helpdesk_motive

Helpdesk Motive

This module adds a motive field on the helpdesk ticket. The list is filtered based on the helpdesk team.

Table of contents

• Configuration
• Usage
• Bug Tracker
• Credits
  • Authors
  • Contributors
  • Maintainers

Configuration

• Go to Helpdesk > Configuration > Motives
• Create your list of different motives with their name and teams

Usage

• Go to Helpdesk
• Create a ticket and set its motive. The list of motives is limited by the team.

Bug Tracker

Bugs are tracked on GitHub Issues. In case of trouble, please check there if your issue has already been reported. If you spotted it first, help us to smash it by providing a detailed and welcomed feedback.

Do not contact contributors directly about support or help with technical issues.

Credits

Authors

• Binhex
• Konos
• Open Source Integrators

Contributors

• Open Source Integrators:
  • Maxime Chambreuil <[email protected]>
• Konos:
  • Nelson Sanchez <[email protected]>
• Solvos:
  • David Alonso <[email protected]>
• Binhex <https://binhex.cloud>_:
  • Adasat Torres <[email protected]>

Maintainers

This module is maintained by the OCA.

OCA, or the Odoo Community Association, is a nonprofit organization whose mission is to support the collaborative development of Odoo features and promote its widespread use.

Current maintainers:

This module is part of the OCA/helpdesk project on GitHub.

You are welcome to contribute. To learn how please visit https://odoo-community.org/page/Contribute.