diff --git a/build/.openapi-generator/FILES b/build/.openapi-generator/FILES
index 7cbbb9fb3..fca70eb93 100644
--- a/build/.openapi-generator/FILES
+++ b/build/.openapi-generator/FILES
@@ -3,6 +3,8 @@
 PureCloudPlatformClientV2/__init__.py
 PureCloudPlatformClientV2/api_client.py
 PureCloudPlatformClientV2/apis/__init__.py
+PureCloudPlatformClientV2/apis/agent_assistants_api.py
+PureCloudPlatformClientV2/apis/agent_copilot_api.py
 PureCloudPlatformClientV2/apis/agent_ui_api.py
 PureCloudPlatformClientV2/apis/alerting_api.py
 PureCloudPlatformClientV2/apis/analytics_api.py
@@ -301,6 +303,7 @@ PureCloudPlatformClientV2/models/analytics_user_details_async_query_response.py
 PureCloudPlatformClientV2/models/analytics_user_details_query_response.py
 PureCloudPlatformClientV2/models/analytics_user_presence_record.py
 PureCloudPlatformClientV2/models/annotation.py
+PureCloudPlatformClientV2/models/answer_generation_config.py
 PureCloudPlatformClientV2/models/answer_generation_document.py
 PureCloudPlatformClientV2/models/answer_option.py
 PureCloudPlatformClientV2/models/api_usage_client_query.py
@@ -367,6 +370,10 @@ PureCloudPlatformClientV2/models/assignment.py
 PureCloudPlatformClientV2/models/assignment_error.py
 PureCloudPlatformClientV2/models/assignment_validation.py
 PureCloudPlatformClientV2/models/assistance_condition.py
+PureCloudPlatformClientV2/models/assistant.py
+PureCloudPlatformClientV2/models/assistant_listing.py
+PureCloudPlatformClientV2/models/assistant_queue.py
+PureCloudPlatformClientV2/models/assistant_queue_listing.py
 PureCloudPlatformClientV2/models/associated_value_field.py
 PureCloudPlatformClientV2/models/async_conversation_query.py
 PureCloudPlatformClientV2/models/async_forecast_operation_result.py
@@ -479,6 +486,8 @@ PureCloudPlatformClientV2/models/bot_summary.py
 PureCloudPlatformClientV2/models/bot_version_summary.py
 PureCloudPlatformClientV2/models/browser.py
 PureCloudPlatformClientV2/models/bu_abandon_rate.py
+PureCloudPlatformClientV2/models/bu_activity_settings_request.py
+PureCloudPlatformClientV2/models/bu_activity_settings_response.py
 PureCloudPlatformClientV2/models/bu_agent_schedule_activity.py
 PureCloudPlatformClientV2/models/bu_agent_schedule_history_change.py
 PureCloudPlatformClientV2/models/bu_agent_schedule_history_change_metadata.py
@@ -525,6 +534,8 @@ PureCloudPlatformClientV2/models/bu_intraday_response.py
 PureCloudPlatformClientV2/models/bu_intraday_schedule_data.py
 PureCloudPlatformClientV2/models/bu_list_alternative_shift_trades_response.py
 PureCloudPlatformClientV2/models/bu_management_unit_schedule_summary.py
+PureCloudPlatformClientV2/models/bu_notification_settings_request.py
+PureCloudPlatformClientV2/models/bu_notification_settings_response.py
 PureCloudPlatformClientV2/models/bu_planning_group_headcount_forecast.py
 PureCloudPlatformClientV2/models/bu_query_adherence_explanations_request.py
 PureCloudPlatformClientV2/models/bu_query_adherence_explanations_response.py
@@ -535,6 +546,9 @@ PureCloudPlatformClientV2/models/bu_reschedule_result.py
 PureCloudPlatformClientV2/models/bu_schedule_list_item.py
 PureCloudPlatformClientV2/models/bu_schedule_listing.py
 PureCloudPlatformClientV2/models/bu_schedule_metadata.py
+PureCloudPlatformClientV2/models/bu_schedule_notifications_category_settings.py
+PureCloudPlatformClientV2/models/bu_schedule_notifications_settings_request.py
+PureCloudPlatformClientV2/models/bu_schedule_notifications_settings_response.py
 PureCloudPlatformClientV2/models/bu_schedule_reference.py
 PureCloudPlatformClientV2/models/bu_schedule_reference_for_mu_route.py
 PureCloudPlatformClientV2/models/bu_schedule_run.py
@@ -671,6 +685,7 @@ PureCloudPlatformClientV2/models/campaign_rule.py
 PureCloudPlatformClientV2/models/campaign_rule_action.py
 PureCloudPlatformClientV2/models/campaign_rule_action_entities.py
 PureCloudPlatformClientV2/models/campaign_rule_condition.py
+PureCloudPlatformClientV2/models/campaign_rule_condition_group.py
 PureCloudPlatformClientV2/models/campaign_rule_entities.py
 PureCloudPlatformClientV2/models/campaign_rule_entity_listing.py
 PureCloudPlatformClientV2/models/campaign_rule_parameters.py
@@ -1085,6 +1100,7 @@ PureCloudPlatformClientV2/models/conversation_notification_template_header.py
 PureCloudPlatformClientV2/models/conversation_notification_template_parameter.py
 PureCloudPlatformClientV2/models/conversation_participant_search_criteria.py
 PureCloudPlatformClientV2/models/conversation_participant_search_request.py
+PureCloudPlatformClientV2/models/conversation_profile.py
 PureCloudPlatformClientV2/models/conversation_properties.py
 PureCloudPlatformClientV2/models/conversation_public_metadata.py
 PureCloudPlatformClientV2/models/conversation_query.py
@@ -1142,6 +1158,13 @@ PureCloudPlatformClientV2/models/conversation_video_event_topic_uri_reference.py
 PureCloudPlatformClientV2/models/conversation_video_event_topic_video_conversation.py
 PureCloudPlatformClientV2/models/conversation_video_event_topic_video_media_participant.py
 PureCloudPlatformClientV2/models/conversation_video_event_topic_wrapup.py
+PureCloudPlatformClientV2/models/copilot.py
+PureCloudPlatformClientV2/models/copilot_action.py
+PureCloudPlatformClientV2/models/copilot_condition.py
+PureCloudPlatformClientV2/models/copilot_fallback_action.py
+PureCloudPlatformClientV2/models/copilot_nlu_domain.py
+PureCloudPlatformClientV2/models/copilot_nlu_domain_version.py
+PureCloudPlatformClientV2/models/copilot_rule.py
 PureCloudPlatformClientV2/models/copy_attachments_request.py
 PureCloudPlatformClientV2/models/copy_bu_forecast_request.py
 PureCloudPlatformClientV2/models/copy_voicemail_message.py
@@ -1232,6 +1255,7 @@ PureCloudPlatformClientV2/models/cta_button_style_properties.py
 PureCloudPlatformClientV2/models/current_user_schedule_request_body.py
 PureCloudPlatformClientV2/models/current_user_time_off_integration_status_request.py
 PureCloudPlatformClientV2/models/cursor_contact_listing.py
+PureCloudPlatformClientV2/models/cursor_external_source_listing.py
 PureCloudPlatformClientV2/models/cursor_note_listing.py
 PureCloudPlatformClientV2/models/cursor_organization_listing.py
 PureCloudPlatformClientV2/models/cursor_relationship_listing.py
@@ -1815,6 +1839,7 @@ PureCloudPlatformClientV2/models/facet_statistics.py
 PureCloudPlatformClientV2/models/facet_term.py
 PureCloudPlatformClientV2/models/failed_object.py
 PureCloudPlatformClientV2/models/failed_recording_entity_listing.py
+PureCloudPlatformClientV2/models/fallback.py
 PureCloudPlatformClientV2/models/faq.py
 PureCloudPlatformClientV2/models/fax_config.py
 PureCloudPlatformClientV2/models/fax_document.py
@@ -1984,6 +2009,7 @@ PureCloudPlatformClientV2/models/gkn_documentation_result.py
 PureCloudPlatformClientV2/models/gkn_documentation_search_criteria.py
 PureCloudPlatformClientV2/models/gkn_documentation_search_request.py
 PureCloudPlatformClientV2/models/gkn_documentation_search_response.py
+PureCloudPlatformClientV2/models/google_dialogflow_config.py
 PureCloudPlatformClientV2/models/google_dialogflow_custom_settings.py
 PureCloudPlatformClientV2/models/grammar.py
 PureCloudPlatformClientV2/models/grammar_file_upload_request.py
@@ -2299,6 +2325,9 @@ PureCloudPlatformClientV2/models/knowledge_aggregate_query_predicate.py
 PureCloudPlatformClientV2/models/knowledge_aggregate_query_response.py
 PureCloudPlatformClientV2/models/knowledge_aggregation_query.py
 PureCloudPlatformClientV2/models/knowledge_aggregation_view.py
+PureCloudPlatformClientV2/models/knowledge_answer_config.py
+PureCloudPlatformClientV2/models/knowledge_answer_document_response.py
+PureCloudPlatformClientV2/models/knowledge_answer_documents_response.py
 PureCloudPlatformClientV2/models/knowledge_answer_generation_response.py
 PureCloudPlatformClientV2/models/knowledge_async_aggregate_query_response.py
 PureCloudPlatformClientV2/models/knowledge_async_aggregation_query.py
@@ -2307,6 +2336,7 @@ PureCloudPlatformClientV2/models/knowledge_base_create_request.py
 PureCloudPlatformClientV2/models/knowledge_base_listing.py
 PureCloudPlatformClientV2/models/knowledge_base_reference.py
 PureCloudPlatformClientV2/models/knowledge_base_update_request.py
+PureCloudPlatformClientV2/models/knowledge_base_with_dialect_reference.py
 PureCloudPlatformClientV2/models/knowledge_category.py
 PureCloudPlatformClientV2/models/knowledge_category_request.py
 PureCloudPlatformClientV2/models/knowledge_context_reference.py
@@ -2326,6 +2356,7 @@ PureCloudPlatformClientV2/models/knowledge_document_copy.py
 PureCloudPlatformClientV2/models/knowledge_document_feedback.py
 PureCloudPlatformClientV2/models/knowledge_document_feedback_response.py
 PureCloudPlatformClientV2/models/knowledge_document_feedback_response_listing.py
+PureCloudPlatformClientV2/models/knowledge_document_feedback_update_request.py
 PureCloudPlatformClientV2/models/knowledge_document_guest_search.py
 PureCloudPlatformClientV2/models/knowledge_document_guest_search_request.py
 PureCloudPlatformClientV2/models/knowledge_document_guest_search_result.py
@@ -2351,12 +2382,15 @@ PureCloudPlatformClientV2/models/knowledge_document_version_variation.py
 PureCloudPlatformClientV2/models/knowledge_document_version_variation_listing.py
 PureCloudPlatformClientV2/models/knowledge_document_version_variation_reference.py
 PureCloudPlatformClientV2/models/knowledge_document_view.py
+PureCloudPlatformClientV2/models/knowledge_documents_answer_filter.py
 PureCloudPlatformClientV2/models/knowledge_export_job_documents_filter.py
 PureCloudPlatformClientV2/models/knowledge_export_job_filter.py
 PureCloudPlatformClientV2/models/knowledge_export_job_request.py
 PureCloudPlatformClientV2/models/knowledge_export_job_response.py
 PureCloudPlatformClientV2/models/knowledge_extended_category.py
 PureCloudPlatformClientV2/models/knowledge_group_statistics.py
+PureCloudPlatformClientV2/models/knowledge_guest_answer_document_response.py
+PureCloudPlatformClientV2/models/knowledge_guest_answer_documents_response.py
 PureCloudPlatformClientV2/models/knowledge_guest_document_copy.py
 PureCloudPlatformClientV2/models/knowledge_guest_document_feedback.py
 PureCloudPlatformClientV2/models/knowledge_guest_document_presentation.py
@@ -2394,6 +2428,7 @@ PureCloudPlatformClientV2/models/knowledge_search_document_response.py
 PureCloudPlatformClientV2/models/knowledge_search_document_v1.py
 PureCloudPlatformClientV2/models/knowledge_search_request.py
 PureCloudPlatformClientV2/models/knowledge_search_response.py
+PureCloudPlatformClientV2/models/knowledge_suggestion_config.py
 PureCloudPlatformClientV2/models/knowledge_training.py
 PureCloudPlatformClientV2/models/kpi_result.py
 PureCloudPlatformClientV2/models/label.py
@@ -2712,6 +2747,7 @@ PureCloudPlatformClientV2/models/named_entity_type_mechanism.py
 PureCloudPlatformClientV2/models/namespace_docs.py
 PureCloudPlatformClientV2/models/network_connectivity.py
 PureCloudPlatformClientV2/models/next_occurrence_details.py
+PureCloudPlatformClientV2/models/nlu_config.py
 PureCloudPlatformClientV2/models/nlu_confusion_matrix_column.py
 PureCloudPlatformClientV2/models/nlu_confusion_matrix_row.py
 PureCloudPlatformClientV2/models/nlu_detection_context.py
@@ -3498,6 +3534,8 @@ PureCloudPlatformClientV2/models/routing_status_detail_query_clause.py
 PureCloudPlatformClientV2/models/routing_status_detail_query_filter.py
 PureCloudPlatformClientV2/models/routing_status_detail_query_predicate.py
 PureCloudPlatformClientV2/models/routing_transfer_event.py
+PureCloudPlatformClientV2/models/rule_config.py
+PureCloudPlatformClientV2/models/rule_engine_config.py
 PureCloudPlatformClientV2/models/rule_set.py
 PureCloudPlatformClientV2/models/rule_set_diagnostic.py
 PureCloudPlatformClientV2/models/rule_set_entity_listing.py
@@ -3750,6 +3788,7 @@ PureCloudPlatformClientV2/models/suggestion_knowledge_article.py
 PureCloudPlatformClientV2/models/suggestion_knowledge_search.py
 PureCloudPlatformClientV2/models/suggestion_listing.py
 PureCloudPlatformClientV2/models/suggestion_script.py
+PureCloudPlatformClientV2/models/summary_generation_config.py
 PureCloudPlatformClientV2/models/support_center_category.py
 PureCloudPlatformClientV2/models/support_center_compact_category_module_template.py
 PureCloudPlatformClientV2/models/support_center_custom_message.py
@@ -3936,6 +3975,7 @@ PureCloudPlatformClientV2/models/transcript_topic.py
 PureCloudPlatformClientV2/models/transcript_topics.py
 PureCloudPlatformClientV2/models/transcript_url.py
 PureCloudPlatformClientV2/models/transcript_urls.py
+PureCloudPlatformClientV2/models/transcription_config.py
 PureCloudPlatformClientV2/models/transcription_engines_request.py
 PureCloudPlatformClientV2/models/transcription_settings.py
 PureCloudPlatformClientV2/models/transcription_topic_transcript_alternative.py
@@ -4598,6 +4638,7 @@ PureCloudPlatformClientV2/models/workitem_change_listing.py
 PureCloudPlatformClientV2/models/workitem_create.py
 PureCloudPlatformClientV2/models/workitem_delta.py
 PureCloudPlatformClientV2/models/workitem_filter.py
+PureCloudPlatformClientV2/models/workitem_flow_reference.py
 PureCloudPlatformClientV2/models/workitem_manual_assign.py
 PureCloudPlatformClientV2/models/workitem_paged_entity_listing.py
 PureCloudPlatformClientV2/models/workitem_post_query_entity_listing.py
@@ -4610,6 +4651,7 @@ PureCloudPlatformClientV2/models/workitem_query_post_request.py
 PureCloudPlatformClientV2/models/workitem_query_sort.py
 PureCloudPlatformClientV2/models/workitem_queue_reference.py
 PureCloudPlatformClientV2/models/workitem_reference.py
+PureCloudPlatformClientV2/models/workitem_rule_settings.py
 PureCloudPlatformClientV2/models/workitem_schema.py
 PureCloudPlatformClientV2/models/workitem_scored_agent.py
 PureCloudPlatformClientV2/models/workitem_scored_agent_request.py
@@ -4677,6 +4719,7 @@ PureCloudPlatformClientV2/models/wrap_up_code_reference.py
 PureCloudPlatformClientV2/models/wrapup.py
 PureCloudPlatformClientV2/models/wrapup_code.py
 PureCloudPlatformClientV2/models/wrapup_code_entity_listing.py
+PureCloudPlatformClientV2/models/wrapup_code_prediction_config.py
 PureCloudPlatformClientV2/models/wrapup_code_request.py
 PureCloudPlatformClientV2/models/wrapup_detail_event_topic_wrapup_event.py
 PureCloudPlatformClientV2/models/wrapup_id_reference.py
@@ -4800,6 +4843,8 @@ docs/AgentActivityChangedTopicOutOfOffice.md
 docs/AgentActivityChangedTopicPresence.md
 docs/AgentActivityChangedTopicRoutingStatus.md
 docs/AgentActivityEntityListing.md
+docs/AgentAssistantsApi.json
+docs/AgentAssistantsApi.md
 docs/AgentBidWorkPlanOverrideRequest.md
 docs/AgentCopilotAggregateDataContainer.md
 docs/AgentCopilotAggregateQueryClause.md
@@ -4808,6 +4853,8 @@ docs/AgentCopilotAggregateQueryPredicate.md
 docs/AgentCopilotAggregateQueryResponse.md
 docs/AgentCopilotAggregationQuery.md
 docs/AgentCopilotAggregationView.md
+docs/AgentCopilotApi.json
+docs/AgentCopilotApi.md
 docs/AgentCopilotAsyncAggregateQueryResponse.md
 docs/AgentCopilotAsyncAggregationQuery.md
 docs/AgentCountRange.md
@@ -4912,6 +4959,7 @@ docs/AnalyticsUserDetailsAsyncQueryResponse.md
 docs/AnalyticsUserDetailsQueryResponse.md
 docs/AnalyticsUserPresenceRecord.md
 docs/Annotation.md
+docs/AnswerGenerationConfig.md
 docs/AnswerGenerationDocument.md
 docs/AnswerOption.md
 docs/ApiUsageClientQuery.md
@@ -4980,6 +5028,10 @@ docs/Assignment.md
 docs/AssignmentError.md
 docs/AssignmentValidation.md
 docs/AssistanceCondition.md
+docs/Assistant.md
+docs/AssistantListing.md
+docs/AssistantQueue.md
+docs/AssistantQueueListing.md
 docs/AssociatedValueField.md
 docs/AsyncConversationQuery.md
 docs/AsyncForecastOperationResult.md
@@ -5098,6 +5150,8 @@ docs/BotSummary.md
 docs/BotVersionSummary.md
 docs/Browser.md
 docs/BuAbandonRate.md
+docs/BuActivitySettingsRequest.md
+docs/BuActivitySettingsResponse.md
 docs/BuAgentScheduleActivity.md
 docs/BuAgentScheduleHistoryChange.md
 docs/BuAgentScheduleHistoryChangeMetadata.md
@@ -5144,6 +5198,8 @@ docs/BuIntradayResponse.md
 docs/BuIntradayScheduleData.md
 docs/BuListAlternativeShiftTradesResponse.md
 docs/BuManagementUnitScheduleSummary.md
+docs/BuNotificationSettingsRequest.md
+docs/BuNotificationSettingsResponse.md
 docs/BuPlanningGroupHeadcountForecast.md
 docs/BuQueryAdherenceExplanationsRequest.md
 docs/BuQueryAdherenceExplanationsResponse.md
@@ -5154,6 +5210,9 @@ docs/BuRescheduleResult.md
 docs/BuScheduleListItem.md
 docs/BuScheduleListing.md
 docs/BuScheduleMetadata.md
+docs/BuScheduleNotificationsCategorySettings.md
+docs/BuScheduleNotificationsSettingsRequest.md
+docs/BuScheduleNotificationsSettingsResponse.md
 docs/BuScheduleReference.md
 docs/BuScheduleReferenceForMuRoute.md
 docs/BuScheduleRun.md
@@ -5290,6 +5349,7 @@ docs/CampaignRule.md
 docs/CampaignRuleAction.md
 docs/CampaignRuleActionEntities.md
 docs/CampaignRuleCondition.md
+docs/CampaignRuleConditionGroup.md
 docs/CampaignRuleEntities.md
 docs/CampaignRuleEntityListing.md
 docs/CampaignRuleParameters.md
@@ -5712,6 +5772,7 @@ docs/ConversationNotificationTemplateHeader.md
 docs/ConversationNotificationTemplateParameter.md
 docs/ConversationParticipantSearchCriteria.md
 docs/ConversationParticipantSearchRequest.md
+docs/ConversationProfile.md
 docs/ConversationProperties.md
 docs/ConversationPublicMetadata.md
 docs/ConversationQuery.md
@@ -5771,6 +5832,13 @@ docs/ConversationVideoEventTopicVideoMediaParticipant.md
 docs/ConversationVideoEventTopicWrapup.md
 docs/ConversationsApi.json
 docs/ConversationsApi.md
+docs/Copilot.md
+docs/CopilotAction.md
+docs/CopilotCondition.md
+docs/CopilotFallbackAction.md
+docs/CopilotNluDomain.md
+docs/CopilotNluDomainVersion.md
+docs/CopilotRule.md
 docs/CopyAttachmentsRequest.md
 docs/CopyBuForecastRequest.md
 docs/CopyVoicemailMessage.md
@@ -5861,6 +5929,7 @@ docs/CtaButtonStyleProperties.md
 docs/CurrentUserScheduleRequestBody.md
 docs/CurrentUserTimeOffIntegrationStatusRequest.md
 docs/CursorContactListing.md
+docs/CursorExternalSourceListing.md
 docs/CursorNoteListing.md
 docs/CursorOrganizationListing.md
 docs/CursorRelationshipListing.md
@@ -6456,6 +6525,7 @@ docs/FacetStatistics.md
 docs/FacetTerm.md
 docs/FailedObject.md
 docs/FailedRecordingEntityListing.md
+docs/Fallback.md
 docs/Faq.md
 docs/FaxApi.json
 docs/FaxApi.md
@@ -6635,6 +6705,7 @@ docs/GetProfilesResponse.md
 docs/GetRulesQuery.md
 docs/GetTemplatesResponse.md
 docs/GetUploadSourceUrlJobStatusResponse.md
+docs/GoogleDialogflowConfig.md
 docs/GoogleDialogflowCustomSettings.md
 docs/Grammar.md
 docs/GrammarFileUploadRequest.md
@@ -6962,6 +7033,9 @@ docs/KnowledgeAggregateQueryPredicate.md
 docs/KnowledgeAggregateQueryResponse.md
 docs/KnowledgeAggregationQuery.md
 docs/KnowledgeAggregationView.md
+docs/KnowledgeAnswerConfig.md
+docs/KnowledgeAnswerDocumentResponse.md
+docs/KnowledgeAnswerDocumentsResponse.md
 docs/KnowledgeAnswerGenerationResponse.md
 docs/KnowledgeApi.json
 docs/KnowledgeApi.md
@@ -6972,6 +7046,7 @@ docs/KnowledgeBaseCreateRequest.md
 docs/KnowledgeBaseListing.md
 docs/KnowledgeBaseReference.md
 docs/KnowledgeBaseUpdateRequest.md
+docs/KnowledgeBaseWithDialectReference.md
 docs/KnowledgeCategory.md
 docs/KnowledgeCategoryRequest.md
 docs/KnowledgeContextReference.md
@@ -6991,6 +7066,7 @@ docs/KnowledgeDocumentCopy.md
 docs/KnowledgeDocumentFeedback.md
 docs/KnowledgeDocumentFeedbackResponse.md
 docs/KnowledgeDocumentFeedbackResponseListing.md
+docs/KnowledgeDocumentFeedbackUpdateRequest.md
 docs/KnowledgeDocumentGuestSearch.md
 docs/KnowledgeDocumentGuestSearchRequest.md
 docs/KnowledgeDocumentGuestSearchResult.md
@@ -7016,12 +7092,15 @@ docs/KnowledgeDocumentVersionVariation.md
 docs/KnowledgeDocumentVersionVariationListing.md
 docs/KnowledgeDocumentVersionVariationReference.md
 docs/KnowledgeDocumentView.md
+docs/KnowledgeDocumentsAnswerFilter.md
 docs/KnowledgeExportJobDocumentsFilter.md
 docs/KnowledgeExportJobFilter.md
 docs/KnowledgeExportJobRequest.md
 docs/KnowledgeExportJobResponse.md
 docs/KnowledgeExtendedCategory.md
 docs/KnowledgeGroupStatistics.md
+docs/KnowledgeGuestAnswerDocumentResponse.md
+docs/KnowledgeGuestAnswerDocumentsResponse.md
 docs/KnowledgeGuestDocumentCopy.md
 docs/KnowledgeGuestDocumentFeedback.md
 docs/KnowledgeGuestDocumentPresentation.md
@@ -7059,6 +7138,7 @@ docs/KnowledgeSearchDocumentResponse.md
 docs/KnowledgeSearchDocumentV1.md
 docs/KnowledgeSearchRequest.md
 docs/KnowledgeSearchResponse.md
+docs/KnowledgeSuggestionConfig.md
 docs/KnowledgeTraining.md
 docs/KpiResult.md
 docs/Label.md
@@ -7394,6 +7474,7 @@ docs/NamedEntityTypeMechanism.md
 docs/NamespaceDocs.md
 docs/NetworkConnectivity.md
 docs/NextOccurrenceDetails.md
+docs/NluConfig.md
 docs/NluConfusionMatrixColumn.md
 docs/NluConfusionMatrixRow.md
 docs/NluDetectionContext.md
@@ -8205,6 +8286,8 @@ docs/RoutingStatusDetailQueryClause.md
 docs/RoutingStatusDetailQueryFilter.md
 docs/RoutingStatusDetailQueryPredicate.md
 docs/RoutingTransferEvent.md
+docs/RuleConfig.md
+docs/RuleEngineConfig.md
 docs/RuleSet.md
 docs/RuleSetDiagnostic.md
 docs/RuleSetEntityListing.md
@@ -8473,6 +8556,7 @@ docs/SuggestionKnowledgeArticle.md
 docs/SuggestionKnowledgeSearch.md
 docs/SuggestionListing.md
 docs/SuggestionScript.md
+docs/SummaryGenerationConfig.md
 docs/SupportCenterCategory.md
 docs/SupportCenterCompactCategoryModuleTemplate.md
 docs/SupportCenterCustomMessage.md
@@ -8671,6 +8755,7 @@ docs/TranscriptTopic.md
 docs/TranscriptTopics.md
 docs/TranscriptUrl.md
 docs/TranscriptUrls.md
+docs/TranscriptionConfig.md
 docs/TranscriptionEnginesRequest.md
 docs/TranscriptionSettings.md
 docs/TranscriptionTopicTranscriptAlternative.md
@@ -9355,6 +9440,7 @@ docs/WorkitemChangeListing.md
 docs/WorkitemCreate.md
 docs/WorkitemDelta.md
 docs/WorkitemFilter.md
+docs/WorkitemFlowReference.md
 docs/WorkitemManualAssign.md
 docs/WorkitemPagedEntityListing.md
 docs/WorkitemPostQueryEntityListing.md
@@ -9367,6 +9453,7 @@ docs/WorkitemQueryPostRequest.md
 docs/WorkitemQuerySort.md
 docs/WorkitemQueueReference.md
 docs/WorkitemReference.md
+docs/WorkitemRuleSettings.md
 docs/WorkitemSchema.md
 docs/WorkitemScoredAgent.md
 docs/WorkitemScoredAgentRequest.md
@@ -9434,6 +9521,7 @@ docs/WrapUpCodeReference.md
 docs/Wrapup.md
 docs/WrapupCode.md
 docs/WrapupCodeEntityListing.md
+docs/WrapupCodePredictionConfig.md
 docs/WrapupCodeRequest.md
 docs/WrapupDetailEventTopicWrapupEvent.md
 docs/WrapupIdReference.md
@@ -9463,6 +9551,9 @@ docs/delete_architect_prompts-example.txt
 docs/delete_architect_schedule-example.txt
 docs/delete_architect_schedulegroup-example.txt
 docs/delete_architect_systemprompt_resource-example.txt
+docs/delete_assistant-example.txt
+docs/delete_assistant_queue-example.txt
+docs/delete_assistant_queues-example.txt
 docs/delete_authorization_division-example.txt
 docs/delete_authorization_division-example.txt
 docs/delete_authorization_role-example.txt
@@ -9500,6 +9591,7 @@ docs/delete_employeeperformance_externalmetrics_definition-example.txt
 docs/delete_externalcontacts_contact-example.txt
 docs/delete_externalcontacts_contact_note-example.txt
 docs/delete_externalcontacts_contacts_schema-example.txt
+docs/delete_externalcontacts_externalsource-example.txt
 docs/delete_externalcontacts_organization-example.txt
 docs/delete_externalcontacts_organization_note-example.txt
 docs/delete_externalcontacts_organization_trustor-example.txt
@@ -9826,6 +9918,12 @@ docs/get_architect_systemprompt_history_history_id-example.txt
 docs/get_architect_systemprompt_resource-example.txt
 docs/get_architect_systemprompt_resources-example.txt
 docs/get_architect_systemprompts-example.txt
+docs/get_assistant-example.txt
+docs/get_assistant_copilot-example.txt
+docs/get_assistant_queue-example.txt
+docs/get_assistant_queues-example.txt
+docs/get_assistants-example.txt
+docs/get_assistants_queues-example.txt
 docs/get_audits_query_realtime_servicemapping-example.txt
 docs/get_audits_query_servicemapping-example.txt
 docs/get_audits_query_transaction_id-example.txt
@@ -10014,6 +10112,8 @@ docs/get_externalcontacts_contacts_schema-example.txt
 docs/get_externalcontacts_contacts_schema_version-example.txt
 docs/get_externalcontacts_contacts_schema_versions-example.txt
 docs/get_externalcontacts_contacts_schemas-example.txt
+docs/get_externalcontacts_externalsource-example.txt
+docs/get_externalcontacts_externalsources-example.txt
 docs/get_externalcontacts_organization-example.txt
 docs/get_externalcontacts_organization_contacts-example.txt
 docs/get_externalcontacts_organization_note-example.txt
@@ -10539,6 +10639,7 @@ docs/get_routing_predictor_models-example.txt
 docs/get_routing_predictors-example.txt
 docs/get_routing_predictors_keyperformanceindicators-example.txt
 docs/get_routing_queue-example.txt
+docs/get_routing_queue_assistant-example.txt
 docs/get_routing_queue_comparisonperiod-example.txt
 docs/get_routing_queue_comparisonperiods-example.txt
 docs/get_routing_queue_estimatedwaittime-example.txt
@@ -10942,6 +11043,8 @@ docs/patch_alerting_rules_bulk-example.txt
 docs/patch_analytics_reporting_settings-example.txt
 docs/patch_architect_grammar-example.txt
 docs/patch_architect_grammar_language-example.txt
+docs/patch_assistant-example.txt
+docs/patch_assistant_queues-example.txt
 docs/patch_authorization_role-example.txt
 docs/patch_authorization_settings-example.txt
 docs/patch_chats_room-example.txt
@@ -11014,6 +11117,7 @@ docs/patch_knowledge_guest_session_documents_search_search_id-example.txt
 docs/patch_knowledge_knowledgebase-example.txt
 docs/patch_knowledge_knowledgebase_category-example.txt
 docs/patch_knowledge_knowledgebase_document-example.txt
+docs/patch_knowledge_knowledgebase_document_feedback_feedback_id-example.txt
 docs/patch_knowledge_knowledgebase_document_variation-example.txt
 docs/patch_knowledge_knowledgebase_documents_search_search_id-example.txt
 docs/patch_knowledge_knowledgebase_import_job-example.txt
@@ -11213,6 +11317,7 @@ docs/post_architect_schedulegroups-example.txt
 docs/post_architect_schedules-example.txt
 docs/post_architect_systemprompt_history-example.txt
 docs/post_architect_systemprompt_resources-example.txt
+docs/post_assistants-example.txt
 docs/post_audits_query-example.txt
 docs/post_audits_query_realtime-example.txt
 docs/post_audits_query_realtime_related-example.txt
@@ -11364,6 +11469,7 @@ docs/post_externalcontacts_contact_notes-example.txt
 docs/post_externalcontacts_contact_promotion-example.txt
 docs/post_externalcontacts_contacts-example.txt
 docs/post_externalcontacts_contacts_schemas-example.txt
+docs/post_externalcontacts_externalsources-example.txt
 docs/post_externalcontacts_identifierlookup-example.txt
 docs/post_externalcontacts_merge_contacts-example.txt
 docs/post_externalcontacts_organization_notes-example.txt
@@ -11443,6 +11549,7 @@ docs/post_knowledge_documentuploads-example.txt
 docs/post_knowledge_guest_session_document_copies-example.txt
 docs/post_knowledge_guest_session_document_feedback-example.txt
 docs/post_knowledge_guest_session_document_views-example.txt
+docs/post_knowledge_guest_session_documents_answers-example.txt
 docs/post_knowledge_guest_session_documents_presentations-example.txt
 docs/post_knowledge_guest_session_documents_search-example.txt
 docs/post_knowledge_guest_session_documents_search_suggestions-example.txt
@@ -11454,6 +11561,7 @@ docs/post_knowledge_knowledgebase_document_variations-example.txt
 docs/post_knowledge_knowledgebase_document_versions-example.txt
 docs/post_knowledge_knowledgebase_document_views-example.txt
 docs/post_knowledge_knowledgebase_documents-example.txt
+docs/post_knowledge_knowledgebase_documents_answers-example.txt
 docs/post_knowledge_knowledgebase_documents_bulk_remove-example.txt
 docs/post_knowledge_knowledgebase_documents_bulk_update-example.txt
 docs/post_knowledge_knowledgebase_documents_presentations-example.txt
@@ -11815,6 +11923,8 @@ docs/put_architect_prompt_resource-example.txt
 docs/put_architect_schedule-example.txt
 docs/put_architect_schedulegroup-example.txt
 docs/put_architect_systemprompt_resource-example.txt
+docs/put_assistant_copilot-example.txt
+docs/put_assistant_queue-example.txt
 docs/put_authorization_division-example.txt
 docs/put_authorization_division-example.txt
 docs/put_authorization_role-example.txt
@@ -11851,6 +11961,7 @@ docs/put_externalcontacts_contact-example.txt
 docs/put_externalcontacts_contact_note-example.txt
 docs/put_externalcontacts_contacts_schema-example.txt
 docs/put_externalcontacts_conversation-example.txt
+docs/put_externalcontacts_externalsource-example.txt
 docs/put_externalcontacts_organization-example.txt
 docs/put_externalcontacts_organization_note-example.txt
 docs/put_externalcontacts_organization_trustor_trustor_id-example.txt
diff --git a/build/APIData.json b/build/APIData.json
index 8049ec2a3..e060dd697 100644
--- a/build/APIData.json
+++ b/build/APIData.json
@@ -1,4 +1,307 @@
 {
+  "delete_assistant": {
+    "operationId": "delete_assistant",
+    "functionName": "delete_assistant",
+    "signature": "delete_assistant(assistant_id)",
+    "parameters": [
+      {
+        "name": "assistant_id",
+        "type": "str",
+        "required": "true"
+      }
+    ],
+    "example": "import PureCloudPlatformClientV2\nfrom PureCloudPlatformClientV2.rest import ApiException\nfrom pprint import pprint\n\n# Configure OAuth2 access token for authorization: PureCloud OAuth\nPureCloudPlatformClientV2.configuration.access_token = 'your_access_token'\n# or use get_client_credentials_token(...), get_saml2bearer_token(...), get_code_authorization_token(...) or get_pkce_token(...)\n\n# create an instance of the API class\napi_instance = PureCloudPlatformClientV2.AgentAssistantsApi();\nassistant_id = 'assistant_id_example' # str | Assistant ID\n\ntry:\n    # Delete an assistant.\n    api_instance.delete_assistant(assistant_id)\nexcept ApiException as e:\n    print(\"Exception when calling AgentAssistantsApi->delete_assistant: %s\\n\" % e)"
+  },
+  "delete_assistant_queue": {
+    "operationId": "delete_assistant_queue",
+    "functionName": "delete_assistant_queue",
+    "signature": "delete_assistant_queue(assistant_id, queue_id)",
+    "parameters": [
+      {
+        "name": "assistant_id",
+        "type": "str",
+        "required": "true"
+      },
+      {
+        "name": "queue_id",
+        "type": "str",
+        "required": "true"
+      }
+    ],
+    "example": "import PureCloudPlatformClientV2\nfrom PureCloudPlatformClientV2.rest import ApiException\nfrom pprint import pprint\n\n# Configure OAuth2 access token for authorization: PureCloud OAuth\nPureCloudPlatformClientV2.configuration.access_token = 'your_access_token'\n# or use get_client_credentials_token(...), get_saml2bearer_token(...), get_code_authorization_token(...) or get_pkce_token(...)\n\n# create an instance of the API class\napi_instance = PureCloudPlatformClientV2.AgentAssistantsApi();\nassistant_id = 'assistant_id_example' # str | Assistant ID\nqueue_id = 'queue_id_example' # str | Queue ID\n\ntry:\n    # Disassociate a queue from an assistant.\n    api_instance.delete_assistant_queue(assistant_id, queue_id)\nexcept ApiException as e:\n    print(\"Exception when calling AgentAssistantsApi->delete_assistant_queue: %s\\n\" % e)"
+  },
+  "delete_assistant_queues": {
+    "operationId": "delete_assistant_queues",
+    "functionName": "delete_assistant_queues",
+    "signature": "delete_assistant_queues(assistant_id, queue_ids)",
+    "parameters": [
+      {
+        "name": "assistant_id",
+        "type": "str",
+        "required": "true"
+      },
+      {
+        "name": "queue_ids",
+        "type": "str",
+        "required": "false"
+      }
+    ],
+    "example": "import PureCloudPlatformClientV2\nfrom PureCloudPlatformClientV2.rest import ApiException\nfrom pprint import pprint\n\n# Configure OAuth2 access token for authorization: PureCloud OAuth\nPureCloudPlatformClientV2.configuration.access_token = 'your_access_token'\n# or use get_client_credentials_token(...), get_saml2bearer_token(...), get_code_authorization_token(...) or get_pkce_token(...)\n\n# create an instance of the API class\napi_instance = PureCloudPlatformClientV2.AgentAssistantsApi();\nassistant_id = 'assistant_id_example' # str | Assistant ID\nqueue_ids = 'queue_ids_example' # str | Comma-separated identifiers of the queues that need to be deleted. (optional)\n\ntry:\n    # Disassociate the queues from an assistant for the given assistant ID and queue IDs.\n    api_instance.delete_assistant_queues(assistant_id, queue_ids=queue_ids)\nexcept ApiException as e:\n    print(\"Exception when calling AgentAssistantsApi->delete_assistant_queues: %s\\n\" % e)"
+  },
+  "get_assistant": {
+    "operationId": "get_assistant",
+    "functionName": "get_assistant",
+    "signature": "get_assistant(assistant_id, expand)",
+    "parameters": [
+      {
+        "name": "assistant_id",
+        "type": "str",
+        "required": "true"
+      },
+      {
+        "name": "expand",
+        "type": "str",
+        "required": "false"
+      }
+    ],
+    "return": "Assistant",
+    "example": "import PureCloudPlatformClientV2\nfrom PureCloudPlatformClientV2.rest import ApiException\nfrom pprint import pprint\n\n# Configure OAuth2 access token for authorization: PureCloud OAuth\nPureCloudPlatformClientV2.configuration.access_token = 'your_access_token'\n# or use get_client_credentials_token(...), get_saml2bearer_token(...), get_code_authorization_token(...) or get_pkce_token(...)\n\n# create an instance of the API class\napi_instance = PureCloudPlatformClientV2.AgentAssistantsApi();\nassistant_id = 'assistant_id_example' # str | Assistant ID\nexpand = 'expand_example' # str | Which fields, if any, to expand. (optional)\n\ntry:\n    # Get an assistant.\n    api_response = api_instance.get_assistant(assistant_id, expand=expand)\n    pprint(api_response)\nexcept ApiException as e:\n    print(\"Exception when calling AgentAssistantsApi->get_assistant: %s\\n\" % e)"
+  },
+  "get_assistant_queue": {
+    "operationId": "get_assistant_queue",
+    "functionName": "get_assistant_queue",
+    "signature": "get_assistant_queue(assistant_id, queue_id, expand)",
+    "parameters": [
+      {
+        "name": "assistant_id",
+        "type": "str",
+        "required": "true"
+      },
+      {
+        "name": "queue_id",
+        "type": "str",
+        "required": "true"
+      },
+      {
+        "name": "expand",
+        "type": "str",
+        "required": "false"
+      }
+    ],
+    "return": "AssistantQueue",
+    "example": "import PureCloudPlatformClientV2\nfrom PureCloudPlatformClientV2.rest import ApiException\nfrom pprint import pprint\n\n# Configure OAuth2 access token for authorization: PureCloud OAuth\nPureCloudPlatformClientV2.configuration.access_token = 'your_access_token'\n# or use get_client_credentials_token(...), get_saml2bearer_token(...), get_code_authorization_token(...) or get_pkce_token(...)\n\n# create an instance of the API class\napi_instance = PureCloudPlatformClientV2.AgentAssistantsApi();\nassistant_id = 'assistant_id_example' # str | Assistant ID\nqueue_id = 'queue_id_example' # str | Queue ID\nexpand = 'expand_example' # str | Which fields, if any, to expand. (optional)\n\ntry:\n    # Get queue Information for an assistant.\n    api_response = api_instance.get_assistant_queue(assistant_id, queue_id, expand=expand)\n    pprint(api_response)\nexcept ApiException as e:\n    print(\"Exception when calling AgentAssistantsApi->get_assistant_queue: %s\\n\" % e)"
+  },
+  "get_assistant_queues": {
+    "operationId": "get_assistant_queues",
+    "functionName": "get_assistant_queues",
+    "signature": "get_assistant_queues(assistant_id, before, after, page_size, expand)",
+    "parameters": [
+      {
+        "name": "assistant_id",
+        "type": "str",
+        "required": "true"
+      },
+      {
+        "name": "before",
+        "type": "str",
+        "required": "false"
+      },
+      {
+        "name": "after",
+        "type": "str",
+        "required": "false"
+      },
+      {
+        "name": "page_size",
+        "type": "str",
+        "required": "false"
+      },
+      {
+        "name": "expand",
+        "type": "str",
+        "required": "false"
+      }
+    ],
+    "return": "AssistantQueueListing",
+    "example": "import PureCloudPlatformClientV2\nfrom PureCloudPlatformClientV2.rest import ApiException\nfrom pprint import pprint\n\n# Configure OAuth2 access token for authorization: PureCloud OAuth\nPureCloudPlatformClientV2.configuration.access_token = 'your_access_token'\n# or use get_client_credentials_token(...), get_saml2bearer_token(...), get_code_authorization_token(...) or get_pkce_token(...)\n\n# create an instance of the API class\napi_instance = PureCloudPlatformClientV2.AgentAssistantsApi();\nassistant_id = 'assistant_id_example' # str | Assistant ID\nbefore = 'before_example' # str | The cursor that points to the start of the set of entities that has been returned. (optional)\nafter = 'after_example' # str | The cursor that points to the end of the set of entities that has been returned. (optional)\npage_size = 'page_size_example' # str | Number of entities to return. Maximum of 200. (optional)\nexpand = 'expand_example' # str | Which fields, if any, to expand. (optional)\n\ntry:\n    # Get all the queues associated with an assistant.\n    api_response = api_instance.get_assistant_queues(assistant_id, before=before, after=after, page_size=page_size, expand=expand)\n    pprint(api_response)\nexcept ApiException as e:\n    print(\"Exception when calling AgentAssistantsApi->get_assistant_queues: %s\\n\" % e)"
+  },
+  "get_assistants": {
+    "operationId": "get_assistants",
+    "functionName": "get_assistants",
+    "signature": "get_assistants(before, after, limit, page_size, name)",
+    "parameters": [
+      {
+        "name": "before",
+        "type": "str",
+        "required": "false"
+      },
+      {
+        "name": "after",
+        "type": "str",
+        "required": "false"
+      },
+      {
+        "name": "limit",
+        "type": "str",
+        "required": "false"
+      },
+      {
+        "name": "page_size",
+        "type": "str",
+        "required": "false"
+      },
+      {
+        "name": "name",
+        "type": "str",
+        "required": "false"
+      }
+    ],
+    "return": "AssistantListing",
+    "example": "import PureCloudPlatformClientV2\nfrom PureCloudPlatformClientV2.rest import ApiException\nfrom pprint import pprint\n\n# Configure OAuth2 access token for authorization: PureCloud OAuth\nPureCloudPlatformClientV2.configuration.access_token = 'your_access_token'\n# or use get_client_credentials_token(...), get_saml2bearer_token(...), get_code_authorization_token(...) or get_pkce_token(...)\n\n# create an instance of the API class\napi_instance = PureCloudPlatformClientV2.AgentAssistantsApi();\nbefore = 'before_example' # str | The cursor that points to the start of the set of entities that has been returned. (optional)\nafter = 'after_example' # str | The cursor that points to the end of the set of entities that has been returned. (optional)\nlimit = 'limit_example' # str | Number of entities to return. Maximum of 200. Deprecated in favour of pageSize (optional)\npage_size = 'page_size_example' # str | Number of entities to return. Maximum of 200. (optional)\nname = 'name_example' # str | Return the assistant by the given name. (optional)\n\ntry:\n    # Get all assistants.\n    api_response = api_instance.get_assistants(before=before, after=after, limit=limit, page_size=page_size, name=name)\n    pprint(api_response)\nexcept ApiException as e:\n    print(\"Exception when calling AgentAssistantsApi->get_assistants: %s\\n\" % e)"
+  },
+  "get_assistants_queues": {
+    "operationId": "get_assistants_queues",
+    "functionName": "get_assistants_queues",
+    "signature": "get_assistants_queues(before, after, page_size, queue_ids, expand)",
+    "parameters": [
+      {
+        "name": "before",
+        "type": "str",
+        "required": "false"
+      },
+      {
+        "name": "after",
+        "type": "str",
+        "required": "false"
+      },
+      {
+        "name": "page_size",
+        "type": "str",
+        "required": "false"
+      },
+      {
+        "name": "queue_ids",
+        "type": "str",
+        "required": "false"
+      },
+      {
+        "name": "expand",
+        "type": "str",
+        "required": "false"
+      }
+    ],
+    "return": "AssistantQueueListing",
+    "example": "import PureCloudPlatformClientV2\nfrom PureCloudPlatformClientV2.rest import ApiException\nfrom pprint import pprint\n\n# Configure OAuth2 access token for authorization: PureCloud OAuth\nPureCloudPlatformClientV2.configuration.access_token = 'your_access_token'\n# or use get_client_credentials_token(...), get_saml2bearer_token(...), get_code_authorization_token(...) or get_pkce_token(...)\n\n# create an instance of the API class\napi_instance = PureCloudPlatformClientV2.AgentAssistantsApi();\nbefore = 'before_example' # str | The cursor that points to the start of the set of entities that has been returned. (optional)\nafter = 'after_example' # str | The cursor that points to the end of the set of entities that has been returned. (optional)\npage_size = 'page_size_example' # str | Number of entities to return. Maximum of 200. (optional)\nqueue_ids = 'queue_ids_example' # str | Comma-separated identifiers of the queues that need to be retrieved. (optional)\nexpand = 'expand_example' # str | Which fields, if any, to expand. (optional)\n\ntry:\n    # Get all queues assigned to any assistant.\n    api_response = api_instance.get_assistants_queues(before=before, after=after, page_size=page_size, queue_ids=queue_ids, expand=expand)\n    pprint(api_response)\nexcept ApiException as e:\n    print(\"Exception when calling AgentAssistantsApi->get_assistants_queues: %s\\n\" % e)"
+  },
+  "patch_assistant": {
+    "operationId": "patch_assistant",
+    "functionName": "patch_assistant",
+    "signature": "patch_assistant(assistant_id, body)",
+    "parameters": [
+      {
+        "name": "assistant_id",
+        "type": "str",
+        "required": "true"
+      },
+      {
+        "name": "body",
+        "type": "Assistant",
+        "required": "true"
+      }
+    ],
+    "return": "Assistant",
+    "example": "import PureCloudPlatformClientV2\nfrom PureCloudPlatformClientV2.rest import ApiException\nfrom pprint import pprint\n\n# Configure OAuth2 access token for authorization: PureCloud OAuth\nPureCloudPlatformClientV2.configuration.access_token = 'your_access_token'\n# or use get_client_credentials_token(...), get_saml2bearer_token(...), get_code_authorization_token(...) or get_pkce_token(...)\n\n# create an instance of the API class\napi_instance = PureCloudPlatformClientV2.AgentAssistantsApi();\nassistant_id = 'assistant_id_example' # str | Assistant ID\nbody = PureCloudPlatformClientV2.Assistant() # Assistant | \n\ntry:\n    # Update an assistant.\n    api_response = api_instance.patch_assistant(assistant_id, body)\n    pprint(api_response)\nexcept ApiException as e:\n    print(\"Exception when calling AgentAssistantsApi->patch_assistant: %s\\n\" % e)"
+  },
+  "patch_assistant_queues": {
+    "operationId": "patch_assistant_queues",
+    "functionName": "patch_assistant_queues",
+    "signature": "patch_assistant_queues(assistant_id, body)",
+    "parameters": [
+      {
+        "name": "assistant_id",
+        "type": "str",
+        "required": "true"
+      },
+      {
+        "name": "body",
+        "type": "list[AssistantQueue]",
+        "required": "true"
+      }
+    ],
+    "return": "AssistantQueueListing",
+    "example": "import PureCloudPlatformClientV2\nfrom PureCloudPlatformClientV2.rest import ApiException\nfrom pprint import pprint\n\n# Configure OAuth2 access token for authorization: PureCloud OAuth\nPureCloudPlatformClientV2.configuration.access_token = 'your_access_token'\n# or use get_client_credentials_token(...), get_saml2bearer_token(...), get_code_authorization_token(...) or get_pkce_token(...)\n\n# create an instance of the API class\napi_instance = PureCloudPlatformClientV2.AgentAssistantsApi();\nassistant_id = 'assistant_id_example' # str | Assistant ID\nbody = [PureCloudPlatformClientV2.AssistantQueue()] # list[AssistantQueue] | \n\ntry:\n    # Update Queues for an Assistant.\n    api_response = api_instance.patch_assistant_queues(assistant_id, body)\n    pprint(api_response)\nexcept ApiException as e:\n    print(\"Exception when calling AgentAssistantsApi->patch_assistant_queues: %s\\n\" % e)"
+  },
+  "post_assistants": {
+    "operationId": "post_assistants",
+    "functionName": "post_assistants",
+    "signature": "post_assistants(body)",
+    "parameters": [
+      {
+        "name": "body",
+        "type": "Assistant",
+        "required": "true"
+      }
+    ],
+    "return": "Assistant",
+    "example": "import PureCloudPlatformClientV2\nfrom PureCloudPlatformClientV2.rest import ApiException\nfrom pprint import pprint\n\n# Configure OAuth2 access token for authorization: PureCloud OAuth\nPureCloudPlatformClientV2.configuration.access_token = 'your_access_token'\n# or use get_client_credentials_token(...), get_saml2bearer_token(...), get_code_authorization_token(...) or get_pkce_token(...)\n\n# create an instance of the API class\napi_instance = PureCloudPlatformClientV2.AgentAssistantsApi();\nbody = PureCloudPlatformClientV2.Assistant() # Assistant | \n\ntry:\n    # Create an Assistant.\n    api_response = api_instance.post_assistants(body)\n    pprint(api_response)\nexcept ApiException as e:\n    print(\"Exception when calling AgentAssistantsApi->post_assistants: %s\\n\" % e)"
+  },
+  "put_assistant_queue": {
+    "operationId": "put_assistant_queue",
+    "functionName": "put_assistant_queue",
+    "signature": "put_assistant_queue(assistant_id, queue_id, body)",
+    "parameters": [
+      {
+        "name": "assistant_id",
+        "type": "str",
+        "required": "true"
+      },
+      {
+        "name": "queue_id",
+        "type": "str",
+        "required": "true"
+      },
+      {
+        "name": "body",
+        "type": "AssistantQueue",
+        "required": "true"
+      }
+    ],
+    "return": "AssistantQueue",
+    "example": "import PureCloudPlatformClientV2\nfrom PureCloudPlatformClientV2.rest import ApiException\nfrom pprint import pprint\n\n# Configure OAuth2 access token for authorization: PureCloud OAuth\nPureCloudPlatformClientV2.configuration.access_token = 'your_access_token'\n# or use get_client_credentials_token(...), get_saml2bearer_token(...), get_code_authorization_token(...) or get_pkce_token(...)\n\n# create an instance of the API class\napi_instance = PureCloudPlatformClientV2.AgentAssistantsApi();\nassistant_id = 'assistant_id_example' # str | Assistant ID\nqueue_id = 'queue_id_example' # str | Queue ID\nbody = PureCloudPlatformClientV2.AssistantQueue() # AssistantQueue | \n\ntry:\n    # Create a queue assistant association.\n    api_response = api_instance.put_assistant_queue(assistant_id, queue_id, body)\n    pprint(api_response)\nexcept ApiException as e:\n    print(\"Exception when calling AgentAssistantsApi->put_assistant_queue: %s\\n\" % e)"
+  },
+  "get_assistant_copilot": {
+    "operationId": "get_assistant_copilot",
+    "functionName": "get_assistant_copilot",
+    "signature": "get_assistant_copilot(assistant_id)",
+    "parameters": [
+      {
+        "name": "assistant_id",
+        "type": "str",
+        "required": "true"
+      }
+    ],
+    "return": "Copilot",
+    "example": "import PureCloudPlatformClientV2\nfrom PureCloudPlatformClientV2.rest import ApiException\nfrom pprint import pprint\n\n# Configure OAuth2 access token for authorization: PureCloud OAuth\nPureCloudPlatformClientV2.configuration.access_token = 'your_access_token'\n# or use get_client_credentials_token(...), get_saml2bearer_token(...), get_code_authorization_token(...) or get_pkce_token(...)\n\n# create an instance of the API class\napi_instance = PureCloudPlatformClientV2.AgentCopilotApi();\nassistant_id = 'assistant_id_example' # str | Assistant ID\n\ntry:\n    # Get copilot configuration of an assistant.\n    api_response = api_instance.get_assistant_copilot(assistant_id)\n    pprint(api_response)\nexcept ApiException as e:\n    print(\"Exception when calling AgentCopilotApi->get_assistant_copilot: %s\\n\" % e)"
+  },
+  "put_assistant_copilot": {
+    "operationId": "put_assistant_copilot",
+    "functionName": "put_assistant_copilot",
+    "signature": "put_assistant_copilot(assistant_id, body)",
+    "parameters": [
+      {
+        "name": "assistant_id",
+        "type": "str",
+        "required": "true"
+      },
+      {
+        "name": "body",
+        "type": "Copilot",
+        "required": "true"
+      }
+    ],
+    "return": "Copilot",
+    "example": "import PureCloudPlatformClientV2\nfrom PureCloudPlatformClientV2.rest import ApiException\nfrom pprint import pprint\n\n# Configure OAuth2 access token for authorization: PureCloud OAuth\nPureCloudPlatformClientV2.configuration.access_token = 'your_access_token'\n# or use get_client_credentials_token(...), get_saml2bearer_token(...), get_code_authorization_token(...) or get_pkce_token(...)\n\n# create an instance of the API class\napi_instance = PureCloudPlatformClientV2.AgentCopilotApi();\nassistant_id = 'assistant_id_example' # str | Assistant ID\nbody = PureCloudPlatformClientV2.Copilot() # Copilot | \n\ntry:\n    # Update agent copilot configuration\n    api_response = api_instance.put_assistant_copilot(assistant_id, body)\n    pprint(api_response)\nexcept ApiException as e:\n    print(\"Exception when calling AgentCopilotApi->put_assistant_copilot: %s\\n\" % e)"
+  },
   "delete_users_agentui_agents_autoanswer_agent_id_settings": {
     "operationId": "delete_users_agentui_agents_autoanswer_agent_id_settings",
     "functionName": "delete_users_agentui_agents_autoanswer_agent_id_settings",
@@ -1056,7 +1359,7 @@
   "get_analytics_reporting_settings_dashboards_query": {
     "operationId": "get_analytics_reporting_settings_dashboards_query",
     "functionName": "get_analytics_reporting_settings_dashboards_query",
-    "signature": "get_analytics_reporting_settings_dashboards_query(dashboard_type, dashboard_access_filter, sort_by, page_number, page_size)",
+    "signature": "get_analytics_reporting_settings_dashboards_query(dashboard_type, dashboard_access_filter, name, sort_by, page_number, page_size)",
     "parameters": [
       {
         "name": "dashboard_type",
@@ -1068,6 +1371,11 @@
         "type": "str",
         "required": "true"
       },
+      {
+        "name": "name",
+        "type": "str",
+        "required": "false"
+      },
       {
         "name": "sort_by",
         "type": "str",
@@ -1085,7 +1393,7 @@
       }
     ],
     "return": "DashboardConfigurationListing",
-    "example": "import PureCloudPlatformClientV2\nfrom PureCloudPlatformClientV2.rest import ApiException\nfrom pprint import pprint\n\n# Configure OAuth2 access token for authorization: PureCloud OAuth\nPureCloudPlatformClientV2.configuration.access_token = 'your_access_token'\n# or use get_client_credentials_token(...), get_saml2bearer_token(...), get_code_authorization_token(...) or get_pkce_token(...)\n\n# create an instance of the API class\napi_instance = PureCloudPlatformClientV2.AnalyticsApi();\ndashboard_type = 'dashboard_type_example' # str | List dashboard of given type\ndashboard_access_filter = 'dashboard_access_filter_example' # str | Filter dashboard based on the owner of dashboard\nsort_by = ''desc'' # str |  (optional) (default to 'desc')\npage_number = 1 # int |  (optional) (default to 1)\npage_size = 9 # int |  (optional) (default to 9)\n\ntry:\n    # Get list of dashboard configurations\n    api_response = api_instance.get_analytics_reporting_settings_dashboards_query(dashboard_type, dashboard_access_filter, sort_by=sort_by, page_number=page_number, page_size=page_size)\n    pprint(api_response)\nexcept ApiException as e:\n    print(\"Exception when calling AnalyticsApi->get_analytics_reporting_settings_dashboards_query: %s\\n\" % e)"
+    "example": "import PureCloudPlatformClientV2\nfrom PureCloudPlatformClientV2.rest import ApiException\nfrom pprint import pprint\n\n# Configure OAuth2 access token for authorization: PureCloud OAuth\nPureCloudPlatformClientV2.configuration.access_token = 'your_access_token'\n# or use get_client_credentials_token(...), get_saml2bearer_token(...), get_code_authorization_token(...) or get_pkce_token(...)\n\n# create an instance of the API class\napi_instance = PureCloudPlatformClientV2.AnalyticsApi();\ndashboard_type = 'dashboard_type_example' # str | List dashboard of given type\ndashboard_access_filter = 'dashboard_access_filter_example' # str | Filter dashboard based on the owner of dashboard\nname = 'name_example' # str | name of the dashboard (optional)\nsort_by = ''desc'' # str |  (optional) (default to 'desc')\npage_number = 1 # int |  (optional) (default to 1)\npage_size = 9 # int |  (optional) (default to 9)\n\ntry:\n    # Get list of dashboard configurations\n    api_response = api_instance.get_analytics_reporting_settings_dashboards_query(dashboard_type, dashboard_access_filter, name=name, sort_by=sort_by, page_number=page_number, page_size=page_size)\n    pprint(api_response)\nexcept ApiException as e:\n    print(\"Exception when calling AnalyticsApi->get_analytics_reporting_settings_dashboards_query: %s\\n\" % e)"
   },
   "get_analytics_reporting_settings_user_dashboards": {
     "operationId": "get_analytics_reporting_settings_user_dashboards",
@@ -12964,6 +13272,20 @@
     ],
     "example": "import PureCloudPlatformClientV2\nfrom PureCloudPlatformClientV2.rest import ApiException\nfrom pprint import pprint\n\n# Configure OAuth2 access token for authorization: PureCloud OAuth\nPureCloudPlatformClientV2.configuration.access_token = 'your_access_token'\n# or use get_client_credentials_token(...), get_saml2bearer_token(...), get_code_authorization_token(...) or get_pkce_token(...)\n\n# create an instance of the API class\napi_instance = PureCloudPlatformClientV2.ExternalContactsApi();\nschema_id = 'schema_id_example' # str | Schema ID\n\ntry:\n    # Delete a schema\n    api_instance.delete_externalcontacts_contacts_schema(schema_id)\nexcept ApiException as e:\n    print(\"Exception when calling ExternalContactsApi->delete_externalcontacts_contacts_schema: %s\\n\" % e)"
   },
+  "delete_externalcontacts_externalsource": {
+    "operationId": "delete_externalcontacts_externalsource",
+    "functionName": "delete_externalcontacts_externalsource",
+    "signature": "delete_externalcontacts_externalsource(external_source_id)",
+    "parameters": [
+      {
+        "name": "external_source_id",
+        "type": "str",
+        "required": "true"
+      }
+    ],
+    "return": "object",
+    "example": "import PureCloudPlatformClientV2\nfrom PureCloudPlatformClientV2.rest import ApiException\nfrom pprint import pprint\n\n# Configure OAuth2 access token for authorization: PureCloud OAuth\nPureCloudPlatformClientV2.configuration.access_token = 'your_access_token'\n# or use get_client_credentials_token(...), get_saml2bearer_token(...), get_code_authorization_token(...) or get_pkce_token(...)\n\n# create an instance of the API class\napi_instance = PureCloudPlatformClientV2.ExternalContactsApi();\nexternal_source_id = 'external_source_id_example' # str | External Source ID\n\ntry:\n    # Delete an External Source. WARNING: Any records that reference this External Source will not be automatically cleaned up. Those records will still be editable, but their External IDs may not be fully viewable.\n    api_response = api_instance.delete_externalcontacts_externalsource(external_source_id)\n    pprint(api_response)\nexcept ApiException as e:\n    print(\"Exception when calling ExternalContactsApi->delete_externalcontacts_externalsource: %s\\n\" % e)"
+  },
   "delete_externalcontacts_organization": {
     "operationId": "delete_externalcontacts_organization",
     "functionName": "delete_externalcontacts_organization",
@@ -13041,7 +13363,7 @@
       }
     ],
     "return": "ExternalContact",
-    "example": "import PureCloudPlatformClientV2\nfrom PureCloudPlatformClientV2.rest import ApiException\nfrom pprint import pprint\n\n# Configure OAuth2 access token for authorization: PureCloud OAuth\nPureCloudPlatformClientV2.configuration.access_token = 'your_access_token'\n# or use get_client_credentials_token(...), get_saml2bearer_token(...), get_code_authorization_token(...) or get_pkce_token(...)\n\n# create an instance of the API class\napi_instance = PureCloudPlatformClientV2.ExternalContactsApi();\ncontact_id = 'contact_id_example' # str | ExternalContact ID\nexpand = ['expand_example'] # list[str] | which fields, if any, to expand (externalOrganization,externalDataSources,identifiers) (optional)\n\ntry:\n    # Fetch an external contact\n    api_response = api_instance.get_externalcontacts_contact(contact_id, expand=expand)\n    pprint(api_response)\nexcept ApiException as e:\n    print(\"Exception when calling ExternalContactsApi->get_externalcontacts_contact: %s\\n\" % e)"
+    "example": "import PureCloudPlatformClientV2\nfrom PureCloudPlatformClientV2.rest import ApiException\nfrom pprint import pprint\n\n# Configure OAuth2 access token for authorization: PureCloud OAuth\nPureCloudPlatformClientV2.configuration.access_token = 'your_access_token'\n# or use get_client_credentials_token(...), get_saml2bearer_token(...), get_code_authorization_token(...) or get_pkce_token(...)\n\n# create an instance of the API class\napi_instance = PureCloudPlatformClientV2.ExternalContactsApi();\ncontact_id = 'contact_id_example' # str | ExternalContact ID\nexpand = ['expand_example'] # list[str] | which fields, if any, to expand (optional)\n\ntry:\n    # Fetch an external contact\n    api_response = api_instance.get_externalcontacts_contact(contact_id, expand=expand)\n    pprint(api_response)\nexcept ApiException as e:\n    print(\"Exception when calling ExternalContactsApi->get_externalcontacts_contact: %s\\n\" % e)"
   },
   "get_externalcontacts_contact_identifiers": {
     "operationId": "get_externalcontacts_contact_identifiers",
@@ -13251,6 +13573,49 @@
     "return": "DataSchemaListing",
     "example": "import PureCloudPlatformClientV2\nfrom PureCloudPlatformClientV2.rest import ApiException\nfrom pprint import pprint\n\n# Configure OAuth2 access token for authorization: PureCloud OAuth\nPureCloudPlatformClientV2.configuration.access_token = 'your_access_token'\n# or use get_client_credentials_token(...), get_saml2bearer_token(...), get_code_authorization_token(...) or get_pkce_token(...)\n\n# create an instance of the API class\napi_instance = PureCloudPlatformClientV2.ExternalContactsApi();\n\ntry:\n    # Get a list of schemas.\n    api_response = api_instance.get_externalcontacts_contacts_schemas()\n    pprint(api_response)\nexcept ApiException as e:\n    print(\"Exception when calling ExternalContactsApi->get_externalcontacts_contacts_schemas: %s\\n\" % e)"
   },
+  "get_externalcontacts_externalsource": {
+    "operationId": "get_externalcontacts_externalsource",
+    "functionName": "get_externalcontacts_externalsource",
+    "signature": "get_externalcontacts_externalsource(external_source_id)",
+    "parameters": [
+      {
+        "name": "external_source_id",
+        "type": "str",
+        "required": "true"
+      }
+    ],
+    "return": "ExternalSource",
+    "example": "import PureCloudPlatformClientV2\nfrom PureCloudPlatformClientV2.rest import ApiException\nfrom pprint import pprint\n\n# Configure OAuth2 access token for authorization: PureCloud OAuth\nPureCloudPlatformClientV2.configuration.access_token = 'your_access_token'\n# or use get_client_credentials_token(...), get_saml2bearer_token(...), get_code_authorization_token(...) or get_pkce_token(...)\n\n# create an instance of the API class\napi_instance = PureCloudPlatformClientV2.ExternalContactsApi();\nexternal_source_id = 'external_source_id_example' # str | External Source ID\n\ntry:\n    # Fetch an External Source\n    api_response = api_instance.get_externalcontacts_externalsource(external_source_id)\n    pprint(api_response)\nexcept ApiException as e:\n    print(\"Exception when calling ExternalContactsApi->get_externalcontacts_externalsource: %s\\n\" % e)"
+  },
+  "get_externalcontacts_externalsources": {
+    "operationId": "get_externalcontacts_externalsources",
+    "functionName": "get_externalcontacts_externalsources",
+    "signature": "get_externalcontacts_externalsources(cursor, limit, name, active)",
+    "parameters": [
+      {
+        "name": "cursor",
+        "type": "str",
+        "required": "false"
+      },
+      {
+        "name": "limit",
+        "type": "int",
+        "required": "false"
+      },
+      {
+        "name": "name",
+        "type": "str",
+        "required": "false"
+      },
+      {
+        "name": "active",
+        "type": "bool",
+        "required": "false"
+      }
+    ],
+    "return": "CursorExternalSourceListing",
+    "example": "import PureCloudPlatformClientV2\nfrom PureCloudPlatformClientV2.rest import ApiException\nfrom pprint import pprint\n\n# Configure OAuth2 access token for authorization: PureCloud OAuth\nPureCloudPlatformClientV2.configuration.access_token = 'your_access_token'\n# or use get_client_credentials_token(...), get_saml2bearer_token(...), get_code_authorization_token(...) or get_pkce_token(...)\n\n# create an instance of the API class\napi_instance = PureCloudPlatformClientV2.ExternalContactsApi();\ncursor = 'cursor_example' # str | Indicates where to resume query results (not required for first page), each page returns a new cursor with a 24h TTL (optional)\nlimit = 56 # int | The number of ExternalSources per page; must be between 10 and 200, default is 100 (optional)\nname = 'name_example' # str | Filter by external source name. Filtering is prefix filtering and not an exact match (optional)\nactive = True # bool | Filter by active status of external source (optional)\n\ntry:\n    # Fetch a list of External Sources\n    api_response = api_instance.get_externalcontacts_externalsources(cursor=cursor, limit=limit, name=name, active=active)\n    pprint(api_response)\nexcept ApiException as e:\n    print(\"Exception when calling ExternalContactsApi->get_externalcontacts_externalsources: %s\\n\" % e)"
+  },
   "get_externalcontacts_organization": {
     "operationId": "get_externalcontacts_organization",
     "functionName": "get_externalcontacts_organization",
@@ -13936,6 +14301,20 @@
     "return": "DataSchema",
     "example": "import PureCloudPlatformClientV2\nfrom PureCloudPlatformClientV2.rest import ApiException\nfrom pprint import pprint\n\n# Configure OAuth2 access token for authorization: PureCloud OAuth\nPureCloudPlatformClientV2.configuration.access_token = 'your_access_token'\n# or use get_client_credentials_token(...), get_saml2bearer_token(...), get_code_authorization_token(...) or get_pkce_token(...)\n\n# create an instance of the API class\napi_instance = PureCloudPlatformClientV2.ExternalContactsApi();\nbody = PureCloudPlatformClientV2.DataSchema() # DataSchema | Schema\n\ntry:\n    # Create a schema\n    api_response = api_instance.post_externalcontacts_contacts_schemas(body)\n    pprint(api_response)\nexcept ApiException as e:\n    print(\"Exception when calling ExternalContactsApi->post_externalcontacts_contacts_schemas: %s\\n\" % e)"
   },
+  "post_externalcontacts_externalsources": {
+    "operationId": "post_externalcontacts_externalsources",
+    "functionName": "post_externalcontacts_externalsources",
+    "signature": "post_externalcontacts_externalsources(body)",
+    "parameters": [
+      {
+        "name": "body",
+        "type": "ExternalSource",
+        "required": "true"
+      }
+    ],
+    "return": "ExternalSource",
+    "example": "import PureCloudPlatformClientV2\nfrom PureCloudPlatformClientV2.rest import ApiException\nfrom pprint import pprint\n\n# Configure OAuth2 access token for authorization: PureCloud OAuth\nPureCloudPlatformClientV2.configuration.access_token = 'your_access_token'\n# or use get_client_credentials_token(...), get_saml2bearer_token(...), get_code_authorization_token(...) or get_pkce_token(...)\n\n# create an instance of the API class\napi_instance = PureCloudPlatformClientV2.ExternalContactsApi();\nbody = PureCloudPlatformClientV2.ExternalSource() # ExternalSource | External Source\n\ntry:\n    # Create an External Source\n    api_response = api_instance.post_externalcontacts_externalsources(body)\n    pprint(api_response)\nexcept ApiException as e:\n    print(\"Exception when calling ExternalContactsApi->post_externalcontacts_externalsources: %s\\n\" % e)"
+  },
   "post_externalcontacts_identifierlookup": {
     "operationId": "post_externalcontacts_identifierlookup",
     "functionName": "post_externalcontacts_identifierlookup",
@@ -14110,6 +14489,25 @@
     ],
     "example": "import PureCloudPlatformClientV2\nfrom PureCloudPlatformClientV2.rest import ApiException\nfrom pprint import pprint\n\n# Configure OAuth2 access token for authorization: PureCloud OAuth\nPureCloudPlatformClientV2.configuration.access_token = 'your_access_token'\n# or use get_client_credentials_token(...), get_saml2bearer_token(...), get_code_authorization_token(...) or get_pkce_token(...)\n\n# create an instance of the API class\napi_instance = PureCloudPlatformClientV2.ExternalContactsApi();\nconversation_id = 'conversation_id_example' # str | Conversation ID\nbody = PureCloudPlatformClientV2.ConversationAssociation() # ConversationAssociation | ConversationAssociation\n\ntry:\n    # Associate/disassociate an external contact with a conversation\n    api_instance.put_externalcontacts_conversation(conversation_id, body)\nexcept ApiException as e:\n    print(\"Exception when calling ExternalContactsApi->put_externalcontacts_conversation: %s\\n\" % e)"
   },
+  "put_externalcontacts_externalsource": {
+    "operationId": "put_externalcontacts_externalsource",
+    "functionName": "put_externalcontacts_externalsource",
+    "signature": "put_externalcontacts_externalsource(external_source_id, body)",
+    "parameters": [
+      {
+        "name": "external_source_id",
+        "type": "str",
+        "required": "true"
+      },
+      {
+        "name": "body",
+        "type": "ExternalSource",
+        "required": "true"
+      }
+    ],
+    "return": "ExternalSource",
+    "example": "import PureCloudPlatformClientV2\nfrom PureCloudPlatformClientV2.rest import ApiException\nfrom pprint import pprint\n\n# Configure OAuth2 access token for authorization: PureCloud OAuth\nPureCloudPlatformClientV2.configuration.access_token = 'your_access_token'\n# or use get_client_credentials_token(...), get_saml2bearer_token(...), get_code_authorization_token(...) or get_pkce_token(...)\n\n# create an instance of the API class\napi_instance = PureCloudPlatformClientV2.ExternalContactsApi();\nexternal_source_id = 'external_source_id_example' # str | External Source ID\nbody = PureCloudPlatformClientV2.ExternalSource() # ExternalSource | External Source\n\ntry:\n    # Update an External Source\n    api_response = api_instance.put_externalcontacts_externalsource(external_source_id, body)\n    pprint(api_response)\nexcept ApiException as e:\n    print(\"Exception when calling ExternalContactsApi->put_externalcontacts_externalsource: %s\\n\" % e)"
+  },
   "put_externalcontacts_organization": {
     "operationId": "put_externalcontacts_organization",
     "functionName": "put_externalcontacts_organization",
@@ -19523,7 +19921,7 @@
   "get_journey_views": {
     "operationId": "get_journey_views",
     "functionName": "get_journey_views",
-    "signature": "get_journey_views(page_number, page_size, name_or_created_by, expand)",
+    "signature": "get_journey_views(page_number, page_size, name_or_created_by, expand, id)",
     "parameters": [
       {
         "name": "page_number",
@@ -19544,10 +19942,15 @@
         "name": "expand",
         "type": "str",
         "required": "false"
+      },
+      {
+        "name": "id",
+        "type": "str",
+        "required": "false"
       }
     ],
     "return": "JourneyViewListing",
-    "example": "import PureCloudPlatformClientV2\nfrom PureCloudPlatformClientV2.rest import ApiException\nfrom pprint import pprint\n\n# Configure OAuth2 access token for authorization: PureCloud OAuth\nPureCloudPlatformClientV2.configuration.access_token = 'your_access_token'\n# or use get_client_credentials_token(...), get_saml2bearer_token(...), get_code_authorization_token(...) or get_pkce_token(...)\n\n# create an instance of the API class\napi_instance = PureCloudPlatformClientV2.JourneyApi();\npage_number = 1 # int | Page number (optional) (default to 1)\npage_size = 25 # int | Page size (optional) (default to 25)\nname_or_created_by = 'name_or_created_by_example' # str | Journey View Name or Created By (optional)\nexpand = 'expand_example' # str | Parameter to request additional data to return in Journey payload (optional)\n\ntry:\n    # Get a list of Journey Views\n    api_response = api_instance.get_journey_views(page_number=page_number, page_size=page_size, name_or_created_by=name_or_created_by, expand=expand)\n    pprint(api_response)\nexcept ApiException as e:\n    print(\"Exception when calling JourneyApi->get_journey_views: %s\\n\" % e)"
+    "example": "import PureCloudPlatformClientV2\nfrom PureCloudPlatformClientV2.rest import ApiException\nfrom pprint import pprint\n\n# Configure OAuth2 access token for authorization: PureCloud OAuth\nPureCloudPlatformClientV2.configuration.access_token = 'your_access_token'\n# or use get_client_credentials_token(...), get_saml2bearer_token(...), get_code_authorization_token(...) or get_pkce_token(...)\n\n# create an instance of the API class\napi_instance = PureCloudPlatformClientV2.JourneyApi();\npage_number = 1 # int | Page number (optional) (default to 1)\npage_size = 25 # int | Page size (optional) (default to 25)\nname_or_created_by = 'name_or_created_by_example' # str | Journey View Name or Created By (optional)\nexpand = 'expand_example' # str | Parameter to request additional data to return in Journey payload (optional)\nid = 'id_example' # str | Parameter to request a list of Journey Views by id, separated by commas. Limit of 100 items. (optional)\n\ntry:\n    # Get a list of Journey Views\n    api_response = api_instance.get_journey_views(page_number=page_number, page_size=page_size, name_or_created_by=name_or_created_by, expand=expand, id=id)\n    pprint(api_response)\nexcept ApiException as e:\n    print(\"Exception when calling JourneyApi->get_journey_views: %s\\n\" % e)"
   },
   "get_journey_views_eventdefinition": {
     "operationId": "get_journey_views_eventdefinition",
@@ -21457,6 +21860,35 @@
     "return": "KnowledgeDocumentResponse",
     "example": "import PureCloudPlatformClientV2\nfrom PureCloudPlatformClientV2.rest import ApiException\nfrom pprint import pprint\n\n# Configure OAuth2 access token for authorization: PureCloud OAuth\nPureCloudPlatformClientV2.configuration.access_token = 'your_access_token'\n# or use get_client_credentials_token(...), get_saml2bearer_token(...), get_code_authorization_token(...) or get_pkce_token(...)\n\n# create an instance of the API class\napi_instance = PureCloudPlatformClientV2.KnowledgeApi();\nknowledge_base_id = 'knowledge_base_id_example' # str | Knowledge base ID.\ndocument_id = 'document_id_example' # str | Document ID.\nbody = PureCloudPlatformClientV2.KnowledgeDocumentReq() # KnowledgeDocumentReq | \n\ntry:\n    # Update document.\n    api_response = api_instance.patch_knowledge_knowledgebase_document(knowledge_base_id, document_id, body)\n    pprint(api_response)\nexcept ApiException as e:\n    print(\"Exception when calling KnowledgeApi->patch_knowledge_knowledgebase_document: %s\\n\" % e)"
   },
+  "patch_knowledge_knowledgebase_document_feedback_feedback_id": {
+    "operationId": "patch_knowledge_knowledgebase_document_feedback_feedback_id",
+    "functionName": "patch_knowledge_knowledgebase_document_feedback_feedback_id",
+    "signature": "patch_knowledge_knowledgebase_document_feedback_feedback_id(knowledge_base_id, document_id, feedback_id, body)",
+    "parameters": [
+      {
+        "name": "knowledge_base_id",
+        "type": "str",
+        "required": "true"
+      },
+      {
+        "name": "document_id",
+        "type": "str",
+        "required": "true"
+      },
+      {
+        "name": "feedback_id",
+        "type": "str",
+        "required": "true"
+      },
+      {
+        "name": "body",
+        "type": "KnowledgeDocumentFeedbackUpdateRequest",
+        "required": "false"
+      }
+    ],
+    "return": "KnowledgeDocumentFeedbackResponse",
+    "example": "import PureCloudPlatformClientV2\nfrom PureCloudPlatformClientV2.rest import ApiException\nfrom pprint import pprint\n\n# Configure OAuth2 access token for authorization: PureCloud OAuth\nPureCloudPlatformClientV2.configuration.access_token = 'your_access_token'\n# or use get_client_credentials_token(...), get_saml2bearer_token(...), get_code_authorization_token(...) or get_pkce_token(...)\n\n# create an instance of the API class\napi_instance = PureCloudPlatformClientV2.KnowledgeApi();\nknowledge_base_id = 'knowledge_base_id_example' # str | Knowledge base ID.\ndocument_id = 'document_id_example' # str | Document ID.\nfeedback_id = 'feedback_id_example' # str | Feedback ID.\nbody = PureCloudPlatformClientV2.KnowledgeDocumentFeedbackUpdateRequest() # KnowledgeDocumentFeedbackUpdateRequest |  (optional)\n\ntry:\n    # Update feedback on a document\n    api_response = api_instance.patch_knowledge_knowledgebase_document_feedback_feedback_id(knowledge_base_id, document_id, feedback_id, body=body)\n    pprint(api_response)\nexcept ApiException as e:\n    print(\"Exception when calling KnowledgeApi->patch_knowledge_knowledgebase_document_feedback_feedback_id: %s\\n\" % e)"
+  },
   "patch_knowledge_knowledgebase_document_variation": {
     "operationId": "patch_knowledge_knowledgebase_document_variation",
     "functionName": "patch_knowledge_knowledgebase_document_variation",
@@ -21804,6 +22236,25 @@
     ],
     "example": "import PureCloudPlatformClientV2\nfrom PureCloudPlatformClientV2.rest import ApiException\nfrom pprint import pprint\n\n# create an instance of the API class\napi_instance = PureCloudPlatformClientV2.KnowledgeApi();\nsession_id = 'session_id_example' # str | Knowledge guest session ID.\ndocument_id = 'document_id_example' # str | Document ID\nbody = PureCloudPlatformClientV2.KnowledgeGuestDocumentView() # KnowledgeGuestDocumentView |  (optional)\n\ntry:\n    # Create view event for a document.\n    api_instance.post_knowledge_guest_session_document_views(session_id, document_id, body=body)\nexcept ApiException as e:\n    print(\"Exception when calling KnowledgeApi->post_knowledge_guest_session_document_views: %s\\n\" % e)"
   },
+  "post_knowledge_guest_session_documents_answers": {
+    "operationId": "post_knowledge_guest_session_documents_answers",
+    "functionName": "post_knowledge_guest_session_documents_answers",
+    "signature": "post_knowledge_guest_session_documents_answers(session_id, body)",
+    "parameters": [
+      {
+        "name": "session_id",
+        "type": "str",
+        "required": "true"
+      },
+      {
+        "name": "body",
+        "type": "KnowledgeDocumentsAnswerFilter",
+        "required": "true"
+      }
+    ],
+    "return": "KnowledgeGuestAnswerDocumentsResponse",
+    "example": "import PureCloudPlatformClientV2\nfrom PureCloudPlatformClientV2.rest import ApiException\nfrom pprint import pprint\n\n# create an instance of the API class\napi_instance = PureCloudPlatformClientV2.KnowledgeApi();\nsession_id = 'session_id_example' # str | Knowledge guest session ID.\nbody = PureCloudPlatformClientV2.KnowledgeDocumentsAnswerFilter() # KnowledgeDocumentsAnswerFilter | \n\ntry:\n    # Answer documents.\n    api_response = api_instance.post_knowledge_guest_session_documents_answers(session_id, body)\n    pprint(api_response)\nexcept ApiException as e:\n    print(\"Exception when calling KnowledgeApi->post_knowledge_guest_session_documents_answers: %s\\n\" % e)"
+  },
   "post_knowledge_guest_session_documents_presentations": {
     "operationId": "post_knowledge_guest_session_documents_presentations",
     "functionName": "post_knowledge_guest_session_documents_presentations",
@@ -22035,6 +22486,25 @@
     "return": "KnowledgeDocumentResponse",
     "example": "import PureCloudPlatformClientV2\nfrom PureCloudPlatformClientV2.rest import ApiException\nfrom pprint import pprint\n\n# Configure OAuth2 access token for authorization: PureCloud OAuth\nPureCloudPlatformClientV2.configuration.access_token = 'your_access_token'\n# or use get_client_credentials_token(...), get_saml2bearer_token(...), get_code_authorization_token(...) or get_pkce_token(...)\n\n# create an instance of the API class\napi_instance = PureCloudPlatformClientV2.KnowledgeApi();\nknowledge_base_id = 'knowledge_base_id_example' # str | Knowledge base ID\nbody = PureCloudPlatformClientV2.KnowledgeDocumentReq() # KnowledgeDocumentReq | \n\ntry:\n    # Create document.\n    api_response = api_instance.post_knowledge_knowledgebase_documents(knowledge_base_id, body)\n    pprint(api_response)\nexcept ApiException as e:\n    print(\"Exception when calling KnowledgeApi->post_knowledge_knowledgebase_documents: %s\\n\" % e)"
   },
+  "post_knowledge_knowledgebase_documents_answers": {
+    "operationId": "post_knowledge_knowledgebase_documents_answers",
+    "functionName": "post_knowledge_knowledgebase_documents_answers",
+    "signature": "post_knowledge_knowledgebase_documents_answers(knowledge_base_id, body)",
+    "parameters": [
+      {
+        "name": "knowledge_base_id",
+        "type": "str",
+        "required": "true"
+      },
+      {
+        "name": "body",
+        "type": "KnowledgeDocumentsAnswerFilter",
+        "required": "true"
+      }
+    ],
+    "return": "KnowledgeAnswerDocumentsResponse",
+    "example": "import PureCloudPlatformClientV2\nfrom PureCloudPlatformClientV2.rest import ApiException\nfrom pprint import pprint\n\n# Configure OAuth2 access token for authorization: PureCloud OAuth\nPureCloudPlatformClientV2.configuration.access_token = 'your_access_token'\n# or use get_client_credentials_token(...), get_saml2bearer_token(...), get_code_authorization_token(...) or get_pkce_token(...)\n\n# create an instance of the API class\napi_instance = PureCloudPlatformClientV2.KnowledgeApi();\nknowledge_base_id = 'knowledge_base_id_example' # str | Knowledge base ID\nbody = PureCloudPlatformClientV2.KnowledgeDocumentsAnswerFilter() # KnowledgeDocumentsAnswerFilter | \n\ntry:\n    # Answer documents.\n    api_response = api_instance.post_knowledge_knowledgebase_documents_answers(knowledge_base_id, body)\n    pprint(api_response)\nexcept ApiException as e:\n    print(\"Exception when calling KnowledgeApi->post_knowledge_knowledgebase_documents_answers: %s\\n\" % e)"
+  },
   "post_knowledge_knowledgebase_documents_bulk_remove": {
     "operationId": "post_knowledge_knowledgebase_documents_bulk_remove",
     "functionName": "post_knowledge_knowledgebase_documents_bulk_remove",
@@ -33780,6 +34250,25 @@
     "return": "Queue",
     "example": "import PureCloudPlatformClientV2\nfrom PureCloudPlatformClientV2.rest import ApiException\nfrom pprint import pprint\n\n# Configure OAuth2 access token for authorization: PureCloud OAuth\nPureCloudPlatformClientV2.configuration.access_token = 'your_access_token'\n# or use get_client_credentials_token(...), get_saml2bearer_token(...), get_code_authorization_token(...) or get_pkce_token(...)\n\n# create an instance of the API class\napi_instance = PureCloudPlatformClientV2.RoutingApi();\nqueue_id = 'queue_id_example' # str | Queue ID\n\ntry:\n    # Get details about this queue.\n    api_response = api_instance.get_routing_queue(queue_id)\n    pprint(api_response)\nexcept ApiException as e:\n    print(\"Exception when calling RoutingApi->get_routing_queue: %s\\n\" % e)"
   },
+  "get_routing_queue_assistant": {
+    "operationId": "get_routing_queue_assistant",
+    "functionName": "get_routing_queue_assistant",
+    "signature": "get_routing_queue_assistant(queue_id, expand)",
+    "parameters": [
+      {
+        "name": "queue_id",
+        "type": "str",
+        "required": "true"
+      },
+      {
+        "name": "expand",
+        "type": "str",
+        "required": "false"
+      }
+    ],
+    "return": "AssistantQueue",
+    "example": "import PureCloudPlatformClientV2\nfrom PureCloudPlatformClientV2.rest import ApiException\nfrom pprint import pprint\n\n# Configure OAuth2 access token for authorization: PureCloud OAuth\nPureCloudPlatformClientV2.configuration.access_token = 'your_access_token'\n# or use get_client_credentials_token(...), get_saml2bearer_token(...), get_code_authorization_token(...) or get_pkce_token(...)\n\n# create an instance of the API class\napi_instance = PureCloudPlatformClientV2.RoutingApi();\nqueue_id = 'queue_id_example' # str | Queue ID\nexpand = 'expand_example' # str | Which fields, if any, to expand. (optional)\n\ntry:\n    # Get an assistant associated with a queue.\n    api_response = api_instance.get_routing_queue_assistant(queue_id, expand=expand)\n    pprint(api_response)\nexcept ApiException as e:\n    print(\"Exception when calling RoutingApi->get_routing_queue_assistant: %s\\n\" % e)"
+  },
   "get_routing_queue_comparisonperiod": {
     "operationId": "get_routing_queue_comparisonperiod",
     "functionName": "get_routing_queue_comparisonperiod",
diff --git a/build/PureCloudPlatformClientV2/__init__.py b/build/PureCloudPlatformClientV2/__init__.py
index 172d33a2e..37c9a1e6c 100644
--- a/build/PureCloudPlatformClientV2/__init__.py
+++ b/build/PureCloudPlatformClientV2/__init__.py
@@ -220,6 +220,7 @@
 from .models.analytics_user_details_query_response import AnalyticsUserDetailsQueryResponse
 from .models.analytics_user_presence_record import AnalyticsUserPresenceRecord
 from .models.annotation import Annotation
+from .models.answer_generation_config import AnswerGenerationConfig
 from .models.answer_generation_document import AnswerGenerationDocument
 from .models.answer_option import AnswerOption
 from .models.api_usage_client_query import ApiUsageClientQuery
@@ -286,6 +287,10 @@
 from .models.assignment_error import AssignmentError
 from .models.assignment_validation import AssignmentValidation
 from .models.assistance_condition import AssistanceCondition
+from .models.assistant import Assistant
+from .models.assistant_listing import AssistantListing
+from .models.assistant_queue import AssistantQueue
+from .models.assistant_queue_listing import AssistantQueueListing
 from .models.associated_value_field import AssociatedValueField
 from .models.async_conversation_query import AsyncConversationQuery
 from .models.async_forecast_operation_result import AsyncForecastOperationResult
@@ -398,6 +403,8 @@
 from .models.bot_version_summary import BotVersionSummary
 from .models.browser import Browser
 from .models.bu_abandon_rate import BuAbandonRate
+from .models.bu_activity_settings_request import BuActivitySettingsRequest
+from .models.bu_activity_settings_response import BuActivitySettingsResponse
 from .models.bu_agent_schedule_activity import BuAgentScheduleActivity
 from .models.bu_agent_schedule_history_change import BuAgentScheduleHistoryChange
 from .models.bu_agent_schedule_history_change_metadata import BuAgentScheduleHistoryChangeMetadata
@@ -444,6 +451,8 @@
 from .models.bu_intraday_schedule_data import BuIntradayScheduleData
 from .models.bu_list_alternative_shift_trades_response import BuListAlternativeShiftTradesResponse
 from .models.bu_management_unit_schedule_summary import BuManagementUnitScheduleSummary
+from .models.bu_notification_settings_request import BuNotificationSettingsRequest
+from .models.bu_notification_settings_response import BuNotificationSettingsResponse
 from .models.bu_planning_group_headcount_forecast import BuPlanningGroupHeadcountForecast
 from .models.bu_query_adherence_explanations_request import BuQueryAdherenceExplanationsRequest
 from .models.bu_query_adherence_explanations_response import BuQueryAdherenceExplanationsResponse
@@ -454,6 +463,9 @@
 from .models.bu_schedule_list_item import BuScheduleListItem
 from .models.bu_schedule_listing import BuScheduleListing
 from .models.bu_schedule_metadata import BuScheduleMetadata
+from .models.bu_schedule_notifications_category_settings import BuScheduleNotificationsCategorySettings
+from .models.bu_schedule_notifications_settings_request import BuScheduleNotificationsSettingsRequest
+from .models.bu_schedule_notifications_settings_response import BuScheduleNotificationsSettingsResponse
 from .models.bu_schedule_reference import BuScheduleReference
 from .models.bu_schedule_reference_for_mu_route import BuScheduleReferenceForMuRoute
 from .models.bu_schedule_run import BuScheduleRun
@@ -590,6 +602,7 @@
 from .models.campaign_rule_action import CampaignRuleAction
 from .models.campaign_rule_action_entities import CampaignRuleActionEntities
 from .models.campaign_rule_condition import CampaignRuleCondition
+from .models.campaign_rule_condition_group import CampaignRuleConditionGroup
 from .models.campaign_rule_entities import CampaignRuleEntities
 from .models.campaign_rule_entity_listing import CampaignRuleEntityListing
 from .models.campaign_rule_parameters import CampaignRuleParameters
@@ -1004,6 +1017,7 @@
 from .models.conversation_notification_template_parameter import ConversationNotificationTemplateParameter
 from .models.conversation_participant_search_criteria import ConversationParticipantSearchCriteria
 from .models.conversation_participant_search_request import ConversationParticipantSearchRequest
+from .models.conversation_profile import ConversationProfile
 from .models.conversation_properties import ConversationProperties
 from .models.conversation_public_metadata import ConversationPublicMetadata
 from .models.conversation_query import ConversationQuery
@@ -1061,6 +1075,13 @@
 from .models.conversation_video_event_topic_video_conversation import ConversationVideoEventTopicVideoConversation
 from .models.conversation_video_event_topic_video_media_participant import ConversationVideoEventTopicVideoMediaParticipant
 from .models.conversation_video_event_topic_wrapup import ConversationVideoEventTopicWrapup
+from .models.copilot import Copilot
+from .models.copilot_action import CopilotAction
+from .models.copilot_condition import CopilotCondition
+from .models.copilot_fallback_action import CopilotFallbackAction
+from .models.copilot_nlu_domain import CopilotNluDomain
+from .models.copilot_nlu_domain_version import CopilotNluDomainVersion
+from .models.copilot_rule import CopilotRule
 from .models.copy_attachments_request import CopyAttachmentsRequest
 from .models.copy_bu_forecast_request import CopyBuForecastRequest
 from .models.copy_voicemail_message import CopyVoicemailMessage
@@ -1151,6 +1172,7 @@
 from .models.current_user_schedule_request_body import CurrentUserScheduleRequestBody
 from .models.current_user_time_off_integration_status_request import CurrentUserTimeOffIntegrationStatusRequest
 from .models.cursor_contact_listing import CursorContactListing
+from .models.cursor_external_source_listing import CursorExternalSourceListing
 from .models.cursor_note_listing import CursorNoteListing
 from .models.cursor_organization_listing import CursorOrganizationListing
 from .models.cursor_relationship_listing import CursorRelationshipListing
@@ -1734,6 +1756,7 @@
 from .models.facet_term import FacetTerm
 from .models.failed_object import FailedObject
 from .models.failed_recording_entity_listing import FailedRecordingEntityListing
+from .models.fallback import Fallback
 from .models.faq import Faq
 from .models.fax_config import FaxConfig
 from .models.fax_document import FaxDocument
@@ -1903,6 +1926,7 @@
 from .models.get_rules_query import GetRulesQuery
 from .models.get_templates_response import GetTemplatesResponse
 from .models.get_upload_source_url_job_status_response import GetUploadSourceUrlJobStatusResponse
+from .models.google_dialogflow_config import GoogleDialogflowConfig
 from .models.google_dialogflow_custom_settings import GoogleDialogflowCustomSettings
 from .models.grammar import Grammar
 from .models.grammar_file_upload_request import GrammarFileUploadRequest
@@ -2218,6 +2242,9 @@
 from .models.knowledge_aggregate_query_response import KnowledgeAggregateQueryResponse
 from .models.knowledge_aggregation_query import KnowledgeAggregationQuery
 from .models.knowledge_aggregation_view import KnowledgeAggregationView
+from .models.knowledge_answer_config import KnowledgeAnswerConfig
+from .models.knowledge_answer_document_response import KnowledgeAnswerDocumentResponse
+from .models.knowledge_answer_documents_response import KnowledgeAnswerDocumentsResponse
 from .models.knowledge_answer_generation_response import KnowledgeAnswerGenerationResponse
 from .models.knowledge_async_aggregate_query_response import KnowledgeAsyncAggregateQueryResponse
 from .models.knowledge_async_aggregation_query import KnowledgeAsyncAggregationQuery
@@ -2226,6 +2253,7 @@
 from .models.knowledge_base_listing import KnowledgeBaseListing
 from .models.knowledge_base_reference import KnowledgeBaseReference
 from .models.knowledge_base_update_request import KnowledgeBaseUpdateRequest
+from .models.knowledge_base_with_dialect_reference import KnowledgeBaseWithDialectReference
 from .models.knowledge_category import KnowledgeCategory
 from .models.knowledge_category_request import KnowledgeCategoryRequest
 from .models.knowledge_context_reference import KnowledgeContextReference
@@ -2245,6 +2273,7 @@
 from .models.knowledge_document_feedback import KnowledgeDocumentFeedback
 from .models.knowledge_document_feedback_response import KnowledgeDocumentFeedbackResponse
 from .models.knowledge_document_feedback_response_listing import KnowledgeDocumentFeedbackResponseListing
+from .models.knowledge_document_feedback_update_request import KnowledgeDocumentFeedbackUpdateRequest
 from .models.knowledge_document_guest_search import KnowledgeDocumentGuestSearch
 from .models.knowledge_document_guest_search_request import KnowledgeDocumentGuestSearchRequest
 from .models.knowledge_document_guest_search_result import KnowledgeDocumentGuestSearchResult
@@ -2270,12 +2299,15 @@
 from .models.knowledge_document_version_variation_listing import KnowledgeDocumentVersionVariationListing
 from .models.knowledge_document_version_variation_reference import KnowledgeDocumentVersionVariationReference
 from .models.knowledge_document_view import KnowledgeDocumentView
+from .models.knowledge_documents_answer_filter import KnowledgeDocumentsAnswerFilter
 from .models.knowledge_export_job_documents_filter import KnowledgeExportJobDocumentsFilter
 from .models.knowledge_export_job_filter import KnowledgeExportJobFilter
 from .models.knowledge_export_job_request import KnowledgeExportJobRequest
 from .models.knowledge_export_job_response import KnowledgeExportJobResponse
 from .models.knowledge_extended_category import KnowledgeExtendedCategory
 from .models.knowledge_group_statistics import KnowledgeGroupStatistics
+from .models.knowledge_guest_answer_document_response import KnowledgeGuestAnswerDocumentResponse
+from .models.knowledge_guest_answer_documents_response import KnowledgeGuestAnswerDocumentsResponse
 from .models.knowledge_guest_document_copy import KnowledgeGuestDocumentCopy
 from .models.knowledge_guest_document_feedback import KnowledgeGuestDocumentFeedback
 from .models.knowledge_guest_document_presentation import KnowledgeGuestDocumentPresentation
@@ -2313,6 +2345,7 @@
 from .models.knowledge_search_document_v1 import KnowledgeSearchDocumentV1
 from .models.knowledge_search_request import KnowledgeSearchRequest
 from .models.knowledge_search_response import KnowledgeSearchResponse
+from .models.knowledge_suggestion_config import KnowledgeSuggestionConfig
 from .models.knowledge_training import KnowledgeTraining
 from .models.kpi_result import KpiResult
 from .models.label import Label
@@ -2632,6 +2665,7 @@
 from .models.namespace_docs import NamespaceDocs
 from .models.network_connectivity import NetworkConnectivity
 from .models.next_occurrence_details import NextOccurrenceDetails
+from .models.nlu_config import NluConfig
 from .models.nlu_confusion_matrix_column import NluConfusionMatrixColumn
 from .models.nlu_confusion_matrix_row import NluConfusionMatrixRow
 from .models.nlu_detection_context import NluDetectionContext
@@ -3417,6 +3451,8 @@
 from .models.routing_status_detail_query_filter import RoutingStatusDetailQueryFilter
 from .models.routing_status_detail_query_predicate import RoutingStatusDetailQueryPredicate
 from .models.routing_transfer_event import RoutingTransferEvent
+from .models.rule_config import RuleConfig
+from .models.rule_engine_config import RuleEngineConfig
 from .models.rule_set import RuleSet
 from .models.rule_set_diagnostic import RuleSetDiagnostic
 from .models.rule_set_entity_listing import RuleSetEntityListing
@@ -3669,6 +3705,7 @@
 from .models.suggestion_knowledge_search import SuggestionKnowledgeSearch
 from .models.suggestion_listing import SuggestionListing
 from .models.suggestion_script import SuggestionScript
+from .models.summary_generation_config import SummaryGenerationConfig
 from .models.support_center_category import SupportCenterCategory
 from .models.support_center_compact_category_module_template import SupportCenterCompactCategoryModuleTemplate
 from .models.support_center_custom_message import SupportCenterCustomMessage
@@ -3855,6 +3892,7 @@
 from .models.transcript_topics import TranscriptTopics
 from .models.transcript_url import TranscriptUrl
 from .models.transcript_urls import TranscriptUrls
+from .models.transcription_config import TranscriptionConfig
 from .models.transcription_engines_request import TranscriptionEnginesRequest
 from .models.transcription_settings import TranscriptionSettings
 from .models.transcription_topic_transcript_alternative import TranscriptionTopicTranscriptAlternative
@@ -4517,6 +4555,7 @@
 from .models.workitem_create import WorkitemCreate
 from .models.workitem_delta import WorkitemDelta
 from .models.workitem_filter import WorkitemFilter
+from .models.workitem_flow_reference import WorkitemFlowReference
 from .models.workitem_manual_assign import WorkitemManualAssign
 from .models.workitem_paged_entity_listing import WorkitemPagedEntityListing
 from .models.workitem_post_query_entity_listing import WorkitemPostQueryEntityListing
@@ -4529,6 +4568,7 @@
 from .models.workitem_query_sort import WorkitemQuerySort
 from .models.workitem_queue_reference import WorkitemQueueReference
 from .models.workitem_reference import WorkitemReference
+from .models.workitem_rule_settings import WorkitemRuleSettings
 from .models.workitem_schema import WorkitemSchema
 from .models.workitem_scored_agent import WorkitemScoredAgent
 from .models.workitem_scored_agent_request import WorkitemScoredAgentRequest
@@ -4596,6 +4636,7 @@
 from .models.wrapup import Wrapup
 from .models.wrapup_code import WrapupCode
 from .models.wrapup_code_entity_listing import WrapupCodeEntityListing
+from .models.wrapup_code_prediction_config import WrapupCodePredictionConfig
 from .models.wrapup_code_request import WrapupCodeRequest
 from .models.wrapup_detail_event_topic_wrapup_event import WrapupDetailEventTopicWrapupEvent
 from .models.wrapup_id_reference import WrapupIdReference
@@ -4606,6 +4647,8 @@
 from .models.writable_starrable_division import WritableStarrableDivision
 
 # import apis into sdk package
+from .apis.agent_assistants_api import AgentAssistantsApi
+from .apis.agent_copilot_api import AgentCopilotApi
 from .apis.agent_ui_api import AgentUIApi
 from .apis.alerting_api import AlertingApi
 from .apis.analytics_api import AnalyticsApi
@@ -4682,6 +4725,8 @@
 from .apis.web_deployments_api import WebDeploymentsApi
 from .apis.widgets_api import WidgetsApi
 from .apis.workforce_management_api import WorkforceManagementApi
+from .apis.agent_assistants_api import AgentAssistantsApi
+from .apis.agent_copilot_api import AgentCopilotApi
 from .apis.agent_ui_api import AgentUIApi
 from .apis.alerting_api import AlertingApi
 from .apis.analytics_api import AnalyticsApi
diff --git a/build/PureCloudPlatformClientV2/api_client.py b/build/PureCloudPlatformClientV2/api_client.py
index d9bc7d366..73681044c 100644
--- a/build/PureCloudPlatformClientV2/api_client.py
+++ b/build/PureCloudPlatformClientV2/api_client.py
@@ -357,7 +357,7 @@ def __call_api(self, resource_path, method,
             header_params['Cookie'] = self.cookie
         if header_params:
             header_params = self.sanitize_for_serialization(header_params)
-        header_params['purecloud-sdk'] = '210.0.0'
+        header_params['purecloud-sdk'] = '211.0.0'
 
         # path parameters
         if path_params:
diff --git a/build/PureCloudPlatformClientV2/apis/__init__.py b/build/PureCloudPlatformClientV2/apis/__init__.py
index ef0d41d60..f26ac22b0 100644
--- a/build/PureCloudPlatformClientV2/apis/__init__.py
+++ b/build/PureCloudPlatformClientV2/apis/__init__.py
@@ -1,6 +1,8 @@
 from __future__ import absolute_import
 
 # import apis into api package
+from .agent_assistants_api import AgentAssistantsApi
+from .agent_copilot_api import AgentCopilotApi
 from .agent_ui_api import AgentUIApi
 from .alerting_api import AlertingApi
 from .analytics_api import AnalyticsApi
@@ -77,6 +79,8 @@
 from .web_deployments_api import WebDeploymentsApi
 from .widgets_api import WidgetsApi
 from .workforce_management_api import WorkforceManagementApi
+from .agent_assistants_api import AgentAssistantsApi
+from .agent_copilot_api import AgentCopilotApi
 from .agent_ui_api import AgentUIApi
 from .alerting_api import AlertingApi
 from .analytics_api import AnalyticsApi
diff --git a/build/PureCloudPlatformClientV2/apis/agent_assistants_api.py b/build/PureCloudPlatformClientV2/apis/agent_assistants_api.py
new file mode 100644
index 000000000..b4d498ee6
--- /dev/null
+++ b/build/PureCloudPlatformClientV2/apis/agent_assistants_api.py
@@ -0,0 +1,1072 @@
+# coding: utf-8
+
+"""
+AgentAssistantsApi.py
+Copyright 2016 SmartBear Software
+
+   Licensed under the Apache License, Version 2.0 (the "License");
+   you may not use this file except in compliance with the License.
+   You may obtain a copy of the License at
+
+       http://www.apache.org/licenses/LICENSE-2.0
+
+   Unless required by applicable law or agreed to in writing, software
+   distributed under the License is distributed on an "AS IS" BASIS,
+   WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+   See the License for the specific language governing permissions and
+   limitations under the License.
+"""
+
+from __future__ import absolute_import
+
+import sys
+import os
+import re
+
+from datetime import datetime
+from datetime import date
+
+# python 2 and python 3 compatibility library
+from six import iteritems
+
+from ..configuration import Configuration
+from ..api_client import ApiClient
+from ..utils import deprecated
+
+from typing import List
+from typing import Dict
+from typing import Any
+
+from ..models import Empty
+from ..models import Assistant
+from ..models import AssistantListing
+from ..models import AssistantQueue
+from ..models import AssistantQueueListing
+from ..models import ErrorBody
+
+class AgentAssistantsApi(object):
+    """
+    NOTE: This class is auto generated by the swagger code generator program.
+    Do not edit the class manually.
+    Ref: https://github.com/swagger-api/swagger-codegen
+    """
+
+    def __init__(self, api_client=None):
+        config = Configuration()
+        if api_client:
+            self.api_client = api_client
+        else:
+            if not config.api_client:
+                config.api_client = ApiClient()
+            self.api_client = config.api_client
+
+    def delete_assistant(self, assistant_id: str, **kwargs) -> None:
+        """
+        Delete an assistant.
+        
+
+        This method makes a synchronous HTTP request by default. To make an
+        asynchronous HTTP request, please define a `callback` function
+        to be invoked when receiving the response.
+        >>> def callback_function(response):
+        >>>     pprint(response)
+        >>>
+        >>> thread = api.delete_assistant(assistant_id, callback=callback_function)
+
+        :param callback function: The callback function
+            for asynchronous request. (optional)
+        :param str assistant_id: Assistant ID (required)
+        :return: None
+                 If the method is called asynchronously,
+                 returns the request thread.
+        """
+
+        all_params = ['assistant_id']
+        all_params.append('callback')
+
+        params = locals()
+        for key, val in iteritems(params['kwargs']):
+            if key not in all_params:
+                raise TypeError(
+                    "Got an unexpected keyword argument '%s'"
+                    " to method delete_assistant" % key
+                )
+            params[key] = val
+        del params['kwargs']
+
+        # verify the required parameter 'assistant_id' is set
+        if ('assistant_id' not in params) or (params['assistant_id'] is None):
+            raise ValueError("Missing the required parameter `assistant_id` when calling `delete_assistant`")
+
+
+        resource_path = '/api/v2/assistants/{assistantId}'.replace('{format}', 'json')
+        path_params = {}
+        if 'assistant_id' in params:
+            path_params['assistantId'] = params['assistant_id']
+
+        query_params = {}
+
+        header_params = {}
+
+        form_params = []
+        local_var_files = {}
+
+        body_params = None
+
+        # HTTP header `Accept`
+        header_params['Accept'] = self.api_client.\
+            select_header_accept(['application/json'])
+        if not header_params['Accept']:
+            del header_params['Accept']
+
+        # HTTP header `Content-Type`
+        header_params['Content-Type'] = self.api_client.\
+            select_header_content_type(['application/json'])
+
+        # Authentication setting
+        auth_settings = ['PureCloud OAuth']
+
+        response = self.api_client.call_api(resource_path, 'DELETE',
+                                            path_params,
+                                            query_params,
+                                            header_params,
+                                            body=body_params,
+                                            post_params=form_params,
+                                            files=local_var_files,
+                                            response_type=None,
+                                            auth_settings=auth_settings,
+                                            callback=params.get('callback'))
+        return response
+
+    def delete_assistant_queue(self, assistant_id: str, queue_id: str, **kwargs) -> None:
+        """
+        Disassociate a queue from an assistant.
+        
+
+        This method makes a synchronous HTTP request by default. To make an
+        asynchronous HTTP request, please define a `callback` function
+        to be invoked when receiving the response.
+        >>> def callback_function(response):
+        >>>     pprint(response)
+        >>>
+        >>> thread = api.delete_assistant_queue(assistant_id, queue_id, callback=callback_function)
+
+        :param callback function: The callback function
+            for asynchronous request. (optional)
+        :param str assistant_id: Assistant ID (required)
+        :param str queue_id: Queue ID (required)
+        :return: None
+                 If the method is called asynchronously,
+                 returns the request thread.
+        """
+
+        all_params = ['assistant_id', 'queue_id']
+        all_params.append('callback')
+
+        params = locals()
+        for key, val in iteritems(params['kwargs']):
+            if key not in all_params:
+                raise TypeError(
+                    "Got an unexpected keyword argument '%s'"
+                    " to method delete_assistant_queue" % key
+                )
+            params[key] = val
+        del params['kwargs']
+
+        # verify the required parameter 'assistant_id' is set
+        if ('assistant_id' not in params) or (params['assistant_id'] is None):
+            raise ValueError("Missing the required parameter `assistant_id` when calling `delete_assistant_queue`")
+        # verify the required parameter 'queue_id' is set
+        if ('queue_id' not in params) or (params['queue_id'] is None):
+            raise ValueError("Missing the required parameter `queue_id` when calling `delete_assistant_queue`")
+
+
+        resource_path = '/api/v2/assistants/{assistantId}/queues/{queueId}'.replace('{format}', 'json')
+        path_params = {}
+        if 'assistant_id' in params:
+            path_params['assistantId'] = params['assistant_id']
+        if 'queue_id' in params:
+            path_params['queueId'] = params['queue_id']
+
+        query_params = {}
+
+        header_params = {}
+
+        form_params = []
+        local_var_files = {}
+
+        body_params = None
+
+        # HTTP header `Accept`
+        header_params['Accept'] = self.api_client.\
+            select_header_accept(['application/json'])
+        if not header_params['Accept']:
+            del header_params['Accept']
+
+        # HTTP header `Content-Type`
+        header_params['Content-Type'] = self.api_client.\
+            select_header_content_type(['application/json'])
+
+        # Authentication setting
+        auth_settings = ['PureCloud OAuth']
+
+        response = self.api_client.call_api(resource_path, 'DELETE',
+                                            path_params,
+                                            query_params,
+                                            header_params,
+                                            body=body_params,
+                                            post_params=form_params,
+                                            files=local_var_files,
+                                            response_type=None,
+                                            auth_settings=auth_settings,
+                                            callback=params.get('callback'))
+        return response
+
+    def delete_assistant_queues(self, assistant_id: str, **kwargs) -> None:
+        """
+        Disassociate the queues from an assistant for the given assistant ID and queue IDs.
+        
+
+        This method makes a synchronous HTTP request by default. To make an
+        asynchronous HTTP request, please define a `callback` function
+        to be invoked when receiving the response.
+        >>> def callback_function(response):
+        >>>     pprint(response)
+        >>>
+        >>> thread = api.delete_assistant_queues(assistant_id, callback=callback_function)
+
+        :param callback function: The callback function
+            for asynchronous request. (optional)
+        :param str assistant_id: Assistant ID (required)
+        :param str queue_ids: Comma-separated identifiers of the queues that need to be deleted.
+        :return: None
+                 If the method is called asynchronously,
+                 returns the request thread.
+        """
+
+        all_params = ['assistant_id', 'queue_ids']
+        all_params.append('callback')
+
+        params = locals()
+        for key, val in iteritems(params['kwargs']):
+            if key not in all_params:
+                raise TypeError(
+                    "Got an unexpected keyword argument '%s'"
+                    " to method delete_assistant_queues" % key
+                )
+            params[key] = val
+        del params['kwargs']
+
+        # verify the required parameter 'assistant_id' is set
+        if ('assistant_id' not in params) or (params['assistant_id'] is None):
+            raise ValueError("Missing the required parameter `assistant_id` when calling `delete_assistant_queues`")
+
+
+        resource_path = '/api/v2/assistants/{assistantId}/queues'.replace('{format}', 'json')
+        path_params = {}
+        if 'assistant_id' in params:
+            path_params['assistantId'] = params['assistant_id']
+
+        query_params = {}
+        if 'queue_ids' in params:
+            query_params['queueIds'] = params['queue_ids']
+
+        header_params = {}
+
+        form_params = []
+        local_var_files = {}
+
+        body_params = None
+
+        # HTTP header `Accept`
+        header_params['Accept'] = self.api_client.\
+            select_header_accept(['application/json'])
+        if not header_params['Accept']:
+            del header_params['Accept']
+
+        # HTTP header `Content-Type`
+        header_params['Content-Type'] = self.api_client.\
+            select_header_content_type(['application/json'])
+
+        # Authentication setting
+        auth_settings = ['PureCloud OAuth']
+
+        response = self.api_client.call_api(resource_path, 'DELETE',
+                                            path_params,
+                                            query_params,
+                                            header_params,
+                                            body=body_params,
+                                            post_params=form_params,
+                                            files=local_var_files,
+                                            response_type=None,
+                                            auth_settings=auth_settings,
+                                            callback=params.get('callback'))
+        return response
+
+    def get_assistant(self, assistant_id: str, **kwargs) -> 'Assistant':
+        """
+        Get an assistant.
+        
+
+        This method makes a synchronous HTTP request by default. To make an
+        asynchronous HTTP request, please define a `callback` function
+        to be invoked when receiving the response.
+        >>> def callback_function(response):
+        >>>     pprint(response)
+        >>>
+        >>> thread = api.get_assistant(assistant_id, callback=callback_function)
+
+        :param callback function: The callback function
+            for asynchronous request. (optional)
+        :param str assistant_id: Assistant ID (required)
+        :param str expand: Which fields, if any, to expand.
+        :return: Assistant
+                 If the method is called asynchronously,
+                 returns the request thread.
+        """
+
+        all_params = ['assistant_id', 'expand']
+        all_params.append('callback')
+
+        params = locals()
+        for key, val in iteritems(params['kwargs']):
+            if key not in all_params:
+                raise TypeError(
+                    "Got an unexpected keyword argument '%s'"
+                    " to method get_assistant" % key
+                )
+            params[key] = val
+        del params['kwargs']
+
+        # verify the required parameter 'assistant_id' is set
+        if ('assistant_id' not in params) or (params['assistant_id'] is None):
+            raise ValueError("Missing the required parameter `assistant_id` when calling `get_assistant`")
+
+
+        resource_path = '/api/v2/assistants/{assistantId}'.replace('{format}', 'json')
+        path_params = {}
+        if 'assistant_id' in params:
+            path_params['assistantId'] = params['assistant_id']
+
+        query_params = {}
+        if 'expand' in params:
+            query_params['expand'] = params['expand']
+
+        header_params = {}
+
+        form_params = []
+        local_var_files = {}
+
+        body_params = None
+
+        # HTTP header `Accept`
+        header_params['Accept'] = self.api_client.\
+            select_header_accept(['application/json'])
+        if not header_params['Accept']:
+            del header_params['Accept']
+
+        # HTTP header `Content-Type`
+        header_params['Content-Type'] = self.api_client.\
+            select_header_content_type(['application/json'])
+
+        # Authentication setting
+        auth_settings = ['PureCloud OAuth']
+
+        response = self.api_client.call_api(resource_path, 'GET',
+                                            path_params,
+                                            query_params,
+                                            header_params,
+                                            body=body_params,
+                                            post_params=form_params,
+                                            files=local_var_files,
+                                            response_type='Assistant',
+                                            auth_settings=auth_settings,
+                                            callback=params.get('callback'))
+        return response
+
+    def get_assistant_queue(self, assistant_id: str, queue_id: str, **kwargs) -> 'AssistantQueue':
+        """
+        Get queue Information for an assistant.
+        
+
+        This method makes a synchronous HTTP request by default. To make an
+        asynchronous HTTP request, please define a `callback` function
+        to be invoked when receiving the response.
+        >>> def callback_function(response):
+        >>>     pprint(response)
+        >>>
+        >>> thread = api.get_assistant_queue(assistant_id, queue_id, callback=callback_function)
+
+        :param callback function: The callback function
+            for asynchronous request. (optional)
+        :param str assistant_id: Assistant ID (required)
+        :param str queue_id: Queue ID (required)
+        :param str expand: Which fields, if any, to expand.
+        :return: AssistantQueue
+                 If the method is called asynchronously,
+                 returns the request thread.
+        """
+
+        all_params = ['assistant_id', 'queue_id', 'expand']
+        all_params.append('callback')
+
+        params = locals()
+        for key, val in iteritems(params['kwargs']):
+            if key not in all_params:
+                raise TypeError(
+                    "Got an unexpected keyword argument '%s'"
+                    " to method get_assistant_queue" % key
+                )
+            params[key] = val
+        del params['kwargs']
+
+        # verify the required parameter 'assistant_id' is set
+        if ('assistant_id' not in params) or (params['assistant_id'] is None):
+            raise ValueError("Missing the required parameter `assistant_id` when calling `get_assistant_queue`")
+        # verify the required parameter 'queue_id' is set
+        if ('queue_id' not in params) or (params['queue_id'] is None):
+            raise ValueError("Missing the required parameter `queue_id` when calling `get_assistant_queue`")
+
+
+        resource_path = '/api/v2/assistants/{assistantId}/queues/{queueId}'.replace('{format}', 'json')
+        path_params = {}
+        if 'assistant_id' in params:
+            path_params['assistantId'] = params['assistant_id']
+        if 'queue_id' in params:
+            path_params['queueId'] = params['queue_id']
+
+        query_params = {}
+        if 'expand' in params:
+            query_params['expand'] = params['expand']
+
+        header_params = {}
+
+        form_params = []
+        local_var_files = {}
+
+        body_params = None
+
+        # HTTP header `Accept`
+        header_params['Accept'] = self.api_client.\
+            select_header_accept(['application/json'])
+        if not header_params['Accept']:
+            del header_params['Accept']
+
+        # HTTP header `Content-Type`
+        header_params['Content-Type'] = self.api_client.\
+            select_header_content_type(['application/json'])
+
+        # Authentication setting
+        auth_settings = ['PureCloud OAuth']
+
+        response = self.api_client.call_api(resource_path, 'GET',
+                                            path_params,
+                                            query_params,
+                                            header_params,
+                                            body=body_params,
+                                            post_params=form_params,
+                                            files=local_var_files,
+                                            response_type='AssistantQueue',
+                                            auth_settings=auth_settings,
+                                            callback=params.get('callback'))
+        return response
+
+    def get_assistant_queues(self, assistant_id: str, **kwargs) -> 'AssistantQueueListing':
+        """
+        Get all the queues associated with an assistant.
+        
+
+        This method makes a synchronous HTTP request by default. To make an
+        asynchronous HTTP request, please define a `callback` function
+        to be invoked when receiving the response.
+        >>> def callback_function(response):
+        >>>     pprint(response)
+        >>>
+        >>> thread = api.get_assistant_queues(assistant_id, callback=callback_function)
+
+        :param callback function: The callback function
+            for asynchronous request. (optional)
+        :param str assistant_id: Assistant ID (required)
+        :param str before: The cursor that points to the start of the set of entities that has been returned.
+        :param str after: The cursor that points to the end of the set of entities that has been returned.
+        :param str page_size: Number of entities to return. Maximum of 200.
+        :param str expand: Which fields, if any, to expand.
+        :return: AssistantQueueListing
+                 If the method is called asynchronously,
+                 returns the request thread.
+        """
+
+        all_params = ['assistant_id', 'before', 'after', 'page_size', 'expand']
+        all_params.append('callback')
+
+        params = locals()
+        for key, val in iteritems(params['kwargs']):
+            if key not in all_params:
+                raise TypeError(
+                    "Got an unexpected keyword argument '%s'"
+                    " to method get_assistant_queues" % key
+                )
+            params[key] = val
+        del params['kwargs']
+
+        # verify the required parameter 'assistant_id' is set
+        if ('assistant_id' not in params) or (params['assistant_id'] is None):
+            raise ValueError("Missing the required parameter `assistant_id` when calling `get_assistant_queues`")
+
+
+        resource_path = '/api/v2/assistants/{assistantId}/queues'.replace('{format}', 'json')
+        path_params = {}
+        if 'assistant_id' in params:
+            path_params['assistantId'] = params['assistant_id']
+
+        query_params = {}
+        if 'before' in params:
+            query_params['before'] = params['before']
+        if 'after' in params:
+            query_params['after'] = params['after']
+        if 'page_size' in params:
+            query_params['pageSize'] = params['page_size']
+        if 'expand' in params:
+            query_params['expand'] = params['expand']
+
+        header_params = {}
+
+        form_params = []
+        local_var_files = {}
+
+        body_params = None
+
+        # HTTP header `Accept`
+        header_params['Accept'] = self.api_client.\
+            select_header_accept(['application/json'])
+        if not header_params['Accept']:
+            del header_params['Accept']
+
+        # HTTP header `Content-Type`
+        header_params['Content-Type'] = self.api_client.\
+            select_header_content_type(['application/json'])
+
+        # Authentication setting
+        auth_settings = ['PureCloud OAuth']
+
+        response = self.api_client.call_api(resource_path, 'GET',
+                                            path_params,
+                                            query_params,
+                                            header_params,
+                                            body=body_params,
+                                            post_params=form_params,
+                                            files=local_var_files,
+                                            response_type='AssistantQueueListing',
+                                            auth_settings=auth_settings,
+                                            callback=params.get('callback'))
+        return response
+
+    def get_assistants(self, **kwargs) -> 'AssistantListing':
+        """
+        Get all assistants.
+        
+
+        This method makes a synchronous HTTP request by default. To make an
+        asynchronous HTTP request, please define a `callback` function
+        to be invoked when receiving the response.
+        >>> def callback_function(response):
+        >>>     pprint(response)
+        >>>
+        >>> thread = api.get_assistants(callback=callback_function)
+
+        :param callback function: The callback function
+            for asynchronous request. (optional)
+        :param str before: The cursor that points to the start of the set of entities that has been returned.
+        :param str after: The cursor that points to the end of the set of entities that has been returned.
+        :param str limit: Number of entities to return. Maximum of 200. Deprecated in favour of pageSize
+        :param str page_size: Number of entities to return. Maximum of 200.
+        :param str name: Return the assistant by the given name.
+        :return: AssistantListing
+                 If the method is called asynchronously,
+                 returns the request thread.
+        """
+
+        all_params = ['before', 'after', 'limit', 'page_size', 'name']
+        all_params.append('callback')
+
+        params = locals()
+        for key, val in iteritems(params['kwargs']):
+            if key not in all_params:
+                raise TypeError(
+                    "Got an unexpected keyword argument '%s'"
+                    " to method get_assistants" % key
+                )
+            params[key] = val
+        del params['kwargs']
+
+
+
+        resource_path = '/api/v2/assistants'.replace('{format}', 'json')
+        path_params = {}
+
+        query_params = {}
+        if 'before' in params:
+            query_params['before'] = params['before']
+        if 'after' in params:
+            query_params['after'] = params['after']
+        if 'limit' in params:
+            query_params['limit'] = params['limit']
+        if 'page_size' in params:
+            query_params['pageSize'] = params['page_size']
+        if 'name' in params:
+            query_params['name'] = params['name']
+
+        header_params = {}
+
+        form_params = []
+        local_var_files = {}
+
+        body_params = None
+
+        # HTTP header `Accept`
+        header_params['Accept'] = self.api_client.\
+            select_header_accept(['application/json'])
+        if not header_params['Accept']:
+            del header_params['Accept']
+
+        # HTTP header `Content-Type`
+        header_params['Content-Type'] = self.api_client.\
+            select_header_content_type(['application/json'])
+
+        # Authentication setting
+        auth_settings = ['PureCloud OAuth']
+
+        response = self.api_client.call_api(resource_path, 'GET',
+                                            path_params,
+                                            query_params,
+                                            header_params,
+                                            body=body_params,
+                                            post_params=form_params,
+                                            files=local_var_files,
+                                            response_type='AssistantListing',
+                                            auth_settings=auth_settings,
+                                            callback=params.get('callback'))
+        return response
+
+    def get_assistants_queues(self, **kwargs) -> 'AssistantQueueListing':
+        """
+        Get all queues assigned to any assistant.
+        
+
+        This method makes a synchronous HTTP request by default. To make an
+        asynchronous HTTP request, please define a `callback` function
+        to be invoked when receiving the response.
+        >>> def callback_function(response):
+        >>>     pprint(response)
+        >>>
+        >>> thread = api.get_assistants_queues(callback=callback_function)
+
+        :param callback function: The callback function
+            for asynchronous request. (optional)
+        :param str before: The cursor that points to the start of the set of entities that has been returned.
+        :param str after: The cursor that points to the end of the set of entities that has been returned.
+        :param str page_size: Number of entities to return. Maximum of 200.
+        :param str queue_ids: Comma-separated identifiers of the queues that need to be retrieved.
+        :param str expand: Which fields, if any, to expand.
+        :return: AssistantQueueListing
+                 If the method is called asynchronously,
+                 returns the request thread.
+        """
+
+        all_params = ['before', 'after', 'page_size', 'queue_ids', 'expand']
+        all_params.append('callback')
+
+        params = locals()
+        for key, val in iteritems(params['kwargs']):
+            if key not in all_params:
+                raise TypeError(
+                    "Got an unexpected keyword argument '%s'"
+                    " to method get_assistants_queues" % key
+                )
+            params[key] = val
+        del params['kwargs']
+
+
+
+        resource_path = '/api/v2/assistants/queues'.replace('{format}', 'json')
+        path_params = {}
+
+        query_params = {}
+        if 'before' in params:
+            query_params['before'] = params['before']
+        if 'after' in params:
+            query_params['after'] = params['after']
+        if 'page_size' in params:
+            query_params['pageSize'] = params['page_size']
+        if 'queue_ids' in params:
+            query_params['queueIds'] = params['queue_ids']
+        if 'expand' in params:
+            query_params['expand'] = params['expand']
+
+        header_params = {}
+
+        form_params = []
+        local_var_files = {}
+
+        body_params = None
+
+        # HTTP header `Accept`
+        header_params['Accept'] = self.api_client.\
+            select_header_accept(['application/json'])
+        if not header_params['Accept']:
+            del header_params['Accept']
+
+        # HTTP header `Content-Type`
+        header_params['Content-Type'] = self.api_client.\
+            select_header_content_type(['application/json'])
+
+        # Authentication setting
+        auth_settings = ['PureCloud OAuth']
+
+        response = self.api_client.call_api(resource_path, 'GET',
+                                            path_params,
+                                            query_params,
+                                            header_params,
+                                            body=body_params,
+                                            post_params=form_params,
+                                            files=local_var_files,
+                                            response_type='AssistantQueueListing',
+                                            auth_settings=auth_settings,
+                                            callback=params.get('callback'))
+        return response
+
+    def patch_assistant(self, assistant_id: str, body: 'Assistant', **kwargs) -> 'Assistant':
+        """
+        Update an assistant.
+        
+
+        This method makes a synchronous HTTP request by default. To make an
+        asynchronous HTTP request, please define a `callback` function
+        to be invoked when receiving the response.
+        >>> def callback_function(response):
+        >>>     pprint(response)
+        >>>
+        >>> thread = api.patch_assistant(assistant_id, body, callback=callback_function)
+
+        :param callback function: The callback function
+            for asynchronous request. (optional)
+        :param str assistant_id: Assistant ID (required)
+        :param Assistant body:  (required)
+        :return: Assistant
+                 If the method is called asynchronously,
+                 returns the request thread.
+        """
+
+        all_params = ['assistant_id', 'body']
+        all_params.append('callback')
+
+        params = locals()
+        for key, val in iteritems(params['kwargs']):
+            if key not in all_params:
+                raise TypeError(
+                    "Got an unexpected keyword argument '%s'"
+                    " to method patch_assistant" % key
+                )
+            params[key] = val
+        del params['kwargs']
+
+        # verify the required parameter 'assistant_id' is set
+        if ('assistant_id' not in params) or (params['assistant_id'] is None):
+            raise ValueError("Missing the required parameter `assistant_id` when calling `patch_assistant`")
+        # verify the required parameter 'body' is set
+        if ('body' not in params) or (params['body'] is None):
+            raise ValueError("Missing the required parameter `body` when calling `patch_assistant`")
+
+
+        resource_path = '/api/v2/assistants/{assistantId}'.replace('{format}', 'json')
+        path_params = {}
+        if 'assistant_id' in params:
+            path_params['assistantId'] = params['assistant_id']
+
+        query_params = {}
+
+        header_params = {}
+
+        form_params = []
+        local_var_files = {}
+
+        body_params = None
+        if 'body' in params:
+            body_params = params['body']
+
+        # HTTP header `Accept`
+        header_params['Accept'] = self.api_client.\
+            select_header_accept(['application/json'])
+        if not header_params['Accept']:
+            del header_params['Accept']
+
+        # HTTP header `Content-Type`
+        header_params['Content-Type'] = self.api_client.\
+            select_header_content_type(['application/json'])
+
+        # Authentication setting
+        auth_settings = ['PureCloud OAuth']
+
+        response = self.api_client.call_api(resource_path, 'PATCH',
+                                            path_params,
+                                            query_params,
+                                            header_params,
+                                            body=body_params,
+                                            post_params=form_params,
+                                            files=local_var_files,
+                                            response_type='Assistant',
+                                            auth_settings=auth_settings,
+                                            callback=params.get('callback'))
+        return response
+
+    def patch_assistant_queues(self, assistant_id: str, body: List['AssistantQueue'], **kwargs) -> 'AssistantQueueListing':
+        """
+        Update Queues for an Assistant.
+        
+
+        This method makes a synchronous HTTP request by default. To make an
+        asynchronous HTTP request, please define a `callback` function
+        to be invoked when receiving the response.
+        >>> def callback_function(response):
+        >>>     pprint(response)
+        >>>
+        >>> thread = api.patch_assistant_queues(assistant_id, body, callback=callback_function)
+
+        :param callback function: The callback function
+            for asynchronous request. (optional)
+        :param str assistant_id: Assistant ID (required)
+        :param list[AssistantQueue] body:  (required)
+        :return: AssistantQueueListing
+                 If the method is called asynchronously,
+                 returns the request thread.
+        """
+
+        all_params = ['assistant_id', 'body']
+        all_params.append('callback')
+
+        params = locals()
+        for key, val in iteritems(params['kwargs']):
+            if key not in all_params:
+                raise TypeError(
+                    "Got an unexpected keyword argument '%s'"
+                    " to method patch_assistant_queues" % key
+                )
+            params[key] = val
+        del params['kwargs']
+
+        # verify the required parameter 'assistant_id' is set
+        if ('assistant_id' not in params) or (params['assistant_id'] is None):
+            raise ValueError("Missing the required parameter `assistant_id` when calling `patch_assistant_queues`")
+        # verify the required parameter 'body' is set
+        if ('body' not in params) or (params['body'] is None):
+            raise ValueError("Missing the required parameter `body` when calling `patch_assistant_queues`")
+
+
+        resource_path = '/api/v2/assistants/{assistantId}/queues'.replace('{format}', 'json')
+        path_params = {}
+        if 'assistant_id' in params:
+            path_params['assistantId'] = params['assistant_id']
+
+        query_params = {}
+
+        header_params = {}
+
+        form_params = []
+        local_var_files = {}
+
+        body_params = None
+        if 'body' in params:
+            body_params = params['body']
+
+        # HTTP header `Accept`
+        header_params['Accept'] = self.api_client.\
+            select_header_accept(['application/json'])
+        if not header_params['Accept']:
+            del header_params['Accept']
+
+        # HTTP header `Content-Type`
+        header_params['Content-Type'] = self.api_client.\
+            select_header_content_type(['application/json'])
+
+        # Authentication setting
+        auth_settings = ['PureCloud OAuth']
+
+        response = self.api_client.call_api(resource_path, 'PATCH',
+                                            path_params,
+                                            query_params,
+                                            header_params,
+                                            body=body_params,
+                                            post_params=form_params,
+                                            files=local_var_files,
+                                            response_type='AssistantQueueListing',
+                                            auth_settings=auth_settings,
+                                            callback=params.get('callback'))
+        return response
+
+    def post_assistants(self, body: 'Assistant', **kwargs) -> 'Assistant':
+        """
+        Create an Assistant.
+        
+
+        This method makes a synchronous HTTP request by default. To make an
+        asynchronous HTTP request, please define a `callback` function
+        to be invoked when receiving the response.
+        >>> def callback_function(response):
+        >>>     pprint(response)
+        >>>
+        >>> thread = api.post_assistants(body, callback=callback_function)
+
+        :param callback function: The callback function
+            for asynchronous request. (optional)
+        :param Assistant body:  (required)
+        :return: Assistant
+                 If the method is called asynchronously,
+                 returns the request thread.
+        """
+
+        all_params = ['body']
+        all_params.append('callback')
+
+        params = locals()
+        for key, val in iteritems(params['kwargs']):
+            if key not in all_params:
+                raise TypeError(
+                    "Got an unexpected keyword argument '%s'"
+                    " to method post_assistants" % key
+                )
+            params[key] = val
+        del params['kwargs']
+
+        # verify the required parameter 'body' is set
+        if ('body' not in params) or (params['body'] is None):
+            raise ValueError("Missing the required parameter `body` when calling `post_assistants`")
+
+
+        resource_path = '/api/v2/assistants'.replace('{format}', 'json')
+        path_params = {}
+
+        query_params = {}
+
+        header_params = {}
+
+        form_params = []
+        local_var_files = {}
+
+        body_params = None
+        if 'body' in params:
+            body_params = params['body']
+
+        # HTTP header `Accept`
+        header_params['Accept'] = self.api_client.\
+            select_header_accept(['application/json'])
+        if not header_params['Accept']:
+            del header_params['Accept']
+
+        # HTTP header `Content-Type`
+        header_params['Content-Type'] = self.api_client.\
+            select_header_content_type(['application/json'])
+
+        # Authentication setting
+        auth_settings = ['PureCloud OAuth']
+
+        response = self.api_client.call_api(resource_path, 'POST',
+                                            path_params,
+                                            query_params,
+                                            header_params,
+                                            body=body_params,
+                                            post_params=form_params,
+                                            files=local_var_files,
+                                            response_type='Assistant',
+                                            auth_settings=auth_settings,
+                                            callback=params.get('callback'))
+        return response
+
+    def put_assistant_queue(self, assistant_id: str, queue_id: str, body: 'AssistantQueue', **kwargs) -> 'AssistantQueue':
+        """
+        Create a queue assistant association.
+        
+
+        This method makes a synchronous HTTP request by default. To make an
+        asynchronous HTTP request, please define a `callback` function
+        to be invoked when receiving the response.
+        >>> def callback_function(response):
+        >>>     pprint(response)
+        >>>
+        >>> thread = api.put_assistant_queue(assistant_id, queue_id, body, callback=callback_function)
+
+        :param callback function: The callback function
+            for asynchronous request. (optional)
+        :param str assistant_id: Assistant ID (required)
+        :param str queue_id: Queue ID (required)
+        :param AssistantQueue body:  (required)
+        :return: AssistantQueue
+                 If the method is called asynchronously,
+                 returns the request thread.
+        """
+
+        all_params = ['assistant_id', 'queue_id', 'body']
+        all_params.append('callback')
+
+        params = locals()
+        for key, val in iteritems(params['kwargs']):
+            if key not in all_params:
+                raise TypeError(
+                    "Got an unexpected keyword argument '%s'"
+                    " to method put_assistant_queue" % key
+                )
+            params[key] = val
+        del params['kwargs']
+
+        # verify the required parameter 'assistant_id' is set
+        if ('assistant_id' not in params) or (params['assistant_id'] is None):
+            raise ValueError("Missing the required parameter `assistant_id` when calling `put_assistant_queue`")
+        # verify the required parameter 'queue_id' is set
+        if ('queue_id' not in params) or (params['queue_id'] is None):
+            raise ValueError("Missing the required parameter `queue_id` when calling `put_assistant_queue`")
+        # verify the required parameter 'body' is set
+        if ('body' not in params) or (params['body'] is None):
+            raise ValueError("Missing the required parameter `body` when calling `put_assistant_queue`")
+
+
+        resource_path = '/api/v2/assistants/{assistantId}/queues/{queueId}'.replace('{format}', 'json')
+        path_params = {}
+        if 'assistant_id' in params:
+            path_params['assistantId'] = params['assistant_id']
+        if 'queue_id' in params:
+            path_params['queueId'] = params['queue_id']
+
+        query_params = {}
+
+        header_params = {}
+
+        form_params = []
+        local_var_files = {}
+
+        body_params = None
+        if 'body' in params:
+            body_params = params['body']
+
+        # HTTP header `Accept`
+        header_params['Accept'] = self.api_client.\
+            select_header_accept(['application/json'])
+        if not header_params['Accept']:
+            del header_params['Accept']
+
+        # HTTP header `Content-Type`
+        header_params['Content-Type'] = self.api_client.\
+            select_header_content_type(['application/json'])
+
+        # Authentication setting
+        auth_settings = ['PureCloud OAuth']
+
+        response = self.api_client.call_api(resource_path, 'PUT',
+                                            path_params,
+                                            query_params,
+                                            header_params,
+                                            body=body_params,
+                                            post_params=form_params,
+                                            files=local_var_files,
+                                            response_type='AssistantQueue',
+                                            auth_settings=auth_settings,
+                                            callback=params.get('callback'))
+        return response
diff --git a/build/PureCloudPlatformClientV2/apis/agent_copilot_api.py b/build/PureCloudPlatformClientV2/apis/agent_copilot_api.py
new file mode 100644
index 000000000..bdab07cec
--- /dev/null
+++ b/build/PureCloudPlatformClientV2/apis/agent_copilot_api.py
@@ -0,0 +1,220 @@
+# coding: utf-8
+
+"""
+AgentCopilotApi.py
+Copyright 2016 SmartBear Software
+
+   Licensed under the Apache License, Version 2.0 (the "License");
+   you may not use this file except in compliance with the License.
+   You may obtain a copy of the License at
+
+       http://www.apache.org/licenses/LICENSE-2.0
+
+   Unless required by applicable law or agreed to in writing, software
+   distributed under the License is distributed on an "AS IS" BASIS,
+   WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+   See the License for the specific language governing permissions and
+   limitations under the License.
+"""
+
+from __future__ import absolute_import
+
+import sys
+import os
+import re
+
+from datetime import datetime
+from datetime import date
+
+# python 2 and python 3 compatibility library
+from six import iteritems
+
+from ..configuration import Configuration
+from ..api_client import ApiClient
+from ..utils import deprecated
+
+from typing import List
+from typing import Dict
+from typing import Any
+
+from ..models import Empty
+from ..models import Copilot
+from ..models import ErrorBody
+
+class AgentCopilotApi(object):
+    """
+    NOTE: This class is auto generated by the swagger code generator program.
+    Do not edit the class manually.
+    Ref: https://github.com/swagger-api/swagger-codegen
+    """
+
+    def __init__(self, api_client=None):
+        config = Configuration()
+        if api_client:
+            self.api_client = api_client
+        else:
+            if not config.api_client:
+                config.api_client = ApiClient()
+            self.api_client = config.api_client
+
+    def get_assistant_copilot(self, assistant_id: str, **kwargs) -> 'Copilot':
+        """
+        Get copilot configuration of an assistant.
+        
+
+        This method makes a synchronous HTTP request by default. To make an
+        asynchronous HTTP request, please define a `callback` function
+        to be invoked when receiving the response.
+        >>> def callback_function(response):
+        >>>     pprint(response)
+        >>>
+        >>> thread = api.get_assistant_copilot(assistant_id, callback=callback_function)
+
+        :param callback function: The callback function
+            for asynchronous request. (optional)
+        :param str assistant_id: Assistant ID (required)
+        :return: Copilot
+                 If the method is called asynchronously,
+                 returns the request thread.
+        """
+
+        all_params = ['assistant_id']
+        all_params.append('callback')
+
+        params = locals()
+        for key, val in iteritems(params['kwargs']):
+            if key not in all_params:
+                raise TypeError(
+                    "Got an unexpected keyword argument '%s'"
+                    " to method get_assistant_copilot" % key
+                )
+            params[key] = val
+        del params['kwargs']
+
+        # verify the required parameter 'assistant_id' is set
+        if ('assistant_id' not in params) or (params['assistant_id'] is None):
+            raise ValueError("Missing the required parameter `assistant_id` when calling `get_assistant_copilot`")
+
+
+        resource_path = '/api/v2/assistants/{assistantId}/copilot'.replace('{format}', 'json')
+        path_params = {}
+        if 'assistant_id' in params:
+            path_params['assistantId'] = params['assistant_id']
+
+        query_params = {}
+
+        header_params = {}
+
+        form_params = []
+        local_var_files = {}
+
+        body_params = None
+
+        # HTTP header `Accept`
+        header_params['Accept'] = self.api_client.\
+            select_header_accept(['application/json'])
+        if not header_params['Accept']:
+            del header_params['Accept']
+
+        # HTTP header `Content-Type`
+        header_params['Content-Type'] = self.api_client.\
+            select_header_content_type(['application/json'])
+
+        # Authentication setting
+        auth_settings = ['PureCloud OAuth']
+
+        response = self.api_client.call_api(resource_path, 'GET',
+                                            path_params,
+                                            query_params,
+                                            header_params,
+                                            body=body_params,
+                                            post_params=form_params,
+                                            files=local_var_files,
+                                            response_type='Copilot',
+                                            auth_settings=auth_settings,
+                                            callback=params.get('callback'))
+        return response
+
+    def put_assistant_copilot(self, assistant_id: str, body: 'Copilot', **kwargs) -> 'Copilot':
+        """
+        Update agent copilot configuration
+        
+
+        This method makes a synchronous HTTP request by default. To make an
+        asynchronous HTTP request, please define a `callback` function
+        to be invoked when receiving the response.
+        >>> def callback_function(response):
+        >>>     pprint(response)
+        >>>
+        >>> thread = api.put_assistant_copilot(assistant_id, body, callback=callback_function)
+
+        :param callback function: The callback function
+            for asynchronous request. (optional)
+        :param str assistant_id: Assistant ID (required)
+        :param Copilot body:  (required)
+        :return: Copilot
+                 If the method is called asynchronously,
+                 returns the request thread.
+        """
+
+        all_params = ['assistant_id', 'body']
+        all_params.append('callback')
+
+        params = locals()
+        for key, val in iteritems(params['kwargs']):
+            if key not in all_params:
+                raise TypeError(
+                    "Got an unexpected keyword argument '%s'"
+                    " to method put_assistant_copilot" % key
+                )
+            params[key] = val
+        del params['kwargs']
+
+        # verify the required parameter 'assistant_id' is set
+        if ('assistant_id' not in params) or (params['assistant_id'] is None):
+            raise ValueError("Missing the required parameter `assistant_id` when calling `put_assistant_copilot`")
+        # verify the required parameter 'body' is set
+        if ('body' not in params) or (params['body'] is None):
+            raise ValueError("Missing the required parameter `body` when calling `put_assistant_copilot`")
+
+
+        resource_path = '/api/v2/assistants/{assistantId}/copilot'.replace('{format}', 'json')
+        path_params = {}
+        if 'assistant_id' in params:
+            path_params['assistantId'] = params['assistant_id']
+
+        query_params = {}
+
+        header_params = {}
+
+        form_params = []
+        local_var_files = {}
+
+        body_params = None
+        if 'body' in params:
+            body_params = params['body']
+
+        # HTTP header `Accept`
+        header_params['Accept'] = self.api_client.\
+            select_header_accept(['application/json'])
+        if not header_params['Accept']:
+            del header_params['Accept']
+
+        # HTTP header `Content-Type`
+        header_params['Content-Type'] = self.api_client.\
+            select_header_content_type(['application/json'])
+
+        # Authentication setting
+        auth_settings = ['PureCloud OAuth']
+
+        response = self.api_client.call_api(resource_path, 'PUT',
+                                            path_params,
+                                            query_params,
+                                            header_params,
+                                            body=body_params,
+                                            post_params=form_params,
+                                            files=local_var_files,
+                                            response_type='Copilot',
+                                            auth_settings=auth_settings,
+                                            callback=params.get('callback'))
+        return response
diff --git a/build/PureCloudPlatformClientV2/apis/analytics_api.py b/build/PureCloudPlatformClientV2/apis/analytics_api.py
index fed8eb50f..5e039657f 100644
--- a/build/PureCloudPlatformClientV2/apis/analytics_api.py
+++ b/build/PureCloudPlatformClientV2/apis/analytics_api.py
@@ -2917,6 +2917,7 @@ def get_analytics_reporting_settings_dashboards_query(self, dashboard_type: str,
             for asynchronous request. (optional)
         :param str dashboard_type: List dashboard of given type (required)
         :param str dashboard_access_filter: Filter dashboard based on the owner of dashboard (required)
+        :param str name: name of the dashboard
         :param str sort_by: 
         :param int page_number: 
         :param int page_size: 
@@ -2925,7 +2926,7 @@ def get_analytics_reporting_settings_dashboards_query(self, dashboard_type: str,
                  returns the request thread.
         """
 
-        all_params = ['dashboard_type', 'dashboard_access_filter', 'sort_by', 'page_number', 'page_size']
+        all_params = ['dashboard_type', 'dashboard_access_filter', 'name', 'sort_by', 'page_number', 'page_size']
         all_params.append('callback')
 
         params = locals()
@@ -2950,6 +2951,8 @@ def get_analytics_reporting_settings_dashboards_query(self, dashboard_type: str,
         path_params = {}
 
         query_params = {}
+        if 'name' in params:
+            query_params['name'] = params['name']
         if 'dashboard_type' in params:
             query_params['dashboardType'] = params['dashboard_type']
         if 'dashboard_access_filter' in params:
@@ -4446,7 +4449,6 @@ def post_analytics_agentcopilots_aggregates_query(self, body: 'AgentCopilotAggre
         """
         Query for agent copilot aggregates
         
-	    post_analytics_agentcopilots_aggregates_query is a preview method and is subject to both breaking and non-breaking changes at any time without notice
 
         This method makes a synchronous HTTP request by default. To make an
         asynchronous HTTP request, please define a `callback` function
diff --git a/build/PureCloudPlatformClientV2/apis/external_contacts_api.py b/build/PureCloudPlatformClientV2/apis/external_contacts_api.py
index 91de8ca98..785df4a69 100644
--- a/build/PureCloudPlatformClientV2/apis/external_contacts_api.py
+++ b/build/PureCloudPlatformClientV2/apis/external_contacts_api.py
@@ -56,6 +56,7 @@
 from ..models import ContactListing
 from ..models import ConversationAssociation
 from ..models import CursorContactListing
+from ..models import CursorExternalSourceListing
 from ..models import CursorNoteListing
 from ..models import CursorOrganizationListing
 from ..models import CursorRelationshipListing
@@ -67,6 +68,7 @@
 from ..models import ExternalOrganization
 from ..models import ExternalOrganizationListing
 from ..models import ExternalOrganizationTrustorLink
+from ..models import ExternalSource
 from ..models import IdentifierClaimRequest
 from ..models import MergeRequest
 from ..models import Note
@@ -332,6 +334,85 @@ def delete_externalcontacts_contacts_schema(self, schema_id: str, **kwargs) -> N
                                             callback=params.get('callback'))
         return response
 
+    def delete_externalcontacts_externalsource(self, external_source_id: str, **kwargs) -> object:
+        """
+        Delete an External Source. WARNING: Any records that reference this External Source will not be automatically cleaned up. Those records will still be editable, but their External IDs may not be fully viewable.
+        
+	    delete_externalcontacts_externalsource is a preview method and is subject to both breaking and non-breaking changes at any time without notice
+
+        This method makes a synchronous HTTP request by default. To make an
+        asynchronous HTTP request, please define a `callback` function
+        to be invoked when receiving the response.
+        >>> def callback_function(response):
+        >>>     pprint(response)
+        >>>
+        >>> thread = api.delete_externalcontacts_externalsource(external_source_id, callback=callback_function)
+
+        :param callback function: The callback function
+            for asynchronous request. (optional)
+        :param str external_source_id: External Source ID (required)
+        :return: object
+                 If the method is called asynchronously,
+                 returns the request thread.
+        """
+
+        all_params = ['external_source_id']
+        all_params.append('callback')
+
+        params = locals()
+        for key, val in iteritems(params['kwargs']):
+            if key not in all_params:
+                raise TypeError(
+                    "Got an unexpected keyword argument '%s'"
+                    " to method delete_externalcontacts_externalsource" % key
+                )
+            params[key] = val
+        del params['kwargs']
+
+        # verify the required parameter 'external_source_id' is set
+        if ('external_source_id' not in params) or (params['external_source_id'] is None):
+            raise ValueError("Missing the required parameter `external_source_id` when calling `delete_externalcontacts_externalsource`")
+
+
+        resource_path = '/api/v2/externalcontacts/externalsources/{externalSourceId}'.replace('{format}', 'json')
+        path_params = {}
+        if 'external_source_id' in params:
+            path_params['externalSourceId'] = params['external_source_id']
+
+        query_params = {}
+
+        header_params = {}
+
+        form_params = []
+        local_var_files = {}
+
+        body_params = None
+
+        # HTTP header `Accept`
+        header_params['Accept'] = self.api_client.\
+            select_header_accept(['application/json'])
+        if not header_params['Accept']:
+            del header_params['Accept']
+
+        # HTTP header `Content-Type`
+        header_params['Content-Type'] = self.api_client.\
+            select_header_content_type(['application/json'])
+
+        # Authentication setting
+        auth_settings = ['PureCloud OAuth']
+
+        response = self.api_client.call_api(resource_path, 'DELETE',
+                                            path_params,
+                                            query_params,
+                                            header_params,
+                                            body=body_params,
+                                            post_params=form_params,
+                                            files=local_var_files,
+                                            response_type='object',
+                                            auth_settings=auth_settings,
+                                            callback=params.get('callback'))
+        return response
+
     def delete_externalcontacts_organization(self, external_organization_id: str, **kwargs) -> object:
         """
         Delete an external organization
@@ -666,7 +747,7 @@ def get_externalcontacts_contact(self, contact_id: str, **kwargs) -> 'ExternalCo
         :param callback function: The callback function
             for asynchronous request. (optional)
         :param str contact_id: ExternalContact ID (required)
-        :param list[str] expand: which fields, if any, to expand (externalOrganization,externalDataSources,identifiers)
+        :param list[str] expand: which fields, if any, to expand
         :return: ExternalContact
                  If the method is called asynchronously,
                  returns the request thread.
@@ -1553,6 +1634,170 @@ def get_externalcontacts_contacts_schemas(self, **kwargs) -> 'DataSchemaListing'
                                             callback=params.get('callback'))
         return response
 
+    def get_externalcontacts_externalsource(self, external_source_id: str, **kwargs) -> 'ExternalSource':
+        """
+        Fetch an External Source
+        
+	    get_externalcontacts_externalsource is a preview method and is subject to both breaking and non-breaking changes at any time without notice
+
+        This method makes a synchronous HTTP request by default. To make an
+        asynchronous HTTP request, please define a `callback` function
+        to be invoked when receiving the response.
+        >>> def callback_function(response):
+        >>>     pprint(response)
+        >>>
+        >>> thread = api.get_externalcontacts_externalsource(external_source_id, callback=callback_function)
+
+        :param callback function: The callback function
+            for asynchronous request. (optional)
+        :param str external_source_id: External Source ID (required)
+        :return: ExternalSource
+                 If the method is called asynchronously,
+                 returns the request thread.
+        """
+
+        all_params = ['external_source_id']
+        all_params.append('callback')
+
+        params = locals()
+        for key, val in iteritems(params['kwargs']):
+            if key not in all_params:
+                raise TypeError(
+                    "Got an unexpected keyword argument '%s'"
+                    " to method get_externalcontacts_externalsource" % key
+                )
+            params[key] = val
+        del params['kwargs']
+
+        # verify the required parameter 'external_source_id' is set
+        if ('external_source_id' not in params) or (params['external_source_id'] is None):
+            raise ValueError("Missing the required parameter `external_source_id` when calling `get_externalcontacts_externalsource`")
+
+
+        resource_path = '/api/v2/externalcontacts/externalsources/{externalSourceId}'.replace('{format}', 'json')
+        path_params = {}
+        if 'external_source_id' in params:
+            path_params['externalSourceId'] = params['external_source_id']
+
+        query_params = {}
+
+        header_params = {}
+
+        form_params = []
+        local_var_files = {}
+
+        body_params = None
+
+        # HTTP header `Accept`
+        header_params['Accept'] = self.api_client.\
+            select_header_accept(['application/json'])
+        if not header_params['Accept']:
+            del header_params['Accept']
+
+        # HTTP header `Content-Type`
+        header_params['Content-Type'] = self.api_client.\
+            select_header_content_type(['application/json'])
+
+        # Authentication setting
+        auth_settings = ['PureCloud OAuth']
+
+        response = self.api_client.call_api(resource_path, 'GET',
+                                            path_params,
+                                            query_params,
+                                            header_params,
+                                            body=body_params,
+                                            post_params=form_params,
+                                            files=local_var_files,
+                                            response_type='ExternalSource',
+                                            auth_settings=auth_settings,
+                                            callback=params.get('callback'))
+        return response
+
+    def get_externalcontacts_externalsources(self, **kwargs) -> 'CursorExternalSourceListing':
+        """
+        Fetch a list of External Sources
+        
+	    get_externalcontacts_externalsources is a preview method and is subject to both breaking and non-breaking changes at any time without notice
+
+        This method makes a synchronous HTTP request by default. To make an
+        asynchronous HTTP request, please define a `callback` function
+        to be invoked when receiving the response.
+        >>> def callback_function(response):
+        >>>     pprint(response)
+        >>>
+        >>> thread = api.get_externalcontacts_externalsources(callback=callback_function)
+
+        :param callback function: The callback function
+            for asynchronous request. (optional)
+        :param str cursor: Indicates where to resume query results (not required for first page), each page returns a new cursor with a 24h TTL
+        :param int limit: The number of ExternalSources per page; must be between 10 and 200, default is 100
+        :param str name: Filter by external source name. Filtering is prefix filtering and not an exact match
+        :param bool active: Filter by active status of external source
+        :return: CursorExternalSourceListing
+                 If the method is called asynchronously,
+                 returns the request thread.
+        """
+
+        all_params = ['cursor', 'limit', 'name', 'active']
+        all_params.append('callback')
+
+        params = locals()
+        for key, val in iteritems(params['kwargs']):
+            if key not in all_params:
+                raise TypeError(
+                    "Got an unexpected keyword argument '%s'"
+                    " to method get_externalcontacts_externalsources" % key
+                )
+            params[key] = val
+        del params['kwargs']
+
+
+
+        resource_path = '/api/v2/externalcontacts/externalsources'.replace('{format}', 'json')
+        path_params = {}
+
+        query_params = {}
+        if 'cursor' in params:
+            query_params['cursor'] = params['cursor']
+        if 'limit' in params:
+            query_params['limit'] = params['limit']
+        if 'name' in params:
+            query_params['name'] = params['name']
+        if 'active' in params:
+            query_params['active'] = params['active']
+
+        header_params = {}
+
+        form_params = []
+        local_var_files = {}
+
+        body_params = None
+
+        # HTTP header `Accept`
+        header_params['Accept'] = self.api_client.\
+            select_header_accept(['application/json'])
+        if not header_params['Accept']:
+            del header_params['Accept']
+
+        # HTTP header `Content-Type`
+        header_params['Content-Type'] = self.api_client.\
+            select_header_content_type(['application/json'])
+
+        # Authentication setting
+        auth_settings = ['PureCloud OAuth']
+
+        response = self.api_client.call_api(resource_path, 'GET',
+                                            path_params,
+                                            query_params,
+                                            header_params,
+                                            body=body_params,
+                                            post_params=form_params,
+                                            files=local_var_files,
+                                            response_type='CursorExternalSourceListing',
+                                            auth_settings=auth_settings,
+                                            callback=params.get('callback'))
+        return response
+
     def get_externalcontacts_organization(self, external_organization_id: str, **kwargs) -> 'ExternalOrganization':
         """
         Fetch an external organization
@@ -4604,6 +4849,85 @@ def post_externalcontacts_contacts_schemas(self, body: 'DataSchema', **kwargs) -
                                             callback=params.get('callback'))
         return response
 
+    def post_externalcontacts_externalsources(self, body: 'ExternalSource', **kwargs) -> 'ExternalSource':
+        """
+        Create an External Source
+        
+	    post_externalcontacts_externalsources is a preview method and is subject to both breaking and non-breaking changes at any time without notice
+
+        This method makes a synchronous HTTP request by default. To make an
+        asynchronous HTTP request, please define a `callback` function
+        to be invoked when receiving the response.
+        >>> def callback_function(response):
+        >>>     pprint(response)
+        >>>
+        >>> thread = api.post_externalcontacts_externalsources(body, callback=callback_function)
+
+        :param callback function: The callback function
+            for asynchronous request. (optional)
+        :param ExternalSource body: External Source (required)
+        :return: ExternalSource
+                 If the method is called asynchronously,
+                 returns the request thread.
+        """
+
+        all_params = ['body']
+        all_params.append('callback')
+
+        params = locals()
+        for key, val in iteritems(params['kwargs']):
+            if key not in all_params:
+                raise TypeError(
+                    "Got an unexpected keyword argument '%s'"
+                    " to method post_externalcontacts_externalsources" % key
+                )
+            params[key] = val
+        del params['kwargs']
+
+        # verify the required parameter 'body' is set
+        if ('body' not in params) or (params['body'] is None):
+            raise ValueError("Missing the required parameter `body` when calling `post_externalcontacts_externalsources`")
+
+
+        resource_path = '/api/v2/externalcontacts/externalsources'.replace('{format}', 'json')
+        path_params = {}
+
+        query_params = {}
+
+        header_params = {}
+
+        form_params = []
+        local_var_files = {}
+
+        body_params = None
+        if 'body' in params:
+            body_params = params['body']
+
+        # HTTP header `Accept`
+        header_params['Accept'] = self.api_client.\
+            select_header_accept(['application/json'])
+        if not header_params['Accept']:
+            del header_params['Accept']
+
+        # HTTP header `Content-Type`
+        header_params['Content-Type'] = self.api_client.\
+            select_header_content_type(['application/json'])
+
+        # Authentication setting
+        auth_settings = ['PureCloud OAuth']
+
+        response = self.api_client.call_api(resource_path, 'POST',
+                                            path_params,
+                                            query_params,
+                                            header_params,
+                                            body=body_params,
+                                            post_params=form_params,
+                                            files=local_var_files,
+                                            response_type='ExternalSource',
+                                            auth_settings=auth_settings,
+                                            callback=params.get('callback'))
+        return response
+
     def post_externalcontacts_identifierlookup(self, identifier: 'ContactIdentifier', **kwargs) -> 'ExternalContact':
         """
         Fetch a contact using an identifier type and value.
@@ -5423,6 +5747,91 @@ def put_externalcontacts_conversation(self, conversation_id: str, body: 'Convers
                                             callback=params.get('callback'))
         return response
 
+    def put_externalcontacts_externalsource(self, external_source_id: str, body: 'ExternalSource', **kwargs) -> 'ExternalSource':
+        """
+        Update an External Source
+        
+	    put_externalcontacts_externalsource is a preview method and is subject to both breaking and non-breaking changes at any time without notice
+
+        This method makes a synchronous HTTP request by default. To make an
+        asynchronous HTTP request, please define a `callback` function
+        to be invoked when receiving the response.
+        >>> def callback_function(response):
+        >>>     pprint(response)
+        >>>
+        >>> thread = api.put_externalcontacts_externalsource(external_source_id, body, callback=callback_function)
+
+        :param callback function: The callback function
+            for asynchronous request. (optional)
+        :param str external_source_id: External Source ID (required)
+        :param ExternalSource body: External Source (required)
+        :return: ExternalSource
+                 If the method is called asynchronously,
+                 returns the request thread.
+        """
+
+        all_params = ['external_source_id', 'body']
+        all_params.append('callback')
+
+        params = locals()
+        for key, val in iteritems(params['kwargs']):
+            if key not in all_params:
+                raise TypeError(
+                    "Got an unexpected keyword argument '%s'"
+                    " to method put_externalcontacts_externalsource" % key
+                )
+            params[key] = val
+        del params['kwargs']
+
+        # verify the required parameter 'external_source_id' is set
+        if ('external_source_id' not in params) or (params['external_source_id'] is None):
+            raise ValueError("Missing the required parameter `external_source_id` when calling `put_externalcontacts_externalsource`")
+        # verify the required parameter 'body' is set
+        if ('body' not in params) or (params['body'] is None):
+            raise ValueError("Missing the required parameter `body` when calling `put_externalcontacts_externalsource`")
+
+
+        resource_path = '/api/v2/externalcontacts/externalsources/{externalSourceId}'.replace('{format}', 'json')
+        path_params = {}
+        if 'external_source_id' in params:
+            path_params['externalSourceId'] = params['external_source_id']
+
+        query_params = {}
+
+        header_params = {}
+
+        form_params = []
+        local_var_files = {}
+
+        body_params = None
+        if 'body' in params:
+            body_params = params['body']
+
+        # HTTP header `Accept`
+        header_params['Accept'] = self.api_client.\
+            select_header_accept(['application/json'])
+        if not header_params['Accept']:
+            del header_params['Accept']
+
+        # HTTP header `Content-Type`
+        header_params['Content-Type'] = self.api_client.\
+            select_header_content_type(['application/json'])
+
+        # Authentication setting
+        auth_settings = ['PureCloud OAuth']
+
+        response = self.api_client.call_api(resource_path, 'PUT',
+                                            path_params,
+                                            query_params,
+                                            header_params,
+                                            body=body_params,
+                                            post_params=form_params,
+                                            files=local_var_files,
+                                            response_type='ExternalSource',
+                                            auth_settings=auth_settings,
+                                            callback=params.get('callback'))
+        return response
+
     def put_externalcontacts_organization(self, external_organization_id: str, body: 'ExternalOrganization', **kwargs) -> 'ExternalOrganization':
         """
         Update an external organization
diff --git a/build/PureCloudPlatformClientV2/apis/journey_api.py b/build/PureCloudPlatformClientV2/apis/journey_api.py
index d2fa9ca8a..7c370831e 100644
--- a/build/PureCloudPlatformClientV2/apis/journey_api.py
+++ b/build/PureCloudPlatformClientV2/apis/journey_api.py
@@ -507,7 +507,6 @@ def delete_journey_view(self, view_id: str, **kwargs) -> None:
         """
         Delete a Journey View by ID
         deletes all versions
-	    delete_journey_view is a preview method and is subject to both breaking and non-breaking changes at any time without notice
 
         This method makes a synchronous HTTP request by default. To make an
         asynchronous HTTP request, please define a `callback` function
@@ -2480,7 +2479,6 @@ def get_journey_view(self, view_id: str, **kwargs) -> 'JourneyView':
         """
         Get a Journey View by ID
         returns the latest version
-	    get_journey_view is a preview method and is subject to both breaking and non-breaking changes at any time without notice
 
         This method makes a synchronous HTTP request by default. To make an
         asynchronous HTTP request, please define a `callback` function
@@ -2559,7 +2557,6 @@ def get_journey_view_version(self, view_id: str, version_id: str, **kwargs) -> '
         """
         Get a Journey View by ID and version
         
-	    get_journey_view_version is a preview method and is subject to both breaking and non-breaking changes at any time without notice
 
         This method makes a synchronous HTTP request by default. To make an
         asynchronous HTTP request, please define a `callback` function
@@ -2644,7 +2641,6 @@ def get_journey_view_version_job(self, view_id: str, journey_version_id: str, jo
         """
         Get the job for a journey view version.
         used for long descriptions
-	    get_journey_view_version_job is a preview method and is subject to both breaking and non-breaking changes at any time without notice
 
         This method makes a synchronous HTTP request by default. To make an
         asynchronous HTTP request, please define a `callback` function
@@ -2735,7 +2731,6 @@ def get_journey_view_version_job_results(self, view_id: str, journey_view_versio
         """
         Get the result of a job for a journey view version.
         used for long descriptions
-	    get_journey_view_version_job_results is a preview method and is subject to both breaking and non-breaking changes at any time without notice
 
         This method makes a synchronous HTTP request by default. To make an
         asynchronous HTTP request, please define a `callback` function
@@ -2826,7 +2821,6 @@ def get_journey_view_version_jobs_latest(self, view_id: str, journey_version_id:
         """
         Get the latest job of a journey view version.
         used for long descriptions
-	    get_journey_view_version_jobs_latest is a preview method and is subject to both breaking and non-breaking changes at any time without notice
 
         This method makes a synchronous HTTP request by default. To make an
         asynchronous HTTP request, please define a `callback` function
@@ -2911,7 +2905,6 @@ def get_journey_views(self, **kwargs) -> 'JourneyViewListing':
         """
         Get a list of Journey Views
         
-	    get_journey_views is a preview method and is subject to both breaking and non-breaking changes at any time without notice
 
         This method makes a synchronous HTTP request by default. To make an
         asynchronous HTTP request, please define a `callback` function
@@ -2927,12 +2920,13 @@ def get_journey_views(self, **kwargs) -> 'JourneyViewListing':
         :param int page_size: Page size
         :param str name_or_created_by: Journey View Name or Created By
         :param str expand: Parameter to request additional data to return in Journey payload
+        :param str id: Parameter to request a list of Journey Views by id, separated by commas. Limit of 100 items.
         :return: JourneyViewListing
                  If the method is called asynchronously,
                  returns the request thread.
         """
 
-        all_params = ['page_number', 'page_size', 'name_or_created_by', 'expand']
+        all_params = ['page_number', 'page_size', 'name_or_created_by', 'expand', 'id']
         all_params.append('callback')
 
         params = locals()
@@ -2959,6 +2953,8 @@ def get_journey_views(self, **kwargs) -> 'JourneyViewListing':
             query_params['nameOrCreatedBy'] = params['name_or_created_by']
         if 'expand' in params:
             query_params['expand'] = params['expand']
+        if 'id' in params:
+            query_params['id'] = params['id']
 
         header_params = {}
 
@@ -3148,7 +3144,6 @@ def get_journey_views_jobs(self, **kwargs) -> 'JourneyViewJobListing':
         """
         Get the jobs for an organization.
         
-	    get_journey_views_jobs is a preview method and is subject to both breaking and non-breaking changes at any time without notice
 
         This method makes a synchronous HTTP request by default. To make an
         asynchronous HTTP request, please define a `callback` function
@@ -4645,7 +4640,6 @@ def post_journey_view_version_jobs(self, view_id: str, journey_version_id: str,
         """
         Submit a job request for a journey view version.
         used for long descriptions
-	    post_journey_view_version_jobs is a preview method and is subject to both breaking and non-breaking changes at any time without notice
 
         This method makes a synchronous HTTP request by default. To make an
         asynchronous HTTP request, please define a `callback` function
@@ -4730,7 +4724,6 @@ def post_journey_view_versions(self, view_id: str, body: 'JourneyView', **kwargs
         """
         Update a Journey View by ID
         creates a new version
-	    post_journey_view_versions is a preview method and is subject to both breaking and non-breaking changes at any time without notice
 
         This method makes a synchronous HTTP request by default. To make an
         asynchronous HTTP request, please define a `callback` function
@@ -4815,7 +4808,6 @@ def post_journey_views(self, body: 'JourneyView', **kwargs) -> 'JourneyView':
         """
         Create a new Journey View
         
-	    post_journey_views is a preview method and is subject to both breaking and non-breaking changes at any time without notice
 
         This method makes a synchronous HTTP request by default. To make an
         asynchronous HTTP request, please define a `callback` function
diff --git a/build/PureCloudPlatformClientV2/apis/knowledge_api.py b/build/PureCloudPlatformClientV2/apis/knowledge_api.py
index d9d24787f..21f9fbf32 100644
--- a/build/PureCloudPlatformClientV2/apis/knowledge_api.py
+++ b/build/PureCloudPlatformClientV2/apis/knowledge_api.py
@@ -53,6 +53,7 @@
 from ..models import GetUploadSourceUrlJobStatusResponse
 from ..models import GuestCategoryResponseListing
 from ..models import ImportStatusRequest
+from ..models import KnowledgeAnswerDocumentsResponse
 from ..models import KnowledgeBase
 from ..models import KnowledgeBaseCreateRequest
 from ..models import KnowledgeBaseListing
@@ -69,6 +70,7 @@
 from ..models import KnowledgeDocumentFeedback
 from ..models import KnowledgeDocumentFeedbackResponse
 from ..models import KnowledgeDocumentFeedbackResponseListing
+from ..models import KnowledgeDocumentFeedbackUpdateRequest
 from ..models import KnowledgeDocumentGuestSearch
 from ..models import KnowledgeDocumentGuestSearchRequest
 from ..models import KnowledgeDocumentPresentation
@@ -87,9 +89,11 @@
 from ..models import KnowledgeDocumentVersionVariation
 from ..models import KnowledgeDocumentVersionVariationListing
 from ..models import KnowledgeDocumentView
+from ..models import KnowledgeDocumentsAnswerFilter
 from ..models import KnowledgeExportJobRequest
 from ..models import KnowledgeExportJobResponse
 from ..models import KnowledgeExtendedCategory
+from ..models import KnowledgeGuestAnswerDocumentsResponse
 from ..models import KnowledgeGuestDocumentCopy
 from ..models import KnowledgeGuestDocumentFeedback
 from ..models import KnowledgeGuestDocumentPresentation
@@ -4732,6 +4736,99 @@ def patch_knowledge_knowledgebase_document(self, knowledge_base_id: str, documen
                                             callback=params.get('callback'))
         return response
 
+    def patch_knowledge_knowledgebase_document_feedback_feedback_id(self, knowledge_base_id: str, document_id: str, feedback_id: str, **kwargs) -> 'KnowledgeDocumentFeedbackResponse':
+        """
+        Update feedback on a document
+        
+
+        This method makes a synchronous HTTP request by default. To make an
+        asynchronous HTTP request, please define a `callback` function
+        to be invoked when receiving the response.
+        >>> def callback_function(response):
+        >>>     pprint(response)
+        >>>
+        >>> thread = api.patch_knowledge_knowledgebase_document_feedback_feedback_id(knowledge_base_id, document_id, feedback_id, callback=callback_function)
+
+        :param callback function: The callback function
+            for asynchronous request. (optional)
+        :param str knowledge_base_id: Knowledge base ID. (required)
+        :param str document_id: Document ID. (required)
+        :param str feedback_id: Feedback ID. (required)
+        :param KnowledgeDocumentFeedbackUpdateRequest body: 
+        :return: KnowledgeDocumentFeedbackResponse
+                 If the method is called asynchronously,
+                 returns the request thread.
+        """
+
+        all_params = ['knowledge_base_id', 'document_id', 'feedback_id', 'body']
+        all_params.append('callback')
+
+        params = locals()
+        for key, val in iteritems(params['kwargs']):
+            if key not in all_params:
+                raise TypeError(
+                    "Got an unexpected keyword argument '%s'"
+                    " to method patch_knowledge_knowledgebase_document_feedback_feedback_id" % key
+                )
+            params[key] = val
+        del params['kwargs']
+
+        # verify the required parameter 'knowledge_base_id' is set
+        if ('knowledge_base_id' not in params) or (params['knowledge_base_id'] is None):
+            raise ValueError("Missing the required parameter `knowledge_base_id` when calling `patch_knowledge_knowledgebase_document_feedback_feedback_id`")
+        # verify the required parameter 'document_id' is set
+        if ('document_id' not in params) or (params['document_id'] is None):
+            raise ValueError("Missing the required parameter `document_id` when calling `patch_knowledge_knowledgebase_document_feedback_feedback_id`")
+        # verify the required parameter 'feedback_id' is set
+        if ('feedback_id' not in params) or (params['feedback_id'] is None):
+            raise ValueError("Missing the required parameter `feedback_id` when calling `patch_knowledge_knowledgebase_document_feedback_feedback_id`")
+
+
+        resource_path = '/api/v2/knowledge/knowledgebases/{knowledgeBaseId}/documents/{documentId}/feedback/{feedbackId}'.replace('{format}', 'json')
+        path_params = {}
+        if 'knowledge_base_id' in params:
+            path_params['knowledgeBaseId'] = params['knowledge_base_id']
+        if 'document_id' in params:
+            path_params['documentId'] = params['document_id']
+        if 'feedback_id' in params:
+            path_params['feedbackId'] = params['feedback_id']
+
+        query_params = {}
+
+        header_params = {}
+
+        form_params = []
+        local_var_files = {}
+
+        body_params = None
+        if 'body' in params:
+            body_params = params['body']
+
+        # HTTP header `Accept`
+        header_params['Accept'] = self.api_client.\
+            select_header_accept(['application/json'])
+        if not header_params['Accept']:
+            del header_params['Accept']
+
+        # HTTP header `Content-Type`
+        header_params['Content-Type'] = self.api_client.\
+            select_header_content_type(['application/json'])
+
+        # Authentication setting
+        auth_settings = ['PureCloud OAuth']
+
+        response = self.api_client.call_api(resource_path, 'PATCH',
+                                            path_params,
+                                            query_params,
+                                            header_params,
+                                            body=body_params,
+                                            post_params=form_params,
+                                            files=local_var_files,
+                                            response_type='KnowledgeDocumentFeedbackResponse',
+                                            auth_settings=auth_settings,
+                                            callback=params.get('callback'))
+        return response
+
     def patch_knowledge_knowledgebase_document_variation(self, document_variation_id: str, document_id: str, knowledge_base_id: str, body: 'DocumentVariation', **kwargs) -> 'DocumentVariation':
         """
         Update a variation for a document.
@@ -6003,6 +6100,90 @@ def post_knowledge_guest_session_document_views(self, session_id: str, document_
                                             callback=params.get('callback'))
         return response
 
+    def post_knowledge_guest_session_documents_answers(self, session_id: str, body: 'KnowledgeDocumentsAnswerFilter', **kwargs) -> 'KnowledgeGuestAnswerDocumentsResponse':
+        """
+        Answer documents.
+        
+
+        This method makes a synchronous HTTP request by default. To make an
+        asynchronous HTTP request, please define a `callback` function
+        to be invoked when receiving the response.
+        >>> def callback_function(response):
+        >>>     pprint(response)
+        >>>
+        >>> thread = api.post_knowledge_guest_session_documents_answers(session_id, body, callback=callback_function)
+
+        :param callback function: The callback function
+            for asynchronous request. (optional)
+        :param str session_id: Knowledge guest session ID. (required)
+        :param KnowledgeDocumentsAnswerFilter body:  (required)
+        :return: KnowledgeGuestAnswerDocumentsResponse
+                 If the method is called asynchronously,
+                 returns the request thread.
+        """
+
+        all_params = ['session_id', 'body']
+        all_params.append('callback')
+
+        params = locals()
+        for key, val in iteritems(params['kwargs']):
+            if key not in all_params:
+                raise TypeError(
+                    "Got an unexpected keyword argument '%s'"
+                    " to method post_knowledge_guest_session_documents_answers" % key
+                )
+            params[key] = val
+        del params['kwargs']
+
+        # verify the required parameter 'session_id' is set
+        if ('session_id' not in params) or (params['session_id'] is None):
+            raise ValueError("Missing the required parameter `session_id` when calling `post_knowledge_guest_session_documents_answers`")
+        # verify the required parameter 'body' is set
+        if ('body' not in params) or (params['body'] is None):
+            raise ValueError("Missing the required parameter `body` when calling `post_knowledge_guest_session_documents_answers`")
+
+
+        resource_path = '/api/v2/knowledge/guest/sessions/{sessionId}/documents/answers'.replace('{format}', 'json')
+        path_params = {}
+        if 'session_id' in params:
+            path_params['sessionId'] = params['session_id']
+
+        query_params = {}
+
+        header_params = {}
+
+        form_params = []
+        local_var_files = {}
+
+        body_params = None
+        if 'body' in params:
+            body_params = params['body']
+
+        # HTTP header `Accept`
+        header_params['Accept'] = self.api_client.\
+            select_header_accept(['application/json'])
+        if not header_params['Accept']:
+            del header_params['Accept']
+
+        # HTTP header `Content-Type`
+        header_params['Content-Type'] = self.api_client.\
+            select_header_content_type(['application/json'])
+
+        # Authentication setting
+        auth_settings = []
+
+        response = self.api_client.call_api(resource_path, 'POST',
+                                            path_params,
+                                            query_params,
+                                            header_params,
+                                            body=body_params,
+                                            post_params=form_params,
+                                            files=local_var_files,
+                                            response_type='KnowledgeGuestAnswerDocumentsResponse',
+                                            auth_settings=auth_settings,
+                                            callback=params.get('callback'))
+        return response
+
     def post_knowledge_guest_session_documents_presentations(self, session_id: str, **kwargs) -> None:
         """
         Indicate that documents were presented to the user.
@@ -6936,6 +7117,90 @@ def post_knowledge_knowledgebase_documents(self, knowledge_base_id: str, body: '
                                             callback=params.get('callback'))
         return response
 
+    def post_knowledge_knowledgebase_documents_answers(self, knowledge_base_id: str, body: 'KnowledgeDocumentsAnswerFilter', **kwargs) -> 'KnowledgeAnswerDocumentsResponse':
+        """
+        Answer documents.
+        
+
+        This method makes a synchronous HTTP request by default. To make an
+        asynchronous HTTP request, please define a `callback` function
+        to be invoked when receiving the response.
+        >>> def callback_function(response):
+        >>>     pprint(response)
+        >>>
+        >>> thread = api.post_knowledge_knowledgebase_documents_answers(knowledge_base_id, body, callback=callback_function)
+
+        :param callback function: The callback function
+            for asynchronous request. (optional)
+        :param str knowledge_base_id: Knowledge base ID (required)
+        :param KnowledgeDocumentsAnswerFilter body:  (required)
+        :return: KnowledgeAnswerDocumentsResponse
+                 If the method is called asynchronously,
+                 returns the request thread.
+        """
+
+        all_params = ['knowledge_base_id', 'body']
+        all_params.append('callback')
+
+        params = locals()
+        for key, val in iteritems(params['kwargs']):
+            if key not in all_params:
+                raise TypeError(
+                    "Got an unexpected keyword argument '%s'"
+                    " to method post_knowledge_knowledgebase_documents_answers" % key
+                )
+            params[key] = val
+        del params['kwargs']
+
+        # verify the required parameter 'knowledge_base_id' is set
+        if ('knowledge_base_id' not in params) or (params['knowledge_base_id'] is None):
+            raise ValueError("Missing the required parameter `knowledge_base_id` when calling `post_knowledge_knowledgebase_documents_answers`")
+        # verify the required parameter 'body' is set
+        if ('body' not in params) or (params['body'] is None):
+            raise ValueError("Missing the required parameter `body` when calling `post_knowledge_knowledgebase_documents_answers`")
+
+
+        resource_path = '/api/v2/knowledge/knowledgebases/{knowledgeBaseId}/documents/answers'.replace('{format}', 'json')
+        path_params = {}
+        if 'knowledge_base_id' in params:
+            path_params['knowledgeBaseId'] = params['knowledge_base_id']
+
+        query_params = {}
+
+        header_params = {}
+
+        form_params = []
+        local_var_files = {}
+
+        body_params = None
+        if 'body' in params:
+            body_params = params['body']
+
+        # HTTP header `Accept`
+        header_params['Accept'] = self.api_client.\
+            select_header_accept(['application/json'])
+        if not header_params['Accept']:
+            del header_params['Accept']
+
+        # HTTP header `Content-Type`
+        header_params['Content-Type'] = self.api_client.\
+            select_header_content_type(['application/json'])
+
+        # Authentication setting
+        auth_settings = ['PureCloud OAuth']
+
+        response = self.api_client.call_api(resource_path, 'POST',
+                                            path_params,
+                                            query_params,
+                                            header_params,
+                                            body=body_params,
+                                            post_params=form_params,
+                                            files=local_var_files,
+                                            response_type='KnowledgeAnswerDocumentsResponse',
+                                            auth_settings=auth_settings,
+                                            callback=params.get('callback'))
+        return response
+
     def post_knowledge_knowledgebase_documents_bulk_remove(self, knowledge_base_id: str, body: 'KnowledgeDocumentBulkRemoveRequest', **kwargs) -> 'BulkResponse':
         """
         Bulk remove documents.
diff --git a/build/PureCloudPlatformClientV2/apis/routing_api.py b/build/PureCloudPlatformClientV2/apis/routing_api.py
index c732ea5a8..bdbb642bf 100644
--- a/build/PureCloudPlatformClientV2/apis/routing_api.py
+++ b/build/PureCloudPlatformClientV2/apis/routing_api.py
@@ -42,6 +42,7 @@
 from ..models import AgentMaxUtilizationResponse
 from ..models import AssessmentJobListing
 from ..models import AssessmentListing
+from ..models import AssistantQueue
 from ..models import AvailableMediaTypeEntityListing
 from ..models import BenefitAssessment
 from ..models import BenefitAssessmentJob
@@ -4033,6 +4034,87 @@ def get_routing_queue(self, queue_id: str, **kwargs) -> 'Queue':
                                             callback=params.get('callback'))
         return response
 
+    def get_routing_queue_assistant(self, queue_id: str, **kwargs) -> 'AssistantQueue':
+        """
+        Get an assistant associated with a queue.
+        
+
+        This method makes a synchronous HTTP request by default. To make an
+        asynchronous HTTP request, please define a `callback` function
+        to be invoked when receiving the response.
+        >>> def callback_function(response):
+        >>>     pprint(response)
+        >>>
+        >>> thread = api.get_routing_queue_assistant(queue_id, callback=callback_function)
+
+        :param callback function: The callback function
+            for asynchronous request. (optional)
+        :param str queue_id: Queue ID (required)
+        :param str expand: Which fields, if any, to expand.
+        :return: AssistantQueue
+                 If the method is called asynchronously,
+                 returns the request thread.
+        """
+
+        all_params = ['queue_id', 'expand']
+        all_params.append('callback')
+
+        params = locals()
+        for key, val in iteritems(params['kwargs']):
+            if key not in all_params:
+                raise TypeError(
+                    "Got an unexpected keyword argument '%s'"
+                    " to method get_routing_queue_assistant" % key
+                )
+            params[key] = val
+        del params['kwargs']
+
+        # verify the required parameter 'queue_id' is set
+        if ('queue_id' not in params) or (params['queue_id'] is None):
+            raise ValueError("Missing the required parameter `queue_id` when calling `get_routing_queue_assistant`")
+
+
+        resource_path = '/api/v2/routing/queues/{queueId}/assistant'.replace('{format}', 'json')
+        path_params = {}
+        if 'queue_id' in params:
+            path_params['queueId'] = params['queue_id']
+
+        query_params = {}
+        if 'expand' in params:
+            query_params['expand'] = params['expand']
+
+        header_params = {}
+
+        form_params = []
+        local_var_files = {}
+
+        body_params = None
+
+        # HTTP header `Accept`
+        header_params['Accept'] = self.api_client.\
+            select_header_accept(['application/json'])
+        if not header_params['Accept']:
+            del header_params['Accept']
+
+        # HTTP header `Content-Type`
+        header_params['Content-Type'] = self.api_client.\
+            select_header_content_type(['application/json'])
+
+        # Authentication setting
+        auth_settings = ['PureCloud OAuth']
+
+        response = self.api_client.call_api(resource_path, 'GET',
+                                            path_params,
+                                            query_params,
+                                            header_params,
+                                            body=body_params,
+                                            post_params=form_params,
+                                            files=local_var_files,
+                                            response_type='AssistantQueue',
+                                            auth_settings=auth_settings,
+                                            callback=params.get('callback'))
+        return response
+
     def get_routing_queue_comparisonperiod(self, queue_id: str, comparison_period_id: str, **kwargs) -> 'ComparisonPeriod':
         """
         Get a Comparison Period.
diff --git a/build/PureCloudPlatformClientV2/apis/settings_api.py b/build/PureCloudPlatformClientV2/apis/settings_api.py
index ca7d01dcc..02c98fdff 100644
--- a/build/PureCloudPlatformClientV2/apis/settings_api.py
+++ b/build/PureCloudPlatformClientV2/apis/settings_api.py
@@ -214,7 +214,6 @@ def get_settings_executiondata(self, **kwargs) -> 'ExecutionDataGlobalSettingsRe
         """
         Get the execution history enabled setting.
         Get the execution history enabled setting.
-	    get_settings_executiondata is a preview method and is subject to both breaking and non-breaking changes at any time without notice
 
         This method makes a synchronous HTTP request by default. To make an
         asynchronous HTTP request, please define a `callback` function
@@ -440,7 +439,6 @@ def patch_settings_executiondata(self, body: 'ExecutionDataSettingsRequest', **k
         """
         Edit the execution history on off setting.
         Edit the execution history on off setting.
-	    patch_settings_executiondata is a preview method and is subject to both breaking and non-breaking changes at any time without notice
 
         This method makes a synchronous HTTP request by default. To make an
         asynchronous HTTP request, please define a `callback` function
diff --git a/build/PureCloudPlatformClientV2/configuration.py b/build/PureCloudPlatformClientV2/configuration.py
index cac077e5d..ccf30c463 100644
--- a/build/PureCloudPlatformClientV2/configuration.py
+++ b/build/PureCloudPlatformClientV2/configuration.py
@@ -202,7 +202,7 @@ def to_debug_report(self):
                "OS: {env}\n"\
                "Python Version: {pyversion}\n"\
                "Version of the API: v2\n"\
-               "SDK Package Version: 210.0.0".\
+               "SDK Package Version: 211.0.0".\
                format(env=sys.platform, pyversion=sys.version)
 
     def _update_config_from_file(self):
diff --git a/build/PureCloudPlatformClientV2/models/__init__.py b/build/PureCloudPlatformClientV2/models/__init__.py
index 04327489b..bd033bf6e 100644
--- a/build/PureCloudPlatformClientV2/models/__init__.py
+++ b/build/PureCloudPlatformClientV2/models/__init__.py
@@ -220,6 +220,7 @@
 from .analytics_user_details_query_response import AnalyticsUserDetailsQueryResponse
 from .analytics_user_presence_record import AnalyticsUserPresenceRecord
 from .annotation import Annotation
+from .answer_generation_config import AnswerGenerationConfig
 from .answer_generation_document import AnswerGenerationDocument
 from .answer_option import AnswerOption
 from .api_usage_client_query import ApiUsageClientQuery
@@ -286,6 +287,10 @@
 from .assignment_error import AssignmentError
 from .assignment_validation import AssignmentValidation
 from .assistance_condition import AssistanceCondition
+from .assistant import Assistant
+from .assistant_listing import AssistantListing
+from .assistant_queue import AssistantQueue
+from .assistant_queue_listing import AssistantQueueListing
 from .associated_value_field import AssociatedValueField
 from .async_conversation_query import AsyncConversationQuery
 from .async_forecast_operation_result import AsyncForecastOperationResult
@@ -398,6 +403,8 @@
 from .bot_version_summary import BotVersionSummary
 from .browser import Browser
 from .bu_abandon_rate import BuAbandonRate
+from .bu_activity_settings_request import BuActivitySettingsRequest
+from .bu_activity_settings_response import BuActivitySettingsResponse
 from .bu_agent_schedule_activity import BuAgentScheduleActivity
 from .bu_agent_schedule_history_change import BuAgentScheduleHistoryChange
 from .bu_agent_schedule_history_change_metadata import BuAgentScheduleHistoryChangeMetadata
@@ -444,6 +451,8 @@
 from .bu_intraday_schedule_data import BuIntradayScheduleData
 from .bu_list_alternative_shift_trades_response import BuListAlternativeShiftTradesResponse
 from .bu_management_unit_schedule_summary import BuManagementUnitScheduleSummary
+from .bu_notification_settings_request import BuNotificationSettingsRequest
+from .bu_notification_settings_response import BuNotificationSettingsResponse
 from .bu_planning_group_headcount_forecast import BuPlanningGroupHeadcountForecast
 from .bu_query_adherence_explanations_request import BuQueryAdherenceExplanationsRequest
 from .bu_query_adherence_explanations_response import BuQueryAdherenceExplanationsResponse
@@ -454,6 +463,9 @@
 from .bu_schedule_list_item import BuScheduleListItem
 from .bu_schedule_listing import BuScheduleListing
 from .bu_schedule_metadata import BuScheduleMetadata
+from .bu_schedule_notifications_category_settings import BuScheduleNotificationsCategorySettings
+from .bu_schedule_notifications_settings_request import BuScheduleNotificationsSettingsRequest
+from .bu_schedule_notifications_settings_response import BuScheduleNotificationsSettingsResponse
 from .bu_schedule_reference import BuScheduleReference
 from .bu_schedule_reference_for_mu_route import BuScheduleReferenceForMuRoute
 from .bu_schedule_run import BuScheduleRun
@@ -590,6 +602,7 @@
 from .campaign_rule_action import CampaignRuleAction
 from .campaign_rule_action_entities import CampaignRuleActionEntities
 from .campaign_rule_condition import CampaignRuleCondition
+from .campaign_rule_condition_group import CampaignRuleConditionGroup
 from .campaign_rule_entities import CampaignRuleEntities
 from .campaign_rule_entity_listing import CampaignRuleEntityListing
 from .campaign_rule_parameters import CampaignRuleParameters
@@ -1004,6 +1017,7 @@
 from .conversation_notification_template_parameter import ConversationNotificationTemplateParameter
 from .conversation_participant_search_criteria import ConversationParticipantSearchCriteria
 from .conversation_participant_search_request import ConversationParticipantSearchRequest
+from .conversation_profile import ConversationProfile
 from .conversation_properties import ConversationProperties
 from .conversation_public_metadata import ConversationPublicMetadata
 from .conversation_query import ConversationQuery
@@ -1061,6 +1075,13 @@
 from .conversation_video_event_topic_video_conversation import ConversationVideoEventTopicVideoConversation
 from .conversation_video_event_topic_video_media_participant import ConversationVideoEventTopicVideoMediaParticipant
 from .conversation_video_event_topic_wrapup import ConversationVideoEventTopicWrapup
+from .copilot import Copilot
+from .copilot_action import CopilotAction
+from .copilot_condition import CopilotCondition
+from .copilot_fallback_action import CopilotFallbackAction
+from .copilot_nlu_domain import CopilotNluDomain
+from .copilot_nlu_domain_version import CopilotNluDomainVersion
+from .copilot_rule import CopilotRule
 from .copy_attachments_request import CopyAttachmentsRequest
 from .copy_bu_forecast_request import CopyBuForecastRequest
 from .copy_voicemail_message import CopyVoicemailMessage
@@ -1151,6 +1172,7 @@
 from .current_user_schedule_request_body import CurrentUserScheduleRequestBody
 from .current_user_time_off_integration_status_request import CurrentUserTimeOffIntegrationStatusRequest
 from .cursor_contact_listing import CursorContactListing
+from .cursor_external_source_listing import CursorExternalSourceListing
 from .cursor_note_listing import CursorNoteListing
 from .cursor_organization_listing import CursorOrganizationListing
 from .cursor_relationship_listing import CursorRelationshipListing
@@ -1734,6 +1756,7 @@
 from .facet_term import FacetTerm
 from .failed_object import FailedObject
 from .failed_recording_entity_listing import FailedRecordingEntityListing
+from .fallback import Fallback
 from .faq import Faq
 from .fax_config import FaxConfig
 from .fax_document import FaxDocument
@@ -1903,6 +1926,7 @@
 from .get_rules_query import GetRulesQuery
 from .get_templates_response import GetTemplatesResponse
 from .get_upload_source_url_job_status_response import GetUploadSourceUrlJobStatusResponse
+from .google_dialogflow_config import GoogleDialogflowConfig
 from .google_dialogflow_custom_settings import GoogleDialogflowCustomSettings
 from .grammar import Grammar
 from .grammar_file_upload_request import GrammarFileUploadRequest
@@ -2218,6 +2242,9 @@
 from .knowledge_aggregate_query_response import KnowledgeAggregateQueryResponse
 from .knowledge_aggregation_query import KnowledgeAggregationQuery
 from .knowledge_aggregation_view import KnowledgeAggregationView
+from .knowledge_answer_config import KnowledgeAnswerConfig
+from .knowledge_answer_document_response import KnowledgeAnswerDocumentResponse
+from .knowledge_answer_documents_response import KnowledgeAnswerDocumentsResponse
 from .knowledge_answer_generation_response import KnowledgeAnswerGenerationResponse
 from .knowledge_async_aggregate_query_response import KnowledgeAsyncAggregateQueryResponse
 from .knowledge_async_aggregation_query import KnowledgeAsyncAggregationQuery
@@ -2226,6 +2253,7 @@
 from .knowledge_base_listing import KnowledgeBaseListing
 from .knowledge_base_reference import KnowledgeBaseReference
 from .knowledge_base_update_request import KnowledgeBaseUpdateRequest
+from .knowledge_base_with_dialect_reference import KnowledgeBaseWithDialectReference
 from .knowledge_category import KnowledgeCategory
 from .knowledge_category_request import KnowledgeCategoryRequest
 from .knowledge_context_reference import KnowledgeContextReference
@@ -2245,6 +2273,7 @@
 from .knowledge_document_feedback import KnowledgeDocumentFeedback
 from .knowledge_document_feedback_response import KnowledgeDocumentFeedbackResponse
 from .knowledge_document_feedback_response_listing import KnowledgeDocumentFeedbackResponseListing
+from .knowledge_document_feedback_update_request import KnowledgeDocumentFeedbackUpdateRequest
 from .knowledge_document_guest_search import KnowledgeDocumentGuestSearch
 from .knowledge_document_guest_search_request import KnowledgeDocumentGuestSearchRequest
 from .knowledge_document_guest_search_result import KnowledgeDocumentGuestSearchResult
@@ -2270,12 +2299,15 @@
 from .knowledge_document_version_variation_listing import KnowledgeDocumentVersionVariationListing
 from .knowledge_document_version_variation_reference import KnowledgeDocumentVersionVariationReference
 from .knowledge_document_view import KnowledgeDocumentView
+from .knowledge_documents_answer_filter import KnowledgeDocumentsAnswerFilter
 from .knowledge_export_job_documents_filter import KnowledgeExportJobDocumentsFilter
 from .knowledge_export_job_filter import KnowledgeExportJobFilter
 from .knowledge_export_job_request import KnowledgeExportJobRequest
 from .knowledge_export_job_response import KnowledgeExportJobResponse
 from .knowledge_extended_category import KnowledgeExtendedCategory
 from .knowledge_group_statistics import KnowledgeGroupStatistics
+from .knowledge_guest_answer_document_response import KnowledgeGuestAnswerDocumentResponse
+from .knowledge_guest_answer_documents_response import KnowledgeGuestAnswerDocumentsResponse
 from .knowledge_guest_document_copy import KnowledgeGuestDocumentCopy
 from .knowledge_guest_document_feedback import KnowledgeGuestDocumentFeedback
 from .knowledge_guest_document_presentation import KnowledgeGuestDocumentPresentation
@@ -2313,6 +2345,7 @@
 from .knowledge_search_document_v1 import KnowledgeSearchDocumentV1
 from .knowledge_search_request import KnowledgeSearchRequest
 from .knowledge_search_response import KnowledgeSearchResponse
+from .knowledge_suggestion_config import KnowledgeSuggestionConfig
 from .knowledge_training import KnowledgeTraining
 from .kpi_result import KpiResult
 from .label import Label
@@ -2632,6 +2665,7 @@
 from .namespace_docs import NamespaceDocs
 from .network_connectivity import NetworkConnectivity
 from .next_occurrence_details import NextOccurrenceDetails
+from .nlu_config import NluConfig
 from .nlu_confusion_matrix_column import NluConfusionMatrixColumn
 from .nlu_confusion_matrix_row import NluConfusionMatrixRow
 from .nlu_detection_context import NluDetectionContext
@@ -3417,6 +3451,8 @@
 from .routing_status_detail_query_filter import RoutingStatusDetailQueryFilter
 from .routing_status_detail_query_predicate import RoutingStatusDetailQueryPredicate
 from .routing_transfer_event import RoutingTransferEvent
+from .rule_config import RuleConfig
+from .rule_engine_config import RuleEngineConfig
 from .rule_set import RuleSet
 from .rule_set_diagnostic import RuleSetDiagnostic
 from .rule_set_entity_listing import RuleSetEntityListing
@@ -3669,6 +3705,7 @@
 from .suggestion_knowledge_search import SuggestionKnowledgeSearch
 from .suggestion_listing import SuggestionListing
 from .suggestion_script import SuggestionScript
+from .summary_generation_config import SummaryGenerationConfig
 from .support_center_category import SupportCenterCategory
 from .support_center_compact_category_module_template import SupportCenterCompactCategoryModuleTemplate
 from .support_center_custom_message import SupportCenterCustomMessage
@@ -3855,6 +3892,7 @@
 from .transcript_topics import TranscriptTopics
 from .transcript_url import TranscriptUrl
 from .transcript_urls import TranscriptUrls
+from .transcription_config import TranscriptionConfig
 from .transcription_engines_request import TranscriptionEnginesRequest
 from .transcription_settings import TranscriptionSettings
 from .transcription_topic_transcript_alternative import TranscriptionTopicTranscriptAlternative
@@ -4517,6 +4555,7 @@
 from .workitem_create import WorkitemCreate
 from .workitem_delta import WorkitemDelta
 from .workitem_filter import WorkitemFilter
+from .workitem_flow_reference import WorkitemFlowReference
 from .workitem_manual_assign import WorkitemManualAssign
 from .workitem_paged_entity_listing import WorkitemPagedEntityListing
 from .workitem_post_query_entity_listing import WorkitemPostQueryEntityListing
@@ -4529,6 +4568,7 @@
 from .workitem_query_sort import WorkitemQuerySort
 from .workitem_queue_reference import WorkitemQueueReference
 from .workitem_reference import WorkitemReference
+from .workitem_rule_settings import WorkitemRuleSettings
 from .workitem_schema import WorkitemSchema
 from .workitem_scored_agent import WorkitemScoredAgent
 from .workitem_scored_agent_request import WorkitemScoredAgentRequest
@@ -4596,6 +4636,7 @@
 from .wrapup import Wrapup
 from .wrapup_code import WrapupCode
 from .wrapup_code_entity_listing import WrapupCodeEntityListing
+from .wrapup_code_prediction_config import WrapupCodePredictionConfig
 from .wrapup_code_request import WrapupCodeRequest
 from .wrapup_detail_event_topic_wrapup_event import WrapupDetailEventTopicWrapupEvent
 from .wrapup_id_reference import WrapupIdReference
diff --git a/build/PureCloudPlatformClientV2/models/accelerator_list.py b/build/PureCloudPlatformClientV2/models/accelerator_list.py
index 4e7b8fa16..c5eef468e 100644
--- a/build/PureCloudPlatformClientV2/models/accelerator_list.py
+++ b/build/PureCloudPlatformClientV2/models/accelerator_list.py
@@ -54,8 +54,8 @@ def __init__(self) -> None:
             'page_size': 'int',
             'page_number': 'int',
             'total': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -67,8 +67,8 @@ def __init__(self) -> None:
             'page_size': 'pageSize',
             'page_number': 'pageNumber',
             'total': 'total',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -79,8 +79,8 @@ def __init__(self) -> None:
         self._page_size = None
         self._page_number = None
         self._total = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -183,52 +183,52 @@ def total(self, total: int) -> None:
         self._total = total
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this AcceleratorList.
+        Gets the first_uri of this AcceleratorList.
 
 
-        :return: The last_uri of this AcceleratorList.
+        :return: The first_uri of this AcceleratorList.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this AcceleratorList.
+        Sets the first_uri of this AcceleratorList.
 
 
-        :param last_uri: The last_uri of this AcceleratorList.
+        :param first_uri: The first_uri of this AcceleratorList.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this AcceleratorList.
+        Gets the last_uri of this AcceleratorList.
 
 
-        :return: The first_uri of this AcceleratorList.
+        :return: The last_uri of this AcceleratorList.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this AcceleratorList.
+        Sets the last_uri of this AcceleratorList.
 
 
-        :param first_uri: The first_uri of this AcceleratorList.
+        :param last_uri: The last_uri of this AcceleratorList.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/acd_end_detail_event_topic_acd_end_event.py b/build/PureCloudPlatformClientV2/models/acd_end_detail_event_topic_acd_end_event.py
index f7160ca0a..3faf25059 100644
--- a/build/PureCloudPlatformClientV2/models/acd_end_detail_event_topic_acd_end_event.py
+++ b/build/PureCloudPlatformClientV2/models/acd_end_detail_event_topic_acd_end_event.py
@@ -77,7 +77,9 @@ def __init__(self) -> None:
             'routing_priority': 'int',
             'connected_duration_ms': 'int',
             'conversation_external_contact_ids': 'list[str]',
-            'conversation_external_organization_ids': 'list[str]'
+            'conversation_external_organization_ids': 'list[str]',
+            'utilization_label': 'str',
+            'flow_type': 'str'
         }
 
         self.attribute_map = {
@@ -110,7 +112,9 @@ def __init__(self) -> None:
             'routing_priority': 'routingPriority',
             'connected_duration_ms': 'connectedDurationMs',
             'conversation_external_contact_ids': 'conversationExternalContactIds',
-            'conversation_external_organization_ids': 'conversationExternalOrganizationIds'
+            'conversation_external_organization_ids': 'conversationExternalOrganizationIds',
+            'utilization_label': 'utilizationLabel',
+            'flow_type': 'flowType'
         }
 
         self._event_time = None
@@ -143,6 +147,8 @@ def __init__(self) -> None:
         self._connected_duration_ms = None
         self._conversation_external_contact_ids = None
         self._conversation_external_organization_ids = None
+        self._utilization_label = None
+        self._flow_type = None
 
     @property
     def event_time(self) -> int:
@@ -565,7 +571,7 @@ def message_type(self, message_type: str) -> None:
         """
         if isinstance(message_type, int):
             message_type = str(message_type)
-        allowed_values = ["UNKNOWN", "SMS", "TWITTER", "FACEBOOK", "LINE", "WHATSAPP", "WEBMESSAGING", "OPEN", "INSTAGRAM"]
+        allowed_values = ["UNKNOWN", "SMS", "TWITTER", "FACEBOOK", "LINE", "WHATSAPP", "WEBMESSAGING", "OPEN", "INSTAGRAM", "APPLE"]
         if message_type.lower() not in map(str.lower, allowed_values):
             # print("Invalid value for message_type -> " + message_type)
             self._message_type = "outdated_sdk_version"
@@ -894,6 +900,54 @@ def conversation_external_organization_ids(self, conversation_external_organizat
 
         self._conversation_external_organization_ids = conversation_external_organization_ids
 
+    @property
+    def utilization_label(self) -> str:
+        """
+        Gets the utilization_label of this AcdEndDetailEventTopicAcdEndEvent.
+
+
+        :return: The utilization_label of this AcdEndDetailEventTopicAcdEndEvent.
+        :rtype: str
+        """
+        return self._utilization_label
+
+    @utilization_label.setter
+    def utilization_label(self, utilization_label: str) -> None:
+        """
+        Sets the utilization_label of this AcdEndDetailEventTopicAcdEndEvent.
+
+
+        :param utilization_label: The utilization_label of this AcdEndDetailEventTopicAcdEndEvent.
+        :type: str
+        """
+        
+
+        self._utilization_label = utilization_label
+
+    @property
+    def flow_type(self) -> str:
+        """
+        Gets the flow_type of this AcdEndDetailEventTopicAcdEndEvent.
+
+
+        :return: The flow_type of this AcdEndDetailEventTopicAcdEndEvent.
+        :rtype: str
+        """
+        return self._flow_type
+
+    @flow_type.setter
+    def flow_type(self, flow_type: str) -> None:
+        """
+        Sets the flow_type of this AcdEndDetailEventTopicAcdEndEvent.
+
+
+        :param flow_type: The flow_type of this AcdEndDetailEventTopicAcdEndEvent.
+        :type: str
+        """
+        
+
+        self._flow_type = flow_type
+
     def to_dict(self):
         """
         Returns the model properties as a dict
diff --git a/build/PureCloudPlatformClientV2/models/acd_start_detail_event_topic_acd_start_event.py b/build/PureCloudPlatformClientV2/models/acd_start_detail_event_topic_acd_start_event.py
index bd2bb4a50..becc1db44 100644
--- a/build/PureCloudPlatformClientV2/models/acd_start_detail_event_topic_acd_start_event.py
+++ b/build/PureCloudPlatformClientV2/models/acd_start_detail_event_topic_acd_start_event.py
@@ -67,7 +67,10 @@ def __init__(self) -> None:
             'queue_id': 'str',
             'division_id': 'str',
             'conversation_external_contact_ids': 'list[str]',
-            'conversation_external_organization_ids': 'list[str]'
+            'conversation_external_organization_ids': 'list[str]',
+            'utilization_label': 'str',
+            'routing_priority': 'int',
+            'requested_routing_skill_ids': 'list[str]'
         }
 
         self.attribute_map = {
@@ -90,7 +93,10 @@ def __init__(self) -> None:
             'queue_id': 'queueId',
             'division_id': 'divisionId',
             'conversation_external_contact_ids': 'conversationExternalContactIds',
-            'conversation_external_organization_ids': 'conversationExternalOrganizationIds'
+            'conversation_external_organization_ids': 'conversationExternalOrganizationIds',
+            'utilization_label': 'utilizationLabel',
+            'routing_priority': 'routingPriority',
+            'requested_routing_skill_ids': 'requestedRoutingSkillIds'
         }
 
         self._event_time = None
@@ -113,6 +119,9 @@ def __init__(self) -> None:
         self._division_id = None
         self._conversation_external_contact_ids = None
         self._conversation_external_organization_ids = None
+        self._utilization_label = None
+        self._routing_priority = None
+        self._requested_routing_skill_ids = None
 
     @property
     def event_time(self) -> int:
@@ -506,7 +515,7 @@ def message_type(self, message_type: str) -> None:
         """
         if isinstance(message_type, int):
             message_type = str(message_type)
-        allowed_values = ["UNKNOWN", "SMS", "TWITTER", "FACEBOOK", "LINE", "WHATSAPP", "WEBMESSAGING", "OPEN", "INSTAGRAM"]
+        allowed_values = ["UNKNOWN", "SMS", "TWITTER", "FACEBOOK", "LINE", "WHATSAPP", "WEBMESSAGING", "OPEN", "INSTAGRAM", "APPLE"]
         if message_type.lower() not in map(str.lower, allowed_values):
             # print("Invalid value for message_type -> " + message_type)
             self._message_type = "outdated_sdk_version"
@@ -609,6 +618,78 @@ def conversation_external_organization_ids(self, conversation_external_organizat
 
         self._conversation_external_organization_ids = conversation_external_organization_ids
 
+    @property
+    def utilization_label(self) -> str:
+        """
+        Gets the utilization_label of this AcdStartDetailEventTopicAcdStartEvent.
+
+
+        :return: The utilization_label of this AcdStartDetailEventTopicAcdStartEvent.
+        :rtype: str
+        """
+        return self._utilization_label
+
+    @utilization_label.setter
+    def utilization_label(self, utilization_label: str) -> None:
+        """
+        Sets the utilization_label of this AcdStartDetailEventTopicAcdStartEvent.
+
+
+        :param utilization_label: The utilization_label of this AcdStartDetailEventTopicAcdStartEvent.
+        :type: str
+        """
+        
+
+        self._utilization_label = utilization_label
+
+    @property
+    def routing_priority(self) -> int:
+        """
+        Gets the routing_priority of this AcdStartDetailEventTopicAcdStartEvent.
+
+
+        :return: The routing_priority of this AcdStartDetailEventTopicAcdStartEvent.
+        :rtype: int
+        """
+        return self._routing_priority
+
+    @routing_priority.setter
+    def routing_priority(self, routing_priority: int) -> None:
+        """
+        Sets the routing_priority of this AcdStartDetailEventTopicAcdStartEvent.
+
+
+        :param routing_priority: The routing_priority of this AcdStartDetailEventTopicAcdStartEvent.
+        :type: int
+        """
+        
+
+        self._routing_priority = routing_priority
+
+    @property
+    def requested_routing_skill_ids(self) -> List[str]:
+        """
+        Gets the requested_routing_skill_ids of this AcdStartDetailEventTopicAcdStartEvent.
+
+
+        :return: The requested_routing_skill_ids of this AcdStartDetailEventTopicAcdStartEvent.
+        :rtype: list[str]
+        """
+        return self._requested_routing_skill_ids
+
+    @requested_routing_skill_ids.setter
+    def requested_routing_skill_ids(self, requested_routing_skill_ids: List[str]) -> None:
+        """
+        Sets the requested_routing_skill_ids of this AcdStartDetailEventTopicAcdStartEvent.
+
+
+        :param requested_routing_skill_ids: The requested_routing_skill_ids of this AcdStartDetailEventTopicAcdStartEvent.
+        :type: list[str]
+        """
+        
+
+        self._requested_routing_skill_ids = requested_routing_skill_ids
+
     def to_dict(self):
         """
         Returns the model properties as a dict
diff --git a/build/PureCloudPlatformClientV2/models/action_certificate_listing.py b/build/PureCloudPlatformClientV2/models/action_certificate_listing.py
index a9bc51fb3..a9bc93fbb 100644
--- a/build/PureCloudPlatformClientV2/models/action_certificate_listing.py
+++ b/build/PureCloudPlatformClientV2/models/action_certificate_listing.py
@@ -54,8 +54,8 @@ def __init__(self) -> None:
             'page_size': 'int',
             'page_number': 'int',
             'total': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -67,8 +67,8 @@ def __init__(self) -> None:
             'page_size': 'pageSize',
             'page_number': 'pageNumber',
             'total': 'total',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -79,8 +79,8 @@ def __init__(self) -> None:
         self._page_size = None
         self._page_number = None
         self._total = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -183,52 +183,52 @@ def total(self, total: int) -> None:
         self._total = total
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this ActionCertificateListing.
+        Gets the first_uri of this ActionCertificateListing.
 
 
-        :return: The last_uri of this ActionCertificateListing.
+        :return: The first_uri of this ActionCertificateListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this ActionCertificateListing.
+        Sets the first_uri of this ActionCertificateListing.
 
 
-        :param last_uri: The last_uri of this ActionCertificateListing.
+        :param first_uri: The first_uri of this ActionCertificateListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this ActionCertificateListing.
+        Gets the last_uri of this ActionCertificateListing.
 
 
-        :return: The first_uri of this ActionCertificateListing.
+        :return: The last_uri of this ActionCertificateListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this ActionCertificateListing.
+        Sets the last_uri of this ActionCertificateListing.
 
 
-        :param first_uri: The first_uri of this ActionCertificateListing.
+        :param last_uri: The last_uri of this ActionCertificateListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/action_entity_listing.py b/build/PureCloudPlatformClientV2/models/action_entity_listing.py
index e26b91712..70b80ac69 100644
--- a/build/PureCloudPlatformClientV2/models/action_entity_listing.py
+++ b/build/PureCloudPlatformClientV2/models/action_entity_listing.py
@@ -54,8 +54,8 @@ def __init__(self) -> None:
             'page_size': 'int',
             'page_number': 'int',
             'total': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -67,8 +67,8 @@ def __init__(self) -> None:
             'page_size': 'pageSize',
             'page_number': 'pageNumber',
             'total': 'total',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -79,8 +79,8 @@ def __init__(self) -> None:
         self._page_size = None
         self._page_number = None
         self._total = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -183,52 +183,52 @@ def total(self, total: int) -> None:
         self._total = total
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this ActionEntityListing.
+        Gets the first_uri of this ActionEntityListing.
 
 
-        :return: The last_uri of this ActionEntityListing.
+        :return: The first_uri of this ActionEntityListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this ActionEntityListing.
+        Sets the first_uri of this ActionEntityListing.
 
 
-        :param last_uri: The last_uri of this ActionEntityListing.
+        :param first_uri: The first_uri of this ActionEntityListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this ActionEntityListing.
+        Gets the last_uri of this ActionEntityListing.
 
 
-        :return: The first_uri of this ActionEntityListing.
+        :return: The last_uri of this ActionEntityListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this ActionEntityListing.
+        Sets the last_uri of this ActionEntityListing.
 
 
-        :param first_uri: The first_uri of this ActionEntityListing.
+        :param last_uri: The last_uri of this ActionEntityListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/action_map_listing.py b/build/PureCloudPlatformClientV2/models/action_map_listing.py
index 6ee9d38c1..6b9e39c44 100644
--- a/build/PureCloudPlatformClientV2/models/action_map_listing.py
+++ b/build/PureCloudPlatformClientV2/models/action_map_listing.py
@@ -54,8 +54,8 @@ def __init__(self) -> None:
             'page_size': 'int',
             'page_number': 'int',
             'total': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -67,8 +67,8 @@ def __init__(self) -> None:
             'page_size': 'pageSize',
             'page_number': 'pageNumber',
             'total': 'total',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -79,8 +79,8 @@ def __init__(self) -> None:
         self._page_size = None
         self._page_number = None
         self._total = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -183,52 +183,52 @@ def total(self, total: int) -> None:
         self._total = total
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this ActionMapListing.
+        Gets the first_uri of this ActionMapListing.
 
 
-        :return: The last_uri of this ActionMapListing.
+        :return: The first_uri of this ActionMapListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this ActionMapListing.
+        Sets the first_uri of this ActionMapListing.
 
 
-        :param last_uri: The last_uri of this ActionMapListing.
+        :param first_uri: The first_uri of this ActionMapListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this ActionMapListing.
+        Gets the last_uri of this ActionMapListing.
 
 
-        :return: The first_uri of this ActionMapListing.
+        :return: The last_uri of this ActionMapListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this ActionMapListing.
+        Sets the last_uri of this ActionMapListing.
 
 
-        :param first_uri: The first_uri of this ActionMapListing.
+        :param last_uri: The last_uri of this ActionMapListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/action_target_listing.py b/build/PureCloudPlatformClientV2/models/action_target_listing.py
index 32402324b..f62d3923c 100644
--- a/build/PureCloudPlatformClientV2/models/action_target_listing.py
+++ b/build/PureCloudPlatformClientV2/models/action_target_listing.py
@@ -54,8 +54,8 @@ def __init__(self) -> None:
             'page_size': 'int',
             'page_number': 'int',
             'total': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -67,8 +67,8 @@ def __init__(self) -> None:
             'page_size': 'pageSize',
             'page_number': 'pageNumber',
             'total': 'total',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -79,8 +79,8 @@ def __init__(self) -> None:
         self._page_size = None
         self._page_number = None
         self._total = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -183,52 +183,52 @@ def total(self, total: int) -> None:
         self._total = total
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this ActionTargetListing.
+        Gets the first_uri of this ActionTargetListing.
 
 
-        :return: The last_uri of this ActionTargetListing.
+        :return: The first_uri of this ActionTargetListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this ActionTargetListing.
+        Sets the first_uri of this ActionTargetListing.
 
 
-        :param last_uri: The last_uri of this ActionTargetListing.
+        :param first_uri: The first_uri of this ActionTargetListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this ActionTargetListing.
+        Gets the last_uri of this ActionTargetListing.
 
 
-        :return: The first_uri of this ActionTargetListing.
+        :return: The last_uri of this ActionTargetListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this ActionTargetListing.
+        Sets the last_uri of this ActionTargetListing.
 
 
-        :param first_uri: The first_uri of this ActionTargetListing.
+        :param last_uri: The last_uri of this ActionTargetListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/action_template_listing.py b/build/PureCloudPlatformClientV2/models/action_template_listing.py
index 997028daa..bbac03e1f 100644
--- a/build/PureCloudPlatformClientV2/models/action_template_listing.py
+++ b/build/PureCloudPlatformClientV2/models/action_template_listing.py
@@ -54,8 +54,8 @@ def __init__(self) -> None:
             'page_size': 'int',
             'page_number': 'int',
             'total': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -67,8 +67,8 @@ def __init__(self) -> None:
             'page_size': 'pageSize',
             'page_number': 'pageNumber',
             'total': 'total',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -79,8 +79,8 @@ def __init__(self) -> None:
         self._page_size = None
         self._page_number = None
         self._total = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -183,52 +183,52 @@ def total(self, total: int) -> None:
         self._total = total
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this ActionTemplateListing.
+        Gets the first_uri of this ActionTemplateListing.
 
 
-        :return: The last_uri of this ActionTemplateListing.
+        :return: The first_uri of this ActionTemplateListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this ActionTemplateListing.
+        Sets the first_uri of this ActionTemplateListing.
 
 
-        :param last_uri: The last_uri of this ActionTemplateListing.
+        :param first_uri: The first_uri of this ActionTemplateListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this ActionTemplateListing.
+        Gets the last_uri of this ActionTemplateListing.
 
 
-        :return: The first_uri of this ActionTemplateListing.
+        :return: The last_uri of this ActionTemplateListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this ActionTemplateListing.
+        Sets the last_uri of this ActionTemplateListing.
 
 
-        :param first_uri: The first_uri of this ActionTemplateListing.
+        :param last_uri: The last_uri of this ActionTemplateListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/activity_codes_reference.py b/build/PureCloudPlatformClientV2/models/activity_codes_reference.py
index fdeba783c..2a5301847 100644
--- a/build/PureCloudPlatformClientV2/models/activity_codes_reference.py
+++ b/build/PureCloudPlatformClientV2/models/activity_codes_reference.py
@@ -48,45 +48,18 @@ def __init__(self) -> None:
                                   and the value is json key in definition.
         """
         self.swagger_types = {
-            'id': 'str',
             'ids': 'list[str]',
             'self_uri': 'str'
         }
 
         self.attribute_map = {
-            'id': 'id',
             'ids': 'ids',
             'self_uri': 'selfUri'
         }
 
-        self._id = None
         self._ids = None
         self._self_uri = None
 
-    @property
-    def id(self) -> str:
-        """
-        Gets the id of this ActivityCodesReference.
-        The globally unique identifier for the object.
-
-        :return: The id of this ActivityCodesReference.
-        :rtype: str
-        """
-        return self._id
-
-    @id.setter
-    def id(self, id: str) -> None:
-        """
-        Sets the id of this ActivityCodesReference.
-        The globally unique identifier for the object.
-
-        :param id: The id of this ActivityCodesReference.
-        :type: str
-        """
-        
-
-        self._id = id
-
     @property
     def ids(self) -> List[str]:
         """
diff --git a/build/PureCloudPlatformClientV2/models/acw_detail_event_topic_after_call_work_event.py b/build/PureCloudPlatformClientV2/models/acw_detail_event_topic_after_call_work_event.py
index 395a17d27..44df0419f 100644
--- a/build/PureCloudPlatformClientV2/models/acw_detail_event_topic_after_call_work_event.py
+++ b/build/PureCloudPlatformClientV2/models/acw_detail_event_topic_after_call_work_event.py
@@ -515,7 +515,7 @@ def message_type(self, message_type: str) -> None:
         """
         if isinstance(message_type, int):
             message_type = str(message_type)
-        allowed_values = ["UNKNOWN", "SMS", "TWITTER", "FACEBOOK", "LINE", "WHATSAPP", "WEBMESSAGING", "OPEN", "INSTAGRAM"]
+        allowed_values = ["UNKNOWN", "SMS", "TWITTER", "FACEBOOK", "LINE", "WHATSAPP", "WEBMESSAGING", "OPEN", "INSTAGRAM", "APPLE"]
         if message_type.lower() not in map(str.lower, allowed_values):
             # print("Invalid value for message_type -> " + message_type)
             self._message_type = "outdated_sdk_version"
diff --git a/build/PureCloudPlatformClientV2/models/agent_activity_entity_listing.py b/build/PureCloudPlatformClientV2/models/agent_activity_entity_listing.py
index 866871e66..afff84741 100644
--- a/build/PureCloudPlatformClientV2/models/agent_activity_entity_listing.py
+++ b/build/PureCloudPlatformClientV2/models/agent_activity_entity_listing.py
@@ -54,8 +54,8 @@ def __init__(self) -> None:
             'page_size': 'int',
             'page_number': 'int',
             'total': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -67,8 +67,8 @@ def __init__(self) -> None:
             'page_size': 'pageSize',
             'page_number': 'pageNumber',
             'total': 'total',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -79,8 +79,8 @@ def __init__(self) -> None:
         self._page_size = None
         self._page_number = None
         self._total = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -183,52 +183,52 @@ def total(self, total: int) -> None:
         self._total = total
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this AgentActivityEntityListing.
+        Gets the first_uri of this AgentActivityEntityListing.
 
 
-        :return: The last_uri of this AgentActivityEntityListing.
+        :return: The first_uri of this AgentActivityEntityListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this AgentActivityEntityListing.
+        Sets the first_uri of this AgentActivityEntityListing.
 
 
-        :param last_uri: The last_uri of this AgentActivityEntityListing.
+        :param first_uri: The first_uri of this AgentActivityEntityListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this AgentActivityEntityListing.
+        Gets the last_uri of this AgentActivityEntityListing.
 
 
-        :return: The first_uri of this AgentActivityEntityListing.
+        :return: The last_uri of this AgentActivityEntityListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this AgentActivityEntityListing.
+        Sets the last_uri of this AgentActivityEntityListing.
 
 
-        :param first_uri: The first_uri of this AgentActivityEntityListing.
+        :param last_uri: The last_uri of this AgentActivityEntityListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/alert_listing.py b/build/PureCloudPlatformClientV2/models/alert_listing.py
index 726684d30..cbb3b5f43 100644
--- a/build/PureCloudPlatformClientV2/models/alert_listing.py
+++ b/build/PureCloudPlatformClientV2/models/alert_listing.py
@@ -54,8 +54,8 @@ def __init__(self) -> None:
             'page_size': 'int',
             'page_number': 'int',
             'total': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -67,8 +67,8 @@ def __init__(self) -> None:
             'page_size': 'pageSize',
             'page_number': 'pageNumber',
             'total': 'total',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -79,8 +79,8 @@ def __init__(self) -> None:
         self._page_size = None
         self._page_number = None
         self._total = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -183,52 +183,52 @@ def total(self, total: int) -> None:
         self._total = total
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this AlertListing.
+        Gets the first_uri of this AlertListing.
 
 
-        :return: The last_uri of this AlertListing.
+        :return: The first_uri of this AlertListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this AlertListing.
+        Sets the first_uri of this AlertListing.
 
 
-        :param last_uri: The last_uri of this AlertListing.
+        :param first_uri: The first_uri of this AlertListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this AlertListing.
+        Gets the last_uri of this AlertListing.
 
 
-        :return: The first_uri of this AlertListing.
+        :return: The last_uri of this AlertListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this AlertListing.
+        Sets the last_uri of this AlertListing.
 
 
-        :param first_uri: The first_uri of this AlertListing.
+        :param last_uri: The last_uri of this AlertListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/answer_generation_config.py b/build/PureCloudPlatformClientV2/models/answer_generation_config.py
new file mode 100644
index 000000000..a70b8f84c
--- /dev/null
+++ b/build/PureCloudPlatformClientV2/models/answer_generation_config.py
@@ -0,0 +1,139 @@
+# coding: utf-8
+
+"""
+Copyright 2016 SmartBear Software
+
+    Licensed under the Apache License, Version 2.0 (the "License");
+    you may not use this file except in compliance with the License.
+    You may obtain a copy of the License at
+
+        http://www.apache.org/licenses/LICENSE-2.0
+
+    Unless required by applicable law or agreed to in writing, software
+    distributed under the License is distributed on an "AS IS" BASIS,
+    WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+    See the License for the specific language governing permissions and
+    limitations under the License.
+
+    Ref: https://github.com/swagger-api/swagger-codegen
+"""
+
+from datetime import datetime
+from datetime import date
+from pprint import pformat
+from six import iteritems
+import re
+import json
+
+from ..utils import sanitize_for_serialization
+
+# type hinting support
+from typing import TYPE_CHECKING
+from typing import List
+from typing import Dict
+
+
+class AnswerGenerationConfig(object):
+    """
+    NOTE: This class is auto generated by the swagger code generator program.
+    Do not edit the class manually.
+    """
+    def __init__(self) -> None:
+        """
+        AnswerGenerationConfig - a model defined in Swagger
+
+        :param dict swaggerTypes: The key is attribute name
+                                  and the value is attribute type.
+        :param dict attributeMap: The key is attribute name
+                                  and the value is json key in definition.
+        """
+        self.swagger_types = {
+            'enabled': 'bool'
+        }
+
+        self.attribute_map = {
+            'enabled': 'enabled'
+        }
+
+        self._enabled = None
+
+    @property
+    def enabled(self) -> bool:
+        """
+        Gets the enabled of this AnswerGenerationConfig.
+        Answer generation is enabled.
+
+        :return: The enabled of this AnswerGenerationConfig.
+        :rtype: bool
+        """
+        return self._enabled
+
+    @enabled.setter
+    def enabled(self, enabled: bool) -> None:
+        """
+        Sets the enabled of this AnswerGenerationConfig.
+        Answer generation is enabled.
+
+        :param enabled: The enabled of this AnswerGenerationConfig.
+        :type: bool
+        """
+        
+
+        self._enabled = enabled
+
+    def to_dict(self):
+        """
+        Returns the model properties as a dict
+        """
+        result = {}
+
+        for attr, _ in iteritems(self.swagger_types):
+            value = getattr(self, attr)
+            if isinstance(value, list):
+                result[attr] = list(map(
+                    lambda x: x.to_dict() if hasattr(x, "to_dict") else x,
+                    value
+                ))
+            elif hasattr(value, "to_dict"):
+                result[attr] = value.to_dict()
+            elif isinstance(value, dict):
+                result[attr] = dict(map(
+                    lambda item: (item[0], item[1].to_dict())
+                    if hasattr(item[1], "to_dict") else item,
+                    value.items()
+                ))
+            else:
+                result[attr] = value
+
+        return result
+
+    def to_json(self):
+        """
+        Returns the model as raw JSON
+        """
+        return json.dumps(sanitize_for_serialization(self.to_dict()))
+
+    def to_str(self):
+        """
+        Returns the string representation of the model
+        """
+        return pformat(self.to_dict())
+
+    def __repr__(self):
+        """
+        For `print` and `pprint`
+        """
+        return self.to_str()
+
+    def __eq__(self, other):
+        """
+        Returns true if both objects are equal
+        """
+        return self.__dict__ == other.__dict__
+
+    def __ne__(self, other):
+        """
+        Returns true if both objects are not equal
+        """
+        return not self == other
+
diff --git a/build/PureCloudPlatformClientV2/models/assigned_learning_module_domain_entity_listing.py b/build/PureCloudPlatformClientV2/models/assigned_learning_module_domain_entity_listing.py
index 58b0d2d56..fa1f85520 100644
--- a/build/PureCloudPlatformClientV2/models/assigned_learning_module_domain_entity_listing.py
+++ b/build/PureCloudPlatformClientV2/models/assigned_learning_module_domain_entity_listing.py
@@ -54,8 +54,8 @@ def __init__(self) -> None:
             'page_size': 'int',
             'page_number': 'int',
             'total': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -67,8 +67,8 @@ def __init__(self) -> None:
             'page_size': 'pageSize',
             'page_number': 'pageNumber',
             'total': 'total',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -79,8 +79,8 @@ def __init__(self) -> None:
         self._page_size = None
         self._page_number = None
         self._total = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -183,52 +183,52 @@ def total(self, total: int) -> None:
         self._total = total
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this AssignedLearningModuleDomainEntityListing.
+        Gets the first_uri of this AssignedLearningModuleDomainEntityListing.
 
 
-        :return: The last_uri of this AssignedLearningModuleDomainEntityListing.
+        :return: The first_uri of this AssignedLearningModuleDomainEntityListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this AssignedLearningModuleDomainEntityListing.
+        Sets the first_uri of this AssignedLearningModuleDomainEntityListing.
 
 
-        :param last_uri: The last_uri of this AssignedLearningModuleDomainEntityListing.
+        :param first_uri: The first_uri of this AssignedLearningModuleDomainEntityListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this AssignedLearningModuleDomainEntityListing.
+        Gets the last_uri of this AssignedLearningModuleDomainEntityListing.
 
 
-        :return: The first_uri of this AssignedLearningModuleDomainEntityListing.
+        :return: The last_uri of this AssignedLearningModuleDomainEntityListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this AssignedLearningModuleDomainEntityListing.
+        Sets the last_uri of this AssignedLearningModuleDomainEntityListing.
 
 
-        :param first_uri: The first_uri of this AssignedLearningModuleDomainEntityListing.
+        :param last_uri: The last_uri of this AssignedLearningModuleDomainEntityListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/assistant.py b/build/PureCloudPlatformClientV2/models/assistant.py
new file mode 100644
index 000000000..94dece245
--- /dev/null
+++ b/build/PureCloudPlatformClientV2/models/assistant.py
@@ -0,0 +1,447 @@
+# coding: utf-8
+
+"""
+Copyright 2016 SmartBear Software
+
+    Licensed under the Apache License, Version 2.0 (the "License");
+    you may not use this file except in compliance with the License.
+    You may obtain a copy of the License at
+
+        http://www.apache.org/licenses/LICENSE-2.0
+
+    Unless required by applicable law or agreed to in writing, software
+    distributed under the License is distributed on an "AS IS" BASIS,
+    WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+    See the License for the specific language governing permissions and
+    limitations under the License.
+
+    Ref: https://github.com/swagger-api/swagger-codegen
+"""
+
+from datetime import datetime
+from datetime import date
+from pprint import pformat
+from six import iteritems
+import re
+import json
+
+from ..utils import sanitize_for_serialization
+
+# type hinting support
+from typing import TYPE_CHECKING
+from typing import List
+from typing import Dict
+
+if TYPE_CHECKING:
+    from . import Copilot
+    from . import GoogleDialogflowConfig
+    from . import KnowledgeSuggestionConfig
+    from . import TranscriptionConfig
+    from . import UserReference
+
+class Assistant(object):
+    """
+    NOTE: This class is auto generated by the swagger code generator program.
+    Do not edit the class manually.
+    """
+    def __init__(self) -> None:
+        """
+        Assistant - a model defined in Swagger
+
+        :param dict swaggerTypes: The key is attribute name
+                                  and the value is attribute type.
+        :param dict attributeMap: The key is attribute name
+                                  and the value is json key in definition.
+        """
+        self.swagger_types = {
+            'id': 'str',
+            'name': 'str',
+            'date_created': 'datetime',
+            'date_modified': 'datetime',
+            'created_by': 'UserReference',
+            'modified_by': 'UserReference',
+            'google_dialogflow_config': 'GoogleDialogflowConfig',
+            'transcription_config': 'TranscriptionConfig',
+            'knowledge_suggestion_config': 'KnowledgeSuggestionConfig',
+            'state': 'str',
+            'copilot': 'Copilot',
+            'self_uri': 'str'
+        }
+
+        self.attribute_map = {
+            'id': 'id',
+            'name': 'name',
+            'date_created': 'dateCreated',
+            'date_modified': 'dateModified',
+            'created_by': 'createdBy',
+            'modified_by': 'modifiedBy',
+            'google_dialogflow_config': 'googleDialogflowConfig',
+            'transcription_config': 'transcriptionConfig',
+            'knowledge_suggestion_config': 'knowledgeSuggestionConfig',
+            'state': 'state',
+            'copilot': 'copilot',
+            'self_uri': 'selfUri'
+        }
+
+        self._id = None
+        self._name = None
+        self._date_created = None
+        self._date_modified = None
+        self._created_by = None
+        self._modified_by = None
+        self._google_dialogflow_config = None
+        self._transcription_config = None
+        self._knowledge_suggestion_config = None
+        self._state = None
+        self._copilot = None
+        self._self_uri = None
+
+    @property
+    def id(self) -> str:
+        """
+        Gets the id of this Assistant.
+        The globally unique identifier for the object.
+
+        :return: The id of this Assistant.
+        :rtype: str
+        """
+        return self._id
+
+    @id.setter
+    def id(self, id: str) -> None:
+        """
+        Sets the id of this Assistant.
+        The globally unique identifier for the object.
+
+        :param id: The id of this Assistant.
+        :type: str
+        """
+        
+
+        self._id = id
+
+    @property
+    def name(self) -> str:
+        """
+        Gets the name of this Assistant.
+        The name of the assistant that will assist the agent.
+
+        :return: The name of this Assistant.
+        :rtype: str
+        """
+        return self._name
+
+    @name.setter
+    def name(self, name: str) -> None:
+        """
+        Sets the name of this Assistant.
+        The name of the assistant that will assist the agent.
+
+        :param name: The name of this Assistant.
+        :type: str
+        """
+        
+
+        self._name = name
+
+    @property
+    def date_created(self) -> datetime:
+        """
+        Gets the date_created of this Assistant.
+        Date when the assistant was created. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z
+
+        :return: The date_created of this Assistant.
+        :rtype: datetime
+        """
+        return self._date_created
+
+    @date_created.setter
+    def date_created(self, date_created: datetime) -> None:
+        """
+        Sets the date_created of this Assistant.
+        Date when the assistant was created. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z
+
+        :param date_created: The date_created of this Assistant.
+        :type: datetime
+        """
+        
+
+        self._date_created = date_created
+
+    @property
+    def date_modified(self) -> datetime:
+        """
+        Gets the date_modified of this Assistant.
+        Date when the assistant was last modified. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z
+
+        :return: The date_modified of this Assistant.
+        :rtype: datetime
+        """
+        return self._date_modified
+
+    @date_modified.setter
+    def date_modified(self, date_modified: datetime) -> None:
+        """
+        Sets the date_modified of this Assistant.
+        Date when the assistant was last modified. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z
+
+        :param date_modified: The date_modified of this Assistant.
+        :type: datetime
+        """
+        
+
+        self._date_modified = date_modified
+
+    @property
+    def created_by(self) -> 'UserReference':
+        """
+        Gets the created_by of this Assistant.
+        The user who created the assistant.
+
+        :return: The created_by of this Assistant.
+        :rtype: UserReference
+        """
+        return self._created_by
+
+    @created_by.setter
+    def created_by(self, created_by: 'UserReference') -> None:
+        """
+        Sets the created_by of this Assistant.
+        The user who created the assistant.
+
+        :param created_by: The created_by of this Assistant.
+        :type: UserReference
+        """
+        
+
+        self._created_by = created_by
+
+    @property
+    def modified_by(self) -> 'UserReference':
+        """
+        Gets the modified_by of this Assistant.
+        The user who last modified the assistant.
+
+        :return: The modified_by of this Assistant.
+        :rtype: UserReference
+        """
+        return self._modified_by
+
+    @modified_by.setter
+    def modified_by(self, modified_by: 'UserReference') -> None:
+        """
+        Sets the modified_by of this Assistant.
+        The user who last modified the assistant.
+
+        :param modified_by: The modified_by of this Assistant.
+        :type: UserReference
+        """
+        
+
+        self._modified_by = modified_by
+
+    @property
+    def google_dialogflow_config(self) -> 'GoogleDialogflowConfig':
+        """
+        Gets the google_dialogflow_config of this Assistant.
+        Configuration of Dialogflow used to assist the agent with transcriptions and knowledge suggestions.
+
+        :return: The google_dialogflow_config of this Assistant.
+        :rtype: GoogleDialogflowConfig
+        """
+        return self._google_dialogflow_config
+
+    @google_dialogflow_config.setter
+    def google_dialogflow_config(self, google_dialogflow_config: 'GoogleDialogflowConfig') -> None:
+        """
+        Sets the google_dialogflow_config of this Assistant.
+        Configuration of Dialogflow used to assist the agent with transcriptions and knowledge suggestions.
+
+        :param google_dialogflow_config: The google_dialogflow_config of this Assistant.
+        :type: GoogleDialogflowConfig
+        """
+        
+
+        self._google_dialogflow_config = google_dialogflow_config
+
+    @property
+    def transcription_config(self) -> 'TranscriptionConfig':
+        """
+        Gets the transcription_config of this Assistant.
+        Configuration for speech transcription used to assist the agent.
+
+        :return: The transcription_config of this Assistant.
+        :rtype: TranscriptionConfig
+        """
+        return self._transcription_config
+
+    @transcription_config.setter
+    def transcription_config(self, transcription_config: 'TranscriptionConfig') -> None:
+        """
+        Sets the transcription_config of this Assistant.
+        Configuration for speech transcription used to assist the agent.
+
+        :param transcription_config: The transcription_config of this Assistant.
+        :type: TranscriptionConfig
+        """
+        
+
+        self._transcription_config = transcription_config
+
+    @property
+    def knowledge_suggestion_config(self) -> 'KnowledgeSuggestionConfig':
+        """
+        Gets the knowledge_suggestion_config of this Assistant.
+        Configuration that defines how to produce knowledge suggestions.
+
+        :return: The knowledge_suggestion_config of this Assistant.
+        :rtype: KnowledgeSuggestionConfig
+        """
+        return self._knowledge_suggestion_config
+
+    @knowledge_suggestion_config.setter
+    def knowledge_suggestion_config(self, knowledge_suggestion_config: 'KnowledgeSuggestionConfig') -> None:
+        """
+        Sets the knowledge_suggestion_config of this Assistant.
+        Configuration that defines how to produce knowledge suggestions.
+
+        :param knowledge_suggestion_config: The knowledge_suggestion_config of this Assistant.
+        :type: KnowledgeSuggestionConfig
+        """
+        
+
+        self._knowledge_suggestion_config = knowledge_suggestion_config
+
+    @property
+    def state(self) -> str:
+        """
+        Gets the state of this Assistant.
+        State of the assistant.
+
+        :return: The state of this Assistant.
+        :rtype: str
+        """
+        return self._state
+
+    @state.setter
+    def state(self, state: str) -> None:
+        """
+        Sets the state of this Assistant.
+        State of the assistant.
+
+        :param state: The state of this Assistant.
+        :type: str
+        """
+        if isinstance(state, int):
+            state = str(state)
+        allowed_values = ["Active", "Inactive"]
+        if state.lower() not in map(str.lower, allowed_values):
+            # print("Invalid value for state -> " + state)
+            self._state = "outdated_sdk_version"
+        else:
+            self._state = state
+
+    @property
+    def copilot(self) -> 'Copilot':
+        """
+        Gets the copilot of this Assistant.
+        Agent copilot configuration.
+
+        :return: The copilot of this Assistant.
+        :rtype: Copilot
+        """
+        return self._copilot
+
+    @copilot.setter
+    def copilot(self, copilot: 'Copilot') -> None:
+        """
+        Sets the copilot of this Assistant.
+        Agent copilot configuration.
+
+        :param copilot: The copilot of this Assistant.
+        :type: Copilot
+        """
+        
+
+        self._copilot = copilot
+
+    @property
+    def self_uri(self) -> str:
+        """
+        Gets the self_uri of this Assistant.
+        The URI for this object
+
+        :return: The self_uri of this Assistant.
+        :rtype: str
+        """
+        return self._self_uri
+
+    @self_uri.setter
+    def self_uri(self, self_uri: str) -> None:
+        """
+        Sets the self_uri of this Assistant.
+        The URI for this object
+
+        :param self_uri: The self_uri of this Assistant.
+        :type: str
+        """
+        
+
+        self._self_uri = self_uri
+
+    def to_dict(self):
+        """
+        Returns the model properties as a dict
+        """
+        result = {}
+
+        for attr, _ in iteritems(self.swagger_types):
+            value = getattr(self, attr)
+            if isinstance(value, list):
+                result[attr] = list(map(
+                    lambda x: x.to_dict() if hasattr(x, "to_dict") else x,
+                    value
+                ))
+            elif hasattr(value, "to_dict"):
+                result[attr] = value.to_dict()
+            elif isinstance(value, dict):
+                result[attr] = dict(map(
+                    lambda item: (item[0], item[1].to_dict())
+                    if hasattr(item[1], "to_dict") else item,
+                    value.items()
+                ))
+            else:
+                result[attr] = value
+
+        return result
+
+    def to_json(self):
+        """
+        Returns the model as raw JSON
+        """
+        return json.dumps(sanitize_for_serialization(self.to_dict()))
+
+    def to_str(self):
+        """
+        Returns the string representation of the model
+        """
+        return pformat(self.to_dict())
+
+    def __repr__(self):
+        """
+        For `print` and `pprint`
+        """
+        return self.to_str()
+
+    def __eq__(self, other):
+        """
+        Returns true if both objects are equal
+        """
+        return self.__dict__ == other.__dict__
+
+    def __ne__(self, other):
+        """
+        Returns true if both objects are not equal
+        """
+        return not self == other
+
diff --git a/build/PureCloudPlatformClientV2/models/assistant_listing.py b/build/PureCloudPlatformClientV2/models/assistant_listing.py
new file mode 100644
index 000000000..759270f01
--- /dev/null
+++ b/build/PureCloudPlatformClientV2/models/assistant_listing.py
@@ -0,0 +1,222 @@
+# coding: utf-8
+
+"""
+Copyright 2016 SmartBear Software
+
+    Licensed under the Apache License, Version 2.0 (the "License");
+    you may not use this file except in compliance with the License.
+    You may obtain a copy of the License at
+
+        http://www.apache.org/licenses/LICENSE-2.0
+
+    Unless required by applicable law or agreed to in writing, software
+    distributed under the License is distributed on an "AS IS" BASIS,
+    WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+    See the License for the specific language governing permissions and
+    limitations under the License.
+
+    Ref: https://github.com/swagger-api/swagger-codegen
+"""
+
+from datetime import datetime
+from datetime import date
+from pprint import pformat
+from six import iteritems
+import re
+import json
+
+from ..utils import sanitize_for_serialization
+
+# type hinting support
+from typing import TYPE_CHECKING
+from typing import List
+from typing import Dict
+
+if TYPE_CHECKING:
+    from . import Assistant
+
+class AssistantListing(object):
+    """
+    NOTE: This class is auto generated by the swagger code generator program.
+    Do not edit the class manually.
+    """
+    def __init__(self) -> None:
+        """
+        AssistantListing - a model defined in Swagger
+
+        :param dict swaggerTypes: The key is attribute name
+                                  and the value is attribute type.
+        :param dict attributeMap: The key is attribute name
+                                  and the value is json key in definition.
+        """
+        self.swagger_types = {
+            'entities': 'list[Assistant]',
+            'next_uri': 'str',
+            'self_uri': 'str',
+            'previous_uri': 'str'
+        }
+
+        self.attribute_map = {
+            'entities': 'entities',
+            'next_uri': 'nextUri',
+            'self_uri': 'selfUri',
+            'previous_uri': 'previousUri'
+        }
+
+        self._entities = None
+        self._next_uri = None
+        self._self_uri = None
+        self._previous_uri = None
+
+    @property
+    def entities(self) -> List['Assistant']:
+        """
+        Gets the entities of this AssistantListing.
+
+
+        :return: The entities of this AssistantListing.
+        :rtype: list[Assistant]
+        """
+        return self._entities
+
+    @entities.setter
+    def entities(self, entities: List['Assistant']) -> None:
+        """
+        Sets the entities of this AssistantListing.
+
+
+        :param entities: The entities of this AssistantListing.
+        :type: list[Assistant]
+        """
+        
+
+        self._entities = entities
+
+    @property
+    def next_uri(self) -> str:
+        """
+        Gets the next_uri of this AssistantListing.
+
+
+        :return: The next_uri of this AssistantListing.
+        :rtype: str
+        """
+        return self._next_uri
+
+    @next_uri.setter
+    def next_uri(self, next_uri: str) -> None:
+        """
+        Sets the next_uri of this AssistantListing.
+
+
+        :param next_uri: The next_uri of this AssistantListing.
+        :type: str
+        """
+        
+
+        self._next_uri = next_uri
+
+    @property
+    def self_uri(self) -> str:
+        """
+        Gets the self_uri of this AssistantListing.
+
+
+        :return: The self_uri of this AssistantListing.
+        :rtype: str
+        """
+        return self._self_uri
+
+    @self_uri.setter
+    def self_uri(self, self_uri: str) -> None:
+        """
+        Sets the self_uri of this AssistantListing.
+
+
+        :param self_uri: The self_uri of this AssistantListing.
+        :type: str
+        """
+        
+
+        self._self_uri = self_uri
+
+    @property
+    def previous_uri(self) -> str:
+        """
+        Gets the previous_uri of this AssistantListing.
+
+
+        :return: The previous_uri of this AssistantListing.
+        :rtype: str
+        """
+        return self._previous_uri
+
+    @previous_uri.setter
+    def previous_uri(self, previous_uri: str) -> None:
+        """
+        Sets the previous_uri of this AssistantListing.
+
+
+        :param previous_uri: The previous_uri of this AssistantListing.
+        :type: str
+        """
+        
+
+        self._previous_uri = previous_uri
+
+    def to_dict(self):
+        """
+        Returns the model properties as a dict
+        """
+        result = {}
+
+        for attr, _ in iteritems(self.swagger_types):
+            value = getattr(self, attr)
+            if isinstance(value, list):
+                result[attr] = list(map(
+                    lambda x: x.to_dict() if hasattr(x, "to_dict") else x,
+                    value
+                ))
+            elif hasattr(value, "to_dict"):
+                result[attr] = value.to_dict()
+            elif isinstance(value, dict):
+                result[attr] = dict(map(
+                    lambda item: (item[0], item[1].to_dict())
+                    if hasattr(item[1], "to_dict") else item,
+                    value.items()
+                ))
+            else:
+                result[attr] = value
+
+        return result
+
+    def to_json(self):
+        """
+        Returns the model as raw JSON
+        """
+        return json.dumps(sanitize_for_serialization(self.to_dict()))
+
+    def to_str(self):
+        """
+        Returns the string representation of the model
+        """
+        return pformat(self.to_dict())
+
+    def __repr__(self):
+        """
+        For `print` and `pprint`
+        """
+        return self.to_str()
+
+    def __eq__(self, other):
+        """
+        Returns true if both objects are equal
+        """
+        return self.__dict__ == other.__dict__
+
+    def __ne__(self, other):
+        """
+        Returns true if both objects are not equal
+        """
+        return not self == other
+
diff --git a/build/PureCloudPlatformClientV2/models/assistant_queue.py b/build/PureCloudPlatformClientV2/models/assistant_queue.py
new file mode 100644
index 000000000..d255e121b
--- /dev/null
+++ b/build/PureCloudPlatformClientV2/models/assistant_queue.py
@@ -0,0 +1,276 @@
+# coding: utf-8
+
+"""
+Copyright 2016 SmartBear Software
+
+    Licensed under the Apache License, Version 2.0 (the "License");
+    you may not use this file except in compliance with the License.
+    You may obtain a copy of the License at
+
+        http://www.apache.org/licenses/LICENSE-2.0
+
+    Unless required by applicable law or agreed to in writing, software
+    distributed under the License is distributed on an "AS IS" BASIS,
+    WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+    See the License for the specific language governing permissions and
+    limitations under the License.
+
+    Ref: https://github.com/swagger-api/swagger-codegen
+"""
+
+from datetime import datetime
+from datetime import date
+from pprint import pformat
+from six import iteritems
+import re
+import json
+
+from ..utils import sanitize_for_serialization
+
+# type hinting support
+from typing import TYPE_CHECKING
+from typing import List
+from typing import Dict
+
+if TYPE_CHECKING:
+    from . import Assistant
+
+class AssistantQueue(object):
+    """
+    NOTE: This class is auto generated by the swagger code generator program.
+    Do not edit the class manually.
+    """
+    def __init__(self) -> None:
+        """
+        AssistantQueue - a model defined in Swagger
+
+        :param dict swaggerTypes: The key is attribute name
+                                  and the value is attribute type.
+        :param dict attributeMap: The key is attribute name
+                                  and the value is json key in definition.
+        """
+        self.swagger_types = {
+            'id': 'str',
+            'media_types': 'list[str]',
+            'assistant': 'Assistant',
+            'date_created': 'datetime',
+            'date_modified': 'datetime',
+            'self_uri': 'str'
+        }
+
+        self.attribute_map = {
+            'id': 'id',
+            'media_types': 'mediaTypes',
+            'assistant': 'assistant',
+            'date_created': 'dateCreated',
+            'date_modified': 'dateModified',
+            'self_uri': 'selfUri'
+        }
+
+        self._id = None
+        self._media_types = None
+        self._assistant = None
+        self._date_created = None
+        self._date_modified = None
+        self._self_uri = None
+
+    @property
+    def id(self) -> str:
+        """
+        Gets the id of this AssistantQueue.
+        The globally unique identifier for the queue.
+
+        :return: The id of this AssistantQueue.
+        :rtype: str
+        """
+        return self._id
+
+    @id.setter
+    def id(self, id: str) -> None:
+        """
+        Sets the id of this AssistantQueue.
+        The globally unique identifier for the queue.
+
+        :param id: The id of this AssistantQueue.
+        :type: str
+        """
+        
+
+        self._id = id
+
+    @property
+    def media_types(self) -> List[str]:
+        """
+        Gets the media_types of this AssistantQueue.
+        List of media Types in which the assistant is activated for this queue.
+
+        :return: The media_types of this AssistantQueue.
+        :rtype: list[str]
+        """
+        return self._media_types
+
+    @media_types.setter
+    def media_types(self, media_types: List[str]) -> None:
+        """
+        Sets the media_types of this AssistantQueue.
+        List of media Types in which the assistant is activated for this queue.
+
+        :param media_types: The media_types of this AssistantQueue.
+        :type: list[str]
+        """
+        
+
+        self._media_types = media_types
+
+    @property
+    def assistant(self) -> 'Assistant':
+        """
+        Gets the assistant of this AssistantQueue.
+        Assistant to which the queue is assigned.
+
+        :return: The assistant of this AssistantQueue.
+        :rtype: Assistant
+        """
+        return self._assistant
+
+    @assistant.setter
+    def assistant(self, assistant: 'Assistant') -> None:
+        """
+        Sets the assistant of this AssistantQueue.
+        Assistant to which the queue is assigned.
+
+        :param assistant: The assistant of this AssistantQueue.
+        :type: Assistant
+        """
+        
+
+        self._assistant = assistant
+
+    @property
+    def date_created(self) -> datetime:
+        """
+        Gets the date_created of this AssistantQueue.
+        Date when the assistant queue was created. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z
+
+        :return: The date_created of this AssistantQueue.
+        :rtype: datetime
+        """
+        return self._date_created
+
+    @date_created.setter
+    def date_created(self, date_created: datetime) -> None:
+        """
+        Sets the date_created of this AssistantQueue.
+        Date when the assistant queue was created. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z
+
+        :param date_created: The date_created of this AssistantQueue.
+        :type: datetime
+        """
+        
+
+        self._date_created = date_created
+
+    @property
+    def date_modified(self) -> datetime:
+        """
+        Gets the date_modified of this AssistantQueue.
+        Date when the assistant queue was last modified. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z
+
+        :return: The date_modified of this AssistantQueue.
+        :rtype: datetime
+        """
+        return self._date_modified
+
+    @date_modified.setter
+    def date_modified(self, date_modified: datetime) -> None:
+        """
+        Sets the date_modified of this AssistantQueue.
+        Date when the assistant queue was last modified. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z
+
+        :param date_modified: The date_modified of this AssistantQueue.
+        :type: datetime
+        """
+        
+
+        self._date_modified = date_modified
+
+    @property
+    def self_uri(self) -> str:
+        """
+        Gets the self_uri of this AssistantQueue.
+        The URI for this object
+
+        :return: The self_uri of this AssistantQueue.
+        :rtype: str
+        """
+        return self._self_uri
+
+    @self_uri.setter
+    def self_uri(self, self_uri: str) -> None:
+        """
+        Sets the self_uri of this AssistantQueue.
+        The URI for this object
+
+        :param self_uri: The self_uri of this AssistantQueue.
+        :type: str
+        """
+        
+
+        self._self_uri = self_uri
+
+    def to_dict(self):
+        """
+        Returns the model properties as a dict
+        """
+        result = {}
+
+        for attr, _ in iteritems(self.swagger_types):
+            value = getattr(self, attr)
+            if isinstance(value, list):
+                result[attr] = list(map(
+                    lambda x: x.to_dict() if hasattr(x, "to_dict") else x,
+                    value
+                ))
+            elif hasattr(value, "to_dict"):
+                result[attr] = value.to_dict()
+            elif isinstance(value, dict):
+                result[attr] = dict(map(
+                    lambda item: (item[0], item[1].to_dict())
+                    if hasattr(item[1], "to_dict") else item,
+                    value.items()
+                ))
+            else:
+                result[attr] = value
+
+        return result
+
+    def to_json(self):
+        """
+        Returns the model as raw JSON
+        """
+        return json.dumps(sanitize_for_serialization(self.to_dict()))
+
+    def to_str(self):
+        """
+        Returns the string representation of the model
+        """
+        return pformat(self.to_dict())
+
+    def __repr__(self):
+        """
+        For `print` and `pprint`
+        """
+        return self.to_str()
+
+    def __eq__(self, other):
+        """
+        Returns true if both objects are equal
+        """
+        return self.__dict__ == other.__dict__
+
+    def __ne__(self, other):
+        """
+        Returns true if both objects are not equal
+        """
+        return not self == other
+
diff --git a/build/PureCloudPlatformClientV2/models/assistant_queue_listing.py b/build/PureCloudPlatformClientV2/models/assistant_queue_listing.py
new file mode 100644
index 000000000..a57a48ba8
--- /dev/null
+++ b/build/PureCloudPlatformClientV2/models/assistant_queue_listing.py
@@ -0,0 +1,222 @@
+# coding: utf-8
+
+"""
+Copyright 2016 SmartBear Software
+
+    Licensed under the Apache License, Version 2.0 (the "License");
+    you may not use this file except in compliance with the License.
+    You may obtain a copy of the License at
+
+        http://www.apache.org/licenses/LICENSE-2.0
+
+    Unless required by applicable law or agreed to in writing, software
+    distributed under the License is distributed on an "AS IS" BASIS,
+    WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+    See the License for the specific language governing permissions and
+    limitations under the License.
+
+    Ref: https://github.com/swagger-api/swagger-codegen
+"""
+
+from datetime import datetime
+from datetime import date
+from pprint import pformat
+from six import iteritems
+import re
+import json
+
+from ..utils import sanitize_for_serialization
+
+# type hinting support
+from typing import TYPE_CHECKING
+from typing import List
+from typing import Dict
+
+if TYPE_CHECKING:
+    from . import AssistantQueue
+
+class AssistantQueueListing(object):
+    """
+    NOTE: This class is auto generated by the swagger code generator program.
+    Do not edit the class manually.
+    """
+    def __init__(self) -> None:
+        """
+        AssistantQueueListing - a model defined in Swagger
+
+        :param dict swaggerTypes: The key is attribute name
+                                  and the value is attribute type.
+        :param dict attributeMap: The key is attribute name
+                                  and the value is json key in definition.
+        """
+        self.swagger_types = {
+            'entities': 'list[AssistantQueue]',
+            'next_uri': 'str',
+            'self_uri': 'str',
+            'previous_uri': 'str'
+        }
+
+        self.attribute_map = {
+            'entities': 'entities',
+            'next_uri': 'nextUri',
+            'self_uri': 'selfUri',
+            'previous_uri': 'previousUri'
+        }
+
+        self._entities = None
+        self._next_uri = None
+        self._self_uri = None
+        self._previous_uri = None
+
+    @property
+    def entities(self) -> List['AssistantQueue']:
+        """
+        Gets the entities of this AssistantQueueListing.
+
+
+        :return: The entities of this AssistantQueueListing.
+        :rtype: list[AssistantQueue]
+        """
+        return self._entities
+
+    @entities.setter
+    def entities(self, entities: List['AssistantQueue']) -> None:
+        """
+        Sets the entities of this AssistantQueueListing.
+
+
+        :param entities: The entities of this AssistantQueueListing.
+        :type: list[AssistantQueue]
+        """
+        
+
+        self._entities = entities
+
+    @property
+    def next_uri(self) -> str:
+        """
+        Gets the next_uri of this AssistantQueueListing.
+
+
+        :return: The next_uri of this AssistantQueueListing.
+        :rtype: str
+        """
+        return self._next_uri
+
+    @next_uri.setter
+    def next_uri(self, next_uri: str) -> None:
+        """
+        Sets the next_uri of this AssistantQueueListing.
+
+
+        :param next_uri: The next_uri of this AssistantQueueListing.
+        :type: str
+        """
+        
+
+        self._next_uri = next_uri
+
+    @property
+    def self_uri(self) -> str:
+        """
+        Gets the self_uri of this AssistantQueueListing.
+
+
+        :return: The self_uri of this AssistantQueueListing.
+        :rtype: str
+        """
+        return self._self_uri
+
+    @self_uri.setter
+    def self_uri(self, self_uri: str) -> None:
+        """
+        Sets the self_uri of this AssistantQueueListing.
+
+
+        :param self_uri: The self_uri of this AssistantQueueListing.
+        :type: str
+        """
+        
+
+        self._self_uri = self_uri
+
+    @property
+    def previous_uri(self) -> str:
+        """
+        Gets the previous_uri of this AssistantQueueListing.
+
+
+        :return: The previous_uri of this AssistantQueueListing.
+        :rtype: str
+        """
+        return self._previous_uri
+
+    @previous_uri.setter
+    def previous_uri(self, previous_uri: str) -> None:
+        """
+        Sets the previous_uri of this AssistantQueueListing.
+
+
+        :param previous_uri: The previous_uri of this AssistantQueueListing.
+        :type: str
+        """
+        
+
+        self._previous_uri = previous_uri
+
+    def to_dict(self):
+        """
+        Returns the model properties as a dict
+        """
+        result = {}
+
+        for attr, _ in iteritems(self.swagger_types):
+            value = getattr(self, attr)
+            if isinstance(value, list):
+                result[attr] = list(map(
+                    lambda x: x.to_dict() if hasattr(x, "to_dict") else x,
+                    value
+                ))
+            elif hasattr(value, "to_dict"):
+                result[attr] = value.to_dict()
+            elif isinstance(value, dict):
+                result[attr] = dict(map(
+                    lambda item: (item[0], item[1].to_dict())
+                    if hasattr(item[1], "to_dict") else item,
+                    value.items()
+                ))
+            else:
+                result[attr] = value
+
+        return result
+
+    def to_json(self):
+        """
+        Returns the model as raw JSON
+        """
+        return json.dumps(sanitize_for_serialization(self.to_dict()))
+
+    def to_str(self):
+        """
+        Returns the string representation of the model
+        """
+        return pformat(self.to_dict())
+
+    def __repr__(self):
+        """
+        For `print` and `pprint`
+        """
+        return self.to_str()
+
+    def __eq__(self, other):
+        """
+        Returns true if both objects are equal
+        """
+        return self.__dict__ == other.__dict__
+
+    def __ne__(self, other):
+        """
+        Returns true if both objects are not equal
+        """
+        return not self == other
+
diff --git a/build/PureCloudPlatformClientV2/models/attempt_limits_entity_listing.py b/build/PureCloudPlatformClientV2/models/attempt_limits_entity_listing.py
index ae3d14e7f..6b4846a45 100644
--- a/build/PureCloudPlatformClientV2/models/attempt_limits_entity_listing.py
+++ b/build/PureCloudPlatformClientV2/models/attempt_limits_entity_listing.py
@@ -54,8 +54,8 @@ def __init__(self) -> None:
             'page_size': 'int',
             'page_number': 'int',
             'total': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -67,8 +67,8 @@ def __init__(self) -> None:
             'page_size': 'pageSize',
             'page_number': 'pageNumber',
             'total': 'total',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -79,8 +79,8 @@ def __init__(self) -> None:
         self._page_size = None
         self._page_number = None
         self._total = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -183,52 +183,52 @@ def total(self, total: int) -> None:
         self._total = total
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this AttemptLimitsEntityListing.
+        Gets the first_uri of this AttemptLimitsEntityListing.
 
 
-        :return: The last_uri of this AttemptLimitsEntityListing.
+        :return: The first_uri of this AttemptLimitsEntityListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this AttemptLimitsEntityListing.
+        Sets the first_uri of this AttemptLimitsEntityListing.
 
 
-        :param last_uri: The last_uri of this AttemptLimitsEntityListing.
+        :param first_uri: The first_uri of this AttemptLimitsEntityListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this AttemptLimitsEntityListing.
+        Gets the last_uri of this AttemptLimitsEntityListing.
 
 
-        :return: The first_uri of this AttemptLimitsEntityListing.
+        :return: The last_uri of this AttemptLimitsEntityListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this AttemptLimitsEntityListing.
+        Sets the last_uri of this AttemptLimitsEntityListing.
 
 
-        :param first_uri: The first_uri of this AttemptLimitsEntityListing.
+        :param last_uri: The last_uri of this AttemptLimitsEntityListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/authz_division_entity_listing.py b/build/PureCloudPlatformClientV2/models/authz_division_entity_listing.py
index 3f3e53511..ed9f3c4b8 100644
--- a/build/PureCloudPlatformClientV2/models/authz_division_entity_listing.py
+++ b/build/PureCloudPlatformClientV2/models/authz_division_entity_listing.py
@@ -54,8 +54,8 @@ def __init__(self) -> None:
             'page_size': 'int',
             'page_number': 'int',
             'total': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -67,8 +67,8 @@ def __init__(self) -> None:
             'page_size': 'pageSize',
             'page_number': 'pageNumber',
             'total': 'total',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -79,8 +79,8 @@ def __init__(self) -> None:
         self._page_size = None
         self._page_number = None
         self._total = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -183,52 +183,52 @@ def total(self, total: int) -> None:
         self._total = total
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this AuthzDivisionEntityListing.
+        Gets the first_uri of this AuthzDivisionEntityListing.
 
 
-        :return: The last_uri of this AuthzDivisionEntityListing.
+        :return: The first_uri of this AuthzDivisionEntityListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this AuthzDivisionEntityListing.
+        Sets the first_uri of this AuthzDivisionEntityListing.
 
 
-        :param last_uri: The last_uri of this AuthzDivisionEntityListing.
+        :param first_uri: The first_uri of this AuthzDivisionEntityListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this AuthzDivisionEntityListing.
+        Gets the last_uri of this AuthzDivisionEntityListing.
 
 
-        :return: The first_uri of this AuthzDivisionEntityListing.
+        :return: The last_uri of this AuthzDivisionEntityListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this AuthzDivisionEntityListing.
+        Sets the last_uri of this AuthzDivisionEntityListing.
 
 
-        :param first_uri: The first_uri of this AuthzDivisionEntityListing.
+        :param last_uri: The last_uri of this AuthzDivisionEntityListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/bot_connector_bot_summary_entity_listing.py b/build/PureCloudPlatformClientV2/models/bot_connector_bot_summary_entity_listing.py
index dd64cb03d..edd8fb3b3 100644
--- a/build/PureCloudPlatformClientV2/models/bot_connector_bot_summary_entity_listing.py
+++ b/build/PureCloudPlatformClientV2/models/bot_connector_bot_summary_entity_listing.py
@@ -54,8 +54,8 @@ def __init__(self) -> None:
             'page_size': 'int',
             'page_number': 'int',
             'total': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -67,8 +67,8 @@ def __init__(self) -> None:
             'page_size': 'pageSize',
             'page_number': 'pageNumber',
             'total': 'total',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -79,8 +79,8 @@ def __init__(self) -> None:
         self._page_size = None
         self._page_number = None
         self._total = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -183,52 +183,52 @@ def total(self, total: int) -> None:
         self._total = total
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this BotConnectorBotSummaryEntityListing.
+        Gets the first_uri of this BotConnectorBotSummaryEntityListing.
 
 
-        :return: The last_uri of this BotConnectorBotSummaryEntityListing.
+        :return: The first_uri of this BotConnectorBotSummaryEntityListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this BotConnectorBotSummaryEntityListing.
+        Sets the first_uri of this BotConnectorBotSummaryEntityListing.
 
 
-        :param last_uri: The last_uri of this BotConnectorBotSummaryEntityListing.
+        :param first_uri: The first_uri of this BotConnectorBotSummaryEntityListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this BotConnectorBotSummaryEntityListing.
+        Gets the last_uri of this BotConnectorBotSummaryEntityListing.
 
 
-        :return: The first_uri of this BotConnectorBotSummaryEntityListing.
+        :return: The last_uri of this BotConnectorBotSummaryEntityListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this BotConnectorBotSummaryEntityListing.
+        Sets the last_uri of this BotConnectorBotSummaryEntityListing.
 
 
-        :param first_uri: The first_uri of this BotConnectorBotSummaryEntityListing.
+        :param last_uri: The last_uri of this BotConnectorBotSummaryEntityListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/bot_connector_bot_version_summary_entity_listing.py b/build/PureCloudPlatformClientV2/models/bot_connector_bot_version_summary_entity_listing.py
index 018ca1965..8e3c0e4dc 100644
--- a/build/PureCloudPlatformClientV2/models/bot_connector_bot_version_summary_entity_listing.py
+++ b/build/PureCloudPlatformClientV2/models/bot_connector_bot_version_summary_entity_listing.py
@@ -54,8 +54,8 @@ def __init__(self) -> None:
             'page_size': 'int',
             'page_number': 'int',
             'total': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -67,8 +67,8 @@ def __init__(self) -> None:
             'page_size': 'pageSize',
             'page_number': 'pageNumber',
             'total': 'total',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -79,8 +79,8 @@ def __init__(self) -> None:
         self._page_size = None
         self._page_number = None
         self._total = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -183,52 +183,52 @@ def total(self, total: int) -> None:
         self._total = total
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this BotConnectorBotVersionSummaryEntityListing.
+        Gets the first_uri of this BotConnectorBotVersionSummaryEntityListing.
 
 
-        :return: The last_uri of this BotConnectorBotVersionSummaryEntityListing.
+        :return: The first_uri of this BotConnectorBotVersionSummaryEntityListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this BotConnectorBotVersionSummaryEntityListing.
+        Sets the first_uri of this BotConnectorBotVersionSummaryEntityListing.
 
 
-        :param last_uri: The last_uri of this BotConnectorBotVersionSummaryEntityListing.
+        :param first_uri: The first_uri of this BotConnectorBotVersionSummaryEntityListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this BotConnectorBotVersionSummaryEntityListing.
+        Gets the last_uri of this BotConnectorBotVersionSummaryEntityListing.
 
 
-        :return: The first_uri of this BotConnectorBotVersionSummaryEntityListing.
+        :return: The last_uri of this BotConnectorBotVersionSummaryEntityListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this BotConnectorBotVersionSummaryEntityListing.
+        Sets the last_uri of this BotConnectorBotVersionSummaryEntityListing.
 
 
-        :param first_uri: The first_uri of this BotConnectorBotVersionSummaryEntityListing.
+        :param last_uri: The last_uri of this BotConnectorBotVersionSummaryEntityListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/bu_activity_settings_request.py b/build/PureCloudPlatformClientV2/models/bu_activity_settings_request.py
new file mode 100644
index 000000000..6bd2f6c6e
--- /dev/null
+++ b/build/PureCloudPlatformClientV2/models/bu_activity_settings_request.py
@@ -0,0 +1,139 @@
+# coding: utf-8
+
+"""
+Copyright 2016 SmartBear Software
+
+    Licensed under the Apache License, Version 2.0 (the "License");
+    you may not use this file except in compliance with the License.
+    You may obtain a copy of the License at
+
+        http://www.apache.org/licenses/LICENSE-2.0
+
+    Unless required by applicable law or agreed to in writing, software
+    distributed under the License is distributed on an "AS IS" BASIS,
+    WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+    See the License for the specific language governing permissions and
+    limitations under the License.
+
+    Ref: https://github.com/swagger-api/swagger-codegen
+"""
+
+from datetime import datetime
+from datetime import date
+from pprint import pformat
+from six import iteritems
+import re
+import json
+
+from ..utils import sanitize_for_serialization
+
+# type hinting support
+from typing import TYPE_CHECKING
+from typing import List
+from typing import Dict
+
+
+class BuActivitySettingsRequest(object):
+    """
+    NOTE: This class is auto generated by the swagger code generator program.
+    Do not edit the class manually.
+    """
+    def __init__(self) -> None:
+        """
+        BuActivitySettingsRequest - a model defined in Swagger
+
+        :param dict swaggerTypes: The key is attribute name
+                                  and the value is attribute type.
+        :param dict attributeMap: The key is attribute name
+                                  and the value is json key in definition.
+        """
+        self.swagger_types = {
+            'default_activity_code_id': 'str'
+        }
+
+        self.attribute_map = {
+            'default_activity_code_id': 'defaultActivityCodeId'
+        }
+
+        self._default_activity_code_id = None
+
+    @property
+    def default_activity_code_id(self) -> str:
+        """
+        Gets the default_activity_code_id of this BuActivitySettingsRequest.
+        Default Activity Code ID settings
+
+        :return: The default_activity_code_id of this BuActivitySettingsRequest.
+        :rtype: str
+        """
+        return self._default_activity_code_id
+
+    @default_activity_code_id.setter
+    def default_activity_code_id(self, default_activity_code_id: str) -> None:
+        """
+        Sets the default_activity_code_id of this BuActivitySettingsRequest.
+        Default Activity Code ID settings
+
+        :param default_activity_code_id: The default_activity_code_id of this BuActivitySettingsRequest.
+        :type: str
+        """
+        
+
+        self._default_activity_code_id = default_activity_code_id
+
+    def to_dict(self):
+        """
+        Returns the model properties as a dict
+        """
+        result = {}
+
+        for attr, _ in iteritems(self.swagger_types):
+            value = getattr(self, attr)
+            if isinstance(value, list):
+                result[attr] = list(map(
+                    lambda x: x.to_dict() if hasattr(x, "to_dict") else x,
+                    value
+                ))
+            elif hasattr(value, "to_dict"):
+                result[attr] = value.to_dict()
+            elif isinstance(value, dict):
+                result[attr] = dict(map(
+                    lambda item: (item[0], item[1].to_dict())
+                    if hasattr(item[1], "to_dict") else item,
+                    value.items()
+                ))
+            else:
+                result[attr] = value
+
+        return result
+
+    def to_json(self):
+        """
+        Returns the model as raw JSON
+        """
+        return json.dumps(sanitize_for_serialization(self.to_dict()))
+
+    def to_str(self):
+        """
+        Returns the string representation of the model
+        """
+        return pformat(self.to_dict())
+
+    def __repr__(self):
+        """
+        For `print` and `pprint`
+        """
+        return self.to_str()
+
+    def __eq__(self, other):
+        """
+        Returns true if both objects are equal
+        """
+        return self.__dict__ == other.__dict__
+
+    def __ne__(self, other):
+        """
+        Returns true if both objects are not equal
+        """
+        return not self == other
+
diff --git a/build/PureCloudPlatformClientV2/models/bu_activity_settings_response.py b/build/PureCloudPlatformClientV2/models/bu_activity_settings_response.py
new file mode 100644
index 000000000..3e5fa1344
--- /dev/null
+++ b/build/PureCloudPlatformClientV2/models/bu_activity_settings_response.py
@@ -0,0 +1,141 @@
+# coding: utf-8
+
+"""
+Copyright 2016 SmartBear Software
+
+    Licensed under the Apache License, Version 2.0 (the "License");
+    you may not use this file except in compliance with the License.
+    You may obtain a copy of the License at
+
+        http://www.apache.org/licenses/LICENSE-2.0
+
+    Unless required by applicable law or agreed to in writing, software
+    distributed under the License is distributed on an "AS IS" BASIS,
+    WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+    See the License for the specific language governing permissions and
+    limitations under the License.
+
+    Ref: https://github.com/swagger-api/swagger-codegen
+"""
+
+from datetime import datetime
+from datetime import date
+from pprint import pformat
+from six import iteritems
+import re
+import json
+
+from ..utils import sanitize_for_serialization
+
+# type hinting support
+from typing import TYPE_CHECKING
+from typing import List
+from typing import Dict
+
+if TYPE_CHECKING:
+    from . import ActivityCodeReference
+
+class BuActivitySettingsResponse(object):
+    """
+    NOTE: This class is auto generated by the swagger code generator program.
+    Do not edit the class manually.
+    """
+    def __init__(self) -> None:
+        """
+        BuActivitySettingsResponse - a model defined in Swagger
+
+        :param dict swaggerTypes: The key is attribute name
+                                  and the value is attribute type.
+        :param dict attributeMap: The key is attribute name
+                                  and the value is json key in definition.
+        """
+        self.swagger_types = {
+            'default_activity_code': 'ActivityCodeReference'
+        }
+
+        self.attribute_map = {
+            'default_activity_code': 'defaultActivityCode'
+        }
+
+        self._default_activity_code = None
+
+    @property
+    def default_activity_code(self) -> 'ActivityCodeReference':
+        """
+        Gets the default_activity_code of this BuActivitySettingsResponse.
+        Default Activity Code settings
+
+        :return: The default_activity_code of this BuActivitySettingsResponse.
+        :rtype: ActivityCodeReference
+        """
+        return self._default_activity_code
+
+    @default_activity_code.setter
+    def default_activity_code(self, default_activity_code: 'ActivityCodeReference') -> None:
+        """
+        Sets the default_activity_code of this BuActivitySettingsResponse.
+        Default Activity Code settings
+
+        :param default_activity_code: The default_activity_code of this BuActivitySettingsResponse.
+        :type: ActivityCodeReference
+        """
+        
+
+        self._default_activity_code = default_activity_code
+
+    def to_dict(self):
+        """
+        Returns the model properties as a dict
+        """
+        result = {}
+
+        for attr, _ in iteritems(self.swagger_types):
+            value = getattr(self, attr)
+            if isinstance(value, list):
+                result[attr] = list(map(
+                    lambda x: x.to_dict() if hasattr(x, "to_dict") else x,
+                    value
+                ))
+            elif hasattr(value, "to_dict"):
+                result[attr] = value.to_dict()
+            elif isinstance(value, dict):
+                result[attr] = dict(map(
+                    lambda item: (item[0], item[1].to_dict())
+                    if hasattr(item[1], "to_dict") else item,
+                    value.items()
+                ))
+            else:
+                result[attr] = value
+
+        return result
+
+    def to_json(self):
+        """
+        Returns the model as raw JSON
+        """
+        return json.dumps(sanitize_for_serialization(self.to_dict()))
+
+    def to_str(self):
+        """
+        Returns the string representation of the model
+        """
+        return pformat(self.to_dict())
+
+    def __repr__(self):
+        """
+        For `print` and `pprint`
+        """
+        return self.to_str()
+
+    def __eq__(self, other):
+        """
+        Returns true if both objects are equal
+        """
+        return self.__dict__ == other.__dict__
+
+    def __ne__(self, other):
+        """
+        Returns true if both objects are not equal
+        """
+        return not self == other
+
diff --git a/build/PureCloudPlatformClientV2/models/bu_notification_settings_request.py b/build/PureCloudPlatformClientV2/models/bu_notification_settings_request.py
new file mode 100644
index 000000000..5adf1e6ca
--- /dev/null
+++ b/build/PureCloudPlatformClientV2/models/bu_notification_settings_request.py
@@ -0,0 +1,141 @@
+# coding: utf-8
+
+"""
+Copyright 2016 SmartBear Software
+
+    Licensed under the Apache License, Version 2.0 (the "License");
+    you may not use this file except in compliance with the License.
+    You may obtain a copy of the License at
+
+        http://www.apache.org/licenses/LICENSE-2.0
+
+    Unless required by applicable law or agreed to in writing, software
+    distributed under the License is distributed on an "AS IS" BASIS,
+    WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+    See the License for the specific language governing permissions and
+    limitations under the License.
+
+    Ref: https://github.com/swagger-api/swagger-codegen
+"""
+
+from datetime import datetime
+from datetime import date
+from pprint import pformat
+from six import iteritems
+import re
+import json
+
+from ..utils import sanitize_for_serialization
+
+# type hinting support
+from typing import TYPE_CHECKING
+from typing import List
+from typing import Dict
+
+if TYPE_CHECKING:
+    from . import BuScheduleNotificationsSettingsRequest
+
+class BuNotificationSettingsRequest(object):
+    """
+    NOTE: This class is auto generated by the swagger code generator program.
+    Do not edit the class manually.
+    """
+    def __init__(self) -> None:
+        """
+        BuNotificationSettingsRequest - a model defined in Swagger
+
+        :param dict swaggerTypes: The key is attribute name
+                                  and the value is attribute type.
+        :param dict attributeMap: The key is attribute name
+                                  and the value is json key in definition.
+        """
+        self.swagger_types = {
+            'scheduling': 'BuScheduleNotificationsSettingsRequest'
+        }
+
+        self.attribute_map = {
+            'scheduling': 'scheduling'
+        }
+
+        self._scheduling = None
+
+    @property
+    def scheduling(self) -> 'BuScheduleNotificationsSettingsRequest':
+        """
+        Gets the scheduling of this BuNotificationSettingsRequest.
+        Schedule notification settings
+
+        :return: The scheduling of this BuNotificationSettingsRequest.
+        :rtype: BuScheduleNotificationsSettingsRequest
+        """
+        return self._scheduling
+
+    @scheduling.setter
+    def scheduling(self, scheduling: 'BuScheduleNotificationsSettingsRequest') -> None:
+        """
+        Sets the scheduling of this BuNotificationSettingsRequest.
+        Schedule notification settings
+
+        :param scheduling: The scheduling of this BuNotificationSettingsRequest.
+        :type: BuScheduleNotificationsSettingsRequest
+        """
+        
+
+        self._scheduling = scheduling
+
+    def to_dict(self):
+        """
+        Returns the model properties as a dict
+        """
+        result = {}
+
+        for attr, _ in iteritems(self.swagger_types):
+            value = getattr(self, attr)
+            if isinstance(value, list):
+                result[attr] = list(map(
+                    lambda x: x.to_dict() if hasattr(x, "to_dict") else x,
+                    value
+                ))
+            elif hasattr(value, "to_dict"):
+                result[attr] = value.to_dict()
+            elif isinstance(value, dict):
+                result[attr] = dict(map(
+                    lambda item: (item[0], item[1].to_dict())
+                    if hasattr(item[1], "to_dict") else item,
+                    value.items()
+                ))
+            else:
+                result[attr] = value
+
+        return result
+
+    def to_json(self):
+        """
+        Returns the model as raw JSON
+        """
+        return json.dumps(sanitize_for_serialization(self.to_dict()))
+
+    def to_str(self):
+        """
+        Returns the string representation of the model
+        """
+        return pformat(self.to_dict())
+
+    def __repr__(self):
+        """
+        For `print` and `pprint`
+        """
+        return self.to_str()
+
+    def __eq__(self, other):
+        """
+        Returns true if both objects are equal
+        """
+        return self.__dict__ == other.__dict__
+
+    def __ne__(self, other):
+        """
+        Returns true if both objects are not equal
+        """
+        return not self == other
+
diff --git a/build/PureCloudPlatformClientV2/models/bu_notification_settings_response.py b/build/PureCloudPlatformClientV2/models/bu_notification_settings_response.py
new file mode 100644
index 000000000..34d7ab1ae
--- /dev/null
+++ b/build/PureCloudPlatformClientV2/models/bu_notification_settings_response.py
@@ -0,0 +1,141 @@
+# coding: utf-8
+
+"""
+Copyright 2016 SmartBear Software
+
+    Licensed under the Apache License, Version 2.0 (the "License");
+    you may not use this file except in compliance with the License.
+    You may obtain a copy of the License at
+
+        http://www.apache.org/licenses/LICENSE-2.0
+
+    Unless required by applicable law or agreed to in writing, software
+    distributed under the License is distributed on an "AS IS" BASIS,
+    WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+    See the License for the specific language governing permissions and
+    limitations under the License.
+
+    Ref: https://github.com/swagger-api/swagger-codegen
+"""
+
+from datetime import datetime
+from datetime import date
+from pprint import pformat
+from six import iteritems
+import re
+import json
+
+from ..utils import sanitize_for_serialization
+
+# type hinting support
+from typing import TYPE_CHECKING
+from typing import List
+from typing import Dict
+
+if TYPE_CHECKING:
+    from . import BuScheduleNotificationsSettingsResponse
+
+class BuNotificationSettingsResponse(object):
+    """
+    NOTE: This class is auto generated by the swagger code generator program.
+    Do not edit the class manually.
+    """
+    def __init__(self) -> None:
+        """
+        BuNotificationSettingsResponse - a model defined in Swagger
+
+        :param dict swaggerTypes: The key is attribute name
+                                  and the value is attribute type.
+        :param dict attributeMap: The key is attribute name
+                                  and the value is json key in definition.
+        """
+        self.swagger_types = {
+            'scheduling': 'BuScheduleNotificationsSettingsResponse'
+        }
+
+        self.attribute_map = {
+            'scheduling': 'scheduling'
+        }
+
+        self._scheduling = None
+
+    @property
+    def scheduling(self) -> 'BuScheduleNotificationsSettingsResponse':
+        """
+        Gets the scheduling of this BuNotificationSettingsResponse.
+        Schedule notification settings
+
+        :return: The scheduling of this BuNotificationSettingsResponse.
+        :rtype: BuScheduleNotificationsSettingsResponse
+        """
+        return self._scheduling
+
+    @scheduling.setter
+    def scheduling(self, scheduling: 'BuScheduleNotificationsSettingsResponse') -> None:
+        """
+        Sets the scheduling of this BuNotificationSettingsResponse.
+        Schedule notification settings
+
+        :param scheduling: The scheduling of this BuNotificationSettingsResponse.
+        :type: BuScheduleNotificationsSettingsResponse
+        """
+        
+
+        self._scheduling = scheduling
+
+    def to_dict(self):
+        """
+        Returns the model properties as a dict
+        """
+        result = {}
+
+        for attr, _ in iteritems(self.swagger_types):
+            value = getattr(self, attr)
+            if isinstance(value, list):
+                result[attr] = list(map(
+                    lambda x: x.to_dict() if hasattr(x, "to_dict") else x,
+                    value
+                ))
+            elif hasattr(value, "to_dict"):
+                result[attr] = value.to_dict()
+            elif isinstance(value, dict):
+                result[attr] = dict(map(
+                    lambda item: (item[0], item[1].to_dict())
+                    if hasattr(item[1], "to_dict") else item,
+                    value.items()
+                ))
+            else:
+                result[attr] = value
+
+        return result
+
+    def to_json(self):
+        """
+        Returns the model as raw JSON
+        """
+        return json.dumps(sanitize_for_serialization(self.to_dict()))
+
+    def to_str(self):
+        """
+        Returns the string representation of the model
+        """
+        return pformat(self.to_dict())
+
+    def __repr__(self):
+        """
+        For `print` and `pprint`
+        """
+        return self.to_str()
+
+    def __eq__(self, other):
+        """
+        Returns true if both objects are equal
+        """
+        return self.__dict__ == other.__dict__
+
+    def __ne__(self, other):
+        """
+        Returns true if both objects are not equal
+        """
+        return not self == other
+
diff --git a/build/PureCloudPlatformClientV2/models/bu_schedule_notifications_category_settings.py b/build/PureCloudPlatformClientV2/models/bu_schedule_notifications_category_settings.py
new file mode 100644
index 000000000..47db5bca8
--- /dev/null
+++ b/build/PureCloudPlatformClientV2/models/bu_schedule_notifications_category_settings.py
@@ -0,0 +1,198 @@
+# coding: utf-8
+
+"""
+Copyright 2016 SmartBear Software
+
+    Licensed under the Apache License, Version 2.0 (the "License");
+    you may not use this file except in compliance with the License.
+    You may obtain a copy of the License at
+
+        http://www.apache.org/licenses/LICENSE-2.0
+
+    Unless required by applicable law or agreed to in writing, software
+    distributed under the License is distributed on an "AS IS" BASIS,
+    WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+    See the License for the specific language governing permissions and
+    limitations under the License.
+
+    Ref: https://github.com/swagger-api/swagger-codegen
+"""
+
+from datetime import datetime
+from datetime import date
+from pprint import pformat
+from six import iteritems
+import re
+import json
+
+from ..utils import sanitize_for_serialization
+
+# type hinting support
+from typing import TYPE_CHECKING
+from typing import List
+from typing import Dict
+
+
+class BuScheduleNotificationsCategorySettings(object):
+    """
+    NOTE: This class is auto generated by the swagger code generator program.
+    Do not edit the class manually.
+    """
+    def __init__(self) -> None:
+        """
+        BuScheduleNotificationsCategorySettings - a model defined in Swagger
+
+        :param dict swaggerTypes: The key is attribute name
+                                  and the value is attribute type.
+        :param dict attributeMap: The key is attribute name
+                                  and the value is json key in definition.
+        """
+        self.swagger_types = {
+            'activity_category': 'str',
+            'early_reminder_enabled': 'bool',
+            'on_time_reminder_enabled': 'bool'
+        }
+
+        self.attribute_map = {
+            'activity_category': 'activityCategory',
+            'early_reminder_enabled': 'earlyReminderEnabled',
+            'on_time_reminder_enabled': 'onTimeReminderEnabled'
+        }
+
+        self._activity_category = None
+        self._early_reminder_enabled = None
+        self._on_time_reminder_enabled = None
+
+    @property
+    def activity_category(self) -> str:
+        """
+        Gets the activity_category of this BuScheduleNotificationsCategorySettings.
+        The activity category
+
+        :return: The activity_category of this BuScheduleNotificationsCategorySettings.
+        :rtype: str
+        """
+        return self._activity_category
+
+    @activity_category.setter
+    def activity_category(self, activity_category: str) -> None:
+        """
+        Sets the activity_category of this BuScheduleNotificationsCategorySettings.
+        The activity category
+
+        :param activity_category: The activity_category of this BuScheduleNotificationsCategorySettings.
+        :type: str
+        """
+        if isinstance(activity_category, int):
+            activity_category = str(activity_category)
+        allowed_values = ["OnQueueWork", "Break", "Meal", "Meeting", "OffQueueWork", "TimeOff", "Training", "Unavailable", "Unscheduled"]
+        if activity_category.lower() not in map(str.lower, allowed_values):
+            # print("Invalid value for activity_category -> " + activity_category)
+            self._activity_category = "outdated_sdk_version"
+        else:
+            self._activity_category = activity_category
+
+    @property
+    def early_reminder_enabled(self) -> bool:
+        """
+        Gets the early_reminder_enabled of this BuScheduleNotificationsCategorySettings.
+        Indicates if agents should receive early schedule reminder notifications.
+
+        :return: The early_reminder_enabled of this BuScheduleNotificationsCategorySettings.
+        :rtype: bool
+        """
+        return self._early_reminder_enabled
+
+    @early_reminder_enabled.setter
+    def early_reminder_enabled(self, early_reminder_enabled: bool) -> None:
+        """
+        Sets the early_reminder_enabled of this BuScheduleNotificationsCategorySettings.
+        Indicates if agents should receive early schedule reminder notifications.
+
+        :param early_reminder_enabled: The early_reminder_enabled of this BuScheduleNotificationsCategorySettings.
+        :type: bool
+        """
+        
+
+        self._early_reminder_enabled = early_reminder_enabled
+
+    @property
+    def on_time_reminder_enabled(self) -> bool:
+        """
+        Gets the on_time_reminder_enabled of this BuScheduleNotificationsCategorySettings.
+        Indicates if agents should receive out of adherence notifications.
+
+        :return: The on_time_reminder_enabled of this BuScheduleNotificationsCategorySettings.
+        :rtype: bool
+        """
+        return self._on_time_reminder_enabled
+
+    @on_time_reminder_enabled.setter
+    def on_time_reminder_enabled(self, on_time_reminder_enabled: bool) -> None:
+        """
+        Sets the on_time_reminder_enabled of this BuScheduleNotificationsCategorySettings.
+        Indicates if agents should receive out of adherence notifications.
+
+        :param on_time_reminder_enabled: The on_time_reminder_enabled of this BuScheduleNotificationsCategorySettings.
+        :type: bool
+        """
+        
+
+        self._on_time_reminder_enabled = on_time_reminder_enabled
+
+    def to_dict(self):
+        """
+        Returns the model properties as a dict
+        """
+        result = {}
+
+        for attr, _ in iteritems(self.swagger_types):
+            value = getattr(self, attr)
+            if isinstance(value, list):
+                result[attr] = list(map(
+                    lambda x: x.to_dict() if hasattr(x, "to_dict") else x,
+                    value
+                ))
+            elif hasattr(value, "to_dict"):
+                result[attr] = value.to_dict()
+            elif isinstance(value, dict):
+                result[attr] = dict(map(
+                    lambda item: (item[0], item[1].to_dict())
+                    if hasattr(item[1], "to_dict") else item,
+                    value.items()
+                ))
+            else:
+                result[attr] = value
+
+        return result
+
+    def to_json(self):
+        """
+        Returns the model as raw JSON
+        """
+        return json.dumps(sanitize_for_serialization(self.to_dict()))
+
+    def to_str(self):
+        """
+        Returns the string representation of the model
+        """
+        return pformat(self.to_dict())
+
+    def __repr__(self):
+        """
+        For `print` and `pprint`
+        """
+        return self.to_str()
+
+    def __eq__(self, other):
+        """
+        Returns true if both objects are equal
+        """
+        return self.__dict__ == other.__dict__
+
+    def __ne__(self, other):
+        """
+        Returns true if both objects are not equal
+        """
+        return not self == other
+
diff --git a/build/PureCloudPlatformClientV2/models/bu_schedule_notifications_settings_request.py b/build/PureCloudPlatformClientV2/models/bu_schedule_notifications_settings_request.py
new file mode 100644
index 000000000..b5a11f310
--- /dev/null
+++ b/build/PureCloudPlatformClientV2/models/bu_schedule_notifications_settings_request.py
@@ -0,0 +1,168 @@
+# coding: utf-8
+
+"""
+Copyright 2016 SmartBear Software
+
+    Licensed under the Apache License, Version 2.0 (the "License");
+    you may not use this file except in compliance with the License.
+    You may obtain a copy of the License at
+
+        http://www.apache.org/licenses/LICENSE-2.0
+
+    Unless required by applicable law or agreed to in writing, software
+    distributed under the License is distributed on an "AS IS" BASIS,
+    WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+    See the License for the specific language governing permissions and
+    limitations under the License.
+
+    Ref: https://github.com/swagger-api/swagger-codegen
+"""
+
+from datetime import datetime
+from datetime import date
+from pprint import pformat
+from six import iteritems
+import re
+import json
+
+from ..utils import sanitize_for_serialization
+
+# type hinting support
+from typing import TYPE_CHECKING
+from typing import List
+from typing import Dict
+
+if TYPE_CHECKING:
+    from . import BuScheduleNotificationsCategorySettings
+
+class BuScheduleNotificationsSettingsRequest(object):
+    """
+    NOTE: This class is auto generated by the swagger code generator program.
+    Do not edit the class manually.
+    """
+    def __init__(self) -> None:
+        """
+        BuScheduleNotificationsSettingsRequest - a model defined in Swagger
+
+        :param dict swaggerTypes: The key is attribute name
+                                  and the value is attribute type.
+        :param dict attributeMap: The key is attribute name
+                                  and the value is json key in definition.
+        """
+        self.swagger_types = {
+            'early_reminder_minutes': 'int',
+            'activity_category_settings': 'list[BuScheduleNotificationsCategorySettings]'
+        }
+
+        self.attribute_map = {
+            'early_reminder_minutes': 'earlyReminderMinutes',
+            'activity_category_settings': 'activityCategorySettings'
+        }
+
+        self._early_reminder_minutes = None
+        self._activity_category_settings = None
+
+    @property
+    def early_reminder_minutes(self) -> int:
+        """
+        Gets the early_reminder_minutes of this BuScheduleNotificationsSettingsRequest.
+        The number of minutes prior to the scheduled event to display an early reminder notification
+
+        :return: The early_reminder_minutes of this BuScheduleNotificationsSettingsRequest.
+        :rtype: int
+        """
+        return self._early_reminder_minutes
+
+    @early_reminder_minutes.setter
+    def early_reminder_minutes(self, early_reminder_minutes: int) -> None:
+        """
+        Sets the early_reminder_minutes of this BuScheduleNotificationsSettingsRequest.
+        The number of minutes prior to the scheduled event to display an early reminder notification
+
+        :param early_reminder_minutes: The early_reminder_minutes of this BuScheduleNotificationsSettingsRequest.
+        :type: int
+        """
+        
+
+        self._early_reminder_minutes = early_reminder_minutes
+
+    @property
+    def activity_category_settings(self) -> List['BuScheduleNotificationsCategorySettings']:
+        """
+        Gets the activity_category_settings of this BuScheduleNotificationsSettingsRequest.
+        List of activity category notification settings
+
+        :return: The activity_category_settings of this BuScheduleNotificationsSettingsRequest.
+        :rtype: list[BuScheduleNotificationsCategorySettings]
+        """
+        return self._activity_category_settings
+
+    @activity_category_settings.setter
+    def activity_category_settings(self, activity_category_settings: List['BuScheduleNotificationsCategorySettings']) -> None:
+        """
+        Sets the activity_category_settings of this BuScheduleNotificationsSettingsRequest.
+        List of activity category notification settings
+
+        :param activity_category_settings: The activity_category_settings of this BuScheduleNotificationsSettingsRequest.
+        :type: list[BuScheduleNotificationsCategorySettings]
+        """
+        
+
+        self._activity_category_settings = activity_category_settings
+
+    def to_dict(self):
+        """
+        Returns the model properties as a dict
+        """
+        result = {}
+
+        for attr, _ in iteritems(self.swagger_types):
+            value = getattr(self, attr)
+            if isinstance(value, list):
+                result[attr] = list(map(
+                    lambda x: x.to_dict() if hasattr(x, "to_dict") else x,
+                    value
+                ))
+            elif hasattr(value, "to_dict"):
+                result[attr] = value.to_dict()
+            elif isinstance(value, dict):
+                result[attr] = dict(map(
+                    lambda item: (item[0], item[1].to_dict())
+                    if hasattr(item[1], "to_dict") else item,
+                    value.items()
+                ))
+            else:
+                result[attr] = value
+
+        return result
+
+    def to_json(self):
+        """
+        Returns the model as raw JSON
+        """
+        return json.dumps(sanitize_for_serialization(self.to_dict()))
+
+    def to_str(self):
+        """
+        Returns the string representation of the model
+        """
+        return pformat(self.to_dict())
+
+    def __repr__(self):
+        """
+        For `print` and `pprint`
+        """
+        return self.to_str()
+
+    def __eq__(self, other):
+        """
+        Returns true if both objects are equal
+        """
+        return self.__dict__ == other.__dict__
+
+    def __ne__(self, other):
+        """
+        Returns true if both objects are not equal
+        """
+        return not self == other
+
diff --git a/build/PureCloudPlatformClientV2/models/bu_schedule_notifications_settings_response.py b/build/PureCloudPlatformClientV2/models/bu_schedule_notifications_settings_response.py
new file mode 100644
index 000000000..0da913116
--- /dev/null
+++ b/build/PureCloudPlatformClientV2/models/bu_schedule_notifications_settings_response.py
@@ -0,0 +1,168 @@
+# coding: utf-8
+
+"""
+Copyright 2016 SmartBear Software
+
+    Licensed under the Apache License, Version 2.0 (the "License");
+    you may not use this file except in compliance with the License.
+    You may obtain a copy of the License at
+
+        http://www.apache.org/licenses/LICENSE-2.0
+
+    Unless required by applicable law or agreed to in writing, software
+    distributed under the License is distributed on an "AS IS" BASIS,
+    WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+    See the License for the specific language governing permissions and
+    limitations under the License.
+
+    Ref: https://github.com/swagger-api/swagger-codegen
+"""
+
+from datetime import datetime
+from datetime import date
+from pprint import pformat
+from six import iteritems
+import re
+import json
+
+from ..utils import sanitize_for_serialization
+
+# type hinting support
+from typing import TYPE_CHECKING
+from typing import List
+from typing import Dict
+
+if TYPE_CHECKING:
+    from . import BuScheduleNotificationsCategorySettings
+
+class BuScheduleNotificationsSettingsResponse(object):
+    """
+    NOTE: This class is auto generated by the swagger code generator program.
+    Do not edit the class manually.
+    """
+    def __init__(self) -> None:
+        """
+        BuScheduleNotificationsSettingsResponse - a model defined in Swagger
+
+        :param dict swaggerTypes: The key is attribute name
+                                  and the value is attribute type.
+        :param dict attributeMap: The key is attribute name
+                                  and the value is json key in definition.
+        """
+        self.swagger_types = {
+            'early_reminder_minutes': 'int',
+            'activity_category_settings': 'list[BuScheduleNotificationsCategorySettings]'
+        }
+
+        self.attribute_map = {
+            'early_reminder_minutes': 'earlyReminderMinutes',
+            'activity_category_settings': 'activityCategorySettings'
+        }
+
+        self._early_reminder_minutes = None
+        self._activity_category_settings = None
+
+    @property
+    def early_reminder_minutes(self) -> int:
+        """
+        Gets the early_reminder_minutes of this BuScheduleNotificationsSettingsResponse.
+        The number of minutes prior to the scheduled event to display an early reminder notification
+
+        :return: The early_reminder_minutes of this BuScheduleNotificationsSettingsResponse.
+        :rtype: int
+        """
+        return self._early_reminder_minutes
+
+    @early_reminder_minutes.setter
+    def early_reminder_minutes(self, early_reminder_minutes: int) -> None:
+        """
+        Sets the early_reminder_minutes of this BuScheduleNotificationsSettingsResponse.
+        The number of minutes prior to the scheduled event to display an early reminder notification
+
+        :param early_reminder_minutes: The early_reminder_minutes of this BuScheduleNotificationsSettingsResponse.
+        :type: int
+        """
+        
+
+        self._early_reminder_minutes = early_reminder_minutes
+
+    @property
+    def activity_category_settings(self) -> List['BuScheduleNotificationsCategorySettings']:
+        """
+        Gets the activity_category_settings of this BuScheduleNotificationsSettingsResponse.
+        List of activity category notification settings
+
+        :return: The activity_category_settings of this BuScheduleNotificationsSettingsResponse.
+        :rtype: list[BuScheduleNotificationsCategorySettings]
+        """
+        return self._activity_category_settings
+
+    @activity_category_settings.setter
+    def activity_category_settings(self, activity_category_settings: List['BuScheduleNotificationsCategorySettings']) -> None:
+        """
+        Sets the activity_category_settings of this BuScheduleNotificationsSettingsResponse.
+        List of activity category notification settings
+
+        :param activity_category_settings: The activity_category_settings of this BuScheduleNotificationsSettingsResponse.
+        :type: list[BuScheduleNotificationsCategorySettings]
+        """
+        
+
+        self._activity_category_settings = activity_category_settings
+
+    def to_dict(self):
+        """
+        Returns the model properties as a dict
+        """
+        result = {}
+
+        for attr, _ in iteritems(self.swagger_types):
+            value = getattr(self, attr)
+            if isinstance(value, list):
+                result[attr] = list(map(
+                    lambda x: x.to_dict() if hasattr(x, "to_dict") else x,
+                    value
+                ))
+            elif hasattr(value, "to_dict"):
+                result[attr] = value.to_dict()
+            elif isinstance(value, dict):
+                result[attr] = dict(map(
+                    lambda item: (item[0], item[1].to_dict())
+                    if hasattr(item[1], "to_dict") else item,
+                    value.items()
+                ))
+            else:
+                result[attr] = value
+
+        return result
+
+    def to_json(self):
+        """
+        Returns the model as raw JSON
+        """
+        return json.dumps(sanitize_for_serialization(self.to_dict()))
+
+    def to_str(self):
+        """
+        Returns the string representation of the model
+        """
+        return pformat(self.to_dict())
+
+    def __repr__(self):
+        """
+        For `print` and `pprint`
+        """
+        return self.to_str()
+
+    def __eq__(self, other):
+        """
+        Returns true if both objects are equal
+        """
+        return self.__dict__ == other.__dict__
+
+    def __ne__(self, other):
+        """
+        Returns true if both objects are not equal
+        """
+        return not self == other
+
diff --git a/build/PureCloudPlatformClientV2/models/cached_media_item_entity_listing.py b/build/PureCloudPlatformClientV2/models/cached_media_item_entity_listing.py
index 93c2ba0a4..eb4728425 100644
--- a/build/PureCloudPlatformClientV2/models/cached_media_item_entity_listing.py
+++ b/build/PureCloudPlatformClientV2/models/cached_media_item_entity_listing.py
@@ -54,8 +54,8 @@ def __init__(self) -> None:
             'page_size': 'int',
             'page_number': 'int',
             'total': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -67,8 +67,8 @@ def __init__(self) -> None:
             'page_size': 'pageSize',
             'page_number': 'pageNumber',
             'total': 'total',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -79,8 +79,8 @@ def __init__(self) -> None:
         self._page_size = None
         self._page_number = None
         self._total = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -183,52 +183,52 @@ def total(self, total: int) -> None:
         self._total = total
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this CachedMediaItemEntityListing.
+        Gets the first_uri of this CachedMediaItemEntityListing.
 
 
-        :return: The last_uri of this CachedMediaItemEntityListing.
+        :return: The first_uri of this CachedMediaItemEntityListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this CachedMediaItemEntityListing.
+        Sets the first_uri of this CachedMediaItemEntityListing.
 
 
-        :param last_uri: The last_uri of this CachedMediaItemEntityListing.
+        :param first_uri: The first_uri of this CachedMediaItemEntityListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this CachedMediaItemEntityListing.
+        Gets the last_uri of this CachedMediaItemEntityListing.
 
 
-        :return: The first_uri of this CachedMediaItemEntityListing.
+        :return: The last_uri of this CachedMediaItemEntityListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this CachedMediaItemEntityListing.
+        Sets the last_uri of this CachedMediaItemEntityListing.
 
 
-        :param first_uri: The first_uri of this CachedMediaItemEntityListing.
+        :param last_uri: The last_uri of this CachedMediaItemEntityListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/calibration_entity_listing.py b/build/PureCloudPlatformClientV2/models/calibration_entity_listing.py
index 53928da43..52e65d355 100644
--- a/build/PureCloudPlatformClientV2/models/calibration_entity_listing.py
+++ b/build/PureCloudPlatformClientV2/models/calibration_entity_listing.py
@@ -54,8 +54,8 @@ def __init__(self) -> None:
             'page_size': 'int',
             'page_number': 'int',
             'total': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -67,8 +67,8 @@ def __init__(self) -> None:
             'page_size': 'pageSize',
             'page_number': 'pageNumber',
             'total': 'total',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -79,8 +79,8 @@ def __init__(self) -> None:
         self._page_size = None
         self._page_number = None
         self._total = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -183,52 +183,52 @@ def total(self, total: int) -> None:
         self._total = total
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this CalibrationEntityListing.
+        Gets the first_uri of this CalibrationEntityListing.
 
 
-        :return: The last_uri of this CalibrationEntityListing.
+        :return: The first_uri of this CalibrationEntityListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this CalibrationEntityListing.
+        Sets the first_uri of this CalibrationEntityListing.
 
 
-        :param last_uri: The last_uri of this CalibrationEntityListing.
+        :param first_uri: The first_uri of this CalibrationEntityListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this CalibrationEntityListing.
+        Gets the last_uri of this CalibrationEntityListing.
 
 
-        :return: The first_uri of this CalibrationEntityListing.
+        :return: The last_uri of this CalibrationEntityListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this CalibrationEntityListing.
+        Sets the last_uri of this CalibrationEntityListing.
 
 
-        :param first_uri: The first_uri of this CalibrationEntityListing.
+        :param last_uri: The last_uri of this CalibrationEntityListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/call_conversation_entity_listing.py b/build/PureCloudPlatformClientV2/models/call_conversation_entity_listing.py
index 2fa43f083..b88699220 100644
--- a/build/PureCloudPlatformClientV2/models/call_conversation_entity_listing.py
+++ b/build/PureCloudPlatformClientV2/models/call_conversation_entity_listing.py
@@ -54,8 +54,8 @@ def __init__(self) -> None:
             'page_size': 'int',
             'page_number': 'int',
             'total': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -67,8 +67,8 @@ def __init__(self) -> None:
             'page_size': 'pageSize',
             'page_number': 'pageNumber',
             'total': 'total',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -79,8 +79,8 @@ def __init__(self) -> None:
         self._page_size = None
         self._page_number = None
         self._total = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -183,52 +183,52 @@ def total(self, total: int) -> None:
         self._total = total
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this CallConversationEntityListing.
+        Gets the first_uri of this CallConversationEntityListing.
 
 
-        :return: The last_uri of this CallConversationEntityListing.
+        :return: The first_uri of this CallConversationEntityListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this CallConversationEntityListing.
+        Sets the first_uri of this CallConversationEntityListing.
 
 
-        :param last_uri: The last_uri of this CallConversationEntityListing.
+        :param first_uri: The first_uri of this CallConversationEntityListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this CallConversationEntityListing.
+        Gets the last_uri of this CallConversationEntityListing.
 
 
-        :return: The first_uri of this CallConversationEntityListing.
+        :return: The last_uri of this CallConversationEntityListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this CallConversationEntityListing.
+        Sets the last_uri of this CallConversationEntityListing.
 
 
-        :param first_uri: The first_uri of this CallConversationEntityListing.
+        :param last_uri: The last_uri of this CallConversationEntityListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/call_history_conversation_entity_listing.py b/build/PureCloudPlatformClientV2/models/call_history_conversation_entity_listing.py
index 3db9a9a73..c394af240 100644
--- a/build/PureCloudPlatformClientV2/models/call_history_conversation_entity_listing.py
+++ b/build/PureCloudPlatformClientV2/models/call_history_conversation_entity_listing.py
@@ -54,8 +54,8 @@ def __init__(self) -> None:
             'page_size': 'int',
             'page_number': 'int',
             'total': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -67,8 +67,8 @@ def __init__(self) -> None:
             'page_size': 'pageSize',
             'page_number': 'pageNumber',
             'total': 'total',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -79,8 +79,8 @@ def __init__(self) -> None:
         self._page_size = None
         self._page_number = None
         self._total = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -183,52 +183,52 @@ def total(self, total: int) -> None:
         self._total = total
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this CallHistoryConversationEntityListing.
+        Gets the first_uri of this CallHistoryConversationEntityListing.
 
 
-        :return: The last_uri of this CallHistoryConversationEntityListing.
+        :return: The first_uri of this CallHistoryConversationEntityListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this CallHistoryConversationEntityListing.
+        Sets the first_uri of this CallHistoryConversationEntityListing.
 
 
-        :param last_uri: The last_uri of this CallHistoryConversationEntityListing.
+        :param first_uri: The first_uri of this CallHistoryConversationEntityListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this CallHistoryConversationEntityListing.
+        Gets the last_uri of this CallHistoryConversationEntityListing.
 
 
-        :return: The first_uri of this CallHistoryConversationEntityListing.
+        :return: The last_uri of this CallHistoryConversationEntityListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this CallHistoryConversationEntityListing.
+        Sets the last_uri of this CallHistoryConversationEntityListing.
 
 
-        :param first_uri: The first_uri of this CallHistoryConversationEntityListing.
+        :param last_uri: The last_uri of this CallHistoryConversationEntityListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/callable_time_set_entity_listing.py b/build/PureCloudPlatformClientV2/models/callable_time_set_entity_listing.py
index b51a5c0c1..7b83d18f5 100644
--- a/build/PureCloudPlatformClientV2/models/callable_time_set_entity_listing.py
+++ b/build/PureCloudPlatformClientV2/models/callable_time_set_entity_listing.py
@@ -54,8 +54,8 @@ def __init__(self) -> None:
             'page_size': 'int',
             'page_number': 'int',
             'total': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -67,8 +67,8 @@ def __init__(self) -> None:
             'page_size': 'pageSize',
             'page_number': 'pageNumber',
             'total': 'total',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -79,8 +79,8 @@ def __init__(self) -> None:
         self._page_size = None
         self._page_number = None
         self._total = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -183,52 +183,52 @@ def total(self, total: int) -> None:
         self._total = total
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this CallableTimeSetEntityListing.
+        Gets the first_uri of this CallableTimeSetEntityListing.
 
 
-        :return: The last_uri of this CallableTimeSetEntityListing.
+        :return: The first_uri of this CallableTimeSetEntityListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this CallableTimeSetEntityListing.
+        Sets the first_uri of this CallableTimeSetEntityListing.
 
 
-        :param last_uri: The last_uri of this CallableTimeSetEntityListing.
+        :param first_uri: The first_uri of this CallableTimeSetEntityListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this CallableTimeSetEntityListing.
+        Gets the last_uri of this CallableTimeSetEntityListing.
 
 
-        :return: The first_uri of this CallableTimeSetEntityListing.
+        :return: The last_uri of this CallableTimeSetEntityListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this CallableTimeSetEntityListing.
+        Sets the last_uri of this CallableTimeSetEntityListing.
 
 
-        :param first_uri: The first_uri of this CallableTimeSetEntityListing.
+        :param last_uri: The last_uri of this CallableTimeSetEntityListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/callback_conversation_entity_listing.py b/build/PureCloudPlatformClientV2/models/callback_conversation_entity_listing.py
index 3f0717c9f..40ec0141e 100644
--- a/build/PureCloudPlatformClientV2/models/callback_conversation_entity_listing.py
+++ b/build/PureCloudPlatformClientV2/models/callback_conversation_entity_listing.py
@@ -54,8 +54,8 @@ def __init__(self) -> None:
             'page_size': 'int',
             'page_number': 'int',
             'total': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -67,8 +67,8 @@ def __init__(self) -> None:
             'page_size': 'pageSize',
             'page_number': 'pageNumber',
             'total': 'total',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -79,8 +79,8 @@ def __init__(self) -> None:
         self._page_size = None
         self._page_number = None
         self._total = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -183,52 +183,52 @@ def total(self, total: int) -> None:
         self._total = total
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this CallbackConversationEntityListing.
+        Gets the first_uri of this CallbackConversationEntityListing.
 
 
-        :return: The last_uri of this CallbackConversationEntityListing.
+        :return: The first_uri of this CallbackConversationEntityListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this CallbackConversationEntityListing.
+        Sets the first_uri of this CallbackConversationEntityListing.
 
 
-        :param last_uri: The last_uri of this CallbackConversationEntityListing.
+        :param first_uri: The first_uri of this CallbackConversationEntityListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this CallbackConversationEntityListing.
+        Gets the last_uri of this CallbackConversationEntityListing.
 
 
-        :return: The first_uri of this CallbackConversationEntityListing.
+        :return: The last_uri of this CallbackConversationEntityListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this CallbackConversationEntityListing.
+        Sets the last_uri of this CallbackConversationEntityListing.
 
 
-        :param first_uri: The first_uri of this CallbackConversationEntityListing.
+        :param last_uri: The last_uri of this CallbackConversationEntityListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/campaign_division_view_listing.py b/build/PureCloudPlatformClientV2/models/campaign_division_view_listing.py
index 76510d11c..2ec78d3c3 100644
--- a/build/PureCloudPlatformClientV2/models/campaign_division_view_listing.py
+++ b/build/PureCloudPlatformClientV2/models/campaign_division_view_listing.py
@@ -54,8 +54,8 @@ def __init__(self) -> None:
             'page_size': 'int',
             'page_number': 'int',
             'total': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -67,8 +67,8 @@ def __init__(self) -> None:
             'page_size': 'pageSize',
             'page_number': 'pageNumber',
             'total': 'total',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -79,8 +79,8 @@ def __init__(self) -> None:
         self._page_size = None
         self._page_number = None
         self._total = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -183,52 +183,52 @@ def total(self, total: int) -> None:
         self._total = total
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this CampaignDivisionViewListing.
+        Gets the first_uri of this CampaignDivisionViewListing.
 
 
-        :return: The last_uri of this CampaignDivisionViewListing.
+        :return: The first_uri of this CampaignDivisionViewListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this CampaignDivisionViewListing.
+        Sets the first_uri of this CampaignDivisionViewListing.
 
 
-        :param last_uri: The last_uri of this CampaignDivisionViewListing.
+        :param first_uri: The first_uri of this CampaignDivisionViewListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this CampaignDivisionViewListing.
+        Gets the last_uri of this CampaignDivisionViewListing.
 
 
-        :return: The first_uri of this CampaignDivisionViewListing.
+        :return: The last_uri of this CampaignDivisionViewListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this CampaignDivisionViewListing.
+        Sets the last_uri of this CampaignDivisionViewListing.
 
 
-        :param first_uri: The first_uri of this CampaignDivisionViewListing.
+        :param last_uri: The last_uri of this CampaignDivisionViewListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/campaign_entity_listing.py b/build/PureCloudPlatformClientV2/models/campaign_entity_listing.py
index 854a7cc03..81e805454 100644
--- a/build/PureCloudPlatformClientV2/models/campaign_entity_listing.py
+++ b/build/PureCloudPlatformClientV2/models/campaign_entity_listing.py
@@ -54,8 +54,8 @@ def __init__(self) -> None:
             'page_size': 'int',
             'page_number': 'int',
             'total': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -67,8 +67,8 @@ def __init__(self) -> None:
             'page_size': 'pageSize',
             'page_number': 'pageNumber',
             'total': 'total',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -79,8 +79,8 @@ def __init__(self) -> None:
         self._page_size = None
         self._page_number = None
         self._total = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -183,52 +183,52 @@ def total(self, total: int) -> None:
         self._total = total
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this CampaignEntityListing.
+        Gets the first_uri of this CampaignEntityListing.
 
 
-        :return: The last_uri of this CampaignEntityListing.
+        :return: The first_uri of this CampaignEntityListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this CampaignEntityListing.
+        Sets the first_uri of this CampaignEntityListing.
 
 
-        :param last_uri: The last_uri of this CampaignEntityListing.
+        :param first_uri: The first_uri of this CampaignEntityListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this CampaignEntityListing.
+        Gets the last_uri of this CampaignEntityListing.
 
 
-        :return: The first_uri of this CampaignEntityListing.
+        :return: The last_uri of this CampaignEntityListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this CampaignEntityListing.
+        Sets the last_uri of this CampaignEntityListing.
 
 
-        :param first_uri: The first_uri of this CampaignEntityListing.
+        :param last_uri: The last_uri of this CampaignEntityListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/campaign_rule_condition_group.py b/build/PureCloudPlatformClientV2/models/campaign_rule_condition_group.py
new file mode 100644
index 000000000..b88d4b012
--- /dev/null
+++ b/build/PureCloudPlatformClientV2/models/campaign_rule_condition_group.py
@@ -0,0 +1,168 @@
+# coding: utf-8
+
+"""
+Copyright 2016 SmartBear Software
+
+    Licensed under the Apache License, Version 2.0 (the "License");
+    you may not use this file except in compliance with the License.
+    You may obtain a copy of the License at
+
+        http://www.apache.org/licenses/LICENSE-2.0
+
+    Unless required by applicable law or agreed to in writing, software
+    distributed under the License is distributed on an "AS IS" BASIS,
+    WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+    See the License for the specific language governing permissions and
+    limitations under the License.
+
+    Ref: https://github.com/swagger-api/swagger-codegen
+"""
+
+from datetime import datetime
+from datetime import date
+from pprint import pformat
+from six import iteritems
+import re
+import json
+
+from ..utils import sanitize_for_serialization
+
+# type hinting support
+from typing import TYPE_CHECKING
+from typing import List
+from typing import Dict
+
+if TYPE_CHECKING:
+    from . import CampaignRuleCondition
+
+class CampaignRuleConditionGroup(object):
+    """
+    NOTE: This class is auto generated by the swagger code generator program.
+    Do not edit the class manually.
+    """
+    def __init__(self) -> None:
+        """
+        CampaignRuleConditionGroup - a model defined in Swagger
+
+        :param dict swaggerTypes: The key is attribute name
+                                  and the value is attribute type.
+        :param dict attributeMap: The key is attribute name
+                                  and the value is json key in definition.
+        """
+        self.swagger_types = {
+            'match_any_conditions': 'bool',
+            'conditions': 'list[CampaignRuleCondition]'
+        }
+
+        self.attribute_map = {
+            'match_any_conditions': 'matchAnyConditions',
+            'conditions': 'conditions'
+        }
+
+        self._match_any_conditions = None
+        self._conditions = None
+
+    @property
+    def match_any_conditions(self) -> bool:
+        """
+        Gets the match_any_conditions of this CampaignRuleConditionGroup.
+        Whether or not this condition group should be evaluated as true if any of sub conditions is matched
+
+        :return: The match_any_conditions of this CampaignRuleConditionGroup.
+        :rtype: bool
+        """
+        return self._match_any_conditions
+
+    @match_any_conditions.setter
+    def match_any_conditions(self, match_any_conditions: bool) -> None:
+        """
+        Sets the match_any_conditions of this CampaignRuleConditionGroup.
+        Whether or not this condition group should be evaluated as true if any of sub conditions is matched
+
+        :param match_any_conditions: The match_any_conditions of this CampaignRuleConditionGroup.
+        :type: bool
+        """
+        
+
+        self._match_any_conditions = match_any_conditions
+
+    @property
+    def conditions(self) -> List['CampaignRuleCondition']:
+        """
+        Gets the conditions of this CampaignRuleConditionGroup.
+        The parameters for the CampaignRuleCondition.
+
+        :return: The conditions of this CampaignRuleConditionGroup.
+        :rtype: list[CampaignRuleCondition]
+        """
+        return self._conditions
+
+    @conditions.setter
+    def conditions(self, conditions: List['CampaignRuleCondition']) -> None:
+        """
+        Sets the conditions of this CampaignRuleConditionGroup.
+        The parameters for the CampaignRuleCondition.
+
+        :param conditions: The conditions of this CampaignRuleConditionGroup.
+        :type: list[CampaignRuleCondition]
+        """
+        
+
+        self._conditions = conditions
+
+    def to_dict(self):
+        """
+        Returns the model properties as a dict
+        """
+        result = {}
+
+        for attr, _ in iteritems(self.swagger_types):
+            value = getattr(self, attr)
+            if isinstance(value, list):
+                result[attr] = list(map(
+                    lambda x: x.to_dict() if hasattr(x, "to_dict") else x,
+                    value
+                ))
+            elif hasattr(value, "to_dict"):
+                result[attr] = value.to_dict()
+            elif isinstance(value, dict):
+                result[attr] = dict(map(
+                    lambda item: (item[0], item[1].to_dict())
+                    if hasattr(item[1], "to_dict") else item,
+                    value.items()
+                ))
+            else:
+                result[attr] = value
+
+        return result
+
+    def to_json(self):
+        """
+        Returns the model as raw JSON
+        """
+        return json.dumps(sanitize_for_serialization(self.to_dict()))
+
+    def to_str(self):
+        """
+        Returns the string representation of the model
+        """
+        return pformat(self.to_dict())
+
+    def __repr__(self):
+        """
+        For `print` and `pprint`
+        """
+        return self.to_str()
+
+    def __eq__(self, other):
+        """
+        Returns true if both objects are equal
+        """
+        return self.__dict__ == other.__dict__
+
+    def __ne__(self, other):
+        """
+        Returns true if both objects are not equal
+        """
+        return not self == other
+
diff --git a/build/PureCloudPlatformClientV2/models/campaign_rule_entity_listing.py b/build/PureCloudPlatformClientV2/models/campaign_rule_entity_listing.py
index ff65da3a8..27776c1e6 100644
--- a/build/PureCloudPlatformClientV2/models/campaign_rule_entity_listing.py
+++ b/build/PureCloudPlatformClientV2/models/campaign_rule_entity_listing.py
@@ -54,8 +54,8 @@ def __init__(self) -> None:
             'page_size': 'int',
             'page_number': 'int',
             'total': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -67,8 +67,8 @@ def __init__(self) -> None:
             'page_size': 'pageSize',
             'page_number': 'pageNumber',
             'total': 'total',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -79,8 +79,8 @@ def __init__(self) -> None:
         self._page_size = None
         self._page_number = None
         self._total = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -183,52 +183,52 @@ def total(self, total: int) -> None:
         self._total = total
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this CampaignRuleEntityListing.
+        Gets the first_uri of this CampaignRuleEntityListing.
 
 
-        :return: The last_uri of this CampaignRuleEntityListing.
+        :return: The first_uri of this CampaignRuleEntityListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this CampaignRuleEntityListing.
+        Sets the first_uri of this CampaignRuleEntityListing.
 
 
-        :param last_uri: The last_uri of this CampaignRuleEntityListing.
+        :param first_uri: The first_uri of this CampaignRuleEntityListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this CampaignRuleEntityListing.
+        Gets the last_uri of this CampaignRuleEntityListing.
 
 
-        :return: The first_uri of this CampaignRuleEntityListing.
+        :return: The last_uri of this CampaignRuleEntityListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this CampaignRuleEntityListing.
+        Sets the last_uri of this CampaignRuleEntityListing.
 
 
-        :param first_uri: The first_uri of this CampaignRuleEntityListing.
+        :param last_uri: The last_uri of this CampaignRuleEntityListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/campaign_sequence_entity_listing.py b/build/PureCloudPlatformClientV2/models/campaign_sequence_entity_listing.py
index d6949dff3..f856e6af0 100644
--- a/build/PureCloudPlatformClientV2/models/campaign_sequence_entity_listing.py
+++ b/build/PureCloudPlatformClientV2/models/campaign_sequence_entity_listing.py
@@ -54,8 +54,8 @@ def __init__(self) -> None:
             'page_size': 'int',
             'page_number': 'int',
             'total': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -67,8 +67,8 @@ def __init__(self) -> None:
             'page_size': 'pageSize',
             'page_number': 'pageNumber',
             'total': 'total',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -79,8 +79,8 @@ def __init__(self) -> None:
         self._page_size = None
         self._page_number = None
         self._total = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -183,52 +183,52 @@ def total(self, total: int) -> None:
         self._total = total
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this CampaignSequenceEntityListing.
+        Gets the first_uri of this CampaignSequenceEntityListing.
 
 
-        :return: The last_uri of this CampaignSequenceEntityListing.
+        :return: The first_uri of this CampaignSequenceEntityListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this CampaignSequenceEntityListing.
+        Sets the first_uri of this CampaignSequenceEntityListing.
 
 
-        :param last_uri: The last_uri of this CampaignSequenceEntityListing.
+        :param first_uri: The first_uri of this CampaignSequenceEntityListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this CampaignSequenceEntityListing.
+        Gets the last_uri of this CampaignSequenceEntityListing.
 
 
-        :return: The first_uri of this CampaignSequenceEntityListing.
+        :return: The last_uri of this CampaignSequenceEntityListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this CampaignSequenceEntityListing.
+        Sets the last_uri of this CampaignSequenceEntityListing.
 
 
-        :param first_uri: The first_uri of this CampaignSequenceEntityListing.
+        :param last_uri: The last_uri of this CampaignSequenceEntityListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/categories_entity_listing.py b/build/PureCloudPlatformClientV2/models/categories_entity_listing.py
index 2a4ca8dbc..15177fac6 100644
--- a/build/PureCloudPlatformClientV2/models/categories_entity_listing.py
+++ b/build/PureCloudPlatformClientV2/models/categories_entity_listing.py
@@ -54,8 +54,8 @@ def __init__(self) -> None:
             'page_size': 'int',
             'page_number': 'int',
             'total': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -67,8 +67,8 @@ def __init__(self) -> None:
             'page_size': 'pageSize',
             'page_number': 'pageNumber',
             'total': 'total',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -79,8 +79,8 @@ def __init__(self) -> None:
         self._page_size = None
         self._page_number = None
         self._total = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -183,52 +183,52 @@ def total(self, total: int) -> None:
         self._total = total
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this CategoriesEntityListing.
+        Gets the first_uri of this CategoriesEntityListing.
 
 
-        :return: The last_uri of this CategoriesEntityListing.
+        :return: The first_uri of this CategoriesEntityListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this CategoriesEntityListing.
+        Sets the first_uri of this CategoriesEntityListing.
 
 
-        :param last_uri: The last_uri of this CategoriesEntityListing.
+        :param first_uri: The first_uri of this CategoriesEntityListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this CategoriesEntityListing.
+        Gets the last_uri of this CategoriesEntityListing.
 
 
-        :return: The first_uri of this CategoriesEntityListing.
+        :return: The last_uri of this CategoriesEntityListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this CategoriesEntityListing.
+        Sets the last_uri of this CategoriesEntityListing.
 
 
-        :param first_uri: The first_uri of this CategoriesEntityListing.
+        :param last_uri: The last_uri of this CategoriesEntityListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/certificate_authority_entity_listing.py b/build/PureCloudPlatformClientV2/models/certificate_authority_entity_listing.py
index 16832375d..7fb2564d8 100644
--- a/build/PureCloudPlatformClientV2/models/certificate_authority_entity_listing.py
+++ b/build/PureCloudPlatformClientV2/models/certificate_authority_entity_listing.py
@@ -54,8 +54,8 @@ def __init__(self) -> None:
             'page_size': 'int',
             'page_number': 'int',
             'total': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -67,8 +67,8 @@ def __init__(self) -> None:
             'page_size': 'pageSize',
             'page_number': 'pageNumber',
             'total': 'total',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -79,8 +79,8 @@ def __init__(self) -> None:
         self._page_size = None
         self._page_number = None
         self._total = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -183,52 +183,52 @@ def total(self, total: int) -> None:
         self._total = total
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this CertificateAuthorityEntityListing.
+        Gets the first_uri of this CertificateAuthorityEntityListing.
 
 
-        :return: The last_uri of this CertificateAuthorityEntityListing.
+        :return: The first_uri of this CertificateAuthorityEntityListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this CertificateAuthorityEntityListing.
+        Sets the first_uri of this CertificateAuthorityEntityListing.
 
 
-        :param last_uri: The last_uri of this CertificateAuthorityEntityListing.
+        :param first_uri: The first_uri of this CertificateAuthorityEntityListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this CertificateAuthorityEntityListing.
+        Gets the last_uri of this CertificateAuthorityEntityListing.
 
 
-        :return: The first_uri of this CertificateAuthorityEntityListing.
+        :return: The last_uri of this CertificateAuthorityEntityListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this CertificateAuthorityEntityListing.
+        Sets the last_uri of this CertificateAuthorityEntityListing.
 
 
-        :param first_uri: The first_uri of this CertificateAuthorityEntityListing.
+        :param last_uri: The last_uri of this CertificateAuthorityEntityListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/chat_conversation_entity_listing.py b/build/PureCloudPlatformClientV2/models/chat_conversation_entity_listing.py
index 1aef252de..dd69f305b 100644
--- a/build/PureCloudPlatformClientV2/models/chat_conversation_entity_listing.py
+++ b/build/PureCloudPlatformClientV2/models/chat_conversation_entity_listing.py
@@ -54,8 +54,8 @@ def __init__(self) -> None:
             'page_size': 'int',
             'page_number': 'int',
             'total': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -67,8 +67,8 @@ def __init__(self) -> None:
             'page_size': 'pageSize',
             'page_number': 'pageNumber',
             'total': 'total',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -79,8 +79,8 @@ def __init__(self) -> None:
         self._page_size = None
         self._page_number = None
         self._total = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -183,52 +183,52 @@ def total(self, total: int) -> None:
         self._total = total
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this ChatConversationEntityListing.
+        Gets the first_uri of this ChatConversationEntityListing.
 
 
-        :return: The last_uri of this ChatConversationEntityListing.
+        :return: The first_uri of this ChatConversationEntityListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this ChatConversationEntityListing.
+        Sets the first_uri of this ChatConversationEntityListing.
 
 
-        :param last_uri: The last_uri of this ChatConversationEntityListing.
+        :param first_uri: The first_uri of this ChatConversationEntityListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this ChatConversationEntityListing.
+        Gets the last_uri of this ChatConversationEntityListing.
 
 
-        :return: The first_uri of this ChatConversationEntityListing.
+        :return: The last_uri of this ChatConversationEntityListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this ChatConversationEntityListing.
+        Sets the last_uri of this ChatConversationEntityListing.
 
 
-        :param first_uri: The first_uri of this ChatConversationEntityListing.
+        :param last_uri: The last_uri of this ChatConversationEntityListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/client_app_entity_listing.py b/build/PureCloudPlatformClientV2/models/client_app_entity_listing.py
index ef692ac7b..0c5176cb8 100644
--- a/build/PureCloudPlatformClientV2/models/client_app_entity_listing.py
+++ b/build/PureCloudPlatformClientV2/models/client_app_entity_listing.py
@@ -54,8 +54,8 @@ def __init__(self) -> None:
             'page_size': 'int',
             'page_number': 'int',
             'total': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -67,8 +67,8 @@ def __init__(self) -> None:
             'page_size': 'pageSize',
             'page_number': 'pageNumber',
             'total': 'total',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -79,8 +79,8 @@ def __init__(self) -> None:
         self._page_size = None
         self._page_number = None
         self._total = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -183,52 +183,52 @@ def total(self, total: int) -> None:
         self._total = total
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this ClientAppEntityListing.
+        Gets the first_uri of this ClientAppEntityListing.
 
 
-        :return: The last_uri of this ClientAppEntityListing.
+        :return: The first_uri of this ClientAppEntityListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this ClientAppEntityListing.
+        Sets the first_uri of this ClientAppEntityListing.
 
 
-        :param last_uri: The last_uri of this ClientAppEntityListing.
+        :param first_uri: The first_uri of this ClientAppEntityListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this ClientAppEntityListing.
+        Gets the last_uri of this ClientAppEntityListing.
 
 
-        :return: The first_uri of this ClientAppEntityListing.
+        :return: The last_uri of this ClientAppEntityListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this ClientAppEntityListing.
+        Sets the last_uri of this ClientAppEntityListing.
 
 
-        :param first_uri: The first_uri of this ClientAppEntityListing.
+        :param last_uri: The last_uri of this ClientAppEntityListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/coaching_annotation_list.py b/build/PureCloudPlatformClientV2/models/coaching_annotation_list.py
index 1b0b386f6..63e1605f5 100644
--- a/build/PureCloudPlatformClientV2/models/coaching_annotation_list.py
+++ b/build/PureCloudPlatformClientV2/models/coaching_annotation_list.py
@@ -54,8 +54,8 @@ def __init__(self) -> None:
             'page_size': 'int',
             'page_number': 'int',
             'total': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -67,8 +67,8 @@ def __init__(self) -> None:
             'page_size': 'pageSize',
             'page_number': 'pageNumber',
             'total': 'total',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -79,8 +79,8 @@ def __init__(self) -> None:
         self._page_size = None
         self._page_number = None
         self._total = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -183,52 +183,52 @@ def total(self, total: int) -> None:
         self._total = total
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this CoachingAnnotationList.
+        Gets the first_uri of this CoachingAnnotationList.
 
 
-        :return: The last_uri of this CoachingAnnotationList.
+        :return: The first_uri of this CoachingAnnotationList.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this CoachingAnnotationList.
+        Sets the first_uri of this CoachingAnnotationList.
 
 
-        :param last_uri: The last_uri of this CoachingAnnotationList.
+        :param first_uri: The first_uri of this CoachingAnnotationList.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this CoachingAnnotationList.
+        Gets the last_uri of this CoachingAnnotationList.
 
 
-        :return: The first_uri of this CoachingAnnotationList.
+        :return: The last_uri of this CoachingAnnotationList.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this CoachingAnnotationList.
+        Sets the last_uri of this CoachingAnnotationList.
 
 
-        :param first_uri: The first_uri of this CoachingAnnotationList.
+        :param last_uri: The last_uri of this CoachingAnnotationList.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/coaching_appointment_response_list.py b/build/PureCloudPlatformClientV2/models/coaching_appointment_response_list.py
index eb2d7370f..945397c74 100644
--- a/build/PureCloudPlatformClientV2/models/coaching_appointment_response_list.py
+++ b/build/PureCloudPlatformClientV2/models/coaching_appointment_response_list.py
@@ -54,8 +54,8 @@ def __init__(self) -> None:
             'page_size': 'int',
             'page_number': 'int',
             'total': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -67,8 +67,8 @@ def __init__(self) -> None:
             'page_size': 'pageSize',
             'page_number': 'pageNumber',
             'total': 'total',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -79,8 +79,8 @@ def __init__(self) -> None:
         self._page_size = None
         self._page_number = None
         self._total = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -183,52 +183,52 @@ def total(self, total: int) -> None:
         self._total = total
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this CoachingAppointmentResponseList.
+        Gets the first_uri of this CoachingAppointmentResponseList.
 
 
-        :return: The last_uri of this CoachingAppointmentResponseList.
+        :return: The first_uri of this CoachingAppointmentResponseList.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this CoachingAppointmentResponseList.
+        Sets the first_uri of this CoachingAppointmentResponseList.
 
 
-        :param last_uri: The last_uri of this CoachingAppointmentResponseList.
+        :param first_uri: The first_uri of this CoachingAppointmentResponseList.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this CoachingAppointmentResponseList.
+        Gets the last_uri of this CoachingAppointmentResponseList.
 
 
-        :return: The first_uri of this CoachingAppointmentResponseList.
+        :return: The last_uri of this CoachingAppointmentResponseList.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this CoachingAppointmentResponseList.
+        Sets the last_uri of this CoachingAppointmentResponseList.
 
 
-        :param first_uri: The first_uri of this CoachingAppointmentResponseList.
+        :param last_uri: The last_uri of this CoachingAppointmentResponseList.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/coaching_notification_list.py b/build/PureCloudPlatformClientV2/models/coaching_notification_list.py
index deccc32b6..7dc82b454 100644
--- a/build/PureCloudPlatformClientV2/models/coaching_notification_list.py
+++ b/build/PureCloudPlatformClientV2/models/coaching_notification_list.py
@@ -54,8 +54,8 @@ def __init__(self) -> None:
             'page_size': 'int',
             'page_number': 'int',
             'total': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -67,8 +67,8 @@ def __init__(self) -> None:
             'page_size': 'pageSize',
             'page_number': 'pageNumber',
             'total': 'total',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -79,8 +79,8 @@ def __init__(self) -> None:
         self._page_size = None
         self._page_number = None
         self._total = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -183,52 +183,52 @@ def total(self, total: int) -> None:
         self._total = total
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this CoachingNotificationList.
+        Gets the first_uri of this CoachingNotificationList.
 
 
-        :return: The last_uri of this CoachingNotificationList.
+        :return: The first_uri of this CoachingNotificationList.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this CoachingNotificationList.
+        Sets the first_uri of this CoachingNotificationList.
 
 
-        :param last_uri: The last_uri of this CoachingNotificationList.
+        :param first_uri: The first_uri of this CoachingNotificationList.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this CoachingNotificationList.
+        Gets the last_uri of this CoachingNotificationList.
 
 
-        :return: The first_uri of this CoachingNotificationList.
+        :return: The last_uri of this CoachingNotificationList.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this CoachingNotificationList.
+        Sets the last_uri of this CoachingNotificationList.
 
 
-        :param first_uri: The first_uri of this CoachingNotificationList.
+        :param last_uri: The last_uri of this CoachingNotificationList.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/cobrowse_conversation_entity_listing.py b/build/PureCloudPlatformClientV2/models/cobrowse_conversation_entity_listing.py
index 382762f24..6291ba94d 100644
--- a/build/PureCloudPlatformClientV2/models/cobrowse_conversation_entity_listing.py
+++ b/build/PureCloudPlatformClientV2/models/cobrowse_conversation_entity_listing.py
@@ -54,8 +54,8 @@ def __init__(self) -> None:
             'page_size': 'int',
             'page_number': 'int',
             'total': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -67,8 +67,8 @@ def __init__(self) -> None:
             'page_size': 'pageSize',
             'page_number': 'pageNumber',
             'total': 'total',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -79,8 +79,8 @@ def __init__(self) -> None:
         self._page_size = None
         self._page_number = None
         self._total = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -183,52 +183,52 @@ def total(self, total: int) -> None:
         self._total = total
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this CobrowseConversationEntityListing.
+        Gets the first_uri of this CobrowseConversationEntityListing.
 
 
-        :return: The last_uri of this CobrowseConversationEntityListing.
+        :return: The first_uri of this CobrowseConversationEntityListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this CobrowseConversationEntityListing.
+        Sets the first_uri of this CobrowseConversationEntityListing.
 
 
-        :param last_uri: The last_uri of this CobrowseConversationEntityListing.
+        :param first_uri: The first_uri of this CobrowseConversationEntityListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this CobrowseConversationEntityListing.
+        Gets the last_uri of this CobrowseConversationEntityListing.
 
 
-        :return: The first_uri of this CobrowseConversationEntityListing.
+        :return: The last_uri of this CobrowseConversationEntityListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this CobrowseConversationEntityListing.
+        Sets the last_uri of this CobrowseConversationEntityListing.
 
 
-        :param first_uri: The first_uri of this CobrowseConversationEntityListing.
+        :param last_uri: The last_uri of this CobrowseConversationEntityListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/command_status_entity_listing.py b/build/PureCloudPlatformClientV2/models/command_status_entity_listing.py
index 0335f7b5d..113581bba 100644
--- a/build/PureCloudPlatformClientV2/models/command_status_entity_listing.py
+++ b/build/PureCloudPlatformClientV2/models/command_status_entity_listing.py
@@ -54,8 +54,8 @@ def __init__(self) -> None:
             'page_size': 'int',
             'page_number': 'int',
             'total': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -67,8 +67,8 @@ def __init__(self) -> None:
             'page_size': 'pageSize',
             'page_number': 'pageNumber',
             'total': 'total',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -79,8 +79,8 @@ def __init__(self) -> None:
         self._page_size = None
         self._page_number = None
         self._total = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -183,52 +183,52 @@ def total(self, total: int) -> None:
         self._total = total
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this CommandStatusEntityListing.
+        Gets the first_uri of this CommandStatusEntityListing.
 
 
-        :return: The last_uri of this CommandStatusEntityListing.
+        :return: The first_uri of this CommandStatusEntityListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this CommandStatusEntityListing.
+        Sets the first_uri of this CommandStatusEntityListing.
 
 
-        :param last_uri: The last_uri of this CommandStatusEntityListing.
+        :param first_uri: The first_uri of this CommandStatusEntityListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this CommandStatusEntityListing.
+        Gets the last_uri of this CommandStatusEntityListing.
 
 
-        :return: The first_uri of this CommandStatusEntityListing.
+        :return: The last_uri of this CommandStatusEntityListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this CommandStatusEntityListing.
+        Sets the last_uri of this CommandStatusEntityListing.
 
 
-        :param first_uri: The first_uri of this CommandStatusEntityListing.
+        :param last_uri: The last_uri of this CommandStatusEntityListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/common_campaign_division_view_entity_listing.py b/build/PureCloudPlatformClientV2/models/common_campaign_division_view_entity_listing.py
index d87282e2f..338c1a4dd 100644
--- a/build/PureCloudPlatformClientV2/models/common_campaign_division_view_entity_listing.py
+++ b/build/PureCloudPlatformClientV2/models/common_campaign_division_view_entity_listing.py
@@ -54,8 +54,8 @@ def __init__(self) -> None:
             'page_size': 'int',
             'page_number': 'int',
             'total': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -67,8 +67,8 @@ def __init__(self) -> None:
             'page_size': 'pageSize',
             'page_number': 'pageNumber',
             'total': 'total',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -79,8 +79,8 @@ def __init__(self) -> None:
         self._page_size = None
         self._page_number = None
         self._total = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -183,52 +183,52 @@ def total(self, total: int) -> None:
         self._total = total
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this CommonCampaignDivisionViewEntityListing.
+        Gets the first_uri of this CommonCampaignDivisionViewEntityListing.
 
 
-        :return: The last_uri of this CommonCampaignDivisionViewEntityListing.
+        :return: The first_uri of this CommonCampaignDivisionViewEntityListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this CommonCampaignDivisionViewEntityListing.
+        Sets the first_uri of this CommonCampaignDivisionViewEntityListing.
 
 
-        :param last_uri: The last_uri of this CommonCampaignDivisionViewEntityListing.
+        :param first_uri: The first_uri of this CommonCampaignDivisionViewEntityListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this CommonCampaignDivisionViewEntityListing.
+        Gets the last_uri of this CommonCampaignDivisionViewEntityListing.
 
 
-        :return: The first_uri of this CommonCampaignDivisionViewEntityListing.
+        :return: The last_uri of this CommonCampaignDivisionViewEntityListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this CommonCampaignDivisionViewEntityListing.
+        Sets the last_uri of this CommonCampaignDivisionViewEntityListing.
 
 
-        :param first_uri: The first_uri of this CommonCampaignDivisionViewEntityListing.
+        :param last_uri: The last_uri of this CommonCampaignDivisionViewEntityListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/common_campaign_entity_listing.py b/build/PureCloudPlatformClientV2/models/common_campaign_entity_listing.py
index 147d6f576..839e427ad 100644
--- a/build/PureCloudPlatformClientV2/models/common_campaign_entity_listing.py
+++ b/build/PureCloudPlatformClientV2/models/common_campaign_entity_listing.py
@@ -54,8 +54,8 @@ def __init__(self) -> None:
             'page_size': 'int',
             'page_number': 'int',
             'total': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -67,8 +67,8 @@ def __init__(self) -> None:
             'page_size': 'pageSize',
             'page_number': 'pageNumber',
             'total': 'total',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -79,8 +79,8 @@ def __init__(self) -> None:
         self._page_size = None
         self._page_number = None
         self._total = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -183,52 +183,52 @@ def total(self, total: int) -> None:
         self._total = total
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this CommonCampaignEntityListing.
+        Gets the first_uri of this CommonCampaignEntityListing.
 
 
-        :return: The last_uri of this CommonCampaignEntityListing.
+        :return: The first_uri of this CommonCampaignEntityListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this CommonCampaignEntityListing.
+        Sets the first_uri of this CommonCampaignEntityListing.
 
 
-        :param last_uri: The last_uri of this CommonCampaignEntityListing.
+        :param first_uri: The first_uri of this CommonCampaignEntityListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this CommonCampaignEntityListing.
+        Gets the last_uri of this CommonCampaignEntityListing.
 
 
-        :return: The first_uri of this CommonCampaignEntityListing.
+        :return: The last_uri of this CommonCampaignEntityListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this CommonCampaignEntityListing.
+        Sets the last_uri of this CommonCampaignEntityListing.
 
 
-        :param first_uri: The first_uri of this CommonCampaignEntityListing.
+        :param last_uri: The last_uri of this CommonCampaignEntityListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/common_rule_container.py b/build/PureCloudPlatformClientV2/models/common_rule_container.py
index 525168904..f3e9182c8 100644
--- a/build/PureCloudPlatformClientV2/models/common_rule_container.py
+++ b/build/PureCloudPlatformClientV2/models/common_rule_container.py
@@ -54,8 +54,8 @@ def __init__(self) -> None:
             'page_size': 'int',
             'page_number': 'int',
             'total': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -67,8 +67,8 @@ def __init__(self) -> None:
             'page_size': 'pageSize',
             'page_number': 'pageNumber',
             'total': 'total',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -79,8 +79,8 @@ def __init__(self) -> None:
         self._page_size = None
         self._page_number = None
         self._total = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -183,52 +183,52 @@ def total(self, total: int) -> None:
         self._total = total
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this CommonRuleContainer.
+        Gets the first_uri of this CommonRuleContainer.
 
 
-        :return: The last_uri of this CommonRuleContainer.
+        :return: The first_uri of this CommonRuleContainer.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this CommonRuleContainer.
+        Sets the first_uri of this CommonRuleContainer.
 
 
-        :param last_uri: The last_uri of this CommonRuleContainer.
+        :param first_uri: The first_uri of this CommonRuleContainer.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this CommonRuleContainer.
+        Gets the last_uri of this CommonRuleContainer.
 
 
-        :return: The first_uri of this CommonRuleContainer.
+        :return: The last_uri of this CommonRuleContainer.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this CommonRuleContainer.
+        Sets the last_uri of this CommonRuleContainer.
 
 
-        :param first_uri: The first_uri of this CommonRuleContainer.
+        :param last_uri: The last_uri of this CommonRuleContainer.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/consumed_resources_entity_listing.py b/build/PureCloudPlatformClientV2/models/consumed_resources_entity_listing.py
index 70cb32e68..27bd24fd2 100644
--- a/build/PureCloudPlatformClientV2/models/consumed_resources_entity_listing.py
+++ b/build/PureCloudPlatformClientV2/models/consumed_resources_entity_listing.py
@@ -54,8 +54,8 @@ def __init__(self) -> None:
             'page_size': 'int',
             'page_number': 'int',
             'total': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -67,8 +67,8 @@ def __init__(self) -> None:
             'page_size': 'pageSize',
             'page_number': 'pageNumber',
             'total': 'total',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -79,8 +79,8 @@ def __init__(self) -> None:
         self._page_size = None
         self._page_number = None
         self._total = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -183,52 +183,52 @@ def total(self, total: int) -> None:
         self._total = total
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this ConsumedResourcesEntityListing.
+        Gets the first_uri of this ConsumedResourcesEntityListing.
 
 
-        :return: The last_uri of this ConsumedResourcesEntityListing.
+        :return: The first_uri of this ConsumedResourcesEntityListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this ConsumedResourcesEntityListing.
+        Sets the first_uri of this ConsumedResourcesEntityListing.
 
 
-        :param last_uri: The last_uri of this ConsumedResourcesEntityListing.
+        :param first_uri: The first_uri of this ConsumedResourcesEntityListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this ConsumedResourcesEntityListing.
+        Gets the last_uri of this ConsumedResourcesEntityListing.
 
 
-        :return: The first_uri of this ConsumedResourcesEntityListing.
+        :return: The last_uri of this ConsumedResourcesEntityListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this ConsumedResourcesEntityListing.
+        Sets the last_uri of this ConsumedResourcesEntityListing.
 
 
-        :param first_uri: The first_uri of this ConsumedResourcesEntityListing.
+        :param last_uri: The last_uri of this ConsumedResourcesEntityListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/consuming_resources_entity_listing.py b/build/PureCloudPlatformClientV2/models/consuming_resources_entity_listing.py
index 585fb4b8d..2e08906ce 100644
--- a/build/PureCloudPlatformClientV2/models/consuming_resources_entity_listing.py
+++ b/build/PureCloudPlatformClientV2/models/consuming_resources_entity_listing.py
@@ -54,8 +54,8 @@ def __init__(self) -> None:
             'page_size': 'int',
             'page_number': 'int',
             'total': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -67,8 +67,8 @@ def __init__(self) -> None:
             'page_size': 'pageSize',
             'page_number': 'pageNumber',
             'total': 'total',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -79,8 +79,8 @@ def __init__(self) -> None:
         self._page_size = None
         self._page_number = None
         self._total = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -183,52 +183,52 @@ def total(self, total: int) -> None:
         self._total = total
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this ConsumingResourcesEntityListing.
+        Gets the first_uri of this ConsumingResourcesEntityListing.
 
 
-        :return: The last_uri of this ConsumingResourcesEntityListing.
+        :return: The first_uri of this ConsumingResourcesEntityListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this ConsumingResourcesEntityListing.
+        Sets the first_uri of this ConsumingResourcesEntityListing.
 
 
-        :param last_uri: The last_uri of this ConsumingResourcesEntityListing.
+        :param first_uri: The first_uri of this ConsumingResourcesEntityListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this ConsumingResourcesEntityListing.
+        Gets the last_uri of this ConsumingResourcesEntityListing.
 
 
-        :return: The first_uri of this ConsumingResourcesEntityListing.
+        :return: The last_uri of this ConsumingResourcesEntityListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this ConsumingResourcesEntityListing.
+        Sets the last_uri of this ConsumingResourcesEntityListing.
 
 
-        :param first_uri: The first_uri of this ConsumingResourcesEntityListing.
+        :param last_uri: The last_uri of this ConsumingResourcesEntityListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/contact_detail_event_topic_contact_update_event.py b/build/PureCloudPlatformClientV2/models/contact_detail_event_topic_contact_update_event.py
index b01875e0e..c4bb8659d 100644
--- a/build/PureCloudPlatformClientV2/models/contact_detail_event_topic_contact_update_event.py
+++ b/build/PureCloudPlatformClientV2/models/contact_detail_event_topic_contact_update_event.py
@@ -557,7 +557,7 @@ def message_type(self, message_type: str) -> None:
         """
         if isinstance(message_type, int):
             message_type = str(message_type)
-        allowed_values = ["UNKNOWN", "SMS", "TWITTER", "FACEBOOK", "LINE", "WHATSAPP", "WEBMESSAGING", "OPEN", "INSTAGRAM"]
+        allowed_values = ["UNKNOWN", "SMS", "TWITTER", "FACEBOOK", "LINE", "WHATSAPP", "WEBMESSAGING", "OPEN", "INSTAGRAM", "APPLE"]
         if message_type.lower() not in map(str.lower, allowed_values):
             # print("Invalid value for message_type -> " + message_type)
             self._message_type = "outdated_sdk_version"
diff --git a/build/PureCloudPlatformClientV2/models/contact_list_division_view_listing.py b/build/PureCloudPlatformClientV2/models/contact_list_division_view_listing.py
index 8c0f0111a..60e8d0bb8 100644
--- a/build/PureCloudPlatformClientV2/models/contact_list_division_view_listing.py
+++ b/build/PureCloudPlatformClientV2/models/contact_list_division_view_listing.py
@@ -54,8 +54,8 @@ def __init__(self) -> None:
             'page_size': 'int',
             'page_number': 'int',
             'total': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -67,8 +67,8 @@ def __init__(self) -> None:
             'page_size': 'pageSize',
             'page_number': 'pageNumber',
             'total': 'total',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -79,8 +79,8 @@ def __init__(self) -> None:
         self._page_size = None
         self._page_number = None
         self._total = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -183,52 +183,52 @@ def total(self, total: int) -> None:
         self._total = total
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this ContactListDivisionViewListing.
+        Gets the first_uri of this ContactListDivisionViewListing.
 
 
-        :return: The last_uri of this ContactListDivisionViewListing.
+        :return: The first_uri of this ContactListDivisionViewListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this ContactListDivisionViewListing.
+        Sets the first_uri of this ContactListDivisionViewListing.
 
 
-        :param last_uri: The last_uri of this ContactListDivisionViewListing.
+        :param first_uri: The first_uri of this ContactListDivisionViewListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this ContactListDivisionViewListing.
+        Gets the last_uri of this ContactListDivisionViewListing.
 
 
-        :return: The first_uri of this ContactListDivisionViewListing.
+        :return: The last_uri of this ContactListDivisionViewListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this ContactListDivisionViewListing.
+        Sets the last_uri of this ContactListDivisionViewListing.
 
 
-        :param first_uri: The first_uri of this ContactListDivisionViewListing.
+        :param last_uri: The last_uri of this ContactListDivisionViewListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/contact_list_entity_listing.py b/build/PureCloudPlatformClientV2/models/contact_list_entity_listing.py
index 9b19db877..e5db84bd8 100644
--- a/build/PureCloudPlatformClientV2/models/contact_list_entity_listing.py
+++ b/build/PureCloudPlatformClientV2/models/contact_list_entity_listing.py
@@ -54,8 +54,8 @@ def __init__(self) -> None:
             'page_size': 'int',
             'page_number': 'int',
             'total': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -67,8 +67,8 @@ def __init__(self) -> None:
             'page_size': 'pageSize',
             'page_number': 'pageNumber',
             'total': 'total',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -79,8 +79,8 @@ def __init__(self) -> None:
         self._page_size = None
         self._page_number = None
         self._total = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -183,52 +183,52 @@ def total(self, total: int) -> None:
         self._total = total
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this ContactListEntityListing.
+        Gets the first_uri of this ContactListEntityListing.
 
 
-        :return: The last_uri of this ContactListEntityListing.
+        :return: The first_uri of this ContactListEntityListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this ContactListEntityListing.
+        Sets the first_uri of this ContactListEntityListing.
 
 
-        :param last_uri: The last_uri of this ContactListEntityListing.
+        :param first_uri: The first_uri of this ContactListEntityListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this ContactListEntityListing.
+        Gets the last_uri of this ContactListEntityListing.
 
 
-        :return: The first_uri of this ContactListEntityListing.
+        :return: The last_uri of this ContactListEntityListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this ContactListEntityListing.
+        Sets the last_uri of this ContactListEntityListing.
 
 
-        :param first_uri: The first_uri of this ContactListEntityListing.
+        :param last_uri: The last_uri of this ContactListEntityListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/contact_list_filter_entity_listing.py b/build/PureCloudPlatformClientV2/models/contact_list_filter_entity_listing.py
index b863535ae..cfd1b5d8d 100644
--- a/build/PureCloudPlatformClientV2/models/contact_list_filter_entity_listing.py
+++ b/build/PureCloudPlatformClientV2/models/contact_list_filter_entity_listing.py
@@ -54,8 +54,8 @@ def __init__(self) -> None:
             'page_size': 'int',
             'page_number': 'int',
             'total': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -67,8 +67,8 @@ def __init__(self) -> None:
             'page_size': 'pageSize',
             'page_number': 'pageNumber',
             'total': 'total',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -79,8 +79,8 @@ def __init__(self) -> None:
         self._page_size = None
         self._page_number = None
         self._total = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -183,52 +183,52 @@ def total(self, total: int) -> None:
         self._total = total
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this ContactListFilterEntityListing.
+        Gets the first_uri of this ContactListFilterEntityListing.
 
 
-        :return: The last_uri of this ContactListFilterEntityListing.
+        :return: The first_uri of this ContactListFilterEntityListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this ContactListFilterEntityListing.
+        Sets the first_uri of this ContactListFilterEntityListing.
 
 
-        :param last_uri: The last_uri of this ContactListFilterEntityListing.
+        :param first_uri: The first_uri of this ContactListFilterEntityListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this ContactListFilterEntityListing.
+        Gets the last_uri of this ContactListFilterEntityListing.
 
 
-        :return: The first_uri of this ContactListFilterEntityListing.
+        :return: The last_uri of this ContactListFilterEntityListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this ContactListFilterEntityListing.
+        Sets the last_uri of this ContactListFilterEntityListing.
 
 
-        :param first_uri: The first_uri of this ContactListFilterEntityListing.
+        :param last_uri: The last_uri of this ContactListFilterEntityListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/contact_list_template_entity_listing.py b/build/PureCloudPlatformClientV2/models/contact_list_template_entity_listing.py
index 5798661d0..a72b92ae7 100644
--- a/build/PureCloudPlatformClientV2/models/contact_list_template_entity_listing.py
+++ b/build/PureCloudPlatformClientV2/models/contact_list_template_entity_listing.py
@@ -54,8 +54,8 @@ def __init__(self) -> None:
             'page_size': 'int',
             'page_number': 'int',
             'total': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -67,8 +67,8 @@ def __init__(self) -> None:
             'page_size': 'pageSize',
             'page_number': 'pageNumber',
             'total': 'total',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -79,8 +79,8 @@ def __init__(self) -> None:
         self._page_size = None
         self._page_number = None
         self._total = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -183,52 +183,52 @@ def total(self, total: int) -> None:
         self._total = total
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this ContactListTemplateEntityListing.
+        Gets the first_uri of this ContactListTemplateEntityListing.
 
 
-        :return: The last_uri of this ContactListTemplateEntityListing.
+        :return: The first_uri of this ContactListTemplateEntityListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this ContactListTemplateEntityListing.
+        Sets the first_uri of this ContactListTemplateEntityListing.
 
 
-        :param last_uri: The last_uri of this ContactListTemplateEntityListing.
+        :param first_uri: The first_uri of this ContactListTemplateEntityListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this ContactListTemplateEntityListing.
+        Gets the last_uri of this ContactListTemplateEntityListing.
 
 
-        :return: The first_uri of this ContactListTemplateEntityListing.
+        :return: The last_uri of this ContactListTemplateEntityListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this ContactListTemplateEntityListing.
+        Sets the last_uri of this ContactListTemplateEntityListing.
 
 
-        :param first_uri: The first_uri of this ContactListTemplateEntityListing.
+        :param last_uri: The last_uri of this ContactListTemplateEntityListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/contact_listing_response.py b/build/PureCloudPlatformClientV2/models/contact_listing_response.py
index 300d6b738..424ba7324 100644
--- a/build/PureCloudPlatformClientV2/models/contact_listing_response.py
+++ b/build/PureCloudPlatformClientV2/models/contact_listing_response.py
@@ -55,8 +55,8 @@ def __init__(self) -> None:
             'page_number': 'int',
             'total': 'int',
             'contacts_count': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -69,8 +69,8 @@ def __init__(self) -> None:
             'page_number': 'pageNumber',
             'total': 'total',
             'contacts_count': 'contactsCount',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -82,8 +82,8 @@ def __init__(self) -> None:
         self._page_number = None
         self._total = None
         self._contacts_count = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -210,52 +210,52 @@ def contacts_count(self, contacts_count: int) -> None:
         self._contacts_count = contacts_count
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this ContactListingResponse.
+        Gets the first_uri of this ContactListingResponse.
 
 
-        :return: The last_uri of this ContactListingResponse.
+        :return: The first_uri of this ContactListingResponse.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this ContactListingResponse.
+        Sets the first_uri of this ContactListingResponse.
 
 
-        :param last_uri: The last_uri of this ContactListingResponse.
+        :param first_uri: The first_uri of this ContactListingResponse.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this ContactListingResponse.
+        Gets the last_uri of this ContactListingResponse.
 
 
-        :return: The first_uri of this ContactListingResponse.
+        :return: The last_uri of this ContactListingResponse.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this ContactListingResponse.
+        Sets the last_uri of this ContactListingResponse.
 
 
-        :param first_uri: The first_uri of this ContactListingResponse.
+        :param last_uri: The last_uri of this ContactListingResponse.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/conversation_app_settings.py b/build/PureCloudPlatformClientV2/models/conversation_app_settings.py
index 6689dcae5..6bc0b318b 100644
--- a/build/PureCloudPlatformClientV2/models/conversation_app_settings.py
+++ b/build/PureCloudPlatformClientV2/models/conversation_app_settings.py
@@ -38,6 +38,7 @@
     from . import ConversationDisconnectSettings
     from . import Humanize
     from . import Markdown
+    from . import NotificationsSettings
 
 class ConversationAppSettings(object):
     """
@@ -61,7 +62,8 @@ def __init__(self) -> None:
             'markdown': 'Markdown',
             'conversation_disconnect': 'ConversationDisconnectSettings',
             'conversation_clear': 'ConversationClearSettings',
-            'humanize': 'Humanize'
+            'humanize': 'Humanize',
+            'notifications': 'NotificationsSettings'
         }
 
         self.attribute_map = {
@@ -72,7 +74,8 @@ def __init__(self) -> None:
             'markdown': 'markdown',
             'conversation_disconnect': 'conversationDisconnect',
             'conversation_clear': 'conversationClear',
-            'humanize': 'humanize'
+            'humanize': 'humanize',
+            'notifications': 'notifications'
         }
 
         self._enabled = None
@@ -83,6 +86,7 @@ def __init__(self) -> None:
         self._conversation_disconnect = None
         self._conversation_clear = None
         self._humanize = None
+        self._notifications = None
 
     @property
     def enabled(self) -> bool:
@@ -276,6 +280,30 @@ def humanize(self, humanize: 'Humanize') -> None:
 
         self._humanize = humanize
 
+    @property
+    def notifications(self) -> 'NotificationsSettings':
+        """
+        Gets the notifications of this ConversationAppSettings.
+        The notification settings for messenger apps
+
+        :return: The notifications of this ConversationAppSettings.
+        :rtype: NotificationsSettings
+        """
+        return self._notifications
+
+    @notifications.setter
+    def notifications(self, notifications: 'NotificationsSettings') -> None:
+        """
+        Sets the notifications of this ConversationAppSettings.
+        The notification settings for messenger apps
+
+        :param notifications: The notifications of this ConversationAppSettings.
+        :type: NotificationsSettings
+        """
+        
+
+        self._notifications = notifications
+
     def to_dict(self):
         """
         Returns the model properties as a dict
diff --git a/build/PureCloudPlatformClientV2/models/conversation_categories_entity_listing.py b/build/PureCloudPlatformClientV2/models/conversation_categories_entity_listing.py
index 02b854662..80238e977 100644
--- a/build/PureCloudPlatformClientV2/models/conversation_categories_entity_listing.py
+++ b/build/PureCloudPlatformClientV2/models/conversation_categories_entity_listing.py
@@ -54,8 +54,8 @@ def __init__(self) -> None:
             'page_size': 'int',
             'page_number': 'int',
             'total': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -67,8 +67,8 @@ def __init__(self) -> None:
             'page_size': 'pageSize',
             'page_number': 'pageNumber',
             'total': 'total',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -79,8 +79,8 @@ def __init__(self) -> None:
         self._page_size = None
         self._page_number = None
         self._total = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -183,52 +183,52 @@ def total(self, total: int) -> None:
         self._total = total
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this ConversationCategoriesEntityListing.
+        Gets the first_uri of this ConversationCategoriesEntityListing.
 
 
-        :return: The last_uri of this ConversationCategoriesEntityListing.
+        :return: The first_uri of this ConversationCategoriesEntityListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this ConversationCategoriesEntityListing.
+        Sets the first_uri of this ConversationCategoriesEntityListing.
 
 
-        :param last_uri: The last_uri of this ConversationCategoriesEntityListing.
+        :param first_uri: The first_uri of this ConversationCategoriesEntityListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this ConversationCategoriesEntityListing.
+        Gets the last_uri of this ConversationCategoriesEntityListing.
 
 
-        :return: The first_uri of this ConversationCategoriesEntityListing.
+        :return: The last_uri of this ConversationCategoriesEntityListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this ConversationCategoriesEntityListing.
+        Sets the last_uri of this ConversationCategoriesEntityListing.
 
 
-        :param first_uri: The first_uri of this ConversationCategoriesEntityListing.
+        :param last_uri: The last_uri of this ConversationCategoriesEntityListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/conversation_entity_listing.py b/build/PureCloudPlatformClientV2/models/conversation_entity_listing.py
index 6274940cd..31efc8b89 100644
--- a/build/PureCloudPlatformClientV2/models/conversation_entity_listing.py
+++ b/build/PureCloudPlatformClientV2/models/conversation_entity_listing.py
@@ -54,8 +54,8 @@ def __init__(self) -> None:
             'page_size': 'int',
             'page_number': 'int',
             'total': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -67,8 +67,8 @@ def __init__(self) -> None:
             'page_size': 'pageSize',
             'page_number': 'pageNumber',
             'total': 'total',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -79,8 +79,8 @@ def __init__(self) -> None:
         self._page_size = None
         self._page_number = None
         self._total = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -183,52 +183,52 @@ def total(self, total: int) -> None:
         self._total = total
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this ConversationEntityListing.
+        Gets the first_uri of this ConversationEntityListing.
 
 
-        :return: The last_uri of this ConversationEntityListing.
+        :return: The first_uri of this ConversationEntityListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this ConversationEntityListing.
+        Sets the first_uri of this ConversationEntityListing.
 
 
-        :param last_uri: The last_uri of this ConversationEntityListing.
+        :param first_uri: The first_uri of this ConversationEntityListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this ConversationEntityListing.
+        Gets the last_uri of this ConversationEntityListing.
 
 
-        :return: The first_uri of this ConversationEntityListing.
+        :return: The last_uri of this ConversationEntityListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this ConversationEntityListing.
+        Sets the last_uri of this ConversationEntityListing.
 
 
-        :param first_uri: The first_uri of this ConversationEntityListing.
+        :param last_uri: The last_uri of this ConversationEntityListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/conversation_profile.py b/build/PureCloudPlatformClientV2/models/conversation_profile.py
new file mode 100644
index 000000000..56fac42e8
--- /dev/null
+++ b/build/PureCloudPlatformClientV2/models/conversation_profile.py
@@ -0,0 +1,171 @@
+# coding: utf-8
+
+"""
+Copyright 2016 SmartBear Software
+
+    Licensed under the Apache License, Version 2.0 (the "License");
+    you may not use this file except in compliance with the License.
+    You may obtain a copy of the License at
+
+        http://www.apache.org/licenses/LICENSE-2.0
+
+    Unless required by applicable law or agreed to in writing, software
+    distributed under the License is distributed on an "AS IS" BASIS,
+    WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+    See the License for the specific language governing permissions and
+    limitations under the License.
+
+    Ref: https://github.com/swagger-api/swagger-codegen
+"""
+
+from datetime import datetime
+from datetime import date
+from pprint import pformat
+from six import iteritems
+import re
+import json
+
+from ..utils import sanitize_for_serialization
+
+# type hinting support
+from typing import TYPE_CHECKING
+from typing import List
+from typing import Dict
+
+
+class ConversationProfile(object):
+    """
+    NOTE: This class is auto generated by the swagger code generator program.
+    Do not edit the class manually.
+    """
+    def __init__(self) -> None:
+        """
+        ConversationProfile - a model defined in Swagger
+
+        :param dict swaggerTypes: The key is attribute name
+                                  and the value is attribute type.
+        :param dict attributeMap: The key is attribute name
+                                  and the value is json key in definition.
+        """
+        self.swagger_types = {
+            'language_code': 'str',
+            'name': 'str'
+        }
+
+        self.attribute_map = {
+            'language_code': 'languageCode',
+            'name': 'name'
+        }
+
+        self._language_code = None
+        self._name = None
+
+    @property
+    def language_code(self) -> str:
+        """
+        Gets the language_code of this ConversationProfile.
+        The language code supported by the conversation profile belonging to a particular project for Dialogflow.
+
+        :return: The language_code of this ConversationProfile.
+        :rtype: str
+        """
+        return self._language_code
+
+    @language_code.setter
+    def language_code(self, language_code: str) -> None:
+        """
+        Sets the language_code of this ConversationProfile.
+        The language code supported by the conversation profile belonging to a particular project for Dialogflow.
+
+        :param language_code: The language_code of this ConversationProfile.
+        :type: str
+        """
+        if isinstance(language_code, int):
+            language_code = str(language_code)
+        allowed_values = ["en", "en-AU", "en-CA", "en-GB", "en-IN", "en-US"]
+        if language_code.lower() not in map(str.lower, allowed_values):
+            # print("Invalid value for language_code -> " + language_code)
+            self._language_code = "outdated_sdk_version"
+        else:
+            self._language_code = language_code
+
+    @property
+    def name(self) -> str:
+        """
+        Gets the name of this ConversationProfile.
+        The name of the conversation profile belonging to a particular project for Dialogflow
+
+        :return: The name of this ConversationProfile.
+        :rtype: str
+        """
+        return self._name
+
+    @name.setter
+    def name(self, name: str) -> None:
+        """
+        Sets the name of this ConversationProfile.
+        The name of the conversation profile belonging to a particular project for Dialogflow
+
+        :param name: The name of this ConversationProfile.
+        :type: str
+        """
+        
+
+        self._name = name
+
+    def to_dict(self):
+        """
+        Returns the model properties as a dict
+        """
+        result = {}
+
+        for attr, _ in iteritems(self.swagger_types):
+            value = getattr(self, attr)
+            if isinstance(value, list):
+                result[attr] = list(map(
+                    lambda x: x.to_dict() if hasattr(x, "to_dict") else x,
+                    value
+                ))
+            elif hasattr(value, "to_dict"):
+                result[attr] = value.to_dict()
+            elif isinstance(value, dict):
+                result[attr] = dict(map(
+                    lambda item: (item[0], item[1].to_dict())
+                    if hasattr(item[1], "to_dict") else item,
+                    value.items()
+                ))
+            else:
+                result[attr] = value
+
+        return result
+
+    def to_json(self):
+        """
+        Returns the model as raw JSON
+        """
+        return json.dumps(sanitize_for_serialization(self.to_dict()))
+
+    def to_str(self):
+        """
+        Returns the string representation of the model
+        """
+        return pformat(self.to_dict())
+
+    def __repr__(self):
+        """
+        For `print` and `pprint`
+        """
+        return self.to_str()
+
+    def __eq__(self, other):
+        """
+        Returns true if both objects are equal
+        """
+        return self.__dict__ == other.__dict__
+
+    def __ne__(self, other):
+        """
+        Returns true if both objects are not equal
+        """
+        return not self == other
+
diff --git a/build/PureCloudPlatformClientV2/models/copilot.py b/build/PureCloudPlatformClientV2/models/copilot.py
new file mode 100644
index 000000000..5768ea86f
--- /dev/null
+++ b/build/PureCloudPlatformClientV2/models/copilot.py
@@ -0,0 +1,421 @@
+# coding: utf-8
+
+"""
+Copyright 2016 SmartBear Software
+
+    Licensed under the Apache License, Version 2.0 (the "License");
+    you may not use this file except in compliance with the License.
+    You may obtain a copy of the License at
+
+        http://www.apache.org/licenses/LICENSE-2.0
+
+    Unless required by applicable law or agreed to in writing, software
+    distributed under the License is distributed on an "AS IS" BASIS,
+    WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+    See the License for the specific language governing permissions and
+    limitations under the License.
+
+    Ref: https://github.com/swagger-api/swagger-codegen
+"""
+
+from datetime import datetime
+from datetime import date
+from pprint import pformat
+from six import iteritems
+import re
+import json
+
+from ..utils import sanitize_for_serialization
+
+# type hinting support
+from typing import TYPE_CHECKING
+from typing import List
+from typing import Dict
+
+if TYPE_CHECKING:
+    from . import AnswerGenerationConfig
+    from . import KnowledgeAnswerConfig
+    from . import NluConfig
+    from . import RuleEngineConfig
+    from . import SummaryGenerationConfig
+    from . import WrapupCodePredictionConfig
+
+class Copilot(object):
+    """
+    NOTE: This class is auto generated by the swagger code generator program.
+    Do not edit the class manually.
+    """
+    def __init__(self) -> None:
+        """
+        Copilot - a model defined in Swagger
+
+        :param dict swaggerTypes: The key is attribute name
+                                  and the value is attribute type.
+        :param dict attributeMap: The key is attribute name
+                                  and the value is json key in definition.
+        """
+        self.swagger_types = {
+            'enabled': 'bool',
+            'live_on_queue': 'bool',
+            'default_language': 'str',
+            'knowledge_answer_config': 'KnowledgeAnswerConfig',
+            'summary_generation_config': 'SummaryGenerationConfig',
+            'wrapup_code_prediction_config': 'WrapupCodePredictionConfig',
+            'answer_generation_config': 'AnswerGenerationConfig',
+            'nlu_engine_type': 'str',
+            'nlu_config': 'NluConfig',
+            'rule_engine_config': 'RuleEngineConfig',
+            'self_uri': 'str'
+        }
+
+        self.attribute_map = {
+            'enabled': 'enabled',
+            'live_on_queue': 'liveOnQueue',
+            'default_language': 'defaultLanguage',
+            'knowledge_answer_config': 'knowledgeAnswerConfig',
+            'summary_generation_config': 'summaryGenerationConfig',
+            'wrapup_code_prediction_config': 'wrapupCodePredictionConfig',
+            'answer_generation_config': 'answerGenerationConfig',
+            'nlu_engine_type': 'nluEngineType',
+            'nlu_config': 'nluConfig',
+            'rule_engine_config': 'ruleEngineConfig',
+            'self_uri': 'selfUri'
+        }
+
+        self._enabled = None
+        self._live_on_queue = None
+        self._default_language = None
+        self._knowledge_answer_config = None
+        self._summary_generation_config = None
+        self._wrapup_code_prediction_config = None
+        self._answer_generation_config = None
+        self._nlu_engine_type = None
+        self._nlu_config = None
+        self._rule_engine_config = None
+        self._self_uri = None
+
+    @property
+    def enabled(self) -> bool:
+        """
+        Gets the enabled of this Copilot.
+        Copilot is enabled.
+
+        :return: The enabled of this Copilot.
+        :rtype: bool
+        """
+        return self._enabled
+
+    @enabled.setter
+    def enabled(self, enabled: bool) -> None:
+        """
+        Sets the enabled of this Copilot.
+        Copilot is enabled.
+
+        :param enabled: The enabled of this Copilot.
+        :type: bool
+        """
+        
+
+        self._enabled = enabled
+
+    @property
+    def live_on_queue(self) -> bool:
+        """
+        Gets the live_on_queue of this Copilot.
+        Copilot is live on selected queue.
+
+        :return: The live_on_queue of this Copilot.
+        :rtype: bool
+        """
+        return self._live_on_queue
+
+    @live_on_queue.setter
+    def live_on_queue(self, live_on_queue: bool) -> None:
+        """
+        Sets the live_on_queue of this Copilot.
+        Copilot is live on selected queue.
+
+        :param live_on_queue: The live_on_queue of this Copilot.
+        :type: bool
+        """
+        
+
+        self._live_on_queue = live_on_queue
+
+    @property
+    def default_language(self) -> str:
+        """
+        Gets the default_language of this Copilot.
+        Copilot default language, e.g. [en-US, es-US, es-ES]. Once set, it can not be modified.
+
+        :return: The default_language of this Copilot.
+        :rtype: str
+        """
+        return self._default_language
+
+    @default_language.setter
+    def default_language(self, default_language: str) -> None:
+        """
+        Sets the default_language of this Copilot.
+        Copilot default language, e.g. [en-US, es-US, es-ES]. Once set, it can not be modified.
+
+        :param default_language: The default_language of this Copilot.
+        :type: str
+        """
+        
+
+        self._default_language = default_language
+
+    @property
+    def knowledge_answer_config(self) -> 'KnowledgeAnswerConfig':
+        """
+        Gets the knowledge_answer_config of this Copilot.
+        Knowledge answer configuration.
+
+        :return: The knowledge_answer_config of this Copilot.
+        :rtype: KnowledgeAnswerConfig
+        """
+        return self._knowledge_answer_config
+
+    @knowledge_answer_config.setter
+    def knowledge_answer_config(self, knowledge_answer_config: 'KnowledgeAnswerConfig') -> None:
+        """
+        Sets the knowledge_answer_config of this Copilot.
+        Knowledge answer configuration.
+
+        :param knowledge_answer_config: The knowledge_answer_config of this Copilot.
+        :type: KnowledgeAnswerConfig
+        """
+        
+
+        self._knowledge_answer_config = knowledge_answer_config
+
+    @property
+    def summary_generation_config(self) -> 'SummaryGenerationConfig':
+        """
+        Gets the summary_generation_config of this Copilot.
+        Copilot generated summary configuration.
+
+        :return: The summary_generation_config of this Copilot.
+        :rtype: SummaryGenerationConfig
+        """
+        return self._summary_generation_config
+
+    @summary_generation_config.setter
+    def summary_generation_config(self, summary_generation_config: 'SummaryGenerationConfig') -> None:
+        """
+        Sets the summary_generation_config of this Copilot.
+        Copilot generated summary configuration.
+
+        :param summary_generation_config: The summary_generation_config of this Copilot.
+        :type: SummaryGenerationConfig
+        """
+        
+
+        self._summary_generation_config = summary_generation_config
+
+    @property
+    def wrapup_code_prediction_config(self) -> 'WrapupCodePredictionConfig':
+        """
+        Gets the wrapup_code_prediction_config of this Copilot.
+        Copilot generated wrapup code prediction configuration.
+
+        :return: The wrapup_code_prediction_config of this Copilot.
+        :rtype: WrapupCodePredictionConfig
+        """
+        return self._wrapup_code_prediction_config
+
+    @wrapup_code_prediction_config.setter
+    def wrapup_code_prediction_config(self, wrapup_code_prediction_config: 'WrapupCodePredictionConfig') -> None:
+        """
+        Sets the wrapup_code_prediction_config of this Copilot.
+        Copilot generated wrapup code prediction configuration.
+
+        :param wrapup_code_prediction_config: The wrapup_code_prediction_config of this Copilot.
+        :type: WrapupCodePredictionConfig
+        """
+        
+
+        self._wrapup_code_prediction_config = wrapup_code_prediction_config
+
+    @property
+    def answer_generation_config(self) -> 'AnswerGenerationConfig':
+        """
+        Gets the answer_generation_config of this Copilot.
+        Answer generation configuration.
+
+        :return: The answer_generation_config of this Copilot.
+        :rtype: AnswerGenerationConfig
+        """
+        return self._answer_generation_config
+
+    @answer_generation_config.setter
+    def answer_generation_config(self, answer_generation_config: 'AnswerGenerationConfig') -> None:
+        """
+        Sets the answer_generation_config of this Copilot.
+        Answer generation configuration.
+
+        :param answer_generation_config: The answer_generation_config of this Copilot.
+        :type: AnswerGenerationConfig
+        """
+        
+
+        self._answer_generation_config = answer_generation_config
+
+    @property
+    def nlu_engine_type(self) -> str:
+        """
+        Gets the nlu_engine_type of this Copilot.
+        Language understanding engine type.
+
+        :return: The nlu_engine_type of this Copilot.
+        :rtype: str
+        """
+        return self._nlu_engine_type
+
+    @nlu_engine_type.setter
+    def nlu_engine_type(self, nlu_engine_type: str) -> None:
+        """
+        Sets the nlu_engine_type of this Copilot.
+        Language understanding engine type.
+
+        :param nlu_engine_type: The nlu_engine_type of this Copilot.
+        :type: str
+        """
+        if isinstance(nlu_engine_type, int):
+            nlu_engine_type = str(nlu_engine_type)
+        allowed_values = ["NluV3"]
+        if nlu_engine_type.lower() not in map(str.lower, allowed_values):
+            # print("Invalid value for nlu_engine_type -> " + nlu_engine_type)
+            self._nlu_engine_type = "outdated_sdk_version"
+        else:
+            self._nlu_engine_type = nlu_engine_type
+
+    @property
+    def nlu_config(self) -> 'NluConfig':
+        """
+        Gets the nlu_config of this Copilot.
+        NLU configuration.
+
+        :return: The nlu_config of this Copilot.
+        :rtype: NluConfig
+        """
+        return self._nlu_config
+
+    @nlu_config.setter
+    def nlu_config(self, nlu_config: 'NluConfig') -> None:
+        """
+        Sets the nlu_config of this Copilot.
+        NLU configuration.
+
+        :param nlu_config: The nlu_config of this Copilot.
+        :type: NluConfig
+        """
+        
+
+        self._nlu_config = nlu_config
+
+    @property
+    def rule_engine_config(self) -> 'RuleEngineConfig':
+        """
+        Gets the rule_engine_config of this Copilot.
+        Rule engine configuration.
+
+        :return: The rule_engine_config of this Copilot.
+        :rtype: RuleEngineConfig
+        """
+        return self._rule_engine_config
+
+    @rule_engine_config.setter
+    def rule_engine_config(self, rule_engine_config: 'RuleEngineConfig') -> None:
+        """
+        Sets the rule_engine_config of this Copilot.
+        Rule engine configuration.
+
+        :param rule_engine_config: The rule_engine_config of this Copilot.
+        :type: RuleEngineConfig
+        """
+        
+
+        self._rule_engine_config = rule_engine_config
+
+    @property
+    def self_uri(self) -> str:
+        """
+        Gets the self_uri of this Copilot.
+        The URI for this object
+
+        :return: The self_uri of this Copilot.
+        :rtype: str
+        """
+        return self._self_uri
+
+    @self_uri.setter
+    def self_uri(self, self_uri: str) -> None:
+        """
+        Sets the self_uri of this Copilot.
+        The URI for this object
+
+        :param self_uri: The self_uri of this Copilot.
+        :type: str
+        """
+        
+
+        self._self_uri = self_uri
+
+    def to_dict(self):
+        """
+        Returns the model properties as a dict
+        """
+        result = {}
+
+        for attr, _ in iteritems(self.swagger_types):
+            value = getattr(self, attr)
+            if isinstance(value, list):
+                result[attr] = list(map(
+                    lambda x: x.to_dict() if hasattr(x, "to_dict") else x,
+                    value
+                ))
+            elif hasattr(value, "to_dict"):
+                result[attr] = value.to_dict()
+            elif isinstance(value, dict):
+                result[attr] = dict(map(
+                    lambda item: (item[0], item[1].to_dict())
+                    if hasattr(item[1], "to_dict") else item,
+                    value.items()
+                ))
+            else:
+                result[attr] = value
+
+        return result
+
+    def to_json(self):
+        """
+        Returns the model as raw JSON
+        """
+        return json.dumps(sanitize_for_serialization(self.to_dict()))
+
+    def to_str(self):
+        """
+        Returns the string representation of the model
+        """
+        return pformat(self.to_dict())
+
+    def __repr__(self):
+        """
+        For `print` and `pprint`
+        """
+        return self.to_str()
+
+    def __eq__(self, other):
+        """
+        Returns true if both objects are equal
+        """
+        return self.__dict__ == other.__dict__
+
+    def __ne__(self, other):
+        """
+        Returns true if both objects are not equal
+        """
+        return not self == other
+
diff --git a/build/PureCloudPlatformClientV2/models/copilot_action.py b/build/PureCloudPlatformClientV2/models/copilot_action.py
new file mode 100644
index 000000000..8c0214b72
--- /dev/null
+++ b/build/PureCloudPlatformClientV2/models/copilot_action.py
@@ -0,0 +1,171 @@
+# coding: utf-8
+
+"""
+Copyright 2016 SmartBear Software
+
+    Licensed under the Apache License, Version 2.0 (the "License");
+    you may not use this file except in compliance with the License.
+    You may obtain a copy of the License at
+
+        http://www.apache.org/licenses/LICENSE-2.0
+
+    Unless required by applicable law or agreed to in writing, software
+    distributed under the License is distributed on an "AS IS" BASIS,
+    WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+    See the License for the specific language governing permissions and
+    limitations under the License.
+
+    Ref: https://github.com/swagger-api/swagger-codegen
+"""
+
+from datetime import datetime
+from datetime import date
+from pprint import pformat
+from six import iteritems
+import re
+import json
+
+from ..utils import sanitize_for_serialization
+
+# type hinting support
+from typing import TYPE_CHECKING
+from typing import List
+from typing import Dict
+
+
+class CopilotAction(object):
+    """
+    NOTE: This class is auto generated by the swagger code generator program.
+    Do not edit the class manually.
+    """
+    def __init__(self) -> None:
+        """
+        CopilotAction - a model defined in Swagger
+
+        :param dict swaggerTypes: The key is attribute name
+                                  and the value is attribute type.
+        :param dict attributeMap: The key is attribute name
+                                  and the value is json key in definition.
+        """
+        self.swagger_types = {
+            'action_type': 'str',
+            'attributes': 'dict(str, str)'
+        }
+
+        self.attribute_map = {
+            'action_type': 'actionType',
+            'attributes': 'attributes'
+        }
+
+        self._action_type = None
+        self._attributes = None
+
+    @property
+    def action_type(self) -> str:
+        """
+        Gets the action_type of this CopilotAction.
+        Type of action.
+
+        :return: The action_type of this CopilotAction.
+        :rtype: str
+        """
+        return self._action_type
+
+    @action_type.setter
+    def action_type(self, action_type: str) -> None:
+        """
+        Sets the action_type of this CopilotAction.
+        Type of action.
+
+        :param action_type: The action_type of this CopilotAction.
+        :type: str
+        """
+        if isinstance(action_type, int):
+            action_type = str(action_type)
+        allowed_values = ["KnowledgeArticle", "CannedResponse", "Script"]
+        if action_type.lower() not in map(str.lower, allowed_values):
+            # print("Invalid value for action_type -> " + action_type)
+            self._action_type = "outdated_sdk_version"
+        else:
+            self._action_type = action_type
+
+    @property
+    def attributes(self) -> Dict[str, str]:
+        """
+        Gets the attributes of this CopilotAction.
+        Action specific attributes, if any. Maximum 100 of string key-value pair allowed.
+
+        :return: The attributes of this CopilotAction.
+        :rtype: dict(str, str)
+        """
+        return self._attributes
+
+    @attributes.setter
+    def attributes(self, attributes: Dict[str, str]) -> None:
+        """
+        Sets the attributes of this CopilotAction.
+        Action specific attributes, if any. Maximum 100 of string key-value pair allowed.
+
+        :param attributes: The attributes of this CopilotAction.
+        :type: dict(str, str)
+        """
+        
+
+        self._attributes = attributes
+
+    def to_dict(self):
+        """
+        Returns the model properties as a dict
+        """
+        result = {}
+
+        for attr, _ in iteritems(self.swagger_types):
+            value = getattr(self, attr)
+            if isinstance(value, list):
+                result[attr] = list(map(
+                    lambda x: x.to_dict() if hasattr(x, "to_dict") else x,
+                    value
+                ))
+            elif hasattr(value, "to_dict"):
+                result[attr] = value.to_dict()
+            elif isinstance(value, dict):
+                result[attr] = dict(map(
+                    lambda item: (item[0], item[1].to_dict())
+                    if hasattr(item[1], "to_dict") else item,
+                    value.items()
+                ))
+            else:
+                result[attr] = value
+
+        return result
+
+    def to_json(self):
+        """
+        Returns the model as raw JSON
+        """
+        return json.dumps(sanitize_for_serialization(self.to_dict()))
+
+    def to_str(self):
+        """
+        Returns the string representation of the model
+        """
+        return pformat(self.to_dict())
+
+    def __repr__(self):
+        """
+        For `print` and `pprint`
+        """
+        return self.to_str()
+
+    def __eq__(self, other):
+        """
+        Returns true if both objects are equal
+        """
+        return self.__dict__ == other.__dict__
+
+    def __ne__(self, other):
+        """
+        Returns true if both objects are not equal
+        """
+        return not self == other
+
diff --git a/build/PureCloudPlatformClientV2/models/copilot_condition.py b/build/PureCloudPlatformClientV2/models/copilot_condition.py
new file mode 100644
index 000000000..5d4ee1246
--- /dev/null
+++ b/build/PureCloudPlatformClientV2/models/copilot_condition.py
@@ -0,0 +1,171 @@
+# coding: utf-8
+
+"""
+Copyright 2016 SmartBear Software
+
+    Licensed under the Apache License, Version 2.0 (the "License");
+    you may not use this file except in compliance with the License.
+    You may obtain a copy of the License at
+
+        http://www.apache.org/licenses/LICENSE-2.0
+
+    Unless required by applicable law or agreed to in writing, software
+    distributed under the License is distributed on an "AS IS" BASIS,
+    WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+    See the License for the specific language governing permissions and
+    limitations under the License.
+
+    Ref: https://github.com/swagger-api/swagger-codegen
+"""
+
+from datetime import datetime
+from datetime import date
+from pprint import pformat
+from six import iteritems
+import re
+import json
+
+from ..utils import sanitize_for_serialization
+
+# type hinting support
+from typing import TYPE_CHECKING
+from typing import List
+from typing import Dict
+
+
+class CopilotCondition(object):
+    """
+    NOTE: This class is auto generated by the swagger code generator program.
+    Do not edit the class manually.
+    """
+    def __init__(self) -> None:
+        """
+        CopilotCondition - a model defined in Swagger
+
+        :param dict swaggerTypes: The key is attribute name
+                                  and the value is attribute type.
+        :param dict attributeMap: The key is attribute name
+                                  and the value is json key in definition.
+        """
+        self.swagger_types = {
+            'condition_type': 'str',
+            'condition_values': 'list[str]'
+        }
+
+        self.attribute_map = {
+            'condition_type': 'conditionType',
+            'condition_values': 'conditionValues'
+        }
+
+        self._condition_type = None
+        self._condition_values = None
+
+    @property
+    def condition_type(self) -> str:
+        """
+        Gets the condition_type of this CopilotCondition.
+        Type of condition.
+
+        :return: The condition_type of this CopilotCondition.
+        :rtype: str
+        """
+        return self._condition_type
+
+    @condition_type.setter
+    def condition_type(self, condition_type: str) -> None:
+        """
+        Sets the condition_type of this CopilotCondition.
+        Type of condition.
+
+        :param condition_type: The condition_type of this CopilotCondition.
+        :type: str
+        """
+        if isinstance(condition_type, int):
+            condition_type = str(condition_type)
+        allowed_values = ["Intent", "ConversationStart", "ConversationTransfer", "ConversationEnd"]
+        if condition_type.lower() not in map(str.lower, allowed_values):
+            # print("Invalid value for condition_type -> " + condition_type)
+            self._condition_type = "outdated_sdk_version"
+        else:
+            self._condition_type = condition_type
+
+    @property
+    def condition_values(self) -> List[str]:
+        """
+        Gets the condition_values of this CopilotCondition.
+        Condition values.
+
+        :return: The condition_values of this CopilotCondition.
+        :rtype: list[str]
+        """
+        return self._condition_values
+
+    @condition_values.setter
+    def condition_values(self, condition_values: List[str]) -> None:
+        """
+        Sets the condition_values of this CopilotCondition.
+        Condition values.
+
+        :param condition_values: The condition_values of this CopilotCondition.
+        :type: list[str]
+        """
+        
+
+        self._condition_values = condition_values
+
+    def to_dict(self):
+        """
+        Returns the model properties as a dict
+        """
+        result = {}
+
+        for attr, _ in iteritems(self.swagger_types):
+            value = getattr(self, attr)
+            if isinstance(value, list):
+                result[attr] = list(map(
+                    lambda x: x.to_dict() if hasattr(x, "to_dict") else x,
+                    value
+                ))
+            elif hasattr(value, "to_dict"):
+                result[attr] = value.to_dict()
+            elif isinstance(value, dict):
+                result[attr] = dict(map(
+                    lambda item: (item[0], item[1].to_dict())
+                    if hasattr(item[1], "to_dict") else item,
+                    value.items()
+                ))
+            else:
+                result[attr] = value
+
+        return result
+
+    def to_json(self):
+        """
+        Returns the model as raw JSON
+        """
+        return json.dumps(sanitize_for_serialization(self.to_dict()))
+
+    def to_str(self):
+        """
+        Returns the string representation of the model
+        """
+        return pformat(self.to_dict())
+
+    def __repr__(self):
+        """
+        For `print` and `pprint`
+        """
+        return self.to_str()
+
+    def __eq__(self, other):
+        """
+        Returns true if both objects are equal
+        """
+        return self.__dict__ == other.__dict__
+
+    def __ne__(self, other):
+        """
+        Returns true if both objects are not equal
+        """
+        return not self == other
+
diff --git a/build/PureCloudPlatformClientV2/models/copilot_fallback_action.py b/build/PureCloudPlatformClientV2/models/copilot_fallback_action.py
new file mode 100644
index 000000000..7ab0975bb
--- /dev/null
+++ b/build/PureCloudPlatformClientV2/models/copilot_fallback_action.py
@@ -0,0 +1,171 @@
+# coding: utf-8
+
+"""
+Copyright 2016 SmartBear Software
+
+    Licensed under the Apache License, Version 2.0 (the "License");
+    you may not use this file except in compliance with the License.
+    You may obtain a copy of the License at
+
+        http://www.apache.org/licenses/LICENSE-2.0
+
+    Unless required by applicable law or agreed to in writing, software
+    distributed under the License is distributed on an "AS IS" BASIS,
+    WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+    See the License for the specific language governing permissions and
+    limitations under the License.
+
+    Ref: https://github.com/swagger-api/swagger-codegen
+"""
+
+from datetime import datetime
+from datetime import date
+from pprint import pformat
+from six import iteritems
+import re
+import json
+
+from ..utils import sanitize_for_serialization
+
+# type hinting support
+from typing import TYPE_CHECKING
+from typing import List
+from typing import Dict
+
+
+class CopilotFallbackAction(object):
+    """
+    NOTE: This class is auto generated by the swagger code generator program.
+    Do not edit the class manually.
+    """
+    def __init__(self) -> None:
+        """
+        CopilotFallbackAction - a model defined in Swagger
+
+        :param dict swaggerTypes: The key is attribute name
+                                  and the value is attribute type.
+        :param dict attributeMap: The key is attribute name
+                                  and the value is json key in definition.
+        """
+        self.swagger_types = {
+            'action_type': 'str',
+            'attributes': 'dict(str, str)'
+        }
+
+        self.attribute_map = {
+            'action_type': 'actionType',
+            'attributes': 'attributes'
+        }
+
+        self._action_type = None
+        self._attributes = None
+
+    @property
+    def action_type(self) -> str:
+        """
+        Gets the action_type of this CopilotFallbackAction.
+        Type of action.
+
+        :return: The action_type of this CopilotFallbackAction.
+        :rtype: str
+        """
+        return self._action_type
+
+    @action_type.setter
+    def action_type(self, action_type: str) -> None:
+        """
+        Sets the action_type of this CopilotFallbackAction.
+        Type of action.
+
+        :param action_type: The action_type of this CopilotFallbackAction.
+        :type: str
+        """
+        if isinstance(action_type, int):
+            action_type = str(action_type)
+        allowed_values = ["KnowledgeArticle", "CannedResponse", "Script", "KnowledgeSearch"]
+        if action_type.lower() not in map(str.lower, allowed_values):
+            # print("Invalid value for action_type -> " + action_type)
+            self._action_type = "outdated_sdk_version"
+        else:
+            self._action_type = action_type
+
+    @property
+    def attributes(self) -> Dict[str, str]:
+        """
+        Gets the attributes of this CopilotFallbackAction.
+        Action specific attributes, if any. Maximum 100 of string key-value pair allowed.
+
+        :return: The attributes of this CopilotFallbackAction.
+        :rtype: dict(str, str)
+        """
+        return self._attributes
+
+    @attributes.setter
+    def attributes(self, attributes: Dict[str, str]) -> None:
+        """
+        Sets the attributes of this CopilotFallbackAction.
+        Action specific attributes, if any. Maximum 100 of string key-value pair allowed.
+
+        :param attributes: The attributes of this CopilotFallbackAction.
+        :type: dict(str, str)
+        """
+        
+
+        self._attributes = attributes
+
+    def to_dict(self):
+        """
+        Returns the model properties as a dict
+        """
+        result = {}
+
+        for attr, _ in iteritems(self.swagger_types):
+            value = getattr(self, attr)
+            if isinstance(value, list):
+                result[attr] = list(map(
+                    lambda x: x.to_dict() if hasattr(x, "to_dict") else x,
+                    value
+                ))
+            elif hasattr(value, "to_dict"):
+                result[attr] = value.to_dict()
+            elif isinstance(value, dict):
+                result[attr] = dict(map(
+                    lambda item: (item[0], item[1].to_dict())
+                    if hasattr(item[1], "to_dict") else item,
+                    value.items()
+                ))
+            else:
+                result[attr] = value
+
+        return result
+
+    def to_json(self):
+        """
+        Returns the model as raw JSON
+        """
+        return json.dumps(sanitize_for_serialization(self.to_dict()))
+
+    def to_str(self):
+        """
+        Returns the string representation of the model
+        """
+        return pformat(self.to_dict())
+
+    def __repr__(self):
+        """
+        For `print` and `pprint`
+        """
+        return self.to_str()
+
+    def __eq__(self, other):
+        """
+        Returns true if both objects are equal
+        """
+        return self.__dict__ == other.__dict__
+
+    def __ne__(self, other):
+        """
+        Returns true if both objects are not equal
+        """
+        return not self == other
+
diff --git a/build/PureCloudPlatformClientV2/models/copilot_nlu_domain.py b/build/PureCloudPlatformClientV2/models/copilot_nlu_domain.py
new file mode 100644
index 000000000..ee2ae6a95
--- /dev/null
+++ b/build/PureCloudPlatformClientV2/models/copilot_nlu_domain.py
@@ -0,0 +1,222 @@
+# coding: utf-8
+
+"""
+Copyright 2016 SmartBear Software
+
+    Licensed under the Apache License, Version 2.0 (the "License");
+    you may not use this file except in compliance with the License.
+    You may obtain a copy of the License at
+
+        http://www.apache.org/licenses/LICENSE-2.0
+
+    Unless required by applicable law or agreed to in writing, software
+    distributed under the License is distributed on an "AS IS" BASIS,
+    WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+    See the License for the specific language governing permissions and
+    limitations under the License.
+
+    Ref: https://github.com/swagger-api/swagger-codegen
+"""
+
+from datetime import datetime
+from datetime import date
+from pprint import pformat
+from six import iteritems
+import re
+import json
+
+from ..utils import sanitize_for_serialization
+
+# type hinting support
+from typing import TYPE_CHECKING
+from typing import List
+from typing import Dict
+
+if TYPE_CHECKING:
+    from . import CopilotNluDomainVersion
+
+class CopilotNluDomain(object):
+    """
+    NOTE: This class is auto generated by the swagger code generator program.
+    Do not edit the class manually.
+    """
+    def __init__(self) -> None:
+        """
+        CopilotNluDomain - a model defined in Swagger
+
+        :param dict swaggerTypes: The key is attribute name
+                                  and the value is attribute type.
+        :param dict attributeMap: The key is attribute name
+                                  and the value is json key in definition.
+        """
+        self.swagger_types = {
+            'id': 'str',
+            'use_latest_version': 'bool',
+            'version': 'CopilotNluDomainVersion',
+            'self_uri': 'str'
+        }
+
+        self.attribute_map = {
+            'id': 'id',
+            'use_latest_version': 'useLatestVersion',
+            'version': 'version',
+            'self_uri': 'selfUri'
+        }
+
+        self._id = None
+        self._use_latest_version = None
+        self._version = None
+        self._self_uri = None
+
+    @property
+    def id(self) -> str:
+        """
+        Gets the id of this CopilotNluDomain.
+        Id of the NLU domain.
+
+        :return: The id of this CopilotNluDomain.
+        :rtype: str
+        """
+        return self._id
+
+    @id.setter
+    def id(self, id: str) -> None:
+        """
+        Sets the id of this CopilotNluDomain.
+        Id of the NLU domain.
+
+        :param id: The id of this CopilotNluDomain.
+        :type: str
+        """
+        
+
+        self._id = id
+
+    @property
+    def use_latest_version(self) -> bool:
+        """
+        Gets the use_latest_version of this CopilotNluDomain.
+        Use the latest version of the NLU domain. If false, version is required.
+
+        :return: The use_latest_version of this CopilotNluDomain.
+        :rtype: bool
+        """
+        return self._use_latest_version
+
+    @use_latest_version.setter
+    def use_latest_version(self, use_latest_version: bool) -> None:
+        """
+        Sets the use_latest_version of this CopilotNluDomain.
+        Use the latest version of the NLU domain. If false, version is required.
+
+        :param use_latest_version: The use_latest_version of this CopilotNluDomain.
+        :type: bool
+        """
+        
+
+        self._use_latest_version = use_latest_version
+
+    @property
+    def version(self) -> 'CopilotNluDomainVersion':
+        """
+        Gets the version of this CopilotNluDomain.
+        NLU domain version.
+
+        :return: The version of this CopilotNluDomain.
+        :rtype: CopilotNluDomainVersion
+        """
+        return self._version
+
+    @version.setter
+    def version(self, version: 'CopilotNluDomainVersion') -> None:
+        """
+        Sets the version of this CopilotNluDomain.
+        NLU domain version.
+
+        :param version: The version of this CopilotNluDomain.
+        :type: CopilotNluDomainVersion
+        """
+        
+
+        self._version = version
+
+    @property
+    def self_uri(self) -> str:
+        """
+        Gets the self_uri of this CopilotNluDomain.
+        The URI for this object
+
+        :return: The self_uri of this CopilotNluDomain.
+        :rtype: str
+        """
+        return self._self_uri
+
+    @self_uri.setter
+    def self_uri(self, self_uri: str) -> None:
+        """
+        Sets the self_uri of this CopilotNluDomain.
+        The URI for this object
+
+        :param self_uri: The self_uri of this CopilotNluDomain.
+        :type: str
+        """
+        
+
+        self._self_uri = self_uri
+
+    def to_dict(self):
+        """
+        Returns the model properties as a dict
+        """
+        result = {}
+
+        for attr, _ in iteritems(self.swagger_types):
+            value = getattr(self, attr)
+            if isinstance(value, list):
+                result[attr] = list(map(
+                    lambda x: x.to_dict() if hasattr(x, "to_dict") else x,
+                    value
+                ))
+            elif hasattr(value, "to_dict"):
+                result[attr] = value.to_dict()
+            elif isinstance(value, dict):
+                result[attr] = dict(map(
+                    lambda item: (item[0], item[1].to_dict())
+                    if hasattr(item[1], "to_dict") else item,
+                    value.items()
+                ))
+            else:
+                result[attr] = value
+
+        return result
+
+    def to_json(self):
+        """
+        Returns the model as raw JSON
+        """
+        return json.dumps(sanitize_for_serialization(self.to_dict()))
+
+    def to_str(self):
+        """
+        Returns the string representation of the model
+        """
+        return pformat(self.to_dict())
+
+    def __repr__(self):
+        """
+        For `print` and `pprint`
+        """
+        return self.to_str()
+
+    def __eq__(self, other):
+        """
+        Returns true if both objects are equal
+        """
+        return self.__dict__ == other.__dict__
+
+    def __ne__(self, other):
+        """
+        Returns true if both objects are not equal
+        """
+        return not self == other
+
diff --git a/build/PureCloudPlatformClientV2/models/copilot_nlu_domain_version.py b/build/PureCloudPlatformClientV2/models/copilot_nlu_domain_version.py
new file mode 100644
index 000000000..ae1cef357
--- /dev/null
+++ b/build/PureCloudPlatformClientV2/models/copilot_nlu_domain_version.py
@@ -0,0 +1,166 @@
+# coding: utf-8
+
+"""
+Copyright 2016 SmartBear Software
+
+    Licensed under the Apache License, Version 2.0 (the "License");
+    you may not use this file except in compliance with the License.
+    You may obtain a copy of the License at
+
+        http://www.apache.org/licenses/LICENSE-2.0
+
+    Unless required by applicable law or agreed to in writing, software
+    distributed under the License is distributed on an "AS IS" BASIS,
+    WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+    See the License for the specific language governing permissions and
+    limitations under the License.
+
+    Ref: https://github.com/swagger-api/swagger-codegen
+"""
+
+from datetime import datetime
+from datetime import date
+from pprint import pformat
+from six import iteritems
+import re
+import json
+
+from ..utils import sanitize_for_serialization
+
+# type hinting support
+from typing import TYPE_CHECKING
+from typing import List
+from typing import Dict
+
+
+class CopilotNluDomainVersion(object):
+    """
+    NOTE: This class is auto generated by the swagger code generator program.
+    Do not edit the class manually.
+    """
+    def __init__(self) -> None:
+        """
+        CopilotNluDomainVersion - a model defined in Swagger
+
+        :param dict swaggerTypes: The key is attribute name
+                                  and the value is attribute type.
+        :param dict attributeMap: The key is attribute name
+                                  and the value is json key in definition.
+        """
+        self.swagger_types = {
+            'id': 'str',
+            'self_uri': 'str'
+        }
+
+        self.attribute_map = {
+            'id': 'id',
+            'self_uri': 'selfUri'
+        }
+
+        self._id = None
+        self._self_uri = None
+
+    @property
+    def id(self) -> str:
+        """
+        Gets the id of this CopilotNluDomainVersion.
+        Id of the NLU v3 domain version.
+
+        :return: The id of this CopilotNluDomainVersion.
+        :rtype: str
+        """
+        return self._id
+
+    @id.setter
+    def id(self, id: str) -> None:
+        """
+        Sets the id of this CopilotNluDomainVersion.
+        Id of the NLU v3 domain version.
+
+        :param id: The id of this CopilotNluDomainVersion.
+        :type: str
+        """
+        
+
+        self._id = id
+
+    @property
+    def self_uri(self) -> str:
+        """
+        Gets the self_uri of this CopilotNluDomainVersion.
+        The URI for this object
+
+        :return: The self_uri of this CopilotNluDomainVersion.
+        :rtype: str
+        """
+        return self._self_uri
+
+    @self_uri.setter
+    def self_uri(self, self_uri: str) -> None:
+        """
+        Sets the self_uri of this CopilotNluDomainVersion.
+        The URI for this object
+
+        :param self_uri: The self_uri of this CopilotNluDomainVersion.
+        :type: str
+        """
+        
+
+        self._self_uri = self_uri
+
+    def to_dict(self):
+        """
+        Returns the model properties as a dict
+        """
+        result = {}
+
+        for attr, _ in iteritems(self.swagger_types):
+            value = getattr(self, attr)
+            if isinstance(value, list):
+                result[attr] = list(map(
+                    lambda x: x.to_dict() if hasattr(x, "to_dict") else x,
+                    value
+                ))
+            elif hasattr(value, "to_dict"):
+                result[attr] = value.to_dict()
+            elif isinstance(value, dict):
+                result[attr] = dict(map(
+                    lambda item: (item[0], item[1].to_dict())
+                    if hasattr(item[1], "to_dict") else item,
+                    value.items()
+                ))
+            else:
+                result[attr] = value
+
+        return result
+
+    def to_json(self):
+        """
+        Returns the model as raw JSON
+        """
+        return json.dumps(sanitize_for_serialization(self.to_dict()))
+
+    def to_str(self):
+        """
+        Returns the string representation of the model
+        """
+        return pformat(self.to_dict())
+
+    def __repr__(self):
+        """
+        For `print` and `pprint`
+        """
+        return self.to_str()
+
+    def __eq__(self, other):
+        """
+        Returns true if both objects are equal
+        """
+        return self.__dict__ == other.__dict__
+
+    def __ne__(self, other):
+        """
+        Returns true if both objects are not equal
+        """
+        return not self == other
+
diff --git a/build/PureCloudPlatformClientV2/models/copilot_rule.py b/build/PureCloudPlatformClientV2/models/copilot_rule.py
new file mode 100644
index 000000000..9100b78b1
--- /dev/null
+++ b/build/PureCloudPlatformClientV2/models/copilot_rule.py
@@ -0,0 +1,169 @@
+# coding: utf-8
+
+"""
+Copyright 2016 SmartBear Software
+
+    Licensed under the Apache License, Version 2.0 (the "License");
+    you may not use this file except in compliance with the License.
+    You may obtain a copy of the License at
+
+        http://www.apache.org/licenses/LICENSE-2.0
+
+    Unless required by applicable law or agreed to in writing, software
+    distributed under the License is distributed on an "AS IS" BASIS,
+    WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+    See the License for the specific language governing permissions and
+    limitations under the License.
+
+    Ref: https://github.com/swagger-api/swagger-codegen
+"""
+
+from datetime import datetime
+from datetime import date
+from pprint import pformat
+from six import iteritems
+import re
+import json
+
+from ..utils import sanitize_for_serialization
+
+# type hinting support
+from typing import TYPE_CHECKING
+from typing import List
+from typing import Dict
+
+if TYPE_CHECKING:
+    from . import CopilotAction
+    from . import CopilotCondition
+
+class CopilotRule(object):
+    """
+    NOTE: This class is auto generated by the swagger code generator program.
+    Do not edit the class manually.
+    """
+    def __init__(self) -> None:
+        """
+        CopilotRule - a model defined in Swagger
+
+        :param dict swaggerTypes: The key is attribute name
+                                  and the value is attribute type.
+        :param dict attributeMap: The key is attribute name
+                                  and the value is json key in definition.
+        """
+        self.swagger_types = {
+            'conditions': 'list[CopilotCondition]',
+            'actions': 'list[CopilotAction]'
+        }
+
+        self.attribute_map = {
+            'conditions': 'conditions',
+            'actions': 'actions'
+        }
+
+        self._conditions = None
+        self._actions = None
+
+    @property
+    def conditions(self) -> List['CopilotCondition']:
+        """
+        Gets the conditions of this CopilotRule.
+        List of conditions to execute actions, must have at least 1 element and maximum 100 elements. Operator in case of multiple conditions: 'OR'.
+
+        :return: The conditions of this CopilotRule.
+        :rtype: list[CopilotCondition]
+        """
+        return self._conditions
+
+    @conditions.setter
+    def conditions(self, conditions: List['CopilotCondition']) -> None:
+        """
+        Sets the conditions of this CopilotRule.
+        List of conditions to execute actions, must have at least 1 element and maximum 100 elements. Operator in case of multiple conditions: 'OR'.
+
+        :param conditions: The conditions of this CopilotRule.
+        :type: list[CopilotCondition]
+        """
+        
+
+        self._conditions = conditions
+
+    @property
+    def actions(self) -> List['CopilotAction']:
+        """
+        Gets the actions of this CopilotRule.
+        List of actions to execute, must have at least 1 element and maximum 100 elements.
+
+        :return: The actions of this CopilotRule.
+        :rtype: list[CopilotAction]
+        """
+        return self._actions
+
+    @actions.setter
+    def actions(self, actions: List['CopilotAction']) -> None:
+        """
+        Sets the actions of this CopilotRule.
+        List of actions to execute, must have at least 1 element and maximum 100 elements.
+
+        :param actions: The actions of this CopilotRule.
+        :type: list[CopilotAction]
+        """
+        
+
+        self._actions = actions
+
+    def to_dict(self):
+        """
+        Returns the model properties as a dict
+        """
+        result = {}
+
+        for attr, _ in iteritems(self.swagger_types):
+            value = getattr(self, attr)
+            if isinstance(value, list):
+                result[attr] = list(map(
+                    lambda x: x.to_dict() if hasattr(x, "to_dict") else x,
+                    value
+                ))
+            elif hasattr(value, "to_dict"):
+                result[attr] = value.to_dict()
+            elif isinstance(value, dict):
+                result[attr] = dict(map(
+                    lambda item: (item[0], item[1].to_dict())
+                    if hasattr(item[1], "to_dict") else item,
+                    value.items()
+                ))
+            else:
+                result[attr] = value
+
+        return result
+
+    def to_json(self):
+        """
+        Returns the model as raw JSON
+        """
+        return json.dumps(sanitize_for_serialization(self.to_dict()))
+
+    def to_str(self):
+        """
+        Returns the string representation of the model
+        """
+        return pformat(self.to_dict())
+
+    def __repr__(self):
+        """
+        For `print` and `pprint`
+        """
+        return self.to_str()
+
+    def __eq__(self, other):
+        """
+        Returns true if both objects are equal
+        """
+        return self.__dict__ == other.__dict__
+
+    def __ne__(self, other):
+        """
+        Returns true if both objects are not equal
+        """
+        return not self == other
+
diff --git a/build/PureCloudPlatformClientV2/models/credential_info_listing.py b/build/PureCloudPlatformClientV2/models/credential_info_listing.py
index 1d7bc9956..283f2a481 100644
--- a/build/PureCloudPlatformClientV2/models/credential_info_listing.py
+++ b/build/PureCloudPlatformClientV2/models/credential_info_listing.py
@@ -54,8 +54,8 @@ def __init__(self) -> None:
             'page_size': 'int',
             'page_number': 'int',
             'total': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -67,8 +67,8 @@ def __init__(self) -> None:
             'page_size': 'pageSize',
             'page_number': 'pageNumber',
             'total': 'total',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -79,8 +79,8 @@ def __init__(self) -> None:
         self._page_size = None
         self._page_number = None
         self._total = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -183,52 +183,52 @@ def total(self, total: int) -> None:
         self._total = total
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this CredentialInfoListing.
+        Gets the first_uri of this CredentialInfoListing.
 
 
-        :return: The last_uri of this CredentialInfoListing.
+        :return: The first_uri of this CredentialInfoListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this CredentialInfoListing.
+        Sets the first_uri of this CredentialInfoListing.
 
 
-        :param last_uri: The last_uri of this CredentialInfoListing.
+        :param first_uri: The first_uri of this CredentialInfoListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this CredentialInfoListing.
+        Gets the last_uri of this CredentialInfoListing.
 
 
-        :return: The first_uri of this CredentialInfoListing.
+        :return: The last_uri of this CredentialInfoListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this CredentialInfoListing.
+        Sets the last_uri of this CredentialInfoListing.
 
 
-        :param first_uri: The first_uri of this CredentialInfoListing.
+        :param last_uri: The last_uri of this CredentialInfoListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/credential_type_listing.py b/build/PureCloudPlatformClientV2/models/credential_type_listing.py
index 877abb1b8..88d076227 100644
--- a/build/PureCloudPlatformClientV2/models/credential_type_listing.py
+++ b/build/PureCloudPlatformClientV2/models/credential_type_listing.py
@@ -54,8 +54,8 @@ def __init__(self) -> None:
             'page_size': 'int',
             'page_number': 'int',
             'total': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -67,8 +67,8 @@ def __init__(self) -> None:
             'page_size': 'pageSize',
             'page_number': 'pageNumber',
             'total': 'total',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -79,8 +79,8 @@ def __init__(self) -> None:
         self._page_size = None
         self._page_number = None
         self._total = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -183,52 +183,52 @@ def total(self, total: int) -> None:
         self._total = total
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this CredentialTypeListing.
+        Gets the first_uri of this CredentialTypeListing.
 
 
-        :return: The last_uri of this CredentialTypeListing.
+        :return: The first_uri of this CredentialTypeListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this CredentialTypeListing.
+        Sets the first_uri of this CredentialTypeListing.
 
 
-        :param last_uri: The last_uri of this CredentialTypeListing.
+        :param first_uri: The first_uri of this CredentialTypeListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this CredentialTypeListing.
+        Gets the last_uri of this CredentialTypeListing.
 
 
-        :return: The first_uri of this CredentialTypeListing.
+        :return: The last_uri of this CredentialTypeListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this CredentialTypeListing.
+        Sets the last_uri of this CredentialTypeListing.
 
 
-        :param first_uri: The first_uri of this CredentialTypeListing.
+        :param last_uri: The last_uri of this CredentialTypeListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/cursor_external_source_listing.py b/build/PureCloudPlatformClientV2/models/cursor_external_source_listing.py
new file mode 100644
index 000000000..361db47a2
--- /dev/null
+++ b/build/PureCloudPlatformClientV2/models/cursor_external_source_listing.py
@@ -0,0 +1,250 @@
+# coding: utf-8
+
+"""
+Copyright 2016 SmartBear Software
+
+    Licensed under the Apache License, Version 2.0 (the "License");
+    you may not use this file except in compliance with the License.
+    You may obtain a copy of the License at
+
+        http://www.apache.org/licenses/LICENSE-2.0
+
+    Unless required by applicable law or agreed to in writing, software
+    distributed under the License is distributed on an "AS IS" BASIS,
+    WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+    See the License for the specific language governing permissions and
+    limitations under the License.
+
+    Ref: https://github.com/swagger-api/swagger-codegen
+"""
+
+from datetime import datetime
+from datetime import date
+from pprint import pformat
+from six import iteritems
+import re
+import json
+
+from ..utils import sanitize_for_serialization
+
+# type hinting support
+from typing import TYPE_CHECKING
+from typing import List
+from typing import Dict
+
+if TYPE_CHECKING:
+    from . import Cursors
+    from . import ExternalSource
+
+class CursorExternalSourceListing(object):
+    """
+    NOTE: This class is auto generated by the swagger code generator program.
+    Do not edit the class manually.
+    """
+    def __init__(self) -> None:
+        """
+        CursorExternalSourceListing - a model defined in Swagger
+
+        :param dict swaggerTypes: The key is attribute name
+                                  and the value is attribute type.
+        :param dict attributeMap: The key is attribute name
+                                  and the value is json key in definition.
+        """
+        self.swagger_types = {
+            'entities': 'list[ExternalSource]',
+            'next_uri': 'str',
+            'self_uri': 'str',
+            'previous_uri': 'str',
+            'cursors': 'Cursors'
+        }
+
+        self.attribute_map = {
+            'entities': 'entities',
+            'next_uri': 'nextUri',
+            'self_uri': 'selfUri',
+            'previous_uri': 'previousUri',
+            'cursors': 'cursors'
+        }
+
+        self._entities = None
+        self._next_uri = None
+        self._self_uri = None
+        self._previous_uri = None
+        self._cursors = None
+
+    @property
+    def entities(self) -> List['ExternalSource']:
+        """
+        Gets the entities of this CursorExternalSourceListing.
+
+
+        :return: The entities of this CursorExternalSourceListing.
+        :rtype: list[ExternalSource]
+        """
+        return self._entities
+
+    @entities.setter
+    def entities(self, entities: List['ExternalSource']) -> None:
+        """
+        Sets the entities of this CursorExternalSourceListing.
+
+
+        :param entities: The entities of this CursorExternalSourceListing.
+        :type: list[ExternalSource]
+        """
+        
+
+        self._entities = entities
+
+    @property
+    def next_uri(self) -> str:
+        """
+        Gets the next_uri of this CursorExternalSourceListing.
+
+
+        :return: The next_uri of this CursorExternalSourceListing.
+        :rtype: str
+        """
+        return self._next_uri
+
+    @next_uri.setter
+    def next_uri(self, next_uri: str) -> None:
+        """
+        Sets the next_uri of this CursorExternalSourceListing.
+
+
+        :param next_uri: The next_uri of this CursorExternalSourceListing.
+        :type: str
+        """
+        
+
+        self._next_uri = next_uri
+
+    @property
+    def self_uri(self) -> str:
+        """
+        Gets the self_uri of this CursorExternalSourceListing.
+
+
+        :return: The self_uri of this CursorExternalSourceListing.
+        :rtype: str
+        """
+        return self._self_uri
+
+    @self_uri.setter
+    def self_uri(self, self_uri: str) -> None:
+        """
+        Sets the self_uri of this CursorExternalSourceListing.
+
+
+        :param self_uri: The self_uri of this CursorExternalSourceListing.
+        :type: str
+        """
+        
+
+        self._self_uri = self_uri
+
+    @property
+    def previous_uri(self) -> str:
+        """
+        Gets the previous_uri of this CursorExternalSourceListing.
+
+
+        :return: The previous_uri of this CursorExternalSourceListing.
+        :rtype: str
+        """
+        return self._previous_uri
+
+    @previous_uri.setter
+    def previous_uri(self, previous_uri: str) -> None:
+        """
+        Sets the previous_uri of this CursorExternalSourceListing.
+
+
+        :param previous_uri: The previous_uri of this CursorExternalSourceListing.
+        :type: str
+        """
+        
+
+        self._previous_uri = previous_uri
+
+    @property
+    def cursors(self) -> 'Cursors':
+        """
+        Gets the cursors of this CursorExternalSourceListing.
+        The cursor that points to the next set of entities being returned.
+
+        :return: The cursors of this CursorExternalSourceListing.
+        :rtype: Cursors
+        """
+        return self._cursors
+
+    @cursors.setter
+    def cursors(self, cursors: 'Cursors') -> None:
+        """
+        Sets the cursors of this CursorExternalSourceListing.
+        The cursor that points to the next set of entities being returned.
+
+        :param cursors: The cursors of this CursorExternalSourceListing.
+        :type: Cursors
+        """
+        
+
+        self._cursors = cursors
+
+    def to_dict(self):
+        """
+        Returns the model properties as a dict
+        """
+        result = {}
+
+        for attr, _ in iteritems(self.swagger_types):
+            value = getattr(self, attr)
+            if isinstance(value, list):
+                result[attr] = list(map(
+                    lambda x: x.to_dict() if hasattr(x, "to_dict") else x,
+                    value
+                ))
+            elif hasattr(value, "to_dict"):
+                result[attr] = value.to_dict()
+            elif isinstance(value, dict):
+                result[attr] = dict(map(
+                    lambda item: (item[0], item[1].to_dict())
+                    if hasattr(item[1], "to_dict") else item,
+                    value.items()
+                ))
+            else:
+                result[attr] = value
+
+        return result
+
+    def to_json(self):
+        """
+        Returns the model as raw JSON
+        """
+        return json.dumps(sanitize_for_serialization(self.to_dict()))
+
+    def to_str(self):
+        """
+        Returns the string representation of the model
+        """
+        return pformat(self.to_dict())
+
+    def __repr__(self):
+        """
+        For `print` and `pprint`
+        """
+        return self.to_str()
+
+    def __eq__(self, other):
+        """
+        Returns true if both objects are equal
+        """
+        return self.__dict__ == other.__dict__
+
+    def __ne__(self, other):
+        """
+        Returns true if both objects are not equal
+        """
+        return not self == other
+
diff --git a/build/PureCloudPlatformClientV2/models/customer_end_detail_event_topic_customer_end_event.py b/build/PureCloudPlatformClientV2/models/customer_end_detail_event_topic_customer_end_event.py
index 421266484..a787cc6f8 100644
--- a/build/PureCloudPlatformClientV2/models/customer_end_detail_event_topic_customer_end_event.py
+++ b/build/PureCloudPlatformClientV2/models/customer_end_detail_event_topic_customer_end_event.py
@@ -592,7 +592,7 @@ def message_type(self, message_type: str) -> None:
         """
         if isinstance(message_type, int):
             message_type = str(message_type)
-        allowed_values = ["UNKNOWN", "SMS", "TWITTER", "FACEBOOK", "LINE", "WHATSAPP", "WEBMESSAGING", "OPEN", "INSTAGRAM"]
+        allowed_values = ["UNKNOWN", "SMS", "TWITTER", "FACEBOOK", "LINE", "WHATSAPP", "WEBMESSAGING", "OPEN", "INSTAGRAM", "APPLE"]
         if message_type.lower() not in map(str.lower, allowed_values):
             # print("Invalid value for message_type -> " + message_type)
             self._message_type = "outdated_sdk_version"
diff --git a/build/PureCloudPlatformClientV2/models/customer_start_detail_event_topic_customer_start_event.py b/build/PureCloudPlatformClientV2/models/customer_start_detail_event_topic_customer_start_event.py
index 03e110bcc..d79d8d076 100644
--- a/build/PureCloudPlatformClientV2/models/customer_start_detail_event_topic_customer_start_event.py
+++ b/build/PureCloudPlatformClientV2/models/customer_start_detail_event_topic_customer_start_event.py
@@ -562,7 +562,7 @@ def message_type(self, message_type: str) -> None:
         """
         if isinstance(message_type, int):
             message_type = str(message_type)
-        allowed_values = ["UNKNOWN", "SMS", "TWITTER", "FACEBOOK", "LINE", "WHATSAPP", "WEBMESSAGING", "OPEN", "INSTAGRAM"]
+        allowed_values = ["UNKNOWN", "SMS", "TWITTER", "FACEBOOK", "LINE", "WHATSAPP", "WEBMESSAGING", "OPEN", "INSTAGRAM", "APPLE"]
         if message_type.lower() not in map(str.lower, allowed_values):
             # print("Invalid value for message_type -> " + message_type)
             self._message_type = "outdated_sdk_version"
diff --git a/build/PureCloudPlatformClientV2/models/dashboard_configuration_listing.py b/build/PureCloudPlatformClientV2/models/dashboard_configuration_listing.py
index aaf12df27..bb1b73ded 100644
--- a/build/PureCloudPlatformClientV2/models/dashboard_configuration_listing.py
+++ b/build/PureCloudPlatformClientV2/models/dashboard_configuration_listing.py
@@ -54,8 +54,8 @@ def __init__(self) -> None:
             'page_size': 'int',
             'page_number': 'int',
             'total': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -67,8 +67,8 @@ def __init__(self) -> None:
             'page_size': 'pageSize',
             'page_number': 'pageNumber',
             'total': 'total',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -79,8 +79,8 @@ def __init__(self) -> None:
         self._page_size = None
         self._page_number = None
         self._total = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -183,52 +183,52 @@ def total(self, total: int) -> None:
         self._total = total
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this DashboardConfigurationListing.
+        Gets the first_uri of this DashboardConfigurationListing.
 
 
-        :return: The last_uri of this DashboardConfigurationListing.
+        :return: The first_uri of this DashboardConfigurationListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this DashboardConfigurationListing.
+        Sets the first_uri of this DashboardConfigurationListing.
 
 
-        :param last_uri: The last_uri of this DashboardConfigurationListing.
+        :param first_uri: The first_uri of this DashboardConfigurationListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this DashboardConfigurationListing.
+        Gets the last_uri of this DashboardConfigurationListing.
 
 
-        :return: The first_uri of this DashboardConfigurationListing.
+        :return: The last_uri of this DashboardConfigurationListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this DashboardConfigurationListing.
+        Sets the last_uri of this DashboardConfigurationListing.
 
 
-        :param first_uri: The first_uri of this DashboardConfigurationListing.
+        :param last_uri: The last_uri of this DashboardConfigurationListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/dashboard_user_listing.py b/build/PureCloudPlatformClientV2/models/dashboard_user_listing.py
index 1f1d250de..627bc65f0 100644
--- a/build/PureCloudPlatformClientV2/models/dashboard_user_listing.py
+++ b/build/PureCloudPlatformClientV2/models/dashboard_user_listing.py
@@ -54,8 +54,8 @@ def __init__(self) -> None:
             'page_size': 'int',
             'page_number': 'int',
             'total': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -67,8 +67,8 @@ def __init__(self) -> None:
             'page_size': 'pageSize',
             'page_number': 'pageNumber',
             'total': 'total',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -79,8 +79,8 @@ def __init__(self) -> None:
         self._page_size = None
         self._page_number = None
         self._total = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -183,52 +183,52 @@ def total(self, total: int) -> None:
         self._total = total
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this DashboardUserListing.
+        Gets the first_uri of this DashboardUserListing.
 
 
-        :return: The last_uri of this DashboardUserListing.
+        :return: The first_uri of this DashboardUserListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this DashboardUserListing.
+        Sets the first_uri of this DashboardUserListing.
 
 
-        :param last_uri: The last_uri of this DashboardUserListing.
+        :param first_uri: The first_uri of this DashboardUserListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this DashboardUserListing.
+        Gets the last_uri of this DashboardUserListing.
 
 
-        :return: The first_uri of this DashboardUserListing.
+        :return: The last_uri of this DashboardUserListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this DashboardUserListing.
+        Sets the last_uri of this DashboardUserListing.
 
 
-        :param first_uri: The first_uri of this DashboardUserListing.
+        :param last_uri: The last_uri of this DashboardUserListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/data_table_row_entity_listing.py b/build/PureCloudPlatformClientV2/models/data_table_row_entity_listing.py
index 2329087eb..73eff88f4 100644
--- a/build/PureCloudPlatformClientV2/models/data_table_row_entity_listing.py
+++ b/build/PureCloudPlatformClientV2/models/data_table_row_entity_listing.py
@@ -52,8 +52,8 @@ def __init__(self) -> None:
             'page_size': 'int',
             'page_number': 'int',
             'total': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -65,8 +65,8 @@ def __init__(self) -> None:
             'page_size': 'pageSize',
             'page_number': 'pageNumber',
             'total': 'total',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -77,8 +77,8 @@ def __init__(self) -> None:
         self._page_size = None
         self._page_number = None
         self._total = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -181,52 +181,52 @@ def total(self, total: int) -> None:
         self._total = total
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this DataTableRowEntityListing.
+        Gets the first_uri of this DataTableRowEntityListing.
 
 
-        :return: The last_uri of this DataTableRowEntityListing.
+        :return: The first_uri of this DataTableRowEntityListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this DataTableRowEntityListing.
+        Sets the first_uri of this DataTableRowEntityListing.
 
 
-        :param last_uri: The last_uri of this DataTableRowEntityListing.
+        :param first_uri: The first_uri of this DataTableRowEntityListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this DataTableRowEntityListing.
+        Gets the last_uri of this DataTableRowEntityListing.
 
 
-        :return: The first_uri of this DataTableRowEntityListing.
+        :return: The last_uri of this DataTableRowEntityListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this DataTableRowEntityListing.
+        Sets the last_uri of this DataTableRowEntityListing.
 
 
-        :param first_uri: The first_uri of this DataTableRowEntityListing.
+        :param last_uri: The last_uri of this DataTableRowEntityListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/data_tables_domain_entity_listing.py b/build/PureCloudPlatformClientV2/models/data_tables_domain_entity_listing.py
index 0c9ffb711..c8147aef6 100644
--- a/build/PureCloudPlatformClientV2/models/data_tables_domain_entity_listing.py
+++ b/build/PureCloudPlatformClientV2/models/data_tables_domain_entity_listing.py
@@ -54,8 +54,8 @@ def __init__(self) -> None:
             'page_size': 'int',
             'page_number': 'int',
             'total': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -67,8 +67,8 @@ def __init__(self) -> None:
             'page_size': 'pageSize',
             'page_number': 'pageNumber',
             'total': 'total',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -79,8 +79,8 @@ def __init__(self) -> None:
         self._page_size = None
         self._page_number = None
         self._total = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -183,52 +183,52 @@ def total(self, total: int) -> None:
         self._total = total
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this DataTablesDomainEntityListing.
+        Gets the first_uri of this DataTablesDomainEntityListing.
 
 
-        :return: The last_uri of this DataTablesDomainEntityListing.
+        :return: The first_uri of this DataTablesDomainEntityListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this DataTablesDomainEntityListing.
+        Sets the first_uri of this DataTablesDomainEntityListing.
 
 
-        :param last_uri: The last_uri of this DataTablesDomainEntityListing.
+        :param first_uri: The first_uri of this DataTablesDomainEntityListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this DataTablesDomainEntityListing.
+        Gets the last_uri of this DataTablesDomainEntityListing.
 
 
-        :return: The first_uri of this DataTablesDomainEntityListing.
+        :return: The last_uri of this DataTablesDomainEntityListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this DataTablesDomainEntityListing.
+        Sets the last_uri of this DataTablesDomainEntityListing.
 
 
-        :param first_uri: The first_uri of this DataTablesDomainEntityListing.
+        :param last_uri: The last_uri of this DataTablesDomainEntityListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/dependency_object_entity_listing.py b/build/PureCloudPlatformClientV2/models/dependency_object_entity_listing.py
index 2039db6dc..26c12d831 100644
--- a/build/PureCloudPlatformClientV2/models/dependency_object_entity_listing.py
+++ b/build/PureCloudPlatformClientV2/models/dependency_object_entity_listing.py
@@ -54,8 +54,8 @@ def __init__(self) -> None:
             'page_size': 'int',
             'page_number': 'int',
             'total': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -67,8 +67,8 @@ def __init__(self) -> None:
             'page_size': 'pageSize',
             'page_number': 'pageNumber',
             'total': 'total',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -79,8 +79,8 @@ def __init__(self) -> None:
         self._page_size = None
         self._page_number = None
         self._total = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -183,52 +183,52 @@ def total(self, total: int) -> None:
         self._total = total
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this DependencyObjectEntityListing.
+        Gets the first_uri of this DependencyObjectEntityListing.
 
 
-        :return: The last_uri of this DependencyObjectEntityListing.
+        :return: The first_uri of this DependencyObjectEntityListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this DependencyObjectEntityListing.
+        Sets the first_uri of this DependencyObjectEntityListing.
 
 
-        :param last_uri: The last_uri of this DependencyObjectEntityListing.
+        :param first_uri: The first_uri of this DependencyObjectEntityListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this DependencyObjectEntityListing.
+        Gets the last_uri of this DependencyObjectEntityListing.
 
 
-        :return: The first_uri of this DependencyObjectEntityListing.
+        :return: The last_uri of this DependencyObjectEntityListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this DependencyObjectEntityListing.
+        Sets the last_uri of this DependencyObjectEntityListing.
 
 
-        :param first_uri: The first_uri of this DependencyObjectEntityListing.
+        :param last_uri: The last_uri of this DependencyObjectEntityListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/dependency_type_entity_listing.py b/build/PureCloudPlatformClientV2/models/dependency_type_entity_listing.py
index 5c37fe9fd..233acb0ed 100644
--- a/build/PureCloudPlatformClientV2/models/dependency_type_entity_listing.py
+++ b/build/PureCloudPlatformClientV2/models/dependency_type_entity_listing.py
@@ -54,8 +54,8 @@ def __init__(self) -> None:
             'page_size': 'int',
             'page_number': 'int',
             'total': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -67,8 +67,8 @@ def __init__(self) -> None:
             'page_size': 'pageSize',
             'page_number': 'pageNumber',
             'total': 'total',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -79,8 +79,8 @@ def __init__(self) -> None:
         self._page_size = None
         self._page_number = None
         self._total = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -183,52 +183,52 @@ def total(self, total: int) -> None:
         self._total = total
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this DependencyTypeEntityListing.
+        Gets the first_uri of this DependencyTypeEntityListing.
 
 
-        :return: The last_uri of this DependencyTypeEntityListing.
+        :return: The first_uri of this DependencyTypeEntityListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this DependencyTypeEntityListing.
+        Sets the first_uri of this DependencyTypeEntityListing.
 
 
-        :param last_uri: The last_uri of this DependencyTypeEntityListing.
+        :param first_uri: The first_uri of this DependencyTypeEntityListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this DependencyTypeEntityListing.
+        Gets the last_uri of this DependencyTypeEntityListing.
 
 
-        :return: The first_uri of this DependencyTypeEntityListing.
+        :return: The last_uri of this DependencyTypeEntityListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this DependencyTypeEntityListing.
+        Sets the last_uri of this DependencyTypeEntityListing.
 
 
-        :param first_uri: The first_uri of this DependencyTypeEntityListing.
+        :param last_uri: The last_uri of this DependencyTypeEntityListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/development_activity_listing.py b/build/PureCloudPlatformClientV2/models/development_activity_listing.py
index 3571bb727..f4c8a4c6c 100644
--- a/build/PureCloudPlatformClientV2/models/development_activity_listing.py
+++ b/build/PureCloudPlatformClientV2/models/development_activity_listing.py
@@ -54,8 +54,8 @@ def __init__(self) -> None:
             'page_size': 'int',
             'page_number': 'int',
             'total': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -67,8 +67,8 @@ def __init__(self) -> None:
             'page_size': 'pageSize',
             'page_number': 'pageNumber',
             'total': 'total',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -79,8 +79,8 @@ def __init__(self) -> None:
         self._page_size = None
         self._page_number = None
         self._total = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -183,52 +183,52 @@ def total(self, total: int) -> None:
         self._total = total
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this DevelopmentActivityListing.
+        Gets the first_uri of this DevelopmentActivityListing.
 
 
-        :return: The last_uri of this DevelopmentActivityListing.
+        :return: The first_uri of this DevelopmentActivityListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this DevelopmentActivityListing.
+        Sets the first_uri of this DevelopmentActivityListing.
 
 
-        :param last_uri: The last_uri of this DevelopmentActivityListing.
+        :param first_uri: The first_uri of this DevelopmentActivityListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this DevelopmentActivityListing.
+        Gets the last_uri of this DevelopmentActivityListing.
 
 
-        :return: The first_uri of this DevelopmentActivityListing.
+        :return: The last_uri of this DevelopmentActivityListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this DevelopmentActivityListing.
+        Sets the last_uri of this DevelopmentActivityListing.
 
 
-        :param first_uri: The first_uri of this DevelopmentActivityListing.
+        :param last_uri: The last_uri of this DevelopmentActivityListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/dialer_event_entity_listing.py b/build/PureCloudPlatformClientV2/models/dialer_event_entity_listing.py
index 158cb0be5..faff55803 100644
--- a/build/PureCloudPlatformClientV2/models/dialer_event_entity_listing.py
+++ b/build/PureCloudPlatformClientV2/models/dialer_event_entity_listing.py
@@ -54,8 +54,8 @@ def __init__(self) -> None:
             'page_size': 'int',
             'page_number': 'int',
             'total': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -67,8 +67,8 @@ def __init__(self) -> None:
             'page_size': 'pageSize',
             'page_number': 'pageNumber',
             'total': 'total',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -79,8 +79,8 @@ def __init__(self) -> None:
         self._page_size = None
         self._page_number = None
         self._total = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -183,52 +183,52 @@ def total(self, total: int) -> None:
         self._total = total
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this DialerEventEntityListing.
+        Gets the first_uri of this DialerEventEntityListing.
 
 
-        :return: The last_uri of this DialerEventEntityListing.
+        :return: The first_uri of this DialerEventEntityListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this DialerEventEntityListing.
+        Sets the first_uri of this DialerEventEntityListing.
 
 
-        :param last_uri: The last_uri of this DialerEventEntityListing.
+        :param first_uri: The first_uri of this DialerEventEntityListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this DialerEventEntityListing.
+        Gets the last_uri of this DialerEventEntityListing.
 
 
-        :return: The first_uri of this DialerEventEntityListing.
+        :return: The last_uri of this DialerEventEntityListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this DialerEventEntityListing.
+        Sets the last_uri of this DialerEventEntityListing.
 
 
-        :param first_uri: The first_uri of this DialerEventEntityListing.
+        :param last_uri: The last_uri of this DialerEventEntityListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/dialogflow_agent_summary_entity_listing.py b/build/PureCloudPlatformClientV2/models/dialogflow_agent_summary_entity_listing.py
index 8721627c4..7ffb801a7 100644
--- a/build/PureCloudPlatformClientV2/models/dialogflow_agent_summary_entity_listing.py
+++ b/build/PureCloudPlatformClientV2/models/dialogflow_agent_summary_entity_listing.py
@@ -54,8 +54,8 @@ def __init__(self) -> None:
             'page_size': 'int',
             'page_number': 'int',
             'total': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -67,8 +67,8 @@ def __init__(self) -> None:
             'page_size': 'pageSize',
             'page_number': 'pageNumber',
             'total': 'total',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -79,8 +79,8 @@ def __init__(self) -> None:
         self._page_size = None
         self._page_number = None
         self._total = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -183,52 +183,52 @@ def total(self, total: int) -> None:
         self._total = total
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this DialogflowAgentSummaryEntityListing.
+        Gets the first_uri of this DialogflowAgentSummaryEntityListing.
 
 
-        :return: The last_uri of this DialogflowAgentSummaryEntityListing.
+        :return: The first_uri of this DialogflowAgentSummaryEntityListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this DialogflowAgentSummaryEntityListing.
+        Sets the first_uri of this DialogflowAgentSummaryEntityListing.
 
 
-        :param last_uri: The last_uri of this DialogflowAgentSummaryEntityListing.
+        :param first_uri: The first_uri of this DialogflowAgentSummaryEntityListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this DialogflowAgentSummaryEntityListing.
+        Gets the last_uri of this DialogflowAgentSummaryEntityListing.
 
 
-        :return: The first_uri of this DialogflowAgentSummaryEntityListing.
+        :return: The last_uri of this DialogflowAgentSummaryEntityListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this DialogflowAgentSummaryEntityListing.
+        Sets the last_uri of this DialogflowAgentSummaryEntityListing.
 
 
-        :param first_uri: The first_uri of this DialogflowAgentSummaryEntityListing.
+        :param last_uri: The last_uri of this DialogflowAgentSummaryEntityListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/dialogflow_cx_agent_summary_entity_listing.py b/build/PureCloudPlatformClientV2/models/dialogflow_cx_agent_summary_entity_listing.py
index f2af2c4a3..7914fd3cc 100644
--- a/build/PureCloudPlatformClientV2/models/dialogflow_cx_agent_summary_entity_listing.py
+++ b/build/PureCloudPlatformClientV2/models/dialogflow_cx_agent_summary_entity_listing.py
@@ -54,8 +54,8 @@ def __init__(self) -> None:
             'page_size': 'int',
             'page_number': 'int',
             'total': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -67,8 +67,8 @@ def __init__(self) -> None:
             'page_size': 'pageSize',
             'page_number': 'pageNumber',
             'total': 'total',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -79,8 +79,8 @@ def __init__(self) -> None:
         self._page_size = None
         self._page_number = None
         self._total = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -183,52 +183,52 @@ def total(self, total: int) -> None:
         self._total = total
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this DialogflowCXAgentSummaryEntityListing.
+        Gets the first_uri of this DialogflowCXAgentSummaryEntityListing.
 
 
-        :return: The last_uri of this DialogflowCXAgentSummaryEntityListing.
+        :return: The first_uri of this DialogflowCXAgentSummaryEntityListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this DialogflowCXAgentSummaryEntityListing.
+        Sets the first_uri of this DialogflowCXAgentSummaryEntityListing.
 
 
-        :param last_uri: The last_uri of this DialogflowCXAgentSummaryEntityListing.
+        :param first_uri: The first_uri of this DialogflowCXAgentSummaryEntityListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this DialogflowCXAgentSummaryEntityListing.
+        Gets the last_uri of this DialogflowCXAgentSummaryEntityListing.
 
 
-        :return: The first_uri of this DialogflowCXAgentSummaryEntityListing.
+        :return: The last_uri of this DialogflowCXAgentSummaryEntityListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this DialogflowCXAgentSummaryEntityListing.
+        Sets the last_uri of this DialogflowCXAgentSummaryEntityListing.
 
 
-        :param first_uri: The first_uri of this DialogflowCXAgentSummaryEntityListing.
+        :param last_uri: The last_uri of this DialogflowCXAgentSummaryEntityListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/did_entity_listing.py b/build/PureCloudPlatformClientV2/models/did_entity_listing.py
index 244b8da43..f67fae85e 100644
--- a/build/PureCloudPlatformClientV2/models/did_entity_listing.py
+++ b/build/PureCloudPlatformClientV2/models/did_entity_listing.py
@@ -55,8 +55,8 @@ def __init__(self) -> None:
             'page_number': 'int',
             'total': 'int',
             'total_number_of_entities': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -69,8 +69,8 @@ def __init__(self) -> None:
             'page_number': 'pageNumber',
             'total': 'total',
             'total_number_of_entities': 'totalNumberOfEntities',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -82,8 +82,8 @@ def __init__(self) -> None:
         self._page_number = None
         self._total = None
         self._total_number_of_entities = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -210,52 +210,52 @@ def total_number_of_entities(self, total_number_of_entities: int) -> None:
         self._total_number_of_entities = total_number_of_entities
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this DIDEntityListing.
+        Gets the first_uri of this DIDEntityListing.
 
 
-        :return: The last_uri of this DIDEntityListing.
+        :return: The first_uri of this DIDEntityListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this DIDEntityListing.
+        Sets the first_uri of this DIDEntityListing.
 
 
-        :param last_uri: The last_uri of this DIDEntityListing.
+        :param first_uri: The first_uri of this DIDEntityListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this DIDEntityListing.
+        Gets the last_uri of this DIDEntityListing.
 
 
-        :return: The first_uri of this DIDEntityListing.
+        :return: The last_uri of this DIDEntityListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this DIDEntityListing.
+        Sets the last_uri of this DIDEntityListing.
 
 
-        :param first_uri: The first_uri of this DIDEntityListing.
+        :param last_uri: The last_uri of this DIDEntityListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/did_number_entity_listing.py b/build/PureCloudPlatformClientV2/models/did_number_entity_listing.py
index 86086b904..0d2bafdbe 100644
--- a/build/PureCloudPlatformClientV2/models/did_number_entity_listing.py
+++ b/build/PureCloudPlatformClientV2/models/did_number_entity_listing.py
@@ -54,8 +54,8 @@ def __init__(self) -> None:
             'page_size': 'int',
             'page_number': 'int',
             'total': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -67,8 +67,8 @@ def __init__(self) -> None:
             'page_size': 'pageSize',
             'page_number': 'pageNumber',
             'total': 'total',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -79,8 +79,8 @@ def __init__(self) -> None:
         self._page_size = None
         self._page_number = None
         self._total = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -183,52 +183,52 @@ def total(self, total: int) -> None:
         self._total = total
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this DIDNumberEntityListing.
+        Gets the first_uri of this DIDNumberEntityListing.
 
 
-        :return: The last_uri of this DIDNumberEntityListing.
+        :return: The first_uri of this DIDNumberEntityListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this DIDNumberEntityListing.
+        Sets the first_uri of this DIDNumberEntityListing.
 
 
-        :param last_uri: The last_uri of this DIDNumberEntityListing.
+        :param first_uri: The first_uri of this DIDNumberEntityListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this DIDNumberEntityListing.
+        Gets the last_uri of this DIDNumberEntityListing.
 
 
-        :return: The first_uri of this DIDNumberEntityListing.
+        :return: The last_uri of this DIDNumberEntityListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this DIDNumberEntityListing.
+        Sets the last_uri of this DIDNumberEntityListing.
 
 
-        :param first_uri: The first_uri of this DIDNumberEntityListing.
+        :param last_uri: The last_uri of this DIDNumberEntityListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/did_pool_entity_listing.py b/build/PureCloudPlatformClientV2/models/did_pool_entity_listing.py
index 0688d1566..5b8305011 100644
--- a/build/PureCloudPlatformClientV2/models/did_pool_entity_listing.py
+++ b/build/PureCloudPlatformClientV2/models/did_pool_entity_listing.py
@@ -55,8 +55,8 @@ def __init__(self) -> None:
             'page_number': 'int',
             'total': 'int',
             'total_number_of_entities': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -69,8 +69,8 @@ def __init__(self) -> None:
             'page_number': 'pageNumber',
             'total': 'total',
             'total_number_of_entities': 'totalNumberOfEntities',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -82,8 +82,8 @@ def __init__(self) -> None:
         self._page_number = None
         self._total = None
         self._total_number_of_entities = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -210,52 +210,52 @@ def total_number_of_entities(self, total_number_of_entities: int) -> None:
         self._total_number_of_entities = total_number_of_entities
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this DIDPoolEntityListing.
+        Gets the first_uri of this DIDPoolEntityListing.
 
 
-        :return: The last_uri of this DIDPoolEntityListing.
+        :return: The first_uri of this DIDPoolEntityListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this DIDPoolEntityListing.
+        Sets the first_uri of this DIDPoolEntityListing.
 
 
-        :param last_uri: The last_uri of this DIDPoolEntityListing.
+        :param first_uri: The first_uri of this DIDPoolEntityListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this DIDPoolEntityListing.
+        Gets the last_uri of this DIDPoolEntityListing.
 
 
-        :return: The first_uri of this DIDPoolEntityListing.
+        :return: The last_uri of this DIDPoolEntityListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this DIDPoolEntityListing.
+        Sets the last_uri of this DIDPoolEntityListing.
 
 
-        :param first_uri: The first_uri of this DIDPoolEntityListing.
+        :param last_uri: The last_uri of this DIDPoolEntityListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/digital_rule_set_entity_listing.py b/build/PureCloudPlatformClientV2/models/digital_rule_set_entity_listing.py
index a9c5f9818..27ea7d0e3 100644
--- a/build/PureCloudPlatformClientV2/models/digital_rule_set_entity_listing.py
+++ b/build/PureCloudPlatformClientV2/models/digital_rule_set_entity_listing.py
@@ -54,8 +54,8 @@ def __init__(self) -> None:
             'page_size': 'int',
             'page_number': 'int',
             'total': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -67,8 +67,8 @@ def __init__(self) -> None:
             'page_size': 'pageSize',
             'page_number': 'pageNumber',
             'total': 'total',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -79,8 +79,8 @@ def __init__(self) -> None:
         self._page_size = None
         self._page_number = None
         self._total = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -183,52 +183,52 @@ def total(self, total: int) -> None:
         self._total = total
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this DigitalRuleSetEntityListing.
+        Gets the first_uri of this DigitalRuleSetEntityListing.
 
 
-        :return: The last_uri of this DigitalRuleSetEntityListing.
+        :return: The first_uri of this DigitalRuleSetEntityListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this DigitalRuleSetEntityListing.
+        Sets the first_uri of this DigitalRuleSetEntityListing.
 
 
-        :param last_uri: The last_uri of this DigitalRuleSetEntityListing.
+        :param first_uri: The first_uri of this DigitalRuleSetEntityListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this DigitalRuleSetEntityListing.
+        Gets the last_uri of this DigitalRuleSetEntityListing.
 
 
-        :return: The first_uri of this DigitalRuleSetEntityListing.
+        :return: The last_uri of this DigitalRuleSetEntityListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this DigitalRuleSetEntityListing.
+        Sets the last_uri of this DigitalRuleSetEntityListing.
 
 
-        :param first_uri: The first_uri of this DigitalRuleSetEntityListing.
+        :param last_uri: The last_uri of this DigitalRuleSetEntityListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/directory_user_devices_listing.py b/build/PureCloudPlatformClientV2/models/directory_user_devices_listing.py
index f35c1fc7c..8f23efe33 100644
--- a/build/PureCloudPlatformClientV2/models/directory_user_devices_listing.py
+++ b/build/PureCloudPlatformClientV2/models/directory_user_devices_listing.py
@@ -54,8 +54,8 @@ def __init__(self) -> None:
             'page_size': 'int',
             'page_number': 'int',
             'total': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -67,8 +67,8 @@ def __init__(self) -> None:
             'page_size': 'pageSize',
             'page_number': 'pageNumber',
             'total': 'total',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -79,8 +79,8 @@ def __init__(self) -> None:
         self._page_size = None
         self._page_number = None
         self._total = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -183,52 +183,52 @@ def total(self, total: int) -> None:
         self._total = total
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this DirectoryUserDevicesListing.
+        Gets the first_uri of this DirectoryUserDevicesListing.
 
 
-        :return: The last_uri of this DirectoryUserDevicesListing.
+        :return: The first_uri of this DirectoryUserDevicesListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this DirectoryUserDevicesListing.
+        Sets the first_uri of this DirectoryUserDevicesListing.
 
 
-        :param last_uri: The last_uri of this DirectoryUserDevicesListing.
+        :param first_uri: The first_uri of this DirectoryUserDevicesListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this DirectoryUserDevicesListing.
+        Gets the last_uri of this DirectoryUserDevicesListing.
 
 
-        :return: The first_uri of this DirectoryUserDevicesListing.
+        :return: The last_uri of this DirectoryUserDevicesListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this DirectoryUserDevicesListing.
+        Sets the last_uri of this DirectoryUserDevicesListing.
 
 
-        :param first_uri: The first_uri of this DirectoryUserDevicesListing.
+        :param last_uri: The last_uri of this DirectoryUserDevicesListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/divs_permitted_entity_listing.py b/build/PureCloudPlatformClientV2/models/divs_permitted_entity_listing.py
index fc4b22a62..6c92ab5eb 100644
--- a/build/PureCloudPlatformClientV2/models/divs_permitted_entity_listing.py
+++ b/build/PureCloudPlatformClientV2/models/divs_permitted_entity_listing.py
@@ -55,8 +55,8 @@ def __init__(self) -> None:
             'page_number': 'int',
             'total': 'int',
             'all_divs_permitted': 'bool',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -69,8 +69,8 @@ def __init__(self) -> None:
             'page_number': 'pageNumber',
             'total': 'total',
             'all_divs_permitted': 'allDivsPermitted',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -82,8 +82,8 @@ def __init__(self) -> None:
         self._page_number = None
         self._total = None
         self._all_divs_permitted = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -210,52 +210,52 @@ def all_divs_permitted(self, all_divs_permitted: bool) -> None:
         self._all_divs_permitted = all_divs_permitted
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this DivsPermittedEntityListing.
+        Gets the first_uri of this DivsPermittedEntityListing.
 
 
-        :return: The last_uri of this DivsPermittedEntityListing.
+        :return: The first_uri of this DivsPermittedEntityListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this DivsPermittedEntityListing.
+        Sets the first_uri of this DivsPermittedEntityListing.
 
 
-        :param last_uri: The last_uri of this DivsPermittedEntityListing.
+        :param first_uri: The first_uri of this DivsPermittedEntityListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this DivsPermittedEntityListing.
+        Gets the last_uri of this DivsPermittedEntityListing.
 
 
-        :return: The first_uri of this DivsPermittedEntityListing.
+        :return: The last_uri of this DivsPermittedEntityListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this DivsPermittedEntityListing.
+        Sets the last_uri of this DivsPermittedEntityListing.
 
 
-        :param first_uri: The first_uri of this DivsPermittedEntityListing.
+        :param last_uri: The last_uri of this DivsPermittedEntityListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/dnc_list_division_view_listing.py b/build/PureCloudPlatformClientV2/models/dnc_list_division_view_listing.py
index ce30ba41f..0767aa889 100644
--- a/build/PureCloudPlatformClientV2/models/dnc_list_division_view_listing.py
+++ b/build/PureCloudPlatformClientV2/models/dnc_list_division_view_listing.py
@@ -54,8 +54,8 @@ def __init__(self) -> None:
             'page_size': 'int',
             'page_number': 'int',
             'total': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -67,8 +67,8 @@ def __init__(self) -> None:
             'page_size': 'pageSize',
             'page_number': 'pageNumber',
             'total': 'total',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -79,8 +79,8 @@ def __init__(self) -> None:
         self._page_size = None
         self._page_number = None
         self._total = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -183,52 +183,52 @@ def total(self, total: int) -> None:
         self._total = total
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this DncListDivisionViewListing.
+        Gets the first_uri of this DncListDivisionViewListing.
 
 
-        :return: The last_uri of this DncListDivisionViewListing.
+        :return: The first_uri of this DncListDivisionViewListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this DncListDivisionViewListing.
+        Sets the first_uri of this DncListDivisionViewListing.
 
 
-        :param last_uri: The last_uri of this DncListDivisionViewListing.
+        :param first_uri: The first_uri of this DncListDivisionViewListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this DncListDivisionViewListing.
+        Gets the last_uri of this DncListDivisionViewListing.
 
 
-        :return: The first_uri of this DncListDivisionViewListing.
+        :return: The last_uri of this DncListDivisionViewListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this DncListDivisionViewListing.
+        Sets the last_uri of this DncListDivisionViewListing.
 
 
-        :param first_uri: The first_uri of this DncListDivisionViewListing.
+        :param last_uri: The last_uri of this DncListDivisionViewListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/dnc_list_entity_listing.py b/build/PureCloudPlatformClientV2/models/dnc_list_entity_listing.py
index d93f1b32f..0200650e0 100644
--- a/build/PureCloudPlatformClientV2/models/dnc_list_entity_listing.py
+++ b/build/PureCloudPlatformClientV2/models/dnc_list_entity_listing.py
@@ -54,8 +54,8 @@ def __init__(self) -> None:
             'page_size': 'int',
             'page_number': 'int',
             'total': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -67,8 +67,8 @@ def __init__(self) -> None:
             'page_size': 'pageSize',
             'page_number': 'pageNumber',
             'total': 'total',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -79,8 +79,8 @@ def __init__(self) -> None:
         self._page_size = None
         self._page_number = None
         self._total = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -183,52 +183,52 @@ def total(self, total: int) -> None:
         self._total = total
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this DncListEntityListing.
+        Gets the first_uri of this DncListEntityListing.
 
 
-        :return: The last_uri of this DncListEntityListing.
+        :return: The first_uri of this DncListEntityListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this DncListEntityListing.
+        Sets the first_uri of this DncListEntityListing.
 
 
-        :param last_uri: The last_uri of this DncListEntityListing.
+        :param first_uri: The first_uri of this DncListEntityListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this DncListEntityListing.
+        Gets the last_uri of this DncListEntityListing.
 
 
-        :return: The first_uri of this DncListEntityListing.
+        :return: The last_uri of this DncListEntityListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this DncListEntityListing.
+        Sets the last_uri of this DncListEntityListing.
 
 
-        :param first_uri: The first_uri of this DncListEntityListing.
+        :param last_uri: The last_uri of this DncListEntityListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/document_entity_listing.py b/build/PureCloudPlatformClientV2/models/document_entity_listing.py
index ccdc515d0..6531ee3af 100644
--- a/build/PureCloudPlatformClientV2/models/document_entity_listing.py
+++ b/build/PureCloudPlatformClientV2/models/document_entity_listing.py
@@ -54,8 +54,8 @@ def __init__(self) -> None:
             'page_size': 'int',
             'page_number': 'int',
             'total': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -67,8 +67,8 @@ def __init__(self) -> None:
             'page_size': 'pageSize',
             'page_number': 'pageNumber',
             'total': 'total',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -79,8 +79,8 @@ def __init__(self) -> None:
         self._page_size = None
         self._page_number = None
         self._total = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -183,52 +183,52 @@ def total(self, total: int) -> None:
         self._total = total
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this DocumentEntityListing.
+        Gets the first_uri of this DocumentEntityListing.
 
 
-        :return: The last_uri of this DocumentEntityListing.
+        :return: The first_uri of this DocumentEntityListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this DocumentEntityListing.
+        Sets the first_uri of this DocumentEntityListing.
 
 
-        :param last_uri: The last_uri of this DocumentEntityListing.
+        :param first_uri: The first_uri of this DocumentEntityListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this DocumentEntityListing.
+        Gets the last_uri of this DocumentEntityListing.
 
 
-        :return: The first_uri of this DocumentEntityListing.
+        :return: The last_uri of this DocumentEntityListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this DocumentEntityListing.
+        Sets the last_uri of this DocumentEntityListing.
 
 
-        :param first_uri: The first_uri of this DocumentEntityListing.
+        :param last_uri: The last_uri of this DocumentEntityListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/domain_edge_software_version_dto_entity_listing.py b/build/PureCloudPlatformClientV2/models/domain_edge_software_version_dto_entity_listing.py
index a03677bf6..4878a1c33 100644
--- a/build/PureCloudPlatformClientV2/models/domain_edge_software_version_dto_entity_listing.py
+++ b/build/PureCloudPlatformClientV2/models/domain_edge_software_version_dto_entity_listing.py
@@ -54,8 +54,8 @@ def __init__(self) -> None:
             'page_size': 'int',
             'page_number': 'int',
             'total': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -67,8 +67,8 @@ def __init__(self) -> None:
             'page_size': 'pageSize',
             'page_number': 'pageNumber',
             'total': 'total',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -79,8 +79,8 @@ def __init__(self) -> None:
         self._page_size = None
         self._page_number = None
         self._total = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -183,52 +183,52 @@ def total(self, total: int) -> None:
         self._total = total
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this DomainEdgeSoftwareVersionDtoEntityListing.
+        Gets the first_uri of this DomainEdgeSoftwareVersionDtoEntityListing.
 
 
-        :return: The last_uri of this DomainEdgeSoftwareVersionDtoEntityListing.
+        :return: The first_uri of this DomainEdgeSoftwareVersionDtoEntityListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this DomainEdgeSoftwareVersionDtoEntityListing.
+        Sets the first_uri of this DomainEdgeSoftwareVersionDtoEntityListing.
 
 
-        :param last_uri: The last_uri of this DomainEdgeSoftwareVersionDtoEntityListing.
+        :param first_uri: The first_uri of this DomainEdgeSoftwareVersionDtoEntityListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this DomainEdgeSoftwareVersionDtoEntityListing.
+        Gets the last_uri of this DomainEdgeSoftwareVersionDtoEntityListing.
 
 
-        :return: The first_uri of this DomainEdgeSoftwareVersionDtoEntityListing.
+        :return: The last_uri of this DomainEdgeSoftwareVersionDtoEntityListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this DomainEdgeSoftwareVersionDtoEntityListing.
+        Sets the last_uri of this DomainEdgeSoftwareVersionDtoEntityListing.
 
 
-        :param first_uri: The first_uri of this DomainEdgeSoftwareVersionDtoEntityListing.
+        :param last_uri: The last_uri of this DomainEdgeSoftwareVersionDtoEntityListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/domain_entity_listing.py b/build/PureCloudPlatformClientV2/models/domain_entity_listing.py
index 60ff3078e..545b4c4d9 100644
--- a/build/PureCloudPlatformClientV2/models/domain_entity_listing.py
+++ b/build/PureCloudPlatformClientV2/models/domain_entity_listing.py
@@ -54,8 +54,8 @@ def __init__(self) -> None:
             'page_size': 'int',
             'page_number': 'int',
             'total': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -67,8 +67,8 @@ def __init__(self) -> None:
             'page_size': 'pageSize',
             'page_number': 'pageNumber',
             'total': 'total',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -79,8 +79,8 @@ def __init__(self) -> None:
         self._page_size = None
         self._page_number = None
         self._total = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -183,52 +183,52 @@ def total(self, total: int) -> None:
         self._total = total
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this DomainEntityListing.
+        Gets the first_uri of this DomainEntityListing.
 
 
-        :return: The last_uri of this DomainEntityListing.
+        :return: The first_uri of this DomainEntityListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this DomainEntityListing.
+        Sets the first_uri of this DomainEntityListing.
 
 
-        :param last_uri: The last_uri of this DomainEntityListing.
+        :param first_uri: The first_uri of this DomainEntityListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this DomainEntityListing.
+        Gets the last_uri of this DomainEntityListing.
 
 
-        :return: The first_uri of this DomainEntityListing.
+        :return: The last_uri of this DomainEntityListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this DomainEntityListing.
+        Sets the last_uri of this DomainEntityListing.
 
 
-        :param first_uri: The first_uri of this DomainEntityListing.
+        :param last_uri: The last_uri of this DomainEntityListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/domain_entity_listing_evaluation_form.py b/build/PureCloudPlatformClientV2/models/domain_entity_listing_evaluation_form.py
index ff5ee34df..eca21435f 100644
--- a/build/PureCloudPlatformClientV2/models/domain_entity_listing_evaluation_form.py
+++ b/build/PureCloudPlatformClientV2/models/domain_entity_listing_evaluation_form.py
@@ -54,8 +54,8 @@ def __init__(self) -> None:
             'page_size': 'int',
             'page_number': 'int',
             'total': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -67,8 +67,8 @@ def __init__(self) -> None:
             'page_size': 'pageSize',
             'page_number': 'pageNumber',
             'total': 'total',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -79,8 +79,8 @@ def __init__(self) -> None:
         self._page_size = None
         self._page_number = None
         self._total = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -183,52 +183,52 @@ def total(self, total: int) -> None:
         self._total = total
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this DomainEntityListingEvaluationForm.
+        Gets the first_uri of this DomainEntityListingEvaluationForm.
 
 
-        :return: The last_uri of this DomainEntityListingEvaluationForm.
+        :return: The first_uri of this DomainEntityListingEvaluationForm.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this DomainEntityListingEvaluationForm.
+        Sets the first_uri of this DomainEntityListingEvaluationForm.
 
 
-        :param last_uri: The last_uri of this DomainEntityListingEvaluationForm.
+        :param first_uri: The first_uri of this DomainEntityListingEvaluationForm.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this DomainEntityListingEvaluationForm.
+        Gets the last_uri of this DomainEntityListingEvaluationForm.
 
 
-        :return: The first_uri of this DomainEntityListingEvaluationForm.
+        :return: The last_uri of this DomainEntityListingEvaluationForm.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this DomainEntityListingEvaluationForm.
+        Sets the last_uri of this DomainEntityListingEvaluationForm.
 
 
-        :param first_uri: The first_uri of this DomainEntityListingEvaluationForm.
+        :param last_uri: The last_uri of this DomainEntityListingEvaluationForm.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/domain_entity_listing_query_result.py b/build/PureCloudPlatformClientV2/models/domain_entity_listing_query_result.py
index 70abd3fac..2d072e0fd 100644
--- a/build/PureCloudPlatformClientV2/models/domain_entity_listing_query_result.py
+++ b/build/PureCloudPlatformClientV2/models/domain_entity_listing_query_result.py
@@ -54,8 +54,8 @@ def __init__(self) -> None:
             'page_size': 'int',
             'page_number': 'int',
             'total': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -67,8 +67,8 @@ def __init__(self) -> None:
             'page_size': 'pageSize',
             'page_number': 'pageNumber',
             'total': 'total',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -79,8 +79,8 @@ def __init__(self) -> None:
         self._page_size = None
         self._page_number = None
         self._total = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -183,52 +183,52 @@ def total(self, total: int) -> None:
         self._total = total
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this DomainEntityListingQueryResult.
+        Gets the first_uri of this DomainEntityListingQueryResult.
 
 
-        :return: The last_uri of this DomainEntityListingQueryResult.
+        :return: The first_uri of this DomainEntityListingQueryResult.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this DomainEntityListingQueryResult.
+        Sets the first_uri of this DomainEntityListingQueryResult.
 
 
-        :param last_uri: The last_uri of this DomainEntityListingQueryResult.
+        :param first_uri: The first_uri of this DomainEntityListingQueryResult.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this DomainEntityListingQueryResult.
+        Gets the last_uri of this DomainEntityListingQueryResult.
 
 
-        :return: The first_uri of this DomainEntityListingQueryResult.
+        :return: The last_uri of this DomainEntityListingQueryResult.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this DomainEntityListingQueryResult.
+        Sets the last_uri of this DomainEntityListingQueryResult.
 
 
-        :param first_uri: The first_uri of this DomainEntityListingQueryResult.
+        :param last_uri: The last_uri of this DomainEntityListingQueryResult.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/domain_entity_listing_survey_form.py b/build/PureCloudPlatformClientV2/models/domain_entity_listing_survey_form.py
index 0877bcbea..77991ff25 100644
--- a/build/PureCloudPlatformClientV2/models/domain_entity_listing_survey_form.py
+++ b/build/PureCloudPlatformClientV2/models/domain_entity_listing_survey_form.py
@@ -54,8 +54,8 @@ def __init__(self) -> None:
             'page_size': 'int',
             'page_number': 'int',
             'total': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -67,8 +67,8 @@ def __init__(self) -> None:
             'page_size': 'pageSize',
             'page_number': 'pageNumber',
             'total': 'total',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -79,8 +79,8 @@ def __init__(self) -> None:
         self._page_size = None
         self._page_number = None
         self._total = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -183,52 +183,52 @@ def total(self, total: int) -> None:
         self._total = total
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this DomainEntityListingSurveyForm.
+        Gets the first_uri of this DomainEntityListingSurveyForm.
 
 
-        :return: The last_uri of this DomainEntityListingSurveyForm.
+        :return: The first_uri of this DomainEntityListingSurveyForm.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this DomainEntityListingSurveyForm.
+        Sets the first_uri of this DomainEntityListingSurveyForm.
 
 
-        :param last_uri: The last_uri of this DomainEntityListingSurveyForm.
+        :param first_uri: The first_uri of this DomainEntityListingSurveyForm.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this DomainEntityListingSurveyForm.
+        Gets the last_uri of this DomainEntityListingSurveyForm.
 
 
-        :return: The first_uri of this DomainEntityListingSurveyForm.
+        :return: The last_uri of this DomainEntityListingSurveyForm.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this DomainEntityListingSurveyForm.
+        Sets the last_uri of this DomainEntityListingSurveyForm.
 
 
-        :param first_uri: The first_uri of this DomainEntityListingSurveyForm.
+        :param last_uri: The last_uri of this DomainEntityListingSurveyForm.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/edge_entity_listing.py b/build/PureCloudPlatformClientV2/models/edge_entity_listing.py
index 4c352c3d7..811319dd9 100644
--- a/build/PureCloudPlatformClientV2/models/edge_entity_listing.py
+++ b/build/PureCloudPlatformClientV2/models/edge_entity_listing.py
@@ -55,8 +55,8 @@ def __init__(self) -> None:
             'page_number': 'int',
             'total': 'int',
             'total_number_of_entities': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -69,8 +69,8 @@ def __init__(self) -> None:
             'page_number': 'pageNumber',
             'total': 'total',
             'total_number_of_entities': 'totalNumberOfEntities',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -82,8 +82,8 @@ def __init__(self) -> None:
         self._page_number = None
         self._total = None
         self._total_number_of_entities = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -210,52 +210,52 @@ def total_number_of_entities(self, total_number_of_entities: int) -> None:
         self._total_number_of_entities = total_number_of_entities
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this EdgeEntityListing.
+        Gets the first_uri of this EdgeEntityListing.
 
 
-        :return: The last_uri of this EdgeEntityListing.
+        :return: The first_uri of this EdgeEntityListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this EdgeEntityListing.
+        Sets the first_uri of this EdgeEntityListing.
 
 
-        :param last_uri: The last_uri of this EdgeEntityListing.
+        :param first_uri: The first_uri of this EdgeEntityListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this EdgeEntityListing.
+        Gets the last_uri of this EdgeEntityListing.
 
 
-        :return: The first_uri of this EdgeEntityListing.
+        :return: The last_uri of this EdgeEntityListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this EdgeEntityListing.
+        Sets the last_uri of this EdgeEntityListing.
 
 
-        :param first_uri: The first_uri of this EdgeEntityListing.
+        :param last_uri: The last_uri of this EdgeEntityListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/edge_group_entity_listing.py b/build/PureCloudPlatformClientV2/models/edge_group_entity_listing.py
index 6aa1174da..a21c5c4d0 100644
--- a/build/PureCloudPlatformClientV2/models/edge_group_entity_listing.py
+++ b/build/PureCloudPlatformClientV2/models/edge_group_entity_listing.py
@@ -55,8 +55,8 @@ def __init__(self) -> None:
             'page_number': 'int',
             'total': 'int',
             'total_number_of_entities': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -69,8 +69,8 @@ def __init__(self) -> None:
             'page_number': 'pageNumber',
             'total': 'total',
             'total_number_of_entities': 'totalNumberOfEntities',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -82,8 +82,8 @@ def __init__(self) -> None:
         self._page_number = None
         self._total = None
         self._total_number_of_entities = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -210,52 +210,52 @@ def total_number_of_entities(self, total_number_of_entities: int) -> None:
         self._total_number_of_entities = total_number_of_entities
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this EdgeGroupEntityListing.
+        Gets the first_uri of this EdgeGroupEntityListing.
 
 
-        :return: The last_uri of this EdgeGroupEntityListing.
+        :return: The first_uri of this EdgeGroupEntityListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this EdgeGroupEntityListing.
+        Sets the first_uri of this EdgeGroupEntityListing.
 
 
-        :param last_uri: The last_uri of this EdgeGroupEntityListing.
+        :param first_uri: The first_uri of this EdgeGroupEntityListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this EdgeGroupEntityListing.
+        Gets the last_uri of this EdgeGroupEntityListing.
 
 
-        :return: The first_uri of this EdgeGroupEntityListing.
+        :return: The last_uri of this EdgeGroupEntityListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this EdgeGroupEntityListing.
+        Sets the last_uri of this EdgeGroupEntityListing.
 
 
-        :param first_uri: The first_uri of this EdgeGroupEntityListing.
+        :param last_uri: The last_uri of this EdgeGroupEntityListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/email_campaign_schedule_entity_listing.py b/build/PureCloudPlatformClientV2/models/email_campaign_schedule_entity_listing.py
index f380fcc47..e416b4990 100644
--- a/build/PureCloudPlatformClientV2/models/email_campaign_schedule_entity_listing.py
+++ b/build/PureCloudPlatformClientV2/models/email_campaign_schedule_entity_listing.py
@@ -54,8 +54,8 @@ def __init__(self) -> None:
             'page_size': 'int',
             'page_number': 'int',
             'total': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -67,8 +67,8 @@ def __init__(self) -> None:
             'page_size': 'pageSize',
             'page_number': 'pageNumber',
             'total': 'total',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -79,8 +79,8 @@ def __init__(self) -> None:
         self._page_size = None
         self._page_number = None
         self._total = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -183,52 +183,52 @@ def total(self, total: int) -> None:
         self._total = total
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this EmailCampaignScheduleEntityListing.
+        Gets the first_uri of this EmailCampaignScheduleEntityListing.
 
 
-        :return: The last_uri of this EmailCampaignScheduleEntityListing.
+        :return: The first_uri of this EmailCampaignScheduleEntityListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this EmailCampaignScheduleEntityListing.
+        Sets the first_uri of this EmailCampaignScheduleEntityListing.
 
 
-        :param last_uri: The last_uri of this EmailCampaignScheduleEntityListing.
+        :param first_uri: The first_uri of this EmailCampaignScheduleEntityListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this EmailCampaignScheduleEntityListing.
+        Gets the last_uri of this EmailCampaignScheduleEntityListing.
 
 
-        :return: The first_uri of this EmailCampaignScheduleEntityListing.
+        :return: The last_uri of this EmailCampaignScheduleEntityListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this EmailCampaignScheduleEntityListing.
+        Sets the last_uri of this EmailCampaignScheduleEntityListing.
 
 
-        :param first_uri: The first_uri of this EmailCampaignScheduleEntityListing.
+        :param last_uri: The last_uri of this EmailCampaignScheduleEntityListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/email_conversation_entity_listing.py b/build/PureCloudPlatformClientV2/models/email_conversation_entity_listing.py
index 633a6a66f..7107a8f66 100644
--- a/build/PureCloudPlatformClientV2/models/email_conversation_entity_listing.py
+++ b/build/PureCloudPlatformClientV2/models/email_conversation_entity_listing.py
@@ -54,8 +54,8 @@ def __init__(self) -> None:
             'page_size': 'int',
             'page_number': 'int',
             'total': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -67,8 +67,8 @@ def __init__(self) -> None:
             'page_size': 'pageSize',
             'page_number': 'pageNumber',
             'total': 'total',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -79,8 +79,8 @@ def __init__(self) -> None:
         self._page_size = None
         self._page_number = None
         self._total = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -183,52 +183,52 @@ def total(self, total: int) -> None:
         self._total = total
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this EmailConversationEntityListing.
+        Gets the first_uri of this EmailConversationEntityListing.
 
 
-        :return: The last_uri of this EmailConversationEntityListing.
+        :return: The first_uri of this EmailConversationEntityListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this EmailConversationEntityListing.
+        Sets the first_uri of this EmailConversationEntityListing.
 
 
-        :param last_uri: The last_uri of this EmailConversationEntityListing.
+        :param first_uri: The first_uri of this EmailConversationEntityListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this EmailConversationEntityListing.
+        Gets the last_uri of this EmailConversationEntityListing.
 
 
-        :return: The first_uri of this EmailConversationEntityListing.
+        :return: The last_uri of this EmailConversationEntityListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this EmailConversationEntityListing.
+        Sets the last_uri of this EmailConversationEntityListing.
 
 
-        :param first_uri: The first_uri of this EmailConversationEntityListing.
+        :param last_uri: The last_uri of this EmailConversationEntityListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/email_message_preview_listing.py b/build/PureCloudPlatformClientV2/models/email_message_preview_listing.py
index 5e8fa2fdd..05f35f8c2 100644
--- a/build/PureCloudPlatformClientV2/models/email_message_preview_listing.py
+++ b/build/PureCloudPlatformClientV2/models/email_message_preview_listing.py
@@ -54,8 +54,8 @@ def __init__(self) -> None:
             'page_size': 'int',
             'page_number': 'int',
             'total': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -67,8 +67,8 @@ def __init__(self) -> None:
             'page_size': 'pageSize',
             'page_number': 'pageNumber',
             'total': 'total',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -79,8 +79,8 @@ def __init__(self) -> None:
         self._page_size = None
         self._page_number = None
         self._total = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -183,52 +183,52 @@ def total(self, total: int) -> None:
         self._total = total
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this EmailMessagePreviewListing.
+        Gets the first_uri of this EmailMessagePreviewListing.
 
 
-        :return: The last_uri of this EmailMessagePreviewListing.
+        :return: The first_uri of this EmailMessagePreviewListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this EmailMessagePreviewListing.
+        Sets the first_uri of this EmailMessagePreviewListing.
 
 
-        :param last_uri: The last_uri of this EmailMessagePreviewListing.
+        :param first_uri: The first_uri of this EmailMessagePreviewListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this EmailMessagePreviewListing.
+        Gets the last_uri of this EmailMessagePreviewListing.
 
 
-        :return: The first_uri of this EmailMessagePreviewListing.
+        :return: The last_uri of this EmailMessagePreviewListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this EmailMessagePreviewListing.
+        Sets the last_uri of this EmailMessagePreviewListing.
 
 
-        :param first_uri: The first_uri of this EmailMessagePreviewListing.
+        :param last_uri: The last_uri of this EmailMessagePreviewListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/emergency_group_division_view_entity_listing.py b/build/PureCloudPlatformClientV2/models/emergency_group_division_view_entity_listing.py
index 3d72f5545..695372fab 100644
--- a/build/PureCloudPlatformClientV2/models/emergency_group_division_view_entity_listing.py
+++ b/build/PureCloudPlatformClientV2/models/emergency_group_division_view_entity_listing.py
@@ -55,8 +55,8 @@ def __init__(self) -> None:
             'page_number': 'int',
             'total': 'int',
             'total_number_of_entities': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -69,8 +69,8 @@ def __init__(self) -> None:
             'page_number': 'pageNumber',
             'total': 'total',
             'total_number_of_entities': 'totalNumberOfEntities',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -82,8 +82,8 @@ def __init__(self) -> None:
         self._page_number = None
         self._total = None
         self._total_number_of_entities = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -210,52 +210,52 @@ def total_number_of_entities(self, total_number_of_entities: int) -> None:
         self._total_number_of_entities = total_number_of_entities
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this EmergencyGroupDivisionViewEntityListing.
+        Gets the first_uri of this EmergencyGroupDivisionViewEntityListing.
 
 
-        :return: The last_uri of this EmergencyGroupDivisionViewEntityListing.
+        :return: The first_uri of this EmergencyGroupDivisionViewEntityListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this EmergencyGroupDivisionViewEntityListing.
+        Sets the first_uri of this EmergencyGroupDivisionViewEntityListing.
 
 
-        :param last_uri: The last_uri of this EmergencyGroupDivisionViewEntityListing.
+        :param first_uri: The first_uri of this EmergencyGroupDivisionViewEntityListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this EmergencyGroupDivisionViewEntityListing.
+        Gets the last_uri of this EmergencyGroupDivisionViewEntityListing.
 
 
-        :return: The first_uri of this EmergencyGroupDivisionViewEntityListing.
+        :return: The last_uri of this EmergencyGroupDivisionViewEntityListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this EmergencyGroupDivisionViewEntityListing.
+        Sets the last_uri of this EmergencyGroupDivisionViewEntityListing.
 
 
-        :param first_uri: The first_uri of this EmergencyGroupDivisionViewEntityListing.
+        :param last_uri: The last_uri of this EmergencyGroupDivisionViewEntityListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/emergency_group_listing.py b/build/PureCloudPlatformClientV2/models/emergency_group_listing.py
index 24de768fb..7012d1ac0 100644
--- a/build/PureCloudPlatformClientV2/models/emergency_group_listing.py
+++ b/build/PureCloudPlatformClientV2/models/emergency_group_listing.py
@@ -54,8 +54,8 @@ def __init__(self) -> None:
             'page_size': 'int',
             'page_number': 'int',
             'total': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -67,8 +67,8 @@ def __init__(self) -> None:
             'page_size': 'pageSize',
             'page_number': 'pageNumber',
             'total': 'total',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -79,8 +79,8 @@ def __init__(self) -> None:
         self._page_size = None
         self._page_number = None
         self._total = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -183,52 +183,52 @@ def total(self, total: int) -> None:
         self._total = total
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this EmergencyGroupListing.
+        Gets the first_uri of this EmergencyGroupListing.
 
 
-        :return: The last_uri of this EmergencyGroupListing.
+        :return: The first_uri of this EmergencyGroupListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this EmergencyGroupListing.
+        Sets the first_uri of this EmergencyGroupListing.
 
 
-        :param last_uri: The last_uri of this EmergencyGroupListing.
+        :param first_uri: The first_uri of this EmergencyGroupListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this EmergencyGroupListing.
+        Gets the last_uri of this EmergencyGroupListing.
 
 
-        :return: The first_uri of this EmergencyGroupListing.
+        :return: The last_uri of this EmergencyGroupListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this EmergencyGroupListing.
+        Sets the last_uri of this EmergencyGroupListing.
 
 
-        :param first_uri: The first_uri of this EmergencyGroupListing.
+        :param last_uri: The last_uri of this EmergencyGroupListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/encryption_key_entity_listing.py b/build/PureCloudPlatformClientV2/models/encryption_key_entity_listing.py
index 72840413b..e63ad0a12 100644
--- a/build/PureCloudPlatformClientV2/models/encryption_key_entity_listing.py
+++ b/build/PureCloudPlatformClientV2/models/encryption_key_entity_listing.py
@@ -54,8 +54,8 @@ def __init__(self) -> None:
             'page_size': 'int',
             'page_number': 'int',
             'total': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -67,8 +67,8 @@ def __init__(self) -> None:
             'page_size': 'pageSize',
             'page_number': 'pageNumber',
             'total': 'total',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -79,8 +79,8 @@ def __init__(self) -> None:
         self._page_size = None
         self._page_number = None
         self._total = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -183,52 +183,52 @@ def total(self, total: int) -> None:
         self._total = total
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this EncryptionKeyEntityListing.
+        Gets the first_uri of this EncryptionKeyEntityListing.
 
 
-        :return: The last_uri of this EncryptionKeyEntityListing.
+        :return: The first_uri of this EncryptionKeyEntityListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this EncryptionKeyEntityListing.
+        Sets the first_uri of this EncryptionKeyEntityListing.
 
 
-        :param last_uri: The last_uri of this EncryptionKeyEntityListing.
+        :param first_uri: The first_uri of this EncryptionKeyEntityListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this EncryptionKeyEntityListing.
+        Gets the last_uri of this EncryptionKeyEntityListing.
 
 
-        :return: The first_uri of this EncryptionKeyEntityListing.
+        :return: The last_uri of this EncryptionKeyEntityListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this EncryptionKeyEntityListing.
+        Sets the last_uri of this EncryptionKeyEntityListing.
 
 
-        :param first_uri: The first_uri of this EncryptionKeyEntityListing.
+        :param last_uri: The last_uri of this EncryptionKeyEntityListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/evaluation_entity_listing.py b/build/PureCloudPlatformClientV2/models/evaluation_entity_listing.py
index 4fa9a0ea1..1a0ed2d04 100644
--- a/build/PureCloudPlatformClientV2/models/evaluation_entity_listing.py
+++ b/build/PureCloudPlatformClientV2/models/evaluation_entity_listing.py
@@ -54,8 +54,8 @@ def __init__(self) -> None:
             'page_size': 'int',
             'page_number': 'int',
             'total': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -67,8 +67,8 @@ def __init__(self) -> None:
             'page_size': 'pageSize',
             'page_number': 'pageNumber',
             'total': 'total',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -79,8 +79,8 @@ def __init__(self) -> None:
         self._page_size = None
         self._page_number = None
         self._total = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -183,52 +183,52 @@ def total(self, total: int) -> None:
         self._total = total
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this EvaluationEntityListing.
+        Gets the first_uri of this EvaluationEntityListing.
 
 
-        :return: The last_uri of this EvaluationEntityListing.
+        :return: The first_uri of this EvaluationEntityListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this EvaluationEntityListing.
+        Sets the first_uri of this EvaluationEntityListing.
 
 
-        :param last_uri: The last_uri of this EvaluationEntityListing.
+        :param first_uri: The first_uri of this EvaluationEntityListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this EvaluationEntityListing.
+        Gets the last_uri of this EvaluationEntityListing.
 
 
-        :return: The first_uri of this EvaluationEntityListing.
+        :return: The last_uri of this EvaluationEntityListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this EvaluationEntityListing.
+        Sets the last_uri of this EvaluationEntityListing.
 
 
-        :param first_uri: The first_uri of this EvaluationEntityListing.
+        :param last_uri: The last_uri of this EvaluationEntityListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/evaluation_form_response_entity_listing.py b/build/PureCloudPlatformClientV2/models/evaluation_form_response_entity_listing.py
index d03ffa13d..4a92a61f0 100644
--- a/build/PureCloudPlatformClientV2/models/evaluation_form_response_entity_listing.py
+++ b/build/PureCloudPlatformClientV2/models/evaluation_form_response_entity_listing.py
@@ -54,8 +54,8 @@ def __init__(self) -> None:
             'page_size': 'int',
             'page_number': 'int',
             'total': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -67,8 +67,8 @@ def __init__(self) -> None:
             'page_size': 'pageSize',
             'page_number': 'pageNumber',
             'total': 'total',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -79,8 +79,8 @@ def __init__(self) -> None:
         self._page_size = None
         self._page_number = None
         self._total = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -183,52 +183,52 @@ def total(self, total: int) -> None:
         self._total = total
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this EvaluationFormResponseEntityListing.
+        Gets the first_uri of this EvaluationFormResponseEntityListing.
 
 
-        :return: The last_uri of this EvaluationFormResponseEntityListing.
+        :return: The first_uri of this EvaluationFormResponseEntityListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this EvaluationFormResponseEntityListing.
+        Sets the first_uri of this EvaluationFormResponseEntityListing.
 
 
-        :param last_uri: The last_uri of this EvaluationFormResponseEntityListing.
+        :param first_uri: The first_uri of this EvaluationFormResponseEntityListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this EvaluationFormResponseEntityListing.
+        Gets the last_uri of this EvaluationFormResponseEntityListing.
 
 
-        :return: The first_uri of this EvaluationFormResponseEntityListing.
+        :return: The last_uri of this EvaluationFormResponseEntityListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this EvaluationFormResponseEntityListing.
+        Sets the last_uri of this EvaluationFormResponseEntityListing.
 
 
-        :param first_uri: The first_uri of this EvaluationFormResponseEntityListing.
+        :param last_uri: The last_uri of this EvaluationFormResponseEntityListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/evaluator_activity_entity_listing.py b/build/PureCloudPlatformClientV2/models/evaluator_activity_entity_listing.py
index 1658d7184..0f685248e 100644
--- a/build/PureCloudPlatformClientV2/models/evaluator_activity_entity_listing.py
+++ b/build/PureCloudPlatformClientV2/models/evaluator_activity_entity_listing.py
@@ -54,8 +54,8 @@ def __init__(self) -> None:
             'page_size': 'int',
             'page_number': 'int',
             'total': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -67,8 +67,8 @@ def __init__(self) -> None:
             'page_size': 'pageSize',
             'page_number': 'pageNumber',
             'total': 'total',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -79,8 +79,8 @@ def __init__(self) -> None:
         self._page_size = None
         self._page_number = None
         self._total = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -183,52 +183,52 @@ def total(self, total: int) -> None:
         self._total = total
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this EvaluatorActivityEntityListing.
+        Gets the first_uri of this EvaluatorActivityEntityListing.
 
 
-        :return: The last_uri of this EvaluatorActivityEntityListing.
+        :return: The first_uri of this EvaluatorActivityEntityListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this EvaluatorActivityEntityListing.
+        Sets the first_uri of this EvaluatorActivityEntityListing.
 
 
-        :param last_uri: The last_uri of this EvaluatorActivityEntityListing.
+        :param first_uri: The first_uri of this EvaluatorActivityEntityListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this EvaluatorActivityEntityListing.
+        Gets the last_uri of this EvaluatorActivityEntityListing.
 
 
-        :return: The first_uri of this EvaluatorActivityEntityListing.
+        :return: The last_uri of this EvaluatorActivityEntityListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this EvaluatorActivityEntityListing.
+        Sets the last_uri of this EvaluatorActivityEntityListing.
 
 
-        :param first_uri: The first_uri of this EvaluatorActivityEntityListing.
+        :param last_uri: The last_uri of this EvaluatorActivityEntityListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/extension_entity_listing.py b/build/PureCloudPlatformClientV2/models/extension_entity_listing.py
index 46da66c77..557c10d2f 100644
--- a/build/PureCloudPlatformClientV2/models/extension_entity_listing.py
+++ b/build/PureCloudPlatformClientV2/models/extension_entity_listing.py
@@ -55,8 +55,8 @@ def __init__(self) -> None:
             'page_number': 'int',
             'total': 'int',
             'total_number_of_entities': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -69,8 +69,8 @@ def __init__(self) -> None:
             'page_number': 'pageNumber',
             'total': 'total',
             'total_number_of_entities': 'totalNumberOfEntities',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -82,8 +82,8 @@ def __init__(self) -> None:
         self._page_number = None
         self._total = None
         self._total_number_of_entities = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -210,52 +210,52 @@ def total_number_of_entities(self, total_number_of_entities: int) -> None:
         self._total_number_of_entities = total_number_of_entities
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this ExtensionEntityListing.
+        Gets the first_uri of this ExtensionEntityListing.
 
 
-        :return: The last_uri of this ExtensionEntityListing.
+        :return: The first_uri of this ExtensionEntityListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this ExtensionEntityListing.
+        Sets the first_uri of this ExtensionEntityListing.
 
 
-        :param last_uri: The last_uri of this ExtensionEntityListing.
+        :param first_uri: The first_uri of this ExtensionEntityListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this ExtensionEntityListing.
+        Gets the last_uri of this ExtensionEntityListing.
 
 
-        :return: The first_uri of this ExtensionEntityListing.
+        :return: The last_uri of this ExtensionEntityListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this ExtensionEntityListing.
+        Sets the last_uri of this ExtensionEntityListing.
 
 
-        :param first_uri: The first_uri of this ExtensionEntityListing.
+        :param last_uri: The last_uri of this ExtensionEntityListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/extension_pool_division_view_entity_listing.py b/build/PureCloudPlatformClientV2/models/extension_pool_division_view_entity_listing.py
index 7f0813dd8..63d2b1076 100644
--- a/build/PureCloudPlatformClientV2/models/extension_pool_division_view_entity_listing.py
+++ b/build/PureCloudPlatformClientV2/models/extension_pool_division_view_entity_listing.py
@@ -55,8 +55,8 @@ def __init__(self) -> None:
             'page_number': 'int',
             'total': 'int',
             'total_number_of_entities': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -69,8 +69,8 @@ def __init__(self) -> None:
             'page_number': 'pageNumber',
             'total': 'total',
             'total_number_of_entities': 'totalNumberOfEntities',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -82,8 +82,8 @@ def __init__(self) -> None:
         self._page_number = None
         self._total = None
         self._total_number_of_entities = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -210,52 +210,52 @@ def total_number_of_entities(self, total_number_of_entities: int) -> None:
         self._total_number_of_entities = total_number_of_entities
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this ExtensionPoolDivisionViewEntityListing.
+        Gets the first_uri of this ExtensionPoolDivisionViewEntityListing.
 
 
-        :return: The last_uri of this ExtensionPoolDivisionViewEntityListing.
+        :return: The first_uri of this ExtensionPoolDivisionViewEntityListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this ExtensionPoolDivisionViewEntityListing.
+        Sets the first_uri of this ExtensionPoolDivisionViewEntityListing.
 
 
-        :param last_uri: The last_uri of this ExtensionPoolDivisionViewEntityListing.
+        :param first_uri: The first_uri of this ExtensionPoolDivisionViewEntityListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this ExtensionPoolDivisionViewEntityListing.
+        Gets the last_uri of this ExtensionPoolDivisionViewEntityListing.
 
 
-        :return: The first_uri of this ExtensionPoolDivisionViewEntityListing.
+        :return: The last_uri of this ExtensionPoolDivisionViewEntityListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this ExtensionPoolDivisionViewEntityListing.
+        Sets the last_uri of this ExtensionPoolDivisionViewEntityListing.
 
 
-        :param first_uri: The first_uri of this ExtensionPoolDivisionViewEntityListing.
+        :param last_uri: The last_uri of this ExtensionPoolDivisionViewEntityListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/extension_pool_entity_listing.py b/build/PureCloudPlatformClientV2/models/extension_pool_entity_listing.py
index feeb1ce54..62d9d900c 100644
--- a/build/PureCloudPlatformClientV2/models/extension_pool_entity_listing.py
+++ b/build/PureCloudPlatformClientV2/models/extension_pool_entity_listing.py
@@ -55,8 +55,8 @@ def __init__(self) -> None:
             'page_number': 'int',
             'total': 'int',
             'total_number_of_entities': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -69,8 +69,8 @@ def __init__(self) -> None:
             'page_number': 'pageNumber',
             'total': 'total',
             'total_number_of_entities': 'totalNumberOfEntities',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -82,8 +82,8 @@ def __init__(self) -> None:
         self._page_number = None
         self._total = None
         self._total_number_of_entities = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -210,52 +210,52 @@ def total_number_of_entities(self, total_number_of_entities: int) -> None:
         self._total_number_of_entities = total_number_of_entities
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this ExtensionPoolEntityListing.
+        Gets the first_uri of this ExtensionPoolEntityListing.
 
 
-        :return: The last_uri of this ExtensionPoolEntityListing.
+        :return: The first_uri of this ExtensionPoolEntityListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this ExtensionPoolEntityListing.
+        Sets the first_uri of this ExtensionPoolEntityListing.
 
 
-        :param last_uri: The last_uri of this ExtensionPoolEntityListing.
+        :param first_uri: The first_uri of this ExtensionPoolEntityListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this ExtensionPoolEntityListing.
+        Gets the last_uri of this ExtensionPoolEntityListing.
 
 
-        :return: The first_uri of this ExtensionPoolEntityListing.
+        :return: The last_uri of this ExtensionPoolEntityListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this ExtensionPoolEntityListing.
+        Sets the last_uri of this ExtensionPoolEntityListing.
 
 
-        :param first_uri: The first_uri of this ExtensionPoolEntityListing.
+        :param last_uri: The last_uri of this ExtensionPoolEntityListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/external_metric_definition_listing.py b/build/PureCloudPlatformClientV2/models/external_metric_definition_listing.py
index c9b8f67d3..92c8b0bf2 100644
--- a/build/PureCloudPlatformClientV2/models/external_metric_definition_listing.py
+++ b/build/PureCloudPlatformClientV2/models/external_metric_definition_listing.py
@@ -54,8 +54,8 @@ def __init__(self) -> None:
             'page_size': 'int',
             'page_number': 'int',
             'total': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -67,8 +67,8 @@ def __init__(self) -> None:
             'page_size': 'pageSize',
             'page_number': 'pageNumber',
             'total': 'total',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -79,8 +79,8 @@ def __init__(self) -> None:
         self._page_size = None
         self._page_number = None
         self._total = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -183,52 +183,52 @@ def total(self, total: int) -> None:
         self._total = total
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this ExternalMetricDefinitionListing.
+        Gets the first_uri of this ExternalMetricDefinitionListing.
 
 
-        :return: The last_uri of this ExternalMetricDefinitionListing.
+        :return: The first_uri of this ExternalMetricDefinitionListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this ExternalMetricDefinitionListing.
+        Sets the first_uri of this ExternalMetricDefinitionListing.
 
 
-        :param last_uri: The last_uri of this ExternalMetricDefinitionListing.
+        :param first_uri: The first_uri of this ExternalMetricDefinitionListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this ExternalMetricDefinitionListing.
+        Gets the last_uri of this ExternalMetricDefinitionListing.
 
 
-        :return: The first_uri of this ExternalMetricDefinitionListing.
+        :return: The last_uri of this ExternalMetricDefinitionListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this ExternalMetricDefinitionListing.
+        Sets the last_uri of this ExternalMetricDefinitionListing.
 
 
-        :param first_uri: The first_uri of this ExternalMetricDefinitionListing.
+        :param last_uri: The last_uri of this ExternalMetricDefinitionListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/external_organization_listing.py b/build/PureCloudPlatformClientV2/models/external_organization_listing.py
index 7b0dffdf2..35911e69c 100644
--- a/build/PureCloudPlatformClientV2/models/external_organization_listing.py
+++ b/build/PureCloudPlatformClientV2/models/external_organization_listing.py
@@ -55,8 +55,8 @@ def __init__(self) -> None:
             'page_number': 'int',
             'total': 'int',
             'partial_results': 'bool',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -69,8 +69,8 @@ def __init__(self) -> None:
             'page_number': 'pageNumber',
             'total': 'total',
             'partial_results': 'partialResults',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -82,8 +82,8 @@ def __init__(self) -> None:
         self._page_number = None
         self._total = None
         self._partial_results = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -210,52 +210,52 @@ def partial_results(self, partial_results: bool) -> None:
         self._partial_results = partial_results
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this ExternalOrganizationListing.
+        Gets the first_uri of this ExternalOrganizationListing.
 
 
-        :return: The last_uri of this ExternalOrganizationListing.
+        :return: The first_uri of this ExternalOrganizationListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this ExternalOrganizationListing.
+        Sets the first_uri of this ExternalOrganizationListing.
 
 
-        :param last_uri: The last_uri of this ExternalOrganizationListing.
+        :param first_uri: The first_uri of this ExternalOrganizationListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this ExternalOrganizationListing.
+        Gets the last_uri of this ExternalOrganizationListing.
 
 
-        :return: The first_uri of this ExternalOrganizationListing.
+        :return: The last_uri of this ExternalOrganizationListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this ExternalOrganizationListing.
+        Sets the last_uri of this ExternalOrganizationListing.
 
 
-        :param first_uri: The first_uri of this ExternalOrganizationListing.
+        :param last_uri: The last_uri of this ExternalOrganizationListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/facebook_integration_entity_listing.py b/build/PureCloudPlatformClientV2/models/facebook_integration_entity_listing.py
index 1a7dd7011..90ce8acff 100644
--- a/build/PureCloudPlatformClientV2/models/facebook_integration_entity_listing.py
+++ b/build/PureCloudPlatformClientV2/models/facebook_integration_entity_listing.py
@@ -54,8 +54,8 @@ def __init__(self) -> None:
             'page_size': 'int',
             'page_number': 'int',
             'total': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -67,8 +67,8 @@ def __init__(self) -> None:
             'page_size': 'pageSize',
             'page_number': 'pageNumber',
             'total': 'total',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -79,8 +79,8 @@ def __init__(self) -> None:
         self._page_size = None
         self._page_number = None
         self._total = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -183,52 +183,52 @@ def total(self, total: int) -> None:
         self._total = total
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this FacebookIntegrationEntityListing.
+        Gets the first_uri of this FacebookIntegrationEntityListing.
 
 
-        :return: The last_uri of this FacebookIntegrationEntityListing.
+        :return: The first_uri of this FacebookIntegrationEntityListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this FacebookIntegrationEntityListing.
+        Sets the first_uri of this FacebookIntegrationEntityListing.
 
 
-        :param last_uri: The last_uri of this FacebookIntegrationEntityListing.
+        :param first_uri: The first_uri of this FacebookIntegrationEntityListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this FacebookIntegrationEntityListing.
+        Gets the last_uri of this FacebookIntegrationEntityListing.
 
 
-        :return: The first_uri of this FacebookIntegrationEntityListing.
+        :return: The last_uri of this FacebookIntegrationEntityListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this FacebookIntegrationEntityListing.
+        Sets the last_uri of this FacebookIntegrationEntityListing.
 
 
-        :param first_uri: The first_uri of this FacebookIntegrationEntityListing.
+        :param last_uri: The last_uri of this FacebookIntegrationEntityListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/failed_recording_entity_listing.py b/build/PureCloudPlatformClientV2/models/failed_recording_entity_listing.py
index 56eaaca01..39a2e9ed6 100644
--- a/build/PureCloudPlatformClientV2/models/failed_recording_entity_listing.py
+++ b/build/PureCloudPlatformClientV2/models/failed_recording_entity_listing.py
@@ -54,8 +54,8 @@ def __init__(self) -> None:
             'page_size': 'int',
             'page_number': 'int',
             'total': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -67,8 +67,8 @@ def __init__(self) -> None:
             'page_size': 'pageSize',
             'page_number': 'pageNumber',
             'total': 'total',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -79,8 +79,8 @@ def __init__(self) -> None:
         self._page_size = None
         self._page_number = None
         self._total = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -183,52 +183,52 @@ def total(self, total: int) -> None:
         self._total = total
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this FailedRecordingEntityListing.
+        Gets the first_uri of this FailedRecordingEntityListing.
 
 
-        :return: The last_uri of this FailedRecordingEntityListing.
+        :return: The first_uri of this FailedRecordingEntityListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this FailedRecordingEntityListing.
+        Sets the first_uri of this FailedRecordingEntityListing.
 
 
-        :param last_uri: The last_uri of this FailedRecordingEntityListing.
+        :param first_uri: The first_uri of this FailedRecordingEntityListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this FailedRecordingEntityListing.
+        Gets the last_uri of this FailedRecordingEntityListing.
 
 
-        :return: The first_uri of this FailedRecordingEntityListing.
+        :return: The last_uri of this FailedRecordingEntityListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this FailedRecordingEntityListing.
+        Sets the last_uri of this FailedRecordingEntityListing.
 
 
-        :param first_uri: The first_uri of this FailedRecordingEntityListing.
+        :param last_uri: The last_uri of this FailedRecordingEntityListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/fallback.py b/build/PureCloudPlatformClientV2/models/fallback.py
new file mode 100644
index 000000000..f8e33c809
--- /dev/null
+++ b/build/PureCloudPlatformClientV2/models/fallback.py
@@ -0,0 +1,168 @@
+# coding: utf-8
+
+"""
+Copyright 2016 SmartBear Software
+
+    Licensed under the Apache License, Version 2.0 (the "License");
+    you may not use this file except in compliance with the License.
+    You may obtain a copy of the License at
+
+        http://www.apache.org/licenses/LICENSE-2.0
+
+    Unless required by applicable law or agreed to in writing, software
+    distributed under the License is distributed on an "AS IS" BASIS,
+    WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+    See the License for the specific language governing permissions and
+    limitations under the License.
+
+    Ref: https://github.com/swagger-api/swagger-codegen
+"""
+
+from datetime import datetime
+from datetime import date
+from pprint import pformat
+from six import iteritems
+import re
+import json
+
+from ..utils import sanitize_for_serialization
+
+# type hinting support
+from typing import TYPE_CHECKING
+from typing import List
+from typing import Dict
+
+if TYPE_CHECKING:
+    from . import CopilotFallbackAction
+
+class Fallback(object):
+    """
+    NOTE: This class is auto generated by the swagger code generator program.
+    Do not edit the class manually.
+    """
+    def __init__(self) -> None:
+        """
+        Fallback - a model defined in Swagger
+
+        :param dict swaggerTypes: The key is attribute name
+                                  and the value is attribute type.
+        :param dict attributeMap: The key is attribute name
+                                  and the value is json key in definition.
+        """
+        self.swagger_types = {
+            'enabled': 'bool',
+            'actions': 'list[CopilotFallbackAction]'
+        }
+
+        self.attribute_map = {
+            'enabled': 'enabled',
+            'actions': 'actions'
+        }
+
+        self._enabled = None
+        self._actions = None
+
+    @property
+    def enabled(self) -> bool:
+        """
+        Gets the enabled of this Fallback.
+        Fallback actions are enabled.
+
+        :return: The enabled of this Fallback.
+        :rtype: bool
+        """
+        return self._enabled
+
+    @enabled.setter
+    def enabled(self, enabled: bool) -> None:
+        """
+        Sets the enabled of this Fallback.
+        Fallback actions are enabled.
+
+        :param enabled: The enabled of this Fallback.
+        :type: bool
+        """
+        
+
+        self._enabled = enabled
+
+    @property
+    def actions(self) -> List['CopilotFallbackAction']:
+        """
+        Gets the actions of this Fallback.
+        Fallback actions.
+
+        :return: The actions of this Fallback.
+        :rtype: list[CopilotFallbackAction]
+        """
+        return self._actions
+
+    @actions.setter
+    def actions(self, actions: List['CopilotFallbackAction']) -> None:
+        """
+        Sets the actions of this Fallback.
+        Fallback actions.
+
+        :param actions: The actions of this Fallback.
+        :type: list[CopilotFallbackAction]
+        """
+        
+
+        self._actions = actions
+
+    def to_dict(self):
+        """
+        Returns the model properties as a dict
+        """
+        result = {}
+
+        for attr, _ in iteritems(self.swagger_types):
+            value = getattr(self, attr)
+            if isinstance(value, list):
+                result[attr] = list(map(
+                    lambda x: x.to_dict() if hasattr(x, "to_dict") else x,
+                    value
+                ))
+            elif hasattr(value, "to_dict"):
+                result[attr] = value.to_dict()
+            elif isinstance(value, dict):
+                result[attr] = dict(map(
+                    lambda item: (item[0], item[1].to_dict())
+                    if hasattr(item[1], "to_dict") else item,
+                    value.items()
+                ))
+            else:
+                result[attr] = value
+
+        return result
+
+    def to_json(self):
+        """
+        Returns the model as raw JSON
+        """
+        return json.dumps(sanitize_for_serialization(self.to_dict()))
+
+    def to_str(self):
+        """
+        Returns the string representation of the model
+        """
+        return pformat(self.to_dict())
+
+    def __repr__(self):
+        """
+        For `print` and `pprint`
+        """
+        return self.to_str()
+
+    def __eq__(self, other):
+        """
+        Returns true if both objects are equal
+        """
+        return self.__dict__ == other.__dict__
+
+    def __ne__(self, other):
+        """
+        Returns true if both objects are not equal
+        """
+        return not self == other
+
diff --git a/build/PureCloudPlatformClientV2/models/fax_document_entity_listing.py b/build/PureCloudPlatformClientV2/models/fax_document_entity_listing.py
index 168761199..2d749fc14 100644
--- a/build/PureCloudPlatformClientV2/models/fax_document_entity_listing.py
+++ b/build/PureCloudPlatformClientV2/models/fax_document_entity_listing.py
@@ -54,8 +54,8 @@ def __init__(self) -> None:
             'page_size': 'int',
             'page_number': 'int',
             'total': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -67,8 +67,8 @@ def __init__(self) -> None:
             'page_size': 'pageSize',
             'page_number': 'pageNumber',
             'total': 'total',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -79,8 +79,8 @@ def __init__(self) -> None:
         self._page_size = None
         self._page_number = None
         self._total = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -183,52 +183,52 @@ def total(self, total: int) -> None:
         self._total = total
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this FaxDocumentEntityListing.
+        Gets the first_uri of this FaxDocumentEntityListing.
 
 
-        :return: The last_uri of this FaxDocumentEntityListing.
+        :return: The first_uri of this FaxDocumentEntityListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this FaxDocumentEntityListing.
+        Sets the first_uri of this FaxDocumentEntityListing.
 
 
-        :param last_uri: The last_uri of this FaxDocumentEntityListing.
+        :param first_uri: The first_uri of this FaxDocumentEntityListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this FaxDocumentEntityListing.
+        Gets the last_uri of this FaxDocumentEntityListing.
 
 
-        :return: The first_uri of this FaxDocumentEntityListing.
+        :return: The last_uri of this FaxDocumentEntityListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this FaxDocumentEntityListing.
+        Sets the last_uri of this FaxDocumentEntityListing.
 
 
-        :param first_uri: The first_uri of this FaxDocumentEntityListing.
+        :param last_uri: The last_uri of this FaxDocumentEntityListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/file_specification_template_entity_listing.py b/build/PureCloudPlatformClientV2/models/file_specification_template_entity_listing.py
index 988e4f022..c1bb81e04 100644
--- a/build/PureCloudPlatformClientV2/models/file_specification_template_entity_listing.py
+++ b/build/PureCloudPlatformClientV2/models/file_specification_template_entity_listing.py
@@ -54,8 +54,8 @@ def __init__(self) -> None:
             'page_size': 'int',
             'page_number': 'int',
             'total': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -67,8 +67,8 @@ def __init__(self) -> None:
             'page_size': 'pageSize',
             'page_number': 'pageNumber',
             'total': 'total',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -79,8 +79,8 @@ def __init__(self) -> None:
         self._page_size = None
         self._page_number = None
         self._total = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -183,52 +183,52 @@ def total(self, total: int) -> None:
         self._total = total
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this FileSpecificationTemplateEntityListing.
+        Gets the first_uri of this FileSpecificationTemplateEntityListing.
 
 
-        :return: The last_uri of this FileSpecificationTemplateEntityListing.
+        :return: The first_uri of this FileSpecificationTemplateEntityListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this FileSpecificationTemplateEntityListing.
+        Sets the first_uri of this FileSpecificationTemplateEntityListing.
 
 
-        :param last_uri: The last_uri of this FileSpecificationTemplateEntityListing.
+        :param first_uri: The first_uri of this FileSpecificationTemplateEntityListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this FileSpecificationTemplateEntityListing.
+        Gets the last_uri of this FileSpecificationTemplateEntityListing.
 
 
-        :return: The first_uri of this FileSpecificationTemplateEntityListing.
+        :return: The last_uri of this FileSpecificationTemplateEntityListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this FileSpecificationTemplateEntityListing.
+        Sets the last_uri of this FileSpecificationTemplateEntityListing.
 
 
-        :param first_uri: The first_uri of this FileSpecificationTemplateEntityListing.
+        :param last_uri: The last_uri of this FileSpecificationTemplateEntityListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/flow_division_view_entity_listing.py b/build/PureCloudPlatformClientV2/models/flow_division_view_entity_listing.py
index 8ad014b1a..31452e1a1 100644
--- a/build/PureCloudPlatformClientV2/models/flow_division_view_entity_listing.py
+++ b/build/PureCloudPlatformClientV2/models/flow_division_view_entity_listing.py
@@ -54,8 +54,8 @@ def __init__(self) -> None:
             'page_size': 'int',
             'page_number': 'int',
             'total': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -67,8 +67,8 @@ def __init__(self) -> None:
             'page_size': 'pageSize',
             'page_number': 'pageNumber',
             'total': 'total',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -79,8 +79,8 @@ def __init__(self) -> None:
         self._page_size = None
         self._page_number = None
         self._total = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -183,52 +183,52 @@ def total(self, total: int) -> None:
         self._total = total
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this FlowDivisionViewEntityListing.
+        Gets the first_uri of this FlowDivisionViewEntityListing.
 
 
-        :return: The last_uri of this FlowDivisionViewEntityListing.
+        :return: The first_uri of this FlowDivisionViewEntityListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this FlowDivisionViewEntityListing.
+        Sets the first_uri of this FlowDivisionViewEntityListing.
 
 
-        :param last_uri: The last_uri of this FlowDivisionViewEntityListing.
+        :param first_uri: The first_uri of this FlowDivisionViewEntityListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this FlowDivisionViewEntityListing.
+        Gets the last_uri of this FlowDivisionViewEntityListing.
 
 
-        :return: The first_uri of this FlowDivisionViewEntityListing.
+        :return: The last_uri of this FlowDivisionViewEntityListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this FlowDivisionViewEntityListing.
+        Sets the last_uri of this FlowDivisionViewEntityListing.
 
 
-        :param first_uri: The first_uri of this FlowDivisionViewEntityListing.
+        :param last_uri: The last_uri of this FlowDivisionViewEntityListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/flow_end_detail_event_topic_flow_end_event.py b/build/PureCloudPlatformClientV2/models/flow_end_detail_event_topic_flow_end_event.py
index a9db23930..587f115e6 100644
--- a/build/PureCloudPlatformClientV2/models/flow_end_detail_event_topic_flow_end_event.py
+++ b/build/PureCloudPlatformClientV2/models/flow_end_detail_event_topic_flow_end_event.py
@@ -472,7 +472,7 @@ def message_type(self, message_type: str) -> None:
         """
         if isinstance(message_type, int):
             message_type = str(message_type)
-        allowed_values = ["UNKNOWN", "SMS", "TWITTER", "FACEBOOK", "LINE", "WHATSAPP", "WEBMESSAGING", "OPEN", "INSTAGRAM"]
+        allowed_values = ["UNKNOWN", "SMS", "TWITTER", "FACEBOOK", "LINE", "WHATSAPP", "WEBMESSAGING", "OPEN", "INSTAGRAM", "APPLE"]
         if message_type.lower() not in map(str.lower, allowed_values):
             # print("Invalid value for message_type -> " + message_type)
             self._message_type = "outdated_sdk_version"
diff --git a/build/PureCloudPlatformClientV2/models/flow_entity_listing.py b/build/PureCloudPlatformClientV2/models/flow_entity_listing.py
index af724e593..4b5711dc2 100644
--- a/build/PureCloudPlatformClientV2/models/flow_entity_listing.py
+++ b/build/PureCloudPlatformClientV2/models/flow_entity_listing.py
@@ -54,8 +54,8 @@ def __init__(self) -> None:
             'page_size': 'int',
             'page_number': 'int',
             'total': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -67,8 +67,8 @@ def __init__(self) -> None:
             'page_size': 'pageSize',
             'page_number': 'pageNumber',
             'total': 'total',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -79,8 +79,8 @@ def __init__(self) -> None:
         self._page_size = None
         self._page_number = None
         self._total = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -183,52 +183,52 @@ def total(self, total: int) -> None:
         self._total = total
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this FlowEntityListing.
+        Gets the first_uri of this FlowEntityListing.
 
 
-        :return: The last_uri of this FlowEntityListing.
+        :return: The first_uri of this FlowEntityListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this FlowEntityListing.
+        Sets the first_uri of this FlowEntityListing.
 
 
-        :param last_uri: The last_uri of this FlowEntityListing.
+        :param first_uri: The first_uri of this FlowEntityListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this FlowEntityListing.
+        Gets the last_uri of this FlowEntityListing.
 
 
-        :return: The first_uri of this FlowEntityListing.
+        :return: The last_uri of this FlowEntityListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this FlowEntityListing.
+        Sets the last_uri of this FlowEntityListing.
 
 
-        :param first_uri: The first_uri of this FlowEntityListing.
+        :param last_uri: The last_uri of this FlowEntityListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/flow_milestone_division_view_entity_listing.py b/build/PureCloudPlatformClientV2/models/flow_milestone_division_view_entity_listing.py
index 4ccf31350..16dd0a858 100644
--- a/build/PureCloudPlatformClientV2/models/flow_milestone_division_view_entity_listing.py
+++ b/build/PureCloudPlatformClientV2/models/flow_milestone_division_view_entity_listing.py
@@ -54,8 +54,8 @@ def __init__(self) -> None:
             'page_size': 'int',
             'page_number': 'int',
             'total': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -67,8 +67,8 @@ def __init__(self) -> None:
             'page_size': 'pageSize',
             'page_number': 'pageNumber',
             'total': 'total',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -79,8 +79,8 @@ def __init__(self) -> None:
         self._page_size = None
         self._page_number = None
         self._total = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -183,52 +183,52 @@ def total(self, total: int) -> None:
         self._total = total
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this FlowMilestoneDivisionViewEntityListing.
+        Gets the first_uri of this FlowMilestoneDivisionViewEntityListing.
 
 
-        :return: The last_uri of this FlowMilestoneDivisionViewEntityListing.
+        :return: The first_uri of this FlowMilestoneDivisionViewEntityListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this FlowMilestoneDivisionViewEntityListing.
+        Sets the first_uri of this FlowMilestoneDivisionViewEntityListing.
 
 
-        :param last_uri: The last_uri of this FlowMilestoneDivisionViewEntityListing.
+        :param first_uri: The first_uri of this FlowMilestoneDivisionViewEntityListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this FlowMilestoneDivisionViewEntityListing.
+        Gets the last_uri of this FlowMilestoneDivisionViewEntityListing.
 
 
-        :return: The first_uri of this FlowMilestoneDivisionViewEntityListing.
+        :return: The last_uri of this FlowMilestoneDivisionViewEntityListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this FlowMilestoneDivisionViewEntityListing.
+        Sets the last_uri of this FlowMilestoneDivisionViewEntityListing.
 
 
-        :param first_uri: The first_uri of this FlowMilestoneDivisionViewEntityListing.
+        :param last_uri: The last_uri of this FlowMilestoneDivisionViewEntityListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/flow_milestone_listing.py b/build/PureCloudPlatformClientV2/models/flow_milestone_listing.py
index 33f788507..aaddf7cfa 100644
--- a/build/PureCloudPlatformClientV2/models/flow_milestone_listing.py
+++ b/build/PureCloudPlatformClientV2/models/flow_milestone_listing.py
@@ -54,8 +54,8 @@ def __init__(self) -> None:
             'page_size': 'int',
             'page_number': 'int',
             'total': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -67,8 +67,8 @@ def __init__(self) -> None:
             'page_size': 'pageSize',
             'page_number': 'pageNumber',
             'total': 'total',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -79,8 +79,8 @@ def __init__(self) -> None:
         self._page_size = None
         self._page_number = None
         self._total = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -183,52 +183,52 @@ def total(self, total: int) -> None:
         self._total = total
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this FlowMilestoneListing.
+        Gets the first_uri of this FlowMilestoneListing.
 
 
-        :return: The last_uri of this FlowMilestoneListing.
+        :return: The first_uri of this FlowMilestoneListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this FlowMilestoneListing.
+        Sets the first_uri of this FlowMilestoneListing.
 
 
-        :param last_uri: The last_uri of this FlowMilestoneListing.
+        :param first_uri: The first_uri of this FlowMilestoneListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this FlowMilestoneListing.
+        Gets the last_uri of this FlowMilestoneListing.
 
 
-        :return: The first_uri of this FlowMilestoneListing.
+        :return: The last_uri of this FlowMilestoneListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this FlowMilestoneListing.
+        Sets the last_uri of this FlowMilestoneListing.
 
 
-        :param first_uri: The first_uri of this FlowMilestoneListing.
+        :param last_uri: The last_uri of this FlowMilestoneListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/flow_outcome_detail_event_topic_flow_outcome_event.py b/build/PureCloudPlatformClientV2/models/flow_outcome_detail_event_topic_flow_outcome_event.py
index 29525b4cc..1dafc87dd 100644
--- a/build/PureCloudPlatformClientV2/models/flow_outcome_detail_event_topic_flow_outcome_event.py
+++ b/build/PureCloudPlatformClientV2/models/flow_outcome_detail_event_topic_flow_outcome_event.py
@@ -448,7 +448,7 @@ def message_type(self, message_type: str) -> None:
         """
         if isinstance(message_type, int):
             message_type = str(message_type)
-        allowed_values = ["UNKNOWN", "SMS", "TWITTER", "FACEBOOK", "LINE", "WHATSAPP", "WEBMESSAGING", "OPEN", "INSTAGRAM"]
+        allowed_values = ["UNKNOWN", "SMS", "TWITTER", "FACEBOOK", "LINE", "WHATSAPP", "WEBMESSAGING", "OPEN", "INSTAGRAM", "APPLE"]
         if message_type.lower() not in map(str.lower, allowed_values):
             # print("Invalid value for message_type -> " + message_type)
             self._message_type = "outdated_sdk_version"
diff --git a/build/PureCloudPlatformClientV2/models/flow_outcome_division_view_entity_listing.py b/build/PureCloudPlatformClientV2/models/flow_outcome_division_view_entity_listing.py
index d86e90bc2..d821e0918 100644
--- a/build/PureCloudPlatformClientV2/models/flow_outcome_division_view_entity_listing.py
+++ b/build/PureCloudPlatformClientV2/models/flow_outcome_division_view_entity_listing.py
@@ -54,8 +54,8 @@ def __init__(self) -> None:
             'page_size': 'int',
             'page_number': 'int',
             'total': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -67,8 +67,8 @@ def __init__(self) -> None:
             'page_size': 'pageSize',
             'page_number': 'pageNumber',
             'total': 'total',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -79,8 +79,8 @@ def __init__(self) -> None:
         self._page_size = None
         self._page_number = None
         self._total = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -183,52 +183,52 @@ def total(self, total: int) -> None:
         self._total = total
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this FlowOutcomeDivisionViewEntityListing.
+        Gets the first_uri of this FlowOutcomeDivisionViewEntityListing.
 
 
-        :return: The last_uri of this FlowOutcomeDivisionViewEntityListing.
+        :return: The first_uri of this FlowOutcomeDivisionViewEntityListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this FlowOutcomeDivisionViewEntityListing.
+        Sets the first_uri of this FlowOutcomeDivisionViewEntityListing.
 
 
-        :param last_uri: The last_uri of this FlowOutcomeDivisionViewEntityListing.
+        :param first_uri: The first_uri of this FlowOutcomeDivisionViewEntityListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this FlowOutcomeDivisionViewEntityListing.
+        Gets the last_uri of this FlowOutcomeDivisionViewEntityListing.
 
 
-        :return: The first_uri of this FlowOutcomeDivisionViewEntityListing.
+        :return: The last_uri of this FlowOutcomeDivisionViewEntityListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this FlowOutcomeDivisionViewEntityListing.
+        Sets the last_uri of this FlowOutcomeDivisionViewEntityListing.
 
 
-        :param first_uri: The first_uri of this FlowOutcomeDivisionViewEntityListing.
+        :param last_uri: The last_uri of this FlowOutcomeDivisionViewEntityListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/flow_outcome_listing.py b/build/PureCloudPlatformClientV2/models/flow_outcome_listing.py
index 61aa257ed..72d9a209e 100644
--- a/build/PureCloudPlatformClientV2/models/flow_outcome_listing.py
+++ b/build/PureCloudPlatformClientV2/models/flow_outcome_listing.py
@@ -54,8 +54,8 @@ def __init__(self) -> None:
             'page_size': 'int',
             'page_number': 'int',
             'total': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -67,8 +67,8 @@ def __init__(self) -> None:
             'page_size': 'pageSize',
             'page_number': 'pageNumber',
             'total': 'total',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -79,8 +79,8 @@ def __init__(self) -> None:
         self._page_size = None
         self._page_number = None
         self._total = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -183,52 +183,52 @@ def total(self, total: int) -> None:
         self._total = total
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this FlowOutcomeListing.
+        Gets the first_uri of this FlowOutcomeListing.
 
 
-        :return: The last_uri of this FlowOutcomeListing.
+        :return: The first_uri of this FlowOutcomeListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this FlowOutcomeListing.
+        Sets the first_uri of this FlowOutcomeListing.
 
 
-        :param last_uri: The last_uri of this FlowOutcomeListing.
+        :param first_uri: The first_uri of this FlowOutcomeListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this FlowOutcomeListing.
+        Gets the last_uri of this FlowOutcomeListing.
 
 
-        :return: The first_uri of this FlowOutcomeListing.
+        :return: The last_uri of this FlowOutcomeListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this FlowOutcomeListing.
+        Sets the last_uri of this FlowOutcomeListing.
 
 
-        :param first_uri: The first_uri of this FlowOutcomeListing.
+        :param last_uri: The last_uri of this FlowOutcomeListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/flow_result_entity_listing.py b/build/PureCloudPlatformClientV2/models/flow_result_entity_listing.py
index 2520488b8..6e726dba8 100644
--- a/build/PureCloudPlatformClientV2/models/flow_result_entity_listing.py
+++ b/build/PureCloudPlatformClientV2/models/flow_result_entity_listing.py
@@ -54,8 +54,8 @@ def __init__(self) -> None:
             'page_size': 'int',
             'page_number': 'int',
             'total': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -67,8 +67,8 @@ def __init__(self) -> None:
             'page_size': 'pageSize',
             'page_number': 'pageNumber',
             'total': 'total',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -79,8 +79,8 @@ def __init__(self) -> None:
         self._page_size = None
         self._page_number = None
         self._total = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -183,52 +183,52 @@ def total(self, total: int) -> None:
         self._total = total
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this FlowResultEntityListing.
+        Gets the first_uri of this FlowResultEntityListing.
 
 
-        :return: The last_uri of this FlowResultEntityListing.
+        :return: The first_uri of this FlowResultEntityListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this FlowResultEntityListing.
+        Sets the first_uri of this FlowResultEntityListing.
 
 
-        :param last_uri: The last_uri of this FlowResultEntityListing.
+        :param first_uri: The first_uri of this FlowResultEntityListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this FlowResultEntityListing.
+        Gets the last_uri of this FlowResultEntityListing.
 
 
-        :return: The first_uri of this FlowResultEntityListing.
+        :return: The last_uri of this FlowResultEntityListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this FlowResultEntityListing.
+        Sets the last_uri of this FlowResultEntityListing.
 
 
-        :param first_uri: The first_uri of this FlowResultEntityListing.
+        :param last_uri: The last_uri of this FlowResultEntityListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/flow_settings_response_entity_listing.py b/build/PureCloudPlatformClientV2/models/flow_settings_response_entity_listing.py
index a1189d1bc..a58f67666 100644
--- a/build/PureCloudPlatformClientV2/models/flow_settings_response_entity_listing.py
+++ b/build/PureCloudPlatformClientV2/models/flow_settings_response_entity_listing.py
@@ -54,8 +54,8 @@ def __init__(self) -> None:
             'page_size': 'int',
             'page_number': 'int',
             'total': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -67,8 +67,8 @@ def __init__(self) -> None:
             'page_size': 'pageSize',
             'page_number': 'pageNumber',
             'total': 'total',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -79,8 +79,8 @@ def __init__(self) -> None:
         self._page_size = None
         self._page_number = None
         self._total = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -183,52 +183,52 @@ def total(self, total: int) -> None:
         self._total = total
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this FlowSettingsResponseEntityListing.
+        Gets the first_uri of this FlowSettingsResponseEntityListing.
 
 
-        :return: The last_uri of this FlowSettingsResponseEntityListing.
+        :return: The first_uri of this FlowSettingsResponseEntityListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this FlowSettingsResponseEntityListing.
+        Sets the first_uri of this FlowSettingsResponseEntityListing.
 
 
-        :param last_uri: The last_uri of this FlowSettingsResponseEntityListing.
+        :param first_uri: The first_uri of this FlowSettingsResponseEntityListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this FlowSettingsResponseEntityListing.
+        Gets the last_uri of this FlowSettingsResponseEntityListing.
 
 
-        :return: The first_uri of this FlowSettingsResponseEntityListing.
+        :return: The last_uri of this FlowSettingsResponseEntityListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this FlowSettingsResponseEntityListing.
+        Sets the last_uri of this FlowSettingsResponseEntityListing.
 
 
-        :param first_uri: The first_uri of this FlowSettingsResponseEntityListing.
+        :param last_uri: The last_uri of this FlowSettingsResponseEntityListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/flow_start_detail_event_topic_flow_start_event.py b/build/PureCloudPlatformClientV2/models/flow_start_detail_event_topic_flow_start_event.py
index 1759e50f6..2c8533f9e 100644
--- a/build/PureCloudPlatformClientV2/models/flow_start_detail_event_topic_flow_start_event.py
+++ b/build/PureCloudPlatformClientV2/models/flow_start_detail_event_topic_flow_start_event.py
@@ -431,7 +431,7 @@ def message_type(self, message_type: str) -> None:
         """
         if isinstance(message_type, int):
             message_type = str(message_type)
-        allowed_values = ["UNKNOWN", "SMS", "TWITTER", "FACEBOOK", "LINE", "WHATSAPP", "WEBMESSAGING", "OPEN", "INSTAGRAM"]
+        allowed_values = ["UNKNOWN", "SMS", "TWITTER", "FACEBOOK", "LINE", "WHATSAPP", "WEBMESSAGING", "OPEN", "INSTAGRAM", "APPLE"]
         if message_type.lower() not in map(str.lower, allowed_values):
             # print("Invalid value for message_type -> " + message_type)
             self._message_type = "outdated_sdk_version"
diff --git a/build/PureCloudPlatformClientV2/models/flow_version_entity_listing.py b/build/PureCloudPlatformClientV2/models/flow_version_entity_listing.py
index ed0a4565e..dd4796ffd 100644
--- a/build/PureCloudPlatformClientV2/models/flow_version_entity_listing.py
+++ b/build/PureCloudPlatformClientV2/models/flow_version_entity_listing.py
@@ -54,8 +54,8 @@ def __init__(self) -> None:
             'page_size': 'int',
             'page_number': 'int',
             'total': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -67,8 +67,8 @@ def __init__(self) -> None:
             'page_size': 'pageSize',
             'page_number': 'pageNumber',
             'total': 'total',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -79,8 +79,8 @@ def __init__(self) -> None:
         self._page_size = None
         self._page_number = None
         self._total = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -183,52 +183,52 @@ def total(self, total: int) -> None:
         self._total = total
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this FlowVersionEntityListing.
+        Gets the first_uri of this FlowVersionEntityListing.
 
 
-        :return: The last_uri of this FlowVersionEntityListing.
+        :return: The first_uri of this FlowVersionEntityListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this FlowVersionEntityListing.
+        Sets the first_uri of this FlowVersionEntityListing.
 
 
-        :param last_uri: The last_uri of this FlowVersionEntityListing.
+        :param first_uri: The first_uri of this FlowVersionEntityListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this FlowVersionEntityListing.
+        Gets the last_uri of this FlowVersionEntityListing.
 
 
-        :return: The first_uri of this FlowVersionEntityListing.
+        :return: The last_uri of this FlowVersionEntityListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this FlowVersionEntityListing.
+        Sets the last_uri of this FlowVersionEntityListing.
 
 
-        :param first_uri: The first_uri of this FlowVersionEntityListing.
+        :param last_uri: The last_uri of this FlowVersionEntityListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/function.py b/build/PureCloudPlatformClientV2/models/function.py
index 45a7039dd..5a9b013b1 100644
--- a/build/PureCloudPlatformClientV2/models/function.py
+++ b/build/PureCloudPlatformClientV2/models/function.py
@@ -250,7 +250,7 @@ def runtime(self, runtime: str) -> None:
     def timeout_seconds(self) -> int:
         """
         Gets the timeout_seconds of this Function.
-        Execution timeout to apply to function. Value is in seconds. Range allowed 1 to 60. Default value 15 seconds.
+        Execution timeout to apply to function. Value is in seconds. Range allowed 1 to 15. Default value 15 seconds.
 
         :return: The timeout_seconds of this Function.
         :rtype: int
@@ -261,12 +261,18 @@ def timeout_seconds(self) -> int:
     def timeout_seconds(self, timeout_seconds: int) -> None:
         """
         Sets the timeout_seconds of this Function.
-        Execution timeout to apply to function. Value is in seconds. Range allowed 1 to 60. Default value 15 seconds.
+        Execution timeout to apply to function. Value is in seconds. Range allowed 1 to 15. Default value 15 seconds.
 
         :param timeout_seconds: The timeout_seconds of this Function.
         :type: int
         """
         
+        if timeout_seconds > 15:
+            raise ValueError("Invalid value for `timeout_seconds`, must be a value less than or equal to `15`")
+
+        if timeout_seconds < 1:
+            raise ValueError("Invalid value for `timeout_seconds`, must be a value greater than or equal to `1`")
+
 
         self._timeout_seconds = timeout_seconds
 
diff --git a/build/PureCloudPlatformClientV2/models/function_config.py b/build/PureCloudPlatformClientV2/models/function_config.py
index 789d9a218..6e8d6cea6 100644
--- a/build/PureCloudPlatformClientV2/models/function_config.py
+++ b/build/PureCloudPlatformClientV2/models/function_config.py
@@ -54,6 +54,7 @@ def __init__(self) -> None:
             'id': 'str',
             'function': 'Function',
             'zip': 'FunctionZipConfig',
+            'upload_exception_history': 'list[FunctionZipConfig]',
             'self_uri': 'str'
         }
 
@@ -61,12 +62,14 @@ def __init__(self) -> None:
             'id': 'id',
             'function': 'function',
             'zip': 'zip',
+            'upload_exception_history': 'uploadExceptionHistory',
             'self_uri': 'selfUri'
         }
 
         self._id = None
         self._function = None
         self._zip = None
+        self._upload_exception_history = None
         self._self_uri = None
 
     @property
@@ -141,6 +144,30 @@ def zip(self, zip: 'FunctionZipConfig') -> None:
 
         self._zip = zip
 
+    @property
+    def upload_exception_history(self) -> List['FunctionZipConfig']:
+        """
+        Gets the upload_exception_history of this FunctionConfig.
+        History of failed zip upload file configuration including their state and error messages. Contains no more than last ten failures.
+
+        :return: The upload_exception_history of this FunctionConfig.
+        :rtype: list[FunctionZipConfig]
+        """
+        return self._upload_exception_history
+
+    @upload_exception_history.setter
+    def upload_exception_history(self, upload_exception_history: List['FunctionZipConfig']) -> None:
+        """
+        Sets the upload_exception_history of this FunctionConfig.
+        History of failed zip upload file configuration including their state and error messages. Contains no more than last ten failures.
+
+        :param upload_exception_history: The upload_exception_history of this FunctionConfig.
+        :type: list[FunctionZipConfig]
+        """
+        
+
+        self._upload_exception_history = upload_exception_history
+
     @property
     def self_uri(self) -> str:
         """
diff --git a/build/PureCloudPlatformClientV2/models/function_zip_config.py b/build/PureCloudPlatformClientV2/models/function_zip_config.py
index ef15640a4..887157117 100644
--- a/build/PureCloudPlatformClientV2/models/function_zip_config.py
+++ b/build/PureCloudPlatformClientV2/models/function_zip_config.py
@@ -51,20 +51,26 @@ def __init__(self) -> None:
             'status': 'str',
             'id': 'str',
             'name': 'str',
-            'date_created': 'datetime'
+            'date_created': 'datetime',
+            'error_message': 'str',
+            'request_id': 'str'
         }
 
         self.attribute_map = {
             'status': 'status',
             'id': 'id',
             'name': 'name',
-            'date_created': 'dateCreated'
+            'date_created': 'dateCreated',
+            'error_message': 'errorMessage',
+            'request_id': 'requestId'
         }
 
         self._status = None
         self._id = None
         self._name = None
         self._date_created = None
+        self._error_message = None
+        self._request_id = None
 
     @property
     def status(self) -> str:
@@ -167,6 +173,54 @@ def date_created(self, date_created: datetime) -> None:
 
         self._date_created = date_created
 
+    @property
+    def error_message(self) -> str:
+        """
+        Gets the error_message of this FunctionZipConfig.
+        Error message if upload failed.
+
+        :return: The error_message of this FunctionZipConfig.
+        :rtype: str
+        """
+        return self._error_message
+
+    @error_message.setter
+    def error_message(self, error_message: str) -> None:
+        """
+        Sets the error_message of this FunctionZipConfig.
+        Error message if upload failed.
+
+        :param error_message: The error_message of this FunctionZipConfig.
+        :type: str
+        """
+        
+
+        self._error_message = error_message
+
+    @property
+    def request_id(self) -> str:
+        """
+        Gets the request_id of this FunctionZipConfig.
+        Upload request id used for zip upload
+
+        :return: The request_id of this FunctionZipConfig.
+        :rtype: str
+        """
+        return self._request_id
+
+    @request_id.setter
+    def request_id(self, request_id: str) -> None:
+        """
+        Sets the request_id of this FunctionZipConfig.
+        Upload request id used for zip upload
+
+        :param request_id: The request_id of this FunctionZipConfig.
+        :type: str
+        """
+        
+
+        self._request_id = request_id
+
     def to_dict(self):
         """
         Returns the model properties as a dict
diff --git a/build/PureCloudPlatformClientV2/models/gdpr_request_entity_listing.py b/build/PureCloudPlatformClientV2/models/gdpr_request_entity_listing.py
index 4ac9caabe..3e0c18606 100644
--- a/build/PureCloudPlatformClientV2/models/gdpr_request_entity_listing.py
+++ b/build/PureCloudPlatformClientV2/models/gdpr_request_entity_listing.py
@@ -54,8 +54,8 @@ def __init__(self) -> None:
             'page_size': 'int',
             'page_number': 'int',
             'total': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -67,8 +67,8 @@ def __init__(self) -> None:
             'page_size': 'pageSize',
             'page_number': 'pageNumber',
             'total': 'total',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -79,8 +79,8 @@ def __init__(self) -> None:
         self._page_size = None
         self._page_number = None
         self._total = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -183,52 +183,52 @@ def total(self, total: int) -> None:
         self._total = total
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this GDPRRequestEntityListing.
+        Gets the first_uri of this GDPRRequestEntityListing.
 
 
-        :return: The last_uri of this GDPRRequestEntityListing.
+        :return: The first_uri of this GDPRRequestEntityListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this GDPRRequestEntityListing.
+        Sets the first_uri of this GDPRRequestEntityListing.
 
 
-        :param last_uri: The last_uri of this GDPRRequestEntityListing.
+        :param first_uri: The first_uri of this GDPRRequestEntityListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this GDPRRequestEntityListing.
+        Gets the last_uri of this GDPRRequestEntityListing.
 
 
-        :return: The first_uri of this GDPRRequestEntityListing.
+        :return: The last_uri of this GDPRRequestEntityListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this GDPRRequestEntityListing.
+        Sets the last_uri of this GDPRRequestEntityListing.
 
 
-        :param first_uri: The first_uri of this GDPRRequestEntityListing.
+        :param last_uri: The last_uri of this GDPRRequestEntityListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/gdpr_subject_entity_listing.py b/build/PureCloudPlatformClientV2/models/gdpr_subject_entity_listing.py
index 0b41df1b0..ba16aee54 100644
--- a/build/PureCloudPlatformClientV2/models/gdpr_subject_entity_listing.py
+++ b/build/PureCloudPlatformClientV2/models/gdpr_subject_entity_listing.py
@@ -54,8 +54,8 @@ def __init__(self) -> None:
             'page_size': 'int',
             'page_number': 'int',
             'total': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -67,8 +67,8 @@ def __init__(self) -> None:
             'page_size': 'pageSize',
             'page_number': 'pageNumber',
             'total': 'total',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -79,8 +79,8 @@ def __init__(self) -> None:
         self._page_size = None
         self._page_number = None
         self._total = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -183,52 +183,52 @@ def total(self, total: int) -> None:
         self._total = total
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this GDPRSubjectEntityListing.
+        Gets the first_uri of this GDPRSubjectEntityListing.
 
 
-        :return: The last_uri of this GDPRSubjectEntityListing.
+        :return: The first_uri of this GDPRSubjectEntityListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this GDPRSubjectEntityListing.
+        Sets the first_uri of this GDPRSubjectEntityListing.
 
 
-        :param last_uri: The last_uri of this GDPRSubjectEntityListing.
+        :param first_uri: The first_uri of this GDPRSubjectEntityListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this GDPRSubjectEntityListing.
+        Gets the last_uri of this GDPRSubjectEntityListing.
 
 
-        :return: The first_uri of this GDPRSubjectEntityListing.
+        :return: The last_uri of this GDPRSubjectEntityListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this GDPRSubjectEntityListing.
+        Sets the last_uri of this GDPRSubjectEntityListing.
 
 
-        :param first_uri: The first_uri of this GDPRSubjectEntityListing.
+        :param last_uri: The last_uri of this GDPRSubjectEntityListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/get_celebration_listing.py b/build/PureCloudPlatformClientV2/models/get_celebration_listing.py
index e0a649a85..b9549d57b 100644
--- a/build/PureCloudPlatformClientV2/models/get_celebration_listing.py
+++ b/build/PureCloudPlatformClientV2/models/get_celebration_listing.py
@@ -54,8 +54,8 @@ def __init__(self) -> None:
             'page_size': 'int',
             'page_number': 'int',
             'total': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -67,8 +67,8 @@ def __init__(self) -> None:
             'page_size': 'pageSize',
             'page_number': 'pageNumber',
             'total': 'total',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -79,8 +79,8 @@ def __init__(self) -> None:
         self._page_size = None
         self._page_number = None
         self._total = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -183,52 +183,52 @@ def total(self, total: int) -> None:
         self._total = total
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this GetCelebrationListing.
+        Gets the first_uri of this GetCelebrationListing.
 
 
-        :return: The last_uri of this GetCelebrationListing.
+        :return: The first_uri of this GetCelebrationListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this GetCelebrationListing.
+        Sets the first_uri of this GetCelebrationListing.
 
 
-        :param last_uri: The last_uri of this GetCelebrationListing.
+        :param first_uri: The first_uri of this GetCelebrationListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this GetCelebrationListing.
+        Gets the last_uri of this GetCelebrationListing.
 
 
-        :return: The first_uri of this GetCelebrationListing.
+        :return: The last_uri of this GetCelebrationListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this GetCelebrationListing.
+        Sets the last_uri of this GetCelebrationListing.
 
 
-        :param first_uri: The first_uri of this GetCelebrationListing.
+        :param last_uri: The last_uri of this GetCelebrationListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/google_dialogflow_config.py b/build/PureCloudPlatformClientV2/models/google_dialogflow_config.py
new file mode 100644
index 000000000..665d1609d
--- /dev/null
+++ b/build/PureCloudPlatformClientV2/models/google_dialogflow_config.py
@@ -0,0 +1,168 @@
+# coding: utf-8
+
+"""
+Copyright 2016 SmartBear Software
+
+    Licensed under the Apache License, Version 2.0 (the "License");
+    you may not use this file except in compliance with the License.
+    You may obtain a copy of the License at
+
+        http://www.apache.org/licenses/LICENSE-2.0
+
+    Unless required by applicable law or agreed to in writing, software
+    distributed under the License is distributed on an "AS IS" BASIS,
+    WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+    See the License for the specific language governing permissions and
+    limitations under the License.
+
+    Ref: https://github.com/swagger-api/swagger-codegen
+"""
+
+from datetime import datetime
+from datetime import date
+from pprint import pformat
+from six import iteritems
+import re
+import json
+
+from ..utils import sanitize_for_serialization
+
+# type hinting support
+from typing import TYPE_CHECKING
+from typing import List
+from typing import Dict
+
+if TYPE_CHECKING:
+    from . import ConversationProfile
+
+class GoogleDialogflowConfig(object):
+    """
+    NOTE: This class is auto generated by the swagger code generator program.
+    Do not edit the class manually.
+    """
+    def __init__(self) -> None:
+        """
+        GoogleDialogflowConfig - a model defined in Swagger
+
+        :param dict swaggerTypes: The key is attribute name
+                                  and the value is attribute type.
+        :param dict attributeMap: The key is attribute name
+                                  and the value is json key in definition.
+        """
+        self.swagger_types = {
+            'integration_id': 'str',
+            'conversation_profiles': 'list[ConversationProfile]'
+        }
+
+        self.attribute_map = {
+            'integration_id': 'integrationId',
+            'conversation_profiles': 'conversationProfiles'
+        }
+
+        self._integration_id = None
+        self._conversation_profiles = None
+
+    @property
+    def integration_id(self) -> str:
+        """
+        Gets the integration_id of this GoogleDialogflowConfig.
+        The integration identifier with which the assistant will fetch transcriptions and knowledge suggestions.
+
+        :return: The integration_id of this GoogleDialogflowConfig.
+        :rtype: str
+        """
+        return self._integration_id
+
+    @integration_id.setter
+    def integration_id(self, integration_id: str) -> None:
+        """
+        Sets the integration_id of this GoogleDialogflowConfig.
+        The integration identifier with which the assistant will fetch transcriptions and knowledge suggestions.
+
+        :param integration_id: The integration_id of this GoogleDialogflowConfig.
+        :type: str
+        """
+        
+
+        self._integration_id = integration_id
+
+    @property
+    def conversation_profiles(self) -> List['ConversationProfile']:
+        """
+        Gets the conversation_profiles of this GoogleDialogflowConfig.
+        The conversation profiles for which the assistant will fetch transcription and knowledge suggestions.
+
+        :return: The conversation_profiles of this GoogleDialogflowConfig.
+        :rtype: list[ConversationProfile]
+        """
+        return self._conversation_profiles
+
+    @conversation_profiles.setter
+    def conversation_profiles(self, conversation_profiles: List['ConversationProfile']) -> None:
+        """
+        Sets the conversation_profiles of this GoogleDialogflowConfig.
+        The conversation profiles for which the assistant will fetch transcription and knowledge suggestions.
+
+        :param conversation_profiles: The conversation_profiles of this GoogleDialogflowConfig.
+        :type: list[ConversationProfile]
+        """
+        
+
+        self._conversation_profiles = conversation_profiles
+
+    def to_dict(self):
+        """
+        Returns the model properties as a dict
+        """
+        result = {}
+
+        for attr, _ in iteritems(self.swagger_types):
+            value = getattr(self, attr)
+            if isinstance(value, list):
+                result[attr] = list(map(
+                    lambda x: x.to_dict() if hasattr(x, "to_dict") else x,
+                    value
+                ))
+            elif hasattr(value, "to_dict"):
+                result[attr] = value.to_dict()
+            elif isinstance(value, dict):
+                result[attr] = dict(map(
+                    lambda item: (item[0], item[1].to_dict())
+                    if hasattr(item[1], "to_dict") else item,
+                    value.items()
+                ))
+            else:
+                result[attr] = value
+
+        return result
+
+    def to_json(self):
+        """
+        Returns the model as raw JSON
+        """
+        return json.dumps(sanitize_for_serialization(self.to_dict()))
+
+    def to_str(self):
+        """
+        Returns the string representation of the model
+        """
+        return pformat(self.to_dict())
+
+    def __repr__(self):
+        """
+        For `print` and `pprint`
+        """
+        return self.to_str()
+
+    def __eq__(self, other):
+        """
+        Returns true if both objects are equal
+        """
+        return self.__dict__ == other.__dict__
+
+    def __ne__(self, other):
+        """
+        Returns true if both objects are not equal
+        """
+        return not self == other
+
diff --git a/build/PureCloudPlatformClientV2/models/grammar_listing.py b/build/PureCloudPlatformClientV2/models/grammar_listing.py
index 9008159d4..065f8fb81 100644
--- a/build/PureCloudPlatformClientV2/models/grammar_listing.py
+++ b/build/PureCloudPlatformClientV2/models/grammar_listing.py
@@ -54,8 +54,8 @@ def __init__(self) -> None:
             'page_size': 'int',
             'page_number': 'int',
             'total': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -67,8 +67,8 @@ def __init__(self) -> None:
             'page_size': 'pageSize',
             'page_number': 'pageNumber',
             'total': 'total',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -79,8 +79,8 @@ def __init__(self) -> None:
         self._page_size = None
         self._page_number = None
         self._total = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -183,52 +183,52 @@ def total(self, total: int) -> None:
         self._total = total
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this GrammarListing.
+        Gets the first_uri of this GrammarListing.
 
 
-        :return: The last_uri of this GrammarListing.
+        :return: The first_uri of this GrammarListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this GrammarListing.
+        Sets the first_uri of this GrammarListing.
 
 
-        :param last_uri: The last_uri of this GrammarListing.
+        :param first_uri: The first_uri of this GrammarListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this GrammarListing.
+        Gets the last_uri of this GrammarListing.
 
 
-        :return: The first_uri of this GrammarListing.
+        :return: The last_uri of this GrammarListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this GrammarListing.
+        Sets the last_uri of this GrammarListing.
 
 
-        :param first_uri: The first_uri of this GrammarListing.
+        :param last_uri: The last_uri of this GrammarListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/greeting_listing.py b/build/PureCloudPlatformClientV2/models/greeting_listing.py
index 9188deecd..b2ff72e54 100644
--- a/build/PureCloudPlatformClientV2/models/greeting_listing.py
+++ b/build/PureCloudPlatformClientV2/models/greeting_listing.py
@@ -54,8 +54,8 @@ def __init__(self) -> None:
             'page_size': 'int',
             'page_number': 'int',
             'total': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -67,8 +67,8 @@ def __init__(self) -> None:
             'page_size': 'pageSize',
             'page_number': 'pageNumber',
             'total': 'total',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -79,8 +79,8 @@ def __init__(self) -> None:
         self._page_size = None
         self._page_number = None
         self._total = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -183,52 +183,52 @@ def total(self, total: int) -> None:
         self._total = total
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this GreetingListing.
+        Gets the first_uri of this GreetingListing.
 
 
-        :return: The last_uri of this GreetingListing.
+        :return: The first_uri of this GreetingListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this GreetingListing.
+        Sets the first_uri of this GreetingListing.
 
 
-        :param last_uri: The last_uri of this GreetingListing.
+        :param first_uri: The first_uri of this GreetingListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this GreetingListing.
+        Gets the last_uri of this GreetingListing.
 
 
-        :return: The first_uri of this GreetingListing.
+        :return: The last_uri of this GreetingListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this GreetingListing.
+        Sets the last_uri of this GreetingListing.
 
 
-        :param first_uri: The first_uri of this GreetingListing.
+        :param last_uri: The last_uri of this GreetingListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/group_entity_listing.py b/build/PureCloudPlatformClientV2/models/group_entity_listing.py
index 6816bb572..9e3848773 100644
--- a/build/PureCloudPlatformClientV2/models/group_entity_listing.py
+++ b/build/PureCloudPlatformClientV2/models/group_entity_listing.py
@@ -54,8 +54,8 @@ def __init__(self) -> None:
             'page_size': 'int',
             'page_number': 'int',
             'total': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -67,8 +67,8 @@ def __init__(self) -> None:
             'page_size': 'pageSize',
             'page_number': 'pageNumber',
             'total': 'total',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -79,8 +79,8 @@ def __init__(self) -> None:
         self._page_size = None
         self._page_number = None
         self._total = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -183,52 +183,52 @@ def total(self, total: int) -> None:
         self._total = total
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this GroupEntityListing.
+        Gets the first_uri of this GroupEntityListing.
 
 
-        :return: The last_uri of this GroupEntityListing.
+        :return: The first_uri of this GroupEntityListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this GroupEntityListing.
+        Sets the first_uri of this GroupEntityListing.
 
 
-        :param last_uri: The last_uri of this GroupEntityListing.
+        :param first_uri: The first_uri of this GroupEntityListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this GroupEntityListing.
+        Gets the last_uri of this GroupEntityListing.
 
 
-        :return: The first_uri of this GroupEntityListing.
+        :return: The last_uri of this GroupEntityListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this GroupEntityListing.
+        Sets the last_uri of this GroupEntityListing.
 
 
-        :param first_uri: The first_uri of this GroupEntityListing.
+        :param last_uri: The last_uri of this GroupEntityListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/group_profile_entity_listing.py b/build/PureCloudPlatformClientV2/models/group_profile_entity_listing.py
index 987e5ae4f..8a9e02d71 100644
--- a/build/PureCloudPlatformClientV2/models/group_profile_entity_listing.py
+++ b/build/PureCloudPlatformClientV2/models/group_profile_entity_listing.py
@@ -54,8 +54,8 @@ def __init__(self) -> None:
             'page_size': 'int',
             'page_number': 'int',
             'total': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -67,8 +67,8 @@ def __init__(self) -> None:
             'page_size': 'pageSize',
             'page_number': 'pageNumber',
             'total': 'total',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -79,8 +79,8 @@ def __init__(self) -> None:
         self._page_size = None
         self._page_number = None
         self._total = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -183,52 +183,52 @@ def total(self, total: int) -> None:
         self._total = total
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this GroupProfileEntityListing.
+        Gets the first_uri of this GroupProfileEntityListing.
 
 
-        :return: The last_uri of this GroupProfileEntityListing.
+        :return: The first_uri of this GroupProfileEntityListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this GroupProfileEntityListing.
+        Sets the first_uri of this GroupProfileEntityListing.
 
 
-        :param last_uri: The last_uri of this GroupProfileEntityListing.
+        :param first_uri: The first_uri of this GroupProfileEntityListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this GroupProfileEntityListing.
+        Gets the last_uri of this GroupProfileEntityListing.
 
 
-        :return: The first_uri of this GroupProfileEntityListing.
+        :return: The last_uri of this GroupProfileEntityListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this GroupProfileEntityListing.
+        Sets the last_uri of this GroupProfileEntityListing.
 
 
-        :param first_uri: The first_uri of this GroupProfileEntityListing.
+        :param last_uri: The last_uri of this GroupProfileEntityListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/identity_provider_entity_listing.py b/build/PureCloudPlatformClientV2/models/identity_provider_entity_listing.py
index b6fe7db86..9f059bca1 100644
--- a/build/PureCloudPlatformClientV2/models/identity_provider_entity_listing.py
+++ b/build/PureCloudPlatformClientV2/models/identity_provider_entity_listing.py
@@ -54,8 +54,8 @@ def __init__(self) -> None:
             'page_size': 'int',
             'page_number': 'int',
             'total': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -67,8 +67,8 @@ def __init__(self) -> None:
             'page_size': 'pageSize',
             'page_number': 'pageNumber',
             'total': 'total',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -79,8 +79,8 @@ def __init__(self) -> None:
         self._page_size = None
         self._page_number = None
         self._total = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -183,52 +183,52 @@ def total(self, total: int) -> None:
         self._total = total
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this IdentityProviderEntityListing.
+        Gets the first_uri of this IdentityProviderEntityListing.
 
 
-        :return: The last_uri of this IdentityProviderEntityListing.
+        :return: The first_uri of this IdentityProviderEntityListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this IdentityProviderEntityListing.
+        Sets the first_uri of this IdentityProviderEntityListing.
 
 
-        :param last_uri: The last_uri of this IdentityProviderEntityListing.
+        :param first_uri: The first_uri of this IdentityProviderEntityListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this IdentityProviderEntityListing.
+        Gets the last_uri of this IdentityProviderEntityListing.
 
 
-        :return: The first_uri of this IdentityProviderEntityListing.
+        :return: The last_uri of this IdentityProviderEntityListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this IdentityProviderEntityListing.
+        Sets the last_uri of this IdentityProviderEntityListing.
 
 
-        :param first_uri: The first_uri of this IdentityProviderEntityListing.
+        :param last_uri: The last_uri of this IdentityProviderEntityListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/import_template_entity_listing.py b/build/PureCloudPlatformClientV2/models/import_template_entity_listing.py
index cbd29579c..1b9d2fa72 100644
--- a/build/PureCloudPlatformClientV2/models/import_template_entity_listing.py
+++ b/build/PureCloudPlatformClientV2/models/import_template_entity_listing.py
@@ -54,8 +54,8 @@ def __init__(self) -> None:
             'page_size': 'int',
             'page_number': 'int',
             'total': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -67,8 +67,8 @@ def __init__(self) -> None:
             'page_size': 'pageSize',
             'page_number': 'pageNumber',
             'total': 'total',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -79,8 +79,8 @@ def __init__(self) -> None:
         self._page_size = None
         self._page_number = None
         self._total = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -183,52 +183,52 @@ def total(self, total: int) -> None:
         self._total = total
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this ImportTemplateEntityListing.
+        Gets the first_uri of this ImportTemplateEntityListing.
 
 
-        :return: The last_uri of this ImportTemplateEntityListing.
+        :return: The first_uri of this ImportTemplateEntityListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this ImportTemplateEntityListing.
+        Sets the first_uri of this ImportTemplateEntityListing.
 
 
-        :param last_uri: The last_uri of this ImportTemplateEntityListing.
+        :param first_uri: The first_uri of this ImportTemplateEntityListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this ImportTemplateEntityListing.
+        Gets the last_uri of this ImportTemplateEntityListing.
 
 
-        :return: The first_uri of this ImportTemplateEntityListing.
+        :return: The last_uri of this ImportTemplateEntityListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this ImportTemplateEntityListing.
+        Sets the last_uri of this ImportTemplateEntityListing.
 
 
-        :param first_uri: The first_uri of this ImportTemplateEntityListing.
+        :param last_uri: The last_uri of this ImportTemplateEntityListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/inbound_domain_entity_listing.py b/build/PureCloudPlatformClientV2/models/inbound_domain_entity_listing.py
index 04d6665ff..f9f31287e 100644
--- a/build/PureCloudPlatformClientV2/models/inbound_domain_entity_listing.py
+++ b/build/PureCloudPlatformClientV2/models/inbound_domain_entity_listing.py
@@ -54,8 +54,8 @@ def __init__(self) -> None:
             'page_size': 'int',
             'page_number': 'int',
             'total': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -67,8 +67,8 @@ def __init__(self) -> None:
             'page_size': 'pageSize',
             'page_number': 'pageNumber',
             'total': 'total',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -79,8 +79,8 @@ def __init__(self) -> None:
         self._page_size = None
         self._page_number = None
         self._total = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -183,52 +183,52 @@ def total(self, total: int) -> None:
         self._total = total
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this InboundDomainEntityListing.
+        Gets the first_uri of this InboundDomainEntityListing.
 
 
-        :return: The last_uri of this InboundDomainEntityListing.
+        :return: The first_uri of this InboundDomainEntityListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this InboundDomainEntityListing.
+        Sets the first_uri of this InboundDomainEntityListing.
 
 
-        :param last_uri: The last_uri of this InboundDomainEntityListing.
+        :param first_uri: The first_uri of this InboundDomainEntityListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this InboundDomainEntityListing.
+        Gets the last_uri of this InboundDomainEntityListing.
 
 
-        :return: The first_uri of this InboundDomainEntityListing.
+        :return: The last_uri of this InboundDomainEntityListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this InboundDomainEntityListing.
+        Sets the last_uri of this InboundDomainEntityListing.
 
 
-        :param first_uri: The first_uri of this InboundDomainEntityListing.
+        :param last_uri: The last_uri of this InboundDomainEntityListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/inbound_route_entity_listing.py b/build/PureCloudPlatformClientV2/models/inbound_route_entity_listing.py
index e0246df93..e99db2616 100644
--- a/build/PureCloudPlatformClientV2/models/inbound_route_entity_listing.py
+++ b/build/PureCloudPlatformClientV2/models/inbound_route_entity_listing.py
@@ -54,8 +54,8 @@ def __init__(self) -> None:
             'page_size': 'int',
             'page_number': 'int',
             'total': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -67,8 +67,8 @@ def __init__(self) -> None:
             'page_size': 'pageSize',
             'page_number': 'pageNumber',
             'total': 'total',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -79,8 +79,8 @@ def __init__(self) -> None:
         self._page_size = None
         self._page_number = None
         self._total = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -183,52 +183,52 @@ def total(self, total: int) -> None:
         self._total = total
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this InboundRouteEntityListing.
+        Gets the first_uri of this InboundRouteEntityListing.
 
 
-        :return: The last_uri of this InboundRouteEntityListing.
+        :return: The first_uri of this InboundRouteEntityListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this InboundRouteEntityListing.
+        Sets the first_uri of this InboundRouteEntityListing.
 
 
-        :param last_uri: The last_uri of this InboundRouteEntityListing.
+        :param first_uri: The first_uri of this InboundRouteEntityListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this InboundRouteEntityListing.
+        Gets the last_uri of this InboundRouteEntityListing.
 
 
-        :return: The first_uri of this InboundRouteEntityListing.
+        :return: The last_uri of this InboundRouteEntityListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this InboundRouteEntityListing.
+        Sets the last_uri of this InboundRouteEntityListing.
 
 
-        :param first_uri: The first_uri of this InboundRouteEntityListing.
+        :param last_uri: The last_uri of this InboundRouteEntityListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/instagram_integration_entity_listing.py b/build/PureCloudPlatformClientV2/models/instagram_integration_entity_listing.py
index e283400bf..66ce789cf 100644
--- a/build/PureCloudPlatformClientV2/models/instagram_integration_entity_listing.py
+++ b/build/PureCloudPlatformClientV2/models/instagram_integration_entity_listing.py
@@ -54,8 +54,8 @@ def __init__(self) -> None:
             'page_size': 'int',
             'page_number': 'int',
             'total': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -67,8 +67,8 @@ def __init__(self) -> None:
             'page_size': 'pageSize',
             'page_number': 'pageNumber',
             'total': 'total',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -79,8 +79,8 @@ def __init__(self) -> None:
         self._page_size = None
         self._page_number = None
         self._total = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -183,52 +183,52 @@ def total(self, total: int) -> None:
         self._total = total
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this InstagramIntegrationEntityListing.
+        Gets the first_uri of this InstagramIntegrationEntityListing.
 
 
-        :return: The last_uri of this InstagramIntegrationEntityListing.
+        :return: The first_uri of this InstagramIntegrationEntityListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this InstagramIntegrationEntityListing.
+        Sets the first_uri of this InstagramIntegrationEntityListing.
 
 
-        :param last_uri: The last_uri of this InstagramIntegrationEntityListing.
+        :param first_uri: The first_uri of this InstagramIntegrationEntityListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this InstagramIntegrationEntityListing.
+        Gets the last_uri of this InstagramIntegrationEntityListing.
 
 
-        :return: The first_uri of this InstagramIntegrationEntityListing.
+        :return: The last_uri of this InstagramIntegrationEntityListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this InstagramIntegrationEntityListing.
+        Sets the last_uri of this InstagramIntegrationEntityListing.
 
 
-        :param first_uri: The first_uri of this InstagramIntegrationEntityListing.
+        :param last_uri: The last_uri of this InstagramIntegrationEntityListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/integration_entity_listing.py b/build/PureCloudPlatformClientV2/models/integration_entity_listing.py
index 7c69787f0..b80bd976e 100644
--- a/build/PureCloudPlatformClientV2/models/integration_entity_listing.py
+++ b/build/PureCloudPlatformClientV2/models/integration_entity_listing.py
@@ -54,8 +54,8 @@ def __init__(self) -> None:
             'page_size': 'int',
             'page_number': 'int',
             'total': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -67,8 +67,8 @@ def __init__(self) -> None:
             'page_size': 'pageSize',
             'page_number': 'pageNumber',
             'total': 'total',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -79,8 +79,8 @@ def __init__(self) -> None:
         self._page_size = None
         self._page_number = None
         self._total = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -183,52 +183,52 @@ def total(self, total: int) -> None:
         self._total = total
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this IntegrationEntityListing.
+        Gets the first_uri of this IntegrationEntityListing.
 
 
-        :return: The last_uri of this IntegrationEntityListing.
+        :return: The first_uri of this IntegrationEntityListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this IntegrationEntityListing.
+        Sets the first_uri of this IntegrationEntityListing.
 
 
-        :param last_uri: The last_uri of this IntegrationEntityListing.
+        :param first_uri: The first_uri of this IntegrationEntityListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this IntegrationEntityListing.
+        Gets the last_uri of this IntegrationEntityListing.
 
 
-        :return: The first_uri of this IntegrationEntityListing.
+        :return: The last_uri of this IntegrationEntityListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this IntegrationEntityListing.
+        Sets the last_uri of this IntegrationEntityListing.
 
 
-        :param first_uri: The first_uri of this IntegrationEntityListing.
+        :param last_uri: The last_uri of this IntegrationEntityListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/integration_type_entity_listing.py b/build/PureCloudPlatformClientV2/models/integration_type_entity_listing.py
index a28a877f1..e72238d00 100644
--- a/build/PureCloudPlatformClientV2/models/integration_type_entity_listing.py
+++ b/build/PureCloudPlatformClientV2/models/integration_type_entity_listing.py
@@ -54,8 +54,8 @@ def __init__(self) -> None:
             'page_size': 'int',
             'page_number': 'int',
             'total': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -67,8 +67,8 @@ def __init__(self) -> None:
             'page_size': 'pageSize',
             'page_number': 'pageNumber',
             'total': 'total',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -79,8 +79,8 @@ def __init__(self) -> None:
         self._page_size = None
         self._page_number = None
         self._total = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -183,52 +183,52 @@ def total(self, total: int) -> None:
         self._total = total
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this IntegrationTypeEntityListing.
+        Gets the first_uri of this IntegrationTypeEntityListing.
 
 
-        :return: The last_uri of this IntegrationTypeEntityListing.
+        :return: The first_uri of this IntegrationTypeEntityListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this IntegrationTypeEntityListing.
+        Sets the first_uri of this IntegrationTypeEntityListing.
 
 
-        :param last_uri: The last_uri of this IntegrationTypeEntityListing.
+        :param first_uri: The first_uri of this IntegrationTypeEntityListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this IntegrationTypeEntityListing.
+        Gets the last_uri of this IntegrationTypeEntityListing.
 
 
-        :return: The first_uri of this IntegrationTypeEntityListing.
+        :return: The last_uri of this IntegrationTypeEntityListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this IntegrationTypeEntityListing.
+        Sets the last_uri of this IntegrationTypeEntityListing.
 
 
-        :param first_uri: The first_uri of this IntegrationTypeEntityListing.
+        :param last_uri: The last_uri of this IntegrationTypeEntityListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/interaction_stats_alert_container.py b/build/PureCloudPlatformClientV2/models/interaction_stats_alert_container.py
index bbd1268a1..97b4f9ca9 100644
--- a/build/PureCloudPlatformClientV2/models/interaction_stats_alert_container.py
+++ b/build/PureCloudPlatformClientV2/models/interaction_stats_alert_container.py
@@ -54,8 +54,8 @@ def __init__(self) -> None:
             'page_size': 'int',
             'page_number': 'int',
             'total': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -67,8 +67,8 @@ def __init__(self) -> None:
             'page_size': 'pageSize',
             'page_number': 'pageNumber',
             'total': 'total',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -79,8 +79,8 @@ def __init__(self) -> None:
         self._page_size = None
         self._page_number = None
         self._total = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -183,52 +183,52 @@ def total(self, total: int) -> None:
         self._total = total
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this InteractionStatsAlertContainer.
+        Gets the first_uri of this InteractionStatsAlertContainer.
 
 
-        :return: The last_uri of this InteractionStatsAlertContainer.
+        :return: The first_uri of this InteractionStatsAlertContainer.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this InteractionStatsAlertContainer.
+        Sets the first_uri of this InteractionStatsAlertContainer.
 
 
-        :param last_uri: The last_uri of this InteractionStatsAlertContainer.
+        :param first_uri: The first_uri of this InteractionStatsAlertContainer.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this InteractionStatsAlertContainer.
+        Gets the last_uri of this InteractionStatsAlertContainer.
 
 
-        :return: The first_uri of this InteractionStatsAlertContainer.
+        :return: The last_uri of this InteractionStatsAlertContainer.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this InteractionStatsAlertContainer.
+        Sets the last_uri of this InteractionStatsAlertContainer.
 
 
-        :param first_uri: The first_uri of this InteractionStatsAlertContainer.
+        :param last_uri: The last_uri of this InteractionStatsAlertContainer.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/interaction_stats_rule_container.py b/build/PureCloudPlatformClientV2/models/interaction_stats_rule_container.py
index a4d8b50ae..746013b28 100644
--- a/build/PureCloudPlatformClientV2/models/interaction_stats_rule_container.py
+++ b/build/PureCloudPlatformClientV2/models/interaction_stats_rule_container.py
@@ -54,8 +54,8 @@ def __init__(self) -> None:
             'page_size': 'int',
             'page_number': 'int',
             'total': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -67,8 +67,8 @@ def __init__(self) -> None:
             'page_size': 'pageSize',
             'page_number': 'pageNumber',
             'total': 'total',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -79,8 +79,8 @@ def __init__(self) -> None:
         self._page_size = None
         self._page_number = None
         self._total = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -183,52 +183,52 @@ def total(self, total: int) -> None:
         self._total = total
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this InteractionStatsRuleContainer.
+        Gets the first_uri of this InteractionStatsRuleContainer.
 
 
-        :return: The last_uri of this InteractionStatsRuleContainer.
+        :return: The first_uri of this InteractionStatsRuleContainer.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this InteractionStatsRuleContainer.
+        Sets the first_uri of this InteractionStatsRuleContainer.
 
 
-        :param last_uri: The last_uri of this InteractionStatsRuleContainer.
+        :param first_uri: The first_uri of this InteractionStatsRuleContainer.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this InteractionStatsRuleContainer.
+        Gets the last_uri of this InteractionStatsRuleContainer.
 
 
-        :return: The first_uri of this InteractionStatsRuleContainer.
+        :return: The last_uri of this InteractionStatsRuleContainer.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this InteractionStatsRuleContainer.
+        Sets the last_uri of this InteractionStatsRuleContainer.
 
 
-        :param first_uri: The first_uri of this InteractionStatsRuleContainer.
+        :param last_uri: The last_uri of this InteractionStatsRuleContainer.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/ip_address_range.py b/build/PureCloudPlatformClientV2/models/ip_address_range.py
index 145ed7202..ccf80a3c1 100644
--- a/build/PureCloudPlatformClientV2/models/ip_address_range.py
+++ b/build/PureCloudPlatformClientV2/models/ip_address_range.py
@@ -109,7 +109,7 @@ def service(self, service: str) -> None:
         """
         if isinstance(service, int):
             service = str(service)
-        allowed_values = ["data-actions", "smtp", "audiohook", "open-messaging", "api"]
+        allowed_values = ["data-actions", "smtp", "audiohook", "open-messaging", "api", "audio-connector"]
         if service.lower() not in map(str.lower, allowed_values):
             # print("Invalid value for service -> " + service)
             self._service = "outdated_sdk_version"
diff --git a/build/PureCloudPlatformClientV2/models/ivr_division_view_entity_listing.py b/build/PureCloudPlatformClientV2/models/ivr_division_view_entity_listing.py
index c2ed166b6..c0c2e54c7 100644
--- a/build/PureCloudPlatformClientV2/models/ivr_division_view_entity_listing.py
+++ b/build/PureCloudPlatformClientV2/models/ivr_division_view_entity_listing.py
@@ -55,8 +55,8 @@ def __init__(self) -> None:
             'page_number': 'int',
             'total': 'int',
             'total_number_of_entities': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -69,8 +69,8 @@ def __init__(self) -> None:
             'page_number': 'pageNumber',
             'total': 'total',
             'total_number_of_entities': 'totalNumberOfEntities',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -82,8 +82,8 @@ def __init__(self) -> None:
         self._page_number = None
         self._total = None
         self._total_number_of_entities = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -210,52 +210,52 @@ def total_number_of_entities(self, total_number_of_entities: int) -> None:
         self._total_number_of_entities = total_number_of_entities
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this IVRDivisionViewEntityListing.
+        Gets the first_uri of this IVRDivisionViewEntityListing.
 
 
-        :return: The last_uri of this IVRDivisionViewEntityListing.
+        :return: The first_uri of this IVRDivisionViewEntityListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this IVRDivisionViewEntityListing.
+        Sets the first_uri of this IVRDivisionViewEntityListing.
 
 
-        :param last_uri: The last_uri of this IVRDivisionViewEntityListing.
+        :param first_uri: The first_uri of this IVRDivisionViewEntityListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this IVRDivisionViewEntityListing.
+        Gets the last_uri of this IVRDivisionViewEntityListing.
 
 
-        :return: The first_uri of this IVRDivisionViewEntityListing.
+        :return: The last_uri of this IVRDivisionViewEntityListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this IVRDivisionViewEntityListing.
+        Sets the last_uri of this IVRDivisionViewEntityListing.
 
 
-        :param first_uri: The first_uri of this IVRDivisionViewEntityListing.
+        :param last_uri: The last_uri of this IVRDivisionViewEntityListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/ivr_entity_listing.py b/build/PureCloudPlatformClientV2/models/ivr_entity_listing.py
index d0f4a7980..96ea27b5d 100644
--- a/build/PureCloudPlatformClientV2/models/ivr_entity_listing.py
+++ b/build/PureCloudPlatformClientV2/models/ivr_entity_listing.py
@@ -55,8 +55,8 @@ def __init__(self) -> None:
             'page_number': 'int',
             'total': 'int',
             'total_number_of_entities': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -69,8 +69,8 @@ def __init__(self) -> None:
             'page_number': 'pageNumber',
             'total': 'total',
             'total_number_of_entities': 'totalNumberOfEntities',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -82,8 +82,8 @@ def __init__(self) -> None:
         self._page_number = None
         self._total = None
         self._total_number_of_entities = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -210,52 +210,52 @@ def total_number_of_entities(self, total_number_of_entities: int) -> None:
         self._total_number_of_entities = total_number_of_entities
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this IVREntityListing.
+        Gets the first_uri of this IVREntityListing.
 
 
-        :return: The last_uri of this IVREntityListing.
+        :return: The first_uri of this IVREntityListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this IVREntityListing.
+        Sets the first_uri of this IVREntityListing.
 
 
-        :param last_uri: The last_uri of this IVREntityListing.
+        :param first_uri: The first_uri of this IVREntityListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this IVREntityListing.
+        Gets the last_uri of this IVREntityListing.
 
 
-        :return: The first_uri of this IVREntityListing.
+        :return: The last_uri of this IVREntityListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this IVREntityListing.
+        Sets the last_uri of this IVREntityListing.
 
 
-        :param first_uri: The first_uri of this IVREntityListing.
+        :param last_uri: The last_uri of this IVREntityListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/journey_view_element_filter_range_data.py b/build/PureCloudPlatformClientV2/models/journey_view_element_filter_range_data.py
index 8afb25dc5..e6f2341c7 100644
--- a/build/PureCloudPlatformClientV2/models/journey_view_element_filter_range_data.py
+++ b/build/PureCloudPlatformClientV2/models/journey_view_element_filter_range_data.py
@@ -49,7 +49,7 @@ def __init__(self) -> None:
         """
         self.swagger_types = {
             'duration': 'str',
-            'number': 'int'
+            'number': 'float'
         }
 
         self.attribute_map = {
@@ -64,7 +64,7 @@ def __init__(self) -> None:
     def duration(self) -> str:
         """
         Gets the duration of this JourneyViewElementFilterRangeData.
-        an ISO 8601 time duration.Only one of number or duration must be specified. Periods are represented as an ISO-8601 string. For example: P1D or P1DT12H
+        An ISO 8601 time duration. Only one of number or duration must be specified.
 
         :return: The duration of this JourneyViewElementFilterRangeData.
         :rtype: str
@@ -75,7 +75,7 @@ def duration(self) -> str:
     def duration(self, duration: str) -> None:
         """
         Sets the duration of this JourneyViewElementFilterRangeData.
-        an ISO 8601 time duration.Only one of number or duration must be specified. Periods are represented as an ISO-8601 string. For example: P1D or P1DT12H
+        An ISO 8601 time duration. Only one of number or duration must be specified.
 
         :param duration: The duration of this JourneyViewElementFilterRangeData.
         :type: str
@@ -85,24 +85,24 @@ def duration(self, duration: str) -> None:
         self._duration = duration
 
     @property
-    def number(self) -> int:
+    def number(self) -> float:
         """
         Gets the number of this JourneyViewElementFilterRangeData.
-        an Integer value.Only one of number or duration must be specified.
+        A numeric value. Only one of number or duration must be specified.
 
         :return: The number of this JourneyViewElementFilterRangeData.
-        :rtype: int
+        :rtype: float
         """
         return self._number
 
     @number.setter
-    def number(self, number: int) -> None:
+    def number(self, number: float) -> None:
         """
         Sets the number of this JourneyViewElementFilterRangeData.
-        an Integer value.Only one of number or duration must be specified.
+        A numeric value. Only one of number or duration must be specified.
 
         :param number: The number of this JourneyViewElementFilterRangeData.
-        :type: int
+        :type: float
         """
         
 
diff --git a/build/PureCloudPlatformClientV2/models/journey_view_job_listing.py b/build/PureCloudPlatformClientV2/models/journey_view_job_listing.py
index 78b8c8333..a0079bd25 100644
--- a/build/PureCloudPlatformClientV2/models/journey_view_job_listing.py
+++ b/build/PureCloudPlatformClientV2/models/journey_view_job_listing.py
@@ -54,8 +54,8 @@ def __init__(self) -> None:
             'page_size': 'int',
             'page_number': 'int',
             'total': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -67,8 +67,8 @@ def __init__(self) -> None:
             'page_size': 'pageSize',
             'page_number': 'pageNumber',
             'total': 'total',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -79,8 +79,8 @@ def __init__(self) -> None:
         self._page_size = None
         self._page_number = None
         self._total = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -183,52 +183,52 @@ def total(self, total: int) -> None:
         self._total = total
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this JourneyViewJobListing.
+        Gets the first_uri of this JourneyViewJobListing.
 
 
-        :return: The last_uri of this JourneyViewJobListing.
+        :return: The first_uri of this JourneyViewJobListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this JourneyViewJobListing.
+        Sets the first_uri of this JourneyViewJobListing.
 
 
-        :param last_uri: The last_uri of this JourneyViewJobListing.
+        :param first_uri: The first_uri of this JourneyViewJobListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this JourneyViewJobListing.
+        Gets the last_uri of this JourneyViewJobListing.
 
 
-        :return: The first_uri of this JourneyViewJobListing.
+        :return: The last_uri of this JourneyViewJobListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this JourneyViewJobListing.
+        Sets the last_uri of this JourneyViewJobListing.
 
 
-        :param first_uri: The first_uri of this JourneyViewJobListing.
+        :param last_uri: The last_uri of this JourneyViewJobListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/journey_view_listing.py b/build/PureCloudPlatformClientV2/models/journey_view_listing.py
index 64ae33c38..c132c3446 100644
--- a/build/PureCloudPlatformClientV2/models/journey_view_listing.py
+++ b/build/PureCloudPlatformClientV2/models/journey_view_listing.py
@@ -54,8 +54,8 @@ def __init__(self) -> None:
             'page_size': 'int',
             'page_number': 'int',
             'total': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -67,8 +67,8 @@ def __init__(self) -> None:
             'page_size': 'pageSize',
             'page_number': 'pageNumber',
             'total': 'total',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -79,8 +79,8 @@ def __init__(self) -> None:
         self._page_size = None
         self._page_number = None
         self._total = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -183,52 +183,52 @@ def total(self, total: int) -> None:
         self._total = total
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this JourneyViewListing.
+        Gets the first_uri of this JourneyViewListing.
 
 
-        :return: The last_uri of this JourneyViewListing.
+        :return: The first_uri of this JourneyViewListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this JourneyViewListing.
+        Sets the first_uri of this JourneyViewListing.
 
 
-        :param last_uri: The last_uri of this JourneyViewListing.
+        :param first_uri: The first_uri of this JourneyViewListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this JourneyViewListing.
+        Gets the last_uri of this JourneyViewListing.
 
 
-        :return: The first_uri of this JourneyViewListing.
+        :return: The last_uri of this JourneyViewListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this JourneyViewListing.
+        Sets the last_uri of this JourneyViewListing.
 
 
-        :param first_uri: The first_uri of this JourneyViewListing.
+        :param last_uri: The last_uri of this JourneyViewListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/knowledge_answer_config.py b/build/PureCloudPlatformClientV2/models/knowledge_answer_config.py
new file mode 100644
index 000000000..f06b4032b
--- /dev/null
+++ b/build/PureCloudPlatformClientV2/models/knowledge_answer_config.py
@@ -0,0 +1,139 @@
+# coding: utf-8
+
+"""
+Copyright 2016 SmartBear Software
+
+    Licensed under the Apache License, Version 2.0 (the "License");
+    you may not use this file except in compliance with the License.
+    You may obtain a copy of the License at
+
+        http://www.apache.org/licenses/LICENSE-2.0
+
+    Unless required by applicable law or agreed to in writing, software
+    distributed under the License is distributed on an "AS IS" BASIS,
+    WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+    See the License for the specific language governing permissions and
+    limitations under the License.
+
+    Ref: https://github.com/swagger-api/swagger-codegen
+"""
+
+from datetime import datetime
+from datetime import date
+from pprint import pformat
+from six import iteritems
+import re
+import json
+
+from ..utils import sanitize_for_serialization
+
+# type hinting support
+from typing import TYPE_CHECKING
+from typing import List
+from typing import Dict
+
+
+class KnowledgeAnswerConfig(object):
+    """
+    NOTE: This class is auto generated by the swagger code generator program.
+    Do not edit the class manually.
+    """
+    def __init__(self) -> None:
+        """
+        KnowledgeAnswerConfig - a model defined in Swagger
+
+        :param dict swaggerTypes: The key is attribute name
+                                  and the value is attribute type.
+        :param dict attributeMap: The key is attribute name
+                                  and the value is json key in definition.
+        """
+        self.swagger_types = {
+            'enabled': 'bool'
+        }
+
+        self.attribute_map = {
+            'enabled': 'enabled'
+        }
+
+        self._enabled = None
+
+    @property
+    def enabled(self) -> bool:
+        """
+        Gets the enabled of this KnowledgeAnswerConfig.
+        Knowledge answer is enabled.
+
+        :return: The enabled of this KnowledgeAnswerConfig.
+        :rtype: bool
+        """
+        return self._enabled
+
+    @enabled.setter
+    def enabled(self, enabled: bool) -> None:
+        """
+        Sets the enabled of this KnowledgeAnswerConfig.
+        Knowledge answer is enabled.
+
+        :param enabled: The enabled of this KnowledgeAnswerConfig.
+        :type: bool
+        """
+        
+
+        self._enabled = enabled
+
+    def to_dict(self):
+        """
+        Returns the model properties as a dict
+        """
+        result = {}
+
+        for attr, _ in iteritems(self.swagger_types):
+            value = getattr(self, attr)
+            if isinstance(value, list):
+                result[attr] = list(map(
+                    lambda x: x.to_dict() if hasattr(x, "to_dict") else x,
+                    value
+                ))
+            elif hasattr(value, "to_dict"):
+                result[attr] = value.to_dict()
+            elif isinstance(value, dict):
+                result[attr] = dict(map(
+                    lambda item: (item[0], item[1].to_dict())
+                    if hasattr(item[1], "to_dict") else item,
+                    value.items()
+                ))
+            else:
+                result[attr] = value
+
+        return result
+
+    def to_json(self):
+        """
+        Returns the model as raw JSON
+        """
+        return json.dumps(sanitize_for_serialization(self.to_dict()))
+
+    def to_str(self):
+        """
+        Returns the string representation of the model
+        """
+        return pformat(self.to_dict())
+
+    def __repr__(self):
+        """
+        For `print` and `pprint`
+        """
+        return self.to_str()
+
+    def __eq__(self, other):
+        """
+        Returns true if both objects are equal
+        """
+        return self.__dict__ == other.__dict__
+
+    def __ne__(self, other):
+        """
+        Returns true if both objects are not equal
+        """
+        return not self == other
+
diff --git a/build/PureCloudPlatformClientV2/models/knowledge_answer_document_response.py b/build/PureCloudPlatformClientV2/models/knowledge_answer_document_response.py
new file mode 100644
index 000000000..c08c9a69d
--- /dev/null
+++ b/build/PureCloudPlatformClientV2/models/knowledge_answer_document_response.py
@@ -0,0 +1,222 @@
+# coding: utf-8
+
+"""
+Copyright 2016 SmartBear Software
+
+    Licensed under the Apache License, Version 2.0 (the "License");
+    you may not use this file except in compliance with the License.
+    You may obtain a copy of the License at
+
+        http://www.apache.org/licenses/LICENSE-2.0
+
+    Unless required by applicable law or agreed to in writing, software
+    distributed under the License is distributed on an "AS IS" BASIS,
+    WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+    See the License for the specific language governing permissions and
+    limitations under the License.
+
+    Ref: https://github.com/swagger-api/swagger-codegen
+"""
+
+from datetime import datetime
+from datetime import date
+from pprint import pformat
+from six import iteritems
+import re
+import json
+
+from ..utils import sanitize_for_serialization
+
+# type hinting support
+from typing import TYPE_CHECKING
+from typing import List
+from typing import Dict
+
+if TYPE_CHECKING:
+    from . import DocumentVariationAnswer
+
+class KnowledgeAnswerDocumentResponse(object):
+    """
+    NOTE: This class is auto generated by the swagger code generator program.
+    Do not edit the class manually.
+    """
+    def __init__(self) -> None:
+        """
+        KnowledgeAnswerDocumentResponse - a model defined in Swagger
+
+        :param dict swaggerTypes: The key is attribute name
+                                  and the value is attribute type.
+        :param dict attributeMap: The key is attribute name
+                                  and the value is json key in definition.
+        """
+        self.swagger_types = {
+            'id': 'str',
+            'title': 'str',
+            'answer': 'str',
+            'variation': 'DocumentVariationAnswer'
+        }
+
+        self.attribute_map = {
+            'id': 'id',
+            'title': 'title',
+            'answer': 'answer',
+            'variation': 'variation'
+        }
+
+        self._id = None
+        self._title = None
+        self._answer = None
+        self._variation = None
+
+    @property
+    def id(self) -> str:
+        """
+        Gets the id of this KnowledgeAnswerDocumentResponse.
+        The document id.
+
+        :return: The id of this KnowledgeAnswerDocumentResponse.
+        :rtype: str
+        """
+        return self._id
+
+    @id.setter
+    def id(self, id: str) -> None:
+        """
+        Sets the id of this KnowledgeAnswerDocumentResponse.
+        The document id.
+
+        :param id: The id of this KnowledgeAnswerDocumentResponse.
+        :type: str
+        """
+        
+
+        self._id = id
+
+    @property
+    def title(self) -> str:
+        """
+        Gets the title of this KnowledgeAnswerDocumentResponse.
+        The document title.
+
+        :return: The title of this KnowledgeAnswerDocumentResponse.
+        :rtype: str
+        """
+        return self._title
+
+    @title.setter
+    def title(self, title: str) -> None:
+        """
+        Sets the title of this KnowledgeAnswerDocumentResponse.
+        The document title.
+
+        :param title: The title of this KnowledgeAnswerDocumentResponse.
+        :type: str
+        """
+        
+
+        self._title = title
+
+    @property
+    def answer(self) -> str:
+        """
+        Gets the answer of this KnowledgeAnswerDocumentResponse.
+        The answer found inside a variationContent.
+
+        :return: The answer of this KnowledgeAnswerDocumentResponse.
+        :rtype: str
+        """
+        return self._answer
+
+    @answer.setter
+    def answer(self, answer: str) -> None:
+        """
+        Sets the answer of this KnowledgeAnswerDocumentResponse.
+        The answer found inside a variationContent.
+
+        :param answer: The answer of this KnowledgeAnswerDocumentResponse.
+        :type: str
+        """
+        
+
+        self._answer = answer
+
+    @property
+    def variation(self) -> 'DocumentVariationAnswer':
+        """
+        Gets the variation of this KnowledgeAnswerDocumentResponse.
+        The variation with the answer's highlight data.
+
+        :return: The variation of this KnowledgeAnswerDocumentResponse.
+        :rtype: DocumentVariationAnswer
+        """
+        return self._variation
+
+    @variation.setter
+    def variation(self, variation: 'DocumentVariationAnswer') -> None:
+        """
+        Sets the variation of this KnowledgeAnswerDocumentResponse.
+        The variation with the answer's highlight data.
+
+        :param variation: The variation of this KnowledgeAnswerDocumentResponse.
+        :type: DocumentVariationAnswer
+        """
+        
+
+        self._variation = variation
+
+    def to_dict(self):
+        """
+        Returns the model properties as a dict
+        """
+        result = {}
+
+        for attr, _ in iteritems(self.swagger_types):
+            value = getattr(self, attr)
+            if isinstance(value, list):
+                result[attr] = list(map(
+                    lambda x: x.to_dict() if hasattr(x, "to_dict") else x,
+                    value
+                ))
+            elif hasattr(value, "to_dict"):
+                result[attr] = value.to_dict()
+            elif isinstance(value, dict):
+                result[attr] = dict(map(
+                    lambda item: (item[0], item[1].to_dict())
+                    if hasattr(item[1], "to_dict") else item,
+                    value.items()
+                ))
+            else:
+                result[attr] = value
+
+        return result
+
+    def to_json(self):
+        """
+        Returns the model as raw JSON
+        """
+        return json.dumps(sanitize_for_serialization(self.to_dict()))
+
+    def to_str(self):
+        """
+        Returns the string representation of the model
+        """
+        return pformat(self.to_dict())
+
+    def __repr__(self):
+        """
+        For `print` and `pprint`
+        """
+        return self.to_str()
+
+    def __eq__(self, other):
+        """
+        Returns true if both objects are equal
+        """
+        return self.__dict__ == other.__dict__
+
+    def __ne__(self, other):
+        """
+        Returns true if both objects are not equal
+        """
+        return not self == other
+
diff --git a/build/PureCloudPlatformClientV2/models/knowledge_answer_documents_response.py b/build/PureCloudPlatformClientV2/models/knowledge_answer_documents_response.py
new file mode 100644
index 000000000..f3f2ce8ca
--- /dev/null
+++ b/build/PureCloudPlatformClientV2/models/knowledge_answer_documents_response.py
@@ -0,0 +1,169 @@
+# coding: utf-8
+
+"""
+Copyright 2016 SmartBear Software
+
+    Licensed under the Apache License, Version 2.0 (the "License");
+    you may not use this file except in compliance with the License.
+    You may obtain a copy of the License at
+
+        http://www.apache.org/licenses/LICENSE-2.0
+
+    Unless required by applicable law or agreed to in writing, software
+    distributed under the License is distributed on an "AS IS" BASIS,
+    WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+    See the License for the specific language governing permissions and
+    limitations under the License.
+
+    Ref: https://github.com/swagger-api/swagger-codegen
+"""
+
+from datetime import datetime
+from datetime import date
+from pprint import pformat
+from six import iteritems
+import re
+import json
+
+from ..utils import sanitize_for_serialization
+
+# type hinting support
+from typing import TYPE_CHECKING
+from typing import List
+from typing import Dict
+
+if TYPE_CHECKING:
+    from . import KnowledgeAnswerDocumentResponse
+    from . import KnowledgeAnswerGenerationResponse
+
+class KnowledgeAnswerDocumentsResponse(object):
+    """
+    NOTE: This class is auto generated by the swagger code generator program.
+    Do not edit the class manually.
+    """
+    def __init__(self) -> None:
+        """
+        KnowledgeAnswerDocumentsResponse - a model defined in Swagger
+
+        :param dict swaggerTypes: The key is attribute name
+                                  and the value is attribute type.
+        :param dict attributeMap: The key is attribute name
+                                  and the value is json key in definition.
+        """
+        self.swagger_types = {
+            'results': 'list[KnowledgeAnswerDocumentResponse]',
+            'answer_generation': 'KnowledgeAnswerGenerationResponse'
+        }
+
+        self.attribute_map = {
+            'results': 'results',
+            'answer_generation': 'answerGeneration'
+        }
+
+        self._results = None
+        self._answer_generation = None
+
+    @property
+    def results(self) -> List['KnowledgeAnswerDocumentResponse']:
+        """
+        Gets the results of this KnowledgeAnswerDocumentsResponse.
+        The results with answers if the answerMode request property is not set or contains \"AnswerHighlight\". Empty array otherwise.
+
+        :return: The results of this KnowledgeAnswerDocumentsResponse.
+        :rtype: list[KnowledgeAnswerDocumentResponse]
+        """
+        return self._results
+
+    @results.setter
+    def results(self, results: List['KnowledgeAnswerDocumentResponse']) -> None:
+        """
+        Sets the results of this KnowledgeAnswerDocumentsResponse.
+        The results with answers if the answerMode request property is not set or contains \"AnswerHighlight\". Empty array otherwise.
+
+        :param results: The results of this KnowledgeAnswerDocumentsResponse.
+        :type: list[KnowledgeAnswerDocumentResponse]
+        """
+        
+
+        self._results = results
+
+    @property
+    def answer_generation(self) -> 'KnowledgeAnswerGenerationResponse':
+        """
+        Gets the answer_generation of this KnowledgeAnswerDocumentsResponse.
+        The results with AI-generated answer if the answerMode request property contains \"AnswerGeneration\".
+
+        :return: The answer_generation of this KnowledgeAnswerDocumentsResponse.
+        :rtype: KnowledgeAnswerGenerationResponse
+        """
+        return self._answer_generation
+
+    @answer_generation.setter
+    def answer_generation(self, answer_generation: 'KnowledgeAnswerGenerationResponse') -> None:
+        """
+        Sets the answer_generation of this KnowledgeAnswerDocumentsResponse.
+        The results with AI-generated answer if the answerMode request property contains \"AnswerGeneration\".
+
+        :param answer_generation: The answer_generation of this KnowledgeAnswerDocumentsResponse.
+        :type: KnowledgeAnswerGenerationResponse
+        """
+        
+
+        self._answer_generation = answer_generation
+
+    def to_dict(self):
+        """
+        Returns the model properties as a dict
+        """
+        result = {}
+
+        for attr, _ in iteritems(self.swagger_types):
+            value = getattr(self, attr)
+            if isinstance(value, list):
+                result[attr] = list(map(
+                    lambda x: x.to_dict() if hasattr(x, "to_dict") else x,
+                    value
+                ))
+            elif hasattr(value, "to_dict"):
+                result[attr] = value.to_dict()
+            elif isinstance(value, dict):
+                result[attr] = dict(map(
+                    lambda item: (item[0], item[1].to_dict())
+                    if hasattr(item[1], "to_dict") else item,
+                    value.items()
+                ))
+            else:
+                result[attr] = value
+
+        return result
+
+    def to_json(self):
+        """
+        Returns the model as raw JSON
+        """
+        return json.dumps(sanitize_for_serialization(self.to_dict()))
+
+    def to_str(self):
+        """
+        Returns the string representation of the model
+        """
+        return pformat(self.to_dict())
+
+    def __repr__(self):
+        """
+        For `print` and `pprint`
+        """
+        return self.to_str()
+
+    def __eq__(self, other):
+        """
+        Returns true if both objects are equal
+        """
+        return self.__dict__ == other.__dict__
+
+    def __ne__(self, other):
+        """
+        Returns true if both objects are not equal
+        """
+        return not self == other
+
diff --git a/build/PureCloudPlatformClientV2/models/knowledge_base_with_dialect_reference.py b/build/PureCloudPlatformClientV2/models/knowledge_base_with_dialect_reference.py
new file mode 100644
index 000000000..4aaa8b9f5
--- /dev/null
+++ b/build/PureCloudPlatformClientV2/models/knowledge_base_with_dialect_reference.py
@@ -0,0 +1,198 @@
+# coding: utf-8
+
+"""
+Copyright 2016 SmartBear Software
+
+    Licensed under the Apache License, Version 2.0 (the "License");
+    you may not use this file except in compliance with the License.
+    You may obtain a copy of the License at
+
+        http://www.apache.org/licenses/LICENSE-2.0
+
+    Unless required by applicable law or agreed to in writing, software
+    distributed under the License is distributed on an "AS IS" BASIS,
+    WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+    See the License for the specific language governing permissions and
+    limitations under the License.
+
+    Ref: https://github.com/swagger-api/swagger-codegen
+"""
+
+from datetime import datetime
+from datetime import date
+from pprint import pformat
+from six import iteritems
+import re
+import json
+
+from ..utils import sanitize_for_serialization
+
+# type hinting support
+from typing import TYPE_CHECKING
+from typing import List
+from typing import Dict
+
+
+class KnowledgeBaseWithDialectReference(object):
+    """
+    NOTE: This class is auto generated by the swagger code generator program.
+    Do not edit the class manually.
+    """
+    def __init__(self) -> None:
+        """
+        KnowledgeBaseWithDialectReference - a model defined in Swagger
+
+        :param dict swaggerTypes: The key is attribute name
+                                  and the value is attribute type.
+        :param dict attributeMap: The key is attribute name
+                                  and the value is json key in definition.
+        """
+        self.swagger_types = {
+            'id': 'str',
+            'language_code': 'str',
+            'self_uri': 'str'
+        }
+
+        self.attribute_map = {
+            'id': 'id',
+            'language_code': 'languageCode',
+            'self_uri': 'selfUri'
+        }
+
+        self._id = None
+        self._language_code = None
+        self._self_uri = None
+
+    @property
+    def id(self) -> str:
+        """
+        Gets the id of this KnowledgeBaseWithDialectReference.
+        The globally unique identifier for the knowledge base.
+
+        :return: The id of this KnowledgeBaseWithDialectReference.
+        :rtype: str
+        """
+        return self._id
+
+    @id.setter
+    def id(self, id: str) -> None:
+        """
+        Sets the id of this KnowledgeBaseWithDialectReference.
+        The globally unique identifier for the knowledge base.
+
+        :param id: The id of this KnowledgeBaseWithDialectReference.
+        :type: str
+        """
+        
+
+        self._id = id
+
+    @property
+    def language_code(self) -> str:
+        """
+        Gets the language_code of this KnowledgeBaseWithDialectReference.
+        The dialect for the knowledge base.
+
+        :return: The language_code of this KnowledgeBaseWithDialectReference.
+        :rtype: str
+        """
+        return self._language_code
+
+    @language_code.setter
+    def language_code(self, language_code: str) -> None:
+        """
+        Sets the language_code of this KnowledgeBaseWithDialectReference.
+        The dialect for the knowledge base.
+
+        :param language_code: The language_code of this KnowledgeBaseWithDialectReference.
+        :type: str
+        """
+        if isinstance(language_code, int):
+            language_code = str(language_code)
+        allowed_values = ["en-ZA", "en-AU", "en-GB", "en-IE", "en-IN", "en-US", "es-US", "es-ES", "nl-NL", "fr-CA", "fr-FR", "de-DE", "it-IT", "pt-PT", "pt-BR", "ar-AE", "ja-JP", "sv-SE", "de-AT", "de-CH", "da-DK", "fr-BE", "fr-CH", "es-MX", "es-CO", "es-AR"]
+        if language_code.lower() not in map(str.lower, allowed_values):
+            # print("Invalid value for language_code -> " + language_code)
+            self._language_code = "outdated_sdk_version"
+        else:
+            self._language_code = language_code
+
+    @property
+    def self_uri(self) -> str:
+        """
+        Gets the self_uri of this KnowledgeBaseWithDialectReference.
+        The URI for this object
+
+        :return: The self_uri of this KnowledgeBaseWithDialectReference.
+        :rtype: str
+        """
+        return self._self_uri
+
+    @self_uri.setter
+    def self_uri(self, self_uri: str) -> None:
+        """
+        Sets the self_uri of this KnowledgeBaseWithDialectReference.
+        The URI for this object
+
+        :param self_uri: The self_uri of this KnowledgeBaseWithDialectReference.
+        :type: str
+        """
+        
+
+        self._self_uri = self_uri
+
+    def to_dict(self):
+        """
+        Returns the model properties as a dict
+        """
+        result = {}
+
+        for attr, _ in iteritems(self.swagger_types):
+            value = getattr(self, attr)
+            if isinstance(value, list):
+                result[attr] = list(map(
+                    lambda x: x.to_dict() if hasattr(x, "to_dict") else x,
+                    value
+                ))
+            elif hasattr(value, "to_dict"):
+                result[attr] = value.to_dict()
+            elif isinstance(value, dict):
+                result[attr] = dict(map(
+                    lambda item: (item[0], item[1].to_dict())
+                    if hasattr(item[1], "to_dict") else item,
+                    value.items()
+                ))
+            else:
+                result[attr] = value
+
+        return result
+
+    def to_json(self):
+        """
+        Returns the model as raw JSON
+        """
+        return json.dumps(sanitize_for_serialization(self.to_dict()))
+
+    def to_str(self):
+        """
+        Returns the string representation of the model
+        """
+        return pformat(self.to_dict())
+
+    def __repr__(self):
+        """
+        For `print` and `pprint`
+        """
+        return self.to_str()
+
+    def __eq__(self, other):
+        """
+        Returns true if both objects are equal
+        """
+        return self.__dict__ == other.__dict__
+
+    def __ne__(self, other):
+        """
+        Returns true if both objects are not equal
+        """
+        return not self == other
+
diff --git a/build/PureCloudPlatformClientV2/models/knowledge_document_feedback_update_request.py b/build/PureCloudPlatformClientV2/models/knowledge_document_feedback_update_request.py
new file mode 100644
index 000000000..35ce190c7
--- /dev/null
+++ b/build/PureCloudPlatformClientV2/models/knowledge_document_feedback_update_request.py
@@ -0,0 +1,235 @@
+# coding: utf-8
+
+"""
+Copyright 2016 SmartBear Software
+
+    Licensed under the Apache License, Version 2.0 (the "License");
+    you may not use this file except in compliance with the License.
+    You may obtain a copy of the License at
+
+        http://www.apache.org/licenses/LICENSE-2.0
+
+    Unless required by applicable law or agreed to in writing, software
+    distributed under the License is distributed on an "AS IS" BASIS,
+    WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+    See the License for the specific language governing permissions and
+    limitations under the License.
+
+    Ref: https://github.com/swagger-api/swagger-codegen
+"""
+
+from datetime import datetime
+from datetime import date
+from pprint import pformat
+from six import iteritems
+import re
+import json
+
+from ..utils import sanitize_for_serialization
+
+# type hinting support
+from typing import TYPE_CHECKING
+from typing import List
+from typing import Dict
+
+
+class KnowledgeDocumentFeedbackUpdateRequest(object):
+    """
+    NOTE: This class is auto generated by the swagger code generator program.
+    Do not edit the class manually.
+    """
+    def __init__(self) -> None:
+        """
+        KnowledgeDocumentFeedbackUpdateRequest - a model defined in Swagger
+
+        :param dict swaggerTypes: The key is attribute name
+                                  and the value is attribute type.
+        :param dict attributeMap: The key is attribute name
+                                  and the value is json key in definition.
+        """
+        self.swagger_types = {
+            'rating': 'str',
+            'reason': 'str',
+            'comment': 'str',
+            'state': 'str'
+        }
+
+        self.attribute_map = {
+            'rating': 'rating',
+            'reason': 'reason',
+            'comment': 'comment',
+            'state': 'state'
+        }
+
+        self._rating = None
+        self._reason = None
+        self._comment = None
+        self._state = None
+
+    @property
+    def rating(self) -> str:
+        """
+        Gets the rating of this KnowledgeDocumentFeedbackUpdateRequest.
+        Feedback rating.
+
+        :return: The rating of this KnowledgeDocumentFeedbackUpdateRequest.
+        :rtype: str
+        """
+        return self._rating
+
+    @rating.setter
+    def rating(self, rating: str) -> None:
+        """
+        Sets the rating of this KnowledgeDocumentFeedbackUpdateRequest.
+        Feedback rating.
+
+        :param rating: The rating of this KnowledgeDocumentFeedbackUpdateRequest.
+        :type: str
+        """
+        if isinstance(rating, int):
+            rating = str(rating)
+        allowed_values = ["Negative", "Positive"]
+        if rating.lower() not in map(str.lower, allowed_values):
+            # print("Invalid value for rating -> " + rating)
+            self._rating = "outdated_sdk_version"
+        else:
+            self._rating = rating
+
+    @property
+    def reason(self) -> str:
+        """
+        Gets the reason of this KnowledgeDocumentFeedbackUpdateRequest.
+        Feedback reason
+
+        :return: The reason of this KnowledgeDocumentFeedbackUpdateRequest.
+        :rtype: str
+        """
+        return self._reason
+
+    @reason.setter
+    def reason(self, reason: str) -> None:
+        """
+        Sets the reason of this KnowledgeDocumentFeedbackUpdateRequest.
+        Feedback reason
+
+        :param reason: The reason of this KnowledgeDocumentFeedbackUpdateRequest.
+        :type: str
+        """
+        if isinstance(reason, int):
+            reason = str(reason)
+        allowed_values = ["DocumentContent", "SearchResults"]
+        if reason.lower() not in map(str.lower, allowed_values):
+            # print("Invalid value for reason -> " + reason)
+            self._reason = "outdated_sdk_version"
+        else:
+            self._reason = reason
+
+    @property
+    def comment(self) -> str:
+        """
+        Gets the comment of this KnowledgeDocumentFeedbackUpdateRequest.
+        Feedback comment
+
+        :return: The comment of this KnowledgeDocumentFeedbackUpdateRequest.
+        :rtype: str
+        """
+        return self._comment
+
+    @comment.setter
+    def comment(self, comment: str) -> None:
+        """
+        Sets the comment of this KnowledgeDocumentFeedbackUpdateRequest.
+        Feedback comment
+
+        :param comment: The comment of this KnowledgeDocumentFeedbackUpdateRequest.
+        :type: str
+        """
+        
+
+        self._comment = comment
+
+    @property
+    def state(self) -> str:
+        """
+        Gets the state of this KnowledgeDocumentFeedbackUpdateRequest.
+        Feedback state
+
+        :return: The state of this KnowledgeDocumentFeedbackUpdateRequest.
+        :rtype: str
+        """
+        return self._state
+
+    @state.setter
+    def state(self, state: str) -> None:
+        """
+        Sets the state of this KnowledgeDocumentFeedbackUpdateRequest.
+        Feedback state
+
+        :param state: The state of this KnowledgeDocumentFeedbackUpdateRequest.
+        :type: str
+        """
+        if isinstance(state, int):
+            state = str(state)
+        allowed_values = ["Draft", "Final"]
+        if state.lower() not in map(str.lower, allowed_values):
+            # print("Invalid value for state -> " + state)
+            self._state = "outdated_sdk_version"
+        else:
+            self._state = state
+
+    def to_dict(self):
+        """
+        Returns the model properties as a dict
+        """
+        result = {}
+
+        for attr, _ in iteritems(self.swagger_types):
+            value = getattr(self, attr)
+            if isinstance(value, list):
+                result[attr] = list(map(
+                    lambda x: x.to_dict() if hasattr(x, "to_dict") else x,
+                    value
+                ))
+            elif hasattr(value, "to_dict"):
+                result[attr] = value.to_dict()
+            elif isinstance(value, dict):
+                result[attr] = dict(map(
+                    lambda item: (item[0], item[1].to_dict())
+                    if hasattr(item[1], "to_dict") else item,
+                    value.items()
+                ))
+            else:
+                result[attr] = value
+
+        return result
+
+    def to_json(self):
+        """
+        Returns the model as raw JSON
+        """
+        return json.dumps(sanitize_for_serialization(self.to_dict()))
+
+    def to_str(self):
+        """
+        Returns the string representation of the model
+        """
+        return pformat(self.to_dict())
+
+    def __repr__(self):
+        """
+        For `print` and `pprint`
+        """
+        return self.to_str()
+
+    def __eq__(self, other):
+        """
+        Returns true if both objects are equal
+        """
+        return self.__dict__ == other.__dict__
+
+    def __ne__(self, other):
+        """
+        Returns true if both objects are not equal
+        """
+        return not self == other
+
diff --git a/build/PureCloudPlatformClientV2/models/knowledge_documents_answer_filter.py b/build/PureCloudPlatformClientV2/models/knowledge_documents_answer_filter.py
new file mode 100644
index 000000000..4ae9228cf
--- /dev/null
+++ b/build/PureCloudPlatformClientV2/models/knowledge_documents_answer_filter.py
@@ -0,0 +1,343 @@
+# coding: utf-8
+
+"""
+Copyright 2016 SmartBear Software
+
+    Licensed under the Apache License, Version 2.0 (the "License");
+    you may not use this file except in compliance with the License.
+    You may obtain a copy of the License at
+
+        http://www.apache.org/licenses/LICENSE-2.0
+
+    Unless required by applicable law or agreed to in writing, software
+    distributed under the License is distributed on an "AS IS" BASIS,
+    WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+    See the License for the specific language governing permissions and
+    limitations under the License.
+
+    Ref: https://github.com/swagger-api/swagger-codegen
+"""
+
+from datetime import datetime
+from datetime import date
+from pprint import pformat
+from six import iteritems
+import re
+import json
+
+from ..utils import sanitize_for_serialization
+
+# type hinting support
+from typing import TYPE_CHECKING
+from typing import List
+from typing import Dict
+
+
+class KnowledgeDocumentsAnswerFilter(object):
+    """
+    NOTE: This class is auto generated by the swagger code generator program.
+    Do not edit the class manually.
+    """
+    def __init__(self) -> None:
+        """
+        KnowledgeDocumentsAnswerFilter - a model defined in Swagger
+
+        :param dict swaggerTypes: The key is attribute name
+                                  and the value is attribute type.
+        :param dict attributeMap: The key is attribute name
+                                  and the value is json key in definition.
+        """
+        self.swagger_types = {
+            'query': 'str',
+            'language': 'str',
+            'app_type': 'str',
+            'query_type': 'str',
+            'search_id': 'str',
+            'insert_highlight_into_variation_content': 'bool',
+            'answer_mode': 'list[str]',
+            'variation_ids': 'list[str]'
+        }
+
+        self.attribute_map = {
+            'query': 'query',
+            'language': 'language',
+            'app_type': 'appType',
+            'query_type': 'queryType',
+            'search_id': 'searchId',
+            'insert_highlight_into_variation_content': 'insertHighlightIntoVariationContent',
+            'answer_mode': 'answerMode',
+            'variation_ids': 'variationIds'
+        }
+
+        self._query = None
+        self._language = None
+        self._app_type = None
+        self._query_type = None
+        self._search_id = None
+        self._insert_highlight_into_variation_content = None
+        self._answer_mode = None
+        self._variation_ids = None
+
+    @property
+    def query(self) -> str:
+        """
+        Gets the query of this KnowledgeDocumentsAnswerFilter.
+        The search query.
+
+        :return: The query of this KnowledgeDocumentsAnswerFilter.
+        :rtype: str
+        """
+        return self._query
+
+    @query.setter
+    def query(self, query: str) -> None:
+        """
+        Sets the query of this KnowledgeDocumentsAnswerFilter.
+        The search query.
+
+        :param query: The query of this KnowledgeDocumentsAnswerFilter.
+        :type: str
+        """
+        
+
+        self._query = query
+
+    @property
+    def language(self) -> str:
+        """
+        Gets the language of this KnowledgeDocumentsAnswerFilter.
+        The language of the documents.
+
+        :return: The language of this KnowledgeDocumentsAnswerFilter.
+        :rtype: str
+        """
+        return self._language
+
+    @language.setter
+    def language(self, language: str) -> None:
+        """
+        Sets the language of this KnowledgeDocumentsAnswerFilter.
+        The language of the documents.
+
+        :param language: The language of this KnowledgeDocumentsAnswerFilter.
+        :type: str
+        """
+        if isinstance(language, int):
+            language = str(language)
+        allowed_values = ["en-US", "en-UK", "en-AU", "en-CA", "en-HK", "en-IN", "en-IE", "en-NZ", "en-PH", "en-SG", "en-ZA", "de-DE", "de-AT", "de-CH", "es-AR", "es-CO", "es-MX", "es-US", "es-ES", "fr-FR", "fr-BE", "fr-CA", "fr-CH", "pt-BR", "pt-PT", "nl-NL", "nl-BE", "it-IT", "ca-ES", "tr-TR", "sv-SE", "fi-FI", "nb-NO", "da-DK", "ja-JP", "ar-AE", "zh-CN", "zh-TW", "zh-HK", "ko-KR", "pl-PL", "hi-IN", "th-TH", "hu-HU", "vi-VN", "uk-UA"]
+        if language.lower() not in map(str.lower, allowed_values):
+            # print("Invalid value for language -> " + language)
+            self._language = "outdated_sdk_version"
+        else:
+            self._language = language
+
+    @property
+    def app_type(self) -> str:
+        """
+        Gets the app_type of this KnowledgeDocumentsAnswerFilter.
+        The appType
+
+        :return: The app_type of this KnowledgeDocumentsAnswerFilter.
+        :rtype: str
+        """
+        return self._app_type
+
+    @app_type.setter
+    def app_type(self, app_type: str) -> None:
+        """
+        Sets the app_type of this KnowledgeDocumentsAnswerFilter.
+        The appType
+
+        :param app_type: The app_type of this KnowledgeDocumentsAnswerFilter.
+        :type: str
+        """
+        if isinstance(app_type, int):
+            app_type = str(app_type)
+        allowed_values = ["Assistant", "BotFlow", "MessengerKnowledgeApp", "SmartAdvisor", "SupportCenter"]
+        if app_type.lower() not in map(str.lower, allowed_values):
+            # print("Invalid value for app_type -> " + app_type)
+            self._app_type = "outdated_sdk_version"
+        else:
+            self._app_type = app_type
+
+    @property
+    def query_type(self) -> str:
+        """
+        Gets the query_type of this KnowledgeDocumentsAnswerFilter.
+        The query type
+
+        :return: The query_type of this KnowledgeDocumentsAnswerFilter.
+        :rtype: str
+        """
+        return self._query_type
+
+    @query_type.setter
+    def query_type(self, query_type: str) -> None:
+        """
+        Sets the query_type of this KnowledgeDocumentsAnswerFilter.
+        The query type
+
+        :param query_type: The query_type of this KnowledgeDocumentsAnswerFilter.
+        :type: str
+        """
+        if isinstance(query_type, int):
+            query_type = str(query_type)
+        allowed_values = ["Unknown", "Article", "AutoSearch", "Category", "ManualSearch", "Recommendation", "Suggestion"]
+        if query_type.lower() not in map(str.lower, allowed_values):
+            # print("Invalid value for query_type -> " + query_type)
+            self._query_type = "outdated_sdk_version"
+        else:
+            self._query_type = query_type
+
+    @property
+    def search_id(self) -> str:
+        """
+        Gets the search_id of this KnowledgeDocumentsAnswerFilter.
+        The search id.
+
+        :return: The search_id of this KnowledgeDocumentsAnswerFilter.
+        :rtype: str
+        """
+        return self._search_id
+
+    @search_id.setter
+    def search_id(self, search_id: str) -> None:
+        """
+        Sets the search_id of this KnowledgeDocumentsAnswerFilter.
+        The search id.
+
+        :param search_id: The search_id of this KnowledgeDocumentsAnswerFilter.
+        :type: str
+        """
+        
+
+        self._search_id = search_id
+
+    @property
+    def insert_highlight_into_variation_content(self) -> bool:
+        """
+        Gets the insert_highlight_into_variation_content of this KnowledgeDocumentsAnswerFilter.
+        If specified - insert highlight data into the variation content.
+
+        :return: The insert_highlight_into_variation_content of this KnowledgeDocumentsAnswerFilter.
+        :rtype: bool
+        """
+        return self._insert_highlight_into_variation_content
+
+    @insert_highlight_into_variation_content.setter
+    def insert_highlight_into_variation_content(self, insert_highlight_into_variation_content: bool) -> None:
+        """
+        Sets the insert_highlight_into_variation_content of this KnowledgeDocumentsAnswerFilter.
+        If specified - insert highlight data into the variation content.
+
+        :param insert_highlight_into_variation_content: The insert_highlight_into_variation_content of this KnowledgeDocumentsAnswerFilter.
+        :type: bool
+        """
+        
+
+        self._insert_highlight_into_variation_content = insert_highlight_into_variation_content
+
+    @property
+    def answer_mode(self) -> List[str]:
+        """
+        Gets the answer_mode of this KnowledgeDocumentsAnswerFilter.
+        Allows extracted answers from an article (AnswerHighlight) and/or AI-generated answers (AnswerGeneration). Default mode: AnswerHighlight
+
+        :return: The answer_mode of this KnowledgeDocumentsAnswerFilter.
+        :rtype: list[str]
+        """
+        return self._answer_mode
+
+    @answer_mode.setter
+    def answer_mode(self, answer_mode: List[str]) -> None:
+        """
+        Sets the answer_mode of this KnowledgeDocumentsAnswerFilter.
+        Allows extracted answers from an article (AnswerHighlight) and/or AI-generated answers (AnswerGeneration). Default mode: AnswerHighlight
+
+        :param answer_mode: The answer_mode of this KnowledgeDocumentsAnswerFilter.
+        :type: list[str]
+        """
+        
+
+        self._answer_mode = answer_mode
+
+    @property
+    def variation_ids(self) -> List[str]:
+        """
+        Gets the variation_ids of this KnowledgeDocumentsAnswerFilter.
+        The variation Ids to answer.
+
+        :return: The variation_ids of this KnowledgeDocumentsAnswerFilter.
+        :rtype: list[str]
+        """
+        return self._variation_ids
+
+    @variation_ids.setter
+    def variation_ids(self, variation_ids: List[str]) -> None:
+        """
+        Sets the variation_ids of this KnowledgeDocumentsAnswerFilter.
+        The variation Ids to answer.
+
+        :param variation_ids: The variation_ids of this KnowledgeDocumentsAnswerFilter.
+        :type: list[str]
+        """
+        
+
+        self._variation_ids = variation_ids
+
+    def to_dict(self):
+        """
+        Returns the model properties as a dict
+        """
+        result = {}
+
+        for attr, _ in iteritems(self.swagger_types):
+            value = getattr(self, attr)
+            if isinstance(value, list):
+                result[attr] = list(map(
+                    lambda x: x.to_dict() if hasattr(x, "to_dict") else x,
+                    value
+                ))
+            elif hasattr(value, "to_dict"):
+                result[attr] = value.to_dict()
+            elif isinstance(value, dict):
+                result[attr] = dict(map(
+                    lambda item: (item[0], item[1].to_dict())
+                    if hasattr(item[1], "to_dict") else item,
+                    value.items()
+                ))
+            else:
+                result[attr] = value
+
+        return result
+
+    def to_json(self):
+        """
+        Returns the model as raw JSON
+        """
+        return json.dumps(sanitize_for_serialization(self.to_dict()))
+
+    def to_str(self):
+        """
+        Returns the string representation of the model
+        """
+        return pformat(self.to_dict())
+
+    def __repr__(self):
+        """
+        For `print` and `pprint`
+        """
+        return self.to_str()
+
+    def __eq__(self, other):
+        """
+        Returns true if both objects are equal
+        """
+        return self.__dict__ == other.__dict__
+
+    def __ne__(self, other):
+        """
+        Returns true if both objects are not equal
+        """
+        return not self == other
+
diff --git a/build/PureCloudPlatformClientV2/models/knowledge_guest_answer_document_response.py b/build/PureCloudPlatformClientV2/models/knowledge_guest_answer_document_response.py
new file mode 100644
index 000000000..ef7cd6667
--- /dev/null
+++ b/build/PureCloudPlatformClientV2/models/knowledge_guest_answer_document_response.py
@@ -0,0 +1,222 @@
+# coding: utf-8
+
+"""
+Copyright 2016 SmartBear Software
+
+    Licensed under the Apache License, Version 2.0 (the "License");
+    you may not use this file except in compliance with the License.
+    You may obtain a copy of the License at
+
+        http://www.apache.org/licenses/LICENSE-2.0
+
+    Unless required by applicable law or agreed to in writing, software
+    distributed under the License is distributed on an "AS IS" BASIS,
+    WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+    See the License for the specific language governing permissions and
+    limitations under the License.
+
+    Ref: https://github.com/swagger-api/swagger-codegen
+"""
+
+from datetime import datetime
+from datetime import date
+from pprint import pformat
+from six import iteritems
+import re
+import json
+
+from ..utils import sanitize_for_serialization
+
+# type hinting support
+from typing import TYPE_CHECKING
+from typing import List
+from typing import Dict
+
+if TYPE_CHECKING:
+    from . import KnowledgeGuestDocumentVariationAnswer
+
+class KnowledgeGuestAnswerDocumentResponse(object):
+    """
+    NOTE: This class is auto generated by the swagger code generator program.
+    Do not edit the class manually.
+    """
+    def __init__(self) -> None:
+        """
+        KnowledgeGuestAnswerDocumentResponse - a model defined in Swagger
+
+        :param dict swaggerTypes: The key is attribute name
+                                  and the value is attribute type.
+        :param dict attributeMap: The key is attribute name
+                                  and the value is json key in definition.
+        """
+        self.swagger_types = {
+            'id': 'str',
+            'title': 'str',
+            'answer': 'str',
+            'variation': 'KnowledgeGuestDocumentVariationAnswer'
+        }
+
+        self.attribute_map = {
+            'id': 'id',
+            'title': 'title',
+            'answer': 'answer',
+            'variation': 'variation'
+        }
+
+        self._id = None
+        self._title = None
+        self._answer = None
+        self._variation = None
+
+    @property
+    def id(self) -> str:
+        """
+        Gets the id of this KnowledgeGuestAnswerDocumentResponse.
+        The document id.
+
+        :return: The id of this KnowledgeGuestAnswerDocumentResponse.
+        :rtype: str
+        """
+        return self._id
+
+    @id.setter
+    def id(self, id: str) -> None:
+        """
+        Sets the id of this KnowledgeGuestAnswerDocumentResponse.
+        The document id.
+
+        :param id: The id of this KnowledgeGuestAnswerDocumentResponse.
+        :type: str
+        """
+        
+
+        self._id = id
+
+    @property
+    def title(self) -> str:
+        """
+        Gets the title of this KnowledgeGuestAnswerDocumentResponse.
+        The document title.
+
+        :return: The title of this KnowledgeGuestAnswerDocumentResponse.
+        :rtype: str
+        """
+        return self._title
+
+    @title.setter
+    def title(self, title: str) -> None:
+        """
+        Sets the title of this KnowledgeGuestAnswerDocumentResponse.
+        The document title.
+
+        :param title: The title of this KnowledgeGuestAnswerDocumentResponse.
+        :type: str
+        """
+        
+
+        self._title = title
+
+    @property
+    def answer(self) -> str:
+        """
+        Gets the answer of this KnowledgeGuestAnswerDocumentResponse.
+        The answer found inside a variationContent.
+
+        :return: The answer of this KnowledgeGuestAnswerDocumentResponse.
+        :rtype: str
+        """
+        return self._answer
+
+    @answer.setter
+    def answer(self, answer: str) -> None:
+        """
+        Sets the answer of this KnowledgeGuestAnswerDocumentResponse.
+        The answer found inside a variationContent.
+
+        :param answer: The answer of this KnowledgeGuestAnswerDocumentResponse.
+        :type: str
+        """
+        
+
+        self._answer = answer
+
+    @property
+    def variation(self) -> 'KnowledgeGuestDocumentVariationAnswer':
+        """
+        Gets the variation of this KnowledgeGuestAnswerDocumentResponse.
+        The variation with the answer's highlight data.
+
+        :return: The variation of this KnowledgeGuestAnswerDocumentResponse.
+        :rtype: KnowledgeGuestDocumentVariationAnswer
+        """
+        return self._variation
+
+    @variation.setter
+    def variation(self, variation: 'KnowledgeGuestDocumentVariationAnswer') -> None:
+        """
+        Sets the variation of this KnowledgeGuestAnswerDocumentResponse.
+        The variation with the answer's highlight data.
+
+        :param variation: The variation of this KnowledgeGuestAnswerDocumentResponse.
+        :type: KnowledgeGuestDocumentVariationAnswer
+        """
+        
+
+        self._variation = variation
+
+    def to_dict(self):
+        """
+        Returns the model properties as a dict
+        """
+        result = {}
+
+        for attr, _ in iteritems(self.swagger_types):
+            value = getattr(self, attr)
+            if isinstance(value, list):
+                result[attr] = list(map(
+                    lambda x: x.to_dict() if hasattr(x, "to_dict") else x,
+                    value
+                ))
+            elif hasattr(value, "to_dict"):
+                result[attr] = value.to_dict()
+            elif isinstance(value, dict):
+                result[attr] = dict(map(
+                    lambda item: (item[0], item[1].to_dict())
+                    if hasattr(item[1], "to_dict") else item,
+                    value.items()
+                ))
+            else:
+                result[attr] = value
+
+        return result
+
+    def to_json(self):
+        """
+        Returns the model as raw JSON
+        """
+        return json.dumps(sanitize_for_serialization(self.to_dict()))
+
+    def to_str(self):
+        """
+        Returns the string representation of the model
+        """
+        return pformat(self.to_dict())
+
+    def __repr__(self):
+        """
+        For `print` and `pprint`
+        """
+        return self.to_str()
+
+    def __eq__(self, other):
+        """
+        Returns true if both objects are equal
+        """
+        return self.__dict__ == other.__dict__
+
+    def __ne__(self, other):
+        """
+        Returns true if both objects are not equal
+        """
+        return not self == other
+
diff --git a/build/PureCloudPlatformClientV2/models/knowledge_guest_answer_documents_response.py b/build/PureCloudPlatformClientV2/models/knowledge_guest_answer_documents_response.py
new file mode 100644
index 000000000..9de44aa33
--- /dev/null
+++ b/build/PureCloudPlatformClientV2/models/knowledge_guest_answer_documents_response.py
@@ -0,0 +1,141 @@
+# coding: utf-8
+
+"""
+Copyright 2016 SmartBear Software
+
+    Licensed under the Apache License, Version 2.0 (the "License");
+    you may not use this file except in compliance with the License.
+    You may obtain a copy of the License at
+
+        http://www.apache.org/licenses/LICENSE-2.0
+
+    Unless required by applicable law or agreed to in writing, software
+    distributed under the License is distributed on an "AS IS" BASIS,
+    WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+    See the License for the specific language governing permissions and
+    limitations under the License.
+
+    Ref: https://github.com/swagger-api/swagger-codegen
+"""
+
+from datetime import datetime
+from datetime import date
+from pprint import pformat
+from six import iteritems
+import re
+import json
+
+from ..utils import sanitize_for_serialization
+
+# type hinting support
+from typing import TYPE_CHECKING
+from typing import List
+from typing import Dict
+
+if TYPE_CHECKING:
+    from . import KnowledgeGuestAnswerDocumentResponse
+
+class KnowledgeGuestAnswerDocumentsResponse(object):
+    """
+    NOTE: This class is auto generated by the swagger code generator program.
+    Do not edit the class manually.
+    """
+    def __init__(self) -> None:
+        """
+        KnowledgeGuestAnswerDocumentsResponse - a model defined in Swagger
+
+        :param dict swaggerTypes: The key is attribute name
+                                  and the value is attribute type.
+        :param dict attributeMap: The key is attribute name
+                                  and the value is json key in definition.
+        """
+        self.swagger_types = {
+            'results': 'list[KnowledgeGuestAnswerDocumentResponse]'
+        }
+
+        self.attribute_map = {
+            'results': 'results'
+        }
+
+        self._results = None
+
+    @property
+    def results(self) -> List['KnowledgeGuestAnswerDocumentResponse']:
+        """
+        Gets the results of this KnowledgeGuestAnswerDocumentsResponse.
+        The results with answers.
+
+        :return: The results of this KnowledgeGuestAnswerDocumentsResponse.
+        :rtype: list[KnowledgeGuestAnswerDocumentResponse]
+        """
+        return self._results
+
+    @results.setter
+    def results(self, results: List['KnowledgeGuestAnswerDocumentResponse']) -> None:
+        """
+        Sets the results of this KnowledgeGuestAnswerDocumentsResponse.
+        The results with answers.
+
+        :param results: The results of this KnowledgeGuestAnswerDocumentsResponse.
+        :type: list[KnowledgeGuestAnswerDocumentResponse]
+        """
+        
+
+        self._results = results
+
+    def to_dict(self):
+        """
+        Returns the model properties as a dict
+        """
+        result = {}
+
+        for attr, _ in iteritems(self.swagger_types):
+            value = getattr(self, attr)
+            if isinstance(value, list):
+                result[attr] = list(map(
+                    lambda x: x.to_dict() if hasattr(x, "to_dict") else x,
+                    value
+                ))
+            elif hasattr(value, "to_dict"):
+                result[attr] = value.to_dict()
+            elif isinstance(value, dict):
+                result[attr] = dict(map(
+                    lambda item: (item[0], item[1].to_dict())
+                    if hasattr(item[1], "to_dict") else item,
+                    value.items()
+                ))
+            else:
+                result[attr] = value
+
+        return result
+
+    def to_json(self):
+        """
+        Returns the model as raw JSON
+        """
+        return json.dumps(sanitize_for_serialization(self.to_dict()))
+
+    def to_str(self):
+        """
+        Returns the string representation of the model
+        """
+        return pformat(self.to_dict())
+
+    def __repr__(self):
+        """
+        For `print` and `pprint`
+        """
+        return self.to_str()
+
+    def __eq__(self, other):
+        """
+        Returns true if both objects are equal
+        """
+        return self.__dict__ == other.__dict__
+
+    def __ne__(self, other):
+        """
+        Returns true if both objects are not equal
+        """
+        return not self == other
+
diff --git a/build/PureCloudPlatformClientV2/models/knowledge_suggestion_config.py b/build/PureCloudPlatformClientV2/models/knowledge_suggestion_config.py
new file mode 100644
index 000000000..f7d6c536d
--- /dev/null
+++ b/build/PureCloudPlatformClientV2/models/knowledge_suggestion_config.py
@@ -0,0 +1,201 @@
+# coding: utf-8
+
+"""
+Copyright 2016 SmartBear Software
+
+    Licensed under the Apache License, Version 2.0 (the "License");
+    you may not use this file except in compliance with the License.
+    You may obtain a copy of the License at
+
+        http://www.apache.org/licenses/LICENSE-2.0
+
+    Unless required by applicable law or agreed to in writing, software
+    distributed under the License is distributed on an "AS IS" BASIS,
+    WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+    See the License for the specific language governing permissions and
+    limitations under the License.
+
+    Ref: https://github.com/swagger-api/swagger-codegen
+"""
+
+from datetime import datetime
+from datetime import date
+from pprint import pformat
+from six import iteritems
+import re
+import json
+
+from ..utils import sanitize_for_serialization
+
+# type hinting support
+from typing import TYPE_CHECKING
+from typing import List
+from typing import Dict
+
+if TYPE_CHECKING:
+    from . import KnowledgeBaseReference
+    from . import KnowledgeBaseWithDialectReference
+
+class KnowledgeSuggestionConfig(object):
+    """
+    NOTE: This class is auto generated by the swagger code generator program.
+    Do not edit the class manually.
+    """
+    def __init__(self) -> None:
+        """
+        KnowledgeSuggestionConfig - a model defined in Swagger
+
+        :param dict swaggerTypes: The key is attribute name
+                                  and the value is attribute type.
+        :param dict attributeMap: The key is attribute name
+                                  and the value is json key in definition.
+        """
+        self.swagger_types = {
+            'vendor_name': 'str',
+            'knowledge_base': 'KnowledgeBaseReference',
+            'knowledge_bases': 'list[KnowledgeBaseWithDialectReference]'
+        }
+
+        self.attribute_map = {
+            'vendor_name': 'vendorName',
+            'knowledge_base': 'knowledgeBase',
+            'knowledge_bases': 'knowledgeBases'
+        }
+
+        self._vendor_name = None
+        self._knowledge_base = None
+        self._knowledge_bases = None
+
+    @property
+    def vendor_name(self) -> str:
+        """
+        Gets the vendor_name of this KnowledgeSuggestionConfig.
+        The name of vendor used for knowledge suggestions.
+
+        :return: The vendor_name of this KnowledgeSuggestionConfig.
+        :rtype: str
+        """
+        return self._vendor_name
+
+    @vendor_name.setter
+    def vendor_name(self, vendor_name: str) -> None:
+        """
+        Sets the vendor_name of this KnowledgeSuggestionConfig.
+        The name of vendor used for knowledge suggestions.
+
+        :param vendor_name: The vendor_name of this KnowledgeSuggestionConfig.
+        :type: str
+        """
+        if isinstance(vendor_name, int):
+            vendor_name = str(vendor_name)
+        allowed_values = ["GoogleDialogflow", "GenesysKnowledge", "Unknown"]
+        if vendor_name.lower() not in map(str.lower, allowed_values):
+            # print("Invalid value for vendor_name -> " + vendor_name)
+            self._vendor_name = "outdated_sdk_version"
+        else:
+            self._vendor_name = vendor_name
+
+    @property
+    def knowledge_base(self) -> 'KnowledgeBaseReference':
+        """
+        Gets the knowledge_base of this KnowledgeSuggestionConfig.
+        The ID of knowledge base to query when Genesys is the knowledge suggestions provider.
+
+        :return: The knowledge_base of this KnowledgeSuggestionConfig.
+        :rtype: KnowledgeBaseReference
+        """
+        return self._knowledge_base
+
+    @knowledge_base.setter
+    def knowledge_base(self, knowledge_base: 'KnowledgeBaseReference') -> None:
+        """
+        Sets the knowledge_base of this KnowledgeSuggestionConfig.
+        The ID of knowledge base to query when Genesys is the knowledge suggestions provider.
+
+        :param knowledge_base: The knowledge_base of this KnowledgeSuggestionConfig.
+        :type: KnowledgeBaseReference
+        """
+        
+
+        self._knowledge_base = knowledge_base
+
+    @property
+    def knowledge_bases(self) -> List['KnowledgeBaseWithDialectReference']:
+        """
+        Gets the knowledge_bases of this KnowledgeSuggestionConfig.
+        The knowledge bases to query based on dialect, when Genesys is the knowledge suggestions provider.
+
+        :return: The knowledge_bases of this KnowledgeSuggestionConfig.
+        :rtype: list[KnowledgeBaseWithDialectReference]
+        """
+        return self._knowledge_bases
+
+    @knowledge_bases.setter
+    def knowledge_bases(self, knowledge_bases: List['KnowledgeBaseWithDialectReference']) -> None:
+        """
+        Sets the knowledge_bases of this KnowledgeSuggestionConfig.
+        The knowledge bases to query based on dialect, when Genesys is the knowledge suggestions provider.
+
+        :param knowledge_bases: The knowledge_bases of this KnowledgeSuggestionConfig.
+        :type: list[KnowledgeBaseWithDialectReference]
+        """
+        
+
+        self._knowledge_bases = knowledge_bases
+
+    def to_dict(self):
+        """
+        Returns the model properties as a dict
+        """
+        result = {}
+
+        for attr, _ in iteritems(self.swagger_types):
+            value = getattr(self, attr)
+            if isinstance(value, list):
+                result[attr] = list(map(
+                    lambda x: x.to_dict() if hasattr(x, "to_dict") else x,
+                    value
+                ))
+            elif hasattr(value, "to_dict"):
+                result[attr] = value.to_dict()
+            elif isinstance(value, dict):
+                result[attr] = dict(map(
+                    lambda item: (item[0], item[1].to_dict())
+                    if hasattr(item[1], "to_dict") else item,
+                    value.items()
+                ))
+            else:
+                result[attr] = value
+
+        return result
+
+    def to_json(self):
+        """
+        Returns the model as raw JSON
+        """
+        return json.dumps(sanitize_for_serialization(self.to_dict()))
+
+    def to_str(self):
+        """
+        Returns the string representation of the model
+        """
+        return pformat(self.to_dict())
+
+    def __repr__(self):
+        """
+        For `print` and `pprint`
+        """
+        return self.to_str()
+
+    def __eq__(self, other):
+        """
+        Returns true if both objects are equal
+        """
+        return self.__dict__ == other.__dict__
+
+    def __ne__(self, other):
+        """
+        Returns true if both objects are not equal
+        """
+        return not self == other
+
diff --git a/build/PureCloudPlatformClientV2/models/language_entity_listing.py b/build/PureCloudPlatformClientV2/models/language_entity_listing.py
index e9cd10562..f14ea2691 100644
--- a/build/PureCloudPlatformClientV2/models/language_entity_listing.py
+++ b/build/PureCloudPlatformClientV2/models/language_entity_listing.py
@@ -54,8 +54,8 @@ def __init__(self) -> None:
             'page_size': 'int',
             'page_number': 'int',
             'total': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -67,8 +67,8 @@ def __init__(self) -> None:
             'page_size': 'pageSize',
             'page_number': 'pageNumber',
             'total': 'total',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -79,8 +79,8 @@ def __init__(self) -> None:
         self._page_size = None
         self._page_number = None
         self._total = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -183,52 +183,52 @@ def total(self, total: int) -> None:
         self._total = total
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this LanguageEntityListing.
+        Gets the first_uri of this LanguageEntityListing.
 
 
-        :return: The last_uri of this LanguageEntityListing.
+        :return: The first_uri of this LanguageEntityListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this LanguageEntityListing.
+        Sets the first_uri of this LanguageEntityListing.
 
 
-        :param last_uri: The last_uri of this LanguageEntityListing.
+        :param first_uri: The first_uri of this LanguageEntityListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this LanguageEntityListing.
+        Gets the last_uri of this LanguageEntityListing.
 
 
-        :return: The first_uri of this LanguageEntityListing.
+        :return: The last_uri of this LanguageEntityListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this LanguageEntityListing.
+        Sets the last_uri of this LanguageEntityListing.
 
 
-        :param first_uri: The first_uri of this LanguageEntityListing.
+        :param last_uri: The last_uri of this LanguageEntityListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/learning_assignment_user_listing.py b/build/PureCloudPlatformClientV2/models/learning_assignment_user_listing.py
index a733623d2..4d64ac2c0 100644
--- a/build/PureCloudPlatformClientV2/models/learning_assignment_user_listing.py
+++ b/build/PureCloudPlatformClientV2/models/learning_assignment_user_listing.py
@@ -55,8 +55,8 @@ def __init__(self) -> None:
             'page_number': 'int',
             'total': 'int',
             'unfiltered_total': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -69,8 +69,8 @@ def __init__(self) -> None:
             'page_number': 'pageNumber',
             'total': 'total',
             'unfiltered_total': 'unfilteredTotal',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -82,8 +82,8 @@ def __init__(self) -> None:
         self._page_number = None
         self._total = None
         self._unfiltered_total = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -210,52 +210,52 @@ def unfiltered_total(self, unfiltered_total: int) -> None:
         self._unfiltered_total = unfiltered_total
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this LearningAssignmentUserListing.
+        Gets the first_uri of this LearningAssignmentUserListing.
 
 
-        :return: The last_uri of this LearningAssignmentUserListing.
+        :return: The first_uri of this LearningAssignmentUserListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this LearningAssignmentUserListing.
+        Sets the first_uri of this LearningAssignmentUserListing.
 
 
-        :param last_uri: The last_uri of this LearningAssignmentUserListing.
+        :param first_uri: The first_uri of this LearningAssignmentUserListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this LearningAssignmentUserListing.
+        Gets the last_uri of this LearningAssignmentUserListing.
 
 
-        :return: The first_uri of this LearningAssignmentUserListing.
+        :return: The last_uri of this LearningAssignmentUserListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this LearningAssignmentUserListing.
+        Sets the last_uri of this LearningAssignmentUserListing.
 
 
-        :param first_uri: The first_uri of this LearningAssignmentUserListing.
+        :param last_uri: The last_uri of this LearningAssignmentUserListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/learning_assignments_domain_entity.py b/build/PureCloudPlatformClientV2/models/learning_assignments_domain_entity.py
index 081e00096..462074856 100644
--- a/build/PureCloudPlatformClientV2/models/learning_assignments_domain_entity.py
+++ b/build/PureCloudPlatformClientV2/models/learning_assignments_domain_entity.py
@@ -54,8 +54,8 @@ def __init__(self) -> None:
             'page_size': 'int',
             'page_number': 'int',
             'total': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -67,8 +67,8 @@ def __init__(self) -> None:
             'page_size': 'pageSize',
             'page_number': 'pageNumber',
             'total': 'total',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -79,8 +79,8 @@ def __init__(self) -> None:
         self._page_size = None
         self._page_number = None
         self._total = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -183,52 +183,52 @@ def total(self, total: int) -> None:
         self._total = total
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this LearningAssignmentsDomainEntity.
+        Gets the first_uri of this LearningAssignmentsDomainEntity.
 
 
-        :return: The last_uri of this LearningAssignmentsDomainEntity.
+        :return: The first_uri of this LearningAssignmentsDomainEntity.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this LearningAssignmentsDomainEntity.
+        Sets the first_uri of this LearningAssignmentsDomainEntity.
 
 
-        :param last_uri: The last_uri of this LearningAssignmentsDomainEntity.
+        :param first_uri: The first_uri of this LearningAssignmentsDomainEntity.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this LearningAssignmentsDomainEntity.
+        Gets the last_uri of this LearningAssignmentsDomainEntity.
 
 
-        :return: The first_uri of this LearningAssignmentsDomainEntity.
+        :return: The last_uri of this LearningAssignmentsDomainEntity.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this LearningAssignmentsDomainEntity.
+        Sets the last_uri of this LearningAssignmentsDomainEntity.
 
 
-        :param first_uri: The first_uri of this LearningAssignmentsDomainEntity.
+        :param last_uri: The last_uri of this LearningAssignmentsDomainEntity.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/learning_modules_domain_entity_listing.py b/build/PureCloudPlatformClientV2/models/learning_modules_domain_entity_listing.py
index c17b34184..9bf4d1661 100644
--- a/build/PureCloudPlatformClientV2/models/learning_modules_domain_entity_listing.py
+++ b/build/PureCloudPlatformClientV2/models/learning_modules_domain_entity_listing.py
@@ -54,8 +54,8 @@ def __init__(self) -> None:
             'page_size': 'int',
             'page_number': 'int',
             'total': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -67,8 +67,8 @@ def __init__(self) -> None:
             'page_size': 'pageSize',
             'page_number': 'pageNumber',
             'total': 'total',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -79,8 +79,8 @@ def __init__(self) -> None:
         self._page_size = None
         self._page_number = None
         self._total = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -183,52 +183,52 @@ def total(self, total: int) -> None:
         self._total = total
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this LearningModulesDomainEntityListing.
+        Gets the first_uri of this LearningModulesDomainEntityListing.
 
 
-        :return: The last_uri of this LearningModulesDomainEntityListing.
+        :return: The first_uri of this LearningModulesDomainEntityListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this LearningModulesDomainEntityListing.
+        Sets the first_uri of this LearningModulesDomainEntityListing.
 
 
-        :param last_uri: The last_uri of this LearningModulesDomainEntityListing.
+        :param first_uri: The first_uri of this LearningModulesDomainEntityListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this LearningModulesDomainEntityListing.
+        Gets the last_uri of this LearningModulesDomainEntityListing.
 
 
-        :return: The first_uri of this LearningModulesDomainEntityListing.
+        :return: The last_uri of this LearningModulesDomainEntityListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this LearningModulesDomainEntityListing.
+        Sets the last_uri of this LearningModulesDomainEntityListing.
 
 
-        :param first_uri: The first_uri of this LearningModulesDomainEntityListing.
+        :param last_uri: The last_uri of this LearningModulesDomainEntityListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/lex_bot_alias_entity_listing.py b/build/PureCloudPlatformClientV2/models/lex_bot_alias_entity_listing.py
index e1ecb8e40..81a02ac92 100644
--- a/build/PureCloudPlatformClientV2/models/lex_bot_alias_entity_listing.py
+++ b/build/PureCloudPlatformClientV2/models/lex_bot_alias_entity_listing.py
@@ -54,8 +54,8 @@ def __init__(self) -> None:
             'page_size': 'int',
             'page_number': 'int',
             'total': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -67,8 +67,8 @@ def __init__(self) -> None:
             'page_size': 'pageSize',
             'page_number': 'pageNumber',
             'total': 'total',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -79,8 +79,8 @@ def __init__(self) -> None:
         self._page_size = None
         self._page_number = None
         self._total = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -183,52 +183,52 @@ def total(self, total: int) -> None:
         self._total = total
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this LexBotAliasEntityListing.
+        Gets the first_uri of this LexBotAliasEntityListing.
 
 
-        :return: The last_uri of this LexBotAliasEntityListing.
+        :return: The first_uri of this LexBotAliasEntityListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this LexBotAliasEntityListing.
+        Sets the first_uri of this LexBotAliasEntityListing.
 
 
-        :param last_uri: The last_uri of this LexBotAliasEntityListing.
+        :param first_uri: The first_uri of this LexBotAliasEntityListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this LexBotAliasEntityListing.
+        Gets the last_uri of this LexBotAliasEntityListing.
 
 
-        :return: The first_uri of this LexBotAliasEntityListing.
+        :return: The last_uri of this LexBotAliasEntityListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this LexBotAliasEntityListing.
+        Sets the last_uri of this LexBotAliasEntityListing.
 
 
-        :param first_uri: The first_uri of this LexBotAliasEntityListing.
+        :param last_uri: The last_uri of this LexBotAliasEntityListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/lex_bot_entity_listing.py b/build/PureCloudPlatformClientV2/models/lex_bot_entity_listing.py
index 7c20d54d3..658f35363 100644
--- a/build/PureCloudPlatformClientV2/models/lex_bot_entity_listing.py
+++ b/build/PureCloudPlatformClientV2/models/lex_bot_entity_listing.py
@@ -54,8 +54,8 @@ def __init__(self) -> None:
             'page_size': 'int',
             'page_number': 'int',
             'total': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -67,8 +67,8 @@ def __init__(self) -> None:
             'page_size': 'pageSize',
             'page_number': 'pageNumber',
             'total': 'total',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -79,8 +79,8 @@ def __init__(self) -> None:
         self._page_size = None
         self._page_number = None
         self._total = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -183,52 +183,52 @@ def total(self, total: int) -> None:
         self._total = total
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this LexBotEntityListing.
+        Gets the first_uri of this LexBotEntityListing.
 
 
-        :return: The last_uri of this LexBotEntityListing.
+        :return: The first_uri of this LexBotEntityListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this LexBotEntityListing.
+        Sets the first_uri of this LexBotEntityListing.
 
 
-        :param last_uri: The last_uri of this LexBotEntityListing.
+        :param first_uri: The first_uri of this LexBotEntityListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this LexBotEntityListing.
+        Gets the last_uri of this LexBotEntityListing.
 
 
-        :return: The first_uri of this LexBotEntityListing.
+        :return: The last_uri of this LexBotEntityListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this LexBotEntityListing.
+        Sets the last_uri of this LexBotEntityListing.
 
 
-        :param first_uri: The first_uri of this LexBotEntityListing.
+        :param last_uri: The last_uri of this LexBotEntityListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/lex_v2_bot_alias_entity_listing.py b/build/PureCloudPlatformClientV2/models/lex_v2_bot_alias_entity_listing.py
index 2cb261286..557cef36f 100644
--- a/build/PureCloudPlatformClientV2/models/lex_v2_bot_alias_entity_listing.py
+++ b/build/PureCloudPlatformClientV2/models/lex_v2_bot_alias_entity_listing.py
@@ -54,8 +54,8 @@ def __init__(self) -> None:
             'page_size': 'int',
             'page_number': 'int',
             'total': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -67,8 +67,8 @@ def __init__(self) -> None:
             'page_size': 'pageSize',
             'page_number': 'pageNumber',
             'total': 'total',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -79,8 +79,8 @@ def __init__(self) -> None:
         self._page_size = None
         self._page_number = None
         self._total = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -183,52 +183,52 @@ def total(self, total: int) -> None:
         self._total = total
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this LexV2BotAliasEntityListing.
+        Gets the first_uri of this LexV2BotAliasEntityListing.
 
 
-        :return: The last_uri of this LexV2BotAliasEntityListing.
+        :return: The first_uri of this LexV2BotAliasEntityListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this LexV2BotAliasEntityListing.
+        Sets the first_uri of this LexV2BotAliasEntityListing.
 
 
-        :param last_uri: The last_uri of this LexV2BotAliasEntityListing.
+        :param first_uri: The first_uri of this LexV2BotAliasEntityListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this LexV2BotAliasEntityListing.
+        Gets the last_uri of this LexV2BotAliasEntityListing.
 
 
-        :return: The first_uri of this LexV2BotAliasEntityListing.
+        :return: The last_uri of this LexV2BotAliasEntityListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this LexV2BotAliasEntityListing.
+        Sets the last_uri of this LexV2BotAliasEntityListing.
 
 
-        :param first_uri: The first_uri of this LexV2BotAliasEntityListing.
+        :param last_uri: The last_uri of this LexV2BotAliasEntityListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/lex_v2_bot_entity_listing.py b/build/PureCloudPlatformClientV2/models/lex_v2_bot_entity_listing.py
index cce781d0e..fd16bc0de 100644
--- a/build/PureCloudPlatformClientV2/models/lex_v2_bot_entity_listing.py
+++ b/build/PureCloudPlatformClientV2/models/lex_v2_bot_entity_listing.py
@@ -54,8 +54,8 @@ def __init__(self) -> None:
             'page_size': 'int',
             'page_number': 'int',
             'total': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -67,8 +67,8 @@ def __init__(self) -> None:
             'page_size': 'pageSize',
             'page_number': 'pageNumber',
             'total': 'total',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -79,8 +79,8 @@ def __init__(self) -> None:
         self._page_size = None
         self._page_number = None
         self._total = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -183,52 +183,52 @@ def total(self, total: int) -> None:
         self._total = total
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this LexV2BotEntityListing.
+        Gets the first_uri of this LexV2BotEntityListing.
 
 
-        :return: The last_uri of this LexV2BotEntityListing.
+        :return: The first_uri of this LexV2BotEntityListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this LexV2BotEntityListing.
+        Sets the first_uri of this LexV2BotEntityListing.
 
 
-        :param last_uri: The last_uri of this LexV2BotEntityListing.
+        :param first_uri: The first_uri of this LexV2BotEntityListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this LexV2BotEntityListing.
+        Gets the last_uri of this LexV2BotEntityListing.
 
 
-        :return: The first_uri of this LexV2BotEntityListing.
+        :return: The last_uri of this LexV2BotEntityListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this LexV2BotEntityListing.
+        Sets the last_uri of this LexV2BotEntityListing.
 
 
-        :param first_uri: The first_uri of this LexV2BotEntityListing.
+        :param last_uri: The last_uri of this LexV2BotEntityListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/library_entity_listing.py b/build/PureCloudPlatformClientV2/models/library_entity_listing.py
index c0ef3f36a..d73236bf4 100644
--- a/build/PureCloudPlatformClientV2/models/library_entity_listing.py
+++ b/build/PureCloudPlatformClientV2/models/library_entity_listing.py
@@ -54,8 +54,8 @@ def __init__(self) -> None:
             'page_size': 'int',
             'page_number': 'int',
             'total': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -67,8 +67,8 @@ def __init__(self) -> None:
             'page_size': 'pageSize',
             'page_number': 'pageNumber',
             'total': 'total',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -79,8 +79,8 @@ def __init__(self) -> None:
         self._page_size = None
         self._page_number = None
         self._total = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -183,52 +183,52 @@ def total(self, total: int) -> None:
         self._total = total
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this LibraryEntityListing.
+        Gets the first_uri of this LibraryEntityListing.
 
 
-        :return: The last_uri of this LibraryEntityListing.
+        :return: The first_uri of this LibraryEntityListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this LibraryEntityListing.
+        Sets the first_uri of this LibraryEntityListing.
 
 
-        :param last_uri: The last_uri of this LibraryEntityListing.
+        :param first_uri: The first_uri of this LibraryEntityListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this LibraryEntityListing.
+        Gets the last_uri of this LibraryEntityListing.
 
 
-        :return: The first_uri of this LibraryEntityListing.
+        :return: The last_uri of this LibraryEntityListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this LibraryEntityListing.
+        Sets the last_uri of this LibraryEntityListing.
 
 
-        :param first_uri: The first_uri of this LibraryEntityListing.
+        :param last_uri: The last_uri of this LibraryEntityListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/line_base_entity_listing.py b/build/PureCloudPlatformClientV2/models/line_base_entity_listing.py
index 618fd792c..ac8b35db9 100644
--- a/build/PureCloudPlatformClientV2/models/line_base_entity_listing.py
+++ b/build/PureCloudPlatformClientV2/models/line_base_entity_listing.py
@@ -55,8 +55,8 @@ def __init__(self) -> None:
             'page_number': 'int',
             'total': 'int',
             'total_number_of_entities': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -69,8 +69,8 @@ def __init__(self) -> None:
             'page_number': 'pageNumber',
             'total': 'total',
             'total_number_of_entities': 'totalNumberOfEntities',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -82,8 +82,8 @@ def __init__(self) -> None:
         self._page_number = None
         self._total = None
         self._total_number_of_entities = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -210,52 +210,52 @@ def total_number_of_entities(self, total_number_of_entities: int) -> None:
         self._total_number_of_entities = total_number_of_entities
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this LineBaseEntityListing.
+        Gets the first_uri of this LineBaseEntityListing.
 
 
-        :return: The last_uri of this LineBaseEntityListing.
+        :return: The first_uri of this LineBaseEntityListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this LineBaseEntityListing.
+        Sets the first_uri of this LineBaseEntityListing.
 
 
-        :param last_uri: The last_uri of this LineBaseEntityListing.
+        :param first_uri: The first_uri of this LineBaseEntityListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this LineBaseEntityListing.
+        Gets the last_uri of this LineBaseEntityListing.
 
 
-        :return: The first_uri of this LineBaseEntityListing.
+        :return: The last_uri of this LineBaseEntityListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this LineBaseEntityListing.
+        Sets the last_uri of this LineBaseEntityListing.
 
 
-        :param first_uri: The first_uri of this LineBaseEntityListing.
+        :param last_uri: The last_uri of this LineBaseEntityListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/line_entity_listing.py b/build/PureCloudPlatformClientV2/models/line_entity_listing.py
index 4ab901eca..4b81fb17f 100644
--- a/build/PureCloudPlatformClientV2/models/line_entity_listing.py
+++ b/build/PureCloudPlatformClientV2/models/line_entity_listing.py
@@ -55,8 +55,8 @@ def __init__(self) -> None:
             'page_number': 'int',
             'total': 'int',
             'total_number_of_entities': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -69,8 +69,8 @@ def __init__(self) -> None:
             'page_number': 'pageNumber',
             'total': 'total',
             'total_number_of_entities': 'totalNumberOfEntities',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -82,8 +82,8 @@ def __init__(self) -> None:
         self._page_number = None
         self._total = None
         self._total_number_of_entities = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -210,52 +210,52 @@ def total_number_of_entities(self, total_number_of_entities: int) -> None:
         self._total_number_of_entities = total_number_of_entities
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this LineEntityListing.
+        Gets the first_uri of this LineEntityListing.
 
 
-        :return: The last_uri of this LineEntityListing.
+        :return: The first_uri of this LineEntityListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this LineEntityListing.
+        Sets the first_uri of this LineEntityListing.
 
 
-        :param last_uri: The last_uri of this LineEntityListing.
+        :param first_uri: The first_uri of this LineEntityListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this LineEntityListing.
+        Gets the last_uri of this LineEntityListing.
 
 
-        :return: The first_uri of this LineEntityListing.
+        :return: The last_uri of this LineEntityListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this LineEntityListing.
+        Sets the last_uri of this LineEntityListing.
 
 
-        :param first_uri: The first_uri of this LineEntityListing.
+        :param last_uri: The last_uri of this LineEntityListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/location_entity_listing.py b/build/PureCloudPlatformClientV2/models/location_entity_listing.py
index aeb862942..91bef6094 100644
--- a/build/PureCloudPlatformClientV2/models/location_entity_listing.py
+++ b/build/PureCloudPlatformClientV2/models/location_entity_listing.py
@@ -54,8 +54,8 @@ def __init__(self) -> None:
             'page_size': 'int',
             'page_number': 'int',
             'total': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -67,8 +67,8 @@ def __init__(self) -> None:
             'page_size': 'pageSize',
             'page_number': 'pageNumber',
             'total': 'total',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -79,8 +79,8 @@ def __init__(self) -> None:
         self._page_size = None
         self._page_number = None
         self._total = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -183,52 +183,52 @@ def total(self, total: int) -> None:
         self._total = total
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this LocationEntityListing.
+        Gets the first_uri of this LocationEntityListing.
 
 
-        :return: The last_uri of this LocationEntityListing.
+        :return: The first_uri of this LocationEntityListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this LocationEntityListing.
+        Sets the first_uri of this LocationEntityListing.
 
 
-        :param last_uri: The last_uri of this LocationEntityListing.
+        :param first_uri: The first_uri of this LocationEntityListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this LocationEntityListing.
+        Gets the last_uri of this LocationEntityListing.
 
 
-        :return: The first_uri of this LocationEntityListing.
+        :return: The last_uri of this LocationEntityListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this LocationEntityListing.
+        Sets the last_uri of this LocationEntityListing.
 
 
-        :param first_uri: The first_uri of this LocationEntityListing.
+        :param last_uri: The last_uri of this LocationEntityListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/logical_interface_entity_listing.py b/build/PureCloudPlatformClientV2/models/logical_interface_entity_listing.py
index 1e091c752..5b015a3be 100644
--- a/build/PureCloudPlatformClientV2/models/logical_interface_entity_listing.py
+++ b/build/PureCloudPlatformClientV2/models/logical_interface_entity_listing.py
@@ -54,8 +54,8 @@ def __init__(self) -> None:
             'page_size': 'int',
             'page_number': 'int',
             'total': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -67,8 +67,8 @@ def __init__(self) -> None:
             'page_size': 'pageSize',
             'page_number': 'pageNumber',
             'total': 'total',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -79,8 +79,8 @@ def __init__(self) -> None:
         self._page_size = None
         self._page_number = None
         self._total = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -183,52 +183,52 @@ def total(self, total: int) -> None:
         self._total = total
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this LogicalInterfaceEntityListing.
+        Gets the first_uri of this LogicalInterfaceEntityListing.
 
 
-        :return: The last_uri of this LogicalInterfaceEntityListing.
+        :return: The first_uri of this LogicalInterfaceEntityListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this LogicalInterfaceEntityListing.
+        Sets the first_uri of this LogicalInterfaceEntityListing.
 
 
-        :param last_uri: The last_uri of this LogicalInterfaceEntityListing.
+        :param first_uri: The first_uri of this LogicalInterfaceEntityListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this LogicalInterfaceEntityListing.
+        Gets the last_uri of this LogicalInterfaceEntityListing.
 
 
-        :return: The first_uri of this LogicalInterfaceEntityListing.
+        :return: The last_uri of this LogicalInterfaceEntityListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this LogicalInterfaceEntityListing.
+        Sets the last_uri of this LogicalInterfaceEntityListing.
 
 
-        :param first_uri: The first_uri of this LogicalInterfaceEntityListing.
+        :param last_uri: The last_uri of this LogicalInterfaceEntityListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/management_unit_listing.py b/build/PureCloudPlatformClientV2/models/management_unit_listing.py
index 45f3c34f8..b1354bc3c 100644
--- a/build/PureCloudPlatformClientV2/models/management_unit_listing.py
+++ b/build/PureCloudPlatformClientV2/models/management_unit_listing.py
@@ -54,8 +54,8 @@ def __init__(self) -> None:
             'page_size': 'int',
             'page_number': 'int',
             'total': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'next_uri': 'str',
             'page_count': 'int',
             'previous_uri': 'str',
@@ -67,8 +67,8 @@ def __init__(self) -> None:
             'page_size': 'pageSize',
             'page_number': 'pageNumber',
             'total': 'total',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'next_uri': 'nextUri',
             'page_count': 'pageCount',
             'previous_uri': 'previousUri',
@@ -79,8 +79,8 @@ def __init__(self) -> None:
         self._page_size = None
         self._page_number = None
         self._total = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._next_uri = None
         self._page_count = None
         self._previous_uri = None
@@ -183,52 +183,52 @@ def total(self, total: int) -> None:
         self._total = total
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this ManagementUnitListing.
+        Gets the first_uri of this ManagementUnitListing.
         Deprecated, paging is not supported
 
-        :return: The last_uri of this ManagementUnitListing.
+        :return: The first_uri of this ManagementUnitListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this ManagementUnitListing.
+        Sets the first_uri of this ManagementUnitListing.
         Deprecated, paging is not supported
 
-        :param last_uri: The last_uri of this ManagementUnitListing.
+        :param first_uri: The first_uri of this ManagementUnitListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this ManagementUnitListing.
+        Gets the last_uri of this ManagementUnitListing.
         Deprecated, paging is not supported
 
-        :return: The first_uri of this ManagementUnitListing.
+        :return: The last_uri of this ManagementUnitListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this ManagementUnitListing.
+        Sets the last_uri of this ManagementUnitListing.
         Deprecated, paging is not supported
 
-        :param first_uri: The first_uri of this ManagementUnitListing.
+        :param last_uri: The last_uri of this ManagementUnitListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def next_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/message_conversation_entity_listing.py b/build/PureCloudPlatformClientV2/models/message_conversation_entity_listing.py
index 142e0ece0..c6d1c1b3d 100644
--- a/build/PureCloudPlatformClientV2/models/message_conversation_entity_listing.py
+++ b/build/PureCloudPlatformClientV2/models/message_conversation_entity_listing.py
@@ -54,8 +54,8 @@ def __init__(self) -> None:
             'page_size': 'int',
             'page_number': 'int',
             'total': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -67,8 +67,8 @@ def __init__(self) -> None:
             'page_size': 'pageSize',
             'page_number': 'pageNumber',
             'total': 'total',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -79,8 +79,8 @@ def __init__(self) -> None:
         self._page_size = None
         self._page_number = None
         self._total = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -183,52 +183,52 @@ def total(self, total: int) -> None:
         self._total = total
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this MessageConversationEntityListing.
+        Gets the first_uri of this MessageConversationEntityListing.
 
 
-        :return: The last_uri of this MessageConversationEntityListing.
+        :return: The first_uri of this MessageConversationEntityListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this MessageConversationEntityListing.
+        Sets the first_uri of this MessageConversationEntityListing.
 
 
-        :param last_uri: The last_uri of this MessageConversationEntityListing.
+        :param first_uri: The first_uri of this MessageConversationEntityListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this MessageConversationEntityListing.
+        Gets the last_uri of this MessageConversationEntityListing.
 
 
-        :return: The first_uri of this MessageConversationEntityListing.
+        :return: The last_uri of this MessageConversationEntityListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this MessageConversationEntityListing.
+        Sets the last_uri of this MessageConversationEntityListing.
 
 
-        :param first_uri: The first_uri of this MessageConversationEntityListing.
+        :param last_uri: The last_uri of this MessageConversationEntityListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/messaging_campaign_division_view_entity_listing.py b/build/PureCloudPlatformClientV2/models/messaging_campaign_division_view_entity_listing.py
index cf14ceb8c..8f3478b90 100644
--- a/build/PureCloudPlatformClientV2/models/messaging_campaign_division_view_entity_listing.py
+++ b/build/PureCloudPlatformClientV2/models/messaging_campaign_division_view_entity_listing.py
@@ -54,8 +54,8 @@ def __init__(self) -> None:
             'page_size': 'int',
             'page_number': 'int',
             'total': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -67,8 +67,8 @@ def __init__(self) -> None:
             'page_size': 'pageSize',
             'page_number': 'pageNumber',
             'total': 'total',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -79,8 +79,8 @@ def __init__(self) -> None:
         self._page_size = None
         self._page_number = None
         self._total = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -183,52 +183,52 @@ def total(self, total: int) -> None:
         self._total = total
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this MessagingCampaignDivisionViewEntityListing.
+        Gets the first_uri of this MessagingCampaignDivisionViewEntityListing.
 
 
-        :return: The last_uri of this MessagingCampaignDivisionViewEntityListing.
+        :return: The first_uri of this MessagingCampaignDivisionViewEntityListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this MessagingCampaignDivisionViewEntityListing.
+        Sets the first_uri of this MessagingCampaignDivisionViewEntityListing.
 
 
-        :param last_uri: The last_uri of this MessagingCampaignDivisionViewEntityListing.
+        :param first_uri: The first_uri of this MessagingCampaignDivisionViewEntityListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this MessagingCampaignDivisionViewEntityListing.
+        Gets the last_uri of this MessagingCampaignDivisionViewEntityListing.
 
 
-        :return: The first_uri of this MessagingCampaignDivisionViewEntityListing.
+        :return: The last_uri of this MessagingCampaignDivisionViewEntityListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this MessagingCampaignDivisionViewEntityListing.
+        Sets the last_uri of this MessagingCampaignDivisionViewEntityListing.
 
 
-        :param first_uri: The first_uri of this MessagingCampaignDivisionViewEntityListing.
+        :param last_uri: The last_uri of this MessagingCampaignDivisionViewEntityListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/messaging_campaign_entity_listing.py b/build/PureCloudPlatformClientV2/models/messaging_campaign_entity_listing.py
index 877430b91..ce25d683b 100644
--- a/build/PureCloudPlatformClientV2/models/messaging_campaign_entity_listing.py
+++ b/build/PureCloudPlatformClientV2/models/messaging_campaign_entity_listing.py
@@ -54,8 +54,8 @@ def __init__(self) -> None:
             'page_size': 'int',
             'page_number': 'int',
             'total': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -67,8 +67,8 @@ def __init__(self) -> None:
             'page_size': 'pageSize',
             'page_number': 'pageNumber',
             'total': 'total',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -79,8 +79,8 @@ def __init__(self) -> None:
         self._page_size = None
         self._page_number = None
         self._total = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -183,52 +183,52 @@ def total(self, total: int) -> None:
         self._total = total
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this MessagingCampaignEntityListing.
+        Gets the first_uri of this MessagingCampaignEntityListing.
 
 
-        :return: The last_uri of this MessagingCampaignEntityListing.
+        :return: The first_uri of this MessagingCampaignEntityListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this MessagingCampaignEntityListing.
+        Sets the first_uri of this MessagingCampaignEntityListing.
 
 
-        :param last_uri: The last_uri of this MessagingCampaignEntityListing.
+        :param first_uri: The first_uri of this MessagingCampaignEntityListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this MessagingCampaignEntityListing.
+        Gets the last_uri of this MessagingCampaignEntityListing.
 
 
-        :return: The first_uri of this MessagingCampaignEntityListing.
+        :return: The last_uri of this MessagingCampaignEntityListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this MessagingCampaignEntityListing.
+        Sets the last_uri of this MessagingCampaignEntityListing.
 
 
-        :param first_uri: The first_uri of this MessagingCampaignEntityListing.
+        :param last_uri: The last_uri of this MessagingCampaignEntityListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/messaging_campaign_schedule_entity_listing.py b/build/PureCloudPlatformClientV2/models/messaging_campaign_schedule_entity_listing.py
index 5a2a8e3ac..c7aac7c87 100644
--- a/build/PureCloudPlatformClientV2/models/messaging_campaign_schedule_entity_listing.py
+++ b/build/PureCloudPlatformClientV2/models/messaging_campaign_schedule_entity_listing.py
@@ -54,8 +54,8 @@ def __init__(self) -> None:
             'page_size': 'int',
             'page_number': 'int',
             'total': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -67,8 +67,8 @@ def __init__(self) -> None:
             'page_size': 'pageSize',
             'page_number': 'pageNumber',
             'total': 'total',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -79,8 +79,8 @@ def __init__(self) -> None:
         self._page_size = None
         self._page_number = None
         self._total = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -183,52 +183,52 @@ def total(self, total: int) -> None:
         self._total = total
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this MessagingCampaignScheduleEntityListing.
+        Gets the first_uri of this MessagingCampaignScheduleEntityListing.
 
 
-        :return: The last_uri of this MessagingCampaignScheduleEntityListing.
+        :return: The first_uri of this MessagingCampaignScheduleEntityListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this MessagingCampaignScheduleEntityListing.
+        Sets the first_uri of this MessagingCampaignScheduleEntityListing.
 
 
-        :param last_uri: The last_uri of this MessagingCampaignScheduleEntityListing.
+        :param first_uri: The first_uri of this MessagingCampaignScheduleEntityListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this MessagingCampaignScheduleEntityListing.
+        Gets the last_uri of this MessagingCampaignScheduleEntityListing.
 
 
-        :return: The first_uri of this MessagingCampaignScheduleEntityListing.
+        :return: The last_uri of this MessagingCampaignScheduleEntityListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this MessagingCampaignScheduleEntityListing.
+        Sets the last_uri of this MessagingCampaignScheduleEntityListing.
 
 
-        :param first_uri: The first_uri of this MessagingCampaignScheduleEntityListing.
+        :param last_uri: The last_uri of this MessagingCampaignScheduleEntityListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/messaging_config_listing.py b/build/PureCloudPlatformClientV2/models/messaging_config_listing.py
index 1199ff6ad..a9acc457b 100644
--- a/build/PureCloudPlatformClientV2/models/messaging_config_listing.py
+++ b/build/PureCloudPlatformClientV2/models/messaging_config_listing.py
@@ -54,8 +54,8 @@ def __init__(self) -> None:
             'page_size': 'int',
             'page_number': 'int',
             'total': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -67,8 +67,8 @@ def __init__(self) -> None:
             'page_size': 'pageSize',
             'page_number': 'pageNumber',
             'total': 'total',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -79,8 +79,8 @@ def __init__(self) -> None:
         self._page_size = None
         self._page_number = None
         self._total = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -183,52 +183,52 @@ def total(self, total: int) -> None:
         self._total = total
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this MessagingConfigListing.
+        Gets the first_uri of this MessagingConfigListing.
 
 
-        :return: The last_uri of this MessagingConfigListing.
+        :return: The first_uri of this MessagingConfigListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this MessagingConfigListing.
+        Sets the first_uri of this MessagingConfigListing.
 
 
-        :param last_uri: The last_uri of this MessagingConfigListing.
+        :param first_uri: The first_uri of this MessagingConfigListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this MessagingConfigListing.
+        Gets the last_uri of this MessagingConfigListing.
 
 
-        :return: The first_uri of this MessagingConfigListing.
+        :return: The last_uri of this MessagingConfigListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this MessagingConfigListing.
+        Sets the last_uri of this MessagingConfigListing.
 
 
-        :param first_uri: The first_uri of this MessagingConfigListing.
+        :param last_uri: The last_uri of this MessagingConfigListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/messaging_integration_entity_listing.py b/build/PureCloudPlatformClientV2/models/messaging_integration_entity_listing.py
index 50273fa4e..de6922a9f 100644
--- a/build/PureCloudPlatformClientV2/models/messaging_integration_entity_listing.py
+++ b/build/PureCloudPlatformClientV2/models/messaging_integration_entity_listing.py
@@ -54,8 +54,8 @@ def __init__(self) -> None:
             'page_size': 'int',
             'page_number': 'int',
             'total': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -67,8 +67,8 @@ def __init__(self) -> None:
             'page_size': 'pageSize',
             'page_number': 'pageNumber',
             'total': 'total',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -79,8 +79,8 @@ def __init__(self) -> None:
         self._page_size = None
         self._page_number = None
         self._total = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -183,52 +183,52 @@ def total(self, total: int) -> None:
         self._total = total
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this MessagingIntegrationEntityListing.
+        Gets the first_uri of this MessagingIntegrationEntityListing.
 
 
-        :return: The last_uri of this MessagingIntegrationEntityListing.
+        :return: The first_uri of this MessagingIntegrationEntityListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this MessagingIntegrationEntityListing.
+        Sets the first_uri of this MessagingIntegrationEntityListing.
 
 
-        :param last_uri: The last_uri of this MessagingIntegrationEntityListing.
+        :param first_uri: The first_uri of this MessagingIntegrationEntityListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this MessagingIntegrationEntityListing.
+        Gets the last_uri of this MessagingIntegrationEntityListing.
 
 
-        :return: The first_uri of this MessagingIntegrationEntityListing.
+        :return: The last_uri of this MessagingIntegrationEntityListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this MessagingIntegrationEntityListing.
+        Sets the last_uri of this MessagingIntegrationEntityListing.
 
 
-        :param first_uri: The first_uri of this MessagingIntegrationEntityListing.
+        :param last_uri: The last_uri of this MessagingIntegrationEntityListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/nlu_config.py b/build/PureCloudPlatformClientV2/models/nlu_config.py
new file mode 100644
index 000000000..60d9e8ab2
--- /dev/null
+++ b/build/PureCloudPlatformClientV2/models/nlu_config.py
@@ -0,0 +1,168 @@
+# coding: utf-8
+
+"""
+Copyright 2016 SmartBear Software
+
+    Licensed under the Apache License, Version 2.0 (the "License");
+    you may not use this file except in compliance with the License.
+    You may obtain a copy of the License at
+
+        http://www.apache.org/licenses/LICENSE-2.0
+
+    Unless required by applicable law or agreed to in writing, software
+    distributed under the License is distributed on an "AS IS" BASIS,
+    WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+    See the License for the specific language governing permissions and
+    limitations under the License.
+
+    Ref: https://github.com/swagger-api/swagger-codegen
+"""
+
+from datetime import datetime
+from datetime import date
+from pprint import pformat
+from six import iteritems
+import re
+import json
+
+from ..utils import sanitize_for_serialization
+
+# type hinting support
+from typing import TYPE_CHECKING
+from typing import List
+from typing import Dict
+
+if TYPE_CHECKING:
+    from . import CopilotNluDomain
+
+class NluConfig(object):
+    """
+    NOTE: This class is auto generated by the swagger code generator program.
+    Do not edit the class manually.
+    """
+    def __init__(self) -> None:
+        """
+        NluConfig - a model defined in Swagger
+
+        :param dict swaggerTypes: The key is attribute name
+                                  and the value is attribute type.
+        :param dict attributeMap: The key is attribute name
+                                  and the value is json key in definition.
+        """
+        self.swagger_types = {
+            'domain': 'CopilotNluDomain',
+            'intent_confidence_threshold': 'float'
+        }
+
+        self.attribute_map = {
+            'domain': 'domain',
+            'intent_confidence_threshold': 'intentConfidenceThreshold'
+        }
+
+        self._domain = None
+        self._intent_confidence_threshold = None
+
+    @property
+    def domain(self) -> 'CopilotNluDomain':
+        """
+        Gets the domain of this NluConfig.
+        NLU domain.
+
+        :return: The domain of this NluConfig.
+        :rtype: CopilotNluDomain
+        """
+        return self._domain
+
+    @domain.setter
+    def domain(self, domain: 'CopilotNluDomain') -> None:
+        """
+        Sets the domain of this NluConfig.
+        NLU domain.
+
+        :param domain: The domain of this NluConfig.
+        :type: CopilotNluDomain
+        """
+        
+
+        self._domain = domain
+
+    @property
+    def intent_confidence_threshold(self) -> float:
+        """
+        Gets the intent_confidence_threshold of this NluConfig.
+        Minimum confidence value of accepting NLU intents, must be greater than 0 and less than 1.
+
+        :return: The intent_confidence_threshold of this NluConfig.
+        :rtype: float
+        """
+        return self._intent_confidence_threshold
+
+    @intent_confidence_threshold.setter
+    def intent_confidence_threshold(self, intent_confidence_threshold: float) -> None:
+        """
+        Sets the intent_confidence_threshold of this NluConfig.
+        Minimum confidence value of accepting NLU intents, must be greater than 0 and less than 1.
+
+        :param intent_confidence_threshold: The intent_confidence_threshold of this NluConfig.
+        :type: float
+        """
+        
+
+        self._intent_confidence_threshold = intent_confidence_threshold
+
+    def to_dict(self):
+        """
+        Returns the model properties as a dict
+        """
+        result = {}
+
+        for attr, _ in iteritems(self.swagger_types):
+            value = getattr(self, attr)
+            if isinstance(value, list):
+                result[attr] = list(map(
+                    lambda x: x.to_dict() if hasattr(x, "to_dict") else x,
+                    value
+                ))
+            elif hasattr(value, "to_dict"):
+                result[attr] = value.to_dict()
+            elif isinstance(value, dict):
+                result[attr] = dict(map(
+                    lambda item: (item[0], item[1].to_dict())
+                    if hasattr(item[1], "to_dict") else item,
+                    value.items()
+                ))
+            else:
+                result[attr] = value
+
+        return result
+
+    def to_json(self):
+        """
+        Returns the model as raw JSON
+        """
+        return json.dumps(sanitize_for_serialization(self.to_dict()))
+
+    def to_str(self):
+        """
+        Returns the string representation of the model
+        """
+        return pformat(self.to_dict())
+
+    def __repr__(self):
+        """
+        For `print` and `pprint`
+        """
+        return self.to_str()
+
+    def __eq__(self, other):
+        """
+        Returns true if both objects are equal
+        """
+        return self.__dict__ == other.__dict__
+
+    def __ne__(self, other):
+        """
+        Returns true if both objects are not equal
+        """
+        return not self == other
+
diff --git a/build/PureCloudPlatformClientV2/models/nlu_domain_listing.py b/build/PureCloudPlatformClientV2/models/nlu_domain_listing.py
index d1931318e..bbaa5cec5 100644
--- a/build/PureCloudPlatformClientV2/models/nlu_domain_listing.py
+++ b/build/PureCloudPlatformClientV2/models/nlu_domain_listing.py
@@ -54,8 +54,8 @@ def __init__(self) -> None:
             'page_size': 'int',
             'page_number': 'int',
             'total': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -67,8 +67,8 @@ def __init__(self) -> None:
             'page_size': 'pageSize',
             'page_number': 'pageNumber',
             'total': 'total',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -79,8 +79,8 @@ def __init__(self) -> None:
         self._page_size = None
         self._page_number = None
         self._total = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -183,52 +183,52 @@ def total(self, total: int) -> None:
         self._total = total
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this NluDomainListing.
+        Gets the first_uri of this NluDomainListing.
 
 
-        :return: The last_uri of this NluDomainListing.
+        :return: The first_uri of this NluDomainListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this NluDomainListing.
+        Sets the first_uri of this NluDomainListing.
 
 
-        :param last_uri: The last_uri of this NluDomainListing.
+        :param first_uri: The first_uri of this NluDomainListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this NluDomainListing.
+        Gets the last_uri of this NluDomainListing.
 
 
-        :return: The first_uri of this NluDomainListing.
+        :return: The last_uri of this NluDomainListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this NluDomainListing.
+        Sets the last_uri of this NluDomainListing.
 
 
-        :param first_uri: The first_uri of this NluDomainListing.
+        :param last_uri: The last_uri of this NluDomainListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/nlu_domain_version_listing.py b/build/PureCloudPlatformClientV2/models/nlu_domain_version_listing.py
index 32fc83354..db11b28a2 100644
--- a/build/PureCloudPlatformClientV2/models/nlu_domain_version_listing.py
+++ b/build/PureCloudPlatformClientV2/models/nlu_domain_version_listing.py
@@ -54,8 +54,8 @@ def __init__(self) -> None:
             'page_size': 'int',
             'page_number': 'int',
             'total': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -67,8 +67,8 @@ def __init__(self) -> None:
             'page_size': 'pageSize',
             'page_number': 'pageNumber',
             'total': 'total',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -79,8 +79,8 @@ def __init__(self) -> None:
         self._page_size = None
         self._page_number = None
         self._total = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -183,52 +183,52 @@ def total(self, total: int) -> None:
         self._total = total
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this NluDomainVersionListing.
+        Gets the first_uri of this NluDomainVersionListing.
 
 
-        :return: The last_uri of this NluDomainVersionListing.
+        :return: The first_uri of this NluDomainVersionListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this NluDomainVersionListing.
+        Sets the first_uri of this NluDomainVersionListing.
 
 
-        :param last_uri: The last_uri of this NluDomainVersionListing.
+        :param first_uri: The first_uri of this NluDomainVersionListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this NluDomainVersionListing.
+        Gets the last_uri of this NluDomainVersionListing.
 
 
-        :return: The first_uri of this NluDomainVersionListing.
+        :return: The last_uri of this NluDomainVersionListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this NluDomainVersionListing.
+        Sets the last_uri of this NluDomainVersionListing.
 
 
-        :param first_uri: The first_uri of this NluDomainVersionListing.
+        :param last_uri: The last_uri of this NluDomainVersionListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/nlu_feedback_listing.py b/build/PureCloudPlatformClientV2/models/nlu_feedback_listing.py
index 35dbdd1ac..9b3b7b8f3 100644
--- a/build/PureCloudPlatformClientV2/models/nlu_feedback_listing.py
+++ b/build/PureCloudPlatformClientV2/models/nlu_feedback_listing.py
@@ -54,8 +54,8 @@ def __init__(self) -> None:
             'page_size': 'int',
             'page_number': 'int',
             'total': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -67,8 +67,8 @@ def __init__(self) -> None:
             'page_size': 'pageSize',
             'page_number': 'pageNumber',
             'total': 'total',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -79,8 +79,8 @@ def __init__(self) -> None:
         self._page_size = None
         self._page_number = None
         self._total = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -183,52 +183,52 @@ def total(self, total: int) -> None:
         self._total = total
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this NluFeedbackListing.
+        Gets the first_uri of this NluFeedbackListing.
 
 
-        :return: The last_uri of this NluFeedbackListing.
+        :return: The first_uri of this NluFeedbackListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this NluFeedbackListing.
+        Sets the first_uri of this NluFeedbackListing.
 
 
-        :param last_uri: The last_uri of this NluFeedbackListing.
+        :param first_uri: The first_uri of this NluFeedbackListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this NluFeedbackListing.
+        Gets the last_uri of this NluFeedbackListing.
 
 
-        :return: The first_uri of this NluFeedbackListing.
+        :return: The last_uri of this NluFeedbackListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this NluFeedbackListing.
+        Sets the last_uri of this NluFeedbackListing.
 
 
-        :param first_uri: The first_uri of this NluFeedbackListing.
+        :param last_uri: The last_uri of this NluFeedbackListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/note_listing.py b/build/PureCloudPlatformClientV2/models/note_listing.py
index 4b911403b..59d7b75a4 100644
--- a/build/PureCloudPlatformClientV2/models/note_listing.py
+++ b/build/PureCloudPlatformClientV2/models/note_listing.py
@@ -55,8 +55,8 @@ def __init__(self) -> None:
             'page_number': 'int',
             'total': 'int',
             'partial_results': 'bool',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -69,8 +69,8 @@ def __init__(self) -> None:
             'page_number': 'pageNumber',
             'total': 'total',
             'partial_results': 'partialResults',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -82,8 +82,8 @@ def __init__(self) -> None:
         self._page_number = None
         self._total = None
         self._partial_results = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -210,52 +210,52 @@ def partial_results(self, partial_results: bool) -> None:
         self._partial_results = partial_results
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this NoteListing.
+        Gets the first_uri of this NoteListing.
 
 
-        :return: The last_uri of this NoteListing.
+        :return: The first_uri of this NoteListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this NoteListing.
+        Sets the first_uri of this NoteListing.
 
 
-        :param last_uri: The last_uri of this NoteListing.
+        :param first_uri: The first_uri of this NoteListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this NoteListing.
+        Gets the last_uri of this NoteListing.
 
 
-        :return: The first_uri of this NoteListing.
+        :return: The last_uri of this NoteListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this NoteListing.
+        Sets the last_uri of this NoteListing.
 
 
-        :param first_uri: The first_uri of this NoteListing.
+        :param last_uri: The last_uri of this NoteListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/nuance_bot_entity_listing.py b/build/PureCloudPlatformClientV2/models/nuance_bot_entity_listing.py
index 396a6bf00..14e5ae639 100644
--- a/build/PureCloudPlatformClientV2/models/nuance_bot_entity_listing.py
+++ b/build/PureCloudPlatformClientV2/models/nuance_bot_entity_listing.py
@@ -54,8 +54,8 @@ def __init__(self) -> None:
             'page_size': 'int',
             'page_number': 'int',
             'total': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -67,8 +67,8 @@ def __init__(self) -> None:
             'page_size': 'pageSize',
             'page_number': 'pageNumber',
             'total': 'total',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -79,8 +79,8 @@ def __init__(self) -> None:
         self._page_size = None
         self._page_number = None
         self._total = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -183,52 +183,52 @@ def total(self, total: int) -> None:
         self._total = total
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this NuanceBotEntityListing.
+        Gets the first_uri of this NuanceBotEntityListing.
 
 
-        :return: The last_uri of this NuanceBotEntityListing.
+        :return: The first_uri of this NuanceBotEntityListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this NuanceBotEntityListing.
+        Sets the first_uri of this NuanceBotEntityListing.
 
 
-        :param last_uri: The last_uri of this NuanceBotEntityListing.
+        :param first_uri: The first_uri of this NuanceBotEntityListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this NuanceBotEntityListing.
+        Gets the last_uri of this NuanceBotEntityListing.
 
 
-        :return: The first_uri of this NuanceBotEntityListing.
+        :return: The last_uri of this NuanceBotEntityListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this NuanceBotEntityListing.
+        Sets the last_uri of this NuanceBotEntityListing.
 
 
-        :param first_uri: The first_uri of this NuanceBotEntityListing.
+        :param last_uri: The last_uri of this NuanceBotEntityListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/o_auth_client_entity_listing.py b/build/PureCloudPlatformClientV2/models/o_auth_client_entity_listing.py
index 35ae6a37b..7dcb1bcfa 100644
--- a/build/PureCloudPlatformClientV2/models/o_auth_client_entity_listing.py
+++ b/build/PureCloudPlatformClientV2/models/o_auth_client_entity_listing.py
@@ -54,8 +54,8 @@ def __init__(self) -> None:
             'page_size': 'int',
             'page_number': 'int',
             'total': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -67,8 +67,8 @@ def __init__(self) -> None:
             'page_size': 'pageSize',
             'page_number': 'pageNumber',
             'total': 'total',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -79,8 +79,8 @@ def __init__(self) -> None:
         self._page_size = None
         self._page_number = None
         self._total = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -183,52 +183,52 @@ def total(self, total: int) -> None:
         self._total = total
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this OAuthClientEntityListing.
+        Gets the first_uri of this OAuthClientEntityListing.
 
 
-        :return: The last_uri of this OAuthClientEntityListing.
+        :return: The first_uri of this OAuthClientEntityListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this OAuthClientEntityListing.
+        Sets the first_uri of this OAuthClientEntityListing.
 
 
-        :param last_uri: The last_uri of this OAuthClientEntityListing.
+        :param first_uri: The first_uri of this OAuthClientEntityListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this OAuthClientEntityListing.
+        Gets the last_uri of this OAuthClientEntityListing.
 
 
-        :return: The first_uri of this OAuthClientEntityListing.
+        :return: The last_uri of this OAuthClientEntityListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this OAuthClientEntityListing.
+        Sets the last_uri of this OAuthClientEntityListing.
 
 
-        :param first_uri: The first_uri of this OAuthClientEntityListing.
+        :param last_uri: The last_uri of this OAuthClientEntityListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/open_integration_entity_listing.py b/build/PureCloudPlatformClientV2/models/open_integration_entity_listing.py
index 47672d89c..08ea94bf8 100644
--- a/build/PureCloudPlatformClientV2/models/open_integration_entity_listing.py
+++ b/build/PureCloudPlatformClientV2/models/open_integration_entity_listing.py
@@ -54,8 +54,8 @@ def __init__(self) -> None:
             'page_size': 'int',
             'page_number': 'int',
             'total': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -67,8 +67,8 @@ def __init__(self) -> None:
             'page_size': 'pageSize',
             'page_number': 'pageNumber',
             'total': 'total',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -79,8 +79,8 @@ def __init__(self) -> None:
         self._page_size = None
         self._page_number = None
         self._total = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -183,52 +183,52 @@ def total(self, total: int) -> None:
         self._total = total
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this OpenIntegrationEntityListing.
+        Gets the first_uri of this OpenIntegrationEntityListing.
 
 
-        :return: The last_uri of this OpenIntegrationEntityListing.
+        :return: The first_uri of this OpenIntegrationEntityListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this OpenIntegrationEntityListing.
+        Sets the first_uri of this OpenIntegrationEntityListing.
 
 
-        :param last_uri: The last_uri of this OpenIntegrationEntityListing.
+        :param first_uri: The first_uri of this OpenIntegrationEntityListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this OpenIntegrationEntityListing.
+        Gets the last_uri of this OpenIntegrationEntityListing.
 
 
-        :return: The first_uri of this OpenIntegrationEntityListing.
+        :return: The last_uri of this OpenIntegrationEntityListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this OpenIntegrationEntityListing.
+        Sets the last_uri of this OpenIntegrationEntityListing.
 
 
-        :param first_uri: The first_uri of this OpenIntegrationEntityListing.
+        :param last_uri: The last_uri of this OpenIntegrationEntityListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/organization_presence_entity_listing.py b/build/PureCloudPlatformClientV2/models/organization_presence_entity_listing.py
index f2084987b..d96fac0fb 100644
--- a/build/PureCloudPlatformClientV2/models/organization_presence_entity_listing.py
+++ b/build/PureCloudPlatformClientV2/models/organization_presence_entity_listing.py
@@ -54,8 +54,8 @@ def __init__(self) -> None:
             'page_size': 'int',
             'page_number': 'int',
             'total': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -67,8 +67,8 @@ def __init__(self) -> None:
             'page_size': 'pageSize',
             'page_number': 'pageNumber',
             'total': 'total',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -79,8 +79,8 @@ def __init__(self) -> None:
         self._page_size = None
         self._page_number = None
         self._total = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -183,52 +183,52 @@ def total(self, total: int) -> None:
         self._total = total
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this OrganizationPresenceEntityListing.
+        Gets the first_uri of this OrganizationPresenceEntityListing.
 
 
-        :return: The last_uri of this OrganizationPresenceEntityListing.
+        :return: The first_uri of this OrganizationPresenceEntityListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this OrganizationPresenceEntityListing.
+        Sets the first_uri of this OrganizationPresenceEntityListing.
 
 
-        :param last_uri: The last_uri of this OrganizationPresenceEntityListing.
+        :param first_uri: The first_uri of this OrganizationPresenceEntityListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this OrganizationPresenceEntityListing.
+        Gets the last_uri of this OrganizationPresenceEntityListing.
 
 
-        :return: The first_uri of this OrganizationPresenceEntityListing.
+        :return: The last_uri of this OrganizationPresenceEntityListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this OrganizationPresenceEntityListing.
+        Sets the last_uri of this OrganizationPresenceEntityListing.
 
 
-        :param first_uri: The first_uri of this OrganizationPresenceEntityListing.
+        :param last_uri: The last_uri of this OrganizationPresenceEntityListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/organization_role_entity_listing.py b/build/PureCloudPlatformClientV2/models/organization_role_entity_listing.py
index 84f597bfd..ec199742f 100644
--- a/build/PureCloudPlatformClientV2/models/organization_role_entity_listing.py
+++ b/build/PureCloudPlatformClientV2/models/organization_role_entity_listing.py
@@ -54,8 +54,8 @@ def __init__(self) -> None:
             'page_size': 'int',
             'page_number': 'int',
             'total': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -67,8 +67,8 @@ def __init__(self) -> None:
             'page_size': 'pageSize',
             'page_number': 'pageNumber',
             'total': 'total',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -79,8 +79,8 @@ def __init__(self) -> None:
         self._page_size = None
         self._page_number = None
         self._total = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -183,52 +183,52 @@ def total(self, total: int) -> None:
         self._total = total
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this OrganizationRoleEntityListing.
+        Gets the first_uri of this OrganizationRoleEntityListing.
 
 
-        :return: The last_uri of this OrganizationRoleEntityListing.
+        :return: The first_uri of this OrganizationRoleEntityListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this OrganizationRoleEntityListing.
+        Sets the first_uri of this OrganizationRoleEntityListing.
 
 
-        :param last_uri: The last_uri of this OrganizationRoleEntityListing.
+        :param first_uri: The first_uri of this OrganizationRoleEntityListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this OrganizationRoleEntityListing.
+        Gets the last_uri of this OrganizationRoleEntityListing.
 
 
-        :return: The first_uri of this OrganizationRoleEntityListing.
+        :return: The last_uri of this OrganizationRoleEntityListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this OrganizationRoleEntityListing.
+        Sets the last_uri of this OrganizationRoleEntityListing.
 
 
-        :param first_uri: The first_uri of this OrganizationRoleEntityListing.
+        :param last_uri: The last_uri of this OrganizationRoleEntityListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/orphan_recording_listing.py b/build/PureCloudPlatformClientV2/models/orphan_recording_listing.py
index 3cf7f64ad..796328e19 100644
--- a/build/PureCloudPlatformClientV2/models/orphan_recording_listing.py
+++ b/build/PureCloudPlatformClientV2/models/orphan_recording_listing.py
@@ -54,8 +54,8 @@ def __init__(self) -> None:
             'page_size': 'int',
             'page_number': 'int',
             'total': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -67,8 +67,8 @@ def __init__(self) -> None:
             'page_size': 'pageSize',
             'page_number': 'pageNumber',
             'total': 'total',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -79,8 +79,8 @@ def __init__(self) -> None:
         self._page_size = None
         self._page_number = None
         self._total = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -183,52 +183,52 @@ def total(self, total: int) -> None:
         self._total = total
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this OrphanRecordingListing.
+        Gets the first_uri of this OrphanRecordingListing.
 
 
-        :return: The last_uri of this OrphanRecordingListing.
+        :return: The first_uri of this OrphanRecordingListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this OrphanRecordingListing.
+        Sets the first_uri of this OrphanRecordingListing.
 
 
-        :param last_uri: The last_uri of this OrphanRecordingListing.
+        :param first_uri: The first_uri of this OrphanRecordingListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this OrphanRecordingListing.
+        Gets the last_uri of this OrphanRecordingListing.
 
 
-        :return: The first_uri of this OrphanRecordingListing.
+        :return: The last_uri of this OrphanRecordingListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this OrphanRecordingListing.
+        Sets the last_uri of this OrphanRecordingListing.
 
 
-        :param first_uri: The first_uri of this OrphanRecordingListing.
+        :param last_uri: The last_uri of this OrphanRecordingListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/outbound_detail_event_topic_outbound_init_event.py b/build/PureCloudPlatformClientV2/models/outbound_detail_event_topic_outbound_init_event.py
index 0f3d9514b..8d807a878 100644
--- a/build/PureCloudPlatformClientV2/models/outbound_detail_event_topic_outbound_init_event.py
+++ b/build/PureCloudPlatformClientV2/models/outbound_detail_event_topic_outbound_init_event.py
@@ -431,7 +431,7 @@ def message_type(self, message_type: str) -> None:
         """
         if isinstance(message_type, int):
             message_type = str(message_type)
-        allowed_values = ["UNKNOWN", "SMS", "TWITTER", "FACEBOOK", "LINE", "WHATSAPP", "WEBMESSAGING", "OPEN", "INSTAGRAM"]
+        allowed_values = ["UNKNOWN", "SMS", "TWITTER", "FACEBOOK", "LINE", "WHATSAPP", "WEBMESSAGING", "OPEN", "INSTAGRAM", "APPLE"]
         if message_type.lower() not in map(str.lower, allowed_values):
             # print("Invalid value for message_type -> " + message_type)
             self._message_type = "outdated_sdk_version"
diff --git a/build/PureCloudPlatformClientV2/models/outbound_domain_entity_listing.py b/build/PureCloudPlatformClientV2/models/outbound_domain_entity_listing.py
index e69084057..a131c88ce 100644
--- a/build/PureCloudPlatformClientV2/models/outbound_domain_entity_listing.py
+++ b/build/PureCloudPlatformClientV2/models/outbound_domain_entity_listing.py
@@ -54,8 +54,8 @@ def __init__(self) -> None:
             'page_size': 'int',
             'page_number': 'int',
             'total': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -67,8 +67,8 @@ def __init__(self) -> None:
             'page_size': 'pageSize',
             'page_number': 'pageNumber',
             'total': 'total',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -79,8 +79,8 @@ def __init__(self) -> None:
         self._page_size = None
         self._page_number = None
         self._total = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -183,52 +183,52 @@ def total(self, total: int) -> None:
         self._total = total
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this OutboundDomainEntityListing.
+        Gets the first_uri of this OutboundDomainEntityListing.
 
 
-        :return: The last_uri of this OutboundDomainEntityListing.
+        :return: The first_uri of this OutboundDomainEntityListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this OutboundDomainEntityListing.
+        Sets the first_uri of this OutboundDomainEntityListing.
 
 
-        :param last_uri: The last_uri of this OutboundDomainEntityListing.
+        :param first_uri: The first_uri of this OutboundDomainEntityListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this OutboundDomainEntityListing.
+        Gets the last_uri of this OutboundDomainEntityListing.
 
 
-        :return: The first_uri of this OutboundDomainEntityListing.
+        :return: The last_uri of this OutboundDomainEntityListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this OutboundDomainEntityListing.
+        Sets the last_uri of this OutboundDomainEntityListing.
 
 
-        :param first_uri: The first_uri of this OutboundDomainEntityListing.
+        :param last_uri: The last_uri of this OutboundDomainEntityListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/outbound_route_base_entity_listing.py b/build/PureCloudPlatformClientV2/models/outbound_route_base_entity_listing.py
index 304651be1..bbc26a501 100644
--- a/build/PureCloudPlatformClientV2/models/outbound_route_base_entity_listing.py
+++ b/build/PureCloudPlatformClientV2/models/outbound_route_base_entity_listing.py
@@ -55,8 +55,8 @@ def __init__(self) -> None:
             'page_number': 'int',
             'total': 'int',
             'total_number_of_entities': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -69,8 +69,8 @@ def __init__(self) -> None:
             'page_number': 'pageNumber',
             'total': 'total',
             'total_number_of_entities': 'totalNumberOfEntities',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -82,8 +82,8 @@ def __init__(self) -> None:
         self._page_number = None
         self._total = None
         self._total_number_of_entities = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -210,52 +210,52 @@ def total_number_of_entities(self, total_number_of_entities: int) -> None:
         self._total_number_of_entities = total_number_of_entities
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this OutboundRouteBaseEntityListing.
+        Gets the first_uri of this OutboundRouteBaseEntityListing.
 
 
-        :return: The last_uri of this OutboundRouteBaseEntityListing.
+        :return: The first_uri of this OutboundRouteBaseEntityListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this OutboundRouteBaseEntityListing.
+        Sets the first_uri of this OutboundRouteBaseEntityListing.
 
 
-        :param last_uri: The last_uri of this OutboundRouteBaseEntityListing.
+        :param first_uri: The first_uri of this OutboundRouteBaseEntityListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this OutboundRouteBaseEntityListing.
+        Gets the last_uri of this OutboundRouteBaseEntityListing.
 
 
-        :return: The first_uri of this OutboundRouteBaseEntityListing.
+        :return: The last_uri of this OutboundRouteBaseEntityListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this OutboundRouteBaseEntityListing.
+        Sets the last_uri of this OutboundRouteBaseEntityListing.
 
 
-        :param first_uri: The first_uri of this OutboundRouteBaseEntityListing.
+        :param last_uri: The last_uri of this OutboundRouteBaseEntityListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/outbound_route_entity_listing.py b/build/PureCloudPlatformClientV2/models/outbound_route_entity_listing.py
index 9b9691132..6d270bd24 100644
--- a/build/PureCloudPlatformClientV2/models/outbound_route_entity_listing.py
+++ b/build/PureCloudPlatformClientV2/models/outbound_route_entity_listing.py
@@ -55,8 +55,8 @@ def __init__(self) -> None:
             'page_number': 'int',
             'total': 'int',
             'total_number_of_entities': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -69,8 +69,8 @@ def __init__(self) -> None:
             'page_number': 'pageNumber',
             'total': 'total',
             'total_number_of_entities': 'totalNumberOfEntities',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -82,8 +82,8 @@ def __init__(self) -> None:
         self._page_number = None
         self._total = None
         self._total_number_of_entities = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -210,52 +210,52 @@ def total_number_of_entities(self, total_number_of_entities: int) -> None:
         self._total_number_of_entities = total_number_of_entities
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this OutboundRouteEntityListing.
+        Gets the first_uri of this OutboundRouteEntityListing.
 
 
-        :return: The last_uri of this OutboundRouteEntityListing.
+        :return: The first_uri of this OutboundRouteEntityListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this OutboundRouteEntityListing.
+        Sets the first_uri of this OutboundRouteEntityListing.
 
 
-        :param last_uri: The last_uri of this OutboundRouteEntityListing.
+        :param first_uri: The first_uri of this OutboundRouteEntityListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this OutboundRouteEntityListing.
+        Gets the last_uri of this OutboundRouteEntityListing.
 
 
-        :return: The first_uri of this OutboundRouteEntityListing.
+        :return: The last_uri of this OutboundRouteEntityListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this OutboundRouteEntityListing.
+        Sets the last_uri of this OutboundRouteEntityListing.
 
 
-        :param first_uri: The first_uri of this OutboundRouteEntityListing.
+        :param last_uri: The last_uri of this OutboundRouteEntityListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/outcome_listing.py b/build/PureCloudPlatformClientV2/models/outcome_listing.py
index ebf9af69c..3fc0d303e 100644
--- a/build/PureCloudPlatformClientV2/models/outcome_listing.py
+++ b/build/PureCloudPlatformClientV2/models/outcome_listing.py
@@ -54,8 +54,8 @@ def __init__(self) -> None:
             'page_size': 'int',
             'page_number': 'int',
             'total': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -67,8 +67,8 @@ def __init__(self) -> None:
             'page_size': 'pageSize',
             'page_number': 'pageNumber',
             'total': 'total',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -79,8 +79,8 @@ def __init__(self) -> None:
         self._page_size = None
         self._page_number = None
         self._total = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -183,52 +183,52 @@ def total(self, total: int) -> None:
         self._total = total
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this OutcomeListing.
+        Gets the first_uri of this OutcomeListing.
 
 
-        :return: The last_uri of this OutcomeListing.
+        :return: The first_uri of this OutcomeListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this OutcomeListing.
+        Sets the first_uri of this OutcomeListing.
 
 
-        :param last_uri: The last_uri of this OutcomeListing.
+        :param first_uri: The first_uri of this OutcomeListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this OutcomeListing.
+        Gets the last_uri of this OutcomeListing.
 
 
-        :return: The first_uri of this OutcomeListing.
+        :return: The last_uri of this OutcomeListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this OutcomeListing.
+        Sets the last_uri of this OutcomeListing.
 
 
-        :param first_uri: The first_uri of this OutcomeListing.
+        :param last_uri: The last_uri of this OutcomeListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/permission_collection_entity_listing.py b/build/PureCloudPlatformClientV2/models/permission_collection_entity_listing.py
index b3f319a50..4464d5399 100644
--- a/build/PureCloudPlatformClientV2/models/permission_collection_entity_listing.py
+++ b/build/PureCloudPlatformClientV2/models/permission_collection_entity_listing.py
@@ -54,8 +54,8 @@ def __init__(self) -> None:
             'page_size': 'int',
             'page_number': 'int',
             'total': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -67,8 +67,8 @@ def __init__(self) -> None:
             'page_size': 'pageSize',
             'page_number': 'pageNumber',
             'total': 'total',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -79,8 +79,8 @@ def __init__(self) -> None:
         self._page_size = None
         self._page_number = None
         self._total = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -183,52 +183,52 @@ def total(self, total: int) -> None:
         self._total = total
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this PermissionCollectionEntityListing.
+        Gets the first_uri of this PermissionCollectionEntityListing.
 
 
-        :return: The last_uri of this PermissionCollectionEntityListing.
+        :return: The first_uri of this PermissionCollectionEntityListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this PermissionCollectionEntityListing.
+        Sets the first_uri of this PermissionCollectionEntityListing.
 
 
-        :param last_uri: The last_uri of this PermissionCollectionEntityListing.
+        :param first_uri: The first_uri of this PermissionCollectionEntityListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this PermissionCollectionEntityListing.
+        Gets the last_uri of this PermissionCollectionEntityListing.
 
 
-        :return: The first_uri of this PermissionCollectionEntityListing.
+        :return: The last_uri of this PermissionCollectionEntityListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this PermissionCollectionEntityListing.
+        Sets the last_uri of this PermissionCollectionEntityListing.
 
 
-        :param first_uri: The first_uri of this PermissionCollectionEntityListing.
+        :param last_uri: The last_uri of this PermissionCollectionEntityListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/phone_base_entity_listing.py b/build/PureCloudPlatformClientV2/models/phone_base_entity_listing.py
index 0bb91e45d..3aa5c381f 100644
--- a/build/PureCloudPlatformClientV2/models/phone_base_entity_listing.py
+++ b/build/PureCloudPlatformClientV2/models/phone_base_entity_listing.py
@@ -55,8 +55,8 @@ def __init__(self) -> None:
             'page_number': 'int',
             'total': 'int',
             'total_number_of_entities': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -69,8 +69,8 @@ def __init__(self) -> None:
             'page_number': 'pageNumber',
             'total': 'total',
             'total_number_of_entities': 'totalNumberOfEntities',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -82,8 +82,8 @@ def __init__(self) -> None:
         self._page_number = None
         self._total = None
         self._total_number_of_entities = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -210,52 +210,52 @@ def total_number_of_entities(self, total_number_of_entities: int) -> None:
         self._total_number_of_entities = total_number_of_entities
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this PhoneBaseEntityListing.
+        Gets the first_uri of this PhoneBaseEntityListing.
 
 
-        :return: The last_uri of this PhoneBaseEntityListing.
+        :return: The first_uri of this PhoneBaseEntityListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this PhoneBaseEntityListing.
+        Sets the first_uri of this PhoneBaseEntityListing.
 
 
-        :param last_uri: The last_uri of this PhoneBaseEntityListing.
+        :param first_uri: The first_uri of this PhoneBaseEntityListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this PhoneBaseEntityListing.
+        Gets the last_uri of this PhoneBaseEntityListing.
 
 
-        :return: The first_uri of this PhoneBaseEntityListing.
+        :return: The last_uri of this PhoneBaseEntityListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this PhoneBaseEntityListing.
+        Sets the last_uri of this PhoneBaseEntityListing.
 
 
-        :param first_uri: The first_uri of this PhoneBaseEntityListing.
+        :param last_uri: The last_uri of this PhoneBaseEntityListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/phone_entity_listing.py b/build/PureCloudPlatformClientV2/models/phone_entity_listing.py
index c440d1b7d..eae687feb 100644
--- a/build/PureCloudPlatformClientV2/models/phone_entity_listing.py
+++ b/build/PureCloudPlatformClientV2/models/phone_entity_listing.py
@@ -55,8 +55,8 @@ def __init__(self) -> None:
             'page_number': 'int',
             'total': 'int',
             'total_number_of_entities': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -69,8 +69,8 @@ def __init__(self) -> None:
             'page_number': 'pageNumber',
             'total': 'total',
             'total_number_of_entities': 'totalNumberOfEntities',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -82,8 +82,8 @@ def __init__(self) -> None:
         self._page_number = None
         self._total = None
         self._total_number_of_entities = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -210,52 +210,52 @@ def total_number_of_entities(self, total_number_of_entities: int) -> None:
         self._total_number_of_entities = total_number_of_entities
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this PhoneEntityListing.
+        Gets the first_uri of this PhoneEntityListing.
 
 
-        :return: The last_uri of this PhoneEntityListing.
+        :return: The first_uri of this PhoneEntityListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this PhoneEntityListing.
+        Sets the first_uri of this PhoneEntityListing.
 
 
-        :param last_uri: The last_uri of this PhoneEntityListing.
+        :param first_uri: The first_uri of this PhoneEntityListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this PhoneEntityListing.
+        Gets the last_uri of this PhoneEntityListing.
 
 
-        :return: The first_uri of this PhoneEntityListing.
+        :return: The last_uri of this PhoneEntityListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this PhoneEntityListing.
+        Sets the last_uri of this PhoneEntityListing.
 
 
-        :param first_uri: The first_uri of this PhoneEntityListing.
+        :param last_uri: The last_uri of this PhoneEntityListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/phone_meta_base_entity_listing.py b/build/PureCloudPlatformClientV2/models/phone_meta_base_entity_listing.py
index ad2d5731f..116e84cf4 100644
--- a/build/PureCloudPlatformClientV2/models/phone_meta_base_entity_listing.py
+++ b/build/PureCloudPlatformClientV2/models/phone_meta_base_entity_listing.py
@@ -55,8 +55,8 @@ def __init__(self) -> None:
             'page_number': 'int',
             'total': 'int',
             'total_number_of_entities': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -69,8 +69,8 @@ def __init__(self) -> None:
             'page_number': 'pageNumber',
             'total': 'total',
             'total_number_of_entities': 'totalNumberOfEntities',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -82,8 +82,8 @@ def __init__(self) -> None:
         self._page_number = None
         self._total = None
         self._total_number_of_entities = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -210,52 +210,52 @@ def total_number_of_entities(self, total_number_of_entities: int) -> None:
         self._total_number_of_entities = total_number_of_entities
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this PhoneMetaBaseEntityListing.
+        Gets the first_uri of this PhoneMetaBaseEntityListing.
 
 
-        :return: The last_uri of this PhoneMetaBaseEntityListing.
+        :return: The first_uri of this PhoneMetaBaseEntityListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this PhoneMetaBaseEntityListing.
+        Sets the first_uri of this PhoneMetaBaseEntityListing.
 
 
-        :param last_uri: The last_uri of this PhoneMetaBaseEntityListing.
+        :param first_uri: The first_uri of this PhoneMetaBaseEntityListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this PhoneMetaBaseEntityListing.
+        Gets the last_uri of this PhoneMetaBaseEntityListing.
 
 
-        :return: The first_uri of this PhoneMetaBaseEntityListing.
+        :return: The last_uri of this PhoneMetaBaseEntityListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this PhoneMetaBaseEntityListing.
+        Sets the last_uri of this PhoneMetaBaseEntityListing.
 
 
-        :param first_uri: The first_uri of this PhoneMetaBaseEntityListing.
+        :param last_uri: The last_uri of this PhoneMetaBaseEntityListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/physical_interface_entity_listing.py b/build/PureCloudPlatformClientV2/models/physical_interface_entity_listing.py
index 7d71955bf..c83cef566 100644
--- a/build/PureCloudPlatformClientV2/models/physical_interface_entity_listing.py
+++ b/build/PureCloudPlatformClientV2/models/physical_interface_entity_listing.py
@@ -54,8 +54,8 @@ def __init__(self) -> None:
             'page_size': 'int',
             'page_number': 'int',
             'total': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -67,8 +67,8 @@ def __init__(self) -> None:
             'page_size': 'pageSize',
             'page_number': 'pageNumber',
             'total': 'total',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -79,8 +79,8 @@ def __init__(self) -> None:
         self._page_size = None
         self._page_number = None
         self._total = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -183,52 +183,52 @@ def total(self, total: int) -> None:
         self._total = total
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this PhysicalInterfaceEntityListing.
+        Gets the first_uri of this PhysicalInterfaceEntityListing.
 
 
-        :return: The last_uri of this PhysicalInterfaceEntityListing.
+        :return: The first_uri of this PhysicalInterfaceEntityListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this PhysicalInterfaceEntityListing.
+        Sets the first_uri of this PhysicalInterfaceEntityListing.
 
 
-        :param last_uri: The last_uri of this PhysicalInterfaceEntityListing.
+        :param first_uri: The first_uri of this PhysicalInterfaceEntityListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this PhysicalInterfaceEntityListing.
+        Gets the last_uri of this PhysicalInterfaceEntityListing.
 
 
-        :return: The first_uri of this PhysicalInterfaceEntityListing.
+        :return: The last_uri of this PhysicalInterfaceEntityListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this PhysicalInterfaceEntityListing.
+        Sets the last_uri of this PhysicalInterfaceEntityListing.
 
 
-        :param first_uri: The first_uri of this PhysicalInterfaceEntityListing.
+        :param last_uri: The last_uri of this PhysicalInterfaceEntityListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/policy_entity_listing.py b/build/PureCloudPlatformClientV2/models/policy_entity_listing.py
index 7617e63d2..5d5e004b0 100644
--- a/build/PureCloudPlatformClientV2/models/policy_entity_listing.py
+++ b/build/PureCloudPlatformClientV2/models/policy_entity_listing.py
@@ -54,8 +54,8 @@ def __init__(self) -> None:
             'page_size': 'int',
             'page_number': 'int',
             'total': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -67,8 +67,8 @@ def __init__(self) -> None:
             'page_size': 'pageSize',
             'page_number': 'pageNumber',
             'total': 'total',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -79,8 +79,8 @@ def __init__(self) -> None:
         self._page_size = None
         self._page_number = None
         self._total = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -183,52 +183,52 @@ def total(self, total: int) -> None:
         self._total = total
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this PolicyEntityListing.
+        Gets the first_uri of this PolicyEntityListing.
 
 
-        :return: The last_uri of this PolicyEntityListing.
+        :return: The first_uri of this PolicyEntityListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this PolicyEntityListing.
+        Sets the first_uri of this PolicyEntityListing.
 
 
-        :param last_uri: The last_uri of this PolicyEntityListing.
+        :param first_uri: The first_uri of this PolicyEntityListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this PolicyEntityListing.
+        Gets the last_uri of this PolicyEntityListing.
 
 
-        :return: The first_uri of this PolicyEntityListing.
+        :return: The last_uri of this PolicyEntityListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this PolicyEntityListing.
+        Sets the last_uri of this PolicyEntityListing.
 
 
-        :param first_uri: The first_uri of this PolicyEntityListing.
+        :param last_uri: The last_uri of this PolicyEntityListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/prompt_asset_entity_listing.py b/build/PureCloudPlatformClientV2/models/prompt_asset_entity_listing.py
index d05dbaef9..c672fc2df 100644
--- a/build/PureCloudPlatformClientV2/models/prompt_asset_entity_listing.py
+++ b/build/PureCloudPlatformClientV2/models/prompt_asset_entity_listing.py
@@ -54,8 +54,8 @@ def __init__(self) -> None:
             'page_size': 'int',
             'page_number': 'int',
             'total': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -67,8 +67,8 @@ def __init__(self) -> None:
             'page_size': 'pageSize',
             'page_number': 'pageNumber',
             'total': 'total',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -79,8 +79,8 @@ def __init__(self) -> None:
         self._page_size = None
         self._page_number = None
         self._total = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -183,52 +183,52 @@ def total(self, total: int) -> None:
         self._total = total
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this PromptAssetEntityListing.
+        Gets the first_uri of this PromptAssetEntityListing.
 
 
-        :return: The last_uri of this PromptAssetEntityListing.
+        :return: The first_uri of this PromptAssetEntityListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this PromptAssetEntityListing.
+        Sets the first_uri of this PromptAssetEntityListing.
 
 
-        :param last_uri: The last_uri of this PromptAssetEntityListing.
+        :param first_uri: The first_uri of this PromptAssetEntityListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this PromptAssetEntityListing.
+        Gets the last_uri of this PromptAssetEntityListing.
 
 
-        :return: The first_uri of this PromptAssetEntityListing.
+        :return: The last_uri of this PromptAssetEntityListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this PromptAssetEntityListing.
+        Sets the last_uri of this PromptAssetEntityListing.
 
 
-        :param first_uri: The first_uri of this PromptAssetEntityListing.
+        :param last_uri: The last_uri of this PromptAssetEntityListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/prompt_entity_listing.py b/build/PureCloudPlatformClientV2/models/prompt_entity_listing.py
index 50b2e3848..27ef641e1 100644
--- a/build/PureCloudPlatformClientV2/models/prompt_entity_listing.py
+++ b/build/PureCloudPlatformClientV2/models/prompt_entity_listing.py
@@ -54,8 +54,8 @@ def __init__(self) -> None:
             'page_size': 'int',
             'page_number': 'int',
             'total': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -67,8 +67,8 @@ def __init__(self) -> None:
             'page_size': 'pageSize',
             'page_number': 'pageNumber',
             'total': 'total',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -79,8 +79,8 @@ def __init__(self) -> None:
         self._page_size = None
         self._page_number = None
         self._total = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -183,52 +183,52 @@ def total(self, total: int) -> None:
         self._total = total
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this PromptEntityListing.
+        Gets the first_uri of this PromptEntityListing.
 
 
-        :return: The last_uri of this PromptEntityListing.
+        :return: The first_uri of this PromptEntityListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this PromptEntityListing.
+        Sets the first_uri of this PromptEntityListing.
 
 
-        :param last_uri: The last_uri of this PromptEntityListing.
+        :param first_uri: The first_uri of this PromptEntityListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this PromptEntityListing.
+        Gets the last_uri of this PromptEntityListing.
 
 
-        :return: The first_uri of this PromptEntityListing.
+        :return: The last_uri of this PromptEntityListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this PromptEntityListing.
+        Sets the last_uri of this PromptEntityListing.
 
 
-        :param first_uri: The first_uri of this PromptEntityListing.
+        :param last_uri: The last_uri of this PromptEntityListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/queue_entity_listing.py b/build/PureCloudPlatformClientV2/models/queue_entity_listing.py
index 65137bad7..c71f8e984 100644
--- a/build/PureCloudPlatformClientV2/models/queue_entity_listing.py
+++ b/build/PureCloudPlatformClientV2/models/queue_entity_listing.py
@@ -54,8 +54,8 @@ def __init__(self) -> None:
             'page_size': 'int',
             'page_number': 'int',
             'total': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -67,8 +67,8 @@ def __init__(self) -> None:
             'page_size': 'pageSize',
             'page_number': 'pageNumber',
             'total': 'total',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -79,8 +79,8 @@ def __init__(self) -> None:
         self._page_size = None
         self._page_number = None
         self._total = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -183,52 +183,52 @@ def total(self, total: int) -> None:
         self._total = total
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this QueueEntityListing.
+        Gets the first_uri of this QueueEntityListing.
 
 
-        :return: The last_uri of this QueueEntityListing.
+        :return: The first_uri of this QueueEntityListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this QueueEntityListing.
+        Sets the first_uri of this QueueEntityListing.
 
 
-        :param last_uri: The last_uri of this QueueEntityListing.
+        :param first_uri: The first_uri of this QueueEntityListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this QueueEntityListing.
+        Gets the last_uri of this QueueEntityListing.
 
 
-        :return: The first_uri of this QueueEntityListing.
+        :return: The last_uri of this QueueEntityListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this QueueEntityListing.
+        Sets the last_uri of this QueueEntityListing.
 
 
-        :param first_uri: The first_uri of this QueueEntityListing.
+        :param last_uri: The last_uri of this QueueEntityListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/queue_member_entity_listing_v1.py b/build/PureCloudPlatformClientV2/models/queue_member_entity_listing_v1.py
index 6f9c367b2..172cdd3ce 100644
--- a/build/PureCloudPlatformClientV2/models/queue_member_entity_listing_v1.py
+++ b/build/PureCloudPlatformClientV2/models/queue_member_entity_listing_v1.py
@@ -54,8 +54,8 @@ def __init__(self) -> None:
             'page_size': 'int',
             'page_number': 'int',
             'total': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -67,8 +67,8 @@ def __init__(self) -> None:
             'page_size': 'pageSize',
             'page_number': 'pageNumber',
             'total': 'total',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -79,8 +79,8 @@ def __init__(self) -> None:
         self._page_size = None
         self._page_number = None
         self._total = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -183,52 +183,52 @@ def total(self, total: int) -> None:
         self._total = total
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this QueueMemberEntityListingV1.
+        Gets the first_uri of this QueueMemberEntityListingV1.
 
 
-        :return: The last_uri of this QueueMemberEntityListingV1.
+        :return: The first_uri of this QueueMemberEntityListingV1.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this QueueMemberEntityListingV1.
+        Sets the first_uri of this QueueMemberEntityListingV1.
 
 
-        :param last_uri: The last_uri of this QueueMemberEntityListingV1.
+        :param first_uri: The first_uri of this QueueMemberEntityListingV1.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this QueueMemberEntityListingV1.
+        Gets the last_uri of this QueueMemberEntityListingV1.
 
 
-        :return: The first_uri of this QueueMemberEntityListingV1.
+        :return: The last_uri of this QueueMemberEntityListingV1.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this QueueMemberEntityListingV1.
+        Sets the last_uri of this QueueMemberEntityListingV1.
 
 
-        :param first_uri: The first_uri of this QueueMemberEntityListingV1.
+        :param last_uri: The last_uri of this QueueMemberEntityListingV1.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/recipient_listing.py b/build/PureCloudPlatformClientV2/models/recipient_listing.py
index be6957ff1..28a7d2865 100644
--- a/build/PureCloudPlatformClientV2/models/recipient_listing.py
+++ b/build/PureCloudPlatformClientV2/models/recipient_listing.py
@@ -54,8 +54,8 @@ def __init__(self) -> None:
             'page_size': 'int',
             'page_number': 'int',
             'total': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -67,8 +67,8 @@ def __init__(self) -> None:
             'page_size': 'pageSize',
             'page_number': 'pageNumber',
             'total': 'total',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -79,8 +79,8 @@ def __init__(self) -> None:
         self._page_size = None
         self._page_number = None
         self._total = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -183,52 +183,52 @@ def total(self, total: int) -> None:
         self._total = total
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this RecipientListing.
+        Gets the first_uri of this RecipientListing.
 
 
-        :return: The last_uri of this RecipientListing.
+        :return: The first_uri of this RecipientListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this RecipientListing.
+        Sets the first_uri of this RecipientListing.
 
 
-        :param last_uri: The last_uri of this RecipientListing.
+        :param first_uri: The first_uri of this RecipientListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this RecipientListing.
+        Gets the last_uri of this RecipientListing.
 
 
-        :return: The first_uri of this RecipientListing.
+        :return: The last_uri of this RecipientListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this RecipientListing.
+        Sets the last_uri of this RecipientListing.
 
 
-        :param first_uri: The first_uri of this RecipientListing.
+        :param last_uri: The last_uri of this RecipientListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/recording_job_entity_listing.py b/build/PureCloudPlatformClientV2/models/recording_job_entity_listing.py
index aedbd944f..22d6758fc 100644
--- a/build/PureCloudPlatformClientV2/models/recording_job_entity_listing.py
+++ b/build/PureCloudPlatformClientV2/models/recording_job_entity_listing.py
@@ -54,8 +54,8 @@ def __init__(self) -> None:
             'page_size': 'int',
             'page_number': 'int',
             'total': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -67,8 +67,8 @@ def __init__(self) -> None:
             'page_size': 'pageSize',
             'page_number': 'pageNumber',
             'total': 'total',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -79,8 +79,8 @@ def __init__(self) -> None:
         self._page_size = None
         self._page_number = None
         self._total = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -183,52 +183,52 @@ def total(self, total: int) -> None:
         self._total = total
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this RecordingJobEntityListing.
+        Gets the first_uri of this RecordingJobEntityListing.
 
 
-        :return: The last_uri of this RecordingJobEntityListing.
+        :return: The first_uri of this RecordingJobEntityListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this RecordingJobEntityListing.
+        Sets the first_uri of this RecordingJobEntityListing.
 
 
-        :param last_uri: The last_uri of this RecordingJobEntityListing.
+        :param first_uri: The first_uri of this RecordingJobEntityListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this RecordingJobEntityListing.
+        Gets the last_uri of this RecordingJobEntityListing.
 
 
-        :return: The first_uri of this RecordingJobEntityListing.
+        :return: The last_uri of this RecordingJobEntityListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this RecordingJobEntityListing.
+        Sets the last_uri of this RecordingJobEntityListing.
 
 
-        :param first_uri: The first_uri of this RecordingJobEntityListing.
+        :param last_uri: The last_uri of this RecordingJobEntityListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/relationship_listing.py b/build/PureCloudPlatformClientV2/models/relationship_listing.py
index dd9b1133d..c88175140 100644
--- a/build/PureCloudPlatformClientV2/models/relationship_listing.py
+++ b/build/PureCloudPlatformClientV2/models/relationship_listing.py
@@ -55,8 +55,8 @@ def __init__(self) -> None:
             'page_number': 'int',
             'total': 'int',
             'partial_results': 'bool',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -69,8 +69,8 @@ def __init__(self) -> None:
             'page_number': 'pageNumber',
             'total': 'total',
             'partial_results': 'partialResults',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -82,8 +82,8 @@ def __init__(self) -> None:
         self._page_number = None
         self._total = None
         self._partial_results = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -210,52 +210,52 @@ def partial_results(self, partial_results: bool) -> None:
         self._partial_results = partial_results
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this RelationshipListing.
+        Gets the first_uri of this RelationshipListing.
 
 
-        :return: The last_uri of this RelationshipListing.
+        :return: The first_uri of this RelationshipListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this RelationshipListing.
+        Sets the first_uri of this RelationshipListing.
 
 
-        :param last_uri: The last_uri of this RelationshipListing.
+        :param first_uri: The first_uri of this RelationshipListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this RelationshipListing.
+        Gets the last_uri of this RelationshipListing.
 
 
-        :return: The first_uri of this RelationshipListing.
+        :return: The last_uri of this RelationshipListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this RelationshipListing.
+        Sets the last_uri of this RelationshipListing.
 
 
-        :param first_uri: The first_uri of this RelationshipListing.
+        :param last_uri: The last_uri of this RelationshipListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/reporting_export_job_listing.py b/build/PureCloudPlatformClientV2/models/reporting_export_job_listing.py
index 1924c6d21..7b72a26a3 100644
--- a/build/PureCloudPlatformClientV2/models/reporting_export_job_listing.py
+++ b/build/PureCloudPlatformClientV2/models/reporting_export_job_listing.py
@@ -54,8 +54,8 @@ def __init__(self) -> None:
             'page_size': 'int',
             'page_number': 'int',
             'total': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -67,8 +67,8 @@ def __init__(self) -> None:
             'page_size': 'pageSize',
             'page_number': 'pageNumber',
             'total': 'total',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -79,8 +79,8 @@ def __init__(self) -> None:
         self._page_size = None
         self._page_number = None
         self._total = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -183,52 +183,52 @@ def total(self, total: int) -> None:
         self._total = total
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this ReportingExportJobListing.
+        Gets the first_uri of this ReportingExportJobListing.
 
 
-        :return: The last_uri of this ReportingExportJobListing.
+        :return: The first_uri of this ReportingExportJobListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this ReportingExportJobListing.
+        Sets the first_uri of this ReportingExportJobListing.
 
 
-        :param last_uri: The last_uri of this ReportingExportJobListing.
+        :param first_uri: The first_uri of this ReportingExportJobListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this ReportingExportJobListing.
+        Gets the last_uri of this ReportingExportJobListing.
 
 
-        :return: The first_uri of this ReportingExportJobListing.
+        :return: The last_uri of this ReportingExportJobListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this ReportingExportJobListing.
+        Sets the last_uri of this ReportingExportJobListing.
 
 
-        :param first_uri: The first_uri of this ReportingExportJobListing.
+        :param last_uri: The last_uri of this ReportingExportJobListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/reporting_export_job_request.py b/build/PureCloudPlatformClientV2/models/reporting_export_job_request.py
index 14787bdfa..a4b74e433 100644
--- a/build/PureCloudPlatformClientV2/models/reporting_export_job_request.py
+++ b/build/PureCloudPlatformClientV2/models/reporting_export_job_request.py
@@ -264,7 +264,7 @@ def view_type(self, view_type: str) -> None:
         """
         if isinstance(view_type, int):
             view_type = str(view_type)
-        allowed_values = ["QUEUE_PERFORMANCE_SUMMARY_VIEW", "QUEUE_PERFORMANCE_DETAIL_VIEW", "INTERACTION_SEARCH_VIEW", "AGENT_PERFORMANCE_SUMMARY_VIEW", "AGENT_PERFORMANCE_DETAIL_VIEW", "AGENT_STATUS_SUMMARY_VIEW", "AGENT_STATUS_DETAIL_VIEW", "AGENT_EVALUATION_SUMMARY_VIEW", "AGENT_EVALUATION_DETAIL_VIEW", "AGENT_QUEUE_DETAIL_VIEW", "AGENT_INTERACTION_DETAIL_VIEW", "ABANDON_INSIGHTS_VIEW", "SKILLS_PERFORMANCE_VIEW", "SURVEY_FORM_PERFORMANCE_SUMMARY_VIEW", "SURVEY_FORM_PERFORMANCE_DETAIL_VIEW", "DNIS_PERFORMANCE_SUMMARY_VIEW", "DNIS_PERFORMANCE_DETAIL_VIEW", "WRAP_UP_PERFORMANCE_SUMMARY_VIEW", "AGENT_WRAP_UP_PERFORMANCE_DETAIL_VIEW", "QUEUE_ACTIVITY_SUMMARY_VIEW", "QUEUE_ACTIVITY_DETAIL_VIEW", "AGENT_QUEUE_ACTIVITY_SUMMARY_VIEW", "QUEUE_AGENT_DETAIL_VIEW", "QUEUE_INTERACTION_DETAIL_VIEW", "AGENT_SCHEDULE_DETAIL_VIEW", "IVR_PERFORMANCE_SUMMARY_VIEW", "IVR_PERFORMANCE_DETAIL_VIEW", "ANSWER_INSIGHTS_VIEW", "HANDLE_INSIGHTS_VIEW", "TALK_INSIGHTS_VIEW", "HOLD_INSIGHTS_VIEW", "ACW_INSIGHTS_VIEW", "WAIT_INSIGHTS_VIEW", "AGENT_WRAP_UP_PERFORMANCE_INTERVAL_DETAIL_VIEW", "FLOW_OUTCOME_SUMMARY_VIEW", "FLOW_OUTCOME_PERFORMANCE_DETAIL_VIEW", "FLOW_OUTCOME_PERFORMANCE_INTERVAL_DETAIL_VIEW", "FLOW_DESTINATION_SUMMARY_VIEW", "FLOW_DESTINATION_DETAIL_VIEW", "API_USAGE_VIEW", "SCHEDULED_CALLBACKS_VIEW", "CONTENT_SEARCH_VIEW", "LANDING_PAGE", "DASHBOARD_SUMMARY", "DASHBOARD_DETAIL", "DASHBOARD_USERS", "DASHBOARD_USERS_DETAIL", "JOURNEY_ACTION_MAP_SUMMARY_VIEW", "JOURNEY_OUTCOME_SUMMARY_VIEW", "JOURNEY_SEGMENT_SUMMARY_VIEW", "AGENT_DEVELOPMENT_DETAIL_VIEW", "AGENT_DEVELOPMENT_DETAIL_ME_VIEW", "AGENT_DEVELOPMENT_SUMMARY_VIEW", "AGENT_PERFORMANCE_ME_VIEW", "AGENT_STATUS_ME_VIEW", "AGENT_EVALUATION_ME_VIEW", "AGENT_SCORECARD_VIEW", "AGENT_SCORECARD_ME_VIEW", "AGENT_GAMIFICATION_LEADERSHIP_VIEW", "AGENT_SCHEDULE_ME_VIEW", "BOT_PERFORMANCE_SUMMARY_VIEW", "BOT_PERFORMANCE_DETAIL_VIEW", "SCHEDULED_EXPORTS_VIEW", "TOPIC_TREND_SUMMARY_VIEW", "TOPIC_TREND_DETAIL_VIEW", "ACTION_MAP_BLOCKED_CONSTRAINTS_DETAIL_VIEW", "ACTION_MAP_BLOCKED_CONSTRAINTS_INTERVAL_DETAIL_VIEW", "FLOW_MILESTONE_PERFORMANCE_DETAIL_VIEW", "FLOW_MILESTONE_PERFORMANCE_INTERVAL_DETAIL_VIEW", "AGENT_TOPIC_SUMMARY_VIEW", "AGENT_TOPIC_DETAIL_VIEW", "QUEUE_TOPIC_SUMMARY_VIEW", "QUEUE_TOPIC_DETAIL_VIEW", "FLOW_TOPIC_SUMMARY_VIEW", "FLOW_TOPIC_DETAIL_VIEW", "AGENT_INTERACTIONS_ME_VIEW", "ALERT_RULES_VIEW", "CONFIGURE_ALERT_RULE_VIEW", "PREDICTIVE_ROUTING_VIEW", "PREDICTIVE_ROUTING_QUEUE_OVERVIEW", "PREDICTIVE_ROUTING_MODEL_VIEW", "PREDICTIVE_ROUTING_IMPACT_VIEW", "DATA_ACTIONS_PERFORMANCE_SUMMARY_VIEW", "DATA_ACTIONS_PERFORMANCE_DETAIL_VIEW", "AGENT_TIMELINE_SUMMARY_VIEW", "AGENT_TIMELINE_DETAIL_VIEW", "AGENT_LOGIN_LOGOUT_SUMMARY_VIEW", "AGENT_LOGIN_LOGOUT_DETAIL_VIEW", "CAMPAIGN_PERFORMANCE_SUMMARY_VIEW", "CAMPAIGN_PERFORMANCE_DETAIL_VIEW", "KNOWLEDGE_PERFORMANCE_VIEW", "AGENT_SCORECARD_INSIGHTS_SUMMARY_VIEW", "AGENT_SCORECARD_INSIGHTS_DETAIL_VIEW", "QUEUE_WRAPUP_DETAIL_VIEW", "INTERACTION_DETAIL_VIEW", "CAMPAIGN_INTERACTION_DETAIL_VIEW", "CAMPAIGN_ATTEMPT_DETAIL_VIEW", "WORKITEM_PERFORMANCE_SUMMARY_VIEW", "AGENT_ASSIST_PERFORMANCE_VIEW", "CONTACT_CENTER_PERFORMANCE_VIEW", "QUEUE_ROUTING_PERFORMANCE_VIEW", "AGENT_WORKITEM_PERFORMANCE_SUMMARY_VIEW", "AGENT_WORKITEM_PERFORMANCE_DETAIL_VIEW", "QUEUE_WORKITEM_PERFORMANCE_SUMMARY_VIEW", "QUEUE_WORKITEM_PERFORMANCE_DETAIL_VIEW", "EMAIL_AGENT_PERFORMANCE_SUMMARY_VIEW", "EMAIL_AGENT_PERFORMANCE_DETAIL_VIEW", "MESSAGING_AGENT_PERFORMANCE_SUMMARY_VIEW", "MESSAGING_AGENT_PERFORMANCE_DETAIL_VIEW", "EMAIL_QUEUE_PERFORMANCE_SUMMARY_VIEW", "EMAIL_QUEUE_PERFORMANCE_DETAIL_VIEW", "MESSAGING_QUEUE_PERFORMANCE_SUMMARY_VIEW", "MESSAGING_QUEUE_PERFORMANCE_DETAIL_VIEW", "SOCIAL_LISTENING_VIEW"]
+        allowed_values = ["QUEUE_PERFORMANCE_SUMMARY_VIEW", "QUEUE_PERFORMANCE_DETAIL_VIEW", "INTERACTION_SEARCH_VIEW", "AGENT_PERFORMANCE_SUMMARY_VIEW", "AGENT_PERFORMANCE_DETAIL_VIEW", "AGENT_STATUS_SUMMARY_VIEW", "AGENT_STATUS_DETAIL_VIEW", "AGENT_EVALUATION_SUMMARY_VIEW", "AGENT_EVALUATION_DETAIL_VIEW", "AGENT_QUEUE_DETAIL_VIEW", "AGENT_INTERACTION_DETAIL_VIEW", "ABANDON_INSIGHTS_VIEW", "SKILLS_PERFORMANCE_VIEW", "SURVEY_FORM_PERFORMANCE_SUMMARY_VIEW", "SURVEY_FORM_PERFORMANCE_DETAIL_VIEW", "DNIS_PERFORMANCE_SUMMARY_VIEW", "DNIS_PERFORMANCE_DETAIL_VIEW", "WRAP_UP_PERFORMANCE_SUMMARY_VIEW", "AGENT_WRAP_UP_PERFORMANCE_DETAIL_VIEW", "QUEUE_ACTIVITY_SUMMARY_VIEW", "QUEUE_ACTIVITY_DETAIL_VIEW", "AGENT_QUEUE_ACTIVITY_SUMMARY_VIEW", "QUEUE_AGENT_DETAIL_VIEW", "QUEUE_INTERACTION_DETAIL_VIEW", "AGENT_SCHEDULE_DETAIL_VIEW", "IVR_PERFORMANCE_SUMMARY_VIEW", "IVR_PERFORMANCE_DETAIL_VIEW", "ANSWER_INSIGHTS_VIEW", "HANDLE_INSIGHTS_VIEW", "TALK_INSIGHTS_VIEW", "HOLD_INSIGHTS_VIEW", "ACW_INSIGHTS_VIEW", "WAIT_INSIGHTS_VIEW", "AGENT_WRAP_UP_PERFORMANCE_INTERVAL_DETAIL_VIEW", "FLOW_OUTCOME_SUMMARY_VIEW", "FLOW_OUTCOME_PERFORMANCE_DETAIL_VIEW", "FLOW_OUTCOME_PERFORMANCE_INTERVAL_DETAIL_VIEW", "FLOW_DESTINATION_SUMMARY_VIEW", "FLOW_DESTINATION_DETAIL_VIEW", "API_USAGE_VIEW", "SCHEDULED_CALLBACKS_VIEW", "CONTENT_SEARCH_VIEW", "LANDING_PAGE", "DASHBOARD_SUMMARY", "DASHBOARD_DETAIL", "DASHBOARD_USERS", "DASHBOARD_USERS_DETAIL", "JOURNEY_ACTION_MAP_SUMMARY_VIEW", "JOURNEY_OUTCOME_SUMMARY_VIEW", "JOURNEY_SEGMENT_SUMMARY_VIEW", "AGENT_DEVELOPMENT_DETAIL_VIEW", "AGENT_DEVELOPMENT_DETAIL_ME_VIEW", "AGENT_DEVELOPMENT_SUMMARY_VIEW", "AGENT_PERFORMANCE_ME_VIEW", "AGENT_STATUS_ME_VIEW", "AGENT_EVALUATION_ME_VIEW", "AGENT_SCORECARD_VIEW", "AGENT_SCORECARD_ME_VIEW", "AGENT_GAMIFICATION_LEADERSHIP_VIEW", "AGENT_SCHEDULE_ME_VIEW", "BOT_PERFORMANCE_SUMMARY_VIEW", "BOT_PERFORMANCE_DETAIL_VIEW", "SCHEDULED_EXPORTS_VIEW", "TOPIC_TREND_SUMMARY_VIEW", "TOPIC_TREND_DETAIL_VIEW", "ACTION_MAP_BLOCKED_CONSTRAINTS_DETAIL_VIEW", "ACTION_MAP_BLOCKED_CONSTRAINTS_INTERVAL_DETAIL_VIEW", "FLOW_MILESTONE_PERFORMANCE_DETAIL_VIEW", "FLOW_MILESTONE_PERFORMANCE_INTERVAL_DETAIL_VIEW", "AGENT_TOPIC_SUMMARY_VIEW", "AGENT_TOPIC_DETAIL_VIEW", "QUEUE_TOPIC_SUMMARY_VIEW", "QUEUE_TOPIC_DETAIL_VIEW", "FLOW_TOPIC_SUMMARY_VIEW", "FLOW_TOPIC_DETAIL_VIEW", "AGENT_INTERACTIONS_ME_VIEW", "ALERT_RULES_VIEW", "CONFIGURE_ALERT_RULE_VIEW", "PREDICTIVE_ROUTING_VIEW", "PREDICTIVE_ROUTING_QUEUE_OVERVIEW", "PREDICTIVE_ROUTING_MODEL_VIEW", "PREDICTIVE_ROUTING_IMPACT_VIEW", "DATA_ACTIONS_PERFORMANCE_SUMMARY_VIEW", "DATA_ACTIONS_PERFORMANCE_DETAIL_VIEW", "AGENT_TIMELINE_SUMMARY_VIEW", "AGENT_TIMELINE_DETAIL_VIEW", "AGENT_LOGIN_LOGOUT_SUMMARY_VIEW", "AGENT_LOGIN_LOGOUT_DETAIL_VIEW", "CAMPAIGN_PERFORMANCE_SUMMARY_VIEW", "CAMPAIGN_PERFORMANCE_DETAIL_VIEW", "KNOWLEDGE_PERFORMANCE_VIEW", "AGENT_SCORECARD_INSIGHTS_SUMMARY_VIEW", "AGENT_SCORECARD_INSIGHTS_DETAIL_VIEW", "QUEUE_WRAPUP_DETAIL_VIEW", "INTERACTION_DETAIL_VIEW", "CAMPAIGN_INTERACTION_DETAIL_VIEW", "CAMPAIGN_ATTEMPT_DETAIL_VIEW", "WORKITEM_PERFORMANCE_SUMMARY_VIEW", "AGENT_ASSIST_PERFORMANCE_VIEW", "CONTACT_CENTER_PERFORMANCE_VIEW", "QUEUE_ROUTING_PERFORMANCE_VIEW", "AGENT_WORKITEM_PERFORMANCE_SUMMARY_VIEW", "AGENT_WORKITEM_PERFORMANCE_DETAIL_VIEW", "QUEUE_WORKITEM_PERFORMANCE_SUMMARY_VIEW", "QUEUE_WORKITEM_PERFORMANCE_DETAIL_VIEW", "EMAIL_AGENT_PERFORMANCE_SUMMARY_VIEW", "EMAIL_AGENT_PERFORMANCE_DETAIL_VIEW", "MESSAGING_AGENT_PERFORMANCE_SUMMARY_VIEW", "MESSAGING_AGENT_PERFORMANCE_DETAIL_VIEW", "EMAIL_QUEUE_PERFORMANCE_SUMMARY_VIEW", "EMAIL_QUEUE_PERFORMANCE_DETAIL_VIEW", "MESSAGING_QUEUE_PERFORMANCE_SUMMARY_VIEW", "MESSAGING_QUEUE_PERFORMANCE_DETAIL_VIEW", "SOCIAL_LISTENING_VIEW", "SOCIAL_LISTENING_POSTS_VIEW", "AGENT_PERFORMANCE_TIMELINE_DETAIL_VIEW"]
         if view_type.lower() not in map(str.lower, allowed_values):
             # print("Invalid value for view_type -> " + view_type)
             self._view_type = "outdated_sdk_version"
diff --git a/build/PureCloudPlatformClientV2/models/reporting_export_job_response.py b/build/PureCloudPlatformClientV2/models/reporting_export_job_response.py
index 971e10692..95dfb6ddd 100644
--- a/build/PureCloudPlatformClientV2/models/reporting_export_job_response.py
+++ b/build/PureCloudPlatformClientV2/models/reporting_export_job_response.py
@@ -380,7 +380,7 @@ def view_type(self, view_type: str) -> None:
         """
         if isinstance(view_type, int):
             view_type = str(view_type)
-        allowed_values = ["QUEUE_PERFORMANCE_SUMMARY_VIEW", "QUEUE_PERFORMANCE_DETAIL_VIEW", "INTERACTION_SEARCH_VIEW", "AGENT_PERFORMANCE_SUMMARY_VIEW", "AGENT_PERFORMANCE_DETAIL_VIEW", "AGENT_STATUS_SUMMARY_VIEW", "AGENT_STATUS_DETAIL_VIEW", "AGENT_EVALUATION_SUMMARY_VIEW", "AGENT_EVALUATION_DETAIL_VIEW", "AGENT_QUEUE_DETAIL_VIEW", "AGENT_INTERACTION_DETAIL_VIEW", "ABANDON_INSIGHTS_VIEW", "SKILLS_PERFORMANCE_VIEW", "SURVEY_FORM_PERFORMANCE_SUMMARY_VIEW", "SURVEY_FORM_PERFORMANCE_DETAIL_VIEW", "DNIS_PERFORMANCE_SUMMARY_VIEW", "DNIS_PERFORMANCE_DETAIL_VIEW", "WRAP_UP_PERFORMANCE_SUMMARY_VIEW", "AGENT_WRAP_UP_PERFORMANCE_DETAIL_VIEW", "QUEUE_ACTIVITY_SUMMARY_VIEW", "QUEUE_ACTIVITY_DETAIL_VIEW", "AGENT_QUEUE_ACTIVITY_SUMMARY_VIEW", "QUEUE_AGENT_DETAIL_VIEW", "QUEUE_INTERACTION_DETAIL_VIEW", "AGENT_SCHEDULE_DETAIL_VIEW", "IVR_PERFORMANCE_SUMMARY_VIEW", "IVR_PERFORMANCE_DETAIL_VIEW", "ANSWER_INSIGHTS_VIEW", "HANDLE_INSIGHTS_VIEW", "TALK_INSIGHTS_VIEW", "HOLD_INSIGHTS_VIEW", "ACW_INSIGHTS_VIEW", "WAIT_INSIGHTS_VIEW", "AGENT_WRAP_UP_PERFORMANCE_INTERVAL_DETAIL_VIEW", "FLOW_OUTCOME_SUMMARY_VIEW", "FLOW_OUTCOME_PERFORMANCE_DETAIL_VIEW", "FLOW_OUTCOME_PERFORMANCE_INTERVAL_DETAIL_VIEW", "FLOW_DESTINATION_SUMMARY_VIEW", "FLOW_DESTINATION_DETAIL_VIEW", "API_USAGE_VIEW", "SCHEDULED_CALLBACKS_VIEW", "CONTENT_SEARCH_VIEW", "LANDING_PAGE", "DASHBOARD_SUMMARY", "DASHBOARD_DETAIL", "DASHBOARD_USERS", "DASHBOARD_USERS_DETAIL", "JOURNEY_ACTION_MAP_SUMMARY_VIEW", "JOURNEY_OUTCOME_SUMMARY_VIEW", "JOURNEY_SEGMENT_SUMMARY_VIEW", "AGENT_DEVELOPMENT_DETAIL_VIEW", "AGENT_DEVELOPMENT_DETAIL_ME_VIEW", "AGENT_DEVELOPMENT_SUMMARY_VIEW", "AGENT_PERFORMANCE_ME_VIEW", "AGENT_STATUS_ME_VIEW", "AGENT_EVALUATION_ME_VIEW", "AGENT_SCORECARD_VIEW", "AGENT_SCORECARD_ME_VIEW", "AGENT_GAMIFICATION_LEADERSHIP_VIEW", "AGENT_SCHEDULE_ME_VIEW", "BOT_PERFORMANCE_SUMMARY_VIEW", "BOT_PERFORMANCE_DETAIL_VIEW", "SCHEDULED_EXPORTS_VIEW", "TOPIC_TREND_SUMMARY_VIEW", "TOPIC_TREND_DETAIL_VIEW", "ACTION_MAP_BLOCKED_CONSTRAINTS_DETAIL_VIEW", "ACTION_MAP_BLOCKED_CONSTRAINTS_INTERVAL_DETAIL_VIEW", "FLOW_MILESTONE_PERFORMANCE_DETAIL_VIEW", "FLOW_MILESTONE_PERFORMANCE_INTERVAL_DETAIL_VIEW", "AGENT_TOPIC_SUMMARY_VIEW", "AGENT_TOPIC_DETAIL_VIEW", "QUEUE_TOPIC_SUMMARY_VIEW", "QUEUE_TOPIC_DETAIL_VIEW", "FLOW_TOPIC_SUMMARY_VIEW", "FLOW_TOPIC_DETAIL_VIEW", "AGENT_INTERACTIONS_ME_VIEW", "ALERT_RULES_VIEW", "CONFIGURE_ALERT_RULE_VIEW", "PREDICTIVE_ROUTING_VIEW", "PREDICTIVE_ROUTING_QUEUE_OVERVIEW", "PREDICTIVE_ROUTING_MODEL_VIEW", "PREDICTIVE_ROUTING_IMPACT_VIEW", "DATA_ACTIONS_PERFORMANCE_SUMMARY_VIEW", "DATA_ACTIONS_PERFORMANCE_DETAIL_VIEW", "AGENT_TIMELINE_SUMMARY_VIEW", "AGENT_TIMELINE_DETAIL_VIEW", "AGENT_LOGIN_LOGOUT_SUMMARY_VIEW", "AGENT_LOGIN_LOGOUT_DETAIL_VIEW", "CAMPAIGN_PERFORMANCE_SUMMARY_VIEW", "CAMPAIGN_PERFORMANCE_DETAIL_VIEW", "KNOWLEDGE_PERFORMANCE_VIEW", "AGENT_SCORECARD_INSIGHTS_SUMMARY_VIEW", "AGENT_SCORECARD_INSIGHTS_DETAIL_VIEW", "QUEUE_WRAPUP_DETAIL_VIEW", "INTERACTION_DETAIL_VIEW", "CAMPAIGN_INTERACTION_DETAIL_VIEW", "CAMPAIGN_ATTEMPT_DETAIL_VIEW", "WORKITEM_PERFORMANCE_SUMMARY_VIEW", "AGENT_ASSIST_PERFORMANCE_VIEW", "CONTACT_CENTER_PERFORMANCE_VIEW", "QUEUE_ROUTING_PERFORMANCE_VIEW", "AGENT_WORKITEM_PERFORMANCE_SUMMARY_VIEW", "AGENT_WORKITEM_PERFORMANCE_DETAIL_VIEW", "QUEUE_WORKITEM_PERFORMANCE_SUMMARY_VIEW", "QUEUE_WORKITEM_PERFORMANCE_DETAIL_VIEW", "EMAIL_AGENT_PERFORMANCE_SUMMARY_VIEW", "EMAIL_AGENT_PERFORMANCE_DETAIL_VIEW", "MESSAGING_AGENT_PERFORMANCE_SUMMARY_VIEW", "MESSAGING_AGENT_PERFORMANCE_DETAIL_VIEW", "EMAIL_QUEUE_PERFORMANCE_SUMMARY_VIEW", "EMAIL_QUEUE_PERFORMANCE_DETAIL_VIEW", "MESSAGING_QUEUE_PERFORMANCE_SUMMARY_VIEW", "MESSAGING_QUEUE_PERFORMANCE_DETAIL_VIEW", "SOCIAL_LISTENING_VIEW"]
+        allowed_values = ["QUEUE_PERFORMANCE_SUMMARY_VIEW", "QUEUE_PERFORMANCE_DETAIL_VIEW", "INTERACTION_SEARCH_VIEW", "AGENT_PERFORMANCE_SUMMARY_VIEW", "AGENT_PERFORMANCE_DETAIL_VIEW", "AGENT_STATUS_SUMMARY_VIEW", "AGENT_STATUS_DETAIL_VIEW", "AGENT_EVALUATION_SUMMARY_VIEW", "AGENT_EVALUATION_DETAIL_VIEW", "AGENT_QUEUE_DETAIL_VIEW", "AGENT_INTERACTION_DETAIL_VIEW", "ABANDON_INSIGHTS_VIEW", "SKILLS_PERFORMANCE_VIEW", "SURVEY_FORM_PERFORMANCE_SUMMARY_VIEW", "SURVEY_FORM_PERFORMANCE_DETAIL_VIEW", "DNIS_PERFORMANCE_SUMMARY_VIEW", "DNIS_PERFORMANCE_DETAIL_VIEW", "WRAP_UP_PERFORMANCE_SUMMARY_VIEW", "AGENT_WRAP_UP_PERFORMANCE_DETAIL_VIEW", "QUEUE_ACTIVITY_SUMMARY_VIEW", "QUEUE_ACTIVITY_DETAIL_VIEW", "AGENT_QUEUE_ACTIVITY_SUMMARY_VIEW", "QUEUE_AGENT_DETAIL_VIEW", "QUEUE_INTERACTION_DETAIL_VIEW", "AGENT_SCHEDULE_DETAIL_VIEW", "IVR_PERFORMANCE_SUMMARY_VIEW", "IVR_PERFORMANCE_DETAIL_VIEW", "ANSWER_INSIGHTS_VIEW", "HANDLE_INSIGHTS_VIEW", "TALK_INSIGHTS_VIEW", "HOLD_INSIGHTS_VIEW", "ACW_INSIGHTS_VIEW", "WAIT_INSIGHTS_VIEW", "AGENT_WRAP_UP_PERFORMANCE_INTERVAL_DETAIL_VIEW", "FLOW_OUTCOME_SUMMARY_VIEW", "FLOW_OUTCOME_PERFORMANCE_DETAIL_VIEW", "FLOW_OUTCOME_PERFORMANCE_INTERVAL_DETAIL_VIEW", "FLOW_DESTINATION_SUMMARY_VIEW", "FLOW_DESTINATION_DETAIL_VIEW", "API_USAGE_VIEW", "SCHEDULED_CALLBACKS_VIEW", "CONTENT_SEARCH_VIEW", "LANDING_PAGE", "DASHBOARD_SUMMARY", "DASHBOARD_DETAIL", "DASHBOARD_USERS", "DASHBOARD_USERS_DETAIL", "JOURNEY_ACTION_MAP_SUMMARY_VIEW", "JOURNEY_OUTCOME_SUMMARY_VIEW", "JOURNEY_SEGMENT_SUMMARY_VIEW", "AGENT_DEVELOPMENT_DETAIL_VIEW", "AGENT_DEVELOPMENT_DETAIL_ME_VIEW", "AGENT_DEVELOPMENT_SUMMARY_VIEW", "AGENT_PERFORMANCE_ME_VIEW", "AGENT_STATUS_ME_VIEW", "AGENT_EVALUATION_ME_VIEW", "AGENT_SCORECARD_VIEW", "AGENT_SCORECARD_ME_VIEW", "AGENT_GAMIFICATION_LEADERSHIP_VIEW", "AGENT_SCHEDULE_ME_VIEW", "BOT_PERFORMANCE_SUMMARY_VIEW", "BOT_PERFORMANCE_DETAIL_VIEW", "SCHEDULED_EXPORTS_VIEW", "TOPIC_TREND_SUMMARY_VIEW", "TOPIC_TREND_DETAIL_VIEW", "ACTION_MAP_BLOCKED_CONSTRAINTS_DETAIL_VIEW", "ACTION_MAP_BLOCKED_CONSTRAINTS_INTERVAL_DETAIL_VIEW", "FLOW_MILESTONE_PERFORMANCE_DETAIL_VIEW", "FLOW_MILESTONE_PERFORMANCE_INTERVAL_DETAIL_VIEW", "AGENT_TOPIC_SUMMARY_VIEW", "AGENT_TOPIC_DETAIL_VIEW", "QUEUE_TOPIC_SUMMARY_VIEW", "QUEUE_TOPIC_DETAIL_VIEW", "FLOW_TOPIC_SUMMARY_VIEW", "FLOW_TOPIC_DETAIL_VIEW", "AGENT_INTERACTIONS_ME_VIEW", "ALERT_RULES_VIEW", "CONFIGURE_ALERT_RULE_VIEW", "PREDICTIVE_ROUTING_VIEW", "PREDICTIVE_ROUTING_QUEUE_OVERVIEW", "PREDICTIVE_ROUTING_MODEL_VIEW", "PREDICTIVE_ROUTING_IMPACT_VIEW", "DATA_ACTIONS_PERFORMANCE_SUMMARY_VIEW", "DATA_ACTIONS_PERFORMANCE_DETAIL_VIEW", "AGENT_TIMELINE_SUMMARY_VIEW", "AGENT_TIMELINE_DETAIL_VIEW", "AGENT_LOGIN_LOGOUT_SUMMARY_VIEW", "AGENT_LOGIN_LOGOUT_DETAIL_VIEW", "CAMPAIGN_PERFORMANCE_SUMMARY_VIEW", "CAMPAIGN_PERFORMANCE_DETAIL_VIEW", "KNOWLEDGE_PERFORMANCE_VIEW", "AGENT_SCORECARD_INSIGHTS_SUMMARY_VIEW", "AGENT_SCORECARD_INSIGHTS_DETAIL_VIEW", "QUEUE_WRAPUP_DETAIL_VIEW", "INTERACTION_DETAIL_VIEW", "CAMPAIGN_INTERACTION_DETAIL_VIEW", "CAMPAIGN_ATTEMPT_DETAIL_VIEW", "WORKITEM_PERFORMANCE_SUMMARY_VIEW", "AGENT_ASSIST_PERFORMANCE_VIEW", "CONTACT_CENTER_PERFORMANCE_VIEW", "QUEUE_ROUTING_PERFORMANCE_VIEW", "AGENT_WORKITEM_PERFORMANCE_SUMMARY_VIEW", "AGENT_WORKITEM_PERFORMANCE_DETAIL_VIEW", "QUEUE_WORKITEM_PERFORMANCE_SUMMARY_VIEW", "QUEUE_WORKITEM_PERFORMANCE_DETAIL_VIEW", "EMAIL_AGENT_PERFORMANCE_SUMMARY_VIEW", "EMAIL_AGENT_PERFORMANCE_DETAIL_VIEW", "MESSAGING_AGENT_PERFORMANCE_SUMMARY_VIEW", "MESSAGING_AGENT_PERFORMANCE_DETAIL_VIEW", "EMAIL_QUEUE_PERFORMANCE_SUMMARY_VIEW", "EMAIL_QUEUE_PERFORMANCE_DETAIL_VIEW", "MESSAGING_QUEUE_PERFORMANCE_SUMMARY_VIEW", "MESSAGING_QUEUE_PERFORMANCE_DETAIL_VIEW", "SOCIAL_LISTENING_VIEW", "SOCIAL_LISTENING_POSTS_VIEW", "AGENT_PERFORMANCE_TIMELINE_DETAIL_VIEW"]
         if view_type.lower() not in map(str.lower, allowed_values):
             # print("Invalid value for view_type -> " + view_type)
             self._view_type = "outdated_sdk_version"
diff --git a/build/PureCloudPlatformClientV2/models/reporting_export_metadata_job_listing.py b/build/PureCloudPlatformClientV2/models/reporting_export_metadata_job_listing.py
index ef55d720e..fce21adfe 100644
--- a/build/PureCloudPlatformClientV2/models/reporting_export_metadata_job_listing.py
+++ b/build/PureCloudPlatformClientV2/models/reporting_export_metadata_job_listing.py
@@ -54,8 +54,8 @@ def __init__(self) -> None:
             'page_size': 'int',
             'page_number': 'int',
             'total': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -67,8 +67,8 @@ def __init__(self) -> None:
             'page_size': 'pageSize',
             'page_number': 'pageNumber',
             'total': 'total',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -79,8 +79,8 @@ def __init__(self) -> None:
         self._page_size = None
         self._page_number = None
         self._total = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -183,52 +183,52 @@ def total(self, total: int) -> None:
         self._total = total
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this ReportingExportMetadataJobListing.
+        Gets the first_uri of this ReportingExportMetadataJobListing.
 
 
-        :return: The last_uri of this ReportingExportMetadataJobListing.
+        :return: The first_uri of this ReportingExportMetadataJobListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this ReportingExportMetadataJobListing.
+        Sets the first_uri of this ReportingExportMetadataJobListing.
 
 
-        :param last_uri: The last_uri of this ReportingExportMetadataJobListing.
+        :param first_uri: The first_uri of this ReportingExportMetadataJobListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this ReportingExportMetadataJobListing.
+        Gets the last_uri of this ReportingExportMetadataJobListing.
 
 
-        :return: The first_uri of this ReportingExportMetadataJobListing.
+        :return: The last_uri of this ReportingExportMetadataJobListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this ReportingExportMetadataJobListing.
+        Sets the last_uri of this ReportingExportMetadataJobListing.
 
 
-        :param first_uri: The first_uri of this ReportingExportMetadataJobListing.
+        :param last_uri: The last_uri of this ReportingExportMetadataJobListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/reporting_export_metadata_job_response.py b/build/PureCloudPlatformClientV2/models/reporting_export_metadata_job_response.py
index 3e27a697e..656aa6f24 100644
--- a/build/PureCloudPlatformClientV2/models/reporting_export_metadata_job_response.py
+++ b/build/PureCloudPlatformClientV2/models/reporting_export_metadata_job_response.py
@@ -154,7 +154,7 @@ def view_type(self, view_type: str) -> None:
         """
         if isinstance(view_type, int):
             view_type = str(view_type)
-        allowed_values = ["QUEUE_PERFORMANCE_SUMMARY_VIEW", "QUEUE_PERFORMANCE_DETAIL_VIEW", "INTERACTION_SEARCH_VIEW", "AGENT_PERFORMANCE_SUMMARY_VIEW", "AGENT_PERFORMANCE_DETAIL_VIEW", "AGENT_STATUS_SUMMARY_VIEW", "AGENT_STATUS_DETAIL_VIEW", "AGENT_EVALUATION_SUMMARY_VIEW", "AGENT_EVALUATION_DETAIL_VIEW", "AGENT_QUEUE_DETAIL_VIEW", "AGENT_INTERACTION_DETAIL_VIEW", "ABANDON_INSIGHTS_VIEW", "SKILLS_PERFORMANCE_VIEW", "SURVEY_FORM_PERFORMANCE_SUMMARY_VIEW", "SURVEY_FORM_PERFORMANCE_DETAIL_VIEW", "DNIS_PERFORMANCE_SUMMARY_VIEW", "DNIS_PERFORMANCE_DETAIL_VIEW", "WRAP_UP_PERFORMANCE_SUMMARY_VIEW", "AGENT_WRAP_UP_PERFORMANCE_DETAIL_VIEW", "QUEUE_ACTIVITY_SUMMARY_VIEW", "QUEUE_ACTIVITY_DETAIL_VIEW", "AGENT_QUEUE_ACTIVITY_SUMMARY_VIEW", "QUEUE_AGENT_DETAIL_VIEW", "QUEUE_INTERACTION_DETAIL_VIEW", "AGENT_SCHEDULE_DETAIL_VIEW", "IVR_PERFORMANCE_SUMMARY_VIEW", "IVR_PERFORMANCE_DETAIL_VIEW", "ANSWER_INSIGHTS_VIEW", "HANDLE_INSIGHTS_VIEW", "TALK_INSIGHTS_VIEW", "HOLD_INSIGHTS_VIEW", "ACW_INSIGHTS_VIEW", "WAIT_INSIGHTS_VIEW", "AGENT_WRAP_UP_PERFORMANCE_INTERVAL_DETAIL_VIEW", "FLOW_OUTCOME_SUMMARY_VIEW", "FLOW_OUTCOME_PERFORMANCE_DETAIL_VIEW", "FLOW_OUTCOME_PERFORMANCE_INTERVAL_DETAIL_VIEW", "FLOW_DESTINATION_SUMMARY_VIEW", "FLOW_DESTINATION_DETAIL_VIEW", "API_USAGE_VIEW", "SCHEDULED_CALLBACKS_VIEW", "CONTENT_SEARCH_VIEW", "LANDING_PAGE", "DASHBOARD_SUMMARY", "DASHBOARD_DETAIL", "DASHBOARD_USERS", "DASHBOARD_USERS_DETAIL", "JOURNEY_ACTION_MAP_SUMMARY_VIEW", "JOURNEY_OUTCOME_SUMMARY_VIEW", "JOURNEY_SEGMENT_SUMMARY_VIEW", "AGENT_DEVELOPMENT_DETAIL_VIEW", "AGENT_DEVELOPMENT_DETAIL_ME_VIEW", "AGENT_DEVELOPMENT_SUMMARY_VIEW", "AGENT_PERFORMANCE_ME_VIEW", "AGENT_STATUS_ME_VIEW", "AGENT_EVALUATION_ME_VIEW", "AGENT_SCORECARD_VIEW", "AGENT_SCORECARD_ME_VIEW", "AGENT_GAMIFICATION_LEADERSHIP_VIEW", "AGENT_SCHEDULE_ME_VIEW", "BOT_PERFORMANCE_SUMMARY_VIEW", "BOT_PERFORMANCE_DETAIL_VIEW", "SCHEDULED_EXPORTS_VIEW", "TOPIC_TREND_SUMMARY_VIEW", "TOPIC_TREND_DETAIL_VIEW", "ACTION_MAP_BLOCKED_CONSTRAINTS_DETAIL_VIEW", "ACTION_MAP_BLOCKED_CONSTRAINTS_INTERVAL_DETAIL_VIEW", "FLOW_MILESTONE_PERFORMANCE_DETAIL_VIEW", "FLOW_MILESTONE_PERFORMANCE_INTERVAL_DETAIL_VIEW", "AGENT_TOPIC_SUMMARY_VIEW", "AGENT_TOPIC_DETAIL_VIEW", "QUEUE_TOPIC_SUMMARY_VIEW", "QUEUE_TOPIC_DETAIL_VIEW", "FLOW_TOPIC_SUMMARY_VIEW", "FLOW_TOPIC_DETAIL_VIEW", "AGENT_INTERACTIONS_ME_VIEW", "ALERT_RULES_VIEW", "CONFIGURE_ALERT_RULE_VIEW", "PREDICTIVE_ROUTING_VIEW", "PREDICTIVE_ROUTING_QUEUE_OVERVIEW", "PREDICTIVE_ROUTING_MODEL_VIEW", "PREDICTIVE_ROUTING_IMPACT_VIEW", "DATA_ACTIONS_PERFORMANCE_SUMMARY_VIEW", "DATA_ACTIONS_PERFORMANCE_DETAIL_VIEW", "AGENT_TIMELINE_SUMMARY_VIEW", "AGENT_TIMELINE_DETAIL_VIEW", "AGENT_LOGIN_LOGOUT_SUMMARY_VIEW", "AGENT_LOGIN_LOGOUT_DETAIL_VIEW", "CAMPAIGN_PERFORMANCE_SUMMARY_VIEW", "CAMPAIGN_PERFORMANCE_DETAIL_VIEW", "KNOWLEDGE_PERFORMANCE_VIEW", "AGENT_SCORECARD_INSIGHTS_SUMMARY_VIEW", "AGENT_SCORECARD_INSIGHTS_DETAIL_VIEW", "QUEUE_WRAPUP_DETAIL_VIEW", "INTERACTION_DETAIL_VIEW", "CAMPAIGN_INTERACTION_DETAIL_VIEW", "CAMPAIGN_ATTEMPT_DETAIL_VIEW", "WORKITEM_PERFORMANCE_SUMMARY_VIEW", "AGENT_ASSIST_PERFORMANCE_VIEW", "CONTACT_CENTER_PERFORMANCE_VIEW", "QUEUE_ROUTING_PERFORMANCE_VIEW", "AGENT_WORKITEM_PERFORMANCE_SUMMARY_VIEW", "AGENT_WORKITEM_PERFORMANCE_DETAIL_VIEW", "QUEUE_WORKITEM_PERFORMANCE_SUMMARY_VIEW", "QUEUE_WORKITEM_PERFORMANCE_DETAIL_VIEW", "EMAIL_AGENT_PERFORMANCE_SUMMARY_VIEW", "EMAIL_AGENT_PERFORMANCE_DETAIL_VIEW", "MESSAGING_AGENT_PERFORMANCE_SUMMARY_VIEW", "MESSAGING_AGENT_PERFORMANCE_DETAIL_VIEW", "EMAIL_QUEUE_PERFORMANCE_SUMMARY_VIEW", "EMAIL_QUEUE_PERFORMANCE_DETAIL_VIEW", "MESSAGING_QUEUE_PERFORMANCE_SUMMARY_VIEW", "MESSAGING_QUEUE_PERFORMANCE_DETAIL_VIEW", "SOCIAL_LISTENING_VIEW"]
+        allowed_values = ["QUEUE_PERFORMANCE_SUMMARY_VIEW", "QUEUE_PERFORMANCE_DETAIL_VIEW", "INTERACTION_SEARCH_VIEW", "AGENT_PERFORMANCE_SUMMARY_VIEW", "AGENT_PERFORMANCE_DETAIL_VIEW", "AGENT_STATUS_SUMMARY_VIEW", "AGENT_STATUS_DETAIL_VIEW", "AGENT_EVALUATION_SUMMARY_VIEW", "AGENT_EVALUATION_DETAIL_VIEW", "AGENT_QUEUE_DETAIL_VIEW", "AGENT_INTERACTION_DETAIL_VIEW", "ABANDON_INSIGHTS_VIEW", "SKILLS_PERFORMANCE_VIEW", "SURVEY_FORM_PERFORMANCE_SUMMARY_VIEW", "SURVEY_FORM_PERFORMANCE_DETAIL_VIEW", "DNIS_PERFORMANCE_SUMMARY_VIEW", "DNIS_PERFORMANCE_DETAIL_VIEW", "WRAP_UP_PERFORMANCE_SUMMARY_VIEW", "AGENT_WRAP_UP_PERFORMANCE_DETAIL_VIEW", "QUEUE_ACTIVITY_SUMMARY_VIEW", "QUEUE_ACTIVITY_DETAIL_VIEW", "AGENT_QUEUE_ACTIVITY_SUMMARY_VIEW", "QUEUE_AGENT_DETAIL_VIEW", "QUEUE_INTERACTION_DETAIL_VIEW", "AGENT_SCHEDULE_DETAIL_VIEW", "IVR_PERFORMANCE_SUMMARY_VIEW", "IVR_PERFORMANCE_DETAIL_VIEW", "ANSWER_INSIGHTS_VIEW", "HANDLE_INSIGHTS_VIEW", "TALK_INSIGHTS_VIEW", "HOLD_INSIGHTS_VIEW", "ACW_INSIGHTS_VIEW", "WAIT_INSIGHTS_VIEW", "AGENT_WRAP_UP_PERFORMANCE_INTERVAL_DETAIL_VIEW", "FLOW_OUTCOME_SUMMARY_VIEW", "FLOW_OUTCOME_PERFORMANCE_DETAIL_VIEW", "FLOW_OUTCOME_PERFORMANCE_INTERVAL_DETAIL_VIEW", "FLOW_DESTINATION_SUMMARY_VIEW", "FLOW_DESTINATION_DETAIL_VIEW", "API_USAGE_VIEW", "SCHEDULED_CALLBACKS_VIEW", "CONTENT_SEARCH_VIEW", "LANDING_PAGE", "DASHBOARD_SUMMARY", "DASHBOARD_DETAIL", "DASHBOARD_USERS", "DASHBOARD_USERS_DETAIL", "JOURNEY_ACTION_MAP_SUMMARY_VIEW", "JOURNEY_OUTCOME_SUMMARY_VIEW", "JOURNEY_SEGMENT_SUMMARY_VIEW", "AGENT_DEVELOPMENT_DETAIL_VIEW", "AGENT_DEVELOPMENT_DETAIL_ME_VIEW", "AGENT_DEVELOPMENT_SUMMARY_VIEW", "AGENT_PERFORMANCE_ME_VIEW", "AGENT_STATUS_ME_VIEW", "AGENT_EVALUATION_ME_VIEW", "AGENT_SCORECARD_VIEW", "AGENT_SCORECARD_ME_VIEW", "AGENT_GAMIFICATION_LEADERSHIP_VIEW", "AGENT_SCHEDULE_ME_VIEW", "BOT_PERFORMANCE_SUMMARY_VIEW", "BOT_PERFORMANCE_DETAIL_VIEW", "SCHEDULED_EXPORTS_VIEW", "TOPIC_TREND_SUMMARY_VIEW", "TOPIC_TREND_DETAIL_VIEW", "ACTION_MAP_BLOCKED_CONSTRAINTS_DETAIL_VIEW", "ACTION_MAP_BLOCKED_CONSTRAINTS_INTERVAL_DETAIL_VIEW", "FLOW_MILESTONE_PERFORMANCE_DETAIL_VIEW", "FLOW_MILESTONE_PERFORMANCE_INTERVAL_DETAIL_VIEW", "AGENT_TOPIC_SUMMARY_VIEW", "AGENT_TOPIC_DETAIL_VIEW", "QUEUE_TOPIC_SUMMARY_VIEW", "QUEUE_TOPIC_DETAIL_VIEW", "FLOW_TOPIC_SUMMARY_VIEW", "FLOW_TOPIC_DETAIL_VIEW", "AGENT_INTERACTIONS_ME_VIEW", "ALERT_RULES_VIEW", "CONFIGURE_ALERT_RULE_VIEW", "PREDICTIVE_ROUTING_VIEW", "PREDICTIVE_ROUTING_QUEUE_OVERVIEW", "PREDICTIVE_ROUTING_MODEL_VIEW", "PREDICTIVE_ROUTING_IMPACT_VIEW", "DATA_ACTIONS_PERFORMANCE_SUMMARY_VIEW", "DATA_ACTIONS_PERFORMANCE_DETAIL_VIEW", "AGENT_TIMELINE_SUMMARY_VIEW", "AGENT_TIMELINE_DETAIL_VIEW", "AGENT_LOGIN_LOGOUT_SUMMARY_VIEW", "AGENT_LOGIN_LOGOUT_DETAIL_VIEW", "CAMPAIGN_PERFORMANCE_SUMMARY_VIEW", "CAMPAIGN_PERFORMANCE_DETAIL_VIEW", "KNOWLEDGE_PERFORMANCE_VIEW", "AGENT_SCORECARD_INSIGHTS_SUMMARY_VIEW", "AGENT_SCORECARD_INSIGHTS_DETAIL_VIEW", "QUEUE_WRAPUP_DETAIL_VIEW", "INTERACTION_DETAIL_VIEW", "CAMPAIGN_INTERACTION_DETAIL_VIEW", "CAMPAIGN_ATTEMPT_DETAIL_VIEW", "WORKITEM_PERFORMANCE_SUMMARY_VIEW", "AGENT_ASSIST_PERFORMANCE_VIEW", "CONTACT_CENTER_PERFORMANCE_VIEW", "QUEUE_ROUTING_PERFORMANCE_VIEW", "AGENT_WORKITEM_PERFORMANCE_SUMMARY_VIEW", "AGENT_WORKITEM_PERFORMANCE_DETAIL_VIEW", "QUEUE_WORKITEM_PERFORMANCE_SUMMARY_VIEW", "QUEUE_WORKITEM_PERFORMANCE_DETAIL_VIEW", "EMAIL_AGENT_PERFORMANCE_SUMMARY_VIEW", "EMAIL_AGENT_PERFORMANCE_DETAIL_VIEW", "MESSAGING_AGENT_PERFORMANCE_SUMMARY_VIEW", "MESSAGING_AGENT_PERFORMANCE_DETAIL_VIEW", "EMAIL_QUEUE_PERFORMANCE_SUMMARY_VIEW", "EMAIL_QUEUE_PERFORMANCE_DETAIL_VIEW", "MESSAGING_QUEUE_PERFORMANCE_SUMMARY_VIEW", "MESSAGING_QUEUE_PERFORMANCE_DETAIL_VIEW", "SOCIAL_LISTENING_VIEW", "SOCIAL_LISTENING_POSTS_VIEW", "AGENT_PERFORMANCE_TIMELINE_DETAIL_VIEW"]
         if view_type.lower() not in map(str.lower, allowed_values):
             # print("Invalid value for view_type -> " + view_type)
             self._view_type = "outdated_sdk_version"
diff --git a/build/PureCloudPlatformClientV2/models/reporting_turn_action.py b/build/PureCloudPlatformClientV2/models/reporting_turn_action.py
index a788d73f4..70ce8f4b9 100644
--- a/build/PureCloudPlatformClientV2/models/reporting_turn_action.py
+++ b/build/PureCloudPlatformClientV2/models/reporting_turn_action.py
@@ -160,7 +160,7 @@ def action_type(self, action_type: str) -> None:
         """
         if isinstance(action_type, int):
             action_type = str(action_type)
-        allowed_values = ["AddFlowMilestoneAction", "AskForNLUIntentAction", "AskForBooleanAction", "AskForSlotAction", "AskSurveyQuestionAction", "AskForNLUNextIntentAction", "BotState", "CallTaskAction", "ClearSlotAction", "ClearUtilizationLabelAction", "DisconnectAction", "EndTaskAction", "ExitBotFlowAction", "UpdateVariableAction", "CommunicateAction", "DecisionAction", "FindEmergencyGroupAction", "FindGrammarAction", "FindGrammarByIdAction", "FindGroupAction", "FindLanguageSkillAction", "FindQueueAction", "FindQueueByIdAction", "FindScheduleAction", "FindScheduleGroupAction", "FindSkillAction", "FindSystemPromptAction", "FindUserAction", "FindUserByIdAction", "FindUsersByIdAction", "FindUserPromptAction", "FindUtilizationLabelAction", "SwitchAction", "DataAction", "DataTableLookupAction", "GetExternalContactAction", "GetExternalOrganizationAction", "LoopAction", "ExitLoopAction", "NextLoopAction", "LoopUntilAction", "SetActiveIntentAction", "SetFlowOutcomeAction", "InitializeFlowOutcomeAction", "AskForStringAction", "SendResponseAction", "GetResponseAction", "ExtractSecureDataAction", "SecureAction", "TransferTaskAction", "DigitalMenuAction", "WaitForInputAction", "EvaluateScheduleAction", "EvaluateScheduleGroupAction", "ShowKnowledgeArticleAction", "SendKnowledgeFeedbackAction", "SetLocaleAction", "ScreenPopAction", "SetUtilizationLabelAction", "SetWrapupCodeAction", "TransferPureMatchAction", "Unknown"]
+        allowed_values = ["AddFlowMilestoneAction", "AskForNLUIntentAction", "AskForBooleanAction", "AskForSlotAction", "AskSurveyQuestionAction", "AskForNLUNextIntentAction", "BotState", "CallTaskAction", "ClearSlotAction", "ClearUtilizationLabelAction", "DisconnectAction", "EndTaskAction", "ExitBotFlowAction", "UpdateVariableAction", "CommunicateAction", "DecisionAction", "FindEmergencyGroupAction", "FindGrammarAction", "FindGrammarByIdAction", "FindGroupAction", "FindLanguageSkillAction", "FindQueueAction", "FindQueueByIdAction", "FindScheduleAction", "FindScheduleGroupAction", "FindSkillAction", "FindSystemPromptAction", "FindUserAction", "FindUserByIdAction", "FindUsersByIdAction", "FindUserPromptAction", "FindUtilizationLabelAction", "SwitchAction", "DataAction", "DataTableLookupAction", "GetExternalContactAction", "GetExternalOrganizationAction", "LoopAction", "ExitLoopAction", "NextLoopAction", "LoopUntilAction", "SetActiveIntentAction", "SetFlowOutcomeAction", "InitializeFlowOutcomeAction", "AskForStringAction", "SendResponseAction", "GetResponseAction", "ExtractSecureDataAction", "SecureAction", "TransferTaskAction", "DigitalMenuAction", "WaitForInputAction", "EvaluateScheduleAction", "EvaluateScheduleGroupAction", "ShowKnowledgeArticleAction", "SendKnowledgeFeedbackAction", "SetLocaleAction", "ScreenPopAction", "SetUtilizationLabelAction", "SetWrapupCodeAction", "TransferPureMatchAction", "GetAttributesAction", "SetAttributesAction", "Unknown"]
         if action_type.lower() not in map(str.lower, allowed_values):
             # print("Invalid value for action_type -> " + action_type)
             self._action_type = "outdated_sdk_version"
diff --git a/build/PureCloudPlatformClientV2/models/response_entity_list.py b/build/PureCloudPlatformClientV2/models/response_entity_list.py
index 6febdd131..6746accc2 100644
--- a/build/PureCloudPlatformClientV2/models/response_entity_list.py
+++ b/build/PureCloudPlatformClientV2/models/response_entity_list.py
@@ -54,8 +54,8 @@ def __init__(self) -> None:
             'page_size': 'int',
             'page_number': 'int',
             'total': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -67,8 +67,8 @@ def __init__(self) -> None:
             'page_size': 'pageSize',
             'page_number': 'pageNumber',
             'total': 'total',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -79,8 +79,8 @@ def __init__(self) -> None:
         self._page_size = None
         self._page_number = None
         self._total = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -183,52 +183,52 @@ def total(self, total: int) -> None:
         self._total = total
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this ResponseEntityList.
+        Gets the first_uri of this ResponseEntityList.
 
 
-        :return: The last_uri of this ResponseEntityList.
+        :return: The first_uri of this ResponseEntityList.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this ResponseEntityList.
+        Sets the first_uri of this ResponseEntityList.
 
 
-        :param last_uri: The last_uri of this ResponseEntityList.
+        :param first_uri: The first_uri of this ResponseEntityList.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this ResponseEntityList.
+        Gets the last_uri of this ResponseEntityList.
 
 
-        :return: The first_uri of this ResponseEntityList.
+        :return: The last_uri of this ResponseEntityList.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this ResponseEntityList.
+        Sets the last_uri of this ResponseEntityList.
 
 
-        :param first_uri: The first_uri of this ResponseEntityList.
+        :param last_uri: The last_uri of this ResponseEntityList.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/response_entity_listing.py b/build/PureCloudPlatformClientV2/models/response_entity_listing.py
index 189d7f239..fdb4244d7 100644
--- a/build/PureCloudPlatformClientV2/models/response_entity_listing.py
+++ b/build/PureCloudPlatformClientV2/models/response_entity_listing.py
@@ -54,8 +54,8 @@ def __init__(self) -> None:
             'page_size': 'int',
             'page_number': 'int',
             'total': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -67,8 +67,8 @@ def __init__(self) -> None:
             'page_size': 'pageSize',
             'page_number': 'pageNumber',
             'total': 'total',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -79,8 +79,8 @@ def __init__(self) -> None:
         self._page_size = None
         self._page_number = None
         self._total = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -183,52 +183,52 @@ def total(self, total: int) -> None:
         self._total = total
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this ResponseEntityListing.
+        Gets the first_uri of this ResponseEntityListing.
 
 
-        :return: The last_uri of this ResponseEntityListing.
+        :return: The first_uri of this ResponseEntityListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this ResponseEntityListing.
+        Sets the first_uri of this ResponseEntityListing.
 
 
-        :param last_uri: The last_uri of this ResponseEntityListing.
+        :param first_uri: The first_uri of this ResponseEntityListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this ResponseEntityListing.
+        Gets the last_uri of this ResponseEntityListing.
 
 
-        :return: The first_uri of this ResponseEntityListing.
+        :return: The last_uri of this ResponseEntityListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this ResponseEntityListing.
+        Sets the last_uri of this ResponseEntityListing.
 
 
-        :param first_uri: The first_uri of this ResponseEntityListing.
+        :param last_uri: The last_uri of this ResponseEntityListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/response_set_entity_listing.py b/build/PureCloudPlatformClientV2/models/response_set_entity_listing.py
index e0062c9f6..922e1f53f 100644
--- a/build/PureCloudPlatformClientV2/models/response_set_entity_listing.py
+++ b/build/PureCloudPlatformClientV2/models/response_set_entity_listing.py
@@ -54,8 +54,8 @@ def __init__(self) -> None:
             'page_size': 'int',
             'page_number': 'int',
             'total': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -67,8 +67,8 @@ def __init__(self) -> None:
             'page_size': 'pageSize',
             'page_number': 'pageNumber',
             'total': 'total',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -79,8 +79,8 @@ def __init__(self) -> None:
         self._page_size = None
         self._page_number = None
         self._total = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -183,52 +183,52 @@ def total(self, total: int) -> None:
         self._total = total
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this ResponseSetEntityListing.
+        Gets the first_uri of this ResponseSetEntityListing.
 
 
-        :return: The last_uri of this ResponseSetEntityListing.
+        :return: The first_uri of this ResponseSetEntityListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this ResponseSetEntityListing.
+        Sets the first_uri of this ResponseSetEntityListing.
 
 
-        :param last_uri: The last_uri of this ResponseSetEntityListing.
+        :param first_uri: The first_uri of this ResponseSetEntityListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this ResponseSetEntityListing.
+        Gets the last_uri of this ResponseSetEntityListing.
 
 
-        :return: The first_uri of this ResponseSetEntityListing.
+        :return: The last_uri of this ResponseSetEntityListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this ResponseSetEntityListing.
+        Sets the last_uri of this ResponseSetEntityListing.
 
 
-        :param first_uri: The first_uri of this ResponseSetEntityListing.
+        :param last_uri: The last_uri of this ResponseSetEntityListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/response_text.py b/build/PureCloudPlatformClientV2/models/response_text.py
index a48410062..cf8a3b138 100644
--- a/build/PureCloudPlatformClientV2/models/response_text.py
+++ b/build/PureCloudPlatformClientV2/models/response_text.py
@@ -49,16 +49,19 @@ def __init__(self) -> None:
         """
         self.swagger_types = {
             'content': 'str',
-            'content_type': 'str'
+            'content_type': 'str',
+            'type': 'str'
         }
 
         self.attribute_map = {
             'content': 'content',
-            'content_type': 'contentType'
+            'content_type': 'contentType',
+            'type': 'type'
         }
 
         self._content = None
         self._content_type = None
+        self._type = None
 
     @property
     def content(self) -> str:
@@ -113,6 +116,35 @@ def content_type(self, content_type: str) -> None:
         else:
             self._content_type = content_type
 
+    @property
+    def type(self) -> str:
+        """
+        Gets the type of this ResponseText.
+        Response text type.
+
+        :return: The type of this ResponseText.
+        :rtype: str
+        """
+        return self._type
+
+    @type.setter
+    def type(self, type: str) -> None:
+        """
+        Sets the type of this ResponseText.
+        Response text type.
+
+        :param type: The type of this ResponseText.
+        :type: str
+        """
+        if isinstance(type, int):
+            type = str(type)
+        allowed_values = ["body", "subject"]
+        if type.lower() not in map(str.lower, allowed_values):
+            # print("Invalid value for type -> " + type)
+            self._type = "outdated_sdk_version"
+        else:
+            self._type = type
+
     def to_dict(self):
         """
         Returns the model properties as a dict
diff --git a/build/PureCloudPlatformClientV2/models/routing_conversation_attributes_request.py b/build/PureCloudPlatformClientV2/models/routing_conversation_attributes_request.py
index 841570f91..397338c85 100644
--- a/build/PureCloudPlatformClientV2/models/routing_conversation_attributes_request.py
+++ b/build/PureCloudPlatformClientV2/models/routing_conversation_attributes_request.py
@@ -53,6 +53,7 @@ def __init__(self) -> None:
             'priority': 'int',
             'skill_ids': 'list[str]',
             'language_id': 'str',
+            'label_id': 'str',
             'request_scored_agents': 'list[RequestScoredAgent]'
         }
 
@@ -60,12 +61,14 @@ def __init__(self) -> None:
             'priority': 'priority',
             'skill_ids': 'skillIds',
             'language_id': 'languageId',
+            'label_id': 'labelId',
             'request_scored_agents': 'requestScoredAgents'
         }
 
         self._priority = None
         self._skill_ids = None
         self._language_id = None
+        self._label_id = None
         self._request_scored_agents = None
 
     @property
@@ -146,6 +149,30 @@ def language_id(self, language_id: str) -> None:
 
         self._language_id = language_id
 
+    @property
+    def label_id(self) -> str:
+        """
+        Gets the label_id of this RoutingConversationAttributesRequest.
+        Label requirement for the conversation.  To remove the label requirement (setting it to System Default Label), specify an empty string, i.e., \"\".
+
+        :return: The label_id of this RoutingConversationAttributesRequest.
+        :rtype: str
+        """
+        return self._label_id
+
+    @label_id.setter
+    def label_id(self, label_id: str) -> None:
+        """
+        Sets the label_id of this RoutingConversationAttributesRequest.
+        Label requirement for the conversation.  To remove the label requirement (setting it to System Default Label), specify an empty string, i.e., \"\".
+
+        :param label_id: The label_id of this RoutingConversationAttributesRequest.
+        :type: str
+        """
+        
+
+        self._label_id = label_id
+
     @property
     def request_scored_agents(self) -> List['RequestScoredAgent']:
         """
diff --git a/build/PureCloudPlatformClientV2/models/routing_conversation_attributes_response.py b/build/PureCloudPlatformClientV2/models/routing_conversation_attributes_response.py
index 71d4ead01..850c3bef3 100644
--- a/build/PureCloudPlatformClientV2/models/routing_conversation_attributes_response.py
+++ b/build/PureCloudPlatformClientV2/models/routing_conversation_attributes_response.py
@@ -36,6 +36,7 @@
     from . import Language
     from . import RoutingSkill
     from . import ScoredAgent
+    from . import UtilizationLabel
 
 class RoutingConversationAttributesResponse(object):
     """
@@ -55,6 +56,7 @@ def __init__(self) -> None:
             'priority': 'int',
             'skills': 'list[RoutingSkill]',
             'language': 'Language',
+            'label': 'UtilizationLabel',
             'scored_agents': 'list[ScoredAgent]'
         }
 
@@ -62,12 +64,14 @@ def __init__(self) -> None:
             'priority': 'priority',
             'skills': 'skills',
             'language': 'language',
+            'label': 'label',
             'scored_agents': 'scoredAgents'
         }
 
         self._priority = None
         self._skills = None
         self._language = None
+        self._label = None
         self._scored_agents = None
 
     @property
@@ -142,6 +146,30 @@ def language(self, language: 'Language') -> None:
 
         self._language = language
 
+    @property
+    def label(self) -> 'UtilizationLabel':
+        """
+        Gets the label of this RoutingConversationAttributesResponse.
+        Current label on in-queue conversation
+
+        :return: The label of this RoutingConversationAttributesResponse.
+        :rtype: UtilizationLabel
+        """
+        return self._label
+
+    @label.setter
+    def label(self, label: 'UtilizationLabel') -> None:
+        """
+        Sets the label of this RoutingConversationAttributesResponse.
+        Current label on in-queue conversation
+
+        :param label: The label of this RoutingConversationAttributesResponse.
+        :type: UtilizationLabel
+        """
+        
+
+        self._label = label
+
     @property
     def scored_agents(self) -> List['ScoredAgent']:
         """
diff --git a/build/PureCloudPlatformClientV2/models/rule_config.py b/build/PureCloudPlatformClientV2/models/rule_config.py
new file mode 100644
index 000000000..f645c396e
--- /dev/null
+++ b/build/PureCloudPlatformClientV2/models/rule_config.py
@@ -0,0 +1,195 @@
+# coding: utf-8
+
+"""
+Copyright 2016 SmartBear Software
+
+    Licensed under the Apache License, Version 2.0 (the "License");
+    you may not use this file except in compliance with the License.
+    You may obtain a copy of the License at
+
+        http://www.apache.org/licenses/LICENSE-2.0
+
+    Unless required by applicable law or agreed to in writing, software
+    distributed under the License is distributed on an "AS IS" BASIS,
+    WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+    See the License for the specific language governing permissions and
+    limitations under the License.
+
+    Ref: https://github.com/swagger-api/swagger-codegen
+"""
+
+from datetime import datetime
+from datetime import date
+from pprint import pformat
+from six import iteritems
+import re
+import json
+
+from ..utils import sanitize_for_serialization
+
+# type hinting support
+from typing import TYPE_CHECKING
+from typing import List
+from typing import Dict
+
+if TYPE_CHECKING:
+    from . import CopilotRule
+
+class RuleConfig(object):
+    """
+    NOTE: This class is auto generated by the swagger code generator program.
+    Do not edit the class manually.
+    """
+    def __init__(self) -> None:
+        """
+        RuleConfig - a model defined in Swagger
+
+        :param dict swaggerTypes: The key is attribute name
+                                  and the value is attribute type.
+        :param dict attributeMap: The key is attribute name
+                                  and the value is json key in definition.
+        """
+        self.swagger_types = {
+            'id': 'str',
+            'enabled': 'bool',
+            'rule': 'CopilotRule'
+        }
+
+        self.attribute_map = {
+            'id': 'id',
+            'enabled': 'enabled',
+            'rule': 'rule'
+        }
+
+        self._id = None
+        self._enabled = None
+        self._rule = None
+
+    @property
+    def id(self) -> str:
+        """
+        Gets the id of this RuleConfig.
+        Rule ID.
+
+        :return: The id of this RuleConfig.
+        :rtype: str
+        """
+        return self._id
+
+    @id.setter
+    def id(self, id: str) -> None:
+        """
+        Sets the id of this RuleConfig.
+        Rule ID.
+
+        :param id: The id of this RuleConfig.
+        :type: str
+        """
+        
+
+        self._id = id
+
+    @property
+    def enabled(self) -> bool:
+        """
+        Gets the enabled of this RuleConfig.
+        Rule enabled.
+
+        :return: The enabled of this RuleConfig.
+        :rtype: bool
+        """
+        return self._enabled
+
+    @enabled.setter
+    def enabled(self, enabled: bool) -> None:
+        """
+        Sets the enabled of this RuleConfig.
+        Rule enabled.
+
+        :param enabled: The enabled of this RuleConfig.
+        :type: bool
+        """
+        
+
+        self._enabled = enabled
+
+    @property
+    def rule(self) -> 'CopilotRule':
+        """
+        Gets the rule of this RuleConfig.
+        Rule configuration.
+
+        :return: The rule of this RuleConfig.
+        :rtype: CopilotRule
+        """
+        return self._rule
+
+    @rule.setter
+    def rule(self, rule: 'CopilotRule') -> None:
+        """
+        Sets the rule of this RuleConfig.
+        Rule configuration.
+
+        :param rule: The rule of this RuleConfig.
+        :type: CopilotRule
+        """
+        
+
+        self._rule = rule
+
+    def to_dict(self):
+        """
+        Returns the model properties as a dict
+        """
+        result = {}
+
+        for attr, _ in iteritems(self.swagger_types):
+            value = getattr(self, attr)
+            if isinstance(value, list):
+                result[attr] = list(map(
+                    lambda x: x.to_dict() if hasattr(x, "to_dict") else x,
+                    value
+                ))
+            elif hasattr(value, "to_dict"):
+                result[attr] = value.to_dict()
+            elif isinstance(value, dict):
+                result[attr] = dict(map(
+                    lambda item: (item[0], item[1].to_dict())
+                    if hasattr(item[1], "to_dict") else item,
+                    value.items()
+                ))
+            else:
+                result[attr] = value
+
+        return result
+
+    def to_json(self):
+        """
+        Returns the model as raw JSON
+        """
+        return json.dumps(sanitize_for_serialization(self.to_dict()))
+
+    def to_str(self):
+        """
+        Returns the string representation of the model
+        """
+        return pformat(self.to_dict())
+
+    def __repr__(self):
+        """
+        For `print` and `pprint`
+        """
+        return self.to_str()
+
+    def __eq__(self, other):
+        """
+        Returns true if both objects are equal
+        """
+        return self.__dict__ == other.__dict__
+
+    def __ne__(self, other):
+        """
+        Returns true if both objects are not equal
+        """
+        return not self == other
+
diff --git a/build/PureCloudPlatformClientV2/models/rule_engine_config.py b/build/PureCloudPlatformClientV2/models/rule_engine_config.py
new file mode 100644
index 000000000..4b9b40b95
--- /dev/null
+++ b/build/PureCloudPlatformClientV2/models/rule_engine_config.py
@@ -0,0 +1,169 @@
+# coding: utf-8
+
+"""
+Copyright 2016 SmartBear Software
+
+    Licensed under the Apache License, Version 2.0 (the "License");
+    you may not use this file except in compliance with the License.
+    You may obtain a copy of the License at
+
+        http://www.apache.org/licenses/LICENSE-2.0
+
+    Unless required by applicable law or agreed to in writing, software
+    distributed under the License is distributed on an "AS IS" BASIS,
+    WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+    See the License for the specific language governing permissions and
+    limitations under the License.
+
+    Ref: https://github.com/swagger-api/swagger-codegen
+"""
+
+from datetime import datetime
+from datetime import date
+from pprint import pformat
+from six import iteritems
+import re
+import json
+
+from ..utils import sanitize_for_serialization
+
+# type hinting support
+from typing import TYPE_CHECKING
+from typing import List
+from typing import Dict
+
+if TYPE_CHECKING:
+    from . import Fallback
+    from . import RuleConfig
+
+class RuleEngineConfig(object):
+    """
+    NOTE: This class is auto generated by the swagger code generator program.
+    Do not edit the class manually.
+    """
+    def __init__(self) -> None:
+        """
+        RuleEngineConfig - a model defined in Swagger
+
+        :param dict swaggerTypes: The key is attribute name
+                                  and the value is attribute type.
+        :param dict attributeMap: The key is attribute name
+                                  and the value is json key in definition.
+        """
+        self.swagger_types = {
+            'rules': 'list[RuleConfig]',
+            'fallback': 'Fallback'
+        }
+
+        self.attribute_map = {
+            'rules': 'rules',
+            'fallback': 'fallback'
+        }
+
+        self._rules = None
+        self._fallback = None
+
+    @property
+    def rules(self) -> List['RuleConfig']:
+        """
+        Gets the rules of this RuleEngineConfig.
+        List of rules to evaluate by the engine.
+
+        :return: The rules of this RuleEngineConfig.
+        :rtype: list[RuleConfig]
+        """
+        return self._rules
+
+    @rules.setter
+    def rules(self, rules: List['RuleConfig']) -> None:
+        """
+        Sets the rules of this RuleEngineConfig.
+        List of rules to evaluate by the engine.
+
+        :param rules: The rules of this RuleEngineConfig.
+        :type: list[RuleConfig]
+        """
+        
+
+        self._rules = rules
+
+    @property
+    def fallback(self) -> 'Fallback':
+        """
+        Gets the fallback of this RuleEngineConfig.
+        Fallback configuration.
+
+        :return: The fallback of this RuleEngineConfig.
+        :rtype: Fallback
+        """
+        return self._fallback
+
+    @fallback.setter
+    def fallback(self, fallback: 'Fallback') -> None:
+        """
+        Sets the fallback of this RuleEngineConfig.
+        Fallback configuration.
+
+        :param fallback: The fallback of this RuleEngineConfig.
+        :type: Fallback
+        """
+        
+
+        self._fallback = fallback
+
+    def to_dict(self):
+        """
+        Returns the model properties as a dict
+        """
+        result = {}
+
+        for attr, _ in iteritems(self.swagger_types):
+            value = getattr(self, attr)
+            if isinstance(value, list):
+                result[attr] = list(map(
+                    lambda x: x.to_dict() if hasattr(x, "to_dict") else x,
+                    value
+                ))
+            elif hasattr(value, "to_dict"):
+                result[attr] = value.to_dict()
+            elif isinstance(value, dict):
+                result[attr] = dict(map(
+                    lambda item: (item[0], item[1].to_dict())
+                    if hasattr(item[1], "to_dict") else item,
+                    value.items()
+                ))
+            else:
+                result[attr] = value
+
+        return result
+
+    def to_json(self):
+        """
+        Returns the model as raw JSON
+        """
+        return json.dumps(sanitize_for_serialization(self.to_dict()))
+
+    def to_str(self):
+        """
+        Returns the string representation of the model
+        """
+        return pformat(self.to_dict())
+
+    def __repr__(self):
+        """
+        For `print` and `pprint`
+        """
+        return self.to_str()
+
+    def __eq__(self, other):
+        """
+        Returns true if both objects are equal
+        """
+        return self.__dict__ == other.__dict__
+
+    def __ne__(self, other):
+        """
+        Returns true if both objects are not equal
+        """
+        return not self == other
+
diff --git a/build/PureCloudPlatformClientV2/models/rule_set_entity_listing.py b/build/PureCloudPlatformClientV2/models/rule_set_entity_listing.py
index c3b5c9298..945f074fa 100644
--- a/build/PureCloudPlatformClientV2/models/rule_set_entity_listing.py
+++ b/build/PureCloudPlatformClientV2/models/rule_set_entity_listing.py
@@ -54,8 +54,8 @@ def __init__(self) -> None:
             'page_size': 'int',
             'page_number': 'int',
             'total': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -67,8 +67,8 @@ def __init__(self) -> None:
             'page_size': 'pageSize',
             'page_number': 'pageNumber',
             'total': 'total',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -79,8 +79,8 @@ def __init__(self) -> None:
         self._page_size = None
         self._page_number = None
         self._total = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -183,52 +183,52 @@ def total(self, total: int) -> None:
         self._total = total
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this RuleSetEntityListing.
+        Gets the first_uri of this RuleSetEntityListing.
 
 
-        :return: The last_uri of this RuleSetEntityListing.
+        :return: The first_uri of this RuleSetEntityListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this RuleSetEntityListing.
+        Sets the first_uri of this RuleSetEntityListing.
 
 
-        :param last_uri: The last_uri of this RuleSetEntityListing.
+        :param first_uri: The first_uri of this RuleSetEntityListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this RuleSetEntityListing.
+        Gets the last_uri of this RuleSetEntityListing.
 
 
-        :return: The first_uri of this RuleSetEntityListing.
+        :return: The last_uri of this RuleSetEntityListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this RuleSetEntityListing.
+        Sets the last_uri of this RuleSetEntityListing.
 
 
-        :param first_uri: The first_uri of this RuleSetEntityListing.
+        :param last_uri: The last_uri of this RuleSetEntityListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/schedule_division_view_entity_listing.py b/build/PureCloudPlatformClientV2/models/schedule_division_view_entity_listing.py
index 9fc5c2e8d..dd2dc5bde 100644
--- a/build/PureCloudPlatformClientV2/models/schedule_division_view_entity_listing.py
+++ b/build/PureCloudPlatformClientV2/models/schedule_division_view_entity_listing.py
@@ -55,8 +55,8 @@ def __init__(self) -> None:
             'page_number': 'int',
             'total': 'int',
             'total_number_of_entities': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -69,8 +69,8 @@ def __init__(self) -> None:
             'page_number': 'pageNumber',
             'total': 'total',
             'total_number_of_entities': 'totalNumberOfEntities',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -82,8 +82,8 @@ def __init__(self) -> None:
         self._page_number = None
         self._total = None
         self._total_number_of_entities = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -210,52 +210,52 @@ def total_number_of_entities(self, total_number_of_entities: int) -> None:
         self._total_number_of_entities = total_number_of_entities
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this ScheduleDivisionViewEntityListing.
+        Gets the first_uri of this ScheduleDivisionViewEntityListing.
 
 
-        :return: The last_uri of this ScheduleDivisionViewEntityListing.
+        :return: The first_uri of this ScheduleDivisionViewEntityListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this ScheduleDivisionViewEntityListing.
+        Sets the first_uri of this ScheduleDivisionViewEntityListing.
 
 
-        :param last_uri: The last_uri of this ScheduleDivisionViewEntityListing.
+        :param first_uri: The first_uri of this ScheduleDivisionViewEntityListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this ScheduleDivisionViewEntityListing.
+        Gets the last_uri of this ScheduleDivisionViewEntityListing.
 
 
-        :return: The first_uri of this ScheduleDivisionViewEntityListing.
+        :return: The last_uri of this ScheduleDivisionViewEntityListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this ScheduleDivisionViewEntityListing.
+        Sets the last_uri of this ScheduleDivisionViewEntityListing.
 
 
-        :param first_uri: The first_uri of this ScheduleDivisionViewEntityListing.
+        :param last_uri: The last_uri of this ScheduleDivisionViewEntityListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/schedule_entity_listing.py b/build/PureCloudPlatformClientV2/models/schedule_entity_listing.py
index 117826b3f..a1bc13d6e 100644
--- a/build/PureCloudPlatformClientV2/models/schedule_entity_listing.py
+++ b/build/PureCloudPlatformClientV2/models/schedule_entity_listing.py
@@ -55,8 +55,8 @@ def __init__(self) -> None:
             'page_number': 'int',
             'total': 'int',
             'total_number_of_entities': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -69,8 +69,8 @@ def __init__(self) -> None:
             'page_number': 'pageNumber',
             'total': 'total',
             'total_number_of_entities': 'totalNumberOfEntities',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -82,8 +82,8 @@ def __init__(self) -> None:
         self._page_number = None
         self._total = None
         self._total_number_of_entities = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -210,52 +210,52 @@ def total_number_of_entities(self, total_number_of_entities: int) -> None:
         self._total_number_of_entities = total_number_of_entities
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this ScheduleEntityListing.
+        Gets the first_uri of this ScheduleEntityListing.
 
 
-        :return: The last_uri of this ScheduleEntityListing.
+        :return: The first_uri of this ScheduleEntityListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this ScheduleEntityListing.
+        Sets the first_uri of this ScheduleEntityListing.
 
 
-        :param last_uri: The last_uri of this ScheduleEntityListing.
+        :param first_uri: The first_uri of this ScheduleEntityListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this ScheduleEntityListing.
+        Gets the last_uri of this ScheduleEntityListing.
 
 
-        :return: The first_uri of this ScheduleEntityListing.
+        :return: The last_uri of this ScheduleEntityListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this ScheduleEntityListing.
+        Sets the last_uri of this ScheduleEntityListing.
 
 
-        :param first_uri: The first_uri of this ScheduleEntityListing.
+        :param last_uri: The last_uri of this ScheduleEntityListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/schedule_group_division_view_entity_listing.py b/build/PureCloudPlatformClientV2/models/schedule_group_division_view_entity_listing.py
index bd23cafdf..9e6925ae2 100644
--- a/build/PureCloudPlatformClientV2/models/schedule_group_division_view_entity_listing.py
+++ b/build/PureCloudPlatformClientV2/models/schedule_group_division_view_entity_listing.py
@@ -55,8 +55,8 @@ def __init__(self) -> None:
             'page_number': 'int',
             'total': 'int',
             'total_number_of_entities': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -69,8 +69,8 @@ def __init__(self) -> None:
             'page_number': 'pageNumber',
             'total': 'total',
             'total_number_of_entities': 'totalNumberOfEntities',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -82,8 +82,8 @@ def __init__(self) -> None:
         self._page_number = None
         self._total = None
         self._total_number_of_entities = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -210,52 +210,52 @@ def total_number_of_entities(self, total_number_of_entities: int) -> None:
         self._total_number_of_entities = total_number_of_entities
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this ScheduleGroupDivisionViewEntityListing.
+        Gets the first_uri of this ScheduleGroupDivisionViewEntityListing.
 
 
-        :return: The last_uri of this ScheduleGroupDivisionViewEntityListing.
+        :return: The first_uri of this ScheduleGroupDivisionViewEntityListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this ScheduleGroupDivisionViewEntityListing.
+        Sets the first_uri of this ScheduleGroupDivisionViewEntityListing.
 
 
-        :param last_uri: The last_uri of this ScheduleGroupDivisionViewEntityListing.
+        :param first_uri: The first_uri of this ScheduleGroupDivisionViewEntityListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this ScheduleGroupDivisionViewEntityListing.
+        Gets the last_uri of this ScheduleGroupDivisionViewEntityListing.
 
 
-        :return: The first_uri of this ScheduleGroupDivisionViewEntityListing.
+        :return: The last_uri of this ScheduleGroupDivisionViewEntityListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this ScheduleGroupDivisionViewEntityListing.
+        Sets the last_uri of this ScheduleGroupDivisionViewEntityListing.
 
 
-        :param first_uri: The first_uri of this ScheduleGroupDivisionViewEntityListing.
+        :param last_uri: The last_uri of this ScheduleGroupDivisionViewEntityListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/schedule_group_entity_listing.py b/build/PureCloudPlatformClientV2/models/schedule_group_entity_listing.py
index 4fbe086fd..0682f79f6 100644
--- a/build/PureCloudPlatformClientV2/models/schedule_group_entity_listing.py
+++ b/build/PureCloudPlatformClientV2/models/schedule_group_entity_listing.py
@@ -55,8 +55,8 @@ def __init__(self) -> None:
             'page_number': 'int',
             'total': 'int',
             'total_number_of_entities': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -69,8 +69,8 @@ def __init__(self) -> None:
             'page_number': 'pageNumber',
             'total': 'total',
             'total_number_of_entities': 'totalNumberOfEntities',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -82,8 +82,8 @@ def __init__(self) -> None:
         self._page_number = None
         self._total = None
         self._total_number_of_entities = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -210,52 +210,52 @@ def total_number_of_entities(self, total_number_of_entities: int) -> None:
         self._total_number_of_entities = total_number_of_entities
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this ScheduleGroupEntityListing.
+        Gets the first_uri of this ScheduleGroupEntityListing.
 
 
-        :return: The last_uri of this ScheduleGroupEntityListing.
+        :return: The first_uri of this ScheduleGroupEntityListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this ScheduleGroupEntityListing.
+        Sets the first_uri of this ScheduleGroupEntityListing.
 
 
-        :param last_uri: The last_uri of this ScheduleGroupEntityListing.
+        :param first_uri: The first_uri of this ScheduleGroupEntityListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this ScheduleGroupEntityListing.
+        Gets the last_uri of this ScheduleGroupEntityListing.
 
 
-        :return: The first_uri of this ScheduleGroupEntityListing.
+        :return: The last_uri of this ScheduleGroupEntityListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this ScheduleGroupEntityListing.
+        Sets the last_uri of this ScheduleGroupEntityListing.
 
 
-        :param first_uri: The first_uri of this ScheduleGroupEntityListing.
+        :param last_uri: The last_uri of this ScheduleGroupEntityListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/screen_recording_session_listing.py b/build/PureCloudPlatformClientV2/models/screen_recording_session_listing.py
index a64718740..ab5cfacdf 100644
--- a/build/PureCloudPlatformClientV2/models/screen_recording_session_listing.py
+++ b/build/PureCloudPlatformClientV2/models/screen_recording_session_listing.py
@@ -54,8 +54,8 @@ def __init__(self) -> None:
             'page_size': 'int',
             'page_number': 'int',
             'total': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -67,8 +67,8 @@ def __init__(self) -> None:
             'page_size': 'pageSize',
             'page_number': 'pageNumber',
             'total': 'total',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -79,8 +79,8 @@ def __init__(self) -> None:
         self._page_size = None
         self._page_number = None
         self._total = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -183,52 +183,52 @@ def total(self, total: int) -> None:
         self._total = total
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this ScreenRecordingSessionListing.
+        Gets the first_uri of this ScreenRecordingSessionListing.
 
 
-        :return: The last_uri of this ScreenRecordingSessionListing.
+        :return: The first_uri of this ScreenRecordingSessionListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this ScreenRecordingSessionListing.
+        Sets the first_uri of this ScreenRecordingSessionListing.
 
 
-        :param last_uri: The last_uri of this ScreenRecordingSessionListing.
+        :param first_uri: The first_uri of this ScreenRecordingSessionListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this ScreenRecordingSessionListing.
+        Gets the last_uri of this ScreenRecordingSessionListing.
 
 
-        :return: The first_uri of this ScreenRecordingSessionListing.
+        :return: The last_uri of this ScreenRecordingSessionListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this ScreenRecordingSessionListing.
+        Sets the last_uri of this ScreenRecordingSessionListing.
 
 
-        :param first_uri: The first_uri of this ScreenRecordingSessionListing.
+        :param last_uri: The last_uri of this ScreenRecordingSessionListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/script_entity_listing.py b/build/PureCloudPlatformClientV2/models/script_entity_listing.py
index 14c19b6fc..0b2669e50 100644
--- a/build/PureCloudPlatformClientV2/models/script_entity_listing.py
+++ b/build/PureCloudPlatformClientV2/models/script_entity_listing.py
@@ -54,8 +54,8 @@ def __init__(self) -> None:
             'page_size': 'int',
             'page_number': 'int',
             'total': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -67,8 +67,8 @@ def __init__(self) -> None:
             'page_size': 'pageSize',
             'page_number': 'pageNumber',
             'total': 'total',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -79,8 +79,8 @@ def __init__(self) -> None:
         self._page_size = None
         self._page_number = None
         self._total = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -183,52 +183,52 @@ def total(self, total: int) -> None:
         self._total = total
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this ScriptEntityListing.
+        Gets the first_uri of this ScriptEntityListing.
 
 
-        :return: The last_uri of this ScriptEntityListing.
+        :return: The first_uri of this ScriptEntityListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this ScriptEntityListing.
+        Sets the first_uri of this ScriptEntityListing.
 
 
-        :param last_uri: The last_uri of this ScriptEntityListing.
+        :param first_uri: The first_uri of this ScriptEntityListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this ScriptEntityListing.
+        Gets the last_uri of this ScriptEntityListing.
 
 
-        :return: The first_uri of this ScriptEntityListing.
+        :return: The last_uri of this ScriptEntityListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this ScriptEntityListing.
+        Sets the last_uri of this ScriptEntityListing.
 
 
-        :param first_uri: The first_uri of this ScriptEntityListing.
+        :param last_uri: The last_uri of this ScriptEntityListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/security_profile_entity_listing.py b/build/PureCloudPlatformClientV2/models/security_profile_entity_listing.py
index 5b9f0989c..7cce9f15c 100644
--- a/build/PureCloudPlatformClientV2/models/security_profile_entity_listing.py
+++ b/build/PureCloudPlatformClientV2/models/security_profile_entity_listing.py
@@ -54,8 +54,8 @@ def __init__(self) -> None:
             'page_size': 'int',
             'page_number': 'int',
             'total': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -67,8 +67,8 @@ def __init__(self) -> None:
             'page_size': 'pageSize',
             'page_number': 'pageNumber',
             'total': 'total',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -79,8 +79,8 @@ def __init__(self) -> None:
         self._page_size = None
         self._page_number = None
         self._total = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -183,52 +183,52 @@ def total(self, total: int) -> None:
         self._total = total
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this SecurityProfileEntityListing.
+        Gets the first_uri of this SecurityProfileEntityListing.
 
 
-        :return: The last_uri of this SecurityProfileEntityListing.
+        :return: The first_uri of this SecurityProfileEntityListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this SecurityProfileEntityListing.
+        Sets the first_uri of this SecurityProfileEntityListing.
 
 
-        :param last_uri: The last_uri of this SecurityProfileEntityListing.
+        :param first_uri: The first_uri of this SecurityProfileEntityListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this SecurityProfileEntityListing.
+        Gets the last_uri of this SecurityProfileEntityListing.
 
 
-        :return: The first_uri of this SecurityProfileEntityListing.
+        :return: The last_uri of this SecurityProfileEntityListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this SecurityProfileEntityListing.
+        Sets the last_uri of this SecurityProfileEntityListing.
 
 
-        :param first_uri: The first_uri of this SecurityProfileEntityListing.
+        :param last_uri: The last_uri of this SecurityProfileEntityListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/segment_listing.py b/build/PureCloudPlatformClientV2/models/segment_listing.py
index b07b2db1f..0a0a6e31a 100644
--- a/build/PureCloudPlatformClientV2/models/segment_listing.py
+++ b/build/PureCloudPlatformClientV2/models/segment_listing.py
@@ -54,8 +54,8 @@ def __init__(self) -> None:
             'page_size': 'int',
             'page_number': 'int',
             'total': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -67,8 +67,8 @@ def __init__(self) -> None:
             'page_size': 'pageSize',
             'page_number': 'pageNumber',
             'total': 'total',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -79,8 +79,8 @@ def __init__(self) -> None:
         self._page_size = None
         self._page_number = None
         self._total = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -183,52 +183,52 @@ def total(self, total: int) -> None:
         self._total = total
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this SegmentListing.
+        Gets the first_uri of this SegmentListing.
 
 
-        :return: The last_uri of this SegmentListing.
+        :return: The first_uri of this SegmentListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this SegmentListing.
+        Sets the first_uri of this SegmentListing.
 
 
-        :param last_uri: The last_uri of this SegmentListing.
+        :param first_uri: The first_uri of this SegmentListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this SegmentListing.
+        Gets the last_uri of this SegmentListing.
 
 
-        :return: The first_uri of this SegmentListing.
+        :return: The last_uri of this SegmentListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this SegmentListing.
+        Sets the last_uri of this SegmentListing.
 
 
-        :param first_uri: The first_uri of this SegmentListing.
+        :param last_uri: The last_uri of this SegmentListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/share_entity_listing.py b/build/PureCloudPlatformClientV2/models/share_entity_listing.py
index ea4409410..887aa4d97 100644
--- a/build/PureCloudPlatformClientV2/models/share_entity_listing.py
+++ b/build/PureCloudPlatformClientV2/models/share_entity_listing.py
@@ -54,8 +54,8 @@ def __init__(self) -> None:
             'page_size': 'int',
             'page_number': 'int',
             'total': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -67,8 +67,8 @@ def __init__(self) -> None:
             'page_size': 'pageSize',
             'page_number': 'pageNumber',
             'total': 'total',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -79,8 +79,8 @@ def __init__(self) -> None:
         self._page_size = None
         self._page_number = None
         self._total = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -183,52 +183,52 @@ def total(self, total: int) -> None:
         self._total = total
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this ShareEntityListing.
+        Gets the first_uri of this ShareEntityListing.
 
 
-        :return: The last_uri of this ShareEntityListing.
+        :return: The first_uri of this ShareEntityListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this ShareEntityListing.
+        Sets the first_uri of this ShareEntityListing.
 
 
-        :param last_uri: The last_uri of this ShareEntityListing.
+        :param first_uri: The first_uri of this ShareEntityListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this ShareEntityListing.
+        Gets the last_uri of this ShareEntityListing.
 
 
-        :return: The first_uri of this ShareEntityListing.
+        :return: The last_uri of this ShareEntityListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this ShareEntityListing.
+        Sets the last_uri of this ShareEntityListing.
 
 
-        :param first_uri: The first_uri of this ShareEntityListing.
+        :param last_uri: The last_uri of this ShareEntityListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/site_entity_listing.py b/build/PureCloudPlatformClientV2/models/site_entity_listing.py
index f9121a9db..b08dfa2c4 100644
--- a/build/PureCloudPlatformClientV2/models/site_entity_listing.py
+++ b/build/PureCloudPlatformClientV2/models/site_entity_listing.py
@@ -55,8 +55,8 @@ def __init__(self) -> None:
             'page_number': 'int',
             'total': 'int',
             'total_number_of_entities': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -69,8 +69,8 @@ def __init__(self) -> None:
             'page_number': 'pageNumber',
             'total': 'total',
             'total_number_of_entities': 'totalNumberOfEntities',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -82,8 +82,8 @@ def __init__(self) -> None:
         self._page_number = None
         self._total = None
         self._total_number_of_entities = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -210,52 +210,52 @@ def total_number_of_entities(self, total_number_of_entities: int) -> None:
         self._total_number_of_entities = total_number_of_entities
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this SiteEntityListing.
+        Gets the first_uri of this SiteEntityListing.
 
 
-        :return: The last_uri of this SiteEntityListing.
+        :return: The first_uri of this SiteEntityListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this SiteEntityListing.
+        Sets the first_uri of this SiteEntityListing.
 
 
-        :param last_uri: The last_uri of this SiteEntityListing.
+        :param first_uri: The first_uri of this SiteEntityListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this SiteEntityListing.
+        Gets the last_uri of this SiteEntityListing.
 
 
-        :return: The first_uri of this SiteEntityListing.
+        :return: The last_uri of this SiteEntityListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this SiteEntityListing.
+        Sets the last_uri of this SiteEntityListing.
 
 
-        :param first_uri: The first_uri of this SiteEntityListing.
+        :param last_uri: The last_uri of this SiteEntityListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/skill_entity_listing.py b/build/PureCloudPlatformClientV2/models/skill_entity_listing.py
index 468eec96c..8b454babe 100644
--- a/build/PureCloudPlatformClientV2/models/skill_entity_listing.py
+++ b/build/PureCloudPlatformClientV2/models/skill_entity_listing.py
@@ -54,8 +54,8 @@ def __init__(self) -> None:
             'page_size': 'int',
             'page_number': 'int',
             'total': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -67,8 +67,8 @@ def __init__(self) -> None:
             'page_size': 'pageSize',
             'page_number': 'pageNumber',
             'total': 'total',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -79,8 +79,8 @@ def __init__(self) -> None:
         self._page_size = None
         self._page_number = None
         self._total = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -183,52 +183,52 @@ def total(self, total: int) -> None:
         self._total = total
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this SkillEntityListing.
+        Gets the first_uri of this SkillEntityListing.
 
 
-        :return: The last_uri of this SkillEntityListing.
+        :return: The first_uri of this SkillEntityListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this SkillEntityListing.
+        Sets the first_uri of this SkillEntityListing.
 
 
-        :param last_uri: The last_uri of this SkillEntityListing.
+        :param first_uri: The first_uri of this SkillEntityListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this SkillEntityListing.
+        Gets the last_uri of this SkillEntityListing.
 
 
-        :return: The first_uri of this SkillEntityListing.
+        :return: The last_uri of this SkillEntityListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this SkillEntityListing.
+        Sets the last_uri of this SkillEntityListing.
 
 
-        :param first_uri: The first_uri of this SkillEntityListing.
+        :param last_uri: The last_uri of this SkillEntityListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/sms_address_entity_listing.py b/build/PureCloudPlatformClientV2/models/sms_address_entity_listing.py
index b44e21a82..8892a608a 100644
--- a/build/PureCloudPlatformClientV2/models/sms_address_entity_listing.py
+++ b/build/PureCloudPlatformClientV2/models/sms_address_entity_listing.py
@@ -54,8 +54,8 @@ def __init__(self) -> None:
             'page_size': 'int',
             'page_number': 'int',
             'total': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -67,8 +67,8 @@ def __init__(self) -> None:
             'page_size': 'pageSize',
             'page_number': 'pageNumber',
             'total': 'total',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -79,8 +79,8 @@ def __init__(self) -> None:
         self._page_size = None
         self._page_number = None
         self._total = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -183,52 +183,52 @@ def total(self, total: int) -> None:
         self._total = total
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this SmsAddressEntityListing.
+        Gets the first_uri of this SmsAddressEntityListing.
 
 
-        :return: The last_uri of this SmsAddressEntityListing.
+        :return: The first_uri of this SmsAddressEntityListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this SmsAddressEntityListing.
+        Sets the first_uri of this SmsAddressEntityListing.
 
 
-        :param last_uri: The last_uri of this SmsAddressEntityListing.
+        :param first_uri: The first_uri of this SmsAddressEntityListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this SmsAddressEntityListing.
+        Gets the last_uri of this SmsAddressEntityListing.
 
 
-        :return: The first_uri of this SmsAddressEntityListing.
+        :return: The last_uri of this SmsAddressEntityListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this SmsAddressEntityListing.
+        Sets the last_uri of this SmsAddressEntityListing.
 
 
-        :param first_uri: The first_uri of this SmsAddressEntityListing.
+        :param last_uri: The last_uri of this SmsAddressEntityListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/sms_phone_number_entity_listing.py b/build/PureCloudPlatformClientV2/models/sms_phone_number_entity_listing.py
index 6e92dcf6f..cdfe782e9 100644
--- a/build/PureCloudPlatformClientV2/models/sms_phone_number_entity_listing.py
+++ b/build/PureCloudPlatformClientV2/models/sms_phone_number_entity_listing.py
@@ -54,8 +54,8 @@ def __init__(self) -> None:
             'page_size': 'int',
             'page_number': 'int',
             'total': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -67,8 +67,8 @@ def __init__(self) -> None:
             'page_size': 'pageSize',
             'page_number': 'pageNumber',
             'total': 'total',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -79,8 +79,8 @@ def __init__(self) -> None:
         self._page_size = None
         self._page_number = None
         self._total = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -183,52 +183,52 @@ def total(self, total: int) -> None:
         self._total = total
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this SmsPhoneNumberEntityListing.
+        Gets the first_uri of this SmsPhoneNumberEntityListing.
 
 
-        :return: The last_uri of this SmsPhoneNumberEntityListing.
+        :return: The first_uri of this SmsPhoneNumberEntityListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this SmsPhoneNumberEntityListing.
+        Sets the first_uri of this SmsPhoneNumberEntityListing.
 
 
-        :param last_uri: The last_uri of this SmsPhoneNumberEntityListing.
+        :param first_uri: The first_uri of this SmsPhoneNumberEntityListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this SmsPhoneNumberEntityListing.
+        Gets the last_uri of this SmsPhoneNumberEntityListing.
 
 
-        :return: The first_uri of this SmsPhoneNumberEntityListing.
+        :return: The last_uri of this SmsPhoneNumberEntityListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this SmsPhoneNumberEntityListing.
+        Sets the last_uri of this SmsPhoneNumberEntityListing.
 
 
-        :param first_uri: The first_uri of this SmsPhoneNumberEntityListing.
+        :param last_uri: The last_uri of this SmsPhoneNumberEntityListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/station_entity_listing.py b/build/PureCloudPlatformClientV2/models/station_entity_listing.py
index fb47f6d76..60e0dbaaf 100644
--- a/build/PureCloudPlatformClientV2/models/station_entity_listing.py
+++ b/build/PureCloudPlatformClientV2/models/station_entity_listing.py
@@ -55,8 +55,8 @@ def __init__(self) -> None:
             'page_number': 'int',
             'total': 'int',
             'total_number_of_entities': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -69,8 +69,8 @@ def __init__(self) -> None:
             'page_number': 'pageNumber',
             'total': 'total',
             'total_number_of_entities': 'totalNumberOfEntities',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -82,8 +82,8 @@ def __init__(self) -> None:
         self._page_number = None
         self._total = None
         self._total_number_of_entities = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -210,52 +210,52 @@ def total_number_of_entities(self, total_number_of_entities: int) -> None:
         self._total_number_of_entities = total_number_of_entities
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this StationEntityListing.
+        Gets the first_uri of this StationEntityListing.
 
 
-        :return: The last_uri of this StationEntityListing.
+        :return: The first_uri of this StationEntityListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this StationEntityListing.
+        Sets the first_uri of this StationEntityListing.
 
 
-        :param last_uri: The last_uri of this StationEntityListing.
+        :param first_uri: The first_uri of this StationEntityListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this StationEntityListing.
+        Gets the last_uri of this StationEntityListing.
 
 
-        :return: The first_uri of this StationEntityListing.
+        :return: The last_uri of this StationEntityListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this StationEntityListing.
+        Sets the last_uri of this StationEntityListing.
 
 
-        :param first_uri: The first_uri of this StationEntityListing.
+        :param last_uri: The last_uri of this StationEntityListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/stt_engine_entity_listing.py b/build/PureCloudPlatformClientV2/models/stt_engine_entity_listing.py
index 90c8adb4b..dfe9eaa5f 100644
--- a/build/PureCloudPlatformClientV2/models/stt_engine_entity_listing.py
+++ b/build/PureCloudPlatformClientV2/models/stt_engine_entity_listing.py
@@ -54,8 +54,8 @@ def __init__(self) -> None:
             'page_size': 'int',
             'page_number': 'int',
             'total': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -67,8 +67,8 @@ def __init__(self) -> None:
             'page_size': 'pageSize',
             'page_number': 'pageNumber',
             'total': 'total',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -79,8 +79,8 @@ def __init__(self) -> None:
         self._page_size = None
         self._page_number = None
         self._total = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -183,52 +183,52 @@ def total(self, total: int) -> None:
         self._total = total
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this SttEngineEntityListing.
+        Gets the first_uri of this SttEngineEntityListing.
 
 
-        :return: The last_uri of this SttEngineEntityListing.
+        :return: The first_uri of this SttEngineEntityListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this SttEngineEntityListing.
+        Sets the first_uri of this SttEngineEntityListing.
 
 
-        :param last_uri: The last_uri of this SttEngineEntityListing.
+        :param first_uri: The first_uri of this SttEngineEntityListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this SttEngineEntityListing.
+        Gets the last_uri of this SttEngineEntityListing.
 
 
-        :return: The first_uri of this SttEngineEntityListing.
+        :return: The last_uri of this SttEngineEntityListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this SttEngineEntityListing.
+        Sets the last_uri of this SttEngineEntityListing.
 
 
-        :param first_uri: The first_uri of this SttEngineEntityListing.
+        :param last_uri: The last_uri of this SttEngineEntityListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/subject_division_grants_entity_listing.py b/build/PureCloudPlatformClientV2/models/subject_division_grants_entity_listing.py
index e7a413ab4..58e35039b 100644
--- a/build/PureCloudPlatformClientV2/models/subject_division_grants_entity_listing.py
+++ b/build/PureCloudPlatformClientV2/models/subject_division_grants_entity_listing.py
@@ -54,8 +54,8 @@ def __init__(self) -> None:
             'page_size': 'int',
             'page_number': 'int',
             'total': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -67,8 +67,8 @@ def __init__(self) -> None:
             'page_size': 'pageSize',
             'page_number': 'pageNumber',
             'total': 'total',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -79,8 +79,8 @@ def __init__(self) -> None:
         self._page_size = None
         self._page_number = None
         self._total = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -183,52 +183,52 @@ def total(self, total: int) -> None:
         self._total = total
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this SubjectDivisionGrantsEntityListing.
+        Gets the first_uri of this SubjectDivisionGrantsEntityListing.
 
 
-        :return: The last_uri of this SubjectDivisionGrantsEntityListing.
+        :return: The first_uri of this SubjectDivisionGrantsEntityListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this SubjectDivisionGrantsEntityListing.
+        Sets the first_uri of this SubjectDivisionGrantsEntityListing.
 
 
-        :param last_uri: The last_uri of this SubjectDivisionGrantsEntityListing.
+        :param first_uri: The first_uri of this SubjectDivisionGrantsEntityListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this SubjectDivisionGrantsEntityListing.
+        Gets the last_uri of this SubjectDivisionGrantsEntityListing.
 
 
-        :return: The first_uri of this SubjectDivisionGrantsEntityListing.
+        :return: The last_uri of this SubjectDivisionGrantsEntityListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this SubjectDivisionGrantsEntityListing.
+        Sets the last_uri of this SubjectDivisionGrantsEntityListing.
 
 
-        :param first_uri: The first_uri of this SubjectDivisionGrantsEntityListing.
+        :param last_uri: The last_uri of this SubjectDivisionGrantsEntityListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/summary_generation_config.py b/build/PureCloudPlatformClientV2/models/summary_generation_config.py
new file mode 100644
index 000000000..2b056b77e
--- /dev/null
+++ b/build/PureCloudPlatformClientV2/models/summary_generation_config.py
@@ -0,0 +1,139 @@
+# coding: utf-8
+
+"""
+Copyright 2016 SmartBear Software
+
+    Licensed under the Apache License, Version 2.0 (the "License");
+    you may not use this file except in compliance with the License.
+    You may obtain a copy of the License at
+
+        http://www.apache.org/licenses/LICENSE-2.0
+
+    Unless required by applicable law or agreed to in writing, software
+    distributed under the License is distributed on an "AS IS" BASIS,
+    WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+    See the License for the specific language governing permissions and
+    limitations under the License.
+
+    Ref: https://github.com/swagger-api/swagger-codegen
+"""
+
+from datetime import datetime
+from datetime import date
+from pprint import pformat
+from six import iteritems
+import re
+import json
+
+from ..utils import sanitize_for_serialization
+
+# type hinting support
+from typing import TYPE_CHECKING
+from typing import List
+from typing import Dict
+
+
+class SummaryGenerationConfig(object):
+    """
+    NOTE: This class is auto generated by the swagger code generator program.
+    Do not edit the class manually.
+    """
+    def __init__(self) -> None:
+        """
+        SummaryGenerationConfig - a model defined in Swagger
+
+        :param dict swaggerTypes: The key is attribute name
+                                  and the value is attribute type.
+        :param dict attributeMap: The key is attribute name
+                                  and the value is json key in definition.
+        """
+        self.swagger_types = {
+            'enabled': 'bool'
+        }
+
+        self.attribute_map = {
+            'enabled': 'enabled'
+        }
+
+        self._enabled = None
+
+    @property
+    def enabled(self) -> bool:
+        """
+        Gets the enabled of this SummaryGenerationConfig.
+        Copilot generated summary is enabled.
+
+        :return: The enabled of this SummaryGenerationConfig.
+        :rtype: bool
+        """
+        return self._enabled
+
+    @enabled.setter
+    def enabled(self, enabled: bool) -> None:
+        """
+        Sets the enabled of this SummaryGenerationConfig.
+        Copilot generated summary is enabled.
+
+        :param enabled: The enabled of this SummaryGenerationConfig.
+        :type: bool
+        """
+        
+
+        self._enabled = enabled
+
+    def to_dict(self):
+        """
+        Returns the model properties as a dict
+        """
+        result = {}
+
+        for attr, _ in iteritems(self.swagger_types):
+            value = getattr(self, attr)
+            if isinstance(value, list):
+                result[attr] = list(map(
+                    lambda x: x.to_dict() if hasattr(x, "to_dict") else x,
+                    value
+                ))
+            elif hasattr(value, "to_dict"):
+                result[attr] = value.to_dict()
+            elif isinstance(value, dict):
+                result[attr] = dict(map(
+                    lambda item: (item[0], item[1].to_dict())
+                    if hasattr(item[1], "to_dict") else item,
+                    value.items()
+                ))
+            else:
+                result[attr] = value
+
+        return result
+
+    def to_json(self):
+        """
+        Returns the model as raw JSON
+        """
+        return json.dumps(sanitize_for_serialization(self.to_dict()))
+
+    def to_str(self):
+        """
+        Returns the string representation of the model
+        """
+        return pformat(self.to_dict())
+
+    def __repr__(self):
+        """
+        For `print` and `pprint`
+        """
+        return self.to_str()
+
+    def __eq__(self, other):
+        """
+        Returns true if both objects are equal
+        """
+        return self.__dict__ == other.__dict__
+
+    def __ne__(self, other):
+        """
+        Returns true if both objects are not equal
+        """
+        return not self == other
+
diff --git a/build/PureCloudPlatformClientV2/models/supported_content_listing.py b/build/PureCloudPlatformClientV2/models/supported_content_listing.py
index bdd424ba7..2b374d470 100644
--- a/build/PureCloudPlatformClientV2/models/supported_content_listing.py
+++ b/build/PureCloudPlatformClientV2/models/supported_content_listing.py
@@ -54,8 +54,8 @@ def __init__(self) -> None:
             'page_size': 'int',
             'page_number': 'int',
             'total': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -67,8 +67,8 @@ def __init__(self) -> None:
             'page_size': 'pageSize',
             'page_number': 'pageNumber',
             'total': 'total',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -79,8 +79,8 @@ def __init__(self) -> None:
         self._page_size = None
         self._page_number = None
         self._total = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -183,52 +183,52 @@ def total(self, total: int) -> None:
         self._total = total
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this SupportedContentListing.
+        Gets the first_uri of this SupportedContentListing.
 
 
-        :return: The last_uri of this SupportedContentListing.
+        :return: The first_uri of this SupportedContentListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this SupportedContentListing.
+        Sets the first_uri of this SupportedContentListing.
 
 
-        :param last_uri: The last_uri of this SupportedContentListing.
+        :param first_uri: The first_uri of this SupportedContentListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this SupportedContentListing.
+        Gets the last_uri of this SupportedContentListing.
 
 
-        :return: The first_uri of this SupportedContentListing.
+        :return: The last_uri of this SupportedContentListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this SupportedContentListing.
+        Sets the last_uri of this SupportedContentListing.
 
 
-        :param first_uri: The first_uri of this SupportedContentListing.
+        :param last_uri: The last_uri of this SupportedContentListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/survey_form_entity_listing.py b/build/PureCloudPlatformClientV2/models/survey_form_entity_listing.py
index fbfec288f..066c03655 100644
--- a/build/PureCloudPlatformClientV2/models/survey_form_entity_listing.py
+++ b/build/PureCloudPlatformClientV2/models/survey_form_entity_listing.py
@@ -54,8 +54,8 @@ def __init__(self) -> None:
             'page_size': 'int',
             'page_number': 'int',
             'total': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -67,8 +67,8 @@ def __init__(self) -> None:
             'page_size': 'pageSize',
             'page_number': 'pageNumber',
             'total': 'total',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -79,8 +79,8 @@ def __init__(self) -> None:
         self._page_size = None
         self._page_number = None
         self._total = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -183,52 +183,52 @@ def total(self, total: int) -> None:
         self._total = total
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this SurveyFormEntityListing.
+        Gets the first_uri of this SurveyFormEntityListing.
 
 
-        :return: The last_uri of this SurveyFormEntityListing.
+        :return: The first_uri of this SurveyFormEntityListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this SurveyFormEntityListing.
+        Sets the first_uri of this SurveyFormEntityListing.
 
 
-        :param last_uri: The last_uri of this SurveyFormEntityListing.
+        :param first_uri: The first_uri of this SurveyFormEntityListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this SurveyFormEntityListing.
+        Gets the last_uri of this SurveyFormEntityListing.
 
 
-        :return: The first_uri of this SurveyFormEntityListing.
+        :return: The last_uri of this SurveyFormEntityListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this SurveyFormEntityListing.
+        Sets the last_uri of this SurveyFormEntityListing.
 
 
-        :param first_uri: The first_uri of this SurveyFormEntityListing.
+        :param last_uri: The last_uri of this SurveyFormEntityListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/system_prompt_asset_entity_listing.py b/build/PureCloudPlatformClientV2/models/system_prompt_asset_entity_listing.py
index a5e5a9b6c..5a4785367 100644
--- a/build/PureCloudPlatformClientV2/models/system_prompt_asset_entity_listing.py
+++ b/build/PureCloudPlatformClientV2/models/system_prompt_asset_entity_listing.py
@@ -54,8 +54,8 @@ def __init__(self) -> None:
             'page_size': 'int',
             'page_number': 'int',
             'total': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -67,8 +67,8 @@ def __init__(self) -> None:
             'page_size': 'pageSize',
             'page_number': 'pageNumber',
             'total': 'total',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -79,8 +79,8 @@ def __init__(self) -> None:
         self._page_size = None
         self._page_number = None
         self._total = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -183,52 +183,52 @@ def total(self, total: int) -> None:
         self._total = total
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this SystemPromptAssetEntityListing.
+        Gets the first_uri of this SystemPromptAssetEntityListing.
 
 
-        :return: The last_uri of this SystemPromptAssetEntityListing.
+        :return: The first_uri of this SystemPromptAssetEntityListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this SystemPromptAssetEntityListing.
+        Sets the first_uri of this SystemPromptAssetEntityListing.
 
 
-        :param last_uri: The last_uri of this SystemPromptAssetEntityListing.
+        :param first_uri: The first_uri of this SystemPromptAssetEntityListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this SystemPromptAssetEntityListing.
+        Gets the last_uri of this SystemPromptAssetEntityListing.
 
 
-        :return: The first_uri of this SystemPromptAssetEntityListing.
+        :return: The last_uri of this SystemPromptAssetEntityListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this SystemPromptAssetEntityListing.
+        Sets the last_uri of this SystemPromptAssetEntityListing.
 
 
-        :param first_uri: The first_uri of this SystemPromptAssetEntityListing.
+        :param last_uri: The last_uri of this SystemPromptAssetEntityListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/system_prompt_entity_listing.py b/build/PureCloudPlatformClientV2/models/system_prompt_entity_listing.py
index b4e483146..fbb46a32e 100644
--- a/build/PureCloudPlatformClientV2/models/system_prompt_entity_listing.py
+++ b/build/PureCloudPlatformClientV2/models/system_prompt_entity_listing.py
@@ -54,8 +54,8 @@ def __init__(self) -> None:
             'page_size': 'int',
             'page_number': 'int',
             'total': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -67,8 +67,8 @@ def __init__(self) -> None:
             'page_size': 'pageSize',
             'page_number': 'pageNumber',
             'total': 'total',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -79,8 +79,8 @@ def __init__(self) -> None:
         self._page_size = None
         self._page_number = None
         self._total = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -183,52 +183,52 @@ def total(self, total: int) -> None:
         self._total = total
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this SystemPromptEntityListing.
+        Gets the first_uri of this SystemPromptEntityListing.
 
 
-        :return: The last_uri of this SystemPromptEntityListing.
+        :return: The first_uri of this SystemPromptEntityListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this SystemPromptEntityListing.
+        Sets the first_uri of this SystemPromptEntityListing.
 
 
-        :param last_uri: The last_uri of this SystemPromptEntityListing.
+        :param first_uri: The first_uri of this SystemPromptEntityListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this SystemPromptEntityListing.
+        Gets the last_uri of this SystemPromptEntityListing.
 
 
-        :return: The first_uri of this SystemPromptEntityListing.
+        :return: The last_uri of this SystemPromptEntityListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this SystemPromptEntityListing.
+        Sets the last_uri of this SystemPromptEntityListing.
 
 
-        :param first_uri: The first_uri of this SystemPromptEntityListing.
+        :param last_uri: The last_uri of this SystemPromptEntityListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/tag_value_entity_listing.py b/build/PureCloudPlatformClientV2/models/tag_value_entity_listing.py
index 07bdb8dad..adab8308f 100644
--- a/build/PureCloudPlatformClientV2/models/tag_value_entity_listing.py
+++ b/build/PureCloudPlatformClientV2/models/tag_value_entity_listing.py
@@ -54,8 +54,8 @@ def __init__(self) -> None:
             'page_size': 'int',
             'page_number': 'int',
             'total': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -67,8 +67,8 @@ def __init__(self) -> None:
             'page_size': 'pageSize',
             'page_number': 'pageNumber',
             'total': 'total',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -79,8 +79,8 @@ def __init__(self) -> None:
         self._page_size = None
         self._page_number = None
         self._total = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -183,52 +183,52 @@ def total(self, total: int) -> None:
         self._total = total
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this TagValueEntityListing.
+        Gets the first_uri of this TagValueEntityListing.
 
 
-        :return: The last_uri of this TagValueEntityListing.
+        :return: The first_uri of this TagValueEntityListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this TagValueEntityListing.
+        Sets the first_uri of this TagValueEntityListing.
 
 
-        :param last_uri: The last_uri of this TagValueEntityListing.
+        :param first_uri: The first_uri of this TagValueEntityListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this TagValueEntityListing.
+        Gets the last_uri of this TagValueEntityListing.
 
 
-        :return: The first_uri of this TagValueEntityListing.
+        :return: The last_uri of this TagValueEntityListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this TagValueEntityListing.
+        Sets the last_uri of this TagValueEntityListing.
 
 
-        :param first_uri: The first_uri of this TagValueEntityListing.
+        :param last_uri: The last_uri of this TagValueEntityListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/time_zone_entity_listing.py b/build/PureCloudPlatformClientV2/models/time_zone_entity_listing.py
index ba58e1e51..28a421973 100644
--- a/build/PureCloudPlatformClientV2/models/time_zone_entity_listing.py
+++ b/build/PureCloudPlatformClientV2/models/time_zone_entity_listing.py
@@ -54,8 +54,8 @@ def __init__(self) -> None:
             'page_size': 'int',
             'page_number': 'int',
             'total': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -67,8 +67,8 @@ def __init__(self) -> None:
             'page_size': 'pageSize',
             'page_number': 'pageNumber',
             'total': 'total',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -79,8 +79,8 @@ def __init__(self) -> None:
         self._page_size = None
         self._page_number = None
         self._total = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -183,52 +183,52 @@ def total(self, total: int) -> None:
         self._total = total
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this TimeZoneEntityListing.
+        Gets the first_uri of this TimeZoneEntityListing.
 
 
-        :return: The last_uri of this TimeZoneEntityListing.
+        :return: The first_uri of this TimeZoneEntityListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this TimeZoneEntityListing.
+        Sets the first_uri of this TimeZoneEntityListing.
 
 
-        :param last_uri: The last_uri of this TimeZoneEntityListing.
+        :param first_uri: The first_uri of this TimeZoneEntityListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this TimeZoneEntityListing.
+        Gets the last_uri of this TimeZoneEntityListing.
 
 
-        :return: The first_uri of this TimeZoneEntityListing.
+        :return: The last_uri of this TimeZoneEntityListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this TimeZoneEntityListing.
+        Sets the last_uri of this TimeZoneEntityListing.
 
 
-        :param first_uri: The first_uri of this TimeZoneEntityListing.
+        :param last_uri: The last_uri of this TimeZoneEntityListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/transcription_config.py b/build/PureCloudPlatformClientV2/models/transcription_config.py
new file mode 100644
index 000000000..1b4b1655a
--- /dev/null
+++ b/build/PureCloudPlatformClientV2/models/transcription_config.py
@@ -0,0 +1,144 @@
+# coding: utf-8
+
+"""
+Copyright 2016 SmartBear Software
+
+    Licensed under the Apache License, Version 2.0 (the "License");
+    you may not use this file except in compliance with the License.
+    You may obtain a copy of the License at
+
+        http://www.apache.org/licenses/LICENSE-2.0
+
+    Unless required by applicable law or agreed to in writing, software
+    distributed under the License is distributed on an "AS IS" BASIS,
+    WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+    See the License for the specific language governing permissions and
+    limitations under the License.
+
+    Ref: https://github.com/swagger-api/swagger-codegen
+"""
+
+from datetime import datetime
+from datetime import date
+from pprint import pformat
+from six import iteritems
+import re
+import json
+
+from ..utils import sanitize_for_serialization
+
+# type hinting support
+from typing import TYPE_CHECKING
+from typing import List
+from typing import Dict
+
+
+class TranscriptionConfig(object):
+    """
+    NOTE: This class is auto generated by the swagger code generator program.
+    Do not edit the class manually.
+    """
+    def __init__(self) -> None:
+        """
+        TranscriptionConfig - a model defined in Swagger
+
+        :param dict swaggerTypes: The key is attribute name
+                                  and the value is attribute type.
+        :param dict attributeMap: The key is attribute name
+                                  and the value is json key in definition.
+        """
+        self.swagger_types = {
+            'vendor_name': 'str'
+        }
+
+        self.attribute_map = {
+            'vendor_name': 'vendorName'
+        }
+
+        self._vendor_name = None
+
+    @property
+    def vendor_name(self) -> str:
+        """
+        Gets the vendor_name of this TranscriptionConfig.
+        The name of the vendor used for speech transcription.
+
+        :return: The vendor_name of this TranscriptionConfig.
+        :rtype: str
+        """
+        return self._vendor_name
+
+    @vendor_name.setter
+    def vendor_name(self, vendor_name: str) -> None:
+        """
+        Sets the vendor_name of this TranscriptionConfig.
+        The name of the vendor used for speech transcription.
+
+        :param vendor_name: The vendor_name of this TranscriptionConfig.
+        :type: str
+        """
+        if isinstance(vendor_name, int):
+            vendor_name = str(vendor_name)
+        allowed_values = ["GoogleDialogflow", "Unknown", "Genesys"]
+        if vendor_name.lower() not in map(str.lower, allowed_values):
+            # print("Invalid value for vendor_name -> " + vendor_name)
+            self._vendor_name = "outdated_sdk_version"
+        else:
+            self._vendor_name = vendor_name
+
+    def to_dict(self):
+        """
+        Returns the model properties as a dict
+        """
+        result = {}
+
+        for attr, _ in iteritems(self.swagger_types):
+            value = getattr(self, attr)
+            if isinstance(value, list):
+                result[attr] = list(map(
+                    lambda x: x.to_dict() if hasattr(x, "to_dict") else x,
+                    value
+                ))
+            elif hasattr(value, "to_dict"):
+                result[attr] = value.to_dict()
+            elif isinstance(value, dict):
+                result[attr] = dict(map(
+                    lambda item: (item[0], item[1].to_dict())
+                    if hasattr(item[1], "to_dict") else item,
+                    value.items()
+                ))
+            else:
+                result[attr] = value
+
+        return result
+
+    def to_json(self):
+        """
+        Returns the model as raw JSON
+        """
+        return json.dumps(sanitize_for_serialization(self.to_dict()))
+
+    def to_str(self):
+        """
+        Returns the string representation of the model
+        """
+        return pformat(self.to_dict())
+
+    def __repr__(self):
+        """
+        For `print` and `pprint`
+        """
+        return self.to_str()
+
+    def __eq__(self, other):
+        """
+        Returns true if both objects are equal
+        """
+        return self.__dict__ == other.__dict__
+
+    def __ne__(self, other):
+        """
+        Returns true if both objects are not equal
+        """
+        return not self == other
+
diff --git a/build/PureCloudPlatformClientV2/models/transfer_request.py b/build/PureCloudPlatformClientV2/models/transfer_request.py
index 3de404043..a5b69dc96 100644
--- a/build/PureCloudPlatformClientV2/models/transfer_request.py
+++ b/build/PureCloudPlatformClientV2/models/transfer_request.py
@@ -49,6 +49,7 @@ def __init__(self) -> None:
         """
         self.swagger_types = {
             'transfer_type': 'str',
+            'keep_internal_message_alive': 'bool',
             'user_id': 'str',
             'address': 'str',
             'user_name': 'str',
@@ -58,6 +59,7 @@ def __init__(self) -> None:
 
         self.attribute_map = {
             'transfer_type': 'transferType',
+            'keep_internal_message_alive': 'keepInternalMessageAlive',
             'user_id': 'userId',
             'address': 'address',
             'user_name': 'userName',
@@ -66,6 +68,7 @@ def __init__(self) -> None:
         }
 
         self._transfer_type = None
+        self._keep_internal_message_alive = None
         self._user_id = None
         self._address = None
         self._user_name = None
@@ -101,6 +104,30 @@ def transfer_type(self, transfer_type: str) -> None:
         else:
             self._transfer_type = transfer_type
 
+    @property
+    def keep_internal_message_alive(self) -> bool:
+        """
+        Gets the keep_internal_message_alive of this TransferRequest.
+        If true, the digital internal message will NOT be terminated.
+
+        :return: The keep_internal_message_alive of this TransferRequest.
+        :rtype: bool
+        """
+        return self._keep_internal_message_alive
+
+    @keep_internal_message_alive.setter
+    def keep_internal_message_alive(self, keep_internal_message_alive: bool) -> None:
+        """
+        Sets the keep_internal_message_alive of this TransferRequest.
+        If true, the digital internal message will NOT be terminated.
+
+        :param keep_internal_message_alive: The keep_internal_message_alive of this TransferRequest.
+        :type: bool
+        """
+        
+
+        self._keep_internal_message_alive = keep_internal_message_alive
+
     @property
     def user_id(self) -> str:
         """
diff --git a/build/PureCloudPlatformClientV2/models/transfer_to_agent_request.py b/build/PureCloudPlatformClientV2/models/transfer_to_agent_request.py
index 59919ef2f..dc6491a55 100644
--- a/build/PureCloudPlatformClientV2/models/transfer_to_agent_request.py
+++ b/build/PureCloudPlatformClientV2/models/transfer_to_agent_request.py
@@ -49,6 +49,7 @@ def __init__(self) -> None:
         """
         self.swagger_types = {
             'transfer_type': 'str',
+            'keep_internal_message_alive': 'bool',
             'user_id': 'str',
             'user_name': 'str',
             'user_display_name': 'str',
@@ -57,6 +58,7 @@ def __init__(self) -> None:
 
         self.attribute_map = {
             'transfer_type': 'transferType',
+            'keep_internal_message_alive': 'keepInternalMessageAlive',
             'user_id': 'userId',
             'user_name': 'userName',
             'user_display_name': 'userDisplayName',
@@ -64,6 +66,7 @@ def __init__(self) -> None:
         }
 
         self._transfer_type = None
+        self._keep_internal_message_alive = None
         self._user_id = None
         self._user_name = None
         self._user_display_name = None
@@ -98,6 +101,30 @@ def transfer_type(self, transfer_type: str) -> None:
         else:
             self._transfer_type = transfer_type
 
+    @property
+    def keep_internal_message_alive(self) -> bool:
+        """
+        Gets the keep_internal_message_alive of this TransferToAgentRequest.
+        If true, the digital internal message will NOT be terminated.
+
+        :return: The keep_internal_message_alive of this TransferToAgentRequest.
+        :rtype: bool
+        """
+        return self._keep_internal_message_alive
+
+    @keep_internal_message_alive.setter
+    def keep_internal_message_alive(self, keep_internal_message_alive: bool) -> None:
+        """
+        Sets the keep_internal_message_alive of this TransferToAgentRequest.
+        If true, the digital internal message will NOT be terminated.
+
+        :param keep_internal_message_alive: The keep_internal_message_alive of this TransferToAgentRequest.
+        :type: bool
+        """
+        
+
+        self._keep_internal_message_alive = keep_internal_message_alive
+
     @property
     def user_id(self) -> str:
         """
diff --git a/build/PureCloudPlatformClientV2/models/transfer_to_external_request.py b/build/PureCloudPlatformClientV2/models/transfer_to_external_request.py
index 561b7999a..312f52d59 100644
--- a/build/PureCloudPlatformClientV2/models/transfer_to_external_request.py
+++ b/build/PureCloudPlatformClientV2/models/transfer_to_external_request.py
@@ -49,15 +49,18 @@ def __init__(self) -> None:
         """
         self.swagger_types = {
             'transfer_type': 'str',
+            'keep_internal_message_alive': 'bool',
             'address': 'str'
         }
 
         self.attribute_map = {
             'transfer_type': 'transferType',
+            'keep_internal_message_alive': 'keepInternalMessageAlive',
             'address': 'address'
         }
 
         self._transfer_type = None
+        self._keep_internal_message_alive = None
         self._address = None
 
     @property
@@ -89,6 +92,30 @@ def transfer_type(self, transfer_type: str) -> None:
         else:
             self._transfer_type = transfer_type
 
+    @property
+    def keep_internal_message_alive(self) -> bool:
+        """
+        Gets the keep_internal_message_alive of this TransferToExternalRequest.
+        If true, the digital internal message will NOT be terminated.
+
+        :return: The keep_internal_message_alive of this TransferToExternalRequest.
+        :rtype: bool
+        """
+        return self._keep_internal_message_alive
+
+    @keep_internal_message_alive.setter
+    def keep_internal_message_alive(self, keep_internal_message_alive: bool) -> None:
+        """
+        Sets the keep_internal_message_alive of this TransferToExternalRequest.
+        If true, the digital internal message will NOT be terminated.
+
+        :param keep_internal_message_alive: The keep_internal_message_alive of this TransferToExternalRequest.
+        :type: bool
+        """
+        
+
+        self._keep_internal_message_alive = keep_internal_message_alive
+
     @property
     def address(self) -> str:
         """
diff --git a/build/PureCloudPlatformClientV2/models/transfer_to_queue_request.py b/build/PureCloudPlatformClientV2/models/transfer_to_queue_request.py
index 732404414..7626988ad 100644
--- a/build/PureCloudPlatformClientV2/models/transfer_to_queue_request.py
+++ b/build/PureCloudPlatformClientV2/models/transfer_to_queue_request.py
@@ -49,17 +49,20 @@ def __init__(self) -> None:
         """
         self.swagger_types = {
             'transfer_type': 'str',
+            'keep_internal_message_alive': 'bool',
             'queue_id': 'str',
             'queue_name': 'str'
         }
 
         self.attribute_map = {
             'transfer_type': 'transferType',
+            'keep_internal_message_alive': 'keepInternalMessageAlive',
             'queue_id': 'queueId',
             'queue_name': 'queueName'
         }
 
         self._transfer_type = None
+        self._keep_internal_message_alive = None
         self._queue_id = None
         self._queue_name = None
 
@@ -92,6 +95,30 @@ def transfer_type(self, transfer_type: str) -> None:
         else:
             self._transfer_type = transfer_type
 
+    @property
+    def keep_internal_message_alive(self) -> bool:
+        """
+        Gets the keep_internal_message_alive of this TransferToQueueRequest.
+        If true, the digital internal message will NOT be terminated.
+
+        :return: The keep_internal_message_alive of this TransferToQueueRequest.
+        :rtype: bool
+        """
+        return self._keep_internal_message_alive
+
+    @keep_internal_message_alive.setter
+    def keep_internal_message_alive(self, keep_internal_message_alive: bool) -> None:
+        """
+        Sets the keep_internal_message_alive of this TransferToQueueRequest.
+        If true, the digital internal message will NOT be terminated.
+
+        :param keep_internal_message_alive: The keep_internal_message_alive of this TransferToQueueRequest.
+        :type: bool
+        """
+        
+
+        self._keep_internal_message_alive = keep_internal_message_alive
+
     @property
     def queue_id(self) -> str:
         """
diff --git a/build/PureCloudPlatformClientV2/models/trunk_base_entity_listing.py b/build/PureCloudPlatformClientV2/models/trunk_base_entity_listing.py
index 1aeed159d..d7edc1fd9 100644
--- a/build/PureCloudPlatformClientV2/models/trunk_base_entity_listing.py
+++ b/build/PureCloudPlatformClientV2/models/trunk_base_entity_listing.py
@@ -55,8 +55,8 @@ def __init__(self) -> None:
             'page_number': 'int',
             'total': 'int',
             'total_number_of_entities': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -69,8 +69,8 @@ def __init__(self) -> None:
             'page_number': 'pageNumber',
             'total': 'total',
             'total_number_of_entities': 'totalNumberOfEntities',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -82,8 +82,8 @@ def __init__(self) -> None:
         self._page_number = None
         self._total = None
         self._total_number_of_entities = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -210,52 +210,52 @@ def total_number_of_entities(self, total_number_of_entities: int) -> None:
         self._total_number_of_entities = total_number_of_entities
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this TrunkBaseEntityListing.
+        Gets the first_uri of this TrunkBaseEntityListing.
 
 
-        :return: The last_uri of this TrunkBaseEntityListing.
+        :return: The first_uri of this TrunkBaseEntityListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this TrunkBaseEntityListing.
+        Sets the first_uri of this TrunkBaseEntityListing.
 
 
-        :param last_uri: The last_uri of this TrunkBaseEntityListing.
+        :param first_uri: The first_uri of this TrunkBaseEntityListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this TrunkBaseEntityListing.
+        Gets the last_uri of this TrunkBaseEntityListing.
 
 
-        :return: The first_uri of this TrunkBaseEntityListing.
+        :return: The last_uri of this TrunkBaseEntityListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this TrunkBaseEntityListing.
+        Sets the last_uri of this TrunkBaseEntityListing.
 
 
-        :param first_uri: The first_uri of this TrunkBaseEntityListing.
+        :param last_uri: The last_uri of this TrunkBaseEntityListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/trunk_entity_listing.py b/build/PureCloudPlatformClientV2/models/trunk_entity_listing.py
index a77087b6f..34d8c31f5 100644
--- a/build/PureCloudPlatformClientV2/models/trunk_entity_listing.py
+++ b/build/PureCloudPlatformClientV2/models/trunk_entity_listing.py
@@ -55,8 +55,8 @@ def __init__(self) -> None:
             'page_number': 'int',
             'total': 'int',
             'total_number_of_entities': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -69,8 +69,8 @@ def __init__(self) -> None:
             'page_number': 'pageNumber',
             'total': 'total',
             'total_number_of_entities': 'totalNumberOfEntities',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -82,8 +82,8 @@ def __init__(self) -> None:
         self._page_number = None
         self._total = None
         self._total_number_of_entities = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -210,52 +210,52 @@ def total_number_of_entities(self, total_number_of_entities: int) -> None:
         self._total_number_of_entities = total_number_of_entities
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this TrunkEntityListing.
+        Gets the first_uri of this TrunkEntityListing.
 
 
-        :return: The last_uri of this TrunkEntityListing.
+        :return: The first_uri of this TrunkEntityListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this TrunkEntityListing.
+        Sets the first_uri of this TrunkEntityListing.
 
 
-        :param last_uri: The last_uri of this TrunkEntityListing.
+        :param first_uri: The first_uri of this TrunkEntityListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this TrunkEntityListing.
+        Gets the last_uri of this TrunkEntityListing.
 
 
-        :return: The first_uri of this TrunkEntityListing.
+        :return: The last_uri of this TrunkEntityListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this TrunkEntityListing.
+        Sets the last_uri of this TrunkEntityListing.
 
 
-        :param first_uri: The first_uri of this TrunkEntityListing.
+        :param last_uri: The last_uri of this TrunkEntityListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/trunk_metabase_entity_listing.py b/build/PureCloudPlatformClientV2/models/trunk_metabase_entity_listing.py
index 0ded8348c..a3a0eeaf9 100644
--- a/build/PureCloudPlatformClientV2/models/trunk_metabase_entity_listing.py
+++ b/build/PureCloudPlatformClientV2/models/trunk_metabase_entity_listing.py
@@ -55,8 +55,8 @@ def __init__(self) -> None:
             'page_number': 'int',
             'total': 'int',
             'total_number_of_entities': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -69,8 +69,8 @@ def __init__(self) -> None:
             'page_number': 'pageNumber',
             'total': 'total',
             'total_number_of_entities': 'totalNumberOfEntities',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -82,8 +82,8 @@ def __init__(self) -> None:
         self._page_number = None
         self._total = None
         self._total_number_of_entities = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -210,52 +210,52 @@ def total_number_of_entities(self, total_number_of_entities: int) -> None:
         self._total_number_of_entities = total_number_of_entities
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this TrunkMetabaseEntityListing.
+        Gets the first_uri of this TrunkMetabaseEntityListing.
 
 
-        :return: The last_uri of this TrunkMetabaseEntityListing.
+        :return: The first_uri of this TrunkMetabaseEntityListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this TrunkMetabaseEntityListing.
+        Sets the first_uri of this TrunkMetabaseEntityListing.
 
 
-        :param last_uri: The last_uri of this TrunkMetabaseEntityListing.
+        :param first_uri: The first_uri of this TrunkMetabaseEntityListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this TrunkMetabaseEntityListing.
+        Gets the last_uri of this TrunkMetabaseEntityListing.
 
 
-        :return: The first_uri of this TrunkMetabaseEntityListing.
+        :return: The last_uri of this TrunkMetabaseEntityListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this TrunkMetabaseEntityListing.
+        Sets the last_uri of this TrunkMetabaseEntityListing.
 
 
-        :param first_uri: The first_uri of this TrunkMetabaseEntityListing.
+        :param last_uri: The last_uri of this TrunkMetabaseEntityListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/trust_entity_listing.py b/build/PureCloudPlatformClientV2/models/trust_entity_listing.py
index 1628fb2f7..2e7d9d9e6 100644
--- a/build/PureCloudPlatformClientV2/models/trust_entity_listing.py
+++ b/build/PureCloudPlatformClientV2/models/trust_entity_listing.py
@@ -54,8 +54,8 @@ def __init__(self) -> None:
             'page_size': 'int',
             'page_number': 'int',
             'total': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -67,8 +67,8 @@ def __init__(self) -> None:
             'page_size': 'pageSize',
             'page_number': 'pageNumber',
             'total': 'total',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -79,8 +79,8 @@ def __init__(self) -> None:
         self._page_size = None
         self._page_number = None
         self._total = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -183,52 +183,52 @@ def total(self, total: int) -> None:
         self._total = total
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this TrustEntityListing.
+        Gets the first_uri of this TrustEntityListing.
 
 
-        :return: The last_uri of this TrustEntityListing.
+        :return: The first_uri of this TrustEntityListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this TrustEntityListing.
+        Sets the first_uri of this TrustEntityListing.
 
 
-        :param last_uri: The last_uri of this TrustEntityListing.
+        :param first_uri: The first_uri of this TrustEntityListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this TrustEntityListing.
+        Gets the last_uri of this TrustEntityListing.
 
 
-        :return: The first_uri of this TrustEntityListing.
+        :return: The last_uri of this TrustEntityListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this TrustEntityListing.
+        Sets the last_uri of this TrustEntityListing.
 
 
-        :param first_uri: The first_uri of this TrustEntityListing.
+        :param last_uri: The last_uri of this TrustEntityListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/trust_group_entity_listing.py b/build/PureCloudPlatformClientV2/models/trust_group_entity_listing.py
index fb00cc6cf..fea577805 100644
--- a/build/PureCloudPlatformClientV2/models/trust_group_entity_listing.py
+++ b/build/PureCloudPlatformClientV2/models/trust_group_entity_listing.py
@@ -54,8 +54,8 @@ def __init__(self) -> None:
             'page_size': 'int',
             'page_number': 'int',
             'total': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -67,8 +67,8 @@ def __init__(self) -> None:
             'page_size': 'pageSize',
             'page_number': 'pageNumber',
             'total': 'total',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -79,8 +79,8 @@ def __init__(self) -> None:
         self._page_size = None
         self._page_number = None
         self._total = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -183,52 +183,52 @@ def total(self, total: int) -> None:
         self._total = total
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this TrustGroupEntityListing.
+        Gets the first_uri of this TrustGroupEntityListing.
 
 
-        :return: The last_uri of this TrustGroupEntityListing.
+        :return: The first_uri of this TrustGroupEntityListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this TrustGroupEntityListing.
+        Sets the first_uri of this TrustGroupEntityListing.
 
 
-        :param last_uri: The last_uri of this TrustGroupEntityListing.
+        :param first_uri: The first_uri of this TrustGroupEntityListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this TrustGroupEntityListing.
+        Gets the last_uri of this TrustGroupEntityListing.
 
 
-        :return: The first_uri of this TrustGroupEntityListing.
+        :return: The last_uri of this TrustGroupEntityListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this TrustGroupEntityListing.
+        Sets the last_uri of this TrustGroupEntityListing.
 
 
-        :param first_uri: The first_uri of this TrustGroupEntityListing.
+        :param last_uri: The last_uri of this TrustGroupEntityListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/trust_user_entity_listing.py b/build/PureCloudPlatformClientV2/models/trust_user_entity_listing.py
index efcd4d526..34b6dab35 100644
--- a/build/PureCloudPlatformClientV2/models/trust_user_entity_listing.py
+++ b/build/PureCloudPlatformClientV2/models/trust_user_entity_listing.py
@@ -54,8 +54,8 @@ def __init__(self) -> None:
             'page_size': 'int',
             'page_number': 'int',
             'total': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -67,8 +67,8 @@ def __init__(self) -> None:
             'page_size': 'pageSize',
             'page_number': 'pageNumber',
             'total': 'total',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -79,8 +79,8 @@ def __init__(self) -> None:
         self._page_size = None
         self._page_number = None
         self._total = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -183,52 +183,52 @@ def total(self, total: int) -> None:
         self._total = total
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this TrustUserEntityListing.
+        Gets the first_uri of this TrustUserEntityListing.
 
 
-        :return: The last_uri of this TrustUserEntityListing.
+        :return: The first_uri of this TrustUserEntityListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this TrustUserEntityListing.
+        Sets the first_uri of this TrustUserEntityListing.
 
 
-        :param last_uri: The last_uri of this TrustUserEntityListing.
+        :param first_uri: The first_uri of this TrustUserEntityListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this TrustUserEntityListing.
+        Gets the last_uri of this TrustUserEntityListing.
 
 
-        :return: The first_uri of this TrustUserEntityListing.
+        :return: The last_uri of this TrustUserEntityListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this TrustUserEntityListing.
+        Sets the last_uri of this TrustUserEntityListing.
 
 
-        :param first_uri: The first_uri of this TrustUserEntityListing.
+        :param last_uri: The last_uri of this TrustUserEntityListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/trustor_entity_listing.py b/build/PureCloudPlatformClientV2/models/trustor_entity_listing.py
index 55d258eb8..28ec95ab1 100644
--- a/build/PureCloudPlatformClientV2/models/trustor_entity_listing.py
+++ b/build/PureCloudPlatformClientV2/models/trustor_entity_listing.py
@@ -54,8 +54,8 @@ def __init__(self) -> None:
             'page_size': 'int',
             'page_number': 'int',
             'total': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -67,8 +67,8 @@ def __init__(self) -> None:
             'page_size': 'pageSize',
             'page_number': 'pageNumber',
             'total': 'total',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -79,8 +79,8 @@ def __init__(self) -> None:
         self._page_size = None
         self._page_number = None
         self._total = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -183,52 +183,52 @@ def total(self, total: int) -> None:
         self._total = total
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this TrustorEntityListing.
+        Gets the first_uri of this TrustorEntityListing.
 
 
-        :return: The last_uri of this TrustorEntityListing.
+        :return: The first_uri of this TrustorEntityListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this TrustorEntityListing.
+        Sets the first_uri of this TrustorEntityListing.
 
 
-        :param last_uri: The last_uri of this TrustorEntityListing.
+        :param first_uri: The first_uri of this TrustorEntityListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this TrustorEntityListing.
+        Gets the last_uri of this TrustorEntityListing.
 
 
-        :return: The first_uri of this TrustorEntityListing.
+        :return: The last_uri of this TrustorEntityListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this TrustorEntityListing.
+        Sets the last_uri of this TrustorEntityListing.
 
 
-        :param first_uri: The first_uri of this TrustorEntityListing.
+        :param last_uri: The last_uri of this TrustorEntityListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/tts_engine_entity_listing.py b/build/PureCloudPlatformClientV2/models/tts_engine_entity_listing.py
index 01cfc29cf..a9455c6e4 100644
--- a/build/PureCloudPlatformClientV2/models/tts_engine_entity_listing.py
+++ b/build/PureCloudPlatformClientV2/models/tts_engine_entity_listing.py
@@ -54,8 +54,8 @@ def __init__(self) -> None:
             'page_size': 'int',
             'page_number': 'int',
             'total': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -67,8 +67,8 @@ def __init__(self) -> None:
             'page_size': 'pageSize',
             'page_number': 'pageNumber',
             'total': 'total',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -79,8 +79,8 @@ def __init__(self) -> None:
         self._page_size = None
         self._page_number = None
         self._total = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -183,52 +183,52 @@ def total(self, total: int) -> None:
         self._total = total
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this TtsEngineEntityListing.
+        Gets the first_uri of this TtsEngineEntityListing.
 
 
-        :return: The last_uri of this TtsEngineEntityListing.
+        :return: The first_uri of this TtsEngineEntityListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this TtsEngineEntityListing.
+        Sets the first_uri of this TtsEngineEntityListing.
 
 
-        :param last_uri: The last_uri of this TtsEngineEntityListing.
+        :param first_uri: The first_uri of this TtsEngineEntityListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this TtsEngineEntityListing.
+        Gets the last_uri of this TtsEngineEntityListing.
 
 
-        :return: The first_uri of this TtsEngineEntityListing.
+        :return: The last_uri of this TtsEngineEntityListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this TtsEngineEntityListing.
+        Sets the last_uri of this TtsEngineEntityListing.
 
 
-        :param first_uri: The first_uri of this TtsEngineEntityListing.
+        :param last_uri: The last_uri of this TtsEngineEntityListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/tts_voice_entity_listing.py b/build/PureCloudPlatformClientV2/models/tts_voice_entity_listing.py
index c35277adc..f95a65fe1 100644
--- a/build/PureCloudPlatformClientV2/models/tts_voice_entity_listing.py
+++ b/build/PureCloudPlatformClientV2/models/tts_voice_entity_listing.py
@@ -54,8 +54,8 @@ def __init__(self) -> None:
             'page_size': 'int',
             'page_number': 'int',
             'total': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -67,8 +67,8 @@ def __init__(self) -> None:
             'page_size': 'pageSize',
             'page_number': 'pageNumber',
             'total': 'total',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -79,8 +79,8 @@ def __init__(self) -> None:
         self._page_size = None
         self._page_number = None
         self._total = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -183,52 +183,52 @@ def total(self, total: int) -> None:
         self._total = total
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this TtsVoiceEntityListing.
+        Gets the first_uri of this TtsVoiceEntityListing.
 
 
-        :return: The last_uri of this TtsVoiceEntityListing.
+        :return: The first_uri of this TtsVoiceEntityListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this TtsVoiceEntityListing.
+        Sets the first_uri of this TtsVoiceEntityListing.
 
 
-        :param last_uri: The last_uri of this TtsVoiceEntityListing.
+        :param first_uri: The first_uri of this TtsVoiceEntityListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this TtsVoiceEntityListing.
+        Gets the last_uri of this TtsVoiceEntityListing.
 
 
-        :return: The first_uri of this TtsVoiceEntityListing.
+        :return: The last_uri of this TtsVoiceEntityListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this TtsVoiceEntityListing.
+        Sets the last_uri of this TtsVoiceEntityListing.
 
 
-        :param first_uri: The first_uri of this TtsVoiceEntityListing.
+        :param last_uri: The last_uri of this TtsVoiceEntityListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/uc_integration_listing.py b/build/PureCloudPlatformClientV2/models/uc_integration_listing.py
index 108cff062..acee0ae1b 100644
--- a/build/PureCloudPlatformClientV2/models/uc_integration_listing.py
+++ b/build/PureCloudPlatformClientV2/models/uc_integration_listing.py
@@ -54,8 +54,8 @@ def __init__(self) -> None:
             'page_size': 'int',
             'page_number': 'int',
             'total': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -67,8 +67,8 @@ def __init__(self) -> None:
             'page_size': 'pageSize',
             'page_number': 'pageNumber',
             'total': 'total',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -79,8 +79,8 @@ def __init__(self) -> None:
         self._page_size = None
         self._page_number = None
         self._total = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -183,52 +183,52 @@ def total(self, total: int) -> None:
         self._total = total
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this UCIntegrationListing.
+        Gets the first_uri of this UCIntegrationListing.
 
 
-        :return: The last_uri of this UCIntegrationListing.
+        :return: The first_uri of this UCIntegrationListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this UCIntegrationListing.
+        Sets the first_uri of this UCIntegrationListing.
 
 
-        :param last_uri: The last_uri of this UCIntegrationListing.
+        :param first_uri: The first_uri of this UCIntegrationListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this UCIntegrationListing.
+        Gets the last_uri of this UCIntegrationListing.
 
 
-        :return: The first_uri of this UCIntegrationListing.
+        :return: The last_uri of this UCIntegrationListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this UCIntegrationListing.
+        Sets the last_uri of this UCIntegrationListing.
 
 
-        :param first_uri: The first_uri of this UCIntegrationListing.
+        :param last_uri: The last_uri of this UCIntegrationListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/unified_communications_integration_listing.py b/build/PureCloudPlatformClientV2/models/unified_communications_integration_listing.py
index 79f8172a9..e9667e9b0 100644
--- a/build/PureCloudPlatformClientV2/models/unified_communications_integration_listing.py
+++ b/build/PureCloudPlatformClientV2/models/unified_communications_integration_listing.py
@@ -54,8 +54,8 @@ def __init__(self) -> None:
             'page_size': 'int',
             'page_number': 'int',
             'total': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -67,8 +67,8 @@ def __init__(self) -> None:
             'page_size': 'pageSize',
             'page_number': 'pageNumber',
             'total': 'total',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -79,8 +79,8 @@ def __init__(self) -> None:
         self._page_size = None
         self._page_number = None
         self._total = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -183,52 +183,52 @@ def total(self, total: int) -> None:
         self._total = total
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this UnifiedCommunicationsIntegrationListing.
+        Gets the first_uri of this UnifiedCommunicationsIntegrationListing.
 
 
-        :return: The last_uri of this UnifiedCommunicationsIntegrationListing.
+        :return: The first_uri of this UnifiedCommunicationsIntegrationListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this UnifiedCommunicationsIntegrationListing.
+        Sets the first_uri of this UnifiedCommunicationsIntegrationListing.
 
 
-        :param last_uri: The last_uri of this UnifiedCommunicationsIntegrationListing.
+        :param first_uri: The first_uri of this UnifiedCommunicationsIntegrationListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this UnifiedCommunicationsIntegrationListing.
+        Gets the last_uri of this UnifiedCommunicationsIntegrationListing.
 
 
-        :return: The first_uri of this UnifiedCommunicationsIntegrationListing.
+        :return: The last_uri of this UnifiedCommunicationsIntegrationListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this UnifiedCommunicationsIntegrationListing.
+        Sets the last_uri of this UnifiedCommunicationsIntegrationListing.
 
 
-        :param first_uri: The first_uri of this UnifiedCommunicationsIntegrationListing.
+        :param last_uri: The last_uri of this UnifiedCommunicationsIntegrationListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/user_app_entity_listing.py b/build/PureCloudPlatformClientV2/models/user_app_entity_listing.py
index 9d47b397a..9ccba0c7b 100644
--- a/build/PureCloudPlatformClientV2/models/user_app_entity_listing.py
+++ b/build/PureCloudPlatformClientV2/models/user_app_entity_listing.py
@@ -54,8 +54,8 @@ def __init__(self) -> None:
             'page_size': 'int',
             'page_number': 'int',
             'total': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -67,8 +67,8 @@ def __init__(self) -> None:
             'page_size': 'pageSize',
             'page_number': 'pageNumber',
             'total': 'total',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -79,8 +79,8 @@ def __init__(self) -> None:
         self._page_size = None
         self._page_number = None
         self._total = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -183,52 +183,52 @@ def total(self, total: int) -> None:
         self._total = total
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this UserAppEntityListing.
+        Gets the first_uri of this UserAppEntityListing.
 
 
-        :return: The last_uri of this UserAppEntityListing.
+        :return: The first_uri of this UserAppEntityListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this UserAppEntityListing.
+        Sets the first_uri of this UserAppEntityListing.
 
 
-        :param last_uri: The last_uri of this UserAppEntityListing.
+        :param first_uri: The first_uri of this UserAppEntityListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this UserAppEntityListing.
+        Gets the last_uri of this UserAppEntityListing.
 
 
-        :return: The first_uri of this UserAppEntityListing.
+        :return: The last_uri of this UserAppEntityListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this UserAppEntityListing.
+        Sets the last_uri of this UserAppEntityListing.
 
 
-        :param first_uri: The first_uri of this UserAppEntityListing.
+        :param last_uri: The last_uri of this UserAppEntityListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/user_end_detail_event_topic_user_end_event.py b/build/PureCloudPlatformClientV2/models/user_end_detail_event_topic_user_end_event.py
index 36602162c..ea4867e9e 100644
--- a/build/PureCloudPlatformClientV2/models/user_end_detail_event_topic_user_end_event.py
+++ b/build/PureCloudPlatformClientV2/models/user_end_detail_event_topic_user_end_event.py
@@ -559,7 +559,7 @@ def message_type(self, message_type: str) -> None:
         """
         if isinstance(message_type, int):
             message_type = str(message_type)
-        allowed_values = ["UNKNOWN", "SMS", "TWITTER", "FACEBOOK", "LINE", "WHATSAPP", "WEBMESSAGING", "OPEN", "INSTAGRAM"]
+        allowed_values = ["UNKNOWN", "SMS", "TWITTER", "FACEBOOK", "LINE", "WHATSAPP", "WEBMESSAGING", "OPEN", "INSTAGRAM", "APPLE"]
         if message_type.lower() not in map(str.lower, allowed_values):
             # print("Invalid value for message_type -> " + message_type)
             self._message_type = "outdated_sdk_version"
diff --git a/build/PureCloudPlatformClientV2/models/user_entity_listing.py b/build/PureCloudPlatformClientV2/models/user_entity_listing.py
index f86cc33c4..887654825 100644
--- a/build/PureCloudPlatformClientV2/models/user_entity_listing.py
+++ b/build/PureCloudPlatformClientV2/models/user_entity_listing.py
@@ -54,8 +54,8 @@ def __init__(self) -> None:
             'page_size': 'int',
             'page_number': 'int',
             'total': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -67,8 +67,8 @@ def __init__(self) -> None:
             'page_size': 'pageSize',
             'page_number': 'pageNumber',
             'total': 'total',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -79,8 +79,8 @@ def __init__(self) -> None:
         self._page_size = None
         self._page_number = None
         self._total = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -183,52 +183,52 @@ def total(self, total: int) -> None:
         self._total = total
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this UserEntityListing.
+        Gets the first_uri of this UserEntityListing.
 
 
-        :return: The last_uri of this UserEntityListing.
+        :return: The first_uri of this UserEntityListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this UserEntityListing.
+        Sets the first_uri of this UserEntityListing.
 
 
-        :param last_uri: The last_uri of this UserEntityListing.
+        :param first_uri: The first_uri of this UserEntityListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this UserEntityListing.
+        Gets the last_uri of this UserEntityListing.
 
 
-        :return: The first_uri of this UserEntityListing.
+        :return: The last_uri of this UserEntityListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this UserEntityListing.
+        Sets the last_uri of this UserEntityListing.
 
 
-        :param first_uri: The first_uri of this UserEntityListing.
+        :param last_uri: The last_uri of this UserEntityListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/user_language_entity_listing.py b/build/PureCloudPlatformClientV2/models/user_language_entity_listing.py
index b3006deb7..218db17cc 100644
--- a/build/PureCloudPlatformClientV2/models/user_language_entity_listing.py
+++ b/build/PureCloudPlatformClientV2/models/user_language_entity_listing.py
@@ -54,8 +54,8 @@ def __init__(self) -> None:
             'page_size': 'int',
             'page_number': 'int',
             'total': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -67,8 +67,8 @@ def __init__(self) -> None:
             'page_size': 'pageSize',
             'page_number': 'pageNumber',
             'total': 'total',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -79,8 +79,8 @@ def __init__(self) -> None:
         self._page_size = None
         self._page_number = None
         self._total = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -183,52 +183,52 @@ def total(self, total: int) -> None:
         self._total = total
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this UserLanguageEntityListing.
+        Gets the first_uri of this UserLanguageEntityListing.
 
 
-        :return: The last_uri of this UserLanguageEntityListing.
+        :return: The first_uri of this UserLanguageEntityListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this UserLanguageEntityListing.
+        Sets the first_uri of this UserLanguageEntityListing.
 
 
-        :param last_uri: The last_uri of this UserLanguageEntityListing.
+        :param first_uri: The first_uri of this UserLanguageEntityListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this UserLanguageEntityListing.
+        Gets the last_uri of this UserLanguageEntityListing.
 
 
-        :return: The first_uri of this UserLanguageEntityListing.
+        :return: The last_uri of this UserLanguageEntityListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this UserLanguageEntityListing.
+        Sets the last_uri of this UserLanguageEntityListing.
 
 
-        :param first_uri: The first_uri of this UserLanguageEntityListing.
+        :param last_uri: The last_uri of this UserLanguageEntityListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/user_profile_entity_listing.py b/build/PureCloudPlatformClientV2/models/user_profile_entity_listing.py
index 23d362be3..324ef2a53 100644
--- a/build/PureCloudPlatformClientV2/models/user_profile_entity_listing.py
+++ b/build/PureCloudPlatformClientV2/models/user_profile_entity_listing.py
@@ -54,8 +54,8 @@ def __init__(self) -> None:
             'page_size': 'int',
             'page_number': 'int',
             'total': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -67,8 +67,8 @@ def __init__(self) -> None:
             'page_size': 'pageSize',
             'page_number': 'pageNumber',
             'total': 'total',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -79,8 +79,8 @@ def __init__(self) -> None:
         self._page_size = None
         self._page_number = None
         self._total = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -183,52 +183,52 @@ def total(self, total: int) -> None:
         self._total = total
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this UserProfileEntityListing.
+        Gets the first_uri of this UserProfileEntityListing.
 
 
-        :return: The last_uri of this UserProfileEntityListing.
+        :return: The first_uri of this UserProfileEntityListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this UserProfileEntityListing.
+        Sets the first_uri of this UserProfileEntityListing.
 
 
-        :param last_uri: The last_uri of this UserProfileEntityListing.
+        :param first_uri: The first_uri of this UserProfileEntityListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this UserProfileEntityListing.
+        Gets the last_uri of this UserProfileEntityListing.
 
 
-        :return: The first_uri of this UserProfileEntityListing.
+        :return: The last_uri of this UserProfileEntityListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this UserProfileEntityListing.
+        Sets the last_uri of this UserProfileEntityListing.
 
 
-        :param first_uri: The first_uri of this UserProfileEntityListing.
+        :param last_uri: The last_uri of this UserProfileEntityListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/user_queue_entity_listing.py b/build/PureCloudPlatformClientV2/models/user_queue_entity_listing.py
index 2653af050..e73c5579b 100644
--- a/build/PureCloudPlatformClientV2/models/user_queue_entity_listing.py
+++ b/build/PureCloudPlatformClientV2/models/user_queue_entity_listing.py
@@ -54,8 +54,8 @@ def __init__(self) -> None:
             'page_size': 'int',
             'page_number': 'int',
             'total': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -67,8 +67,8 @@ def __init__(self) -> None:
             'page_size': 'pageSize',
             'page_number': 'pageNumber',
             'total': 'total',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -79,8 +79,8 @@ def __init__(self) -> None:
         self._page_size = None
         self._page_number = None
         self._total = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -183,52 +183,52 @@ def total(self, total: int) -> None:
         self._total = total
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this UserQueueEntityListing.
+        Gets the first_uri of this UserQueueEntityListing.
 
 
-        :return: The last_uri of this UserQueueEntityListing.
+        :return: The first_uri of this UserQueueEntityListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this UserQueueEntityListing.
+        Sets the first_uri of this UserQueueEntityListing.
 
 
-        :param last_uri: The last_uri of this UserQueueEntityListing.
+        :param first_uri: The first_uri of this UserQueueEntityListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this UserQueueEntityListing.
+        Gets the last_uri of this UserQueueEntityListing.
 
 
-        :return: The first_uri of this UserQueueEntityListing.
+        :return: The last_uri of this UserQueueEntityListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this UserQueueEntityListing.
+        Sets the last_uri of this UserQueueEntityListing.
 
 
-        :param first_uri: The first_uri of this UserQueueEntityListing.
+        :param last_uri: The last_uri of this UserQueueEntityListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/user_recording_entity_listing.py b/build/PureCloudPlatformClientV2/models/user_recording_entity_listing.py
index b286e0af5..2b74a2f1c 100644
--- a/build/PureCloudPlatformClientV2/models/user_recording_entity_listing.py
+++ b/build/PureCloudPlatformClientV2/models/user_recording_entity_listing.py
@@ -54,8 +54,8 @@ def __init__(self) -> None:
             'page_size': 'int',
             'page_number': 'int',
             'total': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -67,8 +67,8 @@ def __init__(self) -> None:
             'page_size': 'pageSize',
             'page_number': 'pageNumber',
             'total': 'total',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -79,8 +79,8 @@ def __init__(self) -> None:
         self._page_size = None
         self._page_number = None
         self._total = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -183,52 +183,52 @@ def total(self, total: int) -> None:
         self._total = total
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this UserRecordingEntityListing.
+        Gets the first_uri of this UserRecordingEntityListing.
 
 
-        :return: The last_uri of this UserRecordingEntityListing.
+        :return: The first_uri of this UserRecordingEntityListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this UserRecordingEntityListing.
+        Sets the first_uri of this UserRecordingEntityListing.
 
 
-        :param last_uri: The last_uri of this UserRecordingEntityListing.
+        :param first_uri: The first_uri of this UserRecordingEntityListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this UserRecordingEntityListing.
+        Gets the last_uri of this UserRecordingEntityListing.
 
 
-        :return: The first_uri of this UserRecordingEntityListing.
+        :return: The last_uri of this UserRecordingEntityListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this UserRecordingEntityListing.
+        Sets the last_uri of this UserRecordingEntityListing.
 
 
-        :param first_uri: The first_uri of this UserRecordingEntityListing.
+        :param last_uri: The last_uri of this UserRecordingEntityListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/user_skill_entity_listing.py b/build/PureCloudPlatformClientV2/models/user_skill_entity_listing.py
index d96727bae..7b3eb21ca 100644
--- a/build/PureCloudPlatformClientV2/models/user_skill_entity_listing.py
+++ b/build/PureCloudPlatformClientV2/models/user_skill_entity_listing.py
@@ -54,8 +54,8 @@ def __init__(self) -> None:
             'page_size': 'int',
             'page_number': 'int',
             'total': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -67,8 +67,8 @@ def __init__(self) -> None:
             'page_size': 'pageSize',
             'page_number': 'pageNumber',
             'total': 'total',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -79,8 +79,8 @@ def __init__(self) -> None:
         self._page_size = None
         self._page_number = None
         self._total = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -183,52 +183,52 @@ def total(self, total: int) -> None:
         self._total = total
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this UserSkillEntityListing.
+        Gets the first_uri of this UserSkillEntityListing.
 
 
-        :return: The last_uri of this UserSkillEntityListing.
+        :return: The first_uri of this UserSkillEntityListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this UserSkillEntityListing.
+        Sets the first_uri of this UserSkillEntityListing.
 
 
-        :param last_uri: The last_uri of this UserSkillEntityListing.
+        :param first_uri: The first_uri of this UserSkillEntityListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this UserSkillEntityListing.
+        Gets the last_uri of this UserSkillEntityListing.
 
 
-        :return: The first_uri of this UserSkillEntityListing.
+        :return: The last_uri of this UserSkillEntityListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this UserSkillEntityListing.
+        Sets the last_uri of this UserSkillEntityListing.
 
 
-        :param first_uri: The first_uri of this UserSkillEntityListing.
+        :param last_uri: The last_uri of this UserSkillEntityListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/user_start_detail_event_topic_user_start_event.py b/build/PureCloudPlatformClientV2/models/user_start_detail_event_topic_user_start_event.py
index 608cc7c35..6d40a81cd 100644
--- a/build/PureCloudPlatformClientV2/models/user_start_detail_event_topic_user_start_event.py
+++ b/build/PureCloudPlatformClientV2/models/user_start_detail_event_topic_user_start_event.py
@@ -509,7 +509,7 @@ def message_type(self, message_type: str) -> None:
         """
         if isinstance(message_type, int):
             message_type = str(message_type)
-        allowed_values = ["UNKNOWN", "SMS", "TWITTER", "FACEBOOK", "LINE", "WHATSAPP", "WEBMESSAGING", "OPEN", "INSTAGRAM"]
+        allowed_values = ["UNKNOWN", "SMS", "TWITTER", "FACEBOOK", "LINE", "WHATSAPP", "WEBMESSAGING", "OPEN", "INSTAGRAM", "APPLE"]
         if message_type.lower() not in map(str.lower, allowed_values):
             # print("Invalid value for message_type -> " + message_type)
             self._message_type = "outdated_sdk_version"
diff --git a/build/PureCloudPlatformClientV2/models/utilization_label_entity_listing.py b/build/PureCloudPlatformClientV2/models/utilization_label_entity_listing.py
index 089ac9b95..f47c0a844 100644
--- a/build/PureCloudPlatformClientV2/models/utilization_label_entity_listing.py
+++ b/build/PureCloudPlatformClientV2/models/utilization_label_entity_listing.py
@@ -54,8 +54,8 @@ def __init__(self) -> None:
             'page_size': 'int',
             'page_number': 'int',
             'total': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -67,8 +67,8 @@ def __init__(self) -> None:
             'page_size': 'pageSize',
             'page_number': 'pageNumber',
             'total': 'total',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -79,8 +79,8 @@ def __init__(self) -> None:
         self._page_size = None
         self._page_number = None
         self._total = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -183,52 +183,52 @@ def total(self, total: int) -> None:
         self._total = total
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this UtilizationLabelEntityListing.
+        Gets the first_uri of this UtilizationLabelEntityListing.
 
 
-        :return: The last_uri of this UtilizationLabelEntityListing.
+        :return: The first_uri of this UtilizationLabelEntityListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this UtilizationLabelEntityListing.
+        Sets the first_uri of this UtilizationLabelEntityListing.
 
 
-        :param last_uri: The last_uri of this UtilizationLabelEntityListing.
+        :param first_uri: The first_uri of this UtilizationLabelEntityListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this UtilizationLabelEntityListing.
+        Gets the last_uri of this UtilizationLabelEntityListing.
 
 
-        :return: The first_uri of this UtilizationLabelEntityListing.
+        :return: The last_uri of this UtilizationLabelEntityListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this UtilizationLabelEntityListing.
+        Sets the last_uri of this UtilizationLabelEntityListing.
 
 
-        :param first_uri: The first_uri of this UtilizationLabelEntityListing.
+        :param last_uri: The last_uri of this UtilizationLabelEntityListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/utilization_tag_entity_listing.py b/build/PureCloudPlatformClientV2/models/utilization_tag_entity_listing.py
index 871f78167..ed4767fd4 100644
--- a/build/PureCloudPlatformClientV2/models/utilization_tag_entity_listing.py
+++ b/build/PureCloudPlatformClientV2/models/utilization_tag_entity_listing.py
@@ -54,8 +54,8 @@ def __init__(self) -> None:
             'page_size': 'int',
             'page_number': 'int',
             'total': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -67,8 +67,8 @@ def __init__(self) -> None:
             'page_size': 'pageSize',
             'page_number': 'pageNumber',
             'total': 'total',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -79,8 +79,8 @@ def __init__(self) -> None:
         self._page_size = None
         self._page_number = None
         self._total = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -183,52 +183,52 @@ def total(self, total: int) -> None:
         self._total = total
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this UtilizationTagEntityListing.
+        Gets the first_uri of this UtilizationTagEntityListing.
 
 
-        :return: The last_uri of this UtilizationTagEntityListing.
+        :return: The first_uri of this UtilizationTagEntityListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this UtilizationTagEntityListing.
+        Sets the first_uri of this UtilizationTagEntityListing.
 
 
-        :param last_uri: The last_uri of this UtilizationTagEntityListing.
+        :param first_uri: The first_uri of this UtilizationTagEntityListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this UtilizationTagEntityListing.
+        Gets the last_uri of this UtilizationTagEntityListing.
 
 
-        :return: The first_uri of this UtilizationTagEntityListing.
+        :return: The last_uri of this UtilizationTagEntityListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this UtilizationTagEntityListing.
+        Sets the last_uri of this UtilizationTagEntityListing.
 
 
-        :param first_uri: The first_uri of this UtilizationTagEntityListing.
+        :param last_uri: The last_uri of this UtilizationTagEntityListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/voicemail_message_entity_listing.py b/build/PureCloudPlatformClientV2/models/voicemail_message_entity_listing.py
index c5c9a5792..0ae5d020a 100644
--- a/build/PureCloudPlatformClientV2/models/voicemail_message_entity_listing.py
+++ b/build/PureCloudPlatformClientV2/models/voicemail_message_entity_listing.py
@@ -54,8 +54,8 @@ def __init__(self) -> None:
             'page_size': 'int',
             'page_number': 'int',
             'total': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -67,8 +67,8 @@ def __init__(self) -> None:
             'page_size': 'pageSize',
             'page_number': 'pageNumber',
             'total': 'total',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -79,8 +79,8 @@ def __init__(self) -> None:
         self._page_size = None
         self._page_number = None
         self._total = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -183,52 +183,52 @@ def total(self, total: int) -> None:
         self._total = total
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this VoicemailMessageEntityListing.
+        Gets the first_uri of this VoicemailMessageEntityListing.
 
 
-        :return: The last_uri of this VoicemailMessageEntityListing.
+        :return: The first_uri of this VoicemailMessageEntityListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this VoicemailMessageEntityListing.
+        Sets the first_uri of this VoicemailMessageEntityListing.
 
 
-        :param last_uri: The last_uri of this VoicemailMessageEntityListing.
+        :param first_uri: The first_uri of this VoicemailMessageEntityListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this VoicemailMessageEntityListing.
+        Gets the last_uri of this VoicemailMessageEntityListing.
 
 
-        :return: The first_uri of this VoicemailMessageEntityListing.
+        :return: The last_uri of this VoicemailMessageEntityListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this VoicemailMessageEntityListing.
+        Sets the last_uri of this VoicemailMessageEntityListing.
 
 
-        :param first_uri: The first_uri of this VoicemailMessageEntityListing.
+        :param last_uri: The last_uri of this VoicemailMessageEntityListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/web_chat_member_info_entity_list.py b/build/PureCloudPlatformClientV2/models/web_chat_member_info_entity_list.py
index a3e7eb78c..865e46904 100644
--- a/build/PureCloudPlatformClientV2/models/web_chat_member_info_entity_list.py
+++ b/build/PureCloudPlatformClientV2/models/web_chat_member_info_entity_list.py
@@ -54,8 +54,8 @@ def __init__(self) -> None:
             'page_size': 'int',
             'page_number': 'int',
             'total': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -67,8 +67,8 @@ def __init__(self) -> None:
             'page_size': 'pageSize',
             'page_number': 'pageNumber',
             'total': 'total',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -79,8 +79,8 @@ def __init__(self) -> None:
         self._page_size = None
         self._page_number = None
         self._total = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -183,52 +183,52 @@ def total(self, total: int) -> None:
         self._total = total
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this WebChatMemberInfoEntityList.
+        Gets the first_uri of this WebChatMemberInfoEntityList.
 
 
-        :return: The last_uri of this WebChatMemberInfoEntityList.
+        :return: The first_uri of this WebChatMemberInfoEntityList.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this WebChatMemberInfoEntityList.
+        Sets the first_uri of this WebChatMemberInfoEntityList.
 
 
-        :param last_uri: The last_uri of this WebChatMemberInfoEntityList.
+        :param first_uri: The first_uri of this WebChatMemberInfoEntityList.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this WebChatMemberInfoEntityList.
+        Gets the last_uri of this WebChatMemberInfoEntityList.
 
 
-        :return: The first_uri of this WebChatMemberInfoEntityList.
+        :return: The last_uri of this WebChatMemberInfoEntityList.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this WebChatMemberInfoEntityList.
+        Sets the last_uri of this WebChatMemberInfoEntityList.
 
 
-        :param first_uri: The first_uri of this WebChatMemberInfoEntityList.
+        :param last_uri: The last_uri of this WebChatMemberInfoEntityList.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/whats_app_integration_entity_listing.py b/build/PureCloudPlatformClientV2/models/whats_app_integration_entity_listing.py
index e0fbd57f7..82b7709cc 100644
--- a/build/PureCloudPlatformClientV2/models/whats_app_integration_entity_listing.py
+++ b/build/PureCloudPlatformClientV2/models/whats_app_integration_entity_listing.py
@@ -54,8 +54,8 @@ def __init__(self) -> None:
             'page_size': 'int',
             'page_number': 'int',
             'total': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -67,8 +67,8 @@ def __init__(self) -> None:
             'page_size': 'pageSize',
             'page_number': 'pageNumber',
             'total': 'total',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -79,8 +79,8 @@ def __init__(self) -> None:
         self._page_size = None
         self._page_number = None
         self._total = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -183,52 +183,52 @@ def total(self, total: int) -> None:
         self._total = total
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this WhatsAppIntegrationEntityListing.
+        Gets the first_uri of this WhatsAppIntegrationEntityListing.
 
 
-        :return: The last_uri of this WhatsAppIntegrationEntityListing.
+        :return: The first_uri of this WhatsAppIntegrationEntityListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this WhatsAppIntegrationEntityListing.
+        Sets the first_uri of this WhatsAppIntegrationEntityListing.
 
 
-        :param last_uri: The last_uri of this WhatsAppIntegrationEntityListing.
+        :param first_uri: The first_uri of this WhatsAppIntegrationEntityListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this WhatsAppIntegrationEntityListing.
+        Gets the last_uri of this WhatsAppIntegrationEntityListing.
 
 
-        :return: The first_uri of this WhatsAppIntegrationEntityListing.
+        :return: The last_uri of this WhatsAppIntegrationEntityListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this WhatsAppIntegrationEntityListing.
+        Sets the last_uri of this WhatsAppIntegrationEntityListing.
 
 
-        :param first_uri: The first_uri of this WhatsAppIntegrationEntityListing.
+        :param last_uri: The last_uri of this WhatsAppIntegrationEntityListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/workitem_flow_reference.py b/build/PureCloudPlatformClientV2/models/workitem_flow_reference.py
new file mode 100644
index 000000000..e1c61b5ca
--- /dev/null
+++ b/build/PureCloudPlatformClientV2/models/workitem_flow_reference.py
@@ -0,0 +1,193 @@
+# coding: utf-8
+
+"""
+Copyright 2016 SmartBear Software
+
+    Licensed under the Apache License, Version 2.0 (the "License");
+    you may not use this file except in compliance with the License.
+    You may obtain a copy of the License at
+
+        http://www.apache.org/licenses/LICENSE-2.0
+
+    Unless required by applicable law or agreed to in writing, software
+    distributed under the License is distributed on an "AS IS" BASIS,
+    WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+    See the License for the specific language governing permissions and
+    limitations under the License.
+
+    Ref: https://github.com/swagger-api/swagger-codegen
+"""
+
+from datetime import datetime
+from datetime import date
+from pprint import pformat
+from six import iteritems
+import re
+import json
+
+from ..utils import sanitize_for_serialization
+
+# type hinting support
+from typing import TYPE_CHECKING
+from typing import List
+from typing import Dict
+
+
+class WorkitemFlowReference(object):
+    """
+    NOTE: This class is auto generated by the swagger code generator program.
+    Do not edit the class manually.
+    """
+    def __init__(self) -> None:
+        """
+        WorkitemFlowReference - a model defined in Swagger
+
+        :param dict swaggerTypes: The key is attribute name
+                                  and the value is attribute type.
+        :param dict attributeMap: The key is attribute name
+                                  and the value is json key in definition.
+        """
+        self.swagger_types = {
+            'id': 'str',
+            'name': 'str',
+            'self_uri': 'str'
+        }
+
+        self.attribute_map = {
+            'id': 'id',
+            'name': 'name',
+            'self_uri': 'selfUri'
+        }
+
+        self._id = None
+        self._name = None
+        self._self_uri = None
+
+    @property
+    def id(self) -> str:
+        """
+        Gets the id of this WorkitemFlowReference.
+        The globally unique identifier for the object.
+
+        :return: The id of this WorkitemFlowReference.
+        :rtype: str
+        """
+        return self._id
+
+    @id.setter
+    def id(self, id: str) -> None:
+        """
+        Sets the id of this WorkitemFlowReference.
+        The globally unique identifier for the object.
+
+        :param id: The id of this WorkitemFlowReference.
+        :type: str
+        """
+        
+
+        self._id = id
+
+    @property
+    def name(self) -> str:
+        """
+        Gets the name of this WorkitemFlowReference.
+
+
+        :return: The name of this WorkitemFlowReference.
+        :rtype: str
+        """
+        return self._name
+
+    @name.setter
+    def name(self, name: str) -> None:
+        """
+        Sets the name of this WorkitemFlowReference.
+
+
+        :param name: The name of this WorkitemFlowReference.
+        :type: str
+        """
+        
+
+        self._name = name
+
+    @property
+    def self_uri(self) -> str:
+        """
+        Gets the self_uri of this WorkitemFlowReference.
+        The URI for this object
+
+        :return: The self_uri of this WorkitemFlowReference.
+        :rtype: str
+        """
+        return self._self_uri
+
+    @self_uri.setter
+    def self_uri(self, self_uri: str) -> None:
+        """
+        Sets the self_uri of this WorkitemFlowReference.
+        The URI for this object
+
+        :param self_uri: The self_uri of this WorkitemFlowReference.
+        :type: str
+        """
+        
+
+        self._self_uri = self_uri
+
+    def to_dict(self):
+        """
+        Returns the model properties as a dict
+        """
+        result = {}
+
+        for attr, _ in iteritems(self.swagger_types):
+            value = getattr(self, attr)
+            if isinstance(value, list):
+                result[attr] = list(map(
+                    lambda x: x.to_dict() if hasattr(x, "to_dict") else x,
+                    value
+                ))
+            elif hasattr(value, "to_dict"):
+                result[attr] = value.to_dict()
+            elif isinstance(value, dict):
+                result[attr] = dict(map(
+                    lambda item: (item[0], item[1].to_dict())
+                    if hasattr(item[1], "to_dict") else item,
+                    value.items()
+                ))
+            else:
+                result[attr] = value
+
+        return result
+
+    def to_json(self):
+        """
+        Returns the model as raw JSON
+        """
+        return json.dumps(sanitize_for_serialization(self.to_dict()))
+
+    def to_str(self):
+        """
+        Returns the string representation of the model
+        """
+        return pformat(self.to_dict())
+
+    def __repr__(self):
+        """
+        For `print` and `pprint`
+        """
+        return self.to_str()
+
+    def __eq__(self, other):
+        """
+        Returns true if both objects are equal
+        """
+        return self.__dict__ == other.__dict__
+
+    def __ne__(self, other):
+        """
+        Returns true if both objects are not equal
+        """
+        return not self == other
+
diff --git a/build/PureCloudPlatformClientV2/models/workitem_rule_settings.py b/build/PureCloudPlatformClientV2/models/workitem_rule_settings.py
new file mode 100644
index 000000000..b2156ca06
--- /dev/null
+++ b/build/PureCloudPlatformClientV2/models/workitem_rule_settings.py
@@ -0,0 +1,114 @@
+# coding: utf-8
+
+"""
+Copyright 2016 SmartBear Software
+
+    Licensed under the Apache License, Version 2.0 (the "License");
+    you may not use this file except in compliance with the License.
+    You may obtain a copy of the License at
+
+        http://www.apache.org/licenses/LICENSE-2.0
+
+    Unless required by applicable law or agreed to in writing, software
+    distributed under the License is distributed on an "AS IS" BASIS,
+    WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+    See the License for the specific language governing permissions and
+    limitations under the License.
+
+    Ref: https://github.com/swagger-api/swagger-codegen
+"""
+
+from datetime import datetime
+from datetime import date
+from pprint import pformat
+from six import iteritems
+import re
+import json
+
+from ..utils import sanitize_for_serialization
+
+# type hinting support
+from typing import TYPE_CHECKING
+from typing import List
+from typing import Dict
+
+
+class WorkitemRuleSettings(object):
+    """
+    NOTE: This class is auto generated by the swagger code generator program.
+    Do not edit the class manually.
+    """
+    def __init__(self) -> None:
+        """
+        WorkitemRuleSettings - a model defined in Swagger
+
+        :param dict swaggerTypes: The key is attribute name
+                                  and the value is attribute type.
+        :param dict attributeMap: The key is attribute name
+                                  and the value is json key in definition.
+        """
+        self.swagger_types = {
+            
+        }
+
+        self.attribute_map = {
+            
+        }
+
+
+    def to_dict(self):
+        """
+        Returns the model properties as a dict
+        """
+        result = {}
+
+        for attr, _ in iteritems(self.swagger_types):
+            value = getattr(self, attr)
+            if isinstance(value, list):
+                result[attr] = list(map(
+                    lambda x: x.to_dict() if hasattr(x, "to_dict") else x,
+                    value
+                ))
+            elif hasattr(value, "to_dict"):
+                result[attr] = value.to_dict()
+            elif isinstance(value, dict):
+                result[attr] = dict(map(
+                    lambda item: (item[0], item[1].to_dict())
+                    if hasattr(item[1], "to_dict") else item,
+                    value.items()
+                ))
+            else:
+                result[attr] = value
+
+        return result
+
+    def to_json(self):
+        """
+        Returns the model as raw JSON
+        """
+        return json.dumps(sanitize_for_serialization(self.to_dict()))
+
+    def to_str(self):
+        """
+        Returns the string representation of the model
+        """
+        return pformat(self.to_dict())
+
+    def __repr__(self):
+        """
+        For `print` and `pprint`
+        """
+        return self.to_str()
+
+    def __eq__(self, other):
+        """
+        Returns true if both objects are equal
+        """
+        return self.__dict__ == other.__dict__
+
+    def __ne__(self, other):
+        """
+        Returns true if both objects are not equal
+        """
+        return not self == other
+
diff --git a/build/PureCloudPlatformClientV2/models/workspace_entity_listing.py b/build/PureCloudPlatformClientV2/models/workspace_entity_listing.py
index 8d5219092..0f50a461d 100644
--- a/build/PureCloudPlatformClientV2/models/workspace_entity_listing.py
+++ b/build/PureCloudPlatformClientV2/models/workspace_entity_listing.py
@@ -54,8 +54,8 @@ def __init__(self) -> None:
             'page_size': 'int',
             'page_number': 'int',
             'total': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -67,8 +67,8 @@ def __init__(self) -> None:
             'page_size': 'pageSize',
             'page_number': 'pageNumber',
             'total': 'total',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -79,8 +79,8 @@ def __init__(self) -> None:
         self._page_size = None
         self._page_number = None
         self._total = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -183,52 +183,52 @@ def total(self, total: int) -> None:
         self._total = total
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this WorkspaceEntityListing.
+        Gets the first_uri of this WorkspaceEntityListing.
 
 
-        :return: The last_uri of this WorkspaceEntityListing.
+        :return: The first_uri of this WorkspaceEntityListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this WorkspaceEntityListing.
+        Sets the first_uri of this WorkspaceEntityListing.
 
 
-        :param last_uri: The last_uri of this WorkspaceEntityListing.
+        :param first_uri: The first_uri of this WorkspaceEntityListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this WorkspaceEntityListing.
+        Gets the last_uri of this WorkspaceEntityListing.
 
 
-        :return: The first_uri of this WorkspaceEntityListing.
+        :return: The last_uri of this WorkspaceEntityListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this WorkspaceEntityListing.
+        Sets the last_uri of this WorkspaceEntityListing.
 
 
-        :param first_uri: The first_uri of this WorkspaceEntityListing.
+        :param last_uri: The last_uri of this WorkspaceEntityListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/workspace_member_entity_listing.py b/build/PureCloudPlatformClientV2/models/workspace_member_entity_listing.py
index dfefef02a..3bd2f6ded 100644
--- a/build/PureCloudPlatformClientV2/models/workspace_member_entity_listing.py
+++ b/build/PureCloudPlatformClientV2/models/workspace_member_entity_listing.py
@@ -54,8 +54,8 @@ def __init__(self) -> None:
             'page_size': 'int',
             'page_number': 'int',
             'total': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -67,8 +67,8 @@ def __init__(self) -> None:
             'page_size': 'pageSize',
             'page_number': 'pageNumber',
             'total': 'total',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -79,8 +79,8 @@ def __init__(self) -> None:
         self._page_size = None
         self._page_number = None
         self._total = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -183,52 +183,52 @@ def total(self, total: int) -> None:
         self._total = total
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this WorkspaceMemberEntityListing.
+        Gets the first_uri of this WorkspaceMemberEntityListing.
 
 
-        :return: The last_uri of this WorkspaceMemberEntityListing.
+        :return: The first_uri of this WorkspaceMemberEntityListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this WorkspaceMemberEntityListing.
+        Sets the first_uri of this WorkspaceMemberEntityListing.
 
 
-        :param last_uri: The last_uri of this WorkspaceMemberEntityListing.
+        :param first_uri: The first_uri of this WorkspaceMemberEntityListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this WorkspaceMemberEntityListing.
+        Gets the last_uri of this WorkspaceMemberEntityListing.
 
 
-        :return: The first_uri of this WorkspaceMemberEntityListing.
+        :return: The last_uri of this WorkspaceMemberEntityListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this WorkspaceMemberEntityListing.
+        Sets the last_uri of this WorkspaceMemberEntityListing.
 
 
-        :param first_uri: The first_uri of this WorkspaceMemberEntityListing.
+        :param last_uri: The last_uri of this WorkspaceMemberEntityListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/wrapup_code_entity_listing.py b/build/PureCloudPlatformClientV2/models/wrapup_code_entity_listing.py
index 8b69441a3..56c55b0b6 100644
--- a/build/PureCloudPlatformClientV2/models/wrapup_code_entity_listing.py
+++ b/build/PureCloudPlatformClientV2/models/wrapup_code_entity_listing.py
@@ -54,8 +54,8 @@ def __init__(self) -> None:
             'page_size': 'int',
             'page_number': 'int',
             'total': 'int',
-            'last_uri': 'str',
             'first_uri': 'str',
+            'last_uri': 'str',
             'self_uri': 'str',
             'next_uri': 'str',
             'previous_uri': 'str',
@@ -67,8 +67,8 @@ def __init__(self) -> None:
             'page_size': 'pageSize',
             'page_number': 'pageNumber',
             'total': 'total',
-            'last_uri': 'lastUri',
             'first_uri': 'firstUri',
+            'last_uri': 'lastUri',
             'self_uri': 'selfUri',
             'next_uri': 'nextUri',
             'previous_uri': 'previousUri',
@@ -79,8 +79,8 @@ def __init__(self) -> None:
         self._page_size = None
         self._page_number = None
         self._total = None
-        self._last_uri = None
         self._first_uri = None
+        self._last_uri = None
         self._self_uri = None
         self._next_uri = None
         self._previous_uri = None
@@ -183,52 +183,52 @@ def total(self, total: int) -> None:
         self._total = total
 
     @property
-    def last_uri(self) -> str:
+    def first_uri(self) -> str:
         """
-        Gets the last_uri of this WrapupCodeEntityListing.
+        Gets the first_uri of this WrapupCodeEntityListing.
 
 
-        :return: The last_uri of this WrapupCodeEntityListing.
+        :return: The first_uri of this WrapupCodeEntityListing.
         :rtype: str
         """
-        return self._last_uri
+        return self._first_uri
 
-    @last_uri.setter
-    def last_uri(self, last_uri: str) -> None:
+    @first_uri.setter
+    def first_uri(self, first_uri: str) -> None:
         """
-        Sets the last_uri of this WrapupCodeEntityListing.
+        Sets the first_uri of this WrapupCodeEntityListing.
 
 
-        :param last_uri: The last_uri of this WrapupCodeEntityListing.
+        :param first_uri: The first_uri of this WrapupCodeEntityListing.
         :type: str
         """
         
 
-        self._last_uri = last_uri
+        self._first_uri = first_uri
 
     @property
-    def first_uri(self) -> str:
+    def last_uri(self) -> str:
         """
-        Gets the first_uri of this WrapupCodeEntityListing.
+        Gets the last_uri of this WrapupCodeEntityListing.
 
 
-        :return: The first_uri of this WrapupCodeEntityListing.
+        :return: The last_uri of this WrapupCodeEntityListing.
         :rtype: str
         """
-        return self._first_uri
+        return self._last_uri
 
-    @first_uri.setter
-    def first_uri(self, first_uri: str) -> None:
+    @last_uri.setter
+    def last_uri(self, last_uri: str) -> None:
         """
-        Sets the first_uri of this WrapupCodeEntityListing.
+        Sets the last_uri of this WrapupCodeEntityListing.
 
 
-        :param first_uri: The first_uri of this WrapupCodeEntityListing.
+        :param last_uri: The last_uri of this WrapupCodeEntityListing.
         :type: str
         """
         
 
-        self._first_uri = first_uri
+        self._last_uri = last_uri
 
     @property
     def self_uri(self) -> str:
diff --git a/build/PureCloudPlatformClientV2/models/wrapup_code_prediction_config.py b/build/PureCloudPlatformClientV2/models/wrapup_code_prediction_config.py
new file mode 100644
index 000000000..c0b69c0b5
--- /dev/null
+++ b/build/PureCloudPlatformClientV2/models/wrapup_code_prediction_config.py
@@ -0,0 +1,139 @@
+# coding: utf-8
+
+"""
+Copyright 2016 SmartBear Software
+
+    Licensed under the Apache License, Version 2.0 (the "License");
+    you may not use this file except in compliance with the License.
+    You may obtain a copy of the License at
+
+        http://www.apache.org/licenses/LICENSE-2.0
+
+    Unless required by applicable law or agreed to in writing, software
+    distributed under the License is distributed on an "AS IS" BASIS,
+    WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+    See the License for the specific language governing permissions and
+    limitations under the License.
+
+    Ref: https://github.com/swagger-api/swagger-codegen
+"""
+
+from datetime import datetime
+from datetime import date
+from pprint import pformat
+from six import iteritems
+import re
+import json
+
+from ..utils import sanitize_for_serialization
+
+# type hinting support
+from typing import TYPE_CHECKING
+from typing import List
+from typing import Dict
+
+
+class WrapupCodePredictionConfig(object):
+    """
+    NOTE: This class is auto generated by the swagger code generator program.
+    Do not edit the class manually.
+    """
+    def __init__(self) -> None:
+        """
+        WrapupCodePredictionConfig - a model defined in Swagger
+
+        :param dict swaggerTypes: The key is attribute name
+                                  and the value is attribute type.
+        :param dict attributeMap: The key is attribute name
+                                  and the value is json key in definition.
+        """
+        self.swagger_types = {
+            'enabled': 'bool'
+        }
+
+        self.attribute_map = {
+            'enabled': 'enabled'
+        }
+
+        self._enabled = None
+
+    @property
+    def enabled(self) -> bool:
+        """
+        Gets the enabled of this WrapupCodePredictionConfig.
+        Copilot generated wrapup code prediction is enabled.
+
+        :return: The enabled of this WrapupCodePredictionConfig.
+        :rtype: bool
+        """
+        return self._enabled
+
+    @enabled.setter
+    def enabled(self, enabled: bool) -> None:
+        """
+        Sets the enabled of this WrapupCodePredictionConfig.
+        Copilot generated wrapup code prediction is enabled.
+
+        :param enabled: The enabled of this WrapupCodePredictionConfig.
+        :type: bool
+        """
+        
+
+        self._enabled = enabled
+
+    def to_dict(self):
+        """
+        Returns the model properties as a dict
+        """
+        result = {}
+
+        for attr, _ in iteritems(self.swagger_types):
+            value = getattr(self, attr)
+            if isinstance(value, list):
+                result[attr] = list(map(
+                    lambda x: x.to_dict() if hasattr(x, "to_dict") else x,
+                    value
+                ))
+            elif hasattr(value, "to_dict"):
+                result[attr] = value.to_dict()
+            elif isinstance(value, dict):
+                result[attr] = dict(map(
+                    lambda item: (item[0], item[1].to_dict())
+                    if hasattr(item[1], "to_dict") else item,
+                    value.items()
+                ))
+            else:
+                result[attr] = value
+
+        return result
+
+    def to_json(self):
+        """
+        Returns the model as raw JSON
+        """
+        return json.dumps(sanitize_for_serialization(self.to_dict()))
+
+    def to_str(self):
+        """
+        Returns the string representation of the model
+        """
+        return pformat(self.to_dict())
+
+    def __repr__(self):
+        """
+        For `print` and `pprint`
+        """
+        return self.to_str()
+
+    def __eq__(self, other):
+        """
+        Returns true if both objects are equal
+        """
+        return self.__dict__ == other.__dict__
+
+    def __ne__(self, other):
+        """
+        Returns true if both objects are not equal
+        """
+        return not self == other
+
diff --git a/build/PureCloudPlatformClientV2/models/wrapup_detail_event_topic_wrapup_event.py b/build/PureCloudPlatformClientV2/models/wrapup_detail_event_topic_wrapup_event.py
index 1a3595fb2..04ddb78d7 100644
--- a/build/PureCloudPlatformClientV2/models/wrapup_detail_event_topic_wrapup_event.py
+++ b/build/PureCloudPlatformClientV2/models/wrapup_detail_event_topic_wrapup_event.py
@@ -512,7 +512,7 @@ def message_type(self, message_type: str) -> None:
         """
         if isinstance(message_type, int):
             message_type = str(message_type)
-        allowed_values = ["UNKNOWN", "SMS", "TWITTER", "FACEBOOK", "LINE", "WHATSAPP", "WEBMESSAGING", "OPEN", "INSTAGRAM"]
+        allowed_values = ["UNKNOWN", "SMS", "TWITTER", "FACEBOOK", "LINE", "WHATSAPP", "WEBMESSAGING", "OPEN", "INSTAGRAM", "APPLE"]
         if message_type.lower() not in map(str.lower, allowed_values):
             # print("Invalid value for message_type -> " + message_type)
             self._message_type = "outdated_sdk_version"
diff --git a/build/docs/AcceleratorList.md b/build/docs/AcceleratorList.md
index 1f6c39560..abb0f1802 100644
--- a/build/docs/AcceleratorList.md
+++ b/build/docs/AcceleratorList.md
@@ -11,8 +11,8 @@ title: AcceleratorList
 | **page_size** | **int** |  | [optional] |
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/AcdEndDetailEventTopicAcdEndEvent.md b/build/docs/AcdEndDetailEventTopicAcdEndEvent.md
index 2e3ab5359..a3bf6a643 100644
--- a/build/docs/AcdEndDetailEventTopicAcdEndEvent.md
+++ b/build/docs/AcdEndDetailEventTopicAcdEndEvent.md
@@ -37,6 +37,8 @@ title: AcdEndDetailEventTopicAcdEndEvent
 | **connected_duration_ms** | **int** |  | [optional] |
 | **conversation_external_contact_ids** | **list[str]** |  | [optional] |
 | **conversation_external_organization_ids** | **list[str]** |  | [optional] |
+| **utilization_label** | **str** |  | [optional] |
+| **flow_type** | **str** |  | [optional] |
 {: class="table table-striped"}
 
 
diff --git a/build/docs/AcdStartDetailEventTopicAcdStartEvent.md b/build/docs/AcdStartDetailEventTopicAcdStartEvent.md
index e8f5003b9..c0bb4b69d 100644
--- a/build/docs/AcdStartDetailEventTopicAcdStartEvent.md
+++ b/build/docs/AcdStartDetailEventTopicAcdStartEvent.md
@@ -27,6 +27,9 @@ title: AcdStartDetailEventTopicAcdStartEvent
 | **division_id** | **str** |  | [optional] |
 | **conversation_external_contact_ids** | **list[str]** |  | [optional] |
 | **conversation_external_organization_ids** | **list[str]** |  | [optional] |
+| **utilization_label** | **str** |  | [optional] |
+| **routing_priority** | **int** |  | [optional] |
+| **requested_routing_skill_ids** | **list[str]** |  | [optional] |
 {: class="table table-striped"}
 
 
diff --git a/build/docs/ActionCertificateListing.md b/build/docs/ActionCertificateListing.md
index ffb551d74..faa67ccb1 100644
--- a/build/docs/ActionCertificateListing.md
+++ b/build/docs/ActionCertificateListing.md
@@ -11,8 +11,8 @@ title: ActionCertificateListing
 | **page_size** | **int** |  | [optional] |
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/ActionEntityListing.md b/build/docs/ActionEntityListing.md
index f0ed0d920..cb91182c3 100644
--- a/build/docs/ActionEntityListing.md
+++ b/build/docs/ActionEntityListing.md
@@ -11,8 +11,8 @@ title: ActionEntityListing
 | **page_size** | **int** |  | [optional] |
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/ActionMapListing.md b/build/docs/ActionMapListing.md
index a909696ff..ad397cba5 100644
--- a/build/docs/ActionMapListing.md
+++ b/build/docs/ActionMapListing.md
@@ -11,8 +11,8 @@ title: ActionMapListing
 | **page_size** | **int** |  | [optional] |
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/ActionTargetListing.md b/build/docs/ActionTargetListing.md
index 20159b44e..65fec1256 100644
--- a/build/docs/ActionTargetListing.md
+++ b/build/docs/ActionTargetListing.md
@@ -11,8 +11,8 @@ title: ActionTargetListing
 | **page_size** | **int** |  | [optional] |
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/ActionTemplateListing.md b/build/docs/ActionTemplateListing.md
index 8d2d014e0..2969fafb4 100644
--- a/build/docs/ActionTemplateListing.md
+++ b/build/docs/ActionTemplateListing.md
@@ -11,8 +11,8 @@ title: ActionTemplateListing
 | **page_size** | **int** |  | [optional] |
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/ActivityCodesReference.md b/build/docs/ActivityCodesReference.md
index 301e40850..0dee86bd3 100644
--- a/build/docs/ActivityCodesReference.md
+++ b/build/docs/ActivityCodesReference.md
@@ -7,7 +7,6 @@ title: ActivityCodesReference
 
 |Name | Type | Description | Notes|
 |------------ | ------------- | ------------- | -------------|
-| **id** | **str** | The globally unique identifier for the object. | [optional] |
 | **ids** | **list[str]** | The IDs of activity codes | [optional] |
 | **self_uri** | **str** | The URI for this object | [optional] |
 {: class="table table-striped"}
diff --git a/build/docs/AgentActivityEntityListing.md b/build/docs/AgentActivityEntityListing.md
index 1cb67a6ba..8cc27db8c 100644
--- a/build/docs/AgentActivityEntityListing.md
+++ b/build/docs/AgentActivityEntityListing.md
@@ -11,8 +11,8 @@ title: AgentActivityEntityListing
 | **page_size** | **int** |  | [optional] |
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/AgentAssistantsApi.md b/build/docs/AgentAssistantsApi.md
new file mode 100644
index 000000000..760f2baeb
--- /dev/null
+++ b/build/docs/AgentAssistantsApi.md
@@ -0,0 +1,651 @@
+---
+title: AgentAssistantsApi
+---
+
+## PureCloudPlatformClientV2.AgentAssistantsApi
+
+All URIs are relative to *https://api.mypurecloud.com*
+
+|Method | Description|
+|------------- | -------------|
+|[**delete_assistant**](AgentAssistantsApi.html#delete_assistant) | Delete an assistant.|
+|[**delete_assistant_queue**](AgentAssistantsApi.html#delete_assistant_queue) | Disassociate a queue from an assistant.|
+|[**delete_assistant_queues**](AgentAssistantsApi.html#delete_assistant_queues) | Disassociate the queues from an assistant for the given assistant ID and queue IDs.|
+|[**get_assistant**](AgentAssistantsApi.html#get_assistant) | Get an assistant.|
+|[**get_assistant_queue**](AgentAssistantsApi.html#get_assistant_queue) | Get queue Information for an assistant.|
+|[**get_assistant_queues**](AgentAssistantsApi.html#get_assistant_queues) | Get all the queues associated with an assistant.|
+|[**get_assistants**](AgentAssistantsApi.html#get_assistants) | Get all assistants.|
+|[**get_assistants_queues**](AgentAssistantsApi.html#get_assistants_queues) | Get all queues assigned to any assistant.|
+|[**patch_assistant**](AgentAssistantsApi.html#patch_assistant) | Update an assistant.|
+|[**patch_assistant_queues**](AgentAssistantsApi.html#patch_assistant_queues) | Update Queues for an Assistant.|
+|[**post_assistants**](AgentAssistantsApi.html#post_assistants) | Create an Assistant.|
+|[**put_assistant_queue**](AgentAssistantsApi.html#put_assistant_queue) | Create a queue assistant association.|
+{: class="table table-striped"}
+
+<a name="delete_assistant"></a>
+
+##  delete_assistant(assistant_id)
+
+
+
+Delete an assistant.
+
+Wraps DELETE /api/v2/assistants/{assistantId} 
+
+Requires ALL permissions: 
+
+* assistants:assistant:delete
+
+### Example
+
+```{"language":"python"}
+import time
+import PureCloudPlatformClientV2
+from PureCloudPlatformClientV2.rest import ApiException
+from pprint import pprint
+
+# Configure OAuth2 access token for authorization: PureCloud OAuth
+PureCloudPlatformClientV2.configuration.access_token = 'YOUR_ACCESS_TOKEN'
+
+# create an instance of the API class
+api_instance = PureCloudPlatformClientV2.AgentAssistantsApi()
+assistant_id = 'assistant_id_example' # str | Assistant ID
+
+try:
+    # Delete an assistant.
+    api_instance.delete_assistant(assistant_id)
+except ApiException as e:
+    print("Exception when calling AgentAssistantsApi->delete_assistant: %s\n" % e)
+```
+
+### Parameters
+
+
+|Name | Type | Description  | Notes|
+|------------- | ------------- | ------------- | -------------|
+| **assistant_id** | **str**| Assistant ID |  |
+{: class="table table-striped"}
+
+### Return type
+
+void (empty response body)
+
+<a name="delete_assistant_queue"></a>
+
+##  delete_assistant_queue(assistant_id, queue_id)
+
+
+
+Disassociate a queue from an assistant.
+
+Wraps DELETE /api/v2/assistants/{assistantId}/queues/{queueId} 
+
+Requires ALL permissions: 
+
+* assistants:queue:delete
+
+### Example
+
+```{"language":"python"}
+import time
+import PureCloudPlatformClientV2
+from PureCloudPlatformClientV2.rest import ApiException
+from pprint import pprint
+
+# Configure OAuth2 access token for authorization: PureCloud OAuth
+PureCloudPlatformClientV2.configuration.access_token = 'YOUR_ACCESS_TOKEN'
+
+# create an instance of the API class
+api_instance = PureCloudPlatformClientV2.AgentAssistantsApi()
+assistant_id = 'assistant_id_example' # str | Assistant ID
+queue_id = 'queue_id_example' # str | Queue ID
+
+try:
+    # Disassociate a queue from an assistant.
+    api_instance.delete_assistant_queue(assistant_id, queue_id)
+except ApiException as e:
+    print("Exception when calling AgentAssistantsApi->delete_assistant_queue: %s\n" % e)
+```
+
+### Parameters
+
+
+|Name | Type | Description  | Notes|
+|------------- | ------------- | ------------- | -------------|
+| **assistant_id** | **str**| Assistant ID |  |
+| **queue_id** | **str**| Queue ID |  |
+{: class="table table-striped"}
+
+### Return type
+
+void (empty response body)
+
+<a name="delete_assistant_queues"></a>
+
+##  delete_assistant_queues(assistant_id, queue_ids=queue_ids)
+
+
+
+Disassociate the queues from an assistant for the given assistant ID and queue IDs.
+
+Wraps DELETE /api/v2/assistants/{assistantId}/queues 
+
+Requires ALL permissions: 
+
+* assistants:queue:delete
+
+### Example
+
+```{"language":"python"}
+import time
+import PureCloudPlatformClientV2
+from PureCloudPlatformClientV2.rest import ApiException
+from pprint import pprint
+
+# Configure OAuth2 access token for authorization: PureCloud OAuth
+PureCloudPlatformClientV2.configuration.access_token = 'YOUR_ACCESS_TOKEN'
+
+# create an instance of the API class
+api_instance = PureCloudPlatformClientV2.AgentAssistantsApi()
+assistant_id = 'assistant_id_example' # str | Assistant ID
+queue_ids = 'queue_ids_example' # str | Comma-separated identifiers of the queues that need to be deleted. (optional)
+
+try:
+    # Disassociate the queues from an assistant for the given assistant ID and queue IDs.
+    api_instance.delete_assistant_queues(assistant_id, queue_ids=queue_ids)
+except ApiException as e:
+    print("Exception when calling AgentAssistantsApi->delete_assistant_queues: %s\n" % e)
+```
+
+### Parameters
+
+
+|Name | Type | Description  | Notes|
+|------------- | ------------- | ------------- | -------------|
+| **assistant_id** | **str**| Assistant ID |  |
+| **queue_ids** | **str**| Comma-separated identifiers of the queues that need to be deleted. | [optional]  |
+{: class="table table-striped"}
+
+### Return type
+
+void (empty response body)
+
+<a name="get_assistant"></a>
+
+## [**Assistant**](Assistant.html) get_assistant(assistant_id, expand=expand)
+
+
+
+Get an assistant.
+
+Wraps GET /api/v2/assistants/{assistantId} 
+
+Requires ALL permissions: 
+
+* assistants:assistant:view
+
+### Example
+
+```{"language":"python"}
+import time
+import PureCloudPlatformClientV2
+from PureCloudPlatformClientV2.rest import ApiException
+from pprint import pprint
+
+# Configure OAuth2 access token for authorization: PureCloud OAuth
+PureCloudPlatformClientV2.configuration.access_token = 'YOUR_ACCESS_TOKEN'
+
+# create an instance of the API class
+api_instance = PureCloudPlatformClientV2.AgentAssistantsApi()
+assistant_id = 'assistant_id_example' # str | Assistant ID
+expand = 'expand_example' # str | Which fields, if any, to expand. (optional)
+
+try:
+    # Get an assistant.
+    api_response = api_instance.get_assistant(assistant_id, expand=expand)
+    pprint(api_response)
+except ApiException as e:
+    print("Exception when calling AgentAssistantsApi->get_assistant: %s\n" % e)
+```
+
+### Parameters
+
+
+|Name | Type | Description  | Notes|
+|------------- | ------------- | ------------- | -------------|
+| **assistant_id** | **str**| Assistant ID |  |
+| **expand** | **str**| Which fields, if any, to expand. | [optional] <br />**Values**: copilot |
+{: class="table table-striped"}
+
+### Return type
+
+[**Assistant**](Assistant.html)
+
+<a name="get_assistant_queue"></a>
+
+## [**AssistantQueue**](AssistantQueue.html) get_assistant_queue(assistant_id, queue_id, expand=expand)
+
+
+
+Get queue Information for an assistant.
+
+Wraps GET /api/v2/assistants/{assistantId}/queues/{queueId} 
+
+Requires ALL permissions: 
+
+* assistants:queue:view
+
+### Example
+
+```{"language":"python"}
+import time
+import PureCloudPlatformClientV2
+from PureCloudPlatformClientV2.rest import ApiException
+from pprint import pprint
+
+# Configure OAuth2 access token for authorization: PureCloud OAuth
+PureCloudPlatformClientV2.configuration.access_token = 'YOUR_ACCESS_TOKEN'
+
+# create an instance of the API class
+api_instance = PureCloudPlatformClientV2.AgentAssistantsApi()
+assistant_id = 'assistant_id_example' # str | Assistant ID
+queue_id = 'queue_id_example' # str | Queue ID
+expand = 'expand_example' # str | Which fields, if any, to expand. (optional)
+
+try:
+    # Get queue Information for an assistant.
+    api_response = api_instance.get_assistant_queue(assistant_id, queue_id, expand=expand)
+    pprint(api_response)
+except ApiException as e:
+    print("Exception when calling AgentAssistantsApi->get_assistant_queue: %s\n" % e)
+```
+
+### Parameters
+
+
+|Name | Type | Description  | Notes|
+|------------- | ------------- | ------------- | -------------|
+| **assistant_id** | **str**| Assistant ID |  |
+| **queue_id** | **str**| Queue ID |  |
+| **expand** | **str**| Which fields, if any, to expand. | [optional] <br />**Values**: assistant |
+{: class="table table-striped"}
+
+### Return type
+
+[**AssistantQueue**](AssistantQueue.html)
+
+<a name="get_assistant_queues"></a>
+
+## [**AssistantQueueListing**](AssistantQueueListing.html) get_assistant_queues(assistant_id, before=before, after=after, page_size=page_size, expand=expand)
+
+
+
+Get all the queues associated with an assistant.
+
+Wraps GET /api/v2/assistants/{assistantId}/queues 
+
+Requires ALL permissions: 
+
+* assistants:queue:view
+
+### Example
+
+```{"language":"python"}
+import time
+import PureCloudPlatformClientV2
+from PureCloudPlatformClientV2.rest import ApiException
+from pprint import pprint
+
+# Configure OAuth2 access token for authorization: PureCloud OAuth
+PureCloudPlatformClientV2.configuration.access_token = 'YOUR_ACCESS_TOKEN'
+
+# create an instance of the API class
+api_instance = PureCloudPlatformClientV2.AgentAssistantsApi()
+assistant_id = 'assistant_id_example' # str | Assistant ID
+before = 'before_example' # str | The cursor that points to the start of the set of entities that has been returned. (optional)
+after = 'after_example' # str | The cursor that points to the end of the set of entities that has been returned. (optional)
+page_size = 'page_size_example' # str | Number of entities to return. Maximum of 200. (optional)
+expand = 'expand_example' # str | Which fields, if any, to expand. (optional)
+
+try:
+    # Get all the queues associated with an assistant.
+    api_response = api_instance.get_assistant_queues(assistant_id, before=before, after=after, page_size=page_size, expand=expand)
+    pprint(api_response)
+except ApiException as e:
+    print("Exception when calling AgentAssistantsApi->get_assistant_queues: %s\n" % e)
+```
+
+### Parameters
+
+
+|Name | Type | Description  | Notes|
+|------------- | ------------- | ------------- | -------------|
+| **assistant_id** | **str**| Assistant ID |  |
+| **before** | **str**| The cursor that points to the start of the set of entities that has been returned. | [optional]  |
+| **after** | **str**| The cursor that points to the end of the set of entities that has been returned. | [optional]  |
+| **page_size** | **str**| Number of entities to return. Maximum of 200. | [optional]  |
+| **expand** | **str**| Which fields, if any, to expand. | [optional] <br />**Values**: assistant |
+{: class="table table-striped"}
+
+### Return type
+
+[**AssistantQueueListing**](AssistantQueueListing.html)
+
+<a name="get_assistants"></a>
+
+## [**AssistantListing**](AssistantListing.html) get_assistants(before=before, after=after, limit=limit, page_size=page_size, name=name)
+
+
+
+Get all assistants.
+
+Wraps GET /api/v2/assistants 
+
+Requires ALL permissions: 
+
+* assistants:assistant:view
+
+### Example
+
+```{"language":"python"}
+import time
+import PureCloudPlatformClientV2
+from PureCloudPlatformClientV2.rest import ApiException
+from pprint import pprint
+
+# Configure OAuth2 access token for authorization: PureCloud OAuth
+PureCloudPlatformClientV2.configuration.access_token = 'YOUR_ACCESS_TOKEN'
+
+# create an instance of the API class
+api_instance = PureCloudPlatformClientV2.AgentAssistantsApi()
+before = 'before_example' # str | The cursor that points to the start of the set of entities that has been returned. (optional)
+after = 'after_example' # str | The cursor that points to the end of the set of entities that has been returned. (optional)
+limit = 'limit_example' # str | Number of entities to return. Maximum of 200. Deprecated in favour of pageSize (optional)
+page_size = 'page_size_example' # str | Number of entities to return. Maximum of 200. (optional)
+name = 'name_example' # str | Return the assistant by the given name. (optional)
+
+try:
+    # Get all assistants.
+    api_response = api_instance.get_assistants(before=before, after=after, limit=limit, page_size=page_size, name=name)
+    pprint(api_response)
+except ApiException as e:
+    print("Exception when calling AgentAssistantsApi->get_assistants: %s\n" % e)
+```
+
+### Parameters
+
+
+|Name | Type | Description  | Notes|
+|------------- | ------------- | ------------- | -------------|
+| **before** | **str**| The cursor that points to the start of the set of entities that has been returned. | [optional]  |
+| **after** | **str**| The cursor that points to the end of the set of entities that has been returned. | [optional]  |
+| **limit** | **str**| Number of entities to return. Maximum of 200. Deprecated in favour of pageSize | [optional]  |
+| **page_size** | **str**| Number of entities to return. Maximum of 200. | [optional]  |
+| **name** | **str**| Return the assistant by the given name. | [optional]  |
+{: class="table table-striped"}
+
+### Return type
+
+[**AssistantListing**](AssistantListing.html)
+
+<a name="get_assistants_queues"></a>
+
+## [**AssistantQueueListing**](AssistantQueueListing.html) get_assistants_queues(before=before, after=after, page_size=page_size, queue_ids=queue_ids, expand=expand)
+
+
+
+Get all queues assigned to any assistant.
+
+Wraps GET /api/v2/assistants/queues 
+
+Requires ALL permissions: 
+
+* assistants:queue:view
+
+### Example
+
+```{"language":"python"}
+import time
+import PureCloudPlatformClientV2
+from PureCloudPlatformClientV2.rest import ApiException
+from pprint import pprint
+
+# Configure OAuth2 access token for authorization: PureCloud OAuth
+PureCloudPlatformClientV2.configuration.access_token = 'YOUR_ACCESS_TOKEN'
+
+# create an instance of the API class
+api_instance = PureCloudPlatformClientV2.AgentAssistantsApi()
+before = 'before_example' # str | The cursor that points to the start of the set of entities that has been returned. (optional)
+after = 'after_example' # str | The cursor that points to the end of the set of entities that has been returned. (optional)
+page_size = 'page_size_example' # str | Number of entities to return. Maximum of 200. (optional)
+queue_ids = 'queue_ids_example' # str | Comma-separated identifiers of the queues that need to be retrieved. (optional)
+expand = 'expand_example' # str | Which fields, if any, to expand. (optional)
+
+try:
+    # Get all queues assigned to any assistant.
+    api_response = api_instance.get_assistants_queues(before=before, after=after, page_size=page_size, queue_ids=queue_ids, expand=expand)
+    pprint(api_response)
+except ApiException as e:
+    print("Exception when calling AgentAssistantsApi->get_assistants_queues: %s\n" % e)
+```
+
+### Parameters
+
+
+|Name | Type | Description  | Notes|
+|------------- | ------------- | ------------- | -------------|
+| **before** | **str**| The cursor that points to the start of the set of entities that has been returned. | [optional]  |
+| **after** | **str**| The cursor that points to the end of the set of entities that has been returned. | [optional]  |
+| **page_size** | **str**| Number of entities to return. Maximum of 200. | [optional]  |
+| **queue_ids** | **str**| Comma-separated identifiers of the queues that need to be retrieved. | [optional]  |
+| **expand** | **str**| Which fields, if any, to expand. | [optional] <br />**Values**: assistant |
+{: class="table table-striped"}
+
+### Return type
+
+[**AssistantQueueListing**](AssistantQueueListing.html)
+
+<a name="patch_assistant"></a>
+
+## [**Assistant**](Assistant.html) patch_assistant(assistant_id, body)
+
+
+
+Update an assistant.
+
+Wraps PATCH /api/v2/assistants/{assistantId} 
+
+Requires ALL permissions: 
+
+* assistants:assistant:edit
+
+### Example
+
+```{"language":"python"}
+import time
+import PureCloudPlatformClientV2
+from PureCloudPlatformClientV2.rest import ApiException
+from pprint import pprint
+
+# Configure OAuth2 access token for authorization: PureCloud OAuth
+PureCloudPlatformClientV2.configuration.access_token = 'YOUR_ACCESS_TOKEN'
+
+# create an instance of the API class
+api_instance = PureCloudPlatformClientV2.AgentAssistantsApi()
+assistant_id = 'assistant_id_example' # str | Assistant ID
+body = PureCloudPlatformClientV2.Assistant() # Assistant | 
+
+try:
+    # Update an assistant.
+    api_response = api_instance.patch_assistant(assistant_id, body)
+    pprint(api_response)
+except ApiException as e:
+    print("Exception when calling AgentAssistantsApi->patch_assistant: %s\n" % e)
+```
+
+### Parameters
+
+
+|Name | Type | Description  | Notes|
+|------------- | ------------- | ------------- | -------------|
+| **assistant_id** | **str**| Assistant ID |  |
+| **body** | [**Assistant**](Assistant.html)|  |  |
+{: class="table table-striped"}
+
+### Return type
+
+[**Assistant**](Assistant.html)
+
+<a name="patch_assistant_queues"></a>
+
+## [**AssistantQueueListing**](AssistantQueueListing.html) patch_assistant_queues(assistant_id, body)
+
+
+
+Update Queues for an Assistant.
+
+Wraps PATCH /api/v2/assistants/{assistantId}/queues 
+
+Requires ALL permissions: 
+
+* assistants:queue:edit
+
+### Example
+
+```{"language":"python"}
+import time
+import PureCloudPlatformClientV2
+from PureCloudPlatformClientV2.rest import ApiException
+from pprint import pprint
+
+# Configure OAuth2 access token for authorization: PureCloud OAuth
+PureCloudPlatformClientV2.configuration.access_token = 'YOUR_ACCESS_TOKEN'
+
+# create an instance of the API class
+api_instance = PureCloudPlatformClientV2.AgentAssistantsApi()
+assistant_id = 'assistant_id_example' # str | Assistant ID
+body = [PureCloudPlatformClientV2.AssistantQueue()] # list[AssistantQueue] | 
+
+try:
+    # Update Queues for an Assistant.
+    api_response = api_instance.patch_assistant_queues(assistant_id, body)
+    pprint(api_response)
+except ApiException as e:
+    print("Exception when calling AgentAssistantsApi->patch_assistant_queues: %s\n" % e)
+```
+
+### Parameters
+
+
+|Name | Type | Description  | Notes|
+|------------- | ------------- | ------------- | -------------|
+| **assistant_id** | **str**| Assistant ID |  |
+| **body** | [**list[AssistantQueue]**](AssistantQueue.html)|  |  |
+{: class="table table-striped"}
+
+### Return type
+
+[**AssistantQueueListing**](AssistantQueueListing.html)
+
+<a name="post_assistants"></a>
+
+## [**Assistant**](Assistant.html) post_assistants(body)
+
+
+
+Create an Assistant.
+
+Wraps POST /api/v2/assistants 
+
+Requires ALL permissions: 
+
+* assistants:assistant:add
+
+### Example
+
+```{"language":"python"}
+import time
+import PureCloudPlatformClientV2
+from PureCloudPlatformClientV2.rest import ApiException
+from pprint import pprint
+
+# Configure OAuth2 access token for authorization: PureCloud OAuth
+PureCloudPlatformClientV2.configuration.access_token = 'YOUR_ACCESS_TOKEN'
+
+# create an instance of the API class
+api_instance = PureCloudPlatformClientV2.AgentAssistantsApi()
+body = PureCloudPlatformClientV2.Assistant() # Assistant | 
+
+try:
+    # Create an Assistant.
+    api_response = api_instance.post_assistants(body)
+    pprint(api_response)
+except ApiException as e:
+    print("Exception when calling AgentAssistantsApi->post_assistants: %s\n" % e)
+```
+
+### Parameters
+
+
+|Name | Type | Description  | Notes|
+|------------- | ------------- | ------------- | -------------|
+| **body** | [**Assistant**](Assistant.html)|  |  |
+{: class="table table-striped"}
+
+### Return type
+
+[**Assistant**](Assistant.html)
+
+<a name="put_assistant_queue"></a>
+
+## [**AssistantQueue**](AssistantQueue.html) put_assistant_queue(assistant_id, queue_id, body)
+
+
+
+Create a queue assistant association.
+
+Wraps PUT /api/v2/assistants/{assistantId}/queues/{queueId} 
+
+Requires ALL permissions: 
+
+* assistants:queue:edit
+
+### Example
+
+```{"language":"python"}
+import time
+import PureCloudPlatformClientV2
+from PureCloudPlatformClientV2.rest import ApiException
+from pprint import pprint
+
+# Configure OAuth2 access token for authorization: PureCloud OAuth
+PureCloudPlatformClientV2.configuration.access_token = 'YOUR_ACCESS_TOKEN'
+
+# create an instance of the API class
+api_instance = PureCloudPlatformClientV2.AgentAssistantsApi()
+assistant_id = 'assistant_id_example' # str | Assistant ID
+queue_id = 'queue_id_example' # str | Queue ID
+body = PureCloudPlatformClientV2.AssistantQueue() # AssistantQueue | 
+
+try:
+    # Create a queue assistant association.
+    api_response = api_instance.put_assistant_queue(assistant_id, queue_id, body)
+    pprint(api_response)
+except ApiException as e:
+    print("Exception when calling AgentAssistantsApi->put_assistant_queue: %s\n" % e)
+```
+
+### Parameters
+
+
+|Name | Type | Description  | Notes|
+|------------- | ------------- | ------------- | -------------|
+| **assistant_id** | **str**| Assistant ID |  |
+| **queue_id** | **str**| Queue ID |  |
+| **body** | [**AssistantQueue**](AssistantQueue.html)|  |  |
+{: class="table table-striped"}
+
+### Return type
+
+[**AssistantQueue**](AssistantQueue.html)
+
diff --git a/build/docs/AgentCopilotApi.md b/build/docs/AgentCopilotApi.md
new file mode 100644
index 000000000..d68ab16e4
--- /dev/null
+++ b/build/docs/AgentCopilotApi.md
@@ -0,0 +1,114 @@
+---
+title: AgentCopilotApi
+---
+
+## PureCloudPlatformClientV2.AgentCopilotApi
+
+All URIs are relative to *https://api.mypurecloud.com*
+
+|Method | Description|
+|------------- | -------------|
+|[**get_assistant_copilot**](AgentCopilotApi.html#get_assistant_copilot) | Get copilot configuration of an assistant.|
+|[**put_assistant_copilot**](AgentCopilotApi.html#put_assistant_copilot) | Update agent copilot configuration|
+{: class="table table-striped"}
+
+<a name="get_assistant_copilot"></a>
+
+## [**Copilot**](Copilot.html) get_assistant_copilot(assistant_id)
+
+
+
+Get copilot configuration of an assistant.
+
+Wraps GET /api/v2/assistants/{assistantId}/copilot 
+
+Requires ALL permissions: 
+
+* assistants:copilot:view
+
+### Example
+
+```{"language":"python"}
+import time
+import PureCloudPlatformClientV2
+from PureCloudPlatformClientV2.rest import ApiException
+from pprint import pprint
+
+# Configure OAuth2 access token for authorization: PureCloud OAuth
+PureCloudPlatformClientV2.configuration.access_token = 'YOUR_ACCESS_TOKEN'
+
+# create an instance of the API class
+api_instance = PureCloudPlatformClientV2.AgentCopilotApi()
+assistant_id = 'assistant_id_example' # str | Assistant ID
+
+try:
+    # Get copilot configuration of an assistant.
+    api_response = api_instance.get_assistant_copilot(assistant_id)
+    pprint(api_response)
+except ApiException as e:
+    print("Exception when calling AgentCopilotApi->get_assistant_copilot: %s\n" % e)
+```
+
+### Parameters
+
+
+|Name | Type | Description  | Notes|
+|------------- | ------------- | ------------- | -------------|
+| **assistant_id** | **str**| Assistant ID |  |
+{: class="table table-striped"}
+
+### Return type
+
+[**Copilot**](Copilot.html)
+
+<a name="put_assistant_copilot"></a>
+
+## [**Copilot**](Copilot.html) put_assistant_copilot(assistant_id, body)
+
+
+
+Update agent copilot configuration
+
+Wraps PUT /api/v2/assistants/{assistantId}/copilot 
+
+Requires ALL permissions: 
+
+* assistants:copilot:edit
+
+### Example
+
+```{"language":"python"}
+import time
+import PureCloudPlatformClientV2
+from PureCloudPlatformClientV2.rest import ApiException
+from pprint import pprint
+
+# Configure OAuth2 access token for authorization: PureCloud OAuth
+PureCloudPlatformClientV2.configuration.access_token = 'YOUR_ACCESS_TOKEN'
+
+# create an instance of the API class
+api_instance = PureCloudPlatformClientV2.AgentCopilotApi()
+assistant_id = 'assistant_id_example' # str | Assistant ID
+body = PureCloudPlatformClientV2.Copilot() # Copilot | 
+
+try:
+    # Update agent copilot configuration
+    api_response = api_instance.put_assistant_copilot(assistant_id, body)
+    pprint(api_response)
+except ApiException as e:
+    print("Exception when calling AgentCopilotApi->put_assistant_copilot: %s\n" % e)
+```
+
+### Parameters
+
+
+|Name | Type | Description  | Notes|
+|------------- | ------------- | ------------- | -------------|
+| **assistant_id** | **str**| Assistant ID |  |
+| **body** | [**Copilot**](Copilot.html)|  |  |
+{: class="table table-striped"}
+
+### Return type
+
+[**Copilot**](Copilot.html)
+
diff --git a/build/docs/AlertListing.md b/build/docs/AlertListing.md
index 432cc7ea2..aeca3d5cc 100644
--- a/build/docs/AlertListing.md
+++ b/build/docs/AlertListing.md
@@ -11,8 +11,8 @@ title: AlertListing
 | **page_size** | **int** |  | [optional] |
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/AnalyticsApi.md b/build/docs/AnalyticsApi.md
index fb16a76d5..437f30c80 100644
--- a/build/docs/AnalyticsApi.md
+++ b/build/docs/AnalyticsApi.md
@@ -1875,7 +1875,7 @@ This endpoint does not need any parameters.
 
 <a name="get_analytics_reporting_settings_dashboards_query"></a>
 
-## [**DashboardConfigurationListing**](DashboardConfigurationListing.html) get_analytics_reporting_settings_dashboards_query(dashboard_type, dashboard_access_filter, sort_by=sort_by, page_number=page_number, page_size=page_size)
+## [**DashboardConfigurationListing**](DashboardConfigurationListing.html) get_analytics_reporting_settings_dashboards_query(dashboard_type, dashboard_access_filter, name=name, sort_by=sort_by, page_number=page_number, page_size=page_size)
 
 
 
@@ -1902,13 +1902,14 @@ PureCloudPlatformClientV2.configuration.access_token = 'YOUR_ACCESS_TOKEN'
 api_instance = PureCloudPlatformClientV2.AnalyticsApi()
 dashboard_type = 'dashboard_type_example' # str | List dashboard of given type
 dashboard_access_filter = 'dashboard_access_filter_example' # str | Filter dashboard based on the owner of dashboard
+name = 'name_example' # str | name of the dashboard (optional)
 sort_by = ''desc'' # str |  (optional) (default to 'desc')
 page_number = 1 # int |  (optional) (default to 1)
 page_size = 9 # int |  (optional) (default to 9)
 
 try:
     # Get list of dashboard configurations
-    api_response = api_instance.get_analytics_reporting_settings_dashboards_query(dashboard_type, dashboard_access_filter, sort_by=sort_by, page_number=page_number, page_size=page_size)
+    api_response = api_instance.get_analytics_reporting_settings_dashboards_query(dashboard_type, dashboard_access_filter, name=name, sort_by=sort_by, page_number=page_number, page_size=page_size)
     pprint(api_response)
 except ApiException as e:
     print("Exception when calling AnalyticsApi->get_analytics_reporting_settings_dashboards_query: %s\n" % e)
@@ -1921,6 +1922,7 @@ except ApiException as e:
 |------------- | ------------- | ------------- | -------------|
 | **dashboard_type** | **str**| List dashboard of given type | <br />**Values**: All, Public, Private, Shared, Favorites |
 | **dashboard_access_filter** | **str**| Filter dashboard based on the owner of dashboard | <br />**Values**: OwnedByMe, OwnedByAnyone, NotOwnedByMe |
+| **name** | **str**| name of the dashboard | [optional]  |
 | **sort_by** | **str**|  | [optional] [default to &#39;desc&#39;] |
 | **page_number** | **int**|  | [optional] [default to 1] |
 | **page_size** | **int**|  | [optional] [default to 9] |
@@ -2868,8 +2870,6 @@ except ApiException as e:
 
 Query for agent copilot aggregates
 
-post_analytics_agentcopilots_aggregates_query is a preview method and is subject to both breaking and non-breaking changes at any time without notice
-
 Wraps POST /api/v2/analytics/agentcopilots/aggregates/query 
 
 Requires ANY permissions: 
diff --git a/build/docs/AnswerGenerationConfig.md b/build/docs/AnswerGenerationConfig.md
new file mode 100644
index 000000000..cb80b9012
--- /dev/null
+++ b/build/docs/AnswerGenerationConfig.md
@@ -0,0 +1,13 @@
+---
+title: AnswerGenerationConfig
+---
+## AnswerGenerationConfig
+
+## Properties
+
+|Name | Type | Description | Notes|
+|------------ | ------------- | ------------- | -------------|
+| **enabled** | **bool** | Answer generation is enabled. | |
+{: class="table table-striped"}
+
+
diff --git a/build/docs/AssignedLearningModuleDomainEntityListing.md b/build/docs/AssignedLearningModuleDomainEntityListing.md
index 2b062b62e..a2afe1473 100644
--- a/build/docs/AssignedLearningModuleDomainEntityListing.md
+++ b/build/docs/AssignedLearningModuleDomainEntityListing.md
@@ -11,8 +11,8 @@ title: AssignedLearningModuleDomainEntityListing
 | **page_size** | **int** |  | [optional] |
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/Assistant.md b/build/docs/Assistant.md
new file mode 100644
index 000000000..ba4dc0f1d
--- /dev/null
+++ b/build/docs/Assistant.md
@@ -0,0 +1,24 @@
+---
+title: Assistant
+---
+## Assistant
+
+## Properties
+
+|Name | Type | Description | Notes|
+|------------ | ------------- | ------------- | -------------|
+| **id** | **str** | The globally unique identifier for the object. | [optional] |
+| **name** | **str** | The name of the assistant that will assist the agent. | |
+| **date_created** | **datetime** | Date when the assistant was created. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z | [optional] |
+| **date_modified** | **datetime** | Date when the assistant was last modified. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z | [optional] |
+| **created_by** | [**UserReference**](UserReference.html) | The user who created the assistant. | [optional] |
+| **modified_by** | [**UserReference**](UserReference.html) | The user who last modified the assistant. | [optional] |
+| **google_dialogflow_config** | [**GoogleDialogflowConfig**](GoogleDialogflowConfig.html) | Configuration of Dialogflow used to assist the agent with transcriptions and knowledge suggestions. | [optional] |
+| **transcription_config** | [**TranscriptionConfig**](TranscriptionConfig.html) | Configuration for speech transcription used to assist the agent. | |
+| **knowledge_suggestion_config** | [**KnowledgeSuggestionConfig**](KnowledgeSuggestionConfig.html) | Configuration that defines how to produce knowledge suggestions. | |
+| **state** | **str** | State of the assistant. | [optional] |
+| **copilot** | [**Copilot**](Copilot.html) | Agent copilot configuration. | [optional] |
+| **self_uri** | **str** | The URI for this object | [optional] |
+{: class="table table-striped"}
+
+
diff --git a/build/docs/AssistantListing.md b/build/docs/AssistantListing.md
new file mode 100644
index 000000000..4e6a5d221
--- /dev/null
+++ b/build/docs/AssistantListing.md
@@ -0,0 +1,16 @@
+---
+title: AssistantListing
+---
+## AssistantListing
+
+## Properties
+
+|Name | Type | Description | Notes|
+|------------ | ------------- | ------------- | -------------|
+| **entities** | [**list[Assistant]**](Assistant.html) |  | [optional] |
+| **next_uri** | **str** |  | [optional] |
+| **self_uri** | **str** |  | [optional] |
+| **previous_uri** | **str** |  | [optional] |
+{: class="table table-striped"}
+
+
diff --git a/build/docs/AssistantQueue.md b/build/docs/AssistantQueue.md
new file mode 100644
index 000000000..5bcd1c97a
--- /dev/null
+++ b/build/docs/AssistantQueue.md
@@ -0,0 +1,18 @@
+---
+title: AssistantQueue
+---
+## AssistantQueue
+
+## Properties
+
+|Name | Type | Description | Notes|
+|------------ | ------------- | ------------- | -------------|
+| **id** | **str** | The globally unique identifier for the queue. | |
+| **media_types** | **list[str]** | List of media Types in which the assistant is activated for this queue. | |
+| **assistant** | [**Assistant**](Assistant.html) | Assistant to which the queue is assigned. | [optional] |
+| **date_created** | **datetime** | Date when the assistant queue was created. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z | [optional] |
+| **date_modified** | **datetime** | Date when the assistant queue was last modified. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z | [optional] |
+| **self_uri** | **str** | The URI for this object | [optional] |
+{: class="table table-striped"}
+
+
diff --git a/build/docs/AssistantQueueListing.md b/build/docs/AssistantQueueListing.md
new file mode 100644
index 000000000..75addd494
--- /dev/null
+++ b/build/docs/AssistantQueueListing.md
@@ -0,0 +1,16 @@
+---
+title: AssistantQueueListing
+---
+## AssistantQueueListing
+
+## Properties
+
+|Name | Type | Description | Notes|
+|------------ | ------------- | ------------- | -------------|
+| **entities** | [**list[AssistantQueue]**](AssistantQueue.html) |  | [optional] |
+| **next_uri** | **str** |  | [optional] |
+| **self_uri** | **str** |  | [optional] |
+| **previous_uri** | **str** |  | [optional] |
+{: class="table table-striped"}
+
+
diff --git a/build/docs/AttemptLimitsEntityListing.md b/build/docs/AttemptLimitsEntityListing.md
index fbb1fb99c..aeba21181 100644
--- a/build/docs/AttemptLimitsEntityListing.md
+++ b/build/docs/AttemptLimitsEntityListing.md
@@ -11,8 +11,8 @@ title: AttemptLimitsEntityListing
 | **page_size** | **int** |  | [optional] |
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/AuthzDivisionEntityListing.md b/build/docs/AuthzDivisionEntityListing.md
index 97c13dfc0..ac23c9f8f 100644
--- a/build/docs/AuthzDivisionEntityListing.md
+++ b/build/docs/AuthzDivisionEntityListing.md
@@ -11,8 +11,8 @@ title: AuthzDivisionEntityListing
 | **page_size** | **int** |  | [optional] |
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/BotConnectorBotSummaryEntityListing.md b/build/docs/BotConnectorBotSummaryEntityListing.md
index 00adb7249..5ed71746e 100644
--- a/build/docs/BotConnectorBotSummaryEntityListing.md
+++ b/build/docs/BotConnectorBotSummaryEntityListing.md
@@ -11,8 +11,8 @@ title: BotConnectorBotSummaryEntityListing
 | **page_size** | **int** |  | [optional] |
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/BotConnectorBotVersionSummaryEntityListing.md b/build/docs/BotConnectorBotVersionSummaryEntityListing.md
index eee8263db..ef24dd28c 100644
--- a/build/docs/BotConnectorBotVersionSummaryEntityListing.md
+++ b/build/docs/BotConnectorBotVersionSummaryEntityListing.md
@@ -11,8 +11,8 @@ title: BotConnectorBotVersionSummaryEntityListing
 | **page_size** | **int** |  | [optional] |
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/BuActivitySettingsRequest.md b/build/docs/BuActivitySettingsRequest.md
new file mode 100644
index 000000000..09f8e5f75
--- /dev/null
+++ b/build/docs/BuActivitySettingsRequest.md
@@ -0,0 +1,13 @@
+---
+title: BuActivitySettingsRequest
+---
+## BuActivitySettingsRequest
+
+## Properties
+
+|Name | Type | Description | Notes|
+|------------ | ------------- | ------------- | -------------|
+| **default_activity_code_id** | **str** | Default Activity Code ID settings | [optional] |
+{: class="table table-striped"}
+
+
diff --git a/build/docs/BuActivitySettingsResponse.md b/build/docs/BuActivitySettingsResponse.md
new file mode 100644
index 000000000..b495adcf0
--- /dev/null
+++ b/build/docs/BuActivitySettingsResponse.md
@@ -0,0 +1,13 @@
+---
+title: BuActivitySettingsResponse
+---
+## BuActivitySettingsResponse
+
+## Properties
+
+|Name | Type | Description | Notes|
+|------------ | ------------- | ------------- | -------------|
+| **default_activity_code** | [**ActivityCodeReference**](ActivityCodeReference.html) | Default Activity Code settings | [optional] |
+{: class="table table-striped"}
+
+
diff --git a/build/docs/BuNotificationSettingsRequest.md b/build/docs/BuNotificationSettingsRequest.md
new file mode 100644
index 000000000..bf44be76b
--- /dev/null
+++ b/build/docs/BuNotificationSettingsRequest.md
@@ -0,0 +1,13 @@
+---
+title: BuNotificationSettingsRequest
+---
+## BuNotificationSettingsRequest
+
+## Properties
+
+|Name | Type | Description | Notes|
+|------------ | ------------- | ------------- | -------------|
+| **scheduling** | [**BuScheduleNotificationsSettingsRequest**](BuScheduleNotificationsSettingsRequest.html) | Schedule notification settings | [optional] |
+{: class="table table-striped"}
+
+
diff --git a/build/docs/BuNotificationSettingsResponse.md b/build/docs/BuNotificationSettingsResponse.md
new file mode 100644
index 000000000..8d59b7ddb
--- /dev/null
+++ b/build/docs/BuNotificationSettingsResponse.md
@@ -0,0 +1,13 @@
+---
+title: BuNotificationSettingsResponse
+---
+## BuNotificationSettingsResponse
+
+## Properties
+
+|Name | Type | Description | Notes|
+|------------ | ------------- | ------------- | -------------|
+| **scheduling** | [**BuScheduleNotificationsSettingsResponse**](BuScheduleNotificationsSettingsResponse.html) | Schedule notification settings | [optional] |
+{: class="table table-striped"}
+
+
diff --git a/build/docs/BuScheduleNotificationsCategorySettings.md b/build/docs/BuScheduleNotificationsCategorySettings.md
new file mode 100644
index 000000000..7beba0f68
--- /dev/null
+++ b/build/docs/BuScheduleNotificationsCategorySettings.md
@@ -0,0 +1,15 @@
+---
+title: BuScheduleNotificationsCategorySettings
+---
+## BuScheduleNotificationsCategorySettings
+
+## Properties
+
+|Name | Type | Description | Notes|
+|------------ | ------------- | ------------- | -------------|
+| **activity_category** | **str** | The activity category | |
+| **early_reminder_enabled** | **bool** | Indicates if agents should receive early schedule reminder notifications. | |
+| **on_time_reminder_enabled** | **bool** | Indicates if agents should receive out of adherence notifications. | |
+{: class="table table-striped"}
+
+
diff --git a/build/docs/BuScheduleNotificationsSettingsRequest.md b/build/docs/BuScheduleNotificationsSettingsRequest.md
new file mode 100644
index 000000000..06a5f8458
--- /dev/null
+++ b/build/docs/BuScheduleNotificationsSettingsRequest.md
@@ -0,0 +1,14 @@
+---
+title: BuScheduleNotificationsSettingsRequest
+---
+## BuScheduleNotificationsSettingsRequest
+
+## Properties
+
+|Name | Type | Description | Notes|
+|------------ | ------------- | ------------- | -------------|
+| **early_reminder_minutes** | **int** | The number of minutes prior to the scheduled event to display an early reminder notification | [optional] |
+| **activity_category_settings** | [**list[BuScheduleNotificationsCategorySettings]**](BuScheduleNotificationsCategorySettings.html) | List of activity category notification settings | [optional] |
+{: class="table table-striped"}
+
+
diff --git a/build/docs/BuScheduleNotificationsSettingsResponse.md b/build/docs/BuScheduleNotificationsSettingsResponse.md
new file mode 100644
index 000000000..b20edd8fa
--- /dev/null
+++ b/build/docs/BuScheduleNotificationsSettingsResponse.md
@@ -0,0 +1,14 @@
+---
+title: BuScheduleNotificationsSettingsResponse
+---
+## BuScheduleNotificationsSettingsResponse
+
+## Properties
+
+|Name | Type | Description | Notes|
+|------------ | ------------- | ------------- | -------------|
+| **early_reminder_minutes** | **int** | The number of minutes prior to the scheduled event to display an early reminder notification | |
+| **activity_category_settings** | [**list[BuScheduleNotificationsCategorySettings]**](BuScheduleNotificationsCategorySettings.html) | List of activity category notification settings | |
+{: class="table table-striped"}
+
+
diff --git a/build/docs/CachedMediaItemEntityListing.md b/build/docs/CachedMediaItemEntityListing.md
index ffae2de34..81f51c4cd 100644
--- a/build/docs/CachedMediaItemEntityListing.md
+++ b/build/docs/CachedMediaItemEntityListing.md
@@ -11,8 +11,8 @@ title: CachedMediaItemEntityListing
 | **page_size** | **int** |  | [optional] |
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/CalibrationEntityListing.md b/build/docs/CalibrationEntityListing.md
index 1269c9dcc..ada402780 100644
--- a/build/docs/CalibrationEntityListing.md
+++ b/build/docs/CalibrationEntityListing.md
@@ -11,8 +11,8 @@ title: CalibrationEntityListing
 | **page_size** | **int** |  | [optional] |
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/CallConversationEntityListing.md b/build/docs/CallConversationEntityListing.md
index ee1627c20..a5c940458 100644
--- a/build/docs/CallConversationEntityListing.md
+++ b/build/docs/CallConversationEntityListing.md
@@ -11,8 +11,8 @@ title: CallConversationEntityListing
 | **page_size** | **int** |  | [optional] |
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/CallHistoryConversationEntityListing.md b/build/docs/CallHistoryConversationEntityListing.md
index 5a6be7dc4..5926d615f 100644
--- a/build/docs/CallHistoryConversationEntityListing.md
+++ b/build/docs/CallHistoryConversationEntityListing.md
@@ -11,8 +11,8 @@ title: CallHistoryConversationEntityListing
 | **page_size** | **int** |  | [optional] |
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/CallableTimeSetEntityListing.md b/build/docs/CallableTimeSetEntityListing.md
index d865b4f82..f548e0f2c 100644
--- a/build/docs/CallableTimeSetEntityListing.md
+++ b/build/docs/CallableTimeSetEntityListing.md
@@ -11,8 +11,8 @@ title: CallableTimeSetEntityListing
 | **page_size** | **int** |  | [optional] |
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/CallbackConversationEntityListing.md b/build/docs/CallbackConversationEntityListing.md
index 6887b87e9..503d41454 100644
--- a/build/docs/CallbackConversationEntityListing.md
+++ b/build/docs/CallbackConversationEntityListing.md
@@ -11,8 +11,8 @@ title: CallbackConversationEntityListing
 | **page_size** | **int** |  | [optional] |
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/CampaignDivisionViewListing.md b/build/docs/CampaignDivisionViewListing.md
index 9d6382629..d962fec31 100644
--- a/build/docs/CampaignDivisionViewListing.md
+++ b/build/docs/CampaignDivisionViewListing.md
@@ -11,8 +11,8 @@ title: CampaignDivisionViewListing
 | **page_size** | **int** |  | [optional] |
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/CampaignEntityListing.md b/build/docs/CampaignEntityListing.md
index 4d0a0dd97..92b0beaa1 100644
--- a/build/docs/CampaignEntityListing.md
+++ b/build/docs/CampaignEntityListing.md
@@ -11,8 +11,8 @@ title: CampaignEntityListing
 | **page_size** | **int** |  | [optional] |
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/CampaignRuleConditionGroup.md b/build/docs/CampaignRuleConditionGroup.md
new file mode 100644
index 000000000..7e18906e0
--- /dev/null
+++ b/build/docs/CampaignRuleConditionGroup.md
@@ -0,0 +1,14 @@
+---
+title: CampaignRuleConditionGroup
+---
+## CampaignRuleConditionGroup
+
+## Properties
+
+|Name | Type | Description | Notes|
+|------------ | ------------- | ------------- | -------------|
+| **match_any_conditions** | **bool** | Whether or not this condition group should be evaluated as true if any of sub conditions is matched | |
+| **conditions** | [**list[CampaignRuleCondition]**](CampaignRuleCondition.html) | The parameters for the CampaignRuleCondition. | |
+{: class="table table-striped"}
+
+
diff --git a/build/docs/CampaignRuleEntityListing.md b/build/docs/CampaignRuleEntityListing.md
index 44e5b46f9..72acbcee7 100644
--- a/build/docs/CampaignRuleEntityListing.md
+++ b/build/docs/CampaignRuleEntityListing.md
@@ -11,8 +11,8 @@ title: CampaignRuleEntityListing
 | **page_size** | **int** |  | [optional] |
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/CampaignSequenceEntityListing.md b/build/docs/CampaignSequenceEntityListing.md
index b1c37eca4..3735e0152 100644
--- a/build/docs/CampaignSequenceEntityListing.md
+++ b/build/docs/CampaignSequenceEntityListing.md
@@ -11,8 +11,8 @@ title: CampaignSequenceEntityListing
 | **page_size** | **int** |  | [optional] |
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/CategoriesEntityListing.md b/build/docs/CategoriesEntityListing.md
index 56b52ebf9..ab48afb7b 100644
--- a/build/docs/CategoriesEntityListing.md
+++ b/build/docs/CategoriesEntityListing.md
@@ -11,8 +11,8 @@ title: CategoriesEntityListing
 | **page_size** | **int** |  | [optional] |
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/CertificateAuthorityEntityListing.md b/build/docs/CertificateAuthorityEntityListing.md
index a778adeef..661a4634b 100644
--- a/build/docs/CertificateAuthorityEntityListing.md
+++ b/build/docs/CertificateAuthorityEntityListing.md
@@ -11,8 +11,8 @@ title: CertificateAuthorityEntityListing
 | **page_size** | **int** |  | [optional] |
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/ChatConversationEntityListing.md b/build/docs/ChatConversationEntityListing.md
index 55407496f..95e760d75 100644
--- a/build/docs/ChatConversationEntityListing.md
+++ b/build/docs/ChatConversationEntityListing.md
@@ -11,8 +11,8 @@ title: ChatConversationEntityListing
 | **page_size** | **int** |  | [optional] |
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/ClientAppEntityListing.md b/build/docs/ClientAppEntityListing.md
index d5d057e71..682539cb8 100644
--- a/build/docs/ClientAppEntityListing.md
+++ b/build/docs/ClientAppEntityListing.md
@@ -11,8 +11,8 @@ title: ClientAppEntityListing
 | **page_size** | **int** |  | [optional] |
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/CoachingAnnotationList.md b/build/docs/CoachingAnnotationList.md
index 8b43d50b0..2be09d235 100644
--- a/build/docs/CoachingAnnotationList.md
+++ b/build/docs/CoachingAnnotationList.md
@@ -11,8 +11,8 @@ title: CoachingAnnotationList
 | **page_size** | **int** |  | [optional] |
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/CoachingAppointmentResponseList.md b/build/docs/CoachingAppointmentResponseList.md
index 9e35d282a..3f375e9ed 100644
--- a/build/docs/CoachingAppointmentResponseList.md
+++ b/build/docs/CoachingAppointmentResponseList.md
@@ -11,8 +11,8 @@ title: CoachingAppointmentResponseList
 | **page_size** | **int** |  | [optional] |
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/CoachingNotificationList.md b/build/docs/CoachingNotificationList.md
index 3b67ab11f..718f0e316 100644
--- a/build/docs/CoachingNotificationList.md
+++ b/build/docs/CoachingNotificationList.md
@@ -11,8 +11,8 @@ title: CoachingNotificationList
 | **page_size** | **int** |  | [optional] |
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/CobrowseConversationEntityListing.md b/build/docs/CobrowseConversationEntityListing.md
index d24f8163b..b04be8d28 100644
--- a/build/docs/CobrowseConversationEntityListing.md
+++ b/build/docs/CobrowseConversationEntityListing.md
@@ -11,8 +11,8 @@ title: CobrowseConversationEntityListing
 | **page_size** | **int** |  | [optional] |
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/CommandStatusEntityListing.md b/build/docs/CommandStatusEntityListing.md
index 1afad1ec2..1becf5021 100644
--- a/build/docs/CommandStatusEntityListing.md
+++ b/build/docs/CommandStatusEntityListing.md
@@ -11,8 +11,8 @@ title: CommandStatusEntityListing
 | **page_size** | **int** |  | [optional] |
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/CommonCampaignDivisionViewEntityListing.md b/build/docs/CommonCampaignDivisionViewEntityListing.md
index 88085e3ed..2602df000 100644
--- a/build/docs/CommonCampaignDivisionViewEntityListing.md
+++ b/build/docs/CommonCampaignDivisionViewEntityListing.md
@@ -11,8 +11,8 @@ title: CommonCampaignDivisionViewEntityListing
 | **page_size** | **int** |  | [optional] |
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/CommonCampaignEntityListing.md b/build/docs/CommonCampaignEntityListing.md
index 8ddde538d..c36901e8e 100644
--- a/build/docs/CommonCampaignEntityListing.md
+++ b/build/docs/CommonCampaignEntityListing.md
@@ -11,8 +11,8 @@ title: CommonCampaignEntityListing
 | **page_size** | **int** |  | [optional] |
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/CommonRuleContainer.md b/build/docs/CommonRuleContainer.md
index 17c4a4945..179364a13 100644
--- a/build/docs/CommonRuleContainer.md
+++ b/build/docs/CommonRuleContainer.md
@@ -11,8 +11,8 @@ title: CommonRuleContainer
 | **page_size** | **int** |  | [optional] |
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/ConsumedResourcesEntityListing.md b/build/docs/ConsumedResourcesEntityListing.md
index a898d266b..c34d04fc5 100644
--- a/build/docs/ConsumedResourcesEntityListing.md
+++ b/build/docs/ConsumedResourcesEntityListing.md
@@ -11,8 +11,8 @@ title: ConsumedResourcesEntityListing
 | **page_size** | **int** |  | [optional] |
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/ConsumingResourcesEntityListing.md b/build/docs/ConsumingResourcesEntityListing.md
index 9588c4aa1..f95ecda54 100644
--- a/build/docs/ConsumingResourcesEntityListing.md
+++ b/build/docs/ConsumingResourcesEntityListing.md
@@ -11,8 +11,8 @@ title: ConsumingResourcesEntityListing
 | **page_size** | **int** |  | [optional] |
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/ContactListDivisionViewListing.md b/build/docs/ContactListDivisionViewListing.md
index 51cf02a12..e8d08fbe2 100644
--- a/build/docs/ContactListDivisionViewListing.md
+++ b/build/docs/ContactListDivisionViewListing.md
@@ -11,8 +11,8 @@ title: ContactListDivisionViewListing
 | **page_size** | **int** |  | [optional] |
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/ContactListEntityListing.md b/build/docs/ContactListEntityListing.md
index 0b91673ff..73eaebd5c 100644
--- a/build/docs/ContactListEntityListing.md
+++ b/build/docs/ContactListEntityListing.md
@@ -11,8 +11,8 @@ title: ContactListEntityListing
 | **page_size** | **int** |  | [optional] |
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/ContactListFilterEntityListing.md b/build/docs/ContactListFilterEntityListing.md
index f9894d2fe..c7bb25f98 100644
--- a/build/docs/ContactListFilterEntityListing.md
+++ b/build/docs/ContactListFilterEntityListing.md
@@ -11,8 +11,8 @@ title: ContactListFilterEntityListing
 | **page_size** | **int** |  | [optional] |
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/ContactListTemplateEntityListing.md b/build/docs/ContactListTemplateEntityListing.md
index a219ef9ca..af92af8d3 100644
--- a/build/docs/ContactListTemplateEntityListing.md
+++ b/build/docs/ContactListTemplateEntityListing.md
@@ -11,8 +11,8 @@ title: ContactListTemplateEntityListing
 | **page_size** | **int** |  | [optional] |
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/ContactListingResponse.md b/build/docs/ContactListingResponse.md
index 7df17f3e0..4152cb2d1 100644
--- a/build/docs/ContactListingResponse.md
+++ b/build/docs/ContactListingResponse.md
@@ -12,8 +12,8 @@ title: ContactListingResponse
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
 | **contacts_count** | **int** |  | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/ConversationAppSettings.md b/build/docs/ConversationAppSettings.md
index 4efc2987c..89ac2e8d0 100644
--- a/build/docs/ConversationAppSettings.md
+++ b/build/docs/ConversationAppSettings.md
@@ -15,6 +15,7 @@ title: ConversationAppSettings
 | **conversation_disconnect** | [**ConversationDisconnectSettings**](ConversationDisconnectSettings.html) | The conversation disconnect settings for the messenger app | [optional] |
 | **conversation_clear** | [**ConversationClearSettings**](ConversationClearSettings.html) | The conversation clear settings for the messenger app | [optional] |
 | **humanize** | [**Humanize**](Humanize.html) | The humanize conversations settings for the messenger app | [optional] |
+| **notifications** | [**NotificationsSettings**](NotificationsSettings.html) | The notification settings for messenger apps | [optional] |
 {: class="table table-striped"}
 
 
diff --git a/build/docs/ConversationCategoriesEntityListing.md b/build/docs/ConversationCategoriesEntityListing.md
index d13c43bc2..3268b1d21 100644
--- a/build/docs/ConversationCategoriesEntityListing.md
+++ b/build/docs/ConversationCategoriesEntityListing.md
@@ -11,8 +11,8 @@ title: ConversationCategoriesEntityListing
 | **page_size** | **int** |  | [optional] |
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/ConversationEntityListing.md b/build/docs/ConversationEntityListing.md
index 2ff68e5af..205d0a101 100644
--- a/build/docs/ConversationEntityListing.md
+++ b/build/docs/ConversationEntityListing.md
@@ -11,8 +11,8 @@ title: ConversationEntityListing
 | **page_size** | **int** |  | [optional] |
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/ConversationProfile.md b/build/docs/ConversationProfile.md
new file mode 100644
index 000000000..787a1232f
--- /dev/null
+++ b/build/docs/ConversationProfile.md
@@ -0,0 +1,14 @@
+---
+title: ConversationProfile
+---
+## ConversationProfile
+
+## Properties
+
+|Name | Type | Description | Notes|
+|------------ | ------------- | ------------- | -------------|
+| **language_code** | **str** | The language code supported by the conversation profile belonging to a particular project for Dialogflow. | |
+| **name** | **str** | The name of the conversation profile belonging to a particular project for Dialogflow | |
+{: class="table table-striped"}
+
+
diff --git a/build/docs/Copilot.md b/build/docs/Copilot.md
new file mode 100644
index 000000000..13dbe5f95
--- /dev/null
+++ b/build/docs/Copilot.md
@@ -0,0 +1,23 @@
+---
+title: Copilot
+---
+## Copilot
+
+## Properties
+
+|Name | Type | Description | Notes|
+|------------ | ------------- | ------------- | -------------|
+| **enabled** | **bool** | Copilot is enabled. | [optional] |
+| **live_on_queue** | **bool** | Copilot is live on selected queue. | |
+| **default_language** | **str** | Copilot default language, e.g. [en-US, es-US, es-ES]. Once set, it can not be modified. | |
+| **knowledge_answer_config** | [**KnowledgeAnswerConfig**](KnowledgeAnswerConfig.html) | Knowledge answer configuration. | [optional] |
+| **summary_generation_config** | [**SummaryGenerationConfig**](SummaryGenerationConfig.html) | Copilot generated summary configuration. | [optional] |
+| **wrapup_code_prediction_config** | [**WrapupCodePredictionConfig**](WrapupCodePredictionConfig.html) | Copilot generated wrapup code prediction configuration. | [optional] |
+| **answer_generation_config** | [**AnswerGenerationConfig**](AnswerGenerationConfig.html) | Answer generation configuration. | [optional] |
+| **nlu_engine_type** | **str** | Language understanding engine type. | [optional] |
+| **nlu_config** | [**NluConfig**](NluConfig.html) | NLU configuration. | [optional] |
+| **rule_engine_config** | [**RuleEngineConfig**](RuleEngineConfig.html) | Rule engine configuration. | [optional] |
+| **self_uri** | **str** | The URI for this object | [optional] |
+{: class="table table-striped"}
+
+
diff --git a/build/docs/CopilotAction.md b/build/docs/CopilotAction.md
new file mode 100644
index 000000000..9b8deb98b
--- /dev/null
+++ b/build/docs/CopilotAction.md
@@ -0,0 +1,14 @@
+---
+title: CopilotAction
+---
+## CopilotAction
+
+## Properties
+
+|Name | Type | Description | Notes|
+|------------ | ------------- | ------------- | -------------|
+| **action_type** | **str** | Type of action. | |
+| **attributes** | **dict(str, str)** | Action specific attributes, if any. Maximum 100 of string key-value pair allowed. | [optional] |
+{: class="table table-striped"}
+
+
diff --git a/build/docs/CopilotCondition.md b/build/docs/CopilotCondition.md
new file mode 100644
index 000000000..eb9ffbce1
--- /dev/null
+++ b/build/docs/CopilotCondition.md
@@ -0,0 +1,14 @@
+---
+title: CopilotCondition
+---
+## CopilotCondition
+
+## Properties
+
+|Name | Type | Description | Notes|
+|------------ | ------------- | ------------- | -------------|
+| **condition_type** | **str** | Type of condition. | |
+| **condition_values** | **list[str]** | Condition values. | |
+{: class="table table-striped"}
+
+
diff --git a/build/docs/CopilotFallbackAction.md b/build/docs/CopilotFallbackAction.md
new file mode 100644
index 000000000..70eff5188
--- /dev/null
+++ b/build/docs/CopilotFallbackAction.md
@@ -0,0 +1,14 @@
+---
+title: CopilotFallbackAction
+---
+## CopilotFallbackAction
+
+## Properties
+
+|Name | Type | Description | Notes|
+|------------ | ------------- | ------------- | -------------|
+| **action_type** | **str** | Type of action. | |
+| **attributes** | **dict(str, str)** | Action specific attributes, if any. Maximum 100 of string key-value pair allowed. | [optional] |
+{: class="table table-striped"}
+
+
diff --git a/build/docs/CopilotNluDomain.md b/build/docs/CopilotNluDomain.md
new file mode 100644
index 000000000..9b3e377cf
--- /dev/null
+++ b/build/docs/CopilotNluDomain.md
@@ -0,0 +1,16 @@
+---
+title: CopilotNluDomain
+---
+## CopilotNluDomain
+
+## Properties
+
+|Name | Type | Description | Notes|
+|------------ | ------------- | ------------- | -------------|
+| **id** | **str** | Id of the NLU domain. | |
+| **use_latest_version** | **bool** | Use the latest version of the NLU domain. If false, version is required. | |
+| **version** | [**CopilotNluDomainVersion**](CopilotNluDomainVersion.html) | NLU domain version. | [optional] |
+| **self_uri** | **str** | The URI for this object | [optional] |
+{: class="table table-striped"}
+
+
diff --git a/build/docs/CopilotNluDomainVersion.md b/build/docs/CopilotNluDomainVersion.md
new file mode 100644
index 000000000..44b72c516
--- /dev/null
+++ b/build/docs/CopilotNluDomainVersion.md
@@ -0,0 +1,14 @@
+---
+title: CopilotNluDomainVersion
+---
+## CopilotNluDomainVersion
+
+## Properties
+
+|Name | Type | Description | Notes|
+|------------ | ------------- | ------------- | -------------|
+| **id** | **str** | Id of the NLU v3 domain version. | |
+| **self_uri** | **str** | The URI for this object | [optional] |
+{: class="table table-striped"}
+
+
diff --git a/build/docs/CopilotRule.md b/build/docs/CopilotRule.md
new file mode 100644
index 000000000..8a8682c51
--- /dev/null
+++ b/build/docs/CopilotRule.md
@@ -0,0 +1,14 @@
+---
+title: CopilotRule
+---
+## CopilotRule
+
+## Properties
+
+|Name | Type | Description | Notes|
+|------------ | ------------- | ------------- | -------------|
+| **conditions** | [**list[CopilotCondition]**](CopilotCondition.html) | List of conditions to execute actions, must have at least 1 element and maximum 100 elements. Operator in case of multiple conditions: &#39;OR&#39;. | |
+| **actions** | [**list[CopilotAction]**](CopilotAction.html) | List of actions to execute, must have at least 1 element and maximum 100 elements. | |
+{: class="table table-striped"}
+
+
diff --git a/build/docs/CredentialInfoListing.md b/build/docs/CredentialInfoListing.md
index 0576e87db..93b1beea3 100644
--- a/build/docs/CredentialInfoListing.md
+++ b/build/docs/CredentialInfoListing.md
@@ -11,8 +11,8 @@ title: CredentialInfoListing
 | **page_size** | **int** |  | [optional] |
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/CredentialTypeListing.md b/build/docs/CredentialTypeListing.md
index 73d5aa0f5..ad251b519 100644
--- a/build/docs/CredentialTypeListing.md
+++ b/build/docs/CredentialTypeListing.md
@@ -11,8 +11,8 @@ title: CredentialTypeListing
 | **page_size** | **int** |  | [optional] |
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/CursorExternalSourceListing.md b/build/docs/CursorExternalSourceListing.md
new file mode 100644
index 000000000..083f4984d
--- /dev/null
+++ b/build/docs/CursorExternalSourceListing.md
@@ -0,0 +1,17 @@
+---
+title: CursorExternalSourceListing
+---
+## CursorExternalSourceListing
+
+## Properties
+
+|Name | Type | Description | Notes|
+|------------ | ------------- | ------------- | -------------|
+| **entities** | [**list[ExternalSource]**](ExternalSource.html) |  | [optional] |
+| **next_uri** | **str** |  | [optional] |
+| **self_uri** | **str** |  | [optional] |
+| **previous_uri** | **str** |  | [optional] |
+| **cursors** | [**Cursors**](Cursors.html) | The cursor that points to the next set of entities being returned. | [optional] |
+{: class="table table-striped"}
+
+
diff --git a/build/docs/DIDEntityListing.md b/build/docs/DIDEntityListing.md
index e86c604d0..237def11b 100644
--- a/build/docs/DIDEntityListing.md
+++ b/build/docs/DIDEntityListing.md
@@ -12,8 +12,8 @@ title: DIDEntityListing
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
 | **total_number_of_entities** | **int** | The total organization-wide number of entities. | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/DIDNumberEntityListing.md b/build/docs/DIDNumberEntityListing.md
index 505de14f2..5ef9a814b 100644
--- a/build/docs/DIDNumberEntityListing.md
+++ b/build/docs/DIDNumberEntityListing.md
@@ -11,8 +11,8 @@ title: DIDNumberEntityListing
 | **page_size** | **int** |  | [optional] |
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/DIDPoolEntityListing.md b/build/docs/DIDPoolEntityListing.md
index c8c014161..9b7f63315 100644
--- a/build/docs/DIDPoolEntityListing.md
+++ b/build/docs/DIDPoolEntityListing.md
@@ -12,8 +12,8 @@ title: DIDPoolEntityListing
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
 | **total_number_of_entities** | **int** | The total organization-wide number of entities. | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/DashboardConfigurationListing.md b/build/docs/DashboardConfigurationListing.md
index afd93aa7b..a3c1d50bd 100644
--- a/build/docs/DashboardConfigurationListing.md
+++ b/build/docs/DashboardConfigurationListing.md
@@ -11,8 +11,8 @@ title: DashboardConfigurationListing
 | **page_size** | **int** |  | [optional] |
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/DashboardUserListing.md b/build/docs/DashboardUserListing.md
index 5ab2a0c2e..2119b00ba 100644
--- a/build/docs/DashboardUserListing.md
+++ b/build/docs/DashboardUserListing.md
@@ -11,8 +11,8 @@ title: DashboardUserListing
 | **page_size** | **int** |  | [optional] |
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/DataTableRowEntityListing.md b/build/docs/DataTableRowEntityListing.md
index 6db2a72d3..6c1f23d7d 100644
--- a/build/docs/DataTableRowEntityListing.md
+++ b/build/docs/DataTableRowEntityListing.md
@@ -11,8 +11,8 @@ title: DataTableRowEntityListing
 | **page_size** | **int** |  | [optional] |
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/DataTablesDomainEntityListing.md b/build/docs/DataTablesDomainEntityListing.md
index 2bcd1ee2b..2c72de44e 100644
--- a/build/docs/DataTablesDomainEntityListing.md
+++ b/build/docs/DataTablesDomainEntityListing.md
@@ -11,8 +11,8 @@ title: DataTablesDomainEntityListing
 | **page_size** | **int** |  | [optional] |
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/DependencyObjectEntityListing.md b/build/docs/DependencyObjectEntityListing.md
index b4656d0da..2bec57781 100644
--- a/build/docs/DependencyObjectEntityListing.md
+++ b/build/docs/DependencyObjectEntityListing.md
@@ -11,8 +11,8 @@ title: DependencyObjectEntityListing
 | **page_size** | **int** |  | [optional] |
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/DependencyTypeEntityListing.md b/build/docs/DependencyTypeEntityListing.md
index 8539952d4..97d0f4cb1 100644
--- a/build/docs/DependencyTypeEntityListing.md
+++ b/build/docs/DependencyTypeEntityListing.md
@@ -11,8 +11,8 @@ title: DependencyTypeEntityListing
 | **page_size** | **int** |  | [optional] |
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/DevelopmentActivityListing.md b/build/docs/DevelopmentActivityListing.md
index ce0a4bfe3..675cfe65a 100644
--- a/build/docs/DevelopmentActivityListing.md
+++ b/build/docs/DevelopmentActivityListing.md
@@ -11,8 +11,8 @@ title: DevelopmentActivityListing
 | **page_size** | **int** |  | [optional] |
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/DialerEventEntityListing.md b/build/docs/DialerEventEntityListing.md
index 777009a37..faf9ff689 100644
--- a/build/docs/DialerEventEntityListing.md
+++ b/build/docs/DialerEventEntityListing.md
@@ -11,8 +11,8 @@ title: DialerEventEntityListing
 | **page_size** | **int** |  | [optional] |
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/DialogflowAgentSummaryEntityListing.md b/build/docs/DialogflowAgentSummaryEntityListing.md
index d123846ea..7d63572b7 100644
--- a/build/docs/DialogflowAgentSummaryEntityListing.md
+++ b/build/docs/DialogflowAgentSummaryEntityListing.md
@@ -11,8 +11,8 @@ title: DialogflowAgentSummaryEntityListing
 | **page_size** | **int** |  | [optional] |
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/DialogflowCXAgentSummaryEntityListing.md b/build/docs/DialogflowCXAgentSummaryEntityListing.md
index d86fdade2..55ceb3940 100644
--- a/build/docs/DialogflowCXAgentSummaryEntityListing.md
+++ b/build/docs/DialogflowCXAgentSummaryEntityListing.md
@@ -11,8 +11,8 @@ title: DialogflowCXAgentSummaryEntityListing
 | **page_size** | **int** |  | [optional] |
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/DigitalRuleSetEntityListing.md b/build/docs/DigitalRuleSetEntityListing.md
index 6e60db13f..d5a4fb4ac 100644
--- a/build/docs/DigitalRuleSetEntityListing.md
+++ b/build/docs/DigitalRuleSetEntityListing.md
@@ -11,8 +11,8 @@ title: DigitalRuleSetEntityListing
 | **page_size** | **int** |  | [optional] |
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/DirectoryUserDevicesListing.md b/build/docs/DirectoryUserDevicesListing.md
index a271bdc8d..9482740bb 100644
--- a/build/docs/DirectoryUserDevicesListing.md
+++ b/build/docs/DirectoryUserDevicesListing.md
@@ -11,8 +11,8 @@ title: DirectoryUserDevicesListing
 | **page_size** | **int** |  | [optional] |
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/DivsPermittedEntityListing.md b/build/docs/DivsPermittedEntityListing.md
index 84e1e5cd6..b8168712e 100644
--- a/build/docs/DivsPermittedEntityListing.md
+++ b/build/docs/DivsPermittedEntityListing.md
@@ -12,8 +12,8 @@ title: DivsPermittedEntityListing
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
 | **all_divs_permitted** | **bool** |  | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/DncListDivisionViewListing.md b/build/docs/DncListDivisionViewListing.md
index 1d8d98b87..757bdd7c8 100644
--- a/build/docs/DncListDivisionViewListing.md
+++ b/build/docs/DncListDivisionViewListing.md
@@ -11,8 +11,8 @@ title: DncListDivisionViewListing
 | **page_size** | **int** |  | [optional] |
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/DncListEntityListing.md b/build/docs/DncListEntityListing.md
index ca3a5021e..f4276d52a 100644
--- a/build/docs/DncListEntityListing.md
+++ b/build/docs/DncListEntityListing.md
@@ -11,8 +11,8 @@ title: DncListEntityListing
 | **page_size** | **int** |  | [optional] |
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/DocumentEntityListing.md b/build/docs/DocumentEntityListing.md
index ed6e2c2c0..745337b8b 100644
--- a/build/docs/DocumentEntityListing.md
+++ b/build/docs/DocumentEntityListing.md
@@ -11,8 +11,8 @@ title: DocumentEntityListing
 | **page_size** | **int** |  | [optional] |
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/DomainEdgeSoftwareVersionDtoEntityListing.md b/build/docs/DomainEdgeSoftwareVersionDtoEntityListing.md
index 929e2d7e9..a57ede763 100644
--- a/build/docs/DomainEdgeSoftwareVersionDtoEntityListing.md
+++ b/build/docs/DomainEdgeSoftwareVersionDtoEntityListing.md
@@ -11,8 +11,8 @@ title: DomainEdgeSoftwareVersionDtoEntityListing
 | **page_size** | **int** |  | [optional] |
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/DomainEntityListing.md b/build/docs/DomainEntityListing.md
index 4fb712f81..802162c36 100644
--- a/build/docs/DomainEntityListing.md
+++ b/build/docs/DomainEntityListing.md
@@ -11,8 +11,8 @@ title: DomainEntityListing
 | **page_size** | **int** |  | [optional] |
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/DomainEntityListingEvaluationForm.md b/build/docs/DomainEntityListingEvaluationForm.md
index 922aa45d5..af6114cd3 100644
--- a/build/docs/DomainEntityListingEvaluationForm.md
+++ b/build/docs/DomainEntityListingEvaluationForm.md
@@ -11,8 +11,8 @@ title: DomainEntityListingEvaluationForm
 | **page_size** | **int** |  | [optional] |
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/DomainEntityListingQueryResult.md b/build/docs/DomainEntityListingQueryResult.md
index 5a6284f22..1cafd6073 100644
--- a/build/docs/DomainEntityListingQueryResult.md
+++ b/build/docs/DomainEntityListingQueryResult.md
@@ -11,8 +11,8 @@ title: DomainEntityListingQueryResult
 | **page_size** | **int** |  | [optional] |
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/DomainEntityListingSurveyForm.md b/build/docs/DomainEntityListingSurveyForm.md
index 1db24758e..7d0074c8a 100644
--- a/build/docs/DomainEntityListingSurveyForm.md
+++ b/build/docs/DomainEntityListingSurveyForm.md
@@ -11,8 +11,8 @@ title: DomainEntityListingSurveyForm
 | **page_size** | **int** |  | [optional] |
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/EdgeEntityListing.md b/build/docs/EdgeEntityListing.md
index 1b2dd674e..e55cded1a 100644
--- a/build/docs/EdgeEntityListing.md
+++ b/build/docs/EdgeEntityListing.md
@@ -12,8 +12,8 @@ title: EdgeEntityListing
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
 | **total_number_of_entities** | **int** | The total organization-wide number of entities. | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/EdgeGroupEntityListing.md b/build/docs/EdgeGroupEntityListing.md
index 8c31a5544..d37643db1 100644
--- a/build/docs/EdgeGroupEntityListing.md
+++ b/build/docs/EdgeGroupEntityListing.md
@@ -12,8 +12,8 @@ title: EdgeGroupEntityListing
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
 | **total_number_of_entities** | **int** | The total organization-wide number of entities. | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/EmailCampaignScheduleEntityListing.md b/build/docs/EmailCampaignScheduleEntityListing.md
index ace5625a1..27acd9682 100644
--- a/build/docs/EmailCampaignScheduleEntityListing.md
+++ b/build/docs/EmailCampaignScheduleEntityListing.md
@@ -11,8 +11,8 @@ title: EmailCampaignScheduleEntityListing
 | **page_size** | **int** |  | [optional] |
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/EmailConversationEntityListing.md b/build/docs/EmailConversationEntityListing.md
index fdcbaf354..78e298b64 100644
--- a/build/docs/EmailConversationEntityListing.md
+++ b/build/docs/EmailConversationEntityListing.md
@@ -11,8 +11,8 @@ title: EmailConversationEntityListing
 | **page_size** | **int** |  | [optional] |
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/EmailMessagePreviewListing.md b/build/docs/EmailMessagePreviewListing.md
index 1b16078b1..3b6d05d8a 100644
--- a/build/docs/EmailMessagePreviewListing.md
+++ b/build/docs/EmailMessagePreviewListing.md
@@ -11,8 +11,8 @@ title: EmailMessagePreviewListing
 | **page_size** | **int** |  | [optional] |
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/EmergencyGroupDivisionViewEntityListing.md b/build/docs/EmergencyGroupDivisionViewEntityListing.md
index 68392fbd5..b5990de43 100644
--- a/build/docs/EmergencyGroupDivisionViewEntityListing.md
+++ b/build/docs/EmergencyGroupDivisionViewEntityListing.md
@@ -12,8 +12,8 @@ title: EmergencyGroupDivisionViewEntityListing
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
 | **total_number_of_entities** | **int** | The total organization-wide number of entities. | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/EmergencyGroupListing.md b/build/docs/EmergencyGroupListing.md
index 0225c8bc1..cd58ab2c2 100644
--- a/build/docs/EmergencyGroupListing.md
+++ b/build/docs/EmergencyGroupListing.md
@@ -11,8 +11,8 @@ title: EmergencyGroupListing
 | **page_size** | **int** |  | [optional] |
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/EncryptionKeyEntityListing.md b/build/docs/EncryptionKeyEntityListing.md
index 4bbbe2af6..f6974a33c 100644
--- a/build/docs/EncryptionKeyEntityListing.md
+++ b/build/docs/EncryptionKeyEntityListing.md
@@ -11,8 +11,8 @@ title: EncryptionKeyEntityListing
 | **page_size** | **int** |  | [optional] |
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/EvaluationEntityListing.md b/build/docs/EvaluationEntityListing.md
index 7c3c1153b..d5e481619 100644
--- a/build/docs/EvaluationEntityListing.md
+++ b/build/docs/EvaluationEntityListing.md
@@ -11,8 +11,8 @@ title: EvaluationEntityListing
 | **page_size** | **int** |  | [optional] |
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/EvaluationFormResponseEntityListing.md b/build/docs/EvaluationFormResponseEntityListing.md
index 1c7656b31..2144e749b 100644
--- a/build/docs/EvaluationFormResponseEntityListing.md
+++ b/build/docs/EvaluationFormResponseEntityListing.md
@@ -11,8 +11,8 @@ title: EvaluationFormResponseEntityListing
 | **page_size** | **int** |  | [optional] |
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/EvaluatorActivityEntityListing.md b/build/docs/EvaluatorActivityEntityListing.md
index 3cd1554c8..826ddca49 100644
--- a/build/docs/EvaluatorActivityEntityListing.md
+++ b/build/docs/EvaluatorActivityEntityListing.md
@@ -11,8 +11,8 @@ title: EvaluatorActivityEntityListing
 | **page_size** | **int** |  | [optional] |
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/ExtensionEntityListing.md b/build/docs/ExtensionEntityListing.md
index 2cff02932..d3aad74e1 100644
--- a/build/docs/ExtensionEntityListing.md
+++ b/build/docs/ExtensionEntityListing.md
@@ -12,8 +12,8 @@ title: ExtensionEntityListing
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
 | **total_number_of_entities** | **int** | The total organization-wide number of entities. | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/ExtensionPoolDivisionViewEntityListing.md b/build/docs/ExtensionPoolDivisionViewEntityListing.md
index 04134c0eb..9d2098eab 100644
--- a/build/docs/ExtensionPoolDivisionViewEntityListing.md
+++ b/build/docs/ExtensionPoolDivisionViewEntityListing.md
@@ -12,8 +12,8 @@ title: ExtensionPoolDivisionViewEntityListing
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
 | **total_number_of_entities** | **int** | The total organization-wide number of entities. | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/ExtensionPoolEntityListing.md b/build/docs/ExtensionPoolEntityListing.md
index 0d8781fea..bb9c63dc6 100644
--- a/build/docs/ExtensionPoolEntityListing.md
+++ b/build/docs/ExtensionPoolEntityListing.md
@@ -12,8 +12,8 @@ title: ExtensionPoolEntityListing
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
 | **total_number_of_entities** | **int** | The total organization-wide number of entities. | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/ExternalContactsApi.md b/build/docs/ExternalContactsApi.md
index 9fdd5ff0b..fe25f104b 100644
--- a/build/docs/ExternalContactsApi.md
+++ b/build/docs/ExternalContactsApi.md
@@ -11,6 +11,7 @@ All URIs are relative to *https://api.mypurecloud.com*
 |[**delete_externalcontacts_contact**](ExternalContactsApi.html#delete_externalcontacts_contact) | Delete an external contact|
 |[**delete_externalcontacts_contact_note**](ExternalContactsApi.html#delete_externalcontacts_contact_note) | Delete a note for an external contact|
 |[**delete_externalcontacts_contacts_schema**](ExternalContactsApi.html#delete_externalcontacts_contacts_schema) | Delete a schema|
+|[**delete_externalcontacts_externalsource**](ExternalContactsApi.html#delete_externalcontacts_externalsource) | Delete an External Source. WARNING: Any records that reference this External Source will not be automatically cleaned up. Those records will still be editable, but their External IDs may not be fully viewable.|
 |[**delete_externalcontacts_organization**](ExternalContactsApi.html#delete_externalcontacts_organization) | Delete an external organization|
 |[**delete_externalcontacts_organization_note**](ExternalContactsApi.html#delete_externalcontacts_organization_note) | Delete a note for an external organization|
 |[**delete_externalcontacts_organization_trustor**](ExternalContactsApi.html#delete_externalcontacts_organization_trustor) | Unlink the Trustor for this External Organization|
@@ -26,6 +27,8 @@ All URIs are relative to *https://api.mypurecloud.com*
 |[**get_externalcontacts_contacts_schema_version**](ExternalContactsApi.html#get_externalcontacts_contacts_schema_version) | Get a specific version of a schema|
 |[**get_externalcontacts_contacts_schema_versions**](ExternalContactsApi.html#get_externalcontacts_contacts_schema_versions) | Get all versions of an external contact&#39;s schema|
 |[**get_externalcontacts_contacts_schemas**](ExternalContactsApi.html#get_externalcontacts_contacts_schemas) | Get a list of schemas.|
+|[**get_externalcontacts_externalsource**](ExternalContactsApi.html#get_externalcontacts_externalsource) | Fetch an External Source|
+|[**get_externalcontacts_externalsources**](ExternalContactsApi.html#get_externalcontacts_externalsources) | Fetch a list of External Sources|
 |[**get_externalcontacts_organization**](ExternalContactsApi.html#get_externalcontacts_organization) | Fetch an external organization|
 |[**get_externalcontacts_organization_contacts**](ExternalContactsApi.html#get_externalcontacts_organization_contacts) | Search for external contacts in an external organization|
 |[**get_externalcontacts_organization_note**](ExternalContactsApi.html#get_externalcontacts_organization_note) | Fetch a note for an external organization|
@@ -64,6 +67,7 @@ All URIs are relative to *https://api.mypurecloud.com*
 |[**post_externalcontacts_contact_promotion**](ExternalContactsApi.html#post_externalcontacts_contact_promotion) | Promote an observed contact (ephemeral or identified) to a curated contact|
 |[**post_externalcontacts_contacts**](ExternalContactsApi.html#post_externalcontacts_contacts) | Create an external contact|
 |[**post_externalcontacts_contacts_schemas**](ExternalContactsApi.html#post_externalcontacts_contacts_schemas) | Create a schema|
+|[**post_externalcontacts_externalsources**](ExternalContactsApi.html#post_externalcontacts_externalsources) | Create an External Source|
 |[**post_externalcontacts_identifierlookup**](ExternalContactsApi.html#post_externalcontacts_identifierlookup) | Fetch a contact using an identifier type and value.|
 |[**post_externalcontacts_merge_contacts**](ExternalContactsApi.html#post_externalcontacts_merge_contacts) | Merge two contacts into a new contact record|
 |[**post_externalcontacts_organization_notes**](ExternalContactsApi.html#post_externalcontacts_organization_notes) | Create a note for an external organization|
@@ -74,6 +78,7 @@ All URIs are relative to *https://api.mypurecloud.com*
 |[**put_externalcontacts_contact_note**](ExternalContactsApi.html#put_externalcontacts_contact_note) | Update a note for an external contact|
 |[**put_externalcontacts_contacts_schema**](ExternalContactsApi.html#put_externalcontacts_contacts_schema) | Update a schema|
 |[**put_externalcontacts_conversation**](ExternalContactsApi.html#put_externalcontacts_conversation) | Associate/disassociate an external contact with a conversation|
+|[**put_externalcontacts_externalsource**](ExternalContactsApi.html#put_externalcontacts_externalsource) | Update an External Source|
 |[**put_externalcontacts_organization**](ExternalContactsApi.html#put_externalcontacts_organization) | Update an external organization|
 |[**put_externalcontacts_organization_note**](ExternalContactsApi.html#put_externalcontacts_organization_note) | Update a note for an external organization|
 |[**put_externalcontacts_organization_trustor_trustor_id**](ExternalContactsApi.html#put_externalcontacts_organization_trustor_trustor_id) | Links a Trustor with an External Organization|
@@ -231,6 +236,57 @@ except ApiException as e:
 
 void (empty response body)
 
+<a name="delete_externalcontacts_externalsource"></a>
+
+## object** delete_externalcontacts_externalsource(external_source_id)
+
+
+
+Delete an External Source. WARNING: Any records that reference this External Source will not be automatically cleaned up. Those records will still be editable, but their External IDs may not be fully viewable.
+
+delete_externalcontacts_externalsource is a preview method and is subject to both breaking and non-breaking changes at any time without notice
+
+Wraps DELETE /api/v2/externalcontacts/externalsources/{externalSourceId} 
+
+Requires ANY permissions: 
+
+* externalContacts:externalSource:delete
+
+### Example
+
+```{"language":"python"}
+import time
+import PureCloudPlatformClientV2
+from PureCloudPlatformClientV2.rest import ApiException
+from pprint import pprint
+
+# Configure OAuth2 access token for authorization: PureCloud OAuth
+PureCloudPlatformClientV2.configuration.access_token = 'YOUR_ACCESS_TOKEN'
+
+# create an instance of the API class
+api_instance = PureCloudPlatformClientV2.ExternalContactsApi()
+external_source_id = 'external_source_id_example' # str | External Source ID
+
+try:
+    # Delete an External Source. WARNING: Any records that reference this External Source will not be automatically cleaned up. Those records will still be editable, but their External IDs may not be fully viewable.
+    api_response = api_instance.delete_externalcontacts_externalsource(external_source_id)
+    pprint(api_response)
+except ApiException as e:
+    print("Exception when calling ExternalContactsApi->delete_externalcontacts_externalsource: %s\n" % e)
+```
+
+### Parameters
+
+
+|Name | Type | Description  | Notes|
+|------------- | ------------- | ------------- | -------------|
+| **external_source_id** | **str**| External Source ID |  |
+{: class="table table-striped"}
+
+### Return type
+
+**object**
+
 <a name="delete_externalcontacts_organization"></a>
 
 ## object** delete_externalcontacts_organization(external_organization_id)
@@ -460,7 +516,7 @@ PureCloudPlatformClientV2.configuration.access_token = 'YOUR_ACCESS_TOKEN'
 # create an instance of the API class
 api_instance = PureCloudPlatformClientV2.ExternalContactsApi()
 contact_id = 'contact_id_example' # str | ExternalContact ID
-expand = ['expand_example'] # list[str] | which fields, if any, to expand (externalOrganization,externalDataSources,identifiers) (optional)
+expand = ['expand_example'] # list[str] | which fields, if any, to expand (optional)
 
 try:
     # Fetch an external contact
@@ -476,7 +532,7 @@ except ApiException as e:
 |Name | Type | Description  | Notes|
 |------------- | ------------- | ------------- | -------------|
 | **contact_id** | **str**| ExternalContact ID |  |
-| **expand** | [**list[str]**](str.html)| which fields, if any, to expand (externalOrganization,externalDataSources,identifiers) | [optional] <br />**Values**: externalOrganization, externalDataSources, identifiers |
+| **expand** | [**list[str]**](str.html)| which fields, if any, to expand | [optional] <br />**Values**: externalOrganization, externalDataSources, identifiers, externalSources |
 {: class="table table-striped"}
 
 ### Return type
@@ -801,7 +857,7 @@ except ApiException as e:
 | **page_number** | **int**| Page number (limited to fetching first 1,000 records; pageNumber * pageSize must be &lt;&#x3D; 1,000) | [optional] [default to 1] |
 | **q** | **str**| User supplied search keywords (no special syntax is currently supported) | [optional]  |
 | **sort_order** | **str**| The External Contact field to sort by. Any of: [firstName, lastName, middleName, title]. Direction: [asc, desc]. e.g. \&quot;firstName:asc\&quot;, \&quot;title:desc\&quot; | [optional]  |
-| **expand** | [**list[str]**](str.html)| which fields, if any, to expand | [optional] <br />**Values**: externalOrganization, externalDataSources, identifiers |
+| **expand** | [**list[str]**](str.html)| which fields, if any, to expand | [optional] <br />**Values**: externalOrganization, externalDataSources, identifiers, externalSources |
 {: class="table table-striped"}
 
 ### Return type
@@ -1002,6 +1058,118 @@ This endpoint does not need any parameters.
 
 [**DataSchemaListing**](DataSchemaListing.html)
 
+<a name="get_externalcontacts_externalsource"></a>
+
+## [**ExternalSource**](ExternalSource.html) get_externalcontacts_externalsource(external_source_id)
+
+
+
+Fetch an External Source
+
+get_externalcontacts_externalsource is a preview method and is subject to both breaking and non-breaking changes at any time without notice
+
+Wraps GET /api/v2/externalcontacts/externalsources/{externalSourceId} 
+
+Requires ANY permissions: 
+
+* externalContacts:externalSource:view
+* externalContacts:contact:view
+* externalContacts:externalOrganization:view
+
+### Example
+
+```{"language":"python"}
+import time
+import PureCloudPlatformClientV2
+from PureCloudPlatformClientV2.rest import ApiException
+from pprint import pprint
+
+# Configure OAuth2 access token for authorization: PureCloud OAuth
+PureCloudPlatformClientV2.configuration.access_token = 'YOUR_ACCESS_TOKEN'
+
+# create an instance of the API class
+api_instance = PureCloudPlatformClientV2.ExternalContactsApi()
+external_source_id = 'external_source_id_example' # str | External Source ID
+
+try:
+    # Fetch an External Source
+    api_response = api_instance.get_externalcontacts_externalsource(external_source_id)
+    pprint(api_response)
+except ApiException as e:
+    print("Exception when calling ExternalContactsApi->get_externalcontacts_externalsource: %s\n" % e)
+```
+
+### Parameters
+
+
+|Name | Type | Description  | Notes|
+|------------- | ------------- | ------------- | -------------|
+| **external_source_id** | **str**| External Source ID |  |
+{: class="table table-striped"}
+
+### Return type
+
+[**ExternalSource**](ExternalSource.html)
+
+<a name="get_externalcontacts_externalsources"></a>
+
+## [**CursorExternalSourceListing**](CursorExternalSourceListing.html) get_externalcontacts_externalsources(cursor=cursor, limit=limit, name=name, active=active)
+
+
+
+Fetch a list of External Sources
+
+get_externalcontacts_externalsources is a preview method and is subject to both breaking and non-breaking changes at any time without notice
+
+Wraps GET /api/v2/externalcontacts/externalsources 
+
+Requires ANY permissions: 
+
+* externalContacts:externalSource:view
+* externalContacts:contact:view
+* externalContacts:externalOrganization:view
+
+### Example
+
+```{"language":"python"}
+import time
+import PureCloudPlatformClientV2
+from PureCloudPlatformClientV2.rest import ApiException
+from pprint import pprint
+
+# Configure OAuth2 access token for authorization: PureCloud OAuth
+PureCloudPlatformClientV2.configuration.access_token = 'YOUR_ACCESS_TOKEN'
+
+# create an instance of the API class
+api_instance = PureCloudPlatformClientV2.ExternalContactsApi()
+cursor = 'cursor_example' # str | Indicates where to resume query results (not required for first page), each page returns a new cursor with a 24h TTL (optional)
+limit = 56 # int | The number of ExternalSources per page; must be between 10 and 200, default is 100 (optional)
+name = 'name_example' # str | Filter by external source name. Filtering is prefix filtering and not an exact match (optional)
+active = True # bool | Filter by active status of external source (optional)
+
+try:
+    # Fetch a list of External Sources
+    api_response = api_instance.get_externalcontacts_externalsources(cursor=cursor, limit=limit, name=name, active=active)
+    pprint(api_response)
+except ApiException as e:
+    print("Exception when calling ExternalContactsApi->get_externalcontacts_externalsources: %s\n" % e)
+```
+
+### Parameters
+
+
+|Name | Type | Description  | Notes|
+|------------- | ------------- | ------------- | -------------|
+| **cursor** | **str**| Indicates where to resume query results (not required for first page), each page returns a new cursor with a 24h TTL | [optional]  |
+| **limit** | **int**| The number of ExternalSources per page; must be between 10 and 200, default is 100 | [optional]  |
+| **name** | **str**| Filter by external source name. Filtering is prefix filtering and not an exact match | [optional]  |
+| **active** | **bool**| Filter by active status of external source | [optional]  |
+{: class="table table-striped"}
+
+### Return type
+
+[**CursorExternalSourceListing**](CursorExternalSourceListing.html)
+
 <a name="get_externalcontacts_organization"></a>
 
 ## [**ExternalOrganization**](ExternalOrganization.html) get_externalcontacts_organization(external_organization_id, expand=expand, include_trustors=include_trustors)
@@ -1109,7 +1277,7 @@ except ApiException as e:
 | **page_number** | **int**| Page number (limited to fetching first 1,000 records; pageNumber * pageSize must be &lt;&#x3D; 1,000) | [optional] [default to 1] |
 | **q** | **str**| User supplied search keywords (no special syntax is currently supported) | [optional]  |
 | **sort_order** | **str**| The External Contact field to sort by. Any of: [firstName, lastName, middleName, title]. Direction: [asc, desc]. e.g. \&quot;firstName:asc\&quot;, \&quot;title:desc\&quot; | [optional]  |
-| **expand** | [**list[str]**](str.html)| which fields, if any, to expand | [optional] <br />**Values**: externalOrganization, externalDataSources, identifiers |
+| **expand** | [**list[str]**](str.html)| which fields, if any, to expand | [optional] <br />**Values**: externalOrganization, externalDataSources, identifiers, externalSources |
 {: class="table table-striped"}
 
 ### Return type
@@ -2945,6 +3113,57 @@ except ApiException as e:
 
 [**DataSchema**](DataSchema.html)
 
+<a name="post_externalcontacts_externalsources"></a>
+
+## [**ExternalSource**](ExternalSource.html) post_externalcontacts_externalsources(body)
+
+
+
+Create an External Source
+
+post_externalcontacts_externalsources is a preview method and is subject to both breaking and non-breaking changes at any time without notice
+
+Wraps POST /api/v2/externalcontacts/externalsources 
+
+Requires ANY permissions: 
+
+* externalContacts:externalSource:add
+
+### Example
+
+```{"language":"python"}
+import time
+import PureCloudPlatformClientV2
+from PureCloudPlatformClientV2.rest import ApiException
+from pprint import pprint
+
+# Configure OAuth2 access token for authorization: PureCloud OAuth
+PureCloudPlatformClientV2.configuration.access_token = 'YOUR_ACCESS_TOKEN'
+
+# create an instance of the API class
+api_instance = PureCloudPlatformClientV2.ExternalContactsApi()
+body = PureCloudPlatformClientV2.ExternalSource() # ExternalSource | External Source
+
+try:
+    # Create an External Source
+    api_response = api_instance.post_externalcontacts_externalsources(body)
+    pprint(api_response)
+except ApiException as e:
+    print("Exception when calling ExternalContactsApi->post_externalcontacts_externalsources: %s\n" % e)
+```
+
+### Parameters
+
+
+|Name | Type | Description  | Notes|
+|------------- | ------------- | ------------- | -------------|
+| **body** | [**ExternalSource**](ExternalSource.html)| External Source |  |
+{: class="table table-striped"}
+
+### Return type
+
+[**ExternalSource**](ExternalSource.html)
+
 <a name="post_externalcontacts_identifierlookup"></a>
 
 ## [**ExternalContact**](ExternalContact.html) post_externalcontacts_identifierlookup(identifier, expand=expand)
@@ -2992,7 +3211,7 @@ except ApiException as e:
 |Name | Type | Description  | Notes|
 |------------- | ------------- | ------------- | -------------|
 | **identifier** | [**ContactIdentifier**](ContactIdentifier.html)|  |  |
-| **expand** | [**list[str]**](str.html)| which field, if any, to expand | [optional] <br />**Values**: externalOrganization, identifiers |
+| **expand** | [**list[str]**](str.html)| which field, if any, to expand | [optional] <br />**Values**: externalOrganization, identifiers, externalSources |
 {: class="table table-striped"}
 
 ### Return type
@@ -3461,6 +3680,59 @@ except ApiException as e:
 
 void (empty response body)
 
+<a name="put_externalcontacts_externalsource"></a>
+
+## [**ExternalSource**](ExternalSource.html) put_externalcontacts_externalsource(external_source_id, body)
+
+
+
+Update an External Source
+
+put_externalcontacts_externalsource is a preview method and is subject to both breaking and non-breaking changes at any time without notice
+
+Wraps PUT /api/v2/externalcontacts/externalsources/{externalSourceId} 
+
+Requires ANY permissions: 
+
+* externalContacts:externalSource:edit
+
+### Example
+
+```{"language":"python"}
+import time
+import PureCloudPlatformClientV2
+from PureCloudPlatformClientV2.rest import ApiException
+from pprint import pprint
+
+# Configure OAuth2 access token for authorization: PureCloud OAuth
+PureCloudPlatformClientV2.configuration.access_token = 'YOUR_ACCESS_TOKEN'
+
+# create an instance of the API class
+api_instance = PureCloudPlatformClientV2.ExternalContactsApi()
+external_source_id = 'external_source_id_example' # str | External Source ID
+body = PureCloudPlatformClientV2.ExternalSource() # ExternalSource | External Source
+
+try:
+    # Update an External Source
+    api_response = api_instance.put_externalcontacts_externalsource(external_source_id, body)
+    pprint(api_response)
+except ApiException as e:
+    print("Exception when calling ExternalContactsApi->put_externalcontacts_externalsource: %s\n" % e)
+```
+
+### Parameters
+
+
+|Name | Type | Description  | Notes|
+|------------- | ------------- | ------------- | -------------|
+| **external_source_id** | **str**| External Source ID |  |
+| **body** | [**ExternalSource**](ExternalSource.html)| External Source |  |
+{: class="table table-striped"}
+
+### Return type
+
+[**ExternalSource**](ExternalSource.html)
+
 <a name="put_externalcontacts_organization"></a>
 
 ## [**ExternalOrganization**](ExternalOrganization.html) put_externalcontacts_organization(external_organization_id, body)
diff --git a/build/docs/ExternalMetricDefinitionListing.md b/build/docs/ExternalMetricDefinitionListing.md
index 9981c1efa..aea3e7777 100644
--- a/build/docs/ExternalMetricDefinitionListing.md
+++ b/build/docs/ExternalMetricDefinitionListing.md
@@ -11,8 +11,8 @@ title: ExternalMetricDefinitionListing
 | **page_size** | **int** |  | [optional] |
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/ExternalOrganizationListing.md b/build/docs/ExternalOrganizationListing.md
index 8e562c584..bfdbb9b57 100644
--- a/build/docs/ExternalOrganizationListing.md
+++ b/build/docs/ExternalOrganizationListing.md
@@ -12,8 +12,8 @@ title: ExternalOrganizationListing
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
 | **partial_results** | **bool** |  | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/FacebookIntegrationEntityListing.md b/build/docs/FacebookIntegrationEntityListing.md
index 6ee41da1e..f4a1bb9ee 100644
--- a/build/docs/FacebookIntegrationEntityListing.md
+++ b/build/docs/FacebookIntegrationEntityListing.md
@@ -11,8 +11,8 @@ title: FacebookIntegrationEntityListing
 | **page_size** | **int** |  | [optional] |
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/FailedRecordingEntityListing.md b/build/docs/FailedRecordingEntityListing.md
index e827550de..0f8d92875 100644
--- a/build/docs/FailedRecordingEntityListing.md
+++ b/build/docs/FailedRecordingEntityListing.md
@@ -11,8 +11,8 @@ title: FailedRecordingEntityListing
 | **page_size** | **int** |  | [optional] |
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/Fallback.md b/build/docs/Fallback.md
new file mode 100644
index 000000000..0357618d5
--- /dev/null
+++ b/build/docs/Fallback.md
@@ -0,0 +1,14 @@
+---
+title: Fallback
+---
+## Fallback
+
+## Properties
+
+|Name | Type | Description | Notes|
+|------------ | ------------- | ------------- | -------------|
+| **enabled** | **bool** | Fallback actions are enabled. | [optional] |
+| **actions** | [**list[CopilotFallbackAction]**](CopilotFallbackAction.html) | Fallback actions. | [optional] |
+{: class="table table-striped"}
+
+
diff --git a/build/docs/FaxDocumentEntityListing.md b/build/docs/FaxDocumentEntityListing.md
index 4312a796e..6f13600ec 100644
--- a/build/docs/FaxDocumentEntityListing.md
+++ b/build/docs/FaxDocumentEntityListing.md
@@ -11,8 +11,8 @@ title: FaxDocumentEntityListing
 | **page_size** | **int** |  | [optional] |
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/FileSpecificationTemplateEntityListing.md b/build/docs/FileSpecificationTemplateEntityListing.md
index fbd145682..cf85c2ba9 100644
--- a/build/docs/FileSpecificationTemplateEntityListing.md
+++ b/build/docs/FileSpecificationTemplateEntityListing.md
@@ -11,8 +11,8 @@ title: FileSpecificationTemplateEntityListing
 | **page_size** | **int** |  | [optional] |
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/FlowDivisionViewEntityListing.md b/build/docs/FlowDivisionViewEntityListing.md
index 7f858825f..3f3ede021 100644
--- a/build/docs/FlowDivisionViewEntityListing.md
+++ b/build/docs/FlowDivisionViewEntityListing.md
@@ -11,8 +11,8 @@ title: FlowDivisionViewEntityListing
 | **page_size** | **int** |  | [optional] |
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/FlowEntityListing.md b/build/docs/FlowEntityListing.md
index 10d004db7..e5462f98a 100644
--- a/build/docs/FlowEntityListing.md
+++ b/build/docs/FlowEntityListing.md
@@ -11,8 +11,8 @@ title: FlowEntityListing
 | **page_size** | **int** |  | [optional] |
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/FlowMilestoneDivisionViewEntityListing.md b/build/docs/FlowMilestoneDivisionViewEntityListing.md
index 07cccd6f2..36da5b19a 100644
--- a/build/docs/FlowMilestoneDivisionViewEntityListing.md
+++ b/build/docs/FlowMilestoneDivisionViewEntityListing.md
@@ -11,8 +11,8 @@ title: FlowMilestoneDivisionViewEntityListing
 | **page_size** | **int** |  | [optional] |
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/FlowMilestoneListing.md b/build/docs/FlowMilestoneListing.md
index f1df70fd6..380b24414 100644
--- a/build/docs/FlowMilestoneListing.md
+++ b/build/docs/FlowMilestoneListing.md
@@ -11,8 +11,8 @@ title: FlowMilestoneListing
 | **page_size** | **int** |  | [optional] |
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/FlowOutcomeDivisionViewEntityListing.md b/build/docs/FlowOutcomeDivisionViewEntityListing.md
index d94e8a566..18b60238d 100644
--- a/build/docs/FlowOutcomeDivisionViewEntityListing.md
+++ b/build/docs/FlowOutcomeDivisionViewEntityListing.md
@@ -11,8 +11,8 @@ title: FlowOutcomeDivisionViewEntityListing
 | **page_size** | **int** |  | [optional] |
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/FlowOutcomeListing.md b/build/docs/FlowOutcomeListing.md
index ee9b207e2..d43429778 100644
--- a/build/docs/FlowOutcomeListing.md
+++ b/build/docs/FlowOutcomeListing.md
@@ -11,8 +11,8 @@ title: FlowOutcomeListing
 | **page_size** | **int** |  | [optional] |
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/FlowResultEntityListing.md b/build/docs/FlowResultEntityListing.md
index 98d52daf5..d0d4cee8c 100644
--- a/build/docs/FlowResultEntityListing.md
+++ b/build/docs/FlowResultEntityListing.md
@@ -11,8 +11,8 @@ title: FlowResultEntityListing
 | **page_size** | **int** |  | [optional] |
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/FlowSettingsResponseEntityListing.md b/build/docs/FlowSettingsResponseEntityListing.md
index cb484109c..9d5492192 100644
--- a/build/docs/FlowSettingsResponseEntityListing.md
+++ b/build/docs/FlowSettingsResponseEntityListing.md
@@ -11,8 +11,8 @@ title: FlowSettingsResponseEntityListing
 | **page_size** | **int** |  | [optional] |
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/FlowVersionEntityListing.md b/build/docs/FlowVersionEntityListing.md
index c2e3db368..98a4bfed6 100644
--- a/build/docs/FlowVersionEntityListing.md
+++ b/build/docs/FlowVersionEntityListing.md
@@ -11,8 +11,8 @@ title: FlowVersionEntityListing
 | **page_size** | **int** |  | [optional] |
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/Function.md b/build/docs/Function.md
index f0b79ea97..b73e46607 100644
--- a/build/docs/Function.md
+++ b/build/docs/Function.md
@@ -14,7 +14,7 @@ title: Function
 | **zip_id** | **str** | Zip file identifier. | [optional] |
 | **handler** | **str** | Handler entry point into zip file to execute function. Should be path within upload function package to the invocation module without language extension, followed by a period and then exported invocation method name. e.g. &#39;src/index.handler&#39; | |
 | **runtime** | **str** | Runtime required for execution. Valid runtimes change over time as versions are deprecated. Use /api/v2/integrations/actions/functions/runtimes for current list. | |
-| **timeout_seconds** | **int** | Execution timeout to apply to function. Value is in seconds. Range allowed 1 to 60. Default value 15 seconds. | [optional] |
+| **timeout_seconds** | **int** | Execution timeout to apply to function. Value is in seconds. Range allowed 1 to 15. Default value 15 seconds. | [optional] |
 {: class="table table-striped"}
 
 
diff --git a/build/docs/FunctionConfig.md b/build/docs/FunctionConfig.md
index fe460d3fa..25ed7535a 100644
--- a/build/docs/FunctionConfig.md
+++ b/build/docs/FunctionConfig.md
@@ -10,6 +10,7 @@ title: FunctionConfig
 | **id** | **str** | Action identifier. | [optional] |
 | **function** | [**Function**](Function.html) | Function configuration. | [optional] |
 | **zip** | [**FunctionZipConfig**](FunctionZipConfig.html) | Zip file configuration and state. | [optional] |
+| **upload_exception_history** | [**list[FunctionZipConfig]**](FunctionZipConfig.html) | History of failed zip upload file configuration including their state and error messages. Contains no more than last ten failures. | [optional] |
 | **self_uri** | **str** | The URI for this object | [optional] |
 {: class="table table-striped"}
 
diff --git a/build/docs/FunctionZipConfig.md b/build/docs/FunctionZipConfig.md
index 88fed1b35..f1026c2fc 100644
--- a/build/docs/FunctionZipConfig.md
+++ b/build/docs/FunctionZipConfig.md
@@ -11,6 +11,8 @@ title: FunctionZipConfig
 | **id** | **str** | Zip file Identifier | [optional] |
 | **name** | **str** | Zip file name | [optional] |
 | **date_created** | **datetime** | Date and time zip record was created. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z | [optional] |
+| **error_message** | **str** | Error message if upload failed. | [optional] |
+| **request_id** | **str** | Upload request id used for zip upload | [optional] |
 {: class="table table-striped"}
 
 
diff --git a/build/docs/GDPRRequestEntityListing.md b/build/docs/GDPRRequestEntityListing.md
index 6e78e79b7..68879613f 100644
--- a/build/docs/GDPRRequestEntityListing.md
+++ b/build/docs/GDPRRequestEntityListing.md
@@ -11,8 +11,8 @@ title: GDPRRequestEntityListing
 | **page_size** | **int** |  | [optional] |
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/GDPRSubjectEntityListing.md b/build/docs/GDPRSubjectEntityListing.md
index 597f9fecf..c27874f47 100644
--- a/build/docs/GDPRSubjectEntityListing.md
+++ b/build/docs/GDPRSubjectEntityListing.md
@@ -11,8 +11,8 @@ title: GDPRSubjectEntityListing
 | **page_size** | **int** |  | [optional] |
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/GetCelebrationListing.md b/build/docs/GetCelebrationListing.md
index f8e2680f8..c2b8d2ee6 100644
--- a/build/docs/GetCelebrationListing.md
+++ b/build/docs/GetCelebrationListing.md
@@ -11,8 +11,8 @@ title: GetCelebrationListing
 | **page_size** | **int** |  | [optional] |
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/GoogleDialogflowConfig.md b/build/docs/GoogleDialogflowConfig.md
new file mode 100644
index 000000000..98e0e687f
--- /dev/null
+++ b/build/docs/GoogleDialogflowConfig.md
@@ -0,0 +1,14 @@
+---
+title: GoogleDialogflowConfig
+---
+## GoogleDialogflowConfig
+
+## Properties
+
+|Name | Type | Description | Notes|
+|------------ | ------------- | ------------- | -------------|
+| **integration_id** | **str** | The integration identifier with which the assistant will fetch transcriptions and knowledge suggestions. | [optional] |
+| **conversation_profiles** | [**list[ConversationProfile]**](ConversationProfile.html) | The conversation profiles for which the assistant will fetch transcription and knowledge suggestions. | |
+{: class="table table-striped"}
+
+
diff --git a/build/docs/GrammarListing.md b/build/docs/GrammarListing.md
index 9048fc7e3..1e20388da 100644
--- a/build/docs/GrammarListing.md
+++ b/build/docs/GrammarListing.md
@@ -11,8 +11,8 @@ title: GrammarListing
 | **page_size** | **int** |  | [optional] |
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/GreetingListing.md b/build/docs/GreetingListing.md
index f13e5cd9e..35e1c166c 100644
--- a/build/docs/GreetingListing.md
+++ b/build/docs/GreetingListing.md
@@ -11,8 +11,8 @@ title: GreetingListing
 | **page_size** | **int** |  | [optional] |
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/GroupEntityListing.md b/build/docs/GroupEntityListing.md
index 66e9768d3..37d826bf5 100644
--- a/build/docs/GroupEntityListing.md
+++ b/build/docs/GroupEntityListing.md
@@ -11,8 +11,8 @@ title: GroupEntityListing
 | **page_size** | **int** |  | [optional] |
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/GroupProfileEntityListing.md b/build/docs/GroupProfileEntityListing.md
index afd596a0c..0c8f73fd0 100644
--- a/build/docs/GroupProfileEntityListing.md
+++ b/build/docs/GroupProfileEntityListing.md
@@ -11,8 +11,8 @@ title: GroupProfileEntityListing
 | **page_size** | **int** |  | [optional] |
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/IVRDivisionViewEntityListing.md b/build/docs/IVRDivisionViewEntityListing.md
index eab36072e..03d1ac2b8 100644
--- a/build/docs/IVRDivisionViewEntityListing.md
+++ b/build/docs/IVRDivisionViewEntityListing.md
@@ -12,8 +12,8 @@ title: IVRDivisionViewEntityListing
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
 | **total_number_of_entities** | **int** | The total organization-wide number of entities. | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/IVREntityListing.md b/build/docs/IVREntityListing.md
index 98cec03ab..48fd6b5f7 100644
--- a/build/docs/IVREntityListing.md
+++ b/build/docs/IVREntityListing.md
@@ -12,8 +12,8 @@ title: IVREntityListing
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
 | **total_number_of_entities** | **int** | The total organization-wide number of entities. | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/IdentityProviderEntityListing.md b/build/docs/IdentityProviderEntityListing.md
index d12a4cae7..bc4df53fb 100644
--- a/build/docs/IdentityProviderEntityListing.md
+++ b/build/docs/IdentityProviderEntityListing.md
@@ -11,8 +11,8 @@ title: IdentityProviderEntityListing
 | **page_size** | **int** |  | [optional] |
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/ImportTemplateEntityListing.md b/build/docs/ImportTemplateEntityListing.md
index 72f26833c..fe1367b45 100644
--- a/build/docs/ImportTemplateEntityListing.md
+++ b/build/docs/ImportTemplateEntityListing.md
@@ -11,8 +11,8 @@ title: ImportTemplateEntityListing
 | **page_size** | **int** |  | [optional] |
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/InboundDomainEntityListing.md b/build/docs/InboundDomainEntityListing.md
index d0c8bdd6f..d175a1436 100644
--- a/build/docs/InboundDomainEntityListing.md
+++ b/build/docs/InboundDomainEntityListing.md
@@ -11,8 +11,8 @@ title: InboundDomainEntityListing
 | **page_size** | **int** |  | [optional] |
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/InboundRouteEntityListing.md b/build/docs/InboundRouteEntityListing.md
index 2aaa935b3..d34a12ef2 100644
--- a/build/docs/InboundRouteEntityListing.md
+++ b/build/docs/InboundRouteEntityListing.md
@@ -11,8 +11,8 @@ title: InboundRouteEntityListing
 | **page_size** | **int** |  | [optional] |
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/InstagramIntegrationEntityListing.md b/build/docs/InstagramIntegrationEntityListing.md
index c601ce4d8..ad2932729 100644
--- a/build/docs/InstagramIntegrationEntityListing.md
+++ b/build/docs/InstagramIntegrationEntityListing.md
@@ -11,8 +11,8 @@ title: InstagramIntegrationEntityListing
 | **page_size** | **int** |  | [optional] |
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/IntegrationEntityListing.md b/build/docs/IntegrationEntityListing.md
index 3d6191b7c..ed4cc4ba7 100644
--- a/build/docs/IntegrationEntityListing.md
+++ b/build/docs/IntegrationEntityListing.md
@@ -11,8 +11,8 @@ title: IntegrationEntityListing
 | **page_size** | **int** |  | [optional] |
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/IntegrationTypeEntityListing.md b/build/docs/IntegrationTypeEntityListing.md
index 6fbbbc51a..766ec9b2a 100644
--- a/build/docs/IntegrationTypeEntityListing.md
+++ b/build/docs/IntegrationTypeEntityListing.md
@@ -11,8 +11,8 @@ title: IntegrationTypeEntityListing
 | **page_size** | **int** |  | [optional] |
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/InteractionStatsAlertContainer.md b/build/docs/InteractionStatsAlertContainer.md
index 0a6e3a91d..5e23b3d25 100644
--- a/build/docs/InteractionStatsAlertContainer.md
+++ b/build/docs/InteractionStatsAlertContainer.md
@@ -11,8 +11,8 @@ title: InteractionStatsAlertContainer
 | **page_size** | **int** |  | [optional] |
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/InteractionStatsRuleContainer.md b/build/docs/InteractionStatsRuleContainer.md
index 5c8cdc757..bbe19af9e 100644
--- a/build/docs/InteractionStatsRuleContainer.md
+++ b/build/docs/InteractionStatsRuleContainer.md
@@ -11,8 +11,8 @@ title: InteractionStatsRuleContainer
 | **page_size** | **int** |  | [optional] |
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/JourneyApi.md b/build/docs/JourneyApi.md
index 418578f52..443105486 100644
--- a/build/docs/JourneyApi.md
+++ b/build/docs/JourneyApi.md
@@ -322,8 +322,6 @@ Delete a Journey View by ID
 
 deletes all versions
 
-delete_journey_view is a preview method and is subject to both breaking and non-breaking changes at any time without notice
-
 Wraps DELETE /api/v2/journey/views/{viewId} 
 
 Requires ALL permissions: 
@@ -1578,8 +1576,6 @@ Get a Journey View by ID
 
 returns the latest version
 
-get_journey_view is a preview method and is subject to both breaking and non-breaking changes at any time without notice
-
 Wraps GET /api/v2/journey/views/{viewId} 
 
 Requires ALL permissions: 
@@ -1629,8 +1625,6 @@ except ApiException as e:
 
 Get a Journey View by ID and version
 
-get_journey_view_version is a preview method and is subject to both breaking and non-breaking changes at any time without notice
-
 Wraps GET /api/v2/journey/views/{viewId}/versions/{versionId} 
 
 Requires ALL permissions: 
@@ -1684,8 +1678,6 @@ Get the job for a journey view version.
 
 used for long descriptions
 
-get_journey_view_version_job is a preview method and is subject to both breaking and non-breaking changes at any time without notice
-
 Wraps GET /api/v2/journey/views/{viewId}/versions/{journeyVersionId}/jobs/{jobId} 
 
 Requires ALL permissions: 
@@ -1741,8 +1733,6 @@ Get the result of a job for a journey view version.
 
 used for long descriptions
 
-get_journey_view_version_job_results is a preview method and is subject to both breaking and non-breaking changes at any time without notice
-
 Wraps GET /api/v2/journey/views/{viewId}/versions/{journeyViewVersion}/jobs/{jobId}/results 
 
 Requires ALL permissions: 
@@ -1798,8 +1788,6 @@ Get the latest job of a journey view version.
 
 used for long descriptions
 
-get_journey_view_version_jobs_latest is a preview method and is subject to both breaking and non-breaking changes at any time without notice
-
 Wraps GET /api/v2/journey/views/{viewId}/versions/{journeyVersionId}/jobs/latest 
 
 Requires ALL permissions: 
@@ -1845,14 +1833,12 @@ except ApiException as e:
 
 <a name="get_journey_views"></a>
 
-## [**JourneyViewListing**](JourneyViewListing.html) get_journey_views(page_number=page_number, page_size=page_size, name_or_created_by=name_or_created_by, expand=expand)
+## [**JourneyViewListing**](JourneyViewListing.html) get_journey_views(page_number=page_number, page_size=page_size, name_or_created_by=name_or_created_by, expand=expand, id=id)
 
 
 
 Get a list of Journey Views
 
-get_journey_views is a preview method and is subject to both breaking and non-breaking changes at any time without notice
-
 Wraps GET /api/v2/journey/views 
 
 Requires ALL permissions: 
@@ -1876,10 +1862,11 @@ page_number = 1 # int | Page number (optional) (default to 1)
 page_size = 25 # int | Page size (optional) (default to 25)
 name_or_created_by = 'name_or_created_by_example' # str | Journey View Name or Created By (optional)
 expand = 'expand_example' # str | Parameter to request additional data to return in Journey payload (optional)
+id = 'id_example' # str | Parameter to request a list of Journey Views by id, separated by commas. Limit of 100 items. (optional)
 
 try:
     # Get a list of Journey Views
-    api_response = api_instance.get_journey_views(page_number=page_number, page_size=page_size, name_or_created_by=name_or_created_by, expand=expand)
+    api_response = api_instance.get_journey_views(page_number=page_number, page_size=page_size, name_or_created_by=name_or_created_by, expand=expand, id=id)
     pprint(api_response)
 except ApiException as e:
     print("Exception when calling JourneyApi->get_journey_views: %s\n" % e)
@@ -1894,6 +1881,7 @@ except ApiException as e:
 | **page_size** | **int**| Page size | [optional] [default to 25] |
 | **name_or_created_by** | **str**| Journey View Name or Created By | [optional]  |
 | **expand** | **str**| Parameter to request additional data to return in Journey payload | [optional] <br />**Values**: charts |
+| **id** | **str**| Parameter to request a list of Journey Views by id, separated by commas. Limit of 100 items. | [optional]  |
 {: class="table table-striped"}
 
 ### Return type
@@ -2006,8 +1994,6 @@ This endpoint does not need any parameters.
 
 Get the jobs for an organization.
 
-get_journey_views_jobs is a preview method and is subject to both breaking and non-breaking changes at any time without notice
-
 Wraps GET /api/v2/journey/views/jobs 
 
 Requires ALL permissions: 
@@ -2954,8 +2940,6 @@ Submit a job request for a journey view version.
 
 used for long descriptions
 
-post_journey_view_version_jobs is a preview method and is subject to both breaking and non-breaking changes at any time without notice
-
 Wraps POST /api/v2/journey/views/{viewId}/versions/{journeyVersionId}/jobs 
 
 Requires ALL permissions: 
@@ -3009,8 +2993,6 @@ Update a Journey View by ID
 
 creates a new version
 
-post_journey_view_versions is a preview method and is subject to both breaking and non-breaking changes at any time without notice
-
 Wraps POST /api/v2/journey/views/{viewId}/versions 
 
 Requires ALL permissions: 
@@ -3062,8 +3044,6 @@ except ApiException as e:
 
 Create a new Journey View
 
-post_journey_views is a preview method and is subject to both breaking and non-breaking changes at any time without notice
-
 Wraps POST /api/v2/journey/views 
 
 Requires ALL permissions: 
diff --git a/build/docs/JourneyViewElementFilterRangeData.md b/build/docs/JourneyViewElementFilterRangeData.md
index 628fbb3ed..a678d4e9c 100644
--- a/build/docs/JourneyViewElementFilterRangeData.md
+++ b/build/docs/JourneyViewElementFilterRangeData.md
@@ -7,8 +7,8 @@ title: JourneyViewElementFilterRangeData
 
 |Name | Type | Description | Notes|
 |------------ | ------------- | ------------- | -------------|
-| **duration** | **str** | an ISO 8601 time duration.Only one of number or duration must be specified. Periods are represented as an ISO-8601 string. For example: P1D or P1DT12H | [optional] |
-| **number** | **int** | an Integer value.Only one of number or duration must be specified. | [optional] |
+| **duration** | **str** | An ISO 8601 time duration. Only one of number or duration must be specified. | [optional] |
+| **number** | **float** | A numeric value. Only one of number or duration must be specified. | [optional] |
 {: class="table table-striped"}
 
 
diff --git a/build/docs/JourneyViewJobListing.md b/build/docs/JourneyViewJobListing.md
index a2de8c6e1..397aa5b90 100644
--- a/build/docs/JourneyViewJobListing.md
+++ b/build/docs/JourneyViewJobListing.md
@@ -11,8 +11,8 @@ title: JourneyViewJobListing
 | **page_size** | **int** |  | [optional] |
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/JourneyViewListing.md b/build/docs/JourneyViewListing.md
index 19e4c44e6..e1a37f8d3 100644
--- a/build/docs/JourneyViewListing.md
+++ b/build/docs/JourneyViewListing.md
@@ -11,8 +11,8 @@ title: JourneyViewListing
 | **page_size** | **int** |  | [optional] |
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/KnowledgeAnswerConfig.md b/build/docs/KnowledgeAnswerConfig.md
new file mode 100644
index 000000000..0231630cf
--- /dev/null
+++ b/build/docs/KnowledgeAnswerConfig.md
@@ -0,0 +1,13 @@
+---
+title: KnowledgeAnswerConfig
+---
+## KnowledgeAnswerConfig
+
+## Properties
+
+|Name | Type | Description | Notes|
+|------------ | ------------- | ------------- | -------------|
+| **enabled** | **bool** | Knowledge answer is enabled. | |
+{: class="table table-striped"}
+
+
diff --git a/build/docs/KnowledgeAnswerDocumentResponse.md b/build/docs/KnowledgeAnswerDocumentResponse.md
new file mode 100644
index 000000000..3761464dd
--- /dev/null
+++ b/build/docs/KnowledgeAnswerDocumentResponse.md
@@ -0,0 +1,16 @@
+---
+title: KnowledgeAnswerDocumentResponse
+---
+## KnowledgeAnswerDocumentResponse
+
+## Properties
+
+|Name | Type | Description | Notes|
+|------------ | ------------- | ------------- | -------------|
+| **id** | **str** | The document id. | [optional] |
+| **title** | **str** | The document title. | [optional] |
+| **answer** | **str** | The answer found inside a variationContent. | [optional] |
+| **variation** | [**DocumentVariationAnswer**](DocumentVariationAnswer.html) | The variation with the answer&#39;s highlight data. | [optional] |
+{: class="table table-striped"}
+
+
diff --git a/build/docs/KnowledgeAnswerDocumentsResponse.md b/build/docs/KnowledgeAnswerDocumentsResponse.md
new file mode 100644
index 000000000..09be72245
--- /dev/null
+++ b/build/docs/KnowledgeAnswerDocumentsResponse.md
@@ -0,0 +1,14 @@
+---
+title: KnowledgeAnswerDocumentsResponse
+---
+## KnowledgeAnswerDocumentsResponse
+
+## Properties
+
+|Name | Type | Description | Notes|
+|------------ | ------------- | ------------- | -------------|
+| **results** | [**list[KnowledgeAnswerDocumentResponse]**](KnowledgeAnswerDocumentResponse.html) | The results with answers if the answerMode request property is not set or contains \&quot;AnswerHighlight\&quot;. Empty array otherwise. | [optional] |
+| **answer_generation** | [**KnowledgeAnswerGenerationResponse**](KnowledgeAnswerGenerationResponse.html) | The results with AI-generated answer if the answerMode request property contains \&quot;AnswerGeneration\&quot;. | [optional] |
+{: class="table table-striped"}
+
+
diff --git a/build/docs/KnowledgeApi.md b/build/docs/KnowledgeApi.md
index 7ef3fbfd5..5a899924f 100644
--- a/build/docs/KnowledgeApi.md
+++ b/build/docs/KnowledgeApi.md
@@ -58,6 +58,7 @@ All URIs are relative to *https://api.mypurecloud.com*
 |[**patch_knowledge_knowledgebase**](KnowledgeApi.html#patch_knowledge_knowledgebase) | Update knowledge base|
 |[**patch_knowledge_knowledgebase_category**](KnowledgeApi.html#patch_knowledge_knowledgebase_category) | Update category|
 |[**patch_knowledge_knowledgebase_document**](KnowledgeApi.html#patch_knowledge_knowledgebase_document) | Update document.|
+|[**patch_knowledge_knowledgebase_document_feedback_feedback_id**](KnowledgeApi.html#patch_knowledge_knowledgebase_document_feedback_feedback_id) | Update feedback on a document|
 |[**patch_knowledge_knowledgebase_document_variation**](KnowledgeApi.html#patch_knowledge_knowledgebase_document_variation) | Update a variation for a document.|
 |[**patch_knowledge_knowledgebase_documents_search_search_id**](KnowledgeApi.html#patch_knowledge_knowledgebase_documents_search_search_id) | Update search result.|
 |[**patch_knowledge_knowledgebase_import_job**](KnowledgeApi.html#patch_knowledge_knowledgebase_import_job) | Start import job|
@@ -72,6 +73,7 @@ All URIs are relative to *https://api.mypurecloud.com*
 |[**post_knowledge_guest_session_document_copies**](KnowledgeApi.html#post_knowledge_guest_session_document_copies) | Indicate that the document was copied by the user.|
 |[**post_knowledge_guest_session_document_feedback**](KnowledgeApi.html#post_knowledge_guest_session_document_feedback) | Give feedback on a document|
 |[**post_knowledge_guest_session_document_views**](KnowledgeApi.html#post_knowledge_guest_session_document_views) | Create view event for a document.|
+|[**post_knowledge_guest_session_documents_answers**](KnowledgeApi.html#post_knowledge_guest_session_documents_answers) | Answer documents.|
 |[**post_knowledge_guest_session_documents_presentations**](KnowledgeApi.html#post_knowledge_guest_session_documents_presentations) | Indicate that documents were presented to the user.|
 |[**post_knowledge_guest_session_documents_search**](KnowledgeApi.html#post_knowledge_guest_session_documents_search) | Search the documents in a guest session.|
 |[**post_knowledge_guest_session_documents_search_suggestions**](KnowledgeApi.html#post_knowledge_guest_session_documents_search_suggestions) | Query the knowledge documents to provide suggestions for auto completion.|
@@ -83,6 +85,7 @@ All URIs are relative to *https://api.mypurecloud.com*
 |[**post_knowledge_knowledgebase_document_versions**](KnowledgeApi.html#post_knowledge_knowledgebase_document_versions) | Creates or restores a document version.|
 |[**post_knowledge_knowledgebase_document_views**](KnowledgeApi.html#post_knowledge_knowledgebase_document_views) | Create view for a document.|
 |[**post_knowledge_knowledgebase_documents**](KnowledgeApi.html#post_knowledge_knowledgebase_documents) | Create document.|
+|[**post_knowledge_knowledgebase_documents_answers**](KnowledgeApi.html#post_knowledge_knowledgebase_documents_answers) | Answer documents.|
 |[**post_knowledge_knowledgebase_documents_bulk_remove**](KnowledgeApi.html#post_knowledge_knowledgebase_documents_bulk_remove) | Bulk remove documents.|
 |[**post_knowledge_knowledgebase_documents_bulk_update**](KnowledgeApi.html#post_knowledge_knowledgebase_documents_bulk_update) | Bulk update documents.|
 |[**post_knowledge_knowledgebase_documents_presentations**](KnowledgeApi.html#post_knowledge_knowledgebase_documents_presentations) | Indicate that documents were presented to the user.|
@@ -2879,6 +2882,61 @@ except ApiException as e:
 
 [**KnowledgeDocumentResponse**](KnowledgeDocumentResponse.html)
 
+<a name="patch_knowledge_knowledgebase_document_feedback_feedback_id"></a>
+
+## [**KnowledgeDocumentFeedbackResponse**](KnowledgeDocumentFeedbackResponse.html) patch_knowledge_knowledgebase_document_feedback_feedback_id(knowledge_base_id, document_id, feedback_id, body=body)
+
+
+
+Update feedback on a document
+
+Wraps PATCH /api/v2/knowledge/knowledgebases/{knowledgeBaseId}/documents/{documentId}/feedback/{feedbackId} 
+
+Requires ANY permissions: 
+
+* knowledge:feedback:edit
+
+### Example
+
+```{"language":"python"}
+import time
+import PureCloudPlatformClientV2
+from PureCloudPlatformClientV2.rest import ApiException
+from pprint import pprint
+
+# Configure OAuth2 access token for authorization: PureCloud OAuth
+PureCloudPlatformClientV2.configuration.access_token = 'YOUR_ACCESS_TOKEN'
+
+# create an instance of the API class
+api_instance = PureCloudPlatformClientV2.KnowledgeApi()
+knowledge_base_id = 'knowledge_base_id_example' # str | Knowledge base ID.
+document_id = 'document_id_example' # str | Document ID.
+feedback_id = 'feedback_id_example' # str | Feedback ID.
+body = PureCloudPlatformClientV2.KnowledgeDocumentFeedbackUpdateRequest() # KnowledgeDocumentFeedbackUpdateRequest |  (optional)
+
+try:
+    # Update feedback on a document
+    api_response = api_instance.patch_knowledge_knowledgebase_document_feedback_feedback_id(knowledge_base_id, document_id, feedback_id, body=body)
+    pprint(api_response)
+except ApiException as e:
+    print("Exception when calling KnowledgeApi->patch_knowledge_knowledgebase_document_feedback_feedback_id: %s\n" % e)
+```
+
+### Parameters
+
+
+|Name | Type | Description  | Notes|
+|------------- | ------------- | ------------- | -------------|
+| **knowledge_base_id** | **str**| Knowledge base ID. |  |
+| **document_id** | **str**| Document ID. |  |
+| **feedback_id** | **str**| Feedback ID. |  |
+| **body** | [**KnowledgeDocumentFeedbackUpdateRequest**](KnowledgeDocumentFeedbackUpdateRequest.html)|  | [optional]  |
+{: class="table table-striped"}
+
+### Return type
+
+[**KnowledgeDocumentFeedbackResponse**](KnowledgeDocumentFeedbackResponse.html)
+
 <a name="patch_knowledge_knowledgebase_document_variation"></a>
 
 ## [**DocumentVariation**](DocumentVariation.html) patch_knowledge_knowledgebase_document_variation(document_variation_id, document_id, knowledge_base_id, body)
@@ -3615,6 +3673,53 @@ except ApiException as e:
 
 void (empty response body)
 
+<a name="post_knowledge_guest_session_documents_answers"></a>
+
+## [**KnowledgeGuestAnswerDocumentsResponse**](KnowledgeGuestAnswerDocumentsResponse.html) post_knowledge_guest_session_documents_answers(session_id, body)
+
+
+
+Answer documents.
+
+Wraps POST /api/v2/knowledge/guest/sessions/{sessionId}/documents/answers 
+
+Requires no permissions
+
+
+### Example
+
+```{"language":"python"}
+import time
+import PureCloudPlatformClientV2
+from PureCloudPlatformClientV2.rest import ApiException
+from pprint import pprint
+
+# create an instance of the API class
+api_instance = PureCloudPlatformClientV2.KnowledgeApi()
+session_id = 'session_id_example' # str | Knowledge guest session ID.
+body = PureCloudPlatformClientV2.KnowledgeDocumentsAnswerFilter() # KnowledgeDocumentsAnswerFilter | 
+
+try:
+    # Answer documents.
+    api_response = api_instance.post_knowledge_guest_session_documents_answers(session_id, body)
+    pprint(api_response)
+except ApiException as e:
+    print("Exception when calling KnowledgeApi->post_knowledge_guest_session_documents_answers: %s\n" % e)
+```
+
+### Parameters
+
+
+|Name | Type | Description  | Notes|
+|------------- | ------------- | ------------- | -------------|
+| **session_id** | **str**| Knowledge guest session ID. |  |
+| **body** | [**KnowledgeDocumentsAnswerFilter**](KnowledgeDocumentsAnswerFilter.html)|  |  |
+{: class="table table-striped"}
+
+### Return type
+
+[**KnowledgeGuestAnswerDocumentsResponse**](KnowledgeGuestAnswerDocumentsResponse.html)
+
 <a name="post_knowledge_guest_session_documents_presentations"></a>
 
 ##  post_knowledge_guest_session_documents_presentations(session_id, body=body)
@@ -4168,6 +4273,58 @@ except ApiException as e:
 
 [**KnowledgeDocumentResponse**](KnowledgeDocumentResponse.html)
 
+<a name="post_knowledge_knowledgebase_documents_answers"></a>
+
+## [**KnowledgeAnswerDocumentsResponse**](KnowledgeAnswerDocumentsResponse.html) post_knowledge_knowledgebase_documents_answers(knowledge_base_id, body)
+
+
+
+Answer documents.
+
+Wraps POST /api/v2/knowledge/knowledgebases/{knowledgeBaseId}/documents/answers 
+
+Requires ALL permissions: 
+
+* knowledge:document:view
+* knowledge:documentAnswer:view
+
+### Example
+
+```{"language":"python"}
+import time
+import PureCloudPlatformClientV2
+from PureCloudPlatformClientV2.rest import ApiException
+from pprint import pprint
+
+# Configure OAuth2 access token for authorization: PureCloud OAuth
+PureCloudPlatformClientV2.configuration.access_token = 'YOUR_ACCESS_TOKEN'
+
+# create an instance of the API class
+api_instance = PureCloudPlatformClientV2.KnowledgeApi()
+knowledge_base_id = 'knowledge_base_id_example' # str | Knowledge base ID
+body = PureCloudPlatformClientV2.KnowledgeDocumentsAnswerFilter() # KnowledgeDocumentsAnswerFilter | 
+
+try:
+    # Answer documents.
+    api_response = api_instance.post_knowledge_knowledgebase_documents_answers(knowledge_base_id, body)
+    pprint(api_response)
+except ApiException as e:
+    print("Exception when calling KnowledgeApi->post_knowledge_knowledgebase_documents_answers: %s\n" % e)
+```
+
+### Parameters
+
+
+|Name | Type | Description  | Notes|
+|------------- | ------------- | ------------- | -------------|
+| **knowledge_base_id** | **str**| Knowledge base ID |  |
+| **body** | [**KnowledgeDocumentsAnswerFilter**](KnowledgeDocumentsAnswerFilter.html)|  |  |
+{: class="table table-striped"}
+
+### Return type
+
+[**KnowledgeAnswerDocumentsResponse**](KnowledgeAnswerDocumentsResponse.html)
+
 <a name="post_knowledge_knowledgebase_documents_bulk_remove"></a>
 
 ## [**BulkResponse**](BulkResponse.html) post_knowledge_knowledgebase_documents_bulk_remove(knowledge_base_id, body)
diff --git a/build/docs/KnowledgeBaseWithDialectReference.md b/build/docs/KnowledgeBaseWithDialectReference.md
new file mode 100644
index 000000000..ecc158491
--- /dev/null
+++ b/build/docs/KnowledgeBaseWithDialectReference.md
@@ -0,0 +1,15 @@
+---
+title: KnowledgeBaseWithDialectReference
+---
+## KnowledgeBaseWithDialectReference
+
+## Properties
+
+|Name | Type | Description | Notes|
+|------------ | ------------- | ------------- | -------------|
+| **id** | **str** | The globally unique identifier for the knowledge base. | |
+| **language_code** | **str** | The dialect for the knowledge base. | |
+| **self_uri** | **str** | The URI for this object | [optional] |
+{: class="table table-striped"}
+
+
diff --git a/build/docs/KnowledgeDocumentFeedbackUpdateRequest.md b/build/docs/KnowledgeDocumentFeedbackUpdateRequest.md
new file mode 100644
index 000000000..4f262bdde
--- /dev/null
+++ b/build/docs/KnowledgeDocumentFeedbackUpdateRequest.md
@@ -0,0 +1,16 @@
+---
+title: KnowledgeDocumentFeedbackUpdateRequest
+---
+## KnowledgeDocumentFeedbackUpdateRequest
+
+## Properties
+
+|Name | Type | Description | Notes|
+|------------ | ------------- | ------------- | -------------|
+| **rating** | **str** | Feedback rating. | |
+| **reason** | **str** | Feedback reason | [optional] |
+| **comment** | **str** | Feedback comment | [optional] |
+| **state** | **str** | Feedback state | [optional] |
+{: class="table table-striped"}
+
+
diff --git a/build/docs/KnowledgeDocumentsAnswerFilter.md b/build/docs/KnowledgeDocumentsAnswerFilter.md
new file mode 100644
index 000000000..acf48d8f3
--- /dev/null
+++ b/build/docs/KnowledgeDocumentsAnswerFilter.md
@@ -0,0 +1,20 @@
+---
+title: KnowledgeDocumentsAnswerFilter
+---
+## KnowledgeDocumentsAnswerFilter
+
+## Properties
+
+|Name | Type | Description | Notes|
+|------------ | ------------- | ------------- | -------------|
+| **query** | **str** | The search query. | [optional] |
+| **language** | **str** | The language of the documents. | [optional] |
+| **app_type** | **str** | The appType | [optional] |
+| **query_type** | **str** | The query type | [optional] |
+| **search_id** | **str** | The search id. | [optional] |
+| **insert_highlight_into_variation_content** | **bool** | If specified - insert highlight data into the variation content. | [optional] |
+| **answer_mode** | **list[str]** | Allows extracted answers from an article (AnswerHighlight) and/or AI-generated answers (AnswerGeneration). Default mode: AnswerHighlight | [optional] |
+| **variation_ids** | **list[str]** | The variation Ids to answer. | |
+{: class="table table-striped"}
+
+
diff --git a/build/docs/KnowledgeGuestAnswerDocumentResponse.md b/build/docs/KnowledgeGuestAnswerDocumentResponse.md
new file mode 100644
index 000000000..d71b9e64c
--- /dev/null
+++ b/build/docs/KnowledgeGuestAnswerDocumentResponse.md
@@ -0,0 +1,16 @@
+---
+title: KnowledgeGuestAnswerDocumentResponse
+---
+## KnowledgeGuestAnswerDocumentResponse
+
+## Properties
+
+|Name | Type | Description | Notes|
+|------------ | ------------- | ------------- | -------------|
+| **id** | **str** | The document id. | [optional] |
+| **title** | **str** | The document title. | [optional] |
+| **answer** | **str** | The answer found inside a variationContent. | [optional] |
+| **variation** | [**KnowledgeGuestDocumentVariationAnswer**](KnowledgeGuestDocumentVariationAnswer.html) | The variation with the answer&#39;s highlight data. | [optional] |
+{: class="table table-striped"}
+
+
diff --git a/build/docs/KnowledgeGuestAnswerDocumentsResponse.md b/build/docs/KnowledgeGuestAnswerDocumentsResponse.md
new file mode 100644
index 000000000..64cf021cb
--- /dev/null
+++ b/build/docs/KnowledgeGuestAnswerDocumentsResponse.md
@@ -0,0 +1,13 @@
+---
+title: KnowledgeGuestAnswerDocumentsResponse
+---
+## KnowledgeGuestAnswerDocumentsResponse
+
+## Properties
+
+|Name | Type | Description | Notes|
+|------------ | ------------- | ------------- | -------------|
+| **results** | [**list[KnowledgeGuestAnswerDocumentResponse]**](KnowledgeGuestAnswerDocumentResponse.html) | The results with answers. | [optional] |
+{: class="table table-striped"}
+
+
diff --git a/build/docs/KnowledgeSuggestionConfig.md b/build/docs/KnowledgeSuggestionConfig.md
new file mode 100644
index 000000000..2136bc560
--- /dev/null
+++ b/build/docs/KnowledgeSuggestionConfig.md
@@ -0,0 +1,15 @@
+---
+title: KnowledgeSuggestionConfig
+---
+## KnowledgeSuggestionConfig
+
+## Properties
+
+|Name | Type | Description | Notes|
+|------------ | ------------- | ------------- | -------------|
+| **vendor_name** | **str** | The name of vendor used for knowledge suggestions. | |
+| **knowledge_base** | [**KnowledgeBaseReference**](KnowledgeBaseReference.html) | The ID of knowledge base to query when Genesys is the knowledge suggestions provider. | [optional] |
+| **knowledge_bases** | [**list[KnowledgeBaseWithDialectReference]**](KnowledgeBaseWithDialectReference.html) | The knowledge bases to query based on dialect, when Genesys is the knowledge suggestions provider. | [optional] |
+{: class="table table-striped"}
+
+
diff --git a/build/docs/LanguageEntityListing.md b/build/docs/LanguageEntityListing.md
index 234ab5350..81b75ca05 100644
--- a/build/docs/LanguageEntityListing.md
+++ b/build/docs/LanguageEntityListing.md
@@ -11,8 +11,8 @@ title: LanguageEntityListing
 | **page_size** | **int** |  | [optional] |
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/LearningAssignmentUserListing.md b/build/docs/LearningAssignmentUserListing.md
index 05890dac5..87c94a805 100644
--- a/build/docs/LearningAssignmentUserListing.md
+++ b/build/docs/LearningAssignmentUserListing.md
@@ -12,8 +12,8 @@ title: LearningAssignmentUserListing
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** | The number of users matching search term | [optional] |
 | **unfiltered_total** | **int** | The total number of users | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/LearningAssignmentsDomainEntity.md b/build/docs/LearningAssignmentsDomainEntity.md
index bbb25bc0a..ce4072e62 100644
--- a/build/docs/LearningAssignmentsDomainEntity.md
+++ b/build/docs/LearningAssignmentsDomainEntity.md
@@ -11,8 +11,8 @@ title: LearningAssignmentsDomainEntity
 | **page_size** | **int** |  | [optional] |
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/LearningModulesDomainEntityListing.md b/build/docs/LearningModulesDomainEntityListing.md
index c48183c81..46ac3aa30 100644
--- a/build/docs/LearningModulesDomainEntityListing.md
+++ b/build/docs/LearningModulesDomainEntityListing.md
@@ -11,8 +11,8 @@ title: LearningModulesDomainEntityListing
 | **page_size** | **int** |  | [optional] |
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/LexBotAliasEntityListing.md b/build/docs/LexBotAliasEntityListing.md
index 87d1e199c..7b00de9cb 100644
--- a/build/docs/LexBotAliasEntityListing.md
+++ b/build/docs/LexBotAliasEntityListing.md
@@ -11,8 +11,8 @@ title: LexBotAliasEntityListing
 | **page_size** | **int** |  | [optional] |
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/LexBotEntityListing.md b/build/docs/LexBotEntityListing.md
index c9412f533..e971451a6 100644
--- a/build/docs/LexBotEntityListing.md
+++ b/build/docs/LexBotEntityListing.md
@@ -11,8 +11,8 @@ title: LexBotEntityListing
 | **page_size** | **int** |  | [optional] |
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/LexV2BotAliasEntityListing.md b/build/docs/LexV2BotAliasEntityListing.md
index 830c90487..12cdb3ec5 100644
--- a/build/docs/LexV2BotAliasEntityListing.md
+++ b/build/docs/LexV2BotAliasEntityListing.md
@@ -11,8 +11,8 @@ title: LexV2BotAliasEntityListing
 | **page_size** | **int** |  | [optional] |
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/LexV2BotEntityListing.md b/build/docs/LexV2BotEntityListing.md
index 359d08398..bdfe5e85b 100644
--- a/build/docs/LexV2BotEntityListing.md
+++ b/build/docs/LexV2BotEntityListing.md
@@ -11,8 +11,8 @@ title: LexV2BotEntityListing
 | **page_size** | **int** |  | [optional] |
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/LibraryEntityListing.md b/build/docs/LibraryEntityListing.md
index 5375174a5..9a172644e 100644
--- a/build/docs/LibraryEntityListing.md
+++ b/build/docs/LibraryEntityListing.md
@@ -11,8 +11,8 @@ title: LibraryEntityListing
 | **page_size** | **int** |  | [optional] |
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/LineBaseEntityListing.md b/build/docs/LineBaseEntityListing.md
index 84ba96951..98c217a5f 100644
--- a/build/docs/LineBaseEntityListing.md
+++ b/build/docs/LineBaseEntityListing.md
@@ -12,8 +12,8 @@ title: LineBaseEntityListing
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
 | **total_number_of_entities** | **int** | The total organization-wide number of entities. | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/LineEntityListing.md b/build/docs/LineEntityListing.md
index a80b7fbea..fb89c67de 100644
--- a/build/docs/LineEntityListing.md
+++ b/build/docs/LineEntityListing.md
@@ -12,8 +12,8 @@ title: LineEntityListing
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
 | **total_number_of_entities** | **int** | The total organization-wide number of entities. | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/LocationEntityListing.md b/build/docs/LocationEntityListing.md
index 723ac61c5..ddf7fb413 100644
--- a/build/docs/LocationEntityListing.md
+++ b/build/docs/LocationEntityListing.md
@@ -11,8 +11,8 @@ title: LocationEntityListing
 | **page_size** | **int** |  | [optional] |
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/LogicalInterfaceEntityListing.md b/build/docs/LogicalInterfaceEntityListing.md
index a3076858b..74eb6a25d 100644
--- a/build/docs/LogicalInterfaceEntityListing.md
+++ b/build/docs/LogicalInterfaceEntityListing.md
@@ -11,8 +11,8 @@ title: LogicalInterfaceEntityListing
 | **page_size** | **int** |  | [optional] |
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/ManagementUnitListing.md b/build/docs/ManagementUnitListing.md
index a99298090..d437e5e59 100644
--- a/build/docs/ManagementUnitListing.md
+++ b/build/docs/ManagementUnitListing.md
@@ -11,8 +11,8 @@ title: ManagementUnitListing
 | **page_size** | **int** | Deprecated, paging is not supported | [optional] |
 | **page_number** | **int** | Deprecated, paging is not supported | [optional] |
 | **total** | **int** | Deprecated, paging is not supported | [optional] |
-| **last_uri** | **str** | Deprecated, paging is not supported | [optional] |
 | **first_uri** | **str** | Deprecated, paging is not supported | [optional] |
+| **last_uri** | **str** | Deprecated, paging is not supported | [optional] |
 | **next_uri** | **str** | Deprecated, paging is not supported | [optional] |
 | **page_count** | **int** | Deprecated, paging is not supported | [optional] |
 | **previous_uri** | **str** | Deprecated, paging is not supported | [optional] |
diff --git a/build/docs/MessageConversationEntityListing.md b/build/docs/MessageConversationEntityListing.md
index f6ebde546..fc62c46a8 100644
--- a/build/docs/MessageConversationEntityListing.md
+++ b/build/docs/MessageConversationEntityListing.md
@@ -11,8 +11,8 @@ title: MessageConversationEntityListing
 | **page_size** | **int** |  | [optional] |
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/MessagingCampaignDivisionViewEntityListing.md b/build/docs/MessagingCampaignDivisionViewEntityListing.md
index 928ec43e2..37baac92e 100644
--- a/build/docs/MessagingCampaignDivisionViewEntityListing.md
+++ b/build/docs/MessagingCampaignDivisionViewEntityListing.md
@@ -11,8 +11,8 @@ title: MessagingCampaignDivisionViewEntityListing
 | **page_size** | **int** |  | [optional] |
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/MessagingCampaignEntityListing.md b/build/docs/MessagingCampaignEntityListing.md
index 4f744c60c..15407aaf0 100644
--- a/build/docs/MessagingCampaignEntityListing.md
+++ b/build/docs/MessagingCampaignEntityListing.md
@@ -11,8 +11,8 @@ title: MessagingCampaignEntityListing
 | **page_size** | **int** |  | [optional] |
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/MessagingCampaignScheduleEntityListing.md b/build/docs/MessagingCampaignScheduleEntityListing.md
index 3ca73113a..8d849653e 100644
--- a/build/docs/MessagingCampaignScheduleEntityListing.md
+++ b/build/docs/MessagingCampaignScheduleEntityListing.md
@@ -11,8 +11,8 @@ title: MessagingCampaignScheduleEntityListing
 | **page_size** | **int** |  | [optional] |
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/MessagingConfigListing.md b/build/docs/MessagingConfigListing.md
index 727ebf7fb..8c541c20d 100644
--- a/build/docs/MessagingConfigListing.md
+++ b/build/docs/MessagingConfigListing.md
@@ -11,8 +11,8 @@ title: MessagingConfigListing
 | **page_size** | **int** |  | [optional] |
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/MessagingIntegrationEntityListing.md b/build/docs/MessagingIntegrationEntityListing.md
index ba61b32e4..975f49e1a 100644
--- a/build/docs/MessagingIntegrationEntityListing.md
+++ b/build/docs/MessagingIntegrationEntityListing.md
@@ -11,8 +11,8 @@ title: MessagingIntegrationEntityListing
 | **page_size** | **int** |  | [optional] |
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/NluConfig.md b/build/docs/NluConfig.md
new file mode 100644
index 000000000..c9c34b58a
--- /dev/null
+++ b/build/docs/NluConfig.md
@@ -0,0 +1,14 @@
+---
+title: NluConfig
+---
+## NluConfig
+
+## Properties
+
+|Name | Type | Description | Notes|
+|------------ | ------------- | ------------- | -------------|
+| **domain** | [**CopilotNluDomain**](CopilotNluDomain.html) | NLU domain. | |
+| **intent_confidence_threshold** | **float** | Minimum confidence value of accepting NLU intents, must be greater than 0 and less than 1. | |
+{: class="table table-striped"}
+
+
diff --git a/build/docs/NluDomainListing.md b/build/docs/NluDomainListing.md
index 66fc7dd0f..309801240 100644
--- a/build/docs/NluDomainListing.md
+++ b/build/docs/NluDomainListing.md
@@ -11,8 +11,8 @@ title: NluDomainListing
 | **page_size** | **int** |  | [optional] |
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/NluDomainVersionListing.md b/build/docs/NluDomainVersionListing.md
index bc0148d69..1d7d48d41 100644
--- a/build/docs/NluDomainVersionListing.md
+++ b/build/docs/NluDomainVersionListing.md
@@ -11,8 +11,8 @@ title: NluDomainVersionListing
 | **page_size** | **int** |  | [optional] |
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/NluFeedbackListing.md b/build/docs/NluFeedbackListing.md
index 47c7e65cb..3902f15e8 100644
--- a/build/docs/NluFeedbackListing.md
+++ b/build/docs/NluFeedbackListing.md
@@ -11,8 +11,8 @@ title: NluFeedbackListing
 | **page_size** | **int** |  | [optional] |
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/NoteListing.md b/build/docs/NoteListing.md
index d83e2d44a..97e1daefb 100644
--- a/build/docs/NoteListing.md
+++ b/build/docs/NoteListing.md
@@ -12,8 +12,8 @@ title: NoteListing
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
 | **partial_results** | **bool** |  | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/NuanceBotEntityListing.md b/build/docs/NuanceBotEntityListing.md
index 94fbb5734..ff04b77f4 100644
--- a/build/docs/NuanceBotEntityListing.md
+++ b/build/docs/NuanceBotEntityListing.md
@@ -11,8 +11,8 @@ title: NuanceBotEntityListing
 | **page_size** | **int** |  | [optional] |
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/OAuthClientEntityListing.md b/build/docs/OAuthClientEntityListing.md
index a07c2170d..0dce8c35f 100644
--- a/build/docs/OAuthClientEntityListing.md
+++ b/build/docs/OAuthClientEntityListing.md
@@ -11,8 +11,8 @@ title: OAuthClientEntityListing
 | **page_size** | **int** |  | [optional] |
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/OpenIntegrationEntityListing.md b/build/docs/OpenIntegrationEntityListing.md
index e0f1e4972..373ef58a6 100644
--- a/build/docs/OpenIntegrationEntityListing.md
+++ b/build/docs/OpenIntegrationEntityListing.md
@@ -11,8 +11,8 @@ title: OpenIntegrationEntityListing
 | **page_size** | **int** |  | [optional] |
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/OrganizationPresenceEntityListing.md b/build/docs/OrganizationPresenceEntityListing.md
index 00b3bbc8b..b5185eed6 100644
--- a/build/docs/OrganizationPresenceEntityListing.md
+++ b/build/docs/OrganizationPresenceEntityListing.md
@@ -11,8 +11,8 @@ title: OrganizationPresenceEntityListing
 | **page_size** | **int** |  | [optional] |
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/OrganizationRoleEntityListing.md b/build/docs/OrganizationRoleEntityListing.md
index 4eac8841a..c27f89c06 100644
--- a/build/docs/OrganizationRoleEntityListing.md
+++ b/build/docs/OrganizationRoleEntityListing.md
@@ -11,8 +11,8 @@ title: OrganizationRoleEntityListing
 | **page_size** | **int** |  | [optional] |
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/OrphanRecordingListing.md b/build/docs/OrphanRecordingListing.md
index 0bd102f31..6b14b21e7 100644
--- a/build/docs/OrphanRecordingListing.md
+++ b/build/docs/OrphanRecordingListing.md
@@ -11,8 +11,8 @@ title: OrphanRecordingListing
 | **page_size** | **int** |  | [optional] |
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/OutboundDomainEntityListing.md b/build/docs/OutboundDomainEntityListing.md
index 31e6f9ac6..040cadb61 100644
--- a/build/docs/OutboundDomainEntityListing.md
+++ b/build/docs/OutboundDomainEntityListing.md
@@ -11,8 +11,8 @@ title: OutboundDomainEntityListing
 | **page_size** | **int** |  | [optional] |
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/OutboundRouteBaseEntityListing.md b/build/docs/OutboundRouteBaseEntityListing.md
index 9a32f9f45..131384d46 100644
--- a/build/docs/OutboundRouteBaseEntityListing.md
+++ b/build/docs/OutboundRouteBaseEntityListing.md
@@ -12,8 +12,8 @@ title: OutboundRouteBaseEntityListing
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
 | **total_number_of_entities** | **int** | The total organization-wide number of entities. | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/OutboundRouteEntityListing.md b/build/docs/OutboundRouteEntityListing.md
index 015ca85dc..173b77927 100644
--- a/build/docs/OutboundRouteEntityListing.md
+++ b/build/docs/OutboundRouteEntityListing.md
@@ -12,8 +12,8 @@ title: OutboundRouteEntityListing
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
 | **total_number_of_entities** | **int** | The total organization-wide number of entities. | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/OutcomeListing.md b/build/docs/OutcomeListing.md
index bd0934338..a60139952 100644
--- a/build/docs/OutcomeListing.md
+++ b/build/docs/OutcomeListing.md
@@ -11,8 +11,8 @@ title: OutcomeListing
 | **page_size** | **int** |  | [optional] |
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/PermissionCollectionEntityListing.md b/build/docs/PermissionCollectionEntityListing.md
index c33b9b1a8..e446ea282 100644
--- a/build/docs/PermissionCollectionEntityListing.md
+++ b/build/docs/PermissionCollectionEntityListing.md
@@ -11,8 +11,8 @@ title: PermissionCollectionEntityListing
 | **page_size** | **int** |  | [optional] |
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/PhoneBaseEntityListing.md b/build/docs/PhoneBaseEntityListing.md
index 420d732a1..a4787484e 100644
--- a/build/docs/PhoneBaseEntityListing.md
+++ b/build/docs/PhoneBaseEntityListing.md
@@ -12,8 +12,8 @@ title: PhoneBaseEntityListing
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
 | **total_number_of_entities** | **int** | The total organization-wide number of entities. | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/PhoneEntityListing.md b/build/docs/PhoneEntityListing.md
index c437cc0a1..01f328f89 100644
--- a/build/docs/PhoneEntityListing.md
+++ b/build/docs/PhoneEntityListing.md
@@ -12,8 +12,8 @@ title: PhoneEntityListing
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
 | **total_number_of_entities** | **int** | The total organization-wide number of entities. | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/PhoneMetaBaseEntityListing.md b/build/docs/PhoneMetaBaseEntityListing.md
index 0c2f62ff6..0c432ce29 100644
--- a/build/docs/PhoneMetaBaseEntityListing.md
+++ b/build/docs/PhoneMetaBaseEntityListing.md
@@ -12,8 +12,8 @@ title: PhoneMetaBaseEntityListing
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
 | **total_number_of_entities** | **int** | The total organization-wide number of entities. | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/PhysicalInterfaceEntityListing.md b/build/docs/PhysicalInterfaceEntityListing.md
index 9abadbdd4..1caccf0ad 100644
--- a/build/docs/PhysicalInterfaceEntityListing.md
+++ b/build/docs/PhysicalInterfaceEntityListing.md
@@ -11,8 +11,8 @@ title: PhysicalInterfaceEntityListing
 | **page_size** | **int** |  | [optional] |
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/PolicyEntityListing.md b/build/docs/PolicyEntityListing.md
index ade34d17c..27d408abc 100644
--- a/build/docs/PolicyEntityListing.md
+++ b/build/docs/PolicyEntityListing.md
@@ -11,8 +11,8 @@ title: PolicyEntityListing
 | **page_size** | **int** |  | [optional] |
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/PromptAssetEntityListing.md b/build/docs/PromptAssetEntityListing.md
index 2d56d5b6b..6a15bdaca 100644
--- a/build/docs/PromptAssetEntityListing.md
+++ b/build/docs/PromptAssetEntityListing.md
@@ -11,8 +11,8 @@ title: PromptAssetEntityListing
 | **page_size** | **int** |  | [optional] |
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/PromptEntityListing.md b/build/docs/PromptEntityListing.md
index 3583f7cef..677e5cb76 100644
--- a/build/docs/PromptEntityListing.md
+++ b/build/docs/PromptEntityListing.md
@@ -11,8 +11,8 @@ title: PromptEntityListing
 | **page_size** | **int** |  | [optional] |
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/QueueEntityListing.md b/build/docs/QueueEntityListing.md
index 437845691..74f6ddcfd 100644
--- a/build/docs/QueueEntityListing.md
+++ b/build/docs/QueueEntityListing.md
@@ -11,8 +11,8 @@ title: QueueEntityListing
 | **page_size** | **int** |  | [optional] |
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/QueueMemberEntityListingV1.md b/build/docs/QueueMemberEntityListingV1.md
index 378728e91..483bbaf99 100644
--- a/build/docs/QueueMemberEntityListingV1.md
+++ b/build/docs/QueueMemberEntityListingV1.md
@@ -11,8 +11,8 @@ title: QueueMemberEntityListingV1
 | **page_size** | **int** |  | [optional] |
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/RecipientListing.md b/build/docs/RecipientListing.md
index 85e0abfff..c512621f0 100644
--- a/build/docs/RecipientListing.md
+++ b/build/docs/RecipientListing.md
@@ -11,8 +11,8 @@ title: RecipientListing
 | **page_size** | **int** |  | [optional] |
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/RecordingJobEntityListing.md b/build/docs/RecordingJobEntityListing.md
index 04efbc5a9..f3b989c0a 100644
--- a/build/docs/RecordingJobEntityListing.md
+++ b/build/docs/RecordingJobEntityListing.md
@@ -11,8 +11,8 @@ title: RecordingJobEntityListing
 | **page_size** | **int** |  | [optional] |
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/RelationshipListing.md b/build/docs/RelationshipListing.md
index 2555f46af..9debe95dc 100644
--- a/build/docs/RelationshipListing.md
+++ b/build/docs/RelationshipListing.md
@@ -12,8 +12,8 @@ title: RelationshipListing
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
 | **partial_results** | **bool** |  | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/ReportingExportJobListing.md b/build/docs/ReportingExportJobListing.md
index 7d94d9c0a..bdc1d8d4e 100644
--- a/build/docs/ReportingExportJobListing.md
+++ b/build/docs/ReportingExportJobListing.md
@@ -11,8 +11,8 @@ title: ReportingExportJobListing
 | **page_size** | **int** |  | [optional] |
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/ReportingExportMetadataJobListing.md b/build/docs/ReportingExportMetadataJobListing.md
index eebf44d2d..c70936589 100644
--- a/build/docs/ReportingExportMetadataJobListing.md
+++ b/build/docs/ReportingExportMetadataJobListing.md
@@ -11,8 +11,8 @@ title: ReportingExportMetadataJobListing
 | **page_size** | **int** |  | [optional] |
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/ResponseEntityList.md b/build/docs/ResponseEntityList.md
index 0091815bc..d26ac71b0 100644
--- a/build/docs/ResponseEntityList.md
+++ b/build/docs/ResponseEntityList.md
@@ -11,8 +11,8 @@ title: ResponseEntityList
 | **page_size** | **int** |  | [optional] |
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/ResponseEntityListing.md b/build/docs/ResponseEntityListing.md
index 4a01cb15c..9176fae55 100644
--- a/build/docs/ResponseEntityListing.md
+++ b/build/docs/ResponseEntityListing.md
@@ -11,8 +11,8 @@ title: ResponseEntityListing
 | **page_size** | **int** |  | [optional] |
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/ResponseSetEntityListing.md b/build/docs/ResponseSetEntityListing.md
index 33aec1498..31e4e25ef 100644
--- a/build/docs/ResponseSetEntityListing.md
+++ b/build/docs/ResponseSetEntityListing.md
@@ -11,8 +11,8 @@ title: ResponseSetEntityListing
 | **page_size** | **int** |  | [optional] |
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/ResponseText.md b/build/docs/ResponseText.md
index 5f84d6bc2..327c84ada 100644
--- a/build/docs/ResponseText.md
+++ b/build/docs/ResponseText.md
@@ -9,6 +9,7 @@ title: ResponseText
 |------------ | ------------- | ------------- | -------------|
 | **content** | **str** | Response text content. | |
 | **content_type** | **str** | Response text content type. | [optional] |
+| **type** | **str** | Response text type. | [optional] |
 {: class="table table-striped"}
 
 
diff --git a/build/docs/RoutingApi.md b/build/docs/RoutingApi.md
index f15ef8205..ecd82655a 100644
--- a/build/docs/RoutingApi.md
+++ b/build/docs/RoutingApi.md
@@ -57,6 +57,7 @@ All URIs are relative to *https://api.mypurecloud.com*
 |[**get_routing_predictors**](RoutingApi.html#get_routing_predictors) | Retrieve all predictors.|
 |[**get_routing_predictors_keyperformanceindicators**](RoutingApi.html#get_routing_predictors_keyperformanceindicators) | Get a list of Key Performance Indicators|
 |[**get_routing_queue**](RoutingApi.html#get_routing_queue) | Get details about this queue.|
+|[**get_routing_queue_assistant**](RoutingApi.html#get_routing_queue_assistant) | Get an assistant associated with a queue.|
 |[**get_routing_queue_comparisonperiod**](RoutingApi.html#get_routing_queue_comparisonperiod) | Get a Comparison Period.|
 |[**get_routing_queue_comparisonperiods**](RoutingApi.html#get_routing_queue_comparisonperiods) | Get list of comparison periods|
 |[**get_routing_queue_estimatedwaittime**](RoutingApi.html#get_routing_queue_estimatedwaittime) | Get Estimated Wait Time|
@@ -2583,6 +2584,57 @@ except ApiException as e:
 
 [**Queue**](Queue.html)
 
+<a name="get_routing_queue_assistant"></a>
+
+## [**AssistantQueue**](AssistantQueue.html) get_routing_queue_assistant(queue_id, expand=expand)
+
+
+
+Get an assistant associated with a queue.
+
+Wraps GET /api/v2/routing/queues/{queueId}/assistant 
+
+Requires ALL permissions: 
+
+* assistants:queue:view
+
+### Example
+
+```{"language":"python"}
+import time
+import PureCloudPlatformClientV2
+from PureCloudPlatformClientV2.rest import ApiException
+from pprint import pprint
+
+# Configure OAuth2 access token for authorization: PureCloud OAuth
+PureCloudPlatformClientV2.configuration.access_token = 'YOUR_ACCESS_TOKEN'
+
+# create an instance of the API class
+api_instance = PureCloudPlatformClientV2.RoutingApi()
+queue_id = 'queue_id_example' # str | Queue ID
+expand = 'expand_example' # str | Which fields, if any, to expand. (optional)
+
+try:
+    # Get an assistant associated with a queue.
+    api_response = api_instance.get_routing_queue_assistant(queue_id, expand=expand)
+    pprint(api_response)
+except ApiException as e:
+    print("Exception when calling RoutingApi->get_routing_queue_assistant: %s\n" % e)
+```
+
+### Parameters
+
+
+|Name | Type | Description  | Notes|
+|------------- | ------------- | ------------- | -------------|
+| **queue_id** | **str**| Queue ID |  |
+| **expand** | **str**| Which fields, if any, to expand. | [optional] <br />**Values**: assistant |
+{: class="table table-striped"}
+
+### Return type
+
+[**AssistantQueue**](AssistantQueue.html)
+
 <a name="get_routing_queue_comparisonperiod"></a>
 
 ## [**ComparisonPeriod**](ComparisonPeriod.html) get_routing_queue_comparisonperiod(queue_id, comparison_period_id)
diff --git a/build/docs/RoutingConversationAttributesRequest.md b/build/docs/RoutingConversationAttributesRequest.md
index cde14696b..fd964de7c 100644
--- a/build/docs/RoutingConversationAttributesRequest.md
+++ b/build/docs/RoutingConversationAttributesRequest.md
@@ -10,6 +10,7 @@ title: RoutingConversationAttributesRequest
 | **priority** | **int** | Priority for the conversation.  Each point of priority is equivalent to one minute of time in queue.  Range:[-25000000, 25000000].  To reset, specify 0. | [optional] |
 | **skill_ids** | **list[str]** | Skill requirements for the conversation.  To remove all skill requirements, specify an empty list, i.e. []. | [optional] |
 | **language_id** | **str** | Language requirement for the conversation.  To remove the language requirement, specify an empty string, i.e., \&quot;\&quot;. | [optional] |
+| **label_id** | **str** | Label requirement for the conversation.  To remove the label requirement (setting it to System Default Label), specify an empty string, i.e., \&quot;\&quot;. | [optional] |
 | **request_scored_agents** | [**list[RequestScoredAgent]**](RequestScoredAgent.html) |  | [optional] |
 {: class="table table-striped"}
 
diff --git a/build/docs/RoutingConversationAttributesResponse.md b/build/docs/RoutingConversationAttributesResponse.md
index 191565543..a42fae418 100644
--- a/build/docs/RoutingConversationAttributesResponse.md
+++ b/build/docs/RoutingConversationAttributesResponse.md
@@ -10,6 +10,7 @@ title: RoutingConversationAttributesResponse
 | **priority** | **int** | Current priority value on in-queue conversation. Range:[-25000000, 25000000] | [optional] |
 | **skills** | [**list[RoutingSkill]**](RoutingSkill.html) | Current routing skills on in-queue conversation | [optional] |
 | **language** | [**Language**](Language.html) | Current language on in-queue conversation | [optional] |
+| **label** | [**UtilizationLabel**](UtilizationLabel.html) | Current label on in-queue conversation | [optional] |
 | **scored_agents** | [**list[ScoredAgent]**](ScoredAgent.html) | Current scored agents on in-queue conversation | [optional] |
 {: class="table table-striped"}
 
diff --git a/build/docs/RuleConfig.md b/build/docs/RuleConfig.md
new file mode 100644
index 000000000..905615315
--- /dev/null
+++ b/build/docs/RuleConfig.md
@@ -0,0 +1,15 @@
+---
+title: RuleConfig
+---
+## RuleConfig
+
+## Properties
+
+|Name | Type | Description | Notes|
+|------------ | ------------- | ------------- | -------------|
+| **id** | **str** | Rule ID. | [optional] |
+| **enabled** | **bool** | Rule enabled. | |
+| **rule** | [**CopilotRule**](CopilotRule.html) | Rule configuration. | |
+{: class="table table-striped"}
+
+
diff --git a/build/docs/RuleEngineConfig.md b/build/docs/RuleEngineConfig.md
new file mode 100644
index 000000000..94d5085a7
--- /dev/null
+++ b/build/docs/RuleEngineConfig.md
@@ -0,0 +1,14 @@
+---
+title: RuleEngineConfig
+---
+## RuleEngineConfig
+
+## Properties
+
+|Name | Type | Description | Notes|
+|------------ | ------------- | ------------- | -------------|
+| **rules** | [**list[RuleConfig]**](RuleConfig.html) | List of rules to evaluate by the engine. | |
+| **fallback** | [**Fallback**](Fallback.html) | Fallback configuration. | [optional] |
+{: class="table table-striped"}
+
+
diff --git a/build/docs/RuleSetEntityListing.md b/build/docs/RuleSetEntityListing.md
index 1a4b77638..6d874aef5 100644
--- a/build/docs/RuleSetEntityListing.md
+++ b/build/docs/RuleSetEntityListing.md
@@ -11,8 +11,8 @@ title: RuleSetEntityListing
 | **page_size** | **int** |  | [optional] |
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/ScheduleDivisionViewEntityListing.md b/build/docs/ScheduleDivisionViewEntityListing.md
index 6f0b1d12d..b98a85624 100644
--- a/build/docs/ScheduleDivisionViewEntityListing.md
+++ b/build/docs/ScheduleDivisionViewEntityListing.md
@@ -12,8 +12,8 @@ title: ScheduleDivisionViewEntityListing
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
 | **total_number_of_entities** | **int** | The total organization-wide number of entities. | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/ScheduleEntityListing.md b/build/docs/ScheduleEntityListing.md
index 4ea91a020..255caf6b4 100644
--- a/build/docs/ScheduleEntityListing.md
+++ b/build/docs/ScheduleEntityListing.md
@@ -12,8 +12,8 @@ title: ScheduleEntityListing
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
 | **total_number_of_entities** | **int** | The total organization-wide number of entities. | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/ScheduleGroupDivisionViewEntityListing.md b/build/docs/ScheduleGroupDivisionViewEntityListing.md
index ea561c99e..bd05125a5 100644
--- a/build/docs/ScheduleGroupDivisionViewEntityListing.md
+++ b/build/docs/ScheduleGroupDivisionViewEntityListing.md
@@ -12,8 +12,8 @@ title: ScheduleGroupDivisionViewEntityListing
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
 | **total_number_of_entities** | **int** | The total organization-wide number of entities. | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/ScheduleGroupEntityListing.md b/build/docs/ScheduleGroupEntityListing.md
index a9bc0db61..50d701ae2 100644
--- a/build/docs/ScheduleGroupEntityListing.md
+++ b/build/docs/ScheduleGroupEntityListing.md
@@ -12,8 +12,8 @@ title: ScheduleGroupEntityListing
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
 | **total_number_of_entities** | **int** | The total organization-wide number of entities. | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/ScreenRecordingSessionListing.md b/build/docs/ScreenRecordingSessionListing.md
index 678b0946e..c8f16cd45 100644
--- a/build/docs/ScreenRecordingSessionListing.md
+++ b/build/docs/ScreenRecordingSessionListing.md
@@ -11,8 +11,8 @@ title: ScreenRecordingSessionListing
 | **page_size** | **int** |  | [optional] |
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/ScriptEntityListing.md b/build/docs/ScriptEntityListing.md
index 593430c94..33f1a185a 100644
--- a/build/docs/ScriptEntityListing.md
+++ b/build/docs/ScriptEntityListing.md
@@ -11,8 +11,8 @@ title: ScriptEntityListing
 | **page_size** | **int** |  | [optional] |
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/SecurityProfileEntityListing.md b/build/docs/SecurityProfileEntityListing.md
index da84a54a2..5c33ef41b 100644
--- a/build/docs/SecurityProfileEntityListing.md
+++ b/build/docs/SecurityProfileEntityListing.md
@@ -11,8 +11,8 @@ title: SecurityProfileEntityListing
 | **page_size** | **int** |  | [optional] |
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/SegmentListing.md b/build/docs/SegmentListing.md
index c9acc64d4..9c7ce0141 100644
--- a/build/docs/SegmentListing.md
+++ b/build/docs/SegmentListing.md
@@ -11,8 +11,8 @@ title: SegmentListing
 | **page_size** | **int** |  | [optional] |
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/SettingsApi.md b/build/docs/SettingsApi.md
index 6ac192f17..a75fe384c 100644
--- a/build/docs/SettingsApi.md
+++ b/build/docs/SettingsApi.md
@@ -121,8 +121,6 @@ Get the execution history enabled setting.
 
 Get the execution history enabled setting.
 
-get_settings_executiondata is a preview method and is subject to both breaking and non-breaking changes at any time without notice
-
 Wraps GET /api/v2/settings/executiondata 
 
 Requires ANY permissions: 
@@ -268,8 +266,6 @@ Edit the execution history on off setting.
 
 Edit the execution history on off setting.
 
-patch_settings_executiondata is a preview method and is subject to both breaking and non-breaking changes at any time without notice
-
 Wraps PATCH /api/v2/settings/executiondata 
 
 Requires ANY permissions: 
diff --git a/build/docs/ShareEntityListing.md b/build/docs/ShareEntityListing.md
index 52b99f718..3412292aa 100644
--- a/build/docs/ShareEntityListing.md
+++ b/build/docs/ShareEntityListing.md
@@ -11,8 +11,8 @@ title: ShareEntityListing
 | **page_size** | **int** |  | [optional] |
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/SiteEntityListing.md b/build/docs/SiteEntityListing.md
index 5eb7c7a33..76ad21f77 100644
--- a/build/docs/SiteEntityListing.md
+++ b/build/docs/SiteEntityListing.md
@@ -12,8 +12,8 @@ title: SiteEntityListing
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
 | **total_number_of_entities** | **int** | The total organization-wide number of entities. | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/SkillEntityListing.md b/build/docs/SkillEntityListing.md
index 37302e3f5..38bf4e14f 100644
--- a/build/docs/SkillEntityListing.md
+++ b/build/docs/SkillEntityListing.md
@@ -11,8 +11,8 @@ title: SkillEntityListing
 | **page_size** | **int** |  | [optional] |
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/SmsAddressEntityListing.md b/build/docs/SmsAddressEntityListing.md
index 03b5d5f5e..910ab2f65 100644
--- a/build/docs/SmsAddressEntityListing.md
+++ b/build/docs/SmsAddressEntityListing.md
@@ -11,8 +11,8 @@ title: SmsAddressEntityListing
 | **page_size** | **int** |  | [optional] |
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/SmsPhoneNumberEntityListing.md b/build/docs/SmsPhoneNumberEntityListing.md
index 77de7033e..8b111de90 100644
--- a/build/docs/SmsPhoneNumberEntityListing.md
+++ b/build/docs/SmsPhoneNumberEntityListing.md
@@ -11,8 +11,8 @@ title: SmsPhoneNumberEntityListing
 | **page_size** | **int** |  | [optional] |
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/StationEntityListing.md b/build/docs/StationEntityListing.md
index 8f1995b2e..41946304d 100644
--- a/build/docs/StationEntityListing.md
+++ b/build/docs/StationEntityListing.md
@@ -12,8 +12,8 @@ title: StationEntityListing
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
 | **total_number_of_entities** | **int** | The total organization-wide number of entities. | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/SttEngineEntityListing.md b/build/docs/SttEngineEntityListing.md
index 20d38f17e..0fde3af16 100644
--- a/build/docs/SttEngineEntityListing.md
+++ b/build/docs/SttEngineEntityListing.md
@@ -11,8 +11,8 @@ title: SttEngineEntityListing
 | **page_size** | **int** |  | [optional] |
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/SubjectDivisionGrantsEntityListing.md b/build/docs/SubjectDivisionGrantsEntityListing.md
index 119b7ce80..e8c413855 100644
--- a/build/docs/SubjectDivisionGrantsEntityListing.md
+++ b/build/docs/SubjectDivisionGrantsEntityListing.md
@@ -11,8 +11,8 @@ title: SubjectDivisionGrantsEntityListing
 | **page_size** | **int** |  | [optional] |
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/SummaryGenerationConfig.md b/build/docs/SummaryGenerationConfig.md
new file mode 100644
index 000000000..b3e3fbd06
--- /dev/null
+++ b/build/docs/SummaryGenerationConfig.md
@@ -0,0 +1,13 @@
+---
+title: SummaryGenerationConfig
+---
+## SummaryGenerationConfig
+
+## Properties
+
+|Name | Type | Description | Notes|
+|------------ | ------------- | ------------- | -------------|
+| **enabled** | **bool** | Copilot generated summary is enabled. | |
+{: class="table table-striped"}
+
+
diff --git a/build/docs/SupportedContentListing.md b/build/docs/SupportedContentListing.md
index 04536a396..3ad0b590e 100644
--- a/build/docs/SupportedContentListing.md
+++ b/build/docs/SupportedContentListing.md
@@ -11,8 +11,8 @@ title: SupportedContentListing
 | **page_size** | **int** |  | [optional] |
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/SurveyFormEntityListing.md b/build/docs/SurveyFormEntityListing.md
index 172266d24..c44117fd8 100644
--- a/build/docs/SurveyFormEntityListing.md
+++ b/build/docs/SurveyFormEntityListing.md
@@ -11,8 +11,8 @@ title: SurveyFormEntityListing
 | **page_size** | **int** |  | [optional] |
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/SystemPromptAssetEntityListing.md b/build/docs/SystemPromptAssetEntityListing.md
index 168d6e0cb..bfa5e6868 100644
--- a/build/docs/SystemPromptAssetEntityListing.md
+++ b/build/docs/SystemPromptAssetEntityListing.md
@@ -11,8 +11,8 @@ title: SystemPromptAssetEntityListing
 | **page_size** | **int** |  | [optional] |
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/SystemPromptEntityListing.md b/build/docs/SystemPromptEntityListing.md
index fea2ab078..5c154e69f 100644
--- a/build/docs/SystemPromptEntityListing.md
+++ b/build/docs/SystemPromptEntityListing.md
@@ -11,8 +11,8 @@ title: SystemPromptEntityListing
 | **page_size** | **int** |  | [optional] |
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/TagValueEntityListing.md b/build/docs/TagValueEntityListing.md
index f6f99b571..6754465af 100644
--- a/build/docs/TagValueEntityListing.md
+++ b/build/docs/TagValueEntityListing.md
@@ -11,8 +11,8 @@ title: TagValueEntityListing
 | **page_size** | **int** |  | [optional] |
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/TaskManagementApi.md b/build/docs/TaskManagementApi.md
index b3575bc38..65492ef09 100644
--- a/build/docs/TaskManagementApi.md
+++ b/build/docs/TaskManagementApi.md
@@ -1185,7 +1185,7 @@ except ApiException as e:
 |Name | Type | Description  | Notes|
 |------------- | ------------- | ------------- | -------------|
 | **worktype_id** | **str**| Worktype id |  |
-| **expands** | [**list[str]**](str.html)| Which fields, if any, to expand. | [optional] <br />**Values**: defaultQueue, defaultSkills, defaultLanguage, schema |
+| **expands** | [**list[str]**](str.html)| Which fields, if any, to expand. | [optional] <br />**Values**: defaultQueue, defaultSkills, defaultLanguage, schema, flow |
 {: class="table table-striped"}
 
 ### Return type
diff --git a/build/docs/TimeZoneEntityListing.md b/build/docs/TimeZoneEntityListing.md
index 5bb528e91..c1693bdb8 100644
--- a/build/docs/TimeZoneEntityListing.md
+++ b/build/docs/TimeZoneEntityListing.md
@@ -11,8 +11,8 @@ title: TimeZoneEntityListing
 | **page_size** | **int** |  | [optional] |
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/TranscriptionConfig.md b/build/docs/TranscriptionConfig.md
new file mode 100644
index 000000000..b8dd7a42c
--- /dev/null
+++ b/build/docs/TranscriptionConfig.md
@@ -0,0 +1,13 @@
+---
+title: TranscriptionConfig
+---
+## TranscriptionConfig
+
+## Properties
+
+|Name | Type | Description | Notes|
+|------------ | ------------- | ------------- | -------------|
+| **vendor_name** | **str** | The name of the vendor used for speech transcription. | |
+{: class="table table-striped"}
+
+
diff --git a/build/docs/TransferRequest.md b/build/docs/TransferRequest.md
index 0bf8d7b45..855ca538e 100644
--- a/build/docs/TransferRequest.md
+++ b/build/docs/TransferRequest.md
@@ -8,6 +8,7 @@ title: TransferRequest
 |Name | Type | Description | Notes|
 |------------ | ------------- | ------------- | -------------|
 | **transfer_type** | **str** | The type of transfer to perform. Attended, where the initiating agent maintains ownership of the conversation until the intended recipient accepts the transfer, or Unattended, where the initiating agent immediately disconnects. Default is Unattended. | [optional] |
+| **keep_internal_message_alive** | **bool** | If true, the digital internal message will NOT be terminated. | [optional] |
 | **user_id** | **str** | The user ID of the transfer target. | [optional] |
 | **address** | **str** | The user ID or queue ID of the transfer target. Address like a phone number can not be used for callbacks, but they can be used for other forms of communication. | [optional] |
 | **user_name** | **str** | The user name of the transfer target. | [optional] |
diff --git a/build/docs/TransferToAgentRequest.md b/build/docs/TransferToAgentRequest.md
index d53eedbc5..57d211079 100644
--- a/build/docs/TransferToAgentRequest.md
+++ b/build/docs/TransferToAgentRequest.md
@@ -8,6 +8,7 @@ title: TransferToAgentRequest
 |Name | Type | Description | Notes|
 |------------ | ------------- | ------------- | -------------|
 | **transfer_type** | **str** | The type of transfer to perform. Attended, where the initiating agent maintains ownership of the conversation until the intended recipient accepts the transfer, or Unattended, where the initiating agent immediately disconnects. Default is Unattended. | [optional] |
+| **keep_internal_message_alive** | **bool** | If true, the digital internal message will NOT be terminated. | [optional] |
 | **user_id** | **str** | The id of the internal user. | [optional] |
 | **user_name** | **str** | The userName (like user’s email) of the internal user. | [optional] |
 | **user_display_name** | **str** | The name of the internal user. | [optional] |
diff --git a/build/docs/TransferToExternalRequest.md b/build/docs/TransferToExternalRequest.md
index c0980bd4f..d196bfe03 100644
--- a/build/docs/TransferToExternalRequest.md
+++ b/build/docs/TransferToExternalRequest.md
@@ -8,6 +8,7 @@ title: TransferToExternalRequest
 |Name | Type | Description | Notes|
 |------------ | ------------- | ------------- | -------------|
 | **transfer_type** | **str** | The type of transfer to perform. Attended, where the initiating agent maintains ownership of the conversation until the intended recipient accepts the transfer, or Unattended, where the initiating agent immediately disconnects. Default is Unattended. | [optional] |
+| **keep_internal_message_alive** | **bool** | If true, the digital internal message will NOT be terminated. | [optional] |
 | **address** | **str** | The address (like phone number) of the external contact. | [optional] |
 {: class="table table-striped"}
 
diff --git a/build/docs/TransferToQueueRequest.md b/build/docs/TransferToQueueRequest.md
index 3ad8fd2d0..bc708a0a8 100644
--- a/build/docs/TransferToQueueRequest.md
+++ b/build/docs/TransferToQueueRequest.md
@@ -8,6 +8,7 @@ title: TransferToQueueRequest
 |Name | Type | Description | Notes|
 |------------ | ------------- | ------------- | -------------|
 | **transfer_type** | **str** | The type of transfer to perform. Attended, where the initiating agent maintains ownership of the conversation until the intended recipient accepts the transfer, or Unattended, where the initiating agent immediately disconnects. Default is Unattended. | [optional] |
+| **keep_internal_message_alive** | **bool** | If true, the digital internal message will NOT be terminated. | [optional] |
 | **queue_id** | **str** | The id of the queue. | [optional] |
 | **queue_name** | **str** | The name of the queue. | [optional] |
 {: class="table table-striped"}
diff --git a/build/docs/TrunkBaseEntityListing.md b/build/docs/TrunkBaseEntityListing.md
index dfed2d69c..65677b119 100644
--- a/build/docs/TrunkBaseEntityListing.md
+++ b/build/docs/TrunkBaseEntityListing.md
@@ -12,8 +12,8 @@ title: TrunkBaseEntityListing
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
 | **total_number_of_entities** | **int** | The total organization-wide number of entities. | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/TrunkEntityListing.md b/build/docs/TrunkEntityListing.md
index f657549b8..c291a50c0 100644
--- a/build/docs/TrunkEntityListing.md
+++ b/build/docs/TrunkEntityListing.md
@@ -12,8 +12,8 @@ title: TrunkEntityListing
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
 | **total_number_of_entities** | **int** | The total organization-wide number of entities. | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/TrunkMetabaseEntityListing.md b/build/docs/TrunkMetabaseEntityListing.md
index d74dc9e24..05c4634d7 100644
--- a/build/docs/TrunkMetabaseEntityListing.md
+++ b/build/docs/TrunkMetabaseEntityListing.md
@@ -12,8 +12,8 @@ title: TrunkMetabaseEntityListing
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
 | **total_number_of_entities** | **int** | The total organization-wide number of entities. | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/TrustEntityListing.md b/build/docs/TrustEntityListing.md
index 0fa514073..989afbbcc 100644
--- a/build/docs/TrustEntityListing.md
+++ b/build/docs/TrustEntityListing.md
@@ -11,8 +11,8 @@ title: TrustEntityListing
 | **page_size** | **int** |  | [optional] |
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/TrustGroupEntityListing.md b/build/docs/TrustGroupEntityListing.md
index e0173de98..6997d53ff 100644
--- a/build/docs/TrustGroupEntityListing.md
+++ b/build/docs/TrustGroupEntityListing.md
@@ -11,8 +11,8 @@ title: TrustGroupEntityListing
 | **page_size** | **int** |  | [optional] |
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/TrustUserEntityListing.md b/build/docs/TrustUserEntityListing.md
index f68276c6f..11e15187e 100644
--- a/build/docs/TrustUserEntityListing.md
+++ b/build/docs/TrustUserEntityListing.md
@@ -11,8 +11,8 @@ title: TrustUserEntityListing
 | **page_size** | **int** |  | [optional] |
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/TrustorEntityListing.md b/build/docs/TrustorEntityListing.md
index ba0a9d092..6212e84b1 100644
--- a/build/docs/TrustorEntityListing.md
+++ b/build/docs/TrustorEntityListing.md
@@ -11,8 +11,8 @@ title: TrustorEntityListing
 | **page_size** | **int** |  | [optional] |
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/TtsEngineEntityListing.md b/build/docs/TtsEngineEntityListing.md
index 75f0855fa..1aa693c89 100644
--- a/build/docs/TtsEngineEntityListing.md
+++ b/build/docs/TtsEngineEntityListing.md
@@ -11,8 +11,8 @@ title: TtsEngineEntityListing
 | **page_size** | **int** |  | [optional] |
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/TtsVoiceEntityListing.md b/build/docs/TtsVoiceEntityListing.md
index 9c5eef990..2ef4df6ba 100644
--- a/build/docs/TtsVoiceEntityListing.md
+++ b/build/docs/TtsVoiceEntityListing.md
@@ -11,8 +11,8 @@ title: TtsVoiceEntityListing
 | **page_size** | **int** |  | [optional] |
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/UCIntegrationListing.md b/build/docs/UCIntegrationListing.md
index 8f193df5b..73faad912 100644
--- a/build/docs/UCIntegrationListing.md
+++ b/build/docs/UCIntegrationListing.md
@@ -11,8 +11,8 @@ title: UCIntegrationListing
 | **page_size** | **int** |  | [optional] |
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/UnifiedCommunicationsIntegrationListing.md b/build/docs/UnifiedCommunicationsIntegrationListing.md
index a525d9c66..cecb10ea5 100644
--- a/build/docs/UnifiedCommunicationsIntegrationListing.md
+++ b/build/docs/UnifiedCommunicationsIntegrationListing.md
@@ -11,8 +11,8 @@ title: UnifiedCommunicationsIntegrationListing
 | **page_size** | **int** |  | [optional] |
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/UserAppEntityListing.md b/build/docs/UserAppEntityListing.md
index 11f265585..7dc5e1a65 100644
--- a/build/docs/UserAppEntityListing.md
+++ b/build/docs/UserAppEntityListing.md
@@ -11,8 +11,8 @@ title: UserAppEntityListing
 | **page_size** | **int** |  | [optional] |
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/UserEntityListing.md b/build/docs/UserEntityListing.md
index 19480d732..bd5b1e56f 100644
--- a/build/docs/UserEntityListing.md
+++ b/build/docs/UserEntityListing.md
@@ -11,8 +11,8 @@ title: UserEntityListing
 | **page_size** | **int** |  | [optional] |
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/UserLanguageEntityListing.md b/build/docs/UserLanguageEntityListing.md
index 10d796735..31fae881e 100644
--- a/build/docs/UserLanguageEntityListing.md
+++ b/build/docs/UserLanguageEntityListing.md
@@ -11,8 +11,8 @@ title: UserLanguageEntityListing
 | **page_size** | **int** |  | [optional] |
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/UserProfileEntityListing.md b/build/docs/UserProfileEntityListing.md
index bae58ba73..f041a48ef 100644
--- a/build/docs/UserProfileEntityListing.md
+++ b/build/docs/UserProfileEntityListing.md
@@ -11,8 +11,8 @@ title: UserProfileEntityListing
 | **page_size** | **int** |  | [optional] |
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/UserQueueEntityListing.md b/build/docs/UserQueueEntityListing.md
index f16d4bffa..3eeaddfd8 100644
--- a/build/docs/UserQueueEntityListing.md
+++ b/build/docs/UserQueueEntityListing.md
@@ -11,8 +11,8 @@ title: UserQueueEntityListing
 | **page_size** | **int** |  | [optional] |
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/UserRecordingEntityListing.md b/build/docs/UserRecordingEntityListing.md
index cb573cb59..b3178c65c 100644
--- a/build/docs/UserRecordingEntityListing.md
+++ b/build/docs/UserRecordingEntityListing.md
@@ -11,8 +11,8 @@ title: UserRecordingEntityListing
 | **page_size** | **int** |  | [optional] |
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/UserSkillEntityListing.md b/build/docs/UserSkillEntityListing.md
index c2f978eba..b4a63a805 100644
--- a/build/docs/UserSkillEntityListing.md
+++ b/build/docs/UserSkillEntityListing.md
@@ -11,8 +11,8 @@ title: UserSkillEntityListing
 | **page_size** | **int** |  | [optional] |
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/UsersApi.md b/build/docs/UsersApi.md
index 19e65b402..2d9c0b8a3 100644
--- a/build/docs/UsersApi.md
+++ b/build/docs/UsersApi.md
@@ -359,6 +359,7 @@ Wraps DELETE /api/v2/users/{userId}
 
 Requires ANY permissions: 
 
+* admin
 * directory:user:delete
 * directory:organization:admin
 
@@ -2812,6 +2813,7 @@ Wraps PATCH /api/v2/users/{userId}
 
 Requires ANY permissions: 
 
+* admin
 * directory:user:edit
 * directory:organization:admin
 
@@ -3848,6 +3850,7 @@ Wraps POST /api/v2/users/{userId}/invite
 
 Requires ANY permissions: 
 
+* admin
 * directory:organization:admin
 * directory:userPassword:edit
 
diff --git a/build/docs/UtilizationLabelEntityListing.md b/build/docs/UtilizationLabelEntityListing.md
index 33a272be1..4e3ae0f2a 100644
--- a/build/docs/UtilizationLabelEntityListing.md
+++ b/build/docs/UtilizationLabelEntityListing.md
@@ -11,8 +11,8 @@ title: UtilizationLabelEntityListing
 | **page_size** | **int** |  | [optional] |
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/UtilizationTagEntityListing.md b/build/docs/UtilizationTagEntityListing.md
index d80e9f5fb..e3d901261 100644
--- a/build/docs/UtilizationTagEntityListing.md
+++ b/build/docs/UtilizationTagEntityListing.md
@@ -11,8 +11,8 @@ title: UtilizationTagEntityListing
 | **page_size** | **int** |  | [optional] |
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/VoicemailMessageEntityListing.md b/build/docs/VoicemailMessageEntityListing.md
index caa20f35e..e984a1651 100644
--- a/build/docs/VoicemailMessageEntityListing.md
+++ b/build/docs/VoicemailMessageEntityListing.md
@@ -11,8 +11,8 @@ title: VoicemailMessageEntityListing
 | **page_size** | **int** |  | [optional] |
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/WebChatMemberInfoEntityList.md b/build/docs/WebChatMemberInfoEntityList.md
index b1c794796..3169e28f4 100644
--- a/build/docs/WebChatMemberInfoEntityList.md
+++ b/build/docs/WebChatMemberInfoEntityList.md
@@ -11,8 +11,8 @@ title: WebChatMemberInfoEntityList
 | **page_size** | **int** |  | [optional] |
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/WhatsAppIntegrationEntityListing.md b/build/docs/WhatsAppIntegrationEntityListing.md
index 90305fcfc..e51e976f1 100644
--- a/build/docs/WhatsAppIntegrationEntityListing.md
+++ b/build/docs/WhatsAppIntegrationEntityListing.md
@@ -11,8 +11,8 @@ title: WhatsAppIntegrationEntityListing
 | **page_size** | **int** |  | [optional] |
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/WorkforceManagementApi.md b/build/docs/WorkforceManagementApi.md
index 8a665d381..bb9ecf38f 100644
--- a/build/docs/WorkforceManagementApi.md
+++ b/build/docs/WorkforceManagementApi.md
@@ -2067,7 +2067,7 @@ except ApiException as e:
 |Name | Type | Description  | Notes|
 |------------- | ------------- | ------------- | -------------|
 | **business_unit_id** | **str**| The ID of the business unit, or &#39;mine&#39; for the business unit of the logged-in user. |  |
-| **expand** | [**list[str]**](str.html)| Include to access additional data on the business unit | [optional] <br />**Values**: settings, settings.timeZone, settings.startDayOfWeek, settings.shortTermForecasting, settings.scheduling |
+| **expand** | [**list[str]**](str.html)| Include to access additional data on the business unit | [optional] <br />**Values**: settings, settings.timeZone, settings.startDayOfWeek, settings.shortTermForecasting, settings.scheduling, settings.notifications.scheduling, settings.learning, settings.coaching |
 {: class="table table-striped"}
 
 ### Return type
diff --git a/build/docs/WorkitemFlowReference.md b/build/docs/WorkitemFlowReference.md
new file mode 100644
index 000000000..0cf428894
--- /dev/null
+++ b/build/docs/WorkitemFlowReference.md
@@ -0,0 +1,15 @@
+---
+title: WorkitemFlowReference
+---
+## WorkitemFlowReference
+
+## Properties
+
+|Name | Type | Description | Notes|
+|------------ | ------------- | ------------- | -------------|
+| **id** | **str** | The globally unique identifier for the object. | [optional] |
+| **name** | **str** |  | [optional] |
+| **self_uri** | **str** | The URI for this object | [optional] |
+{: class="table table-striped"}
+
+
diff --git a/build/docs/WorkitemRuleSettings.md b/build/docs/WorkitemRuleSettings.md
new file mode 100644
index 000000000..f409ec2fd
--- /dev/null
+++ b/build/docs/WorkitemRuleSettings.md
@@ -0,0 +1,12 @@
+---
+title: WorkitemRuleSettings
+---
+## WorkitemRuleSettings
+
+## Properties
+
+|Name | Type | Description | Notes|
+|------------ | ------------- | ------------- | -------------|
+{: class="table table-striped"}
+
+
diff --git a/build/docs/WorkspaceEntityListing.md b/build/docs/WorkspaceEntityListing.md
index 7b2041cc9..1cd96fcc7 100644
--- a/build/docs/WorkspaceEntityListing.md
+++ b/build/docs/WorkspaceEntityListing.md
@@ -11,8 +11,8 @@ title: WorkspaceEntityListing
 | **page_size** | **int** |  | [optional] |
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/WorkspaceMemberEntityListing.md b/build/docs/WorkspaceMemberEntityListing.md
index fbde9bd9c..c3cffb886 100644
--- a/build/docs/WorkspaceMemberEntityListing.md
+++ b/build/docs/WorkspaceMemberEntityListing.md
@@ -11,8 +11,8 @@ title: WorkspaceMemberEntityListing
 | **page_size** | **int** |  | [optional] |
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/WrapupCodeEntityListing.md b/build/docs/WrapupCodeEntityListing.md
index 82be54b7f..79415057e 100644
--- a/build/docs/WrapupCodeEntityListing.md
+++ b/build/docs/WrapupCodeEntityListing.md
@@ -11,8 +11,8 @@ title: WrapupCodeEntityListing
 | **page_size** | **int** |  | [optional] |
 | **page_number** | **int** |  | [optional] |
 | **total** | **int** |  | [optional] |
-| **last_uri** | **str** |  | [optional] |
 | **first_uri** | **str** |  | [optional] |
+| **last_uri** | **str** |  | [optional] |
 | **self_uri** | **str** |  | [optional] |
 | **next_uri** | **str** |  | [optional] |
 | **previous_uri** | **str** |  | [optional] |
diff --git a/build/docs/WrapupCodePredictionConfig.md b/build/docs/WrapupCodePredictionConfig.md
new file mode 100644
index 000000000..05ccb3275
--- /dev/null
+++ b/build/docs/WrapupCodePredictionConfig.md
@@ -0,0 +1,13 @@
+---
+title: WrapupCodePredictionConfig
+---
+## WrapupCodePredictionConfig
+
+## Properties
+
+|Name | Type | Description | Notes|
+|------------ | ------------- | ------------- | -------------|
+| **enabled** | **bool** | Copilot generated wrapup code prediction is enabled. | |
+{: class="table table-striped"}
+
+
diff --git a/build/docs/releaseNotes.md b/build/docs/releaseNotes.md
index 2317c7f78..122a24cb7 100644
--- a/build/docs/releaseNotes.md
+++ b/build/docs/releaseNotes.md
@@ -1,93 +1,338 @@
-Platform API version: 8358
+Platform API version: 8400
 
 
 
 
-# Major Changes (4 changes)
+# Major Changes (8 changes)
 
-**InboundRoute** (1 change)
+**GET /api/v2/analytics/reporting/settings/dashboards/query** (1 change)
 
-* Property imapFolder was removed
+* Parameter name was added
 
-**ContactBulkSearchParameters** (1 change)
+**GET /api/v2/journey/views** (1 change)
 
-* Property generateDownloadUri was removed
+* Parameter id was added
 
-**ContactBulkEditRequest** (1 change)
+**JourneyViewElementFilterRangeData** (1 change)
 
-* Property generateDownloadUri was removed
+* Property number was changed from integer to number
 
-**InboundDomain** (1 change)
+**ActivityCodesReference** (1 change)
 
-* Property imapSettings was removed
+* Property id was removed
 
+**FunctionZipConfig** (4 changes)
 
-# Minor Changes (20 changes)
+* status has been made readonly
+* id has been made readonly
+* name has been made readonly
+* dateCreated has been made readonly
 
-**/api/v2/authorization/roles/settings** (3 changes)
+
+# Minor Changes (95 changes)
+
+**/api/v2/assistants/{assistantId}/copilot** (3 changes)
 
 * Path was added
 * Operation GET was added
 * Operation PUT was added
 
-**/api/v2/knowledge/knowledgebases/{knowledgeBaseId}/documents/query** (2 changes)
+**/api/v2/assistants/{assistantId}/queues/{queueId}** (4 changes)
+
+* Path was added
+* Operation GET was added
+* Operation PUT was added
+* Operation DELETE was added
+
+**/api/v2/assistants/{assistantId}/queues** (4 changes)
+
+* Path was added
+* Operation GET was added
+* Operation DELETE was added
+* Operation PATCH was added
+
+**/api/v2/assistants/{assistantId}** (4 changes)
 
 * Path was added
+* Operation GET was added
+* Operation DELETE was added
+* Operation PATCH was added
+
+**/api/v2/assistants** (3 changes)
+
+* Path was added
+* Operation GET was added
 * Operation POST was added
 
-**WorkPlanBidRanks** (1 change)
+**/api/v2/assistants/queues** (2 changes)
+
+* Path was added
+* Operation GET was added
+
+**/api/v2/knowledge/knowledgebases/{knowledgeBaseId}/documents/answers** (2 changes)
+
+* Path was added
+* Operation POST was added
+
+**/api/v2/knowledge/knowledgebases/{knowledgeBaseId}/documents/{documentId}/feedback/{feedbackId}** (1 change)
+
+* Operation patch was added. Summary: Update feedback on a document
+
+**/api/v2/knowledge/guest/sessions/{sessionId}/documents/answers** (2 changes)
+
+* Path was added
+* Operation POST was added
+
+**/api/v2/routing/queues/{queueId}/assistant** (2 changes)
+
+* Path was added
+* Operation GET was added
+
+**/api/v2/externalcontacts/externalsources/{externalSourceId}** (4 changes)
+
+* Path was added
+* Operation GET was added
+* Operation PUT was added
+* Operation DELETE was added
+
+**/api/v2/externalcontacts/externalsources** (3 changes)
+
+* Path was added
+* Operation GET was added
+* Operation POST was added
+
+**ReportingTurnAction** (2 changes)
+
+* Enum value GetAttributesAction was added to property actionType
+* Enum value SetAttributesAction was added to property actionType
+
+**ReportingExportJobResponse** (2 changes)
+
+* Enum value SOCIAL_LISTENING_POSTS_VIEW was added to property viewType
+* Enum value AGENT_PERFORMANCE_TIMELINE_DETAIL_VIEW was added to property viewType
+
+**ReportingExportMetadataJobResponse** (2 changes)
+
+* Enum value SOCIAL_LISTENING_POSTS_VIEW was added to property viewType
+* Enum value AGENT_PERFORMANCE_TIMELINE_DETAIL_VIEW was added to property viewType
+
+**ReportingExportJobRequest** (2 changes)
+
+* Enum value SOCIAL_LISTENING_POSTS_VIEW was added to property viewType
+* Enum value AGENT_PERFORMANCE_TIMELINE_DETAIL_VIEW was added to property viewType
+
+**AnswerGenerationConfig** (1 change)
+
+* Model was added
+
+**Copilot** (1 change)
+
+* Model was added
+
+**CopilotAction** (1 change)
+
+* Model was added
+
+**CopilotCondition** (1 change)
+
+* Model was added
+
+**CopilotFallbackAction** (1 change)
+
+* Model was added
+
+**CopilotNluDomain** (1 change)
+
+* Model was added
+
+**CopilotNluDomainVersion** (1 change)
+
+* Model was added
+
+**CopilotRule** (1 change)
+
+* Model was added
+
+**Fallback** (1 change)
+
+* Model was added
+
+**KnowledgeAnswerConfig** (1 change)
+
+* Model was added
+
+**NluConfig** (1 change)
+
+* Model was added
+
+**RuleConfig** (1 change)
 
-* id is no longer readonly
+* Model was added
+
+**RuleEngineConfig** (1 change)
+
+* Model was added
+
+**SummaryGenerationConfig** (1 change)
+
+* Model was added
+
+**WrapupCodePredictionConfig** (1 change)
+
+* Model was added
+
+**Assistant** (1 change)
 
-**FlowAggregationQuery** (1 change)
+* Model was added
+
+**AssistantQueue** (1 change)
 
-* Enum value flowSubType was added to property groupBy
+* Model was added
 
-**TextBotUserAgent** (2 changes)
+**ConversationProfile** (1 change)
 
-* Enum value Open was added to property name
-* Enum value Instagram was added to property name
+* Model was added
 
-**RoleSettings** (1 change)
+**GoogleDialogflowConfig** (1 change)
 
 * Model was added
 
-**AiAnswer** (1 change)
+**KnowledgeBaseWithDialectReference** (1 change)
+
+* Model was added
 
-* Enum value LowHistoricalAccuracyError was added to property failureType
+**KnowledgeSuggestionConfig** (1 change)
+
+* Model was added
+
+**TranscriptionConfig** (1 change)
+
+* Model was added
 
-**KnowledgeDocumentQueryResponse** (1 change)
+**AssistantQueueListing** (1 change)
 
 * Model was added
 
-**KnowledgeDocumentQuery** (1 change)
+**AssistantListing** (1 change)
 
 * Model was added
 
-**ResponseQueryRequest** (1 change)
+**TransferRequest** (1 change)
 
-* Optional property pageNumber was added
+* Optional property keepInternalMessageAlive was added
+
+**TransferToAgentRequest** (1 change)
+
+* Optional property keepInternalMessageAlive was added
+
+**TransferToQueueRequest** (1 change)
+
+* Optional property keepInternalMessageAlive was added
+
+**TransferToExternalRequest** (1 change)
+
+* Optional property keepInternalMessageAlive was added
+
+**CampaignRuleConditionGroup** (1 change)
+
+* Model was added
+
+**KnowledgeAnswerDocumentResponse** (1 change)
+
+* Model was added
+
+**KnowledgeAnswerDocumentsResponse** (1 change)
+
+* Model was added
+
+**KnowledgeDocumentsAnswerFilter** (1 change)
+
+* Model was added
+
+**KnowledgeDocumentFeedbackUpdateRequest** (1 change)
+
+* Model was added
 
-**PostTextRequest** (2 changes)
+**IpAddressRange** (1 change)
 
-* Enum value Open was added to property messagingPlatformType
-* Enum value Instagram was added to property messagingPlatformType
+* Enum value audio-connector was added to property service
 
-**FlowAsyncAggregationQuery** (1 change)
+**KnowledgeGuestAnswerDocumentResponse** (1 change)
 
-* Enum value flowSubType was added to property groupBy
+* Model was added
+
+**KnowledgeGuestAnswerDocumentsResponse** (1 change)
+
+* Model was added
+
+**ResponseText** (1 change)
+
+* Optional property type was added
+
+**RoutingConversationAttributesResponse** (1 change)
+
+* Optional property label was added
+
+**RoutingConversationAttributesRequest** (1 change)
+
+* Optional property labelId was added
+
+**ConversationAppSettings** (1 change)
+
+* Optional property notifications was added
+
+**BuActivitySettingsResponse** (1 change)
+
+* Model was added
+
+**BuNotificationSettingsResponse** (1 change)
+
+* Model was added
+
+**BuScheduleNotificationsCategorySettings** (1 change)
+
+* Model was added
+
+**BuScheduleNotificationsSettingsResponse** (1 change)
+
+* Model was added
+
+**BuActivitySettingsRequest** (1 change)
+
+* Model was added
+
+**BuNotificationSettingsRequest** (1 change)
+
+* Model was added
+
+**BuScheduleNotificationsSettingsRequest** (1 change)
+
+* Model was added
+
+**WorkitemFlowReference** (1 change)
+
+* Model was added
+
+**WorkitemRuleSettings** (1 change)
+
+* Model was added
+
+**CursorExternalSourceListing** (1 change)
+
+* Model was added
 
-**TaskManagementAggregationView** (1 change)
+**FunctionConfig** (1 change)
 
-* Enum value tWorkitemsAgentFocusComplete was added to property target
+* Optional property uploadExceptionHistory was added
 
-**TaskManagementAsyncAggregationQuery** (1 change)
+**FunctionZipConfig** (2 changes)
 
-* Enum value tWorkitemsAgentFocusComplete was added to property metrics
+* Optional property errorMessage was added
+* Optional property requestId was added
 
-**TaskManagementAggregationQuery** (1 change)
 
-* Enum value tWorkitemsAgentFocusComplete was added to property metrics
+# Point Changes (1 change)
 
+**GET /api/v2/externalcontacts/contacts/{contactId}** (1 change)
 
-# Point Changes (0 changes)
+* Description was changed for parameter expand
diff --git a/build/setup.py b/build/setup.py
index cee852106..c253f3106 100644
--- a/build/setup.py
+++ b/build/setup.py
@@ -4,7 +4,7 @@
 from setuptools import setup, find_packages
 
 NAME = "PureCloudPlatformClientV2"
-VERSION = "210.0.0"
+VERSION = "211.0.0"
 
 # To install the library, run the following
 #
@@ -17,7 +17,7 @@
 
 setup(
     name="PureCloudPlatformClientV2",
-    version="210.0.0",
+    version="211.0.0",
     description="PureCloud Platform API SDK",
     author="Genesys Developer Evangelists",
     author_email="DeveloperEvangelists@Genesys.com",
diff --git a/releaseNotes.md b/releaseNotes.md
index 2317c7f78..122a24cb7 100644
--- a/releaseNotes.md
+++ b/releaseNotes.md
@@ -1,93 +1,338 @@
-Platform API version: 8358
+Platform API version: 8400
 
 
 
 
-# Major Changes (4 changes)
+# Major Changes (8 changes)
 
-**InboundRoute** (1 change)
+**GET /api/v2/analytics/reporting/settings/dashboards/query** (1 change)
 
-* Property imapFolder was removed
+* Parameter name was added
 
-**ContactBulkSearchParameters** (1 change)
+**GET /api/v2/journey/views** (1 change)
 
-* Property generateDownloadUri was removed
+* Parameter id was added
 
-**ContactBulkEditRequest** (1 change)
+**JourneyViewElementFilterRangeData** (1 change)
 
-* Property generateDownloadUri was removed
+* Property number was changed from integer to number
 
-**InboundDomain** (1 change)
+**ActivityCodesReference** (1 change)
 
-* Property imapSettings was removed
+* Property id was removed
 
+**FunctionZipConfig** (4 changes)
 
-# Minor Changes (20 changes)
+* status has been made readonly
+* id has been made readonly
+* name has been made readonly
+* dateCreated has been made readonly
 
-**/api/v2/authorization/roles/settings** (3 changes)
+
+# Minor Changes (95 changes)
+
+**/api/v2/assistants/{assistantId}/copilot** (3 changes)
 
 * Path was added
 * Operation GET was added
 * Operation PUT was added
 
-**/api/v2/knowledge/knowledgebases/{knowledgeBaseId}/documents/query** (2 changes)
+**/api/v2/assistants/{assistantId}/queues/{queueId}** (4 changes)
+
+* Path was added
+* Operation GET was added
+* Operation PUT was added
+* Operation DELETE was added
+
+**/api/v2/assistants/{assistantId}/queues** (4 changes)
+
+* Path was added
+* Operation GET was added
+* Operation DELETE was added
+* Operation PATCH was added
+
+**/api/v2/assistants/{assistantId}** (4 changes)
 
 * Path was added
+* Operation GET was added
+* Operation DELETE was added
+* Operation PATCH was added
+
+**/api/v2/assistants** (3 changes)
+
+* Path was added
+* Operation GET was added
 * Operation POST was added
 
-**WorkPlanBidRanks** (1 change)
+**/api/v2/assistants/queues** (2 changes)
+
+* Path was added
+* Operation GET was added
+
+**/api/v2/knowledge/knowledgebases/{knowledgeBaseId}/documents/answers** (2 changes)
+
+* Path was added
+* Operation POST was added
+
+**/api/v2/knowledge/knowledgebases/{knowledgeBaseId}/documents/{documentId}/feedback/{feedbackId}** (1 change)
+
+* Operation patch was added. Summary: Update feedback on a document
+
+**/api/v2/knowledge/guest/sessions/{sessionId}/documents/answers** (2 changes)
+
+* Path was added
+* Operation POST was added
+
+**/api/v2/routing/queues/{queueId}/assistant** (2 changes)
+
+* Path was added
+* Operation GET was added
+
+**/api/v2/externalcontacts/externalsources/{externalSourceId}** (4 changes)
+
+* Path was added
+* Operation GET was added
+* Operation PUT was added
+* Operation DELETE was added
+
+**/api/v2/externalcontacts/externalsources** (3 changes)
+
+* Path was added
+* Operation GET was added
+* Operation POST was added
+
+**ReportingTurnAction** (2 changes)
+
+* Enum value GetAttributesAction was added to property actionType
+* Enum value SetAttributesAction was added to property actionType
+
+**ReportingExportJobResponse** (2 changes)
+
+* Enum value SOCIAL_LISTENING_POSTS_VIEW was added to property viewType
+* Enum value AGENT_PERFORMANCE_TIMELINE_DETAIL_VIEW was added to property viewType
+
+**ReportingExportMetadataJobResponse** (2 changes)
+
+* Enum value SOCIAL_LISTENING_POSTS_VIEW was added to property viewType
+* Enum value AGENT_PERFORMANCE_TIMELINE_DETAIL_VIEW was added to property viewType
+
+**ReportingExportJobRequest** (2 changes)
+
+* Enum value SOCIAL_LISTENING_POSTS_VIEW was added to property viewType
+* Enum value AGENT_PERFORMANCE_TIMELINE_DETAIL_VIEW was added to property viewType
+
+**AnswerGenerationConfig** (1 change)
+
+* Model was added
+
+**Copilot** (1 change)
+
+* Model was added
+
+**CopilotAction** (1 change)
+
+* Model was added
+
+**CopilotCondition** (1 change)
+
+* Model was added
+
+**CopilotFallbackAction** (1 change)
+
+* Model was added
+
+**CopilotNluDomain** (1 change)
+
+* Model was added
+
+**CopilotNluDomainVersion** (1 change)
+
+* Model was added
+
+**CopilotRule** (1 change)
+
+* Model was added
+
+**Fallback** (1 change)
+
+* Model was added
+
+**KnowledgeAnswerConfig** (1 change)
+
+* Model was added
+
+**NluConfig** (1 change)
+
+* Model was added
+
+**RuleConfig** (1 change)
 
-* id is no longer readonly
+* Model was added
+
+**RuleEngineConfig** (1 change)
+
+* Model was added
+
+**SummaryGenerationConfig** (1 change)
+
+* Model was added
+
+**WrapupCodePredictionConfig** (1 change)
+
+* Model was added
+
+**Assistant** (1 change)
 
-**FlowAggregationQuery** (1 change)
+* Model was added
+
+**AssistantQueue** (1 change)
 
-* Enum value flowSubType was added to property groupBy
+* Model was added
 
-**TextBotUserAgent** (2 changes)
+**ConversationProfile** (1 change)
 
-* Enum value Open was added to property name
-* Enum value Instagram was added to property name
+* Model was added
 
-**RoleSettings** (1 change)
+**GoogleDialogflowConfig** (1 change)
 
 * Model was added
 
-**AiAnswer** (1 change)
+**KnowledgeBaseWithDialectReference** (1 change)
+
+* Model was added
 
-* Enum value LowHistoricalAccuracyError was added to property failureType
+**KnowledgeSuggestionConfig** (1 change)
+
+* Model was added
+
+**TranscriptionConfig** (1 change)
+
+* Model was added
 
-**KnowledgeDocumentQueryResponse** (1 change)
+**AssistantQueueListing** (1 change)
 
 * Model was added
 
-**KnowledgeDocumentQuery** (1 change)
+**AssistantListing** (1 change)
 
 * Model was added
 
-**ResponseQueryRequest** (1 change)
+**TransferRequest** (1 change)
 
-* Optional property pageNumber was added
+* Optional property keepInternalMessageAlive was added
+
+**TransferToAgentRequest** (1 change)
+
+* Optional property keepInternalMessageAlive was added
+
+**TransferToQueueRequest** (1 change)
+
+* Optional property keepInternalMessageAlive was added
+
+**TransferToExternalRequest** (1 change)
+
+* Optional property keepInternalMessageAlive was added
+
+**CampaignRuleConditionGroup** (1 change)
+
+* Model was added
+
+**KnowledgeAnswerDocumentResponse** (1 change)
+
+* Model was added
+
+**KnowledgeAnswerDocumentsResponse** (1 change)
+
+* Model was added
+
+**KnowledgeDocumentsAnswerFilter** (1 change)
+
+* Model was added
+
+**KnowledgeDocumentFeedbackUpdateRequest** (1 change)
+
+* Model was added
 
-**PostTextRequest** (2 changes)
+**IpAddressRange** (1 change)
 
-* Enum value Open was added to property messagingPlatformType
-* Enum value Instagram was added to property messagingPlatformType
+* Enum value audio-connector was added to property service
 
-**FlowAsyncAggregationQuery** (1 change)
+**KnowledgeGuestAnswerDocumentResponse** (1 change)
 
-* Enum value flowSubType was added to property groupBy
+* Model was added
+
+**KnowledgeGuestAnswerDocumentsResponse** (1 change)
+
+* Model was added
+
+**ResponseText** (1 change)
+
+* Optional property type was added
+
+**RoutingConversationAttributesResponse** (1 change)
+
+* Optional property label was added
+
+**RoutingConversationAttributesRequest** (1 change)
+
+* Optional property labelId was added
+
+**ConversationAppSettings** (1 change)
+
+* Optional property notifications was added
+
+**BuActivitySettingsResponse** (1 change)
+
+* Model was added
+
+**BuNotificationSettingsResponse** (1 change)
+
+* Model was added
+
+**BuScheduleNotificationsCategorySettings** (1 change)
+
+* Model was added
+
+**BuScheduleNotificationsSettingsResponse** (1 change)
+
+* Model was added
+
+**BuActivitySettingsRequest** (1 change)
+
+* Model was added
+
+**BuNotificationSettingsRequest** (1 change)
+
+* Model was added
+
+**BuScheduleNotificationsSettingsRequest** (1 change)
+
+* Model was added
+
+**WorkitemFlowReference** (1 change)
+
+* Model was added
+
+**WorkitemRuleSettings** (1 change)
+
+* Model was added
+
+**CursorExternalSourceListing** (1 change)
+
+* Model was added
 
-**TaskManagementAggregationView** (1 change)
+**FunctionConfig** (1 change)
 
-* Enum value tWorkitemsAgentFocusComplete was added to property target
+* Optional property uploadExceptionHistory was added
 
-**TaskManagementAsyncAggregationQuery** (1 change)
+**FunctionZipConfig** (2 changes)
 
-* Enum value tWorkitemsAgentFocusComplete was added to property metrics
+* Optional property errorMessage was added
+* Optional property requestId was added
 
-**TaskManagementAggregationQuery** (1 change)
 
-* Enum value tWorkitemsAgentFocusComplete was added to property metrics
+# Point Changes (1 change)
 
+**GET /api/v2/externalcontacts/contacts/{contactId}** (1 change)
 
-# Point Changes (0 changes)
+* Description was changed for parameter expand
diff --git a/swagger.json b/swagger.json
index bbfae78e4..17ad258db 100644
--- a/swagger.json
+++ b/swagger.json
@@ -1 +1 @@
-{"swagger":"2.0","info":{"description":"With the PureCloud Platform API, you can control all aspects of your PureCloud environment. With the APIs you can access the system configuration, manage conversations and more.","version":"v2","title":"PureCloud Platform API","termsOfService":"https://help.mypurecloud.com/articles/terms-and-conditions/","contact":{"name":"PureCloud Developer Evangelists","url":"https://developer.genesys.cloud","email":"DeveloperEvangelists@genesys.com"},"license":{"name":"UNLICENSED","url":"https://help.mypurecloud.com/articles/terms-and-conditions/"}},"host":"api.mypurecloud.com","tags":[{"name":"Events","description":"Events","externalDocs":{"description":"Events Documentation","url":"https://developer.genesys.cloud/api/rest/v2/events/"}},{"name":"Authorization","description":"Roles and permissions","externalDocs":{"description":"Authorization Documentation","url":"https://developer.mypurecloud.com/api/rest/v2/authorization/"}},{"name":"Identity Provider","description":"Identity providers","externalDocs":{"description":"Identity Providers Documentation","url":"https://developer.genesys.cloud/authorization/oauth-apis/identityprovider/"}},{"name":"OAuth","description":"OAuth clients, providers","externalDocs":{"description":"OAuth Documentation","url":"https://developer.mypurecloud.com/api/rest/v2/oauth/"}},{"name":"Objects","description":"Access-controlled objects in the platform","externalDocs":{"description":"authorization docs","url":"https://developer.mypurecloud.com/api/rest/v2/authorization/"}},{"name":"Organization","description":"Organization","externalDocs":{"description":"Organization Documentation","url":"https://developer.genesys.cloud/organization/organization/"}},{"name":"Tokens","description":"Authentication Tokens","externalDocs":{"description":"Tokens Documentation","url":"https://developer.mypurecloud.com/api/rest/v2/tokens/"}},{"name":"Users","description":"Me, routing, roles","externalDocs":{"description":"Users Documentation","url":"https://developer.genesys.cloud/useragentman/users/"}},{"name":"Utilities","description":"","externalDocs":{"description":"Utilities Documentation","url":"https://developer.genesys.cloud/organization/utilities-apis"}},{"name":"Agent UI","description":"Agent UI settings and configuration"},{"name":"Alerting","description":"Rules and alerts","externalDocs":{"description":"Alerting Documentation","url":"https://developer.genesys.cloud/notificationsalerts/alerting/alerting-apis"}},{"name":"Analytics","description":"Analytics querying and reporting.","externalDocs":{"description":"Analytics Documentation","url":"https://developer.genesys.cloud/analyticsdatamanagement/analytics/analytics-apis"}},{"name":"Architect","description":"Flows, Prompts, IVR schedules, Dependency Tracking","externalDocs":{"description":"Architect Documentation","url":"https://developer.genesys.cloud/routing/architect/"}},{"name":"Audit","description":"","externalDocs":{"description":"Audit Documentation","url":"https://developer.genesys.cloud/platform/audit/"}},{"name":"Billing","description":"","externalDocs":{"description":"billing Documentation","url":"https://developer.genesys.cloud/billing/"}},{"name":"Callbacks","description":""},{"name":"Calls","description":""},{"name":"Carrier Services","description":""},{"name":"Chat","description":""},{"name":"Coaching","description":"Schedule and manage coaching appointments","externalDocs":{"description":"Coaching","url":"https://developer.genesys.cloud/routing/conversations/coaching-apis"}},{"name":"Compliance","description":""},{"name":"Configuration","description":"","externalDocs":{"description":"Configuration Documentation","url":"https://developer.genesys.cloud/devapps/api-explorer"}},{"name":"Content Management","description":"","externalDocs":{"description":"Content Management Documentation","url":"https://developer.genesys.cloud/analyticsdatamanagement/contentmanagement/contentmanagement-apis"}},{"name":"Conversations","description":"","externalDocs":{"description":"Conversations Documentation","url":"https://developer.genesys.cloud/routing/conversations/conversations-apis"}},{"name":"Data Extensions","description":"Data extensions","externalDocs":{"description":"Data Extensions","url":"https://developer.genesys.cloud/devapps/api-explorer"}},{"name":"Directory Proxy","description":"Search, Suggest, and people"},{"name":"Downloads","description":"Download file","externalDocs":{"description":"Downloads Documentation","url":"https://developer.genesys.cloud/devapps/api-explorer"}},{"name":"Emails","description":""},{"name":"Employee Engagement","description":"Employee Engagement","externalDocs":{"description":"Employee Engagement Documentation","url":"https://developer.genesys.cloud/useragentman/employeeengagement/"}},{"name":"External Contacts","description":"External Organizations, contacts, notes and relationships","externalDocs":{"description":"External Contacts","url":"https://developer.genesys.cloud/commdigital/externalcontacts/externalcontacts-apis"}},{"name":"Fax","description":"","externalDocs":{"description":"Fax Documentation","url":"https://developer.genesys.cloud/commdigital/fax/"}},{"name":"Flows","description":"IVR Flows","externalDocs":{"description":"Flow Aggregates Documentation","url":"https://developer.genesys.cloud/analyticsdatamanagement/analytics/aggregate/flow-query"}},{"name":"Gamification","description":"Gamification, Scorecard, and leaderboard","externalDocs":{"description":"Gamification Documentation","url":"https://developer.genesys.cloud/useragentman/gamification/"}},{"name":"General Data Protection Regulation","description":"Working with General Data Protection Regulation (GDPR) requests","externalDocs":{"description":"GDPR Documentation","url":"https://developer.genesys.cloud/gdprprivacy/"}},{"name":"Geolocation","description":"","externalDocs":{"description":"Geolocation Documentation","url":"https://developer.genesys.cloud/platform/geolocation-apis"}},{"name":"Greetings","description":"","externalDocs":{"description":"Greetings Documentation","url":"https://developer.genesys.cloud/commdigital/greetings/"}},{"name":"Groups","description":"Groups, members","externalDocs":{"description":"Groups Documentation","url":"https://developer.genesys.cloud/useragentman/groups/"}},{"name":"Infrastructure as Code","description":"Accelerated infrastructure configuration via reusable modules","externalDocs":{"description":"Infrastructure as Code Documentation","url":"https://developer.genesys.cloud/devapps/api-explorer"}},{"name":"Integrations","description":"","externalDocs":{"description":"Integrations Documentation","url":"https://developer.genesys.cloud/platform/integrations/"}},{"name":"Journey","description":"Predictive Engagement, Customer Journey","externalDocs":{"description":"Journey documentation","url":"https://developer.genesys.cloud/commdigital/digital/webmessaging/journey/journey-apis"}},{"name":"Languages","description":"Available languages","externalDocs":{"description":"Languages Documentation","url":"https://developer.genesys.cloud/organization/languages-apis"}},{"name":"Knowledge","description":"Knowledge administration and search"},{"name":"Language Understanding","description":"Language Understanding","externalDocs":{"description":"Language Understanding documentation","url":"https://developer.genesys.cloud/organization/languageunderstanding/languageunderstanding-apis"}},{"name":"Learning","description":"Manage learning modules"},{"name":"Licensing","description":""},{"name":"License","description":"Per-user platform license assignments","externalDocs":{"description":"License Documentation","url":"https://developer.genesys.cloud/organization/license-apis"}},{"name":"Locations","description":"Physical locations","externalDocs":{"description":"Locations Documentation","url":"https://developer.genesys.cloud/telephony/locations-apis"}},{"name":"Log Capture","description":"Browser Log Capture"},{"name":"Messaging","description":"Messaging","externalDocs":{"description":"Messaging Documentation","url":"https://developer.genesys.cloud/devapps/api-explorer"}},{"name":"Mobile Devices","description":"Devices","externalDocs":{"description":"Devices Documentation","url":"https://developer.genesys.cloud/organization/mobiledevices-apis"}},{"name":"Notifications","description":"Channels, subscriptions, topics, mobile push registration","externalDocs":{"description":"Notifications Documentation","url":"https://developer.genesys.cloud/notificationsalerts/notifications/notifications-apis"}},{"name":"Operational Events","description":"Operational events"},{"name":"Organization Authorization","description":"Organization Authorization","externalDocs":{"description":"Organization Authorization Documentation","url":"https://developer.genesys.cloud/authorization/oauth-apis/organizationauthorization-apis"}},{"name":"Outbound","description":"","externalDocs":{"description":"Outbound Documentation","url":"https://developer.genesys.cloud/routing/outbound/"}},{"name":"Presence","description":"User and organization presences","externalDocs":{"description":"Presence Documentation","url":"https://developer.genesys.cloud/useragentman/presence/"}},{"name":"Process Automation","description":"Work items, flows, triggers"},{"name":"Quality","description":"Evaluations, calibrations","externalDocs":{"description":"Quality Management Documentation","url":"https://developer.genesys.cloud/useragentman/quality/"}},{"name":"Recording","description":"Recordings, policies, annotations, orphans","externalDocs":{"description":"Recording Documentation","url":"https://developer.genesys.cloud/analyticsdatamanagement/recording/"}},{"name":"Response Management","description":"Responses, library, Response Assets, query","externalDocs":{"description":"Response Management Documentation","url":"https://developer.genesys.cloud/organization/responsemanagement-apis"}},{"name":"Routing","description":"Queues, wrapup codes, skills, email & sms config, predictive routing","externalDocs":{"description":"Routing Documentation","url":"https://developer.genesys.cloud/routing/routing/"}},{"name":"SCIM","description":"System for Cross-domain Identity Management","externalDocs":{"description":"System for Cross-domain Identity Management: Definitions, Overview, Concepts, and Requirements","url":"https://developer.genesys.cloud/useragentman/scim/scim-apis"}},{"name":"Screen Recording","description":"Screen recording with background assistant"},{"name":"Scripts","description":"Agent-facing scripts for interactions","externalDocs":{"description":"Scripts Documentation","url":"https://developer.genesys.cloud/routing/scripts/"}},{"name":"Search","description":"Search aggregate, users, groups","externalDocs":{"description":"Search Documentation","url":"https://developer.genesys.cloud/organization/search/"}},{"name":"Settings","description":"Persist settings"},{"name":"Socialize","description":"Gets, sets and updates entity data for the Socialize service"},{"name":"Speech & Text Analytics","description":""},{"name":"Stations","description":"Stations","externalDocs":{"description":"Stations Documentation","url":"https://developer.genesys.cloud/telephony/stations-apis"}},{"name":"Suggest","description":"Search suggest user, group, locations"},{"name":"Teams","description":"Teams, members","externalDocs":{"description":"Teams Documentation","url":"https://developer.genesys.cloud/devapps/api-explorer"}},{"name":"Telephony","description":"Telephony providers and configuration","externalDocs":{"description":"Telephony Documentation","url":"https://developer.genesys.cloud/telephony/telephony-apis"}},{"name":"Telephony Providers Edge","description":"Edge phones, trunks, lines.","externalDocs":{"description":"telephony provider edge","url":"https://developer.genesys.cloud/telephony/telephony-apis"}},{"name":"Textbots","description":"Chatbot Interactions"},{"name":"Uploads","description":"Presigned url generator for uploading files","externalDocs":{"description":"Upload Documentation","url":"https://developer.genesys.cloud/analyticsdatamanagement/uploads/uploads-apis"}},{"name":"User Recordings","description":"Summary, media","externalDocs":{"description":"User Recordings Documentation","url":"https://developer.genesys.cloud/analyticsdatamanagement/recording/userrecordings-apis"}},{"name":"Videos","description":""},{"name":"Voicemail","description":"Mailbox, messages, policy","externalDocs":{"description":"Voicemail Documentation","url":"https://developer.genesys.cloud/commdigital/voicemail/"}},{"name":"WebChat","description":"WebChat deployments","externalDocs":{"description":"WebChat Deployment Documentation","url":"https://developer.genesys.cloud/commdigital/digital/webchat/webchat-apis"}},{"name":"WebMessaging","description":"Web messaging","externalDocs":{"description":"Web Messaging Documentation","url":"https://developer.genesys.cloud/commdigital/digital/webmessaging/webmessaging-apis"}},{"name":"Widgets","description":"Widget deployments","externalDocs":{"description":"Widget Deployment Documentation","url":"https://developer.genesys.cloud/commdigital/digital/webchat/widgets-apis"}},{"name":"Usage","description":"View organizational level usage data","externalDocs":{"description":"Usage Documentation","url":"https://developer.genesys.cloud/platform/usage-apis"}},{"name":"Workforce Management","description":"Adherence, Schedules, Forecasts, Intraday Monitoring, Time Off Requests, Configuration","externalDocs":{"description":"Workforce Management Documentation","url":"https://developer.genesys.cloud/useragentman/workforcemanagement/"}},{"name":"Web Deployments","description":"Web Deployments","externalDocs":{"description":"Web Deployments Documentation","url":"https://developer.genesys.cloud/commdigital/digital/webchat/webdeployments-apis"}},{"name":"Task Management","description":"Task Management"}],"schemes":["https"],"consumes":["application/json"],"produces":["application/json"],"paths":{"/api/v2/events/conversations":{"post":{"tags":["Events"],"summary":"Publish Conversation Batch Events","description":"","operationId":"postEventsConversations","produces":["application/json"],"parameters":[{"in":"body","name":"body","description":"batchRequest","required":true,"schema":{"$ref":"#/definitions/BatchConversationEventRequest"}}],"responses":{"200":{"description":"successful 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Allowable values are: %s"}},"401":{"description":"No authentication bearer token specified in authorization header.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"authentication.required":"No authentication bearer token specified in authorization header.","ip.not.authorized":"Requests originating from this IP address are not authorized: [%s]","bad.credentials":"Invalid login credentials."}},"403":{"description":"You are not authorized to perform the requested action.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"missing.division.permission":"Unable to perform the requested action. You are missing the following permission '%s' in the provided division(s).","app.not.authorized.for.scope":"App not authorized to use scope %s","missing.permissions":"Unable to perform the requested action. 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Allowable values are: %s"}},"401":{"description":"No authentication bearer token specified in authorization header.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"authentication.required":"No authentication bearer token specified in authorization header.","ip.not.authorized":"Requests originating from this IP address are not authorized: [%s]","bad.credentials":"Invalid login credentials."}},"403":{"description":"You are not authorized to perform the requested action.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"missing.division.permission":"Unable to perform the requested action. You are missing the following permission '%s' in the provided division(s).","app.not.authorized.for.scope":"App not authorized to use scope %s","missing.permissions":"Unable to perform the requested action. You are missing the following permission(s): %s","not.authorized":"You are not authorized to perform the requested action.","missing.any.permissions":"Unable to perform the requested action. You must have at least one of the following permissions assigned: %s","authz.policy.denied":"Unable to perform the requested action. Your organization's security policies have denied access. Policy ID(s): [%s]","missing.any.division.permissions":"Unable to perform the requested action. You must have at least one of the following permissions assigned: %s in at least one of the following division(s): %s"}},"404":{"description":"The requested resource was not found.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"not.found":"The requested resource was not found."}},"408":{"description":"The client did not produce a request within the server timeout limit. 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Allowable values are: %s"}},"401":{"description":"No authentication bearer token specified in authorization header.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"authentication.required":"No authentication bearer token specified in authorization header.","ip.not.authorized":"Requests originating from this IP address are not authorized: [%s]","bad.credentials":"Invalid login credentials."}},"403":{"description":"You are not authorized to perform the requested action.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"missing.division.permission":"Unable to perform the requested action. You are missing the following permission '%s' in the provided division(s).","app.not.authorized.for.scope":"App not authorized to use scope %s","missing.permissions":"Unable to perform the requested action. 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Retry the request in [%s] seconds","too.many.requests":"Rate limit exceeded the maximum [%s] requests within [%s] seconds"}},"500":{"description":"The server encountered an unexpected condition which prevented it from fulfilling the request.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"internal.server.error":"The server encountered an unexpected condition which prevented it from fulfilling the request."}},"503":{"description":"Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance).","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"service.unavailable":"Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance)."}},"504":{"description":"The request timed out.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"authentication.request.timeout":"Authentication request timeout.","request.timeout":"The request timed out."}}},"security":[{"PureCloud OAuth":["alerting"]}],"deprecated":true,"x-inin-requires-permissions":{"type":"ALL","permissions":["alerting:alert:edit"]},"x-purecloud-method-name":"putAlertingInteractionstatsAlert"},"delete":{"tags":["Alerting"],"summary":"Delete an interaction stats alert","description":"Apps should migrate to use DELETE /api/v2/alerting/alerts/{alertId}.","operationId":"deleteAlertingInteractionstatsAlert","produces":["application/json"],"parameters":[{"name":"alertId","in":"path","description":"Alert ID","required":true,"type":"string"}],"responses":{"204":{"description":"Interaction stats alert deleted"},"400":{"description":"The request could not be understood by the server due to malformed syntax.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"bad.request":"The request could not be understood by the server due to malformed syntax.","response.entity.too.large":"The response is over the size limit. 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Retry the request in [%s] seconds","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"too.many.requests.retry.after":"Rate limit exceeded the maximum. Retry the request in [%s] seconds","too.many.requests":"Rate limit exceeded the maximum [%s] requests within [%s] seconds"}},"500":{"description":"The server encountered an unexpected condition which prevented it from fulfilling the request.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"internal.server.error":"The server encountered an unexpected condition which prevented it from fulfilling the request."}},"503":{"description":"Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance).","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"service.unavailable":"Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance)."}},"504":{"description":"The request timed out.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"authentication.request.timeout":"Authentication request timeout.","request.timeout":"The request timed out."}}},"security":[{"PureCloud OAuth":["alerting"]}],"deprecated":true,"x-inin-requires-permissions":{"type":"ALL","permissions":["alerting:alert:delete"]},"x-purecloud-method-name":"deleteAlertingInteractionstatsAlert"}},"/api/v2/alerting/interactionstats/alerts":{"get":{"tags":["Alerting"],"summary":"Get interaction stats alert list","description":"Apps should migrate to use POST /api/v2/alerting/alerts/query.","operationId":"getAlertingInteractionstatsAlerts","produces":["application/json"],"parameters":[{"name":"expand","in":"query","description":"Which fields, if any, to expand","required":false,"type":"array","items":{"type":"string","enum":["notificationUsers"]},"collectionFormat":"multi"}],"responses":{"200":{"description":"successful operation","schema":{"$ref":"#/definitions/InteractionStatsAlertContainer"}},"400":{"description":"The request could not be understood by the server due to malformed syntax.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"bad.request":"The request could not be understood by the server due to malformed syntax.","response.entity.too.large":"The response is over the size limit. Reduce pageSize or expand list to reduce response size if applicable","invalid.date":"Dates must be specified as ISO-8601 strings. For example: yyyy-MM-ddTHH:mm:ss.SSSZ","invalid.query.param.value":"Value [%s] is not valid for parameter [%s]. Allowable values are: %s","invalid.property":"Value [%s] is not a valid property for object [%s]","constraint.validation":"%s","invalid.value":"Value [%s] is not valid for field type [%s]. Allowable values are: %s"}},"401":{"description":"No authentication bearer token specified in authorization header.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"authentication.required":"No authentication bearer token specified in authorization header.","ip.not.authorized":"Requests originating from this IP address are not authorized: [%s]","bad.credentials":"Invalid login credentials."}},"403":{"description":"You are not authorized to perform the requested action.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"missing.division.permission":"Unable to perform the requested action. You are missing the following permission '%s' in the provided division(s).","app.not.authorized.for.scope":"App not authorized to use scope %s","missing.permissions":"Unable to perform the requested action. 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Retry the request in [%s] seconds","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"too.many.requests.retry.after":"Rate limit exceeded the maximum. Retry the request in [%s] seconds","too.many.requests":"Rate limit exceeded the maximum [%s] requests within [%s] seconds"}},"500":{"description":"The server encountered an unexpected condition which prevented it from fulfilling the request.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"internal.server.error":"The server encountered an unexpected condition which prevented it from fulfilling the request."}},"503":{"description":"Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance).","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"service.unavailable":"Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance)."}},"504":{"description":"The request timed out.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"authentication.request.timeout":"Authentication request timeout.","request.timeout":"The request timed out."}}},"security":[{"PureCloud OAuth":["alerting","alerting:readonly"]}],"deprecated":true,"x-inin-requires-permissions":{"type":"ALL","permissions":["alerting:alert:view"]},"x-purecloud-method-name":"getAlertingInteractionstatsAlerts"}},"/api/v2/alerting/interactionstats/rules/{ruleId}":{"get":{"tags":["Alerting"],"summary":"Get an interaction stats rule","description":"Apps should migrate to use GET /api/v2/alerting/rules/{ruleId}.","operationId":"getAlertingInteractionstatsRule","produces":["application/json"],"parameters":[{"name":"ruleId","in":"path","description":"Rule ID","required":true,"type":"string"},{"name":"expand","in":"query","description":"Which fields, if any, to expand","required":false,"type":"array","items":{"type":"string","enum":["notificationUsers"]},"collectionFormat":"multi"}],"responses":{"200":{"description":"successful operation","schema":{"$ref":"#/definitions/InteractionStatsRule"}},"400":{"description":"The request could not be understood by the server due to malformed syntax.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"bad.request":"The request could not be understood by the server due to malformed syntax.","response.entity.too.large":"The response is over the size limit. 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Allowable values are: %s"}},"401":{"description":"No authentication bearer token specified in authorization header.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"authentication.required":"No authentication bearer token specified in authorization header.","ip.not.authorized":"Requests originating from this IP address are not authorized: [%s]","bad.credentials":"Invalid login credentials."}},"403":{"description":"You are not authorized to perform the requested action.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"missing.division.permission":"Unable to perform the requested action. You are missing the following permission '%s' in the provided division(s).","app.not.authorized.for.scope":"App not authorized to use scope %s","missing.permissions":"Unable to perform the requested action. 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Specifying a session ID alongside an action ID or a language or any ask action results is not allowed.","required":false,"type":"string"},{"name":"language","in":"query","description":"Optional language code to get the reporting turns for a particular language","required":false,"type":"string","x-example":"en-us"},{"name":"askActionResults","in":"query","description":"Optional case-insensitive comma separated list of ask action results to filter the reporting turns.","required":false,"type":"string","enum":["AgentRequestedByUser","ConfirmationRequired","DisambiguationRequired","Error","ExpressionError","NoInputCollection","NoInputConfirmation","NoInputDisambiguation","NoMatchCollection","NoMatchConfirmation","NoMatchDisambiguation","SuccessCollection","SuccessConfirmationNo","SuccessConfirmationYes","SuccessDisambiguation","SuccessDisambiguationNone"]}],"responses":{"200":{"description":"successful operation","schema":{"$ref":"#/definitions/ReportingTurnsResponse"}},"400":{"description":"The request could not be understood by the server due to malformed syntax.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"bad.request":"The request could not be understood by the server due to malformed syntax.","response.entity.too.large":"The response is over the size limit. Reduce pageSize or expand list to reduce response size if applicable","invalid.date":"Dates must be specified as ISO-8601 strings. For example: yyyy-MM-ddTHH:mm:ss.SSSZ","invalid.query.param.value":"Value [%s] is not valid for parameter [%s]. Allowable values are: %s","invalid.property":"Value [%s] is not a valid property for object [%s]","constraint.validation":"%s","invalid.value":"Value [%s] is not valid for field type [%s]. Allowable values are: %s"}},"401":{"description":"No authentication bearer token specified in authorization header.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"authentication.required":"No authentication bearer token specified in authorization header.","ip.not.authorized":"Requests originating from this IP address are not authorized: [%s]","bad.credentials":"Invalid login credentials."}},"403":{"description":"You are not authorized to perform the requested action.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"missing.division.permission":"Unable to perform the requested action. You are missing the following permission '%s' in the provided division(s).","app.not.authorized.for.scope":"App not authorized to use scope %s","missing.permissions":"Unable to perform the requested action. You are missing the following permission(s): %s","not.authorized":"You are not authorized to perform the requested action.","missing.any.permissions":"Unable to perform the requested action. You must have at least one of the following permissions assigned: %s","authz.policy.denied":"Unable to perform the requested action. Your organization's security policies have denied access. Policy ID(s): [%s]","missing.any.division.permissions":"Unable to perform the requested action. You must have at least one of the following permissions assigned: %s in at least one of the following division(s): %s"}},"404":{"description":"The requested resource was not found.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"not.found":"The requested resource was not found."}},"408":{"description":"The client did not produce a request within the server timeout limit. 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Retry the request in [%s] seconds","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"too.many.requests.retry.after":"Rate limit exceeded the maximum. 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Allowable values are: %s"}},"401":{"description":"No authentication bearer token specified in authorization header.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"authentication.required":"No authentication bearer token specified in authorization header.","ip.not.authorized":"Requests originating from this IP address are not authorized: [%s]","bad.credentials":"Invalid login credentials."}},"403":{"description":"You are not authorized to perform the requested action.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"missing.division.permission":"Unable to perform the requested action. You are missing the following permission '%s' in the provided division(s).","app.not.authorized.for.scope":"App not authorized to use scope %s","missing.permissions":"Unable to perform the requested action. You are missing the following permission(s): %s","not.authorized":"You are not authorized to perform the requested action.","missing.any.permissions":"Unable to perform the requested action. You must have at least one of the following permissions assigned: %s","authz.policy.denied":"Unable to perform the requested action. Your organization's security policies have denied access. Policy ID(s): [%s]","missing.any.division.permissions":"Unable to perform the requested action. You must have at least one of the following permissions assigned: %s in at least one of the following division(s): %s"}},"404":{"description":"The requested resource was not found.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"not.found":"The requested resource was not found."}},"408":{"description":"The client did not produce a request within the server timeout limit. 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Retry the request in [%s] seconds","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"too.many.requests.retry.after":"Rate limit exceeded the maximum. Retry the request in [%s] seconds","too.many.requests":"Rate limit exceeded the maximum [%s] requests within [%s] seconds"}},"500":{"description":"The server encountered an unexpected condition which prevented it from fulfilling the request.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"internal.server.error":"The server encountered an unexpected condition which prevented it from fulfilling the request."}},"503":{"description":"Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance).","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"service.unavailable":"Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance)."}},"504":{"description":"The request timed out.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"authentication.request.timeout":"Authentication request timeout.","request.timeout":"The request timed out."}}},"security":[{"PureCloud OAuth":["analytics","analytics:readonly"]}],"deprecated":true,"x-inin-requires-permissions":{"type":"ANY","permissions":["analytics:botFlowReportingTurn:view"]},"x-purecloud-method-name":"getAnalyticsBotflowReportingturns"}},"/api/v2/analytics/botflows/{botFlowId}/sessions":{"get":{"tags":["Analytics"],"summary":"Get Bot Flow Sessions.","description":"Returns the bot flow sessions in reverse chronological order from the date they were created. 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Retry the request in [%s] seconds","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"too.many.requests.retry.after":"Rate limit exceeded the maximum. Retry the request in [%s] seconds","too.many.requests":"Rate limit exceeded the maximum [%s] requests within [%s] seconds"}},"500":{"description":"The server encountered an unexpected condition which prevented it from fulfilling the request.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"internal.server.error":"The server encountered an unexpected condition which prevented it from fulfilling the request."}},"503":{"description":"Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance).","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"service.unavailable":"Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance)."}},"504":{"description":"The request timed out.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"authentication.request.timeout":"Authentication request timeout.","request.timeout":"The request timed out."}}},"security":[{"PureCloud OAuth":["analytics","analytics:readonly"]}],"x-inin-requires-permissions":{"type":"ANY","permissions":["analytics:botFlowSession:view"]},"x-purecloud-method-name":"getAnalyticsBotflowSessions"}},"/api/v2/analytics/dataretention/settings":{"get":{"tags":["Analytics"],"summary":"Get analytics data retention setting","description":"","operationId":"getAnalyticsDataretentionSettings","produces":["application/json"],"parameters":[],"responses":{"200":{"description":"successful operation","schema":{"$ref":"#/definitions/AnalyticsDataRetentionResponse"}},"400":{"description":"The request could not be understood by the server due to malformed syntax.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"bad.request":"The request could not be understood by the server due to malformed syntax.","response.entity.too.large":"The response is over the size limit. 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Allowable values are: %s"}},"401":{"description":"No authentication bearer token specified in authorization header.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"authentication.required":"No authentication bearer token specified in authorization header.","ip.not.authorized":"Requests originating from this IP address are not authorized: [%s]","bad.credentials":"Invalid login credentials."}},"403":{"description":"You are not authorized to perform the requested action.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"missing.division.permission":"Unable to perform the requested action. You are missing the following permission '%s' in the provided division(s).","app.not.authorized.for.scope":"App not authorized to use scope %s","missing.permissions":"Unable to perform the requested action. You are missing the following permission(s): %s","not.authorized":"You are not authorized to perform the requested action.","missing.any.permissions":"Unable to perform the requested action. You must have at least one of the following permissions assigned: %s","authz.policy.denied":"Unable to perform the requested action. Your organization's security policies have denied access. Policy ID(s): [%s]","missing.any.division.permissions":"Unable to perform the requested action. You must have at least one of the following permissions assigned: %s in at least one of the following division(s): %s"}},"404":{"description":"The requested resource was not found.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"not.found":"The requested resource was not found."}},"408":{"description":"The client did not produce a request within the server timeout limit. 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Retry the request in [%s] seconds","too.many.requests":"Rate limit exceeded the maximum [%s] requests within [%s] seconds"}},"500":{"description":"The server encountered an unexpected condition which prevented it from fulfilling the request.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"internal.server.error":"The server encountered an unexpected condition which prevented it from fulfilling the request."}},"503":{"description":"Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance).","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"service.unavailable":"Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance)."}},"504":{"description":"The request timed out.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"authentication.request.timeout":"Authentication request timeout.","request.timeout":"The request timed out."}}},"security":[{"PureCloud OAuth":["conversations"]}],"x-inin-requires-permissions":{"type":"ANY","permissions":["conversation:externalTag:edit"]},"x-purecloud-method-name":"putConversationTags"}},"/api/v2/conversations/{conversationId}/barge":{"post":{"tags":["Conversations"],"summary":"Barge a conversation creating a barged in conference of connected participants.","description":"","operationId":"postConversationBarge","produces":["application/json"],"parameters":[{"name":"conversationId","in":"path","description":"conversation ID","required":true,"type":"string"}],"responses":{"201":{"description":"Created"},"400":{"description":"The request could not be understood by the server due to malformed syntax.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"conversation.error.no.user.station":"A station is required to place a call.","not.a.user":"This request requires a user context. 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You are missing the following permission '%s' in the provided division(s).","app.not.authorized.for.scope":"App not authorized to use scope %s","missing.permissions":"Unable to perform the requested action. You are missing the following permission(s): %s","not.authorized":"You are not authorized to perform the requested action.","missing.any.permissions":"Unable to perform the requested action. You must have at least one of the following permissions assigned: %s","authz.policy.denied":"Unable to perform the requested action. Your organization's security policies have denied access. Policy ID(s): [%s]","missing.any.division.permissions":"Unable to perform the requested action. You must have at least one of the following permissions assigned: %s in at least one of the following division(s): %s"}},"404":{"description":"The requested resource was not found.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"not.found":"The requested resource was not found."}},"408":{"description":"The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"client.timeout":"The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads."}},"413":{"description":"The request is over the size limit. Maximum bytes: %s","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"request.entity.too.large":"The request is over the size limit. 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Retry the request in [%s] seconds","too.many.requests":"Rate limit exceeded the maximum [%s] requests within [%s] seconds"}},"500":{"description":"The server encountered an unexpected condition which prevented it from fulfilling the request.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"internal.server.error":"The server encountered an unexpected condition which prevented it from fulfilling the request."}},"503":{"description":"Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance).","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"service.unavailable":"Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance)."}},"504":{"description":"The request timed out.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"authentication.request.timeout":"Authentication request timeout.","request.timeout":"The request timed out."}}},"security":[{"PureCloud OAuth":["messaging"]}],"x-inin-requires-permissions":{"type":"ALL","permissions":["messaging:integration:delete"]},"x-purecloud-method-name":"deleteConversationsMessagingIntegrationsWhatsappIntegrationId"},"patch":{"tags":["Conversations"],"summary":"Update a WhatsApp messaging integration","description":"","operationId":"patchConversationsMessagingIntegrationsWhatsappIntegrationId","produces":["application/json"],"parameters":[{"name":"integrationId","in":"path","description":"Integration ID","required":true,"type":"string"},{"in":"body","name":"body","description":"WhatsAppIntegrationUpdateRequest","required":true,"schema":{"$ref":"#/definitions/WhatsAppIntegrationUpdateRequest"}}],"responses":{"200":{"description":"successful operation","schema":{"$ref":"#/definitions/WhatsAppIntegration"}},"202":{"description":"Processing Request","schema":{"$ref":"#/definitions/WhatsAppIntegration"}},"400":{"description":"The request could not be understood by the server due to malformed syntax.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"bad.request":"The request could not be understood by the server due to malformed syntax.","response.entity.too.large":"The response is over the size limit. 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You must have at least one of the following permissions assigned: %s in at least one of the following division(s): %s"}},"404":{"description":"The requested resource was not found.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"presenceservice.usernotfound":"The specified user was not found","not.found":"The requested resource was not found."}},"408":{"description":"The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"client.timeout":"The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads."}},"409":{"description":"Conflict","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"presenceservice.conflict":"A previous update request has not yet completed"}},"413":{"description":"The request is over the size limit. 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Allowable values are: %s"}},"401":{"description":"No authentication bearer token specified in authorization header.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"authentication.required":"No authentication bearer token specified in authorization header.","ip.not.authorized":"Requests originating from this IP address are not authorized: [%s]","bad.credentials":"Invalid login credentials."}},"403":{"description":"You are not authorized to perform the requested action.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"missing.division.permission":"Unable to perform the requested action. You are missing the following permission '%s' in the provided division(s).","app.not.authorized.for.scope":"App not authorized to use scope %s","missing.permissions":"Unable to perform the requested action. You are missing the following permission(s): %s","not.authorized":"You are not authorized to perform the requested action.","missing.any.permissions":"Unable to perform the requested action. You must have at least one of the following permissions assigned: %s","authz.policy.denied":"Unable to perform the requested action. Your organization's security policies have denied access. Policy ID(s): [%s]","missing.any.division.permissions":"At least one of the required division permissions is missing"}},"404":{"description":"The requested resource was not found.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"not.found":"The requested resource was not found.","resource.not.found":"Specified queue could not be found."}},"408":{"description":"The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"client.timeout":"The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads."}},"413":{"description":"The request is over the size limit. Maximum bytes: %s","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"request.entity.too.large":"The request is over the size limit. Maximum bytes: %s"}},"415":{"description":"Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"unsupported.media.type":"Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header."}},"429":{"description":"Rate limit exceeded the maximum. Retry the request in [%s] seconds","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"too.many.requests.retry.after":"Rate limit exceeded the maximum. Retry the request in [%s] seconds","too.many.requests":"Rate limit exceeded the maximum [%s] requests within [%s] seconds"}},"500":{"description":"The server encountered an unexpected condition which prevented it from fulfilling the request.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"internal.server.error":"An internal server error occurred.  Please try again."}},"503":{"description":"Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance).","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"service.unavailable":"Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance)."}},"504":{"description":"The request timed out.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"authentication.request.timeout":"Authentication request timeout.","request.timeout":"The request timed out."}},"default":{"description":"successful operation"}},"security":[{"PureCloud OAuth":["routing"]}],"x-inin-requires-permissions":{"type":"ANY","permissions":["routing:queue:edit","routing:queueMember:manage"]},"x-purecloud-method-name":"postRoutingQueueMembers"},"patch":{"tags":["Routing"],"summary":"Join or unjoin a set of users for a queue","description":"","operationId":"patchRoutingQueueMembers","produces":["application/json"],"parameters":[{"name":"queueId","in":"path","description":"Queue ID","required":true,"type":"string"},{"in":"body","name":"body","description":"Queue Members","required":true,"schema":{"type":"array","items":{"$ref":"#/definitions/QueueMember"}}}],"responses":{"200":{"description":"successful operation","schema":{"$ref":"#/definitions/QueueMemberEntityListing"}},"400":{"description":"The request could not be understood by the server due to malformed syntax.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"bad.request":"Invalid request data.  Make sure a valid number of queue members was submitted, and all have the joined property specified.","response.entity.too.large":"The response is over the size limit. Reduce pageSize or expand list to reduce response size if applicable","invalid.date":"Dates must be specified as ISO-8601 strings. For example: yyyy-MM-ddTHH:mm:ss.SSSZ","invalid.query.param.value":"Value [%s] is not valid for parameter [%s]. Allowable values are: %s","client.failed.request":"The client did not produce a request with valid end of stream signaling. This can be caused by poor network connection and/or client behavior.","invalid.property":"Value [%s] is not a valid property for object [%s]","invalid.id":"A non-UUID value was specified for an ID field.","constraint.validation":"%s","invalid.value":"Value [%s] is not valid for field type [%s]. Allowable values are: %s"}},"401":{"description":"No authentication bearer token specified in authorization header.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"authentication.required":"No authentication bearer token specified in authorization header.","ip.not.authorized":"Requests originating from this IP address are not authorized: [%s]","bad.credentials":"Invalid login credentials."}},"403":{"description":"You are not authorized to perform the requested action.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"missing.division.permission":"Unable to perform the requested action. You are missing the following permission '%s' in the provided division(s).","app.not.authorized.for.scope":"App not authorized to use scope %s","missing.permissions":"Unable to perform the requested action. You are missing the following permission(s): %s","not.authorized":"You are not authorized to perform the requested action.","missing.any.permissions":"Unable to perform the requested action. You must have at least one of the following permissions assigned: %s","authz.policy.denied":"Unable to perform the requested action. Your organization's security policies have denied access. Policy ID(s): [%s]","missing.any.division.permissions":"At least one of the required division permissions is missing"}},"404":{"description":"The requested resource was not found.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"not.found":"The requested resource was not found.","resource.not.found":"Specified queue could not be found."}},"408":{"description":"The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"client.timeout":"The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads."}},"413":{"description":"The request is over the size limit. Maximum bytes: %s","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"request.entity.too.large":"The request is over the size limit. Maximum bytes: %s"}},"415":{"description":"Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"unsupported.media.type":"Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header."}},"429":{"description":"Rate limit exceeded the maximum. Retry the request in [%s] seconds","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"too.many.requests.retry.after":"Rate limit exceeded the maximum. Retry the request in [%s] seconds","too.many.requests":"Rate limit exceeded the maximum [%s] requests within [%s] seconds"}},"500":{"description":"The server encountered an unexpected condition which prevented it from fulfilling the request.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"internal.server.error":"The server encountered an unexpected condition which prevented it from fulfilling the request."}},"503":{"description":"Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance).","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"service.unavailable":"Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance)."}},"504":{"description":"The request timed out.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"authentication.request.timeout":"Authentication request timeout.","request.timeout":"The request timed out."}}},"security":[{"PureCloud OAuth":["routing"]}],"x-inin-requires-permissions":{"type":"ANY","permissions":["routing:queue:edit","routing:queueMember:manage"]},"x-purecloud-method-name":"patchRoutingQueueMembers"}},"/api/v2/routing/queues/{queueId}/users/{memberId}":{"delete":{"tags":["Routing"],"summary":"DEPRECATED: use DELETE /routing/queues/{queueId}/members/{memberId}.  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Reduce pageSize or expand list to reduce response size if applicable","invalid.type":"Group-type queue members cannot be individually deleted.","invalid.id":"A non-UUID value was specified for an ID field."}},"401":{"description":"No authentication bearer token specified in authorization header.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"authentication.required":"No authentication bearer token specified in authorization header.","ip.not.authorized":"Requests originating from this IP address are not authorized: [%s]","bad.credentials":"Invalid login credentials."}},"403":{"description":"You are not authorized to perform the requested action.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"missing.division.permission":"Unable to perform the requested action. You are missing the following permission '%s' in the provided division(s).","app.not.authorized.for.scope":"App not authorized to use scope %s","missing.permissions":"Unable to perform the requested action. You are missing the following permission(s): %s","not.authorized":"You are not authorized to perform the requested action.","missing.any.permissions":"Unable to perform the requested action. You must have at least one of the following permissions assigned: %s","authz.policy.denied":"Unable to perform the requested action. Your organization's security policies have denied access. Policy ID(s): [%s]","missing.any.division.permissions":"At least one of the required division permissions is missing"}},"404":{"description":"The requested resource was not found.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"not.found":"The requested resource was not found.","resource.not.found":"The resource could not be found."}},"408":{"description":"The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"client.timeout":"The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads."}},"413":{"description":"The request is over the size limit. Maximum bytes: %s","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"request.entity.too.large":"The request is over the size limit. Maximum bytes: %s"}},"415":{"description":"Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"unsupported.media.type":"Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header."}},"429":{"description":"Rate limit exceeded the maximum. Retry the request in [%s] seconds","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"too.many.requests.retry.after":"Rate limit exceeded the maximum. Retry the request in [%s] seconds","too.many.requests":"Rate limit exceeded the maximum [%s] requests within [%s] seconds"}},"500":{"description":"The server encountered an unexpected condition which prevented it from fulfilling the request.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"internal.server.error":"An internal server error occurred.  Please try again."}},"503":{"description":"Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance).","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"service.unavailable":"Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance)."}},"504":{"description":"The request timed out.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"authentication.request.timeout":"Authentication request timeout.","request.timeout":"The request timed out."}}},"security":[{"PureCloud OAuth":["routing"]}],"deprecated":true,"x-inin-requires-permissions":{"type":"ANY","permissions":["routing:queue:edit","routing:queueMember:manage"]},"x-purecloud-method-name":"deleteRoutingQueueUser"},"patch":{"tags":["Routing"],"summary":"DEPRECATED: use PATCH /routing/queues/{queueId}/members/{memberId}.  Update the ring number OR joined status for a User in a Queue.","description":"","operationId":"patchRoutingQueueUser","produces":["application/json"],"parameters":[{"name":"queueId","in":"path","description":"Queue ID","required":true,"type":"string"},{"name":"memberId","in":"path","description":"Member ID","required":true,"type":"string"},{"in":"body","name":"body","description":"Queue Member","required":true,"schema":{"$ref":"#/definitions/QueueMember"}}],"responses":{"202":{"description":"User update has been accepted"},"400":{"description":"The request could not be understood by the server due to malformed syntax.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"bad.request":"Invalid request data.  Make sure the joined OR ringNumber property is specified.","response.entity.too.large":"The response is over the size limit. Reduce pageSize or expand list to reduce response size if applicable","invalid.date":"Dates must be specified as ISO-8601 strings. For example: yyyy-MM-ddTHH:mm:ss.SSSZ","invalid.query.param.value":"Value [%s] is not valid for parameter [%s]. Allowable values are: %s","client.failed.request":"The client did not produce a request with valid end of stream signaling. This can be caused by poor network connection and/or client behavior.","invalid.property":"Value [%s] is not a valid property for object [%s]","invalid.id":"A non-UUID value was specified for an ID field.","constraint.validation":"%s","invalid.value":"Value [%s] is not valid for field type [%s]. Allowable values are: %s"}},"401":{"description":"No authentication bearer token specified in authorization header.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"authentication.required":"No authentication bearer token specified in authorization header.","ip.not.authorized":"Requests originating from this IP address are not authorized: [%s]","bad.credentials":"Invalid login credentials."}},"403":{"description":"You are not authorized to perform the requested action.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"missing.division.permission":"Unable to perform the requested action. You are missing the following permission '%s' in the provided division(s).","app.not.authorized.for.scope":"App not authorized to use scope %s","missing.permissions":"Unable to perform the requested action. You are missing the following permission(s): %s","not.authorized":"You are not authorized to perform the requested action.","missing.any.permissions":"Unable to perform the requested action. You must have at least one of the following permissions assigned: %s","authz.policy.denied":"Unable to perform the requested action. Your organization's security policies have denied access. Policy ID(s): [%s]","missing.any.division.permissions":"At least one of the required division permissions is missing"}},"404":{"description":"The requested resource was not found.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"not.found":"The requested resource was not found.","resource.not.found":"The resource could not be found."}},"408":{"description":"The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"client.timeout":"The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads."}},"413":{"description":"The request is over the size limit. Maximum bytes: %s","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"request.entity.too.large":"The request is over the size limit. Maximum bytes: %s"}},"415":{"description":"Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"unsupported.media.type":"Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header."}},"429":{"description":"Rate limit exceeded the maximum. Retry the request in [%s] seconds","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"too.many.requests.retry.after":"Rate limit exceeded the maximum. Retry the request in [%s] seconds","too.many.requests":"Rate limit exceeded the maximum [%s] requests within [%s] seconds"}},"500":{"description":"The server encountered an unexpected condition which prevented it from fulfilling the request.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"internal.server.error":"The server encountered an unexpected condition which prevented it from fulfilling the request."}},"503":{"description":"Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance).","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"service.unavailable":"Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance)."}},"504":{"description":"The request timed out.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"authentication.request.timeout":"Authentication request timeout.","request.timeout":"The request timed out."}}},"security":[{"PureCloud OAuth":["routing"]}],"deprecated":true,"x-inin-requires-permissions":{"type":"ANY","permissions":["routing:queue:edit","routing:queueMember:manage"]},"x-purecloud-method-name":"patchRoutingQueueUser"}},"/api/v2/routing/queues/{queueId}/users":{"get":{"tags":["Routing"],"summary":"DEPRECATED: use GET /routing/queues/{queueId}/members.  Get the members of this queue.","description":"","operationId":"getRoutingQueueUsers","produces":["application/json"],"parameters":[{"name":"queueId","in":"path","description":"Queue ID","required":true,"type":"string"},{"name":"pageNumber","in":"query","required":false,"type":"integer","default":1,"format":"int32"},{"name":"pageSize","in":"query","description":"Max value is 100","required":false,"type":"integer","default":25,"format":"int32"},{"name":"sortOrder","in":"query","description":"Note: results are sorted by name.","required":false,"type":"string","default":"asc","enum":["asc","desc"]},{"name":"expand","in":"query","description":"Which fields, if any, to expand.","required":false,"type":"array","items":{"type":"string","enum":["routingStatus","presence","integrationPresence","conversationSummary","outOfOffice","geolocation","station","authorization","lasttokenissued","authorization.unusedRoles","team","workPlanBidRanks","profileSkills","certifications","locations","groups","skills","languages","languagePreference","employerInfo","biography","dateLastLogin"]},"collectionFormat":"multi"},{"name":"joined","in":"query","description":"Filter by joined status","required":false,"type":"boolean"},{"name":"name","in":"query","description":"Filter by queue member name","required":false,"type":"string"},{"name":"profileSkills","in":"query","description":"Filter by profile skill","required":false,"type":"array","items":{"type":"string"},"collectionFormat":"multi"},{"name":"skills","in":"query","description":"Filter by skill","required":false,"type":"array","items":{"type":"string"},"collectionFormat":"multi"},{"name":"languages","in":"query","description":"Filter by language","required":false,"type":"array","items":{"type":"string"},"collectionFormat":"multi"},{"name":"routingStatus","in":"query","description":"Filter by routing status","required":false,"type":"array","items":{"type":"string"},"collectionFormat":"multi"},{"name":"presence","in":"query","description":"Filter by presence","required":false,"type":"array","items":{"type":"string"},"collectionFormat":"multi"}],"responses":{"200":{"description":"successful operation","schema":{"$ref":"#/definitions/QueueMemberEntityListingV1"}},"400":{"description":"The request could not be understood by the server due to malformed syntax.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"bad.request":"The request could not be understood by the server due to malformed syntax.","response.entity.too.large":"The response is over the size limit. Reduce pageSize or expand list to reduce response size if applicable","invalid.date":"Dates must be specified as ISO-8601 strings. For example: yyyy-MM-ddTHH:mm:ss.SSSZ","invalid.query.param.value":"Value [%s] is not valid for parameter [%s]. Allowable values are: %s","invalid.property":"Value [%s] is not a valid property for object [%s]","invalid.id":"A non-UUID value was specified for an ID field.","constraint.validation":"%s","invalid.value":"Value [%s] is not valid for field type [%s]. Allowable values are: %s","invalid.page.number":"Invalid page number specified."}},"401":{"description":"No authentication bearer token specified in authorization header.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"authentication.required":"No authentication bearer token specified in authorization header.","ip.not.authorized":"Requests originating from this IP address are not authorized: [%s]","bad.credentials":"Invalid login credentials."}},"403":{"description":"You are not authorized to perform the requested action.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"missing.division.permission":"Unable to perform the requested action. You are missing the following permission '%s' in the provided division(s).","app.not.authorized.for.scope":"App not authorized to use scope %s","missing.permissions":"Unable to perform the requested action. You are missing the following permission(s): %s","not.authorized":"You are not authorized to perform the requested action.","missing.any.permissions":"Unable to perform the requested action. You must have at least one of the following permissions assigned: %s","authz.policy.denied":"Unable to perform the requested action. Your organization's security policies have denied access. Policy ID(s): [%s]","missing.any.division.permissions":"At least one of the required division permissions is missing"}},"404":{"description":"The requested resource was not found.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"not.found":"The requested resource was not found.","resource.not.found":"The resource could not be found."}},"408":{"description":"The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"client.timeout":"The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads."}},"413":{"description":"The request is over the size limit. Maximum bytes: %s","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"request.entity.too.large":"The request is over the size limit. Maximum bytes: %s"}},"415":{"description":"Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"unsupported.media.type":"Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header."}},"429":{"description":"Rate limit exceeded the maximum. Retry the request in [%s] seconds","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"too.many.requests.retry.after":"Rate limit exceeded the maximum. Retry the request in [%s] seconds","too.many.requests":"Rate limit exceeded the maximum [%s] requests within [%s] seconds"}},"500":{"description":"The server encountered an unexpected condition which prevented it from fulfilling the request.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"internal.server.error":"The server encountered an unexpected condition which prevented it from fulfilling the request."}},"503":{"description":"Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance).","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"external.service.error":"The server is currently unable to handle the request .","service.unavailable":"Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance)."}},"504":{"description":"The request timed out.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"authentication.request.timeout":"Authentication request timeout.","request.timeout":"The request timed out."}}},"security":[{"PureCloud OAuth":["routing","routing:readonly"]}],"deprecated":true,"x-inin-requires-permissions":{"type":"ANY","permissions":["routing:queue:view","routing:queueMember:manage"]},"x-purecloud-method-name":"getRoutingQueueUsers"},"post":{"tags":["Routing"],"summary":"DEPRECATED: use POST /routing/queues/{queueId}/members.  Bulk add or delete up to 100 queue members.","description":"","operationId":"postRoutingQueueUsers","produces":["application/json"],"parameters":[{"name":"queueId","in":"path","description":"Queue ID","required":true,"type":"string"},{"in":"body","name":"body","description":"Queue Members","required":true,"schema":{"type":"array","items":{"$ref":"#/definitions/WritableEntity"}}},{"name":"delete","in":"query","description":"True to delete queue members","required":false,"type":"boolean","default":false}],"responses":{"400":{"description":"The request could not be understood by the server due to malformed syntax.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"bad.request":"Invalid request data.  Make sure you submit a valid number of queue members.","response.entity.too.large":"The response is over the size limit. Reduce pageSize or expand list to reduce response size if applicable","invalid.date":"Dates must be specified as ISO-8601 strings. 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If nothing is specified, returns all active users. Examples of valid values: \"id eq 857449b0-d9e7-4cd0-acbf-a6adfb9ef1e9\", \"userName eq search@sample.org\", \"manager eq 16e10e2f-1136-43fe-bb84-eac073168a49\", \"email eq search@sample.org\", \"division eq divisionName\", \"externalId eq 167844\", \"active eq false\", \"employeeNumber eq 9876543210\".","required":false,"type":"string"}],"responses":{"200":{"description":"successful operation","schema":{"$ref":"#/definitions/ScimUserListResponse"}},"400":{"description":"The request could not be understood by the server due to malformed syntax.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"bad.request":"The request could not be understood by the server due to malformed syntax.","response.entity.too.large":"The response is over the size limit. Reduce pageSize or expand list to reduce response size if applicable","invalid.date":"Dates must be specified as ISO-8601 strings. 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You are missing the following permission(s): %s","not.authorized":"You are not authorized to perform the requested action.","missing.any.permissions":"Unable to perform the requested action. You must have at least one of the following permissions assigned: %s","integrations.forbidden":"This product is not enabled for your organization","authz.policy.denied":"Unable to perform the requested action. Your organization's security policies have denied access. Policy ID(s): [%s]","missing.any.division.permissions":"Unable to perform the requested action. You must have at least one of the following permissions assigned: %s in at least one of the following division(s): %s"}},"404":{"description":"The requested resource was not found.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"not.found":"The requested resource was not found."}},"408":{"description":"The client did not produce a request within the server timeout limit. 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For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"conversationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this conversation"},"communicationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this communication"},"code":{"type":"string","description":"The wrapup-code (V4 UUID) used to disposition this interaction. If this value is not provided the disposition is considered skipped."},"notes":{"type":"string","description":"Text entered by the agent to describe the interaction or disposition. Ignored if the disposition is considered skipped."},"tags":{"type":"array","description":"The list of tags selected by the agent to describe the interaction or disposition. 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Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"conversationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this conversation"},"communicationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this communication."}}},"EmailCommunicationAnsweredEvent":{"type":"object","required":["communicationId","conversationId","eventDateTime","eventId"],"properties":{"eventId":{"type":"string","description":"A unique (V4 UUID) eventId for this event"},"eventDateTime":{"type":"string","format":"date-time","description":"A Date Time representing the time this event occurred. Date time is represented as an ISO-8601 string. 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Ignored if the disposition is considered skipped.","items":{"type":"string"}}}},"EmailCommunicationEndedEvent":{"type":"object","required":["communicationId","conversationId","disconnectType","eventDateTime","eventId"],"properties":{"eventId":{"type":"string","description":"A unique (V4 UUID) eventId for this event"},"eventDateTime":{"type":"string","format":"date-time","description":"A Date Time representing the time this event occurred. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"conversationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this conversation"},"communicationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this communication."},"disconnectType":{"type":"string","description":"Indicates how this communication was ended.","enum":["Unknown","Self","Peer","System","Error","Spam","Transfer","TransferACD","TransferUser"]}}},"EmailCommunicationRepliedEvent":{"type":"object","required":["communicationId","conversationId","eventDateTime","eventId"],"properties":{"eventId":{"type":"string","description":"A unique (V4 UUID) eventId for this event"},"eventDateTime":{"type":"string","format":"date-time","description":"A Date Time representing the time this event occurred. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"conversationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this conversation"},"communicationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this communication."}}},"EmailEndTransferEvent":{"type":"object","required":["commandId","conversationId","eventDateTime","eventId","finalState","objectCommunicationId"],"properties":{"eventId":{"type":"string","description":"A unique (V4 UUID) eventId for this event"},"eventDateTime":{"type":"string","format":"date-time","description":"A Date Time representing the time this event occurred. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"conversationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this conversation"},"commandId":{"type":"string","description":"The id (V4 UUID) used to identify the transfer already started by the external platform."},"finalState":{"type":"string","description":"Indicates whether the transfer completed successfully, was cancelled, or failed for some reason.","enum":["Completed","Canceled","Failed"]},"objectCommunicationId":{"type":"string","description":"The id (V4 UUID) of the communication that was being transferred."}}},"EmailExternalEstablishedEvent":{"type":"object","required":["communicationId","conversationId","eventDateTime","eventId","initialConfiguration","sourceConfiguration"],"properties":{"eventId":{"type":"string","description":"A unique (V4 UUID) eventId for this event"},"eventDateTime":{"type":"string","format":"date-time","description":"A Date Time representing the time this event occurred. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"conversationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this conversation"},"communicationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this communication."},"displayName":{"type":"string","description":"A name for the participant if it is available for this conversation."},"includeMessage":{"type":"boolean","description":"Indicates that established communication has an initial email. If true, the initial messagesSent value will be initialized to 1."},"initialConfiguration":{"description":"Metadata about this communication.","$ref":"#/definitions/EmailInitialConfiguration"},"sourceConfiguration":{"description":"Metadata about the source of this communication's interaction.","$ref":"#/definitions/SourceConfiguration"}}},"EmailFlowEstablishedEvent":{"type":"object","required":["communicationId","conversationId","eventDateTime","eventId","initialConfiguration","sourceConfiguration"],"properties":{"eventId":{"type":"string","description":"A unique (V4 UUID) eventId for this event"},"eventDateTime":{"type":"string","format":"date-time","description":"A Date Time representing the time this event occurred. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"conversationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this conversation"},"communicationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this communication."},"initialConfiguration":{"description":"Metadata about this communication.","$ref":"#/definitions/EmailInitialConfiguration"},"sourceConfiguration":{"description":"Metadata about the source of this communication's interaction.","$ref":"#/definitions/SourceConfiguration"}}},"EmailHoldUpdatedEvent":{"type":"object","required":["communicationId","conversationId","eventDateTime","eventId","held"],"properties":{"eventId":{"type":"string","description":"A unique (V4 UUID) eventId for this event"},"eventDateTime":{"type":"string","format":"date-time","description":"A Date Time representing the time this event occurred. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"conversationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this conversation"},"communicationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this communication"},"held":{"type":"boolean","description":"Indicates whether this communication is held."}}},"EmailInitialConfiguration":{"type":"object","required":["from","to"],"properties":{"to":{"type":"string","description":"An email address that this email is to."},"from":{"type":"string","description":"An email address that this email is from."},"cc":{"type":"array","description":"An email addresses that this email is carbon copied to.","items":{"type":"string"}},"bcc":{"type":"array","description":"An email addresses that this email is blind carbon copied to.","items":{"type":"string"}},"subject":{"type":"string","description":"The subject for this email."},"previousEmailId":{"type":"string","description":"UUID identifying the most recent previous email communication ID from the same participant on this email conversation. Will be null if this is a new participant."},"held":{"type":"boolean","description":"Indicates that this communication's initial state is held."},"alerting":{"type":"boolean","description":"Indicates that this communication's initial state is alerting. If false, the communication started in a connected state."},"inbound":{"type":"boolean","description":"Indicates the direction of this communication with respect to the contact center. `true` means the communication is INBOUND. `false` means the communication is OUTBOUND."},"invitedBy":{"type":"string","description":"The id of the communication (the \"peer\") that \"invited\" this communication, if this occurred."},"additionalInfo":{"type":"object","description":"Additional metadata about this session which should be recorded by the platform but which will not be indexed or searchable. Primarily for diagnostic value. Any information that needs to be accessible through other components like Analytics should be moved to dedicated fields.","additionalProperties":{"type":"string"}}}},"EmailProgressTransferEvent":{"type":"object","required":["commandId","conversationId","destinationCommunicationId","eventDateTime","eventId","objectCommunicationId"],"properties":{"eventId":{"type":"string","description":"A unique (V4 UUID) eventId for this event"},"eventDateTime":{"type":"string","format":"date-time","description":"A Date Time representing the time this event occurred. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"conversationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this conversation"},"commandId":{"type":"string","description":"The id (V4 UUID) used to identify the transfer already started by the external platform."},"objectCommunicationId":{"type":"string","description":"The id (V4 UUID) of the communication that is being transferred."},"destinationCommunicationId":{"type":"string","description":"The id (V4 UUID) of the communication that is being transferred to."}}},"EmailRoutingEstablishedEvent":{"type":"object","required":["communicationId","conversationId","eventDateTime","eventId","initialConfiguration","queueId","sourceConfiguration"],"properties":{"eventId":{"type":"string","description":"A unique (V4 UUID) eventId for this event"},"eventDateTime":{"type":"string","format":"date-time","description":"A Date Time representing the time this event occurred. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"conversationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this conversation"},"communicationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this communication."},"queueId":{"type":"string","description":"The id of the queue that is routing this conversation."},"skillIds":{"type":"array","description":"The unique identifiers for the skills that should be used to determine the destination for the conversation.","items":{"type":"string"}},"languageId":{"type":"string","description":"The unique identifier for the language that should be used to determine the destination for the conversation."},"label":{"type":"string","description":"An optional label that categorizes the conversation. Max-utilization settings can be configured at a per-label level."},"initialConfiguration":{"description":"Metadata about this communication.","$ref":"#/definitions/EmailInitialConfiguration"},"sourceConfiguration":{"description":"Metadata about the source of this communication's interaction.","$ref":"#/definitions/SourceConfiguration"}}},"EmailRoutingTransferEvent":{"type":"object","required":["commandId","conversationId","destinationQueueId","eventDateTime","eventId","initiatingCommunicationId","objectCommunicationId","targetCommunicationId","transferType"],"properties":{"eventId":{"type":"string","description":"A unique (V4 UUID) eventId for this event"},"eventDateTime":{"type":"string","format":"date-time","description":"A Date Time representing the time this event occurred. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"conversationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this conversation"},"transferType":{"type":"string","description":"Indicates the desired type of transfer.","enum":["Attended","Unattended"]},"commandId":{"type":"string","description":"The id (V4 UUID) used by the external platform to refer to the transfer in subsequent *Transfer events."},"initiatingCommunicationId":{"type":"string","description":"Indicates the desired type of transfer."},"targetCommunicationId":{"type":"string","description":"The id (V4 UUID) of the communication that is being transferred away from. In many cases this will be the same as the `initiatingCommunicationId`."},"objectCommunicationId":{"type":"string","description":"The id (V4 UUID) of the communication that is being transferred."},"destinationQueueId":{"type":"string","description":"The id (V4 UUID) of the desired destination queue that the object communication should be transferred to."},"languageId":{"type":"string","description":"The unique identifier (V4 UUID) for the language that should be used to determine the destination for the conversation."},"skillIds":{"type":"array","description":"The unique identifiers (V4 UUID) for the skills that should be used to determine the destination for the conversation.","items":{"type":"string"}}}},"EmailUserEstablishedEvent":{"type":"object","required":["communicationId","conversationId","eventDateTime","eventId","initialConfiguration","sourceConfiguration","userId"],"properties":{"eventId":{"type":"string","description":"A unique (V4 UUID) eventId for this event"},"eventDateTime":{"type":"string","format":"date-time","description":"A Date Time representing the time this event occurred. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"conversationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this conversation"},"communicationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this communication."},"userId":{"type":"string","description":"A unique Id (V4 UUID) identifying the user this communication belongs to."},"queueId":{"type":"string","description":"A unique Id (V4 UUID) identifying the queue that the user is emailing on behalf of. Applies to outbound emails only."},"afterCallWorkRequired":{"type":"boolean","description":"Indicates whether or not this user will be required to complete after call work."},"initialConfiguration":{"description":"Metadata about this communication.","$ref":"#/definitions/EmailInitialConfiguration"},"sourceConfiguration":{"description":"Metadata about the source of this communication's interaction.","$ref":"#/definitions/SourceConfiguration"}}},"EmailUserTransferEvent":{"type":"object","required":["commandId","conversationId","destinationUserId","eventDateTime","eventId","initiatingCommunicationId","objectCommunicationId","targetCommunicationId","transferType"],"properties":{"eventId":{"type":"string","description":"A unique (V4 UUID) eventId for this event"},"eventDateTime":{"type":"string","format":"date-time","description":"A Date Time representing the time this event occurred. Date time is represented as an ISO-8601 string. 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In many cases this will be the same as the `initiatingCommunicationId`."},"objectCommunicationId":{"type":"string","description":"The id (V4 UUID) of the communication that is being transferred."},"destinationUserId":{"type":"string","description":"The id (V4 UUID) of the desired destination user that the object communication should be transferred to."}}},"EndConsultTransferEvent":{"type":"object","required":["conversationId","eventDateTime","eventId"],"properties":{"eventId":{"type":"string","description":"A unique (V4 UUID) eventId for this event"},"eventDateTime":{"type":"string","format":"date-time","description":"A Date Time representing the time this event occurred. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"conversationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this conversation"}}},"EndTransferEvent":{"type":"object","required":["commandId","conversationId","eventDateTime","eventId","finalState","objectCommunicationId"],"properties":{"eventId":{"type":"string","description":"A unique (V4 UUID) eventId for this event"},"eventDateTime":{"type":"string","format":"date-time","description":"A Date Time representing the time this event occurred. Date time is represented as an ISO-8601 string. 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Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"conversationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this conversation"},"communicationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this communication"},"ani":{"type":"string","description":"The automatic number identification if it is available for this conversation."},"aniName":{"type":"string","description":"The automatic number identification name if it is available for this conversation."},"dnis":{"type":"string","description":"The dialed number identification if it is available for this conversation."},"dnisName":{"type":"string","description":"The dialed number identification name if it is available for this conversation."},"initialConfiguration":{"description":"Metadata about this communication.","$ref":"#/definitions/InitialConfiguration"},"sourceConfiguration":{"description":"Metadata about the source of this communication's interaction.","$ref":"#/definitions/SourceConfiguration"}}},"HoldUpdatedEvent":{"type":"object","required":["communicationId","conversationId","eventDateTime","eventId","held"],"properties":{"eventId":{"type":"string","description":"A unique (V4 UUID) eventId for this event"},"eventDateTime":{"type":"string","format":"date-time","description":"A Date Time representing the time this event occurred. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"conversationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this conversation"},"communicationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this communication"},"held":{"type":"boolean","description":"Indicates whether this communication is held."}}},"InitialConfiguration":{"type":"object","properties":{"audioState":{"description":"Indicates the initial audio state for the communication.","$ref":"#/definitions/AudioState"},"alerting":{"type":"boolean","description":"Indicates that this communication's initial state is alerting. If false, the communication started in a connected state."},"inbound":{"type":"boolean","description":"Indicates the direction of this communication with respect to the contact center. `true` means the communication is INBOUND. `false` means the communication is OUTBOUND."},"invitedBy":{"type":"string","description":"The id of the communication (the \"peer\") that \"invited\" this communication, if this occurred."},"recordingActive":{"type":"boolean","description":"Indicates whether recording is active for this communication at creation."},"additionalInfo":{"type":"object","description":"Additional metadata about this session which should be recorded by the platform but which will not be indexed or searchable. Primarily for diagnostic value. Any information that needs to be accessible through other components like Analytics should be moved to dedicated fields.","additionalProperties":{"type":"string"}}}},"IvrEstablishedEvent":{"type":"object","required":["communicationId","conversationId","eventDateTime","eventId","initialConfiguration","sourceConfiguration"],"properties":{"eventId":{"type":"string","description":"A unique (V4 UUID) eventId for this event"},"eventDateTime":{"type":"string","format":"date-time","description":"A Date Time representing the time this event occurred. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"conversationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this conversation"},"communicationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this communication"},"ivrPhoneNumber":{"type":"string","description":"The phone number for this IVR, if any is known"},"ivrName":{"type":"string","description":"A displayable name for this IVR, if any is known."},"ani":{"type":"string","description":"The automatic number identification if it is available for this conversation."},"dnis":{"type":"string","description":"The dialed number identification if it is available for this conversation."},"initialConfiguration":{"description":"Metadata about this communication.","$ref":"#/definitions/InitialConfiguration"},"sourceConfiguration":{"description":"Metadata about the source of this communication's interaction.","$ref":"#/definitions/SourceConfiguration"}}},"MessagingCommunicationAnsweredEvent":{"type":"object","required":["communicationId","conversationId","eventDateTime","eventId"],"properties":{"eventId":{"type":"string","description":"A unique (V4 UUID) eventId for this event"},"eventDateTime":{"type":"string","format":"date-time","description":"A Date Time representing the time this event occurred. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"conversationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this conversation"},"communicationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this communication"}}},"MessagingCommunicationDispositionAppliedEvent":{"type":"object","required":["communicationId","conversationId","eventDateTime","eventId"],"properties":{"eventId":{"type":"string","description":"A unique (V4 UUID) eventId for this event"},"eventDateTime":{"type":"string","format":"date-time","description":"A Date Time representing the time this event occurred. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"conversationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this conversation"},"communicationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this communication"},"code":{"type":"string","description":"The wrapup-code (V4 UUID) used to disposition this interaction. If this value is not provided the disposition is considered skipped."},"notes":{"type":"string","description":"Text entered by the agent to describe the interaction or disposition. Ignored if the disposition is considered skipped."},"tags":{"type":"array","description":"The list of tags selected by the agent to describe the interaction or disposition. Ignored if the disposition is considered skipped.","items":{"type":"string"}}}},"MessagingCommunicationEndedEvent":{"type":"object","required":["communicationId","conversationId","disconnectType","eventDateTime","eventId"],"properties":{"eventId":{"type":"string","description":"A unique (V4 UUID) eventId for this event"},"eventDateTime":{"type":"string","format":"date-time","description":"A Date Time representing the time this event occurred. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"conversationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this conversation"},"communicationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this communication."},"disconnectType":{"type":"string","description":"Indicates how this communication was ended.","enum":["Unknown","Self","Peer","System","Error","Transfer","TransferACD","TransferUser"]}}},"MessagingEndTransferEvent":{"type":"object","required":["commandId","conversationId","eventDateTime","eventId","finalState","objectCommunicationId"],"properties":{"eventId":{"type":"string","description":"A unique (V4 UUID) eventId for this event"},"eventDateTime":{"type":"string","format":"date-time","description":"A Date Time representing the time this event occurred. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"conversationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this conversation"},"commandId":{"type":"string","description":"The id (V4 UUID) used to identify the transfer already started by the external platform."},"finalState":{"type":"string","description":"Indicates whether the transfer completed successfully, was cancelled, or failed for some reason.","enum":["Completed","Canceled","Failed"]},"objectCommunicationId":{"type":"string","description":"The id (V4 UUID) of the communication that was being transferred."}}},"MessagingExternalEstablishedEvent":{"type":"object","required":["communicationId","conversationId","eventDateTime","eventId","initialConfiguration","sourceConfiguration"],"properties":{"eventId":{"type":"string","description":"A unique (V4 UUID) eventId for this event"},"eventDateTime":{"type":"string","format":"date-time","description":"A Date Time representing the time this event occurred. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"conversationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this conversation"},"communicationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this communication."},"displayName":{"type":"string","description":"A name for the participant if it is available for this conversation."},"initialConfiguration":{"description":"Metadata about this communication.","$ref":"#/definitions/MessagingInitialConfiguration"},"sourceConfiguration":{"description":"Metadata about the source of this communication's interaction.","$ref":"#/definitions/SourceConfiguration"}}},"MessagingFlowEstablishedEvent":{"type":"object","required":["communicationId","conversationId","eventDateTime","eventId","initialConfiguration","sourceConfiguration"],"properties":{"eventId":{"type":"string","description":"A unique (V4 UUID) eventId for this event"},"eventDateTime":{"type":"string","format":"date-time","description":"A Date Time representing the time this event occurred. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"conversationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this conversation"},"communicationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this communication."},"initialConfiguration":{"description":"Metadata about this communication.","$ref":"#/definitions/MessagingInitialConfiguration"},"sourceConfiguration":{"description":"Metadata about the source of this communication's interaction.","$ref":"#/definitions/SourceConfiguration"}}},"MessagingHoldUpdatedEvent":{"type":"object","required":["communicationId","conversationId","eventDateTime","eventId","held"],"properties":{"eventId":{"type":"string","description":"A unique (V4 UUID) eventId for this event"},"eventDateTime":{"type":"string","format":"date-time","description":"A Date Time representing the time this event occurred. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"conversationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this conversation"},"communicationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this communication"},"held":{"type":"boolean","description":"Indicates whether this communication is held."}}},"MessagingInitialConfiguration":{"type":"object","required":["fromAddress","toAddress"],"properties":{"toAddress":{"type":"string","description":"Address for the participant on receiving side of the message conversation. If the address is a phone number, E.164 format is recommended."},"fromAddress":{"type":"string","description":"Address for the participant on the sending side of the message conversation. If the address is a phone number, E.164 format is recommended."},"messageType":{"type":"string","description":"The type of message platform from which the message originated.","enum":["Sms","Twitter","Facebook","Line","WhatsApp","WebMessage","Open","Instagram","Unknown"]},"held":{"type":"boolean","description":"Indicates that this communication's initial state is held."},"alerting":{"type":"boolean","description":"Indicates that this communication's initial state is alerting. If false, the communication started in a connected state."},"inbound":{"type":"boolean","description":"Indicates the direction of this communication with respect to the contact center. `true` means the communication is INBOUND. `false` means the communication is OUTBOUND."},"invitedBy":{"type":"string","description":"The id of the communication (the \"peer\") that \"invited\" this communication, if this occurred."},"additionalInfo":{"type":"object","description":"Additional metadata about this session which should be recorded by the platform but which will not be indexed or searchable. Primarily for diagnostic value. Any information that needs to be accessible through other components like Analytics should be moved to dedicated fields.","additionalProperties":{"type":"string"}}}},"MessagingProgressTransferEvent":{"type":"object","required":["commandId","conversationId","destinationCommunicationId","eventDateTime","eventId","objectCommunicationId"],"properties":{"eventId":{"type":"string","description":"A unique (V4 UUID) eventId for this event"},"eventDateTime":{"type":"string","format":"date-time","description":"A Date Time representing the time this event occurred. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"conversationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this conversation"},"commandId":{"type":"string","description":"The id (V4 UUID) used to identify the transfer already started by the external platform."},"objectCommunicationId":{"type":"string","description":"The id (V4 UUID) of the communication that is being transferred."},"destinationCommunicationId":{"type":"string","description":"The id (V4 UUID) of the communication that is being transferred to."}}},"MessagingRoutingEstablishedEvent":{"type":"object","required":["communicationId","conversationId","eventDateTime","eventId","initialConfiguration","queueId","sourceConfiguration"],"properties":{"eventId":{"type":"string","description":"A unique (V4 UUID) eventId for this event"},"eventDateTime":{"type":"string","format":"date-time","description":"A Date Time representing the time this event occurred. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"conversationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this conversation"},"communicationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this communication."},"queueId":{"type":"string","description":"The id of the queue that is routing this conversation."},"skillIds":{"type":"array","description":"The unique identifiers for the skills that should be used to determine the destination for the conversation.","items":{"type":"string"}},"languageId":{"type":"string","description":"The unique identifier for the language that should be used to determine the destination for the conversation."},"label":{"type":"string","description":"An optional label that categorizes the conversation. Max-utilization settings can be configured at a per-label level."},"initialConfiguration":{"description":"Metadata about this communication.","$ref":"#/definitions/MessagingInitialConfiguration"},"sourceConfiguration":{"description":"Metadata about the source of this communication's interaction.","$ref":"#/definitions/SourceConfiguration"}}},"MessagingRoutingTransferEvent":{"type":"object","required":["commandId","conversationId","destinationQueueId","eventDateTime","eventId","initiatingCommunicationId","objectCommunicationId","targetCommunicationId","transferType"],"properties":{"eventId":{"type":"string","description":"A unique (V4 UUID) eventId for this event"},"eventDateTime":{"type":"string","format":"date-time","description":"A Date Time representing the time this event occurred. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"conversationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this conversation"},"transferType":{"type":"string","description":"Indicates the desired type of transfer.","enum":["Attended","Unattended"]},"commandId":{"type":"string","description":"The id (V4 UUID) used by the external platform to refer to the transfer in subsequent *Transfer events."},"initiatingCommunicationId":{"type":"string","description":"Indicates the desired type of transfer."},"targetCommunicationId":{"type":"string","description":"The id (V4 UUID) of the communication that is being transferred away from. In many cases this will be the same as the `initiatingCommunicationId`."},"objectCommunicationId":{"type":"string","description":"The id (V4 UUID) of the communication that is being transferred."},"destinationQueueId":{"type":"string","description":"The id (V4 UUID) of the desired destination queue that the object communication should be transferred to."},"languageId":{"type":"string","description":"The unique identifier (V4 UUID) for the language that should be used to determine the destination for the conversation."},"skillIds":{"type":"array","description":"The unique identifiers (V4 UUID) for the skills that should be used to determine the destination for the conversation.","items":{"type":"string"}}}},"MessagingUserEstablishedEvent":{"type":"object","required":["communicationId","conversationId","eventDateTime","eventId","initialConfiguration","sourceConfiguration","userId"],"properties":{"eventId":{"type":"string","description":"A unique (V4 UUID) eventId for this event"},"eventDateTime":{"type":"string","format":"date-time","description":"A Date Time representing the time this event occurred. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"conversationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this conversation"},"communicationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this communication."},"userId":{"type":"string","description":"A unique Id (V4 UUID) identifying the user this communication belongs to."},"queueId":{"type":"string","description":"A unique Id (V4 UUID) identifying the queue that the user is messaging on behalf of. Applies to outbound messages only."},"afterCallWorkRequired":{"type":"boolean","description":"Indicates whether or not this user will be required to complete after call work."},"initialConfiguration":{"description":"Metadata about this communication.","$ref":"#/definitions/MessagingInitialConfiguration"},"sourceConfiguration":{"description":"Metadata about the source of this communication's interaction.","$ref":"#/definitions/SourceConfiguration"}}},"MessagingUserTransferEvent":{"type":"object","required":["commandId","conversationId","destinationUserId","eventDateTime","eventId","initiatingCommunicationId","objectCommunicationId","targetCommunicationId","transferType"],"properties":{"eventId":{"type":"string","description":"A unique (V4 UUID) eventId for this event"},"eventDateTime":{"type":"string","format":"date-time","description":"A Date Time representing the time this event occurred. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"conversationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this conversation"},"transferType":{"type":"string","description":"Indicates the desired type of transfer.","enum":["Attended","Unattended"]},"commandId":{"type":"string","description":"The id (V4 UUID) used by the external platform to refer to the transfer in subsequent Transfer events."},"initiatingCommunicationId":{"type":"string","description":"The id (V4 UUID) of the communication representing the participant that is initiating the transfer."},"targetCommunicationId":{"type":"string","description":"The id (V4 UUID) of the communication that is being transferred away from. In many cases this will be the same as the `initiatingCommunicationId`."},"objectCommunicationId":{"type":"string","description":"The id (V4 UUID) of the communication that is being transferred."},"destinationUserId":{"type":"string","description":"The id (V4 UUID) of the desired destination user that the object communication should be transferred to."}}},"PhoneEstablishedEvent":{"type":"object","required":["communicationId","conversationId","eventDateTime","eventId","initialConfiguration","sourceConfiguration"],"properties":{"eventId":{"type":"string","description":"A unique (V4 UUID) eventId for this event"},"eventDateTime":{"type":"string","format":"date-time","description":"A Date Time representing the time this event occurred. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"conversationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this conversation"},"communicationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this communication"},"phoneNumber":{"type":"string","description":"The phone number for this phone."},"ani":{"type":"string","description":"The automatic number identification if it is available for this conversation."},"dnis":{"type":"string","description":"The dialed number identification if it is available for this conversation."},"initialConfiguration":{"description":"Metadata about this communication.","$ref":"#/definitions/InitialConfiguration"},"sourceConfiguration":{"description":"Metadata about the source of this communication's interaction.","$ref":"#/definitions/SourceConfiguration"}}},"PhoneTransferEvent":{"type":"object","required":["commandId","conversationId","destinationPhoneNumber","eventDateTime","eventId","initiatingCommunicationId","objectCommunicationId","targetCommunicationId","transferType"],"properties":{"eventId":{"type":"string","description":"A unique (V4 UUID) eventId for this event"},"eventDateTime":{"type":"string","format":"date-time","description":"A Date Time representing the time this event occurred. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"conversationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this conversation"},"transferType":{"type":"string","description":"Indicates the desired type of transfer.","enum":["Attended","Unattended"]},"commandId":{"type":"string","description":"The id (V4 UUID) used by the external platform to refer to the transfer in subsequent Transfer events."},"initiatingCommunicationId":{"type":"string","description":"The id (V4 UUID) of the communication representing the participant that is initiating the transfer."},"targetCommunicationId":{"type":"string","description":"The id (V4 UUID) of the communication that is being transferred away from. In many cases this will be the same as the `initiatingCommunicationId`."},"objectCommunicationId":{"type":"string","description":"The id (V4 UUID) of the communication that is being transferred."},"destinationPhoneNumber":{"type":"string","description":"The desired destination phone number that the object communication should be transferred to."}}},"ProgressConsultTransferEvent":{"type":"object","required":["conversationId","destinationCommunicationId","eventDateTime","eventId","initiatingCommunicationId","objectCommunicationId"],"properties":{"eventId":{"type":"string","description":"A unique (V4 UUID) eventId for this event"},"eventDateTime":{"type":"string","format":"date-time","description":"A Date Time representing the time this event occurred. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"conversationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this conversation"},"initiatingCommunicationId":{"type":"string","description":"The id (V4 UUID) of the communication representing the participant that is initiating the transfer."},"destinationCommunicationId":{"type":"string","description":"The id (V4 UUID) of the communication that is being transferred to."},"objectCommunicationId":{"type":"string","description":"The id (V4 UUID) of the communication that is being transferred."}}},"ProgressTransferEvent":{"type":"object","required":["commandId","conversationId","destinationCommunicationId","eventDateTime","eventId","objectCommunicationId"],"properties":{"eventId":{"type":"string","description":"A unique (V4 UUID) eventId for this event"},"eventDateTime":{"type":"string","format":"date-time","description":"A Date Time representing the time this event occurred. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"conversationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this conversation"},"commandId":{"type":"string","description":"The id (V4 UUID) used to identify the transfer already started by the external platform."},"objectCommunicationId":{"type":"string","description":"The id (V4 UUID) of the communication that is being transferred."},"destinationCommunicationId":{"type":"string","description":"The id (V4 UUID) of the communication that is being transferred to."}}},"RoutingEstablishedEvent":{"type":"object","required":["communicationId","conversationId","eventDateTime","eventId","initialConfiguration","queueId","sourceConfiguration"],"properties":{"eventId":{"type":"string","description":"A unique (V4 UUID) eventId for this event"},"eventDateTime":{"type":"string","format":"date-time","description":"A Date Time representing the time this event occurred. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"conversationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this conversation"},"communicationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this communication"},"phoneNumber":{"type":"string","description":"Identifies the phone number used to reach this queue if it is different from the information that would be accessed by queueId."},"queueId":{"type":"string","description":"The id (V4 UUID) of the queue that is routing this conversation."},"ani":{"type":"string","description":"The automatic number identification if it is available for this conversation."},"dnis":{"type":"string","description":"The dialed number identification if it is available for this conversation."},"skillIds":{"type":"array","description":"The unique identifiers (V4 UUID) for the skills that should be used to determine the destination for the conversation.","items":{"type":"string"}},"languageId":{"type":"string","description":"The unique identifier (V4 UUID) for the language that should be used to determine the destination for the conversation."},"initialConfiguration":{"description":"Metadata about this communication.","$ref":"#/definitions/InitialConfiguration"},"sourceConfiguration":{"description":"Metadata about the source of this communication's interaction.","$ref":"#/definitions/SourceConfiguration"}}},"RoutingTransferEvent":{"type":"object","required":["commandId","conversationId","destinationQueueId","eventDateTime","eventId","initiatingCommunicationId","objectCommunicationId","targetCommunicationId","transferType"],"properties":{"eventId":{"type":"string","description":"A unique (V4 UUID) eventId for this event"},"eventDateTime":{"type":"string","format":"date-time","description":"A Date Time representing the time this event occurred. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"conversationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this conversation"},"transferType":{"type":"string","description":"Indicates the desired type of transfer.","enum":["Attended","Unattended"]},"commandId":{"type":"string","description":"The id (V4 UUID) used by the external platform to refer to the transfer in subsequent *Transfer events."},"initiatingCommunicationId":{"type":"string","description":"Indicates the desired type of transfer."},"targetCommunicationId":{"type":"string","description":"The id (V4 UUID) of the communication that is being transferred away from. In many cases this will be the same as the `initiatingCommunicationId`."},"objectCommunicationId":{"type":"string","description":"The id (V4 UUID) of the communication that is being transferred."},"destinationQueueId":{"type":"string","description":"The id (V4 UUID) of the desired destination queue that the object communication should be transferred to."},"languageId":{"type":"string","description":"The unique identifier (V4 UUID) for the language that should be used to determine the destination for the conversation."},"skillIds":{"type":"array","description":"The unique identifiers (V4 UUID) for the skills that should be used to determine the destination for the conversation.","items":{"type":"string"}}}},"SourceConfiguration":{"type":"object","required":["interactionId","sourceId"],"properties":{"sourceId":{"type":"string","description":"Identifies the external platform that is the source of the conversation."},"interactionId":{"type":"string","description":"The customer's unique external identifier associated with the conversation that comes from the external platform."},"tagId":{"type":"string","description":"The customer's external identifier or tag associated with the conversation. If set, it will be used to tag the conversation."}}},"UserEstablishedEvent":{"type":"object","required":["communicationId","conversationId","eventDateTime","eventId","initialConfiguration","sourceConfiguration","userId"],"properties":{"eventId":{"type":"string","description":"A unique (V4 UUID) eventId for this event"},"eventDateTime":{"type":"string","format":"date-time","description":"A Date Time representing the time this event occurred. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"conversationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this conversation"},"communicationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this communication"},"phoneNumber":{"type":"string","description":"Identifies the phone number used to reach this user if it is different from the information that would be accessed by userId."},"userId":{"type":"string","description":"The userId (V4 UUID) for the user this communication belongs to."},"stationId":{"type":"string","description":"A Station ID (V4 UUID) that identifies the station being used if the user is using a station and the stationId is known."},"ani":{"type":"string","description":"The automatic number identification if it is available for this conversation."},"dnis":{"type":"string","description":"The dialed number identification if it is available for this conversation."},"afterCallWorkRequired":{"type":"boolean","description":"Indicates whether or not this user will be required to complete after call work."},"queueId":{"type":"string","description":"The id (V4 UUID) of the queue that the user is calling on behalf of. Applies to outbound calls only."},"initialConfiguration":{"description":"Metadata about this communication.","$ref":"#/definitions/InitialConfiguration"},"sourceConfiguration":{"description":"Metadata about the source of this communication's interaction.","$ref":"#/definitions/SourceConfiguration"}}},"UserTransferEvent":{"type":"object","required":["commandId","conversationId","destinationUserId","eventDateTime","eventId","initiatingCommunicationId","objectCommunicationId","targetCommunicationId","transferType"],"properties":{"eventId":{"type":"string","description":"A unique (V4 UUID) eventId for this event"},"eventDateTime":{"type":"string","format":"date-time","description":"A Date Time representing the time this event occurred. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"conversationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this conversation"},"transferType":{"type":"string","description":"Indicates the desired type of transfer.","enum":["Attended","Unattended"]},"commandId":{"type":"string","description":"The id (V4 UUID) used by the external platform to refer to the transfer in subsequent Transfer events."},"initiatingCommunicationId":{"type":"string","description":"The id (V4 UUID) of the communication representing the participant that is initiating the transfer."},"targetCommunicationId":{"type":"string","description":"The id (V4 UUID) of the communication that is being transferred away from. In many cases this will be the same as the `initiatingCommunicationId`."},"objectCommunicationId":{"type":"string","description":"The id (V4 UUID) of the communication that is being transferred."},"destinationUserId":{"type":"string","description":"The id (V4 UUID) of the desired destination user that the object communication should be transferred to."}}},"BatchUserRoutingStatusEventRequest":{"type":"object","properties":{"userRoutingStatusEvents":{"type":"array","description":"UserRoutingStatus events for this batch","items":{"$ref":"#/definitions/UserRoutingStatusEvent"}}},"description":"A maximum of 100 events are allowed per request"},"UserRoutingStatusEvent":{"type":"object","required":["agentId","eventDateTime","eventId","sourceId","status"],"properties":{"eventId":{"type":"string","description":"A unique (UUID) eventId for this event"},"eventDateTime":{"type":"string","format":"date-time","description":"A timestamp as epoch representing the time this event occurred. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"agentId":{"type":"string","description":"Unique identifier of the agent."},"status":{"type":"string","description":"The agent's current routing status.","enum":["OffQueue","Idle","Interacting","Communicating","NotResponding"]},"sourceId":{"type":"string","description":"The agent's source platform Id."}}},"BatchUserPresenceEventRequest":{"type":"object","properties":{"userPresenceEvents":{"type":"array","description":"UserPresence events for this batch","items":{"$ref":"#/definitions/UserPresenceEvent"}}},"description":"A maximum of 100 events are allowed per request"},"UserPresenceEvent":{"type":"object","required":["eventDateTime","eventId","sourceId","userId"],"properties":{"eventId":{"type":"string","description":"A unique (V4 UUID) eventId for this event"},"eventDateTime":{"type":"string","format":"date-time","description":"A Date Time representing the time this event occurred. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"userId":{"type":"string","description":"The User ID of the user associated with this UserPresence"},"sourceId":{"type":"string","description":"The id (V4 UUID) of the presence source being updated"},"presenceDefinitionId":{"type":"string","description":"The id (UUID) of the presence definition that the user presence is associated with"},"message":{"type":"string","description":"The message associated with the presence"}}},"AuthzDivision":{"type":"object","required":["description"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"description":{"type":"string","description":"A helpful description for the division."},"homeDivision":{"type":"boolean","description":"A flag indicating whether this division is the \"Home\" (default) division. Cannot be modified and any supplied value will be ignored on create or update.","readOnly":true},"objectCounts":{"type":"object","description":"A count of objects in this division, grouped by type.","readOnly":true,"additionalProperties":{"type":"integer","format":"int64"}},"selfUri":{"type":"string","format":"uri","description":"The URI for this 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globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"domain":{"type":"string"},"permissionMap":{"type":"object","additionalProperties":{"type":"array","items":{"$ref":"#/definitions/DomainPermission"}}},"selfUri":{"type":"string","format":"uri","description":"The URI for this 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URI for this object","readOnly":true}}},"IdentityProviderEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/IdentityProvider"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"lastUri":{"type":"string","format":"uri"},"firstUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"previousUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"DomainEntityRef":{"type":"object","properties":{"id":{"type":"string"},"name":{"type":"string"},"selfUri":{"type":"string","format":"uri"}}},"OAuthAuthorization":{"type":"object","properties":{"client":{"$ref":"#/definitions/OAuthClient"},"scope":{"type":"array","items":{"type":"string"}},"roles":{"type":"array","items":{"type":"string"}},"resourceOwner":{"$ref":"#/definitions/DomainEntityRef"},"dateCreated":{"type":"string","format":"date-time","description":"Date 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For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"dateModified":{"type":"string","format":"date-time","description":"Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"createdBy":{"$ref":"#/definitions/DomainEntityRef"},"modifiedBy":{"$ref":"#/definitions/DomainEntityRef"},"pending":{"type":"boolean"},"state":{"type":"string","enum":["Unauthorized","Requested","Authorized","Revoked"]},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"OAuthClient":{"type":"object","required":["authorizedGrantType","name"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string","description":"The name of the OAuth client."},"accessTokenValiditySeconds":{"type":"integer","format":"int64","description":"The number of seconds, between 5mins and 48hrs, until tokens created with this client expire. If this field is omitted, a default of 24 hours will be applied."},"description":{"type":"string"},"registeredRedirectUri":{"type":"array","description":"List of allowed callbacks for this client. For example: https://myap.example.com/auth/callback","items":{"type":"string","format":"uri"}},"secret":{"type":"string","description":"System created secret assigned to this client. Secrets are required for code authorization and client credential grants."},"roleIds":{"type":"array","description":"Deprecated. Use roleDivisions instead.","uniqueItems":true,"items":{"type":"string"}},"dateCreated":{"type":"string","format":"date-time","description":"Date this client was created. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"dateModified":{"type":"string","format":"date-time","description":"Date this client was last modified. Date time is represented as an ISO-8601 string. 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Used in browser and mobile apps where the secret can not be secured.\nSAML2-Bearer extension grant type - SAML2 assertion provider for user authentication at the token endpoint.\nClient Credential grant type - Used to created access tokens that are tied only to the client.\n","enum":["CODE","TOKEN","SAML2-BEARER","PASSWORD","CLIENT-CREDENTIALS"]},"scope":{"type":"array","description":"The scope requested by this client. Scopes only apply to clients not using the client_credential grant","items":{"type":"string"}},"roleDivisions":{"type":"array","description":"Set of roles and their corresponding divisions associated with this client. Roles and divisions only apply to clients using the client_credential grant","uniqueItems":true,"items":{"$ref":"#/definitions/RoleDivision"}},"state":{"type":"string","description":"The state of the OAuth client.\nActive: The OAuth client can be used to create access tokens. 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object","readOnly":true}}},"PureCloud":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"disabled":{"type":"boolean"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"PureEngage":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"disabled":{"type":"boolean"},"issuerURI":{"type":"string"},"ssoTargetURI":{"type":"string"},"sloURI":{"type":"string"},"sloBinding":{"type":"string"},"relyingPartyIdentifier":{"type":"string"},"certificate":{"type":"string"},"certificates":{"type":"array","items":{"type":"string"}},"autoProvisionUsers":{"type":"boolean"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"Salesforce":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"disabled":{"type":"boolean"},"issuerURI":{"type":"string"},"ssoTargetURI":{"type":"string"},"sloURI":{"type":"string"},"sloBinding":{"type":"string"},"relyingPartyIdentifier":{"type":"string"},"certificate":{"type":"string"},"certificates":{"type":"array","items":{"type":"string"}},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"EmbeddedIntegration":{"type":"object","properties":{"enableWhitelist":{"type":"boolean"},"domainWhitelist":{"type":"array","items":{"type":"string"}}}},"IpAddressAuthentication":{"type":"object","properties":{"networkWhitelist":{"type":"array","items":{"type":"string"}}}},"OrgWhitelistSettings":{"type":"object","properties":{"enableWhitelist":{"type":"boolean"},"domainWhitelist":{"type":"array","items":{"type":"string"}}}},"OrgAuthSettings":{"type":"object","properties":{"multifactorAuthenticationRequired":{"type":"boolean","description":"Indicates whether multi-factor authentication is required."},"domainAllowlistEnabled":{"type":"boolean","description":"Indicates whether the domain allowlist is enabled."},"domainAllowlist":{"type":"array","description":"The list of domains that will be allowed to embed Genesys Cloud applications.","items":{"type":"string"}},"ipAddressAllowlist":{"type":"array","description":"The list of IP addresses that will be allowed to 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Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"dateModified":{"type":"string","format":"date-time","description":"Date this client was last modified. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"createdBy":{"description":"User that created this client","$ref":"#/definitions/DomainEntityRef"},"modifiedBy":{"description":"User that last modified this client","$ref":"#/definitions/DomainEntityRef"},"authorizedGrantType":{"type":"string","description":"The OAuth Grant/Client type supported by this client.\nCode Authorization Grant/Client type - Preferred client type where the Client ID and Secret are required to create tokens. Used where the secret can be secured.\nPKCE-Enabled Code Authorization grant type - Code grant type which requires PKCE challenge and verifier to create tokens. Used in public clients for increased security.\nImplicit grant type - Client ID only is required to create tokens. Used in browser and mobile apps where the secret can not be secured.\nSAML2-Bearer extension grant type - SAML2 assertion provider for user authentication at the token endpoint.\nClient Credential grant type - Used to created access tokens that are tied only to the client.\n","enum":["CODE","TOKEN","SAML2-BEARER","PASSWORD","CLIENT-CREDENTIALS"]},"scope":{"type":"array","description":"The scope requested by this client. Scopes only apply to clients not using the client_credential grant","items":{"type":"string"}},"roleDivisions":{"type":"array","description":"Set of roles and their corresponding divisions associated with this client. Roles and divisions only apply to clients using the client_credential grant","uniqueItems":true,"items":{"$ref":"#/definitions/RoleDivision"}},"state":{"type":"string","description":"The state of the OAuth client.\nActive: The OAuth client can be used to create access tokens. This is the default state.\nDisabled: Access tokens created by the client are invalid and new ones cannot be created.\nInactive: Access tokens cannot be created with this OAuth client and it will be deleted.","enum":["active","disabled","inactive"]},"dateToDelete":{"type":"string","format":"date-time","description":"The time at which this client will be deleted. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"organization":{"description":"The  oauth client's organization.","readOnly":true,"$ref":"#/definitions/NamedEntity"}}},"TokenInfo":{"type":"object","properties":{"organization":{"description":"The current organization","readOnly":true,"$ref":"#/definitions/NamedEntity"},"homeOrganization":{"description":"The token's home organization","readOnly":true,"$ref":"#/definitions/NamedEntity"},"authorizedScope":{"type":"array","description":"The list of scopes authorized for the OAuth client","readOnly":true,"items":{"type":"string"}},"clonedUser":{"description":"Only present when a user is a clone of trustee user in the trustor org.","readOnly":true,"$ref":"#/definitions/TokenInfoClonedUser"},"OAuthClient":{"$ref":"#/definitions/OrgOAuthClient"}}},"TokenInfoClonedUser":{"type":"object","properties":{"id":{"type":"string","description":"User id of the original native user","readOnly":true},"organization":{"description":"Organization of the original native user","readOnly":true,"$ref":"#/definitions/Entity"}}},"AutoAnswerSetting":{"type":"object","required":["enabled"],"properties":{"enabled":{"type":"boolean","description":"The media type status."}}},"AutoAnswerSettings":{"type":"object","required":["settings"],"properties":{"settings":{"type":"object","description":"Map of conversation media type enabled status.","additionalProperties":{"$ref":"#/definitions/AutoAnswerSetting"}}}},"ActiveAlertCount":{"type":"object","properties":{"count":{"type":"integer","format":"int32","description":"The count of active alerts for a user."}}},"AddressableEntityRef":{"type":"object","properties":{"id":{"type":"string"},"selfUri":{"type":"string","format":"uri"}}},"Biography":{"type":"object","properties":{"biography":{"type":"string","description":"Personal detailed description"},"interests":{"type":"array","items":{"type":"string"}},"hobbies":{"type":"array","items":{"type":"string"}},"spouse":{"type":"string"},"education":{"type":"array","description":"User education details","items":{"$ref":"#/definitions/Education"}}}},"Chat":{"type":"object","properties":{"jabberId":{"type":"string"}}},"Contact":{"type":"object","properties":{"address":{"type":"string","description":"Email address or phone number for this contact type"},"display":{"type":"string","description":"Formatted version of the address property","readOnly":true},"mediaType":{"type":"string","enum":["PHONE","EMAIL","SMS"]},"type":{"type":"string","enum":["PRIMARY","WORK","WORK2","WORK3","WORK4","HOME","MOBILE","MAIN","OTHER"]},"extension":{"type":"string","description":"Use internal extension instead of address. Mutually exclusive with the address field."},"countryCode":{"type":"string"},"integration":{"type":"string","example":"microsoftteams","description":"Integration tag value if this number is associated with an external integration."}}},"Division":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"DomainRole":{"type":"object","properties":{"id":{"type":"string","description":"The ID of the role"},"name":{"type":"string","description":"The name of the role"}}},"Education":{"type":"object","properties":{"school":{"type":"string"},"fieldOfStudy":{"type":"string"},"notes":{"type":"string","description":"Notes about education has a 2000 character limit"},"dateStart":{"type":"string","format":"date","description":"Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"},"dateEnd":{"type":"string","format":"date","description":"Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"}}},"EmployerInfo":{"type":"object","properties":{"officialName":{"type":"string"},"employeeId":{"type":"string"},"employeeType":{"type":"string"},"dateHire":{"type":"string"}}},"Geolocation":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"type":{"type":"string","description":"A string used to describe the type of client the geolocation is being updated from e.g. ios, android, web, etc."},"primary":{"type":"boolean","description":"A boolean used to tell whether or not to set this geolocation client as the primary on a PATCH"},"latitude":{"type":"number","format":"double"},"longitude":{"type":"number","format":"double"},"country":{"type":"string"},"region":{"type":"string"},"city":{"type":"string"},"locations":{"type":"array","items":{"$ref":"#/definitions/LocationDefinition"}},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"Group":{"type":"object","required":["name","rulesVisible","type","visibility"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string","description":"The group name."},"description":{"type":"string"},"dateModified":{"type":"string","format":"date-time","description":"Last modified date/time. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"memberCount":{"type":"integer","format":"int64","description":"Number of members.","readOnly":true},"state":{"type":"string","description":"Active, inactive, or deleted state.","readOnly":true,"enum":["active","inactive","deleted"]},"version":{"type":"integer","format":"int32","description":"Current version for this resource.","readOnly":true},"type":{"type":"string","description":"Type of group.","enum":["official","social"]},"images":{"type":"array","items":{"$ref":"#/definitions/UserImage"}},"addresses":{"type":"array","items":{"$ref":"#/definitions/GroupContact"}},"rulesVisible":{"type":"boolean","description":"Are membership rules visible to the person requesting to view the group"},"visibility":{"type":"string","description":"Who can view this group","enum":["public","owners","members"]},"rolesEnabled":{"type":"boolean","description":"Allow roles to be assigned to this group"},"owners":{"type":"array","description":"Owners of the group","items":{"$ref":"#/definitions/User"}},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"GroupContact":{"type":"object","required":["address","mediaType","type"],"properties":{"address":{"type":"string","description":"Phone number for this contact type"},"extension":{"type":"string","description":"Extension is set if the number is e164 valid"},"display":{"type":"string","description":"Formatted version of the address property","readOnly":true},"type":{"type":"string","description":"Contact type of the address","enum":["GROUPRING","GROUPPHONE"]},"mediaType":{"type":"string","description":"Media type of the address","enum":["PHONE"]}}},"InteractionStatsAlert":{"type":"object","required":["alertTypes","dimension","dimensionValue","mediaType","metric","name","notificationUsers","numericRange","ruleId","startDate","statistic","unread","value"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string","description":"Name of the rule that generated the alert","readOnly":true},"dimension":{"type":"string","description":"The dimension of concern.","readOnly":true,"enum":["queueId","userId"]},"dimensionValue":{"type":"string","description":"The value of the dimension.","readOnly":true},"metric":{"type":"string","description":"The metric to be assessed.","readOnly":true,"enum":["tAbandon","tAnswered","tTalk","nOffered","tHandle","nTransferred","oServiceLevel","tWait","tHeld","tAcw"]},"mediaType":{"type":"string","description":"The media type.","readOnly":true,"enum":["voice","chat","email","callback","message"]},"numericRange":{"type":"string","description":"The comparison descriptor used against the metric's value.","readOnly":true,"enum":["gt","gte","lt","lte","eq","ne"]},"statistic":{"type":"string","description":"The statistic of concern for the metric.","readOnly":true,"enum":["count","min","ratio","max"]},"value":{"type":"number","format":"double","description":"The threshold value.","readOnly":true},"ruleId":{"type":"string","description":"The id of the rule.","readOnly":true},"unread":{"type":"boolean","description":"Indicates if the alert has been read."},"startDate":{"type":"string","format":"date-time","description":"The date/time the alert was created. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"endDate":{"type":"string","format":"date-time","description":"The date/time the owning rule exiting in alarm status. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"notificationUsers":{"type":"array","description":"The ids of users who were notified of alarm state change.","readOnly":true,"uniqueItems":true,"items":{"$ref":"#/definitions/User"}},"alertTypes":{"type":"array","description":"A collection of notification methods.","readOnly":true,"uniqueItems":true,"items":{"type":"string","enum":["SMS","DEVICE","EMAIL"]}},"ruleUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"Location":{"type":"object","properties":{"id":{"type":"string","description":"Unique identifier for the location"},"floorplanId":{"type":"string","description":"Unique identifier for the location floorplan image","readOnly":true},"coordinates":{"type":"object","description":"Users coordinates on the floorplan. 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Partitions resulting aggregate computations into distinct named subgroups rather than across the entire result set as if it were one group.","items":{"type":"string","enum":["askActionId","askActionResult","askActionType","botFinalIntent","botFlowSubType","botFlowType","botId","botIntent","botProduct","botProvider","botRecognitionFailureReason","botResult","botSessionId","botSlot","botVersion","conversationId","externalContactId","intermediateIntentName","knowledgeBaseId","languageCode","lastActionId","lastInputActionId","mediaType","messageType","previewMode","selfServed"]}},"filter":{"description":"Behaves like a SQL WHERE clause. This is ANDed with the interval parameter. Expresses boolean logical predicates as well as dimensional filters","$ref":"#/definitions/BotAggregateQueryFilter"},"metrics":{"type":"array","description":"Behaves like a SQL SELECT clause. Only named metrics will be retrieved.","items":{"type":"string","enum":["nBotSessionTurns","nBotSessions","oBotIntent","oBotSessionCollection","oBotSessionCollectionSelfServed","oBotSessionQuery","oBotSessionQuerySelfServed","oBotSessionTurn","oBotSlot","tBotDisconnect","tBotExit","tBotRecognitionFailure","tBotSession"]}},"flattenMultivaluedDimensions":{"type":"boolean","description":"Flattens any multivalued dimensions used in response groups (e.g. ['a','b','c']->'a,b,c')"},"views":{"type":"array","description":"Custom derived metric views","items":{"$ref":"#/definitions/BotAggregationView"}},"alternateTimeDimension":{"type":"string","description":"Dimension to use as the alternative timestamp for data in the aggregate.  Choosing \"eventTime\" uses the actual time of the data event.","enum":["eventTime"]}}},"BotAggregationView":{"type":"object","required":["function","name","target"],"properties":{"target":{"type":"string","description":"Target metric name","enum":["nBotSessionTurns","nBotSessions","oBotIntent","oBotSessionCollection","oBotSessionCollectionSelfServed","oBotSessionQuery","oBotSessionQuerySelfServed","oBotSessionTurn","oBotSlot","tBotDisconnect","tBotExit","tBotRecognitionFailure","tBotSession"]},"name":{"type":"string","description":"A unique name for this view. Must be distinct from other views and built-in metric names."},"function":{"type":"string","description":"Type of view you wish to create","enum":["rangeBound"]},"range":{"description":"Range of numbers for slicing up data","$ref":"#/definitions/AggregationRange"}}},"AnalyticsAgentGroup":{"type":"object","properties":{"agentGroupId":{"type":"string","description":"Conditional group routing agent group identifier"},"agentGroupType":{"type":"string","description":"Conditional group routing agent group type","enum":["Group","SkillGroup","Team"]}}},"AnalyticsConversationSegment":{"type":"object","properties":{"audioMuted":{"type":"boolean","description":"Flag indicating if audio is muted or not (true/false)"},"conference":{"type":"boolean","description":"Indicates whether the segment was a conference"},"destinationConversationId":{"type":"string","description":"The unique identifier of a new conversation when a conversation is ended for a conference"},"destinationSessionId":{"type":"string","description":"The unique identifier of a new session when a session is ended for a conference"},"disconnectType":{"type":"string","description":"The session disconnect type","enum":["client","conferenceTransfer","consultTransfer","dndEndpoint","dndTransfer","endpoint","error","forwardTransfer","noAnswerTransfer","notAvailableTransfer","other","peer","spam","system","timeout","transfer","transportFailure","uncallable"]},"errorCode":{"type":"string","description":"A code corresponding to the error that occurred"},"groupId":{"type":"string","description":"Unique identifier for a PureCloud group"},"q850ResponseCodes":{"type":"array","description":"Q.850 response code(s)","items":{"type":"integer","format":"int64"}},"queueId":{"type":"string","description":"Queue identifier"},"requestedLanguageId":{"type":"string","description":"Unique identifier for the language requested for an interaction"},"requestedRoutingSkillIds":{"type":"array","description":"Unique identifier(s) for skill(s) requested for an interaction","items":{"type":"string"}},"requestedRoutingUserIds":{"type":"array","description":"Unique identifier(s) for agent(s) requested for an interaction","items":{"type":"string"}},"segmentEnd":{"type":"string","format":"date-time","description":"The end time of a segment. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"segmentStart":{"type":"string","format":"date-time","description":"The start time of a segment. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"segmentType":{"type":"string","description":"The activity that takes place in the segment, such as hold or interact","enum":["alert","barging","callback","coaching","contacting","converting","delay","dialing","hold","interact","ivr","monitoring","parked","scheduled","sharing","system","transmitting","unknown","uploading","voicemail","wrapup"]},"sipResponseCodes":{"type":"array","description":"SIP response code(s)","items":{"type":"integer","format":"int64"}},"sourceConversationId":{"type":"string","description":"The unique identifier of the previous conversation when a new conversation is created for a conference"},"sourceSessionId":{"type":"string","description":"The unique identifier of the previous session when a new session is created for a conference"},"subject":{"type":"string","description":"The subject for the initial email that started this conversation"},"videoMuted":{"type":"boolean","description":"Flag indicating if video is muted/paused or not (true/false)"},"wrapUpCode":{"type":"string","description":"Wrap up code"},"wrapUpNote":{"type":"string","description":"Note entered by an agent during after-call work"},"wrapUpTags":{"type":"array","description":"Tag(s) assigned during after-call work","items":{"type":"string"}},"scoredAgents":{"type":"array","description":"Scored agents","items":{"$ref":"#/definitions/AnalyticsScoredAgent"}},"properties":{"type":"array","description":"Additional segment properties","items":{"$ref":"#/definitions/AnalyticsProperty"}}}},"AnalyticsConversationWithoutAttributes":{"type":"object","properties":{"conferenceStart":{"type":"string","format":"date-time","description":"The start time of a conference call. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"conversationEnd":{"type":"string","format":"date-time","description":"The end time of a conversation. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"conversationId":{"type":"string","description":"Unique identifier for the conversation"},"conversationInitiator":{"type":"string","description":"Indicates the participant purpose of the participant initiating a message conversation","enum":["acd","agent","api","botflow","campaign","customer","dialer","external","fax","group","inbound","ivr","manual","outbound","station","user","voicemail","voicesurveyflow","workflow"]},"conversationStart":{"type":"string","format":"date-time","description":"The start time of a conversation. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"customerParticipation":{"type":"boolean","description":"Indicates a messaging conversation in which the customer participated by sending at least one message"},"divisionIds":{"type":"array","description":"Identifier(s) of division(s) associated with a conversation","items":{"type":"string"}},"externalTag":{"type":"string","description":"External tag for the conversation"},"knowledgeBaseIds":{"type":"array","description":"The unique identifier(s) of the knowledge base(s) used","items":{"type":"string"}},"mediaStatsMinConversationMos":{"type":"number","format":"double","description":"The lowest estimated average MOS among all the audio streams belonging to this conversation"},"mediaStatsMinConversationRFactor":{"type":"number","format":"double","description":"The lowest R-factor value among all of the audio streams belonging to this conversation"},"originatingDirection":{"type":"string","description":"The original direction of the conversation","enum":["inbound","outbound"]},"selfServed":{"type":"boolean","description":"Indicates whether all flow sessions were self serviced"},"evaluations":{"type":"array","description":"Evaluations associated with this conversation","items":{"$ref":"#/definitions/AnalyticsEvaluation"}},"surveys":{"type":"array","description":"Surveys associated with this conversation","items":{"$ref":"#/definitions/AnalyticsSurvey"}},"resolutions":{"type":"array","description":"Resolutions associated with this conversation","items":{"$ref":"#/definitions/AnalyticsResolution"}},"participants":{"type":"array","description":"Participants in the conversation","items":{"$ref":"#/definitions/AnalyticsParticipantWithoutAttributes"}}}},"AnalyticsEvaluation":{"type":"object","properties":{"assigneeApplicable":{"type":"boolean","description":"Indicates whether an assignee is applicable for the evaluation. Set to false when assignee is not applicable"},"assigneeId":{"type":"string","description":"UserId of the assignee"},"calibrationId":{"type":"string","description":"The calibration ID used for the purpose of training evaluators"},"contextId":{"type":"string","description":"A unique identifier for an evaluation form, regardless of version"},"deleted":{"type":"boolean","description":"Whether the evaluation has been deleted"},"evaluationId":{"type":"string","description":"Unique identifier for the evaluation"},"evaluationStatus":{"type":"string","description":"Status of evaluation","enum":["Finished","InProgress","InReview","Pending","Retracted"]},"evaluatorId":{"type":"string","description":"A unique identifier of the user who evaluated the interaction"},"eventTime":{"type":"string","format":"date-time","description":"Specifies when an evaluation occurred. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"formId":{"type":"string","description":"ID of the evaluation form used"},"formName":{"type":"string","description":"Name of the evaluation form used"},"queueId":{"type":"string","description":"The ID of the associated queue"},"released":{"type":"boolean","description":"Whether the evaluation has been released"},"rescored":{"type":"boolean","description":"Whether the evaluation has been rescored at least once"},"userId":{"type":"string","description":"ID of the agent the evaluation was performed against"},"oTotalCriticalScore":{"type":"integer","format":"int64"},"oTotalScore":{"type":"integer","format":"int64"}}},"AnalyticsFlow":{"type":"object","properties":{"endingLanguage":{"type":"string","description":"Flow ending language, e.g. en-us"},"entryReason":{"type":"string","description":"The particular entry reason for this flow, e.g. an address, userId, or flowId"},"entryType":{"type":"string","description":"The entry type for this flow, e.g. dnis, dialer, agent, flow, or direct","enum":["agent","direct","dnis","flow","outbound"]},"exitReason":{"type":"string","description":"The exit reason for this flow, e.g. DISCONNECT"},"flowId":{"type":"string","description":"The unique identifier of this flow"},"flowName":{"type":"string","description":"The name of this flow at the time of flow execution"},"flowType":{"type":"string","description":"The type of this flow","enum":["BOT","COMMONMODULE","DIGITALBOT","INBOUNDCALL","INBOUNDCHAT","INBOUNDEMAIL","INBOUNDSHORTMESSAGE","INQUEUECALL","INQUEUEEMAIL","INQUEUESHORTMESSAGE","OUTBOUNDCALL","SECURECALL","SPEECH","SURVEYINVITE","VOICE","VOICEMAIL","VOICESURVEY","WORKFLOW","WORKITEM"]},"flowVersion":{"type":"string","description":"The version of this flow"},"issuedCallback":{"type":"boolean","description":"Flag indicating whether the flow issued a callback"},"recognitionFailureReason":{"type":"string","description":"The recognition failure reason causing to exit/disconnect"},"startingLanguage":{"type":"string","description":"Flow starting language, e.g. en-us"},"transferTargetAddress":{"type":"string","description":"The address of a flow transfer target, e.g. a phone number, an email address, or a queueId"},"transferTargetName":{"type":"string","description":"The name of a flow transfer target"},"transferType":{"type":"string","description":"The type of transfer for flows that ended with a transfer"},"outcomes":{"type":"array","description":"Flow outcomes","items":{"$ref":"#/definitions/AnalyticsFlowOutcome"}}}},"AnalyticsFlowOutcome":{"type":"object","properties":{"flowOutcome":{"type":"string","description":"Combination of unique flow outcome identifier and its value separated by colon"},"flowOutcomeEndTimestamp":{"type":"string","format":"date-time","description":"The outcome ending timestamp in ISO 8601 format. This may be null if the outcome did not succeed."},"flowOutcomeId":{"type":"string","description":"Unique identifier of a flow outcome"},"flowOutcomeStartTimestamp":{"type":"string","format":"date-time","description":"The outcome starting timestamp in ISO 8601 format"},"flowOutcomeValue":{"type":"string","description":"Flow outcome value, e.g. SUCCESS"}}},"AnalyticsMediaEndpointStat":{"type":"object","properties":{"codecs":{"type":"array","description":"The MIME type(s) of the audio encodings used by the audio streams belonging to this endpoint","items":{"type":"string"}},"discardedPackets":{"type":"integer","format":"int64","description":"The total number of packets received too late or too early, jitter queue overrun or underrun, for all audio streams belonging to this endpoint"},"duplicatePackets":{"type":"integer","format":"int64","description":"The total number of packets received with the same sequence number as another one recently received (window of 64 packets), for all audio streams belonging to this endpoint"},"eventTime":{"type":"string","format":"date-time","description":"Specifies when an event occurred. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"invalidPackets":{"type":"integer","format":"int64","description":"The total number of malformed or not RTP packets, unknown payload type, or discarded probation packets for all audio streams belonging to this endpoint"},"maxLatencyMs":{"type":"integer","format":"int64","description":"The maximum latency experienced by any audio stream belonging to this endpoint, in milliseconds"},"minMos":{"type":"number","format":"double","description":"The lowest estimated average MOS among all the audio streams belonging to this endpoint"},"minRFactor":{"type":"number","format":"double","description":"The lowest R-factor value among all of the audio streams belonging to this endpoint"},"overrunPackets":{"type":"integer","format":"int64","description":"The total number of packets for which there was no room in the jitter queue when it was received, for all audio streams belonging to this endpoint (also counted in discarded)"},"receivedPackets":{"type":"integer","format":"int64","description":"The total number of packets received for all audio streams belonging to this endpoint (includes invalid, duplicate, and discarded packets)"},"underrunPackets":{"type":"integer","format":"int64","description":"The total number of packets received after their timestamp/seqnum has been played out, for all audio streams belonging to this endpoint (also counted in discarded)"}}},"AnalyticsParticipantWithoutAttributes":{"type":"object","properties":{"externalContactId":{"type":"string","description":"External contact identifier"},"externalOrganizationId":{"type":"string","description":"External organization identifier"},"flaggedReason":{"type":"string","description":"Reason for which participant flagged conversation","enum":["general"]},"participantId":{"type":"string","description":"Unique identifier for the participant"},"participantName":{"type":"string","description":"A human readable name identifying the participant"},"purpose":{"type":"string","description":"The participant's purpose","enum":["acd","agent","api","botflow","campaign","customer","dialer","external","fax","group","inbound","ivr","manual","outbound","station","user","voicemail","voicesurveyflow","workflow"]},"screenRecording":{"type":"boolean","description":"Flag determining if a screen recording was started or not"},"teamId":{"type":"string","description":"The team ID the user is a member of"},"userId":{"type":"string","description":"Unique identifier for the user"},"sessions":{"type":"array","description":"List of sessions associated to this participant","items":{"$ref":"#/definitions/AnalyticsSession"}}}},"AnalyticsProperty":{"type":"object","properties":{"property":{"type":"string","description":"User-defined rather than intrinsic system-observed values. These are tagged onto segments by other components within PureCloud or by API users directly.  This is the name of the user-defined property."},"propertyType":{"type":"string","description":"Indicates what the data type is (e.g. integer vs string) and therefore how to evaluate what would constitute a match","enum":["bool","integer","real","date","string","uuid"]},"value":{"type":"string","description":"What property value to match against"}}},"AnalyticsProposedAgent":{"type":"object","properties":{"agentRank":{"type":"integer","format":"int32","description":"Proposed agent rank for this conversation from predictive routing (lower is better)"},"proposedAgentId":{"type":"string","description":"Unique identifier for the agent that was proposed by predictive routing"}}},"AnalyticsResolution":{"type":"object","properties":{"eventTime":{"type":"string","format":"date-time","description":"Specifies when an event occurred. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"queueId":{"type":"string","description":"The ID of the last queue on which the conversation was handled."},"userId":{"type":"string","description":"The ID of the last user who handled the conversation."},"nNextContactAvoided":{"type":"integer","format":"int64"}}},"AnalyticsScoredAgent":{"type":"object","properties":{"agentScore":{"type":"integer","format":"int32","description":"Assigned agent score for this conversation (0 - 100, higher being better)"},"scoredAgentId":{"type":"string","description":"Unique identifier for the agent that was scored for this conversation"}}},"AnalyticsSession":{"type":"object","properties":{"activeSkillIds":{"type":"array","description":"ID(s) of Skill(s) that are active on the conversation","items":{"type":"string"}},"acwSkipped":{"type":"boolean","description":"Marker for an agent that skipped after call work"},"addressFrom":{"type":"string","description":"The address that initiated an action"},"addressOther":{"type":"string","description":"The email address for the participant on the other side of the email conversation"},"addressSelf":{"type":"string","description":"The email address for the participant on this side of the email conversation"},"addressTo":{"type":"string","description":"The address receiving an action"},"agentAssistantId":{"type":"string","description":"Unique identifier of the active virtual agent assistant"},"agentBullseyeRing":{"type":"integer","format":"int32","description":"Bullseye ring of the targeted agent"},"agentOwned":{"type":"boolean","description":"Flag indicating an agent-owned callback"},"ani":{"type":"string","description":"Automatic Number Identification (caller's number)"},"assignerId":{"type":"string","description":"ID of the user that manually assigned a conversation"},"authenticated":{"type":"boolean","description":"Flag that indicates that the identity of the customer has been asserted as verified by the provider."},"bargedParticipantId":{"type":"string","description":"The participantId being barged in on (if someone (e.g. an agent) is being barged in on, this would correspond to one of the other participantIds present in the conversation)"},"bcc":{"type":"array","description":"Blind carbon copy email address(es)","items":{"type":"string"}},"callbackNumbers":{"type":"array","description":"Callback phone number(s)","items":{"type":"string"}},"callbackScheduledTime":{"type":"string","format":"date-time","description":"Scheduled callback date/time. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"callbackUserName":{"type":"string","description":"The name of the user requesting a call back"},"cc":{"type":"array","description":"Carbon copy email address(es)","items":{"type":"string"}},"cleared":{"type":"boolean","description":"Flag that indicates that the conversation has been cleared by the customer"},"coachedParticipantId":{"type":"string","description":"The participantId being coached (if someone (e.g. an agent) is being coached, this would correspond to one of the other participantIds present in the conversation)"},"cobrowseRole":{"type":"string","description":"Describes side of the cobrowse (sharer or viewer)"},"cobrowseRoomId":{"type":"string","description":"A unique identifier for a PureCloud cobrowse room"},"deliveryStatus":{"type":"string","description":"The email or SMS delivery status","enum":["DeliveryFailed","DeliverySuccess","Failed","Published","Queued","Read","Received","Sent"]},"deliveryStatusChangeDate":{"type":"string","format":"date-time","description":"Date and time of the most recent delivery status change. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"destinationAddresses":{"type":"array","description":"Destination address(es) of transfers or consults","items":{"type":"string"}},"detectedSpeechEnd":{"type":"string","format":"date-time","description":"Absolute time when the speech ended. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"detectedSpeechStart":{"type":"string","format":"date-time","description":"Absolute time when the speech started. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"direction":{"type":"string","description":"The direction of the communication","enum":["inbound","outbound"]},"dispositionAnalyzer":{"type":"string","description":"(Dialer) Analyzer (for example speech.person)"},"dispositionName":{"type":"string","description":"(Dialer) Result of the analysis (for example disposition.classification.callable.machine)"},"dnis":{"type":"string","description":"Dialed number identification service (number dialed by the calling party)"},"edgeId":{"type":"string","description":"Unique identifier of the edge device"},"eligibleAgentCounts":{"type":"array","description":"Number of eligible agents for each predictive routing attempt","items":{"type":"integer","format":"int32"}},"extendedDeliveryStatus":{"type":"string","description":"Extended delivery status"},"flowInType":{"type":"string","description":"Type of flow in that occurred when entering ACD."},"flowOutType":{"type":"string","description":"Type of flow out that occurred when emitting tFlowOut."},"journeyActionId":{"type":"string","description":"Identifier of the journey action."},"journeyActionMapId":{"type":"string","description":"Identifier of the journey action map that triggered the action."},"journeyActionMapVersion":{"type":"integer","format":"int32","description":"Version of the journey action map that triggered the action."},"journeyCustomerId":{"type":"string","description":"Primary identifier of the journey customer in the source where the activities originate from."},"journeyCustomerIdType":{"type":"string","description":"Type of primary identifier of the journey customer (e.g. cookie)."},"journeyCustomerSessionId":{"type":"string","description":"Unique identifier of the journey session."},"journeyCustomerSessionIdType":{"type":"string","description":"Type or category of journey sessions (e.g. web, ticket, delivery, atm)."},"mediaBridgeId":{"type":"string","description":"Media bridge ID for the conference session consistent across all participants"},"mediaCount":{"type":"integer","format":"int32","description":"Count of any media (images, files, etc) included in this session"},"mediaType":{"type":"string","description":"The session media type","enum":["callback","chat","cobrowse","email","message","screenshare","unknown","video","voice"]},"messageType":{"type":"string","description":"Message type for messaging services. E.g.: sms, facebook, twitter, line"},"monitoredParticipantId":{"type":"string","description":"The participantId being monitored (if someone (e.g. an agent) is being monitored, this would correspond to one of the other participantIds present in the conversation)"},"outboundCampaignId":{"type":"string","description":"(Dialer) Unique identifier of the outbound campaign"},"outboundContactId":{"type":"string","description":"(Dialer) Unique identifier of the contact"},"outboundContactListId":{"type":"string","description":"(Dialer) Unique identifier of the contact list that this contact belongs to"},"peerId":{"type":"string","description":"This identifies pairs of related sessions on a conversation. E.g. an external session’s peerId will be the session that the call originally connected to, e.g. if an IVR was dialed, the IVR session, which will also have the external session’s ID as its peer. 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For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"}}},"ReportingTurn":{"type":"object","properties":{"userInput":{"type":"string","description":"The chosen user input associated with this reporting turn."},"botPrompts":{"type":"array","description":"The bot prompts associated with this reporting turn.","items":{"type":"string"}},"sessionId":{"type":"string","description":"The bot session ID that this reporting turn is grouped under."},"askAction":{"description":"The bot flow 'ask' action associated with this reporting turn (e.g. AskForIntent).","$ref":"#/definitions/ReportingTurnAction"},"intent":{"description":"The intent and associated slots detected during this reporting turn.","$ref":"#/definitions/ReportingTurnIntent"},"knowledge":{"description":"The knowledge data captured during this reporting turn.","$ref":"#/definitions/ReportingTurnKnowledge"},"knowledgeBaseEvents":{"description":"The knowledge data captured during this reporting turn.","$ref":"#/definitions/ReportingTurnKnowledgeEvents"},"dateCreated":{"type":"string","format":"date-time","description":"Timestamp indicating when the original turn was created. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"dateCompleted":{"type":"string","format":"date-time","description":"Timestamp indicating when the original turn was completed. Note: The 'interval' query param uses this timestamp to filter the output. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"askActionResult":{"type":"string","description":"Result of the bot flow 'ask' action.","enum":["SuccessCollection","SuccessConfirmationYes","SuccessConfirmationNo","SkippedCollection","NoMatchCollection","NoMatchConfirmation","AgentRequestedByUser","ConfirmationRequired","Error","ExpressionError","NoInputCollection","NoInputConfirmation","DisambiguationRequired","SuccessDisambiguation","SuccessDisambiguationNone","NoMatchDisambiguation","NoInputDisambiguation"]},"sessionEndDetails":{"description":"The details related to end of bot flow session.","$ref":"#/definitions/SessionEndDetails"},"conversation":{"description":"The conversation details, across potentially multiple Bot Flow sessions.","readOnly":true,"$ref":"#/definitions/AddressableEntityRef"}}},"ReportingTurnAction":{"type":"object","properties":{"actionId":{"type":"string","description":"The ID of the action in the bot flow."},"actionName":{"type":"string","description":"The name of the action in the bot flow."},"actionNumber":{"type":"integer","format":"int32","description":"The number of the action in the bot flow."},"actionType":{"type":"string","enum":["AddFlowMilestoneAction","AskForNLUIntentAction","AskForBooleanAction","AskForSlotAction","AskSurveyQuestionAction","AskForNLUNextIntentAction","BotState","CallTaskAction","ClearSlotAction","ClearUtilizationLabelAction","DisconnectAction","EndTaskAction","ExitBotFlowAction","UpdateVariableAction","CommunicateAction","DecisionAction","FindEmergencyGroupAction","FindGrammarAction","FindGrammarByIdAction","FindGroupAction","FindLanguageSkillAction","FindQueueAction","FindQueueByIdAction","FindScheduleAction","FindScheduleGroupAction","FindSkillAction","FindSystemPromptAction","FindUserAction","FindUserByIdAction","FindUsersByIdAction","FindUserPromptAction","FindUtilizationLabelAction","SwitchAction","DataAction","DataTableLookupAction","GetExternalContactAction","GetExternalOrganizationAction","LoopAction","ExitLoopAction","NextLoopAction","LoopUntilAction","SetActiveIntentAction","SetFlowOutcomeAction","InitializeFlowOutcomeAction","AskForStringAction","SendResponseAction","GetResponseAction","ExtractSecureDataAction","SecureAction","TransferTaskAction","DigitalMenuAction","WaitForInputAction","EvaluateScheduleAction","EvaluateScheduleGroupAction","ShowKnowledgeArticleAction","SendKnowledgeFeedbackAction","SetLocaleAction","ScreenPopAction","SetUtilizationLabelAction","SetWrapupCodeAction","TransferPureMatchAction","Unknown"]}}},"ReportingTurnIntent":{"type":"object","properties":{"name":{"type":"string","description":"The name of the intent detected during this reporting turn."},"confidence":{"type":"number","format":"double","description":"The confidence score of the intent detected during this reporting turn."},"slots":{"type":"array","description":"The slots detected during this reporting turn.","items":{"$ref":"#/definitions/ReportingTurnIntentSlot"}}}},"ReportingTurnIntentSlot":{"type":"object","properties":{"name":{"type":"string","description":"The name of the slot."},"value":{"type":"string","description":"The value of the slot."},"type":{"type":"string","description":"The NLU entity type of the slot (either builtin or user defined)"},"confidence":{"type":"number","format":"double","description":"The confidence score this slot received during detection."}}},"ReportingTurnKnowledge":{"type":"object","properties":{"knowledgeBaseId":{"type":"string","description":"The Knowledge Base ID that the captured knowledge data relates to."},"feedback":{"description":"The knowledge feedback data that was captured during this reporting turn.","$ref":"#/definitions/ReportingTurnKnowledgeFeedback"},"search":{"description":"The knowledge search data that was captured during this reporting turn.","$ref":"#/definitions/ReportingTurnKnowledgeSearch"}}},"ReportingTurnKnowledgeDocument":{"type":"object","properties":{"id":{"type":"string","description":"The ID of the knowledge document."},"question":{"type":"string","description":"The the question that was used to match against the search query."},"answer":{"type":"string","description":"The corresponding answer to the question."},"confidence":{"type":"number","format":"double","description":"The confidence score of how well the question matched the search query."}}},"ReportingTurnKnowledgeEvents":{"type":"object","properties":{"search":{"type":"array","description":"The knowledge search data captured during this reporting turn.","items":{"$ref":"#/definitions/ReportingTurnKnowledgeSearchEvent"}},"feedback":{"type":"array","description":"The knowledge feedback data captured during this reporting turn.","items":{"$ref":"#/definitions/ReportingTurnKnowledgeFeedbackEvent"}}}},"ReportingTurnKnowledgeFeedback":{"type":"object","properties":{"searchId":{"type":"string","description":"The ID of the original knowledge search that this feedback relates to."},"rating":{"type":"integer","format":"int32","description":"The feedback rating for the search (1.0 - 5.0). 1 = Negative, 5 = Positive."},"documents":{"type":"array","description":"The list of search documents that the feedback applies to.","items":{"$ref":"#/definitions/ReportingTurnKnowledgeDocument"}}}},"ReportingTurnKnowledgeFeedbackEvent":{"type":"object","properties":{"searchId":{"type":"string","description":"The ID of this knowledge search."},"knowledgeBaseId":{"type":"string","description":"The Knowledge Base ID that the captured knowledge data relates to."},"documents":{"type":"array","description":"The list of search documents that the feedback applies to.","items":{"$ref":"#/definitions/ReportingTurnKnowledgeDocument"}},"feedbackRating":{"type":"integer","format":"int32","description":"The feedback rating for the search (1.0 - 5.0). 1 = Negative, 5 = Positive."},"documentVariationId":{"type":"string","description":"The variation of the document."},"documentVersionId":{"type":"string","description":"The version of the document."}}},"ReportingTurnKnowledgeSearch":{"type":"object","properties":{"searchId":{"type":"string","description":"The ID of this knowledge search."},"documents":{"type":"array","description":"The list of search documents captured during this reporting turn.","items":{"$ref":"#/definitions/ReportingTurnKnowledgeDocument"}},"query":{"type":"string","description":"The search query that was used to search the Knowledge Base documents for a matching question."}}},"ReportingTurnKnowledgeSearchEvent":{"type":"object","properties":{"searchId":{"type":"string","description":"The ID of this knowledge search."},"knowledgeBaseId":{"type":"string","description":"The Knowledge Base ID that the captured knowledge data relates to."},"documents":{"type":"array","description":"The list of search documents that the feedback applies to.","items":{"$ref":"#/definitions/ReportingTurnKnowledgeDocument"}},"searchQuery":{"type":"string","description":"The search query that was used to search the Knowledge Base documents for a matching question."},"answerDocumentId":{"type":"string","description":"The document ID of the search answer."}}},"ReportingTurnsResponse":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/ReportingTurn"}},"nextUri":{"type":"string"},"selfUri":{"type":"string"},"previousUri":{"type":"string"}}},"SessionEndDetails":{"type":"object","properties":{"type":{"type":"string","description":"The type of termination handling that resulted in the session end. It can be either Exit or Disconnect","enum":["Disconnect","Exit"]},"reason":{"type":"string","description":"The reason for termination action. It can be due to an error or normal flow execution"}}},"BotChannel":{"type":"object","required":["inputModes","name","outputModes","userAgent"],"properties":{"name":{"type":"string","description":"The name of the channel.","enum":["Chat","Call","Messaging"]},"inputModes":{"type":"array","description":"The input modes for the channel.","uniqueItems":true,"items":{"type":"string","enum":["Text","Voice","DTMF"]}},"outputModes":{"type":"array","description":"The output modes for the channel.","uniqueItems":true,"items":{"type":"string","enum":["Text","Voice"]}},"userAgent":{"description":"Information about the end user agent calling the bot flow.","$ref":"#/definitions/TextBotUserAgent"}},"description":"Channel information relevant to a bot flow."},"BotFlowSession":{"type":"object","properties":{"id":{"type":"string","description":"The ID of the bot session."},"flow":{"description":"The flow associated to this bot session.","$ref":"#/definitions/Entity"},"channel":{"description":"Channel-specific information that describes the message channel/provider.","$ref":"#/definitions/BotChannel"},"language":{"type":"string","description":"The initial language of operation for the session."},"endLanguage":{"type":"string","description":"The language of the session at the time the session ended"},"botResult":{"type":"string","description":"The reason for session termination.","enum":["Unknown","ExitRequestedByUser","ExitRequestedByBot","ExitError","ExitRecognitionFailure","DisconnectRequestedByUser","DisconnectRequestedByBot","DisconnectSessionExpired","DisconnectError","DisconnectRecognitionFailure","TransferToACD"]},"botResultCategory":{"type":"string","description":"The category of result for the session.","enum":["Unknown","UserExit","BotExit","Error","RecognitionFailure","UserDisconnect","BotDisconnect","SessionExpired","Transfer"]},"dateCreated":{"type":"string","format":"date-time","description":"Timestamp indicating when the session was created. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"dateCompleted":{"type":"string","format":"date-time","description":"Timestamp indicating when the session was completed. Note: The 'interval' query param uses this timestamp to filter the output. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"conversation":{"description":"The conversation details, across potentially multiple Bot Flow sessions.","readOnly":true,"$ref":"#/definitions/AddressableEntityRef"}}},"SessionsResponse":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/BotFlowSession"}},"nextUri":{"type":"string"},"selfUri":{"type":"string"},"previousUri":{"type":"string"}}},"TextBotUserAgent":{"type":"object","required":["name"],"properties":{"name":{"type":"string","description":"The name of the user agent.","enum":["Phone","SMS","GenesysWebWidget","FacebookMessenger","WeChat","Whatsapp","AppleBusinessChat","Telegram","Slack","Signal","Line","Discord","TwitterDirectMessage","Open","Instagram","Other","Unknown"]}},"description":"Information about the caller executing a bot flow."},"AnalyticsDataRetentionResponse":{"type":"object","properties":{"retentionDays":{"type":"integer","format":"int32","description":"Analytics data retention period in days for the organization."},"dateCreated":{"type":"string","format":"date-time","description":"Date and time when the analytics data retention was set. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"dateModified":{"type":"string","format":"date-time","description":"Date and time when the analytics data retention was last modified. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"}}},"UpdateAnalyticsDataRetentionRequest":{"type":"object","required":["retentionDays"],"properties":{"retentionDays":{"type":"integer","format":"int32","description":"Analytics data retention period in days to set for the organization."}}},"AnalyticsReportingSettings":{"type":"object","properties":{"piiMaskingEnabled":{"type":"boolean","description":"Indication of whether or not personal data is masked in data export and the Analytics/Reporting UI"},"queueAgentAccessObfuscation":{"type":"boolean","description":"Indication of whether or not to obfuscate export data from the Queue Agent Details view based on User ACL"},"myInteractionsPiiMaskingEnabled":{"type":"boolean","description":"Indicates whether PII data is masked in My Interaction export and the Analytics/Reporting UI"}}},"ConversationProperties":{"type":"object","properties":{"isWaiting":{"type":"boolean","description":"Indicates filtering for waiting"},"isActive":{"type":"boolean","description":"Indicates filtering for active"},"isAcd":{"type":"boolean","description":"Indicates filtering for Acd"},"isPreferred":{"type":"boolean","description":"Indicates filtering for Preferred Agent Routing"},"isScreenshare":{"type":"boolean","description":"Indicates filtering for screenshare"},"isCobrowse":{"type":"boolean","description":"Indicates filtering for Cobrowse"},"isVoicemail":{"type":"boolean","description":"Indicates filtering for Voice mail"},"isFlagged":{"type":"boolean","description":"Indicates filtering for flagged"},"isMonitored":{"type":"boolean","description":"Indicates filtering for monitored"},"isScreenMonitored":{"type":"boolean","description":"Indicates filtering for screenMonitored"},"filterWrapUpNotes":{"type":"boolean","description":"Indicates filtering for WrapUpNotes"},"matchAll":{"type":"boolean","description":"Indicates comparison operation, TRUE indicates filters will use AND logic, FALSE indicates OR logic"}}},"DashboardConfiguration":{"type":"object","required":["dateCreated","dateModified","name","widgets"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string","description":"The name of dashboard configuration."},"rows":{"type":"integer","description":"The count of rows for the specific dashboard configuration."},"columns":{"type":"integer","description":"The count of columns for the specific dashboard."},"widgets":{"type":"array","description":"List of widgets for dashboard configuration.","items":{"$ref":"#/definitions/Widget"}},"favorite":{"type":"boolean","description":"The flag indicates if the dashboard is favorited by the user"},"publicDashboard":{"type":"boolean","description":"The flag to indicate if the dashboard is published by an user"},"restricted":{"type":"boolean","description":"The flag to indicate if the dashboard has any restricted data for that user","readOnly":true},"layoutType":{"type":"string","description":"The layout type of the dashboard","enum":["Grid","Flow"]},"dateCreated":{"type":"string","format":"date-time","description":"The created date of the dashboard. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"dateModified":{"type":"string","format":"date-time","description":"The last modified date of the dashboard. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"createdBy":{"description":"The id of user who created the dashboard","readOnly":true,"$ref":"#/definitions/AddressableEntityRef"},"shared":{"type":"boolean","description":"The flag to indicate if the dashboard is shared"},"dashboardsSharedWith":{"description":"The list of users and teams the dashboard is shared with","$ref":"#/definitions/DashboardsSharedWith"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"DashboardsSharedWith":{"type":"object","properties":{"userIds":{"type":"array","description":"The list of user ids to share the dashboard with","items":{"type":"string"}},"teamIds":{"type":"array","description":"The list of team ids to share the dashboard with","items":{"type":"string"}}}},"TranscriptTopics":{"type":"object","properties":{"includes":{"type":"array","description":"List of topics which need to be included in exact match criteria. This field is not mutually exclusive with excludes topic list.","items":{"type":"string"}},"excludes":{"type":"array","description":"List of topics which need to be excluded in exact match criteria. This field is not mutually exclusive with includes topic list.","items":{"type":"string"}}}},"Transcripts":{"type":"object","properties":{"exactMatch":{"type":"array","description":"List of transcript contents which needs to satisfy exact match criteria","items":{"type":"string"}},"contains":{"type":"array","description":"List of transcript contents which needs to satisfy contains criteria","items":{"type":"string"}},"doesNotContain":{"type":"array","description":"List of transcript contents which needs to satisfy does not contain criteria","items":{"type":"string"}}}},"ViewFilter":{"type":"object","properties":{"mediaTypes":{"type":"array","description":"The media types are used to filter the view","items":{"type":"string","enum":["callback","chat","cobrowse","email","message","screenshare","unknown","video","voice"]}},"queueIds":{"type":"array","description":"The queue ids are used to filter the view","items":{"type":"string"},"x-genesys-entity-type":{"value":"QUEUE_ID"}},"skillIds":{"type":"array","description":"The skill ids are used to filter the view","items":{"type":"string"}},"skillGroups":{"type":"array","description":"The skill groups used to filter the view","items":{"type":"string"}},"languageIds":{"type":"array","description":"The language ids are used to filter the view","items":{"type":"string"}},"languageGroups":{"type":"array","description":"The language groups used to filter the view","items":{"type":"string"}},"directions":{"type":"array","description":"The directions are used to filter the view","items":{"type":"string","enum":["inbound","outbound"]}},"originatingDirections":{"type":"array","description":"The list of orginating directions used to filter the view","items":{"type":"string","enum":["inbound","outbound"]}},"wrapUpCodes":{"type":"array","description":"The wrap up codes are used to filter the view","items":{"type":"string"}},"dnisList":{"type":"array","description":"The dnis list is used to filter the view","items":{"type":"string"}},"sessionDnisList":{"type":"array","description":"The list of session dnis used to filter the view","items":{"type":"string"}},"filterQueuesByUserIds":{"type":"array","description":"The user ids are used to fetch associated queues for the view","items":{"type":"string"},"x-genesys-entity-type":{"value":"USER_ID"}},"filterUsersByQueueIds":{"type":"array","description":"The queue ids are used to fetch associated users for the view","items":{"type":"string"},"x-genesys-entity-type":{"value":"QUEUE_ID"}},"userIds":{"type":"array","description":"The user ids are used to filter the view","items":{"type":"string"},"x-genesys-entity-type":{"value":"USER_ID"}},"managementUnitIds":{"type":"array","description":"The management unit ids are used to filter the view","items":{"type":"string"}},"addressTos":{"type":"array","description":"The address To values are used to filter the view","items":{"type":"string"}},"addressFroms":{"type":"array","description":"The address from values are used to filter the view","items":{"type":"string"}},"outboundCampaignIds":{"type":"array","description":"The outbound campaign ids are used to filter the view","items":{"type":"string"}},"outboundContactListIds":{"type":"array","description":"The outbound contact list ids are used to filter the view","items":{"type":"string"}},"contactIds":{"type":"array","description":"The contact ids are used to filter the view","items":{"type":"string"}},"externalContactIds":{"type":"array","description":"The external contact ids are used to filter the view","items":{"type":"string"}},"externalOrgIds":{"type":"array","description":"The external org ids are used to filter the view","items":{"type":"string"}},"aniList":{"type":"array","description":"The ani list ids are used to filter the view","items":{"type":"string"}},"durationsMilliseconds":{"type":"array","description":"The durations in milliseconds used to filter the view","items":{"$ref":"#/definitions/NumericRange"}},"acdDurationsMilliseconds":{"type":"array","description":"The acd durations in milliseconds used to filter the view","items":{"$ref":"#/definitions/NumericRange"}},"talkDurationsMilliseconds":{"type":"array","description":"The talk durations in milliseconds used to filter the view","items":{"$ref":"#/definitions/NumericRange"}},"acwDurationsMilliseconds":{"type":"array","description":"The acw durations in milliseconds used to filter the view","items":{"$ref":"#/definitions/NumericRange"}},"handleDurationsMilliseconds":{"type":"array","description":"The handle durations in milliseconds used to filter the view","items":{"$ref":"#/definitions/NumericRange"}},"holdDurationsMilliseconds":{"type":"array","description":"The hold durations in milliseconds used to filter the view","items":{"$ref":"#/definitions/NumericRange"}},"abandonDurationsMilliseconds":{"type":"array","description":"The abandon durations in milliseconds used to filter the view","items":{"$ref":"#/definitions/NumericRange"}},"evaluationScore":{"description":"The evaluationScore is used to filter the view","$ref":"#/definitions/NumericRange"},"evaluationCriticalScore":{"description":"The evaluationCriticalScore is used to filter the view","$ref":"#/definitions/NumericRange"},"evaluationFormIds":{"type":"array","description":"The evaluation form ids are used to filter the view","items":{"type":"string"}},"evaluatedAgentIds":{"type":"array","description":"The evaluated agent ids are used to filter the view","items":{"type":"string"}},"evaluatorIds":{"type":"array","description":"The evaluator ids are used to filter the view","items":{"type":"string"}},"transferred":{"type":"boolean","description":"Indicates filtering for transfers"},"abandoned":{"type":"boolean","description":"Indicates filtering for abandons"},"answered":{"type":"boolean","description":"Indicates filtering for answered interactions"},"messageTypes":{"type":"array","description":"The message media types used to filter the view","items":{"type":"string","enum":["sms","twitter","line","facebook","whatsapp","webmessaging","open","instagram"]}},"divisionIds":{"type":"array","description":"The divison Ids used to filter the view","items":{"type":"string"},"x-genesys-entity-type":{"value":"DIVISION_ID"}},"surveyFormIds":{"type":"array","description":"The survey form ids used to filter the view","items":{"type":"string"}},"surveyTotalScore":{"description":"The survey total score used to filter the view","$ref":"#/definitions/NumericRange"},"surveyNpsScore":{"description":"The survey NPS score used to filter the view","$ref":"#/definitions/NumericRange"},"mos":{"description":"The desired range for mos values","$ref":"#/definitions/NumericRange"},"surveyQuestionGroupScore":{"description":"The survey question group score used to filter the view","$ref":"#/definitions/NumericRange"},"surveyPromoterScore":{"description":"The survey promoter score used to filter the view","$ref":"#/definitions/NumericRange"},"surveyFormContextIds":{"type":"array","description":"The list of survey form context ids used to filter the view","items":{"type":"string"}},"conversationIds":{"type":"array","description":"The list of conversation ids used to filter the view","items":{"type":"string"}},"sipCallIds":{"type":"array","description":"The list of SIP call ids used to filter the view","items":{"type":"string"}},"isEnded":{"type":"boolean","description":"Indicates filtering for ended"},"isSurveyed":{"type":"boolean","description":"Indicates filtering for survey"},"surveyScores":{"type":"array","description":"The list of survey score ranges used to filter the view","items":{"$ref":"#/definitions/NumericRange"}},"promoterScores":{"type":"array","description":"The list of promoter score ranges used to filter the view","items":{"$ref":"#/definitions/NumericRange"}},"isCampaign":{"type":"boolean","description":"Indicates filtering for campaign"},"surveyStatuses":{"type":"array","description":"The list of survey statuses used to filter the view","items":{"type":"string"}},"conversationProperties":{"description":"A grouping of conversation level filters","$ref":"#/definitions/ConversationProperties"},"isBlindTransferred":{"type":"boolean","description":"Indicates filtering for blind transferred"},"isConsulted":{"type":"boolean","description":"Indicates filtering for consulted"},"isConsultTransferred":{"type":"boolean","description":"Indicates filtering for consult transferred"},"remoteParticipants":{"type":"array","description":"The list of remote participants used to filter the view","items":{"type":"string"}},"flowIds":{"type":"array","description":"The list of flow Ids","items":{"type":"string"}},"flowOutcomeIds":{"type":"array","description":"A list of outcome ids of the flow","items":{"type":"string"}},"flowOutcomeValues":{"type":"array","description":"A list of outcome values of the flow","items":{"type":"string","enum":["SUCCESS","FAILURE"]}},"flowDestinationTypes":{"type":"array","description":"The list of destination types of the flow","items":{"type":"string","enum":["ACD","USER","GROUP","NUMBER","FLOW","SECURE_FLOW","ACD_VOICEMAIL","USER_VOICEMAIL","GROUP_VOICEMAIL","RETURN_TO_AGENT"]}},"flowDisconnectReasons":{"type":"array","description":"The list of reasons for the flow to disconnect","items":{"type":"string","enum":["FLOW_DISCONNECT","FLOW_ERROR_DISCONNECT","DISCONNECT"]}},"flowTypes":{"type":"array","description":"A list of types of the flow","items":{"type":"string","enum":["bot","commonmodule","digitalbot","inboundcall","inboundchat","inboundemail","inboundshortmessage","inqueuecall","inqueueshortmessage","inqueueemail","outboundcall","securecall","surveyinvite","voice","voicemail","voicesurvey","workflow","workitem"]}},"flowEntryTypes":{"type":"array","description":"A list of types of the flow entry","items":{"type":"string","enum":["agent","direct","dnis","flow","outbound"]}},"flowEntryReasons":{"type":"array","description":"A list of reasons of flow entry","items":{"type":"string"}},"flowVersions":{"type":"array","description":"A list of versions of a flow","items":{"type":"string"}},"groupIds":{"type":"array","description":"A list of directory group ids","items":{"type":"string"}},"hasJourneyCustomerId":{"type":"boolean","description":"Indicates filtering for journey customer id"},"hasJourneyActionMapId":{"type":"boolean","description":"Indicates filtering for Journey action map id"},"hasJourneyVisitId":{"type":"boolean","description":"Indicates filtering for Journey visit id"},"hasMedia":{"type":"boolean","description":"Indicates filtering for presence of MMS media"},"roleIds":{"type":"array","description":"The role Ids used to filter the view","items":{"type":"string"}},"reportsTos":{"type":"array","description":"The report to user IDs used to filter the view","items":{"type":"string"}},"locationIds":{"type":"array","description":"The location Ids used to filter the view","items":{"type":"string"}},"flowOutTypes":{"type":"array","description":"A list of flow out types","items":{"type":"string"}},"providerList":{"type":"array","description":"A list of providers","items":{"type":"string"}},"callbackNumberList":{"type":"array","description":"A list of callback numbers or substrings of numbers (ex: [\"317\", \"13172222222\"])","items":{"type":"string"}},"callbackInterval":{"type":"string","description":"An interval of time to filter for scheduled callbacks. Intervals are represented as an ISO-8601 string. For example: YYYY-MM-DDThh:mm:ss/YYYY-MM-DDThh:mm:ss"},"usedRoutingTypes":{"type":"array","description":"A list of routing types used","items":{"type":"string","enum":["Bullseye","Conditional","Direct","Last","Manual","Predictive","Preferred","Standard","Vip"]}},"requestedRoutingTypes":{"type":"array","description":"A list of routing types requested","items":{"type":"string","enum":["Bullseye","Conditional","Direct","Last","Manual","Predictive","Preferred","Standard","Vip"]}},"hasAgentAssistId":{"type":"boolean","description":"Indicates filtering for agent assist id"},"transcripts":{"type":"array","description":"A list of transcript contents requested","items":{"$ref":"#/definitions/Transcripts"}},"transcriptLanguages":{"type":"array","description":"A list of transcript languages requested","items":{"type":"string"}},"participantPurposes":{"type":"array","description":"A list of participant purpose requested","items":{"type":"string","enum":["internal","external"]}},"showFirstQueue":{"type":"boolean","description":"Indicates filtering for first queue data"},"teamIds":{"type":"array","description":"The team ids used to filter the view data","items":{"type":"string"}},"filterUsersByTeamIds":{"type":"array","description":"The team ids are used to fetch associated users for the view","items":{"type":"string"}},"journeyActionMapIds":{"type":"array","description":"The journey action map ids are used to fetch action maps for the associated view","items":{"type":"string"}},"journeyOutcomeIds":{"type":"array","description":"The journey outcome ids are used to fetch outcomes for the associated view","items":{"type":"string"}},"journeySegmentIds":{"type":"array","description":"The journey segment ids are used to fetch segments for the associated view","items":{"type":"string"}},"journeyActionMapTypes":{"type":"array","description":"The journey action map types are used to filter action map data for the associated view","items":{"type":"string","enum":["webchat","webMessagingOffer","contentOffer","integrationAction","architectFlow","openAction"]}},"developmentRoleList":{"type":"array","description":"The list of development roles used to filter agent development view","items":{"type":"string","enum":["Creator","Facilitator","Attendee"]}},"developmentTypeList":{"type":"array","description":"The list of development types used to filter agent development view","items":{"type":"string","enum":["Informational","Coaching","Assessment","AssessedContent","External","Native"]}},"developmentStatusList":{"type":"array","description":"The list of development status used to filter agent development view","items":{"type":"string","enum":["Planned","Scheduled","InvalidSchedule","InProgress","Completed","NotCompleted"]}},"developmentModuleIds":{"type":"array","description":"The list of development moduleIds used to filter agent development view","items":{"type":"string"}},"developmentActivityOverdue":{"type":"boolean","description":"Indicates filtering for development activities"},"customerSentimentScore":{"description":"The customer sentiment score used to filter the view","$ref":"#/definitions/NumericRange"},"customerSentimentTrend":{"description":"The customer sentiment trend used to filter the view","$ref":"#/definitions/NumericRange"},"flowTransferTargets":{"type":"array","description":"The list of transfer targets used to filter flow data","items":{"type":"string"}},"developmentName":{"type":"string","description":"Filter for development name"},"topicIds":{"type":"array","description":"Represents the topics detected in the transcript","items":{"type":"string"}},"externalTags":{"type":"array","description":"The list of external Tags used to filter conversation data","items":{"type":"string"}},"isNotResponding":{"type":"boolean","description":"Indicates filtering for not responding users"},"isAuthenticated":{"type":"boolean","description":"Indicates filtering for the authenticated chat"},"botIds":{"type":"array","description":"The list of bot IDs used to filter bot views","items":{"type":"string"}},"botVersions":{"type":"array","description":"The list of bot versions used to filter bot views","items":{"type":"string"}},"botMessageTypes":{"type":"array","description":"The list of bot message types used to filter bot views","items":{"type":"string","enum":["Unknown","Phone","SMS","GenesysChatWidget","FacebookMessenger","WeChat","Whatsapp","AppleBusinessChat","Telegram","Slack","Signal","Line","Discord","TwitterDirectMessage","Other"]}},"botProviderList":{"type":"array","description":"The list of bot providers used to filter bot views","items":{"type":"string","enum":["Unknown","Genesys","Amazon","Google","Nuance"]}},"botProductList":{"type":"array","description":"The list of bot products used to filter bot views","items":{"type":"string","enum":["Unknown","GenesysDialogEngine","AmazonLex","GoogleDialogFlow","GoogleDialogFlowResell","GenesysBotFlow","NuanceDlg","GoogleDialogFlowCx","GenesysByob","AmazonLexV2","GoogleDialogFlowCxResell","GoogleSttBotFlow","MicrosoftSttBotFlow"]}},"botRecognitionFailureReasonList":{"type":"array","description":"The list of bot recognition failure reasons used to filter bot views","items":{"type":"string","enum":["Unknown","NoInputCollection","NoInputConfirmation","NoInputDisambiguation","NoMatchCollection","NoMatchConfirmation","NoMatchDisambiguation","MaxWrongMatch"]}},"botIntentList":{"type":"array","description":"The list of bot intents used to filter bot views","items":{"type":"string"}},"botFinalIntentList":{"type":"array","description":"The list of bot final intents used to filter bot views","items":{"type":"string"}},"botSlotList":{"type":"array","description":"The list of bot slots used to filter bot views","items":{"type":"string"}},"botResultList":{"type":"array","description":"The list of bot results used to filter bot views","items":{"type":"string","enum":["Unknown","ExitRequestedByUser","ExitRequestedByBot","ExitError","ExitRecognitionFailure","DisconnectRequestedByUser","DisconnectRequestedByBot","DisconnectSessionExpired","DisconnectError","DisconnectRecognitionFailure","TransferToACD"]}},"blockedReasons":{"type":"array","description":"The list of blocked reason used to filter action map constraints views","items":{"type":"string","enum":["PageUrlConditionsNotMatching","AlreadyExistingOffer","TriggerDateInFuture","MultipleSimultaneousOffers","FrequencyCapping","OfferedOutsideSchedule","ServiceLevelThrottling","NoAvailableAgents"]}},"isRecorded":{"type":"boolean","description":"Indicates filtering for recorded"},"hasEvaluation":{"type":"boolean","description":"Indicates filtering for evaluation"},"hasScoredEvaluation":{"type":"boolean","description":"Indicates filtering for scored evaluation"},"emailDeliveryStatusList":{"type":"array","description":"The list of email delivery statuses used to filter views","items":{"type":"string","enum":["DeliveryFailed","DeliverySuccess","Failed","Published","Queued","Read","Received","Sent"]}},"isAgentOwnedCallback":{"type":"boolean","description":"Indicates filtering for agent owned callback interactions"},"agentCallbackOwnerIds":{"type":"array","description":"The list of callback owners used to filter interactions","items":{"type":"string"}},"transcriptTopics":{"type":"array","description":"The list of transcript topics requested in filter","items":{"$ref":"#/definitions/TranscriptTopics"}},"journeyFrequencyCapReasons":{"type":"array","description":"The list of frequency cap reasons to filter offer constraints","items":{"type":"string"}},"journeyBlockingActionMapIds":{"type":"array","description":"The list of blocking action maps to filter offer constraints","items":{"type":"string"}},"journeyActionTargetIds":{"type":"array","description":"The list of action targets to filter offer constraints","items":{"type":"string"}},"journeyBlockingScheduleGroupIds":{"type":"array","description":"The list of blocking schedule groups to filter offer constraints","items":{"type":"string"}},"journeyBlockingEmergencyScheduleGroupIds":{"type":"array","description":"The list of emergency schedule groups to filter offer constraints","items":{"type":"string"}},"journeyUrlEqualConditions":{"type":"array","description":"The list of url equal conditions to filter offer constraints","items":{"type":"string"}},"journeyUrlNotEqualConditions":{"type":"array","description":"The list of url not equal conditions to filter offer constraints","items":{"type":"string"}},"journeyUrlStartsWithConditions":{"type":"array","description":"The list of url starts with conditions to filter offer constraints","items":{"type":"string"}},"journeyUrlEndsWithConditions":{"type":"array","description":"The list of url ends with conditions to filter offer constraints","items":{"type":"string"}},"journeyUrlContainsAnyConditions":{"type":"array","description":"The list of url contains any conditions to filter offer constraints","items":{"type":"string"}},"journeyUrlNotContainsAnyConditions":{"type":"array","description":"The list of url not contains any conditions to filter offer constraints","items":{"type":"string"}},"journeyUrlContainsAllConditions":{"type":"array","description":"The list of url contains all conditions to filter offer constraints","items":{"type":"string"}},"journeyUrlNotContainsAllConditions":{"type":"array","description":"The list of url not contains all conditions to filter offer constraints","items":{"type":"string"}},"flowMilestoneIds":{"type":"array","description":"The list of flow milestones to filter exports","items":{"type":"string"}},"isAssessmentPassed":{"type":"boolean","description":"Filter to indicate if Agent passed assessment or not"},"conversationInitiators":{"type":"array","description":"The list to filter based on Brands (Bot/User/Agent) or End User who initiated the first message in the conversation","items":{"type":"string"}},"hasCustomerParticipated":{"type":"boolean","description":"Indicates if the customer has participated in an initiated conversation"},"isAcdInteraction":{"type":"boolean","description":"Filter to indicate if interaction was ACD or non-ACD"},"hasFax":{"type":"boolean","description":"Filters to indicate if interaction has FAX"},"dataActionIds":{"type":"array","description":"The list of Data Action IDs ","items":{"type":"string"}},"actionCategoryName":{"type":"string","description":"Deprecated - Please use integrationIds instead"},"integrationIds":{"type":"array","description":"The list of integration IDs for Data Action","items":{"type":"string"}},"responseStatuses":{"type":"array","description":"The list of Response codes for Data Action","items":{"type":"string"}},"availableDashboard":{"type":"string","description":"Filter to indicate the availability of the dashboard is public or private.","enum":["Public","Private"]},"favouriteDashboard":{"type":"boolean","description":"Filter to indicate whether the dashboard is favorite or unfavorite."},"myDashboard":{"type":"boolean","description":"Filter to indicate the dashboard owned by the user."},"stationErrors":{"type":"array","description":"The list of agent errors that are related to station","items":{"type":"string"}},"canonicalContactIds":{"type":"array","description":"The canonical contact ids are used to filter the view","items":{"type":"string"}},"alertRuleIds":{"type":"array","description":"The list of Alert Rule IDs","items":{"type":"string"}},"evaluationFormContextIds":{"type":"array","description":"The list of Evaluation Form Context IDs","items":{"type":"string"}},"evaluationStatuses":{"type":"array","description":"The evaluation statuses that are used to filter the view","items":{"type":"string","enum":["Finished","InProgress","InReview","Pending","Retracted"]}},"workbinIds":{"type":"array","description":"The list of Workbin IDs","items":{"type":"string"}},"worktypeIds":{"type":"array","description":"The list of Worktype IDs","items":{"type":"string"}},"workitemIds":{"type":"array","description":"The list of Workitem IDs","items":{"type":"string"}},"workitemAssigneeIds":{"type":"array","description":"The list of Workitem Assignee IDs","items":{"type":"string"}},"workitemStatuses":{"type":"array","description":"The list of Workitem Statuses IDs","items":{"type":"string"}},"isAnalyzedForSensitiveData":{"type":"boolean","description":"Deprecated - Use hasPciData or hasPiiData instead."},"hasSensitiveData":{"type":"boolean","description":"Deprecated. Use hasPciData or hasPiiData instead."},"hasPciData":{"type":"boolean","description":"Filter to indicate the transcript contains Pci data."},"hasPiiData":{"type":"boolean","description":"Filter to indicate the transcript contains Pii data."},"subPath":{"type":"string","description":"Filter for Sub Path"},"userState":{"type":"string","description":"The user supplied state value in the view","enum":["ActiveAndInactive","Active","Inactive","Deleted"]},"isClearedByCustomer":{"type":"boolean","description":"Filter to indicate if the customer cleared the conversation."},"evaluationAssigneeIds":{"type":"array","description":"The evaluation assignee ids that are used to filter the view.","items":{"type":"string"}},"evaluationAssigned":{"type":"boolean","description":"Filter to indicate that the user has no assigned evaluation."},"assistantIds":{"type":"array","description":"The assistant ids that are used to filter the view.","items":{"type":"string"}},"knowledgeBaseIds":{"type":"array","description":"The knowledge base ids that are used to filter the view.","items":{"type":"string"}},"isParked":{"type":"boolean","description":"Filter to indicate if the interactions are parked."},"agentEmpathyScore":{"description":"The agentEmpathyScore is used to filter the view","$ref":"#/definitions/NumericRange"},"surveyTypes":{"type":"array","description":"The surveyTypes is used to filter the view","items":{"type":"string","enum":["Web","Voice"]}},"surveyResponseStatuses":{"type":"array","description":"The list of Survey Response Status","items":{"type":"string","enum":["Unknown","FullResponse","PartialResponse"]}},"botFlowTypes":{"type":"array","description":"The botFlowTypes is used to filter the view","items":{"type":"string","enum":["Unknown","Bot","DigitalBot","VoiceSurvey"]}},"agentTalkDurationMilliseconds":{"type":"array","description":"The agent talk durations in milliseconds used to filter the view","items":{"$ref":"#/definitions/NumericRange"}},"customerTalkDurationMilliseconds":{"type":"array","description":"The customer talk durations in milliseconds used to filter the view","items":{"$ref":"#/definitions/NumericRange"}},"overtalkDurationMilliseconds":{"type":"array","description":"The overtalk durations in milliseconds used to filter the view","items":{"$ref":"#/definitions/NumericRange"}},"silenceDurationMilliseconds":{"type":"array","description":"The silence durations in milliseconds used to filter the view","items":{"$ref":"#/definitions/NumericRange"}},"acdDurationMilliseconds":{"type":"array","description":"The acd durations in milliseconds used to filter the view","items":{"$ref":"#/definitions/NumericRange"}},"ivrDurationMilliseconds":{"type":"array","description":"The ivr durations in milliseconds used to filter the view","items":{"$ref":"#/definitions/NumericRange"}},"otherDurationMilliseconds":{"type":"array","description":"The other (hold/music) durations in milliseconds used to filter the view","items":{"$ref":"#/definitions/NumericRange"}},"agentTalkPercentage":{"description":"The agent talk percentage used to filter the view","$ref":"#/definitions/NumericRange"},"customerTalkPercentage":{"description":"The customer talk percentage used to filter the view","$ref":"#/definitions/NumericRange"},"overtalkPercentage":{"description":"The overtalk percentage used to filter the view","$ref":"#/definitions/NumericRange"},"silencePercentage":{"description":"The silence percentage used to filter the view","$ref":"#/definitions/NumericRange"},"acdPercentage":{"description":"The acd percentage used to filter the view","$ref":"#/definitions/NumericRange"},"ivrPercentage":{"description":"The ivr percentage used to filter the view","$ref":"#/definitions/NumericRange"},"otherPercentage":{"description":"The other (hold/music percentage used to filter the view","$ref":"#/definitions/NumericRange"},"overtalkInstances":{"description":"The overtalk instance range used to filter the view","$ref":"#/definitions/NumericRange"},"isScreenRecorded":{"type":"boolean","description":"Filter to indicate if the screen is recorded"},"screenMonitorUserIds":{"type":"array","description":"The list of Screen Monitor User Ids","items":{"type":"string"}},"dashboardType":{"type":"string","description":"The type of dashboard being filtered","enum":["All","Public","Private","Shared","Favorites"]},"dashboardAccessFilter":{"type":"string","description":"The type of dashboard access being filtered","enum":["OwnedByMe","OwnedByAnyone","NotOwnedByMe"]}}},"Warning":{"type":"object","properties":{"value":{"type":"integer","description":"The value for the warning configuration."},"rangeType":{"type":"string","description":"The range type for the warning configuration.","enum":["OVER","UNDER","BETWEEN"]},"color":{"type":"string","description":"The color for the warning configuration in RGB hexadecimal format (for example \"#FF0000\" represents red)."}}},"Widget":{"type":"object","required":["type"],"properties":{"row":{"type":"integer","description":"The row number for the specific dashboard widget configuration."},"column":{"type":"integer","description":"The column number for the specific dashboard widget configuration."},"title":{"type":"string","description":"The title for the dashboard widget configuration."},"type":{"type":"string","description":"The type of dashboard widget configuration.","enum":["METRIC","CHART","PIE","HEAT_MAP","FREE_TEXT","AGENT_STATUS","REALTIME_ADHERENCE","WEB_CONTENT_URL"]},"metrics":{"type":"array","description":"The list of metrics for the dashboard widget configuration.","items":{"type":"string","enum":["AVG_TALK_TIME","AVG_HOLD_TIME","AVG_ACW_TIME","AVG_WAIT_TIME","AVG_HANDLE_TIME","AVG_ALERT_TIME","AVG_ANSWER_TIME","AVG_ABANDON_TIME","TOTAL_TALK_TIME","TOTAL_HANDLE_TIME","TOTAL_HOLD_TIME","TOTAL_ACW_TIME","TOTAL_ALERT_TIME","MAX_ABANDON_TIME","MAX_WAIT_TIME","MAX_TALK_TIME","MAX_HOLD_TIME","MAX_ACW_TIME","MIN_ABANDON_TIME","MIN_WAIT_TIME","MIN_TALK_TIME","MIN_HOLD_TIME","MIN_ACW_TIME","ALERT_COUNT","OFFERED_COUNT","ABANDONED_COUNT","ABANDONED_PERCENT","SHORT_ABANDONED_COUNT","SHORT_ABANDONED_PERCENT","ABANDONED_NO_SHORT_COUNT","ABANDONED_NO_SHORT_PERCENT","ANSWERED_COUNT","ANSWERED_PERCENT","FLOWOUT_COUNT","FLOWOUT_PERCENT","OUTBOUND_COUNT","OUTBOUND_ATTEMPTED_COUNT","VOICEMAIL_COUNT","HANDLED_COUNT","HELD_COUNT","TRANSFERRED_COUNT","TRANSFERRED_PERCENT","WAITING_CURRENT","INTERACTING_CURRENT","HELD_CURRENT","ALERTING_CURRENT","SERVICE_LEVEL","OVER_SERVICE_LEVEL","ONLINE_AGENTS","AVAILABLE_AGENTS","AWAY_AGENTS","BREAK_AGENTS","MEAL_AGENTS","TRAINING_AGENTS","BUSY_AGENTS","MEETING_AGENTS","SYSTEM_AWAY_AGENTS","OFFLINE_AGENTS","ON_QUEUE_AGENTS","OFF_QUEUE_AGENTS","INTERACTING_AGENTS","ACW_AGENTS","COMMUNICATING_AGENTS","IDLE_AGENTS","NOT_RESPONDING_AGENTS","LONGEST_WAITING","LONGEST_INTERACTING","FLOW_ACTIVE_LONGEST","FLOW_ACTIVE_CURRENT","FLOW_ENTRIES_COUNT","FLOW_TOTAL_DURATION","FLOW_MAX_DURATION","FLOW_AVG_DURATION","FLOW_DISCONNECT_COUNT","FLOW_DISCONNECT_PERCENT","FLOW_TOTAL_DISCONNECT_DURATION","FLOW_AVG_DISCONNECT_DURATION","FLOW_MAX_DISCONNECT_DURATION","FLOW_FLOW_DISCONNECT","FLOW_FLOW_DISCONNECT_PERCENT","FLOW_SYSTEM_ERROR_DISCONNECT","FLOW_SYSTEM_ERROR_DISCONNECT_PERCENT","FLOW_CUSTOMER_DISCONNECT","FLOW_CUSTOMER_DISCONNECT_PERCENT","FLOW_SHORT_DISCONNECT","FLOW_SHORT_DISCONNECT_PERCENT","FLOW_EXIT_COUNT","FLOW_EXIT_PERCENT","FLOW_TOTAL_EXIT_DURATION","FLOW_MAX_EXIT_DURATION","FLOW_AVG_EXIT_DURATION","FLOW_ACD_EXIT_COUNT","FLOW_ACD_EXIT_PERCENT","FLOW_GROUP_EXIT_COUNT","FLOW_GROUP_EXIT_PERCENT","FLOW_NUMBER_EXIT_COUNT","FLOW_NUMBER_EXIT_PERCENT","FLOW_USER_EXIT_COUNT","FLOW_USER_EXIT_PERCENT","FLOW_FLOW_EXIT_COUNT","FLOW_FLOW_EXIT_PERCENT","FLOW_SECURE_FLOW_EXIT_COUNT","FLOW_SECURE_FLOW_EXIT_PERCENT","FLOW_ACD_VOICEMAIL_EXIT_COUNT","FLOW_ACD_VOICEMAIL_EXIT_PERCENT","FLOW_USER_VOICEMAIL_EXIT_COUNT","FLOW_USER_VOICEMAIL_EXIT_PERCENT","FLOW_OUTCOME_COUNT","FLOW_AVG_OUTCOME_DECIMAL","FLOW_OUTCOME_FAILURE_COUNT","FLOW_OUTCOME_FAILURE_PERCENT","FLOW_OUTCOME_SUCCESS_COUNT","FLOW_OUTCOME_SUCCESS_PERCENT","FLOW_OUTCOME_TOTAL_DURATION","FLOW_OUTCOME_MAX_DURATION","FLOW_OUTCOME_AVG_DURATION","FLOW_OUTCOME_MIN_DURATION","OFF_QUEUE_TIME","OFF_QUEUE_PERCENT","AVAILABLE_TIME","AVAILABLE_PERCENT","BUSY_TIME","BUSY_PERCENT","AWAY_TIME","AWAY_PERCENT","BREAK_TIME","BREAK_PERCENT","MEAL_TIME","MEAL_PERCENT","MEETING_TIME","MEETING_PERCENT","TRAINING_TIME","TRAINING_PERCENT","INTERACTING_TIME","INTERACTING_PERCENT","COMMUNICATING_TIME","COMMUNICATING_PERCENT","SYSTEM_AWAY_TIME","SYSTEM_AWAY_PERCENT","ON_QUEUE_TIME","ON_QUEUE_PERCENT","IDLE_TIME","IDLE_PERCENT","NOT_RESPONDING_TIME","NOT_RESPONDING_PERCENT","LOGGED_IN_TIME","OCCUPANCY_PERCENT","MIN_ALERT_TIME","MAX_ALERT_TIME","MIN_HANDLE_TIME","MAX_HANDLE_TIME","MIN_ANSWERED_TIME","MAX_ANSWERED_TIME","MIN_NOT_RESPONDING_TIME","MAX_NOT_RESPONDING_TIME","MET_SERVICE_LEVEL","WFM_ADHERENCE_STATUS","WFM_SCHEDULED_ACTIVITY","WFM_ADHERENCE_DURATION","AGENT_TITLE","AGENT_DEPARTMENT","AGENT_EXTENSION","AGENT_SKILLS","AGENT_LOCATION","AGENT_REPORTS_TO","AGENT_EMAIL","AGENT_ROLE","AGENT_GROUP","AGENT_TIME_IN_STATUS","AGENT_TIME_IN_ROUTING_STATUS","AGENT_STATUS","AGENT_SECONDARY_STATUS","AGENT_ROUTING_STATUS","AGENT_MEDIA_TYPES","ACW_COUNT","ANSWER_TRANSFERRED_PERCENT","FLOW_AVG_MILESTONE_DECIMAL","NOT_RESPONDING_COUNT","AVG_ACW_HANDLED","AVG_CONTACTING_TIME","AVG_DIALING_TIME","AVG_FLOWOUT_TIME","AVG_HOLD_HANDLED","AVG_MONITOR","BLIND_TRANSFER_COUNT","BLIND_TRANSFER_PERCENT","CONNECTED_COUNT","CONSULT_COUNT","CONSULT_TRANSFER_COUNT","CONSULT_TRANSFER_PERCENT","CONTACTING_COUNT","DIALING_COUNT","ERROR_COUNT","EXTERNAL_MEDIA_COUNT","MAX_CONTACTING_TIME","MAX_DIALING_TIME","MAX_FLOWOUT_TIME","FLOW_MILESTONE_COUNT","MIN_FLOWOUT_TIME","MAX_MONITOR","MIN_CONTACTING_TIME","MIN_DIALING_TIME","MIN_MONITOR","MONITOR_COUNT","MEDIA_COUNT","SERVICE_LEVEL_TARGET","SERVICE_LEVEL_TARGET_CURRENT","TALK_COUNT","TOTAL_ABANDON_TIME","TOTAL_NOT_RESPONDING_TIME","TOTAL_CONTACTING","TOTAL_DIALING","TOTAL_MONITOR","TOTAL_WAIT_TIME","WAIT_COUNT","PARK_COUNT","AVG_PARK_TIME","TOTAL_PARK_TIME","MIN_PARK_TIME","MAX_PARK_TIME"]}},"displayText":{"type":"string","description":"The display text for the dashboard widget configuration."},"displayTextColor":{"type":"string","description":"The color of the display text for the dashboard widget configuration in RGB hexadecimal format (for example \"#FF0000\" represents red)."},"webContentUrl":{"type":"string","description":"The external web URL for the dashboard widget configuration."},"splitFilters":{"type":"boolean","description":"Indicates each filter to be displayed individually."},"splitByMediaType":{"type":"boolean","description":"Indicates that data for each media type should be shown individually."},"showLongest":{"type":"boolean","description":"Indicates the display be the longest time."},"displayAsTable":{"type":"boolean","description":"Indicates the widget to be displayed as table."},"showDuration":{"type":"boolean","description":"Indicates the display to include duration."},"sortOrder":{"type":"string","description":"The sort order of the table.","enum":["ascending","descending"]},"sortKey":{"type":"string","description":"The sort key of the table.","enum":["Name","Duration"]},"entityLimit":{"type":"integer","format":"int32","description":"Indicates the limit of displayed entities."},"displayAggregates":{"type":"boolean","description":"Indicates whether to display aggregate across all entity and media type combination."},"isFullWidth":{"type":"boolean","description":"Indicates whether a widget should take the full width of a dashboard or be shown only in a single slot."},"showPercentageChange":{"type":"boolean","description":"Indicates whether a widget should show the percentage diff between two values."},"showProfilePicture":{"type":"boolean","description":"Indicates whether a widget should show the profile picture of an agent."},"filter":{"description":"The filters to be applied for dashboard widget configuration","$ref":"#/definitions/ViewFilter"},"periods":{"type":"array","description":"The list of periods for the dashboard widget configuration","items":{"type":"string","enum":["NONE","CURRENT_HALF_HOUR","TODAY","YESTERDAY","THIS_WEEK","LAST_WEEK","THIS_MONTH","LAST_MONTH","PRIOR_7_DAYS","PAST_7_DAYS_TO_DATE","PRIOR_30_DAYS","PAST_30_DAYS_TO_DATE","PRIOR_3_MONTHS"]}},"mediaTypes":{"type":"array","description":"The list of media types for the dashboard widget configuration","items":{"type":"string","enum":["callback","chat","cobrowse","email","message","screenshare","unknown","video","voice"]}},"warnings":{"type":"array","description":"List of warnings for dashboard widget configuration","items":{"$ref":"#/definitions/Warning"}},"showTimeInStatus":{"type":"boolean","description":"Indicates the show time in status of a widget configuration."},"showOfflineAgents":{"type":"boolean","description":"Indicates to show offline agent widget."},"selectedStatuses":{"type":"array","description":"Indicates the selected statuses used to filter the agent widget in the dashboard.","items":{"type":"string","enum":["Available","Away","Busy","Break","Meeting","Training","Meal","SystemAway","OnQueue","Interacting","NotResponding","Idle","Communicating","OffQueue","Online","Offline"]}},"agentInteractionSortOrder":{"type":"string","description":"The sort order of the interactions in the agent status widget.","enum":["ascending","descending"]}}},"DashboardConfigurationBulkRequest":{"type":"object","required":["dashboardConfigurationIds"],"properties":{"dashboardConfigurationIds":{"type":"array","description":"The user supplied dashboard configuration ids","items":{"type":"string"}}}},"DashboardConfigurationListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/DashboardConfiguration"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"lastUri":{"type":"string","format":"uri"},"firstUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"previousUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"DashboardConfigurationQueryRequest":{"type":"object","required":["dashboardConfigurationIds"],"properties":{"dashboardConfigurationIds":{"type":"array","description":"The user supplied dashboard configuration ids","items":{"type":"string"}},"pageNumber":{"type":"integer","format":"int32","description":"The page number of the queried response"},"pageSize":{"type":"integer","format":"int32","description":"The number of entities to return of the queried response. The max is 25"},"sortBy":{"type":"string","description":"The order in which response will be sorted","enum":["Asc","Desc"]}}},"DashboardUser":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"dashboardCount":{"type":"integer","format":"int32","description":"The count of dashboards for the user"},"publicDashboardCount":{"type":"integer","format":"int32","description":"The count of public dashboards for the user"},"state":{"type":"string","description":"The state of the user","enum":["active","inactive"]},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"DashboardUserListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/DashboardUser"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"lastUri":{"type":"string","format":"uri"},"firstUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"previousUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"ReportingExportJobResponse":{"type":"object","required":["createdDateTime","exportFormat","filter","interval","locale","modifiedDateTime","percentageComplete","period","read","runId","status","timeZone","viewType"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"runId":{"type":"string","description":"The unique run id of the export schedule execute"},"status":{"type":"string","description":"The current status of the export request","enum":["SUBMITTED","RUNNING","CANCELLING","CANCELLED","COMPLETED","COMPLETED_WITH_PARTIAL_RESULTS","FAILED"]},"timeZone":{"type":"string","description":"The requested timezone of the exported data. Time zones are represented as a string of the zone name as found in the IANA time zone database. For example: UTC, Etc/UTC, or Europe/London"},"exportFormat":{"type":"string","description":"The requested format of the exported data","enum":["CSV","PDF"]},"interval":{"type":"string","description":"The time period used to limit the the exported data. Intervals are represented as an ISO-8601 string. 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For example: YYYY-MM-DDThh:mm:ss/YYYY-MM-DDThh:mm:ss"},"serviceName":{"type":"string","description":"Service name for the audit query."},"filters":{"type":"array","description":"Filters for the audit query.","items":{"$ref":"#/definitions/AuditQueryFilter"}},"sort":{"type":"array","description":"Sort parameter for the audit query.","items":{"$ref":"#/definitions/AuditQuerySort"}}}},"AuditQueryFilter":{"type":"object","required":["property","value"],"properties":{"property":{"type":"string","description":"Name of the property to filter.","enum":["UserId","TrusteeOrganizationId","ClientId","Action","EntityType","EntityId"]},"value":{"type":"string","description":"Value of the property to filter."}}},"AuditQuerySort":{"type":"object","required":["name","sortOrder"],"properties":{"name":{"type":"string","description":"Name of the property to sort.","enum":["Timestamp"]},"sortOrder":{"type":"string","description":"Sort Order","enum":["ascending","descending"]}}},"AuditQueryRequest":{"type":"object","required":["interval","serviceName"],"properties":{"interval":{"type":"string","description":"Date and time range of data to query. Intervals are represented as an ISO-8601 string. For example: YYYY-MM-DDThh:mm:ssZ/YYYY-MM-DDThh:mm:ssZ"},"serviceName":{"type":"string","description":"Name of the service to query audits for."},"filters":{"type":"array","description":"Additional filters for the query.","items":{"$ref":"#/definitions/AuditQueryFilter"}},"sort":{"type":"array","description":"Sort parameter for the query.","items":{"$ref":"#/definitions/AuditQuerySort"}}}},"AuditLogMessage":{"type":"object","properties":{"id":{"type":"string","description":"Id of the audit message."},"userHomeOrgId":{"type":"string","description":"Home Organization Id associated with this audit message."},"user":{"description":"User associated with this audit message.","$ref":"#/definitions/DomainEntityRef"},"client":{"description":"Client associated with this audit message.","$ref":"#/definitions/AddressableEntityRef"},"remoteIp":{"type":"array","description":"List of IP addresses of systems that originated or handled the request.","items":{"type":"string"}},"serviceName":{"type":"string","description":"Name of the service that logged this audit message."},"level":{"type":"string","description":"Level of this audit message, USER or SYSTEM.","enum":["USER","SYSTEM","GENESYS_INTERNAL"]},"eventDate":{"type":"string","format":"date-time","description":"Date and time of when the audit message was logged. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"message":{"description":"Message describing the event being audited.","$ref":"#/definitions/MessageInfo"},"action":{"type":"string","description":"Action that took place."},"entity":{"description":"Entity that was impacted.","$ref":"#/definitions/DomainEntityRef"},"entityType":{"type":"string","description":"Type of the entity that was impacted."},"status":{"type":"string","description":"Status of the event being audited","enum":["SUCCESS","FAILURE","WARNING"]},"application":{"type":"string","description":"Name of the application used to perform the audit's action"},"initiatingAction":{"description":"Id and action of the audit initiating the transaction","$ref":"#/definitions/InitiatingAction"},"transactionInitiator":{"type":"boolean","description":"Whether the current audit is the initiator of the transaction"},"propertyChanges":{"type":"array","description":"List of properties that were changed and changes made to those properties.","items":{"$ref":"#/definitions/PropertyChange"}},"context":{"type":"object","description":"Additional context for this message.","additionalProperties":{"type":"string"}},"entityChanges":{"type":"array","description":"List of entities that were changed and changes made to those entities.","items":{"$ref":"#/definitions/EntityChange"}}}},"AuditQueryExecutionResultsResponse":{"type":"object","properties":{"id":{"type":"string","description":"Id of the audit query execution request."},"pageSize":{"type":"integer","format":"int32","description":"Number of results in a page."},"cursor":{"type":"string","description":"Optional cursor to indicate where to resume the results."},"entities":{"type":"array","description":"List of audit messages.","items":{"$ref":"#/definitions/AuditLogMessage"}}}},"EntityChange":{"type":"object","properties":{"entityId":{"type":"string","description":"Id of the entity that was changed"},"entityName":{"type":"string","description":"Name of the entity that was changed"},"entityType":{"type":"string","description":"Type of the entity that was changed"},"oldValues":{"type":"array","description":"Previous values for the entity.","items":{"type":"string"}},"newValues":{"type":"array","description":"New values for the entity.","items":{"type":"string"}}}},"InitiatingAction":{"type":"object","properties":{"transactionId":{"type":"string","description":"Id of the audit initiating the transaction"},"actionContext":{"type":"string","description":"Action of the audit initiating the transaction"}}},"MessageInfo":{"type":"object","properties":{"localizableMessageCode":{"type":"string","description":"Key that can be used to localize the message."},"message":{"type":"string","description":"Description of the message."},"messageWithParams":{"type":"string","description":"Message with template fields for variable replacement."},"messageParams":{"type":"object","description":"Map with fields for variable replacement.","additionalProperties":{"type":"string"}}}},"PropertyChange":{"type":"object","properties":{"property":{"type":"string","description":"The property that was changed"},"oldValues":{"type":"array","description":"Previous values for the property.","items":{"type":"string"}},"newValues":{"type":"array","description":"New values for the property.","items":{"type":"string"}}}},"AuditQueryExecutionLargeResultsResponse":{"type":"object","properties":{"id":{"type":"string","description":"Id of the audit query execution request."},"pageSize":{"type":"integer","format":"int32","description":"Number of results in a page."},"cursor":{"type":"string","description":"Optional cursor to indicate where to resume the results."},"downloadUrl":{"type":"string","description":"The presigned url which can be used to download the results."}}},"AuditRealtimeQueryResultsResponse":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/AuditLogMessage"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"pageCount":{"type":"integer","format":"int32"}}},"AuditRealtimeQueryRequest":{"type":"object","required":["interval"],"properties":{"interval":{"type":"string","description":"Date and time range of data to query. Intervals are represented as an ISO-8601 string. For example: YYYY-MM-DDThh:mm:ssZ/YYYY-MM-DDThh:mm:ssZ"},"serviceName":{"type":"string","description":"Name of the service to query audits for."},"filters":{"type":"array","description":"Additional filters for the query.","items":{"$ref":"#/definitions/AuditQueryFilter"}},"sort":{"type":"array","description":"Sort parameter for the query.","items":{"$ref":"#/definitions/AuditQuerySort"}},"pageNumber":{"type":"integer","format":"int32","description":"Page number"},"pageSize":{"type":"integer","format":"int32","description":"Page size"}}},"AuditRealtimeRelatedResultsResponse":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/AuditLogMessage"}}}},"AuditRealtimeRelatedRequest":{"type":"object","required":["auditId"],"properties":{"auditId":{"type":"string","description":"The id of the audit of which related audits will be retrieved."},"trustorOrgId":{"type":"string","description":"The id of the trustor org to which the audit belongs. 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For example: yyyy-MM-dd","readOnly":true},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"RoleSettings":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"backfillEnabled":{"type":"boolean","description":"Boolean showing if organization is opted in or not to role backfills"},"authorizationGrantDivisionAware":{"type":"boolean","description":"Boolean enabling enforcement of division aware for authorization grant add and delete","allowEmptyValue":true},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"Actions":{"type":"object","properties":{"skillsToRemove":{"type":"array","uniqueItems":true,"items":{"$ref":"#/definitions/SkillsToRemove"}}}},"AcwSettings":{"type":"object","properties":{"wrapupPrompt":{"type":"string","description":"This field controls how the UI prompts the agent for a wrapup.","enum":["MANDATORY","OPTIONAL","MANDATORY_TIMEOUT","MANDATORY_FORCED_TIMEOUT","AGENT_REQUESTED"]},"timeoutMs":{"type":"integer","format":"int32","description":"The amount of time the agent can stay in ACW (Min: 1 sec, Max: 60 min).  Can only be used when ACW is AGENT_REQUESTED, MANDATORY_TIMEOUT or MANDATORY_FORCED_TIMEOUT."}}},"AgentOwnedRouting":{"type":"object","properties":{"enableAgentOwnedCallbacks":{"type":"boolean","description":"Indicates if Agent Owned Callbacks are enabled for the queue"},"maxOwnedCallbackHours":{"type":"integer","format":"int32","description":"The max amount of time a callback can be owned (in hours); Allowable range 1 - 168 hour(s) (inclusive)"},"maxOwnedCallbackDelayHours":{"type":"integer","format":"int32","description":"The max amount of time a callback can be scheduled out into the future (in hours); Allowable range 1 - 720 hour(s) (inclusive)"}}},"BaseMediaSettings":{"type":"object","properties":{"enableAutoAnswer":{"type":"boolean","description":"Indicates if auto-answer is enabled for the given media type or subtype (default is false).  Subtype settings take precedence over media type settings."}}},"Bullseye":{"type":"object","properties":{"rings":{"type":"array","description":"The bullseye rings configured for this queue.","items":{"$ref":"#/definitions/Ring"}}}},"CallbackMediaSettings":{"type":"object","properties":{"enableAutoAnswer":{"type":"boolean","description":"Indicates if auto-answer is enabled for the given media type or subtype (default is false).  Subtype settings take precedence over media type settings."},"alertingTimeoutSeconds":{"type":"integer","format":"int32","description":"The alerting timeout for the media type, in seconds"},"serviceLevel":{"description":"The targeted service level for the media type","$ref":"#/definitions/ServiceLevel"},"autoAnswerAlertToneSeconds":{"type":"number","format":"double","description":"How long to play the alerting tone for an auto-answer interaction"},"manualAnswerAlertToneSeconds":{"type":"number","format":"double","description":"How long to play the alerting tone for a manual-answer interaction"},"subTypeSettings":{"type":"object","description":"Map of media subtype to media subtype specific settings.","additionalProperties":{"$ref":"#/definitions/BaseMediaSettings"}},"enableAutoDialAndEnd":{"type":"boolean","description":"Flag to enable Auto-Dial and Auto-End automation for callbacks on this queue."},"autoDialDelaySeconds":{"type":"integer","format":"int32","description":"Time in seconds after agent connects to callback before outgoing call is auto-dialed. Allowable values in range 0 - 1200 seconds. Defaults to 300 seconds."},"autoEndDelaySeconds":{"type":"integer","format":"int32","description":"Time in seconds after agent disconnects from the outgoing call before the encasing callback is auto-ended. Allowable values in range 0 - 1200 seconds. Defaults to 300 seconds."}}},"CannedResponseLibraries":{"type":"object","properties":{"libraryIds":{"type":"array","description":"Set of canned response library IDs associated with the queue only when mode is SelectedOnly.","uniqueItems":true,"items":{"type":"string"}},"mode":{"type":"string","description":"The association mode of canned response libraries to queue","enum":["All","SelectedOnly","None"]}}},"ConditionalGroupRouting":{"type":"object","properties":{"rules":{"type":"array","description":"The set of rules to be executed for each conversation","items":{"$ref":"#/definitions/ConditionalGroupRoutingRule"}}}},"ConditionalGroupRoutingRule":{"type":"object","properties":{"queue":{"description":"The queue being evaluated for this rule.  If null, the current queue will be used.","$ref":"#/definitions/DomainEntityRef"},"metric":{"type":"string","description":"The queue metric being evaluated","enum":["EstimatedWaitTime","ServiceLevel"]},"operator":{"type":"string","description":"The operator that compares the actual value against the condition value","enum":["GreaterThan","GreaterThanOrEqualTo","LessThan","LessThanOrEqualTo"]},"conditionValue":{"type":"number","format":"double","description":"The limit value, beyond which a rule evaluates as true"},"groups":{"type":"array","description":"The group(s) to activate if the rule evaluates as true","uniqueItems":true,"items":{"$ref":"#/definitions/MemberGroup"}},"waitSeconds":{"type":"integer","format":"int32","description":"The number of seconds to wait in this rule, if it evaluates as true, before evaluating the next rule.  For the final rule, this is ignored, so need not be specified."}}},"DirectRouting":{"type":"object","properties":{"callMediaSettings":{"description":"Direct Routing Settings specific to Call media.","$ref":"#/definitions/DirectRoutingMediaSettings"},"emailMediaSettings":{"description":"Direct Routing Settings specific to Email media.","$ref":"#/definitions/DirectRoutingMediaSettings"},"messageMediaSettings":{"description":"Direct Routing Settings specific to Message media.","$ref":"#/definitions/DirectRoutingMediaSettings"},"backupQueueId":{"type":"string","description":"ID of another queue to be used as the default backup if an agent does not have their Backup Settings configured. If not set, the current queue will be used as backup, but with Direct Routing criteria removed from the conversation."},"waitForAgent":{"type":"boolean","description":"Flag indicating if Direct Routing interactions should wait for Direct Routing agent or go immediately to selected backup."},"agentWaitSeconds":{"type":"integer","format":"int32","description":"Time (in seconds) that a Direct Routing interaction will wait for Direct Routing agent before going to selected backup. Valid range [60, 864000]."}}},"DirectRoutingMediaSettings":{"type":"object","properties":{"useAgentAddressOutbound":{"type":"boolean","description":"Toggle that enables using an agent's Direct Routing address outbound on behalf of queue for this media type."}}},"DomainOrganizationRole":{"type":"object","properties":{"id":{"type":"string","description":"role id"},"name":{"type":"string"},"description":{"type":"string"},"defaultRoleId":{"type":"string"},"permissions":{"type":"array","uniqueItems":true,"items":{"type":"string"}},"unusedPermissions":{"type":"array","description":"A collection of the permissions the role is not using","readOnly":true,"uniqueItems":true,"items":{"type":"string"}},"permissionPolicies":{"type":"array","uniqueItems":true,"items":{"$ref":"#/definitions/DomainPermissionPolicy"}},"userCount":{"type":"integer","format":"int32"},"roleNeedsUpdate":{"type":"boolean","description":"Optional unless patch operation."},"base":{"type":"boolean"},"default":{"type":"boolean"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"DomainPermissionPolicy":{"type":"object","properties":{"domain":{"type":"string"},"entityName":{"type":"string"},"policyName":{"type":"string"},"policyDescription":{"type":"string"},"actionSet":{"type":"array","uniqueItems":true,"items":{"type":"string"}},"namedResources":{"type":"array","uniqueItems":true,"items":{"type":"string"}},"allowConditions":{"type":"boolean"},"resourceConditionNode":{"$ref":"#/definitions/DomainResourceConditionNode"}}},"DomainResourceConditionNode":{"type":"object","properties":{"variableName":{"type":"string"},"operator":{"type":"string","enum":["EQ","IN","GE","GT","LE","LT"]},"operands":{"type":"array","items":{"$ref":"#/definitions/DomainResourceConditionValue"}},"conjunction":{"type":"string","enum":["AND","OR"]},"terms":{"type":"array","items":{"$ref":"#/definitions/DomainResourceConditionNode"}}}},"DomainResourceConditionValue":{"type":"object","properties":{"user":{"$ref":"#/definitions/User"},"queue":{"$ref":"#/definitions/Queue"},"value":{"type":"string"},"type":{"type":"string","enum":["SCALAR","VARIABLE","USER","QUEUE"]}}},"EmailAddress":{"type":"object","properties":{"email":{"type":"string"},"name":{"type":"string"}}},"ExpansionCriterium":{"type":"object","properties":{"type":{"type":"string","enum":["TIMEOUT_SECONDS"]},"threshold":{"type":"number","format":"double"}}},"InboundRoute":{"type":"object","required":["fromName","pattern"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"pattern":{"type":"string","description":"The search pattern that the mailbox name should match."},"queue":{"description":"The queue to route the emails to.","$ref":"#/definitions/DomainEntityRef"},"priority":{"type":"integer","format":"int32","description":"The priority to use for routing."},"skills":{"type":"array","description":"The skills to use for routing.","items":{"$ref":"#/definitions/DomainEntityRef"}},"language":{"description":"The language to use for routing.","$ref":"#/definitions/DomainEntityRef"},"fromName":{"type":"string","description":"The sender name to use for outgoing replies."},"fromEmail":{"type":"string","description":"The sender email to use for outgoing replies."},"flow":{"description":"The flow to use for processing the email.","$ref":"#/definitions/DomainEntityRef"},"replyEmailAddress":{"description":"The route to use for email replies.","$ref":"#/definitions/QueueEmailAddress"},"autoBcc":{"type":"array","description":"The recipients that should be automatically blind copied on outbound emails associated with this InboundRoute.","items":{"$ref":"#/definitions/EmailAddress"}},"spamFlow":{"description":"The flow to use for processing inbound emails that have been marked as spam.","$ref":"#/definitions/DomainEntityRef"},"signature":{"description":"The configuration for the canned response signature that will be appended to outbound emails sent via this route","$ref":"#/definitions/Signature"},"historyInclusion":{"type":"string","description":"The configuration to indicate how the history of a conversation has to be included in a draft","enum":["Include","Exclude","Optional"]},"allowMultipleActions":{"type":"boolean","description":"Control if multiple actions are allowed on this route. When true the disconnect has to be done manually. When false a conversation will be disconnected by the system after every action"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"MediaSettings":{"type":"object","properties":{"enableAutoAnswer":{"type":"boolean","description":"Indicates if auto-answer is enabled for the given media type or subtype (default is false).  Subtype settings take precedence over media type settings."},"alertingTimeoutSeconds":{"type":"integer","format":"int32","description":"The alerting timeout for the media type, in seconds"},"serviceLevel":{"description":"The targeted service level for the media type","$ref":"#/definitions/ServiceLevel"},"autoAnswerAlertToneSeconds":{"type":"number","format":"double","description":"How long to play the alerting tone for an auto-answer interaction"},"manualAnswerAlertToneSeconds":{"type":"number","format":"double","description":"How long to play the alerting tone for a manual-answer interaction"},"subTypeSettings":{"type":"object","description":"Map of media subtype to media subtype specific settings.","additionalProperties":{"$ref":"#/definitions/BaseMediaSettings"}}}},"MemberGroup":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object."},"name":{"type":"string"},"division":{"description":"The division to which this entity belongs.","$ref":"#/definitions/WritableDivision"},"type":{"type":"string","description":"The group type","enum":["TEAM","GROUP","SKILLGROUP"]},"memberCount":{"type":"integer","format":"int32","description":"The number of members in this group","readOnly":true},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"Page":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"versionId":{"type":"string"},"createdDate":{"type":"string","format":"date-time","description":"Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"modifiedDate":{"type":"string","format":"date-time","description":"Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"rootContainer":{"type":"object","additionalProperties":{"type":"object"}},"properties":{"type":"object","additionalProperties":{"type":"object"}},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"PredictiveRouting":{"type":"object","properties":{"respectSkills":{"type":"boolean","description":"A switch used to determine if agent skills will be considered."},"enableConversationScoreBiasing":{"type":"boolean","description":"A switch used to determine if conversations are weighted by conversation score when the system attempts to assign an agent a new conversation."}}},"Queue":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"division":{"description":"The division to which this entity belongs.","$ref":"#/definitions/Division"},"description":{"type":"string","description":"The queue description."},"dateCreated":{"type":"string","format":"date-time","description":"The date the queue was created. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"dateModified":{"type":"string","format":"date-time","description":"The date of the last modification to the queue. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"modifiedBy":{"type":"string","description":"The ID of the user that last modified the queue."},"createdBy":{"type":"string","description":"The ID of the user that created the queue."},"memberCount":{"type":"integer","format":"int32","description":"The total number of members in the queue.","readOnly":true},"userMemberCount":{"type":"integer","format":"int32","description":"The number of user members (i.e., non-group members) in the queue.","readOnly":true},"joinedMemberCount":{"type":"integer","format":"int32","description":"The number of joined members in the queue.","readOnly":true},"mediaSettings":{"description":"The media settings for the queue.","$ref":"#/definitions/QueueMediaSettings"},"routingRules":{"type":"array","description":"The routing rules for the queue, used for Preferred Agent Routing.","items":{"$ref":"#/definitions/RoutingRule"}},"conditionalGroupRouting":{"description":"The Conditional Group Routing settings for the queue.","$ref":"#/definitions/ConditionalGroupRouting"},"bullseye":{"description":"The bullseye settings for the queue.","$ref":"#/definitions/Bullseye"},"scoringMethod":{"type":"string","description":"The Scoring Method for the queue","enum":["TimestampAndPriority","PriorityOnly"]},"acwSettings":{"description":"The ACW settings for the queue.","$ref":"#/definitions/AcwSettings"},"skillEvaluationMethod":{"type":"string","description":"The skill evaluation method to use when routing conversations.","enum":["NONE","BEST","ALL"]},"memberGroups":{"type":"array","description":"The groups of agents associated with the queue, if any.  Queue membership will update to match group membership changes.","uniqueItems":true,"items":{"$ref":"#/definitions/MemberGroup"}},"queueFlow":{"description":"The in-queue flow to use for call conversations waiting in queue.","$ref":"#/definitions/DomainEntityRef"},"emailInQueueFlow":{"description":"The in-queue flow to use for email conversations waiting in queue.","$ref":"#/definitions/DomainEntityRef"},"messageInQueueFlow":{"description":"The in-queue flow to use for message conversations waiting in queue.","$ref":"#/definitions/DomainEntityRef"},"whisperPrompt":{"description":"The prompt used for whisper on the queue, if configured.","$ref":"#/definitions/DomainEntityRef"},"onHoldPrompt":{"description":"The audio to be played when calls on this queue are on hold. If not configured, the default on-hold music will play.","$ref":"#/definitions/DomainEntityRef"},"autoAnswerOnly":{"type":"boolean","description":"Specifies whether the configured whisper should play for all ACD calls, or only for those which are auto-answered."},"enableTranscription":{"type":"boolean","description":"Indicates whether voice transcription is enabled for this queue."},"enableAudioMonitoring":{"type":"boolean","description":"Indicates whether audio monitoring is enabled for this queue."},"enableManualAssignment":{"type":"boolean","description":"Indicates whether manual assignment is enabled for this queue."},"agentOwnedRouting":{"description":"The Agent Owned Routing settings for the queue","$ref":"#/definitions/AgentOwnedRouting"},"directRouting":{"description":"The Direct Routing settings for the queue","$ref":"#/definitions/DirectRouting"},"callingPartyName":{"type":"string","description":"The name to use for caller identification for outbound calls from this queue."},"callingPartyNumber":{"type":"string","description":"The phone number to use for caller identification for outbound calls from this queue."},"defaultScripts":{"type":"object","description":"The default script Ids for the communication types.","additionalProperties":{"$ref":"#/definitions/Script"}},"outboundMessagingAddresses":{"description":"The messaging addresses for the queue.","$ref":"#/definitions/QueueMessagingAddresses"},"outboundEmailAddress":{"$ref":"#/definitions/QueueEmailAddress"},"peerId":{"type":"string","description":"The ID of an associated external queue."},"suppressInQueueCallRecording":{"type":"boolean","description":"Indicates whether recording in-queue calls is suppressed for this queue."},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"QueueEmailAddress":{"type":"object","properties":{"domain":{"$ref":"#/definitions/DomainEntityRef"},"route":{"$ref":"#/definitions/InboundRoute"}}},"QueueMediaSettings":{"type":"object","properties":{"call":{"description":"The queue media settings for call interactions.","$ref":"#/definitions/MediaSettings"},"callback":{"description":"The queue media settings for callback interactions.","$ref":"#/definitions/CallbackMediaSettings"},"chat":{"description":"The queue media settings for chat interactions.","$ref":"#/definitions/MediaSettings"},"email":{"description":"The queue media settings for email interactions.","$ref":"#/definitions/MediaSettings"},"message":{"description":"The queue media settings for message interactions.","$ref":"#/definitions/MediaSettings"}}},"QueueMessagingAddresses":{"type":"object","properties":{"smsAddress":{"$ref":"#/definitions/DomainEntityRef"},"openMessagingRecipient":{"$ref":"#/definitions/DomainEntityRef"},"whatsAppRecipient":{"$ref":"#/definitions/DomainEntityRef"}}},"Ring":{"type":"object","properties":{"expansionCriteria":{"type":"array","description":"The conditions that will trigger conversations to move to the next bullseye ring.","items":{"$ref":"#/definitions/ExpansionCriterium"}},"actions":{"description":"The actions that will be performed just before moving conversations to the next bullseye ring.","$ref":"#/definitions/Actions"},"memberGroups":{"type":"array","description":"The groups of agents associated with the ring, if any.  Ring membership will update to match group membership changes.","uniqueItems":true,"items":{"$ref":"#/definitions/MemberGroup"}}}},"RoutingRule":{"type":"object","properties":{"operator":{"type":"string","description":"matching operator.  MEETS_THRESHOLD matches any agent with a score at or above the rule's threshold.  ANY matches all specified agents, regardless of score.","enum":["MEETS_THRESHOLD","ANY"]},"threshold":{"type":"integer","format":"int32","description":"threshold required for routing attempt (generally an agent score).  may be null for operator ANY."},"waitSeconds":{"type":"number","format":"double","description":"seconds to wait in this rule before moving to the next"}}},"Script":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"division":{"description":"The division to which this entity belongs.","$ref":"#/definitions/Division"},"versionId":{"type":"string"},"createdDate":{"type":"string","format":"date-time","description":"Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"modifiedDate":{"type":"string","format":"date-time","description":"Date time is represented as an ISO-8601 string. 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The response aggregation uses this name."},"type":{"type":"string","description":"The type of aggregation to perform","enum":["COUNT","SUM","AVERAGE","TERM","CONTAINS","STARTS_WITH","ENDS_WITH"]},"value":{"type":"string","description":"A value to use for aggregation"},"size":{"type":"integer","format":"int32","description":"The number aggregations results to return out of the entire result set"},"order":{"type":"array","description":"The order in which aggregation results are sorted","items":{"type":"string","enum":["VALUE_DESC","VALUE_ASC","COUNT_DESC","COUNT_ASC"]}}}},"SearchSort":{"type":"object","properties":{"sortOrder":{"type":"string","description":"The sort order for results","enum":["ASC","DESC","SCORE"]},"sortBy":{"type":"string","description":"The field in the resource that you want to sort the results by"}}},"SignedData":{"type":"object","properties":{"jwt":{"type":"string"}}},"ScreenRecordingUserAuthenticatedInfo":{"type":"object","required":["backgroundAssistantId"],"properties":{"backgroundAssistantId":{"type":"string","description":"Id of Genesys Cloud Background Assistant"}}},"UrlResponse":{"type":"object","properties":{"url":{"type":"string"}}},"BillingUsage":{"type":"object","required":["name","resources","totalUsage"],"properties":{"name":{"type":"string","description":"Identifies the billable usage."},"totalUsage":{"type":"string","description":"The total amount of usage, expressed as a decimal number in string format."},"resources":{"type":"array","description":"The resources for which usage was observed (e.g. license users, devices).","items":{"$ref":"#/definitions/BillingUsageResource"}}}},"BillingUsageReport":{"type":"object","required":["endDate","startDate","usages"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"startDate":{"type":"string","format":"date-time","description":"The period start date. 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Please use the calls property"},"calls":{"type":"array","description":"An ordered list of CallRoutes to be executed when CallForwarding is enabled","items":{"$ref":"#/definitions/CallRoute"}},"voicemail":{"type":"string","description":"The type of voicemail to use with the callForwarding configuration","enum":["PURECLOUD","LASTCALL","NONE"]},"modifiedDate":{"type":"string","format":"date-time","description":"Date time is represented as an ISO-8601 string. 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Examples are active, inactive, deleted.","enum":["active","inactive","deleted"]},"defaultSiteId":{"type":"string"},"supportURI":{"type":"string","description":"Email address where support tickets are sent to."},"voicemailEnabled":{"type":"boolean"},"productPlatform":{"type":"string","description":"Organizations Originating Platform.","readOnly":true,"enum":["GenesysCloud","PureCloud","PureEngage","PureEngageCloud","PureConnect","PureConnectCloud","Unknown"]},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true},"features":{"type":"object","description":"The state of features available for the organization.","readOnly":true,"additionalProperties":{"type":"boolean"}}}},"DomainEntity":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"DomainEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/DomainEntity"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"lastUri":{"type":"string","format":"uri"},"firstUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"previousUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"EntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"type":"object"}}}},"CertificateDetails":{"type":"object","properties":{"issuer":{"type":"string","description":"Information about the issuer of the certificate.  The value of this property is a comma separated key=value format.  Each key is one of the attribute names supported by X.500."},"subject":{"type":"string","description":"Information about the subject of the certificate.  The value of this property is a comma separated key=value format.  Each key is one of the attribute names supported by X.500."},"expirationDate":{"type":"string","format":"date-time","description":"The expiration date of the certificate. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"issueDate":{"type":"string","format":"date-time","description":"The issue date of the certificate. Date time is represented as an ISO-8601 string. 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Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"roomType":{"type":"string","description":"The type of room","enum":["adhoc","acd","group","oneOnOne","supervisorAssistance"]},"description":{"type":"string","description":"Room's description"},"subject":{"type":"string","description":"Room's subject"},"participantLimit":{"type":"integer","format":"int32","description":"Room's size limit"},"owners":{"type":"array","description":"Room's owners","items":{"$ref":"#/definitions/UserReference"}},"pinnedMessages":{"type":"array","description":"Room's pinned messages","items":{"$ref":"#/definitions/AddressableEntityRef"}},"jid":{"type":"string","description":"The jid of the room"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"RoomUpdateRequest":{"type":"object","properties":{"description":{"type":"string","description":"Room's description"},"subject":{"type":"string","description":"Room's subject"},"pinnedMessageIds":{"type":"array","description":"Room's pinned messages","items":{"type":"string"}},"ownerIds":{"type":"array","description":"Room's owners","items":{"type":"string"}}}},"CreateRoomResponse":{"type":"object","required":["jid"],"properties":{"jid":{"type":"string","description":"The jid of the room"}}},"CreateRoomRequest":{"type":"object","required":["subject"],"properties":{"description":{"type":"string","description":"Room's description"},"subject":{"type":"string","description":"Room's subject"},"userIds":{"type":"array","description":"Users to add to the room","items":{"type":"string"}}}},"CobrowseWebMessagingSession":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"joinCode":{"type":"string","description":"Cobrowse session join code","readOnly":true},"websocketUrl":{"type":"string","description":"WebSocket URL for the JS client","readOnly":true},"dateOfferEnds":{"type":"string","format":"date-time","description":"Date when Cobrowse Offer Expires. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"communicationType":{"type":"string","description":"CommunicationType for Cobrowse Session","readOnly":true,"enum":["Call","Message","Unknown"]},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"ExportScriptResponse":{"type":"object","properties":{"url":{"type":"string"}}},"ExportScriptRequest":{"type":"object","properties":{"fileName":{"type":"string","description":"The final file name (no extension) of the script download: <fileName>.script"},"versionId":{"type":"string","description":"The UUID version of the script to be exported.  Defaults to the current editable version."}},"description":"Creating an exported script via Download Service"},"ImportScriptStatusResponse":{"type":"object","properties":{"url":{"type":"string","format":"uri"},"succeeded":{"type":"boolean"},"message":{"type":"string"}}},"ScriptEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/Script"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"lastUri":{"type":"string","format":"uri"},"firstUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"previousUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"PublishScriptRequestData":{"type":"object","required":["scriptId"],"properties":{"scriptId":{"type":"string","description":"The id of the script to publish"},"versionId":{"type":"string"}}},"ConversationEncryptionConfiguration":{"type":"object","required":["keyConfigurationType","url"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"url":{"type":"string","description":"keyConfigurationType is always KmsSymmetric, and should be the arn to the key alias for the master key"},"keyConfigurationType":{"type":"string","description":"Type should be 'KmsSymmetric' when create or update Key configurations, 'None' to disable configuration.","enum":["KmsSymmetric","LocalKeyManager","Native","None"]},"lastError":{"description":"The error message related to the configuration","$ref":"#/definitions/ErrorBody"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"ConversationEncryptionConfigurationListing":{"type":"object","properties":{"total":{"type":"integer","format":"int64"},"entities":{"type":"array","items":{"$ref":"#/definitions/ConversationEncryptionConfiguration"}},"selfUri":{"type":"string","format":"uri"}}},"AiScoringSetting":{"type":"object","properties":{"enabled":{"type":"boolean","description":"True if AI Scoring feature is configured."}}},"AiScoringSettings":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"questionGroupSettings":{"type":"array","items":{"$ref":"#/definitions/QuestionGroupSettings"}},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"AnswerOption":{"type":"object","properties":{"id":{"type":"string"},"text":{"type":"string"},"value":{"type":"integer","format":"int32"},"assistanceConditions":{"type":"array","description":"List of assistance conditions which are combined together with a logical AND operator. 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This must specify the path to where Purecloud can requests decryption"},"apiId":{"type":"string","description":"The api id for Hawk Authentication."},"apiKey":{"type":"string","description":"The api shared symmetric key used for hawk authentication"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"KeyRotationSchedule":{"type":"object","required":["period"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"period":{"type":"string","description":"Value to set schedule to","enum":["DISABLED","DAILY","WEEKLY","MONTHLY","YEARLY"]},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"LocalEncryptionKeyRequest":{"type":"object","required":["configId","keypairId","publicKey"],"properties":{"configId":{"type":"string","description":"The local configuration id that contains metadata on private local service"},"publicKey":{"type":"string","description":"Base 64 encoded public key, generated by the local service."},"keypairId":{"type":"string","description":"The key pair id from the local service."}}},"RecordingEncryptionConfiguration":{"type":"object","required":["keyConfigurationType","url"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"url":{"type":"string","description":"When keyConfigurationType is LocalKeyManager, this should be the url for decryption and must specify the path to where GenesysCloud can requests decryption. When keyConfigurationType is KmsSymmetric, this should be the arn to the key alias for the master key"},"apiId":{"type":"string","description":"The api id for Hawk Authentication. Null if keyConfigurationType is KmsSymmetric"},"apiKey":{"type":"string","description":"The api shared symmetric key used for hawk authentication. Null if keyConfigurationType is KmsSymmetric"},"keyConfigurationType":{"type":"string","description":"Type should be LocalKeyManager or KmsSymmetric when create or update Key configurations; 'Native' for disabling configuration.","enum":["KmsSymmetric","LocalKeyManager","Native","None"]},"lastError":{"description":"The error message related to the configuration","$ref":"#/definitions/ErrorBody"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"RecordingEncryptionConfigurationListing":{"type":"object","properties":{"total":{"type":"integer","format":"int64"},"entities":{"type":"array","items":{"$ref":"#/definitions/RecordingEncryptionConfiguration"}},"selfUri":{"type":"string","format":"uri"}}},"BulkDeleteResponse":{"type":"object","properties":{"results":{"type":"array","items":{"$ref":"#/definitions/BulkResponseResultVoidEntity"}},"errorCount":{"type":"integer","format":"int32"},"errorIndexes":{"type":"array","items":{"type":"integer","format":"int32"}}}},"BulkError":{"type":"object","properties":{"message":{"type":"string","description":"Error message of the bulk operation result."},"code":{"type":"string","description":"Error code of the bulk operation result."}}},"BulkErrorDetail":{"type":"object","properties":{"fieldName":{"type":"string"},"value":{"type":"string"},"message":{"type":"string"}}},"BulkErrorEntity":{"type":"object","properties":{"code":{"type":"string"},"message":{"type":"string"},"status":{"type":"integer","format":"int32"},"retryable":{"type":"boolean"},"entity":{"$ref":"#/definitions/Entity"},"details":{"type":"array","items":{"$ref":"#/definitions/BulkErrorDetail"}}}},"BulkResponseResultVoidEntity":{"type":"object","properties":{"id":{"type":"string"},"success":{"type":"boolean"},"entity":{"$ref":"#/definitions/Void"},"error":{"$ref":"#/definitions/BulkErrorEntity"}}},"Void":{"type":"object"},"BulkIdsRequest":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/ExternalContactsEntity"}}}},"ExternalContactsEntity":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true}}},"BulkContactsResponse":{"type":"object","properties":{"results":{"type":"array","items":{"$ref":"#/definitions/BulkResponseResultExternalContactExternalContact"}},"errorCount":{"type":"integer","format":"int32"},"errorIndexes":{"type":"array","items":{"type":"integer","format":"int32"}}}},"BulkErrorExternalContact":{"type":"object","properties":{"code":{"type":"string"},"message":{"type":"string"},"status":{"type":"integer","format":"int32"},"retryable":{"type":"boolean"},"entity":{"$ref":"#/definitions/ExternalContact"},"details":{"type":"array","items":{"$ref":"#/definitions/BulkErrorDetail"}}}},"BulkResponseResultExternalContactExternalContact":{"type":"object","properties":{"id":{"type":"string"},"success":{"type":"boolean"},"entity":{"$ref":"#/definitions/ExternalContact"},"error":{"$ref":"#/definitions/BulkErrorExternalContact"}}},"ContactAddress":{"type":"object","properties":{"address1":{"type":"string"},"address2":{"type":"string"},"city":{"type":"string"},"state":{"type":"string"},"postalCode":{"type":"string"},"countryCode":{"type":"string"}}},"ContactAddressableEntityRef":{"type":"object","properties":{"id":{"type":"string"},"selfUri":{"type":"string","format":"uri"}}},"ContactIdentifier":{"type":"object","required":["type","value"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"type":{"type":"string","description":"The type of this identifier","enum":["SocialLine","SocialFacebook","SocialTwitter","SocialWhatsapp","Email","Phone","Cookie","ExternalId"]},"value":{"type":"string","description":"The string value of the identifier. Will vary in syntax by type."},"dateCreated":{"type":"string","format":"date-time","description":"Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"DataSchema":{"type":"object","required":["jsonSchema","version"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the schema.  Only required if a schema is used for custom fields during external entity creation or updates."},"name":{"type":"string"},"version":{"type":"integer","format":"int32","description":"The schema's version, a positive integer. Required for updates."},"appliesTo":{"type":"array","description":"One of \"CONTACT\" or \"EXTERNAL_ORGANIZATION\".  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For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"jsonSchema":{"example":"{\n    \"appliesTo\": [\n        \"CONTACT\"\n    ],\n    \"jsonSchema\": {\n        \"title\": \"Example schema\",\n        \"description\": \"Uses all of the core types for illustrative purposes\",\n        \"properties\": {\n            \"field1_text\": {\n                \"title\": \"Field 1\",\n                \"description\": \"field1\",\n                \"allOf\": [ { \"$ref\": \"#/definitions/text\" } ],\n                \"minLength\": 0,\n                \"maxLength\": 39\n            },\n            \"field2_longtext\": {\n                \"title\": \"Field 2\",\n                \"description\": \"field2\",\n                \"allOf\": [ { \"$ref\": \"#/definitions/longtext\" } ],\n                \"minLength\": 0,\n                \"maxLength\": 1000\n            },\n            \"field3_enum\": {\n                \"title\": \"Field 3\",\n                \"description\": \"Field 3\",\n                \"allOf\": [ { \"$ref\": \"#/definitions/enum\" } ],\n                \"enum\": [\n                    \"enum1\",\n                    \"enum2\"\n                ]\n            },\n            \"field4_identifier\": {\n                \"title\": \"field4\",\n                \"description\": \"Field 4\",\n                \"allOf\": [ { \"$ref\": \"#/definitions/identifier\" } ],\n                \"minLength\": 0,\n                \"maxLength\": 37\n            },\n            \"field5_integer\": {\n                \"title\": \"field5\",\n                \"description\": \"Field 5\",\n                \"allOf\": [ { \"$ref\": \"#/definitions/integer\" } ],\n                \"minimum\": 1,\n                \"maximum\": 24\n            },\n            \"field6_number\": {\n                \"title\": \"field6\",\n                \"description\": \"Field 6\",\n                \"allOf\": [ { \"$ref\": \"#/definitions/number\" } ],\n                \"minimum\": 2.7,\n                \"maximum\": 31.3\n            },\n            \"field7_date\": {\n                \"title\": \"field7\",\n                \"description\": \"Field 7\",\n                \"allOf\": [ { \"$ref\": \"#/definitions/date\"}]\n            },\n            \"field8_datetime\": {\n                \"title\": \"field8\",\n                \"description\": \"Field 8\",\n                \"allOf\": [ { \"$ref\": \"#/definitions/datetime\"}]\n            },\n            \"field9_checkbox\": {\n                \"title\": \"field9\",\n                \"description\": \"Field 9\",\n                \"allOf\": [ { \"$ref\": \"#/definitions/checkbox\"}]\n            },\n            \"field10_tag\": {\n                \"title\": \"field10\",\n                \"description\": \"Field 10\",\n                \"allOf\": [ { \"$ref\": \"#/definitions/tag\" } ],\n                \"items\": {\n                    \"minLength\": 1,\n                    \"maxLength\": 20\n                },\n                \"minItems\": 0,\n                \"maxItems\": 10,\n                \"uniqueItems\": true\n            }\n        },\n        \"$schema\": \"http://json-schema.org/draft-04/schema#\"\n    }\n}","description":"A JSON schema defining the extension to the built-in entity type.","$ref":"#/definitions/JsonSchemaDocument"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"ExternalContact":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object."},"firstName":{"type":"string","description":"The first name of the contact."},"middleName":{"type":"string"},"lastName":{"type":"string","description":"The last name of the contact."},"salutation":{"type":"string"},"title":{"type":"string"},"workPhone":{"$ref":"#/definitions/PhoneNumber"},"cellPhone":{"$ref":"#/definitions/PhoneNumber"},"homePhone":{"$ref":"#/definitions/PhoneNumber"},"otherPhone":{"$ref":"#/definitions/PhoneNumber"},"workEmail":{"type":"string"},"personalEmail":{"type":"string"},"otherEmail":{"type":"string"},"address":{"$ref":"#/definitions/ContactAddress"},"twitterId":{"$ref":"#/definitions/TwitterId"},"lineId":{"$ref":"#/definitions/LineId"},"whatsAppId":{"$ref":"#/definitions/WhatsAppId"},"facebookId":{"$ref":"#/definitions/FacebookId"},"modifyDate":{"type":"string","format":"date-time","description":"Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"createDate":{"type":"string","format":"date-time","description":"Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"externalOrganization":{"$ref":"#/definitions/ExternalOrganization"},"surveyOptOut":{"type":"boolean"},"externalSystemUrl":{"type":"string","description":"A string that identifies an external system-of-record resource that may have more detailed information on the contact. It should be a valid URL (including the http/https protocol, port, and path [if any]). 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Example: a CRM like SALESFORCE.","enum":["SALESFORCE"]},"url":{"type":"string","description":"An URL that links to the source record that contributed data to the associated entity."}},"description":"Describes a link to a record in an external system that contributed data to a Relate record"},"ExternalId":{"type":"object","properties":{"externalSource":{"$ref":"#/definitions/ExternalSource"},"value":{"type":"string"}}},"ExternalOrganization":{"type":"object","required":["name"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object."},"name":{"type":"string","description":"The name of the company."},"companyType":{"type":"string"},"industry":{"type":"string"},"primaryContactId":{"type":"string"},"address":{"$ref":"#/definitions/ContactAddress"},"phoneNumber":{"$ref":"#/definitions/PhoneNumber"},"faxNumber":{"$ref":"#/definitions/PhoneNumber"},"employeeCount":{"type":"integer","format":"int64"},"revenue":{"type":"integer","format":"int64"},"tags":{"type":"array","items":{"type":"string"}},"websites":{"type":"array","items":{"type":"string"}},"tickers":{"type":"array","items":{"$ref":"#/definitions/Ticker"}},"twitterId":{"$ref":"#/definitions/TwitterId"},"externalSystemUrl":{"type":"string","description":"A string that identifies an external system-of-record resource that may have more detailed information on the organization. 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Each scopedId is specific to a page or app that the user interacts with.","uniqueItems":true,"items":{"$ref":"#/definitions/FacebookScopedId"}},"displayName":{"type":"string","description":"The displayName of this person's Facebook account. Roughly translates to user.first_name + ' ' + user.last_name in the Facebook API."}},"description":"User information for a Facebook user interacting with a page or app"},"FacebookScopedId":{"type":"object","properties":{"scopedId":{"type":"string","description":"The unique page/app-specific scopedId for the user"}},"description":"Scoped ID for a Facebook user interacting with a page or app"},"InstagramId":{"type":"object","properties":{"ids":{"type":"array","description":"The set of scopedIds that this person has. Each scopedId is specific to an Instagram page or app that the user interacts with.","uniqueItems":true,"items":{"$ref":"#/definitions/InstagramScopedId"}},"displayName":{"type":"string","description":"The displayName of the person who owns this Instagram account"}},"description":"User information for an Instagram account"},"InstagramScopedId":{"type":"object","properties":{"scopedId":{"type":"string","description":"The unique page/app-specific scopedId for the user"}},"description":"Scoped ID for an Instagram user interacting with a page or app"},"JsonSchemaDocument":{"type":"object","properties":{"id":{"type":"string"},"$schema":{"type":"string"},"title":{"type":"string"},"description":{"type":"string"},"type":{"type":"string"},"required":{"type":"array","items":{"type":"string"}},"properties":{"type":"object","additionalProperties":{"type":"object"}},"additionalProperties":{"type":"object"}},"description":"A JSON Schema document."},"LineId":{"type":"object","properties":{"ids":{"type":"array","description":"The set of Line userIds that this person has. Each userId is specific to the Line channel that the user interacts with.","uniqueItems":true,"items":{"$ref":"#/definitions/LineUserId"}},"displayName":{"type":"string","description":"The displayName of this person's account in Line"}},"description":"User information for a Line account"},"LineUserId":{"type":"object","properties":{"userId":{"type":"string","description":"The unique channel-specific userId for the user"}},"description":"Channel-specific User ID for Line accounts"},"LinkConfiguration":{"type":"object","properties":{"uriTemplate":{"type":"string"}}},"MergeOperation":{"type":"object","properties":{"sourceContact":{"description":"The source contact for the merge operation","readOnly":true,"$ref":"#/definitions/AddressableEntityRef"},"targetContact":{"description":"The target contact for the merge operation","readOnly":true,"$ref":"#/definitions/AddressableEntityRef"},"resultingContact":{"description":"The contact created as a result of the merge operation","readOnly":true,"$ref":"#/definitions/AddressableEntityRef"}}},"OrgUser":{"type":"object","required":["version"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"division":{"description":"The division to which this entity belongs.","$ref":"#/definitions/Division"},"chat":{"$ref":"#/definitions/Chat"},"department":{"type":"string"},"email":{"type":"string"},"primaryContactInfo":{"type":"array","description":"Auto populated from addresses.","readOnly":true,"items":{"$ref":"#/definitions/Contact"}},"addresses":{"type":"array","description":"Email addresses and phone numbers for this user","items":{"$ref":"#/definitions/Contact"}},"state":{"type":"string","description":"The current state for this user.","readOnly":true,"enum":["active","inactive","deleted"]},"title":{"type":"string"},"username":{"type":"string"},"manager":{"$ref":"#/definitions/User"},"images":{"type":"array","items":{"$ref":"#/definitions/UserImage"}},"version":{"type":"integer","format":"int32","description":"Required when updating a user, this value should be the current version of the user.  The current version can be obtained with a GET on the user before doing a PATCH."},"certifications":{"type":"array","items":{"type":"string"}},"biography":{"$ref":"#/definitions/Biography"},"employerInfo":{"$ref":"#/definitions/EmployerInfo"},"preferredName":{"type":"string","description":"Preferred full name of the agent"},"routingStatus":{"description":"ACD routing status","readOnly":true,"$ref":"#/definitions/RoutingStatus"},"presence":{"description":"Active presence","readOnly":true,"$ref":"#/definitions/UserPresence"},"integrationPresence":{"description":"Integration presence","readOnly":true,"$ref":"#/definitions/UserPresence"},"conversationSummary":{"description":"Summary of conversion statistics for conversation types.","readOnly":true,"$ref":"#/definitions/UserConversationSummary"},"outOfOffice":{"description":"Determine if out of office is enabled","readOnly":true,"$ref":"#/definitions/OutOfOffice"},"geolocation":{"description":"Current geolocation position","readOnly":true,"$ref":"#/definitions/Geolocation"},"station":{"description":"Effective, default, and last station information","readOnly":true,"$ref":"#/definitions/UserStations"},"authorization":{"description":"Roles and permissions assigned to the user","readOnly":true,"$ref":"#/definitions/UserAuthorization"},"profileSkills":{"type":"array","description":"Profile skills possessed by the user","readOnly":true,"items":{"type":"string"}},"locations":{"type":"array","description":"The user placement at each site location.","readOnly":true,"items":{"$ref":"#/definitions/Location"}},"groups":{"type":"array","description":"The groups the user is a member of","readOnly":true,"items":{"$ref":"#/definitions/Group"}},"team":{"description":"The team the user is a member of","readOnly":true,"$ref":"#/definitions/Team"},"workPlanBidRanks":{"description":"The WFM work plan bid rank settings for the user","readOnly":true,"$ref":"#/definitions/WorkPlanBidRanks"},"skills":{"type":"array","description":"Routing (ACD) skills possessed by the user","readOnly":true,"items":{"$ref":"#/definitions/UserRoutingSkill"}},"languages":{"type":"array","description":"Routing (ACD) languages possessed by the user","readOnly":true,"items":{"$ref":"#/definitions/UserRoutingLanguage"}},"acdAutoAnswer":{"type":"boolean","description":"acd auto answer"},"languagePreference":{"type":"string","description":"preferred language by the user","readOnly":true},"lastTokenIssued":{"$ref":"#/definitions/OAuthLastTokenIssued"},"dateLastLogin":{"type":"string","format":"date-time","description":"The last time the user logged in using username and password. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"organization":{"$ref":"#/definitions/Organization"}}},"PhoneNumber":{"type":"object","properties":{"display":{"type":"string","description":"The displayed form of the phone number string. Users should input the phone number in this field, but it will be altered by the API on write. If the phone number can be read as E164, the value will be replaced with international formatted-version of the number. If the number cannot be read as E164, the value will be preserved as-is. In both cases, the provided input string will be copied to the userInput field."},"extension":{"type":"integer","format":"int64","description":"An optional extension for the provided phone number."},"acceptsSMS":{"type":"boolean","description":"Whether this phone number can accept SMS messages."},"normalizationCountryCode":{"type":"string","description":"The country code that will be used for E164 conversion of a provided phone number. If the country code is omitted from the provided phone number, the country code provided in this field will be used during the E164 conversion attempt. If this field is left empty, the default country code for any provided phone number that does not explicitly include a country code is assumed to be +1 (North America)."},"userInput":{"type":"string","description":"The user-inputted phone number string that was provided to the display field on write. This field is not user-writeable and will always be set by the system."},"e164":{"type":"string","description":"The E164-formatted form of the provided phone number. This field is not user-writeable and will only be set when the provided phone number could be read as E164."},"countryCode":{"type":"string","description":"The detected country code from the provided phone number. This field is not user-writeable and will only be set when the provided phone number could be read as E164."}}},"Ticker":{"type":"object","required":["exchange","symbol"],"properties":{"symbol":{"type":"string","description":"The ticker symbol for this organization. Example: ININ, AAPL, MSFT, etc."},"exchange":{"type":"string","description":"The exchange for this ticker symbol. 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Will be null until the communication disconnects.","enum":["endpoint","endpoint.donotdisturb","client","system","timeout","transfer","transfer.conference","transfer.consult","transfer.donotdisturb","transfer.forward","transfer.noanswer","transfer.notavailable","transport.failure","error","peer","other","spam","uncallable"]},"startHoldTime":{"type":"string","format":"date-time","description":"The timestamp the call was placed on hold in the cloud clock if the call is currently on hold. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"documentId":{"type":"string","description":"If call is an outbound fax of a document from content management, then this is the id in content management."},"startAlertingTime":{"type":"string","format":"date-time","description":"The timestamp the communication has when it is first put into an alerting state. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"connectedTime":{"type":"string","format":"date-time","description":"The timestamp when this communication was connected in the cloud clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"disconnectedTime":{"type":"string","format":"date-time","description":"The timestamp when this communication disconnected from the conversation in the provider clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"disconnectReasons":{"type":"array","description":"List of reasons that this call was disconnected. This will be set once the call disconnects.","items":{"$ref":"#/definitions/DisconnectReason"}},"faxStatus":{"description":"Extra information on fax transmission.","$ref":"#/definitions/FaxStatus"},"provider":{"type":"string","description":"The source provider for the call."},"scriptId":{"type":"string","description":"The UUID of the script to use."},"peerId":{"type":"string","description":"The id of the peer communication corresponding to a matching leg for this communication."},"uuiData":{"type":"string","description":"User to User Information (UUI) data managed by SIP session application."},"self":{"description":"Address and name data for a call endpoint.","$ref":"#/definitions/Address"},"other":{"description":"Address and name data for a call endpoint.","$ref":"#/definitions/Address"},"wrapup":{"description":"Call wrap up or disposition data.","$ref":"#/definitions/Wrapup"},"afterCallWork":{"description":"After-call work for the communication.","$ref":"#/definitions/AfterCallWork"},"afterCallWorkRequired":{"type":"boolean","description":"Indicates if after-call work is required for a communication. Only used when the ACW Setting is Agent Requested."},"agentAssistantId":{"type":"string","description":"UUID of virtual agent assistant that provide suggestions to the agent participant during the conversation."},"queueMediaSettings":{"description":"Represents the queue settings for this media type.","$ref":"#/definitions/ConversationQueueMediaSettings"},"disposition":{"description":"Call resolution data for Dialer bulk make calls commands.","$ref":"#/definitions/Disposition"}}},"Callback":{"type":"object","properties":{"state":{"type":"string","description":"The connection state of this communication.","enum":["alerting","dialing","contacting","offering","connected","disconnected","terminated","scheduled","none"]},"initialState":{"type":"string","description":"The initial connection state of this communication.","enum":["alerting","dialing","contacting","offering","connected","disconnected","terminated","scheduled","none"]},"id":{"type":"string","description":"A globally unique identifier for this communication."},"segments":{"type":"array","description":"The time line of the participant's callback, divided into activity segments.","items":{"$ref":"#/definitions/Segment"}},"direction":{"type":"string","description":"The direction of the call","enum":["inbound","outbound"]},"held":{"type":"boolean","description":"True if this call is held and the person on this side hears silence."},"disconnectType":{"type":"string","description":"System defined string indicating what caused the communication to disconnect. Will be null until the communication disconnects.","enum":["endpoint","client","system","timeout","transfer","transfer.conference","transfer.consult","transfer.forward","transfer.noanswer","transfer.notavailable","transport.failure","error","peer","other","spam","uncallable"]},"startHoldTime":{"type":"string","format":"date-time","description":"The timestamp the callback was placed on hold in the cloud clock if the callback is currently on hold. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"dialerPreview":{"description":"The preview data to be used when this callback is a Preview.","$ref":"#/definitions/DialerPreview"},"voicemail":{"description":"The voicemail data to be used when this callback is an ACD voicemail.","$ref":"#/definitions/Voicemail"},"callbackNumbers":{"type":"array","description":"The phone number(s) to use to place the callback.","items":{"type":"string"}},"callbackUserName":{"type":"string","description":"The name of the user requesting a callback."},"scriptId":{"type":"string","description":"The UUID of the script to use."},"externalCampaign":{"type":"boolean","description":"True if the call for the callback uses external dialing."},"skipEnabled":{"type":"boolean","description":"True if the ability to skip a callback should be enabled."},"timeoutSeconds":{"type":"integer","format":"int32","description":"The number of seconds before the system automatically places a call for a callback.  0 means the automatic placement is disabled."},"startAlertingTime":{"type":"string","format":"date-time","description":"The timestamp the communication has when it is first put into an alerting state. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"connectedTime":{"type":"string","format":"date-time","description":"The timestamp when this communication was connected in the cloud clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"disconnectedTime":{"type":"string","format":"date-time","description":"The timestamp when this communication disconnected from the conversation in the provider clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"callbackScheduledTime":{"type":"string","format":"date-time","description":"The timestamp when this communication is scheduled in the provider clock. If this value is missing it indicates the callback will be placed immediately. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"automatedCallbackConfigId":{"type":"string","description":"The id of the config for automatically placing the callback (and handling the disposition). If null, the callback will not be placed automatically but routed to an agent as per normal."},"provider":{"type":"string","description":"The source provider for the callback."},"peerId":{"type":"string","description":"The id of the peer communication corresponding to a matching leg for this communication."},"wrapup":{"description":"Call wrap up or disposition data.","$ref":"#/definitions/Wrapup"},"afterCallWork":{"description":"After-call work for the communication.","$ref":"#/definitions/AfterCallWork"},"afterCallWorkRequired":{"type":"boolean","description":"Indicates if after-call work is required for a communication. Only used when the ACW Setting is Agent Requested."},"callerId":{"type":"string","description":"The phone number displayed to recipients of the phone call. The value should conform to the E164 format."},"callerIdName":{"type":"string","description":"The name displayed to recipients of the phone call."},"queueMediaSettings":{"description":"Represents the queue settings for this media type.","$ref":"#/definitions/ConversationQueueMediaSettings"}}},"Cobrowsesession":{"type":"object","properties":{"state":{"type":"string","description":"The connection state of this communication.","enum":["alerting","dialing","contacting","offering","connected","disconnected","terminated","scheduled","none"]},"initialState":{"type":"string","description":"The initial connection state of this communication.","enum":["alerting","dialing","contacting","offering","connected","disconnected","terminated","scheduled","none"]},"id":{"type":"string","description":"A globally unique identifier for this communication."},"disconnectType":{"type":"string","description":"System defined string indicating what caused the communication to disconnect. Will be null until the communication disconnects.","enum":["endpoint","client","system","timeout","transfer","transfer.conference","transfer.consult","transfer.forward","transport.failure","error","peer","other","spam","uncallable"]},"self":{"description":"Address and name data for a call endpoint.","$ref":"#/definitions/Address"},"cobrowseSessionId":{"type":"string","description":"The co-browse session ID."},"cobrowseRole":{"type":"string","description":"This value identifies the role of the co-browse client within the co-browse session (a client is a sharer or a viewer)."},"controlling":{"type":"array","description":"ID of co-browse participants for which this client has been granted control (list is empty if this client cannot control any shared pages).","items":{"type":"string"}},"viewerUrl":{"type":"string","description":"The URL that can be used to open co-browse session in web browser."},"providerEventTime":{"type":"string","format":"date-time","description":"The time when the provider event which triggered this conversation update happened in the corrected provider clock (milliseconds since 1970-01-01 00:00:00 UTC). Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"startAlertingTime":{"type":"string","format":"date-time","description":"The timestamp the communication has when it is first put into an alerting state. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"connectedTime":{"type":"string","format":"date-time","description":"The timestamp when this communication was connected in the cloud clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"disconnectedTime":{"type":"string","format":"date-time","description":"The timestamp when this communication disconnected from the conversation in the provider clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"provider":{"type":"string","description":"The source provider for the co-browse session."},"peerId":{"type":"string","description":"The id of the peer communication corresponding to a matching leg for this communication."},"segments":{"type":"array","description":"The time line of the participant's call, divided into activity segments.","items":{"$ref":"#/definitions/Segment"}},"wrapup":{"description":"Call wrap up or disposition data.","$ref":"#/definitions/Wrapup"},"afterCallWork":{"description":"After-call work for the communication.","$ref":"#/definitions/AfterCallWork"},"afterCallWorkRequired":{"type":"boolean","description":"Indicates if after-call work is required for a communication. Only used when the ACW Setting is Agent Requested."}}},"Conversation":{"type":"object","required":["participants","startTime"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"externalTag":{"type":"string","description":"The external tag associated with the conversation."},"startTime":{"type":"string","format":"date-time","description":"The time when the conversation started. This will be the time when the first participant joined the conversation. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"endTime":{"type":"string","format":"date-time","description":"The time when the conversation ended. This will be the time when the last participant left the conversation, or null when the conversation is still active. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"address":{"type":"string","description":"The address of the conversation as seen from an external participant. For phone calls this will be the DNIS for inbound calls and the ANI for outbound calls. For other media types this will be the address of the destination participant for inbound and the address of the initiating participant for outbound."},"participants":{"type":"array","description":"The list of all participants in the conversation.","items":{"$ref":"#/definitions/Participant"}},"conversationIds":{"type":"array","description":"A list of conversations to merge into this conversation to create a conference. This field is null except when being used to create a conference.","items":{"type":"string"}},"maxParticipants":{"type":"integer","format":"int32","description":"If this is a conference conversation, then this field indicates the maximum number of participants allowed to participant in the conference."},"recordingState":{"type":"string","description":"On update, 'paused' initiates a secure pause, 'active' resumes any paused recordings; otherwise indicates state of conversation recording.","enum":["ACTIVE","PAUSED","NONE"]},"state":{"type":"string","description":"The conversation's state","enum":["alerting","dialing","contacting","offering","connected","disconnected","terminated","converting","uploading","transmitting","parked","none"]},"divisions":{"type":"array","description":"Identifiers of divisions associated with this conversation","items":{"$ref":"#/definitions/ConversationDivisionMembership"}},"recentTransfers":{"type":"array","description":"The list of the most recent 20 transfer commands applied to this conversation.","items":{"$ref":"#/definitions/TransferResponse"}},"securePause":{"type":"boolean","description":"True when the recording of this conversation is in secure pause status."},"utilizationLabelId":{"type":"string","description":"An optional label that categorizes the conversation.  Max-utilization settings can be configured at a per-label level"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"ConversationChat":{"type":"object","properties":{"state":{"type":"string","description":"The connection state of this communication.","enum":["alerting","dialing","contacting","offering","connected","disconnected","terminated","none"]},"initialState":{"type":"string","description":"The initial connection state of this communication.","enum":["alerting","dialing","contacting","offering","connected","disconnected","terminated","none"]},"id":{"type":"string","description":"A globally unique identifier for this communication."},"roomId":{"type":"string","description":"The room id for the chat."},"recordingId":{"type":"string","description":"A globally unique identifier for the recording associated with this chat."},"segments":{"type":"array","description":"The time line of the participant's chat, divided into activity segments.","items":{"$ref":"#/definitions/Segment"}},"held":{"type":"boolean","description":"True if this call is held and the person on this side hears silence."},"direction":{"type":"string","description":"The direction of the chat","enum":["inbound","outbound"]},"disconnectType":{"type":"string","description":"System defined string indicating what caused the communication to disconnect. Will be null until the communication disconnects.","enum":["endpoint","client","system","transfer","transfer.conference","transfer.consult","transfer.forward","error","peer","other","uncallable","timeout"]},"startHoldTime":{"type":"string","format":"date-time","description":"The timestamp the chat was placed on hold in the cloud clock if the chat is currently on hold. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"startAlertingTime":{"type":"string","format":"date-time","description":"The timestamp the communication has when it is first put into an alerting state. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"connectedTime":{"type":"string","format":"date-time","description":"The timestamp when this communication was connected in the cloud clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"disconnectedTime":{"type":"string","format":"date-time","description":"The timestamp when this communication disconnected from the conversation in the provider clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"provider":{"type":"string","description":"The source provider for the email."},"scriptId":{"type":"string","description":"The UUID of the script to use."},"peerId":{"type":"string","description":"The id of the peer communication corresponding to a matching leg for this communication."},"avatarImageUrl":{"type":"string","description":"If available, the URI to the avatar image of this communication."},"journeyContext":{"description":"A subset of the Journey System's data relevant to a part of a conversation (for external linkage and internal usage/context).","$ref":"#/definitions/JourneyContext"},"wrapup":{"description":"Call wrap up or disposition data.","$ref":"#/definitions/Wrapup"},"afterCallWork":{"description":"After-call work for the communication.","$ref":"#/definitions/AfterCallWork"},"afterCallWorkRequired":{"type":"boolean","description":"Indicates if after-call work is required for a communication. Only used when the ACW Setting is Agent Requested."},"queueMediaSettings":{"description":"Represents the queue settings for this media type.","$ref":"#/definitions/ConversationQueueMediaSettings"}}},"ConversationDivisionMembership":{"type":"object","properties":{"division":{"description":"A division the conversation belongs to.","$ref":"#/definitions/DomainEntityRef"},"entities":{"type":"array","description":"The entities on the conversation within the division. These are the users, queues, work flows, etc. that can be on conversations and and be assigned to different divisions.","items":{"$ref":"#/definitions/DomainEntityRef"}}}},"ConversationMessageMetadata":{"type":"object","properties":{"type":{"type":"string","description":"Message type.","enum":["Text","Structured","Receipt","Event","Message","Unknown"]},"events":{"type":"array","description":"List of events metadata","items":{"$ref":"#/definitions/ConversationMessageMetadataEvent"}},"content":{"type":"array","description":"List of message content","items":{"$ref":"#/definitions/ConversationMessageMetadataContent"}}},"description":"Metadata information about a message."},"ConversationMessageMetadataContent":{"type":"object","properties":{"contentType":{"type":"string","description":"Type of this content element.","enum":["Attachment","Location","QuickReply","Notification","ButtonResponse","Story","Mention","Card","Carousel","Text","QuickReplyV2","Unknown"]},"subType":{"type":"string","description":"Content subtype","enum":["Image","Video","Audio","File","Link","Mention","Reply","Button","QuickReply","Postback","Unknown"]}},"description":"Metadata information about a message content."},"ConversationMessageMetadataEvent":{"type":"object","properties":{"eventType":{"type":"string","description":"Type of this event element","enum":["CoBrowse","Typing","Presence","Video","Unknown"]},"subType":{"type":"string","description":"Event subtype","enum":["On","Join","Offering","OfferingExpired","OfferingAccepted","OfferingRejected","Disconnect","Clear","SignIn","Unknown"]}},"description":"Metadata information about a message event."},"ConversationQueueMediaSettings":{"type":"object","properties":{"alertingTimeoutSeconds":{"type":"integer","format":"int32","description":"Specifies how long the agent has to answer an interaction before being marked as not responding."},"autoAnswerAlertToneSeconds":{"type":"number","format":"double","description":"Specifies the duration of the alerting sound to be played for auto answered interactions."},"manualAnswerAlertToneSeconds":{"type":"number","format":"double","description":"Specifies the duration of the alerting sound to be played for manually answered interactions."},"enableAutoAnswer":{"type":"boolean","description":"Flag to indicate if auto answer is enabled for the given media type or media subtype."}}},"ConversationReference":{"type":"object","properties":{"id":{"type":"string"},"selfUri":{"type":"string","format":"uri"}}},"ConversationRoutingData":{"type":"object","properties":{"queue":{"description":"The queue to use for routing decisions","$ref":"#/definitions/AddressableEntityRef"},"language":{"description":"The language to use for routing decisions","$ref":"#/definitions/AddressableEntityRef"},"priority":{"type":"integer","format":"int32","description":"The priority of the conversation to use for routing decisions"},"skills":{"type":"array","description":"The skills to use for routing decisions","items":{"$ref":"#/definitions/AddressableEntityRef"}},"scoredAgents":{"type":"array","description":"A collection of agents and their assigned scores for this conversation (0 - 100, higher being better), for use in routing to preferred agents","items":{"$ref":"#/definitions/ScoredAgent"}},"label":{"type":"string","description":"An optional label that categorizes the conversation.  Max-utilization settings can be configured at a per-label level"}}},"DialerPreview":{"type":"object","properties":{"id":{"type":"string"},"contactId":{"type":"string","description":"The contact associated with this preview data pop"},"contactListId":{"type":"string","description":"The contactList associated with this preview data pop."},"campaignId":{"type":"string","description":"The campaignId associated with this preview data pop."},"phoneNumberColumns":{"type":"array","description":"The phone number columns associated with this campaign","items":{"$ref":"#/definitions/PhoneNumberColumn"}},"callbackAutoAnswer":{"type":"boolean","description":"Whether or not to auto answer the callback"}}},"DisconnectReason":{"type":"object","properties":{"type":{"type":"string","description":"Disconnect reason protocol type.","enum":["q850","sip"]},"code":{"type":"integer","format":"int32","description":"Protocol specific reason code. See the Q.850 and SIP specs."},"phrase":{"type":"string","description":"Human readable English description of the disconnect reason."}}},"Disposition":{"type":"object","required":["name"],"properties":{"name":{"type":"string","description":"Name of the disposition. Either a platform predefined value, or the name of the disposition in the disposition table.."},"analyzer":{"type":"string","description":"The final media analyzer result that triggered the disposition result, if any."},"dispositionParameters":{"description":"Contains various parameters related to call analysis.","$ref":"#/definitions/DispositionParameters"},"detectedSpeechStart":{"type":"string","format":"date-time","description":"Absolute time when the speech started. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"detectedSpeechEnd":{"type":"string","format":"date-time","description":"Absolute time when the speech ended. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"}}},"DispositionParameters":{"type":"object","properties":{"adjustableLiveSpeakerDetection":{"description":"ALSD evaluation inputs and output (isPersonalLikely) of the ALSD detector the last time it ran on the call (could be multiple times)","$ref":"#/definitions/AdjustableLiveSpeakerDetection"}}},"Email":{"type":"object","properties":{"state":{"type":"string","description":"The connection state of this communication.","enum":["alerting","connected","disconnected","none","parked","transmitting"]},"initialState":{"type":"string","description":"The initial connection state of this communication.","enum":["alerting","connected","disconnected","none","parked","transmitting"]},"id":{"type":"string","description":"A globally unique identifier for this communication."},"held":{"type":"boolean","description":"True if this call is held and the person on this side hears silence."},"subject":{"type":"string","description":"The subject for the initial email that started this conversation."},"messagesSent":{"type":"integer","format":"int32","description":"The number of email messages sent by this participant."},"segments":{"type":"array","description":"The time line of the participant's email, divided into activity segments.","items":{"$ref":"#/definitions/Segment"}},"direction":{"type":"string","description":"The direction of the email","enum":["inbound","outbound"]},"recordingId":{"type":"string","description":"A globally unique identifier for the recording associated with this call."},"errorInfo":{"$ref":"#/definitions/ErrorBody"},"disconnectType":{"type":"string","description":"System defined string indicating what caused the communication to disconnect. Will be null until the communication disconnects.","enum":["endpoint","client","system","timeout","transfer","transfer.conference","transfer.consult","transfer.forward","transfer.noanswer","transfer.notavailable","transport.failure","error","peer","other","spam","uncallable"]},"startHoldTime":{"type":"string","format":"date-time","description":"The timestamp the email was placed on hold in the cloud clock if the email is currently on hold. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"startAlertingTime":{"type":"string","format":"date-time","description":"The timestamp the communication has when it is first put into an alerting state. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"connectedTime":{"type":"string","format":"date-time","description":"The timestamp when this communication was connected in the cloud clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"disconnectedTime":{"type":"string","format":"date-time","description":"The timestamp when this communication disconnected from the conversation in the provider clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"autoGenerated":{"type":"boolean","description":"Indicates that the email was auto-generated like an Out of Office reply."},"provider":{"type":"string","description":"The source provider for the email."},"scriptId":{"type":"string","description":"The UUID of the script to use."},"peerId":{"type":"string","description":"The id of the peer communication corresponding to a matching leg for this communication."},"messageId":{"type":"string","description":"A globally unique identifier for the stored content of this communication."},"draftAttachments":{"type":"array","description":"A list of uploaded attachments on the email draft.","items":{"$ref":"#/definitions/Attachment"}},"spam":{"type":"boolean","description":"Indicates if the inbound email was marked as spam."},"wrapup":{"description":"Call wrap up or disposition data.","$ref":"#/definitions/Wrapup"},"afterCallWork":{"description":"After-call work for the communication.","$ref":"#/definitions/AfterCallWork"},"afterCallWorkRequired":{"type":"boolean","description":"Indicates if after-call work is required for a communication. Only used when the ACW Setting is Agent Requested."},"queueMediaSettings":{"description":"Represents the queue settings for this media type.","$ref":"#/definitions/ConversationQueueMediaSettings"},"parkTime":{"type":"string","format":"date-time","description":"Represents the time when an email was put into parked state. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"}}},"Evaluation":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"conversation":{"$ref":"#/definitions/ConversationReference"},"evaluationForm":{"description":"Evaluation form used for evaluation.","$ref":"#/definitions/EvaluationForm"},"evaluator":{"$ref":"#/definitions/User"},"agent":{"$ref":"#/definitions/User"},"calibration":{"$ref":"#/definitions/Calibration"},"status":{"type":"string","enum":["PENDING","INPROGRESS","FINISHED","INREVIEW","RETRACTED"]},"answers":{"$ref":"#/definitions/EvaluationScoringSet"},"agentHasRead":{"type":"boolean"},"assignee":{"$ref":"#/definitions/User"},"assigneeApplicable":{"type":"boolean","description":"Indicates whether an assignee is applicable for the evaluation. Set to false when assignee is not applicable."},"releaseDate":{"type":"string","format":"date-time","description":"Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"assignedDate":{"type":"string","format":"date-time","description":"Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"changedDate":{"type":"string","format":"date-time","description":"Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"revisionCreatedDate":{"type":"string","format":"date-time","description":"Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"queue":{"$ref":"#/definitions/Queue"},"mediaType":{"type":"array","description":"List of different communication types used in conversation.","items":{"type":"string","enum":["CALL","CALLBACK","CHAT","COBROWSE","EMAIL","MESSAGE","SOCIAL_EXPRESSION","VIDEO","SCREENSHARE"]}},"rescore":{"type":"boolean","description":"Is only true when evaluation is re-scored."},"conversationDate":{"type":"string","format":"date-time","description":"Date of conversation. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"conversationEndDate":{"type":"string","format":"date-time","description":"End date of conversation if it had completed before evaluation creation. Null if created before the conversation ended. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"neverRelease":{"type":"boolean","description":"Signifies if the evaluation is never to be released. This cannot be set true if release date is also set."},"assigned":{"type":"boolean","description":"Set to false to unassign the evaluation. This cannot be set to false when assignee is also set."},"dateAssigneeChanged":{"type":"string","format":"date-time","description":"Date when the assignee was last changed. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"resourceId":{"type":"string","description":"Only used for email evaluations. Will be null for all other evaluations."},"resourceType":{"type":"string","description":"The type of resource. Only used for email evaluations. Will be null for evaluations on all other resources.","enum":["EMAIL"]},"redacted":{"type":"boolean","description":"Is only true when the user making the request does not have sufficient permissions to see evaluation"},"agentTeam":{"description":"Team of the evaluation agent","$ref":"#/definitions/Team"},"isScoringIndex":{"type":"boolean"},"authorizedActions":{"type":"array","description":"List of user authorized actions on evaluation. Possible values: assign, edit, editScore, editAgentSignoff, delete, release, viewAudit","items":{"type":"string"}},"hasAssistanceFailed":{"type":"boolean","description":"Is true when evaluation assistance didn't execute successfully"},"evaluationSource":{"description":"The source that created the evaluation.","readOnly":true,"$ref":"#/definitions/EvaluationSource"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"EvaluationQuestionGroupScore":{"type":"object","properties":{"questionGroupId":{"type":"string"},"totalScore":{"type":"number","format":"float","description":"Score of all questions in the group"},"maxTotalScore":{"type":"number","format":"float","description":"Maximum possible score of all questions in the group"},"markedNA":{"type":"boolean","description":"True when the evaluation is submitted with a question group that does not have any answers. Only allowed when naEnabled is true or if set by the system"},"systemMarkedNA":{"type":"boolean","description":"If markedNA is true, systemMarkedNA indicates whether it was marked by a user or by the system due to visibility conditions. Always false if markedNA is false."},"totalCriticalScore":{"type":"number","format":"float","description":"Score of only the critical questions in the group"},"maxTotalCriticalScore":{"type":"number","format":"float","description":"Maximum possible score of only the critical questions in the group"},"totalNonCriticalScore":{"type":"number","format":"float","description":"Score of only the non critical questions in the group"},"maxTotalNonCriticalScore":{"type":"number","format":"float","description":"Maximum possible score of only the non critical questions in the group"},"totalScoreUnweighted":{"type":"number","format":"float","description":"Unweighted score of all questions in the group"},"maxTotalScoreUnweighted":{"type":"number","format":"float","description":"Maximum possible unweighted score of all questions in the group"},"totalCriticalScoreUnweighted":{"type":"number","format":"float","description":"Unweighted score of only the critical questions in the group"},"maxTotalCriticalScoreUnweighted":{"type":"number","format":"float","description":"Maximum possible unweighted score of only the critical questions in the group"},"totalNonCriticalScoreUnweighted":{"type":"number","format":"float","description":"Unweighted score of only the non critical questions in the group"},"maxTotalNonCriticalScoreUnweighted":{"type":"number","format":"float","description":"Maximum possible unweighted score of only the non critical questions in the group"},"questionScores":{"type":"array","items":{"$ref":"#/definitions/EvaluationQuestionScore"}}}},"EvaluationQuestionScore":{"type":"object","properties":{"questionId":{"type":"string"},"answerId":{"type":"string"},"score":{"type":"integer","format":"int32","description":"Unweighted score of the question"},"markedNA":{"type":"boolean","description":"True when the evaluation is submitted with a question that does not have an answer. Only allowed when naEnabled is true or if set by the system"},"systemMarkedNA":{"type":"boolean","description":"If markedNA is true, systemMarkedNA indicates whether it was marked by a user or by the system due to visibility conditions. Always false if markedNA is false."},"assistedAnswerId":{"type":"string","description":"AnswerId found with evaluation assistance conditions"},"failedKillQuestion":{"type":"boolean","description":"Applicable only on fatal questions. Indicates that the answer selected was not the highest score available for the question"},"comments":{"type":"string","description":"Comments from the evaluator specific to this question"}}},"EvaluationReference":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"EvaluationScoringSet":{"type":"object","properties":{"totalScore":{"type":"number","format":"float","description":"Score of all questions"},"totalCriticalScore":{"type":"number","format":"float","description":"Score of only the critical questions"},"totalNonCriticalScore":{"type":"number","format":"float","description":"Score of only the non-critical questions"},"questionGroupScores":{"type":"array","items":{"$ref":"#/definitions/EvaluationQuestionGroupScore"}},"anyFailedKillQuestions":{"type":"boolean","description":"Indicates that at least one fatal question was answered without having the highest score available for the question"},"comments":{"type":"string","description":"Overall comments from the evaluator"},"privateComments":{"type":"string","description":"Overall private comments from the evaluator"},"agentComments":{"type":"string","description":"Comments from the agent while reviewing evaluation results"},"transcriptTopics":{"type":"array","description":"List of topics found within the conversation's transcripts","items":{"$ref":"#/definitions/TranscriptTopic"}}}},"EvaluationSource":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"type":{"type":"string","description":"Type of the evaluation source.","enum":["Policy","User","Unknown"]},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"EvaluationVersion":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"FaxStatus":{"type":"object","properties":{"direction":{"type":"string","description":"The fax direction, either \"send\" or \"receive\"."},"expectedPages":{"type":"integer","format":"int64","description":"Total number of expected pages, if known."},"activePage":{"type":"integer","format":"int64","description":"Active page of the transmission."},"linesTransmitted":{"type":"integer","format":"int64","description":"Number of lines that have completed transmission."},"bytesTransmitted":{"type":"integer","format":"int64","description":"Number of bytes that have competed transmission."},"baudRate":{"type":"integer","format":"int64","description":"Current signaling rate of transmission, baud rate."},"pageErrors":{"type":"integer","format":"int64","description":"Number of page errors."},"lineErrors":{"type":"integer","format":"int64","description":"Number of line errors."}}},"JourneyAction":{"type":"object","required":["actionMap","id"],"properties":{"id":{"type":"string","description":"The ID of an action from the Journey System (an action is spawned from an actionMap)"},"actionMap":{"description":"Details about the action map from the Journey System which triggered this action","$ref":"#/definitions/JourneyActionMap"}}},"JourneyActionMap":{"type":"object","required":["id","version"],"properties":{"id":{"type":"string","description":"The ID of the actionMap in the Journey System which triggered this action"},"version":{"type":"integer","format":"int32","description":"The version number of the actionMap in the Journey System at the time this action was triggered"}}},"JourneyContext":{"type":"object","required":["customer"],"properties":{"customer":{"description":"A subset of the Journey System's customer data at a point-in-time (for external linkage and internal usage/context)","$ref":"#/definitions/JourneyCustomer"},"customerSession":{"description":"A subset of the Journey System's tracked customer session data at a point-in-time (for external linkage and internal usage/context)","$ref":"#/definitions/JourneyCustomerSession"},"triggeringAction":{"description":"A subset of the Journey System's action data relevant to a part of a conversation (for external linkage and internal usage/context)","$ref":"#/definitions/JourneyAction"}}},"JourneyCustomer":{"type":"object","required":["id","idType"],"properties":{"id":{"type":"string","description":"An ID of a customer within the Journey System at a point-in-time.  Note that a customer entity can have multiple customerIds based on the stitching process.  Depending on the context within the PureCloud conversation, this may or may not be mutable."},"idType":{"type":"string","description":"The type of the customerId within the Journey System (e.g. cookie)."}}},"JourneyCustomerSession":{"type":"object","required":["id","type"],"properties":{"id":{"type":"string","description":"An ID of a Customer/User's session within the Journey System at a point-in-time"},"type":{"type":"string","description":"The type of the Customer/User's session within the Journey System (e.g. web, app)"}}},"Message":{"type":"object","properties":{"state":{"type":"string","description":"The connection state of this communication.","enum":["alerting","connected","disconnected"]},"initialState":{"type":"string","description":"The initial connection state of this communication.","enum":["alerting","connected","disconnected"]},"id":{"type":"string","description":"A globally unique identifier for this communication."},"held":{"type":"boolean","description":"True if this call is held and the person on this side hears silence."},"segments":{"type":"array","description":"The time line of the participant's message, divided into activity segments.","items":{"$ref":"#/definitions/Segment"}},"direction":{"type":"string","description":"The direction of the message.","enum":["inbound","outbound"]},"recordingId":{"type":"string","description":"A globally unique identifier for the recording associated with this message."},"errorInfo":{"$ref":"#/definitions/ErrorBody"},"disconnectType":{"type":"string","description":"System defined string indicating what caused the communication to disconnect. Will be null until the communication disconnects.","enum":["endpoint","client","system","timeout","transfer","transfer.conference","transfer.consult","transfer.forward","transfer.noanswer","transfer.notavailable","transport.failure","error","peer","other","spam","uncallable"]},"startHoldTime":{"type":"string","format":"date-time","description":"The timestamp the message was placed on hold in the cloud clock if the message is currently on hold. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"startAlertingTime":{"type":"string","format":"date-time","description":"The timestamp the communication has when it is first put into an alerting state. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"connectedTime":{"type":"string","format":"date-time","description":"The timestamp when this communication was connected in the cloud clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"disconnectedTime":{"type":"string","format":"date-time","description":"The timestamp when this communication disconnected from the conversation in the provider clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"provider":{"type":"string","description":"The source provider for the message."},"authenticated":{"type":"boolean","description":"If true, the participant member is authenticated."},"type":{"type":"string","description":"Indicates the type of message platform from which the message originated.","enum":["unknown","sms","twitter","facebook","line","whatsapp","telegram","kakao","webmessaging","open","instagram"]},"recipientCountry":{"type":"string","description":"Indicates the country where the recipient is associated in ISO 3166-1 alpha-2 format."},"recipientType":{"type":"string","description":"The type of the recipient. Eg: Provisioned phoneNumber is the recipient for sms message type."},"scriptId":{"type":"string","description":"The UUID of the script to use."},"peerId":{"type":"string","description":"The id of the peer communication corresponding to a matching leg for this communication."},"toAddress":{"description":"Address and name data for a call endpoint.","$ref":"#/definitions/Address"},"fromAddress":{"description":"Address and name data for a call endpoint.","$ref":"#/definitions/Address"},"messages":{"type":"array","description":"The messages sent on this communication channel.","items":{"$ref":"#/definitions/MessageDetails"}},"journeyContext":{"description":"A subset of the Journey System's data relevant to a part of a conversation (for external linkage and internal usage/context).","$ref":"#/definitions/JourneyContext"},"wrapup":{"description":"Call wrap up or disposition data.","$ref":"#/definitions/Wrapup"},"afterCallWork":{"description":"After-call work for the communication.","$ref":"#/definitions/AfterCallWork"},"afterCallWorkRequired":{"type":"boolean","description":"Indicates if after-call work is required for a communication. Only used when the ACW Setting is Agent Requested."},"agentAssistantId":{"type":"string","description":"UUID of virtual agent assistant that provide suggestions to the agent participant during the conversation."},"byoSmsIntegrationId":{"type":"string","description":"The internal id representing the customer supplied sms integration message."},"queueMediaSettings":{"description":"Represents the queue settings for this media type.","$ref":"#/definitions/ConversationQueueMediaSettings"}}},"MessageDetails":{"type":"object","properties":{"messageId":{"type":"string","description":"UUID identifying the message media."},"messageURI":{"type":"string","format":"uri","description":"A URI for this message entity."},"messageStatus":{"type":"string","description":"Indicates the delivery status of the message.","enum":["queued","sent","failed","received","delivery-success","delivery-failed","read","removed","published"]},"messageSegmentCount":{"type":"integer","format":"int32","description":"The message segment count, greater than 1 if the message content was split into multiple parts for this message type, e.g. SMS character limits."},"messageTime":{"type":"string","format":"date-time","description":"The time when the message was sent or received. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"media":{"type":"array","description":"The media (images, files, etc) associated with this message, if any","items":{"$ref":"#/definitions/MessageMedia"}},"stickers":{"type":"array","description":"One or more stickers associated with this message, if any","items":{"$ref":"#/definitions/MessageSticker"}},"messageMetadata":{"description":"Information that describes the content of the message, if any","$ref":"#/definitions/ConversationMessageMetadata"},"errorInfo":{"description":"Provider specific error information for a communication.","$ref":"#/definitions/ErrorBody"}}},"MessageMedia":{"type":"object","properties":{"url":{"type":"string","description":"The location of the media, useful for retrieving it"},"mediaType":{"type":"string","description":"The optional internet media type of the the media object.  If null then the media type should be dictated by the url"},"contentLengthBytes":{"type":"integer","format":"int32","description":"The optional content length of the the media object, in bytes."},"name":{"type":"string","description":"The optional name of the the media object."},"id":{"type":"string","description":"The optional id of the the media object."}}},"MessageSticker":{"type":"object","properties":{"url":{"type":"string","description":"The location of the sticker, useful for retrieving it"},"id":{"type":"string","description":"The unique id of the the sticker object."}}},"PagelessDomainEntityListingEvaluationVersion":{"type":"object","properties":{"total":{"type":"integer","format":"int64"},"entities":{"type":"array","items":{"$ref":"#/definitions/EvaluationVersion"}},"selfUri":{"type":"string","format":"uri"}}},"Participant":{"type":"object","properties":{"id":{"type":"string","description":"A globally unique identifier for this conversation."},"startTime":{"type":"string","format":"date-time","description":"The timestamp when this participant joined the conversation in the provider clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"endTime":{"type":"string","format":"date-time","description":"The timestamp when this participant disconnected from the conversation in the provider clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"connectedTime":{"type":"string","format":"date-time","description":"The timestamp when this participant was connected to the conversation in the provider clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"name":{"type":"string","description":"A human readable name identifying the participant."},"userUri":{"type":"string","description":"If this participant represents a user, then this will be an URI that can be used to fetch the user."},"userId":{"type":"string","description":"If this participant represents a user, then this will be the globally unique identifier for the user."},"externalContactId":{"type":"string","description":"If this participant represents an external contact, then this will be the globally unique identifier for the external contact."},"externalOrganizationId":{"type":"string","description":"If this participant represents an external org, then this will be the globally unique identifier for the external org."},"queueId":{"type":"string","description":"If present, the queue id that the communication channel came in on."},"groupId":{"type":"string","description":"If present, group of users the participant represents."},"teamId":{"type":"string","description":"The team id that this participant is a member of when added to the conversation."},"queueName":{"type":"string","description":"If present, the queue name that the communication channel came in on."},"purpose":{"type":"string","description":"A well known string that specifies the purpose of this participant."},"participantType":{"type":"string","description":"A well known string that specifies the type of this participant."},"consultParticipantId":{"type":"string","description":"If this participant is part of a consult transfer, then this will be the participant id of the participant being transferred."},"address":{"type":"string","description":"The address for the this participant. For a phone call this will be the ANI."},"ani":{"type":"string","description":"The address for the this participant. For a phone call this will be the ANI."},"aniName":{"type":"string","description":"The ani-based name for this participant."},"dnis":{"type":"string","description":"The address for the this participant. For a phone call this will be the ANI."},"locale":{"type":"string","description":"An ISO 639 language code specifying the locale for this participant"},"wrapupRequired":{"type":"boolean","description":"True iff this participant is required to enter wrapup for this conversation."},"wrapupPrompt":{"type":"string","description":"This field controls how the UI prompts the agent for a wrapup.","enum":["mandatory","optional","agentRequested","timeout","forcedTimeout"]},"wrapupTimeoutMs":{"type":"integer","format":"int32","description":"Specifies how long a timed ACW session will last."},"wrapupSkipped":{"type":"boolean","description":"The UI sets this field when the agent chooses to skip entering a wrapup for this participant."},"wrapup":{"description":"Call wrap up or disposition data.","$ref":"#/definitions/Wrapup"},"mediaRoles":{"type":"array","description":"List of roles this participant's media has had on the conversation, ie monitor, coach, etc.","items":{"type":"string"}},"conversationRoutingData":{"description":"Information on how a communication should be routed to an agent.","$ref":"#/definitions/ConversationRoutingData"},"alertingTimeoutMs":{"type":"integer","format":"int32","description":"Specifies how long the agent has to answer an interaction before being marked as not responding."},"monitoredParticipantId":{"type":"string","description":"If this participant is a monitor, then this will be the id of the participant that is being monitored."},"coachedParticipantId":{"type":"string","description":"If this participant is a coach, then this will be the id of the participant that is being coached."},"attributes":{"type":"object","description":"Additional participant attributes","additionalProperties":{"type":"string"}},"calls":{"type":"array","items":{"$ref":"#/definitions/Call"}},"callbacks":{"type":"array","items":{"$ref":"#/definitions/Callback"}},"chats":{"type":"array","items":{"$ref":"#/definitions/ConversationChat"}},"cobrowsesessions":{"type":"array","items":{"$ref":"#/definitions/Cobrowsesession"}},"emails":{"type":"array","items":{"$ref":"#/definitions/Email"}},"messages":{"type":"array","items":{"$ref":"#/definitions/Message"}},"screenshares":{"type":"array","items":{"$ref":"#/definitions/Screenshare"}},"socialExpressions":{"type":"array","items":{"$ref":"#/definitions/SocialExpression"}},"videos":{"type":"array","items":{"$ref":"#/definitions/Video"}},"evaluations":{"type":"array","items":{"$ref":"#/definitions/Evaluation"}},"screenRecordingState":{"type":"string","description":"The current screen recording state for this participant.","enum":["requested","active","paused","stopped","error","timeout"]},"flaggedReason":{"type":"string","description":"The reason specifying why participant flagged the conversation.","enum":["general"]},"startAcwTime":{"type":"string","format":"date-time","description":"The timestamp when this participant started after-call work. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"endAcwTime":{"type":"string","format":"date-time","description":"The timestamp when this participant ended after-call work. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"bargedParticipantId":{"type":"string","description":"If this participant barged in a participant's call, then this will be the id of the targeted participant."}}},"PhoneNumberColumn":{"type":"object","properties":{"columnName":{"type":"string"},"type":{"type":"string"}}},"ScoredAgent":{"type":"object","properties":{"agent":{"description":"The agent","$ref":"#/definitions/DomainEntityRef"},"score":{"type":"integer","format":"int32","description":"Agent's score for the current conversation, from 0 - 100, higher being better"}}},"Screenshare":{"type":"object","properties":{"state":{"type":"string","description":"The connection state of this communication.","enum":["alerting","dialing","contacting","offering","connected","disconnected","terminated","none"]},"initialState":{"type":"string","description":"The initial connection state of this communication.","enum":["alerting","dialing","contacting","offering","connected","disconnected","terminated","none"]},"id":{"type":"string","description":"A globally unique identifier for this communication."},"context":{"type":"string","description":"The room id context (xmpp jid) for the conference session."},"sharing":{"type":"boolean","description":"Indicates whether this participant is sharing their screen."},"peerCount":{"type":"integer","format":"int32","description":"The number of peer participants from the perspective of the participant in the conference."},"disconnectType":{"type":"string","description":"System defined string indicating what caused the communication to disconnect. Will be null until the communication disconnects.","enum":["endpoint","client","system","timeout","transfer","transfer.conference","transfer.consult","transfer.forward","transfer.noanswer","transfer.notavailable","transport.failure","error","peer","other","spam","uncallable"]},"startAlertingTime":{"type":"string","format":"date-time","description":"The timestamp the communication has when it is first put into an alerting state. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"connectedTime":{"type":"string","format":"date-time","description":"The timestamp when this communication was connected in the cloud clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"disconnectedTime":{"type":"string","format":"date-time","description":"The timestamp when this communication disconnected from the conversation in the provider clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"provider":{"type":"string","description":"The source provider for the screen share."},"peerId":{"type":"string","description":"The id of the peer communication corresponding to a matching leg for this communication."},"segments":{"type":"array","description":"The time line of the participant's call, divided into activity segments.","items":{"$ref":"#/definitions/Segment"}},"wrapup":{"description":"Call wrap up or disposition data.","$ref":"#/definitions/Wrapup"},"afterCallWork":{"description":"After-call work for the communication.","$ref":"#/definitions/AfterCallWork"},"afterCallWorkRequired":{"type":"boolean","description":"Indicates if after-call work is required for a communication. Only used when the ACW Setting is Agent Requested."}}},"Segment":{"type":"object","required":["endTime","startTime"],"properties":{"startTime":{"type":"string","format":"date-time","description":"The timestamp when this segment began. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"endTime":{"type":"string","format":"date-time","description":"The timestamp when this segment ended. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"type":{"type":"string","description":"The activity taking place for the participant in the segment."},"howEnded":{"type":"string","description":"A description of the event that ended the segment."},"disconnectType":{"type":"string","description":"A description of the event that disconnected the segment"}}},"SocialExpression":{"type":"object","properties":{"state":{"type":"string","description":"The connection state of this communication.","enum":["alerting","dialing","contacting","offering","connected","disconnected","terminated","none"]},"id":{"type":"string","description":"A globally unique identifier for this communication."},"socialMediaId":{"type":"string","description":"A globally unique identifier for the social media."},"socialMediaHub":{"type":"string","description":"The social network of the communication"},"socialUserName":{"type":"string","description":"The user name for the communication."},"previewText":{"type":"string","description":"The text preview of the communication contents"},"recordingId":{"type":"string","description":"A globally unique identifier for the recording associated with this chat."},"segments":{"type":"array","description":"The time line of the participant's chat, divided into activity segments.","items":{"$ref":"#/definitions/Segment"}},"held":{"type":"boolean","description":"True if this call is held and the person on this side hears silence."},"disconnectType":{"type":"string","description":"System defined string indicating what caused the communication to disconnect. Will be null until the communication disconnects.","enum":["endpoint","client","system","timeout","transfer","transfer.conference","transfer.consult","transfer.forward","transfer.noanswer","transfer.notavailable","transport.failure","error","peer","other","spam","uncallable"]},"startHoldTime":{"type":"string","format":"date-time","description":"The timestamp the chat was placed on hold in the cloud clock if the chat is currently on hold. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"startAlertingTime":{"type":"string","format":"date-time","description":"The timestamp the communication has when it is first put into an alerting state. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"connectedTime":{"type":"string","format":"date-time","description":"The timestamp when this communication was connected in the cloud clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"disconnectedTime":{"type":"string","format":"date-time","description":"The timestamp when this communication disconnected from the conversation in the provider clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"provider":{"type":"string","description":"The source provider for the social expression."},"scriptId":{"type":"string","description":"The UUID of the script to use."},"peerId":{"type":"string","description":"The id of the peer communication corresponding to a matching leg for this communication."},"wrapup":{"description":"Call wrap up or disposition data.","$ref":"#/definitions/Wrapup"},"afterCallWork":{"description":"After-call work for the communication.","$ref":"#/definitions/AfterCallWork"},"afterCallWorkRequired":{"type":"boolean","description":"Indicates if after-call work is required for a communication. Only used when the ACW Setting is Agent Requested."}}},"TopicDuration":{"type":"object","properties":{"totalMilliseconds":{"type":"integer","format":"int64","description":"The total duration of the topic phrase within the conversation","readOnly":true}}},"TopicOffset":{"type":"object","properties":{"wordCount":{"type":"integer","format":"int64","description":"Count of words before the topic ","readOnly":true},"characterCount":{"type":"integer","format":"int64","description":"Count of characters before the topic ","readOnly":true}}},"TranscriptTopic":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string","description":"The name of the object.","readOnly":true},"topicPhrase":{"type":"string","description":"The phrase which detected the topic. ","readOnly":true},"transcriptPhrase":{"type":"string","description":"The transcript phrase which detected the topic.","readOnly":true},"confidence":{"type":"integer","format":"int32","description":"The detection confidence of the topic.","readOnly":true},"startTimeMilliseconds":{"type":"integer","format":"int64","description":"The start time of the topic phrase.","readOnly":true},"duration":{"$ref":"#/definitions/TopicDuration"},"offset":{"description":"Location of the phrase","readOnly":true,"$ref":"#/definitions/TopicOffset"},"recordingLocation":{"type":"integer","format":"int64","description":"Location of the phrase in the recording in milliseconds","readOnly":true}}},"TransferDestination":{"type":"object","properties":{"userId":{"type":"string","description":"The id of the user if the command destination is a user."},"address":{"type":"string","description":"The destination address if the command destination is an endpoint."}}},"TransferInitiator":{"type":"object","properties":{"userId":{"type":"string","description":"The id of the user who initiated the command if it was initiated by a user."}}},"TransferResponse":{"type":"object","properties":{"id":{"type":"string","description":"The id of the command."},"state":{"type":"string","description":"The state of the command.","enum":["Pending","Active","Complete","Canceled","Failed","Timeout","Unknown"]},"dateIssued":{"type":"string","format":"date-time","description":"The date/time that this command was issued. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"initiator":{"description":"The initiator of the command.","$ref":"#/definitions/TransferInitiator"},"modifiedBy":{"description":"The user or entity that modified the command.","$ref":"#/definitions/TransferResponseModifiedBy"},"destination":{"description":"The destination of the command.","$ref":"#/definitions/TransferDestination"},"transferType":{"type":"string","description":"The type of transfer to perform.","enum":["Attended","Unattended"]}}},"TransferResponseModifiedBy":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"Video":{"type":"object","properties":{"state":{"type":"string","description":"The connection state of this communication.","enum":["alerting","dialing","contacting","offering","connected","disconnected","terminated","none"]},"initialState":{"type":"string","description":"The initial connection state of this communication.","enum":["alerting","dialing","contacting","offering","connected","disconnected","terminated","none"]},"id":{"type":"string","description":"A globally unique identifier for this communication."},"context":{"type":"string","description":"The room id context (xmpp jid) for the conference session."},"audioMuted":{"type":"boolean","description":"Indicates whether this participant has muted their outgoing audio."},"videoMuted":{"type":"boolean","description":"Indicates whether this participant has muted/paused their outgoing video."},"sharingScreen":{"type":"boolean","description":"Indicates whether this participant is sharing their screen to the session."},"peerCount":{"type":"integer","format":"int32","description":"The number of peer participants from the perspective of the participant in the conference."},"disconnectType":{"type":"string","description":"System defined string indicating what caused the communication to disconnect. Will be null until the communication disconnects.","enum":["endpoint","client","system","timeout","transfer","transfer.conference","transfer.consult","transfer.forward","transfer.noanswer","transfer.notavailable","transport.failure","error","peer","other","spam","uncallable"]},"startAlertingTime":{"type":"string","format":"date-time","description":"The timestamp the communication has when it is first put into an alerting state. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"connectedTime":{"type":"string","format":"date-time","description":"The timestamp when this communication was connected in the cloud clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"disconnectedTime":{"type":"string","format":"date-time","description":"The timestamp when this communication disconnected from the conversation in the provider clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"provider":{"type":"string","description":"The source provider for the video."},"peerId":{"type":"string","description":"The id of the peer communication corresponding to a matching leg for this communication."},"msids":{"type":"array","description":"List of media stream ids","items":{"type":"string"}},"self":{"description":"Address and name data for a call endpoint.","$ref":"#/definitions/Address"},"wrapup":{"description":"Call wrap up or disposition data.","$ref":"#/definitions/Wrapup"},"afterCallWork":{"description":"After-call work for the communication.","$ref":"#/definitions/AfterCallWork"},"afterCallWorkRequired":{"type":"boolean","description":"Indicates if after-call work is required for a communication. Only used when the ACW Setting is Agent Requested."}}},"Voicemail":{"type":"object","properties":{"id":{"type":"string","description":"The voicemail id"},"uploadStatus":{"type":"string","description":"current state of the voicemail upload","enum":["pending","complete","failed","timeout","none"]}}},"Wrapup":{"type":"object","properties":{"code":{"type":"string","description":"The user configured wrap up code id."},"name":{"type":"string","description":"The user configured wrap up code name."},"notes":{"type":"string","description":"Text entered by the agent to describe the call or disposition."},"tags":{"type":"array","description":"List of tags selected by the agent to describe the call or disposition.","items":{"type":"string"}},"durationSeconds":{"type":"integer","format":"int32","description":"The length of time in seconds that the agent spent doing after call work."},"endTime":{"type":"string","format":"date-time","description":"The timestamp when the wrapup was finished. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"provisional":{"type":"boolean","description":"Indicates if this is a pending save and should not require a code to be specified.  This allows someone to save some temporary wrapup that will be used later."}}},"ArrayNode":{"type":"object"},"JsonCursorSearchResponse":{"type":"object","required":["results","types"],"properties":{"types":{"type":"array","description":"Resource types the search was performed against","items":{"type":"string"}},"results":{"description":"Search results","$ref":"#/definitions/ArrayNode"},"aggregations":{"$ref":"#/definitions/ArrayNode"},"cursor":{"type":"string","description":"The page cursor"}}},"ConversationParticipantSearchCriteria":{"type":"object","required":["type"],"properties":{"endValue":{"type":"string","description":"The end value of the range. This field is used for range search types."},"values":{"type":"array","description":"A list of values for the search to match against","items":{"type":"string"}},"startValue":{"type":"string","description":"The start value of the range. This field is used for range search types."},"value":{"type":"string","description":"A value for the search to match against"},"operator":{"type":"string","description":"How to apply this search criteria against other criteria","enum":["AND","OR","NOT"]},"group":{"type":"array","description":"Groups multiple conditions","items":{"$ref":"#/definitions/ConversationParticipantSearchCriteria"}},"dateFormat":{"type":"string","description":"Set date format for criteria values when using date range search type.  Supports Java date format syntax, example yyyy-MM-dd'T'HH:mm:ss.SSSX."},"type":{"type":"string","description":"Search Type","enum":["EXACT","DATE_RANGE"]},"fields":{"type":"array","description":"Field names to search against","items":{"type":"string"}}}},"ConversationParticipantSearchRequest":{"type":"object","properties":{"sortOrder":{"type":"string","description":"The sort order for results","enum":["ASC","DESC","SCORE"]},"sortBy":{"type":"string","description":"The field in the resource that you want to sort the results by"},"sort":{"type":"array","description":"Multi-value sort order, list of multiple sort values","items":{"$ref":"#/definitions/SearchSort"}},"returnFields":{"type":"array","items":{"type":"string"}},"query":{"type":"array","items":{"$ref":"#/definitions/ConversationParticipantSearchCriteria"}},"cursor":{"type":"string"}}},"ConversationUser":{"type":"object","required":["id"],"properties":{"id":{"type":"string","description":"The globally unique identifier for this user."}}},"ConversationTagsUpdate":{"type":"object","required":["externalTag"],"properties":{"externalTag":{"type":"string","description":"The external tag associated with the conversation."}}},"ConversationSecureAttributes":{"type":"object","properties":{"attributes":{"type":"object","description":"The map of attribute keys to values.","additionalProperties":{"type":"string"}},"version":{"type":"integer","format":"int32","description":"The version used to detect conflicting updates when using PUT. Not used for PATCH."}}},"ConversationEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/Conversation"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"lastUri":{"type":"string","format":"uri"},"firstUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"previousUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"FaxSendResponse":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"uploadDestinationUri":{"type":"string","format":"uri"},"uploadMethodType":{"type":"string","enum":["SINGLE_PUT","MULTIPART_POST"]},"headers":{"type":"object","additionalProperties":{"type":"string"}},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"CoverSheet":{"type":"object","properties":{"notes":{"type":"string","description":"Text to be added to the coversheet"},"locale":{"type":"string","description":"Locale, e.g. = en-US"}}},"FaxSendRequest":{"type":"object","required":["addresses"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"addresses":{"type":"array","description":"A list of outbound fax dialing addresses. E.g. +13175555555 or 3175555555","items":{"type":"string"}},"documentId":{"type":"string","description":"DocumentId of Content Management artifact. If Content Management document is not used for faxing, documentId should be null"},"contentType":{"type":"string","description":"The content type that is going to be uploaded. If Content Management document is used for faxing, contentType will be ignored","enum":["application/pdf","image/tiff","application/msword","application/vnd.oasis.opendocument.text","application/vnd.openxmlformats-officedocument.wordprocessingml.document"]},"workspace":{"description":"Workspace in which the document should be stored. If Content Management document is used for faxing, workspace will be ignored","$ref":"#/definitions/Workspace"},"coverSheet":{"description":"Data for coversheet generation.","$ref":"#/definitions/CoverSheet"},"timeZoneOffsetMinutes":{"type":"integer","format":"int32","description":"Time zone offset minutes from GMT"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"Settings":{"type":"object","properties":{"communicationBasedACW":{"type":"boolean","description":"Communication Based ACW"},"includeNonAgentConversationSummary":{"type":"boolean","description":"Display communication summary"},"allowCallbackQueueSelection":{"type":"boolean","description":"Allow Callback Queue Selection"},"callbacksInheritRoutingFromInboundCall":{"type":"boolean","description":"Inherit callback routing data from inbound calls"},"completeAcwWhenAgentTransitionsOffline":{"type":"boolean","description":"Complete ACW When Agent Transitions Offline"},"totalActiveCallback":{"type":"boolean","description":"Exclude the 'interacting' duration from the handle calculations of callbacks"}}},"AfterCallWorkUpdate":{"type":"object","required":["afterCallWorkRequired"],"properties":{"afterCallWorkRequired":{"type":"boolean","description":"Indicates whether or not after-call work must be completed for the communication. Can only be updated for connected communications."}}},"BulkCallbackPatchResponse":{"type":"object","properties":{"results":{"type":"array","description":"A list of the results from the bulk operation.","items":{"$ref":"#/definitions/BulkResult"}},"errorCount":{"type":"integer","format":"int32","description":"The number of errors from the bulk operation."},"errorIndexes":{"type":"array","description":"An index of where the errors are in the listing.","items":{"type":"integer","format":"int32"}}}},"BulkResult":{"type":"object","properties":{"error":{"description":"Error details if the operation failed.","$ref":"#/definitions/BulkError"},"entity":{"type":"object","description":"The result of the operation if it succeeded."}}},"BulkCallbackPatchRequest":{"type":"object","required":["patchCallbackRequests"],"properties":{"patchCallbackRequests":{"type":"array","description":"The list of requests to update callbacks in bulk","items":{"$ref":"#/definitions/PatchCallbackRequest"}}}},"PatchCallbackRequest":{"type":"object","required":["agentId","conversationId"],"properties":{"conversationId":{"type":"string","description":"The conversationId."},"queueId":{"type":"string","description":"The identifier of the queue to be used for the callback."},"agentId":{"type":"string","description":"The agentId."},"callbackScheduledTime":{"type":"string","format":"date-time","example":"2015-01-02T16:59:59.000Z","description":"The scheduled date-time for the callback. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"}}},"BulkCallbackDisconnectRequest":{"type":"object","required":["callbackDisconnectIdentifiers"],"properties":{"callbackDisconnectIdentifiers":{"type":"array","description":"The list of requests to disconnect callbacks in bulk","items":{"$ref":"#/definitions/CallbackDisconnectIdentifier"}}}},"CallbackDisconnectIdentifier":{"type":"object","required":["callbackId","conversationId"],"properties":{"conversationId":{"type":"string","description":"The Conversation Id."},"callbackId":{"type":"string","description":"The callback id."}}},"CallConversation":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"participants":{"type":"array","description":"The list of participants involved in the conversation.","items":{"$ref":"#/definitions/CallMediaParticipant"}},"otherMediaUris":{"type":"array","description":"The list of other media channels involved in the conversation.","items":{"type":"string","format":"uri"}},"recentTransfers":{"type":"array","description":"The list of the most recent 20 transfer commands applied to this conversation.","items":{"$ref":"#/definitions/TransferResponse"}},"utilizationLabelId":{"type":"string","description":"An optional label that categorizes the conversation.  Max-utilization settings can be configured at a per-label level"},"recordingState":{"type":"string","enum":["none","active","paused"]},"maxParticipants":{"type":"integer","format":"int32","description":"If this is a conference conversation, then this field indicates the maximum number of participants allowed to participant in the conference."},"securePause":{"type":"boolean","description":"True when the recording of this conversation is in secure pause status."},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"CallConversationEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/CallConversation"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"lastUri":{"type":"string","format":"uri"},"firstUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"previousUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"CallMediaParticipant":{"type":"object","properties":{"id":{"type":"string","description":"The unique participant ID."},"name":{"type":"string","description":"The display friendly name of the participant."},"address":{"type":"string","description":"The participant address."},"startTime":{"type":"string","format":"date-time","description":"The time when this participant first joined the conversation. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"connectedTime":{"type":"string","format":"date-time","description":"The time when this participant went connected for this media (eg: video connected time). Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"endTime":{"type":"string","format":"date-time","description":"The time when this participant went disconnected for this media (eg: video disconnected time). Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"startHoldTime":{"type":"string","format":"date-time","description":"The time when this participant's hold started. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"purpose":{"type":"string","description":"The participant's purpose.  Values can be: 'agent', 'user', 'customer', 'external', 'acd', 'ivr"},"state":{"type":"string","description":"The participant's state.  Values can be: 'alerting', 'connected', 'disconnected', 'dialing', 'contacting","enum":["alerting","dialing","contacting","offering","connected","disconnected","terminated","converting","uploading","transmitting","parked","none"]},"direction":{"type":"string","description":"The participant's direction.  Values can be: 'inbound' or 'outbound'","enum":["inbound","outbound"]},"disconnectType":{"type":"string","description":"The reason the participant was disconnected from the conversation.","enum":["endpoint","endpoint.donotdisturb","client","system","transfer","transfer.conference","transfer.consult","transfer.donotdisturb","transfer.forward","transfer.noanswer","transfer.notavailable","transport.failure","error","peer","other","spam"]},"held":{"type":"boolean","description":"Value is true when the participant is on hold."},"wrapupRequired":{"type":"boolean","description":"Value is true when the participant requires wrap-up."},"wrapupPrompt":{"type":"string","description":"The wrap-up prompt indicating the type of wrap-up to be performed."},"mediaRoles":{"type":"array","description":"List of roles this participant's media has had on the conversation, ie monitor, coach, etc","items":{"type":"string"}},"user":{"description":"The PureCloud user for this participant.","$ref":"#/definitions/DomainEntityRef"},"queue":{"description":"The PureCloud queue for this participant.","$ref":"#/definitions/DomainEntityRef"},"team":{"description":"The PureCloud team for this participant.","$ref":"#/definitions/DomainEntityRef"},"attributes":{"type":"object","description":"A list of ad-hoc attributes for the participant.","additionalProperties":{"type":"string"}},"errorInfo":{"description":"If the conversation ends in error, contains additional error details.","$ref":"#/definitions/ErrorInfo"},"script":{"description":"The Engage script that should be used by this participant.","$ref":"#/definitions/DomainEntityRef"},"wrapupTimeoutMs":{"type":"integer","format":"int32","description":"The amount of time the participant has to complete wrap-up."},"wrapupSkipped":{"type":"boolean","description":"Value is true when the participant has skipped wrap-up."},"alertingTimeoutMs":{"type":"integer","format":"int32","description":"Specifies how long the agent has to answer an interaction before being marked as not responding."},"provider":{"type":"string","description":"The source provider for the communication."},"externalContact":{"description":"If this participant represents an external contact, then this will be the reference for the external contact.","$ref":"#/definitions/DomainEntityRef"},"externalOrganization":{"description":"If this participant represents an external org, then this will be the reference for the external org.","$ref":"#/definitions/DomainEntityRef"},"wrapup":{"description":"Wrapup for this participant, if it has been applied.","$ref":"#/definitions/Wrapup"},"peer":{"type":"string","description":"The peer communication corresponding to a matching leg for this communication."},"flaggedReason":{"type":"string","description":"The reason specifying why participant flagged the conversation.","enum":["general"]},"journeyContext":{"description":"Journey System data/context that is applicable to this communication.  When used for historical purposes, the context should be immutable.  When null, there is no applicable Journey System context.","$ref":"#/definitions/JourneyContext"},"conversationRoutingData":{"description":"Information on how a communication should be routed to an agent.","$ref":"#/definitions/ConversationRoutingData"},"startAcwTime":{"type":"string","format":"date-time","description":"The timestamp when this participant started after-call work. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"endAcwTime":{"type":"string","format":"date-time","description":"The timestamp when this participant ended after-call work. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"parkTime":{"type":"string","format":"date-time","description":"The time when this participant's communication was last parked.  Does not reset on resume. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"muted":{"type":"boolean","description":"Value is true when the call is muted."},"confined":{"type":"boolean","description":"Value is true when the call is confined."},"recording":{"type":"boolean","description":"Value is true when the call is being recorded."},"recordingState":{"type":"string","description":"The state of the call recording.","enum":["none","active","paused"]},"group":{"description":"The group involved in the group ring call.","$ref":"#/definitions/DomainEntityRef"},"ani":{"type":"string","description":"The call ANI."},"dnis":{"type":"string","description":"The call DNIS."},"documentId":{"type":"string","description":"The ID of the Content Management document if the call is a fax."},"faxStatus":{"description":"Extra fax information if the call is a fax.","$ref":"#/definitions/FaxStatus"},"monitoredParticipantId":{"type":"string","description":"The ID of the participant being monitored when performing a call monitor."},"coachedParticipantId":{"type":"string","description":"The ID of the participant being coached when performing a call coach."},"bargedParticipantId":{"type":"string","description":"If this participant barged in a participant's call, then this will be the id of the targeted participant."},"consultParticipantId":{"type":"string","description":"The ID of the consult transfer target participant when performing a consult transfer."},"uuiData":{"type":"string","description":"User-to-User information which maps to a SIP header field defined in RFC7433. UUI data is used in the Public Switched Telephone Network (PSTN) for use cases described in RFC6567."},"bargedTime":{"type":"string","format":"date-time","description":"The timestamp when this participant was connected to the barge conference in the provider clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"securePause":{"type":"boolean","description":"True when the recording of this call is in secure pause status."},"disposition":{"description":"Call resolution data for Dialer bulk make calls commands.","$ref":"#/definitions/Disposition"}}},"TransferRequest":{"type":"object","properties":{"transferType":{"type":"string","description":"The type of transfer to perform. Attended, where the initiating agent maintains ownership of the conversation until the intended recipient accepts the transfer, or Unattended, where the initiating agent immediately disconnects. Default is Unattended.","enum":["Attended","Unattended"]},"userId":{"type":"string","description":"The user ID of the transfer target."},"address":{"type":"string","description":"The user ID or queue ID of the transfer target. Address like a phone number can not be used for callbacks, but they can be used for other forms of communication."},"userName":{"type":"string","description":"The user name of the transfer target."},"queueId":{"type":"string","description":"The queue ID of the transfer target."},"voicemail":{"type":"boolean","description":"If true, transfer to the voicemail inbox of the participant that is being replaced."}}},"CreateCallResponse":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"CreateCallRequest":{"type":"object","properties":{"phoneNumber":{"type":"string","description":"The phone number to dial."},"callerId":{"type":"string","description":"The caller id phone number for this outbound call."},"callerIdName":{"type":"string","description":"The caller id name for this outbound call."},"callFromQueueId":{"type":"string","description":"The queue ID to call on behalf of."},"callQueueId":{"type":"string","description":"The queue ID to call."},"callUserId":{"type":"string","description":"The user ID to call."},"priority":{"type":"integer","format":"int32","description":"The priority to assign to this call (if calling a queue)."},"attributes":{"type":"object","description":"The list of attributes to associate with the customer participant.","additionalProperties":{"type":"string"}},"languageId":{"type":"string","description":"The language skill ID to use for routing this call (if calling a queue)."},"routingSkillsIds":{"type":"array","description":"The skill ID's to use for routing this call (if calling a queue).","items":{"type":"string"}},"conversationIds":{"type":"array","description":"The list of existing call conversations to merge into a new ad-hoc conference.","items":{"type":"string"}},"participants":{"type":"array","description":"The list of participants to call to create a new ad-hoc conference.","items":{"$ref":"#/definitions/Destination"}},"uuiData":{"type":"string","description":"User to User Information (UUI) data managed by SIP session application."},"externalContactId":{"type":"string","description":"The external contact with which to associate the call."},"label":{"type":"string","description":"An optional label that categorizes the conversation.  Max-utilization settings can be configured at a per-label level"}}},"Destination":{"type":"object","required":["address"],"properties":{"address":{"type":"string","description":"Address or phone number."},"name":{"type":"string"},"userId":{"type":"string"},"queueId":{"type":"string"}}},"ConsultTransferResponse":{"type":"object","required":["destinationParticipantId"],"properties":{"destinationParticipantId":{"type":"string","description":"Participant ID to whom the call is being transferred."}}},"ConsultTransferUpdate":{"type":"object","required":["speakTo"],"properties":{"speakTo":{"type":"string","description":"Determines to whom the initiating participant is speaking.","enum":["DESTINATION","OBJECT","BOTH","CONFERENCE"]},"consultingUserId":{"type":"string","description":"The user ID of the person who wants to talk before completing the transfer. Could be the same of the context user ID"}}},"SetRecordingState":{"type":"object","properties":{"recordingState":{"type":"string","description":"On update, 'paused' initiates a secure pause, 'active' resumes any paused recordings.","enum":["ACTIVE","PAUSED","NONE"]}}},"ParticipantAttributes":{"type":"object","properties":{"attributes":{"type":"object","description":"The map of attribute keys to values.","additionalProperties":{"type":"string"}}}},"AssignedWrapupCode":{"type":"object","properties":{"code":{"type":"string","description":"The user configured wrap up code id."},"notes":{"type":"string","description":"Text entered by the agent to describe the call or disposition."},"tags":{"type":"array","description":"List of tags selected by the agent to describe the call or disposition.","items":{"type":"string"}},"durationSeconds":{"type":"integer","format":"int32","description":"The duration in seconds of the wrap-up segment."},"endTime":{"type":"string","format":"date-time","description":"The timestamp when the wrap-up segment ended. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"}}},"MediaParticipantRequest":{"type":"object","properties":{"wrapup":{"description":"Wrap-up to assign to this participant.","$ref":"#/definitions/WrapupInput"},"state":{"type":"string","description":"The state to update to set for this participant's communications.  Possible values are: 'connected' and 'disconnected'.","enum":["alerting","dialing","contacting","offering","connected","disconnected","terminated","converting","uploading","transmitting","parked","none"]},"recording":{"type":"boolean","description":"True to enable recording of this participant, otherwise false to disable recording."},"muted":{"type":"boolean","description":"True to mute this conversation participant."},"confined":{"type":"boolean","description":"True to confine this conversation participant.  Should only be used for ad-hoc conferences"},"held":{"type":"boolean","description":"True to hold this conversation participant."},"wrapupSkipped":{"type":"boolean","description":"True to skip wrap-up for this participant."}}},"WrapupInput":{"type":"object","properties":{"code":{"type":"string","description":"The user configured wrap up code id."},"name":{"type":"string","description":"The user configured wrap up code name."},"notes":{"type":"string","description":"Text entered by the agent to describe the call or disposition."},"tags":{"type":"array","description":"List of tags selected by the agent to describe the call or disposition.","items":{"type":"string"}},"durationSeconds":{"type":"integer","format":"int32","description":"The length of time in seconds that the agent spent doing after call work."},"endTime":{"type":"string","format":"date-time","description":"The timestamp when the wrapup was finished. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"provisional":{"type":"boolean","description":"Indicates if this is a pending save and should not require a code to be specified.  This allows someone to save some temporary wrapup that will be used later."},"disableEndTimeUpdates":{"type":"boolean","description":"Prevent updates to wrapup end time when set to true."}}},"MaxParticipants":{"type":"object","properties":{"maxParticipants":{"type":"integer","format":"int32","description":"The maximum number of participants that are allowed on a conversation."}}},"ConsultTransfer":{"type":"object","required":["destination","speakTo"],"properties":{"speakTo":{"type":"string","description":"Determines to whom the initiating participant is speaking. Defaults to DESTINATION","enum":["DESTINATION","OBJECT","BOTH","CONFERENCE"]},"consultingUserId":{"type":"string","description":"The user ID of the person who wants to talk before completing the transfer. Could be the same of the context user ID"},"destination":{"description":"Destination phone number and name.","$ref":"#/definitions/Destination"}}},"ConsultTransferToAgent":{"type":"object","required":["speakTo"],"properties":{"speakTo":{"type":"string","description":"Determines to whom the initiating participant is speaking. Defaults to DESTINATION","enum":["DESTINATION","OBJECT","BOTH","CONFERENCE"]},"consultingUserId":{"type":"string","description":"The user ID of the person who wants to talk before completing the transfer. Could be the same of the context user ID"},"userId":{"type":"string","description":"The id of the internal user."},"userDisplayName":{"type":"string","description":"The name of the internal user."}}},"ConsultTransferToQueue":{"type":"object","required":["speakTo"],"properties":{"speakTo":{"type":"string","description":"Determines to whom the initiating participant is speaking. Defaults to DESTINATION","enum":["DESTINATION","OBJECT","BOTH","CONFERENCE"]},"consultingUserId":{"type":"string","description":"The user ID of the person who wants to talk before completing the transfer. Could be the same of the context user ID"},"queueId":{"type":"string","description":"The id of the queue."},"queueName":{"type":"string","description":"The name of the queue."}}},"ConsultTransferToExternal":{"type":"object","required":["speakTo"],"properties":{"speakTo":{"type":"string","description":"Determines to whom the initiating participant is speaking. Defaults to DESTINATION","enum":["DESTINATION","OBJECT","BOTH","CONFERENCE"]},"consultingUserId":{"type":"string","description":"The user ID of the person who wants to talk before completing the transfer. Could be the same of the context user ID"},"address":{"type":"string","description":"The address (like phone number) of the external contact."}}},"CallCommand":{"type":"object","required":["callNumber"],"properties":{"callNumber":{"type":"string","description":"The phone number to dial for this call."},"phoneColumn":{"type":"string","description":"For a dialer preview or scheduled callback, the phone column associated with the phone number"}}},"CallHistoryConversation":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"participants":{"type":"array","description":"The list of participants involved in the conversation.","items":{"$ref":"#/definitions/CallHistoryParticipant"}},"direction":{"type":"string","description":"The direction of the call relating to the current user","enum":["inbound","outbound"]},"wentToVoicemail":{"type":"boolean","description":"Did the call end in the current user's voicemail"},"missedCall":{"type":"boolean","description":"Did the user not answer this conversation"},"startTime":{"type":"string","format":"date-time","description":"The time the user joined the conversation. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"wasConference":{"type":"boolean","description":"Was this conversation a conference"},"wasCallback":{"type":"boolean","description":"Was this conversation a callback"},"hadScreenShare":{"type":"boolean","description":"Did this conversation have a screen share session"},"hadCobrowse":{"type":"boolean","description":"Did this conversation have a cobrowse session"},"wasOutboundCampaign":{"type":"boolean","description":"Was this conversation associated with an outbound campaign"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"CallHistoryConversationEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/CallHistoryConversation"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"lastUri":{"type":"string","format":"uri"},"firstUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"previousUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"CallHistoryParticipant":{"type":"object","properties":{"id":{"type":"string","description":"The unique participant ID."},"name":{"type":"string","description":"The display friendly name of the participant."},"address":{"type":"string","description":"The participant address."},"startTime":{"type":"string","format":"date-time","description":"The time when this participant first joined the conversation. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"endTime":{"type":"string","format":"date-time","description":"The time when this participant went disconnected for this media (eg: video disconnected time). Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"purpose":{"type":"string","description":"The participant's purpose.  Values can be: 'agent', 'user', 'customer', 'external', 'acd', 'ivr"},"direction":{"type":"string","description":"The participant's direction.  Values can be: 'inbound' or 'outbound'","enum":["inbound","outbound"]},"ani":{"type":"string","description":"The call ANI."},"dnis":{"type":"string","description":"The call DNIS."},"user":{"description":"The PureCloud user for this participant.","$ref":"#/definitions/User"},"queue":{"description":"The PureCloud queue for this participant.","$ref":"#/definitions/Queue"},"group":{"description":"The group involved in the group ring call.","$ref":"#/definitions/Group"},"disconnectType":{"type":"string","description":"The reason the participant was disconnected from the conversation.","enum":["endpoint","endpoint.donotdisturb","client","system","transfer","transfer.conference","transfer.consult","transfer.donotdisturb","transfer.forward","transfer.noanswer","transfer.notavailable","transport.failure","error","peer","other","spam"]},"externalContact":{"description":"The PureCloud external contact","$ref":"#/definitions/ExternalContact"},"externalOrganization":{"description":"The PureCloud external organization","$ref":"#/definitions/ExternalOrganization"},"didInteract":{"type":"boolean","description":"Indicates whether the contact ever connected"},"sipResponseCodes":{"type":"array","description":"Indicates SIP Response codes associated with the participant","items":{"type":"integer","format":"int64"}},"flaggedReason":{"type":"string","description":"The reason specifying why participant flagged the conversation.","enum":["general"]},"outboundCampaign":{"description":"The outbound campaign associated with the participant","$ref":"#/definitions/Campaign"}}},"Campaign":{"type":"object","required":["callerAddress","callerName","contactList","dialingMode","name","phoneColumns"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string","description":"The name of the Campaign."},"dateCreated":{"type":"string","format":"date-time","description":"Creation time of the entity. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"dateModified":{"type":"string","format":"date-time","description":"Last modified time of the entity. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"version":{"type":"integer","format":"int32","description":"Required for updates, must match the version number of the most recent update"},"contactList":{"description":"The ContactList for this Campaign to dial.","$ref":"#/definitions/DomainEntityRef"},"queue":{"description":"The Queue for this Campaign to route calls to. Required for all dialing modes except agentless.","$ref":"#/definitions/DomainEntityRef"},"dialingMode":{"type":"string","description":"The strategy this Campaign will use for dialing.","enum":["agentless","preview","power","predictive","progressive","external"]},"script":{"description":"The Script to be displayed to agents that are handling outbound calls. Required for all dialing modes except agentless.","$ref":"#/definitions/DomainEntityRef"},"edgeGroup":{"description":"The EdgeGroup that will place the calls. Required for all dialing modes except preview.","$ref":"#/definitions/DomainEntityRef"},"site":{"description":"The identifier of the site to be used for dialing; can be set in place of an edge group.","$ref":"#/definitions/DomainEntityRef"},"campaignStatus":{"type":"string","description":"The current status of the Campaign. A Campaign may be turned 'on' or 'off'. Required for updates.","enum":["on","stopping","off","complete","invalid","forced_off","forced_stopping"]},"phoneColumns":{"type":"array","description":"The ContactPhoneNumberColumns on the ContactList that this Campaign should dial.","items":{"$ref":"#/definitions/PhoneColumn"}},"abandonRate":{"type":"number","format":"double","description":"The targeted compliance abandon rate percentage. Required for power and predictive campaigns."},"dncLists":{"type":"array","description":"DncLists for this Campaign to check before placing a call.","items":{"$ref":"#/definitions/DomainEntityRef"}},"callableTimeSet":{"description":"The callable time set for this campaign to check before placing a call.","$ref":"#/definitions/DomainEntityRef"},"callAnalysisResponseSet":{"description":"The call analysis response set to handle call analysis results from the edge. Required for all dialing modes except preview.","$ref":"#/definitions/DomainEntityRef"},"errors":{"type":"array","description":"A list of current error conditions associated with the campaign.","readOnly":true,"items":{"$ref":"#/definitions/RestErrorDetail"}},"callerName":{"type":"string","description":"The caller id name to be displayed on the outbound call."},"callerAddress":{"type":"string","example":"(555) 555-5555","description":"The caller id phone number to be displayed on the outbound call."},"outboundLineCount":{"type":"integer","format":"int32","description":"The number of outbound lines to be concurrently dialed. Only applicable to non-preview campaigns; only required for agentless."},"ruleSets":{"type":"array","description":"Rule sets to be applied while this campaign is dialing.","items":{"$ref":"#/definitions/DomainEntityRef"}},"skipPreviewDisabled":{"type":"boolean","description":"Whether or not agents can skip previews without placing a call. Only applicable for preview campaigns."},"previewTimeOutSeconds":{"type":"integer","format":"int64","description":"The number of seconds before a call will be automatically placed on a preview. A value of 0 indicates no automatic placement of calls. Only applicable to preview campaigns."},"alwaysRunning":{"type":"boolean","description":"Indicates (when true) that the campaign will remain on after contacts are depleted, allowing additional contacts to be appended/added to the contact list and processed by the still-running campaign. The campaign can still be turned off manually."},"contactSort":{"description":"The order in which to sort contacts for dialing, based on a column.","$ref":"#/definitions/ContactSort"},"contactSorts":{"type":"array","description":"The order in which to sort contacts for dialing, based on up to four columns.","items":{"$ref":"#/definitions/ContactSort"}},"noAnswerTimeout":{"type":"integer","format":"int32","description":"How long to wait before dispositioning a call as 'no-answer'. Default 30 seconds. Only applicable to non-preview campaigns."},"callAnalysisLanguage":{"type":"string","description":"The language the edge will use to analyze the call."},"priority":{"type":"integer","format":"int32","description":"The priority of this campaign relative to other campaigns that are running on the same queue. 5 is the highest priority, 1 the lowest."},"contactListFilters":{"type":"array","description":"Filter to apply to the contact list before dialing. Currently a campaign can only have one filter applied.","items":{"$ref":"#/definitions/DomainEntityRef"}},"division":{"description":"The division this campaign belongs to.","$ref":"#/definitions/DomainEntityRef"},"dynamicContactQueueingSettings":{"description":"Settings for dynamic queueing of contacts.","$ref":"#/definitions/DynamicContactQueueingSettings"},"maxCallsPerAgent":{"type":"integer","format":"int32","description":"The maximum number of calls that can be placed per agent on this campaign"},"callbackAutoAnswer":{"type":"boolean","description":"The option manages the auto-answer callback calls"},"dynamicLineBalancingSettings":{"description":"Dynamic line balancing settings","$ref":"#/definitions/DynamicLineBalancingSettings"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"ContactSort":{"type":"object","properties":{"fieldName":{"type":"string"},"direction":{"type":"string","description":"The direction in which to sort contacts.","enum":["ASC","DESC"]},"numeric":{"type":"boolean","description":"Whether or not the column contains numeric data."}}},"DynamicContactQueueingSettings":{"type":"object","properties":{"sort":{"type":"boolean","description":"Whether to sort contacts dynamically"},"filter":{"type":"boolean","description":"Whether to filter contacts dynamically"}}},"DynamicLineBalancingSettings":{"type":"object","properties":{"enabled":{"type":"boolean","description":"Indicates that this campaign is subject of dynamic line balancing"},"relativeWeight":{"type":"integer","format":"int32","description":"Relative weight of this campaign in dynamic line balancing"}}},"PhoneColumn":{"type":"object","required":["columnName","type"],"properties":{"columnName":{"type":"string","description":"The name of the phone column."},"type":{"type":"string","description":"The type of the phone column. For example, 'cell' or 'home'."}}},"RestErrorDetail":{"type":"object","required":["error"],"properties":{"error":{"type":"string","description":"name of the error","readOnly":true},"details":{"type":"string","description":"additional information regarding the error","readOnly":true}}},"SetUuiDataRequest":{"type":"object","properties":{"uuiData":{"type":"string","description":"The value of the uuiData to set."}}},"CallbackConversation":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"participants":{"type":"array","description":"The list of participants involved in the conversation.","items":{"$ref":"#/definitions/CallbackMediaParticipant"}},"otherMediaUris":{"type":"array","description":"The list of other media channels involved in the conversation.","items":{"type":"string","format":"uri"}},"recentTransfers":{"type":"array","description":"The list of the most recent 20 transfer commands applied to this conversation.","items":{"$ref":"#/definitions/TransferResponse"}},"utilizationLabelId":{"type":"string","description":"An optional label that categorizes the conversation.  Max-utilization settings can be configured at a per-label level"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"CallbackConversationEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/CallbackConversation"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"lastUri":{"type":"string","format":"uri"},"firstUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"previousUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"CallbackMediaParticipant":{"type":"object","properties":{"id":{"type":"string","description":"The unique participant ID."},"name":{"type":"string","description":"The display friendly name of the participant."},"address":{"type":"string","description":"The participant address."},"startTime":{"type":"string","format":"date-time","description":"The time when this participant first joined the conversation. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"connectedTime":{"type":"string","format":"date-time","description":"The time when this participant went connected for this media (eg: video connected time). Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"endTime":{"type":"string","format":"date-time","description":"The time when this participant went disconnected for this media (eg: video disconnected time). Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"startHoldTime":{"type":"string","format":"date-time","description":"The time when this participant's hold started. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"purpose":{"type":"string","description":"The participant's purpose.  Values can be: 'agent', 'user', 'customer', 'external', 'acd', 'ivr"},"state":{"type":"string","description":"The participant's state.  Values can be: 'alerting', 'connected', 'disconnected', 'dialing', 'contacting","enum":["alerting","dialing","contacting","offering","connected","disconnected","terminated","converting","uploading","transmitting","parked","none"]},"direction":{"type":"string","description":"The participant's direction.  Values can be: 'inbound' or 'outbound'","enum":["inbound","outbound"]},"disconnectType":{"type":"string","description":"The reason the participant was disconnected from the conversation.","enum":["endpoint","endpoint.donotdisturb","client","system","transfer","transfer.conference","transfer.consult","transfer.donotdisturb","transfer.forward","transfer.noanswer","transfer.notavailable","transport.failure","error","peer","other","spam"]},"held":{"type":"boolean","description":"Value is true when the participant is on hold."},"wrapupRequired":{"type":"boolean","description":"Value is true when the participant requires wrap-up."},"wrapupPrompt":{"type":"string","description":"The wrap-up prompt indicating the type of wrap-up to be performed."},"mediaRoles":{"type":"array","description":"List of roles this participant's media has had on the conversation, ie monitor, coach, etc","items":{"type":"string"}},"user":{"description":"The PureCloud user for this participant.","$ref":"#/definitions/DomainEntityRef"},"queue":{"description":"The PureCloud queue for this participant.","$ref":"#/definitions/DomainEntityRef"},"team":{"description":"The PureCloud team for this participant.","$ref":"#/definitions/DomainEntityRef"},"attributes":{"type":"object","description":"A list of ad-hoc attributes for the participant.","additionalProperties":{"type":"string"}},"errorInfo":{"description":"If the conversation ends in error, contains additional error details.","$ref":"#/definitions/ErrorInfo"},"script":{"description":"The Engage script that should be used by this participant.","$ref":"#/definitions/DomainEntityRef"},"wrapupTimeoutMs":{"type":"integer","format":"int32","description":"The amount of time the participant has to complete wrap-up."},"wrapupSkipped":{"type":"boolean","description":"Value is true when the participant has skipped wrap-up."},"alertingTimeoutMs":{"type":"integer","format":"int32","description":"Specifies how long the agent has to answer an interaction before being marked as not responding."},"provider":{"type":"string","description":"The source provider for the communication."},"externalContact":{"description":"If this participant represents an external contact, then this will be the reference for the external contact.","$ref":"#/definitions/DomainEntityRef"},"externalOrganization":{"description":"If this participant represents an external org, then this will be the reference for the external org.","$ref":"#/definitions/DomainEntityRef"},"wrapup":{"description":"Wrapup for this participant, if it has been applied.","$ref":"#/definitions/Wrapup"},"peer":{"type":"string","description":"The peer communication corresponding to a matching leg for this communication."},"flaggedReason":{"type":"string","description":"The reason specifying why participant flagged the conversation.","enum":["general"]},"journeyContext":{"description":"Journey System data/context that is applicable to this communication.  When used for historical purposes, the context should be immutable.  When null, there is no applicable Journey System context.","$ref":"#/definitions/JourneyContext"},"conversationRoutingData":{"description":"Information on how a communication should be routed to an agent.","$ref":"#/definitions/ConversationRoutingData"},"startAcwTime":{"type":"string","format":"date-time","description":"The timestamp when this participant started after-call work. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"endAcwTime":{"type":"string","format":"date-time","description":"The timestamp when this participant ended after-call work. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"parkTime":{"type":"string","format":"date-time","description":"The time when this participant's communication was last parked.  Does not reset on resume. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"outboundPreview":{"description":"The outbound preview associated with this callback.","$ref":"#/definitions/DialerPreview"},"voicemail":{"description":"The voicemail associated with this callback.","$ref":"#/definitions/Voicemail"},"callbackNumbers":{"type":"array","description":"The list of phone number to use for this callback.","items":{"type":"string"}},"callbackUserName":{"type":"string","description":"The name of the callback target."},"externalCampaign":{"type":"boolean","description":"True if the call for the callback uses external dialing."},"skipEnabled":{"type":"boolean","description":"If true, the callback can be skipped."},"timeoutSeconds":{"type":"integer","format":"int32","description":"Duration in seconds before the callback will be auto-dialed."},"automatedCallbackConfigId":{"type":"string","description":"The id of the config for automatically placing the callback (and handling the disposition). If absent, the callback will not be placed automatically but routed to an agent as per normal."},"callbackScheduledTime":{"type":"string","format":"date-time","description":"Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"}}},"CallbackIdentifier":{"type":"object","required":["id","type"],"properties":{"type":{"type":"string","description":"The type of the associated callback participant","enum":["ACD","EXTERNAL"]},"id":{"type":"string","description":"The identifier of the callback"}}},"CreateCallbackResponse":{"type":"object","required":["callbackIdentifiers","conversation"],"properties":{"conversation":{"description":"The conversation associated with the callback","$ref":"#/definitions/DomainEntityRef"},"callbackIdentifiers":{"type":"array","description":"The list of communication identifiers for the callback participants","items":{"$ref":"#/definitions/CallbackIdentifier"}}}},"CreateCallbackCommand":{"type":"object","required":["callbackNumbers"],"properties":{"scriptId":{"type":"string","description":"The identifier of the script to be used for the callback"},"queueId":{"type":"string","description":"The identifier of the queue to be used for the callback. Either queueId or routingData is required."},"routingData":{"description":"The routing data to be used for the callback. Either queueId or routingData is required.","$ref":"#/definitions/RoutingData"},"callbackUserName":{"type":"string","description":"The name of the party to be called back."},"callbackNumbers":{"type":"array","description":"A list of phone numbers for the callback.","items":{"type":"string"}},"callbackScheduledTime":{"type":"string","format":"date-time","example":"2015-01-02T16:59:59.000Z","description":"The scheduled date-time for the callback as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"countryCode":{"type":"string","description":"The country code to be associated with the callback numbers."},"validateCallbackNumbers":{"type":"boolean","description":"Whether or not to validate the callback numbers for phone number format."},"data":{"type":"object","description":"A map of key-value pairs containing additional data that can be associated to the callback. These values will appear in the attributes property on the conversation participant. Example: { \"notes\": \"ready to close the deal!\", \"customerPreferredName\": \"Doc\" }","additionalProperties":{"type":"string"}},"callerId":{"type":"string","description":"The phone number displayed to recipients when a phone call is placed as part of the callback. Must conform to the E.164 format. May be overridden by other settings in the system such as external trunk settings. Telco support for \"callerId\" varies."},"callerIdName":{"type":"string","description":"The name displayed to recipients when a phone call is placed as part of the callback. May be overridden by other settings in the system such as external trunk settings. Telco support for \"callerIdName\" varies."}}},"RoutingData":{"type":"object","required":["queueId"],"properties":{"queueId":{"type":"string","description":"The identifier of the routing queue"},"languageId":{"type":"string","description":"The identifier of a language to be considered in routing"},"label":{"type":"string","description":"An optional label that categorizes the conversation.  Max-utilization settings can be configured at a per-label level"},"priority":{"type":"integer","format":"int32","description":"The priority for routing"},"skillIds":{"type":"array","description":"A list of skill identifiers to be considered in routing","items":{"type":"string"}},"preferredAgentIds":{"type":"array","description":"A list of agents to be preferred in routing","items":{"type":"string"}},"scoredAgents":{"type":"array","description":"A list of scored agents for routing decisions. For Agent Owned Callbacks use one scored agent with a score of 100.","items":{"$ref":"#/definitions/ScoredAgent"}},"routingFlags":{"type":"array","description":"An array of flags indicating how the conversation should be routed. Use \"AGENT_OWNED_CALLBACK\" when creating an Agent Owned Callback.","items":{"type":"string"}}}},"PatchCallbackResponse":{"type":"object","required":["callbackIdentifiers","conversation"],"properties":{"conversation":{"description":"The conversation associated with the callback","$ref":"#/definitions/DomainEntityRef"},"callbackIdentifiers":{"type":"array","description":"The list of communication identifiers for the callback participants","items":{"$ref":"#/definitions/CallbackIdentifier"}}}},"WebChatConversation":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"member":{"description":"Chat Member","$ref":"#/definitions/WebChatMemberInfo"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"WebChatMemberInfo":{"type":"object","required":["role"],"properties":{"id":{"type":"string","description":"The communicationId of this member."},"displayName":{"type":"string","description":"The display name of the member."},"firstName":{"type":"string","description":"The first name of the member."},"lastName":{"type":"string","description":"The last name of the member."},"email":{"type":"string","description":"The email address of the member."},"phoneNumber":{"type":"string","description":"The phone number of the member."},"avatarImageUrl":{"type":"string","format":"uri","description":"The url to the avatar image of the member."},"role":{"type":"string","description":"The role of the member, one of [agent, customer, acd, workflow]","enum":["AGENT","CUSTOMER","WORKFLOW","ACD"]},"joinDate":{"type":"string","format":"date-time","description":"The time the member joined the conversation. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"leaveDate":{"type":"string","format":"date-time","description":"The time the member left the conversation, or null if the member is still active in the conversation. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"authenticatedGuest":{"type":"boolean","description":"If true, the guest member is an authenticated guest."},"customFields":{"type":"object","description":"Any custom fields of information pertaining to this member.","additionalProperties":{"type":"string"}},"state":{"type":"string","description":"The connection state of this member.","enum":["CONNECTED","DISCONNECTED","ALERTING"]}}},"WebChatMessage":{"type":"object","required":["body","bodyType","conversation","sender","timestamp"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"conversation":{"description":"The identifier of the conversation","$ref":"#/definitions/WebChatConversation"},"sender":{"description":"The member who sent the message","$ref":"#/definitions/WebChatMemberInfo"},"body":{"type":"string","description":"The message body."},"bodyType":{"type":"string","description":"The purpose of the message within the conversation, such as a standard text entry versus a greeting.","enum":["standard","notice","member-join","member-leave","media-request"]},"timestamp":{"type":"string","format":"date-time","description":"The timestamp of the message, in ISO-8601 format"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"WebChatMessageEntityList":{"type":"object","properties":{"pageSize":{"type":"integer","format":"int32"},"entities":{"type":"array","items":{"$ref":"#/definitions/WebChatMessage"}},"previousPage":{"type":"string"},"next":{"type":"string"},"selfUri":{"type":"string","format":"uri"}}},"CreateWebChatMessageRequest":{"type":"object","required":["body"],"properties":{"body":{"type":"string","description":"The message body. Note that message bodies are limited to 4,000 characters."},"bodyType":{"type":"string","description":"The purpose of the message within the conversation, such as a standard text entry versus a greeting.","enum":["standard","notice","member-join","member-leave","media-request"]}}},"WebChatTyping":{"type":"object","required":["conversation","id","sender","timestamp"],"properties":{"id":{"type":"string","description":"The event identifier of this typing indicator event (useful to guard against event re-delivery"},"conversation":{"description":"The identifier of the conversation","$ref":"#/definitions/WebChatConversation"},"sender":{"description":"The member who sent the message","$ref":"#/definitions/WebChatMemberInfo"},"timestamp":{"type":"string","format":"date-time","description":"The timestamp of the message, in ISO-8601 format"}}},"ChatConversation":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"participants":{"type":"array","description":"The list of participants involved in the conversation.","items":{"$ref":"#/definitions/ChatMediaParticipant"}},"otherMediaUris":{"type":"array","description":"The list of other media channels involved in the conversation.","items":{"type":"string","format":"uri"}},"recentTransfers":{"type":"array","description":"The list of the most recent 20 transfer commands applied to this conversation.","items":{"$ref":"#/definitions/TransferResponse"}},"utilizationLabelId":{"type":"string","description":"An optional label that categorizes the conversation.  Max-utilization settings can be configured at a per-label level"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"ChatConversationEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/ChatConversation"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"lastUri":{"type":"string","format":"uri"},"firstUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"previousUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"ChatMediaParticipant":{"type":"object","properties":{"id":{"type":"string","description":"The unique participant ID."},"name":{"type":"string","description":"The display friendly name of the participant."},"address":{"type":"string","description":"The participant address."},"startTime":{"type":"string","format":"date-time","description":"The time when this participant first joined the conversation. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"connectedTime":{"type":"string","format":"date-time","description":"The time when this participant went connected for this media (eg: video connected time). Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"endTime":{"type":"string","format":"date-time","description":"The time when this participant went disconnected for this media (eg: video disconnected time). Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"startHoldTime":{"type":"string","format":"date-time","description":"The time when this participant's hold started. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"purpose":{"type":"string","description":"The participant's purpose.  Values can be: 'agent', 'user', 'customer', 'external', 'acd', 'ivr"},"state":{"type":"string","description":"The participant's state.  Values can be: 'alerting', 'connected', 'disconnected', 'dialing', 'contacting","enum":["alerting","dialing","contacting","offering","connected","disconnected","terminated","converting","uploading","transmitting","parked","none"]},"direction":{"type":"string","description":"The participant's direction.  Values can be: 'inbound' or 'outbound'","enum":["inbound","outbound"]},"disconnectType":{"type":"string","description":"The reason the participant was disconnected from the conversation.","enum":["endpoint","endpoint.donotdisturb","client","system","transfer","transfer.conference","transfer.consult","transfer.donotdisturb","transfer.forward","transfer.noanswer","transfer.notavailable","transport.failure","error","peer","other","spam"]},"held":{"type":"boolean","description":"Value is true when the participant is on hold."},"wrapupRequired":{"type":"boolean","description":"Value is true when the participant requires wrap-up."},"wrapupPrompt":{"type":"string","description":"The wrap-up prompt indicating the type of wrap-up to be performed."},"mediaRoles":{"type":"array","description":"List of roles this participant's media has had on the conversation, ie monitor, coach, etc","items":{"type":"string"}},"user":{"description":"The PureCloud user for this participant.","$ref":"#/definitions/DomainEntityRef"},"queue":{"description":"The PureCloud queue for this participant.","$ref":"#/definitions/DomainEntityRef"},"team":{"description":"The PureCloud team for this participant.","$ref":"#/definitions/DomainEntityRef"},"attributes":{"type":"object","description":"A list of ad-hoc attributes for the participant.","additionalProperties":{"type":"string"}},"errorInfo":{"description":"If the conversation ends in error, contains additional error details.","$ref":"#/definitions/ErrorInfo"},"script":{"description":"The Engage script that should be used by this participant.","$ref":"#/definitions/DomainEntityRef"},"wrapupTimeoutMs":{"type":"integer","format":"int32","description":"The amount of time the participant has to complete wrap-up."},"wrapupSkipped":{"type":"boolean","description":"Value is true when the participant has skipped wrap-up."},"alertingTimeoutMs":{"type":"integer","format":"int32","description":"Specifies how long the agent has to answer an interaction before being marked as not responding."},"provider":{"type":"string","description":"The source provider for the communication."},"externalContact":{"description":"If this participant represents an external contact, then this will be the reference for the external contact.","$ref":"#/definitions/DomainEntityRef"},"externalOrganization":{"description":"If this participant represents an external org, then this will be the reference for the external org.","$ref":"#/definitions/DomainEntityRef"},"wrapup":{"description":"Wrapup for this participant, if it has been applied.","$ref":"#/definitions/Wrapup"},"peer":{"type":"string","description":"The peer communication corresponding to a matching leg for this communication."},"flaggedReason":{"type":"string","description":"The reason specifying why participant flagged the conversation.","enum":["general"]},"journeyContext":{"description":"Journey System data/context that is applicable to this communication.  When used for historical purposes, the context should be immutable.  When null, there is no applicable Journey System context.","$ref":"#/definitions/JourneyContext"},"conversationRoutingData":{"description":"Information on how a communication should be routed to an agent.","$ref":"#/definitions/ConversationRoutingData"},"startAcwTime":{"type":"string","format":"date-time","description":"The timestamp when this participant started after-call work. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"endAcwTime":{"type":"string","format":"date-time","description":"The timestamp when this participant ended after-call work. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"parkTime":{"type":"string","format":"date-time","description":"The time when this participant's communication was last parked.  Does not reset on resume. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"roomId":{"type":"string","description":"The ID of the chat room."},"avatarImageUrl":{"type":"string","description":"If available, the URI to the avatar image of this communication."}}},"CreateWebChatRequest":{"type":"object","required":["provider","queueId"],"properties":{"queueId":{"type":"string","description":"The ID of the queue to use for routing the chat conversation."},"provider":{"type":"string","description":"The name of the provider that is sourcing the web chat."},"skillIds":{"type":"array","description":"The list of skill ID's to use for routing.","items":{"type":"string"}},"languageId":{"type":"string","description":"The ID of the langauge to use for routing."},"priority":{"type":"integer","format":"int64","description":"The priority to assign to the conversation for routing."},"attributes":{"type":"object","description":"The list of attributes to associate with the customer participant.","additionalProperties":{"type":"string"}},"customerName":{"type":"string","description":"The name of the customer participating in the web chat."}}},"CobrowseConversation":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"participants":{"type":"array","description":"The list of participants involved in the conversation.","items":{"$ref":"#/definitions/CobrowseMediaParticipant"}},"otherMediaUris":{"type":"array","description":"The list of other media channels involved in the conversation.","items":{"type":"string","format":"uri"}},"recentTransfers":{"type":"array","description":"The list of the most recent 20 transfer commands applied to this conversation.","items":{"$ref":"#/definitions/TransferResponse"}},"utilizationLabelId":{"type":"string","description":"An optional label that categorizes the conversation.  Max-utilization settings can be configured at a per-label level"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"CobrowseConversationEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/CobrowseConversation"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"lastUri":{"type":"string","format":"uri"},"firstUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"previousUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"CobrowseMediaParticipant":{"type":"object","properties":{"id":{"type":"string","description":"The unique participant ID."},"name":{"type":"string","description":"The display friendly name of the participant."},"address":{"type":"string","description":"The participant address."},"startTime":{"type":"string","format":"date-time","description":"The time when this participant first joined the conversation. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"connectedTime":{"type":"string","format":"date-time","description":"The time when this participant went connected for this media (eg: video connected time). Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"endTime":{"type":"string","format":"date-time","description":"The time when this participant went disconnected for this media (eg: video disconnected time). Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"startHoldTime":{"type":"string","format":"date-time","description":"The time when this participant's hold started. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"purpose":{"type":"string","description":"The participant's purpose.  Values can be: 'agent', 'user', 'customer', 'external', 'acd', 'ivr"},"state":{"type":"string","description":"The participant's state.  Values can be: 'alerting', 'connected', 'disconnected', 'dialing', 'contacting","enum":["alerting","dialing","contacting","offering","connected","disconnected","terminated","converting","uploading","transmitting","parked","none"]},"direction":{"type":"string","description":"The participant's direction.  Values can be: 'inbound' or 'outbound'","enum":["inbound","outbound"]},"disconnectType":{"type":"string","description":"The reason the participant was disconnected from the conversation.","enum":["endpoint","endpoint.donotdisturb","client","system","transfer","transfer.conference","transfer.consult","transfer.donotdisturb","transfer.forward","transfer.noanswer","transfer.notavailable","transport.failure","error","peer","other","spam"]},"held":{"type":"boolean","description":"Value is true when the participant is on hold."},"wrapupRequired":{"type":"boolean","description":"Value is true when the participant requires wrap-up."},"wrapupPrompt":{"type":"string","description":"The wrap-up prompt indicating the type of wrap-up to be performed."},"mediaRoles":{"type":"array","description":"List of roles this participant's media has had on the conversation, ie monitor, coach, etc","items":{"type":"string"}},"user":{"description":"The PureCloud user for this participant.","$ref":"#/definitions/DomainEntityRef"},"queue":{"description":"The PureCloud queue for this participant.","$ref":"#/definitions/DomainEntityRef"},"team":{"description":"The PureCloud team for this participant.","$ref":"#/definitions/DomainEntityRef"},"attributes":{"type":"object","description":"A list of ad-hoc attributes for the participant.","additionalProperties":{"type":"string"}},"errorInfo":{"description":"If the conversation ends in error, contains additional error details.","$ref":"#/definitions/ErrorInfo"},"script":{"description":"The Engage script that should be used by this participant.","$ref":"#/definitions/DomainEntityRef"},"wrapupTimeoutMs":{"type":"integer","format":"int32","description":"The amount of time the participant has to complete wrap-up."},"wrapupSkipped":{"type":"boolean","description":"Value is true when the participant has skipped wrap-up."},"alertingTimeoutMs":{"type":"integer","format":"int32","description":"Specifies how long the agent has to answer an interaction before being marked as not responding."},"provider":{"type":"string","description":"The source provider for the communication."},"externalContact":{"description":"If this participant represents an external contact, then this will be the reference for the external contact.","$ref":"#/definitions/DomainEntityRef"},"externalOrganization":{"description":"If this participant represents an external org, then this will be the reference for the external org.","$ref":"#/definitions/DomainEntityRef"},"wrapup":{"description":"Wrapup for this participant, if it has been applied.","$ref":"#/definitions/Wrapup"},"peer":{"type":"string","description":"The peer communication corresponding to a matching leg for this communication."},"flaggedReason":{"type":"string","description":"The reason specifying why participant flagged the conversation.","enum":["general"]},"journeyContext":{"description":"Journey System data/context that is applicable to this communication.  When used for historical purposes, the context should be immutable.  When null, there is no applicable Journey System context.","$ref":"#/definitions/JourneyContext"},"conversationRoutingData":{"description":"Information on how a communication should be routed to an agent.","$ref":"#/definitions/ConversationRoutingData"},"startAcwTime":{"type":"string","format":"date-time","description":"The timestamp when this participant started after-call work. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"endAcwTime":{"type":"string","format":"date-time","description":"The timestamp when this participant ended after-call work. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"parkTime":{"type":"string","format":"date-time","description":"The time when this participant's communication was last parked.  Does not reset on resume. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"cobrowseSessionId":{"type":"string","description":"The co-browse session ID."},"cobrowseRole":{"type":"string","description":"This value identifies the role of the co-browse client within the co-browse session (a client is a sharer or a viewer)."},"controlling":{"type":"array","description":"ID of co-browse participants for which this client has been granted control (list is empty if this client cannot control any shared pages).","items":{"type":"string"}},"viewerUrl":{"type":"string","description":"The URL that can be used to open co-browse session in web browser."},"providerEventTime":{"type":"string","format":"date-time","description":"The time when the provider event which triggered this conversation update happened in the corrected provider clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"}}},"EmailMessage":{"type":"object","required":["from","textBody","to"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"to":{"type":"array","description":"The recipients of the email message.","items":{"$ref":"#/definitions/EmailAddress"}},"cc":{"type":"array","description":"The recipients that were copied on the email message.","items":{"$ref":"#/definitions/EmailAddress"}},"bcc":{"type":"array","description":"The recipients that were blind copied on the email message.","items":{"$ref":"#/definitions/EmailAddress"}},"from":{"description":"The sender of the email message.","$ref":"#/definitions/EmailAddress"},"replyTo":{"description":"The receiver of the reply email message.","$ref":"#/definitions/EmailAddress"},"subject":{"type":"string","description":"The subject of the email message."},"attachments":{"type":"array","description":"The attachments of the email message.","items":{"$ref":"#/definitions/Attachment"}},"textBody":{"type":"string","description":"The text body of the email message."},"htmlBody":{"type":"string","description":"The html body of the email message."},"time":{"type":"string","format":"date-time","description":"The time when the message was received or sent. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"historyIncluded":{"type":"boolean","description":"Indicates whether the history of previous emails of the conversation is included within the email bodies of this message."},"state":{"type":"string","description":"The state of the current draft.","enum":["Created","Ready","Edited"]},"draftType":{"type":"string","description":"The type of draft that need to be treated.","enum":["Reply","ReplyAll","Forward"]},"emailSizeBytes":{"type":"integer","format":"int32","description":"Indicates an estimation of the size of the current email as a whole, in its final, ready to be sent form.","readOnly":true},"maxEmailSizeBytes":{"type":"integer","format":"int32","description":"Indicates the maximum allowed size for an email to be send via SMTP server, based on the email domain configuration","readOnly":true},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"EmailConversation":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"participants":{"type":"array","description":"The list of participants involved in the conversation.","items":{"$ref":"#/definitions/EmailMediaParticipant"}},"otherMediaUris":{"type":"array","description":"The list of other media channels involved in the conversation.","items":{"type":"string","format":"uri"}},"recentTransfers":{"type":"array","description":"The list of the most recent 20 transfer commands applied to this conversation.","items":{"$ref":"#/definitions/TransferResponse"}},"utilizationLabelId":{"type":"string","description":"An optional label that categorizes the conversation.  Max-utilization settings can be configured at a per-label level"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"EmailConversationEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/EmailConversation"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"lastUri":{"type":"string","format":"uri"},"firstUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"previousUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"EmailMediaParticipant":{"type":"object","properties":{"id":{"type":"string","description":"The unique participant ID."},"name":{"type":"string","description":"The display friendly name of the participant."},"address":{"type":"string","description":"The participant address."},"startTime":{"type":"string","format":"date-time","description":"The time when this participant first joined the conversation. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"connectedTime":{"type":"string","format":"date-time","description":"The time when this participant went connected for this media (eg: video connected time). Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"endTime":{"type":"string","format":"date-time","description":"The time when this participant went disconnected for this media (eg: video disconnected time). Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"startHoldTime":{"type":"string","format":"date-time","description":"The time when this participant's hold started. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"purpose":{"type":"string","description":"The participant's purpose.  Values can be: 'agent', 'user', 'customer', 'external', 'acd', 'ivr"},"state":{"type":"string","description":"The participant's state.  Values can be: 'alerting', 'connected', 'disconnected', 'dialing', 'contacting","enum":["alerting","dialing","contacting","offering","connected","disconnected","terminated","converting","uploading","transmitting","parked","none"]},"direction":{"type":"string","description":"The participant's direction.  Values can be: 'inbound' or 'outbound'","enum":["inbound","outbound"]},"disconnectType":{"type":"string","description":"The reason the participant was disconnected from the conversation.","enum":["endpoint","endpoint.donotdisturb","client","system","transfer","transfer.conference","transfer.consult","transfer.donotdisturb","transfer.forward","transfer.noanswer","transfer.notavailable","transport.failure","error","peer","other","spam"]},"held":{"type":"boolean","description":"Value is true when the participant is on hold."},"wrapupRequired":{"type":"boolean","description":"Value is true when the participant requires wrap-up."},"wrapupPrompt":{"type":"string","description":"The wrap-up prompt indicating the type of wrap-up to be performed."},"mediaRoles":{"type":"array","description":"List of roles this participant's media has had on the conversation, ie monitor, coach, etc","items":{"type":"string"}},"user":{"description":"The PureCloud user for this participant.","$ref":"#/definitions/DomainEntityRef"},"queue":{"description":"The PureCloud queue for this participant.","$ref":"#/definitions/DomainEntityRef"},"team":{"description":"The PureCloud team for this participant.","$ref":"#/definitions/DomainEntityRef"},"attributes":{"type":"object","description":"A list of ad-hoc attributes for the participant.","additionalProperties":{"type":"string"}},"errorInfo":{"description":"If the conversation ends in error, contains additional error details.","$ref":"#/definitions/ErrorInfo"},"script":{"description":"The Engage script that should be used by this participant.","$ref":"#/definitions/DomainEntityRef"},"wrapupTimeoutMs":{"type":"integer","format":"int32","description":"The amount of time the participant has to complete wrap-up."},"wrapupSkipped":{"type":"boolean","description":"Value is true when the participant has skipped wrap-up."},"alertingTimeoutMs":{"type":"integer","format":"int32","description":"Specifies how long the agent has to answer an interaction before being marked as not responding."},"provider":{"type":"string","description":"The source provider for the communication."},"externalContact":{"description":"If this participant represents an external contact, then this will be the reference for the external contact.","$ref":"#/definitions/DomainEntityRef"},"externalOrganization":{"description":"If this participant represents an external org, then this will be the reference for the external org.","$ref":"#/definitions/DomainEntityRef"},"wrapup":{"description":"Wrapup for this participant, if it has been applied.","$ref":"#/definitions/Wrapup"},"peer":{"type":"string","description":"The peer communication corresponding to a matching leg for this communication."},"flaggedReason":{"type":"string","description":"The reason specifying why participant flagged the conversation.","enum":["general"]},"journeyContext":{"description":"Journey System data/context that is applicable to this communication.  When used for historical purposes, the context should be immutable.  When null, there is no applicable Journey System context.","$ref":"#/definitions/JourneyContext"},"conversationRoutingData":{"description":"Information on how a communication should be routed to an agent.","$ref":"#/definitions/ConversationRoutingData"},"startAcwTime":{"type":"string","format":"date-time","description":"The timestamp when this participant started after-call work. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"endAcwTime":{"type":"string","format":"date-time","description":"The timestamp when this participant ended after-call work. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"parkTime":{"type":"string","format":"date-time","description":"The time when this participant's communication was last parked.  Does not reset on resume. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"subject":{"type":"string","description":"The subject of the email."},"messagesSent":{"type":"integer","format":"int32","description":"The number of messages that have been sent in this email conversation."},"autoGenerated":{"type":"boolean","description":"Indicates that the email was auto-generated like an Out of Office reply."},"draftAttachments":{"type":"array","description":"A list of uploaded attachments on the email draft.","items":{"$ref":"#/definitions/Attachment"}},"spam":{"type":"boolean","description":"Indicates if the inbound email was marked as spam."},"messageId":{"type":"string","description":"A globally unique identifier for the stored content of this communication."}}},"CopyAttachmentsRequest":{"type":"object","required":["attachments","sourceMessage"],"properties":{"sourceMessage":{"description":"A reference to the email message within the current conversation that owns the attachments to be copied","$ref":"#/definitions/DomainEntityRef"},"attachments":{"type":"array","description":"A list of attachments that will be copied from the source message to the current draft","items":{"$ref":"#/definitions/Attachment"}}}},"EmailMessagePreview":{"type":"object","required":["from","to"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"to":{"type":"array","description":"The recipients of the email message.","items":{"$ref":"#/definitions/EmailAddress"}},"cc":{"type":"array","description":"The recipients that were copied on the email message.","items":{"$ref":"#/definitions/EmailAddress"}},"bcc":{"type":"array","description":"The recipients that were blind copied on the email message.","items":{"$ref":"#/definitions/EmailAddress"}},"from":{"description":"The sender of the email message.","$ref":"#/definitions/EmailAddress"},"replyTo":{"description":"The receiver of the reply email message.","$ref":"#/definitions/EmailAddress"},"subject":{"type":"string","description":"The subject of the email message."},"attachments":{"type":"array","description":"The attachments of the email message.","items":{"$ref":"#/definitions/Attachment"}},"textBodyPreview":{"type":"string","description":"A truncated version of the textBody"},"time":{"type":"string","format":"date-time","description":"The time when the message was received or sent. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"historyIncluded":{"type":"boolean","description":"Indicates whether the history of previous emails of the conversation is included within the email bodies of this message."},"state":{"type":"string","description":"The state of the current draft.","enum":["Created","Ready","Edited"]},"draftType":{"type":"string","description":"The type of draft that need to be treated.","enum":["Reply","ReplyAll","Forward"]},"emailSizeBytes":{"type":"integer","format":"int32","description":"Indicates an estimation of the size of the current email as a whole, in its final, ready to be sent form.","readOnly":true},"maxEmailSizeBytes":{"type":"integer","format":"int32","description":"Indicates the maximum allowed size for an email to be send via SMTP server, based on the email domain configuration","readOnly":true},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"EmailMessagePreviewListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/EmailMessagePreview"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"lastUri":{"type":"string","format":"uri"},"firstUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"previousUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"CreateEmailRequest":{"type":"object","required":["provider"],"properties":{"queueId":{"type":"string","description":"The ID of the queue to use for routing the email conversation. This field is mutually exclusive with flowId"},"flowId":{"type":"string","description":"The ID of the flow to use for routing email conversation. This field is mutually exclusive with queueId"},"provider":{"type":"string","description":"The name of the provider that is sourcing the emails. The Provider \"PureCloud Email\" is reserved for native emails."},"skillIds":{"type":"array","description":"The list of skill ID's to use for routing.","items":{"type":"string"}},"languageId":{"type":"string","description":"The ID of the language to use for routing."},"priority":{"type":"integer","format":"int64","description":"The priority to assign to the conversation for routing."},"attributes":{"type":"object","description":"The list of attributes to associate with the customer participant.","additionalProperties":{"type":"string"}},"toAddress":{"type":"string","description":"The email address of the recipient of the email."},"toName":{"type":"string","description":"The name of the recipient of the email."},"fromAddress":{"type":"string","description":"The email address of the sender of the email."},"fromName":{"type":"string","description":"The name of the sender of the email."},"subject":{"type":"string","description":"The subject of the email"},"direction":{"type":"string","description":"Specify OUTBOUND to send an email on behalf of a queue, or INBOUND to create an external conversation. An external conversation is one where the provider is not PureCloud based.","enum":["OUTBOUND","INBOUND"]},"htmlBody":{"type":"string","description":"An HTML body content of the email."},"textBody":{"type":"string","description":"A text body content of the email."},"externalContactId":{"type":"string","description":"The external contact with which the email should be associated. This field is only valid for OUTBOUND email."}}},"EmailsSettings":{"type":"object","properties":{"sendingSizeLimit":{"type":"integer","format":"int32"}}},"DraftManipulationRequest":{"type":"object","properties":{"translate":{"description":"A set of definitions to translate email attributes and correctly display date and time, for a given language","$ref":"#/definitions/HistoryHeadersTranslation"},"draftType":{"type":"string","description":"The kind of draft that as to be treated. Used to prefix response subject or auto-include information","enum":["Reply","ReplyAll","Forward"]}}},"HistoryHeadersTranslation":{"type":"object","required":["cc","forwardPrefix","from","language","replyPrefix","sent","subject","to"],"properties":{"from":{"type":"string","description":"A translation for the word \"from\", for the expected language"},"to":{"type":"string","description":"A translation for the word \"to\", for the expected language"},"cc":{"type":"string","description":"A translation for the word \"cc\", for the expected language"},"subject":{"type":"string","description":"A translation for the word \"subject\", for the expected language"},"replyPrefix":{"type":"string","description":"A translation for the subject prefix \"Reply\", for the expected language"},"forwardPrefix":{"type":"string","description":"A translation for the subject prefix \"Forward\", for the expected language"},"sent":{"type":"string","description":"A translation for the word \"sent\", for the expected language"},"language":{"type":"string","description":"The code of the expected language"},"timeZone":{"type":"string","description":"Timezone used by the agent, used to format the sent email date and time. If not defined, will default to UTC. Time zones are represented as a string of the zone name as found in the IANA time zone database. For example: UTC, Etc/UTC, or Europe/London"}}},"EmailMessageReply":{"type":"object","required":["from","textBody","to"],"properties":{"to":{"type":"array","description":"The recipients of the email message.","items":{"$ref":"#/definitions/EmailAddress"}},"cc":{"type":"array","description":"The recipients that were copied on the email message.","items":{"$ref":"#/definitions/EmailAddress"}},"bcc":{"type":"array","description":"The recipients that were blind copied on the email message.","items":{"$ref":"#/definitions/EmailAddress"}},"from":{"description":"The sender of the email message.","$ref":"#/definitions/EmailAddress"},"replyTo":{"description":"The receiver of the reply email message.","$ref":"#/definitions/EmailAddress"},"subject":{"type":"string","description":"The subject of the email message."},"attachments":{"type":"array","description":"The attachments of the email message.","items":{"$ref":"#/definitions/Attachment"}},"textBody":{"type":"string","description":"The text body of the email message."},"htmlBody":{"type":"string","description":"The html body of the email message."},"time":{"type":"string","format":"date-time","description":"The time when the message was received or sent. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"historyIncluded":{"type":"boolean","description":"Indicates whether the history of previous emails of the conversation is included within the email bodies of this message."},"emailSizeBytes":{"type":"integer","format":"int32","description":"Indicates an estimation of the size of the current email as a whole, in its final, ready to be sent form.","readOnly":true},"maxEmailSizeBytes":{"type":"integer","format":"int32","description":"Indicates the maximum allowed size for an email to be send via SMTP server, based on the email domain configuration","readOnly":true}}},"InboundMessageRequest":{"type":"object","required":["provider"],"properties":{"queueId":{"type":"string","description":"The ID of the queue to use for routing the email conversation. This field is mutually exclusive with flowId"},"flowId":{"type":"string","description":"The ID of the flow to use for routing email conversation. This field is mutually exclusive with queueId"},"provider":{"type":"string","description":"The name of the provider that is sourcing the email such as Oracle, Salesforce, etc."},"skillIds":{"type":"array","description":"The list of skill ID's to use for routing.","items":{"type":"string"}},"languageId":{"type":"string","description":"The ID of the language to use for routing."},"priority":{"type":"integer","format":"int32","description":"The priority to assign to the conversation for routing."},"attributes":{"type":"object","description":"The list of attributes to associate with the customer participant.","additionalProperties":{"type":"string"}},"toAddress":{"type":"string","description":"The email address of the recipient of the email."},"toName":{"type":"string","description":"The name of the recipient of the email."},"fromAddress":{"type":"string","description":"The email address of the sender of the email."},"fromName":{"type":"string","description":"The name of the sender of the email."},"subject":{"type":"string","description":"The subject of the email"}}},"AgentlessEmailSendResponseDto":{"type":"object","required":["conversationId","dateCreated","fromAddress","senderType","toAddresses"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"conversationId":{"type":"string","description":"The identifier of the conversation."},"senderType":{"type":"string","description":"The identifier of the external participant of the given conversation.","enum":["Outbound","Inbound","Integration"]},"fromAddress":{"description":"The sender of the message.","$ref":"#/definitions/EmailAddress"},"toAddresses":{"type":"array","description":"The recipient of the message. We currently support one recipient only.","items":{"$ref":"#/definitions/EmailAddress"}},"replyToAddress":{"description":"The address to use for reply.","$ref":"#/definitions/EmailAddress"},"subject":{"type":"string","description":"The subject of the message."},"dateCreated":{"type":"string","format":"date-time","description":"The message creation timestamp. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"AgentlessEmailSendRequestDto":{"type":"object","required":["fromAddress","senderType","toAddresses"],"properties":{"senderType":{"type":"string","description":"The direction of the message.","enum":["Outbound","Inbound","Integration"]},"conversationId":{"type":"string","description":"The identifier of the conversation. This must be an email interaction."},"fromAddress":{"description":"The sender of the message.","$ref":"#/definitions/EmailAddress"},"toAddresses":{"type":"array","description":"The recipient of the message. We currently support one recipient only.","items":{"$ref":"#/definitions/EmailAddress"}},"replyToAddress":{"description":"The address to use for reply.","$ref":"#/definitions/EmailAddress"},"subject":{"type":"string","description":"The subject of the message."},"textBody":{"type":"string","description":"The Content of the message, in plain text."},"htmlBody":{"type":"string","description":"The Content of the message, in HTML. Links, images and styles are allowed"}}},"EmailSettings":{"type":"object","properties":{"multipleRouteDestinationsOnInboundEmailEnabled":{"type":"boolean","description":"This setting allows a single inbound email that contains multiple routes configured in Genesys Cloud to create a conversation per route. When this setting is disabled only a single conversation will be created"}}},"CachedMediaItem":{"type":"object","properties":{"id":{"type":"string","description":"The unique identifier for the cached media.","readOnly":true},"url":{"type":"string","description":"The URL that represents the external media that has been cached","readOnly":true},"downloadUrl":{"type":"string","description":"A URL to fetch the cached media","readOnly":true},"mediaType":{"type":"string","description":"The media type for the URL","readOnly":true},"contentLengthBytes":{"type":"integer","format":"int32","description":"The content length of the media represented by the URL, in bytes.","readOnly":true},"dateCreated":{"type":"string","format":"date-time","description":"The date the cached item was created. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"dateExpires":{"type":"string","format":"date-time","description":"The date the cached item expires and will be removed from the cache. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}},"description":"Defines an external media that has been ingested and cached by Genesys Cloud for conversation messaging"},"CachedMediaItemEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/CachedMediaItem"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"lastUri":{"type":"string","format":"uri"},"firstUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"previousUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"ConversationChannelMetadata":{"type":"object","properties":{},"description":"Information about the channel."},"ConversationContentAttachment":{"type":"object","required":["mediaType"],"properties":{"id":{"type":"string","description":"Provider specific ID for attachment. For example, a LINE sticker ID."},"mediaType":{"type":"string","description":"The type of attachment this instance represents.","enum":["Image","Video","Audio","File","Link"]},"url":{"type":"string","description":"URL of the attachment."},"mime":{"type":"string","description":"Attachment mime type (https://www.iana.org/assignments/media-types/media-types.xhtml)."},"text":{"type":"string","description":"Text associated with attachment such as an image caption."},"sha256":{"type":"string","description":"Secure hash of the attachment content."},"filename":{"type":"string","description":"Suggested file name for attachment."},"contentSizeBytes":{"type":"integer","format":"int64","description":"Size in bytes of the attachment content."}},"description":"Attachment object."},"ConversationContentButtonResponse":{"type":"object","required":["payload","text"],"properties":{"type":{"type":"string","description":"Describes the button that resulted in the Button Response.","enum":["Button","QuickReply"]},"text":{"type":"string","description":"The response text from the button click."},"payload":{"type":"string","description":"The response payload associated with the clicked button."}},"description":"Button response object representing the click of a structured message button, such as a quick reply."},"ConversationContentCard":{"type":"object","required":["actions","title"],"properties":{"title":{"type":"string","description":"Text to show in the title."},"description":{"type":"string","description":"Text to show in the description."},"image":{"type":"string","description":"URL of an image."},"video":{"type":"string","description":"URL of a video."},"defaultAction":{"description":"The default button action.","$ref":"#/definitions/ConversationContentCardAction"},"actions":{"type":"array","description":"An array of action objects.","items":{"$ref":"#/definitions/ConversationContentCardAction"}}},"description":"Card content object."},"ConversationContentCardAction":{"type":"object","properties":{"type":{"type":"string","description":"Describes the type of action.","enum":["Link","Postback","Unknown"]},"text":{"type":"string","description":"The response text from the button click."},"payload":{"type":"string","description":"Text to be returned as the payload from a ButtonResponse when a button is clicked. The payload and text are a combination which will have to be unique across each card and carousel in order to determine which button was clicked in that card or carousel."},"url":{"type":"string","description":"A URL of a web page to direct the user to."}},"description":"A card action that a user can take."},"ConversationContentCarousel":{"type":"object","required":["cards"],"properties":{"cards":{"type":"array","description":"An array of card objects.","items":{"$ref":"#/definitions/ConversationContentCard"}}},"description":"Carousel content object."},"ConversationContentLocation":{"type":"object","properties":{"url":{"type":"string","description":"URL of the Location."},"address":{"type":"string","description":"Location postal address."},"text":{"type":"string","description":"Location name."},"latitude":{"type":"number","format":"double","description":"Latitude of the location."},"longitude":{"type":"number","format":"double","description":"Longitude of the location."}},"description":"Location object."},"ConversationContentNotificationTemplate":{"type":"object","required":["body"],"properties":{"id":{"type":"string","description":"The identifier of the message template in 'your-namespace@your-template-id/name' format. For External vendor (e.g WhatsApp), 'your-namespace@your-template-name'. For GenesysCloud canned response message template use 'cannedresponse' as your-namespace and use response ID as your-template-id (e.g. response ID=1234 then 'cannedresponse@1234')"},"language":{"type":"string","description":"Template language."},"header":{"description":"The template header.","$ref":"#/definitions/ConversationNotificationTemplateHeader"},"body":{"description":"The template body.","$ref":"#/definitions/ConversationNotificationTemplateBody"},"footer":{"description":"The template footer.","$ref":"#/definitions/ConversationNotificationTemplateFooter"}},"description":"Template notification object."},"ConversationContentQuickReply":{"type":"object","required":["payload","text"],"properties":{"text":{"type":"string","description":"Text to show inside the quick reply. This is also used as the response text after clicking on the quick reply."},"payload":{"type":"string","description":"Content of the payload included in the quick reply response. Could be an ID identifying the quick reply response."},"image":{"type":"string","description":"URL of an image associated with the quick reply."},"action":{"type":"string","description":"Specifies the type of action that is triggered upon clicking the quick reply.","enum":["Message"]}},"description":"Quick reply object."},"ConversationContentQuickReplyV2":{"type":"object","required":["actions","title"],"properties":{"title":{"type":"string","description":"Text to show as the title of the quick reply."},"actions":{"type":"array","description":"An array of quick reply objects.","items":{"$ref":"#/definitions/ConversationContentQuickReply"}}},"description":"Quick reply object V2."},"ConversationContentStory":{"type":"object","properties":{"type":{"type":"string","description":"Type of ephemeral story attachment.","enum":["Mention","Reply"]},"url":{"type":"string","description":"URL to the ephemeral story."},"replyToId":{"type":"string","description":"ID of the ephemeral story being replied to."}},"description":"An ephemeral story."},"ConversationContentText":{"type":"object","required":["body"],"properties":{"type":{"type":"string","description":"Type of text content (Deprecated).","enum":["Text"]},"body":{"type":"string","description":"Text to be shown for this content element."}},"description":"Message content element containing text only."},"ConversationEventCoBrowse":{"type":"object","required":["type"],"properties":{"type":{"type":"string","description":"Describes the type of CoBrowse event.","enum":["Offering","OfferingExpired","OfferingAccepted","OfferingRejected"]},"sessionId":{"type":"string","description":"The CoBrowse session ID."},"sessionJoinToken":{"type":"string","description":"The CoBrowse session join token."}},"description":"A CoBrowse event."},"ConversationEventPresence":{"type":"object","required":["type"],"properties":{"type":{"type":"string","description":"Describes the type of Presence event.","enum":["Join","Disconnect","Clear","SignIn"]}},"description":"A Presence event."},"ConversationEventTyping":{"type":"object","required":["type"],"properties":{"type":{"type":"string","description":"Describes the type of Typing event.","enum":["On"]},"duration":{"type":"integer","format":"int64","description":"The duration of the Typing event in milliseconds.","readOnly":true}},"description":"A Typing event."},"ConversationEventVideo":{"type":"object","required":["type"],"properties":{"type":{"type":"string","description":"Describes the type of Video event.","enum":["Offering","OfferingExpired","OfferingAccepted","OfferingRejected"]},"offeringId":{"type":"string","description":"The Video offering ID."},"jwt":{"type":"string","description":"The Video offering JWT token."}},"description":"A Video event."},"ConversationMessageContent":{"type":"object","required":["contentType"],"properties":{"contentType":{"type":"string","description":"Type of this content element.","enum":["Attachment","Location","QuickReply","Notification","ButtonResponse","Story","Mention","Card","Carousel","Text","QuickReplyV2","Unknown"]},"location":{"description":"Location content.","$ref":"#/definitions/ConversationContentLocation"},"attachment":{"description":"Attachment content.","$ref":"#/definitions/ConversationContentAttachment"},"quickReply":{"description":"Quick reply content.","$ref":"#/definitions/ConversationContentQuickReply"},"buttonResponse":{"description":"Button response content.","$ref":"#/definitions/ConversationContentButtonResponse"},"template":{"description":"Template notification content.","$ref":"#/definitions/ConversationContentNotificationTemplate"},"story":{"description":"Ephemeral story content.","$ref":"#/definitions/ConversationContentStory"},"card":{"description":"Card content","$ref":"#/definitions/ConversationContentCard"},"carousel":{"description":"Carousel content","$ref":"#/definitions/ConversationContentCarousel"},"text":{"description":"Text content.","$ref":"#/definitions/ConversationContentText"},"quickReplyV2":{"description":"Quick reply V2 content.","$ref":"#/definitions/ConversationContentQuickReplyV2"}},"description":"Message content element. If contentType = \"Attachment\" only one item is allowed."},"ConversationMessageEvent":{"type":"object","required":["eventType"],"properties":{"eventType":{"type":"string","description":"Type of this event element","enum":["CoBrowse","Typing","Presence","Video","Unknown"]},"coBrowse":{"description":"CoBrowse event.","$ref":"#/definitions/ConversationEventCoBrowse"},"typing":{"description":"Typing event.","$ref":"#/definitions/ConversationEventTyping"},"presence":{"description":"Presence event.","$ref":"#/definitions/ConversationEventPresence"},"video":{"description":"Video event.","$ref":"#/definitions/ConversationEventVideo"}},"description":"Message event element.  Examples include: system messages, typing indicators, cobrowse offerings."},"ConversationMessagingChannel":{"type":"object","properties":{"id":{"type":"string","description":"The integration ID.","readOnly":true},"platform":{"type":"string","description":"The provider type.","readOnly":true,"enum":["Twitter","Facebook","Instagram","Line","Whatsapp","WebMessaging","Open","Sms"]},"messageId":{"type":"string","description":"Unique provider ID of the message such as a Facebook message ID.","readOnly":true},"to":{"description":"Information about the recipient the message is sent to.","readOnly":true,"$ref":"#/definitions/ConversationMessagingToRecipient"},"from":{"description":"Information about the recipient the message is received from.","readOnly":true,"$ref":"#/definitions/ConversationMessagingFromRecipient"},"time":{"type":"string","format":"date-time","description":"Original time of the event. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"dateModified":{"type":"string","format":"date-time","description":"Time the message was edited. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"dateDeleted":{"type":"string","format":"date-time","description":"Time the message was deleted. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true}},"description":"Channel-specific information that describes the message and the message channel/provider."},"ConversationMessagingFromRecipient":{"type":"object","required":["id"],"properties":{"nickname":{"type":"string","description":"Nickname or display name of the recipient.","readOnly":true},"id":{"type":"string","description":"The recipient ID specific to the provider."},"idType":{"type":"string","description":"The recipient ID type. This is used to indicate the format used for the ID.","readOnly":true,"enum":["Email","Phone","Opaque"]},"image":{"type":"string","description":"URL of an image that represents the recipient."},"firstName":{"type":"string","description":"First name of the recipient."},"lastName":{"type":"string","description":"Last name of the recipient."},"email":{"type":"string","description":"E-mail address of the recipient.","readOnly":true},"additionalIds":{"type":"array","description":"List of recipient additional identifiers","readOnly":true,"items":{"$ref":"#/definitions/ConversationRecipientAdditionalIdentifier"}}},"description":"Information about the recipient the message is received from."},"ConversationMessagingToRecipient":{"type":"object","required":["id"],"properties":{"nickname":{"type":"string","description":"Nickname or display name of the recipient.","readOnly":true},"id":{"type":"string","description":"The recipient ID specific to the provider."},"idType":{"type":"string","description":"The recipient ID type. This is used to indicate the format used for the ID.","readOnly":true,"enum":["Email","Phone","Opaque"]},"image":{"type":"string","description":"URL of an image that represents the recipient.","readOnly":true},"firstName":{"type":"string","description":"First name of the recipient.","readOnly":true},"lastName":{"type":"string","description":"Last name of the recipient.","readOnly":true},"email":{"type":"string","description":"E-mail address of the recipient.","readOnly":true},"additionalIds":{"type":"array","description":"List of recipient additional identifiers","readOnly":true,"items":{"$ref":"#/definitions/ConversationRecipientAdditionalIdentifier"}}},"description":"Information about the recipient the message is sent to."},"ConversationNormalizedMessage":{"type":"object","required":["type"],"properties":{"id":{"type":"string","description":"Unique ID of the message. Message receipts will have the same ID as the message they reference.","readOnly":true},"channel":{"description":"Channel-specific information that describes the message and the message channel/provider.","readOnly":true,"$ref":"#/definitions/ConversationMessagingChannel"},"type":{"type":"string","description":"Message type.","enum":["Text","Structured","Receipt","Event","Message","Unknown"]},"text":{"type":"string","description":"Message text."},"content":{"type":"array","description":"List of content elements.","items":{"$ref":"#/definitions/ConversationMessageContent"}},"events":{"type":"array","description":"List of event elements.","items":{"$ref":"#/definitions/ConversationMessageEvent"}},"status":{"type":"string","description":"Message receipt status, only used with type Receipt.","readOnly":true,"enum":["Sent","Delivered","Read","Failed","Published","Removed"]},"reasons":{"type":"array","description":"List of reasons for a message receipt that indicates the message has failed. Only used with Failed status.","readOnly":true,"items":{"$ref":"#/definitions/ConversationReason"}},"originatingEntity":{"type":"string","description":"Specifies if this message was sent by a human agent or bot. The platform may use this to apply appropriate provider policies.","enum":["Human","Bot"]},"isFinalReceipt":{"type":"boolean","description":"Indicates if this is the last message receipt for this message, or if another message receipt can be expected.","readOnly":true},"direction":{"type":"string","description":"The direction of the message.","readOnly":true,"enum":["Inbound","Outbound"]},"metadata":{"type":"object","description":"Additional metadata about this message.","additionalProperties":{"type":"string"}},"byoSmsIntegrationId":{"type":"string","description":"The internal id representing the customer supplied sms integration message."}},"description":"General rich media message structure with normalized feature support across many messaging channels."},"ConversationNotificationTemplateBody":{"type":"object","required":["parameters"],"properties":{"text":{"type":"string","description":"Body text. For WhatsApp, ignored."},"parameters":{"type":"array","description":"Template parameters for placeholders in template.","items":{"$ref":"#/definitions/ConversationNotificationTemplateParameter"}}},"description":"Template body object."},"ConversationNotificationTemplateFooter":{"type":"object","properties":{"text":{"type":"string","description":"Footer text. For WhatsApp, ignored."}},"description":"Template footer object."},"ConversationNotificationTemplateHeader":{"type":"object","required":["type"],"properties":{"type":{"type":"string","description":"Template header type.","enum":["Text","Media"]},"text":{"type":"string","description":"Header text. For WhatsApp, ignored."},"media":{"description":"Media template header image.","$ref":"#/definitions/ConversationContentAttachment"},"parameters":{"type":"array","description":"Template parameters for placeholders in template.","items":{"$ref":"#/definitions/ConversationNotificationTemplateParameter"}}},"description":"Template header object."},"ConversationNotificationTemplateParameter":{"type":"object","required":["text"],"properties":{"name":{"type":"string","description":"Parameter name."},"text":{"type":"string","description":"Parameter text value."}},"description":"Template parameters for placeholders in template."},"ConversationPublicMetadata":{"type":"object","properties":{"rootId":{"type":"string","description":"The id of the root public message."},"replyToId":{"type":"string","description":"The id of the message this public message is replying to."}},"description":"Information about a public message."},"ConversationReason":{"type":"object","required":["message"],"properties":{"code":{"type":"string","description":"The reason code for the failed message receipt.","enum":["MessageExpired","RateLimited","MessageNotAllowed","GeneralError","UnsupportedMessage","UnknownMessage","InvalidMessageStructure","InvalidDestination","ServerError","MediaTypeNotAllowed","InvalidMediaContentLength","RecipientOptedOut"]},"message":{"type":"string","description":"Description of the reason for the failed message receipt."}},"description":"Reasons for a failed message receipt."},"ConversationRecipientAdditionalIdentifier":{"type":"object","required":["type","value"],"properties":{"type":{"type":"string","description":"Type of the Identifier","readOnly":true,"enum":["Deployment","Subject","Unknown","Topic","IngestionRule","IngestionRuleVersion"]},"value":{"type":"string","description":"The Identifier value.","readOnly":true}},"description":"Additional identifiers for describing messaging recipient."},"MessageData":{"type":"object","required":["status","textBody","timestamp"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"providerMessageId":{"type":"string","description":"The unique identifier of the message from provider"},"timestamp":{"type":"string","format":"date-time","description":"The time when the message was received or sent. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"fromAddress":{"type":"string","description":"The sender of the text message."},"toAddress":{"type":"string","description":"The recipient of the text message."},"direction":{"type":"string","description":"The direction of the message.","enum":["inbound","outbound"]},"messengerType":{"type":"string","description":"Type of text messenger.","enum":["sms","facebook","twitter","whatsapp","webmessaging","instagram","open"]},"textBody":{"type":"string","description":"The body of the text message. (Deprecated - Instead use normalizedMessage.text)"},"status":{"type":"string","description":"The status of the message.","enum":["queued","sent","failed","received","delivery-success","delivery-failed","read","removed","published"]},"media":{"type":"array","description":"The media details associated to a message. (Deprecated - Instead use normalizedMessage.content[index].attachment)","items":{"$ref":"#/definitions/MessageMedia"}},"stickers":{"type":"array","description":"The sticker details associated to a message. (Deprecated - Instead use normalizedMessage.content[index].attachment","items":{"$ref":"#/definitions/MessageSticker"}},"normalizedMessage":{"description":"The message into normalized format","readOnly":true,"$ref":"#/definitions/ConversationNormalizedMessage"},"normalizedReceipts":{"type":"array","description":"The delivery event associated with this message in normalized format, if the message direction was outbound","readOnly":true,"items":{"$ref":"#/definitions/ConversationNormalizedMessage"}},"createdBy":{"description":"User who sent this message.","$ref":"#/definitions/User"},"conversationId":{"type":"string","description":"The id of the conversation of this message."},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"MessageConversation":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"participants":{"type":"array","description":"The list of participants involved in the conversation.","items":{"$ref":"#/definitions/MessageMediaParticipant"}},"otherMediaUris":{"type":"array","description":"The list of other media channels involved in the conversation.","items":{"type":"string","format":"uri"}},"recentTransfers":{"type":"array","description":"The list of the most recent 20 transfer commands applied to this conversation.","items":{"$ref":"#/definitions/TransferResponse"}},"utilizationLabelId":{"type":"string","description":"An optional label that categorizes the conversation.  Max-utilization settings can be configured at a per-label level"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"MessageConversationEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/MessageConversation"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"lastUri":{"type":"string","format":"uri"},"firstUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"previousUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"MessageMediaParticipant":{"type":"object","properties":{"id":{"type":"string","description":"The unique participant ID."},"name":{"type":"string","description":"The display friendly name of the participant."},"address":{"type":"string","description":"The participant address."},"startTime":{"type":"string","format":"date-time","description":"The time when this participant first joined the conversation. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"connectedTime":{"type":"string","format":"date-time","description":"The time when this participant went connected for this media (eg: video connected time). Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"endTime":{"type":"string","format":"date-time","description":"The time when this participant went disconnected for this media (eg: video disconnected time). Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"startHoldTime":{"type":"string","format":"date-time","description":"The time when this participant's hold started. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"purpose":{"type":"string","description":"The participant's purpose.  Values can be: 'agent', 'user', 'customer', 'external', 'acd', 'ivr"},"state":{"type":"string","description":"The participant's state.  Values can be: 'alerting', 'connected', 'disconnected', 'dialing', 'contacting","enum":["alerting","dialing","contacting","offering","connected","disconnected","terminated","converting","uploading","transmitting","parked","none"]},"direction":{"type":"string","description":"The participant's direction.  Values can be: 'inbound' or 'outbound'","enum":["inbound","outbound"]},"disconnectType":{"type":"string","description":"The reason the participant was disconnected from the conversation.","enum":["endpoint","endpoint.donotdisturb","client","system","transfer","transfer.conference","transfer.consult","transfer.donotdisturb","transfer.forward","transfer.noanswer","transfer.notavailable","transport.failure","error","peer","other","spam"]},"held":{"type":"boolean","description":"Value is true when the participant is on hold."},"wrapupRequired":{"type":"boolean","description":"Value is true when the participant requires wrap-up."},"wrapupPrompt":{"type":"string","description":"The wrap-up prompt indicating the type of wrap-up to be performed."},"mediaRoles":{"type":"array","description":"List of roles this participant's media has had on the conversation, ie monitor, coach, etc","items":{"type":"string"}},"user":{"description":"The PureCloud user for this participant.","$ref":"#/definitions/DomainEntityRef"},"queue":{"description":"The PureCloud queue for this participant.","$ref":"#/definitions/DomainEntityRef"},"team":{"description":"The PureCloud team for this participant.","$ref":"#/definitions/DomainEntityRef"},"attributes":{"type":"object","description":"A list of ad-hoc attributes for the participant.","additionalProperties":{"type":"string"}},"errorInfo":{"description":"If the conversation ends in error, contains additional error details.","$ref":"#/definitions/ErrorInfo"},"script":{"description":"The Engage script that should be used by this participant.","$ref":"#/definitions/DomainEntityRef"},"wrapupTimeoutMs":{"type":"integer","format":"int32","description":"The amount of time the participant has to complete wrap-up."},"wrapupSkipped":{"type":"boolean","description":"Value is true when the participant has skipped wrap-up."},"alertingTimeoutMs":{"type":"integer","format":"int32","description":"Specifies how long the agent has to answer an interaction before being marked as not responding."},"provider":{"type":"string","description":"The source provider for the communication."},"externalContact":{"description":"If this participant represents an external contact, then this will be the reference for the external contact.","$ref":"#/definitions/DomainEntityRef"},"externalOrganization":{"description":"If this participant represents an external org, then this will be the reference for the external org.","$ref":"#/definitions/DomainEntityRef"},"wrapup":{"description":"Wrapup for this participant, if it has been applied.","$ref":"#/definitions/Wrapup"},"peer":{"type":"string","description":"The peer communication corresponding to a matching leg for this communication."},"flaggedReason":{"type":"string","description":"The reason specifying why participant flagged the conversation.","enum":["general"]},"journeyContext":{"description":"Journey System data/context that is applicable to this communication.  When used for historical purposes, the context should be immutable.  When null, there is no applicable Journey System context.","$ref":"#/definitions/JourneyContext"},"conversationRoutingData":{"description":"Information on how a communication should be routed to an agent.","$ref":"#/definitions/ConversationRoutingData"},"startAcwTime":{"type":"string","format":"date-time","description":"The timestamp when this participant started after-call work. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"endAcwTime":{"type":"string","format":"date-time","description":"The timestamp when this participant ended after-call work. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"parkTime":{"type":"string","format":"date-time","description":"The time when this participant's communication was last parked.  Does not reset on resume. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"toAddress":{"description":"Address for the participant on receiving side of the message conversation. If the address is a phone number, E.164 format is recommended.","$ref":"#/definitions/Address"},"fromAddress":{"description":"Address for the participant on the sending side of the message conversation. If the address is a phone number, E.164 format is recommended.","$ref":"#/definitions/Address"},"messages":{"type":"array","description":"Message instance details on the communication.","items":{"$ref":"#/definitions/MessageDetails"}},"type":{"type":"string","description":"Indicates the type of message platform from which the message originated.","enum":["unknown","sms","twitter","facebook","line","whatsapp","telegram","kakao","webmessaging","open","instagram"]},"recipientCountry":{"type":"string","description":"Indicates the country where the recipient is associated in ISO 3166-1 alpha-2 format."},"recipientType":{"type":"string","description":"The type of the recipient. Eg: Provisioned phoneNumber is the recipient for sms message type."},"authenticated":{"type":"boolean","description":"If true, the participant member is authenticated."},"monitoredParticipantId":{"type":"string","description":"The ID of the participant being monitored when performing a message monitor."},"monitoredParticipant":{"description":"The participant being monitored when performing a message monitor.","$ref":"#/definitions/AddressableEntityRef"}}},"TextMessageListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/MessageData"}}}},"AdditionalMessage":{"type":"object","required":["textBody"],"properties":{"textBody":{"type":"string","description":"The body of the text message.  Maximum character counts are: SMS - 765 characters, other channels - 2000 characters."},"mediaIds":{"type":"array","description":"The media ids associated with the text message. See https://developer.genesys.cloud/api/rest/v2/conversations/messaging-media-upload for example usage.","items":{"type":"string"}},"stickerIds":{"type":"array","description":"The sticker ids associated with the text message.","items":{"type":"string"}},"messagingTemplate":{"description":"The messaging template use to send a predefined canned response with the message","$ref":"#/definitions/MessagingTemplateRequest"}}},"MessagingTemplateRequest":{"type":"object","properties":{"responseId":{"type":"string","description":"A Response Management response identifier for a messaging template defined response"},"parameters":{"type":"array","description":"A list of Response Management response substitutions for the response's messaging template","items":{"$ref":"#/definitions/TemplateParameter"}}}},"TemplateParameter":{"type":"object","properties":{"id":{"type":"string","description":"Response substitution identifier"},"value":{"type":"string","description":"Response substitution value"}}},"OpenMessageContent":{"type":"object","required":["contentType"],"properties":{"contentType":{"type":"string","description":"Type of this content element. If contentType = \"Attachment\" only one item is allowed.","enum":["Attachment"]},"attachment":{"description":"Attachment content.","$ref":"#/definitions/ConversationContentAttachment"}},"description":"Message content element."},"OpenMessagingChannel":{"type":"object","required":["from","time","to"],"properties":{"id":{"type":"string","description":"The Messaging Platform integration ID.","readOnly":true},"platform":{"type":"string","description":"The provider type.","readOnly":true,"enum":["Open"]},"type":{"type":"string","description":"Specifies if this message is part of a private or public conversation.","enum":["Private"]},"messageId":{"type":"string","description":"Unique provider ID of the message such as a Facebook message ID."},"to":{"description":"Information about the recipient the message is sent to.","$ref":"#/definitions/OpenMessagingToRecipient"},"from":{"description":"Information about the recipient the message is received from.","$ref":"#/definitions/OpenMessagingFromRecipient"},"time":{"type":"string","format":"date-time","description":"Original time of the event. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"metadata":{"description":"Information about the channel.","$ref":"#/definitions/ConversationChannelMetadata"}},"description":"Channel-specific information that describes the message and the message channel/provider."},"OpenMessagingFromRecipient":{"type":"object","required":["id","idType"],"properties":{"nickname":{"type":"string","description":"Nickname or display name of the recipient."},"id":{"type":"string","description":"The recipient ID specific to the provider."},"idType":{"type":"string","description":"The recipient ID type. This is used to indicate the format used for the ID.","enum":["Email","Phone","Opaque"]},"firstName":{"type":"string","description":"First name of the recipient."},"lastName":{"type":"string","description":"Last name of the recipient."},"image":{"type":"string","description":"URL of an image that represents the recipient.","readOnly":true},"email":{"type":"string","description":"E-mail address of the recipient."}},"description":"Information about the recipient the message is received from."},"OpenMessagingToRecipient":{"type":"object","required":["id"],"properties":{"nickname":{"type":"string","description":"Nickname or display name of the recipient.","readOnly":true},"id":{"type":"string","description":"The recipient ID specific to the provider."},"idType":{"type":"string","description":"The recipient ID type. This is used to indicate the format used for the ID.","readOnly":true,"enum":["Email","Phone","Opaque"]},"firstName":{"type":"string","description":"First name of the recipient.","readOnly":true},"lastName":{"type":"string","description":"Last name of the recipient.","readOnly":true},"image":{"type":"string","description":"URL of an image that represents the recipient.","readOnly":true},"email":{"type":"string","description":"E-mail address of the recipient."}},"description":"Information about the recipient the message is sent to."},"OpenNormalizedMessage":{"type":"object","required":["channel","type"],"properties":{"id":{"type":"string","description":"Unique ID of the message. This ID is generated by Messaging Platform. Message receipts will have the same ID as the message they reference, as such should only be set when sending a message receipt."},"channel":{"description":"Channel-specific information that describes the message and the message channel/provider.","$ref":"#/definitions/OpenMessagingChannel"},"type":{"type":"string","description":"Message type.","enum":["Text","Receipt"]},"text":{"type":"string","description":"Message text."},"content":{"type":"array","description":"List of content elements.","items":{"$ref":"#/definitions/OpenMessageContent"}},"status":{"type":"string","description":"Message receipt status, only used with type Receipt.","enum":["Sent","Delivered","Read","Failed","Published","Removed"]},"reasons":{"type":"array","description":"List of reasons for a message receipt that indicates the message has failed. Only used with Failed status.","items":{"$ref":"#/definitions/ConversationReason"}},"isFinalReceipt":{"type":"boolean","description":"Indicates if this is the last message receipt for this message, or if another message receipt can be expected."},"direction":{"type":"string","description":"The direction of the message.","enum":["Inbound","Outbound"]},"metadata":{"type":"object","description":"Additional metadata about this message.","additionalProperties":{"type":"string"}}},"description":"Open Messaging rich media message structure"},"CreateOutboundMessagingConversationResponse":{"type":"object","properties":{"id":{"type":"string","description":"The created outbound messaging conversation ID.","readOnly":true},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"CreateOutboundMessagingConversationRequest":{"type":"object","required":["queueId","toAddress","toAddressMessengerType"],"properties":{"queueId":{"type":"string","description":"The ID of the queue to be associated with the message. This will determine the fromAddress of the message, unless useUserFromAddress is true and the queue is configured to use the agent's Direct Routing address as the fromAddress."},"toAddress":{"type":"string","description":"The messaging address of the recipient of the message. For an SMS messenger type, the phone number address must be in E.164 format. E.g. +13175555555 or +34234234234.  For open messenger type, any string within the outbound.open.messaging.to.address.characters.max limit can be used. For whatsapp messenger type, use a Whatsapp ID of a phone number. E.g for a E.164 formatted phone number `+13175555555`, a Whatsapp ID would be 13175555555"},"toAddressMessengerType":{"type":"string","description":"The messaging address messenger type.","enum":["sms","open","whatsapp"]},"useExistingConversation":{"type":"boolean","description":"An override to use an existing conversation. \nIf set to true, an existing conversation will be used if there is one within the conversation window. \nIf set to false, create request fails if there is a conversation within the conversation window."},"externalContactId":{"type":"string","description":"The external contact with which the message will be associated."},"useUserFromAddress":{"type":"boolean","description":"An override to attempt to use the user's configured direct routing address as the fromAddress. \nIf set to true, users configured address with 'directrouting' integration will be used as fromAddress. \nIf set to false or not set, the queueId will be used for determining fromAddress."}}},"MessageMediaData":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"url":{"type":"string","description":"The location of the media, useful for retrieving it"},"mediaType":{"type":"string","description":"The detected internet media type of the the media object.  If null then the media type should be dictated by the url."},"contentLengthBytes":{"type":"integer","format":"int32","description":"The optional content length of the the media object, in bytes."},"uploadUrl":{"type":"string","description":"The URL returned to upload an attachment"},"status":{"type":"string","description":"The status of the media, indicates if the media is in the process of uploading. If the upload fails, the media becomes invalid","readOnly":true,"enum":["uploading","valid","invalid"]},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"SendAgentlessOutboundMessageResponse":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"conversationId":{"type":"string","description":"The identifier of the conversation."},"fromAddress":{"type":"string","description":"The sender of the message."},"toAddress":{"type":"string","description":"The recipient of the message."},"messengerType":{"type":"string","description":"Type of messenger.","enum":["sms","whatsapp","open"]},"textBody":{"type":"string","description":"The body of the text message."},"messagingTemplate":{"description":"The messaging template sent","$ref":"#/definitions/MessagingTemplateRequest"},"useExistingActiveConversation":{"type":"boolean","description":"Use an existing active conversation to send the agentless outbound message. Set this parameter to 'true' to use active conversation. Default value: false"},"message":{"description":"Sent agentless outbound message in normalized format","$ref":"#/definitions/MessageData"},"timestamp":{"type":"string","format":"date-time","description":"The time when the message was sent. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true},"user":{"description":"Details of the user created the job","readOnly":true,"$ref":"#/definitions/AddressableEntityRef"}}},"SendAgentlessOutboundMessageRequest":{"type":"object","required":["fromAddress","toAddress","toAddressMessengerType"],"properties":{"fromAddress":{"type":"string","description":"The messaging address of the sender of the message. For an SMS messenger type, this must be a currently provisioned SMS phone number. For a WhatsApp messenger type use the provisioned WhatsApp integration’s ID"},"toAddress":{"type":"string","description":"The messaging address of the recipient of the message. For an SMS messenger type, the phone number address must be in E.164 format. E.g. +13175555555 or +34234234234. For WhatsApp messenger type, use a WhatsApp ID of a phone number. E.g for a E.164 formatted phone number `+13175555555`, a WhatsApp ID would be 13175555555"},"toAddressMessengerType":{"type":"string","description":"The recipient messaging address messenger type.","enum":["sms","whatsapp","open"]},"textBody":{"type":"string","description":"The text of the message to send. This field is required in the case of SMS messenger type. Maximum character counts are: SMS - 765 characters, other channels - 2000 characters."},"messagingTemplate":{"description":"The messaging template to use in the case of WhatsApp messenger type. This field is required when using WhatsApp messenger type","$ref":"#/definitions/MessagingTemplateRequest"},"useExistingActiveConversation":{"type":"boolean","description":"Use an existing active conversation to send the agentless outbound message. Set this parameter to 'true' to use active conversation. Default value: false"}}},"OpenEventNormalizedMessage":{"type":"object","required":["channel","type"],"properties":{"id":{"type":"string","description":"Unique ID of the message generated by Messaging Platform."},"channel":{"description":"Channel-specific information that describes the message and the message channel/provider.","$ref":"#/definitions/OpenMessagingChannel"},"type":{"type":"string","description":"Message type.","enum":["Event"]},"events":{"type":"array","description":"List of event elements.","items":{"$ref":"#/definitions/OpenMessageEvent"}}},"description":"Open Messaging rich media message structure"},"OpenMessageEvent":{"type":"object","required":["eventType"],"properties":{"eventType":{"type":"string","description":"Type of this event element","enum":["Typing"]},"typing":{"description":"Typing event.","$ref":"#/definitions/ConversationEventTyping"}},"description":"Message event element."},"OpenEvent":{"type":"object","required":["eventType"],"properties":{"eventType":{"type":"string","description":"Type of this event element","enum":["Typing"]}},"description":"Message event element."},"OpenInboundMessagingChannel":{"type":"object","required":["from","time"],"properties":{"from":{"description":"Information about the recipient the message is received from.","$ref":"#/definitions/OpenMessagingFromRecipient"},"time":{"type":"string","format":"date-time","description":"Original time of the event. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"}},"description":"Open Channel-specific information that describes the message and the message channel/provider."},"OpenInboundNormalizedEvent":{"type":"object","required":["channel","events"],"properties":{"channel":{"description":"Channel-specific information that describes the message and the message channel/provider.","$ref":"#/definitions/OpenInboundMessagingChannel"},"events":{"type":"array","description":"List of event elements.","items":{"$ref":"#/definitions/OpenEvent"}}},"description":"Open Event Messaging rich media message structure"},"OpenMessageNormalizedMessage":{"type":"object","required":["channel","type"],"properties":{"id":{"type":"string","description":"Unique ID of the message generated by Messaging Platform."},"channel":{"description":"Channel-specific information that describes the message and the message channel/provider.","$ref":"#/definitions/OpenMessagingChannel"},"type":{"type":"string","description":"Message type.","enum":["Text"]},"text":{"type":"string","description":"Message text."},"content":{"type":"array","description":"List of content elements.","items":{"$ref":"#/definitions/OpenMessageContent"}},"metadata":{"type":"object","description":"Additional metadata about this message.","additionalProperties":{"type":"string"}}},"description":"Open Messaging rich media message structure"},"OpenContentAttachment":{"type":"object","required":["mediaType","mime","url"],"properties":{"id":{"type":"string","description":"Provider specific ID for attachment. For example, middleware media UUID."},"mediaType":{"type":"string","description":"The type of attachment this instance represents.","enum":["Image","Video","Audio","File","Link"]},"url":{"type":"string","description":"URL of the attachment."},"mime":{"type":"string","description":"Attachment mime type (https://www.iana.org/assignments/media-types/media-types.xhtml)."},"text":{"type":"string","description":"Text associated with attachment such as an image caption."},"sha256":{"type":"string","description":"Secure hash of the attachment content."},"filename":{"type":"string","description":"Suggested file name for attachment."}},"description":"Attachment object."},"OpenInboundMessageContent":{"type":"object","properties":{"attachment":{"description":"Attachment content.","$ref":"#/definitions/OpenContentAttachment"}},"description":"Message content element."},"OpenInboundMessageMessagingChannel":{"type":"object","required":["from","time"],"properties":{"from":{"description":"Information about the recipient the message is received from.","$ref":"#/definitions/OpenMessagingFromRecipient"},"time":{"type":"string","format":"date-time","description":"Original time of the event. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"messageId":{"type":"string","description":"Unique provider ID of the message."},"metadata":{"description":"Additional Custom Information about the channel.","$ref":"#/definitions/ConversationChannelMetadata"}},"description":"Open Channel-specific information that describes the message and the message channel/provider, with additional message information"},"OpenInboundNormalizedMessage":{"type":"object","required":["channel"],"properties":{"channel":{"description":"Channel-specific information that describes the message and the message channel/provider.","$ref":"#/definitions/OpenInboundMessageMessagingChannel"},"text":{"type":"string","description":"Message text."},"content":{"type":"array","description":"List of content elements.","items":{"$ref":"#/definitions/OpenInboundMessageContent"}},"metadata":{"type":"object","description":"Additional metadata about this message to capture non-channel specific data.","additionalProperties":{"type":"string"}}},"description":"Open Messaging rich media message structure"},"ContentButtonResponse":{"type":"object","required":["payload","text","type"],"properties":{"id":{"type":"string","description":"An ID assigned to the button response (Deprecated)."},"type":{"type":"string","description":"Describes the button that resulted in the Button Response.","enum":["Button","DatePicker","QuickReply"]},"text":{"type":"string","description":"The response text from the button click."},"payload":{"type":"string","description":"The response payload associated with the clicked button."}},"description":"Button response object representing the click of a structured message button, such as a quick reply."},"OpenReceiptNormalizedMessage":{"type":"object","required":["channel","direction","id","status","type"],"properties":{"id":{"type":"string","description":"The original unique message Id generated by the messaging platform, that this receipt message is referencing."},"channel":{"description":"Channel-specific information that describes the message and the message channel/provider.","$ref":"#/definitions/OpenMessagingChannel"},"type":{"type":"string","description":"Message type.","enum":["Receipt"]},"status":{"type":"string","description":"Message receipt status.","enum":["Sent","Delivered","Failed","Published","Removed"]},"reasons":{"type":"array","description":"List of reasons for a message receipt that indicates the message has failed. Only used with Failed status.","items":{"$ref":"#/definitions/ConversationReason"}},"isFinalReceipt":{"type":"boolean","description":"Indicates if this is the last message receipt for this message, or if another message receipt can be expected."},"direction":{"type":"string","description":"The direction of the message.","enum":["Inbound","Outbound"]}},"description":"Open Messaging rich media message structure"},"OpenInboundMessagingReceiptChannel":{"type":"object","required":["time","to"],"properties":{"to":{"description":"Information about the recipient the message is intended for.","$ref":"#/definitions/OpenMessagingToRecipient"},"time":{"type":"string","format":"date-time","description":"Original time of the event. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"}},"description":"Open Channel-specific information that describes the message and the message channel/provider."},"OpenInboundNormalizedReceipt":{"type":"object","required":["channel","id","status"],"properties":{"id":{"type":"string","description":"The original unique message Id generated by the messaging platform, that this receipt message is referencing."},"channel":{"description":"Channel-specific information that describes the message and the message channel/provider.","$ref":"#/definitions/OpenInboundMessagingReceiptChannel"},"status":{"type":"string","description":"Message receipt status.","enum":["Sent","Delivered","Failed","Published","Removed"]},"reasons":{"type":"array","description":"List of reasons for a message receipt that indicates the message has failed. Only used with Failed status.","items":{"$ref":"#/definitions/ConversationReason"}},"isFinalReceipt":{"type":"boolean","description":"Indicates if this is the last message receipt for this message, or if another message receipt can be expected."}},"description":"Open Messaging rich media message structure"},"MessageTypingEventRequest":{"type":"object","required":["typing"],"properties":{"typing":{"description":"Typing event","$ref":"#/definitions/ConversationEventTyping"},"dateSent":{"type":"string","format":"date-time","description":"The time when the message typing event was sent. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"}}},"ContentSetting":{"type":"object","properties":{"story":{"description":"Settings relating to facebook and instagram stories feature","$ref":"#/definitions/StorySetting"}}},"EventSetting":{"type":"object","properties":{"typing":{"description":"Settings regarding typing events","$ref":"#/definitions/TypingSetting"}}},"InboundOnlySetting":{"type":"object","properties":{"inbound":{"type":"string","enum":["Enabled","Disabled"]}}},"MediaType":{"type":"object","properties":{"type":{"type":"string","description":"The media type string as defined by RFC 2046. You can define specific types such as 'image/jpeg', 'video/mpeg', or specify wild cards for a range of types, 'image/*', or all types '*/*'. See https://www.iana.org/assignments/media-types/media-types.xhtml for a list of registered media types."}},"description":"Media type definition"},"MediaTypeAccess":{"type":"object","properties":{"inbound":{"type":"array","description":"List of media types allowed for inbound messages from customers. If inbound messages from a customer contain media that is not in this list, the media will be dropped from the outbound message.","items":{"$ref":"#/definitions/MediaType"}},"outbound":{"type":"array","description":"List of media types allowed for outbound messages to customers. If an outbound message is sent that contains media that is not in this list, the message will not be sent.","items":{"$ref":"#/definitions/MediaType"}}},"description":"Media type access definitions"},"MediaTypes":{"type":"object","properties":{"allow":{"description":"Specify allowed media types for inbound and outbound messages. If this field is empty, all inbound and outbound media will be blocked.","$ref":"#/definitions/MediaTypeAccess"}},"description":"Media types"},"MessagingIntegration":{"type":"object","required":["id","messengerType","name","version"],"properties":{"id":{"type":"string","description":"A unique Integration Id","readOnly":true},"name":{"type":"string","description":"The name of the Integration","readOnly":true},"supportedContent":{"description":"Defines the SupportedContent profile configured for an integration","$ref":"#/definitions/SupportedContentReference"},"messagingSetting":{"$ref":"#/definitions/MessagingSettingReference"},"status":{"type":"string","description":"The status of the Integration","readOnly":true,"enum":["Active","Inactive","Error","Starting","Incomplete","Deleting","DeletionFailed"]},"messengerType":{"type":"string","description":"The type of Messaging Integration","readOnly":true,"enum":["sms","facebook","twitter","whatsapp","webmessaging","instagram","open"]},"recipient":{"description":"The recipient associated to the Integration. This recipient is used to associate a flow to an integration","readOnly":true,"$ref":"#/definitions/DomainEntityRef"},"dateCreated":{"type":"string","format":"date-time","description":"Date this Integration was created. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"dateModified":{"type":"string","format":"date-time","description":"Date this Integration was modified. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"createdBy":{"description":"User reference that created this Integration","readOnly":true,"$ref":"#/definitions/DomainEntityRef"},"modifiedBy":{"description":"User reference that last modified this Integration","readOnly":true,"$ref":"#/definitions/DomainEntityRef"},"version":{"type":"integer","format":"int32","description":"Version number required for updates.","readOnly":true},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"MessagingIntegrationEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/MessagingIntegration"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"lastUri":{"type":"string","format":"uri"},"firstUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"previousUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"MessagingSettingReference":{"type":"object","required":["id"],"properties":{"id":{"type":"string","description":"The messaging Setting unique identifier associated with this integration"},"name":{"type":"string","description":"The messaging Setting profile name","readOnly":true},"selfUri":{"type":"string","format":"uri","description":"The messaging Setting profile URI","readOnly":true},"dateCreated":{"type":"string","format":"date-time","description":"Date this messaging Setting was created. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"dateModified":{"type":"string","format":"date-time","description":"Date this messaging Setting was modified. Date time is represented as an ISO-8601 string. 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For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"uploadURI":{"type":"string","format":"uri","description":"The URL of the location at which the caller can upload the file to be imported"},"importMode":{"type":"string","description":"The indication of whether the processing should remove rows that don't appear in the import file","enum":["ReplaceAll","Append"]},"errorInformation":{"description":"Any error information, or null of the processing is not in an error state","$ref":"#/definitions/ErrorBody"},"countRecordsUpdated":{"type":"integer","format":"int32","description":"The current count of the number of records processed"},"countRecordsDeleted":{"type":"integer","format":"int32","description":"The current count of the number of records deleted"},"countRecordsFailed":{"type":"integer","format":"int32","description":"The current count of the number of records that failed to import"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}},"description":"State information for an import job of rows to a datatable"},"DataTableImportEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/DataTableImportJob"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"pageCount":{"type":"integer","format":"int32"}}},"DataTablesDomainEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/DataTable"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"lastUri":{"type":"string","format":"uri"},"firstUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"previousUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"DataTableRowEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"type":"object","additionalProperties":{"type":"object"}}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"lastUri":{"type":"string","format":"uri"},"firstUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"previousUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"ServerDate":{"type":"object","properties":{"currentDate":{"type":"string","format":"date-time","description":"Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"}}},"Agent":{"type":"object","properties":{"stage":{"type":"string","description":"The current stage for this agent"}}},"AttemptLimits":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"dateCreated":{"type":"string","format":"date-time","description":"Creation time of the entity. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"dateModified":{"type":"string","format":"date-time","description":"Last modified time of the entity. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"version":{"type":"integer","format":"int32","description":"Required for updates, must match the version number of the most recent update"},"maxAttemptsPerContact":{"type":"integer","format":"int32","description":"The maximum number of times a contact can be called within the resetPeriod. Required if maxAttemptsPerNumber is not defined."},"maxAttemptsPerNumber":{"type":"integer","format":"int32","description":"The maximum number of times a phone number can be called within the resetPeriod. Required if maxAttemptsPerContact is not defined."},"timeZoneId":{"type":"string","description":"If the resetPeriod is TODAY, this specifies the timezone in which TODAY occurs. Required if the resetPeriod is TODAY."},"resetPeriod":{"type":"string","description":"After how long the number of attempts will be set back to 0. Defaults to NEVER.","enum":["NEVER","TODAY"]},"recallEntries":{"type":"object","description":"Configuration for recall attempts.","additionalProperties":{"$ref":"#/definitions/RecallEntry"}},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"RecallEntry":{"type":"object","properties":{"nbrAttempts":{"type":"integer","format":"int32"},"minutesBetweenAttempts":{"type":"integer","format":"int32"}}},"AttemptLimitsEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/AttemptLimits"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"lastUri":{"type":"string","format":"uri"},"firstUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"previousUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"Reaction":{"type":"object","required":["reactionType"],"properties":{"data":{"type":"string","description":"Parameter for this reaction. For transfer_flow, this would be the outbound flow id."},"name":{"type":"string","description":"Name of the parameter for this reaction. For transfer_flow, this would be the outbound flow name."},"reactionType":{"type":"string","description":"The reaction to take for a given call analysis result.","enum":["hangup","transfer","transfer_flow","play_file"]}}},"ResponseSet":{"type":"object","required":["name","responses"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string","description":"The name of the ResponseSet."},"dateCreated":{"type":"string","format":"date-time","description":"Creation time of the entity. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"dateModified":{"type":"string","format":"date-time","description":"Last modified time of the entity. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"version":{"type":"integer","format":"int32","description":"Required for updates, must match the version number of the most recent update"},"responses":{"type":"object","description":"Map of disposition identifiers to reactions. For example: {\"disposition.classification.callable.person\": {\"reactionType\": \"transfer\"}}.","additionalProperties":{"$ref":"#/definitions/Reaction"}},"beepDetectionEnabled":{"type":"boolean","description":"Whether to enable answering machine beep detection"},"amdSpeechDistinguishEnabled":{"type":"boolean","description":"Whether to enable answering machine detection"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"ResponseSetEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/ResponseSet"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"lastUri":{"type":"string","format":"uri"},"firstUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"previousUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"CallableTime":{"type":"object","required":["timeSlots","timeZoneId"],"properties":{"timeSlots":{"type":"array","description":"The time intervals for which it is acceptable to place outbound calls.","items":{"$ref":"#/definitions/CampaignTimeSlot"}},"timeZoneId":{"type":"string","example":"Africa/Abidjan","description":"The time zone for the time slots; for example, Africa/Abidjan"}}},"CallableTimeSet":{"type":"object","required":["callableTimes","name"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string","description":"The name of the CallableTimeSet."},"dateCreated":{"type":"string","format":"date-time","description":"Creation time of the entity. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"dateModified":{"type":"string","format":"date-time","description":"Last modified time of the entity. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"version":{"type":"integer","format":"int32","description":"Required for updates, must match the version number of the most recent update"},"callableTimes":{"type":"array","description":"The list of CallableTimes for which it is acceptable to place outbound calls.","items":{"$ref":"#/definitions/CallableTime"}},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"CampaignTimeSlot":{"type":"object","required":["day","startTime","stopTime"],"properties":{"startTime":{"type":"string","example":"08:00:00","description":"The start time of the interval as an ISO-8601 string, i.e. HH:mm:ss"},"stopTime":{"type":"string","example":"08:00:00","description":"The end time of the interval as an ISO-8601 string, i.e. HH:mm:ss"},"day":{"type":"integer","format":"int32","example":1,"description":"The day of the interval. Valid values: [1-7], representing Monday through Sunday"}}},"CallableTimeSetEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/CallableTimeSet"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"lastUri":{"type":"string","format":"uri"},"firstUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"previousUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"ContactCallbackRequest":{"type":"object","required":["campaignId","contactId","contactListId","phoneColumn","schedule"],"properties":{"campaignId":{"type":"string","description":"Campaign identifier"},"contactListId":{"type":"string","description":"Contact list identifier"},"contactId":{"type":"string","description":"Contact identifier"},"phoneColumn":{"type":"string","description":"Name of the phone column containing the number to be called"},"schedule":{"type":"string","description":"The scheduled time for the callback as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ\", example = \"2016-01-02T16:59:59\""}}},"CampaignDivisionView":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"division":{"description":"The division to which this entity belongs.","$ref":"#/definitions/Division"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"CampaignDivisionViewListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/CampaignDivisionView"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"lastUri":{"type":"string","format":"uri"},"firstUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"previousUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"CallBasic":{"type":"object","properties":{"state":{"type":"string","description":"The connection state of this communication.","enum":["alerting","dialing","contacting","offering","connected","disconnected","terminated","converting","uploading","transmitting","none"]},"initialState":{"type":"string","description":"The initial connection state of this communication.","enum":["alerting","dialing","contacting","offering","connected","disconnected","terminated","converting","uploading","transmitting","none"]},"id":{"type":"string","description":"A globally unique identifier for this communication."},"direction":{"type":"string","description":"The direction of the call","enum":["inbound","outbound"]},"recording":{"type":"boolean","description":"True if this call is being recorded."},"recordingState":{"type":"string","description":"State of recording on this call.","enum":["none","active","paused"]},"muted":{"type":"boolean","description":"True if this call is muted so that remote participants can't hear any audio from this end."},"confined":{"type":"boolean","description":"True if this call is held and the person on this side hears hold music."},"held":{"type":"boolean","description":"True if this call is held and the person on this side hears silence."},"securePause":{"type":"boolean","description":"True when the recording of this call is in secure pause status."},"recordingId":{"type":"string","description":"A globally unique identifier for the recording associated with this call."},"segments":{"type":"array","description":"The time line of the participant's call, divided into activity segments.","items":{"$ref":"#/definitions/Segment"}},"errorInfo":{"$ref":"#/definitions/ErrorInfo"},"disconnectType":{"type":"string","description":"System defined string indicating what caused the communication to disconnect. Will be null until the communication disconnects.","enum":["endpoint","endpoint.donotdisturb","client","system","timeout","transfer","transfer.conference","transfer.consult","transfer.donotdisturb","transfer.forward","transfer.noanswer","transfer.notavailable","transport.failure","error","peer","other","spam","uncallable"]},"startHoldTime":{"type":"string","format":"date-time","description":"The timestamp the call was placed on hold in the cloud clock if the call is currently on hold. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"documentId":{"type":"string","description":"If call is an outbound fax of a document from content management, then this is the id in content management."},"startAlertingTime":{"type":"string","format":"date-time","description":"The timestamp the communication has when it is first put into an alerting state. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"connectedTime":{"type":"string","format":"date-time","description":"The timestamp when this communication was connected in the cloud clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"disconnectedTime":{"type":"string","format":"date-time","description":"The timestamp when this communication disconnected from the conversation in the provider clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"disconnectReasons":{"type":"array","description":"List of reasons that this call was disconnected. This will be set once the call disconnects.","items":{"$ref":"#/definitions/DisconnectReason"}},"faxStatus":{"description":"Extra information on fax transmission.","$ref":"#/definitions/FaxStatus"},"provider":{"type":"string","description":"The source provider for the call."},"scriptId":{"type":"string","description":"The UUID of the script to use."},"peerId":{"type":"string","description":"The id of the peer communication corresponding to a matching leg for this communication."},"uuiData":{"type":"string","description":"User to User Information (UUI) data managed by SIP session application."},"self":{"description":"Address and name data for a call endpoint.","$ref":"#/definitions/Address"},"other":{"description":"Address and name data for a call endpoint.","$ref":"#/definitions/Address"},"wrapup":{"description":"Call wrap up or disposition data.","$ref":"#/definitions/Wrapup"},"afterCallWork":{"description":"After-call work for the communication.","$ref":"#/definitions/AfterCallWork"},"afterCallWorkRequired":{"type":"boolean","description":"Indicates if after-call work is required for a communication. Only used when the ACW Setting is Agent Requested."},"agentAssistantId":{"type":"string","description":"UUID of virtual agent assistant that provide suggestions to the agent participant during the conversation."},"queueMediaSettings":{"description":"Represents the queue settings for this media type.","$ref":"#/definitions/ConversationQueueMediaSettings"},"disposition":{"description":"Call resolution data for Dialer bulk make calls commands.","$ref":"#/definitions/Disposition"}}},"CallbackBasic":{"type":"object","properties":{"state":{"type":"string","description":"The connection state of this communication.","enum":["alerting","dialing","contacting","offering","connected","disconnected","terminated","scheduled","none"]},"initialState":{"type":"string","description":"The initial connection state of this communication.","enum":["alerting","dialing","contacting","offering","connected","disconnected","terminated","scheduled","none"]},"id":{"type":"string","description":"A globally unique identifier for this communication."},"segments":{"type":"array","description":"The time line of the participant's callback, divided into activity segments.","items":{"$ref":"#/definitions/Segment"}},"direction":{"type":"string","description":"The direction of the call","enum":["inbound","outbound"]},"held":{"type":"boolean","description":"True if this call is held and the person on this side hears silence."},"disconnectType":{"type":"string","description":"System defined string indicating what caused the communication to disconnect. Will be null until the communication disconnects.","enum":["endpoint","client","system","timeout","transfer","transfer.conference","transfer.consult","transfer.forward","transfer.noanswer","transfer.notavailable","transport.failure","error","peer","other","spam","uncallable"]},"startHoldTime":{"type":"string","format":"date-time","description":"The timestamp the callback was placed on hold in the cloud clock if the callback is currently on hold. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"dialerPreview":{"description":"The preview data to be used when this callback is a Preview.","$ref":"#/definitions/DialerPreview"},"voicemail":{"description":"The voicemail data to be used when this callback is an ACD voicemail.","$ref":"#/definitions/Voicemail"},"callbackNumbers":{"type":"array","description":"The phone number(s) to use to place the callback.","items":{"type":"string"}},"callbackUserName":{"type":"string","description":"The name of the user requesting a callback."},"scriptId":{"type":"string","description":"The UUID of the script to use."},"externalCampaign":{"type":"boolean","description":"True if the call for the callback uses external dialing."},"skipEnabled":{"type":"boolean","description":"True if the ability to skip a callback should be enabled."},"timeoutSeconds":{"type":"integer","format":"int32","description":"The number of seconds before the system automatically places a call for a callback.  0 means the automatic placement is disabled."},"startAlertingTime":{"type":"string","format":"date-time","description":"The timestamp the communication has when it is first put into an alerting state. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"connectedTime":{"type":"string","format":"date-time","description":"The timestamp when this communication was connected in the cloud clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"disconnectedTime":{"type":"string","format":"date-time","description":"The timestamp when this communication disconnected from the conversation in the provider clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"callbackScheduledTime":{"type":"string","format":"date-time","description":"The timestamp when this communication is scheduled in the provider clock. If this value is missing it indicates the callback will be placed immediately. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"automatedCallbackConfigId":{"type":"string","description":"The id of the config for automatically placing the callback (and handling the disposition). If null, the callback will not be placed automatically but routed to an agent as per normal."},"provider":{"type":"string","description":"The source provider for the callback."},"peerId":{"type":"string","description":"The id of the peer communication corresponding to a matching leg for this communication."},"wrapup":{"description":"Call wrap up or disposition data.","$ref":"#/definitions/Wrapup"},"afterCallWork":{"description":"After-call work for the communication.","$ref":"#/definitions/AfterCallWork"},"afterCallWorkRequired":{"type":"boolean","description":"Indicates if after-call work is required for a communication. Only used when the ACW Setting is Agent Requested."},"callerId":{"type":"string","description":"The phone number displayed to recipients of the phone call. The value should conform to the E164 format."},"callerIdName":{"type":"string","description":"The name displayed to recipients of the phone call."},"queueMediaSettings":{"description":"Represents the queue settings for this media type.","$ref":"#/definitions/ConversationQueueMediaSettings"}}},"CampaignInteraction":{"type":"object","properties":{"id":{"type":"string"},"campaign":{"$ref":"#/definitions/DomainEntityRef"},"agent":{"$ref":"#/definitions/DomainEntityRef"},"contact":{"$ref":"#/definitions/DomainEntityRef"},"destinationAddress":{"type":"string"},"activePreviewCall":{"type":"boolean","description":"Boolean value if there is an active preview call on the interaction"},"lastActivePreviewWrapupTime":{"type":"string","format":"date-time","description":"The time when the last preview of the interaction was wrapped up. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"creationTime":{"type":"string","format":"date-time","description":"The time when dialer created the interaction. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"callPlacedTime":{"type":"string","format":"date-time","description":"The time when the agent or system places the call. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"callRoutedTime":{"type":"string","format":"date-time","description":"The time when the agent was connected to the call. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"previewConnectedTime":{"type":"string","format":"date-time","description":"The time when the customer and routing participant are connected. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"queue":{"$ref":"#/definitions/DomainEntityRef"},"script":{"$ref":"#/definitions/DomainEntityRef"},"disposition":{"type":"string","description":"Describes what happened with call analysis for instance: disposition.classification.callable.person, disposition.classification.callable.noanswer","enum":["DISCONNECT","LIVE_VOICE","BUSY","MACHINE","NO_ANSWER","SIT_CALLABLE","SIT_UNCALLABLE","FAX"]},"callerName":{"type":"string"},"callerAddress":{"type":"string"},"previewPopDeliveredTime":{"type":"string","format":"date-time","description":"Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"conversation":{"$ref":"#/definitions/ConversationBasic"},"dialerSystemParticipantId":{"type":"string","description":"conversation participant id that is the dialer system participant to monitor the call from dialer perspective"},"dialingMode":{"type":"string"},"skills":{"type":"array","description":"Any skills that are attached to the call for routing","uniqueItems":true,"items":{"$ref":"#/definitions/DomainEntityRef"}}}},"CampaignInteractions":{"type":"object","properties":{"campaign":{"$ref":"#/definitions/DomainEntityRef"},"pendingInteractions":{"type":"array","items":{"$ref":"#/definitions/CampaignInteraction"}},"proceedingInteractions":{"type":"array","items":{"$ref":"#/definitions/CampaignInteraction"}},"previewingInteractions":{"type":"array","items":{"$ref":"#/definitions/CampaignInteraction"}},"interactingInteractions":{"type":"array","items":{"$ref":"#/definitions/CampaignInteraction"}},"scheduledInteractions":{"type":"array","items":{"$ref":"#/definitions/CampaignInteraction"}}}},"ConversationBasic":{"type":"object","required":["startTime"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"externalTag":{"type":"string","description":"The external tag associated with the conversation."},"startTime":{"type":"string","format":"date-time","description":"The time when the conversation started. This will be the time when the first participant joined the conversation. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"endTime":{"type":"string","format":"date-time","description":"The time when the conversation ended. This will be the time when the last participant left the conversation, or null when the conversation is still active. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"divisions":{"type":"array","description":"Identifiers of divisions associated with this conversation","items":{"$ref":"#/definitions/ConversationDivisionMembership"}},"securePause":{"type":"boolean","description":"True when the recording of this conversation is in secure pause status."},"utilizationLabelId":{"type":"string","description":"An optional label that categorizes the conversation.  Max-utilization settings can be configured at a per-label level"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true},"participants":{"type":"array","readOnly":true,"items":{"$ref":"#/definitions/ParticipantBasic"}}}},"ParticipantBasic":{"type":"object","properties":{"id":{"type":"string","description":"A globally unique identifier for this conversation."},"startTime":{"type":"string","format":"date-time","description":"The timestamp when this participant joined the conversation in the provider clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"endTime":{"type":"string","format":"date-time","description":"The timestamp when this participant disconnected from the conversation in the provider clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"connectedTime":{"type":"string","format":"date-time","description":"The timestamp when this participant was connected to the conversation in the provider clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"name":{"type":"string","description":"A human readable name identifying the participant."},"userUri":{"type":"string","description":"If this participant represents a user, then this will be an URI that can be used to fetch the user."},"userId":{"type":"string","description":"If this participant represents a user, then this will be the globally unique identifier for the user."},"externalContactId":{"type":"string","description":"If this participant represents an external contact, then this will be the globally unique identifier for the external contact."},"externalOrganizationId":{"type":"string","description":"If this participant represents an external org, then this will be the globally unique identifier for the external org."},"queueId":{"type":"string","description":"If present, the queue id that the communication channel came in on."},"groupId":{"type":"string","description":"If present, group of users the participant represents."},"teamId":{"type":"string","description":"The team id that this participant is a member of when added to the conversation."},"queueName":{"type":"string","description":"If present, the queue name that the communication channel came in on."},"purpose":{"type":"string","description":"A well known string that specifies the purpose of this participant."},"participantType":{"type":"string","description":"A well known string that specifies the type of this participant."},"consultParticipantId":{"type":"string","description":"If this participant is part of a consult transfer, then this will be the participant id of the participant being transferred."},"address":{"type":"string","description":"The address for the this participant. For a phone call this will be the ANI."},"ani":{"type":"string","description":"The address for the this participant. For a phone call this will be the ANI."},"aniName":{"type":"string","description":"The ani-based name for this participant."},"dnis":{"type":"string","description":"The address for the this participant. For a phone call this will be the ANI."},"locale":{"type":"string","description":"An ISO 639 language code specifying the locale for this participant"},"wrapupRequired":{"type":"boolean","description":"True iff this participant is required to enter wrapup for this conversation."},"wrapupPrompt":{"type":"string","description":"This field controls how the UI prompts the agent for a wrapup.","enum":["mandatory","optional","agentRequested","timeout","forcedTimeout"]},"wrapupTimeoutMs":{"type":"integer","format":"int32","description":"Specifies how long a timed ACW session will last."},"wrapupSkipped":{"type":"boolean","description":"The UI sets this field when the agent chooses to skip entering a wrapup for this participant."},"wrapup":{"description":"Call wrap up or disposition data.","$ref":"#/definitions/Wrapup"},"mediaRoles":{"type":"array","description":"List of roles this participant's media has had on the conversation, ie monitor, coach, etc.","items":{"type":"string"}},"conversationRoutingData":{"description":"Information on how a communication should be routed to an agent.","$ref":"#/definitions/ConversationRoutingData"},"alertingTimeoutMs":{"type":"integer","format":"int32","description":"Specifies how long the agent has to answer an interaction before being marked as not responding."},"monitoredParticipantId":{"type":"string","description":"If this participant is a monitor, then this will be the id of the participant that is being monitored."},"coachedParticipantId":{"type":"string","description":"If this participant is a coach, then this will be the id of the participant that is being coached."},"attributes":{"type":"object","description":"Additional participant attributes","additionalProperties":{"type":"string"}},"calls":{"type":"array","items":{"$ref":"#/definitions/CallBasic"}},"callbacks":{"type":"array","items":{"$ref":"#/definitions/CallbackBasic"}},"chats":{"type":"array","items":{"$ref":"#/definitions/ConversationChat"}},"cobrowsesessions":{"type":"array","items":{"$ref":"#/definitions/Cobrowsesession"}},"emails":{"type":"array","items":{"$ref":"#/definitions/Email"}},"messages":{"type":"array","items":{"$ref":"#/definitions/Message"}},"screenshares":{"type":"array","items":{"$ref":"#/definitions/Screenshare"}},"socialExpressions":{"type":"array","items":{"$ref":"#/definitions/SocialExpression"}},"videos":{"type":"array","items":{"$ref":"#/definitions/Video"}},"evaluations":{"type":"array","items":{"$ref":"#/definitions/Evaluation"}},"screenRecordingState":{"type":"string","description":"The current screen recording state for this participant.","enum":["requested","active","paused","stopped","error","timeout"]},"flaggedReason":{"type":"string","description":"The reason specifying why participant flagged the conversation.","enum":["general"]},"startAcwTime":{"type":"string","format":"date-time","description":"The timestamp when this participant started after-call work. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"endAcwTime":{"type":"string","format":"date-time","description":"The timestamp when this participant ended after-call work. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"bargedParticipantId":{"type":"string","description":"If this participant barged in a participant's call, then this will be the id of the targeted participant."}}},"CampaignOutboundLinesAllocation":{"type":"object","properties":{"campaign":{"description":"The Campaign","$ref":"#/definitions/DomainEntityRef"},"campaignWeight":{"type":"integer","format":"int32","description":"The relative weight of the campaign"},"linesAssigned":{"type":"integer","format":"int32","description":"The number of lines dynamically assigned to the campaign"},"legacyWeight":{"type":"boolean","description":"true if relative weight of the campaign is not explicitly specified, false otherwise"}}},"CampaignOutboundLinesDistribution":{"type":"object","properties":{"campaign":{"description":"The Campaign for which dialing group distribution information was requested","$ref":"#/definitions/AddressableEntityRef"},"maxOutboundLineCount":{"type":"integer","format":"int32","description":"Maximum outbound calls that can be placed for Campaign's Edge Group or Site"},"maxLineUtilization":{"type":"number","description":"Maximum ratio of dialer calls to Campaign's Edge Group or Site capacity"},"availableOutboundLines":{"type":"integer","format":"int32","description":"Number of available outbound lines in Campaign's Edge Group or Site"},"reservedLines":{"type":"integer","format":"int32","description":"Number of reserved outbound lines in Campaign's Edge Group or Site"},"campaignsWithReservedLines":{"type":"array","description":"Information about campaigns with reserving lines in Campaign's Edge Group or Site","items":{"$ref":"#/definitions/CampaignOutboundLinesReservation"}},"campaignsWithDynamicallyAllocatedLines":{"type":"array","description":"Information about campaigns using dynamic lines allocation in Campaign's Edge Group or Site","items":{"$ref":"#/definitions/CampaignOutboundLinesAllocation"}}},"description":"Lines distribution information or Campaign's Edge Group or Site"},"CampaignOutboundLinesReservation":{"type":"object","properties":{"campaign":{"description":"The Campaign","$ref":"#/definitions/DomainEntityRef"},"linesReserved":{"type":"integer","format":"int32","description":"The number of lines reserved for the campaign"}}},"CampaignProgress":{"type":"object","required":["campaign","contactList"],"properties":{"campaign":{"description":"Identifier of the campaign","$ref":"#/definitions/DomainEntityRef"},"contactList":{"description":"Identifier of the contact list","$ref":"#/definitions/DomainEntityRef"},"numberOfContactsCalled":{"type":"integer","format":"int64","description":"Number of contacts called during the campaign","readOnly":true},"numberOfContactsMessaged":{"type":"integer","format":"int64","description":"Number of contacts messaged during the campaign","readOnly":true},"totalNumberOfContacts":{"type":"integer","format":"int64","description":"Total number of contacts in the campaign","readOnly":true},"percentage":{"type":"integer","format":"int64","description":"Percentage of contacts processed during the campaign","readOnly":true},"numberOfContactsSkipped":{"type":"object","description":"Number of contacts skipped during the campaign","readOnly":true,"additionalProperties":{"type":"integer","format":"int32"}}}},"CampaignPatchRequest":{"type":"object","properties":{"outboundLineCount":{"type":"integer","format":"int32","description":"The number of outbound lines to be concurrently dialed."},"abandonRate":{"type":"number","description":"The targeted compliance abandon rate percentage"},"maxCallsPerAgent":{"type":"number","description":"The maximum number of calls that can be placed per agent on this campaign"},"dynamicLineBalancingSettings":{"description":"Dynamic line balancing settings","$ref":"#/definitions/DynamicLineBalancingSettingsPatchRequest"},"queue":{"description":"The Queue for this Campaign to route calls to.","$ref":"#/definitions/AddressableEntityRef"}},"description":"Campaign patch request"},"DynamicLineBalancingSettingsPatchRequest":{"type":"object","properties":{"enabled":{"type":"boolean","description":"Indicates that this campaign is subject of dynamic line balancing"},"relativeWeight":{"type":"integer","format":"int32","description":"Relative weight of this campaign in dynamic line balancing"}}},"AgentOwnedMappingPreview":{"type":"object","properties":{"agentOwnedColumn":{"type":"string","description":"The raw value of the agent-owned column","readOnly":true},"email":{"type":"string","description":"The email address of the user, if it exists","readOnly":true},"userId":{"type":"string","description":"The id of the user, if it exists","readOnly":true},"exists":{"type":"boolean","description":"Whether the user exists","readOnly":true},"isQueueMember":{"type":"boolean","description":"Whether the user is a member of the campaign's queue","readOnly":true},"recordCount":{"type":"integer","format":"int32","description":"The number of contact records whose agent-owned column matches the raw value","readOnly":true}}},"AgentOwnedMappingPreviewListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/AgentOwnedMappingPreview"}}}},"CallableContactsDiagnostic":{"type":"object","properties":{"attemptLimits":{"description":"Attempt limits for the campaign's contact list","readOnly":true,"$ref":"#/definitions/DomainEntityRef"},"dncLists":{"type":"array","description":"Do not call lists for the campaign","readOnly":true,"items":{"$ref":"#/definitions/DomainEntityRef"}},"callableTimeSet":{"description":"Callable time sets for the campaign","readOnly":true,"$ref":"#/definitions/DomainEntityRef"},"ruleSets":{"type":"array","description":"Rule sets for the campaign","readOnly":true,"items":{"$ref":"#/definitions/DomainEntityRef"}}}},"CampaignDiagnostics":{"type":"object","properties":{"callableContacts":{"description":"Campaign properties that can impact which contacts are callable","readOnly":true,"$ref":"#/definitions/CallableContactsDiagnostic"},"queueUtilizationDiagnostic":{"description":"Information regarding the campaign's queue","readOnly":true,"$ref":"#/definitions/QueueUtilizationDiagnostic"},"ruleSetDiagnostics":{"type":"array","description":"Information regarding the campaign's rule sets","readOnly":true,"items":{"$ref":"#/definitions/RuleSetDiagnostic"}},"outstandingInteractionsCount":{"type":"integer","format":"int32","description":"Current number of outstanding interactions on the campaign","readOnly":true},"scheduledInteractionsCount":{"type":"integer","format":"int32","description":"Current number of scheduled interactions on the campaign","readOnly":true},"timeZoneRescheduledCallsCount":{"type":"integer","format":"int32","description":"Current number of time zone rescheduled calls on the campaign","readOnly":true},"filteredOutContactsCount":{"type":"integer","format":"int32","description":"Number of contacts that don't match filter. This is currently supported only for Campaigns with dynamic filter on.","readOnly":true},"campaignSkillStatistics":{"description":"Information regarding the campaign's skills","readOnly":true,"$ref":"#/definitions/CampaignSkillStatistics"}}},"CampaignSkillStatistics":{"type":"object","properties":{"skillCombinations":{"type":"integer","format":"int32","description":"Number of available skill combinations for the campaign","readOnly":true},"eligibleSkilledAgents":{"type":"integer","format":"int32","description":"Number of eligible agents with skills for campaign","readOnly":true}}},"QueueUtilizationDiagnostic":{"type":"object","properties":{"queue":{"description":"Identifier of the queue","readOnly":true,"$ref":"#/definitions/DomainEntityRef"},"usersInQueue":{"type":"integer","format":"int32","description":"The number of users joined to the queue","readOnly":true},"activeUsersInQueue":{"type":"integer","format":"int32","description":"The number of users active on the queue","readOnly":true},"usersOnQueue":{"type":"integer","format":"int32","description":"The number of users with a status of on-queue","readOnly":true},"usersNotUtilized":{"type":"integer","format":"int32","description":"The number of users in the queue currently not engaged","readOnly":true},"usersOnQueueWithStation":{"type":"integer","format":"int32","description":"The number of users in the queue with a station","readOnly":true},"usersOnACampaignCall":{"type":"integer","format":"int32","description":"The number of users currently engaged in a campaign call","readOnly":true},"usersOnDifferentEdgeGroup":{"type":"integer","format":"int32","description":"The number of users whose station is homed to an edge different from the campaign","readOnly":true},"usersOnANonCampaignCall":{"type":"integer","format":"int32","description":"The number of users currently engaged in a communication that is not part of the campaign","readOnly":true}}},"RuleSetDiagnostic":{"type":"object","properties":{"ruleSet":{"description":"A campaign rule set","readOnly":true,"$ref":"#/definitions/DomainEntityRef"},"warnings":{"type":"array","description":"Diagnostic warnings for the rule set","readOnly":true,"items":{"type":"string","enum":["WRAPUP_CODE_NOT_IN_QUEUE","CONTACT_ATTRIBUTE_NOT_IN_CONTACT_LIST","NO_DNC_LIST_FOR_APPEND","PHONE_CONDITIONS_WITH_MULTICOLUMN_PREVIEW"]}}}},"CampaignRule":{"type":"object","required":["campaignRuleActions","campaignRuleConditions","campaignRuleEntities","name"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string","description":"The name of the CampaignRule."},"dateCreated":{"type":"string","format":"date-time","description":"Creation time of the entity. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"dateModified":{"type":"string","format":"date-time","description":"Last modified time of the entity. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"version":{"type":"integer","format":"int32","description":"Required for updates, must match the version number of the most recent update"},"campaignRuleEntities":{"description":"The list of entities that this CampaignRule monitors.","$ref":"#/definitions/CampaignRuleEntities"},"campaignRuleConditions":{"type":"array","description":"The list of conditions that are evaluated on the entities.","items":{"$ref":"#/definitions/CampaignRuleCondition"}},"campaignRuleActions":{"type":"array","description":"The list of actions that are executed if the conditions are satisfied.","items":{"$ref":"#/definitions/CampaignRuleAction"}},"matchAnyConditions":{"type":"boolean"},"enabled":{"type":"boolean","description":"Whether or not this CampaignRule is currently enabled. Required on updates."},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"CampaignRuleAction":{"type":"object","required":["actionType","campaignRuleActionEntities"],"properties":{"id":{"type":"string"},"parameters":{"description":"The parameters for the CampaignRuleAction. Required for certain actionTypes.","$ref":"#/definitions/CampaignRuleParameters"},"actionType":{"type":"string","description":"The action to take on the campaignRuleActionEntities.","enum":["turnOnCampaign","turnOffCampaign","turnOnSequence","turnOffSequence","setCampaignPriority","recycleCampaign","setCampaignDialingMode","setCampaignAbandonRate","setCampaignNumberOfLines","setCampaignWeight","setCampaignMaxCallsPerAgent","changeCampaignQueue"]},"campaignRuleActionEntities":{"description":"The list of entities that this action will apply to.","$ref":"#/definitions/CampaignRuleActionEntities"}}},"CampaignRuleActionEntities":{"type":"object","properties":{"campaigns":{"type":"array","description":"The list of campaigns for a CampaignRule to monitor. Required if the CampaignRule has any conditions that run on a campaign.","items":{"$ref":"#/definitions/DomainEntityRef"}},"sequences":{"type":"array","description":"The list of sequences for a CampaignRule to monitor. Required if the CampaignRule has any conditions that run on a sequence.","items":{"$ref":"#/definitions/DomainEntityRef"}},"useTriggeringEntity":{"type":"boolean","description":"If true, the CampaignRuleAction will apply to the same entity that triggered the CampaignRuleCondition."}}},"CampaignRuleCondition":{"type":"object","required":["conditionType","parameters"],"properties":{"id":{"type":"string"},"parameters":{"description":"The parameters for the CampaignRuleCondition.","$ref":"#/definitions/CampaignRuleParameters"},"conditionType":{"type":"string","description":"The type of condition to evaluate.","enum":["campaignProgress","campaignAgents","campaignRecordsAttempted","campaignBusinessSuccess","campaignBusinessFailure","campaignBusinessNeutral","campaignValidAttempts","campaignRightPartyContacts"]}}},"CampaignRuleEntities":{"type":"object","properties":{"campaigns":{"type":"array","description":"The list of campaigns for a CampaignRule to monitor. Required if the CampaignRule has any conditions that run on a campaign.","items":{"$ref":"#/definitions/DomainEntityRef"}},"sequences":{"type":"array","description":"The list of sequences for a CampaignRule to monitor. Required if the CampaignRule has any conditions that run on a sequence.","items":{"$ref":"#/definitions/DomainEntityRef"}}}},"CampaignRuleParameters":{"type":"object","properties":{"operator":{"type":"string","description":"The operator for comparison. Required for a CampaignRuleCondition.","enum":["equals","greaterThan","greaterThanEqualTo","lessThan","lessThanEqualTo"]},"value":{"type":"string","description":"The value for comparison. Required for a CampaignRuleCondition."},"priority":{"type":"string","description":"The priority to set a campaign to. Required for the 'setCampaignPriority' action.","enum":["1","2","3","4","5"]},"dialingMode":{"type":"string","description":"The dialing mode to set a campaign to. Required for the 'setCampaignDialingMode' action.","enum":["agentless","preview","power","predictive","progressive","external"]},"abandonRate":{"type":"number","description":"The abandon rate to set a campaign to. Required for the 'setCampaignAbandonRate' action."},"outboundLineCount":{"type":"integer","format":"int32","description":"The  number of outbound lines to set a campaign to. Required for the 'setCampaignNumberOfLines' action."},"relativeWeight":{"type":"integer","format":"int32","description":"The relative weight to set a campaign to. Required for the 'setCampaignWeight' action."},"maxCallsPerAgent":{"type":"number","description":"The maximum number of calls per agent to set a campaign to. Required for the 'setCampaignMaxCallsPerAgent' action."},"queue":{"description":"The queue a campaign to. Required for the 'changeCampaignQueue' action.","$ref":"#/definitions/DomainEntityRef"}}},"CampaignRuleEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/CampaignRule"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"lastUri":{"type":"string","format":"uri"},"firstUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"previousUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"Alteration":{"type":"object","properties":{"type":{"type":"string","description":"Range type (Exclusion: used to exclude a specific time within the recurrence. Inclusion: used to include a specific time within the recurrence which will execute in addition to the normal recurrence. If both an exclusion and inclusion are specified, the inclusion will take precedence over the exclusion.)","enum":["Exclusion","Inclusion"]},"start":{"type":"string","example":"2023-12-21T16:30:25","description":"The start date of an alteration range as an ISO-8601 string"},"end":{"type":"string","example":"2023-12-21T16:30:25","description":"The end date of an alteration range as an ISO-8601 string"}}},"CampaignSchedule":{"type":"object","required":["campaign","intervals","timeZone"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"dateCreated":{"type":"string","format":"date-time","description":"Creation time of the entity. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"dateModified":{"type":"string","format":"date-time","description":"Last modified time of the entity. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"version":{"type":"integer","format":"int32","description":"Required for updates, must match the version number of the most recent update"},"intervals":{"type":"array","description":"A list of intervals during which to run the associated Campaign.","items":{"$ref":"#/definitions/ScheduleInterval"}},"timeZone":{"type":"string","example":"Africa/Abidjan","description":"The time zone for this CampaignSchedule. For example, Africa/Abidjan."},"campaign":{"description":"The Campaign that this CampaignSchedule is for.","$ref":"#/definitions/DomainEntityRef"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"NextOccurrenceDetails":{"type":"object","properties":{"startOccurrenceDetails":{"description":"The details for the next start occurrence for the recurrence.","$ref":"#/definitions/OccurrenceDetails"},"endOccurrenceDetails":{"description":"The details for the next end occurrence for the recurrence.","$ref":"#/definitions/OccurrenceDetails"}}},"OccurrenceDetails":{"type":"object","properties":{"dateOfNextOccurrence":{"type":"string","format":"date-time","example":"2023-12-21T16:30:25.00Z","description":"The date of the next start or end occurrence for the recurrence as an ISO-8601 string"},"numberOfOccurrences":{"type":"integer","format":"int32","description":"The number of start or end occurrences that have been processed for the recurrence."}}},"Pattern":{"type":"object","required":["interval","type"],"properties":{"type":{"type":"string","description":"Pattern type (Daily/Weekly)","enum":["Daily","Weekly"]},"interval":{"type":"integer","format":"int32","description":"The interval of days between the occurrences for Daily pattern type, and weeks between the occurrences for Weekly"},"daysOfWeek":{"type":"array","description":"The day(s) of week the occurrence should be repeated. Required to set for Weekly pattern type. E.g. [\"Monday\", \"Wednesday\"]","items":{"type":"string","enum":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]}}}},"Range":{"type":"object","required":["type"],"properties":{"type":{"type":"string","description":"Range type (NoEnd: without an end date. EndDate: with an end date. Numbered: with a specific number of occurrences)","enum":["NoEnd","EndDate","Numbered"]},"end":{"type":"string","example":"2023-12-21T16:30:25","description":"The end date time of the last occurrence of the range as an ISO-8601 string. Required for EndDate range type."},"numberOfOccurrences":{"type":"integer","format":"int32","description":"The number of times the schedule will be repeated, e.g: 2. Required to set for Numbered range type."}}},"Reoccurrence":{"type":"object","required":["end","pattern","range","start","timeZone"],"properties":{"id":{"type":"string"},"start":{"type":"string","example":"2023-11-21T16:30:25","description":"The start date time of the initial occurrence as an ISO-8601 string in the format YYYY-MM-DDThh:mm:ss"},"end":{"type":"string","example":"2023-11-21T16:30:25","description":"The end date time of the initial occurrence as an ISO-8601 string in the format YYYY-MM-DDThh:mm:ss"},"timeZone":{"type":"string","example":"America/New_York","description":"The time zone for the recurrence. The time zone of the recurrence is determined by prioritizing the recurrence's time zone if specified, then the schedule's time zone if set, and finally defaulting to UTC if neither defines a time zone."},"pattern":{"description":"The schedule pattern e.g.: Daily/Weekly","$ref":"#/definitions/Pattern"},"range":{"description":"The schedule range e.g.: EndDate/NoEnd/Numbered","$ref":"#/definitions/Range"},"alterations":{"type":"array","description":"Modifications to the original recurrence schedule (Exclusions/Inclusions)","items":{"$ref":"#/definitions/Alteration"}},"nextOccurrenceDetails":{"description":"The next occurrence details for the next start and end occurrences for the recurrence","readOnly":true,"$ref":"#/definitions/NextOccurrenceDetails"}}},"ScheduleInterval":{"type":"object","required":["end","start"],"properties":{"start":{"type":"string","description":"The scheduled start time as an ISO-8601 string, i.e yyyy-MM-ddTHH:mm:ss.SSSZ"},"end":{"type":"string","description":"The scheduled end time as an ISO-8601 string, i.e. yyyy-MM-ddTHH:mm:ss.SSSZ"}}},"CampaignBusinessCategoryMetrics":{"type":"object","properties":{"successCount":{"type":"integer","format":"int32","description":"Number of calls categorized as business success"},"neutralCount":{"type":"integer","format":"int32","description":"Number of calls categorized as business neutral"},"failureCount":{"type":"integer","format":"int32","description":"Number of calls categorized as business failure"}}},"CampaignLinesUtilization":{"type":"object","properties":{"assignedOutboundLines":{"type":"integer","format":"int32","description":"Number of outbound lines assigned to the campaign"},"totalAvailableOutboundLines":{"type":"integer","format":"int32","description":"Total number of available outbound lines in Campaign's Edge Group or Site"}}},"CampaignStats":{"type":"object","properties":{"contactRate":{"description":"Information regarding the campaign's connect rate","readOnly":true,"$ref":"#/definitions/ConnectRate"},"idleAgents":{"type":"integer","format":"int32","description":"Number of available agents not currently being utilized","readOnly":true},"effectiveIdleAgents":{"type":"number","format":"double","description":"Number of effective available agents not currently being utilized","readOnly":true},"adjustedCallsPerAgent":{"type":"number","format":"double","description":"Calls per agent adjusted by pace","readOnly":true},"outstandingCalls":{"type":"integer","format":"int32","description":"Number of campaign calls currently ongoing","readOnly":true},"scheduledCalls":{"type":"integer","format":"int32","description":"Number of campaign calls currently scheduled","readOnly":true},"timeZoneRescheduledCalls":{"type":"integer","format":"int32","description":"Number of campaign calls currently timezone rescheduled","readOnly":true},"filteredOutContactsCount":{"type":"integer","format":"int32","description":"Number of contacts that don't match filter. This is currently supported only for Campaigns with dynamic filter on.","readOnly":true},"linesUtilization":{"description":"Information on the campaign's lines utilization","readOnly":true,"$ref":"#/definitions/CampaignLinesUtilization"}}},"ConnectRate":{"type":"object","properties":{"attempts":{"type":"integer","format":"int64","description":"Number of call attempts made","readOnly":true},"connects":{"type":"integer","format":"int64","description":"Number of calls with a live voice detected","readOnly":true},"connectRatio":{"type":"number","format":"double","description":"Ratio of connects to attempts","readOnly":true}}},"CampaignEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/Campaign"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"lastUri":{"type":"string","format":"uri"},"firstUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"previousUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"CommonCampaignDivisionView":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string","description":"The name of the Campaign."},"division":{"description":"The division to which this entity belongs.","$ref":"#/definitions/Division"},"mediaType":{"type":"string","description":"The media type used for this campaign.","enum":["email","sms","voice"]},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"CommonCampaignDivisionViewEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/CommonCampaignDivisionView"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"lastUri":{"type":"string","format":"uri"},"firstUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"previousUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"CommonCampaign":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string","description":"The name of the Campaign."},"division":{"description":"The division to which this entity belongs.","$ref":"#/definitions/Division"},"mediaType":{"type":"string","description":"The media type used for this campaign.","enum":["email","sms","voice"]},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"CommonCampaignEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/CommonCampaign"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"lastUri":{"type":"string","format":"uri"},"firstUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"previousUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"ContactListDivisionView":{"type":"object","required":["columnNames"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"division":{"description":"The division to which this entity belongs.","$ref":"#/definitions/Division"},"columnNames":{"type":"array","description":"The names of the contact data columns.","items":{"type":"string"}},"phoneColumns":{"type":"array","description":"Indicates which columns are phone numbers.","items":{"$ref":"#/definitions/ContactPhoneNumberColumn"}},"emailColumns":{"type":"array","description":"Indicates which columns are email addresses.","items":{"$ref":"#/definitions/EmailColumn"}},"importStatus":{"description":"The status of the import process.","readOnly":true,"$ref":"#/definitions/ImportStatus"},"size":{"type":"integer","format":"int64","description":"The number of contacts in the ContactList.","readOnly":true},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"ContactPhoneNumberColumn":{"type":"object","required":["columnName","type"],"properties":{"columnName":{"type":"string","description":"The name of the phone column."},"type":{"type":"string","description":"Indicates the type of the phone column. For example, 'cell' or 'home'."},"callableTimeColumn":{"type":"string","description":"A column that indicates the timezone to use for a given contact when checking callable times. Not allowed if 'automaticTimeZoneMapping' is set to true."}}},"EmailColumn":{"type":"object","required":["columnName","type"],"properties":{"columnName":{"type":"string","description":"The name of the email column."},"type":{"type":"string","description":"Indicates the type of the email column. For example, 'work' or 'personal'."},"contactableTimeColumn":{"type":"string","description":"A column that indicates the timezone to use for a given contact when checking contactable times."}}},"ImportStatus":{"type":"object","required":["completedRecords","percentComplete","state","totalRecords"],"properties":{"state":{"type":"string","description":"current status of the import","readOnly":true,"enum":["IN_PROGRESS","FAILED"]},"totalRecords":{"type":"integer","format":"int64","description":"total number of records to be imported","readOnly":true},"completedRecords":{"type":"integer","format":"int64","description":"number of records finished importing","readOnly":true},"percentComplete":{"type":"integer","format":"int32","description":"percentage of records finished importing","readOnly":true},"failureReason":{"type":"string","description":"if the import has failed, the reason for the failure","readOnly":true},"targetContactListIds":{"type":"array","description":"The contact list Ids for target contact lists.","readOnly":true,"items":{"type":"string"}},"listNamePrefix":{"type":"string","description":"The prefix for the contact list name","readOnly":true}}},"ContactListDivisionViewListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/ContactListDivisionView"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"lastUri":{"type":"string","format":"uri"},"firstUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"previousUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"ContactBulkSearchCriteria":{"type":"object","properties":{"clauses":{"type":"array","description":"Groups of conditions to filter the contacts by.","items":{"$ref":"#/definitions/ContactListFilterClause"}},"filterType":{"type":"string","description":"How to join clauses together.","enum":["AND","OR"]}}},"ContactListFilterClause":{"type":"object","properties":{"filterType":{"type":"string","description":"How to join predicates together.","enum":["AND","OR"]},"predicates":{"type":"array","description":"Conditions to filter the contacts by.","items":{"$ref":"#/definitions/ContactListFilterPredicate"}}}},"ContactListFilterPredicate":{"type":"object","properties":{"column":{"type":"string","description":"Contact list column from the ContactListFilter's contactList."},"columnType":{"type":"string","description":"The type of data in the contact column.","enum":["numeric","alphabetic"]},"operator":{"type":"string","description":"The operator for this ContactListFilterPredicate.","enum":["EQUALS","LESS_THAN","LESS_THAN_EQUALS","GREATER_THAN","GREATER_THAN_EQUALS","CONTAINS","BEGINS_WITH","ENDS_WITH","BEFORE","AFTER","BETWEEN","IN"]},"value":{"type":"string","description":"Value with which to compare the contact's data. This could be text, a number, or a relative time. A value for relative time should follow the format PxxDTyyHzzM, where xx, yy, and zz specify the days, hours and minutes. For example, a value of P01DT08H30M corresponds to 1 day, 8 hours, and 30 minutes from now. To specify a time in the past, include a negative sign before each numeric value. For example, a value of P-01DT-08H-30M corresponds to 1 day, 8 hours, and 30 minutes in the past. You can also do things like P01DT00H-30M, which would correspond to 23 hours and 30 minutes from now (1 day - 30 minutes)."},"range":{"description":"A range of values. Required for operators BETWEEN and IN.","$ref":"#/definitions/ContactListFilterRange"},"inverted":{"type":"boolean","description":"Inverts the result of the predicate (i.e., if the predicate returns true, inverting it will return false)."}}},"ContactListFilterRange":{"type":"object","properties":{"min":{"type":"string","description":"The minimum value of the range. Required for the operator BETWEEN."},"max":{"type":"string","description":"The maximum value of the range. Required for the operator BETWEEN."},"minInclusive":{"type":"boolean","description":"Whether or not to include the minimum in the range."},"maxInclusive":{"type":"boolean","description":"Whether or not to include the maximum in the range."},"inSet":{"type":"array","description":"A set of values that the contact data should be in. 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For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"}}},"PhoneNumberStatus":{"type":"object","properties":{"callable":{"type":"boolean","description":"Indicates whether or not a phone number is callable."}}},"ContactListFilter":{"type":"object","required":["name"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string","description":"The name of the list."},"dateCreated":{"type":"string","format":"date-time","description":"Creation time of the entity. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"dateModified":{"type":"string","format":"date-time","description":"Last modified time of the entity. Date time is represented as an ISO-8601 string. 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The max that will be returned is 100."},"contactSorts":{"type":"array","description":"The order in which to sort contacts.","items":{"$ref":"#/definitions/ContactSort"}}}},"WritableDialerContact":{"type":"object","required":["contactListId","data"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object."},"contactListId":{"type":"string","description":"The identifier of the contact list containing this contact."},"data":{"type":"object","example":"{ 'firstname': 'name', 'surname': 'name2', 'phone': '123456789'}","description":"An ordered map of the contact's columns and corresponding values.","additionalProperties":{"type":"string"}},"latestSmsEvaluations":{"type":"object","description":"A map of SMS records for the contact phone columns.","readOnly":true,"additionalProperties":{"$ref":"#/definitions/MessageEvaluation"}},"latestEmailEvaluations":{"type":"object","description":"A map of email records for the contact email columns.","readOnly":true,"additionalProperties":{"$ref":"#/definitions/MessageEvaluation"}},"callable":{"type":"boolean","description":"Indicates whether or not the contact can be called."},"phoneNumberStatus":{"type":"object","description":"A map of phone number columns to PhoneNumberStatuses, which indicate if the phone number is callable or not.","additionalProperties":{"$ref":"#/definitions/PhoneNumberStatus"}},"contactableStatus":{"type":"object","description":"A map of media types (Voice, SMS and Email) to ContactableStatus, which indicates if the contact can be contacted using the specified media type.","additionalProperties":{"$ref":"#/definitions/ContactableStatus"}},"dateCreated":{"type":"string","format":"date-time","description":"Timestamp for when the contact was added. Contacts added prior to 2023 September 1 may be missing this value. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true}}},"DncPatchCustomExclusionColumnsRequest":{"type":"object","properties":{"action":{"type":"string","description":"The action to perform","enum":["Add","Remove"]},"customExclusionColumnEntries":{"type":"array","description":"The list of custom exclusion column entries to Add to / Remove from the DNC list ","items":{"type":"string"}},"expirationDateTime":{"type":"string","description":"Expiration date for DNC customExclusionColumnEntries in yyyy-MM-ddTHH:mmZ format"}}},"DncListDivisionView":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"division":{"description":"The division to which this entity belongs.","$ref":"#/definitions/Division"},"importStatus":{"description":"The status of the import process.","readOnly":true,"$ref":"#/definitions/ImportStatus"},"size":{"type":"integer","format":"int64","description":"The number of contacts in the DncList.","readOnly":true},"dncSourceType":{"type":"string","description":"The type of the DncList.","readOnly":true,"enum":["rds","rds_custom","dnc.com","gryphon"]},"contactMethod":{"type":"string","description":"The contact method. Required if dncSourceType is rds.","enum":["Email","Phone","Any"]},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"DncListDivisionViewListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/DncListDivisionView"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"lastUri":{"type":"string","format":"uri"},"firstUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"previousUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"DncPatchEmailsRequest":{"type":"object","properties":{"action":{"type":"string","description":"The action to perform","enum":["Add","Remove"]},"emailAddresses":{"type":"array","description":"The list of email addresses to Add to / Remove from the DNC list ","items":{"type":"string"}},"expirationDateTime":{"type":"string","description":"Expiration date for DNC email addresses in yyyy-MM-ddTHH:mmZ format"}}},"DncPatchPhoneNumbersRequest":{"type":"object","properties":{"action":{"type":"string","description":"The action to perform","enum":["Add","Remove"]},"phoneNumbers":{"type":"array","description":"The list of phone numbers to Add to / Remove from the DNC list ","items":{"type":"string"}},"expirationDateTime":{"type":"string","description":"Expiration date for DNC phone numbers in yyyy-MM-ddTHH:mmZ format"}}},"DncList":{"type":"object","required":["dncSourceType","name"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string","description":"The name of the DncList."},"dateCreated":{"type":"string","format":"date-time","description":"Creation time of the entity. 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Required if dncSourceType is rds.","enum":["Email","Phone","Any"]},"loginId":{"type":"string","description":"A dnc.com loginId. Required if the dncSourceType is dnc.com."},"campaignId":{"type":"string","description":"A dnc.com campaignId. Optional if the dncSourceType is dnc.com."},"dncCodes":{"type":"array","description":"The list of dnc.com codes to be treated as DNC. Required if the dncSourceType is dnc.com.","uniqueItems":true,"items":{"type":"string"}},"licenseId":{"type":"string","description":"A gryphon license number. Required if the dncSourceType is gryphon."},"division":{"description":"The division this DncList belongs to.","$ref":"#/definitions/DomainEntityRef"},"customExclusionColumn":{"type":"string","description":"The column to evaluate exclusion against. Required if the dncSourceType is rds_custom."},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"DncListEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/DncList"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"lastUri":{"type":"string","format":"uri"},"firstUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"previousUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"DncListCreate":{"type":"object","required":["dncSourceType","name"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string","description":"The name of the DncList."},"dateCreated":{"type":"string","format":"date-time","description":"Creation time of the entity. 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Required if dncSourceType is rds.","enum":["Email","Phone","Any"]},"loginId":{"type":"string","description":"A dnc.com loginId. Required if the dncSourceType is dnc.com."},"campaignId":{"type":"string","description":"A dnc.com campaignId. Optional if the dncSourceType is dnc.com."},"dncCodes":{"type":"array","description":"The list of dnc.com codes to be treated as DNC. Required if the dncSourceType is dnc.com.","uniqueItems":true,"items":{"type":"string"}},"licenseId":{"type":"string","description":"A gryphon license number. Required if the dncSourceType is gryphon."},"division":{"description":"The division this DncList belongs to.","$ref":"#/definitions/DomainEntityRef"},"customExclusionColumn":{"type":"string","description":"The column to evaluate exclusion against. Required if the dncSourceType is rds_custom."},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"EventLog":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"errorEntity":{"$ref":"#/definitions/DomainEntityRef"},"relatedEntity":{"$ref":"#/definitions/DomainEntityRef"},"timestamp":{"type":"string","format":"date-time","description":"Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"level":{"type":"string","enum":["INFO","WARNING","ERROR"]},"category":{"type":"string","enum":["CALLBACK","CALL_RESTRICTION","CALL_RULE","CAMPAIGN","CAMPAIGN_RULE","CONTACT","CONTACT_LIST_FILTER","DIGITAL_RULE","DNC_LIST","ENTITY_LIMIT","IMPORT_ERROR","MESSAGE_RESTRICTION","MESSAGING_CAMPAIGN","IMPORT_TEMPLATE","ORGANIZATION_CONFIGURATION","SCHEDULE","MESSAGING_CAMPAIGN_SCHEDULE","EMAIL_CAMPAIGN_SCHEDULE"]},"correlationId":{"type":"string"},"eventMessage":{"$ref":"#/definitions/EventMessage"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"EventMessage":{"type":"object","properties":{"code":{"type":"string","enum":["ACTIVE_CAMPAIGNS_LIMIT_EXCEEDED","ALL_CAMPAIGNS_BLACKLISTED","ANOTHER_CAMPAIGN_STARTING","APPROACHING_CONTACT_LIMIT","APPROACHING_DNC_LIST_PHONE_NUMBER_LIMIT","APPROACHING_DNC_ORGANIZATION_PHONE_NUMBER_LIMIT","APPROACHING_ENTITY_LIMIT","AUTOMATIC_TIME_ZONE_ZIP_CODE_INVALID","CAMPAIGN_BLACKLISTED","CAMPAIGN_CONTENT_TEMPLATE_SUBSTITUTION_MISMATCH","CAMPAIGN_EMAIL_BODY_CHARACTER_LIMIT_EXCEEDED","CAMPAIGN_EMAIL_SUBJECT_CHARACTER_LIMIT_EXCEEDED","CAMPAIGN_INVALIDATED","CAMPAIGN_FORCE_STOPPED","CAMPAIGN_MESSAGE_CHARACTER_LIMIT_EXCEEDED","CAMPAIGN_START_ERROR","CAMPAIGN_RULE_START_ERROR","CAMPAIGN_SET_DIALING_MODE_ERROR","CAMPAIGN_STOPPED","CAMPAIGN_THROTTLED","CAMPAIGN_QUEUE_MEMBERS_LIMIT_EXCEEDED","INVALID_CALLABLE_TIME_ZONE","CALLBACK_CREATION_INVALID_NUMBER","CALL_RULE_INVALID_CONTACT_COLUMN","CALL_RULE_MISSING_DATA_ACTION_INPUT","CALL_RULE_MISMATCH_TYPE","CALL_RULE_INVALID_OPERATOR","CALL_RULE_NO_DNC_LISTS_CONFIGURED","CALL_RULE_UPDATED_PHONE_COLUMN","CONTACT_LIST_FILTER_EVALUATION_FAILED","CONTACT_LIST_FILTER_INTERNAL_ERROR","CONTACT_COLUMNS_LIMIT_EXCEEDED","CONTACT_COLUMN_LENGTH_LIMIT_EXCEEDED","CONTACT_ID_LENGTH_LIMIT_EXCEEDED","CONTACT_DATUM_LENGTH_LIMIT_EXCEEDED","CONTACT_ZIP_CODE_COLUMN_VALUE_INVALID","DATA_ACTION_EXECUTION_FAILED","DATA_ACTION_AUTHENTICATION_FAILURE","DATA_ACTION_NOT_FOUND","DATA_ACTION_TOO_MANY_REQUESTS","DATA_ACTION_TOO_MANY_REQUESTS_REMOTE","ACTION_EXECUTION_FAILED","ACTION_EXECUTION_FAILED_INVALID_PARAMETER","DIGITAL_RULE_EVALUATION_FAILED","DIGITAL_RULE_INTERNAL_ERROR","DIGITAL_RULE_NO_DNC_LISTS_CONFIGURED","DIGITAL_RULE_UPDATED_CONTACT_ADDRESS","DIGITAL_RULE_SMS_PHONE_NUMBER_TYPE_MISMATCH","DIGITAL_RULE_ERROR_SKIPPED","DNC_AUTHENTICATION_FAILURE","EXCEEDED_CONTACT_LIMIT","EXCEEDED_DNC_RECORD_LIMIT","EXCEEDED_DNC_PHONE_NUMBER_LENGTH","INACTIVE_EDGES_FAILED_PLACE_CALLS","INACTIVE_EDGES_TURNED_CAMPAIGN_OFF","INVALID_AGENT","INVALID_EMAIL_ADDRESS","INVALID_PHONE_NUMBER","IMPORT_FAILED_TO_READ_HEADERS","IMPORT_COULD_NOT_PARSE_AN_ENTRY","IMPORT_CONTACT_DOES_NOT_MATCH_LIST_FORMAT","IMPORT_ENTRY_DOES_NOT_ALIGN_WITH_HEADERS","IMPORT_INVALID_CUSTOM_ID","IMPORT_INVALID_DATA","IMPORT_INVALID_EMAIL_ADDRESSES","IMPORT_INVALID_PHONE_NUMBERS","IMPORT_INVALID_EXPIRATION_DATE","IMPORT_EXPIRATION_DATE_EXCEEDS_MAX_DAYS","IMPORT_COLUMN_EXCEEDS_LENGTH_LIMIT","IMPORT_DATUM_EXCEEDS_LENGTH_LIMIT","IMPORT_MISSING_CUSTOM_ID","IMPORT_NO_COLUMNS_DEFINED","IMPORT_COLUMNS_DO_NOT_EXIST_ON_LIST","IMPORT_LIST_NO_LONGER_EXISTS","IMPORT_NO_LISTS_CREATED_NO_CONTACTS_MATCH_FILTER","IMPORT_TARGET_CONTACT_LIST_NAME_EXISTS","IMPORT_FAILED_CONTACT_ZIP_CODE_COLUMN_VALUE_INVALID","IMPORT_FAILED_CONTACT_DATA_GREATER_THAN_MAX_LENGTH","IMPORT_FAILED_CONTACT_DATA_NOT_WITHIN_MIN_MAX_RANGE","IMPORT_FAILED_CONTACT_DATA_INVALID_DATATYPE","IMPORT_TOO_MANY_COLUMNS","IMPORT_TOO_MANY_EXTRA_COLUMNS","IMPORT_CONTACT_LIST_NAME_LENGTH_EXCEEDED","ORGANIZATION_HAS_NO_DOMAIN_SET","QUEUE_NOT_FOUND","RECYCLE_CAMPAIGN","SCHEDULED_CAMPAIGN_INVALID","SCHEDULE_UNKNOWN_ERROR","SMS_CONTENT_TEMPLATE_NOT_FOUND","RECURRING_SCHEDULE_NEXT_OCCURRENCE_FAILURE","RECURRING_SCHEDULE_ENDED","RECURRING_SCHEDULE_MISSED_OCCURRENCES","VERSION_CONFLICT"]},"message":{"type":"string"},"messageWithParams":{"type":"string"},"messageParams":{"type":"object","additionalProperties":{"type":"object"}},"documentationUri":{"type":"string"},"resourceURIs":{"type":"array","items":{"type":"string"}}}},"DialerEventEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/EventLog"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"lastUri":{"type":"string","format":"uri"},"firstUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"previousUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"Column":{"type":"object","properties":{"columnName":{"type":"string","description":"Column name. Mandatory for Fixed position/length file format."},"columnNumber":{"type":"integer","format":"int32","description":"0 based column number in delimited file format"},"startPosition":{"type":"integer","format":"int32","description":"Zero-based position of the first column's character. Mandatory for Fixed position/length file format."},"length":{"type":"integer","format":"int32","description":"Column width. Mandatory for Fixed position/length file format."}}},"FileSpecificationTemplate":{"type":"object","required":["format","name"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string","description":"The name of the File Specification template."},"dateCreated":{"type":"string","format":"date-time","description":"Creation time of the entity. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"dateModified":{"type":"string","format":"date-time","description":"Last modified time of the entity. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"version":{"type":"integer","format":"int32","description":"Required for updates, must match the version number of the most recent update"},"description":{"type":"string","description":"Description of the file specification template"},"format":{"type":"string","description":"File format","enum":["FixedLength","Delimited"]},"numberOfHeadingLinesSkipped":{"type":"integer","format":"int32","description":"Number of heading lines to be skipped"},"numberOfTrailingLinesSkipped":{"type":"integer","format":"int32","description":"Number of trailing lines to be skipped"},"header":{"type":"boolean","description":"If true indicates that delimited file has a header row, which can provide column names"},"delimiter":{"type":"string","description":"Kind of delimiter","enum":["Comma","Pipe","Colon","Tab","Semicolon","Custom"]},"delimiterValue":{"type":"string","description":"Delimiter character, used only when delimiter=\"Custom\""},"columnInformation":{"type":"array","description":"Columns specification","items":{"$ref":"#/definitions/Column"}},"preprocessingRules":{"type":"array","description":"Preprocessing rules","items":{"$ref":"#/definitions/PreprocessingRule"}},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"FileSpecificationTemplateEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/FileSpecificationTemplate"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"lastUri":{"type":"string","format":"uri"},"firstUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"previousUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"PreprocessingRule":{"type":"object","properties":{"find":{"type":"string","description":"The regular expression to which file lines are to be matched."},"replaceWith":{"type":"string","description":"The string to be substituted for each match."},"global":{"type":"boolean","description":"Replaces all matching substrings in every line."},"ignoreCase":{"type":"boolean","description":"Enables case-insensitive matching"}}},"ImportTemplate":{"type":"object","required":["contactListTemplate"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string","description":"The name of the import template."},"dateCreated":{"type":"string","format":"date-time","description":"Creation time of the entity. 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Available tokens: %N: ListNamePrefix; %P: Part number; %F: Filter name; %C: Column value; YYYY: year; MM: month; DD: day; hh: hour; mm: minute; ss: second."},"importStatus":{"description":"The status of the import process.","readOnly":true,"$ref":"#/definitions/ImportStatus"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"SplittingInformation":{"type":"object","properties":{"criteria":{"type":"string","description":"The splitting criteria type","enum":["Percentage","Quantity","Column","Custom"]},"criteriaValue":{"type":"string","description":"The criteria value for the specified criteria type"},"createRemainderContactList":{"type":"boolean","description":"Whether to create remainder contact list"},"useWaterfallRule":{"type":"boolean","description":"Whether to use waterfall rule"}}},"ImportTemplateEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/ImportTemplate"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"lastUri":{"type":"string","format":"uri"},"firstUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"previousUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"AtzmTimeSlot":{"type":"object","properties":{"earliestCallableTime":{"type":"string","example":"08:00","description":"The earliest time to dial a contact. Valid format is HH:mm"},"latestCallableTime":{"type":"string","example":"21:00","description":"The latest time to dial a contact. Valid format is HH:mm"}}},"AtzmTimeSlotWithTimeZone":{"type":"object","properties":{"earliestCallableTime":{"type":"string","example":"08:00","description":"The earliest time to dial a contact. Valid format is HH:mm"},"latestCallableTime":{"type":"string","example":"21:00","description":"The latest time to dial a contact. Valid format is HH:mm"},"timeZoneId":{"type":"string","example":"America/New York","description":"The time zone to use for contacts that cannot be mapped."}}},"AutomaticTimeZoneMappingSettings":{"type":"object","properties":{"callableWindows":{"type":"array","description":"The time intervals to use for automatic time zone mapping.","items":{"$ref":"#/definitions/CallableWindow"}},"supportedCountries":{"type":"array","description":"The countries that are supported for automatic time zone mapping.","items":{"type":"string"}}}},"CallableWindow":{"type":"object","properties":{"mapped":{"description":"The time interval to place outbound calls, for contacts that can be mapped to a time zone.","$ref":"#/definitions/AtzmTimeSlot"},"unmapped":{"description":"The time interval and time zone to place outbound calls, for contacts that cannot be mapped to a time zone.","$ref":"#/definitions/AtzmTimeSlotWithTimeZone"}}},"OutboundSettings":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"dateCreated":{"type":"string","format":"date-time","description":"Creation time of the entity. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"dateModified":{"type":"string","format":"date-time","description":"Last modified time of the entity. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"version":{"type":"integer","format":"int32","description":"Required for updates, must match the version number of the most recent update"},"maxCallsPerAgent":{"type":"integer","format":"int32","description":"The maximum number of calls that can be placed per agent on any campaign"},"maxConfigurableCallsPerAgent":{"type":"integer","format":"int32","description":"The maximum number of calls that can be configured to be placed per agent on any campaign","readOnly":true},"maxLineUtilization":{"type":"number","format":"double","description":"The maximum percentage of lines that should be used for Outbound, expressed as a decimal in the range [0.0, 1.0]"},"abandonSeconds":{"type":"number","format":"double","description":"The number of seconds used to determine if a call is abandoned"},"complianceAbandonRateDenominator":{"type":"string","description":"The denominator to be used in determining the compliance abandon rate","enum":["ALL_CALLS","CALLS_THAT_REACHED_QUEUE"]},"automaticTimeZoneMapping":{"description":"The settings for automatic time zone mapping. Note that changing these settings will change them for both voice and messaging campaigns.","$ref":"#/definitions/AutomaticTimeZoneMappingSettings"},"rescheduleTimeZoneSkippedContacts":{"type":"boolean","description":"Whether or not to reschedule time-zone blocked contacts"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"Condition":{"type":"object","properties":{"type":{"type":"string","description":"The type of the condition.","enum":["wrapupCondition","systemDispositionCondition","contactAttributeCondition","phoneNumberCondition","phoneNumberTypeCondition","callAnalysisCondition","contactPropertyCondition","dataActionCondition"]},"inverted":{"type":"boolean","description":"If true, inverts the result of evaluating this Condition. Default is false."},"attributeName":{"type":"string","description":"An attribute name associated with this Condition. Required for a contactAttributeCondition."},"value":{"type":"string","description":"A value associated with this Condition. This could be text, a number, or a relative time. Not used for a DataActionCondition."},"valueType":{"type":"string","description":"The type of the value associated with this Condition. Not used for a DataActionCondition.","enum":["STRING","NUMERIC","DATETIME","PERIOD"]},"operator":{"type":"string","description":"An operation with which to evaluate the Condition. Not used for a DataActionCondition.","enum":["EQUALS","LESS_THAN","LESS_THAN_EQUALS","GREATER_THAN","GREATER_THAN_EQUALS","CONTAINS","BEGINS_WITH","ENDS_WITH","BEFORE","AFTER","IN"]},"codes":{"type":"array","description":"List of wrap-up code identifiers. Required for a wrapupCondition.","items":{"type":"string"}},"property":{"type":"string","description":"A value associated with the property type of this Condition. Required for a contactPropertyCondition."},"propertyType":{"type":"string","description":"The type of the property associated with this Condition. Required for a contactPropertyCondition.","enum":["LAST_ATTEMPT_BY_COLUMN","LAST_ATTEMPT_OVERALL","LAST_WRAPUP_BY_COLUMN","LAST_WRAPUP_OVERALL"]},"dataAction":{"description":"The Data Action to use for this condition. Required for a dataActionCondition.","$ref":"#/definitions/DomainEntityRef"},"dataNotFoundResolution":{"type":"boolean","description":"The result of this condition if the data action returns a result indicating there was no data. Required for a DataActionCondition."},"contactIdField":{"type":"string","description":"The input field from the data action that the contactId will be passed to for this condition. Valid for a dataActionCondition."},"callAnalysisResultField":{"type":"string","description":"The input field from the data action that the callAnalysisResult will be passed to for this condition. Valid for a wrapup dataActionCondition."},"agentWrapupField":{"type":"string","description":"The input field from the data action that the agentWrapup will be passed to for this condition. Valid for a wrapup dataActionCondition."},"contactColumnToDataActionFieldMappings":{"type":"array","description":"A list of mappings defining which contact data fields will be passed to which data action input fields for this condition. Valid for a dataActionCondition.","items":{"$ref":"#/definitions/ContactColumnToDataActionFieldMapping"}},"predicates":{"type":"array","description":"A list of predicates defining the comparisons to use for this condition. Required for a dataActionCondition.","items":{"$ref":"#/definitions/DataActionConditionPredicate"}}}},"ContactColumnToDataActionFieldMapping":{"type":"object","required":["contactColumnName","dataActionField"],"properties":{"contactColumnName":{"type":"string","description":"The name of a contact column whose data will be passed to the data action"},"dataActionField":{"type":"string","description":"The name of an input field from the data action that the contact column data will be passed to"}}},"DataActionConditionPredicate":{"type":"object","required":["comparisonValue","inverted","outputField","outputFieldMissingResolution","outputOperator"],"properties":{"outputField":{"type":"string","description":"The name of an output field from the data action's output to use for this condition"},"outputOperator":{"type":"string","description":"The operation with which to evaluate this condition","enum":["EQUALS","LESS_THAN","LESS_THAN_EQUALS","GREATER_THAN","GREATER_THAN_EQUALS","CONTAINS","BEGINS_WITH","ENDS_WITH","BEFORE","AFTER"]},"comparisonValue":{"type":"string","description":"The value to compare against for this condition"},"inverted":{"type":"boolean","description":"If true, inverts the result of evaluating this Predicate. Default is false."},"outputFieldMissingResolution":{"type":"boolean","description":"The result of this predicate if the requested output field is missing from the data action's result"}}},"DialerAction":{"type":"object","required":["actionTypeName","type"],"properties":{"type":{"type":"string","description":"The type of this DialerAction.","enum":["Action","modifyContactAttribute","dataActionBehavior"]},"actionTypeName":{"type":"string","description":"Additional type specification for this DialerAction.","enum":["DO_NOT_DIAL","MODIFY_CONTACT_ATTRIBUTE","SWITCH_TO_PREVIEW","APPEND_NUMBER_TO_DNC_LIST","APPEND_CUSTOM_ENTRY_TO_DNC_LIST","SCHEDULE_CALLBACK","CONTACT_UNCALLABLE","NUMBER_UNCALLABLE","SET_CALLER_ID","SET_SKILLS","DATA_ACTION"]},"updateOption":{"type":"string","description":"Specifies how a contact attribute should be updated. Required for MODIFY_CONTACT_ATTRIBUTE.","enum":["SET","INCREMENT","DECREMENT","CURRENT_TIME"]},"properties":{"type":"object","description":"A map of key-value pairs pertinent to the DialerAction. Different types of DialerActions require different properties. MODIFY_CONTACT_ATTRIBUTE with an updateOption of SET takes a contact column as the key and accepts any value. SCHEDULE_CALLBACK takes a key 'callbackOffset' that specifies how far in the future the callback should be scheduled, in minutes. SET_CALLER_ID takes two keys: 'callerAddress', which should be the caller id phone number, and 'callerName'. For either key, you can also specify a column on the contact to get the value from. To do this, specify 'contact.Column', where 'Column' is the name of the contact column from which to get the value. SET_SKILLS takes a key 'skills' with an array of skill ids wrapped into a string (Example: {'skills': '['skillIdHere']'} ).","additionalProperties":{"type":"string"}},"dataAction":{"description":"The Data Action to use for this action. Required for a dataActionBehavior.","$ref":"#/definitions/DomainEntityRef"},"contactColumnToDataActionFieldMappings":{"type":"array","description":"A list of mappings defining which contact data fields will be passed to which data action input fields for this condition. Valid for a dataActionBehavior.","items":{"$ref":"#/definitions/ContactColumnToDataActionFieldMapping"}},"contactIdField":{"type":"string","description":"The input field from the data action that the contactId will be passed to for this condition. Valid for a dataActionBehavior."},"callAnalysisResultField":{"type":"string","description":"The input field from the data action that the callAnalysisResult will be passed to for this condition. Valid for a wrapup dataActionBehavior."},"agentWrapupField":{"type":"string","description":"The input field from the data action that the agentWrapup will be passed to for this condition. Valid for a wrapup dataActionBehavior."}}},"DialerRule":{"type":"object","required":["category","conditions","name"],"properties":{"id":{"type":"string","description":"The identifier of the rule.","readOnly":true},"name":{"type":"string","description":"The name of the rule."},"order":{"type":"integer","format":"int32","description":"The ranked order of the rule. Rules are processed from lowest number to highest."},"category":{"type":"string","description":"The category of the rule.","enum":["DIALER_PRECALL","DIALER_WRAPUP"]},"conditions":{"type":"array","description":"A list of Conditions. All of the Conditions must evaluate to true to trigger the actions.","items":{"$ref":"#/definitions/Condition"}},"actions":{"type":"array","description":"The list of actions to be taken if the conditions are true.","items":{"$ref":"#/definitions/DialerAction"}}}},"RuleSet":{"type":"object","required":["name","rules"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string","description":"The name of the RuleSet."},"dateCreated":{"type":"string","format":"date-time","description":"Creation time of the entity. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"dateModified":{"type":"string","format":"date-time","description":"Last modified time of the entity. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"version":{"type":"integer","format":"int32","description":"Required for updates, must match the version number of the most recent update"},"contactList":{"description":"A ContactList to provide user-interface suggestions for contact columns on relevant conditions and actions.","$ref":"#/definitions/DomainEntityRef"},"queue":{"description":"A Queue to provide user-interface suggestions for wrap-up codes on relevant conditions and actions.","$ref":"#/definitions/DomainEntityRef"},"rules":{"type":"array","description":"The list of rules.","items":{"$ref":"#/definitions/DialerRule"}},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"RuleSetEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/RuleSet"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"lastUri":{"type":"string","format":"uri"},"firstUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"previousUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"CampaignSequence":{"type":"object","required":["campaigns","currentCampaign","status"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"dateCreated":{"type":"string","format":"date-time","description":"Creation time of the entity. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"dateModified":{"type":"string","format":"date-time","description":"Last modified time of the entity. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"version":{"type":"integer","format":"int32","description":"Required for updates, must match the version number of the most recent update"},"campaigns":{"type":"array","description":"The ordered list of Campaigns that this CampaignSequence will run.","items":{"$ref":"#/definitions/DomainEntityRef"}},"currentCampaign":{"type":"integer","format":"int32","description":"A zero-based index indicating which Campaign this CampaignSequence is currently on.","readOnly":true},"status":{"type":"string","description":"The current status of the CampaignSequence. A CampaignSequence can be turned 'on' or 'off'.","enum":["on","off","complete"]},"stopMessage":{"type":"string","description":"A message indicating if and why a CampaignSequence has stopped unexpectedly.","readOnly":true},"repeat":{"type":"boolean","description":"Indicates if a sequence should repeat from the beginning after the last campaign completes. Default is false."},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"SequenceSchedule":{"type":"object","required":["intervals","sequence","timeZone"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"dateCreated":{"type":"string","format":"date-time","description":"Creation time of the entity. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"dateModified":{"type":"string","format":"date-time","description":"Last modified time of the entity. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"version":{"type":"integer","format":"int32","description":"Required for updates, must match the version number of the most recent update"},"intervals":{"type":"array","description":"A list of intervals during which to run the associated CampaignSequence.","items":{"$ref":"#/definitions/ScheduleInterval"}},"timeZone":{"type":"string","example":"Africa/Abidjan","description":"The time zone for this SequenceSchedule. For example, Africa/Abidjan."},"sequence":{"description":"The CampaignSequence that this SequenceSchedule is for.","$ref":"#/definitions/DomainEntityRef"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"CampaignSequenceEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/CampaignSequence"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"lastUri":{"type":"string","format":"uri"},"firstUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"previousUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"WrapUpCodeMapping":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"dateCreated":{"type":"string","format":"date-time","description":"Creation time of the entity. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"dateModified":{"type":"string","format":"date-time","description":"Last modified time of the entity. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"version":{"type":"integer","format":"int32","description":"Required for updates, must match the version number of the most recent update"},"defaultSet":{"type":"array","description":"The default set of wrap-up flags. These will be used if there is no entry for a given wrap-up code in the mapping.","uniqueItems":true,"items":{"type":"string","enum":["CONTACT_UNCALLABLE","NUMBER_UNCALLABLE","RIGHT_PARTY_CONTACT","BUSINESS_SUCCESS","BUSINESS_FAILURE","BUSINESS_NEUTRAL"]}},"mapping":{"type":"object","description":"A map from wrap-up code identifiers to a set of wrap-up flags.","additionalProperties":{"type":"array","uniqueItems":true,"items":{"type":"string","enum":["CONTACT_UNCALLABLE","NUMBER_UNCALLABLE","RIGHT_PARTY_CONTACT","BUSINESS_SUCCESS","BUSINESS_FAILURE","BUSINESS_NEUTRAL"]}}},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"AppendToDncActionSettings":{"type":"object","required":["expire"],"properties":{"expire":{"type":"boolean","description":"Whether to expire the record appended to the DNC list."},"expirationDuration":{"type":"string","example":"P19DT15H13M","description":"If 'expire' is set to true, how long to keep the record."},"listType":{"type":"string","description":"The Dnc List Type to append entries to","enum":["Rds","RdsCustom"]}}},"ContactAddressConditionSettings":{"type":"object","required":["operator","value"],"properties":{"operator":{"type":"string","description":"The operator to use when comparing address values.","enum":["Equals","Contains","BeginsWith","EndsWith"]},"value":{"type":"string","example":"+1555, outlook.com","description":"The value to compare against the contact's address."}}},"ContactAddressTypeConditionSettings":{"type":"object","required":["operator","value"],"properties":{"operator":{"type":"string","description":"The operator to use when comparing the address types.","enum":["Equals","Contains","BeginsWith","EndsWith"]},"value":{"type":"string","description":"The type value to compare against the contact column type."}}},"ContactColumnConditionSettings":{"type":"object","required":["columnName","operator","value","valueType"],"properties":{"columnName":{"type":"string","description":"The name of the contact list column to evaluate."},"operator":{"type":"string","description":"The operator to use when comparing values.","enum":["Equals","LessThan","LessThanEquals","GreaterThan","GreaterThanEquals","Contains","BeginsWith","EndsWith","Before","After"]},"value":{"type":"string","example":"For Numeric: '1234', '1234.56', '$1,234.56'. For DateTime: '2022-01-01T12:01:23.456-0000'. For Period: 'P1DT1H1M'. ","description":"The value to compare against the contact's data."},"valueType":{"type":"string","description":"The data type the value should be treated as.","enum":["DateTime","Numeric","Period","String"]}}},"DataActionConditionSettings":{"type":"object","required":["dataActionId","dataNotFoundResolution"],"properties":{"dataActionId":{"type":"string","description":"The Data Action Id to use for this condition."},"contactIdField":{"type":"string","description":"The input field from the data action that the contactId will be passed into."},"dataNotFoundResolution":{"type":"boolean","description":"The result of this condition if the data action returns a result indicating there was no data."},"predicates":{"type":"array","description":"A list of predicates defining the comparisons to use for this condition.","items":{"$ref":"#/definitions/DigitalDataActionConditionPredicate"}},"contactColumnToDataActionFieldMappings":{"type":"array","description":"A list of mappings defining which contact data fields will be passed to which data action input fields.","items":{"$ref":"#/definitions/DataActionContactColumnFieldMapping"}}}},"DataActionContactColumnFieldMapping":{"type":"object","required":["contactColumnName","dataActionField"],"properties":{"contactColumnName":{"type":"string","description":"The name of a contact column whose data will be passed to the data action"},"dataActionField":{"type":"string","description":"The name of an input field from the data action that the contact column data will be passed to"}}},"DigitalAction":{"type":"object","properties":{"updateContactColumnActionSettings":{"description":"The settings for an 'update contact column' action.","$ref":"#/definitions/UpdateContactColumnActionSettings"},"doNotSendActionSettings":{"description":"The settings for a 'do not send' action.","$ref":"#/definitions/DoNotSendActionSettings"},"appendToDncActionSettings":{"description":"The settings for an 'Append to DNC' action.","$ref":"#/definitions/AppendToDncActionSettings"},"markContactUncontactableActionSettings":{"description":"The settings for a 'mark contact uncontactable' action.","$ref":"#/definitions/MarkContactUncontactableActionSettings"},"markContactAddressUncontactableActionSettings":{"description":"The settings for an 'mark contact address uncontactable' action.","$ref":"#/definitions/MarkContactAddressUncontactableActionSettings"},"setContentTemplateActionSettings":{"description":"The settings for a 'Set content template' action.","$ref":"#/definitions/SetContentTemplateActionSettings"},"setSmsPhoneNumberActionSettings":{"description":"The settings for a 'set sms phone number' action.","$ref":"#/definitions/SetSmsPhoneNumberActionSettings"}}},"DigitalCondition":{"type":"object","properties":{"inverted":{"type":"boolean","description":"If true, inverts the result of evaluating this condition. Default is false."},"contactColumnConditionSettings":{"description":"The settings for a 'contact list column' condition.","$ref":"#/definitions/ContactColumnConditionSettings"},"contactAddressConditionSettings":{"description":"The settings for a 'contact address' condition.","$ref":"#/definitions/ContactAddressConditionSettings"},"contactAddressTypeConditionSettings":{"description":"The settings for a 'contact address type' condition.","$ref":"#/definitions/ContactAddressTypeConditionSettings"},"lastAttemptByColumnConditionSettings":{"description":"The settings for a 'last attempt by column' condition.","$ref":"#/definitions/LastAttemptByColumnConditionSettings"},"lastAttemptOverallConditionSettings":{"description":"The settings for a 'last attempt overall' condition.","$ref":"#/definitions/LastAttemptOverallConditionSettings"},"lastResultByColumnConditionSettings":{"description":"The settings for a 'last result by column' condition.","$ref":"#/definitions/LastResultByColumnConditionSettings"},"lastResultOverallConditionSettings":{"description":"The settings for a 'last result overall' condition.","$ref":"#/definitions/LastResultOverallConditionSettings"},"dataActionConditionSettings":{"description":"The settings for a 'data action' condition.","$ref":"#/definitions/DataActionConditionSettings"}}},"DigitalDataActionConditionPredicate":{"type":"object","required":["comparisonValue","inverted","outputField","outputFieldMissingResolution","outputOperator"],"properties":{"outputField":{"type":"string","description":"The name of an output field from the data action's output to use for this condition"},"outputOperator":{"type":"string","description":"The operation with which to evaluate this condition","enum":["Equals","LessThan","LessThanEquals","GreaterThan","GreaterThanEquals","Contains","BeginsWith","EndsWith","Before","After"]},"comparisonValue":{"type":"string","description":"The value to compare against for this condition"},"inverted":{"type":"boolean","description":"If true, inverts the result of evaluating this Predicate. Default is false."},"outputFieldMissingResolution":{"type":"boolean","description":"The result of this predicate if the requested output field is missing from the data action's result"}}},"DigitalRule":{"type":"object","required":["actions","category","conditions","name","order"],"properties":{"id":{"type":"string","description":"The identifier of the rule.","readOnly":true},"name":{"type":"string","description":"The name of the rule."},"order":{"type":"integer","format":"int32","description":"The ranked order of the rule. Rules are processed from lowest number to highest."},"category":{"type":"string","description":"The category of the rule.","enum":["PreContact","PostContact"]},"conditions":{"type":"array","description":"A list of conditions to evaluate. All of the Conditions must evaluate to true to trigger the actions.","items":{"$ref":"#/definitions/DigitalCondition"}},"actions":{"type":"array","description":"The list of actions to be taken if all conditions are true.","items":{"$ref":"#/definitions/DigitalAction"}}}},"DigitalRuleSet":{"type":"object","required":["rules"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"dateCreated":{"type":"string","format":"date-time","description":"Creation time of the entity. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"dateModified":{"type":"string","format":"date-time","description":"Last modified time of the entity. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"version":{"type":"integer","format":"int32","description":"Required for updates, must match the version number of the most recent update"},"contactList":{"description":"A ContactList to provide suggestions for contact columns on relevant conditions and actions.","$ref":"#/definitions/DomainEntityRef"},"rules":{"type":"array","description":"The list of rules.","items":{"$ref":"#/definitions/DigitalRule"}},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"DoNotSendActionSettings":{"type":"object"},"LastAttemptByColumnConditionSettings":{"type":"object","required":["operator","value"],"properties":{"emailColumnName":{"type":"string","description":"The name of the contact column to evaluate for Email."},"smsColumnName":{"type":"string","description":"The name of the contact column to evaluate for SMS."},"operator":{"type":"string","description":"The operator to use when comparing 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specified contact column(s).","enum":["Set","Increment","Decrement","CurrentTime"]}}},"DigitalRuleSetEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/DigitalRuleSet"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"lastUri":{"type":"string","format":"uri"},"firstUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"previousUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"MessagingCampaignDivisionView":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"division":{"description":"The division to which this entity belongs.","$ref":"#/definitions/Division"},"selfUri":{"type":"string","format":"uri","description":"The URI for this 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A messaging campaign may be turned 'on' or 'off'.","enum":["on","stopping","off","complete","invalid","forced_off"]},"callableTimeSet":{"description":"The callable time set for this messaging campaign.","$ref":"#/definitions/DomainEntityRef"},"contactList":{"description":"The contact list that this messaging campaign will send messages for.","$ref":"#/definitions/DomainEntityRef"},"dncLists":{"type":"array","description":"The dnc lists to check before sending a message for this messaging campaign.","items":{"$ref":"#/definitions/DomainEntityRef"}},"alwaysRunning":{"type":"boolean","description":"Whether this messaging campaign is always running"},"contactSorts":{"type":"array","description":"The order in which to sort contacts for dialing, based on up to four columns.","items":{"$ref":"#/definitions/ContactSort"}},"messagesPerMinute":{"type":"integer","format":"int32","description":"How many messages this messaging campaign will send per minute."},"ruleSets":{"type":"array","description":"Rule Sets to be applied while this campaign is sending messages","items":{"$ref":"#/definitions/DomainEntityRef"}},"contactListFilters":{"type":"array","description":"The contact list filter to check before sending a message for this messaging campaign.","items":{"$ref":"#/definitions/DomainEntityRef"}},"errors":{"type":"array","description":"A list of current error conditions associated with this messaging campaign.","items":{"$ref":"#/definitions/RestErrorDetail"}},"dynamicContactQueueingSettings":{"description":"Indicates (when true) that the campaign supports dynamic queueing of the contact list at the time of a request for contacts.","$ref":"#/definitions/DynamicContactQueueingSettings"},"emailConfig":{"description":"Configuration for this messaging campaign to send Email messages.","$ref":"#/definitions/EmailConfig"},"smsConfig":{"description":"Configuration for this messaging campaign to send SMS messages.","$ref":"#/definitions/SmsConfig"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"ReplyToEmailAddress":{"type":"object","required":["domain","route"],"properties":{"domain":{"description":"The InboundDomain used for the email address.","$ref":"#/definitions/DomainEntityRef"},"route":{"description":"The InboundRoute used for the email address.","$ref":"#/definitions/DomainEntityRef"}}},"SmsConfig":{"type":"object","required":["messageColumn","phoneColumn","senderSmsPhoneNumber"],"properties":{"messageColumn":{"type":"string","description":"The Contact List column specifying the message to send to the contact."},"phoneColumn":{"type":"string","description":"The Contact List column specifying the phone number to send a message to."},"senderSmsPhoneNumber":{"description":"A reference to the SMS Phone Number that will be used as the sender of a message.","$ref":"#/definitions/SmsPhoneNumberRef"},"contentTemplate":{"description":"The content template used to formulate the message to send to the contact.","$ref":"#/definitions/DomainEntityRef"}}},"SmsPhoneNumberRef":{"type":"object","required":["phoneNumber"],"properties":{"phoneNumber":{"type":"string","description":"A phone number provisioned for SMS communications in E.164 format. E.g. +13175555555 or +34234234234"},"selfUri":{"type":"string","format":"uri"}}},"MessagingCampaignDiagnostics":{"type":"object","properties":{"timeZoneRescheduledContactsCount":{"type":"integer","format":"int32","description":"Current number of time zone rescheduled messages on the campaign","readOnly":true},"filteredOutContactsCount":{"type":"integer","format":"int32","description":"Number of contacts that don't match filter. This is currently supported only for Campaigns with dynamic filter on.","readOnly":true}}},"MessagingCampaignEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/MessagingCampaign"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"lastUri":{"type":"string","format":"uri"},"firstUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"previousUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"EmailCampaignSchedule":{"type":"object","required":["emailCampaign","intervals"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"dateCreated":{"type":"string","format":"date-time","description":"Creation time of the entity. 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list of allowed criteria to query on.","items":{"$ref":"#/definitions/QueryCriteria"}},"flowTypes":{"type":"array","description":"The is a list of flow types the organization has access to.","items":{"type":"string","enum":["bot","commonmodule","digitalbot","inboundcall","inboundchat","inboundemail","inboundshortmessage","inqueuecall","inqueueshortmessage","inqueueemail","outboundcall","securecall","surveyinvite","voice","voicemail","voicesurvey","workflow","workitem"]}},"actionTypes":{"type":"array","description":"The is a list of action types the organization has access 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For example, if you have FlowExecutionInputOutputs and a Call Data Action ran in a flow, if FlowExecutionItems was enabled you'd see the fact a Call Data Action ran and the output path it took but nothing about which Data Action it ran, the input data sent to it at flow runtime and the data returned from it.  If you enable this characteristic, execution data will contain this additional detail."},"communications":{"type":"boolean","description":"Communications are either audio or digital communications sent to or received from a participant.  An example here would be the initial greeting in an inbound call flow where it plays a greeting message to the participant."},"eventError":{"type":"boolean","description":"Whether to report flow error events."},"eventWarning":{"type":"boolean","description":"Whether to report flow warning events."},"eventOther":{"type":"boolean","description":"Whether to report events other than errors or warnings such as a language change, loop event."},"variables":{"type":"boolean","description":"Whether to report assignment of values to variables in flow execution data. It's important to remember there is a difference between variable value assignments and output data from an action.  If you have a Call Digital Bot flow action in an Inbound Message flow and there is no variable bound to the Exit Reason output but FlowExecutionInputOutputs is enabled, you will still be able to see the exit reason from the digital bot flow in execution data even though it is not bound to a variable."},"names":{"type":"boolean","description":"This characteristic specifies whether or not name information should be emitted in execution data such as action, task, state or even the flow name itself.  Names are very handy from a readability standpoint but they do take up additional space in flow execution data instances."}},"description":"This is a set of enabled characteristics for the loglevel"},"FlowLogLevel":{"type":"object","properties":{"level":{"type":"string","description":"The logLevel for this characteristics set","enum":["Unknown","Disabled","Base","Notes","VerboseNotes","All"]},"characteristics":{"description":"Shows what characteristics are enabled for this log level","$ref":"#/definitions/FlowCharacteristics"}},"description":"This is a table of settings per a loglevel that define what will be logged in executionData when enabled (true)"},"FlowSettingsResponse":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"type":{"type":"string","description":"The Flow Type","enum":["bot","commonmodule","digitalbot","inboundcall","inboundchat","inboundemail","inboundshortmessage","inqueuecall","inqueueshortmessage","inqueueemail","outboundcall","securecall","surveyinvite","voice","voicemail","voicesurvey","workflow","workitem"]},"modifiedBy":{"description":"User that last changed the log level setting.","$ref":"#/definitions/UserReference"},"modifiedByClient":{"description":"OAuth client that last changed the log level setting.","$ref":"#/definitions/DomainEntityRef"},"dateModified":{"type":"string","format":"date-time","description":"The time this log level was set. 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(eg. #FF0000)"},"opacity":{"type":"number","format":"float","description":"Opacity of button."}}},"ContentOffer":{"type":"object","required":["displayMode","layoutMode"],"properties":{"imageUrl":{"type":"string","description":"URL for image displayed to the customer when displaying content offer."},"displayMode":{"type":"string","description":"The display mode of Genesys Widgets when displaying content offer.","enum":["Modal","Overlay","Toast"]},"layoutMode":{"type":"string","description":"The layout mode of the text shown to the user when displaying content offer.","enum":["TextOnly","ImageOnly","LeftText","RightText","TopText","BottomText"]},"title":{"type":"string","description":"Title used in the header of the content offer."},"headline":{"type":"string","description":"Headline displayed above the body text of the content offer."},"body":{"type":"string","description":"Body text of the content offer."},"callToAction":{"description":"Properties customizing the call to action button on the content offer.","$ref":"#/definitions/CallToAction"},"style":{"description":"Properties customizing the styling of the content offer.","$ref":"#/definitions/ContentOfferStylingConfiguration"}}},"ContentOfferStyleProperties":{"type":"object","properties":{"padding":{"type":"string","description":"Padding of the offer. 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(eg. #000000)"}}},"ContentOfferStylingConfiguration":{"type":"object","properties":{"position":{"description":"Properties for customizing the positioning of the content offer.","$ref":"#/definitions/ContentPositionProperties"},"offer":{"description":"Properties for customizing the appearance of the content offer.","$ref":"#/definitions/ContentOfferStyleProperties"},"closeButton":{"description":"Properties for customizing the appearance of the close button.","$ref":"#/definitions/CloseButtonStyleProperties"},"ctaButton":{"description":"Properties for customizing the appearance of the CTA button.","$ref":"#/definitions/CtaButtonStyleProperties"},"title":{"description":"Properties for customizing the appearance of the title text.","$ref":"#/definitions/TextStyleProperties"},"headline":{"description":"Properties for customizing the appearance of the headline text.","$ref":"#/definitions/TextStyleProperties"},"body":{"description":"Properties for customizing the appearance of the body text.","$ref":"#/definitions/TextStyleProperties"}}},"ContentPositionProperties":{"type":"object","properties":{"top":{"type":"string","description":"Top positioning offset."},"bottom":{"type":"string","description":"Bottom positioning offset."},"left":{"type":"string","description":"Left positioning offset."},"right":{"type":"string","description":"Right positioning offset."}}},"CtaButtonStyleProperties":{"type":"object","properties":{"color":{"type":"string","description":"Color of the text. (eg. #FFFFFF)"},"font":{"type":"string","description":"Font of the text. (eg. Helvetica)"},"fontSize":{"type":"string","description":"Font size of the text. (eg. '12')"},"textAlign":{"type":"string","description":"Text alignment.","enum":["Left","Right","Center"]},"backgroundColor":{"type":"string","description":"Background color of the CTA button. (eg. #FF0000)"}}},"IntegrationAction":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"IntegrationActionFields":{"type":"object","properties":{"integrationAction":{"description":"Reference to the Integration Action to be used when integrationAction type is qualified","$ref":"#/definitions/IntegrationAction"},"requestMappings":{"type":"array","description":"Collection of Request Mappings to use","items":{"$ref":"#/definitions/RequestMapping"}}}},"TextStyleProperties":{"type":"object","properties":{"color":{"type":"string","description":"Color of the text. (eg. #FFFFFF)"},"font":{"type":"string","description":"Font of the text. (eg. Helvetica)"},"fontSize":{"type":"string","description":"Font size of the text. (eg. 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(eg. #FF0000)"},"opacity":{"type":"number","format":"float","description":"Opacity of button."}}},"PatchContentOffer":{"type":"object","properties":{"imageUrl":{"type":"string","description":"URL for image displayed to the customer when displaying content offer."},"displayMode":{"type":"string","description":"The display mode of Genesys Widgets when displaying content offer.","enum":["Modal","Overlay","Toast"]},"layoutMode":{"type":"string","description":"The layout mode of the text shown to the user when displaying content offer.","enum":["TextOnly","ImageOnly","LeftText","RightText","TopText","BottomText"]},"title":{"type":"string","description":"Title used in the header of the content offer."},"headline":{"type":"string","description":"Headline displayed above the body text of the content offer."},"body":{"type":"string","description":"Body text of the content offer."},"callToAction":{"description":"Properties customizing the call to action button on the content offer.","$ref":"#/definitions/PatchCallToAction"},"style":{"description":"Properties customizing the styling of the content offer.","$ref":"#/definitions/PatchContentOfferStylingConfiguration"}}},"PatchContentOfferStyleProperties":{"type":"object","properties":{"padding":{"type":"string","description":"Padding of the offer. 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The valid values in 'em'."}}},"DocumentBodyList":{"type":"object","required":["blocks"],"properties":{"blocks":{"type":"array","description":"The list of items for an OrderedList or an UnorderedList.","items":{"$ref":"#/definitions/DocumentBodyListBlock"}},"properties":{"description":"Properties for the UnorderedList or OrderedList.","$ref":"#/definitions/DocumentBodyListBlockProperties"}}},"DocumentBodyListBlock":{"type":"object","required":["blocks","type"],"properties":{"type":{"type":"string","description":"The type of the list block.","enum":["ListItem"]},"blocks":{"type":"array","description":"The list of items for an OrderedList or an UnorderedList.","items":{"$ref":"#/definitions/DocumentListContentBlock"}},"properties":{"description":"The properties for the list block.","$ref":"#/definitions/DocumentBodyListItemProperties"}}},"DocumentBodyListBlockProperties":{"type":"object","properties":{"unorderedType":{"type":"string","description":"The type of icon for the unordered list.","enum":["Normal","Square","Circle","None"]},"orderedType":{"type":"string","description":"The type of icon for the ordered list.","enum":["Number","LowerAlpha","LowerGreek","LowerRoman","UpperAlpha","UpperRoman","None"]}}},"DocumentBodyListItemProperties":{"type":"object","properties":{"backgroundColor":{"type":"string","description":"The background color for the list item. 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The valid values in 'em'.","enum":["XxSmall","XSmall","Small","Medium","Large","XLarge","XxLarge","XxxLarge"]},"fontType":{"type":"string","description":"The font type for the paragraph.","enum":["Paragraph","Heading1","Heading2","Heading3","Heading4","Heading5","Heading6","Preformatted"]},"textColor":{"type":"string","description":"The text color for the paragraph. The valid values in hex color code representation. For example black color - #000000"},"backgroundColor":{"type":"string","description":"The background color for the paragraph. The valid values in hex color code representation. For example black color - #000000"},"align":{"type":"string","description":"The align type for the paragraph.","enum":["Center","Left","Right","Justify"]},"indentation":{"type":"number","format":"float","description":"The indentation color for the paragraph. The valid values in 'em'."}}},"DocumentBodyParagraphWithHighlight":{"type":"object","required":["blocks"],"properties":{"blocks":{"type":"array","description":"The list of blocks for the paragraph.","items":{"$ref":"#/definitions/DocumentContentBlockWithHighlight"}},"properties":{"description":"The properties for the paragraph.","$ref":"#/definitions/DocumentBodyParagraphProperties"}}},"DocumentBodyTable":{"type":"object","required":["rows"],"properties":{"rows":{"type":"array","description":"The list of rows for the table.","items":{"$ref":"#/definitions/DocumentBodyTableRowBlock"}},"properties":{"description":"The properties for the table.","$ref":"#/definitions/DocumentBodyTableProperties"}}},"DocumentBodyTableCaptionBlock":{"type":"object","required":["blocks"],"properties":{"blocks":{"type":"array","description":"The list of building blocks for the caption property.","items":{"$ref":"#/definitions/DocumentBodyTableCaptionItem"}}}},"DocumentBodyTableCaptionItem":{"type":"object","required":["type"],"properties":{"type":{"type":"string","description":"The type of the caption item.","enum":["Text","Paragraph","Image","Video","OrderedList","UnorderedList"]},"text":{"description":"Text. 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It must contain a value if the type of the block is UnorderedList or OrderedList.","$ref":"#/definitions/DocumentBodyList"}}},"DocumentBodyTableCellBlock":{"type":"object","required":["blocks"],"properties":{"blocks":{"type":"array","description":"The list of content blocks for the table.","items":{"$ref":"#/definitions/DocumentTableContentBlock"}},"properties":{"description":"The properties for the table cell.","$ref":"#/definitions/DocumentBodyTableCellBlockProperties"}}},"DocumentBodyTableCellBlockProperties":{"type":"object","properties":{"cellType":{"type":"string","description":"The type of the table cell.","enum":["Cell","HeaderCell"]},"width":{"type":"number","format":"float","description":"The width of the table cell converted to em unit."},"height":{"type":"number","format":"float","description":"The height for the table cell."},"horizontalAlign":{"type":"string","description":"The horizontal alignment for the table cell.","enum":["Center","Left","Right"]},"verticalAlign":{"type":"string","description":"The vertical alignment for the table cell.","enum":["Top","Middle","Bottom"]},"borderWidth":{"type":"number","format":"float","description":"The border width for the table cell. The valid values in 'em'"},"borderStyle":{"type":"string","description":"The border style for the table cell.","enum":["Solid","Dotted","Dashed","Double","Groove","Ridge","Inset","Outset","Hidden","None"]},"borderColor":{"type":"string","description":"The border color for the table cell. For example black color - #000000"},"backgroundColor":{"type":"string","description":"The background color for the table cell. For example black color - #000000"},"scope":{"type":"string","description":"The scope for the table cell.","enum":["Row","Column","RowGroup","ColumnGroup","None"]},"colSpan":{"type":"integer","format":"int32","description":"The colSpan for the table cell."},"rowSpan":{"type":"integer","format":"int32","description":"The rowSpan for the table cell."}}},"DocumentBodyTableProperties":{"type":"object","properties":{"width":{"type":"number","format":"float","description":"The width of the table converted to em unit."},"height":{"type":"number","format":"float","description":"The height for the table."},"cellSpacing":{"type":"number","format":"float","description":"The cell spacing for the table. The valid values in 'em'."},"cellPadding":{"type":"number","format":"float","description":"The cell padding for the table. The valid values in 'em'."},"borderWidth":{"type":"number","format":"float","description":"The border width for the table. The valid values in 'em'"},"alignment":{"type":"string","description":"The alignment for the table.","enum":["Center","Left","Right"]},"borderStyle":{"type":"string","description":"The border style for the table.","enum":["Solid","Dotted","Dashed","Double","Groove","Ridge","Inset","Outset","Hidden","None"]},"borderColor":{"type":"string","description":"The border color for the table. The valid values in hex color code representation. For example black color - #000000"},"backgroundColor":{"type":"string","description":"The background color for the table. The valid values in hex color code representation. For example black color - #000000"},"caption":{"description":"The caption for the table. The valid values in hex color code representation. For example black color - #000000","$ref":"#/definitions/DocumentBodyTableCaptionBlock"}}},"DocumentBodyTableRowBlock":{"type":"object","required":["cells"],"properties":{"cells":{"type":"array","description":"The list of cells for the table.","items":{"$ref":"#/definitions/DocumentBodyTableCellBlock"}},"properties":{"description":"The properties for the table rows.","$ref":"#/definitions/DocumentBodyTableRowBlockProperties"}}},"DocumentBodyTableRowBlockProperties":{"type":"object","properties":{"rowType":{"type":"string","description":"The type of the table row.","enum":["Header","Footer","Body"]},"alignment":{"type":"string","description":"The alignment for the table row.","enum":["Center","Left","Right"]},"height":{"type":"number","format":"float","description":"The height for the table row."},"borderStyle":{"type":"string","description":"The border style for the table row.","enum":["Solid","Dotted","Dashed","Double","Groove","Ridge","Inset","Outset","Hidden","None"]},"borderColor":{"type":"string","description":"The border color for the table row. For example black color - #000000"},"backgroundColor":{"type":"string","description":"The background color for the table row. For example black color - #000000"}}},"DocumentBodyVideo":{"type":"object","required":["url"],"properties":{"url":{"type":"string","description":"The URL for the video."},"properties":{"description":"The properties for the video.","$ref":"#/definitions/DocumentBodyVideoProperties"}}},"DocumentBodyVideoProperties":{"type":"object","properties":{"backgroundColor":{"type":"string","description":"The background color for the video. The valid values in hex color code representation. For example black color - #000000"},"align":{"type":"string","description":"The align type for the video.","enum":["Center","Left","Right","Justify"]},"indentation":{"type":"number","format":"float","description":"The indentation for the video. The valid values in 'em'."}}},"DocumentBodyWithHighlight":{"type":"object","required":["blocks"],"properties":{"blocks":{"type":"array","description":"The list of building blocks for the document body.","items":{"$ref":"#/definitions/DocumentBodyBlockWithHighlight"}}}},"DocumentContentBlock":{"type":"object","required":["type"],"properties":{"type":{"type":"string","description":"The type of the paragraph block.","enum":["Text","Image","Video"]},"text":{"description":"Text. It must contain a value if the type of the block is Text.","$ref":"#/definitions/DocumentText"},"image":{"description":"Image. It must contain a value if the type of the block is Image.","$ref":"#/definitions/DocumentBodyImage"},"video":{"description":"Video. 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It must contain a value if the type of the block is Video.","$ref":"#/definitions/DocumentBodyVideo"},"answerHighlight":{"description":"The block highlight data.","$ref":"#/definitions/DocumentContentHighlightIndex"}}},"DocumentContentHighlightIndex":{"type":"object","properties":{"startIndex":{"type":"integer","format":"int32","description":"Highlight text start index."},"endIndex":{"type":"integer","format":"int32","description":"Highlight text end index."}}},"DocumentElementLength":{"type":"object","required":["unit","value"],"properties":{"value":{"type":"number","format":"float","description":"The length value of the element in the selected unit."},"unit":{"type":"string","description":"The unit of length.","enum":["Em","Percentage","Px"]}}},"DocumentListContentBlock":{"type":"object","required":["type"],"properties":{"type":{"type":"string","description":"The type of the list block.","enum":["Text","Image","OrderedList","UnorderedList","Video"]},"text":{"description":"Text. It must contain a value if the type of the block is Text.","$ref":"#/definitions/DocumentText"},"image":{"description":"Image. It must contain a value if the type of the block is Image.","$ref":"#/definitions/DocumentBodyImage"},"list":{"description":"List. It must contain a value if the type of the block is UnorderedList or OrderedList.","$ref":"#/definitions/DocumentBodyList"},"video":{"description":"Video. It must contain a value if the type of the block is Video.","$ref":"#/definitions/DocumentBodyVideo"}}},"DocumentTableContentBlock":{"type":"object","required":["type"],"properties":{"type":{"type":"string","description":"The type of the block for the table cell. This determines which body block object (paragraph, list, video, image or table) would have a value.","enum":["Paragraph","Text","Image","Video","OrderedList","UnorderedList","Table"]},"paragraph":{"description":"Paragraph. It must contain a value if the type of the block is Paragraph.","$ref":"#/definitions/DocumentBodyParagraph"},"text":{"description":"Text. It must contain a value if the type of the block is Text.","$ref":"#/definitions/DocumentText"},"image":{"description":"Image. It must contain a value if the type of the block is Image.","$ref":"#/definitions/DocumentBodyImage"},"video":{"description":"Video. It must contain a value if the type of the block is Video.","$ref":"#/definitions/DocumentBodyVideo"},"list":{"description":"List. It must contain a value if the type of the block is UnorderedList or OrderedList.","$ref":"#/definitions/DocumentBodyList"},"table":{"description":"Table. It must contain a value if the type of the block is Table.","$ref":"#/definitions/DocumentBodyTable"}}},"DocumentText":{"type":"object","required":["text"],"properties":{"text":{"type":"string","description":"Text."},"marks":{"type":"array","description":"The unique list of marks (whether it is bold and/or underlined etc.) for the text.","uniqueItems":true,"items":{"type":"string","enum":["Bold","Italic","Underline","Strikethrough","Subscript","Superscript"]}},"hyperlink":{"type":"string","description":"The URL of the page OR an email OR the reference to the knowledge article that the hyperlink goes to. Possible URL value types are https://<url link> | mailto:<email> | grn:knowledge:::documentVariation/<knowledgeBaseId>/<documentId>/<variationId> | grn:knowledge:::document/<knowledgeBaseId>/<documentId> | grn:knowledge:::category/<knowledgeBaseId>/<categoryId> | grn:knowledge:::label/<knowledgeBaseId>/<labelId>"},"properties":{"description":"The properties for the text.","$ref":"#/definitions/DocumentTextProperties"}}},"DocumentTextProperties":{"type":"object","properties":{"fontSize":{"type":"string","description":"The font size for the text. The valid values in 'em'.","enum":["XxSmall","XSmall","Small","Medium","Large","XLarge","XxLarge","XxxLarge"]},"textColor":{"type":"string","description":"The text color for the text. The valid values in hex color code representation. For example black color - #000000"},"backgroundColor":{"type":"string","description":"The background color for the text. The valid values in hex color code representation. 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Available versions are 2 and 3, default is 2"}}},"KnowledgeImportJobError":{"type":"object","properties":{"message":{"type":"string"},"code":{"type":"string"},"status":{"type":"integer","format":"int32"},"entityId":{"type":"string"},"entityName":{"type":"string"},"messageWithParams":{"type":"string"},"messageParams":{"type":"object","additionalProperties":{"type":"string"}},"contextId":{"type":"string"},"details":{"type":"array","items":{"$ref":"#/definitions/Detail"}},"errors":{"type":"array","items":{"$ref":"#/definitions/ErrorBody"}},"limit":{"$ref":"#/definitions/Limit"},"documentIndex":{"type":"integer","format":"int32","description":"Index of the faulty document."}}},"KnowledgeImportJobReport":{"type":"object","properties":{"errors":{"type":"array","description":"List of errors occurred during processing import.","items":{"$ref":"#/definitions/KnowledgeImportJobError"}},"statistics":{"description":"Statistics related to the import job.","$ref":"#/definitions/KnowledgeImportJobStatistics"}}},"KnowledgeImportJobResponse":{"type":"object","required":["fileType","uploadKey"],"properties":{"id":{"type":"string","description":"Id of the import job","readOnly":true},"downloadURL":{"type":"string","description":"The URL of the location at which the caller can download the imported file."},"failedEntitiesURL":{"type":"string","description":"The URL of the location at which the caller can download the entities in json format that failed during the import."},"uploadKey":{"type":"string","description":"Upload key"},"fileType":{"type":"string","description":"File type of the document","enum":["Json","Csv","Xlsx"]},"settings":{"description":"Additional optional settings","$ref":"#/definitions/KnowledgeImportJobSettings"},"status":{"type":"string","description":"Status of the import job","readOnly":true,"enum":["Created","ValidationInProgress","ValidationCompleted","ValidationFailed","Started","InProgress","Completed","PartialCompleted","Failed","AbortRequested","Aborted"]},"report":{"description":"Report of the import job","readOnly":true,"$ref":"#/definitions/KnowledgeImportJobReport"},"knowledgeBase":{"description":"Knowledge base which document import does belong to","readOnly":true,"$ref":"#/definitions/KnowledgeBase"},"createdBy":{"description":"The user who created the operation","readOnly":true,"$ref":"#/definitions/UserReference"},"dateCreated":{"type":"string","format":"date-time","description":"Created date. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"dateModified":{"type":"string","format":"date-time","description":"Last modified date. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"skipConfirmationStep":{"type":"boolean","description":"If enabled pre-validation step will be skipped."},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"KnowledgeImportJobSettings":{"type":"object","properties":{"importAsNew":{"type":"boolean","description":"If enabled import creates a new document even if update is available."},"visible":{"type":"boolean","description":"If specified, import will override the visibility of the imported documents."},"categoryId":{"type":"string","description":"If specified, import will override the category of the imported documents."},"labelIds":{"type":"array","description":"If specified, import will add this labels to the imported documents.","items":{"type":"string"}}}},"KnowledgeImportJobStatistics":{"type":"object","properties":{"countDocumentImportActivityCreate":{"type":"integer","format":"int32","description":"Number of documents 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import."},"countCategoryValidationSuccess":{"type":"integer","format":"int32","description":"Number of categories that validated successfully for import."},"countCategoryValidationFailure":{"type":"integer","format":"int32","description":"Number of categories that failed validation for import."},"countCategoryImportSuccess":{"type":"integer","format":"int32","description":"Number of imported categories."},"countCategoryImportFailure":{"type":"integer","format":"int32","description":"Number of categories failed to import."},"countLabelValidationSuccess":{"type":"integer","format":"int32","description":"Number of labels that validated successfully for import."},"countLabelValidationFailure":{"type":"integer","format":"int32","description":"Number of labels that failed validation for import."},"countLabelImportSuccess":{"type":"integer","format":"int32","description":"Number of imported labels."},"countLabelImportFailure":{"type":"integer","format":"int32","description":"Number of labels 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autocomplete suggestions for the matching knowledge documents."},"pageSize":{"type":"integer","format":"int32","description":"Page size of the returned results."},"includeDraftDocuments":{"type":"boolean","description":"Indicates whether the suggestion results would also include draft documents."},"interval":{"description":"Retrieves the documents created/modified/published in specified date and time range.","$ref":"#/definitions/DocumentQueryInterval"},"filter":{"description":"Filter for the document suggestions.","$ref":"#/definitions/DocumentQuery"}}},"KnowledgeDocumentSearch":{"type":"object","required":["query"],"properties":{"query":{"type":"string","description":"Query to search content in the knowledge base. 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If applied, the returned results will have an equal or higher confidence than the threshold."},"answerGeneration":{"description":"The results with AI-generated answer if the answerMode request property contains \"AnswerGeneration\".","$ref":"#/definitions/KnowledgeAnswerGenerationResponse"}}},"KnowledgeDocumentSearchResult":{"type":"object","properties":{"confidence":{"type":"number","format":"double","description":"The confidence associated with a document with respect to a search query."},"document":{"description":"Document that matched the query.","$ref":"#/definitions/KnowledgeSearchDocumentResponse"}}},"KnowledgeSearchDocumentResponse":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"title":{"type":"string","description":"Document title, having a limit of 500 words."},"visible":{"type":"boolean","description":"Indicates if the knowledge document should be included in search results."},"alternatives":{"type":"array","description":"List of alternate phrases related to the title which improves search results.","items":{"$ref":"#/definitions/KnowledgeDocumentAlternative"}},"state":{"type":"string","description":"State of the document.","enum":["Draft","Published","Archived"]},"dateCreated":{"type":"string","format":"date-time","description":"Document creation date-time. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"dateModified":{"type":"string","format":"date-time","description":"Document last modification date-time. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"dateImported":{"type":"string","format":"date-time","description":"Document import date-time, or null if was not imported. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"lastPublishedVersionNumber":{"type":"integer","format":"int32","description":"The last published version number of the document."},"datePublished":{"type":"string","format":"date-time","description":"The date on which the document was last published. Date time is represented as an ISO-8601 string. 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Article: Full article was shown. Snippet: A snippet from the article was shown. 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It can be a built-in one such as builtin:number or a custom entity type such as BeverageType."},"entityName":{"type":"string","description":"The name that this named entity type is bound to."}}},"NamedEntityTypeDefinition":{"type":"object","required":["mechanism","name"],"properties":{"name":{"type":"string","description":"The name of the entity type."},"description":{"type":"string","description":"Description of the of the named entity type."},"mechanism":{"description":"The mechanism enabling detection of the named entity type.","$ref":"#/definitions/NamedEntityTypeMechanism"}}},"NamedEntityTypeItem":{"type":"object","required":["value"],"properties":{"value":{"type":"string","description":"A value for an named entity type definition."},"synonyms":{"type":"array","description":"Synonyms for the given named entity value.","items":{"type":"string"}},"additionalLanguages":{"type":"object","description":"Additional Language Synonyms for the given named entity value.","additionalProperties":{"$ref":"#/definitions/AdditionalLanguagesSynonyms"}}}},"NamedEntityTypeMechanism":{"type":"object","required":["items","type"],"properties":{"items":{"type":"array","description":"The items that define the named entity type.","items":{"$ref":"#/definitions/NamedEntityTypeItem"}},"restricted":{"type":"boolean","description":"Whether the named entity type is restricted to the items provided. Default: false"},"type":{"type":"string","description":"The type of the mechanism.","enum":["DynamicList","List","Regex","Unknown"]}}},"NluDomain":{"type":"object","required":["name"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string","description":"The name of the NLU domain."},"language":{"type":"string","description":"The language culture of the NLU domain, e.g. `en-us`, `de-de`."},"draftVersion":{"description":"The draft version of that NLU domain.","readOnly":true,"$ref":"#/definitions/NluDomainVersion"},"lastPublishedVersion":{"description":"The last published version of that NLU domain.","readOnly":true,"$ref":"#/definitions/NluDomainVersion"},"dateCreated":{"type":"string","format":"date-time","description":"The date when the NLU domain was created. Date time is represented as an ISO-8601 string. 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For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"engineVersion":{"type":"string","description":"The version of the NLU engine to use."},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"NluDomainVersion":{"type":"object","required":["language"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"domain":{"description":"The NLU domain of the version.","readOnly":true,"$ref":"#/definitions/NluDomain"},"description":{"type":"string","description":"The description of the NLU domain version."},"language":{"type":"string","description":"The language that the NLU domain version supports."},"published":{"type":"boolean","description":"Whether this NLU domain version has been published.","readOnly":true},"dateCreated":{"type":"string","format":"date-time","description":"The date when the NLU domain version was created. Date time is represented as an ISO-8601 string. 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For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"trainingStatus":{"type":"string","description":"The training status of the NLU domain version.","readOnly":true,"enum":["Untrained","Training","Trained","Error","Unknown"]},"evaluationStatus":{"type":"string","description":"The evaluation status of the NLU domain version.","readOnly":true,"enum":["Unevaluated","Evaluating","Evaluated","Error"]},"intents":{"type":"array","description":"The intents defined for this NLU domain version.","items":{"$ref":"#/definitions/IntentDefinition"}},"entityTypes":{"type":"array","description":"The entity types defined for this NLU domain version.","items":{"$ref":"#/definitions/NamedEntityTypeDefinition"}},"entities":{"type":"array","description":"The entities defined for this NLU domain version.This field is mutually exclusive with entityTypeBindings","items":{"$ref":"#/definitions/NamedEntityDefinition"}},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"NluUtterance":{"type":"object","required":["segments"],"properties":{"id":{"type":"string","description":"ID of the utterance.","readOnly":true},"segments":{"type":"array","description":"The list of segments that that constitute this utterance for the given intent.","items":{"$ref":"#/definitions/NluUtteranceSegment"}}}},"NluUtteranceSegment":{"type":"object","required":["text"],"properties":{"text":{"type":"string","description":"The text of the segment."},"entity":{"description":"The entity annotation of the segment.","$ref":"#/definitions/NamedEntityAnnotation"}}},"NluDomainListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/NluDomain"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"lastUri":{"type":"string","format":"uri"},"firstUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"previousUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"DetectedNamedEntity":{"type":"object","properties":{"name":{"type":"string","description":"The name of the detected named entity.","readOnly":true},"entityType":{"type":"string","description":"The type of the detected named entity.","readOnly":true},"probability":{"type":"number","format":"double","description":"The probability of the detected named entity.","readOnly":true},"value":{"description":"The value of the detected named entity.","readOnly":true,"$ref":"#/definitions/DetectedNamedEntityValue"}}},"DetectedNamedEntityValue":{"type":"object","properties":{"raw":{"type":"string","description":"The raw value of the detected named entity.","readOnly":true},"resolved":{"type":"string","description":"The resolved value of the detected named entity.","readOnly":true},"unit":{"type":"string","description":"The unit of the detected amount of money entity, e.g. EUR, USD.","readOnly":true,"allowEmptyValue":true}}},"IntentFeedback":{"type":"object","properties":{"name":{"type":"string","description":"The name of the detected intent.","readOnly":true},"probability":{"type":"number","format":"double","description":"The probability of the detected intent.","readOnly":true},"entities":{"type":"array","description":"The collection of named entities detected.","readOnly":true,"items":{"$ref":"#/definitions/DetectedNamedEntity"}},"assessment":{"type":"string","description":"The assessment on the detection for feedback text.","enum":["Incorrect","Correct","Unknown","Disabled"]}}},"NluFeedbackResponse":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"text":{"type":"string","description":"The feedback text."},"intents":{"type":"array","description":"Detected intent of the utterance","items":{"$ref":"#/definitions/IntentFeedback"}},"version":{"description":"The domain version of the feedback.","readOnly":true,"$ref":"#/definitions/NluDomainVersion"},"dateCreated":{"type":"string","format":"date-time","description":"The date when the feedback was created. 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For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"language":{"type":"string","description":"The language of the version to which feedback is linked, e.g. en-us, de-de"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"NluFeedbackRequest":{"type":"object","required":["intents","text","versionId"],"properties":{"text":{"type":"string","description":"The feedback text."},"intents":{"type":"array","description":"Detected intent of the utterance","items":{"$ref":"#/definitions/IntentFeedback"}},"versionId":{"type":"string","description":"The domain version ID of the feedback."},"language":{"type":"string","description":"The language of the version to which feedback is linked, e.g. en-us, de-de"}}},"NluFeedbackListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/NluFeedbackResponse"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"lastUri":{"type":"string","format":"uri"},"firstUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"previousUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"Draft":{"type":"object","required":["name"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string","description":"Draft name"},"miner":{"description":"Miner to which the draft belongs.","readOnly":true,"$ref":"#/definitions/Miner"},"intents":{"type":"array","description":"Draft intent object.","readOnly":true,"items":{"$ref":"#/definitions/DraftIntents"}},"topics":{"type":"array","description":"Draft topic object.","readOnly":true,"items":{"$ref":"#/definitions/DraftTopics"}},"dateCreated":{"type":"string","format":"date-time","example":"2020-05-20T23:56:07.268","description":"Date when the draft was created. 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(Must be within 24 hours). Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"ButtonComponent":{"type":"object","properties":{"title":{"type":"string","description":"Text to show inside the button."},"actions":{"description":"The button actions (Deprecated).","$ref":"#/definitions/ContentActions"}},"description":"Structured template button object."},"ContentActions":{"type":"object","properties":{"url":{"type":"string","description":"A URL of a web page to direct the user to."},"urlTarget":{"type":"string","description":"The target window in which to open the URL. If empty will open a blank page or tab."},"textback":{"type":"string","description":"Text to be returned as the payload from a ButtonResponse when a button is clicked. The textback and title are a combination which will have to be unique across each card and carousel in order to determine which button was clicked in that card or carousel."}},"description":"User actions available on the content. All actions are optional and all actions are executed simultaneously."},"ContentAttachment":{"type":"object","required":["mediaType"],"properties":{"id":{"type":"string","description":"Provider specific ID for attachment. For example, a LINE sticker ID."},"mediaType":{"type":"string","description":"The type of attachment this instance represents.","enum":["Image","Video","Audio","File","Link"]},"url":{"type":"string","description":"URL of the attachment."},"mime":{"type":"string","description":"Attachment mime type (https://www.iana.org/assignments/media-types/media-types.xhtml)."},"text":{"type":"string","description":"Text associated with attachment such as an image caption."},"sha256":{"type":"string","description":"Secure hash of the attachment content."},"filename":{"type":"string","description":"Suggested file name for attachment."},"contentSizeBytes":{"type":"integer","format":"int64","description":"Size in bytes of the attachment content."}},"description":"Attachment object."},"ContentCard":{"type":"object","required":["actions","title"],"properties":{"title":{"type":"string","description":"Text to show in the title."},"description":{"type":"string","description":"Text to show in the description."},"image":{"type":"string","description":"URL of an image."},"video":{"type":"string","description":"URL of a video."},"defaultAction":{"description":"The default button action.","$ref":"#/definitions/ContentCardAction"},"actions":{"type":"array","description":"An array of action objects.","items":{"$ref":"#/definitions/ContentCardAction"}}},"description":"Card content object."},"ContentCardAction":{"type":"object","properties":{"type":{"type":"string","description":"Describes the type of action.","enum":["Link","Postback"]},"text":{"type":"string","description":"The response text from the button click."},"payload":{"type":"string","description":"Text to be returned as the payload from a ButtonResponse when a button is clicked. The payload and text are a combination which will have to be unique across each card and carousel in order to determine which button was clicked in that card or carousel."},"url":{"type":"string","description":"A URL of a web page to direct the user to."}},"description":"A card action that a user can take."},"ContentCarousel":{"type":"object","required":["cards"],"properties":{"cards":{"type":"array","description":"An array of card objects.","items":{"$ref":"#/definitions/ContentCard"}}},"description":"Carousel content object."},"ContentGeneric":{"type":"object","properties":{"title":{"type":"string","description":"Text to show in the title."},"description":{"type":"string","description":"Text to show in the description."},"image":{"type":"string","description":"URL of an image."},"video":{"type":"string","description":"URL of a video."},"actions":{"description":"Actions to be taken (Deprecated).","$ref":"#/definitions/ContentActions"},"components":{"type":"array","description":"An array of component objects.","items":{"$ref":"#/definitions/ButtonComponent"}}},"description":"Deprecated, should use Card."},"ContentList":{"type":"object","properties":{"id":{"type":"string","description":"A unique ID assigned to this rich message content."},"listType":{"type":"string","description":"The type of list this instance represents.","enum":["Selection","Vertical"]},"title":{"type":"string","description":"Text to show in the title."},"description":{"type":"string","description":"Text to show in the description."},"submitLabel":{"type":"string","description":"Label for Submit button."},"actions":{"description":"The list actions (Deprecated).","$ref":"#/definitions/ContentActions"},"components":{"type":"array","description":"An array of component objects.","items":{"$ref":"#/definitions/ListItemComponent"}}},"description":"List content object."},"ContentLocation":{"type":"object","properties":{"url":{"type":"string","description":"URL of the Location."},"address":{"type":"string","description":"Location postal address."},"text":{"type":"string","description":"Location name."},"latitude":{"type":"number","format":"double","description":"Latitude of the location."},"longitude":{"type":"number","format":"double","description":"Longitude of the location."}},"description":"Location object."},"ContentNotificationTemplate":{"type":"object","required":["body"],"properties":{"id":{"type":"string","description":"The messaging provider template ID. For WhatsApp, 'namespace@name'."},"language":{"type":"string","description":"Template language."},"header":{"description":"The template header.","$ref":"#/definitions/NotificationTemplateHeader"},"body":{"description":"The template body.","$ref":"#/definitions/NotificationTemplateBody"},"footer":{"description":"The template footer.","$ref":"#/definitions/NotificationTemplateFooter"}},"description":"Template notification object."},"ContentPostback":{"type":"object","required":["payload"],"properties":{"id":{"type":"string","description":"An ID assigned to the button response."},"text":{"type":"string","description":"The response text from the button click."},"payload":{"type":"string","description":"The response payload associated with the clicked button."}},"description":"Postback response object representing the click of a rich media button (Deprecated)."},"ContentQuickReply":{"type":"object","required":["payload","text"],"properties":{"id":{"type":"string","description":"A unique ID assigned to the quick reply (Deprecated)."},"text":{"type":"string","description":"Text to show inside the quick reply. This is also used as the response text after clicking on the quick reply."},"payload":{"type":"string","description":"Content of the payload included in the quick reply response. Could be an ID identifying the quick reply response."},"image":{"type":"string","description":"URL of an image associated with the quick reply."},"action":{"type":"string","description":"Specifies the type of action that is triggered upon clicking the quick reply.","enum":["Message"]}},"description":"Quick reply object."},"ContentQuickReplyV2":{"type":"object","required":["actions","title"],"properties":{"title":{"type":"string","description":"Text to show as the title of the quick reply."},"actions":{"type":"array","description":"An array of quick reply objects.","items":{"$ref":"#/definitions/ContentQuickReply"}}},"description":"Quick reply object V2."},"ContentReaction":{"type":"object","required":["count","reactionType"],"properties":{"reactionType":{"type":"string","description":"Type of reaction.","enum":["Like","Love","Wow","Haha","Sad","Angry","Thankful","Pride","Care","Share","Comment","View"]},"count":{"type":"integer","format":"int32","description":"Number of users that reacted this way to the message."}},"description":"User reaction to public message."},"ContentStory":{"type":"object","required":["type","url"],"properties":{"type":{"type":"string","description":"Type of ephemeral story attachment.","enum":["Mention","Reply"]},"url":{"type":"string","description":"URL to the ephemeral story."},"replyToId":{"type":"string","description":"ID of the ephemeral story being replied to."}},"description":"An ephemeral story."},"ContentText":{"type":"object","required":["body"],"properties":{"type":{"type":"string","description":"Type of text content.","enum":["Text"]},"body":{"type":"string","description":"Text to be shown for this content element."}},"description":"Message content element containing text only."},"ListItemComponent":{"type":"object","properties":{"id":{"type":"string","description":"An ID assigned to this list item."},"rmid":{"type":"string","description":"An ID of the rich message instance."},"type":{"type":"string","description":"The type of list item to render.","enum":["ListItem","ListItemBig"]},"image":{"type":"string","description":"URL of an image."},"title":{"type":"string","description":"The main headline of the list item."},"description":{"type":"string","description":"Text to show in the list item description."},"actions":{"description":"The list item actions (Deprecated).","$ref":"#/definitions/ContentActions"}},"description":"An entry in a List template."},"MessageContent":{"type":"object","required":["contentType"],"properties":{"contentType":{"type":"string","description":"Type of this content element.","enum":["Attachment","Location","QuickReply","Notification","GenericTemplate","ListTemplate","Postback","Reactions","Mention","ButtonResponse","Story","Card","Carousel","Text","QuickReplyV2"]},"location":{"description":"Location content.","$ref":"#/definitions/ContentLocation"},"attachment":{"description":"Attachment content.","$ref":"#/definitions/ContentAttachment"},"quickReply":{"description":"Quick reply content.","$ref":"#/definitions/ContentQuickReply"},"buttonResponse":{"description":"Button response content.","$ref":"#/definitions/ContentButtonResponse"},"generic":{"description":"Generic content (Deprecated).","$ref":"#/definitions/ContentGeneric"},"list":{"description":"List content (Deprecated).","$ref":"#/definitions/ContentList"},"template":{"description":"Template notification content.","$ref":"#/definitions/ContentNotificationTemplate"},"reactions":{"type":"array","description":"A set of reactions to a message.","items":{"$ref":"#/definitions/ContentReaction"}},"mention":{"description":"Mention content.","$ref":"#/definitions/MessagingRecipient"},"postback":{"description":"Structured message postback (Deprecated).","$ref":"#/definitions/ContentPostback"},"story":{"description":"Ephemeral story content.","$ref":"#/definitions/ContentStory"},"card":{"description":"Card content","$ref":"#/definitions/ContentCard"},"carousel":{"description":"Carousel content","$ref":"#/definitions/ContentCarousel"},"text":{"description":"Text content.","$ref":"#/definitions/ContentText"},"quickReplyV2":{"description":"Quick reply V2 content.","$ref":"#/definitions/ContentQuickReplyV2"}},"description":"Message content element. If contentType = \"Attachment\" only one item is allowed."},"MessagingRecipient":{"type":"object","required":["id"],"properties":{"nickname":{"type":"string","description":"Nickname or display name of the recipient.","readOnly":true},"id":{"type":"string","description":"The recipient ID specific to the provider."},"idType":{"type":"string","description":"The recipient ID type. This is used to indicate the format used for the ID.","enum":["Email","Phone","Opaque","Topic"]},"image":{"type":"string","description":"URL of an image that represents the recipient.","readOnly":true},"firstName":{"type":"string","description":"First name of the recipient.","readOnly":true},"lastName":{"type":"string","description":"Last name of the recipient.","readOnly":true},"email":{"type":"string","description":"E-mail address of the recipient.","readOnly":true},"additionalIds":{"type":"array","description":"List of recipient additional identifiers","items":{"$ref":"#/definitions/RecipientAdditionalIdentifier"}}},"description":"Information about the recipient the message is sent to or received from."},"NotificationTemplateBody":{"type":"object","required":["parameters"],"properties":{"text":{"type":"string","description":"Body text. For WhatsApp, ignored."},"parameters":{"type":"array","description":"Template parameters for placeholders in template.","items":{"$ref":"#/definitions/NotificationTemplateParameter"}}},"description":"Template body object."},"NotificationTemplateFooter":{"type":"object","properties":{"text":{"type":"string","description":"Footer text. For WhatsApp, ignored."}},"description":"Template footer object."},"NotificationTemplateHeader":{"type":"object","required":["type"],"properties":{"type":{"type":"string","description":"Template header type.","enum":["Text","Media"]},"text":{"type":"string","description":"Header text. For WhatsApp, ignored."},"media":{"description":"Media template header image.","$ref":"#/definitions/ContentAttachment"},"parameters":{"type":"array","description":"Template parameters for placeholders in template.","items":{"$ref":"#/definitions/NotificationTemplateParameter"}}},"description":"Template header object."},"NotificationTemplateParameter":{"type":"object","required":["text"],"properties":{"name":{"type":"string","description":"Parameter name."},"text":{"type":"string","description":"Parameter text value."}},"description":"Template parameters for placeholders in template."},"RecipientAdditionalIdentifier":{"type":"object","required":["type","value"],"properties":{"type":{"type":"string","description":"Type of the Identifier","readOnly":true,"enum":["Deployment","Subject","Topic","IngestionRule","IngestionRuleVersion"]},"value":{"type":"string","description":"The Identifier value.","readOnly":true}},"description":"Additional identifiers for describing messaging recipient."},"IpAddressRange":{"type":"object","properties":{"cidr":{"type":"string"},"service":{"type":"string","enum":["data-actions","smtp","audiohook","open-messaging","api"]},"region":{"type":"string"}}},"IpAddressRangeListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/IpAddressRange"}}}},"ActionEventRequest":{"type":"object","required":["actionId","actionState","sessionId"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"sessionId":{"type":"string","description":"UUID of the customer session for this action."},"actionId":{"type":"string","description":"UUID for the action, as returned by the Ping endpoint when the action was qualified."},"actionState":{"type":"string","description":"State the action is transitioning to.","enum":["accepted","rejected","timedout","errored","ignored","qualified","offered","started","engaged","qualifiedOutsideSchedule","offeredOutsideSchedule","abandoned","completed","frequencyCapReached"]},"errorCode":{"type":"string","description":"Client defined error code (when state transitions to errored)"},"errorMessage":{"type":"string","description":"Message of the error returned when the action fails (when state transitions to errored)"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"AppEventResponse":{"type":"object","required":["app","attributes","createdDate","customerId","customerIdType","device","eventName","id","screenName","session","traits"],"properties":{"id":{"type":"string","description":"System-generated UUID for the event."},"customerId":{"type":"string","description":"Identifier of the customer in the source of the event."},"customerIdType":{"type":"string","description":"Type of identifier for the customer ID (cookie, email etc.)."},"eventName":{"type":"string","description":"Represents the action the customer performed. A good event name is typically an object followed by the action performed in past tense (e.g. screen_viewed, order_completed, user_registered)."},"screenName":{"type":"string","description":"The name of the screen in the app that the event took place."},"app":{"description":"Application that the customer is interacting with.","$ref":"#/definitions/JourneyApp"},"device":{"description":"Customer's device.","$ref":"#/definitions/Device"},"ipOrganization":{"type":"string","description":"Customer's IP-based organization or ISP name."},"geolocation":{"description":"Customer's geolocation.","$ref":"#/definitions/JourneyGeolocation"},"sdkLibrary":{"description":"SDK library used to generate the event.","$ref":"#/definitions/SdkLibrary"},"networkConnectivity":{"description":"Information relating to the device's network connectivity.","$ref":"#/definitions/NetworkConnectivity"},"mktCampaign":{"description":"Marketing / traffic source information.","$ref":"#/definitions/JourneyCampaign"},"session":{"description":"The app session the event belongs to.","$ref":"#/definitions/AppEventResponseSession"},"searchQuery":{"type":"string","description":"Represents the keywords in a customer search query."},"attributes":{"type":"object","description":"User-defined attributes associated with a particular event.","additionalProperties":{"$ref":"#/definitions/CustomEventAttribute"}},"traits":{"type":"object","description":"Traits are attributes intrinsic to the customer that may be sent in selected events (e.g. email, name, phone).","additionalProperties":{"$ref":"#/definitions/CustomEventAttribute"}},"createdDate":{"type":"string","format":"date-time","description":"UTC timestamp indicating when the event actually took place. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"}}},"AppEventResponseSession":{"type":"object","required":["createdDate","durationInSeconds","eventCount","id","screenviewCount"],"properties":{"id":{"type":"string","description":"ID of the app session."},"durationInSeconds":{"type":"integer","format":"int32","description":"Indicates how long the customer has been in the app within this session."},"eventCount":{"type":"integer","format":"int32","description":"The count of all events recorded during this session."},"screenviewCount":{"type":"integer","format":"int32","description":"The count of all screen views recorded during this session."},"referrer":{"description":"The referrer of the first event in the app session.","$ref":"#/definitions/Referrer"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true},"createdDate":{"type":"string","format":"date-time","description":"UTC timestamp of the session's first event, that is when the session starts. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"}}},"AppEventRequest":{"type":"object","required":["app","createdDate","customerCookieId","device","eventName","screenName"],"properties":{"eventName":{"type":"string","description":"Represents the action the customer performed. Event types are created for each unique event name and can be faceted on in segment and outcome conditions. A valid event name must only contain alphanumeric characters and underscores. A good event name is typically an object followed by the action performed in past tense, e.g. screen_viewed, search_performed, user_registered."},"screenName":{"type":"string","description":"The name of the screen, view, or fragment in the app where the event took place."},"app":{"description":"Application that the customer is interacting with.","$ref":"#/definitions/JourneyApp"},"device":{"description":"Customer's device.","$ref":"#/definitions/RequestDevice"},"sdkLibrary":{"description":"SDK library used to generate the event.","$ref":"#/definitions/SdkLibrary"},"networkConnectivity":{"description":"Information relating to the device's network connectivity.","$ref":"#/definitions/NetworkConnectivity"},"referrerUrl":{"type":"string","description":"The referrer URL of the first event in the app session."},"searchQuery":{"type":"string","description":"Represents the keywords in a customer search query."},"attributes":{"type":"object","description":"User-defined attributes associated with a particular event. These attributes provide additional context about the event. For example, items_in_cart or subscription_level.","additionalProperties":{"$ref":"#/definitions/CustomEventAttribute"}},"traits":{"type":"object","description":"Traits are attributes intrinsic to the customer that may be sent in selected events, (e.g. email, lastName, cellPhone). Traits are used to collect information for identity resolution. For example, the same person might be using an application on different devices which might create two sessions with different customerIds. Additional information can be provided as traits to help link those two sessions and customers to a single external contact through common identifiers that were submitted via a form fill, message, or other input in both sessions.","additionalProperties":{"$ref":"#/definitions/CustomEventAttribute"}},"customerCookieId":{"type":"string","description":"A UUID representing the customer associated with the app event. This is expected to be set per application install or device and can be used to identify a single customer across multiple sessions. This identifier, along with others passed as traits, is used for identity resolution."},"createdDate":{"type":"string","format":"date-time","description":"UTC timestamp indicating when the event actually took place, events older than an hour will be rejected. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"}}},"RequestDevice":{"type":"object","required":["category","osFamily","osVersion","type"],"properties":{"category":{"type":"string","description":"Device category.","enum":["desktop","mobile","tablet","other"]},"type":{"type":"string","description":"Device type (e.g. iPad, iPhone, Other)."},"isMobile":{"type":"boolean","description":"Flag that is true for mobile devices."},"screenHeight":{"type":"integer","format":"int32","description":"Device's screen height."},"screenWidth":{"type":"integer","format":"int32","description":"Device's screen width."},"screenDensity":{"type":"integer","format":"int32","description":"Device's screen density, measured as a scale factor where a value of 1 represents a baseline 1:1 ratio of pixels to logical (device-independent) pixels."},"fingerprint":{"type":"string","description":"Fingerprint generated by looking at the individual device features."},"osFamily":{"type":"string","description":"Operating system family."},"osVersion":{"type":"string","description":"Operating system version."},"manufacturer":{"type":"string","description":"Manufacturer of the device."}}},"DeploymentPing":{"type":"object","properties":{"actions":{"type":"array","description":"Collection of actions to be offered or displayed to the visitor.","items":{"$ref":"#/definitions/DeploymentWebAction"}},"pollIntervalMilliseconds":{"type":"integer","format":"int32","description":"Custom poll interval in milliseconds; when the return value is -1, disable pings."}}},"DeploymentWebAction":{"type":"object","required":["actionMapId","actionMapVersion","id","mediaType","sessionId"],"properties":{"id":{"type":"string","description":"System-generated UUID for the action."},"mediaType":{"type":"string","description":"Action media type used to deliver the action.","enum":["webchat","webMessagingOffer","contentOffer","integrationAction","architectFlow","openAction"]},"customerId":{"type":"string","description":"ID string of the customer that the action was triggered for."},"customerIdType":{"type":"string","description":"Type of the customer ID that the action was triggered for."},"actionMapId":{"type":"string","description":"ID of the action map that triggered the action."},"actionMapVersion":{"type":"integer","format":"int32","description":"Version of the action map that triggered the action."},"sessionId":{"type":"string","description":"ID of the session that the action was triggered for."},"webMessagingOfferProperties":{"description":"Web messaging offer specific properties.","$ref":"#/definitions/WebMessagingOfferProperties"},"contentOfferProperties":{"description":"Content offer specific properties.","$ref":"#/definitions/ContentOffer"},"openActionProperties":{"description":"Open action specific properties.","$ref":"#/definitions/OpenActionProperties"}}},"OpenActionProperties":{"type":"object","properties":{"openActionName":{"type":"string","description":"The specific type of the open action."},"configurationFields":{"type":"object","description":"Custom fields defined in the schema referenced by the open action type selected.","additionalProperties":{"type":"object"}}}},"WebMessagingOfferProperties":{"type":"object","properties":{"offerText":{"type":"string","description":"Text value to be used when inviting a visitor to engage with a web messaging offer."}}},"ResponsePage":{"type":"object","required":["domain","hostname","pathname","title","url"],"properties":{"url":{"type":"string","description":"The page URL."},"title":{"type":"string","description":"Title of the page."},"domain":{"type":"string","description":"Domain of the page's URL."},"fragment":{"type":"string","description":"Fragment or hash of the page's URL."},"hostname":{"type":"string","description":"Hostname of the page's URL."},"keywords":{"type":"string","description":"Keywords from the HTML <meta> tag of the page."},"lang":{"type":"string","description":"ISO 639-1 language code for the page as defined in the <html> tag."},"pathname":{"type":"string","description":"Path name of the page for the event."},"queryString":{"type":"string","description":"Query string that is passed to the page in the current event."}}},"WebEventBrowser":{"type":"object","required":["family","version"],"properties":{"family":{"type":"string","description":"Browser family (e.g. Chrome, Safari, Firefox)."},"version":{"type":"string","description":"Browser version (e.g. 68.0.3440.84)."},"lang":{"type":"string","description":"Language the browser is set to. Must conform to BCP 47."}}},"WebEventDevice":{"type":"object","required":["category","osFamily","osVersion","type"],"properties":{"category":{"type":"string","description":"Device category.","enum":["desktop","mobile","tablet","other"]},"type":{"type":"string","description":"Device type (e.g. iPad, iPhone, Other)."},"isMobile":{"type":"boolean","description":"Flag that is true for mobile devices."},"screenHeight":{"type":"integer","format":"int32","description":"Device's screen height."},"screenWidth":{"type":"integer","format":"int32","description":"Device's screen width."},"screenDensity":{"type":"integer","format":"int32","description":"Device's screen density, measured as a scale factor where a value of 1 represents a baseline 1:1 ratio of pixels to logical (device-independent) pixels."},"osFamily":{"type":"string","description":"Operating system family."},"osVersion":{"type":"string","description":"Operating system version."},"manufacturer":{"type":"string","description":"Manufacturer of the device."}}},"WebEventResponse":{"type":"object","required":["attributes","authenticated","browser","createdDate","customerId","customerIdType","device","eventName","page","session","traits","userAgentString"],"properties":{"customerId":{"type":"string","description":"Identifier of the customer in the source of the event."},"eventName":{"type":"string","description":"Represents the action the customer performed. Event types are created for each unique event name and can be faceted on in segment and outcome conditions. A valid event name must only contain alphanumeric characters and underscores. A good event name is typically an object followed by the action performed in past tense, e.g. page_viewed, order_completed, user_registered."},"customerIdType":{"type":"string","description":"Type of identifier for the customer ID (e.g., cookie)."},"page":{"description":"The webpage where the user interaction occurred.","$ref":"#/definitions/ResponsePage"},"userAgentString":{"type":"string","description":"HTTP User-Agent string (see https://tools.ietf.org/html/rfc1945#section-10.15)."},"browser":{"description":"Customer's browser.","$ref":"#/definitions/WebEventBrowser"},"device":{"description":"Customer's device.","$ref":"#/definitions/WebEventDevice"},"searchQuery":{"type":"string","description":"Represents the keywords in a customer search query."},"ipOrganization":{"type":"string","description":"Customer's IP-based organization or ISP name."},"geolocation":{"description":"Customer's geolocation.","$ref":"#/definitions/JourneyGeolocation"},"mktCampaign":{"description":"Urchin Tracking Module (UTM) parameters used to track the effectiveness of online marketing campaigns.","$ref":"#/definitions/JourneyCampaign"},"session":{"description":"The session that the event belongs to.","$ref":"#/definitions/WebEventResponseSession"},"referrer":{"description":"Identifies the web page that originally generated the request for the current page being viewed.","$ref":"#/definitions/Referrer"},"attributes":{"type":"object","description":"User-defined attributes associated with a particular event. These attributes provide additional context about the event. For example, items_in_cart or subscription_level.","additionalProperties":{"$ref":"#/definitions/CustomEventAttribute"}},"traits":{"type":"object","description":"Traits are attributes intrinsic to the customer that may be sent in selected events, (e.g. email, lastName, cellPhone). Traits are used to collect information for identity resolution. For example, the same person might be using an application on different devices which might create two sessions with different customerIds. Additional information can be provided as traits to help link those two sessions and customers to a single external contact through common identifiers that were submitted via a form fill, message, or other input in both sessions.","additionalProperties":{"$ref":"#/definitions/CustomEventAttribute"}},"authenticated":{"type":"boolean","description":"Indicates whether the event was produced during an authenticated session."},"createdDate":{"type":"string","format":"date-time","description":"UTC timestamp indicating when the event actually took place, events older than an hour will be rejected. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"}}},"WebEventResponseSession":{"type":"object","required":["createdDate","durationInSeconds","eventCount","pageviewCount"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"durationInSeconds":{"type":"integer","format":"int32","description":"Indicates how long the customer has been on the site within this session."},"eventCount":{"type":"integer","format":"int32","description":"The count of all events recorded during this session."},"pageviewCount":{"type":"integer","format":"int32","description":"The count of all pageviews performed during this session."},"referrer":{"description":"The referrer of the first event in the web session.","$ref":"#/definitions/Referrer"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true},"createdDate":{"type":"string","format":"date-time","description":"Date of the session's first event, that is when the session starts. 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Used by NPS questions."}}},"SurveyQuestionGroup":{"type":"object","properties":{"id":{"type":"string"},"name":{"type":"string"},"type":{"type":"string"},"naEnabled":{"type":"boolean"},"questions":{"type":"array","items":{"$ref":"#/definitions/SurveyQuestion"}},"visibilityCondition":{"$ref":"#/definitions/VisibilityCondition"}}},"SurveyQuestionGroupScore":{"type":"object","properties":{"questionGroupId":{"type":"string"},"totalScore":{"type":"number","format":"float","description":"Score of all questions in the group"},"maxTotalScore":{"type":"number","format":"float","description":"Maximum possible score of all questions in the group"},"markedNA":{"type":"boolean","description":"True when the evaluation is submitted with a question group that does not have any answers. 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Will be returned in responses for certain entities.","items":{"type":"integer","format":"int32"}}}},"DocumentationSearchResponse":{"type":"object","required":["pageCount","pageNumber","pageSize","results","total","types"],"properties":{"total":{"type":"integer","format":"int64","description":"The total number of results found"},"pageCount":{"type":"integer","format":"int32","description":"The total number of pages"},"pageSize":{"type":"integer","format":"int32","description":"The current page size"},"pageNumber":{"type":"integer","format":"int32","description":"The current page number"},"previousPage":{"type":"string","description":"Q64 value for the previous page of results"},"currentPage":{"type":"string","description":"Q64 value for the current page of results"},"nextPage":{"type":"string","description":"Q64 value for the next page of results"},"types":{"type":"array","description":"Resource types the search was performed against","items":{"type":"string"}},"results":{"type":"array","description":"Search results","items":{"$ref":"#/definitions/DocumentationResult"}}}},"DocumentationSearchCriteria":{"type":"object","required":["type"],"properties":{"endValue":{"type":"string","description":"The end value of the range. This field is used for range search types."},"values":{"type":"array","description":"A list of values for the search to match against","items":{"type":"string"}},"startValue":{"type":"string","description":"The start value of the range. This field is used for range search types."},"value":{"type":"string","description":"A value for the search to match against"},"operator":{"type":"string","description":"How to apply this search criteria against other criteria","enum":["AND","OR","NOT"]},"group":{"type":"array","description":"Groups multiple conditions","items":{"$ref":"#/definitions/DocumentationSearchCriteria"}},"dateFormat":{"type":"string","description":"Set date format for criteria values when using date range search type.  Supports Java date format syntax, example yyyy-MM-dd'T'HH:mm:ss.SSSX."},"type":{"type":"string","description":"Search Type","enum":["EXACT","STARTS_WITH","CONTAINS","TERM","TERMS","MATCH_ALL","SIMPLE","QUERY_STRING","MULTI_MATCH"]},"fields":{"type":"array","description":"Field names to search against","items":{"type":"string"},"x-genesys-search-fields":{"value":["title","content"]}}}},"DocumentationSearchRequest":{"type":"object","properties":{"sortOrder":{"type":"string","description":"The sort order for results","enum":["ASC","DESC","SCORE"]},"sortBy":{"type":"string","description":"The field in the resource that you want to sort the results by"},"pageSize":{"type":"integer","format":"int32","description":"The number of results per page"},"pageNumber":{"type":"integer","format":"int32","description":"The page of resources you want to retrieve"},"sort":{"type":"array","description":"Multi-value sort order, list of multiple sort values","items":{"$ref":"#/definitions/SearchSort"}},"query":{"type":"array","items":{"$ref":"#/definitions/DocumentationSearchCriteria"}}}},"JsonNodeSearchResponse":{"type":"object","required":["pageCount","pageNumber","pageSize","results","total","types"],"properties":{"total":{"type":"integer","format":"int64","description":"The total number of results found"},"pageCount":{"type":"integer","format":"int32","description":"The total number of pages"},"pageSize":{"type":"integer","format":"int32","description":"The current page size"},"pageNumber":{"type":"integer","format":"int32","description":"The current page number"},"previousPage":{"type":"string","description":"Q64 value for the previous page of results"},"currentPage":{"type":"string","description":"Q64 value for the current page of results"},"nextPage":{"type":"string","description":"Q64 value for the next page of results"},"types":{"type":"array","description":"Resource types the search was performed against","items":{"type":"string"}},"results":{"description":"Search results","$ref":"#/definitions/ArrayNode"},"aggregations":{"$ref":"#/definitions/ArrayNode"}}},"GKNDocumentationResult":{"type":"object","required":["_type"],"properties":{"content":{"type":"string","description":"The text or html content for the documentation entity. Will be returned in responses for certain entities."},"link":{"type":"string","description":"URL link for the documentation entity. Will be returned in responses for certain entities."},"title":{"type":"string","description":"The title of the documentation entity. Will be returned in responses for certain entities."},"_type":{"type":"string","description":"The search type. Will be returned in responses for certain entities."}}},"GKNDocumentationSearchResponse":{"type":"object","required":["pageCount","pageNumber","pageSize","results","total","types"],"properties":{"total":{"type":"integer","format":"int64","description":"The total number of results found"},"pageCount":{"type":"integer","format":"int32","description":"The total number of pages"},"pageSize":{"type":"integer","format":"int32","description":"The current page size"},"pageNumber":{"type":"integer","format":"int32","description":"The current page number"},"previousPage":{"type":"string","description":"Q64 value for the previous page of results"},"currentPage":{"type":"string","description":"Q64 value for the current page of results"},"nextPage":{"type":"string","description":"Q64 value for the next page of results"},"types":{"type":"array","description":"Resource types the search was performed against","items":{"type":"string"}},"results":{"type":"array","description":"Search results","items":{"$ref":"#/definitions/GKNDocumentationResult"}}}},"GKNDocumentationSearchCriteria":{"type":"object","required":["type"],"properties":{"endValue":{"type":"string","description":"The end value of the range. This field is used for range search types."},"values":{"type":"array","description":"A list of values for the search to match against","items":{"type":"string"}},"startValue":{"type":"string","description":"The start value of the range. This field is used for range search types."},"value":{"type":"string","description":"A value for the search to match against"},"operator":{"type":"string","description":"How to apply this search criteria against other criteria","enum":["AND","OR","NOT"]},"group":{"type":"array","description":"Groups multiple conditions","items":{"$ref":"#/definitions/GKNDocumentationSearchCriteria"}},"dateFormat":{"type":"string","description":"Set date format for criteria values when using date range search type.  Supports Java date format syntax, example yyyy-MM-dd'T'HH:mm:ss.SSSX."},"type":{"type":"string","description":"Search Type","enum":["SIMPLE"]},"fields":{"type":"array","description":"Field names to search against","items":{"type":"string"},"x-genesys-search-fields":{"value":["title","content"]}}}},"GKNDocumentationSearchRequest":{"type":"object","properties":{"sortOrder":{"type":"string","description":"The sort order for results","enum":["ASC","DESC","SCORE"]},"sortBy":{"type":"string","description":"The field in the resource that you want to sort the results by"},"pageSize":{"type":"integer","format":"int32","description":"The number of results per page"},"pageNumber":{"type":"integer","format":"int32","description":"The page of resources you want to retrieve"},"sort":{"type":"array","description":"Multi-value sort order, list of multiple sort values","items":{"$ref":"#/definitions/SearchSort"}},"query":{"type":"array","items":{"$ref":"#/definitions/GKNDocumentationSearchCriteria"}}}},"CreateWebChatConversationResponse":{"type":"object","properties":{"id":{"type":"string","description":"Chat Conversation identifier"},"jwt":{"type":"string","description":"The JWT that you can use to identify subsequent calls on this conversation"},"eventStreamUri":{"type":"string","format":"uri","description":"The URI which provides the conversation event stream."},"member":{"description":"Chat Member","$ref":"#/definitions/WebChatMemberInfo"}}},"CreateWebChatConversationRequest":{"type":"object","required":["deploymentId","memberInfo","organizationId","routingTarget"],"properties":{"organizationId":{"type":"string","description":"The organization identifier."},"deploymentId":{"type":"string","description":"The web chat Deployment ID which contains the appropriate settings for this chat conversation."},"routingTarget":{"description":"The routing information to use for the new chat conversation.","$ref":"#/definitions/WebChatRoutingTarget"},"memberInfo":{"description":"The guest member info to use for the new chat conversation.","$ref":"#/definitions/GuestMemberInfo"},"memberAuthToken":{"type":"string","description":"If the guest member is an authenticated member (ie, not anonymous) his JWT is provided here. The token will have been previously generated with the \"POST /api/v2/signeddata\" resource."},"journeyContext":{"description":"A subset of the Journey System's data relevant to this conversation/session request (for external linkage and internal usage/context).","$ref":"#/definitions/JourneyContext"}}},"GuestMemberInfo":{"type":"object","required":["displayName"],"properties":{"displayName":{"type":"string","description":"The display name to use for the guest member in the conversation."},"firstName":{"type":"string","description":"The first name to use for the guest member in the conversation."},"lastName":{"type":"string","description":"The last name to use for the guest member in the conversation."},"email":{"type":"string","description":"The email address to use for the guest member in the conversation."},"phoneNumber":{"type":"string","description":"The phone number to use for the guest member in the conversation."},"avatarImageUrl":{"type":"string","format":"uri","description":"The URL to the avatar image to use for the guest member in the conversation, if any."},"customFields":{"type":"object","description":"Any custom fields of information, in key-value format, to attach to the guest member in the conversation.","additionalProperties":{"type":"string"}}}},"WebChatRoutingTarget":{"type":"object","required":["targetAddress","targetType"],"properties":{"targetType":{"type":"string","description":"The target type of the routing target, such as 'QUEUE'.","enum":["QUEUE"]},"targetAddress":{"type":"string","description":"The target of the route, in the format appropriate given the 'targetType'."},"skills":{"type":"array","description":"The list of skill names to use for routing.","items":{"type":"string"}},"language":{"type":"string","description":"The language name to use for routing."},"priority":{"type":"integer","format":"int64","description":"The priority to assign to the conversation for routing."}}},"WebDeploymentsRefreshJWTRequest":{"type":"object","required":["deploymentId","refreshToken"],"properties":{"refreshToken":{"type":"string","description":"Refresh token used to issue a new JWT."},"deploymentId":{"type":"string","description":"The WebDeployment ID"}}},"WebDeploymentsAuthorizationResponse":{"type":"object","properties":{"refreshToken":{"type":"string","description":"Refresh token used to issue a new JWT."},"jwt":{"type":"string"}}},"WebDeploymentsJourneyContext":{"type":"object","properties":{"journeyAction":{"description":"A subset of the Journey System's action data relevant to a part of a conversation (for external linkage and internal usage/context)","$ref":"#/definitions/JourneyAction"},"customer":{"description":"Journey customer information. Used for linking the authenticated customer with the journey. ","$ref":"#/definitions/JourneyCustomer"},"customerSession":{"description":"Contains the Journey System's customer session details.","$ref":"#/definitions/JourneyCustomerSession"}}},"WebDeploymentsOAuthExchangeRequest":{"type":"object","required":["deploymentId"],"properties":{"deploymentId":{"type":"string","description":"The WebDeployment ID"},"journeyContext":{"description":"A Customer journey context.","$ref":"#/definitions/WebDeploymentsJourneyContext"},"oauth":{"$ref":"#/definitions/WebDeploymentsOAuthRequestParameters"}}},"WebDeploymentsOAuthRequestParameters":{"type":"object","required":["code","redirectUri"],"properties":{"code":{"type":"string","description":"The authorization code to be sent to the authentication server during the token request.\n Refer to https://openid.net/specs/openid-connect-core-1_0.html#AuthRequest"},"redirectUri":{"type":"string","description":"Redirect URI sent in the \"Authentication Request\"Refer to https://openid.net/specs/openid-connect-core-1_0.html#AuthRequest"},"nonce":{"type":"string","description":"Required if provided in the \"Authentication Request\". Otherwise should be empty.String value used to associate a Client session with an ID Token, and to mitigate replay attacks. The value is passed through unmodified from the Authentication Request to the ID Token. Refer to https://openid.net/specs/openid-connect-core-1_0.html#AuthRequest"},"maxAge":{"type":"integer","format":"int32","description":"Required if provided in the  \"Authentication Request\". Otherwise should be empty.Specifies the allowable elapsed time in seconds since the last time the End-User was actively authenticated.Refer to https://openid.net/specs/openid-connect-core-1_0.html#AuthRequest"},"codeVerifier":{"type":"string","description":"Required if authorizing using Proof Key for Code Exchange (PKCE). Otherwise should be empty.Random URL-safe string with a minimum length of 43 characters generated at start of authorization flow to mitigate the threat of having the authorization code intercepted. Refer to https://datatracker.ietf.org/doc/html/rfc7636"},"iss":{"type":"string","description":"Optional parameter. Set it if authorization server discovery metadata authorization_response_iss_parameter_supported is enabled.\nRefer to https://datatracker.ietf.org/doc/html/rfc9207"}}},"AvailableTopic":{"type":"object","properties":{"description":{"type":"string"},"id":{"type":"string"},"permissionDetails":{"type":"array","description":"Full detailed permissions required to subscribe to the topic","items":{"$ref":"#/definitions/PermissionDetails"}},"requiresPermissions":{"type":"array","description":"Permissions required to subscribe to the topic","items":{"type":"string"}},"requiresDivisionPermissions":{"type":"boolean","description":"True if the subscribing user must belong to the same division as the topic object ID"},"requiresAnyValidator":{"type":"boolean","description":"If multiple permissions are required for this topic, such as both requiresCurrentUser and requiresDivisionPermissions, then true here indicates that meeting any one condition will satisfy the requirements; false indicates all conditions must be met."},"enforced":{"type":"boolean","description":"Whether or not the permissions on this topic are enforced"},"visibility":{"type":"string","description":"Visibility of this topic (Public or Preview)","enum":["Public","Preview"]},"schema":{"type":"object","additionalProperties":{"type":"object"}},"requiresCurrentUser":{"type":"boolean","description":"True if the topic user ID is required to match the subscribing user ID"},"requiresCurrentUserOrPermission":{"type":"boolean","description":"True if permissions are only required when the topic user ID does not match the subscribing user ID"},"transports":{"type":"array","description":"Transports that support events for the topic","items":{"type":"string","enum":["All","Websocket","EventBridge","ProcessAutomation"]}},"publicApiTemplateUriPaths":{"type":"array","items":{"type":"string"}},"topicParameters":{"type":"array","description":"Parameters in the topic name that can be substituted, in the order they appear in the topic name","items":{"type":"string"}}}},"AvailableTopicEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/AvailableTopic"}}}},"PermissionDetails":{"type":"object","properties":{"type":{"type":"string","description":"The type of permission requirement","enum":["requiresCurrentUser","requiresPermissions","requiresDivisionPermissions","requiresAnyDivisionPermissions","requiresUserBeConversationParticipant"]},"permissions":{"type":"array","description":"List of required permissions","items":{"type":"string"}},"allowsCurrentUser":{"type":"boolean","description":"Whether the current user can subscribe, when division permissions are otherwise required"},"enforced":{"type":"boolean","description":"Whether or not this permission requirement is enforced"}}},"Channel":{"type":"object","properties":{"connectUri":{"type":"string","format":"uri"},"id":{"type":"string"},"expires":{"type":"string","format":"date-time","description":"Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"}}},"ChannelEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/Channel"}}}},"ChannelTopic":{"type":"object","properties":{"id":{"type":"string"},"state":{"type":"string","enum":["Permitted","Rejected"]},"rejectionReason":{"type":"string"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"ChannelTopicEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/ChannelTopic"}}}},"OAuthClientRequest":{"type":"object","required":["authorizedGrantType","name"],"properties":{"name":{"type":"string","description":"The name of the OAuth client."},"accessTokenValiditySeconds":{"type":"integer","format":"int64","description":"The number of seconds, between 5mins and 48hrs, until tokens created with this client expire. If this field is omitted, a default of 24 hours will be applied."},"description":{"type":"string"},"registeredRedirectUri":{"type":"array","description":"List of allowed callbacks for this client. For example: https://myap.example.com/auth/callback","items":{"type":"string","format":"uri"}},"roleIds":{"type":"array","description":"Deprecated. Use roleDivisions instead.","uniqueItems":true,"items":{"type":"string"}},"authorizedGrantType":{"type":"string","description":"The OAuth Grant/Client type supported by this client.\nCode Authorization Grant/Client type - Preferred client type where the Client ID and Secret are required to create tokens. Used where the secret can be secured.\nPKCE-Enabled Code Authorization grant type - Code grant type which requires PKCE challenge and verifier to create tokens. Used in public clients for increased security.\nImplicit grant type - Client ID only is required to create tokens. Used in browser and mobile apps where the secret can not be secured.\nSAML2-Bearer extension grant type - SAML2 assertion provider for user authentication at the token endpoint.\nClient Credential grant type - Used to created access tokens that are tied only to the client.\n","enum":["CODE","TOKEN","SAML2-BEARER","PASSWORD","CLIENT-CREDENTIALS"]},"scope":{"type":"array","description":"The scope requested by this client. Scopes only apply to clients not using the client_credential grant","items":{"type":"string"}},"roleDivisions":{"type":"array","description":"Set of roles and their corresponding divisions associated with this client. Roles and divisions only apply to clients using the client_credential grant","uniqueItems":true,"items":{"$ref":"#/definitions/RoleDivision"}},"state":{"type":"string","description":"The state of the OAuth client.\nActive: The OAuth client can be used to create access tokens. This is the default state.\nDisabled: Access tokens created by the client are invalid and new ones cannot be created.\nInactive: Access tokens cannot be created with this OAuth client and it will be deleted.","enum":["active","disabled","inactive"]},"dateToDelete":{"type":"string","format":"date-time","description":"The time at which this client will be deleted. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"}}},"UsageExecutionResult":{"type":"object","properties":{"executionId":{"type":"string","description":"The id of the query execution"},"resultsUri":{"type":"string","description":"URI where the query results can be retrieved"}}},"ApiUsageClientQuery":{"type":"object","required":["interval"],"properties":{"interval":{"type":"string","description":"Behaves like one clause in a SQL WHERE. Specifies the date and time range of data being queried. Intervals are represented as an ISO-8601 string. For example: YYYY-MM-DDThh:mm:ss/YYYY-MM-DDThh:mm:ss"},"granularity":{"type":"string","description":"Date granularity of the results","enum":["Day","Week","Month"]},"metrics":{"type":"array","description":"Behaves like a SQL SELECT clause. Enables retrieving only named metrics. If omitted, all metrics that are available will be returned (like SELECT *).","items":{"type":"string","enum":["Status200","Status300","Status400","Status500","Status429","Requests"]}},"groupBy":{"type":"array","description":"Behaves like a SQL GROUPBY. Allows for multiple levels of grouping as a list of dimensions. Partitions resulting aggregate computations into distinct named subgroups rather than across the entire result set as if it were one group.","items":{"type":"string","enum":["OAuthClientId","OrganizationId","TemplateUri","HttpMethod"]}}}},"ApiUsageQueryResult":{"type":"object","properties":{"results":{"type":"array","description":"Query results","items":{"$ref":"#/definitions/ApiUsageRow"}},"queryStatus":{"type":"string","description":"Query status","enum":["Complete","Failed","Running"]},"cursors":{"description":"Cursor tokens to be used for navigating paginated results","$ref":"#/definitions/Cursors"}}},"ApiUsageRow":{"type":"object","properties":{"clientId":{"type":"string","description":"Client Id associated with this query result"},"clientName":{"type":"string","description":"Client Name associated with this query result"},"organizationId":{"type":"string","description":"Organization Id associated with this query result"},"userId":{"type":"string","description":"User Id associated with this query result"},"templateUri":{"type":"string","description":"Template Uri associated with this query result"},"httpMethod":{"type":"string","description":"HTTP Method associated with this query result"},"status200":{"type":"integer","format":"int64","description":"Number of requests resulting in a 2xx HTTP status code"},"status300":{"type":"integer","format":"int64","description":"Number of requests resulting in a 3xx HTTP status code"},"status400":{"type":"integer","format":"int64","description":"Number of requests resulting in a 4xx HTTP status code"},"status500":{"type":"integer","format":"int64","description":"Number of requests resulting in a 5xx HTTP status code"},"status429":{"type":"integer","format":"int64","description":"Number of requests resulting in a 429 HTTP status code, this is a subset of the count returned with status400"},"requests":{"type":"integer","format":"int64","description":"Total number of requests"},"date":{"type":"string","format":"date-time","description":"Date of requests, based on granularity. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"}}},"OAuthClientEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/OAuthClientListing"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"lastUri":{"type":"string","format":"uri"},"firstUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"previousUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"OAuthClientListing":{"type":"object","required":["name"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string","description":"The name of the OAuth client."},"accessTokenValiditySeconds":{"type":"integer","format":"int64","description":"The number of seconds, between 5mins and 48hrs, until tokens created with this client expire. If this field is omitted, a default of 24 hours will be applied."},"description":{"type":"string"},"registeredRedirectUri":{"type":"array","description":"List of allowed callbacks for this client. For example: https://myap.example.com/auth/callback","items":{"type":"string","format":"uri"}},"secret":{"type":"string","description":"System created secret assigned to this client. Secrets are required for code authorization and client credential grants."},"roleIds":{"type":"array","description":"Deprecated. Use roleDivisions instead.","uniqueItems":true,"items":{"type":"string"}},"dateCreated":{"type":"string","format":"date-time","description":"Date this client was created. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"dateModified":{"type":"string","format":"date-time","description":"Date this client was last modified. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"createdBy":{"description":"User that created this client","$ref":"#/definitions/DomainEntityRef"},"modifiedBy":{"description":"User that last modified this client","$ref":"#/definitions/DomainEntityRef"},"scope":{"type":"array","description":"The scope requested by this client. Scopes only apply to clients not using the client_credential grant","items":{"type":"string"}},"roleDivisions":{"type":"array","description":"Set of roles and their corresponding divisions associated with this client. Roles and divisions only apply to clients using the client_credential grant","uniqueItems":true,"items":{"$ref":"#/definitions/RoleDivision"}},"state":{"type":"string","description":"The state of the OAuth client.\nActive: The OAuth client can be used to create access tokens. This is the default state.\nDisabled: Access tokens created by the client are invalid and new ones cannot be created.\nInactive: Access tokens cannot be created with this OAuth client and it will be deleted.","enum":["active","disabled","inactive"]},"dateToDelete":{"type":"string","format":"date-time","description":"The time at which this client will be deleted. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"EventDefinition":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string","description":"The name of the object.","readOnly":true},"description":{"type":"string","description":"description","readOnly":true}}},"EventDefinitionListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/EventDefinition"}}}},"AuditQueryResponse":{"type":"object"},"Facet":{"type":"object","required":["name","type"],"properties":{"name":{"type":"string","description":"The name of the field on which to facet."},"type":{"type":"string","description":"The type of the facet, DATE or STRING."}}},"Filter":{"type":"object","required":["name","operator","type","values"],"properties":{"name":{"type":"string","description":"The name of the field by which to filter."},"type":{"type":"string","description":"The type of the filter, DATE or STRING."},"operator":{"type":"string","description":"The operation that the filter performs."},"values":{"type":"array","description":"The values to make the filter comparison against.","items":{"type":"string"}}}},"TrusteeAuditQueryRequest":{"type":"object","required":["trusteeOrganizationIds","trusteeUserIds"],"properties":{"trusteeOrganizationIds":{"type":"array","description":"Limit returned audits to these trustee organizationIds.","items":{"type":"string"}},"trusteeUserIds":{"type":"array","description":"Limit returned audits to these trustee userIds.","items":{"type":"string"}},"startDate":{"type":"string","format":"date-time","description":"Starting date/time for the audit search. ISO-8601 formatted date-time, UTC."},"endDate":{"type":"string","format":"date-time","description":"Ending date/time for the audit search. ISO-8601 formatted date-time, UTC."},"queryPhrase":{"type":"string","description":"Word or phrase to look for in audit bodies."},"facets":{"type":"array","description":"Facet information to be returned with the query results.","items":{"$ref":"#/definitions/Facet"}},"filters":{"type":"array","description":"Additional custom filters to be applied to the query.","items":{"$ref":"#/definitions/Filter"}}}},"TrustEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/Trustee"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"lastUri":{"type":"string","format":"uri"},"firstUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"previousUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"Trustee":{"type":"object","required":["enabled"],"properties":{"id":{"type":"string","description":"Organization Id for this trust.","readOnly":true},"enabled":{"type":"boolean","description":"If disabled no trustee user will have access, even if they were previously added."},"usesDefaultRole":{"type":"boolean","description":"Denotes if trustee uses admin role by default."},"hasFullAccess":{"type":"boolean","description":"Denotes if trustee uses full access role by default."},"isTrustedUser":{"type":"boolean","description":"Denotes if trustee is given Trusted User access by default."},"dateCreated":{"type":"string","format":"date-time","description":"Date Trust was created. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"dateExpired":{"type":"string","format":"date-time","description":"The expiration date of the trust. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"createdBy":{"description":"User that created trust.","readOnly":true,"$ref":"#/definitions/OrgUser"},"organization":{"description":"Organization associated with this trust.","readOnly":true,"$ref":"#/definitions/Organization"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"ClonedUser":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"trustor":{"description":"The ID of the trustor organization this clone exists in.","readOnly":true,"$ref":"#/definitions/DomainEntityRef"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}},"description":"Represents a cloned user in a trustor organization."},"ClonedUserEntityListing":{"type":"object","properties":{"total":{"type":"integer","format":"int64"},"entities":{"type":"array","items":{"$ref":"#/definitions/ClonedUser"}},"selfUri":{"type":"string","format":"uri"}}},"TrustGroup":{"type":"object","required":["name","rulesVisible","type","visibility"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string","description":"The group name."},"description":{"type":"string"},"dateModified":{"type":"string","format":"date-time","description":"Last modified date/time. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"memberCount":{"type":"integer","format":"int64","description":"Number of members.","readOnly":true},"state":{"type":"string","description":"Active, inactive, or deleted state.","readOnly":true,"enum":["active","inactive","deleted"]},"version":{"type":"integer","format":"int32","description":"Current version for this resource.","readOnly":true},"type":{"type":"string","description":"Type of group.","enum":["official","social"]},"images":{"type":"array","items":{"$ref":"#/definitions/UserImage"}},"addresses":{"type":"array","items":{"$ref":"#/definitions/GroupContact"}},"rulesVisible":{"type":"boolean","description":"Are membership rules visible to the person requesting to view the group"},"visibility":{"type":"string","description":"Who can view this group","enum":["public","owners","members"]},"rolesEnabled":{"type":"boolean","description":"Allow roles to be assigned to this group"},"owners":{"type":"array","description":"Owners of the group","items":{"$ref":"#/definitions/User"}},"dateCreated":{"type":"string","format":"date-time","description":"The date on which the trusted group was added. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"createdBy":{"description":"The user that added trusted group.","readOnly":true,"$ref":"#/definitions/OrgUser"}}},"TrustRequest":{"type":"object","required":["trustee"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"createdBy":{"description":"User who created this request.","readOnly":true,"$ref":"#/definitions/OrgUser"},"dateCreated":{"type":"string","format":"date-time","description":"Date request was created. There is a 48 hour expiration on all requests. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"trustee":{"description":"Trustee organization who generated this request.","readOnly":true,"$ref":"#/definitions/Organization"},"users":{"type":"array","description":"The list of trustee users that are requesting access.","readOnly":true,"items":{"$ref":"#/definitions/OrgUser"}},"groups":{"type":"array","description":"The list of trustee groups that are requesting access.","readOnly":true,"items":{"$ref":"#/definitions/TrustGroup"}},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"TrustRequestCreate":{"type":"object","properties":{"userIds":{"type":"array","description":"The list of trustee users that are requesting access. If no users are specified, at least one group is required.","items":{"type":"string"}},"groupIds":{"type":"array","description":"The list of trustee groups that are requesting access. 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Examples: Uploading, Archived, etc","enum":["ARCHIVED","AVAILABLE","DELETED","RESTORED","RESTORING","UPLOADING","ERROR"]},"restoreExpirationTime":{"type":"string","format":"date-time","description":"The amount of time a restored recording will remain restored before being archived again. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"mediaUris":{"type":"object","description":"The different mediaUris for the recording. Null when there is no playable media.","additionalProperties":{"$ref":"#/definitions/MediaResult"}},"estimatedTranscodeTimeMs":{"type":"integer","format":"int64"},"actualTranscodeTimeMs":{"type":"integer","format":"int64"},"archiveDate":{"type":"string","format":"date-time","description":"The date the recording will be archived. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"archiveMedium":{"type":"string","description":"The type of archive medium used. Example: CloudArchive","enum":["CLOUDARCHIVE"]},"deleteDate":{"type":"string","format":"date-time","description":"The date the recording will be deleted. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"exportDate":{"type":"string","format":"date-time","description":"The date the recording will be exported. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"exportedDate":{"type":"string","format":"date-time","description":"The date the recording was exported. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"outputDurationMs":{"type":"integer","format":"int32","description":"Duration of transcoded media in milliseconds"},"outputSizeInBytes":{"type":"integer","format":"int32","description":"Size of transcoded media in bytes. 0 if there is no transcoded media."},"maxAllowedRestorationsForOrg":{"type":"integer","format":"int32","description":"How many archive restorations the organization is allowed to have."},"remainingRestorationsAllowedForOrg":{"type":"integer","format":"int32","description":"The remaining archive restorations the organization has."},"sessionId":{"type":"string","description":"The session id represents an external resource id, such as email, call, chat, etc"},"users":{"type":"array","description":"The users participating in the conversation","items":{"$ref":"#/definitions/User"}},"recordingFileRole":{"type":"string","description":"Role of the file recording. It can be either customer_experience or adhoc.","enum":["CUSTOMER_EXPERIENCE","ADHOC"]},"recordingErrorStatus":{"type":"string","description":"Status of a recording that cannot be returned because of an error","enum":["EMAIL_TRANSCRIPT_TOO_LARGE"]},"originalRecordingStartTime":{"type":"string","format":"date-time","description":"The start time of the full recording, before any segment access restrictions are applied. Null when there is no playable media. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"creationTime":{"type":"string","format":"date-time","description":"The creation time of the recording. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"RecordingAnnotationFlow":{"type":"object","required":["id","name"],"properties":{"name":{"type":"string","description":"The flow name"},"id":{"type":"string","description":"The flow Id"}}},"RecordingAnnotationQueue":{"type":"object","required":["id","name"],"properties":{"name":{"type":"string","description":"The queue name"},"id":{"type":"string","description":"The queue Id"}}},"RecordingButtonComponent":{"type":"object","properties":{"title":{"type":"string"},"actions":{"$ref":"#/definitions/RecordingContentActions"},"isSelected":{"type":"boolean"}},"description":"Structured template button object."},"RecordingContentActions":{"type":"object","properties":{"url":{"type":"string","description":"A URL of a web page to direct the user to."},"urlTarget":{"type":"string","description":"The target window in which to open the URL. If empty will open a blank page or tab."},"textback":{"type":"string","description":"Text to be sent back in reply when the item is selected."}},"description":"User actions available on the content. All actions are optional and all actions are executed simultaneously."},"RecordingContentStory":{"type":"object","properties":{"type":{"type":"string","description":"Type of ephemeral story attachment.","enum":["Mention","Reply"]},"url":{"type":"string","description":"URL to the ephemeral story."},"replyToId":{"type":"string","description":"ID of the ephemeral story being replied to."}},"description":"Story object."},"RecordingEmailMessage":{"type":"object","properties":{"htmlBody":{"type":"string"},"textBody":{"type":"string"},"id":{"type":"string"},"to":{"type":"array","items":{"$ref":"#/definitions/EmailAddress"}},"cc":{"type":"array","items":{"$ref":"#/definitions/EmailAddress"}},"bcc":{"type":"array","items":{"$ref":"#/definitions/EmailAddress"}},"from":{"$ref":"#/definitions/EmailAddress"},"subject":{"type":"string"},"attachments":{"type":"array","items":{"$ref":"#/definitions/EmailAttachment"}},"time":{"type":"string","format":"date-time","description":"Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"}}},"RecordingMessagingMessage":{"type":"object","properties":{"from":{"type":"string","description":"The message sender session id."},"fromUser":{"description":"The user who sent this message.","$ref":"#/definitions/User"},"fromExternalContact":{"description":"The PureCloud external contact sender details.","$ref":"#/definitions/ExternalContact"},"to":{"type":"string","description":"The message recipient."},"timestamp":{"type":"string","format":"date-time","description":"The time when the message was sent. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"id":{"type":"string","description":"A globally unique identifier for this communication."},"purpose":{"type":"string","description":"A well known string that specifies the purpose or type of the participant on this communication."},"participantId":{"type":"string","description":"A globally unique identifier for the participant on this communication."},"queue":{"description":"A globally unique identifier for the queue involved in this communication.","$ref":"#/definitions/AddressableEntityRef"},"workflow":{"description":"A globally unique identifier for the workflow involved in this communication.","$ref":"#/definitions/AddressableEntityRef"},"messageText":{"type":"string","description":"The content of this message."},"messageMediaAttachments":{"type":"array","description":"List of media objects attached  with this message.","items":{"$ref":"#/definitions/MessageMediaAttachment"}},"messageStickerAttachments":{"type":"array","description":"List of message stickers attached with this message.","items":{"$ref":"#/definitions/MessageStickerAttachment"}},"quickReplies":{"type":"array","description":"List of quick reply options offered with this message.","items":{"$ref":"#/definitions/QuickReply"}},"buttonResponse":{"description":"Button Response selected by user for this message.","$ref":"#/definitions/ButtonResponse"},"story":{"description":"Ephemeral story content.","$ref":"#/definitions/RecordingContentStory"},"cards":{"type":"array","description":"List of cards offered for this message","items":{"$ref":"#/definitions/Card"}},"contentType":{"type":"string","description":"Indicates the content type for this message","enum":["QuickReply","Story","Card","Carousel","Attachment","Location","Notification","GenericTemplate","ListTemplate","Postback","Reactions","Mention","ButtonResponse"]}}},"Endpoint":{"type":"object","required":["name","schema"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string","description":"Name"},"division":{"description":"The division to which this entity belongs.","$ref":"#/definitions/Division"},"description":{"type":"string","description":"The resource's description."},"version":{"type":"integer","format":"int32","description":"The current version of the resource."},"dateCreated":{"type":"string","format":"date-time","description":"The date the resource was created. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"dateModified":{"type":"string","format":"date-time","description":"The date of the last modification to the resource. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"modifiedBy":{"type":"string","description":"The ID of the user that last modified the resource.","readOnly":true},"createdBy":{"type":"string","description":"The ID of the user that created the resource.","readOnly":true},"state":{"type":"string","description":"Indicates if the resource is active, inactive, or deleted.","readOnly":true,"enum":["active","inactive","deleted"]},"modifiedByApp":{"type":"string","description":"The application that last modified the resource.","readOnly":true},"createdByApp":{"type":"string","description":"The application that created the resource.","readOnly":true},"count":{"type":"integer","format":"int32"},"properties":{"type":"object","additionalProperties":{"type":"object"}},"schema":{"description":"Schema","$ref":"#/definitions/DomainEntityRef"},"enabled":{"type":"boolean"},"site":{"$ref":"#/definitions/DomainEntityRef"},"dids":{"type":"array","items":{"type":"string"}},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"OrphanRecording":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"createdTime":{"type":"string","format":"date-time","description":"Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"recoveredTime":{"type":"string","format":"date-time","description":"Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"providerType":{"type":"string","enum":["EDGE","CHAT","EMAIL","SCREEN_RECORDING","PUREENGAGE","PURECONNECT"]},"mediaSizeBytes":{"type":"integer","format":"int64"},"mediaType":{"type":"string","enum":["CALL","CHAT","EMAIL","SCREEN"]},"mediaSubtype":{"type":"string","enum":["Trunk","Station","Consult","Screen"]},"mediaSubject":{"type":"string"},"fileState":{"type":"string","enum":["ARCHIVED","AVAILABLE","DELETED","RESTORED","RESTORING","UPLOADING"]},"providerEndpoint":{"$ref":"#/definitions/Endpoint"},"recording":{"$ref":"#/definitions/Recording"},"orphanStatus":{"type":"string","description":"The status of the orphaned recording's conversation.","enum":["NO_CONVERSATION","UNKNOWN_CONVERSATION","CONVERSATION_NOT_COMPLETE","CONVERSATION_NOT_EVALUATED","EVALUATED"]},"sourceOrphaningId":{"type":"string","description":"An identifier used during recovery operations by the supplying hybrid platform to track back and determine which interaction this recording is associated with"},"region":{"type":"string","enum":["af-south-1","ap-east-1","ap-northeast-1","ap-northeast-2","ap-northeast-3","ap-south-1","ap-southeast-1","ap-southeast-2","ap-southeast-3","ca-central-1","eu-central-1","eu-central-2","eu-west-1","eu-west-2","eu-west-3","me-central-1","sa-east-1","us-east-1","us-west-2"]},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"OrphanUpdateRequest":{"type":"object","properties":{"archiveDate":{"type":"string","format":"date-time","description":"The orphan recording's archive date. Must be greater than 1 day from now if set. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"deleteDate":{"type":"string","format":"date-time","description":"The orphan recording's delete date. Must be greater than archiveDate and exportDate if set, otherwise one day from now. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"exportDate":{"type":"string","format":"date-time","description":"The orphan recording's export date. Must be greater than 1 day from now if set. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"integrationId":{"type":"string","description":"IntegrationId to access AWS S3 bucket for export. This field is required if exportDate is set."},"conversationId":{"type":"string","description":"A conversation Id that this orphan's recording is to be attached to. If not present, the conversationId will be deduced from the recording media."}}},"OrphanRecordingListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/OrphanRecording"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"lastUri":{"type":"string","format":"uri"},"firstUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"previousUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"PublishForm":{"type":"object","required":["id","published"],"properties":{"published":{"type":"boolean","description":"Is this form published"},"id":{"type":"string","description":"Unique Id for this version of this form"}}},"SurveyFormEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/SurveyForm"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"lastUri":{"type":"string","format":"uri"},"firstUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"previousUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"RecordingMetadata":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"conversationId":{"type":"string"},"path":{"type":"string"},"startTime":{"type":"string","description":"The start time of the recording for screen recordings. Null for other types."},"endTime":{"type":"string"},"media":{"type":"string","description":"The type of media that the recording is. At the moment that could be audio, chat, email, or message."},"mediaSubtype":{"type":"string","description":"The recording media subtype.","enum":["Trunk","Station","Consult","Screen"]},"mediaSubject":{"type":"string","description":"The recording media subject."},"annotations":{"type":"array","description":"Annotations that belong to the recording. Populated when recording filestate is AVAILABLE.","items":{"$ref":"#/definitions/Annotation"}},"fileState":{"type":"string","description":"Represents the current file state for a recording. Examples: Uploading, Archived, etc","enum":["ARCHIVED","AVAILABLE","DELETED","RESTORED","RESTORING","UPLOADING","ERROR"]},"restoreExpirationTime":{"type":"string","format":"date-time","description":"The amount of time a restored recording will remain restored before being archived again. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"archiveDate":{"type":"string","format":"date-time","description":"The date the recording will be archived. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"archiveMedium":{"type":"string","description":"The type of archive medium used. Example: CloudArchive","enum":["CLOUDARCHIVE"]},"deleteDate":{"type":"string","format":"date-time","description":"The date the recording will be deleted. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"exportDate":{"type":"string","format":"date-time","description":"The date the recording will be exported. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"exportedDate":{"type":"string","format":"date-time","description":"The date the recording was exported. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"maxAllowedRestorationsForOrg":{"type":"integer","format":"int32","description":"How many archive restorations the organization is allowed to have."},"remainingRestorationsAllowedForOrg":{"type":"integer","format":"int32","description":"The remaining archive restorations the organization has."},"sessionId":{"type":"string","description":"The session id represents an external resource id, such as email, call, chat, etc"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"RecordingRetention":{"type":"object","properties":{"conversationId":{"type":"string"},"recordingId":{"type":"string"},"archiveDate":{"type":"string","format":"date-time","description":"The date the recording will be archived. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"archiveMedium":{"type":"string","description":"The type of archive medium used. Example: CloudArchive","enum":["CLOUDARCHIVE"]},"deleteDate":{"type":"string","format":"date-time","description":"The date the recording will be deleted. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"exportDate":{"type":"string","format":"date-time","description":"The date the recording will be exported. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"exportedDate":{"type":"string","format":"date-time","description":"The date the recording was exported. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"creationTime":{"type":"string","format":"date-time","description":"The creation time of the recording. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"}}},"RecordingRetentionCursorEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/RecordingRetention"}},"nextUri":{"type":"string"},"selfUri":{"type":"string"},"previousUri":{"type":"string"}}},"FailedRecordingEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/RecordingJobFailedRecording"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"lastUri":{"type":"string","format":"uri"},"firstUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"previousUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"RecordingJobFailedRecording":{"type":"object","properties":{"conversation":{"description":"Conversation","readOnly":true,"$ref":"#/definitions/AddressableEntityRef"},"recording":{"description":"Recording","readOnly":true,"$ref":"#/definitions/AddressableEntityRef"}}},"RecordingJob":{"type":"object","required":["state"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"state":{"type":"string","description":"The current state of the job.","enum":["FULFILLED","PENDING","READY","PROCESSING","CANCELLED","FAILED"]},"recordingJobsQuery":{"description":"Original query of the job.","readOnly":true,"$ref":"#/definitions/RecordingJobsQuery"},"dateCreated":{"type":"string","format":"date-time","description":"Date when the job was created. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"totalConversations":{"type":"integer","format":"int32","description":"Total number of conversations affected.","readOnly":true},"totalRecordings":{"type":"integer","format":"int32","description":"Total number of recordings affected.","readOnly":true},"totalSkippedRecordings":{"type":"integer","format":"int32","description":"Total number of recordings that have been skipped.","readOnly":true},"totalFailedRecordings":{"type":"integer","format":"int32","description":"Total number of recordings that the bulk job failed to process.","readOnly":true},"totalProcessedRecordings":{"type":"integer","format":"int32","description":"Total number of recordings have been processed.","readOnly":true},"percentProgress":{"type":"integer","format":"int32","description":"Progress in percentage based on the number of recordings","readOnly":true},"errorMessage":{"type":"string","description":"Error occurred during the job execution","readOnly":true},"failedRecordings":{"type":"string","description":"Get IDs of recordings that the bulk job failed for","readOnly":true},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true},"user":{"description":"Details of the user created the job","readOnly":true,"$ref":"#/definitions/AddressableEntityRef"}}},"RecordingJobsQuery":{"type":"object","required":["action"],"properties":{"action":{"type":"string","description":"Operation to perform bulk task. If the operation will cause the delete date of a recording to be older than the export date, the export date will be adjusted to the delete date.","enum":["ARCHIVE","DELETE","EXPORT"]},"actionDate":{"type":"string","format":"date-time","description":"The date when the action will be performed. If screenRecordingActionDate is also provided, this value is only used for non-screen recordings. Otherwise this value is used for all recordings. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"actionAge":{"type":"integer","format":"int32","description":"The number of days after each recording's creation date when the action will be performed. If screenRecordingActionAge is also provided, this value is only used for non-screen recordings. Otherwise this value is used for all recordings."},"screenRecordingActionDate":{"type":"string","format":"date-time","description":"The date when the action will be performed for screen recordings. If this is provided then includeScreenRecordings must be true. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"screenRecordingActionAge":{"type":"integer","format":"int32","description":"The number of days after each screen recording's creation date when the action will be performed. If this is provided then includeScreenRecordings must be true."},"integrationId":{"type":"string","description":"IntegrationId to Access AWS S3 bucket for bulk recording exports. This field is required and used only for EXPORT action."},"includeRecordingsWithSensitiveData":{"type":"boolean","description":"Whether to include recordings with PCI DSS and/or PII data, default value = false "},"includeScreenRecordings":{"type":"boolean","description":"Whether to include Screen recordings for the action, default value = true "},"clearExport":{"type":"boolean","description":"For DELETE action, setting this to true will clear any pending exports for recordings. This field is only used for DELETE action. Default value = false"},"conversationQuery":{"description":"Conversation Query. Note: After the recording is created, it might take up to 48 hours for the recording to be included in the submitted job query.  This result depends on the analytics data lake job completion. See also: https://developer.genesys.cloud/analyticsdatamanagement/analytics/jobs/conversation-details-job#data-availability.This is supported only when querying for conversations up to and including 5 years old.","$ref":"#/definitions/AsyncConversationQuery"},"agedConversationInterval":{"type":"string","description":"As an alternative to conversationQuery, specify the date and time range of conversations that are older than 5 years to query.Results will include all conversations that had activity during the interval. This is supported only when querying for conversations older than 5 years;conversationQuery must not be provided when this is provided. Intervals are represented as an ISO-8601 string. For example: YYYY-MM-DDThh:mm:ss/YYYY-MM-DDThh:mm:ss.Interval duration must not exceed 6 months. Intervals are represented as an ISO-8601 string. For example: YYYY-MM-DDThh:mm:ss/YYYY-MM-DDThh:mm:ss"}}},"ExecuteRecordingJobsQuery":{"type":"object","required":["state"],"properties":{"state":{"type":"string","description":"The desired state for the job to be set to.","enum":["PROCESSING"]}}},"RecordingJobEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/RecordingJob"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"lastUri":{"type":"string","format":"uri"},"firstUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"previousUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"RecordingSettings":{"type":"object","properties":{"maxSimultaneousStreams":{"type":"integer","format":"int32","description":"Maximum number of simultaneous screen recording streams"},"maxConfigurableScreenRecordingStreams":{"type":"integer","format":"int32","description":"Upper limit that maxSimultaneousStreams can be configured"},"regionalRecordingStorageEnabled":{"type":"boolean","description":"Store call recordings in the region where they are intended to be recorded, otherwise in the organization's home region"}}},"RecordingUploadReport":{"type":"object","properties":{"id":{"type":"string","description":"The report id."},"name":{"type":"string"},"state":{"type":"string","description":"The current status of the upload report.","enum":["InProgress","Completed","Failed"]},"signedUrl":{"type":"string","description":"For COMPLETED tasks, the signed url to download the report."},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"RecordingUploadReportRequest":{"type":"object","required":["dateSince"],"properties":{"dateSince":{"type":"string","format":"date-time","description":"Report will include uploads since this date. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"uploadStatus":{"type":"string","description":"Report will include uploads with this status","enum":["Pending","Success","Failure","WaitForConversation"]}}},"ScreenRecordingMetaData":{"type":"object","properties":{"trackId":{"type":"string"},"mediaId":{"type":"string"},"screenId":{"type":"string"},"originX":{"type":"integer","format":"int32"},"originY":{"type":"integer","format":"int32"},"primary":{"type":"boolean"},"main":{"type":"boolean"}}},"ScreenRecordingMetaDataRequest":{"type":"object","properties":{"participantJid":{"type":"string"},"roomId":{"type":"string"},"metaData":{"type":"array","items":{"$ref":"#/definitions/ScreenRecordingMetaData"}}}},"ScreenRecordingSession":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"user":{"$ref":"#/definitions/User"},"communicationId":{"type":"string","description":"The id of the communication that is being recorded on the conversation"},"conversation":{"$ref":"#/definitions/Conversation"},"startTime":{"type":"string","format":"date-time","description":"Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"ScreenRecordingSessionListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/ScreenRecordingSession"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"lastUri":{"type":"string","format":"uri"},"firstUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"previousUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"ScreenRecordingActiveSessions":{"type":"object","properties":{"count":{"type":"integer","format":"int32","description":"Current concurrent active screen recordings count for organization"}}},"ScreenRecordingSessionRequest":{"type":"object","properties":{"state":{"type":"string","description":"The screen recording session's state.  Values can be: 'stopped'","enum":["STOPPED"]},"archiveDate":{"type":"string","format":"date-time","description":"The screen recording session's archive date. Must be greater than 1 day from now if set. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"deleteDate":{"type":"string","format":"date-time","description":"The screen recording session's delete date. Must be greater than archiveDate if set, otherwise one day from now. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"}}},"AcknowledgeScreenRecordingRequest":{"type":"object","properties":{"participantJid":{"type":"string"},"roomId":{"type":"string"},"conversationId":{"type":"string"}}},"SurveyFormAndScoringSet":{"type":"object","properties":{"surveyForm":{"$ref":"#/definitions/SurveyForm"},"answers":{"$ref":"#/definitions/SurveyScoringSet"}}},"AlertNotification":{"type":"object","required":["notificationTypes","recipient"],"properties":{"recipient":{"type":"string","description":"The entity to receive the notification."},"notificationTypes":{"type":"array","description":"The notification types the user will receive.","uniqueItems":true,"items":{"type":"string","enum":["Sms","Device","Email","Push"]}},"locale":{"type":"string","description":"The locale whose language will be used when sending alerts.  Locale should be in theformat language_COUNTRY where language is always lower case and country is always upper case."}}},"AlertRuleProperties":{"type":"object","required":["type"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string","description":"The name of the object.","readOnly":true},"type":{"type":"string","description":"The type of rule being alerted.","readOnly":true,"enum":["ConversationMetrics","UserPresence","WorkforceManagement","Unknown"]}}},"AlertSummary":{"type":"object","required":["entities","entitiesAreTeamMembers","metricType"],"properties":{"entities":{"type":"array","description":"The entities who violated the rule condition over the duration of the alert.","items":{"$ref":"#/definitions/AlertSummaryEntity"}},"conversation":{"description":"The id of the conversation that triggered the alert.  Only used for alerts based on instance-based conversation metrics.","$ref":"#/definitions/AddressableEntityRef"},"metricType":{"type":"string","description":"The metric type that is monitored.","enum":["Interval","Instance"]},"entitiesAreTeamMembers":{"type":"boolean","description":"Flag that indicated whether or not the alert is for a rule with a condition for all members of a team."}}},"AlertSummaryEntity":{"type":"object","required":["alerting","entityType"],"properties":{"entityType":{"type":"string","description":"Specifies the type of entity being evaluated","enum":["User","Group","Queue","Team","TeamMembers"]},"user":{"description":"User id of the entity being monitored","$ref":"#/definitions/AddressableEntityRef"},"group":{"description":"Group id of the entity being monitored","$ref":"#/definitions/AddressableEntityRef"},"queue":{"description":"Queue id of the entity being monitored","$ref":"#/definitions/AddressableEntityRef"},"team":{"description":"Team id of the entity being monitored","$ref":"#/definitions/AddressableEntityRef"},"alerting":{"type":"boolean","description":"Flag that indicated if the entity is current causing the alert to be triggered"}}},"CommonAlert":{"type":"object","required":["active","conditions","dateMutedUntil","dateSnoozedUntil","dateStart","muted","notifications","rule","snoozed","unread","user","waitBetweenNotificationMs"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"user":{"description":"The user who created the rule that triggered the alert.","$ref":"#/definitions/UserReference"},"rule":{"description":"The properties of the rule that triggered the alert.","$ref":"#/definitions/AlertRuleProperties"},"notifications":{"type":"array","description":"The collection of notification methods and the ids of users who were notified by those methods.","uniqueItems":true,"items":{"$ref":"#/definitions/AlertNotification"}},"dateStart":{"type":"string","format":"date-time","description":"The timestamp of when the alert was created. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"dateEnd":{"type":"string","format":"date-time","description":"The timestamp of when the alert ended. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"active":{"type":"boolean","description":"Indicates if an alert is currently active."},"unread":{"type":"boolean","description":"Indicates if an alert has not been read."},"waitBetweenNotificationMs":{"type":"integer","format":"int64","description":"The amount of time to wait between notification. Time is in milliseconds."},"muted":{"type":"boolean","description":"Flag indicating if the alert is in a muted state."},"snoozed":{"type":"boolean","description":"Flag indicating if the alert is in a snoozed state."},"dateMutedUntil":{"type":"string","format":"date-time","description":"Timestamp of when the mute status of the alert should end. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"dateSnoozedUntil":{"type":"string","format":"date-time","description":"Timestamp of when the snooze status of the alert should end. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"conditions":{"description":"The conditions that make up the rule.","$ref":"#/definitions/CommonRuleConditions"},"conversationId":{"type":"string","description":"The id of the conversation instance that caused the alert to trigger."},"alertSummary":{"description":"Summary of the alert status of the entities defined in the conditions.  Is set when rule has instance-based or team member based rule predicates","$ref":"#/definitions/AlertSummary"},"ruleUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"CommonRuleConditions":{"type":"object","required":["predicates","type"],"properties":{"clauses":{"type":"array","description":"The list of predicates groups to be evaluated","items":{"$ref":"#/definitions/CommonRuleConditions"}},"predicates":{"type":"array","description":"The list of rule metric predicates to be evaluated.","items":{"$ref":"#/definitions/CommonRulePredicate"}},"type":{"type":"string","description":"the logic operator performed.","enum":["And","Or","Not"]},"id":{"type":"string","description":"The id."}}},"CommonRulePredicate":{"type":"object","required":["comparisonOperator","entity","metric","metricType","metricValueType","value"],"properties":{"metricType":{"type":"string","description":"The type of metric being evaluated.","enum":["Interval","Instance"]},"metricValueType":{"type":"string","description":"The type of metric value being evaluated.","enum":["Count","Min","Timer","Max","Percentage","Average","Observation"]},"comparisonOperator":{"type":"string","description":"The comparison operator being performed on the metric.","enum":["Gt","Gte","Lt","Lte","Eq","Ne"]},"value":{"type":"number","format":"double","description":"The value the metric will be compared to."},"status":{"type":"string","description":"The status of the entity corresponding to the metric."},"entity":{"description":"The entity whose metric is being represented.","$ref":"#/definitions/CommonRulePredicateEntity"},"mediaType":{"type":"string","description":"The media type of the conversation the metric describes.","enum":["Voice","Chat","Email","Callback","Message"]},"metric":{"type":"string","description":"The metric being evaluated.","enum":["nAbandon","nConnected","nInteractions","nOffered","nOutbound","nTransferred","serviceLevel","oServiceLevel","oWaiting","tAbandon","tAcw","tAlert","tAnswered","tHandle","tHeldComplete","tTalkComplete","tWait","tTalk","tHeld","tOrganizationPresence","tSystemPresence","tAgentRoutingStatus","oUserRoutingStatuses","oUserPresences","oInteracting","tFlowOut","tAdherenceStatus"]}}},"CommonRulePredicateEntity":{"type":"object","required":["entityType"],"properties":{"entityType":{"type":"string","description":"Specifies the type of entity being evaluated","enum":["User","Group","Queue","Team","TeamMembers"]},"user":{"description":"User id of the entity being monitored","$ref":"#/definitions/AddressableEntityRef"},"group":{"description":"Group id of the entity being monitored","$ref":"#/definitions/AddressableEntityRef"},"queue":{"description":"Queue id of the entity being monitored","$ref":"#/definitions/AddressableEntityRef"},"team":{"description":"Team id of the entity being monitored","$ref":"#/definitions/AddressableEntityRef"}}},"AlertRequest":{"type":"object","required":["type"],"properties":{"type":{"type":"string","description":"The action being taken on the alert.","enum":["Mute","Snooze","Unread"]},"dateStart":{"type":"string","format":"date-time","description":"The start date of the mute/snooze period. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"dateEnd":{"type":"string","format":"date-time","description":"The end date of the mute/snooze period. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"unread":{"description":"The fields need for an unread update requests","$ref":"#/definitions/UnreadFields"},"validRequest":{"type":"boolean"}}},"UnreadFields":{"type":"object","required":["state"],"properties":{"state":{"type":"boolean","description":"The new unread state of the alert"}}},"AlertingUnreadStatus":{"type":"object","required":["unread"],"properties":{"unread":{"type":"boolean","description":"True is alert is unread, false if it has not been."}}},"CommonAlertBulkUpdateRequest":{"type":"object","required":["alertIds","type"],"properties":{"type":{"type":"string","description":"The action to take","enum":["Mute","Snooze","Unread"]},"alertIds":{"type":"array","description":"The user supplied alert ids to be muted","uniqueItems":true,"items":{"type":"string"}},"muteSnooze":{"description":"The fields need for a mute or snooze requests","$ref":"#/definitions/MuteSnoozeFields"},"unread":{"description":"The fields need for an unread update requests","$ref":"#/definitions/UnreadFields"}}},"MuteSnoozeFields":{"type":"object","required":["dateEnd","dateStart"],"properties":{"dateStart":{"type":"string","format":"date-time","description":"The start date of the mute/snooze period. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"dateEnd":{"type":"string","format":"date-time","description":"The end date of the mute/snooze period. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"}}},"AlertListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/CommonAlert"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"lastUri":{"type":"string","format":"uri"},"firstUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"previousUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"GetAlertQuery":{"type":"object","required":["queryType","ruleType"],"properties":{"ruleType":{"type":"string","description":"The rule type of the alerts the query will return","enum":["Conversation","Presence","All"]},"queryType":{"type":"string","description":"The type of query being performed.","enum":["Info","Count"]},"alertStatus":{"type":"string","description":"The status of the alerts the query will return.","enum":["Active","Inactive","All"]},"viewedStatus":{"type":"string","description":"The view status of the alerts the query will return.","enum":["Unread","Read","All"]},"pageNumber":{"type":"integer","format":"int32","description":"The page number of the queried response"},"pageSize":{"type":"integer","format":"int32","description":"The number of entities to return of the queried response.  The max is 25"},"sortBy":{"type":"string","description":"The field to sort responses by.  The accepted choices are Name and DateStart","enum":["Name","DateStart"]},"sortOrder":{"type":"string","description":"The order in which response will be sorted.  The accepted choices are Asc and Desc","enum":["Asc","Desc"]}}},"CommonRule":{"type":"object","required":["name","type"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string","description":"Name of the rule"},"description":{"type":"string","description":"The description of the rule."},"enabled":{"type":"boolean","description":"Indicates if the rule is enabled."},"notifications":{"type":"array","description":"The alert notification types to trigger when alarm state changes as well as the users they will be sent to.","uniqueItems":true,"items":{"$ref":"#/definitions/AlertNotification"}},"sendExitingAlarmNotifications":{"type":"boolean","description":"Indicates if the alert will send a notification when it is closed."},"waitBetweenNotificationMs":{"type":"integer","format":"int64","description":"The amount of time in milliseconds to wait between notification."},"conditions":{"description":"The set of metric conditions that would trigger an alert.","$ref":"#/definitions/CommonRuleConditions"},"type":{"type":"string","description":"The type of the rule.","enum":["ConversationMetrics","UserPresence","WorkforceManagement","Unknown"]},"inAlarm":{"type":"boolean","description":"Indicates if the rule is in alarm state."},"user":{"description":"The entity that created the rule.","$ref":"#/definitions/UserReference"},"version":{"type":"integer","format":"int32","description":"The current version number of the rule."},"dateCreated":{"type":"string","format":"date-time","description":"The creation date of the rule when the rule was created. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"dateLastModified":{"type":"string","format":"date-time","description":"The timestamp of the last update to the rule. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"ModifiableRuleProperties":{"type":"object","required":["name"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string","description":"Name of the rule"},"description":{"type":"string","description":"The description of the rule."},"enabled":{"type":"boolean","description":"Indicates if the rule is enabled."},"notifications":{"type":"array","description":"The alert notification types to trigger when alarm state changes as well as the users they will be sent to.","uniqueItems":true,"items":{"$ref":"#/definitions/AlertNotification"}},"sendExitingAlarmNotifications":{"type":"boolean","description":"Indicates if the alert will send a notification when it is closed."},"waitBetweenNotificationMs":{"type":"integer","format":"int64","description":"The amount of time in milliseconds to wait between notification."},"conditions":{"description":"The set of metric conditions that would trigger an alert.","$ref":"#/definitions/CommonRuleConditions"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"CommonRuleBulkUpdateNotificationsRequest":{"type":"object","required":["ruleIds"],"properties":{"ruleIds":{"type":"array","description":"The user supplied rules ids to be updated","uniqueItems":true,"items":{"type":"string"}},"properties":{"description":"The rule properties to be updated","$ref":"#/definitions/ModifiableRuleProperties"},"typesToAdd":{"type":"array","description":"Collection of alerting notification types to add for all entities in the rules","uniqueItems":true,"items":{"type":"string","enum":["Sms","Device","Email","Push"]}},"typesToRemove":{"type":"array","description":"Collection of alerting notification types to remove for all entities in the rules","uniqueItems":true,"items":{"type":"string","enum":["Sms","Device","Email","Push"]}}}},"CommonRuleBulkDeleteRequest":{"type":"object","required":["ruleIds"],"properties":{"ruleIds":{"type":"array","description":"The user supplied rule ids to be deleted","items":{"type":"string"}}}},"CommonRuleContainer":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/CommonRule"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"lastUri":{"type":"string","format":"uri"},"firstUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"previousUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"GetRulesQuery":{"type":"object","required":["queryType","ruleType"],"properties":{"ruleType":{"type":"string","description":"The rule type of the alerts the query will return","enum":["Conversation","Presence","All"]},"queryType":{"type":"string","description":"The type of query being performed.","enum":["Info","Count"]},"enabledType":{"type":"string","description":"The state of the rule the query will return.  The accepted choices are Enabled, Disabled, or All","enum":["Enabled","Disabled","All"]},"pageNumber":{"type":"integer","format":"int32","description":"The page number of the queried response"},"pageSize":{"type":"integer","format":"int32","description":"The number of entities to return of the queried response.  The max is 25"},"sortBy":{"type":"string","description":"The field to sort responses by.  The accepted choices are Name and DateStart","enum":["Name","DateCreated"]},"sortOrder":{"type":"string","description":"The order in which response will be sorted.  The accepted choices are Asc and Desc","enum":["Asc","Desc"]},"ruleName":{"type":"string","description":"The name of the rule being queries."},"nameSearchType":{"type":"string","description":"Specifies how strict the name search needs to be. Expected values are Exact and Contains if querying by name.","enum":["Exact","Contains","Unknown"]}}},"Library":{"type":"object","required":["name"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string","description":"The library name."},"version":{"type":"integer","format":"int32","description":"Current version for this resource."},"createdBy":{"description":"User that created the library.","readOnly":true,"$ref":"#/definitions/User"},"dateCreated":{"type":"string","format":"date-time","description":"The date and time the response was created. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"responseType":{"type":"string","description":"This value is deprecated. Responses representing message templates may be added to any library.","enum":["MessagingTemplate","CampaignSmsTemplate","CampaignEmailTemplate","Footer"]},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"LibraryEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/Library"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"lastUri":{"type":"string","format":"uri"},"firstUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"previousUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"LibraryBatchRequest":{"type":"object","required":["libraryIds"],"properties":{"libraryIds":{"type":"array","description":"List of Library IDs","items":{"type":"string"}}}},"FooterTemplate":{"type":"object","properties":{"type":{"type":"string","description":"Specifies the type represented by Footer.","enum":["Signature"]},"applicableResources":{"type":"array","description":"Specifies the canned response template where the footer can be used.","items":{"type":"string","enum":["Campaign"]}}},"description":"The Footer template identifies the Footer type and its footerUsage"},"MessagingTemplate":{"type":"object","properties":{"whatsApp":{"description":"Defines a messaging template for a WhatsApp messaging channel","$ref":"#/definitions/WhatsAppDefinition"}},"description":"The messaging template identifies a structured message templates supported by a messaging channel."},"Response":{"type":"object","required":["libraries","texts"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"version":{"type":"integer","format":"int32","description":"Version number required for updates."},"libraries":{"type":"array","description":"One or more libraries response is associated with.","items":{"$ref":"#/definitions/DomainEntityRef"}},"texts":{"type":"array","description":"One or more texts associated with the response.","items":{"$ref":"#/definitions/ResponseText"}},"createdBy":{"description":"User that created the response","readOnly":true,"$ref":"#/definitions/User"},"dateCreated":{"type":"string","format":"date-time","description":"The date and time the response was created. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"interactionType":{"type":"string","description":"The interaction type for this response.","enum":["chat","email","twitter"]},"substitutions":{"type":"array","description":"Details about any text substitutions used in the texts for this response.","items":{"$ref":"#/definitions/ResponseSubstitution"}},"substitutionsSchema":{"description":"Metadata about the text substitutions in json schema format.","$ref":"#/definitions/JsonSchemaDocument"},"responseType":{"type":"string","description":"The response type represented by the response.","enum":["MessagingTemplate","CampaignSmsTemplate","CampaignEmailTemplate","Footer"]},"messagingTemplate":{"description":"An optional messaging template definition for responseType.MessagingTemplate.","$ref":"#/definitions/MessagingTemplate"},"assets":{"type":"array","description":"Assets used in the response","items":{"$ref":"#/definitions/AddressableEntityRef"}},"footer":{"description":"Footer template definition for responseType.Footer.","$ref":"#/definitions/FooterTemplate"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}},"description":"Contains information about a response."},"ResponseEntityList":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/Response"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"lastUri":{"type":"string","format":"uri"},"firstUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"previousUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}},"description":"Query result list"},"ResponseQueryResults":{"type":"object","required":["results"],"properties":{"results":{"description":"Contains the query results","$ref":"#/definitions/ResponseEntityList"}},"description":"Used to return response query results"},"ResponseSubstitution":{"type":"object","required":["id"],"properties":{"id":{"type":"string","description":"Response substitution identifier."},"description":{"type":"string","description":"Response substitution description."},"defaultValue":{"type":"string","description":"Response substitution default value."}},"description":"Contains information about the substitutions associated with a response."},"ResponseText":{"type":"object","required":["content"],"properties":{"content":{"type":"string","description":"Response text content."},"contentType":{"type":"string","description":"Response text content type.","enum":["text/plain","text/html"]}},"description":"Contains information about the text associated with a response."},"WhatsAppDefinition":{"type":"object","required":["language","name","namespace"],"properties":{"name":{"type":"string","description":"The messaging template name."},"namespace":{"type":"string","description":"The messaging template namespace."},"language":{"type":"string","description":"The messaging template language configured for this template. This is a WhatsApp specific value. For example, 'en_US'"}},"description":"A WhatsApp messaging template definition as defined in the WhatsApp Business Manager"},"ResponseFilter":{"type":"object","required":["name","operator","values"],"properties":{"name":{"type":"string","description":"Field to filter on. Allowed values are 'name', 'libraryId', 'text.contentType', 'messagingTemplate' and 'responseType'"},"operator":{"type":"string","description":"Filter operation: IN, EQUALS, NOTEQUALS.","enum":["IN","EQUALS","NOTEQUALS"]},"values":{"type":"array","description":"Values to filter on. If name is 'responseType' then allowed values are 'CampaignSmsTemplate', 'CampaignEmailTemplate', 'Footer' and 'Signature'","items":{"type":"string"}}},"description":"Used to filter response queries"},"ResponseQueryRequest":{"type":"object","properties":{"queryPhrase":{"type":"string","description":"Query phrase to search response text and name. If not set will match all."},"pageSize":{"type":"integer","format":"int32","description":"The maximum number of hits to return. Default: 25, Maximum: 500."},"pageNumber":{"type":"integer","format":"int32","description":"Page Number"},"filters":{"type":"array","description":"Filter the query results.","items":{"$ref":"#/definitions/ResponseFilter"}}},"description":"Used to query for responses"},"ResponseEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/Response"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"lastUri":{"type":"string","format":"uri"},"firstUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"previousUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"ResponseAsset":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"division":{"description":"The division to which this entity belongs.","$ref":"#/definitions/Division"},"contentLength":{"type":"integer","format":"int64","description":"response asset size in bytes"},"contentLocation":{"type":"string","description":"response asset location."},"contentType":{"type":"string","description":"MIME type of response asset"},"dateCreated":{"type":"string","format":"date-time","description":"Created date of the response asset. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"createdBy":{"description":"User who created the response asset","$ref":"#/definitions/DomainEntityRef"},"dateModified":{"type":"string","format":"date-time","description":"Last modified date of the response asset. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"modifiedBy":{"description":"User who last modified the response asset","$ref":"#/definitions/DomainEntityRef"},"responses":{"type":"array","description":"Canned responses actively using this asset","items":{"$ref":"#/definitions/DomainEntityRef"}},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"ResponseAssetRequest":{"type":"object","required":["name"],"properties":{"name":{"type":"string","description":"Name of the file to upload. It must not start with a dot and not end with a forward slash. Whitespace and the following characters are not allowed: \\{^}%`]\">[~<#|"},"divisionId":{"type":"string","description":"Division to associate to this asset. Can only be used with this division."}}},"ResponseAssetStatus":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"status":{"type":"string","description":"Upload status of the asset","readOnly":true,"enum":["InProgress","Uploaded","Failed"]},"errorCode":{"type":"string","description":"Error code. Used for localization","readOnly":true},"errorMessage":{"type":"string","description":"Error message that explains upload failure status ","readOnly":true}}},"CreateResponseAssetResponse":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"url":{"type":"string","description":"Pre-signed URL to PUT the file to","readOnly":true},"headers":{"type":"object","description":"Required headers when uploading a file through PUT request to the URL","readOnly":true,"additionalProperties":{"type":"string"}}}},"CreateResponseAssetRequest":{"type":"object","required":["name"],"properties":{"name":{"type":"string","description":"Name of the file to upload. It must not start with a dot and not end with a forward slash. Whitespace and the following characters are not allowed: \\{^}%`]\">[~<#|"},"divisionId":{"type":"string","description":"Division to associate to this asset. Can only be used with this division."},"contentMd5":{"type":"string","description":"Content MD-5 of the file to upload"}}},"ResponseAssetSearchResults":{"type":"object","properties":{"total":{"type":"integer","format":"int64","description":"The total number of results found"},"pageCount":{"type":"integer","format":"int32","description":"The total number of pages"},"pageSize":{"type":"integer","format":"int32","description":"The current page size"},"pageNumber":{"type":"integer","format":"int32","description":"The current page number"},"results":{"type":"array","description":"Search results","items":{"$ref":"#/definitions/ResponseAsset"}}}},"ResponseAssetFilter":{"type":"object","properties":{"endValue":{"type":"string","description":"The end value of the range. This field is used for range search types. Accepts numbers and date in ISO8601 format"},"values":{"type":"array","description":"A list of values for the search to match against","items":{"type":"string"}},"startValue":{"type":"string","description":"The start value of the range. This field is used for range search types. Accepts numbers and date in ISO8601 format"},"fields":{"type":"array","description":"Field name to search against. Allowed Values: divisionId, name, contentLength, contentType, dateCreated","items":{"type":"string"}},"value":{"type":"string","description":"A value for the search to match against"},"type":{"type":"string","description":"How to apply this search criteria against other criteria. Filter type supported for each field:- name:[STARTS_WITH, TERM], divisionId:[TERM, TERMS], contentLength:[RANGE, GREATER_THAN_EQUAL_TO, LESS_THAN_EQUAL_TO], contentType:[STARTS_WITH, TERM] dateCreated:[DATE_RANGE]","enum":["TERM","TERMS","STARTS_WITH","RANGE","GREATER_THAN_EQUAL_TO","LESS_THAN_EQUAL_TO","DATE_RANGE"]}}},"ResponseAssetSearchRequest":{"type":"object","required":["query"],"properties":{"pageSize":{"type":"integer","format":"int32","description":"The number of results per page. Default: 25, Maximum: 100."},"pageNumber":{"type":"integer","format":"int32","description":"The page of resources you want to retrieve"},"sortOrder":{"type":"string","description":"The sort order for results","enum":["ASC","DESC"]},"sortBy":{"type":"string","description":"The field in the resource that you want to sort the results by"},"query":{"type":"array","description":"Filter the query results.","items":{"$ref":"#/definitions/ResponseAssetFilter"}}}},"AvailableMediaType":{"type":"object","properties":{"mediaType":{"type":"string","description":"Name of the available media type"},"availableSubTypes":{"type":"array","description":"List of available subtypes for this media type","items":{"type":"string"}}}},"AvailableMediaTypeEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/AvailableMediaType"}}}},"ComparisonPeriod":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"kpi":{"type":"string","description":"Key Performance Indicator optimised during the comparison period.","readOnly":true},"dateStarted":{"type":"string","format":"date-time","description":"Start date of the comparison period. 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Range:[-25000000, 25000000]"},"skills":{"type":"array","description":"Current routing skills on in-queue conversation","items":{"$ref":"#/definitions/RoutingSkill"}},"language":{"description":"Current language on in-queue conversation","$ref":"#/definitions/Language"},"scoredAgents":{"type":"array","description":"Current scored agents on in-queue conversation","items":{"$ref":"#/definitions/ScoredAgent"}}}},"RequestScoredAgent":{"type":"object","properties":{"id":{"type":"string","description":"Agent's user ID"},"score":{"type":"integer","format":"int32","description":"Agent's score for the current conversation, from 0 - 100, higher being better"}}},"RoutingConversationAttributesRequest":{"type":"object","properties":{"priority":{"type":"integer","format":"int32","description":"Priority for the conversation.  Each point of priority is equivalent to one minute of time in queue.  Range:[-25000000, 25000000].  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It can take some time for the count to be updated after expressions are changed.","readOnly":true},"dateModified":{"type":"string","format":"date-time","description":"Last modified date/time of the skill group. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"dateCreated":{"type":"string","format":"date-time","description":"Created date/time of the skill group. Date time is represented as an ISO-8601 string. 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If queueId and userId are both specified, user behaves as primary backup."},"waitForAgent":{"type":"boolean","description":"Flag indicating if Direct Routing interactions should wait for Direct Routing agent or go immediately to selected backup."},"agentWaitSeconds":{"type":"integer","format":"int32","description":"Time (in seconds) that a Direct Routing interaction will wait for Direct Routing agent before going to selected backup. Valid range [60, 864000]."},"backedUpUsers":{"type":"array","description":"Set of users that this user is a backup for.","readOnly":true,"uniqueItems":true,"items":{"type":"string"}}}},"AgentMaxUtilizationResponse":{"type":"object","properties":{"utilization":{"type":"object","description":"Map of media type to utilization settings.","additionalProperties":{"$ref":"#/definitions/MediaUtilization"}},"labelUtilizations":{"type":"object","description":"Map of label ids to utilization settings.","additionalProperties":{"$ref":"#/definitions/LabelUtilizationResponse"}},"level":{"type":"string","enum":["Agent","Organization"]}}},"WrapupCodeRequest":{"type":"object","required":["name"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string","description":"The wrap-up code name."},"division":{"description":"The division to which this entity belongs.","$ref":"#/definitions/WritableStarrableDivision"},"dateCreated":{"type":"string","format":"date-time","description":"Date when the wrap-up code was created. 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Set by the service provider. \"caseExact\" is set to \"true\". \"mutability\" is set to \"readOnly\". \"returned\" is set to \"always\".","readOnly":true},"schemas":{"type":"array","description":"The list of supported schemas.","readOnly":true,"items":{"type":"string"}},"name":{"type":"string","description":"The name of the resource type.","readOnly":true},"description":{"type":"string","description":"The description of the resource type.","readOnly":true},"schema":{"type":"string","description":"The URI of the primary or base schema for the resource type.","readOnly":true},"schemaExtensions":{"type":"array","description":"The list of schema extensions for the resource type.","readOnly":true,"items":{"$ref":"#/definitions/ScimConfigResourceTypeSchemaExtension"}},"endpoint":{"type":"string","description":"The HTTP-addressable endpoint of the resource type. Appears after the base URL.","readOnly":true},"meta":{"description":"The metadata of the SCIM resource. Only \"location\" and \"resourceType\" are set for \"ResourceType\" resources.","readOnly":true,"$ref":"#/definitions/ScimMetadata"}},"description":"Defines a SCIM resource."},"ScimConfigResourceTypeSchemaExtension":{"type":"object","properties":{"schema":{"type":"string","description":"The URI of an extended schema, for example, \"urn:edu:2.0:Staff\". Must be equal to the \"id\" attribute of a schema.","readOnly":true},"required":{"type":"boolean","description":"Indicates whether a schema extension is required.","readOnly":true}},"description":"Defines a SCIM resource type's schema extension."},"ScimMetadata":{"type":"object","properties":{"resourceType":{"type":"string","description":"The type of SCIM resource.","readOnly":true,"enum":["User","Group","ServiceProviderConfig","ResourceType","Schema"]},"lastModified":{"type":"string","format":"date-time","description":"The last time that the resource was modified. Date time is represented as an \"ISO-8601 string\", for example, yyyy-MM-ddTHH:mm:ss.SSSZ. Not included with \"Schema\" and \"ResourceType\" resources.","readOnly":true},"location":{"type":"string","format":"uri","description":"The URI of the resource.","readOnly":true},"version":{"type":"string","description":"The version of the resource. Matches the ETag HTTP response header. Not included with \"Schema\" and \"ResourceType\" resources.","readOnly":true}},"description":"Defines the SCIM metadata."},"ScimConfigResourceTypesListResponse":{"type":"object","properties":{"schemas":{"type":"array","description":"The list of supported schemas.","items":{"type":"string"}},"totalResults":{"type":"integer","format":"int64","description":"The total number of results.","readOnly":true},"startIndex":{"type":"integer","format":"int64","description":"The 1-based index of the first result returned by this request. 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See section 3.4.2.2 \"Filtering\" in RFC 7644 for details.","readOnly":true},"mutability":{"type":"string","description":"The circumstances under which an attribute can be defined or redefined. The default is \"readWrite\".","readOnly":true,"enum":["readWrite","readOnly","immutable","writeOnly"]},"returned":{"type":"string","description":"The circumstances under which an attribute and its values are returned in response to a GET, PUT, POST, or PATCH request.","readOnly":true,"enum":["always","never","default","request"]},"uniqueness":{"type":"string","description":"The method by which the service provider enforces the uniqueness of an attribute value. A server can reject a value by returning the HTTP response code 400 (Bad Request). A client can enforce uniqueness to a greater degree than the server provider enforces. 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Only \"location\" and \"resourceType\" are set for \"Schema\" resources.","readOnly":true,"$ref":"#/definitions/ScimMetadata"}},"description":"Defines a SCIM schema."},"ScimV2SchemaListResponse":{"type":"object","properties":{"schemas":{"type":"array","description":"The list of supported schemas.","items":{"type":"string"}},"totalResults":{"type":"integer","format":"int64","description":"The total number of results.","readOnly":true},"startIndex":{"type":"integer","format":"int64","description":"The 1-based index of the first result returned by this request. 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Add this to \"itemsPerPage\" when requesting the next page of results.","readOnly":true},"itemsPerPage":{"type":"integer","format":"int64","description":"The number of resources returned per page.","readOnly":true},"Resources":{"type":"array","description":"The list of requested resources. If \"count\" is 0, then the list will be empty.","readOnly":true,"items":{"$ref":"#/definitions/ScimV2Group"}}},"description":"Defines a response for a list of SCIM groups."},"ScimV2Group":{"type":"object","required":["displayName"],"properties":{"id":{"type":"string","description":"The ID of the SCIM resource. Set by the service provider. \"caseExact\" is set to \"true\". \"mutability\" is set to \"readOnly\". \"returned\" is set to \"always\".","readOnly":true},"schemas":{"type":"array","description":"The list of supported schemas.","readOnly":true,"items":{"type":"string"}},"displayName":{"type":"string","description":"The display name of the group.","readOnly":true},"externalId":{"type":"string","description":"The external ID of the group. Set by the provisioning client. \"caseExact\" is set to \"true\". \"mutability\" is set to \"readWrite\"."},"members":{"type":"array","description":"The list of members in the group.","items":{"$ref":"#/definitions/ScimV2MemberReference"}},"meta":{"description":"The metadata of the SCIM resource. Metadata is defined as immutable per SCIM RFC.","readOnly":true,"$ref":"#/definitions/ScimMetadata"}},"description":"Defines a SCIM group."},"ScimV2MemberReference":{"type":"object","properties":{"type":{"type":"string","description":"The type of SCIM resource.","readOnly":true,"enum":["User","Group","ServiceProviderConfig","ResourceType","Schema"]},"value":{"type":"string","description":"The ID of the group member. Can be \"userId\" or \"groupId\"."},"$ref":{"type":"string","format":"uri","description":"The reference URI of the SCIM resource.","readOnly":true}},"description":"Defines a reference to SCIM group members."},"ScimError":{"type":"object","properties":{"schemas":{"type":"array","description":"The list of schemas for the SCIM error.","readOnly":true,"items":{"type":"string"}},"status":{"type":"string","description":"The HTTP status code returned for the SCIM error.","readOnly":true},"scimType":{"type":"string","description":"The type of SCIM error when httpStatus is a \"400\" error.","readOnly":true,"enum":["invalidFilter","tooMany","uniqueness","mutability","invalidSyntax","invalidPath","noTarget","invalidValue","invalidVers","sensitive"]},"detail":{"type":"string","description":"The detailed description of the SCIM error.","readOnly":true}},"description":"Defines a SCIM error."},"ScimV2PatchOperation":{"type":"object","required":["op"],"properties":{"op":{"type":"string","description":"The PATCH operation to perform.","enum":["add","replace","remove"]},"path":{"type":"string","description":"The attribute path that describes the target of the operation. Required for a \"remove\" operation."},"value":{"description":"The value to set in the path.","$ref":"#/definitions/JsonNode"}},"description":"Defines a SCIM PATCH operation. The path and value follow very specific rules based on operation types. See section 3.5.2 \"Modifying with PATCH\" in RFC 7644 for details."},"ScimV2PatchRequest":{"type":"object","required":["schemas"],"properties":{"schemas":{"type":"array","description":"The list of schemas used in the PATCH request.","items":{"type":"string"}},"Operations":{"type":"array","description":"The list of operations to perform for the PATCH request.","items":{"$ref":"#/definitions/ScimV2PatchOperation"}}},"description":"Defines a SCIM PATCH request. See section 3.5.2 \"Modifying with PATCH\" in RFC 7644 for details."},"ScimServiceProviderConfig":{"type":"object","properties":{"schemas":{"type":"array","description":"The list of supported schemas.","readOnly":true,"items":{"type":"string"}},"documentationUri":{"type":"string","format":"uri","description":"The HTTP-addressable URL that points to the service provider's documentation.","readOnly":true},"patch":{"description":"The \"patch\" configuration options.","readOnly":true,"$ref":"#/definitions/ScimServiceProviderConfigSimpleFeature"},"filter":{"description":"The \"filter\" configuration options.","readOnly":true,"$ref":"#/definitions/ScimServiceProviderConfigFilterFeature"},"etag":{"description":"The \"etag\" configuration options.","readOnly":true,"$ref":"#/definitions/ScimServiceProviderConfigSimpleFeature"},"sort":{"description":"The \"sort\" configuration options.","readOnly":true,"$ref":"#/definitions/ScimServiceProviderConfigSimpleFeature"},"bulk":{"description":"The \"bulk\" configuration options.","readOnly":true,"$ref":"#/definitions/ScimServiceProviderConfigBulkFeature"},"changePassword":{"description":"The \"changePassword\" configuration options.","readOnly":true,"$ref":"#/definitions/ScimServiceProviderConfigSimpleFeature"},"authenticationSchemes":{"type":"array","description":"The list of supported authentication schemes.","readOnly":true,"items":{"$ref":"#/definitions/ScimServiceProviderConfigAuthenticationScheme"}},"meta":{"description":"The metadata of the SCIM resource. 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The minimum size of the window is 2 hours."},"rrule":{"type":"string","description":"The recurrence rule for updating the Edges assigned to the site. The only supported frequencies are daily and weekly. Weekly frequencies require a day list with at least oneday specified. All other configurations are not supported."},"start":{"type":"string","format":"local-date-time","description":"Date time is represented as an ISO-8601 string without a timezone. For example: yyyy-MM-ddTHH:mm:ss.SSS"},"end":{"type":"string","format":"local-date-time","description":"Date time is represented as an ISO-8601 string without a timezone. 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Updates to the corresponding address in the addresses list will be reflected here.","readOnly":true,"items":{"$ref":"#/definitions/Contact"}},"addresses":{"type":"array","description":"Email address, phone number, and/or extension for this user. One entry is allowed per media type","items":{"$ref":"#/definitions/Contact"}},"title":{"type":"string"},"username":{"type":"string"},"preferredName":{"type":"string","description":"Preferred full name of agent"},"manager":{"type":"string"},"images":{"type":"array","items":{"$ref":"#/definitions/UserImage"}},"version":{"type":"integer","format":"int32","description":"This value should be the current version of the user. 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If specified, it is the only modifiable field.","enum":["active","inactive","deleted"]},"acdAutoAnswer":{"type":"boolean","description":"The value that denotes if acdAutoAnswer is set on the user"},"certifications":{"type":"array","items":{"type":"string"}},"biography":{"$ref":"#/definitions/Biography"},"employerInfo":{"$ref":"#/definitions/EmployerInfo"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"UserRoutingLanguagePost":{"type":"object","required":["id","proficiency"],"properties":{"id":{"type":"string","description":"The id of the existing routing language to add to the user"},"proficiency":{"type":"number","format":"double","description":"Proficiency is a rating from 0.0 to 5.0 on how competent an agent is for a particular language. It is used when a queue is set to \"Best available language\" mode to allow acd interactions to target agents with higher proficiency ratings."},"languageUri":{"type":"string","format":"uri","description":"URI to the organization language used by this user language.","readOnly":true},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}},"description":"Represents an organization language assigned to a user. When assigning to a user specify the organization langauge id as the id."},"UserLanguageEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/UserRoutingLanguage"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"lastUri":{"type":"string","format":"uri"},"firstUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"previousUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"UserRoutingSkillPost":{"type":"object","required":["id","proficiency"],"properties":{"id":{"type":"string","description":"The id of the existing routing skill to add to the user"},"proficiency":{"type":"number","format":"double","description":"Proficiency is a rating from 0.0 to 5.0 on how competent an agent is for a particular skill. It is used when a queue is set to \"Best available skills\" mode to allow acd interactions to target agents with higher proficiency ratings."},"skillUri":{"type":"string","format":"uri","description":"URI to the organization skill used by this user skill.","readOnly":true},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}},"description":"Represents an organization skill assigned to a user. 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Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true}}},"PatchUser":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object."},"preferredName":{"type":"string","description":"Preferred full name of agent"},"acdAutoAnswer":{"type":"boolean","description":"The value that denotes if acdAutoAnswer is set on the user"}}},"CreateUser":{"type":"object","required":["divisionId","email","name"],"properties":{"name":{"type":"string","description":"User's full name"},"department":{"type":"string"},"email":{"type":"string","description":"User's email and username"},"addresses":{"type":"array","description":"Email addresses and phone numbers for this user","items":{"$ref":"#/definitions/Contact"}},"title":{"type":"string"},"password":{"type":"string","description":"User's password"},"divisionId":{"type":"string","description":"The division to which this user will belong"},"state":{"type":"string","description":"Optional initialized state of the user. If not specified, state will be Active if invites are sent, otherwise Inactive.","enum":["active","inactive","deleted"]}}},"UsersSearchResponse":{"type":"object","required":["pageCount","pageNumber","pageSize","results","total","types"],"properties":{"total":{"type":"integer","format":"int64","description":"The total number of results found"},"pageCount":{"type":"integer","format":"int32","description":"The total number of pages"},"pageSize":{"type":"integer","format":"int32","description":"The current page size"},"pageNumber":{"type":"integer","format":"int32","description":"The current page number"},"previousPage":{"type":"string","description":"Q64 value for the previous page of results"},"currentPage":{"type":"string","description":"Q64 value for the current page of results"},"nextPage":{"type":"string","description":"Q64 value for the next page of results"},"types":{"type":"array","description":"Resource types the search was performed against","items":{"type":"string"}},"results":{"type":"array","description":"Search results","items":{"$ref":"#/definitions/User"}}}},"UserSearchCriteria":{"type":"object","required":["type"],"properties":{"endValue":{"type":"string","description":"The end value of the range. This field is used for range search types."},"values":{"type":"array","description":"A list of values for the search to match against","items":{"type":"string"}},"startValue":{"type":"string","description":"The start value of the range. This field is used for range search types."},"value":{"type":"string","description":"A value for the search to match against"},"operator":{"type":"string","description":"How to apply this search criteria against other criteria","enum":["AND","OR","NOT"]},"group":{"type":"array","description":"Groups multiple conditions","items":{"$ref":"#/definitions/UserSearchCriteria"}},"dateFormat":{"type":"string","description":"Set date format for criteria values when using date range search type.  Supports Java date format syntax, example yyyy-MM-dd'T'HH:mm:ss.SSSX."},"fields":{"type":"array","description":"Field names to search against","items":{"type":"string"},"x-genesys-search-fields":{"value":["addresses.email","addresses.voice","addresses.address","addresses.voicemailEnabled","chat.jabberId","department","email","username","siteId","manager.id","hr.employeeId","integration","groups.social.id","groups.official.id","groups.distribution.id","state","id","languages.guid","languages.name","languages.namespace","languages.proficiency","name","primaryContactInfo.voice","primaryContactInfo.sms","primaryContactInfo.email","profileSkills","queueMembership.added","queueMembership.joined","routingSkills.guid","routingSkills.name","routingSkills.namespace","routingSkills.proficiency","title","divisionId","teamId"]}},"type":{"type":"string","description":"Search Type","enum":["EXACT","STARTS_WITH","CONTAINS","REGEX","TERM","TERMS","REQUIRED_FIELDS","MATCH_ALL","QUERY_STRING"]}}},"UserSearchRequest":{"type":"object","properties":{"sortOrder":{"type":"string","description":"The sort order for results","enum":["ASC","DESC","SCORE"]},"sortBy":{"type":"string","description":"The field in the resource that you want to sort the results by"},"pageSize":{"type":"integer","format":"int32","description":"The number of results per page"},"pageNumber":{"type":"integer","format":"int32","description":"The page of resources you want to retrieve"},"sort":{"type":"array","description":"Multi-value sort order, list of multiple sort values","items":{"$ref":"#/definitions/SearchSort"}},"expand":{"type":"array","description":"Provides more details about a specified resource","items":{"type":"string"}},"query":{"type":"array","items":{"$ref":"#/definitions/UserSearchCriteria"}},"integrationPresenceSource":{"type":"string","description":"Gets an integration presence for users instead of their defaults. This parameter will only be used when presence is provided as an \"expand\". When using this parameter the maximum number of users that can be returned is 100.","enum":["MicrosoftTeams","ZoomPhone","EightByEight"]},"enforcePermissions":{"type":"boolean","description":"This property only applies to api/v2/user/search; when set to true add additional search criteria to filter users by: directory:user:view"}}},"VoicemailCopyRecord":{"type":"object","properties":{"user":{"description":"The user that the voicemail message was copied to/from","readOnly":true,"$ref":"#/definitions/User"},"group":{"description":"The group that the voicemail message was copied to/from","readOnly":true,"$ref":"#/definitions/Group"},"date":{"type":"string","format":"date-time","description":"The date when the voicemail was copied. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true}}},"VoicemailMessage":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"conversation":{"description":"The conversation that the voicemail message is associated with","readOnly":true,"$ref":"#/definitions/Conversation"},"read":{"type":"boolean","description":"Whether the voicemail message is marked as read"},"audioRecordingDurationSeconds":{"type":"integer","format":"int32","description":"The voicemail message's audio recording duration in seconds","readOnly":true},"audioRecordingSizeBytes":{"type":"integer","format":"int64","description":"The voicemail message's audio recording size in bytes","readOnly":true},"transcription":{"type":"string","description":"The transcription of the voicemail's audio","readOnly":true},"createdDate":{"type":"string","format":"date-time","description":"The date the voicemail message was created. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"modifiedDate":{"type":"string","format":"date-time","description":"The date the voicemail message was last modified. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"deletedDate":{"type":"string","format":"date-time","description":"The date the voicemail message deleted property was set to true. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"callerAddress":{"type":"string","description":"The caller address","readOnly":true},"callerName":{"type":"string","description":"Optionally the name of the caller that left the voicemail message if the caller was a known user","readOnly":true},"callerUser":{"description":"Optionally the user that left the voicemail message if the caller was a known user","readOnly":true,"$ref":"#/definitions/User"},"deleted":{"type":"boolean","description":"Whether the voicemail message has been marked as deleted"},"note":{"type":"string","description":"An optional note"},"user":{"description":"The user that the voicemail message belongs to or null which means the voicemail message belongs to a group or queue","readOnly":true,"$ref":"#/definitions/User"},"group":{"description":"The group that the voicemail message belongs to or null which means the voicemail message belongs to a user or queue","readOnly":true,"$ref":"#/definitions/Group"},"queue":{"description":"The queue that the voicemail message belongs to or null which means the voicemail message belongs to a user or group","readOnly":true,"$ref":"#/definitions/Queue"},"copiedFrom":{"description":"Represents where this voicemail message was copied from","readOnly":true,"$ref":"#/definitions/VoicemailCopyRecord"},"copiedTo":{"type":"array","description":"Represents where this voicemail has been copied to","readOnly":true,"items":{"$ref":"#/definitions/VoicemailCopyRecord"}},"deleteRetentionPolicy":{"description":"The retention policy for this voicemail when deleted is set to true","$ref":"#/definitions/VoicemailRetentionPolicy"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"VoicemailMessageEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/VoicemailMessage"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"lastUri":{"type":"string","format":"uri"},"firstUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"previousUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"VoicemailRetentionPolicy":{"type":"object","properties":{"voicemailRetentionPolicyType":{"type":"string","description":"The retention policy type","enum":["RETAIN_INDEFINITELY","RETAIN_WITH_TTL","IMMEDIATE_DELETE"]},"numberOfDays":{"type":"integer","format":"int32","description":"If retentionPolicyType == RETAIN_WITH_TTL, then this value represents the number of days for the TTL"}},"description":"Governs how the voicemail is retained"},"VoicemailGroupPolicy":{"type":"object","properties":{"name":{"type":"string"},"group":{"description":"The group associated with the policy","readOnly":true,"$ref":"#/definitions/Group"},"enabled":{"type":"boolean","description":"Whether voicemail is enabled for the group"},"sendEmailNotifications":{"type":"boolean","description":"Whether email notifications are sent to group members when a new voicemail is received"},"disableEmailPii":{"type":"boolean","description":"Removes any PII from group emails. This is overridden by the analogous organization configuration value. This is always true if HIPAA is enabled or unknown for an organization."},"includeEmailTranscriptions":{"type":"boolean","description":"Whether to include the voicemail transcription in a group notification email"},"languagePreference":{"type":"string","description":"The language preference for the group.  Used for group voicemail transcription"},"rotateCallsSecs":{"type":"integer","format":"int32","description":"How many seconds to ring before rotating to the next member in the group"},"stopRingingAfterRotations":{"type":"integer","format":"int32","description":"How many rotations to go through"},"overflowGroupId":{"type":"string","description":"A fallback group to contact when all of the members in this group did not answer the call."},"groupAlertType":{"type":"string","description":"Specifies if the members in this group should be contacted randomly, in a specific order, or by round-robin.","enum":["RANDOM","ROUND_ROBIN","SEQUENTIAL"]},"interactiveResponsePromptId":{"type":"string","description":"The prompt to use when connecting a user to a Group Ring call"},"interactiveResponseRequired":{"type":"boolean","description":"Whether user should be prompted with a confirmation prompt when connecting to a Group Ring call"}}},"VoicemailMailboxInfo":{"type":"object","properties":{"usageSizeBytes":{"type":"integer","format":"int64","description":"The total number of bytes for all voicemail message audio recordings","readOnly":true},"totalCount":{"type":"integer","format":"int32","description":"The total number of voicemail messages","readOnly":true},"unreadCount":{"type":"integer","format":"int32","description":"The total number of voicemail messages marked as unread","readOnly":true},"deletedCount":{"type":"integer","format":"int32","description":"The total number of voicemail messages marked as deleted","readOnly":true},"createdDate":{"type":"string","format":"date-time","description":"The date of the oldest voicemail message. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"modifiedDate":{"type":"string","format":"date-time","description":"The date of the most recent voicemail message. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"newestUnreadDate":{"type":"string","format":"date-time","description":"The date of the most recent unread voicemail message. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"oldestUnreadDate":{"type":"string","format":"date-time","description":"The date of the most oldest unread voicemail message. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"newestReadDate":{"type":"string","format":"date-time","description":"The date of the most recent read voicemail message. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"oldestReadDate":{"type":"string","format":"date-time","description":"The date of the most oldest read voicemail message. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true}}},"VoicemailUserPolicy":{"type":"object","properties":{"enabled":{"type":"boolean","description":"Whether the user has voicemail enabled","readOnly":true},"alertTimeoutSeconds":{"type":"integer","format":"int32","description":"The number of seconds to ring the user's phone before a call is transfered to voicemail"},"pin":{"type":"string","description":"The user's PIN to access their voicemail. This property is only used for updates and never provided otherwise to ensure security"},"modifiedDate":{"type":"string","format":"date-time","description":"The date the policy was last modified. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"sendEmailNotifications":{"type":"boolean","description":"Whether email notifications are sent to the user when a new voicemail is received"}}},"VoicemailMediaInfo":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"mediaFileUri":{"type":"string","format":"uri"},"mediaImageUri":{"type":"string","format":"uri"},"waveformData":{"type":"array","items":{"type":"number","format":"float"}}}},"CopyVoicemailMessage":{"type":"object","required":["voicemailMessageId"],"properties":{"voicemailMessageId":{"type":"string","description":"The id of the VoicemailMessage to copy"},"userId":{"type":"string","description":"The id of the User to copy the VoicemailMessage to"},"groupId":{"type":"string","description":"The id of the Group to copy the VoicemailMessage to"}},"description":"Used to copy a VoicemailMessage to either a User or a Group"},"PINConfiguration":{"type":"object","properties":{"minimumLength":{"type":"integer","format":"int32"},"maximumLength":{"type":"integer","format":"int32"}}},"VoicemailOrganizationPolicy":{"type":"object","properties":{"enabled":{"type":"boolean","description":"Whether voicemail is enabled for this organization","readOnly":true},"alertTimeoutSeconds":{"type":"integer","format":"int32","description":"The organization's default number of seconds to ring a user's phone before a call is transferred to voicemail"},"pinConfiguration":{"description":"The configuration for user PINs to access their voicemail from a phone","$ref":"#/definitions/PINConfiguration"},"voicemailExtension":{"type":"string","description":"The extension for voicemail retrieval.  The default value is *86."},"pinRequired":{"type":"boolean","description":"If this is true, a PIN is required when accessing a user's voicemail from a phone."},"interactiveResponseRequired":{"type":"boolean","description":"Whether user should be prompted with a confirmation prompt when connecting to a Group Ring call"},"sendEmailNotifications":{"type":"boolean","description":"Whether email notifications are sent for new voicemails in the organization. If false, new voicemail email notifications are not be sent for the organization overriding any user or group setting."},"includeEmailTranscriptions":{"type":"boolean","description":"Whether to include the voicemail transcription in the notification email"},"disableEmailPii":{"type":"boolean","description":"Removes any PII from emails. This overrides any analogous group configuration value. This is always true if HIPAA is enabled or unknown for an organization."},"maximumRecordingTimeSeconds":{"type":"integer","format":"int32","description":"Default value for the maximum length of time in seconds of a recorded voicemail"},"modifiedDate":{"type":"string","format":"date-time","description":"The date the policy was last modified. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true}}},"VoicemailsSearchResponse":{"type":"object","required":["pageCount","pageNumber","pageSize","results","total","types"],"properties":{"total":{"type":"integer","format":"int64","description":"The total number of results found"},"pageCount":{"type":"integer","format":"int32","description":"The total number of pages"},"pageSize":{"type":"integer","format":"int32","description":"The current page size"},"pageNumber":{"type":"integer","format":"int32","description":"The current page number"},"previousPage":{"type":"string","description":"Q64 value for the previous page of results"},"currentPage":{"type":"string","description":"Q64 value for the current page of results"},"nextPage":{"type":"string","description":"Q64 value for the next page of results"},"types":{"type":"array","description":"Resource types the search was performed against","items":{"type":"string"}},"results":{"type":"array","description":"Search results","items":{"$ref":"#/definitions/VoicemailMessage"}}}},"VoicemailSearchCriteria":{"type":"object","required":["type"],"properties":{"endValue":{"type":"string","description":"The end value of the range. This field is used for range search types."},"values":{"type":"array","description":"A list of values for the search to match against","items":{"type":"string"}},"startValue":{"type":"string","description":"The start value of the range. This field is used for range search types."},"value":{"type":"string","description":"A value for the search to match against"},"operator":{"type":"string","description":"How to apply this search criteria against other criteria","enum":["AND","OR","NOT"]},"group":{"type":"array","description":"Groups multiple conditions","items":{"$ref":"#/definitions/VoicemailSearchCriteria"}},"dateFormat":{"type":"string","description":"Set date format for criteria values when using date range search type.  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Must be only 1.","items":{"type":"string"}},"interruptibleAssignmentId":{"type":"string","description":"Assignment ID to exclude from consideration when determining blocked slots"}}},"LearningScormResponse":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"status":{"type":"string","description":"The status of the SCORM package","enum":["UploadPending","Unpacking","Error","Ready"]},"errorCode":{"type":"string","description":"The error code of the SCORM package (on failure)"},"errorMessage":{"type":"string","description":"The error message associated with the error code"},"percentageUnpacked":{"type":"number","format":"float","description":"The percentage of the SCORM package that has been unpacked"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}},"description":"Learning SCORM package"},"LearningScormUploadResponse":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"status":{"type":"string","description":"The status of the SCORM package","enum":["UploadPending","Unpacking","Error","Ready"]},"uploadUrl":{"type":"string","description":"The pre-signed URL. Use it with headers below to upload file to S3"},"headers":{"type":"object","description":"The additional headers that need to be included in the upload request","additionalProperties":{"type":"string"}},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}},"description":"Learning SCORM upload response"},"LearningScormUploadRequest":{"type":"object","required":["contentMd5"],"properties":{"contentMd5":{"type":"string","description":"The MD5 content of the SCORM package"}},"description":"Learning SCORM upload request"},"Recognition":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"recipient":{"description":"The recipient of the recognition","$ref":"#/definitions/UserReference"},"createdBy":{"description":"The creator of the recognition","$ref":"#/definitions/UserReference"},"dateCreated":{"type":"string","format":"date-time","example":"2023-01-01T01:01:01Z","description":"The creation date. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"type":{"type":"string","description":"The type of recognition","enum":["ThankYou","Congratulations","HighPerformance","CompanyValues"]},"title":{"type":"string","description":"The recognition title"},"note":{"type":"string","description":"The recognition note"},"contextType":{"type":"string","description":"The context type (optional)","enum":["Interaction","Insights","Development","Scorecard"]},"contextId":{"type":"string","description":"The context id (optional)"},"dateDisplayed":{"type":"string","format":"date-time","example":"2023-01-01T01:01:01Z","description":"The displayed date. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"dateAcknowledged":{"type":"string","format":"date-time","example":"2023-01-01T01:01:01Z","description":"The acknowledged date. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"RecognitionBase":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"recipient":{"description":"The recipient of the recognition","$ref":"#/definitions/UserReference"},"createdBy":{"description":"The creator of the recognition","$ref":"#/definitions/UserReference"},"dateCreated":{"type":"string","format":"date-time","example":"2023-01-01T01:01:01Z","description":"The creation date. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"type":{"type":"string","description":"The type of recognition","enum":["ThankYou","Congratulations","HighPerformance","CompanyValues"]},"title":{"type":"string","description":"The recognition title"},"note":{"type":"string","description":"The recognition note"},"contextType":{"type":"string","description":"The context type (optional)","enum":["Interaction","Insights","Development","Scorecard"]},"contextId":{"type":"string","description":"The context id (optional)"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"CreateRecognition":{"type":"object","required":["recipientId","type"],"properties":{"recipientId":{"type":"string","description":"The recipient of the recognition"},"type":{"type":"string","description":"The type of the recognition","enum":["ThankYou","Congratulations","HighPerformance","CompanyValues"]},"title":{"type":"string","description":"The title of the recognition. Max length of 100 characters (optional)"},"note":{"type":"string","description":"The note of the recognition. Max length of 800 characters (optional)"},"contextType":{"type":"string","description":"The context type (optional)","enum":["Interaction","Insights","Development","Scorecard"]},"contextId":{"type":"string","description":"The context id (optional)"}}},"WidgetClientConfig":{"type":"object","properties":{"v1":{"$ref":"#/definitions/WidgetClientConfigV1"},"v2":{"$ref":"#/definitions/WidgetClientConfigV2"},"v1-http":{"$ref":"#/definitions/WidgetClientConfigV1Http"},"third-party":{"$ref":"#/definitions/WidgetClientConfigThirdParty"}}},"WidgetClientConfigThirdParty":{"type":"object"},"WidgetClientConfigV1":{"type":"object","properties":{"webChatSkin":{"type":"string","enum":["basic","modern-caret-skin"]},"authenticationUrl":{"type":"string","format":"uri"}}},"WidgetClientConfigV1Http":{"type":"object","properties":{"webChatSkin":{"type":"string","enum":["basic","modern-caret-skin"]},"authenticationUrl":{"type":"string","format":"uri"}}},"WidgetClientConfigV2":{"type":"object"},"WidgetDeployment":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"description":{"type":"string","description":"A human-readable description of this Deployment."},"authenticationRequired":{"type":"boolean","description":"When true, the customer members starting a chat must be authenticated by supplying their JWT to the create operation."},"disabled":{"type":"boolean","description":"When true, all create chat operations using this Deployment will be rejected."},"flow":{"description":"The URI of the Inbound Chat Flow to run when new chats are initiated under this Deployment.","$ref":"#/definitions/DomainEntityRef"},"allowedDomains":{"type":"array","description":"The list of domains that are approved to use this Deployment; the list will be added to CORS headers for ease of web use.","items":{"type":"string"}},"clientType":{"type":"string","description":"The type of display widget for which this Deployment is configured, which controls the administrator settings shown.","enum":["v1","v2","v1-http","third-party"]},"clientConfig":{"description":"The client configuration options that should be made available to the clients of this Deployment.","$ref":"#/definitions/WidgetClientConfig"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"WidgetDeploymentEntityListing":{"type":"object","properties":{"total":{"type":"integer","format":"int64"},"entities":{"type":"array","items":{"$ref":"#/definitions/WidgetDeployment"}},"selfUri":{"type":"string","format":"uri"}}},"ActivityCode":{"type":"object","required":["metadata"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true},"name":{"type":"string","description":"The name of the activity code. Default activity codes will be created with an empty name"},"isActive":{"type":"boolean","description":"Whether this activity code is active or has been deleted"},"isDefault":{"type":"boolean","description":"Whether this is a default activity code"},"category":{"type":"string","description":"The activity code's category.","enum":["OnQueueWork","Break","Meal","Meeting","OffQueueWork","TimeOff","Training","Unavailable","Unscheduled"]},"lengthInMinutes":{"type":"integer","format":"int32","description":"The default length of the activity in minutes"},"countsAsPaidTime":{"type":"boolean","description":"Whether an agent is paid while performing this activity"},"countsAsWorkTime":{"type":"boolean","description":"Indicates whether or not the activity should be counted as contiguous work time for calculating daily constraints"},"agentTimeOffSelectable":{"type":"boolean","description":"Whether an agent can select this activity code when creating or editing a time off request. Null if the activity's category is not time off."},"metadata":{"description":"Version metadata for the associated management unit's list of activity codes","$ref":"#/definitions/WfmVersionedEntityMetadata"}}},"ActivityCodeContainer":{"type":"object","required":["metadata"],"properties":{"activityCodes":{"type":"object","description":"Map of activity code id to activity code","additionalProperties":{"$ref":"#/definitions/ActivityCode"}},"metadata":{"description":"Version metadata for the associated management unit's list of activity codes","$ref":"#/definitions/WfmVersionedEntityMetadata"}}},"WfmVersionedEntityMetadata":{"type":"object","required":["version"],"properties":{"version":{"type":"integer","format":"int32","description":"The version of the associated entity.  Used to prevent conflicts on concurrent edits"},"modifiedBy":{"description":"The user who last modified the associated entity","readOnly":true,"$ref":"#/definitions/UserReference"},"dateModified":{"type":"string","format":"date-time","description":"The date the associated entity was last modified. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"createdBy":{"description":"The user who created the associated entity, if available","readOnly":true,"$ref":"#/definitions/UserReference"},"dateCreated":{"type":"string","format":"date-time","description":"The date the associated entity was created, if available. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true}}},"EstimateAvailableFullDayTimeOffResponse":{"type":"object","required":["date","durationMinutes","flexible","payableMinutes"],"properties":{"date":{"type":"string","format":"date","description":"Date in yyyy-MM-dd format for full day request. Should be interpreted in the business unit's configured time zone. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"},"durationMinutes":{"type":"integer","format":"int32","description":"An estimation of time off request length in minutes"},"payableMinutes":{"type":"integer","format":"int32","description":"An estimation of payable part of time off request in minutes"},"flexible":{"type":"boolean","description":"Whether there is flexibility for a user to choose different hours than the system estimated"}}},"EstimateAvailablePartialDayTimeOffResponse":{"type":"object","required":["date","durationMinutes","flexible","payableMinutes"],"properties":{"date":{"type":"string","format":"date-time","description":"Start date-time in ISO-8601 format for partial day request"},"durationMinutes":{"type":"integer","format":"int32","description":"An estimation of time off request length in minutes"},"payableMinutes":{"type":"integer","format":"int32","description":"An estimation of payable part of time off request in minutes"},"flexible":{"type":"boolean","description":"Whether there is flexibility for a user to choose different hours than the system estimated"}}},"EstimateAvailableTimeOffResponse":{"type":"object","required":["activityCodeId","paid","user"],"properties":{"fullDayDates":{"type":"array","description":"Full day dates. partialDayDates must be empty if this field is populated","items":{"$ref":"#/definitions/EstimateAvailableFullDayTimeOffResponse"}},"partialDayDates":{"type":"array","description":"Partial day dates. fullDayDates must be empty if this field is populated","items":{"$ref":"#/definitions/EstimateAvailablePartialDayTimeOffResponse"}},"user":{"description":"The user to whom the time off request belongs","$ref":"#/definitions/UserReference"},"activityCodeId":{"type":"string","description":"The ID of the activity code associated with the time off request. Activity code must be of the TimeOff category"},"paid":{"type":"boolean","description":"Whether this estimate is for a paid time off request"}}},"EstimateAvailableFullDayTimeOffRequest":{"type":"object","required":["date"],"properties":{"date":{"type":"string","format":"date","description":"Date in yyyy-MM-dd format for full day request. Should be interpreted in the business unit's configured time zone. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"},"requestedDurationMinutes":{"type":"integer","format":"int32","description":"A requested length of time off request in minutes. If the value is null, then the system will use activity code length setting"}}},"EstimateAvailablePartialDayTimeOffRequest":{"type":"object","required":["date"],"properties":{"date":{"type":"string","format":"date-time","description":"Start date-time in ISO-8601 format for partial day request"},"requestedDurationMinutes":{"type":"integer","format":"int32","description":"A requested length of time off request in minutes. If the value is null, then the system will use activity code length setting"}}},"EstimateAvailableTimeOffRequest":{"type":"object","required":["activityCodeId","paid"],"properties":{"fullDayDates":{"type":"array","description":"Full day dates. partialDayDates must be empty if this field is populated","items":{"$ref":"#/definitions/EstimateAvailableFullDayTimeOffRequest"}},"partialDayDates":{"type":"array","description":"Partial day dates. fullDayDates must be empty if this field is populated","items":{"$ref":"#/definitions/EstimateAvailablePartialDayTimeOffRequest"}},"activityCodeId":{"type":"string","description":"The ID of the activity code associated with the time off request. Activity code must be of the TimeOff category"},"paid":{"type":"boolean","description":"Whether this estimate is for a paid time off request"}}},"BusinessUnitActivityCode":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"active":{"type":"boolean","description":"Whether this activity code is active or has been deleted"},"defaultCode":{"type":"boolean","description":"Whether this is a default activity code"},"category":{"type":"string","description":"The category of the activity code","enum":["OnQueueWork","Break","Meal","Meeting","OffQueueWork","TimeOff","Training","Unavailable","Unscheduled"]},"lengthInMinutes":{"type":"integer","format":"int32","description":"The default length of the activity in minutes"},"countsAsPaidTime":{"type":"boolean","description":"Whether an agent is paid while performing this activity"},"countsAsWorkTime":{"type":"boolean","description":"Indicates whether or not the activity should be counted as contiguous work time for calculating daily constraints"},"agentTimeOffSelectable":{"type":"boolean","description":"Whether an agent can select this activity code when creating or editing a time off request. Null if the activity's category is not time off."},"countsTowardShrinkage":{"type":"boolean","description":"Whether or not this activity code counts toward shrinkage calculations"},"plannedShrinkage":{"type":"boolean","description":"Whether this activity code is considered planned or unplanned shrinkage"},"interruptible":{"type":"boolean","description":"Whether this activity code is considered interruptible"},"secondaryPresences":{"type":"array","description":"The secondary presences of this activity code","items":{"$ref":"#/definitions/SecondaryPresence"}},"metadata":{"description":"Version metadata of this activity code","$ref":"#/definitions/WfmVersionedEntityMetadata"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"SecondaryPresence":{"type":"object","required":["id"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object."},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"CreateActivityCodeRequest":{"type":"object","required":["category","name"],"properties":{"name":{"type":"string","description":"The name of the activity code"},"category":{"type":"string","description":"The activity code's category","enum":["OnQueueWork","Break","Meal","Meeting","OffQueueWork","TimeOff","Training","Unavailable","Unscheduled"]},"lengthInMinutes":{"type":"integer","format":"int32","description":"The default length of the activity in minutes"},"countsAsPaidTime":{"type":"boolean","description":"Whether an agent is paid while performing this activity"},"countsAsWorkTime":{"type":"boolean","description":"Indicates whether or not the activity should be counted as work time"},"agentTimeOffSelectable":{"type":"boolean","description":"Whether an agent can select this activity code when creating or editing a time off request"},"countsTowardShrinkage":{"type":"boolean","description":"Whether or not this activity code counts toward shrinkage calculations"},"plannedShrinkage":{"type":"boolean","description":"Whether this activity code is considered planned or unplanned shrinkage"},"interruptible":{"type":"boolean","description":"Whether this activity code is considered interruptible"},"secondaryPresences":{"type":"array","description":"The secondary presences of this activity code","items":{"$ref":"#/definitions/SecondaryPresence"}}}},"BusinessUnitActivityCodeListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/BusinessUnitActivityCode"}},"downloadUrl":{"type":"string","description":"URL from which to fetch results for requests with a large result set. If populated, the downloaded data will conform to the same schema as would normally be returned, excepting downloaded data will never itself contain a downloadUrl"}}},"ListWrapperSecondaryPresence":{"type":"object","properties":{"values":{"type":"array","items":{"$ref":"#/definitions/SecondaryPresence"}}}},"UpdateActivityCodeRequest":{"type":"object","required":["metadata"],"properties":{"name":{"type":"string","description":"The name of the activity code"},"category":{"type":"string","description":"The activity code's category. Attempting to change the category of a default activity code will return an error","enum":["OnQueueWork","Break","Meal","Meeting","OffQueueWork","TimeOff","Training","Unavailable","Unscheduled"]},"lengthInMinutes":{"type":"integer","format":"int32","description":"The default length of the activity in minutes"},"countsAsPaidTime":{"type":"boolean","description":"Whether an agent is paid while performing this activity"},"countsAsWorkTime":{"type":"boolean","description":"Indicates whether or not the activity should be counted as work time"},"agentTimeOffSelectable":{"type":"boolean","description":"Whether an agent can select this activity code when creating or editing a time off request"},"countsTowardShrinkage":{"type":"boolean","description":"Whether or not this activity code counts toward shrinkage calculations"},"plannedShrinkage":{"type":"boolean","description":"Whether this activity code is considered planned or unplanned shrinkage"},"interruptible":{"type":"boolean","description":"Whether this activity code is considered interruptible"},"secondaryPresences":{"description":"The secondary presences of this activity code","$ref":"#/definitions/ListWrapperSecondaryPresence"},"metadata":{"description":"Version metadata for the associated business unit's list of activity codes","$ref":"#/definitions/WfmVersionedEntityMetadata"}}},"ForecastAbandonRateResponse":{"type":"object","properties":{"percent":{"type":"integer","format":"int32","description":"The target percent abandon rate goal"}}},"ForecastAverageSpeedOfAnswerResponse":{"type":"object","properties":{"seconds":{"type":"integer","format":"int32","description":"the average speed of answer goal in seconds"}}},"ForecastPlanningGroupResponse":{"type":"object","properties":{"id":{"type":"string","description":"The ID of the planning group"},"name":{"type":"string","description":"The name of the planning group"},"routePaths":{"type":"array","description":"Route path configuration for this planning group","items":{"$ref":"#/definitions/RoutePathResponse"}},"serviceGoalTemplate":{"description":"Service goals for this planning group","$ref":"#/definitions/ForecastServiceGoalTemplateResponse"}}},"ForecastServiceGoalTemplateImpactOverrideResponse":{"type":"object","properties":{"serviceLevel":{"description":"Allowed service level percent increase and decrease; undefined if the goal is not enabled","$ref":"#/definitions/WfmServiceGoalImpact"},"averageSpeedOfAnswer":{"description":"Allowed average speed of answer percent increase and decrease; undefined if the goal is not enabled","$ref":"#/definitions/WfmServiceGoalImpact"},"abandonRate":{"description":"Allowed abandon rate percent increase and decrease; undefined if the goal is not enabled","$ref":"#/definitions/WfmServiceGoalImpact"}}},"ForecastServiceGoalTemplateResponse":{"type":"object","properties":{"serviceLevel":{"description":"The service level goal for this forecast","$ref":"#/definitions/ForecastServiceLevelResponse"},"averageSpeedOfAnswer":{"description":"The average speed of answer goal for this forecast","$ref":"#/definitions/ForecastAverageSpeedOfAnswerResponse"},"abandonRate":{"description":"The abandon rate goal for this forecast","$ref":"#/definitions/ForecastAbandonRateResponse"},"impactOverride":{"description":"The service goal impact overrides for this forecast","$ref":"#/definitions/ForecastServiceGoalTemplateImpactOverrideResponse"}}},"ForecastServiceLevelResponse":{"type":"object","properties":{"percent":{"type":"integer","format":"int32","description":"The percent of calls to answer in the number of seconds defined"},"seconds":{"type":"integer","format":"int32","description":"The number of seconds to define for the percent of calls to be answered"}}},"LanguageReference":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object."},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"RoutePathResponse":{"type":"object","properties":{"queue":{"description":"The ID of the queue associated with the route path","$ref":"#/definitions/QueueReference"},"mediaType":{"type":"string","description":"The media type of the given queue associated with the route path","enum":["Voice","Chat","Email","Callback","Message"]},"language":{"description":"The ID of the language associated with the route path","$ref":"#/definitions/LanguageReference"},"skills":{"type":"array","description":"The set of skills associated with the route path","uniqueItems":true,"items":{"$ref":"#/definitions/RoutingSkillReference"}}}},"RoutingSkillReference":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object."},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"WfmIntradayPlanningGroupListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/ForecastPlanningGroupResponse"}},"noDataReason":{"type":"string","description":"The reason there was no data for the request","enum":["NoPublishedSchedule","NoSourceForecast"]}}},"WfmServiceGoalImpact":{"type":"object","required":["decreaseByPercent","increaseByPercent"],"properties":{"increaseByPercent":{"type":"number","format":"double","description":"The maximum allowed percent increase from the configured goal"},"decreaseByPercent":{"type":"number","format":"double","description":"The maximum allowed percent decrease from the configured goal"}}},"AsyncIntradayResponse":{"type":"object","properties":{"status":{"type":"string","description":"The status of the operation","enum":["Processing","Complete","Canceled","Error"]},"operationId":{"type":"string","description":"The ID for the operation"},"result":{"description":"The result of the operation.  Null unless status == Complete","$ref":"#/definitions/BuIntradayResponse"}}},"BuIntradayDataGroup":{"type":"object","properties":{"mediaType":{"type":"string","description":"The media type associated with this intraday group","enum":["Voice","Chat","Email","Callback","Message"]},"forecastDataSummary":{"description":"Forecast data summary for this date range","$ref":"#/definitions/BuIntradayForecastData"},"forecastDataPerInterval":{"type":"array","description":"Forecast data per interval for this date range","items":{"$ref":"#/definitions/BuIntradayForecastData"}},"scheduleDataSummary":{"description":"Schedule data summary for this date range","$ref":"#/definitions/BuIntradayScheduleData"},"scheduleDataPerInterval":{"type":"array","description":"Schedule data per interval for this date range","items":{"$ref":"#/definitions/BuIntradayScheduleData"}},"performancePredictionDataSummary":{"description":"Performance prediction data summary for this date range","$ref":"#/definitions/IntradayPerformancePredictionData"},"performancePredictionDataPerInterval":{"type":"array","description":"Performance prediction data per interval for this date range","items":{"$ref":"#/definitions/IntradayPerformancePredictionData"}}}},"BuIntradayForecastData":{"type":"object","properties":{"offered":{"type":"number","format":"double","description":"The number of interactions routed into the queues in the selected planning groups for the given media type for an agent to answer"},"averageHandleTimeSeconds":{"type":"number","format":"double","description":"The average handle time in seconds an agent spent handling interactions"}}},"BuIntradayResponse":{"type":"object","properties":{"startDate":{"type":"string","format":"date-time","description":"The start of the date range for which this data applies.  This is also the start reference point for the intervals represented in the various arrays. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"endDate":{"type":"string","format":"date-time","description":"The end of the date range for which this data applies. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"intervalLengthMinutes":{"type":"integer","format":"int32","description":"The aggregation period in minutes, which determines the interval duration of the returned data"},"noDataReason":{"type":"string","description":"If not null, the reason there was no data for the request","enum":["NoPublishedSchedule","NoSourceForecast"]},"categories":{"type":"array","description":"The categories to which this data corresponds","items":{"type":"string","enum":["ForecastData","ScheduleData","PerformancePredictionData"]}},"shortTermForecast":{"description":"Short term forecast reference","$ref":"#/definitions/BuShortTermForecastReference"},"schedule":{"description":"Schedule reference","$ref":"#/definitions/BuScheduleReference"},"intradayDataGroupings":{"type":"array","description":"Intraday data grouped by a single media type and set of planning group IDs","items":{"$ref":"#/definitions/BuIntradayDataGroup"}}}},"BuIntradayScheduleData":{"type":"object","properties":{"onQueueTimeSeconds":{"type":"integer","format":"int64","description":"The total on-queue time in seconds for all agents in this group"}}},"BuScheduleReference":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"weekDate":{"type":"string","format":"date","description":"The start week date for this schedule. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"BuShortTermForecastReference":{"type":"object","required":["weekDate"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object."},"weekDate":{"type":"string","format":"date","description":"The weekDate of the short term forecast in yyyy-MM-dd format. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"},"description":{"type":"string","description":"The description of the short term forecast","readOnly":true},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"IntradayPerformancePredictionData":{"type":"object","properties":{"serviceLevelPercent":{"type":"number","format":"double","description":"Percentage of interactions that meets service level target as defined in the matching service goal templates"},"averageSpeedOfAnswerSeconds":{"type":"number","format":"double","description":"Predicted average time in seconds it takes to answer an interaction once the interaction becomes available to be routed"},"occupancyPercent":{"type":"number","format":"double","description":"Percentage of on-queue time for all agents in this group that are occupied handling interactions"}}},"IntradayPlanningGroupRequest":{"type":"object","required":["businessUnitDate","categories"],"properties":{"businessUnitDate":{"type":"string","format":"date","description":"Requested date in yyyy-MM-dd format. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"},"categories":{"type":"array","description":"The metric categories","items":{"type":"string","enum":["ForecastData","ScheduleData","PerformancePredictionData"]}},"planningGroupIds":{"type":"array","description":"The IDs of the planning groups for which to fetch data.  Omitting or passing an empty list will return all available planning groups","items":{"type":"string"}},"intervalLengthMinutes":{"type":"integer","format":"int32","description":"The period/interval in minutes for which to aggregate the data. Required, defaults to 15"}}},"BuImportShortTermForecastSchema":{"type":"object","required":["description","planningGroups","weekCount"],"properties":{"description":{"type":"string","description":"The description for the forecast"},"weekCount":{"type":"integer","format":"int32","description":"The number of weeks covered by the forecast"},"planningGroups":{"type":"array","description":"The short term planning group data","items":{"$ref":"#/definitions/ForecastPlanningGroupData"}},"longTermPlanningGroups":{"type":"array","description":"The long term planning group data","items":{"$ref":"#/definitions/LongTermForecastPlanningGroupData"}},"canUseForScheduling":{"type":"boolean","description":"Whether this forecast can be used for scheduling"}}},"ForecastPlanningGroupData":{"type":"object","required":["averageHandleTimeSecondsPerInterval","offeredPerInterval","planningGroupId"],"properties":{"planningGroupId":{"type":"string","description":"The ID of the planning group to which this data applies. Note this is a snapshot of the planning group at the time of forecast creation and may not correspond to the current configuration"},"offeredPerInterval":{"type":"array","description":"Forecast offered counts per 15 minute interval for this week of the forecast","items":{"type":"number","format":"double"}},"averageHandleTimeSecondsPerInterval":{"type":"array","description":"Forecast average handle time per 15 minute interval in seconds","items":{"type":"number","format":"double"}}}},"ImportForecastUploadResponse":{"type":"object","properties":{"uploadKey":{"type":"string","description":"The key to pass to the secondary request to start processing of the upload"},"url":{"type":"string","description":"The url to which to PUT the upload body"},"headers":{"type":"object","description":"Required headers for the PUT request to the url","additionalProperties":{"type":"string"}},"uploadBodySchema":{"description":"Always null. Defines the schema of the json body to be PUT to the url. The json body should be gzip encoded before uploading","$ref":"#/definitions/BuImportShortTermForecastSchema"}}},"LongTermForecastPlanningGroupData":{"type":"object","required":["averageHandleTimeSecondsPerDay","offeredPerDay","planningGroupId"],"properties":{"planningGroupId":{"type":"string","description":"The ID of the planning group to which this data applies. Note this is a snapshot of the planning group at the time of forecast creation and may not correspond to the current configuration"},"offeredPerDay":{"type":"array","description":"Forecast offered counts per day for this planning group","items":{"type":"number","format":"double"}},"averageHandleTimeSecondsPerDay":{"type":"array","description":"Forecast average handle time per day in seconds","items":{"type":"number","format":"double"}}}},"UploadUrlRequestBody":{"type":"object","required":["contentLengthBytes"],"properties":{"contentLengthBytes":{"type":"integer","format":"int64","description":"The expected content length (in bytes) of the gzip-encoded data that will be PUT to the returned signed URL"}}},"BuForecastGenerationPlanningGroupResult":{"type":"object","properties":{"planningGroupId":{"type":"string","description":"The ID of the planning group"},"metricResults":{"type":"array","description":"The generation results for the associated planning group","items":{"$ref":"#/definitions/BuForecastTimeSeriesResult"}}}},"BuForecastGenerationResult":{"type":"object","properties":{"planningGroupResults":{"type":"array","description":"Generation results, broken down by planning group","items":{"$ref":"#/definitions/BuForecastGenerationPlanningGroupResult"}}}},"BuForecastModificationResponse":{"type":"object","required":["displayGranularity","enabled","granularity","metric","planningGroupIds","type","values"],"properties":{"type":{"type":"string","description":"The type of the modification","enum":["MinimumPerInterval","MaximumPerInterval","SetValuePerInterval","ChangeValuePerInterval","ChangePercentPerInterval","SetValueOverRange","ChangeValueOverRange","SetValuesForIntervalSet","SetMultiGranularityValuesForIntervalSet"]},"startIntervalIndex":{"type":"integer","format":"int32","description":"The number of intervals past referenceStartDate representing the first interval to which this modification applies"},"endIntervalIndex":{"type":"integer","format":"int32","description":"The number of intervals past referenceStartDate representing the last interval to which this modification applies"},"metric":{"type":"string","description":"The metric to which this modification applies","enum":["Offered","AverageHandleTimeSeconds"]},"legacyMetric":{"type":"string","description":"The legacy metric to which this modification applies if applicable","enum":["AverageAfterCallWorkTimeSeconds","AverageHandleTimeSeconds","AverageTalkTimeSeconds","Offered"]},"value":{"type":"number","format":"double","description":"The value of the modification"},"values":{"type":"array","description":"The list of modification values. Only applicable for grid-type modifications","items":{"$ref":"#/definitions/WfmForecastModificationIntervalOffsetValue"}},"secondaryValues":{"type":"array","description":"The list of modification secondary values. Only applicable for multi granularity modifications","items":{"$ref":"#/definitions/WfmForecastModificationIntervalOffsetValue"}},"displayGranularity":{"type":"string","description":"The client side display granularity of the modification, expressed in the ISO-8601 duration format. Periods are represented as an ISO-8601 string. For example: P1D or P1DT12H"},"granularity":{"type":"string","description":"The actual granularity of the modification as stored behind the scenes, expressed in the ISO-8601 duration format. Periods are represented as an ISO-8601 string. For example: P1D or P1DT12H"},"secondaryGranularity":{"type":"string","description":"The granularity of the 'secondaryValues' modification as stored behind the scenes, expressed in the ISO-8601 duration format. Periods are represented as an ISO-8601 string. For example: P1D or P1DT12H"},"enabled":{"type":"boolean","description":"Whether the modification is enabled for the forecast"},"planningGroupIds":{"type":"array","description":"The IDs of the planning groups to which this forecast modification applies","uniqueItems":true,"items":{"type":"string"}}}},"BuForecastTimeSeriesResult":{"type":"object","properties":{"metric":{"type":"string","description":"The metric this result applies to","enum":["Offered","AverageHandleTimeSeconds"]},"forecastingMethod":{"type":"string","description":"The forecasting method that was used for this metric","enum":["AutoRegressiveIntegratedMovingAverage","MovingAverage","SingleExponentialSmoothing","RandomWalk","DecompositionUsingAdditiveSeasonality","DecompositionUsingMultiplicativeSeasonality","HoltWintersAdditiveSeasonality","HoltWintersAdditiveSeasonalityWithDampedTrend","HoltWintersMultiplicativeSeasonality","HoltWintersMultiplicativeSeasonalityWithDampedTrend","DampedLinearExponentialSmoothing","DoubleExponentialSmoothing","DoubleMovingAverage","LinearExponentialSmoothing","LinearWeightedMovingAverage","PointEstimateUsingDampedLinearExponentialSmoothing","PointEstimateUsingDoubleExponentialSmoothing","PointEstimateUsingLatestWeek","PointEstimateUsingLinearExponentialSmoothing","PointEstimateUsingWeightedAverage","CurveFit","MultiLinearRegression","DynamicHarmonicRegression","Theta","Ensemble","Other"]},"forecastType":{"type":"string","description":"The forecasting type in this forecast result","enum":["LongTerm","ShortTerm"]}}},"BuShortTermForecast":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"weekDate":{"type":"string","format":"date","description":"The start week date of this forecast in yyyy-MM-dd.  Must fall on the start day of week for the associated business unit. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"},"weekCount":{"type":"integer","format":"int32","description":"The number of weeks this forecast covers"},"creationMethod":{"type":"string","description":"The method by which this forecast was created","enum":["Import","ImportedHistoricalWeightedAverage","HistoricalWeightedAverage","Advanced"]},"description":{"type":"string","description":"The description of this forecast"},"legacy":{"type":"boolean","description":"Whether this forecast contains modifications on legacy metrics","readOnly":true},"metadata":{"description":"Metadata for this forecast","$ref":"#/definitions/WfmVersionedEntityMetadata"},"canUseForScheduling":{"type":"boolean","description":"Whether this forecast can be used for scheduling"},"referenceStartDate":{"type":"string","format":"date-time","description":"The reference start date for interval-based data for this forecast. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"sourceDays":{"type":"array","description":"The source day pointers for this forecast","items":{"$ref":"#/definitions/ForecastSourceDayPointer"}},"modifications":{"type":"array","description":"Any manual modifications applied to this forecast","items":{"$ref":"#/definitions/BuForecastModificationResponse"}},"generationResults":{"description":"Generation result metadata","$ref":"#/definitions/BuForecastGenerationResult"},"timeZone":{"type":"string","description":"The time zone for this forecast"},"planningGroupsVersion":{"type":"integer","format":"int32","description":"The version of the planning groups that was used for this forecast"},"planningGroups":{"description":"A snapshot of the planning groups used for this forecast as of the version number indicated","$ref":"#/definitions/ForecastPlanningGroupsResponse"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"ForecastPlanningGroupsResponse":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/ForecastPlanningGroupResponse"}},"businessUnitServiceGoalImpact":{"description":"A snapshot of a business unit’s service goal impact settings taken at forecast generation time.","$ref":"#/definitions/WfmServiceGoalImpactSettings"}}},"ForecastSourceDayPointer":{"type":"object","properties":{"dayOfWeek":{"type":"string","description":"The forecast day of week for this source data","enum":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday","EighthDay"]},"weight":{"type":"integer","format":"int32","description":"The relative weight to apply to this source data item for weighted averages"},"date":{"type":"string","description":"The date this source data represents, in yyyy-MM-dd format"},"fileName":{"type":"string","description":"The name of the source file this data came from if it originated from a data import"},"dataKey":{"type":"string","description":"The key to look up the forecast source data for this source day"}}},"ImportForecastResponse":{"type":"object","properties":{"status":{"type":"string","description":"The status of the operation","enum":["Processing","Complete","Canceled","Error"]},"operationId":{"type":"string","description":"The ID for the operation"},"result":{"description":"The result of the operation. Always null, result will come via notification","$ref":"#/definitions/BuShortTermForecast"}}},"WfmForecastModificationIntervalOffsetValue":{"type":"object","required":["intervalIndex","value"],"properties":{"intervalIndex":{"type":"integer","format":"int32","description":"The number of intervals past referenceStartDate to which to apply this modification"},"value":{"type":"number","format":"double","description":"The value to set for the given interval"}}},"WfmServiceGoalImpactSettings":{"type":"object","required":["abandonRate","averageSpeedOfAnswer","serviceLevel"],"properties":{"serviceLevel":{"description":"Allowed service level percent increase and decrease","$ref":"#/definitions/WfmServiceGoalImpact"},"averageSpeedOfAnswer":{"description":"Allowed average speed of answer percent increase and decrease","$ref":"#/definitions/WfmServiceGoalImpact"},"abandonRate":{"description":"Allowed abandon rate percent increase and decrease","$ref":"#/definitions/WfmServiceGoalImpact"}}},"WfmProcessUploadRequest":{"type":"object","required":["uploadKey"],"properties":{"uploadKey":{"type":"string","description":"The uploadKey provided by the request to get an upload URL"}}},"BuShortTermForecastListItem":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"weekDate":{"type":"string","format":"date","description":"The start week date of this forecast in yyyy-MM-dd.  Must fall on the start day of week for the associated business unit. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"},"weekCount":{"type":"integer","format":"int32","description":"The number of weeks this forecast covers"},"creationMethod":{"type":"string","description":"The method by which this forecast was created","enum":["Import","ImportedHistoricalWeightedAverage","HistoricalWeightedAverage","Advanced"]},"description":{"type":"string","description":"The description of this forecast"},"legacy":{"type":"boolean","description":"Whether this forecast contains modifications on legacy metrics","readOnly":true},"metadata":{"description":"Metadata for this forecast","$ref":"#/definitions/WfmVersionedEntityMetadata"},"canUseForScheduling":{"type":"boolean","description":"Whether this forecast can be used for scheduling"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"BuShortTermForecastListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/BuShortTermForecastListItem"}}}},"AsyncForecastOperationResult":{"type":"object","properties":{"status":{"type":"string","description":"The status of the operation","enum":["Processing","Complete","Canceled","Error"]},"operationId":{"type":"string","description":"The ID for the operation"},"result":{"description":"The result of the operation.  Null unless status == Complete","$ref":"#/definitions/BuShortTermForecast"},"progress":{"type":"integer","format":"int32","description":"Percent progress for the operation"}}},"GenerateBuForecastRequest":{"type":"object","required":["description"],"properties":{"description":{"type":"string","description":"The description for the forecast"},"weekCount":{"type":"integer","format":"int32","description":"The number of weeks this forecast covers"},"canUseForScheduling":{"type":"boolean","description":"Whether this forecast can be used for scheduling"}}},"BuForecastResult":{"type":"object","properties":{"referenceStartDate":{"type":"string","format":"date-time","description":"The reference start date for interval-based data for this forecast. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"planningGroups":{"type":"array","description":"The forecast data broken up by planning group","items":{"$ref":"#/definitions/ForecastPlanningGroupData"}},"weekNumber":{"type":"integer","format":"int32","description":"The week number represented by this response"},"weekCount":{"type":"integer","format":"int32","description":"The number of weeks in this forecast"}}},"BuForecastResultResponse":{"type":"object","properties":{"result":{"description":"The result of the operation.  Populated whenever the result is small enough to pass through the api directly","$ref":"#/definitions/BuForecastResult"},"downloadUrl":{"type":"string","description":"The download url to fetch the result.  Only populated if the result is too large to pass through the api directly"}}},"BuForecastStaffingRequirementsResult":{"type":"object","required":["downloadUrl","downloadUrlExpirationDate","weekNumber"],"properties":{"weekNumber":{"type":"integer","format":"int32","description":"The week number represented by this response"},"downloadUrl":{"type":"string","description":"The url to get the requirements results for this week"},"downloadUrlExpirationDate":{"type":"string","format":"date-time","description":"The expiration date of the download url, as an ISO-8601 string"},"planningGroupStaffingRequirements":{"type":"array","description":"Results will always come via downloadUrl, however the schema is included for documentation","items":{"$ref":"#/definitions/StaffingRequirementsPlanningGroupData"}}}},"BuForecastStaffingRequirementsResultResponse":{"type":"object","required":["businessUnitId","forecast","intervalLengthMinutes","referenceStartDate","state","weekCount"],"properties":{"businessUnitId":{"type":"string","description":"The ID of the business unit to which the forecast staffing requirements belongs"},"forecast":{"description":"The forecast reference","$ref":"#/definitions/BuShortTermForecastReference"},"referenceStartDate":{"type":"string","format":"date-time","description":"The reference start date for interval-based data for this forecast as an ISO-8601 string"},"weekCount":{"type":"integer","format":"int32","description":"The number of weeks in this forecast"},"intervalLengthMinutes":{"type":"integer","format":"int32","description":"The period/interval in minutes for which to aggregate the data"},"state":{"type":"string","description":"The state of the staffing requirements generation","enum":["Processing","Complete","Error"]},"results":{"type":"array","description":"The forecast staffing requirement results, Will be populated when state == 'Complete'","items":{"$ref":"#/definitions/BuForecastStaffingRequirementsResult"}}}},"StaffingRequirementsPlanningGroupData":{"type":"object","required":["planningGroupId","staffingRequirementsPerInterval"],"properties":{"planningGroupId":{"type":"string","description":"The ID of the planning group to which this data applies"},"staffingRequirementsPerInterval":{"type":"array","description":"Staffing requirements per interval for this week forecast","items":{"type":"number","format":"double"}}}},"LongTermForecastResult":{"type":"object","properties":{"planningGroups":{"type":"array","description":"The forecast data broken up by planning group","items":{"$ref":"#/definitions/LongTermForecastPlanningGroupData"}},"referenceStartDate":{"type":"string","format":"date","description":"The reference start date relative to the business unit time zone in this forecast. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"},"weekCount":{"type":"integer","format":"int32","description":"The number of weeks in this forecast"}}},"LongTermForecastResultResponse":{"type":"object","properties":{"result":{"description":"The result of the operation.  Populated whenever the result is small enough to pass through the api directly","$ref":"#/definitions/LongTermForecastResult"},"downloadUrl":{"type":"string","description":"The download url to fetch the result.  Only populated if the result is too large to pass through the api directly"}}},"CopyBuForecastRequest":{"type":"object","required":["description","weekDate"],"properties":{"description":{"type":"string","description":"The description for the forecast"},"weekDate":{"type":"string","format":"date","description":"The start date of the new forecast to create from the existing forecast. Must correspond to the start day of week for the business unit. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"}}},"BuSchedulingSettingsResponse":{"type":"object","properties":{"messageSeverities":{"type":"array","description":"Schedule generation message severity configuration","items":{"$ref":"#/definitions/SchedulerMessageTypeSeverity"}},"syncTimeOffProperties":{"type":"array","description":"Synchronize set of time off properties from scheduled activities to time off requests when the schedule is published.","uniqueItems":true,"items":{"type":"string","enum":["PayableMinutes"]}},"serviceGoalImpact":{"description":"Configures the max percent increase and decrease of service goals for this business unit","$ref":"#/definitions/WfmServiceGoalImpactSettings"},"allowWorkPlanPerMinuteGranularity":{"type":"boolean","description":"Indicates whether or not per minute granularity for scheduling will be enabled for this business unit. Defaults to false."}}},"BuShortTermForecastingSettings":{"type":"object","properties":{"defaultHistoryWeeks":{"type":"integer","format":"int32","description":"The number of historical weeks to consider when creating a forecast. This setting is only used for legacy weighted average forecasts"}}},"BusinessUnitResponse":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"settings":{"description":"Settings for this business unit","$ref":"#/definitions/BusinessUnitSettingsResponse"},"division":{"description":"The division to which this entity belongs.","$ref":"#/definitions/DivisionReference"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"BusinessUnitSettingsResponse":{"type":"object","required":["metadata","startDayOfWeek","timeZone"],"properties":{"startDayOfWeek":{"type":"string","description":"The start day of week for this business unit","enum":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"timeZone":{"type":"string","description":"The time zone for this business unit, using the Olsen tz database format"},"shortTermForecasting":{"description":"Short term forecasting settings","$ref":"#/definitions/BuShortTermForecastingSettings"},"scheduling":{"description":"Scheduling settings","$ref":"#/definitions/BuSchedulingSettingsResponse"},"metadata":{"description":"Version metadata for this business unit","$ref":"#/definitions/WfmVersionedEntityMetadata"}}},"SchedulerMessageTypeSeverity":{"type":"object","properties":{"type":{"type":"string","description":"The type of the message","enum":["AgentNotFound","AgentNotInSelectedManagementUnit","AgentNotLicensed","AgentWithoutWorkPlan","WorkPlanNotEnabled","WorkPlanNotFound","AgentWithoutCapability","NoNeedDays","UnableToProduceAgentSchedule","UnableToScheduleMaxConsecutiveWorkingDaysFromAgentHistory","UnableToScheduleMaxConsecutiveWorkingWeekendsFromAgentHistory","UnableToScheduleMaxWeeklyPaidTimeFromTimeOff","UnableToScheduleMaxWorkDayPaidTimeFromTimeOff","UnableToScheduleMinIntershiftTimeFromAgentHistory","UnableToScheduleMinIntershiftTimeFromDst","UnableToScheduleMinShiftStartDistanceFromAgentHistory","UnableToScheduleMinShiftStartDistanceFromDst","UnableToScheduleMinWeeklyPaidTimeFromTimeOff","UnableToScheduleMinWeeklyWorkDaysFromTimeOff","UnableToScheduleMinWorkDayPaidTimeFromTimeOff","UnableToSchedulePlanningPeriodMaxDaysOffFromAgentHistory","UnableToSchedulePlanningPeriodMaxDaysOffFromTimeOff","UnableToSchedulePlanningPeriodMaxPaidTimeFromAgentHistory","UnableToSchedulePlanningPeriodMaxPaidTimeFromTimeOff","UnableToSchedulePlanningPeriodMinDaysOffFromAgentHistory","UnableToSchedulePlanningPeriodMinPaidTimeFromAgentHistory","UnableToSchedulePlanningPeriodMinPaidTimeFromTimeOff","UnableToScheduleWorkDayFromTimeOff","UnableToScheduleMaxConsecutiveWorkingDays","UnableToScheduleMaxConsecutiveWorkingWeekends","UnableToScheduleMaxWeeklyPaidTime","UnableToScheduleMaxWeeklyWorkDays","UnableToScheduleMaxWorkDayPaidTime","UnableToScheduleMinConsecutiveNonWorkingTimePerWeek","UnableToScheduleMinIntershiftTime","UnableToScheduleMinShiftStartDistance","UnableToScheduleMinWeeklyPaidTime","UnableToScheduleMinWeeklyWorkDays","UnableToScheduleMinWorkDayPaidTime","UnableToSchedulePlanningPeriodMaxDaysOff","UnableToSchedulePlanningPeriodMaxPaidTime","UnableToSchedulePlanningPeriodMinDaysOff","UnableToSchedulePlanningPeriodMinPaidTime","UnableToScheduleShiftVariance","UnableToScheduleWorkDay"]},"severity":{"type":"string","description":"The severity of the message","enum":["Ignore","Information","Warning","Error"]}}},"BuSchedulingSettingsRequest":{"type":"object","properties":{"messageSeverities":{"type":"array","description":"Schedule generation message severity configuration","items":{"$ref":"#/definitions/SchedulerMessageTypeSeverity"}},"syncTimeOffProperties":{"description":"Synchronize set of time off properties from scheduled activities to time off requests when the schedule is published.","$ref":"#/definitions/SetWrapperSyncTimeOffProperty"},"serviceGoalImpact":{"description":"Configures the max percent increase and decrease of service goals for this business unit","$ref":"#/definitions/WfmServiceGoalImpactSettings"},"allowWorkPlanPerMinuteGranularity":{"type":"boolean","description":"Indicates whether or not per minute granularity for scheduling will be enabled for this business unit. Defaults to false."}}},"SetWrapperSyncTimeOffProperty":{"type":"object","properties":{"values":{"type":"array","uniqueItems":true,"items":{"type":"string","enum":["PayableMinutes"]}}}},"UpdateBusinessUnitRequest":{"type":"object","properties":{"name":{"type":"string","description":"The name of the business unit"},"divisionId":{"type":"string","description":"The ID of the division to which the business unit should be moved"},"settings":{"description":"Configuration for the business unit","$ref":"#/definitions/UpdateBusinessUnitSettingsRequest"}}},"UpdateBusinessUnitSettingsRequest":{"type":"object","required":["metadata"],"properties":{"startDayOfWeek":{"type":"string","description":"The start day of week for this business unit","readOnly":true,"enum":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"timeZone":{"type":"string","description":"The time zone for this business unit, using the Olsen tz database format","readOnly":true},"shortTermForecasting":{"description":"Short term forecasting settings","$ref":"#/definitions/BuShortTermForecastingSettings"},"scheduling":{"description":"Scheduling settings","$ref":"#/definitions/BuSchedulingSettingsRequest"},"metadata":{"description":"Version metadata for this business unit","$ref":"#/definitions/WfmVersionedEntityMetadata"}}},"AdherenceSettings":{"type":"object","properties":{"severeAlertThresholdMinutes":{"type":"integer","format":"int32","description":"The threshold in minutes where an alert will be triggered when an agent is considered severely out of adherence"},"adherenceTargetPercent":{"type":"integer","format":"int32","description":"Target adherence percentage"},"adherenceExceptionThresholdSeconds":{"type":"integer","format":"int32","description":"The threshold in seconds for which agents should not be penalized for being momentarily out of adherence"},"nonOnQueueActivitiesEquivalent":{"type":"boolean","description":"Whether to treat all non-on-queue activities as equivalent for adherence purposes"},"trackOnQueueActivity":{"type":"boolean","description":"Whether to track on-queue activities"},"ignoredActivityCategories":{"description":"Activity categories that should be ignored for adherence purposes","$ref":"#/definitions/IgnoredActivityCategories"}}},"BusinessUnitReference":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"IgnoredActivityCategories":{"type":"object","properties":{"values":{"type":"array","description":"Activity categories list","items":{"type":"string","enum":["OnQueueWork","Break","Meal","Meeting","OffQueueWork","TimeOff","Training","Unavailable","Unscheduled"]}}}},"ManagementUnit":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"businessUnit":{"description":"The business unit to which this management unit belongs","$ref":"#/definitions/BusinessUnitReference"},"startDayOfWeek":{"type":"string","description":"Start day of week for scheduling and forecasting purposes. Moving to Business Unit","enum":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"timeZone":{"type":"string","description":"The time zone for the management unit in standard Olson format.  Moving to Business Unit"},"settings":{"description":"The configuration settings for this management unit","$ref":"#/definitions/ManagementUnitSettingsResponse"},"metadata":{"description":"Version info metadata for this management unit. Deprecated, use settings.metadata","$ref":"#/definitions/WfmVersionedEntityMetadata"},"division":{"description":"The division to which this entity belongs.","$ref":"#/definitions/DivisionReference"},"version":{"type":"integer","format":"int32","description":"The version of the underlying entity.  Deprecated, use field from settings.metadata instead","readOnly":true},"dateModified":{"type":"string","format":"date-time","description":"The date and time at which this entity was last modified.  Deprecated, use field from settings.metadata instead. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"modifiedBy":{"description":"The user who last modified this entity.  Deprecated, use field from settings.metadata instead","readOnly":true,"$ref":"#/definitions/UserReference"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"ManagementUnitListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/ManagementUnit"}},"pageSize":{"type":"integer","format":"int32","description":"Deprecated, paging is not supported"},"pageNumber":{"type":"integer","format":"int32","description":"Deprecated, paging is not supported"},"total":{"type":"integer","format":"int64","description":"Deprecated, paging is not supported"},"lastUri":{"type":"string","format":"uri","description":"Deprecated, paging is not supported"},"firstUri":{"type":"string","format":"uri","description":"Deprecated, paging is not supported"},"nextUri":{"type":"string","format":"uri","description":"Deprecated, paging is not supported"},"pageCount":{"type":"integer","format":"int32","description":"Deprecated, paging is not supported"},"previousUri":{"type":"string","format":"uri","description":"Deprecated, paging is not supported"},"selfUri":{"type":"string","format":"uri"}}},"ManagementUnitSettingsResponse":{"type":"object","required":["metadata"],"properties":{"adherence":{"description":"Adherence settings for this management unit","$ref":"#/definitions/AdherenceSettings"},"shortTermForecasting":{"description":"Short term forecasting settings for this management unit","$ref":"#/definitions/ShortTermForecastingSettings"},"timeOff":{"description":"Time off request settings for this management unit","$ref":"#/definitions/TimeOffRequestSettings"},"scheduling":{"description":"Scheduling settings for this management unit. These settings are only available if you have the permission wfm:managementUnit:view","$ref":"#/definitions/SchedulingSettingsResponse"},"shiftTrading":{"description":"Shift trade settings for this management unit","$ref":"#/definitions/ShiftTradeSettings"},"metadata":{"description":"Version info metadata for the associated management unit","$ref":"#/definitions/WfmVersionedEntityMetadata"}}},"PlanningPeriodSettings":{"type":"object","required":["startDate","weekCount"],"properties":{"weekCount":{"type":"integer","format":"int32","description":"Planning period length in weeks"},"startDate":{"type":"string","format":"date","description":"Start date of the planning period in yyyy-MM-dd format. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"}}},"SchedulingSettingsResponse":{"type":"object","properties":{"maxOccupancyPercentForDeferredWork":{"type":"integer","format":"int32","description":"Max occupancy percent for deferred work"},"defaultShrinkagePercent":{"type":"number","format":"double","description":"Default shrinkage percent for scheduling"},"shrinkageOverrides":{"description":"Shrinkage overrides for scheduling","$ref":"#/definitions/ShrinkageOverrides"},"planningPeriod":{"description":"Planning period settings for scheduling","$ref":"#/definitions/PlanningPeriodSettings"},"startDayOfWeekend":{"type":"string","description":"Start day of weekend for scheduling","enum":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]}}},"ShiftTradeActivityRule":{"type":"object","required":["action","activityCategory"],"properties":{"activityCategory":{"type":"string","description":"The activity category to which to apply this rule","enum":["OnQueueWork","Break","Meal","Meeting","OffQueueWork","TimeOff","Training","Unavailable","Unscheduled"]},"action":{"type":"string","description":"The action this rule invokes","enum":["Replace","DoNotAllowTrade","KeepWithSchedule"]},"activityCodeIdReplacement":{"type":"string","description":"The activity code ID with which to replace activities belonging to the original category if applicable (required if action == Replace, must be a default activity code ID)"}}},"ShiftTradeSettings":{"type":"object","properties":{"enabled":{"type":"boolean","description":"Whether shift trading is enabled for this management unit"},"autoReview":{"type":"boolean","description":"Whether automatic shift trade review is enabled according to the rules defined in for this management unit"},"allowDirectTrades":{"type":"boolean","description":"Whether direct shift trades between agents are allowed"},"minHoursInFuture":{"type":"integer","format":"int32","description":"The minimum number of hours in the future shift trades are allowed"},"unequalPaid":{"type":"string","description":"How to handle shift trades which involve unequal paid times","enum":["Allow","Disallow","AdminReview"]},"oneSided":{"type":"string","description":"How to handle one-sided shift trades","enum":["Allow","Disallow","AdminReview"]},"weeklyMinPaidViolations":{"type":"string","description":"How to handle shift trades which result in violations of weekly minimum paid time constraint","enum":["Allow","Disallow","AdminReview"]},"weeklyMaxPaidViolations":{"type":"string","description":"How to handle shift trades which result in violations of weekly maximum paid time constraint","enum":["Allow","Disallow","AdminReview"]},"requiresMatchingQueues":{"type":"boolean","description":"Whether to constrain shift trades to agents with matching queues"},"requiresMatchingLanguages":{"type":"boolean","description":"Whether to constrain shift trades to agents with matching languages"},"requiresMatchingSkills":{"type":"boolean","description":"Whether to constrain shift trades to agents with matching skills"},"requiresMatchingPlanningGroups":{"type":"boolean","description":"Whether to constrain shift trades to agents with matching planning groups"},"activityCategoryRules":{"type":"array","description":"Rules that specify what to do with activity categories that are part of a shift defined in a trade","items":{"$ref":"#/definitions/ShiftTradeActivityRule"}}}},"ShortTermForecastingSettings":{"type":"object","properties":{"defaultHistoryWeeks":{"type":"integer","format":"int32","description":"The number of weeks to consider by default when generating a volume forecast"}}},"ShrinkageOverride":{"type":"object","required":["intervalIndex"],"properties":{"intervalIndex":{"type":"integer","format":"int32","description":"Index of shrinkage override interval. Starting index is 0 and indexes are based on 15 minute intervals for a 7 day week"},"shrinkagePercent":{"type":"number","format":"double","description":"Shrinkage override percent. Setting a null value will reset the interval to the default"}}},"ShrinkageOverrides":{"type":"object","properties":{"clear":{"type":"boolean","description":"Set true to clear the shrinkage interval overrides"},"values":{"type":"array","description":"List of interval shrinkage overrides","items":{"$ref":"#/definitions/ShrinkageOverride"}}}},"TimeOffRequestSettings":{"type":"object","properties":{"submissionRangeEnforced":{"type":"boolean","description":"Whether to enforce a submission range for agent time off requests"},"submissionEarliestDaysFromNow":{"type":"integer","format":"int32","description":"The earliest number of days from now for which an agent can submit a time off request.  Use negative numbers to indicate days in the past"},"submissionLatestDaysFromNow":{"type":"integer","format":"int32","description":"The latest number of days from now for which an agent can submit a time off request"}}},"CreateBusinessUnitRequest":{"type":"object","required":["divisionId","name","settings"],"properties":{"name":{"type":"string","description":"The name of the business unit"},"divisionId":{"type":"string","description":"The ID of the division to which the business unit should be added"},"settings":{"description":"Configuration for the business unit","$ref":"#/definitions/CreateBusinessUnitSettingsRequest"}}},"CreateBusinessUnitSettingsRequest":{"type":"object","required":["startDayOfWeek","timeZone"],"properties":{"startDayOfWeek":{"type":"string","description":"The start day of week for this business unit","enum":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"timeZone":{"type":"string","description":"The time zone for this business unit, using the Olsen tz database format"},"shortTermForecasting":{"description":"Short term forecasting settings","$ref":"#/definitions/BuShortTermForecastingSettings"},"scheduling":{"description":"Scheduling settings","$ref":"#/definitions/BuSchedulingSettingsRequest"}}},"BusinessUnitListItem":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"authorized":{"type":"boolean","description":"Whether the user has authorization to interact with this business unit","readOnly":true},"division":{"description":"The division to which this entity belongs.","$ref":"#/definitions/DivisionReference"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"BusinessUnitListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/BusinessUnitListItem"}}}},"ManagementUnitSettingsRequest":{"type":"object","required":["metadata"],"properties":{"adherence":{"description":"Adherence settings for this management unit","$ref":"#/definitions/AdherenceSettings"},"shortTermForecasting":{"description":"Short term forecasting settings for this management unit.  Moving to Business Unit","$ref":"#/definitions/ShortTermForecastingSettings"},"timeOff":{"description":"Time off request settings for this management unit","$ref":"#/definitions/TimeOffRequestSettings"},"scheduling":{"description":"Scheduling settings for this management unit","$ref":"#/definitions/SchedulingSettingsRequest"},"shiftTrading":{"description":"Shift trade settings for this management unit","$ref":"#/definitions/ShiftTradeSettings"},"metadata":{"description":"Version info metadata for the associated management unit","$ref":"#/definitions/WfmVersionedEntityMetadata"}}},"SchedulingSettingsRequest":{"type":"object","properties":{"maxOccupancyPercentForDeferredWork":{"type":"integer","format":"int32","description":"Max occupancy percent for deferred work"},"defaultShrinkagePercent":{"type":"number","format":"double","description":"Default shrinkage percent for scheduling"},"shrinkageOverrides":{"description":"Shrinkage overrides for scheduling","$ref":"#/definitions/ShrinkageOverrides"},"planningPeriod":{"description":"Planning period settings for scheduling","$ref":"#/definitions/ValueWrapperPlanningPeriodSettings"},"startDayOfWeekend":{"type":"string","description":"Start day of weekend for scheduling","enum":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]}}},"UpdateManagementUnitRequest":{"type":"object","properties":{"name":{"type":"string","description":"The new name of the management unit"},"divisionId":{"type":"string","description":"The new division id for the management unit"},"settings":{"description":"Updated settings for the management unit","$ref":"#/definitions/ManagementUnitSettingsRequest"}}},"ValueWrapperPlanningPeriodSettings":{"type":"object","properties":{"value":{"description":"The value for the associated field","$ref":"#/definitions/PlanningPeriodSettings"}}},"MoveManagementUnitResponse":{"type":"object","properties":{"businessUnit":{"description":"The new business unit","$ref":"#/definitions/BusinessUnitReference"},"status":{"type":"string","description":"The status of the move.  Will always be 'Processing' unless the Management Unit is already in the requested Business Unit in which case it will be 'Complete'","enum":["Processing","Complete","Canceled","Error"]}}},"MoveManagementUnitRequest":{"type":"object","required":["businessUnitId"],"properties":{"businessUnitId":{"type":"string","description":"The ID of the business unit to which to move the management unit"}}},"CreateManagementUnitApiRequest":{"type":"object","required":["businessUnitId","name"],"properties":{"name":{"type":"string","description":"The name of the management unit"},"timeZone":{"type":"string","description":"The default time zone to use for this management unit.  Moving to Business Unit"},"startDayOfWeek":{"type":"string","description":"The configured first day of the week for scheduling and forecasting purposes. Moving to Business Unit","enum":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"settings":{"description":"The configuration for the management unit.  If omitted, reasonable defaults will be assigned","$ref":"#/definitions/CreateManagementUnitSettingsRequest"},"divisionId":{"type":"string","description":"The id of the division to which this management unit belongs.  Defaults to home division ID"},"businessUnitId":{"type":"string","description":"The id of the business unit to which this management unit belongs"}}},"CreateManagementUnitSettingsRequest":{"type":"object","properties":{"adherence":{"description":"Adherence settings for this management unit","$ref":"#/definitions/AdherenceSettings"},"shortTermForecasting":{"description":"Short term forecasting settings for this management unit.  Moving to Business Unit","$ref":"#/definitions/ShortTermForecastingSettings"},"timeOff":{"description":"Time off request settings for this management unit","$ref":"#/definitions/TimeOffRequestSettings"},"scheduling":{"description":"Scheduling settings for this management unit","$ref":"#/definitions/SchedulingSettingsRequest"},"shiftTrading":{"description":"Shift trade settings for this management unit","$ref":"#/definitions/ShiftTradeSettings"}}},"ManagementUnitReference":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"WfmAgent":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"user":{"description":"The user associated with this data","$ref":"#/definitions/UserReference"},"workPlan":{"description":"The work plan associated with this agent, if applicable","$ref":"#/definitions/WorkPlanReference"},"workPlanRotation":{"description":"The work plan rotation associated with this agent, if applicable","$ref":"#/definitions/WorkPlanRotationReference"},"acceptDirectShiftTrades":{"type":"boolean","description":"Whether the agent accepts direct shift trade requests"},"workPlanOverrides":{"type":"array","description":"The work plan overrides associated with this agent. Populate with expand=workPlanOverrides","items":{"$ref":"#/definitions/WorkPlanOverride"}},"queues":{"type":"array","description":"List of queues to which this agent is capable of handling","items":{"$ref":"#/definitions/QueueReference"}},"languages":{"type":"array","description":"The list of languages this agent is capable of handling","items":{"$ref":"#/definitions/LanguageReference"}},"skills":{"type":"array","description":"The list of skills this agent is capable of handling","items":{"$ref":"#/definitions/RoutingSkillReference"}},"schedulable":{"type":"boolean","description":"Whether the agent can be included in schedule generation"},"metadata":{"description":"Metadata for this agent","$ref":"#/definitions/WfmVersionedEntityMetadata"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"WorkPlanOverride":{"type":"object","required":["startDate","weekCount","workPlan"],"properties":{"startDate":{"type":"string","format":"date","description":"The start date in yyyy-MM-dd format of the work plan override. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"},"weekCount":{"type":"integer","format":"int32","description":"Number of weeks for the work plan override"},"workPlan":{"description":"The work plan reference associated with this override","$ref":"#/definitions/WorkPlanReference"}}},"WorkPlanReference":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"managementUnit":{"description":"The management unit to which this work plan belongs.  Nullable in some routes","$ref":"#/definitions/ManagementUnitReference"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"WorkPlanRotationReference":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"BuScheduleReferenceForMuRoute":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"weekDate":{"type":"string","format":"date","description":"The start week date for this schedule. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"},"businessUnit":{"description":"The start week date for this schedule","$ref":"#/definitions/BusinessUnitReference"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"ShiftTradeListResponse":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/ShiftTradeResponse"}}}},"ShiftTradeResponse":{"type":"object","properties":{"id":{"type":"string","description":"The ID of this shift trade"},"weekDate":{"type":"string","format":"date","description":"The start week date of the associated schedule in yyyy-MM-dd format. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"},"schedule":{"description":"A reference to the associated schedule","$ref":"#/definitions/BuScheduleReferenceForMuRoute"},"state":{"type":"string","description":"The state of this shift trade","enum":["Unmatched","Matched","Approved","Denied","Expired","Canceled"]},"initiatingUser":{"description":"The user who initiated this trade","$ref":"#/definitions/UserReference"},"initiatingShiftId":{"type":"string","description":"The ID of the shift offered for trade by the initiating user"},"initiatingShiftStart":{"type":"string","format":"date-time","description":"The start date/time of the shift being offered for trade. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"initiatingShiftEnd":{"type":"string","format":"date-time","description":"The end date/time of the shift being offered for trade. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"receivingUser":{"description":"The user matching the trade, or if the state is not Matched, the user to whom the trade request was sent","$ref":"#/definitions/UserReference"},"receivingShiftId":{"type":"string","description":"The ID of the shift being exchanged for the initiating shift, null if the receiving user is picking up a shift"},"receivingShiftStart":{"type":"string","format":"date-time","description":"The start date/time of the receiving shift. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"receivingShiftEnd":{"type":"string","format":"date-time","description":"The end date/time of the receiving shift. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"expiration":{"type":"string","format":"date-time","description":"When this shift trade offer will expire if not matched or approved. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"oneSided":{"type":"boolean","description":"Whether this is a one-sided shift trade (e.g. the initiating user is not asking for a shift in return)"},"acceptableIntervals":{"type":"array","description":"Time frames when the initiating user is willing to accept trades.  Empty means giving up the shift. Intervals are represented as an ISO-8601 string. For example: YYYY-MM-DDThh:mm:ss/YYYY-MM-DDThh:mm:ss","items":{"type":"string","description":"Intervals are represented as an ISO-8601 string. For example: YYYY-MM-DDThh:mm:ss/YYYY-MM-DDThh:mm:ss"}},"reviewedBy":{"description":"The user who reviewed this shift trade","$ref":"#/definitions/UserReference"},"reviewedDate":{"type":"string","format":"date-time","description":"The timestamp when this shift trade was reviewed. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"metadata":{"description":"Version data for this trade","$ref":"#/definitions/WfmVersionedEntityMetadata"}}},"UpdateMuAgentRequest":{"type":"object","required":["userId"],"properties":{"schedulable":{"type":"boolean","description":"Whether the agent can be included in schedule generation"},"userId":{"type":"string","description":"User to be updated"}}},"UpdateMuAgentsRequest":{"type":"object","properties":{"entities":{"type":"array","description":"List of agents to update","items":{"$ref":"#/definitions/UpdateMuAgentRequest"}}}},"ValueWrapperString":{"type":"object","properties":{"value":{"type":"string","description":"The value for the associated field"}}},"WfmUserEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/UserReference"}}}},"PlanningGroup":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"serviceGoalTemplate":{"description":"The ID of the service goal template associated with this planning group","$ref":"#/definitions/ServiceGoalTemplateReference"},"routePaths":{"type":"array","description":"Set of route paths associated with the planning group","uniqueItems":true,"items":{"$ref":"#/definitions/RoutePathResponse"}},"metadata":{"description":"Version metadata for the planning group","$ref":"#/definitions/WfmVersionedEntityMetadata"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"ServiceGoalTemplateReference":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"RoutePathRequest":{"type":"object","required":["mediaType","queueId"],"properties":{"queueId":{"type":"string","example":"f27450c9-c1a0-451a-804c-2579b268b273","description":"The ID of the queue to associate with the route path"},"mediaType":{"type":"string","example":"Email","description":"The media type of the given queue to associate with the route path","enum":["Voice","Chat","Email","Callback","Message"]},"languageId":{"type":"string","example":"e3d65f6a-c0d2-41da-8152-82d3f075d77c","description":"The ID of the language to associate with the route path"},"skillIds":{"type":"array","example":"[\"33d29376-4267-4968-8042-dcabdf2c1d98\"]","description":"The set of skill IDs to associate with the route path","uniqueItems":true,"items":{"type":"string"}},"sourcePlanningGroup":{"description":"The planning group from which to take route paths. This property is only needed if a route path already exists in another planning group.Note that taking a route path from another planning group will modify the other planning group","$ref":"#/definitions/SourcePlanningGroupRequest"}}},"SetWrapperRoutePathRequest":{"type":"object","properties":{"values":{"type":"array","uniqueItems":true,"items":{"$ref":"#/definitions/RoutePathRequest"}}}},"SourcePlanningGroupRequest":{"type":"object","required":["id","metadata"],"properties":{"id":{"type":"string","description":"The ID of the planning group"},"metadata":{"description":"Version metadata for the planning group","$ref":"#/definitions/WfmVersionedEntityMetadata"}}},"UpdatePlanningGroupRequest":{"type":"object","required":["metadata"],"properties":{"name":{"type":"string","description":"The name of the planning group"},"routePaths":{"description":"Set of route paths to associate with the planning group","$ref":"#/definitions/SetWrapperRoutePathRequest"},"serviceGoalTemplateId":{"type":"string","description":"The ID of the service goal template to associate with this planning group"},"metadata":{"description":"Version metadata for the planning group","$ref":"#/definitions/WfmVersionedEntityMetadata"}}},"PlanningGroupList":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/PlanningGroup"}},"metadata":{"description":"Version metadata for the planning groups","$ref":"#/definitions/WfmVersionedEntityMetadata"}}},"BuAbandonRate":{"type":"object","required":["include"],"properties":{"include":{"type":"boolean","description":"Whether to include abandon rate in the associated configuration"},"percent":{"type":"integer","format":"int32","description":"Abandon rate percent goal. Required if include == true"}}},"BuAverageSpeedOfAnswer":{"type":"object","required":["include"],"properties":{"include":{"type":"boolean","description":"Whether to include average speed of answer (ASA) in the associated configuration"},"seconds":{"type":"integer","format":"int32","description":"The target average speed of answer (ASA) in seconds. Required if include == true"}}},"BuServiceLevel":{"type":"object","required":["include"],"properties":{"include":{"type":"boolean","description":"Whether to include service level targets in the associated configuration"},"percent":{"type":"integer","format":"int32","description":"Service level target percent answered. Required if include == true"},"seconds":{"type":"integer","format":"int32","description":"Service level target answer time. Required if include == true"}}},"ServiceGoalTemplate":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"serviceLevel":{"description":"Service level targets for this service goal template","$ref":"#/definitions/BuServiceLevel"},"averageSpeedOfAnswer":{"description":"Average speed of answer targets for this service goal template","$ref":"#/definitions/BuAverageSpeedOfAnswer"},"abandonRate":{"description":"Abandon rate targets for this service goal template","$ref":"#/definitions/BuAbandonRate"},"metadata":{"description":"Version metadata for the service goal template","$ref":"#/definitions/WfmVersionedEntityMetadata"},"impactOverride":{"description":"Settings controlling max percent increase and decrease of service goals for this service goal template","$ref":"#/definitions/ServiceGoalTemplateImpactOverride"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"ServiceGoalTemplateImpactOverride":{"type":"object","required":["enabled","impact"],"properties":{"enabled":{"type":"boolean","description":"Whether service goal overrides are enabled for this service goal template"},"impact":{"description":"Settings controlling max percent increase and decrease of service goals for this service goal template","$ref":"#/definitions/WfmServiceGoalImpactSettings"}}},"CreatePlanningGroupRequest":{"type":"object","required":["name","routePaths","serviceGoalTemplateId"],"properties":{"name":{"type":"string","description":"The name of the planning group"},"routePaths":{"type":"array","description":"Set of route paths to associate with the planning group","uniqueItems":true,"items":{"$ref":"#/definitions/RoutePathRequest"}},"serviceGoalTemplateId":{"type":"string","description":"The ID of the service goal template to associate with this planning group"}}},"UpdateServiceGoalTemplate":{"type":"object","required":["metadata"],"properties":{"name":{"type":"string","description":"The name of the service goal template."},"serviceLevel":{"description":"Service level targets for this service goal template","$ref":"#/definitions/BuServiceLevel"},"averageSpeedOfAnswer":{"description":"Average speed of answer targets for this service goal template","$ref":"#/definitions/BuAverageSpeedOfAnswer"},"abandonRate":{"description":"Abandon rate targets for this service goal template","$ref":"#/definitions/BuAbandonRate"},"metadata":{"description":"Version metadata for the service goal template","$ref":"#/definitions/WfmVersionedEntityMetadata"},"impactOverride":{"description":"Settings controlling max percent increase and decrease of service goals for this service goal template","$ref":"#/definitions/ServiceGoalTemplateImpactOverride"}}},"ServiceGoalTemplateList":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/ServiceGoalTemplate"}},"metadata":{"description":"Version metadata for the service goal templates","$ref":"#/definitions/WfmVersionedEntityMetadata"}}},"CreateServiceGoalTemplate":{"type":"object","required":["name"],"properties":{"name":{"type":"string","description":"The name of the service goal template."},"serviceLevel":{"description":"Service level targets for this service goal template","$ref":"#/definitions/BuServiceLevel"},"averageSpeedOfAnswer":{"description":"Average speed of answer targets for this service goal template","$ref":"#/definitions/BuAverageSpeedOfAnswer"},"abandonRate":{"description":"Abandon rate targets for this service goal template","$ref":"#/definitions/BuAbandonRate"},"impactOverride":{"description":"Settings controlling max percent increase and decrease of service goals for this service goal template","$ref":"#/definitions/ServiceGoalTemplateImpactOverride"}}},"ShiftTradeMatchesSummaryResponse":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/WeekShiftTradeMatchesSummaryResponse"}}}},"WeekShiftTradeMatchesSummaryResponse":{"type":"object","properties":{"weekDate":{"type":"string","format":"date","description":"The schedule week date in yyyy-MM-dd format. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"},"count":{"type":"integer","format":"int32","description":"The number of trades in the Matched state for the given week"}}},"StaffingGroupListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/StaffingGroupResponse"}}}},"StaffingGroupResponse":{"type":"object","required":["metadata","name"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string","description":"The name of the staffing group"},"users":{"type":"array","description":"The list of users that belong to the staffing group","uniqueItems":true,"items":{"$ref":"#/definitions/UserReference"}},"managementUnit":{"description":"The ID of the management unit to which the staffing group users belong. If undefined the staffing group can include users from the entire business unit","$ref":"#/definitions/ManagementUnitReference"},"metadata":{"description":"Version metadata for the staffing group","$ref":"#/definitions/WfmVersionedEntityMetadata"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"CreateStaffingGroupRequest":{"type":"object","required":["name"],"properties":{"name":{"type":"string","description":"The name of the staffing group"},"userIds":{"type":"array","description":"The set of user IDs to associate with the staffing group","uniqueItems":true,"items":{"type":"string"}},"managementUnitId":{"type":"string","description":"The ID of the management unit to which the staffing group users belong. If undefined the staffing group can include users from the entire business unit"}}},"SetWrapperString":{"type":"object","properties":{"values":{"type":"array","uniqueItems":true,"items":{"type":"string"}}}},"UpdateStaffingGroupRequest":{"type":"object","required":["metadata"],"properties":{"name":{"type":"string","description":"The name of the staffing group"},"userIds":{"description":"The set of user Ids to associate with the staffing group","$ref":"#/definitions/SetWrapperString"},"metadata":{"description":"Version metadata for the staffing group","$ref":"#/definitions/WfmVersionedEntityMetadata"}}},"TimeOffLimit":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"granularity":{"type":"string","description":"Granularity choice for the time off limit","enum":["Daily"]},"defaultLimitMinutes":{"type":"integer","format":"int32","description":"The default time off limit value in minutes per granularity interval"},"metadata":{"description":"Version metadata for the time off limit","$ref":"#/definitions/WfmVersionedEntityMetadata"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"TimeOffLimitListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/TimeOffLimit"}}}},"CreateTimeOffLimitRequest":{"type":"object","properties":{"granularity":{"type":"string","description":"Granularity choice for time off limit. If not specified, 'Daily' is assumed","enum":["Daily"]},"defaultLimitMinutes":{"type":"integer","format":"int32","description":"The default limit value in minutes per granularity. If not specified, then 0 is assumed, which means there are no time off minutes available"}}},"SetTimeOffLimitValuesRequest":{"type":"object","required":["metadata"],"properties":{"values":{"type":"array","items":{"$ref":"#/definitions/TimeOffLimitRange"}},"metadata":{"description":"Version metadata for the time off limit","$ref":"#/definitions/WfmVersionedEntityMetadata"}}},"TimeOffLimitRange":{"type":"object","required":["granularity","limitMinutesPerInterval","startDate"],"properties":{"startDate":{"type":"string","format":"date","description":"Start date of the range. The end date is determined by 'granularity' and the size of 'limitMinutesPerInterval'. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"},"granularity":{"type":"string","description":"Granularity choice for the time off limit","enum":["Daily"]},"limitMinutesPerInterval":{"type":"array","description":"The list of time off limit values in minutes per granularity interval. If 'null' is specified, then interval specific value is cleared. Such interval will have 'defaultLimitMinutes' value","items":{"type":"integer","format":"int32"}}}},"QueryTimeOffLimitValuesResponse":{"type":"object","properties":{"values":{"type":"array","items":{"$ref":"#/definitions/TimeOffLimitValueRange"}}}},"TimeOffLimitReference":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"TimeOffLimitValueRange":{"type":"object","required":["granularity","startDate"],"properties":{"timeOffLimit":{"description":"The ID of the time off limit","$ref":"#/definitions/TimeOffLimitReference"},"startDate":{"type":"string","format":"date","description":"Start date of the requested date range, in ISO-8601 format. The end date is determined by the size of interval lists"},"granularity":{"type":"string","description":"Granularity choice for time off limit","enum":["Daily"]},"limitMinutesPerInterval":{"type":"array","description":"A list of time off limit values in minutes per granularity interval","items":{"type":"integer","format":"int32"}},"allocatedMinutesPerInterval":{"type":"array","description":"A list of allocated time off minutes per granularity interval","items":{"type":"integer","format":"int32"}},"waitlistedMinutesPerInterval":{"type":"array","description":"A list of waitlisted time off minutes per granularity interval","items":{"type":"integer","format":"int32"}},"waitlistedRequestsPerInterval":{"type":"array","description":"The current number of waitlisted time off requests for every interval per granularity","items":{"type":"integer","format":"int32"}},"metadata":{"description":"Version metadata for the time off limit","$ref":"#/definitions/WfmVersionedEntityMetadata"}}},"LocalDateRange":{"type":"object","properties":{"startDate":{"type":"string","format":"date","description":"The inclusive start of a date range in yyyy-MM-dd format. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"},"endDate":{"type":"string","format":"date","description":"The inclusive end of a date range in yyyy-MM-dd format. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"}}},"QueryTimeOffLimitValuesRequest":{"type":"object","required":["dateRanges"],"properties":{"timeOffLimitId":{"type":"string","description":"The time off limit object id to retrieve values for. Required if activityCodeId is not specified"},"activityCodeId":{"type":"string","description":"The activity code id to filter the affected limit objects by. Required if timeOffLimitId is not specified"},"dateRanges":{"type":"array","description":"The list of the date ranges to return time off limit, allocated and waitlisted minutes. The valid number of date ranges is between 1 and 30. Maximum total number of days in all ranges in 366.","items":{"$ref":"#/definitions/LocalDateRange"}}}},"UpdateTimeOffLimitRequest":{"type":"object","required":["metadata"],"properties":{"defaultLimitMinutes":{"type":"integer","format":"int32","description":"The default time off limit value in minutes per granularity"},"metadata":{"description":"Version metadata for the time off limit","$ref":"#/definitions/WfmVersionedEntityMetadata"}}},"HrisTimeOffType":{"type":"object","required":["hrisIntegrationId","id","name"],"properties":{"id":{"type":"string","description":"The ID of the time off type configured in integration."},"name":{"type":"string","description":"The name of the time off type configured in integration."},"hrisIntegrationId":{"type":"string","description":"The ID of the integration."},"secondaryId":{"type":"string","description":"Secondary ID of the time off type, if configured in integration."}}},"TimeOffPlan":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string","description":"The name of this time off plan."},"activityCodeIds":{"type":"array","description":"The set of activity code IDs associated with this time off plan.","uniqueItems":true,"items":{"type":"string"}},"timeOffLimits":{"type":"array","description":"The set of time off limit IDs associated with this time off plan.","uniqueItems":true,"items":{"$ref":"#/definitions/TimeOffLimitReference"}},"autoApprovalRule":{"type":"string","description":"Auto approval rule for this time off plan","enum":["Never","Always","CheckLimits","CheckActivityCodes","CheckLimitsAndActivityCodes"]},"daysBeforeStartToExpireFromWaitlist":{"type":"integer","format":"int32","description":"The number of days before the time off request start date for when the request will be expired from the waitlist."},"hrisTimeOffType":{"description":"Time off type, if this time off plan is associated with the integration.","$ref":"#/definitions/HrisTimeOffType"},"active":{"type":"boolean","description":"Whether this time off plan is currently being used by agents."},"metadata":{"description":"Version metadata for the time off plan.","$ref":"#/definitions/WfmVersionedEntityMetadata"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"TimeOffPlanListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/TimeOffPlan"}}}},"UpdateTimeOffPlanRequest":{"type":"object","required":["metadata"],"properties":{"name":{"type":"string","description":"The name of this time off plan."},"activityCodeIds":{"description":"The set of activity code IDs to associate with this time off plan.","$ref":"#/definitions/SetWrapperString"},"timeOffLimitIds":{"description":"The set of time off limit IDs to associate with this time off plan.","$ref":"#/definitions/SetWrapperString"},"autoApprovalRule":{"type":"string","description":"Auto approval rule for the time off plan.","enum":["Never","Always","CheckLimits","CheckActivityCodes","CheckLimitsAndActivityCodes"]},"daysBeforeStartToExpireFromWaitlist":{"type":"integer","format":"int32","description":"The number of days before the time off request start date for when the request will be expired from the waitlist."},"hrisTimeOffType":{"description":"Time off type, if this time off plan is associated with the integration.","$ref":"#/definitions/ValueWrapperHrisTimeOffType"},"active":{"type":"boolean","description":"Whether this time off plan should be used by agents."},"metadata":{"description":"Version metadata for the time off plan","$ref":"#/definitions/WfmVersionedEntityMetadata"}}},"ValueWrapperHrisTimeOffType":{"type":"object","properties":{"value":{"description":"The value for the associated field","$ref":"#/definitions/HrisTimeOffType"}}},"CreateTimeOffPlanRequest":{"type":"object","required":["active","autoApprovalRule","name"],"properties":{"name":{"type":"string","description":"The name of this time off plan."},"activityCodeIds":{"type":"array","description":"The set of activity code IDs to associate with this time off plan.","uniqueItems":true,"items":{"type":"string"}},"timeOffLimitIds":{"type":"array","description":"The set of time off limit IDs to associate with this time off plan.","uniqueItems":true,"items":{"type":"string"}},"autoApprovalRule":{"type":"string","description":"Auto approval rule for the time off plan.","enum":["Never","Always","CheckLimits","CheckActivityCodes","CheckLimitsAndActivityCodes"]},"daysBeforeStartToExpireFromWaitlist":{"type":"integer","format":"int32","description":"The number of days before the time off request start date for when the request will be expired from the waitlist."},"hrisTimeOffType":{"description":"Time off type, if this time off plan is associated with the integration.","$ref":"#/definitions/HrisTimeOffType"},"active":{"type":"boolean","description":"Whether this time off plan should be used by agents."}}},"TimeOffRequestReference":{"type":"object","properties":{"id":{"type":"string","description":"The id of the time off request"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"UserTimeOffIntegrationStatusResponse":{"type":"object","required":["integrationStatus","timeOffRequest","user"],"properties":{"timeOffRequest":{"description":"The time off request associated with this integration status","$ref":"#/definitions/TimeOffRequestReference"},"integrationStatus":{"type":"string","description":"The value of integration status for the time off request","enum":["Processing","Error","AutomaticallyComplete","ManuallyComplete"]},"user":{"description":"The user to whom the time off request belongs","$ref":"#/definitions/UserReference"}}},"UserTimeOffIntegrationStatusResponseListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/UserTimeOffIntegrationStatusResponse"}}}},"QueryTimeOffIntegrationStatusRequest":{"type":"object","required":["timeOffRequestLookups"],"properties":{"timeOffRequestLookups":{"type":"array","description":"A list of time off request lookups","items":{"$ref":"#/definitions/TimeOffRequestLookup"}}}},"TimeOffRequestLookup":{"type":"object","required":["timeOffRequestId","userId"],"properties":{"timeOffRequestId":{"type":"string","description":"The ID of the time off request"},"userId":{"type":"string","description":"The ID of the user to whom the time off request belongs"}}},"SetTimeOffIntegrationStatusRequest":{"type":"object","required":["integrationStatus"],"properties":{"integrationStatus":{"type":"string","description":"The integration status value for the time off request","enum":["Processing","Error","AutomaticallyComplete","ManuallyComplete"]}}},"TimeOffRequestList":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"timeOffRequests":{"type":"array","items":{"$ref":"#/definitions/TimeOffRequestResponse"}},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"TimeOffRequestResponse":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"user":{"description":"The user associated with this time off request","$ref":"#/definitions/UserReference"},"isFullDayRequest":{"type":"boolean","description":"Whether this is a full day request (false means partial day)"},"markedAsRead":{"type":"boolean","description":"Whether this request has been marked as read by the agent"},"activityCodeId":{"type":"string","description":"The ID of the activity code associated with this time off request. Activity code must be of the TimeOff category"},"paid":{"type":"boolean","description":"Whether this is a paid time off request"},"status":{"type":"string","description":"The status of this time off request","enum":["PENDING","APPROVED","DENIED","CANCELED"]},"substatus":{"type":"string","description":"The substatus of this time off request","enum":["AdvanceTimeElapsed","AutoApproved","InsufficientBalance","InvalidDailyDuration","OutsideShift","RemovedFromWaitlist","Waitlisted","OverlapsRestrictedActivityCode"]},"partialDayStartDateTimes":{"type":"array","description":"A set of start date-times in ISO-8601 format for partial day requests. Will be not empty if isFullDayRequest == false","items":{"type":"string","format":"date-time"}},"fullDayManagementUnitDates":{"type":"array","description":"A set of dates in yyyy-MM-dd format.  Should be interpreted in the management unit's configured time zone. Will be not empty if isFullDayRequest == true","items":{"type":"string"}},"dailyDurationMinutes":{"type":"integer","format":"int32","description":"The daily duration of this time off request in minutes"},"durationMinutes":{"type":"array","description":"Daily durations for each day of this time off request in minutes","items":{"type":"integer","format":"int32"}},"payableMinutes":{"type":"array","description":"Payable minutes for each day of this time off request","items":{"type":"integer","format":"int32"}},"notes":{"type":"string","description":"Notes about the time off request"},"submittedBy":{"description":"The user who submitted this time off request","$ref":"#/definitions/UserReference"},"submittedDate":{"type":"string","format":"date-time","description":"The timestamp when this request was submitted. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"reviewedBy":{"description":"The user who reviewed this time off request","$ref":"#/definitions/UserReference"},"reviewedDate":{"type":"string","format":"date-time","description":"The timestamp when this request was reviewed. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"modifiedBy":{"description":"The user who last modified this TimeOffRequestResponse","$ref":"#/definitions/UserReference"},"modifiedDate":{"type":"string","format":"date-time","description":"The timestamp when this request was last modified. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"syncVersion":{"type":"integer","format":"int32","description":"The sync version of this time off request for which the scheduled activity is associated"},"metadata":{"description":"The version metadata of the time off request","$ref":"#/definitions/WfmVersionedEntityMetadata"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"CreateAdminTimeOffRequest":{"type":"object","required":["activityCodeId","dailyDurationMinutes","status","users"],"properties":{"status":{"type":"string","description":"The status of this time off request","enum":["PENDING","APPROVED"]},"users":{"type":"array","description":"A set of IDs for users to associate with this time off request","uniqueItems":true,"items":{"$ref":"#/definitions/UserReference"}},"activityCodeId":{"type":"string","description":"The ID of the activity code associated with this time off request. Activity code must be of the TimeOff category"},"notes":{"type":"string","description":"Notes about the time off request"},"fullDayManagementUnitDates":{"type":"array","description":"A set of dates in yyyy-MM-dd format.  Should be interpreted in the management unit's configured time zone.","items":{"type":"string"}},"partialDayStartDateTimes":{"type":"array","description":"A set of start date-times in ISO-8601 format for partial day requests.","items":{"type":"string","format":"date-time"}},"dailyDurationMinutes":{"type":"integer","format":"int32","description":"The daily duration of this time off request in minutes"},"durationMinutes":{"type":"array","description":"Daily durations for each day of this time off request in minutes","items":{"type":"integer","format":"int32"}},"payableMinutes":{"type":"array","description":"Payable minutes for each day of this time off request","items":{"type":"integer","format":"int32"}},"paid":{"type":"boolean","description":"Whether this is a paid time off request"}}},"AdminTimeOffRequestPatch":{"type":"object","required":["metadata"],"properties":{"status":{"type":"string","description":"The status of this time off request","enum":["PENDING","APPROVED","DENIED"]},"activityCodeId":{"type":"string","description":"The ID of the activity code associated with this time off request. Activity code must be of the TimeOff category"},"paid":{"type":"boolean","description":"Whether this is a paid time off request"},"notes":{"type":"string","description":"Notes about the time off request"},"fullDayManagementUnitDates":{"type":"array","description":"A set of dates in yyyy-MM-dd format. Should be interpreted in the management unit's configured time zone.","items":{"type":"string"}},"partialDayStartDateTimes":{"type":"array","description":"A set of start date-times in ISO-8601 format for partial day requests.","items":{"type":"string","format":"date-time"}},"dailyDurationMinutes":{"type":"integer","format":"int32","description":"The daily duration of this time off request in minutes"},"durationMinutes":{"type":"array","description":"Daily durations for each day of this time off request in minutes","items":{"type":"integer","format":"int32"}},"payableMinutes":{"type":"array","description":"Payable minutes for each day of this time off request","items":{"type":"integer","format":"int32"}},"metadata":{"description":"Version metadata for the time off request","$ref":"#/definitions/WfmVersionedEntityMetadata"}}},"TimeOffRequest":{"type":"object","required":["id","user"],"properties":{"id":{"type":"string","description":"The id of the time off request"},"user":{"description":"The user that the time off request belongs to","$ref":"#/definitions/UserReference"},"isFullDayRequest":{"type":"boolean","description":"Whether this is a full day request (false means partial day)"},"markedAsRead":{"type":"boolean","description":"Whether this request has been marked as read by the agent"},"activityCodeId":{"type":"string","description":"The ID of the activity code associated with this time off request. Activity code must be of the TimeOff category"},"paid":{"type":"boolean","description":"Whether this is a paid time off request"},"status":{"type":"string","description":"The status of this time off request","enum":["PENDING","APPROVED","DENIED","CANCELED"]},"substatus":{"type":"string","description":"The substatus of this time off request","enum":["AdvanceTimeElapsed","AutoApproved","InsufficientBalance","InvalidDailyDuration","OutsideShift","RemovedFromWaitlist","Waitlisted","OverlapsRestrictedActivityCode"]},"partialDayStartDateTimes":{"type":"array","description":"A set of start date-times in ISO-8601 format for partial day requests.  Will be not empty if isFullDayRequest == false","items":{"type":"string","format":"date-time"}},"fullDayManagementUnitDates":{"type":"array","description":"A set of dates in yyyy-MM-dd format.  Should be interpreted in the management unit's configured time zone.  Will be not empty if isFullDayRequest == true","items":{"type":"string"}},"dailyDurationMinutes":{"type":"integer","format":"int32","description":"The daily duration of this time off request in minutes"},"durationMinutes":{"type":"array","description":"Daily durations for each day of this time off request in minutes","items":{"type":"integer","format":"int32"}},"payableMinutes":{"type":"array","description":"Payable minutes for each day of this time off request","items":{"type":"integer","format":"int32"}},"notes":{"type":"string","description":"Notes about the time off request"},"submittedBy":{"description":"The user who submitted this time off request","$ref":"#/definitions/UserReference"},"submittedDate":{"type":"string","format":"date-time","description":"The timestamp when this request was submitted. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"reviewedBy":{"description":"The user who reviewed this time off request","$ref":"#/definitions/UserReference"},"reviewedDate":{"type":"string","format":"date-time","description":"The timestamp when this request was reviewed. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"syncVersion":{"type":"integer","format":"int32","description":"The sync version of this time off request for which the scheduled activity is associated"},"metadata":{"description":"The version metadata of the time off request","$ref":"#/definitions/WfmVersionedEntityMetadata"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"TimeOffRequestListing":{"type":"object","required":["entities"],"properties":{"entities":{"type":"array","description":"List of time off requests","items":{"$ref":"#/definitions/TimeOffRequest"}},"downloadUrl":{"type":"string","description":"URL from which to fetch results for requests with a large result set. If populated, the downloaded data will conform to the same schema as would normally be returned, excepting downloaded data will never itself contain a downloadUrl"}}},"DateRange":{"type":"object","properties":{"startDate":{"type":"string","description":"The inclusive start of a date range in yyyy-MM-dd format. Should be interpreted in the management unit's configured time zone."},"endDate":{"type":"string","description":"The inclusive end of a date range in yyyy-MM-dd format. Should be interpreted in the management unit's configured time zone."}}},"TimeOffRequestQueryBody":{"type":"object","properties":{"ids":{"type":"array","description":"The set of ids to filter time off requests","uniqueItems":true,"items":{"type":"string"}},"userIds":{"type":"array","description":"The set of user ids to filter time off requests","uniqueItems":true,"items":{"type":"string"}},"statuses":{"type":"array","description":"The set of statuses to filter time off requests","uniqueItems":true,"items":{"type":"string","enum":["PENDING"]}},"substatuses":{"type":"array","description":"The set of substatuses to filter time off requests","uniqueItems":true,"items":{"type":"string","enum":["AdvanceTimeElapsed","AutoApproved","InsufficientBalance","InvalidDailyDuration","OutsideShift","RemovedFromWaitlist","Waitlisted","OverlapsRestrictedActivityCode"]}},"dateRange":{"description":"The inclusive range of dates to filter time off requests","$ref":"#/definitions/DateRange"}}},"WaitlistPosition":{"type":"object","properties":{"timeOffRequest":{"description":"The time off request for this wait list position","$ref":"#/definitions/TimeOffRequestReference"},"timeOffLimit":{"description":"The time off limit for which time off request is waitlisted","$ref":"#/definitions/TimeOffLimitReference"},"date":{"type":"string","format":"date","description":"The date to which this wait list position applies, as defined by the time zone of the business unit. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"},"waitlistPosition":{"type":"integer","format":"int32","description":"The time off request's position in the waitlist on the date. 1 means time off is the first in the waitlist"}}},"WaitlistPositionListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/WaitlistPosition"}}}},"QueryWaitlistPositionsRequest":{"type":"object","required":["timeOffRequests"],"properties":{"timeOffRequests":{"type":"array","description":"The list of the time off request ids for which to fetch the daily waitlist positions","items":{"$ref":"#/definitions/UserTimeOffRequestReference"}}}},"UserTimeOffRequestReference":{"type":"object","required":["user"],"properties":{"id":{"type":"string","description":"The id of the time off request"},"user":{"description":"The ID of the user to whom the time off request applies","$ref":"#/definitions/UserReference"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"StaffingGroupReference":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"UserStaffingGroupListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/UserStaffingGroupResponse"}}}},"UserStaffingGroupResponse":{"type":"object","properties":{"user":{"description":"The user associated with the staffing group","$ref":"#/definitions/UserReference"},"staffingGroup":{"description":"The staffing group","$ref":"#/definitions/StaffingGroupReference"}}},"QueryUserStaffingGroupListRequest":{"type":"object","required":["userIds"],"properties":{"userIds":{"type":"array","description":"The set of user IDs to fetch associated staffing groups","uniqueItems":true,"items":{"type":"string"}}}},"SearchShiftTradeResponse":{"type":"object","properties":{"trade":{"description":"A trade which matches search criteria","$ref":"#/definitions/ShiftTradeResponse"},"matchingReceivingShiftIds":{"type":"array","description":"IDs of shifts which match the search criteria","items":{"type":"string"}},"preview":{"description":"A preview of what the shift trade would look like if matched","$ref":"#/definitions/ShiftTradePreviewResponse"}}},"SearchShiftTradesResponse":{"type":"object","properties":{"trades":{"type":"array","description":"The shift trades that match the search criteria","items":{"$ref":"#/definitions/SearchShiftTradeResponse"}},"downloadUrl":{"type":"string","description":"URL from which to fetch results for requests with a large result set. If populated, the downloaded data will conform to the same schema as would normally be returned, excepting downloaded data will never itself contain a downloadUrl"}}},"ShiftTradeActivityPreviewResponse":{"type":"object","properties":{"startDate":{"type":"string","format":"date-time","description":"The start date and time of this activity. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"lengthMinutes":{"type":"integer","format":"int32","description":"The length in minutes of this activity"},"activityCodeId":{"type":"string","description":"The ID of the activity code for this activity"},"countsAsPaidTime":{"type":"boolean","description":"Whether this activity counts as paid time"},"payableMinutes":{"type":"integer","format":"int32","description":"Payable minutes for this activity"}}},"ShiftTradePreviewResponse":{"type":"object","properties":{"activities":{"type":"array","description":"List of activities that will make up the new shift if this shift trade is approved","items":{"$ref":"#/definitions/ShiftTradeActivityPreviewResponse"}}}},"SearchShiftTradesRequest":{"type":"object","required":["receivingScheduleId"],"properties":{"receivingScheduleId":{"type":"string","description":"The ID of the schedule for which to search for available shift trades"},"receivingShiftIds":{"type":"array","description":"The IDs of shifts that the receiving user would potentially be willing to trade. If empty, only returns one sided trades (pick up a shift)","uniqueItems":true,"items":{"type":"string"}}}},"ShiftTradeMatchReviewResponse":{"type":"object","properties":{"initiatingUser":{"description":"Details for the initiatingUser side of the shift trade","$ref":"#/definitions/ShiftTradeMatchReviewUserResponse"},"receivingUser":{"description":"Details for the receivingUser side of the shift trade","$ref":"#/definitions/ShiftTradeMatchReviewUserResponse"},"violations":{"type":"array","description":"Constraint violations introduced after being matched that would normally disallow a trade, but which can still be overridden by the shift trade administrator","items":{"$ref":"#/definitions/ShiftTradeMatchViolation"}},"adminReviewViolations":{"type":"array","description":"Constraint violations associated with this shift trade which require shift trade administrator review","items":{"$ref":"#/definitions/ShiftTradeMatchViolation"}}}},"ShiftTradeMatchReviewUserResponse":{"type":"object","properties":{"weeklyMinimumPaidMinutes":{"type":"integer","format":"int32","description":"The minimum weekly paid minutes for this user per the work plan tied to the agent schedule"},"weeklyMaximumPaidMinutes":{"type":"integer","format":"int32","description":"The maximum weekly paid minutes for this user per the work plan tied to the agent schedule"},"preTradeSchedulePaidMinutes":{"type":"integer","format":"int32","description":"The paid minutes on the week schedule for this user prior to the shift trade"},"postTradeSchedulePaidMinutes":{"type":"integer","format":"int32","description":"The paid minutes on the week schedule for this user if the shift trade is approved"},"postTradeNewShift":{"description":"Preview of what the shift will look like for the opposite side of this trade after the match is approved","$ref":"#/definitions/ShiftTradePreviewResponse"}}},"ShiftTradeMatchViolation":{"type":"object","properties":{"type":{"type":"string","description":"The type of constraint violation","enum":["AgentCapabilityMismatch","CannotTradeWithYourself","DirectTradeForOtherUser","InitiatingAgentScheduleDoesNotExist","InitiatingShiftDisallowedActivityCategory","InitiatingShiftDoesNotExist","InitiatingShiftHasExternalActivities","InitiatingShiftOverlapsExisting","InitiatingShiftStartTooClose","InitiatingShiftTimesChanged","InitiatingWeeklyMaxPaidTime","InitiatingWeeklyMinPaidTime","InvalidState","OneSidedTradeCreation","ReceivingAgentScheduleDoesNotExist","ReceivingShiftDisallowedActivityCategory","ReceivingShiftDoesNotExist","ReceivingShiftForOneSidedTrade","ReceivingShiftHasExternalActivities","ReceivingShiftMissingForTwoSidedTrade","ReceivingShiftOutsideAcceptableIntervals","ReceivingShiftOverlapsExisting","ReceivingShiftStartTooClose","ReceivingShiftTimesChanged","ReceivingWeeklyMaxPaidTime","ReceivingWeeklyMinPaidTime","ShiftTradingNotEnabled","UnequalPaidTime","WeekScheduleDifferent","WeekScheduleDoesNotExist","WeekScheduleUnpublished"]},"params":{"type":"object","description":"Clarifying user params for constructing helpful error messages","additionalProperties":{"type":"string"}}}},"WeekShiftTradeListResponse":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/WeekShiftTradeResponse"}},"downloadUrl":{"type":"string","description":"URL from which to fetch results for requests with a large result set. If populated, the downloaded data will conform to the same schema as would normally be returned, excepting downloaded data will never itself contain a downloadUrl"}}},"WeekShiftTradeResponse":{"type":"object","properties":{"trade":{"description":"The shift trade details","$ref":"#/definitions/ShiftTradeResponse"},"matchReview":{"description":"A preview of what the schedule would look like if the shift trade is approved plus any violations","$ref":"#/definitions/ShiftTradeMatchReviewResponse"}}},"AddShiftTradeRequest":{"type":"object","required":["initiatingShiftId","scheduleId"],"properties":{"scheduleId":{"type":"string","description":"The ID of the schedule to which the initiating and receiving shifts belong"},"initiatingShiftId":{"type":"string","description":"The ID of the shift that the initiating user wants to give up"},"receivingUserId":{"type":"string","description":"The ID of the user to whom to send the request (for use in direct trade requests)"},"expiration":{"type":"string","format":"date-time","description":"When this shift trade request should expire. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"acceptableIntervals":{"type":"array","description":"The acceptable intervals the initiating user is willing to accept in trade.  Empty indicates the user is giving up the shift. Intervals are represented as an ISO-8601 string. For example: YYYY-MM-DDThh:mm:ss/YYYY-MM-DDThh:mm:ss","items":{"type":"string","description":"Intervals are represented as an ISO-8601 string. For example: YYYY-MM-DDThh:mm:ss/YYYY-MM-DDThh:mm:ss"}}}},"BulkUpdateShiftTradeStateResponse":{"type":"object","properties":{"status":{"type":"string","description":"The status of the operation","enum":["Processing","Complete","Canceled","Error"]},"operationId":{"type":"string","description":"The ID for the operation"},"result":{"description":"The result of the operation.  Null unless status == Complete","$ref":"#/definitions/BulkUpdateShiftTradeStateResult"}}},"BulkUpdateShiftTradeStateResult":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/BulkUpdateShiftTradeStateResultItem"}}}},"BulkUpdateShiftTradeStateResultItem":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"state":{"type":"string","description":"The state of the shift trade after the update request is processed","enum":["Unmatched","Matched","Approved","Denied","Expired","Canceled"]},"reviewedBy":{"description":"The user who reviewed the request, if applicable","$ref":"#/definitions/UserReference"},"reviewedDate":{"type":"string","format":"date-time","description":"The date the request was reviewed, if applicable. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"failureReason":{"type":"string","description":"The reason the update failed, if applicable","enum":["InitiatingAgentScheduleNotFound","InitiatingAgentShiftHasExternalActivities","InitiatingAgentShiftNotFound","ReceivingAgentNotFound","ReceivingAgentScheduleNotFound","ReceivingAgentShiftHasExternalActivities","ReceivingAgentShiftNotFound","ScheduleNotPublished","TransitionNotAllowed"]},"metadata":{"description":"Version metadata for the shift trade","$ref":"#/definitions/WfmVersionedEntityMetadata"}}},"BulkShiftTradeStateUpdateRequest":{"type":"object","required":["entities"],"properties":{"entities":{"type":"array","description":"The shift trades to update","items":{"$ref":"#/definitions/BulkUpdateShiftTradeStateRequestItem"}}}},"BulkUpdateShiftTradeStateRequestItem":{"type":"object","required":["metadata","state"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object."},"state":{"type":"string","description":"The new state to set on the shift trade","enum":["Unmatched","Matched","Approved","Denied","Expired","Canceled"]},"metadata":{"description":"Version metadata for the shift trade","$ref":"#/definitions/WfmVersionedEntityMetadata"}}},"ListWrapperInterval":{"type":"object","properties":{"values":{"type":"array","description":"Intervals are represented as an ISO-8601 string. For example: YYYY-MM-DDThh:mm:ss/YYYY-MM-DDThh:mm:ss","items":{"type":"string","description":"Intervals are represented as an ISO-8601 string. For example: YYYY-MM-DDThh:mm:ss/YYYY-MM-DDThh:mm:ss"}}}},"PatchShiftTradeRequest":{"type":"object","required":["metadata"],"properties":{"receivingUserId":{"description":"Update the ID of the receiving user to direct the request at a specific user, or set the wrapped id to null to open up a trade to be matched by any user.","$ref":"#/definitions/ValueWrapperString"},"expiration":{"description":"Update the expiration time for this shift trade.","$ref":"#/definitions/ValueWrapperDate"},"acceptableIntervals":{"description":"Update the acceptable intervals the initiating user is willing to accept in trade. Setting the enclosed list to empty will make this a one sided trade request","$ref":"#/definitions/ListWrapperInterval"},"metadata":{"description":"Version metadata","$ref":"#/definitions/WfmVersionedEntityMetadata"}}},"ValueWrapperDate":{"type":"object","properties":{"value":{"type":"string","format":"date-time","description":"The value for the associated field. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"}}},"MatchShiftTradeResponse":{"type":"object","properties":{"trade":{"description":"The associated shift trade","$ref":"#/definitions/ShiftTradeResponse"},"violations":{"type":"array","description":"Constraint violations which disallow this shift trade","items":{"$ref":"#/definitions/ShiftTradeMatchViolation"}},"adminReviewViolations":{"type":"array","description":"Constraint violations for this shift trade which require shift trade administrator review","items":{"$ref":"#/definitions/ShiftTradeMatchViolation"}}}},"MatchShiftTradeRequest":{"type":"object","required":["metadata","receivingScheduleId"],"properties":{"receivingScheduleId":{"type":"string","description":"The ID of the schedule with which the shift trade is associated"},"receivingShiftId":{"type":"string","description":"The ID of the shift the receiving user is giving up in trade, if applicable"},"metadata":{"description":"Version metadata for the shift trade","$ref":"#/definitions/WfmVersionedEntityMetadata"}}},"MoveAgentResponse":{"type":"object","properties":{"user":{"description":"The user associated with the move","$ref":"#/definitions/UserReference"},"result":{"type":"string","description":"The result of the move","enum":["AlreadyMoved","DestinationBusinessUnitAgentLimitExceeded","DestinationManagementUnitAgentLimitExceeded","DestinationManagementUnitDoesNotExist","MoveSuccessful","MovingToDifferentManagementUnit","NothingToDo","SourceManagementUnitNotAuthorized"]}}},"MoveAgentsResponse":{"type":"object","properties":{"requestingUser":{"description":"The user that made the request","$ref":"#/definitions/UserReference"},"destinationManagementUnit":{"description":"The management unit specified on the request","$ref":"#/definitions/ManagementUnitReference"},"results":{"type":"array","description":"The list containing the agent and result of the move operation","items":{"$ref":"#/definitions/MoveAgentResponse"}}}},"MoveAgentsRequest":{"type":"object","required":["userIds"],"properties":{"userIds":{"type":"array","description":"The list of user ids to move","uniqueItems":true,"items":{"type":"string"}},"destinationManagementUnitId":{"type":"string","description":"The id of the management unit for which the move will be performed. To remove users from their management unit this should be set to null."}}},"AgentManagementUnitReference":{"type":"object","properties":{"user":{"description":"The user (agent) for whom the management unit was requested","$ref":"#/definitions/UserReference"},"managementUnit":{"description":"The management to which the user (agent) belongs","$ref":"#/definitions/ManagementUnitReference"},"businessUnit":{"description":"The business unit to which the user (agent) belongs. Populate with expand=businessUnit","$ref":"#/definitions/BusinessUnitReference"}}},"ConstraintConflictMessage":{"type":"object","properties":{"message":{"description":"Message for how to resolve a set of conflicted work plan constraints","$ref":"#/definitions/WorkPlanConstraintConflictMessage"},"conflictedConstraintMessages":{"type":"array","description":"Messages for the set of conflicted work plan constraints. Each element indicates the message of a work plan constraint that is conflicted in the set","items":{"$ref":"#/definitions/WorkPlanConstraintMessage"}}}},"ValidateWorkPlanMessages":{"type":"object","properties":{"violationMessages":{"type":"array","description":"Messages for work plan violating some rules such as no shifts in a work plan","items":{"$ref":"#/definitions/WorkPlanConfigurationViolationMessage"}},"constraintConflictMessage":{"description":"This field is not null when there is a set of work plan constraints that conflict thus agent schedules cannot be generated","$ref":"#/definitions/ConstraintConflictMessage"}}},"ValidateWorkPlanResponse":{"type":"object","properties":{"workPlan":{"description":"The work plan reference associated with this response","$ref":"#/definitions/WorkPlanReference"},"valid":{"type":"boolean","description":"Whether the work plan is valid or not"},"messages":{"description":"Validation messages for this work plan","$ref":"#/definitions/ValidateWorkPlanMessages"}}},"WorkPlanConfigurationViolationMessage":{"type":"object","properties":{"type":{"type":"string","description":"Type of configuration violation message for this work plan","enum":["ActivitiesOverlap","ActivityEndGreaterThanShiftStop","ActivityPaidTimeGreaterThanShiftPaidTime","ActivityStartBeforeShiftStart","ActivityStartGreaterThanEqualToShiftStop","ActivityStartIncrementMinutesNotDivisibleByScheduleIntervalMinutes","DailyExactPaidMinutes","DailyMaxTotalLessThanWeeklyMin","DailyMaxTotalLessThanWeeklyMinWithOptional","DailyMaxTotalLessThanWeeklyMinWithoutOptional","DailyMinTotalGreaterThanWeeklyMax","DailyMinTotalGreaterThanWeeklyMaxWithOptional","DailyMinTotalGreaterThanWeeklyMaxWithoutOptional","DailyRequiredDaysGreaterThanWeeklyMaxDays","DailyShiftHasNoDaysSelected","DailyShiftMaxPossibilitiesViolated","EarliestShiftStopIsTooLate","ExactPaidTimeNotDivisibleByGranularity","MaxConsecutiveWorkingDaysNoMoreThanDoubleMaxWorkingDaysPerWeek","MaxDaysOffPerPlanningPeriodNotCorrect","MaxPaidTimeIsMoreThanShiftLength","MaxPaidTimeNotDivisibleByGranularity","MaxPaidTimePerPlanningPeriod","MaxShifts","MinPaidTimeNotDivisibleByGranularity","MinPaidTimePerPlanningPeriod","NoShifts","PaidTimeGreaterThanMaxWorkTime","PaidTimeLessThanMinWorkTime","PaidTimeNotMetByShiftStartStop","ShiftDaysSelectMoreThanMinWorkingDays","ShiftStopEarlierThanStart","ShiftVarianceCannotBeMet","WeeklyExactPaidMinutes"]},"arguments":{"type":"array","description":"Arguments of the message that provide information about the misconfigured value or the threshold that is exceeded by the misconfigured value","items":{"$ref":"#/definitions/WorkPlanValidationMessageArgument"}},"severity":{"type":"string","description":"Severity of the message. A message with Error severity indicates the scheduler won't be able to produce schedules and thus the work plan is invalid.","enum":["Information","Warning","Error"]}}},"WorkPlanConstraintConflictMessage":{"type":"object","properties":{"type":{"type":"string","description":"Type of constraint conflict that can be resolved by clients in order to generate agent schedules","enum":["UnknownFix","WithPotentialFixes"]},"arguments":{"type":"array","description":"The arguments to the type of the message that can help clients resolve validation issues","items":{"$ref":"#/definitions/WorkPlanValidationMessageArgument"}}}},"WorkPlanConstraintMessage":{"type":"object","properties":{"type":{"type":"string","description":"Type of the work plan constraint in this message","enum":["ActivityEarliestStartTimeMinutesFromMidnight","ActivityEarliestStartTimeMinutesFromShiftStart","ActivityLatestStartTimeMinutesFromMidnight","ActivityLatestStartTimeMinutesFromShiftStart","ActivityMinimumLengthFromShiftEndMinutes","ActivityMinimumLengthFromShiftStartMinutes","ActivityStartTimeIncrementInMinutes","PlanningPeriodMaximumDaysOff","PlanningPeriodMaximumPaidTimeMinutes","PlanningPeriodMinimumDaysOff","PlanningPeriodMinimumPaidTimeMinutes","ShiftDayOffRule","ShiftEarliestStartTimeMinutesFromMidnight","ShiftEarliestStopTimeMinutesFromMidnight","ShiftLatestStartTimeMinutesFromMidnight","ShiftLatestStopTimeMinutesFromMidnight","ShiftMaximumContiguousTimeMinutes","ShiftMaximumPaidTimeMinutes","ShiftMinimumContiguousTimeMinutes","ShiftMinimumPaidTimeMinutes","ShiftStartTimeIncrementInMinutes","ShiftStartVarianceMaximumVarianceMinutes","ShiftStartVariancePaidDuration","WorkPlanMaximumConsecutiveWorkingDays","WorkPlanMaximumConsecutiveWorkingWeekends","WorkPlanMaximumWeeklyPaidTimeMinutes","WorkPlanMaximumWorkingDaysPerWeek","WorkPlanMinimumConsecutiveNonWorkingTimePerWeekMinutes","WorkPlanMinimumInterShiftTimeMinutes","WorkPlanMinimumShiftStartDistanceMinutes","WorkPlanMinimumWeeklyPaidTimeMinutes","WorkPlanMinimumWorkingDaysPerWeek","WorkPlanOptionalDays","WorkPlanPaidTimeGranularityMinutes"]},"arguments":{"type":"array","description":"Arguments of the message that provide information about the constraint that is being conflicted with, such as the value of the constraint","items":{"$ref":"#/definitions/WorkPlanValidationMessageArgument"}}}},"WorkPlanValidationMessageArgument":{"type":"object","properties":{"type":{"type":"string","description":"The type of the argument associated with violation messages","enum":["ActivityId","ActivityId2","ActivityPaidTimeMinutes","ActivityStartTimeMinutes","ActivityValidationId","ActivityValidationId2","ApplicableDays","Count","DailyPaidTimeMinutes","MaximumDays","MaxShiftCount","Minutes","PaidTimeGranularityMinutes","RequiredDays","ShiftId","ShiftPaidTimeMinutes","ShiftStartTimeMinutes","ShiftStopTimeMinutes","ShiftValidationId","WeeklyPaidTimeMinutes","Weeks","WorkTimeMinutes"]},"value":{"type":"string","description":"The value of the argument"}}},"DeletableUserReference":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object."},"delete":{"type":"boolean","description":"If marked true, the user will be removed an associated entity"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"ListWrapperShiftStartVariance":{"type":"object","properties":{"values":{"type":"array","items":{"$ref":"#/definitions/ShiftStartVariance"}}}},"SetWrapperDayOfWeek":{"type":"object","properties":{"values":{"type":"array","uniqueItems":true,"items":{"type":"string","enum":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]}}}},"ShiftStartVariance":{"type":"object","required":["applicableDays","maxShiftStartVarianceMinutes"],"properties":{"applicableDays":{"type":"array","description":"Days for which shift start variance is configured","uniqueItems":true,"items":{"type":"string","enum":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]}},"maxShiftStartVarianceMinutes":{"type":"integer","format":"int32","description":"Maximum variance in minutes across shift starts"}}},"WorkPlanActivity":{"type":"object","properties":{"activityCodeId":{"type":"string","description":"ID of the activity code associated with this activity"},"description":{"type":"string","description":"Description of the activity"},"lengthMinutes":{"type":"integer","format":"int32","description":"Length of the activity in minutes"},"startTimeIsRelativeToShiftStart":{"type":"boolean","description":"Whether the start time of the activity is relative to the start time of the shift it belongs to"},"flexibleStartTime":{"type":"boolean","description":"Whether the start time of the activity is flexible"},"earliestStartTimeMinutes":{"type":"integer","format":"int32","description":"Earliest activity start in offset minutes relative to shift start time if startTimeIsRelativeToShiftStart == true else its based on midnight. Used if flexibleStartTime == true"},"latestStartTimeMinutes":{"type":"integer","format":"int32","description":"Latest activity start in offset minutes relative to shift start time if startTimeIsRelativeToShiftStart == true else its based on midnight. Used if flexibleStartTime == true"},"exactStartTimeMinutes":{"type":"integer","format":"int32","description":"Exact activity start in offset minutes relative to shift start time if startTimeIsRelativeToShiftStart == true else its based on midnight. Used if flexibleStartTime == false"},"startTimeIncrementMinutes":{"type":"integer","format":"int32","description":"Increment in offset minutes that would contribute to different possible start times for the activity"},"countsAsPaidTime":{"type":"boolean","description":"Whether the activity is paid"},"countsAsContiguousWorkTime":{"type":"boolean","description":"Whether the activity duration is counted towards contiguous work time"},"minimumLengthFromShiftStartMinutes":{"type":"integer","format":"int32","description":"The minimum duration between shift start and shift item (e.g., break or meal) start in minutes"},"minimumLengthFromShiftEndMinutes":{"type":"integer","format":"int32","description":"The minimum duration between shift item (e.g., break or meal) end and shift end in minutes"},"id":{"type":"string","description":"ID of the activity. This is required only for the case of updating an existing activity"},"delete":{"type":"boolean","description":"If marked true for updating an existing activity, the activity will be permanently deleted"},"validationId":{"type":"string","description":"ID of the activity in the context of work plan validation"}}},"WorkPlanShift":{"type":"object","required":["name"],"properties":{"name":{"type":"string","description":"Name of the shift"},"days":{"description":"Days of the week applicable for this shift","$ref":"#/definitions/SetWrapperDayOfWeek"},"flexibleStartTime":{"type":"boolean","description":"Whether the start time of the shift is flexible"},"exactStartTimeMinutesFromMidnight":{"type":"integer","format":"int32","description":"Exact start time of the shift defined as offset minutes from midnight. Used if flexibleStartTime == false"},"earliestStartTimeMinutesFromMidnight":{"type":"integer","format":"int32","description":"Earliest start time of the shift defined as offset minutes from midnight. Used if flexibleStartTime == true"},"latestStartTimeMinutesFromMidnight":{"type":"integer","format":"int32","description":"Latest start time of the shift defined as offset minutes from midnight. Used if flexibleStartTime == true"},"constrainStopTime":{"type":"boolean","description":"Whether the latest stop time constraint for the shift is enabled.  Deprecated, use constrainLatestStopTime instead"},"constrainLatestStopTime":{"type":"boolean","description":"Whether the latest stop time constraint for the shift is enabled"},"latestStopTimeMinutesFromMidnight":{"type":"integer","format":"int32","description":"Latest stop time of the shift defined as offset minutes from midnight. Used if constrainStopTime == true"},"constrainEarliestStopTime":{"type":"boolean","description":"Whether the earliest stop time constraint for the shift is enabled"},"earliestStopTimeMinutesFromMidnight":{"type":"integer","format":"int32","description":"This is the earliest time a shift can end"},"startIncrementMinutes":{"type":"integer","format":"int32","description":"Increment in offset minutes that would contribute to different possible start times for the shift. Used if flexibleStartTime == true"},"flexiblePaidTime":{"type":"boolean","description":"Whether the paid time setting for the shift is flexible"},"exactPaidTimeMinutes":{"type":"integer","format":"int32","description":"Exact paid time in minutes configured for the shift. Used if flexiblePaidTime == false"},"minimumPaidTimeMinutes":{"type":"integer","format":"int32","description":"Minimum paid time in minutes configured for the shift. Used if flexiblePaidTime == true"},"maximumPaidTimeMinutes":{"type":"integer","format":"int32","description":"Maximum paid time in minutes configured for the shift. Used if flexiblePaidTime == true"},"constrainContiguousWorkTime":{"type":"boolean","description":"Whether the contiguous time constraint for the shift is enabled"},"minimumContiguousWorkTimeMinutes":{"type":"integer","format":"int32","description":"Minimum contiguous time in minutes configured for the shift. Used if constrainContiguousWorkTime == true"},"maximumContiguousWorkTimeMinutes":{"type":"integer","format":"int32","description":"Maximum contiguous time in minutes configured for the shift. Used if constrainContiguousWorkTime == true"},"constrainDayOff":{"type":"boolean","description":"Whether day off rule is enabled"},"dayOffRule":{"type":"string","description":"The day off rule for agents to have next day off or previous day off. used if constrainDayOff = true","enum":["NextDayOff","PreviousDayOff"]},"activities":{"type":"array","description":"Activities configured for this shift","items":{"$ref":"#/definitions/WorkPlanActivity"}},"id":{"type":"string","description":"ID of the shift. This is required only for the case of updating an existing shift"},"delete":{"type":"boolean","description":"If marked true for updating an existing shift, the shift will be permanently deleted"},"validationId":{"type":"string","description":"ID of shift in the context of work plan validation"}}},"WorkPlanValidationRequest":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"enabled":{"type":"boolean","description":"Whether the work plan is enabled for scheduling"},"valid":{"type":"boolean","description":"Whether the work plan is valid or not","readOnly":true},"constrainWeeklyPaidTime":{"type":"boolean","description":"Whether the weekly paid time constraint is enabled for this work plan"},"flexibleWeeklyPaidTime":{"type":"boolean","description":"Whether the weekly paid time constraint is flexible for this work plan"},"weeklyExactPaidMinutes":{"type":"integer","format":"int32","description":"Exact weekly paid time in minutes for this work plan. Used if flexibleWeeklyPaidTime == false"},"weeklyMinimumPaidMinutes":{"type":"integer","format":"int32","description":"Minimum weekly paid time in minutes for this work plan. Used if flexibleWeeklyPaidTime == true"},"weeklyMaximumPaidMinutes":{"type":"integer","format":"int32","description":"Maximum weekly paid time in minutes for this work plan. Used if flexibleWeeklyPaidTime == true"},"constrainPaidTimeGranularity":{"type":"boolean","description":"Whether paid time granularity is constrained for this work plan"},"paidTimeGranularityMinutes":{"type":"integer","format":"int32","description":"Granularity in minutes allowed for shift paid time in this work plan. Used if constrainPaidTimeGranularity == true"},"constrainMinimumTimeBetweenShifts":{"type":"boolean","description":"Whether the minimum time between shifts constraint is enabled for this work plan"},"minimumTimeBetweenShiftsMinutes":{"type":"integer","format":"int32","description":"Minimum time between shifts in minutes defined in this work plan. Used if constrainMinimumTimeBetweenShifts == true"},"maximumDays":{"type":"integer","format":"int32","description":"Maximum number days in a week allowed to be scheduled for this work plan"},"minimumConsecutiveNonWorkingMinutesPerWeek":{"type":"integer","format":"int32","description":"Minimum amount of consecutive non working minutes per week that agents who are assigned this work plan are allowed to have off"},"constrainMaximumConsecutiveWorkingWeekends":{"type":"boolean","description":"Whether to constrain the maximum consecutive working weekends"},"maximumConsecutiveWorkingWeekends":{"type":"integer","format":"int32","description":"The maximum number of consecutive weekends that agents who are assigned to this work plan are allowed to work"},"minimumWorkingDaysPerWeek":{"type":"integer","format":"int32","description":"The minimum number of days that agents assigned to a work plan must work per week"},"constrainMaximumConsecutiveWorkingDays":{"type":"boolean","description":"Whether to constrain the maximum consecutive working days"},"maximumConsecutiveWorkingDays":{"type":"integer","format":"int32","description":"The maximum number of consecutive days that agents assigned to this work plan are allowed to work. Used if constrainMaximumConsecutiveWorkingDays == true"},"minimumShiftStartDistanceMinutes":{"type":"integer","format":"int32","description":"The time period in minutes for the duration between the start times of two consecutive working days"},"minimumDaysOffPerPlanningPeriod":{"type":"integer","format":"int32","description":"Minimum days off in the planning period"},"maximumDaysOffPerPlanningPeriod":{"type":"integer","format":"int32","description":"Maximum days off in the planning period"},"minimumPaidMinutesPerPlanningPeriod":{"type":"integer","format":"int32","description":"Minimum paid minutes in the planning period"},"maximumPaidMinutesPerPlanningPeriod":{"type":"integer","format":"int32","description":"Maximum paid minutes in the planning period"},"optionalDays":{"description":"Optional days to schedule for this work plan","$ref":"#/definitions/SetWrapperDayOfWeek"},"shiftStartVarianceType":{"type":"string","description":"This constraint ensures that an agent starts each workday within a user-defined time threshold","enum":["ShiftStart","ShiftStartAndPaidDuration"]},"shiftStartVariances":{"description":"Variance in minutes among start times of shifts in this work plan","$ref":"#/definitions/ListWrapperShiftStartVariance"},"shifts":{"type":"array","description":"Shifts in this work plan","items":{"$ref":"#/definitions/WorkPlanShift"}},"agents":{"type":"array","description":"Agents in this work plan","items":{"$ref":"#/definitions/DeletableUserReference"}},"agentCount":{"type":"integer","format":"int32","description":"Number of agents in this work plan"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"WorkPlanListItemResponse":{"type":"object","required":["metadata"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"enabled":{"type":"boolean","description":"Whether the work plan is enabled for scheduling"},"valid":{"type":"boolean","description":"Whether the work plan is valid or not","readOnly":true},"constrainWeeklyPaidTime":{"type":"boolean","description":"Whether the weekly paid time constraint is enabled for this work plan"},"flexibleWeeklyPaidTime":{"type":"boolean","description":"Whether the weekly paid time constraint is flexible for this work plan"},"weeklyExactPaidMinutes":{"type":"integer","format":"int32","description":"Exact weekly paid time in minutes for this work plan. Used if flexibleWeeklyPaidTime == false"},"weeklyMinimumPaidMinutes":{"type":"integer","format":"int32","description":"Minimum weekly paid time in minutes for this work plan. Used if flexibleWeeklyPaidTime == true"},"weeklyMaximumPaidMinutes":{"type":"integer","format":"int32","description":"Maximum weekly paid time in minutes for this work plan. Used if flexibleWeeklyPaidTime == true"},"constrainPaidTimeGranularity":{"type":"boolean","description":"Whether paid time granularity is constrained for this work plan"},"paidTimeGranularityMinutes":{"type":"integer","format":"int32","description":"Granularity in minutes allowed for shift paid time in this work plan. Used if constrainPaidTimeGranularity == true"},"constrainMinimumTimeBetweenShifts":{"type":"boolean","description":"Whether the minimum time between shifts constraint is enabled for this work plan"},"minimumTimeBetweenShiftsMinutes":{"type":"integer","format":"int32","description":"Minimum time between shifts in minutes defined in this work plan. Used if constrainMinimumTimeBetweenShifts == true"},"maximumDays":{"type":"integer","format":"int32","description":"Maximum number days in a week allowed to be scheduled for this work plan"},"minimumConsecutiveNonWorkingMinutesPerWeek":{"type":"integer","format":"int32","description":"Minimum amount of consecutive non working minutes per week that agents who are assigned this work plan are allowed to have off"},"constrainMaximumConsecutiveWorkingWeekends":{"type":"boolean","description":"Whether to constrain the maximum consecutive working weekends"},"maximumConsecutiveWorkingWeekends":{"type":"integer","format":"int32","description":"The maximum number of consecutive weekends that agents who are assigned to this work plan are allowed to work"},"minimumWorkingDaysPerWeek":{"type":"integer","format":"int32","description":"The minimum number of days that agents assigned to a work plan must work per week"},"constrainMaximumConsecutiveWorkingDays":{"type":"boolean","description":"Whether to constrain the maximum consecutive working days"},"maximumConsecutiveWorkingDays":{"type":"integer","format":"int32","description":"The maximum number of consecutive days that agents assigned to this work plan are allowed to work. Used if constrainMaximumConsecutiveWorkingDays == true"},"minimumShiftStartDistanceMinutes":{"type":"integer","format":"int32","description":"The time period in minutes for the duration between the start times of two consecutive working days"},"minimumDaysOffPerPlanningPeriod":{"type":"integer","format":"int32","description":"Minimum days off in the planning period"},"maximumDaysOffPerPlanningPeriod":{"type":"integer","format":"int32","description":"Maximum days off in the planning period"},"minimumPaidMinutesPerPlanningPeriod":{"type":"integer","format":"int32","description":"Minimum paid minutes in the planning period"},"maximumPaidMinutesPerPlanningPeriod":{"type":"integer","format":"int32","description":"Maximum paid minutes in the planning period"},"optionalDays":{"description":"Optional days to schedule for this work plan. Populate with expand=details","$ref":"#/definitions/SetWrapperDayOfWeek"},"shiftStartVarianceType":{"type":"string","description":"This constraint ensures that an agent starts each workday within a user-defined time threshold","enum":["ShiftStart","ShiftStartAndPaidDuration"]},"shiftStartVariances":{"description":"Variance in minutes among start times of shifts in this work plan. Populate with expand=details","$ref":"#/definitions/ListWrapperShiftStartVariance"},"shifts":{"type":"array","description":"Shifts in this work plan. Populate with expand=details (defaults to empty list)","items":{"$ref":"#/definitions/WorkPlanShift"}},"agents":{"type":"array","description":"Agents in this work plan. Populate with expand=details (defaults to empty list)","items":{"$ref":"#/definitions/DeletableUserReference"}},"agentCount":{"type":"integer","format":"int32","description":"Number of agents in this work plan.  Populate with expand=agentCount"},"metadata":{"description":"Version metadata for this work plan","$ref":"#/definitions/WfmVersionedEntityMetadata"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"WorkPlanListResponse":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/WorkPlanListItemResponse"}}}},"WorkPlan":{"type":"object","required":["metadata"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"enabled":{"type":"boolean","description":"Whether the work plan is enabled for scheduling"},"valid":{"type":"boolean","description":"Whether the work plan is valid or not","readOnly":true},"constrainWeeklyPaidTime":{"type":"boolean","description":"Whether the weekly paid time constraint is enabled for this work plan"},"flexibleWeeklyPaidTime":{"type":"boolean","description":"Whether the weekly paid time constraint is flexible for this work plan"},"weeklyExactPaidMinutes":{"type":"integer","format":"int32","description":"Exact weekly paid time in minutes for this work plan. Used if flexibleWeeklyPaidTime == false"},"weeklyMinimumPaidMinutes":{"type":"integer","format":"int32","description":"Minimum weekly paid time in minutes for this work plan. Used if flexibleWeeklyPaidTime == true"},"weeklyMaximumPaidMinutes":{"type":"integer","format":"int32","description":"Maximum weekly paid time in minutes for this work plan. Used if flexibleWeeklyPaidTime == true"},"constrainPaidTimeGranularity":{"type":"boolean","description":"Whether paid time granularity is constrained for this work plan"},"paidTimeGranularityMinutes":{"type":"integer","format":"int32","description":"Granularity in minutes allowed for shift paid time in this work plan. Used if constrainPaidTimeGranularity == true"},"constrainMinimumTimeBetweenShifts":{"type":"boolean","description":"Whether the minimum time between shifts constraint is enabled for this work plan"},"minimumTimeBetweenShiftsMinutes":{"type":"integer","format":"int32","description":"Minimum time between shifts in minutes defined in this work plan. Used if constrainMinimumTimeBetweenShifts == true"},"maximumDays":{"type":"integer","format":"int32","description":"Maximum number days in a week allowed to be scheduled for this work plan"},"minimumConsecutiveNonWorkingMinutesPerWeek":{"type":"integer","format":"int32","description":"Minimum amount of consecutive non working minutes per week that agents who are assigned this work plan are allowed to have off"},"constrainMaximumConsecutiveWorkingWeekends":{"type":"boolean","description":"Whether to constrain the maximum consecutive working weekends"},"maximumConsecutiveWorkingWeekends":{"type":"integer","format":"int32","description":"The maximum number of consecutive weekends that agents who are assigned to this work plan are allowed to work"},"minimumWorkingDaysPerWeek":{"type":"integer","format":"int32","description":"The minimum number of days that agents assigned to a work plan must work per week"},"constrainMaximumConsecutiveWorkingDays":{"type":"boolean","description":"Whether to constrain the maximum consecutive working days"},"maximumConsecutiveWorkingDays":{"type":"integer","format":"int32","description":"The maximum number of consecutive days that agents assigned to this work plan are allowed to work. Used if constrainMaximumConsecutiveWorkingDays == true"},"minimumShiftStartDistanceMinutes":{"type":"integer","format":"int32","description":"The time period in minutes for the duration between the start times of two consecutive working days"},"minimumDaysOffPerPlanningPeriod":{"type":"integer","format":"int32","description":"Minimum days off in the planning period"},"maximumDaysOffPerPlanningPeriod":{"type":"integer","format":"int32","description":"Maximum days off in the planning period"},"minimumPaidMinutesPerPlanningPeriod":{"type":"integer","format":"int32","description":"Minimum paid minutes in the planning period"},"maximumPaidMinutesPerPlanningPeriod":{"type":"integer","format":"int32","description":"Maximum paid minutes in the planning period"},"optionalDays":{"description":"Optional days to schedule for this work plan","$ref":"#/definitions/SetWrapperDayOfWeek"},"shiftStartVarianceType":{"type":"string","description":"This constraint ensures that an agent starts each workday within a user-defined time threshold","enum":["ShiftStart","ShiftStartAndPaidDuration"]},"shiftStartVariances":{"description":"Variance in minutes among start times of shifts in this work plan","$ref":"#/definitions/ListWrapperShiftStartVariance"},"shifts":{"type":"array","description":"Shifts in this work plan","items":{"$ref":"#/definitions/WorkPlanShift"}},"agents":{"type":"array","description":"Agents in this work plan","items":{"$ref":"#/definitions/DeletableUserReference"}},"agentCount":{"type":"integer","format":"int32","description":"Number of agents in this work plan"},"metadata":{"description":"Version metadata for this work plan","$ref":"#/definitions/WfmVersionedEntityMetadata"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"CreateWorkPlan":{"type":"object","required":["name"],"properties":{"name":{"type":"string","description":"Name of this work plan"},"enabled":{"type":"boolean","description":"Whether the work plan is enabled for scheduling"},"constrainWeeklyPaidTime":{"type":"boolean","description":"Whether the weekly paid time constraint is enabled for this work plan"},"flexibleWeeklyPaidTime":{"type":"boolean","description":"Whether the weekly paid time constraint is flexible for this work plan"},"weeklyExactPaidMinutes":{"type":"integer","format":"int32","description":"Exact weekly paid time in minutes for this work plan. Used if flexibleWeeklyPaidTime == false"},"weeklyMinimumPaidMinutes":{"type":"integer","format":"int32","description":"Minimum weekly paid time in minutes for this work plan. Used if flexibleWeeklyPaidTime == true"},"weeklyMaximumPaidMinutes":{"type":"integer","format":"int32","description":"Maximum weekly paid time in minutes for this work plan. Used if flexibleWeeklyPaidTime == true"},"constrainPaidTimeGranularity":{"type":"boolean","description":"Whether paid time granularity should be constrained for this workplan"},"paidTimeGranularityMinutes":{"type":"integer","format":"int32","description":"Granularity in minutes allowed for shift paid time in this work plan. Used if constrainPaidTimeGranularity == true"},"constrainMinimumTimeBetweenShifts":{"type":"boolean","description":"Whether the minimum time between shifts constraint is enabled for this work plan"},"minimumTimeBetweenShiftsMinutes":{"type":"integer","format":"int32","description":"Minimum time between shifts in minutes defined in this work plan. Used if constrainMinimumTimeBetweenShifts == true"},"maximumDays":{"type":"integer","format":"int32","description":"Maximum number days in a week allowed to be scheduled for this work plan"},"minimumConsecutiveNonWorkingMinutesPerWeek":{"type":"integer","format":"int32","description":"Minimum amount of consecutive non working minutes per week that agents who are assigned this work plan are allowed to have off"},"constrainMaximumConsecutiveWorkingWeekends":{"type":"boolean","description":"Whether to constrain the maximum consecutive working weekends"},"maximumConsecutiveWorkingWeekends":{"type":"integer","format":"int32","description":"The maximum number of consecutive weekends that agents who are assigned to this work plan are allowed to work"},"minimumWorkingDaysPerWeek":{"type":"integer","format":"int32","description":"The minimum number of days that agents assigned to a work plan must work per week"},"constrainMaximumConsecutiveWorkingDays":{"type":"boolean","description":"Whether to constrain the maximum consecutive working days"},"maximumConsecutiveWorkingDays":{"type":"integer","format":"int32","description":"The maximum number of consecutive days that agents assigned to this work plan are allowed to work. Used if constrainMaximumConsecutiveWorkingDays == true"},"minimumShiftStartDistanceMinutes":{"type":"integer","format":"int32","description":"The time period in minutes for the duration between the start times of two consecutive working days"},"minimumDaysOffPerPlanningPeriod":{"type":"integer","format":"int32","description":"Minimum days off in the planning period"},"maximumDaysOffPerPlanningPeriod":{"type":"integer","format":"int32","description":"Maximum days off in the planning period"},"minimumPaidMinutesPerPlanningPeriod":{"type":"integer","format":"int32","description":"Minimum paid minutes in the planning period"},"maximumPaidMinutesPerPlanningPeriod":{"type":"integer","format":"int32","description":"Maximum paid minutes in the planning period"},"optionalDays":{"description":"Optional days to schedule for this work plan","$ref":"#/definitions/SetWrapperDayOfWeek"},"shiftStartVarianceType":{"type":"string","description":"This constraint ensures that an agent starts each workday within a user-defined time threshold","enum":["ShiftStart","ShiftStartAndPaidDuration"]},"shiftStartVariances":{"description":"Variance in minutes among start times of shifts in this work plan","$ref":"#/definitions/ListWrapperShiftStartVariance"},"shifts":{"type":"array","description":"Shifts in this work plan","items":{"$ref":"#/definitions/CreateWorkPlanShift"}},"agents":{"type":"array","description":"Agents in this work plan","items":{"$ref":"#/definitions/UserReference"}}}},"CreateWorkPlanActivity":{"type":"object","properties":{"activityCodeId":{"type":"string","description":"ID of the activity code associated with this activity"},"description":{"type":"string","description":"Description of the activity"},"lengthMinutes":{"type":"integer","format":"int32","description":"Length of the activity in minutes"},"startTimeIsRelativeToShiftStart":{"type":"boolean","description":"Whether the start time of the activity is relative to the start time of the shift it belongs to"},"flexibleStartTime":{"type":"boolean","description":"Whether the start time of the activity is flexible"},"earliestStartTimeMinutes":{"type":"integer","format":"int32","description":"Earliest activity start in offset minutes relative to shift start time if startTimeIsRelativeToShiftStart == true else its based on midnight. Used if flexibleStartTime == true"},"latestStartTimeMinutes":{"type":"integer","format":"int32","description":"Latest activity start in offset minutes relative to shift start time if startTimeIsRelativeToShiftStart == true else its based on midnight. Used if flexibleStartTime == true"},"exactStartTimeMinutes":{"type":"integer","format":"int32","description":"Exact activity start in offset minutes relative to shift start time if startTimeIsRelativeToShiftStart == true else its based on midnight. Used if flexibleStartTime == false"},"startTimeIncrementMinutes":{"type":"integer","format":"int32","description":"Increment in offset minutes that would contribute to different possible start times for the activity"},"countsAsPaidTime":{"type":"boolean","description":"Whether the activity is paid"},"countsAsContiguousWorkTime":{"type":"boolean","description":"Whether the activity duration is counted towards contiguous work time"},"minimumLengthFromShiftStartMinutes":{"type":"integer","format":"int32","description":"The minimum duration between shift start and shift item (e.g., break or meal) start in minutes"},"minimumLengthFromShiftEndMinutes":{"type":"integer","format":"int32","description":"The minimum duration between shift item (e.g., break or meal) end and shift end in minutes"}}},"CreateWorkPlanShift":{"type":"object","required":["name"],"properties":{"name":{"type":"string","description":"Name of the shift"},"days":{"description":"Days of the week applicable for this shift","$ref":"#/definitions/SetWrapperDayOfWeek"},"flexibleStartTime":{"type":"boolean","description":"Whether the start time of the shift is flexible"},"exactStartTimeMinutesFromMidnight":{"type":"integer","format":"int32","description":"Exact start time of the shift defined as offset minutes from midnight. Used if flexibleStartTime == false"},"earliestStartTimeMinutesFromMidnight":{"type":"integer","format":"int32","description":"Earliest start time of the shift defined as offset minutes from midnight. Used if flexibleStartTime == true"},"latestStartTimeMinutesFromMidnight":{"type":"integer","format":"int32","description":"Latest start time of the shift defined as offset minutes from midnight. Used if flexibleStartTime == true"},"constrainStopTime":{"type":"boolean","description":"Whether the latest stop time constraint for the shift is enabled.  Deprecated, use constrainLatestStopTime instead"},"constrainLatestStopTime":{"type":"boolean","description":"Whether the latest stop time constraint for the shift is enabled"},"latestStopTimeMinutesFromMidnight":{"type":"integer","format":"int32","description":"Latest stop time of the shift defined as offset minutes from midnight. Used if constrainStopTime == true"},"constrainEarliestStopTime":{"type":"boolean","description":"Whether the earliest stop time constraint for the shift is enabled"},"earliestStopTimeMinutesFromMidnight":{"type":"integer","format":"int32","description":"This is the earliest time a shift can end"},"startIncrementMinutes":{"type":"integer","format":"int32","description":"Increment in offset minutes that would contribute to different possible start times for the shift. Used if flexibleStartTime == true"},"flexiblePaidTime":{"type":"boolean","description":"Whether the paid time setting for the shift is flexible"},"exactPaidTimeMinutes":{"type":"integer","format":"int32","description":"Exact paid time in minutes configured for the shift. Used if flexiblePaidTime == false"},"minimumPaidTimeMinutes":{"type":"integer","format":"int32","description":"Minimum paid time in minutes configured for the shift. Used if flexiblePaidTime == true"},"maximumPaidTimeMinutes":{"type":"integer","format":"int32","description":"Maximum paid time in minutes configured for the shift. Used if flexiblePaidTime == true"},"constrainContiguousWorkTime":{"type":"boolean","description":"Whether the contiguous time constraint for the shift is enabled"},"minimumContiguousWorkTimeMinutes":{"type":"integer","format":"int32","description":"Minimum contiguous time in minutes configured for the shift. Used if constrainContiguousWorkTime == true"},"maximumContiguousWorkTimeMinutes":{"type":"integer","format":"int32","description":"Maximum contiguous time in minutes configured for the shift. Used if constrainContiguousWorkTime == true"},"constrainDayOff":{"type":"boolean","description":"Whether day off rule is enabled"},"dayOffRule":{"type":"string","description":"The day off rule for agents to have next day off or previous day off. used if constrainDayOff = true","enum":["NextDayOff","PreviousDayOff"]},"activities":{"type":"array","description":"Activities configured for this shift","items":{"$ref":"#/definitions/CreateWorkPlanActivity"}}}},"CopyWorkPlan":{"type":"object","required":["name"],"properties":{"name":{"type":"string","description":"Name of the copied work plan"}}},"DateRangeWithOptionalEnd":{"type":"object","required":["startBusinessUnitDate"],"properties":{"startBusinessUnitDate":{"type":"string","format":"date","description":"The start date for work plan rotation or an agent, interpreted in the business unit's time zone. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"},"endBusinessUnitDate":{"type":"string","format":"date","description":"The end date for work plan rotation or an agent, interpreted in the business unit's time zone. Null denotes open ended date range. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"}}},"WorkPlanPatternResponse":{"type":"object","properties":{"workPlans":{"type":"array","description":"List of work plans in order of rotation on a weekly basis","items":{"$ref":"#/definitions/WorkPlanReference"}}}},"WorkPlanRotationAgentResponse":{"type":"object","properties":{"user":{"description":"The user associated with this work plan rotation","$ref":"#/definitions/UserReference"},"dateRange":{"description":"The date range to which this agent is effective in the work plan rotation","$ref":"#/definitions/DateRangeWithOptionalEnd"},"position":{"type":"integer","format":"int32","description":"Start position of the work plan in the pattern for this agent in the work plan rotation. Position value starts from 0"}}},"WorkPlanRotationListResponse":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/WorkPlanRotationResponse"}}}},"WorkPlanRotationResponse":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"enabled":{"type":"boolean","description":"Whether the work plan rotation is enabled for scheduling"},"dateRange":{"description":"The date range to which this work plan rotation applies","$ref":"#/definitions/DateRangeWithOptionalEnd"},"pattern":{"description":"Pattern with ordered list of work plans that rotate on a weekly basis","$ref":"#/definitions/WorkPlanPatternResponse"},"agentCount":{"type":"integer","format":"int32","description":"Number of agents in this work plan rotation"},"agents":{"type":"array","description":"Agents in this work plan rotation. Populate with expand=agents for GET WorkPlanRotationsList (defaults to empty list)","items":{"$ref":"#/definitions/WorkPlanRotationAgentResponse"}},"metadata":{"description":"Version metadata for this work plan rotation","$ref":"#/definitions/WfmVersionedEntityMetadata"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"AddWorkPlanRotationAgentRequest":{"type":"object","required":["dateRange","position","userId"],"properties":{"userId":{"type":"string","description":"The ID of an agent in this work plan rotation"},"dateRange":{"description":"The date range to which this agent is effective in the work plan rotation","$ref":"#/definitions/DateRangeWithOptionalEnd"},"position":{"type":"integer","format":"int32","description":"Start position of the work plan in the pattern for this agent in the work plan rotation. Position value starts from 0"}}},"AddWorkPlanRotationRequest":{"type":"object","required":["dateRange","name","pattern"],"properties":{"name":{"type":"string","description":"Name of this work plan rotation"},"dateRange":{"description":"The date range to which this work plan rotation applies","$ref":"#/definitions/DateRangeWithOptionalEnd"},"agents":{"type":"array","description":"Agents in this work plan rotation","items":{"$ref":"#/definitions/AddWorkPlanRotationAgentRequest"}},"pattern":{"description":"Pattern with list of work plan IDs that rotate on a weekly basis","$ref":"#/definitions/WorkPlanPatternRequest"}}},"WorkPlanPatternRequest":{"type":"object","required":["workPlanIds"],"properties":{"workPlanIds":{"type":"array","description":"List of work plan IDs in order of rotation on a weekly basis. Values in the list cannot be null or empty","items":{"type":"string"}}}},"CopyWorkPlanRotationRequest":{"type":"object","required":["name"],"properties":{"name":{"type":"string","description":"Name to apply to the new copy of the work plan rotation"}}},"UpdateWorkPlanRotationAgentRequest":{"type":"object","required":["userId"],"properties":{"userId":{"type":"string","description":"The ID of an agent in this work plan rotation"},"dateRange":{"description":"The date range to which this agent is effective in the work plan rotation","$ref":"#/definitions/DateRangeWithOptionalEnd"},"position":{"type":"integer","format":"int32","description":"Start position of the work plan in the pattern for this agent in the work plan rotation. Position value starts from 0"},"delete":{"type":"boolean","description":"If marked true for this agent when updating, then this agent will be removed from this work plan rotation"}}},"UpdateWorkPlanRotationRequest":{"type":"object","required":["metadata"],"properties":{"name":{"type":"string","description":"Name of this work plan rotation"},"enabled":{"type":"boolean","description":"Whether the work plan rotation is enabled for scheduling"},"dateRange":{"description":"The date range to which this work plan rotation applies","$ref":"#/definitions/DateRangeWithOptionalEnd"},"agents":{"type":"array","description":"Agents in this work plan rotation","items":{"$ref":"#/definitions/UpdateWorkPlanRotationAgentRequest"}},"pattern":{"description":"Pattern with list of work plan IDs that rotate on a weekly basis","$ref":"#/definitions/WorkPlanPatternRequest"},"metadata":{"description":"Version metadata for this work plan rotation","$ref":"#/definitions/WfmVersionedEntityMetadata"}}},"ActivityPlanJobException":{"type":"object","required":["exceptionType","occurrences"],"properties":{"exceptionType":{"type":"string","description":"The type of error","enum":["UnscheduledAttendees","SessionsNotDeleted"]},"occurrences":{"type":"array","description":"The occurrences in which this error occurred","items":{"$ref":"#/definitions/ActivityPlanOccurrenceReference"}}}},"ActivityPlanJobListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/ActivityPlanJobResponse"}}}},"ActivityPlanJobResponse":{"type":"object","required":["activityPlan","exceptions","status","type"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"activityPlan":{"description":"The activity plan associated with this job","$ref":"#/definitions/ActivityPlanReference"},"status":{"type":"string","description":"The status of the job","enum":["Processing","Complete","Error"]},"exceptions":{"type":"array","description":"The list of exceptions that occurred while running this activity plan job. These are exceptions that affect individual occurrences but didn't prevent the job from completing","items":{"$ref":"#/definitions/ActivityPlanJobException"}},"error":{"description":"Error details if status == 'Error'. These are errors that caused the job to fail to complete","$ref":"#/definitions/ErrorBody"},"occurrence":{"description":"The occurrence associated with this job if type == 'DeleteOccurrence'","$ref":"#/definitions/ActivityPlanOccurrenceReference"},"type":{"type":"string","description":"The type of the job","enum":["RunPlan","DeleteOccurrence"]},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"ActivityPlanOccurrenceReference":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"ActivityPlanReference":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"ActivityCodeReference":{"type":"object","required":["id"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object."},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"ActivityPlanListItem":{"type":"object","required":["activityCode","createdBy","createdDate","description","modifiedBy","modifiedDate","name","optimizationObjective","state","type"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string","description":"The name of the activity plan"},"managementUnits":{"type":"array","description":"The management units to which this activity plan applies. Empty list or null means this activity plan applies to all management units in the business unit","items":{"$ref":"#/definitions/ManagementUnitReference"}},"description":{"type":"string","description":"The description of this activity plan"},"activityCode":{"description":"The activity code to which this activity plan applies. Note: It is recommended to load and cache the entire list of activity codes rather than look up individual codes","$ref":"#/definitions/ActivityCodeReference"},"type":{"type":"string","description":"The type of the activity plan","enum":["Individual","Group"]},"optimizationObjective":{"type":"string","description":"The optimization objective of this activity plan","enum":["FavorServiceGoals","FavorSchedulingAll"]},"recurrenceSettings":{"description":"Recurrence settings for this activity plan","$ref":"#/definitions/RecurrenceSettings"},"state":{"type":"string","description":"The state of this activity plan","enum":["Active","Inactive"]},"lastRunDate":{"type":"string","format":"date-time","description":"The date the activity plan was last run, in ISO-8601 format"},"lastRunBy":{"description":"The last user to run this activity plan","$ref":"#/definitions/UserReference"},"createdDate":{"type":"string","format":"date-time","description":"The date the activity plan was created, in ISO-8601 format"},"createdBy":{"description":"The user who created this activity plan","$ref":"#/definitions/UserReference"},"modifiedDate":{"type":"string","format":"date-time","description":"The date the activity plan was modified, in ISO-8601 format"},"modifiedBy":{"description":"The last user to modify this activity plan","$ref":"#/definitions/UserReference"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"ActivityPlanListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/ActivityPlanListItem"}}}},"RecurrenceEndSettings":{"type":"object","properties":{"lastDate":{"type":"string","format":"date-time","description":"The end date of the recurrence for the activity plan, in ISO-8601 format. Only one of lastDate or noEndDate may be set"},"noEndDate":{"type":"boolean","description":"Whether this activity plan should continue indefinitely. If set to true, lastDate must not be set"}}},"RecurrencePeriod":{"type":"object","required":["granularity","magnitude"],"properties":{"magnitude":{"type":"integer","format":"int32","description":"The period of the activity plan in granularity units"},"granularity":{"type":"string","description":"The granularity unit to interpret the period of this activity plan","enum":["Days","Weeks"]}}},"RecurrenceSettings":{"type":"object","required":["endAfter","minimumTimeBetweenOccurrences","recurrencePeriod"],"properties":{"recurrencePeriod":{"description":"The recurrence period of the activity plan","$ref":"#/definitions/RecurrencePeriod"},"minimumTimeBetweenOccurrences":{"description":"Constraint indicating the minimum time in hours between recurrences of the activity plan","$ref":"#/definitions/RecurrencePeriod"},"endAfter":{"description":"Settings controlling when to end the recurrence for the activity plan","$ref":"#/definitions/RecurrenceEndSettings"}}},"ActivityPlanAbandonRateImpactOverride":{"type":"object","required":["increaseByPercent"],"properties":{"increaseByPercent":{"type":"number","format":"double","description":"Allowed abandon rate increase percent, from 0.0 to 100.0"}}},"ActivityPlanAsaImpactOverride":{"type":"object","required":["increaseByPercent"],"properties":{"increaseByPercent":{"type":"number","format":"double","description":"Allowed average speed of answer increase percent, from 0.0 to 100.0"}}},"ActivityPlanResponse":{"type":"object","required":["activityCode","countsAsPaidTime","createdBy","createdDate","description","facilitated","initialSchedulePeriod","lengthMinutes","modifiedBy","modifiedDate","name","optimizationObjective","state","transitionTimeMinutes","type"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string","description":"The name of the activity plan"},"managementUnits":{"type":"array","description":"The management units to which this activity plan applies. Empty list or null means this activity plan applies to the entire business unit","items":{"$ref":"#/definitions/ManagementUnitReference"}},"description":{"type":"string","description":"The description of this activity plan"},"activityCode":{"description":"The activity code associated with this activity plan. It is recommended to load and cache the entire list of activity codes rather than look up individual codes","$ref":"#/definitions/ActivityCodeReference"},"type":{"type":"string","description":"The type of the activity plan","enum":["Individual","Group"]},"initialSchedulePeriod":{"description":"The initial schedule period of the activity plan","$ref":"#/definitions/SchedulingPeriod"},"lengthMinutes":{"type":"integer","format":"int32","description":"The length of the activity in minutes"},"groupSettings":{"description":"Group settings for this activity plan","$ref":"#/definitions/GroupSettings"},"recurrenceSettings":{"description":"Recurrence settings for this activity plan","$ref":"#/definitions/RecurrenceSettings"},"attendeesSearchRule":{"description":"Attendee search rule for this activity plan","$ref":"#/definitions/UserSearchRule"},"facilitated":{"type":"boolean","description":"Whether the sessions created by this activity plan should be facilitated"},"facilitatorsSearchRule":{"description":"Facilitator search rule for this activity plan","$ref":"#/definitions/UserSearchRule"},"transitionTimeMinutes":{"type":"integer","format":"int32","description":"Transition time in minutes between facilitated sessions"},"serviceGoalImpactOverrides":{"description":"Allowable service goal impact override settings for this activity plan","$ref":"#/definitions/ActivityPlanServiceGoalImpactOverrides"},"optimizationObjective":{"type":"string","description":"The optimization objective of this activity plan","enum":["FavorServiceGoals","FavorSchedulingAll"]},"fixedAvailability":{"type":"array","description":"Fixed availability configuration for this activity plan","items":{"$ref":"#/definitions/FixedAvailability"}},"state":{"type":"string","description":"The state of this activity plan","enum":["Active","Inactive"]},"countsAsPaidTime":{"type":"boolean","description":"Whether the activity should count as paid time"},"createdDate":{"type":"string","format":"date-time","description":"The date the activity plan was created, in ISO-8601 format"},"createdBy":{"description":"The user who created this activity plan","$ref":"#/definitions/UserReference"},"modifiedDate":{"type":"string","format":"date-time","description":"The date the activity plan was modified, in ISO-8601 format"},"modifiedBy":{"description":"The last user to modify this activity plan","$ref":"#/definitions/UserReference"},"lastRunDate":{"type":"string","format":"date-time","description":"The date the activity plan was last run, in ISO-8601 format"},"lastRunBy":{"description":"The last user to run this activity plan","$ref":"#/definitions/UserReference"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"ActivityPlanServiceGoalImpactOverrides":{"type":"object","required":["abandonRate","averageSpeedOfAnswer","serviceLevel"],"properties":{"abandonRate":{"description":"Abandon rate service goal override for the associated activity plan","$ref":"#/definitions/ActivityPlanAbandonRateImpactOverride"},"serviceLevel":{"description":"Service level goal override for the associated activity plan","$ref":"#/definitions/ActivityPlanServiceLevelImpactOverride"},"averageSpeedOfAnswer":{"description":"Average speed of answer service goal override for the associated activity plan","$ref":"#/definitions/ActivityPlanAsaImpactOverride"}}},"ActivityPlanServiceLevelImpactOverride":{"type":"object","required":["decreaseByPercent"],"properties":{"decreaseByPercent":{"type":"number","format":"double","description":"Allowed service level decrease percent, from 0.0 to 100.0"}}},"AvailabilityRange":{"type":"object","required":["earliestStartMinutesFromMidnight","latestEndMinutesFromMidnight"],"properties":{"earliestStartMinutesFromMidnight":{"type":"integer","format":"int32","description":"The earliest time of day the activity can be scheduled to begin, in minutes from midnight in the configured time zone of the business unit"},"latestEndMinutesFromMidnight":{"type":"integer","format":"int32","description":"The latest time of day the activity can be scheduled to end, in minutes from midnight in the configured time zone of the business unit"}}},"FixedAvailability":{"type":"object","properties":{"availabilityRange":{"description":"The range of time of day the activity can be scheduled","$ref":"#/definitions/AvailabilityRange"},"dateRange":{"description":"The range of date for which the activity plan could be scheduled","$ref":"#/definitions/RequiredLocalDateRange"},"daysOfWeek":{"type":"array","description":"The days of week available for scheduling. Empty list or null means daysOfWeek is not considered","items":{"type":"string","enum":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]}}}},"GroupSettings":{"type":"object","properties":{"minimumGroupSize":{"type":"integer","format":"int32","description":"The minimum size of a group for a session"},"maximumGroupSize":{"type":"integer","format":"int32","description":"The maximum size of a group for a session"},"maximumTotalSessions":{"type":"integer","format":"int32","description":"The maximum total number of sessions"},"maximumConcurrentSessions":{"type":"integer","format":"int32","description":"The maximum number of sessions that can be scheduled concurrently"}}},"RequiredLocalDateRange":{"type":"object","required":["endDate","startDate"],"properties":{"startDate":{"type":"string","format":"date","description":"The inclusive start of a date range in yyyy-MM-dd format. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"},"endDate":{"type":"string","format":"date","description":"The inclusive end of a date range in yyyy-MM-dd format. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"}}},"SchedulingPeriod":{"type":"object","required":["earliestStartDate","latestEndDate"],"properties":{"earliestStartDate":{"type":"string","format":"date","description":"The earliest date the associated activity plan can begin, in YYYY-MM-DD format. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"},"latestEndDate":{"type":"string","format":"date","description":"The latest date the associated activity plan can end, in YYYY-MM-DD format. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"}}},"UserSearchRule":{"type":"object","required":["parts"],"properties":{"parts":{"type":"array","description":"The parts of this rule; the results of these are ANDed together.","items":{"$ref":"#/definitions/UserSearchRulePart"}}}},"UserSearchRulePart":{"type":"object","required":["ids","operation","selector"],"properties":{"operation":{"type":"string","description":"The operation for this part","enum":["Include","Exclude"]},"selector":{"type":"string","description":"The type of item being selected by this part","enum":["AcdSkill","User","Group","Queue","Division","ManagementUnit"]},"ids":{"type":"array","description":"The ids for the selector; the results of these are ORed together","uniqueItems":true,"items":{"type":"string"}}}},"CreateActivityPlanRequest":{"type":"object","required":["activityCodeId","countsAsPaidTime","initialSchedulePeriod","lengthMinutes","name","optimizationObjective","state","transitionTimeMinutes","type"],"properties":{"name":{"type":"string","description":"The name of the activity plan"},"managementUnitIds":{"type":"array","description":"The management units to which this activity plan applies. Empty list or null means this activity plan applies to the entire business unit","items":{"type":"string"}},"description":{"type":"string","description":"The description of the activity plan"},"activityCodeId":{"type":"string","description":"The activity code associated with the activity plan"},"type":{"type":"string","description":"The type of the activity plan","enum":["Individual","Group"]},"lengthMinutes":{"type":"integer","format":"int32","description":"The length in minutes of the activity plan"},"initialSchedulePeriod":{"description":"The initial scheduling period for the activity plan","$ref":"#/definitions/SchedulingPeriod"},"groupSettings":{"description":"Group settings for the activity plan","$ref":"#/definitions/GroupSettings"},"recurrenceSettings":{"description":"Settings controlling recurrence for the activity plan. If not set the activity plan will only occur once","$ref":"#/definitions/RecurrenceSettings"},"attendeesSearchRule":{"description":"Attendee search rule for this activity plan","$ref":"#/definitions/UserSearchRule"},"facilitated":{"type":"boolean","description":"Whether the sessions created by this activity plan should be facilitated"},"facilitatorsSearchRule":{"description":"Facilitator search rule for this activity plan","$ref":"#/definitions/UserSearchRule"},"transitionTimeMinutes":{"type":"integer","format":"int32","description":"Transition time in minutes between facilitated sessions"},"serviceGoalImpactOverrides":{"description":"Allowable service goal impact override settings for this activity plan. If not set the business unit setting will be used","$ref":"#/definitions/ActivityPlanServiceGoalImpactOverrides"},"optimizationObjective":{"type":"string","description":"The optimization objective of this activity plan","enum":["FavorServiceGoals","FavorSchedulingAll"]},"state":{"type":"string","description":"The state of this activity plan","enum":["Active","Inactive"]},"countsAsPaidTime":{"type":"boolean","description":"Whether the activity should count as paid time"},"fixedAvailability":{"type":"array","description":"Fixed availability configuration for the activity plan","items":{"$ref":"#/definitions/FixedAvailability"}}}},"ListWrapperFixedAvailability":{"type":"object","properties":{"values":{"type":"array","items":{"$ref":"#/definitions/FixedAvailability"}}}},"UpdateActivityPlanRequest":{"type":"object","properties":{"name":{"type":"string","description":"The name of the activity plan"},"description":{"type":"string","description":"The description of the activity plan"},"groupSettings":{"description":"Group settings for the activity plan","$ref":"#/definitions/ValueWrapperGroupSettings"},"attendeesSearchRule":{"description":"Attendee search rule for this activity plan","$ref":"#/definitions/ValueWrapperUserSearchRule"},"facilitatorsSearchRule":{"description":"Facilitator search rule for this activity plan","$ref":"#/definitions/ValueWrapperUserSearchRule"},"transitionTimeMinutes":{"type":"integer","format":"int32","description":"Transition time in minutes between facilitated sessions"},"serviceGoalImpactOverrides":{"description":"Allowable service goal impact override settings for this activity plan","$ref":"#/definitions/ValueWrapperActivityPlanServiceGoalImpactOverrides"},"optimizationObjective":{"type":"string","description":"The optimization objective of this activity plan","enum":["FavorServiceGoals","FavorSchedulingAll"]},"state":{"type":"string","description":"The state of this activity plan","enum":["Active","Inactive"]},"fixedAvailability":{"description":"Fixed availability configuration for the activity plan","$ref":"#/definitions/ListWrapperFixedAvailability"}}},"ValueWrapperActivityPlanServiceGoalImpactOverrides":{"type":"object","properties":{"value":{"description":"The value for the associated field","$ref":"#/definitions/ActivityPlanServiceGoalImpactOverrides"}}},"ValueWrapperGroupSettings":{"type":"object","properties":{"value":{"description":"The value for the associated field","$ref":"#/definitions/GroupSettings"}}},"ValueWrapperUserSearchRule":{"type":"object","properties":{"value":{"description":"The value for the associated field","$ref":"#/definitions/UserSearchRule"}}},"ActivityPlanRunJobResponse":{"type":"object","required":["activityPlan","exceptions","status"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"activityPlan":{"description":"The activity plan associated with this job","$ref":"#/definitions/ActivityPlanReference"},"status":{"type":"string","description":"The status of the job","enum":["Processing","Complete","Error"]},"exceptions":{"type":"array","description":"The list of exceptions that occurred while running this activity plan job. These are exceptions that affect individual occurrences but didn't prevent the job from completing","items":{"$ref":"#/definitions/ActivityPlanJobException"}},"error":{"description":"Error details if status == 'Error'. These are errors that caused the job to fail to complete","$ref":"#/definitions/ErrorBody"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"AdherenceExplanationJob":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"type":{"type":"string","description":"The type of the adherence explanation job","enum":["AddExplanation","UpdateExplanation","QueryAgentExplanations","QueryBuExplanations"]},"status":{"type":"string","description":"The status of the adherence explanation job","enum":["Processing","Complete","Error"]},"adherenceExplanation":{"description":"The adherence explanation added or modified by the job once complete; may be null if status == 'Error'. Used if type is in [ 'AddExplanation', 'UpdateExplanation' ]","$ref":"#/definitions/AdherenceExplanationResponse"},"downloadUrl":{"type":"string","description":"A URL to fetch results of the job. Only set if status == 'Complete' and type is in [ 'QueryAgentExplanations', 'QueryBuExplanations' ]"},"error":{"description":"Error details if status == 'Error'","$ref":"#/definitions/ErrorBody"},"agentQueryResponseTemplate":{"description":"Schema template for deserializing data returned from the downloadUrl. Use if type == 'QueryAgentExplanations'","$ref":"#/definitions/AdherenceExplanationListingAgentQueryResponse"},"buQueryResponseTemplate":{"description":"Schema template for deserializing data returned from the downloadUrl. Use if type == 'QueryBuExplanations'","$ref":"#/definitions/AdherenceExplanationListingBuQueryResponse"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"AdherenceExplanationListingAgentQueryResponse":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/AdherenceExplanationResponse"}}}},"AdherenceExplanationListingBuQueryResponse":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/AdherenceExplanationResponse"}}}},"AdherenceExplanationResponse":{"type":"object","required":["agent","businessUnit","lengthMinutes","managementUnit","startDate","status","type"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"agent":{"description":"The agent to whom this adherence explanation applies","$ref":"#/definitions/UserReference"},"managementUnit":{"description":"The management unit to which the agent belonged at the time the adherence explanation was submitted","$ref":"#/definitions/ManagementUnitReference"},"businessUnit":{"description":"The business unit to which the agent belonged at the time the adherence explanation was submitted","$ref":"#/definitions/BusinessUnitReference"},"type":{"type":"string","description":"The type of the adherence explanation","enum":["Late"]},"status":{"type":"string","description":"The status of the adherence explanation","enum":["Pending","Approved","Denied"]},"startDate":{"type":"string","format":"date-time","description":"The start timestamp of the adherence explanation in ISO-8601 format"},"lengthMinutes":{"type":"integer","format":"int32","description":"The length of the adherence explanation in minutes"},"notes":{"type":"string","description":"Notes about the adherence explanation"},"reviewedBy":{"description":"The user who reviewed the adherence explanation, if applicable","$ref":"#/definitions/UserReference"},"reviewedDate":{"type":"string","format":"date-time","description":"The timestamp for when the adherence explanation was reviewed, if applicable. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"AdherenceExplanationAsyncResponse":{"type":"object","properties":{"job":{"description":"A reference to the job that was started by the request","$ref":"#/definitions/AdherenceExplanationJobReference"}}},"AdherenceExplanationJobReference":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"type":{"type":"string","description":"The type of the adherence explanation job","enum":["AddExplanation","UpdateExplanation","QueryAgentExplanations","QueryBuExplanations"]},"status":{"type":"string","description":"The status of the adherence explanation job","enum":["Processing","Complete","Error"]},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"AddAdherenceExplanationAdminRequest":{"type":"object","required":["lengthMinutes","startDate","type"],"properties":{"type":{"type":"string","description":"The type of the adherence explanation","enum":["Late"]},"startDate":{"type":"string","format":"date-time","description":"The start timestamp of the adherence explanation in ISO-8601 format"},"lengthMinutes":{"type":"integer","format":"int32","description":"The length of the adherence explanation in minutes"},"notes":{"type":"string","description":"Notes about the adherence explanation"},"status":{"type":"string","description":"The status of the adherence explanation","enum":["Pending","Approved","Denied"]}}},"UpdateAdherenceExplanationStatusRequest":{"type":"object","properties":{"status":{"type":"string","description":"The status of the adherence explanation","enum":["Pending","Approved","Denied"]}}},"AgentQueryAdherenceExplanationsResponse":{"type":"object","properties":{"job":{"description":"The asynchronous job handling the query","$ref":"#/definitions/AdherenceExplanationJobReference"},"result":{"description":"The result of the query. May come via notification","$ref":"#/definitions/AdherenceExplanationListingAgentQueryResponse"},"downloadUrl":{"type":"string","description":"The URL from which to download the result. May come via notification"}}},"AgentQueryAdherenceExplanationsRequest":{"type":"object","required":["endDate","startDate"],"properties":{"startDate":{"type":"string","format":"date-time","description":"The start date of the range to query. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"endDate":{"type":"string","format":"date-time","description":"The end date of the range to query. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"}}},"BuQueryAdherenceExplanationsResponse":{"type":"object","properties":{"job":{"description":"The asynchronous job handling the query","$ref":"#/definitions/AdherenceExplanationJobReference"},"result":{"description":"The result of the query. May come via notification","$ref":"#/definitions/AdherenceExplanationListingBuQueryResponse"},"downloadUrl":{"type":"string","description":"The URL from which to download the result. May come via notification"}}},"BuQueryAdherenceExplanationsRequest":{"type":"object","required":["endDate","startDate"],"properties":{"startDate":{"type":"string","format":"date-time","description":"The start date of the range to query. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"endDate":{"type":"string","format":"date-time","description":"The end date of the range to query. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"managementUnitIds":{"type":"array","description":"A filter for which management units to query. Leave empty or omit entirely for all management units in the business unit","items":{"type":"string"}},"agentIds":{"type":"array","description":"A filter for which agents within the business unit to query. Leave empty or omit entirely for all agents in the business unit (or management units if specified)","items":{"type":"string"}}}},"AddAdherenceExplanationAgentRequest":{"type":"object","required":["lengthMinutes","startDate","type"],"properties":{"type":{"type":"string","description":"The type of the adherence explanation","enum":["Late"]},"startDate":{"type":"string","format":"date-time","description":"The start timestamp of the adherence explanation in ISO-8601 format"},"lengthMinutes":{"type":"integer","format":"int32","description":"The length of the adherence explanation in minutes"},"notes":{"type":"string","description":"Notes about the adherence explanation"}}},"AdherenceExplanationListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/AdherenceExplanationResponse"}}}},"QueryAdherenceExplanationsResponse":{"type":"object","properties":{"job":{"description":"The asynchronous job handling the query","$ref":"#/definitions/AdherenceExplanationJobReference"},"result":{"description":"The result of the query. May come via notification","$ref":"#/definitions/AdherenceExplanationListing"},"downloadUrl":{"type":"string","description":"The URL from which to download the result. May come via notification"}}},"HistoricalAdherenceActuals":{"type":"object","properties":{"actualActivityCategory":{"type":"string","description":"Activity in which the user is actually engaged","enum":["OnQueueWork","Break","Meal","Meeting","OffQueueWork","TimeOff","Training","Unavailable","Unscheduled"]},"actualSecondaryPresenceLookupId":{"type":"string","description":"The lookup ID used to retrieve the actual secondary status from map of lookup ID to corresponding secondary presence ID"},"startOffsetSeconds":{"type":"integer","format":"int32","description":"Actual start offset in seconds relative to query start time"},"endOffsetSeconds":{"type":"integer","format":"int32","description":"Actual end offset in seconds relative to query start time"}}},"HistoricalAdherenceExceptionInfo":{"type":"object","properties":{"startOffsetSeconds":{"type":"integer","format":"int32","description":"Exception start offset in seconds relative to query start time"},"endOffsetSeconds":{"type":"integer","format":"int32","description":"Exception end offset in seconds relative to query start time"},"scheduledActivityCodeId":{"type":"string","description":"The ID of the scheduled activity code for this user"},"scheduledActivityCategory":{"type":"string","description":"Activity for which the user is scheduled","enum":["OnQueueWork","Break","Meal","Meeting","OffQueueWork","TimeOff","Training","Unavailable","Unscheduled"]},"scheduledSecondaryPresenceLookupIds":{"type":"array","description":"The lookup IDs used to retrieve the scheduled secondary statuses from map of lookup ID to corresponding secondary presence ID","uniqueItems":true,"items":{"type":"string"}},"actualActivityCodeId":{"type":"string","description":"The ID of the actual activity code for this user"},"actualActivityCategory":{"type":"string","description":"Activity for which the user is actually engaged","enum":["OnQueueWork","Break","Meal","Meeting","OffQueueWork","TimeOff","Training","Unavailable","Unscheduled"]},"systemPresence":{"type":"string","description":"Actual underlying system presence value","enum":["Available","Away","Busy","Offline","Idle","OnQueue","Meal","Training","Meeting","Break"]},"routingStatus":{"type":"string","description":"Actual underlying routing status, used to determine whether a user is actually in adherence when OnQueue","enum":["OFF_QUEUE","IDLE","INTERACTING","NOT_RESPONDING","COMMUNICATING"]},"impact":{"type":"string","description":"The impact of the current adherence state for this user","enum":["Positive","Negative","Neutral","Unknown"]},"secondaryPresenceLookupId":{"type":"string","description":"The lookup ID used to retrieve the actual secondary status from map of lookup ID to corresponding secondary presence ID"}}},"WfmHistoricalAdherenceBulkJobReference":{"type":"object","properties":{"id":{"type":"string","description":"The ID of the historical adherence bulk job to listen for via notification or query using the jobs route"},"status":{"type":"string","description":"The status of the historical adherence bulk job","enum":["Processing","Complete","Error"]},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"WfmHistoricalAdherenceBulkResponse":{"type":"object","properties":{"job":{"description":"A reference to the job that was started by the request","$ref":"#/definitions/WfmHistoricalAdherenceBulkJobReference"},"downloadUrls":{"type":"array","description":"The uri list to GET the results of the Historical Adherence query. This field is populated only if query state is Complete","items":{"type":"string"}},"downloadResult":{"description":"Results will always come via downloadUrls; however the schema is included for documentation","$ref":"#/definitions/WfmHistoricalAdherenceBulkResult"}}},"WfmHistoricalAdherenceBulkResult":{"type":"object","properties":{"startDate":{"type":"string","format":"date-time","description":"Beginning of the date range for this result in ISO-8601 format"},"endDate":{"type":"string","format":"date-time","description":"End of the date range for this result in ISO-8601 format"},"managementUnitId":{"type":"string","description":"The ID of the management unit for this result"},"userResults":{"type":"array","description":"The individual results for each user","items":{"$ref":"#/definitions/WfmHistoricalAdherenceBulkUserResult"}},"lookupIdToSecondaryPresenceId":{"type":"object","description":"Map of secondary presence lookup ID to corresponding secondary presence ID","additionalProperties":{"type":"string"}}}},"WfmHistoricalAdherenceBulkUserDayMetrics":{"type":"object","properties":{"dayStartOffsetSeconds":{"type":"integer","format":"int32","description":"Start of day offset in seconds relative to query start time"},"adherenceScheduleSeconds":{"type":"integer","format":"int32","description":"Duration of schedule in seconds included for adherence percentage calculation"},"conformanceScheduleSeconds":{"type":"integer","format":"int32","description":"Total scheduled duration in seconds for OnQueue activities"},"conformanceActualSeconds":{"type":"integer","format":"int32","description":"Total actually worked duration in seconds for OnQueue activities"},"exceptionCount":{"type":"integer","format":"int32","description":"Total number of adherence exceptions for this user"},"exceptionDurationSeconds":{"type":"integer","format":"int32","description":"Total duration in seconds of adherence exceptions for this user"},"impactSeconds":{"type":"integer","format":"int32","description":"The impact duration in seconds of current adherence state for this user"},"scheduleLengthSeconds":{"type":"integer","format":"int32","description":"Total duration in seconds for all scheduled activities"},"actualLengthSeconds":{"type":"integer","format":"int32","description":"Total duration in seconds for all actually worked activities"},"adherencePercentage":{"type":"number","format":"double","description":"Total adherence percentage for this user, in the scale of 0 - 100"},"conformancePercentage":{"type":"number","format":"double","description":"Total conformance percentage for this user, in the scale of 0 - 100. Conformance percentage can be greater than 100 when the actual on queue time is greater than the scheduled on queue time for the same period."}}},"WfmHistoricalAdherenceBulkUserResult":{"type":"object","properties":{"userId":{"type":"string","description":"The ID of the user for whom the adherence is queried"},"adherencePercentage":{"type":"number","format":"double","description":"Adherence percentage for this user, in the scale of 0 - 100"},"conformancePercentage":{"type":"number","format":"double","description":"Conformance percentage for this user, in the scale of 0 - 100. Conformance percentage can be greater than 100 when the actual on queue time is greater than the scheduled on queue time for the same period."},"impact":{"type":"string","description":"The impact of the current adherence state for this user","enum":["Positive","Negative","Neutral","Unknown"]},"exceptionInfo":{"type":"array","description":"List of adherence exceptions for this user","items":{"$ref":"#/definitions/HistoricalAdherenceExceptionInfo"}},"actuals":{"type":"array","description":"List of adherence actuals for this user","items":{"$ref":"#/definitions/HistoricalAdherenceActuals"}},"dayMetrics":{"type":"array","description":"Adherence and conformance metrics for days in query range","items":{"$ref":"#/definitions/WfmHistoricalAdherenceBulkUserDayMetrics"}}}},"WfmHistoricalAdherenceBulkItem":{"type":"object","required":["endDate","managementUnitId","startDate"],"properties":{"managementUnitId":{"type":"string","description":"The ID of the management unit to query"},"startDate":{"type":"string","format":"date-time","description":"Beginning of the date range to query in ISO-8601 format"},"endDate":{"type":"string","format":"date-time","description":"End of the date range to query in ISO-8601 format"},"userIds":{"type":"array","description":"The IDs of the users to query. If not included, will query every user in the management unit","uniqueItems":true,"items":{"type":"string"}},"includeExceptions":{"type":"boolean","description":"Whether user exceptions should be returned as part of the results. Defaults to false if not specified."},"includeActuals":{"type":"boolean","description":"Whether user actual activities should be returned as part of the results. Defaults to false if not specified."}}},"WfmHistoricalAdherenceBulkQuery":{"type":"object","required":["items","timeZone"],"properties":{"items":{"type":"array","description":"The historical adherence items to query","items":{"$ref":"#/definitions/WfmHistoricalAdherenceBulkItem"}},"timeZone":{"type":"string","description":"The time zone, in olson format, to use in defining days when computing adherence. The results will be returned as UTC timestamps regardless of the time zone input."}}},"HistoricalAdherenceDayMetrics":{"type":"object","properties":{"dayStartOffsetSecs":{"type":"integer","format":"int32","description":"Start of day offset in seconds relative to query start time"},"adherenceScheduleSecs":{"type":"integer","format":"int32","description":"Duration of schedule in seconds included for adherence percentage calculation"},"conformanceScheduleSecs":{"type":"integer","format":"int32","description":"Total scheduled duration in seconds for OnQueue activities"},"conformanceActualSecs":{"type":"integer","format":"int32","description":"Total actually worked duration in seconds for OnQueue activities"},"exceptionCount":{"type":"integer","format":"int32","description":"Total number of adherence exceptions for this user"},"exceptionDurationSecs":{"type":"integer","format":"int32","description":"Total duration in seconds of adherence exceptions for this user"},"impactSeconds":{"type":"integer","format":"int32","description":"The impact duration in seconds of current adherence state for this user"},"scheduleLengthSecs":{"type":"integer","format":"int32","description":"Total duration in seconds for all scheduled activities"},"actualLengthSecs":{"type":"integer","format":"int32","description":"Total duration in seconds for all actually worked activities"},"adherencePercentage":{"type":"number","format":"double","description":"Total adherence percentage for this user, in the scale of 0 - 100"},"conformancePercentage":{"type":"number","format":"double","description":"Total conformance percentage for this user, in the scale of 0 - 100. Conformance percentage can be greater than 100 when the actual on queue time is greater than the scheduled on queue time for the same period."}}},"HistoricalAdherenceQueryResult":{"type":"object","properties":{"userId":{"type":"string","description":"The ID of the user for whom the adherence is queried"},"managementUnitId":{"type":"string","description":"The ID of the management unit of the user for whom the adherence is queried"},"startDate":{"type":"string","format":"date-time","description":"Beginning of the date range that was queried, in ISO-8601 format"},"endDate":{"type":"string","format":"date-time","description":"End of the date range that was queried, in ISO-8601 format. If it was not set, end date will be set to the queried time"},"adherencePercentage":{"type":"number","format":"double","description":"Adherence percentage for this user, in the scale of 0 - 100"},"conformancePercentage":{"type":"number","format":"double","description":"Conformance percentage for this user, in the scale of 0 - 100. Conformance percentage can be greater than 100 when the actual on queue time is greater than the scheduled on queue time for the same period."},"impact":{"type":"string","description":"The impact of the current adherence state for this user","enum":["Positive","Negative","Neutral","Unknown"]},"exceptionInfo":{"type":"array","description":"List of adherence exceptions for this user","items":{"$ref":"#/definitions/HistoricalAdherenceExceptionInfo"}},"dayMetrics":{"type":"array","description":"Adherence and conformance metrics for days in query range","items":{"$ref":"#/definitions/HistoricalAdherenceDayMetrics"}},"actualsEndDate":{"type":"string","format":"date-time","description":"The end date of the actual activities in ISO-8601 format."},"actuals":{"type":"array","description":"List of actual activity with offset for this user","items":{"$ref":"#/definitions/HistoricalAdherenceActuals"}}}},"WfmHistoricalAdherenceResponse":{"type":"object","properties":{"id":{"type":"string","description":"The query ID to listen for"},"downloadUrl":{"type":"string","description":"Deprecated. Use downloadUrls instead."},"downloadResult":{"description":"Result will always come via downloadUrls; however the schema is included for documentation","$ref":"#/definitions/WfmHistoricalAdherenceResultWrapper"},"downloadUrls":{"type":"array","description":"The uri list to GET the results of the Historical Adherence query. For notification purposes only","items":{"type":"string"}},"queryState":{"type":"string","description":"The state of the adherence query","enum":["Processing","Complete","Error"]}}},"WfmHistoricalAdherenceResultWrapper":{"type":"object","properties":{"entityId":{"type":"string","description":"The operation ID of the historical adherence query"},"data":{"type":"array","description":"The list of historical adherence query results","items":{"$ref":"#/definitions/HistoricalAdherenceQueryResult"}},"lookupIdToSecondaryPresenceId":{"type":"object","description":"Map of secondary presence lookup ID to corresponding secondary presence ID","additionalProperties":{"type":"string"}}}},"WfmHistoricalAdherenceQueryForUsers":{"type":"object","required":["startDate","timeZone","userIds"],"properties":{"startDate":{"type":"string","format":"date-time","description":"Beginning of the date range to query in ISO-8601 format"},"endDate":{"type":"string","format":"date-time","description":"End of the date range to query in ISO-8601 format. If it is not set, end date will be set to current time"},"timeZone":{"type":"string","description":"The time zone, in olson format, to use in defining days when computing adherence. The results will be returned as UTC timestamps regardless of the time zone input."},"userIds":{"type":"array","description":"The userIds to report on","uniqueItems":true,"items":{"type":"string"}},"includeExceptions":{"type":"boolean","description":"Whether user exceptions should be returned as part of the results"}}},"WfmHistoricalAdherenceQuery":{"type":"object","required":["startDate"],"properties":{"startDate":{"type":"string","format":"date-time","description":"Beginning of the date range to query in ISO-8601 format"},"endDate":{"type":"string","format":"date-time","description":"End of the date range to query in ISO-8601 format. If it is not set, end date will be set to current time"},"timeZone":{"type":"string","description":"The time zone, in olson format, to use in defining days when computing adherence. The results will be returned as UTC timestamps regardless of the time zone input."},"userIds":{"type":"array","description":"The userIds to report on. If null or not set, adherence will be computed for all the users in management unit or requested teamIds","uniqueItems":true,"items":{"type":"string"}},"includeExceptions":{"type":"boolean","description":"Whether user exceptions should be returned as part of the results"},"teamIds":{"type":"array","description":"The teamIds to report on. If null or not set, adherence will be computed for requested users if applicable or otherwise all users in the management unit. Note: If teamIds is also specified, only adherence for users in the requested teams will be returned","uniqueItems":true,"items":{"type":"string"}}}},"WfmHistoricalAdherenceQueryForTeams":{"type":"object","required":["startDate","timeZone"],"properties":{"startDate":{"type":"string","format":"date-time","description":"Beginning of the date range to query in ISO-8601 format"},"endDate":{"type":"string","format":"date-time","description":"End of the date range to query in ISO-8601 format. If it is not set, end date will be set to current time"},"timeZone":{"type":"string","description":"The time zone, in olson format, to use in defining days when computing adherence. The results will be returned as UTC timestamps regardless of the time zone input."},"userIds":{"type":"array","description":"The userIds to report on. If null or not set, adherence will be computed for all the users in management unit or requested teamIds","uniqueItems":true,"items":{"type":"string"}},"includeExceptions":{"type":"boolean","description":"Whether user exceptions should be returned as part of the results"}}},"ActivityCodeSummary":{"type":"object","required":["id"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object."},"name":{"type":"string"},"secondaryPresences":{"type":"array","description":"The secondary presences of this activity code.","items":{"$ref":"#/definitions/SecondaryPresence"}},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"RealTimeAdherenceExplanation":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"startDate":{"type":"string","format":"date-time","description":"The start timestamp of the adherence explanation in ISO-8601 format"},"lengthMinutes":{"type":"integer","format":"int32","description":"The length of the adherence explanation in minutes"},"status":{"type":"string","description":"The status of the adherence explanation","enum":["Pending","Approved","Denied"]},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"TeamReference":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"UserScheduleAdherence":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"user":{"description":"The user for whom this status applies","readOnly":true,"$ref":"#/definitions/UserReference"},"businessUnit":{"description":"The business unit to which this user belongs","readOnly":true,"$ref":"#/definitions/BusinessUnitReference"},"managementUnit":{"description":"The management unit to which this user belongs","readOnly":true,"$ref":"#/definitions/ManagementUnitReference"},"team":{"description":"The team to which this user belongs","readOnly":true,"$ref":"#/definitions/TeamReference"},"scheduledActivityCategory":{"type":"string","description":"Activity for which the user is scheduled","readOnly":true,"enum":["OnQueueWork","Break","Meal","Meeting","OffQueueWork","TimeOff","Training","Unavailable","Unscheduled"]},"scheduledActivityCode":{"description":"Activity code for which the user is currently scheduled","readOnly":true,"$ref":"#/definitions/ActivityCodeSummary"},"systemPresence":{"type":"string","description":"Actual underlying system presence value","readOnly":true,"enum":["Available","Away","Busy","Offline","Idle","OnQueue","Meal","Training","Meeting","Break"]},"organizationSecondaryPresenceId":{"type":"string","description":"Organization Secondary Presence Id.","readOnly":true},"routingStatus":{"type":"string","description":"Actual underlying routing status, used to determine whether a user is actually in adherence when OnQueue","readOnly":true,"enum":["OFF_QUEUE","IDLE","INTERACTING","NOT_RESPONDING","COMMUNICATING"]},"actualActivityCategory":{"type":"string","description":"Activity in which the user is actually engaged","readOnly":true,"enum":["OnQueueWork","Break","Meal","Meeting","OffQueueWork","TimeOff","Training","Unavailable","Unscheduled"]},"isOutOfOffice":{"type":"boolean","description":"Whether the user is marked OutOfOffice","readOnly":true},"adherenceState":{"type":"string","description":"The user's current adherence state","readOnly":true,"enum":["InAdherence","OutOfAdherence","Unscheduled","Unknown","Ignored","Explained"]},"impact":{"type":"string","description":"The impact of the user's current adherenceState","readOnly":true,"enum":["Positive","Negative","Neutral","Unknown"]},"adherenceExplanation":{"description":"Currently applicable explanation for the adherence state","readOnly":true,"$ref":"#/definitions/RealTimeAdherenceExplanation"},"timeOfAdherenceChange":{"type":"string","format":"date-time","description":"Time when the user entered the current adherenceState in ISO-8601 format","readOnly":true},"presenceUpdateTime":{"type":"string","format":"date-time","description":"Time when presence was last updated. Used to calculate time in current status. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"activeQueues":{"type":"array","description":"The list of queues to which this user is joined","readOnly":true,"items":{"$ref":"#/definitions/QueueReference"}},"activeQueuesModifiedTime":{"type":"string","format":"date-time","description":"Time when the list of active queues for this user was last updated. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"removedFromManagementUnit":{"type":"boolean","description":"For notification purposes. Used to indicate that a user was removed from the management unit","readOnly":true},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"UserScheduleAdherenceListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/UserScheduleAdherence"}},"downloadUrl":{"type":"string","description":"The downloadUrl if the response is too large to send directly via http response","readOnly":true}}},"AgentPossibleWorkShiftsResponse":{"type":"object","properties":{"weekStartDate":{"type":"string","format":"date","description":"Start date of requested effective work plan. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"},"pattern":{"type":"array","description":"Each element is the ID of an effective work plan for a specific week","items":{"type":"integer","format":"int32"}},"weeklyPossibleWorkShifts":{"type":"array","description":"Each element is a weekly effective work plan that can be used for multiple weeks","items":{"$ref":"#/definitions/PossibleWorkShiftsForWeek"}},"schedulerIntervalLengthMinutes":{"type":"integer","format":"int32","description":"Number of minutes in each interval in the intervalScheduleProbabilities"},"timeZone":{"type":"string","description":"The time zone of the business unit"}}},"DailyPossibleShift":{"type":"object","properties":{"dayOfWeek":{"type":"string","description":"Day of the shift","enum":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"earliestShiftStartMinutesFromMidnight":{"type":"integer","format":"int32","description":"Minutes of the earliest shift start from midnight. Note that midnight is 12:00 am in the time zone specified in the timeZone field (in the top level of the response)"},"required":{"type":"boolean","description":"Whether this is a required shift"},"minimumPaidTimeMinutes":{"type":"integer","format":"int32","description":"Minimum paid time in minutes of this daily shift"},"maximumPaidTimeMinutes":{"type":"integer","format":"int32","description":"Maximum paid time in minutes of this daily shift"},"intervalScheduleProbabilities":{"type":"array","description":"The percentage of being scheduled in each interval between the earliest shift start and latest shift end. Range of the values: [0, 100].","items":{"type":"integer","format":"int32"}}}},"PossibleWorkShiftsForWeek":{"type":"object","properties":{"id":{"type":"integer","format":"int32","description":"ID of this possible weekly shift"},"dailyPossibleShifts":{"type":"array","description":"Daily shifts in this possible weekly shift","items":{"$ref":"#/definitions/DailyPossibleShift"}}}},"AgentPossibleWorkShiftsRequest":{"type":"object","required":["weekCount","weekStartDate"],"properties":{"weekStartDate":{"type":"string","format":"date","description":"Start date of requested effective work plan, day of week will be in line with business unit start day of week. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"},"weekCount":{"type":"integer","format":"int32","description":"Number of weeks for which to return possible work shifts"}}},"AlternativeShiftBuSettingsResponse":{"type":"object","required":["enabledGranularities","metadata","minMinutesBeforeStartTime","retainedActivityCategories"],"properties":{"enabledGranularities":{"type":"array","description":"The granularity at which alternative shifts is allowed. An empty list means Alternative Shifts is disabled","items":{"type":"string","enum":["Daily"]}},"minMinutesBeforeStartTime":{"type":"integer","format":"int32","description":"The minimum number of minutes before the start of a shift that an alternative shift can be automatically approved"},"retainedActivityCategories":{"type":"array","description":"Categories of activities that are required to remain at the same time slot for the alternative shifts offered. An empty list represents no retained activities","items":{"type":"string","enum":["Break","Meal","Meeting","OffQueueWork","TimeOff","Training","Unavailable"]}},"metadata":{"description":"Version metadata for this business unit's alternative shift settings","$ref":"#/definitions/WfmVersionedEntityMetadata"}}},"ListWrapperAlternativeShiftBuSettingsActivityCategory":{"type":"object","properties":{"values":{"type":"array","items":{"type":"string","enum":["Break","Meal","Meeting","OffQueueWork","TimeOff","Training","Unavailable"]}}}},"ListWrapperAlternativeShiftBuSettingsGranularity":{"type":"object","properties":{"values":{"type":"array","items":{"type":"string","enum":["Daily"]}}}},"UpdateAlternativeShiftBuSettingsRequest":{"type":"object","required":["metadata"],"properties":{"enabledGranularities":{"description":"The granularity at which alternative shifts is allowed. An empty list as the wrapped value will indicate alternative shifts is disabled","$ref":"#/definitions/ListWrapperAlternativeShiftBuSettingsGranularity"},"minMinutesBeforeStartTime":{"type":"integer","format":"int32","description":"The minimum number of minutes before the start of a shift that an alternative shift can be automatically approved"},"retainedActivityCategories":{"description":"Categories of activities that are required to remain at the same time slot for the alternative shifts offered. An empty list indicates no retained activities","$ref":"#/definitions/ListWrapperAlternativeShiftBuSettingsActivityCategory"},"metadata":{"description":"Version metadata for this business unit's alternative shift settings","$ref":"#/definitions/WfmVersionedEntityMetadata"}}},"AlternativeShiftAgentScheduledShift":{"type":"object","required":["activities","dayIndex","lengthMinutes","referenceKey","startDate"],"properties":{"dayIndex":{"type":"integer","format":"int32","description":"The number of days since start of schedule"},"referenceKey":{"type":"string","description":"A key generated for an offer to help facilitate alternative shift trading"},"startDate":{"type":"string","format":"date-time","description":"The start date of this shift in ISO-8601 format"},"lengthMinutes":{"type":"integer","format":"int32","description":"The length of this shift in minutes"},"activities":{"type":"array","description":"A list of activities in this shift","items":{"$ref":"#/definitions/BuAgentScheduleActivity"}}}},"AlternativeShiftBulkUpdateTradesResponseTemplate":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/AlternativeShiftTradeBulkUpdateTemplateItem"}}}},"AlternativeShiftOffersViewResponseTemplate":{"type":"object","required":["agentId","alternativeDays","businessUnitId","jobId","managementUnitId","offerWeekDate","schedule","shifts"],"properties":{"jobId":{"type":"string","description":"The unique identifier of the async list job that created this file"},"businessUnitId":{"type":"string","description":"The unique identifier of the business unit to which the user (agent) belongs at the time the offer is created"},"agentId":{"type":"string","description":"The unique identifier of the agent for whom the offer was made"},"managementUnitId":{"type":"string","description":"The unique identifier of the management unit to which the user (agent) belongs at the time the offer is created"},"schedule":{"description":"The existing schedule information associated with the offer","$ref":"#/definitions/AlternativeShiftScheduleLookup"},"offerWeekDate":{"type":"string","format":"date","description":"The first date of the week for the schedule we are querying in yyyy-MM-dd format. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"},"shifts":{"type":"array","description":"The shifts the agent is scheduled for at the time the offer is created","items":{"$ref":"#/definitions/AlternativeShiftAgentScheduledShift"}},"alternativeDays":{"type":"array","description":"The offered alternative shift days in this week at the time the offer is created","items":{"$ref":"#/definitions/AlternativeShiftAgentScheduledShift"}}}},"AlternativeShiftScheduleLookup":{"type":"object","required":["id","weekDate"],"properties":{"id":{"type":"string","description":"The unique identifier of the schedule"},"weekDate":{"type":"string","format":"date","description":"The start date for this schedule in yyyy-MM-dd. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"}}},"AlternativeShiftTradeBulkUpdateTemplateItem":{"type":"object","required":["metadata","state","tradeId"],"properties":{"tradeId":{"type":"string","description":"The ID of this alternative shift trade"},"state":{"type":"string","description":"The current state of this alternative shift trade request","enum":["Canceled","Denied","Expired","Submitted","Approved"]},"failureReason":{"type":"string","description":"The reason the update failed, if applicable","enum":["TransitionNotAllowed","NotAuthorized"]},"adminDateReviewed":{"type":"string","format":"date-time","description":"The timestamp of when the trade request was manually reviewed by an admin in ISO-8601 format"},"adminReviewedBy":{"description":"The admin who manually reviewed this alternative shift trade after system denial","$ref":"#/definitions/UserReference"},"metadata":{"description":"Version metadata for this alternative shift trade","$ref":"#/definitions/WfmVersionedEntityMetadata"}}},"AlternativeShiftTradeListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/AlternativeShiftTradeResponse"}}}},"AlternativeShiftTradeResponse":{"type":"object","required":["existingShifts","managementUnit","metadata","offeredShifts","schedule","shiftOfferJobId","state","user","violations"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"shiftOfferJobId":{"type":"string","description":"The job ID of the alternative shift offer listing, from which the trade was chosen"},"existingShifts":{"type":"array","description":"The existing shifts from the offer, may be empty","items":{"$ref":"#/definitions/AlternativeShiftAgentScheduledShift"}},"offeredShifts":{"type":"array","description":"The offered shifts from the offer, may be empty","items":{"$ref":"#/definitions/AlternativeShiftAgentScheduledShift"}},"schedule":{"description":"The existing schedule information associated with the trade","$ref":"#/definitions/AlternativeShiftScheduleLookup"},"managementUnit":{"description":"The management unit of this alternative shift trade request","$ref":"#/definitions/ManagementUnitReference"},"user":{"description":"The user who submitted the trade request","$ref":"#/definitions/UserReference"},"weekDate":{"type":"string","format":"date","description":"The start week date of the associated schedule in yyyy-MM-dd format. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"},"expirationDate":{"type":"string","format":"date-time","description":"The date when the trade will expire in ISO-8601 format. The trade cannot be approved after expiration"},"state":{"type":"string","description":"The state of this alternative shift trade","enum":["Canceled","Denied","Expired","Submitted","Approved"]},"processingStatus":{"type":"string","description":"The processing status of this alternative shift trade","enum":["Error","WaitingForScheduleUpdate","ScheduleUpdating","ScheduleUpdated","WaitingForReview","Reviewing"]},"systemDateReviewed":{"type":"string","format":"date-time","description":"The timestamp of when the trade request was reviewed by the system in ISO-8601 format"},"adminDateReviewed":{"type":"string","format":"date-time","description":"The timestamp of when the trade request was reviewed by an admin in ISO-8601 format"},"adminReviewedBy":{"description":"The admin who reviewed this alternative shift trade after system denial","$ref":"#/definitions/UserReference"},"violations":{"type":"array","description":"A list of trade match violations","items":{"type":"string","enum":["ServiceGoalsNotMet"]}},"metadata":{"description":"Version metadata for this alternative shift trade","$ref":"#/definitions/WfmVersionedEntityMetadata"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"AlternativeShiftTradesViewResponseTemplate":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/AlternativeShiftTradeResponse"}}}},"BuAgentScheduleActivity":{"type":"object","properties":{"startDate":{"type":"string","format":"date-time","description":"The start date/time of this activity. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"lengthMinutes":{"type":"integer","format":"int32","description":"The length of this activity in minutes"},"description":{"type":"string","description":"The description of this activity"},"activityCodeId":{"type":"string","description":"The ID of the activity code associated with this activity"},"paid":{"type":"boolean","description":"Whether this activity is paid"},"payableMinutes":{"type":"integer","format":"int32","description":"Payable minutes for this activity"},"timeOffRequestId":{"type":"string","description":"The ID of the time off request associated with this activity, if applicable"},"timeOffRequestSyncVersion":{"type":"integer","format":"int32","description":"The sync version of the partial day time off request for which the scheduled activity is associated, if applicable"},"externalActivityId":{"type":"string","description":"The ID of the external activity associated with this activity, if applicable"},"externalActivityType":{"type":"string","description":"The type of the external activity associated with this activity, if applicable","enum":["ActivityPlan","Coaching","Learning"]}}},"BuAlternativeShiftJobResponse":{"type":"object","required":["status","type"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"status":{"type":"string","description":"The status of the alternative shift job","enum":["Processing","Complete","Error"]},"type":{"type":"string","description":"The type of job","enum":["ListOffers","SearchOffers","ListUserTrades","SearchTrades","BulkUpdateTrades"]},"downloadUrl":{"type":"string","description":"The URL where completed results are available, only set if status == 'Complete'"},"error":{"description":"Any error information, only set if the status == 'Error'","$ref":"#/definitions/ErrorBody"},"viewOffersResults":{"description":"Schema template for deserializing data returned from the downloadUrl. Use if type == 'ListOffers' or 'SearchOffers'","$ref":"#/definitions/AlternativeShiftOffersViewResponseTemplate"},"viewTradesResults":{"description":"Schema template for deserializing data returned from the downloadUrl. Use if type == 'ListUserTrades' or 'SearchTrades'","$ref":"#/definitions/AlternativeShiftTradesViewResponseTemplate"},"bulkUpdateTradesResults":{"description":"Schema template for deserializing data returned from the downloadUrl. Use if type == 'BulkUpdateTrades'","$ref":"#/definitions/AlternativeShiftBulkUpdateTradesResponseTemplate"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"BuListAlternativeShiftTradesResponse":{"type":"object","properties":{"job":{"description":"The asynchronous job handling the request. Null if result returns synchronously","$ref":"#/definitions/BuAlternativeShiftJobResponse"},"result":{"description":"The result of the request. May come via notification. Null if job is populated","$ref":"#/definitions/AlternativeShiftTradeListing"}}},"SearchAlternativeShiftTradesRequest":{"type":"object","properties":{"managementUnitIds":{"type":"array","description":"The list of management unit IDs for this alternative shift trade search. Either managementUnitIds or agentIds is required","items":{"type":"string"}},"agentIds":{"type":"array","description":"The list of agent IDs for this alternative shift trade search. Either managementUnitIds or agentIds is required","items":{"type":"string"}}}},"AlternativeShiftAsyncResponse":{"type":"object","required":["job"],"properties":{"job":{"description":"The job related to the async request","$ref":"#/definitions/AlternativeShiftJobReference"}}},"AlternativeShiftJobReference":{"type":"object","required":["status","type"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"status":{"type":"string","description":"The status of the alternative shift job","enum":["Processing","Complete","Error"]},"type":{"type":"string","description":"The type of alternative shift asynchronous job","enum":["ListOffers","SearchOffers","ListUserTrades","SearchTrades","BulkUpdateTrades"]},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"AlternativeShiftOffersRequest":{"type":"object","required":["queryWeekDate","schedule"],"properties":{"schedule":{"description":"The existing schedule being used to find alternative shift offers","$ref":"#/definitions/AlternativeShiftScheduleLookup"},"queryWeekDate":{"type":"string","format":"date","description":"The start date for the week in this schedule in yyyy-MM-dd format. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"}}},"AlternativeShiftJobResponse":{"type":"object","required":["status","type"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"status":{"type":"string","description":"The status of the alternative shift job","enum":["Processing","Complete","Error"]},"type":{"type":"string","description":"The type of job","enum":["ListOffers","SearchOffers","ListUserTrades","SearchTrades","BulkUpdateTrades"]},"downloadUrl":{"type":"string","description":"The URL where completed results are available, only set if status == 'Complete'"},"error":{"description":"Any error information, only set if the status == 'Error'","$ref":"#/definitions/ErrorBody"},"viewOffersResults":{"description":"Schema template for deserializing data returned from the downloadUrl. Use if type == 'ListOffers' or 'SearchOffers'","$ref":"#/definitions/AlternativeShiftOffersViewResponseTemplate"},"viewTradesResults":{"description":"Schema template for deserializing data returned from the downloadUrl. Use if type == 'ListUserTrades' or 'SearchTrades'","$ref":"#/definitions/AlternativeShiftTradesViewResponseTemplate"},"bulkUpdateTradesResults":{"description":"Schema template for deserializing data returned from the downloadUrl. Use if type == 'BulkUpdateTrades'","$ref":"#/definitions/AlternativeShiftBulkUpdateTradesResponseTemplate"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"AlternativeShiftSearchOffersRequest":{"type":"object","required":["initiatingShift","queryWeekDate","schedule"],"properties":{"schedule":{"description":"The existing schedule being used to find alternative shift offers","$ref":"#/definitions/AlternativeShiftScheduleLookup"},"queryWeekDate":{"type":"string","format":"date","description":"The start date for the week in this schedule in yyyy-MM-dd format. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"},"initiatingShift":{"description":"The shift a user puts up for alternative shift offers","$ref":"#/definitions/InitiatingAlternativeShift"},"acceptableIntervals":{"type":"array","description":"The acceptable intervals in offers. Intervals are represented as an ISO-8601 string. For example: YYYY-MM-DDThh:mm:ss/YYYY-MM-DDThh:mm:ss","items":{"type":"string","description":"Intervals are represented as an ISO-8601 string. For example: YYYY-MM-DDThh:mm:ss/YYYY-MM-DDThh:mm:ss"}}}},"InitiatingAlternativeShift":{"type":"object","required":["id","startDate"],"properties":{"id":{"type":"string","description":"The ID of the shift from a user's schedule"},"startDate":{"type":"string","format":"date-time","description":"The start date for the shift in the user's schedule in ISO-8601 format. For example: YYYY-MM-DDThh:mm:ss.SSSZ"}}},"ListAlternativeShiftTradesResponse":{"type":"object","properties":{"job":{"description":"The asynchronous job handling the request. Null if result returns synchronously","$ref":"#/definitions/AlternativeShiftJobResponse"},"result":{"description":"The result of the request. May come via notification. Null if job is populated","$ref":"#/definitions/AlternativeShiftTradeListing"}}},"AgentUpdateAlternativeShiftTradeRequest":{"type":"object","required":["metadata"],"properties":{"state":{"type":"string","description":"The new state of this alternative shift trade","enum":["Canceled"]},"metadata":{"description":"Version metadata for this alternative shift trade","$ref":"#/definitions/WfmVersionedEntityMetadata"}}},"CreateAlternativeShiftTradeRequest":{"type":"object","required":["alternativeShiftTradeGranularity","jobId"],"properties":{"jobId":{"type":"string","description":"The ID of this alternative shift job"},"dropShiftReferenceKeys":{"type":"array","description":"A list of offered shift reference keys an agent wants to drop","items":{"type":"string"}},"pickupShiftReferenceKeys":{"type":"array","description":"A list of offered shift reference keys an agent wants to pick up","items":{"type":"string"}},"alternativeShiftTradeGranularity":{"type":"string","description":"The granularity of alternative shifts to be traded","enum":["Daily"]},"expirationDate":{"type":"string","format":"date-time","description":"The date when the trade will expire in ISO-8601 format. The trade cannot be approved after expiration"}}},"AdminBulkUpdateAlternativeShiftTradeState":{"type":"object","required":["metadata","state","tradeId"],"properties":{"tradeId":{"type":"string","description":"The ID of the trade for this alternative shift trade"},"state":{"type":"string","description":"The new alternative shift trade state","enum":["Approved","Denied"]},"metadata":{"description":"Version metadata for this alternative shift trade","$ref":"#/definitions/WfmVersionedEntityMetadata"}}},"AdminBulkUpdateAlternativeShiftTradeStateRequest":{"type":"object","required":["managementUnitId"],"properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/AdminBulkUpdateAlternativeShiftTradeState"}},"managementUnitId":{"type":"string","description":"The ID of the management unit for this alternative shift bulk trade update"}}},"CalendarUrlResponse":{"type":"object","properties":{"calendarUrl":{"type":"string","description":"The calendar url for the user to subscribe with supported clients"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"AvailableTimeOffRange":{"type":"object","properties":{"timeOffLimit":{"description":"The time off limit","$ref":"#/definitions/TimeOffLimitReference"},"startDate":{"type":"string","format":"date","description":"Start date of the requested date range. The end date is determined by the size of interval list. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"},"granularity":{"type":"string","description":"Granularity choice for time off limit","enum":["Daily"]},"availableMinutesPerInterval":{"type":"array","description":"The list of available time off values in minutes per granularity interval","items":{"type":"integer","format":"int32"}},"waitlistedRequestsPerInterval":{"type":"array","description":"The current number of waitlisted time off requests for every interval per granularity","items":{"type":"integer","format":"int32"}},"waitlistEnabled":{"type":"boolean","description":"Whether the time off request can be waitlisted"}}},"AvailableTimeOffResponse":{"type":"object","properties":{"values":{"type":"array","items":{"$ref":"#/definitions/AvailableTimeOffRange"}}}},"AvailableTimeOffRequest":{"type":"object","required":["activityCodeId"],"properties":{"activityCodeId":{"type":"string","description":"The ID for activity code to query available time off minutes"},"dateRanges":{"type":"array","description":"A list of date ranges of available time off minutes. A maximum number of date ranges is 30. The maximum total number of days in all ranges is 366. If no ranges are specified, then only the presence of the associated time off limit object will be checked. In such case, if the association exists, then the response will contain a list with of a single element filled with timeOffLimitId only.","items":{"$ref":"#/definitions/LocalDateRange"}}}},"CreateAgentTimeOffRequest":{"type":"object","required":["activityCodeId","dailyDurationMinutes"],"properties":{"activityCodeId":{"type":"string","description":"The ID of the activity code associated with this time off request. Activity code must be of the TimeOff category"},"notes":{"type":"string","description":"Notes about the time off request"},"fullDayManagementUnitDates":{"type":"array","description":"A set of dates in yyyy-MM-dd format.  Should be interpreted in the management unit's configured time zone.","items":{"type":"string"}},"partialDayStartDateTimes":{"type":"array","description":"A set of start date-times in ISO-8601 format for partial day requests.","items":{"type":"string","format":"date-time"}},"dailyDurationMinutes":{"type":"integer","format":"int32","description":"The daily duration of this time off request in minutes"},"durationMinutes":{"type":"array","description":"Daily durations for each day of this time off request in minutes","items":{"type":"integer","format":"int32"}},"payableMinutes":{"type":"array","description":"Payable minutes for each day of this time off request","items":{"type":"integer","format":"int32"}}}},"AgentTimeOffRequestPatch":{"type":"object","properties":{"markedAsRead":{"type":"boolean","description":"Whether this request has been read by the agent"},"status":{"type":"string","description":"The status of this time off request. Can only be canceled if the requested date has not already passed","enum":["CANCELED"]},"notes":{"type":"string","description":"Notes about the time off request. Can only be edited while the request is still pending"}}},"AgentWorkPlanBid":{"type":"object","required":["bidWindowEndDate","bidWindowStartDate","effectiveDate","id","status","workPlanFieldsVisibleToAgents"],"properties":{"id":{"type":"string","description":"The ID of the work plan bid"},"name":{"type":"string"},"bidWindowStartDate":{"type":"string","format":"date","description":"The date when agents can start participating in work plan bidding. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"},"bidWindowEndDate":{"type":"string","format":"date","description":"The inclusive end date of a bid window. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"},"effectiveDate":{"type":"string","format":"date","description":"The date when agents will be assigned to the new work plan. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"},"status":{"type":"string","description":"The state of the bid","enum":["Draft","Locked","Optimized","Scheduled","Open","Closed","Processed","Published"]},"workPlanFieldsVisibleToAgents":{"type":"array","description":"The work plan fields visible to agents whenever work plan preferences are made","items":{"type":"string","enum":["Name","PaidHours"]}},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}},"description":"Work plan bid reference"},"AgentWorkPlanBids":{"type":"object","required":["agentWorkPlanBids"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"businessUnit":{"description":"The business unit to which the bids belong","$ref":"#/definitions/BusinessUnitReference"},"agentWorkPlanBids":{"type":"array","description":"Work plan bid summaries associated with this agent","items":{"$ref":"#/definitions/AgentWorkPlanBid"}},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"AgentWorkPlanBiddingPreference":{"type":"object","required":["workPlan"],"properties":{"workPlan":{"description":"The work plan that belongs to the agent's bid group","$ref":"#/definitions/WorkPlanReference"},"priority":{"type":"integer","format":"int32","description":"The agent's priority for this work plan, with 1 being the best priority. Null if priority is not set for the work plan"}}},"AgentWorkPlanBiddingPreferenceResponse":{"type":"object","required":["agentWorkPlanBidPreferences","submitted"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"submitted":{"type":"boolean","description":"Whether the preference is submitted"},"assignedWorkPlan":{"description":"The work plan assigned to the agent by the bid process","$ref":"#/definitions/WorkPlanReference"},"overriddenWorkPlan":{"description":"The work plan that overrides the assigned work plan for the agent","$ref":"#/definitions/WorkPlanReference"},"overrideReason":{"type":"string","description":"The reason why the assigned work plan has been overridden. This must be null without an override work plan","enum":["UnableToBid","ChangeOfCircumstance","NewHire","EmployeeMove"]},"agentWorkPlanBidPreferences":{"type":"array","description":"The list of work plan bidding preferences","items":{"$ref":"#/definitions/AgentWorkPlanBiddingPreference"}},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"AgentWorkPlanBiddingPreferenceRequest":{"type":"object","required":["workPlanId"],"properties":{"workPlanId":{"type":"string","description":"The ID of the work plan that belongs to agent's bid group"},"priority":{"type":"integer","format":"int32","description":"The agent's priority for this work plan, with 1 being the best priority. Null if priority is not set for the work plan"}}},"UpdateAgentWorkPlanBiddingPreference":{"type":"object","required":["agentWorkPlanBidPreferences","submitted"],"properties":{"submitted":{"type":"boolean","description":"Whether the preference is submitted"},"agentWorkPlanBidPreferences":{"type":"array","description":"The list of work plan bidding preferences","items":{"$ref":"#/definitions/AgentWorkPlanBiddingPreferenceRequest"}}}},"AgentWorkPlan":{"type":"object","required":["constrainWeeklyPaidTime","flexibleWeeklyPaidTime","shifts","weeklyExactPaidMinutes","weeklyMaximumPaidMinutes","weeklyMinimumPaidMinutes"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"constrainWeeklyPaidTime":{"type":"boolean","description":"Whether the weekly paid time constraint is enabled for this work plan"},"flexibleWeeklyPaidTime":{"type":"boolean","description":"Whether the weekly paid time constraint is flexible for this work plan"},"weeklyExactPaidMinutes":{"type":"integer","format":"int32","description":"Exact weekly paid time in minutes for this work plan. Used if flexibleWeeklyPaidTime == false"},"weeklyMinimumPaidMinutes":{"type":"integer","format":"int32","description":"Minimum weekly paid time in minutes for this work plan. Used if flexibleWeeklyPaidTime == true"},"weeklyMaximumPaidMinutes":{"type":"integer","format":"int32","description":"Maximum weekly paid time in minutes for this work plan. Used if flexibleWeeklyPaidTime == true"},"optionalDays":{"description":"Optional days to schedule for this work plan","$ref":"#/definitions/SetWrapperDayOfWeek"},"shifts":{"type":"array","description":"Shifts in this work plan","items":{"$ref":"#/definitions/AgentWorkPlanShift"}},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"AgentWorkPlanActivity":{"type":"object","required":["countsAsPaidTime","lengthMinutes"],"properties":{"lengthMinutes":{"type":"integer","format":"int32","description":"Length of the activity in minutes"},"countsAsPaidTime":{"type":"boolean","description":"Whether the activity is paid"}}},"AgentWorkPlanListResponse":{"type":"object","required":["managementUnit"],"properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/AgentWorkPlan"}},"managementUnit":{"description":"The management unit of the work plans","$ref":"#/definitions/ManagementUnitReference"}}},"AgentWorkPlanShift":{"type":"object","required":["activities","constrainLatestStopTime","days","earliestStartTimeMinutesFromMidnight","earliestStopTimeMinutesFromMidnight","exactPaidTimeMinutes","exactStartTimeMinutesFromMidnight","flexiblePaidTime","flexibleStartTime","latestStartTimeMinutesFromMidnight","latestStopTimeMinutesFromMidnight","maximumPaidTimeMinutes","minimumPaidTimeMinutes"],"properties":{"days":{"description":"Days of the week applicable for this shift","$ref":"#/definitions/SetWrapperDayOfWeek"},"flexibleStartTime":{"type":"boolean","description":"Whether the start time of the shift is flexible"},"exactStartTimeMinutesFromMidnight":{"type":"integer","format":"int32","description":"Exact start time of the shift defined as offset minutes from midnight. Used if flexibleStartTime == false"},"earliestStartTimeMinutesFromMidnight":{"type":"integer","format":"int32","description":"Earliest start time of the shift defined as offset minutes from midnight. Used if flexibleStartTime == true"},"latestStartTimeMinutesFromMidnight":{"type":"integer","format":"int32","description":"Latest start time of the shift defined as offset minutes from midnight. Used if flexibleStartTime == true"},"earliestStopTimeMinutesFromMidnight":{"type":"integer","format":"int32","description":"This is the earliest time a shift can end"},"constrainLatestStopTime":{"type":"boolean","description":"Whether the latest stop time constraint for the shift is enabled"},"latestStopTimeMinutesFromMidnight":{"type":"integer","format":"int32","description":"Latest stop time of the shift defined as offset minutes from midnight. Used if constrainStopTime == true"},"flexiblePaidTime":{"type":"boolean","description":"Whether the paid time setting for the shift is flexible"},"exactPaidTimeMinutes":{"type":"integer","format":"int32","description":"Exact paid time in minutes configured for the shift. Used if flexiblePaidTime == false"},"minimumPaidTimeMinutes":{"type":"integer","format":"int32","description":"Minimum paid time in minutes configured for the shift. Used if flexiblePaidTime == true"},"maximumPaidTimeMinutes":{"type":"integer","format":"int32","description":"Maximum paid time in minutes configured for the shift. Used if flexiblePaidTime == true"},"activities":{"type":"array","description":"Activities configured for this shift","items":{"$ref":"#/definitions/AgentWorkPlanActivity"}}}},"BuAgentSchedulePublishedScheduleReference":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"weekDate":{"type":"string","format":"date","description":"The start week date for this schedule. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"},"weekCount":{"type":"integer","format":"int32","description":"The number of weeks encompassed by the schedule"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"BuAgentScheduleSearchResponse":{"type":"object","properties":{"user":{"description":"The user to whom this agent schedule applies","$ref":"#/definitions/UserReference"},"shifts":{"type":"array","description":"The shift definitions for this agent schedule","items":{"$ref":"#/definitions/BuAgentScheduleShift"}},"fullDayTimeOffMarkers":{"type":"array","description":"Full day time off markers which apply to this agent schedule","items":{"$ref":"#/definitions/BuFullDayTimeOffMarker"}}}},"BuAgentScheduleShift":{"type":"object","properties":{"id":{"type":"string","description":"The ID of the shift"},"startDate":{"type":"string","format":"date-time","description":"The start date of this shift. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"lengthMinutes":{"type":"integer","format":"int32","description":"The length of this shift in minutes","readOnly":true},"activities":{"type":"array","description":"The activities associated with this shift","items":{"$ref":"#/definitions/BuAgentScheduleActivity"}},"manuallyEdited":{"type":"boolean","description":"Whether this shift was manually edited. This is only set by clients and is used for rescheduling"},"schedule":{"description":"The schedule to which this shift belongs","readOnly":true,"$ref":"#/definitions/BuScheduleReference"}}},"BuAgentScheduleUpdate":{"type":"object","properties":{"type":{"type":"string","description":"The type of update","enum":["Added","Edited","Deleted"]},"shiftStartDates":{"type":"array","description":"The start date for the affected shifts","items":{"type":"string","format":"date-time"}}}},"BuCurrentAgentScheduleSearchResponse":{"type":"object","properties":{"agentSchedules":{"type":"array","description":"The requested agent schedules","items":{"$ref":"#/definitions/BuAgentScheduleSearchResponse"}},"businessUnitTimeZone":{"type":"string","description":"The time zone configured for the business unit to which this schedule applies"},"publishedSchedules":{"type":"array","description":"References to all published week schedules overlapping the start/end date query parameters","items":{"$ref":"#/definitions/BuAgentSchedulePublishedScheduleReference"}},"startDate":{"type":"string","format":"date-time","description":"The start date of the schedules. Only populated on notifications. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"endDate":{"type":"string","format":"date-time","description":"The end date of the schedules. Only populated on notifications. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"updates":{"type":"array","description":"The list of updates for the schedule. Only used in notifications","items":{"$ref":"#/definitions/BuAgentScheduleUpdate"}}}},"BuFullDayTimeOffMarker":{"type":"object","properties":{"businessUnitDate":{"type":"string","format":"date","description":"The date of the time off marker, interpreted in the business unit's time zone. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"},"lengthMinutes":{"type":"integer","format":"int32","description":"The length of the time off marker in minutes"},"description":{"type":"string","description":"The description of the time off marker"},"activityCodeId":{"type":"string","description":"The ID of the activity code associated with the time off marker"},"paid":{"type":"boolean","description":"Whether the time off marker is paid"},"payableMinutes":{"type":"integer","format":"int32","description":"Payable minutes for the time off marker"},"timeOffRequestId":{"type":"string","description":"The ID of the time off request"},"timeOffRequestSyncVersion":{"type":"integer","format":"int32","description":"The sync version of the full day time off request for which the scheduled activity is associated"}}},"BuGetCurrentAgentScheduleRequest":{"type":"object","required":["endDate","startDate"],"properties":{"startDate":{"type":"string","format":"date-time","description":"Start date of the range to search. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"endDate":{"type":"string","format":"date-time","description":"End date of the range to search. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"}}},"UserSchedule":{"type":"object","required":["metadata"],"properties":{"shifts":{"type":"array","description":"The shifts that belong to this schedule","items":{"$ref":"#/definitions/UserScheduleShift"}},"fullDayTimeOffMarkers":{"type":"array","description":"Markers to indicate a full day time off request, relative to the management unit time zone","items":{"$ref":"#/definitions/UserScheduleFullDayTimeOffMarker"}},"delete":{"type":"boolean","description":"If marked true for updating an existing user schedule, it will be deleted"},"metadata":{"description":"Version metadata for this schedule","$ref":"#/definitions/WfmVersionedEntityMetadata"},"workPlanId":{"type":"string","description":"ID of the work plan associated with the user during schedule creation","readOnly":true}}},"UserScheduleActivity":{"type":"object","properties":{"activityCodeId":{"type":"string","description":"The id for the activity code.  Look up a map of activity codes with the activities route"},"startDate":{"type":"string","format":"date-time","description":"Start time in UTC for this activity, in ISO-8601 format"},"lengthInMinutes":{"type":"integer","format":"int32","description":"Length in minutes for this activity"},"description":{"type":"string","description":"Description for this activity"},"countsAsPaidTime":{"type":"boolean","description":"Whether this activity is paid"},"isDstFallback":{"type":"boolean","description":"Whether this activity spans a DST fallback"},"timeOffRequestId":{"type":"string","description":"Time off request id of this activity"}}},"UserScheduleContainer":{"type":"object","properties":{"managementUnitTimeZone":{"type":"string","description":"The reference time zone used for the management unit"},"publishedSchedules":{"type":"array","description":"References to all published week schedules overlapping the start/end date query parameters","items":{"$ref":"#/definitions/WeekScheduleReference"}},"userSchedules":{"type":"object","description":"Map of user id to user schedule","additionalProperties":{"$ref":"#/definitions/UserSchedule"}}}},"UserScheduleFullDayTimeOffMarker":{"type":"object","properties":{"managementUnitDate":{"type":"string","description":"The date associated with the time off request that this marker corresponds to.  Date only, in ISO-8601 format."},"activityCodeId":{"type":"string","description":"The id for the activity code.  Look up a map of activity codes with the activities route"},"isPaid":{"type":"boolean","description":"Whether this is paid time off"},"lengthInMinutes":{"type":"integer","format":"int32","description":"The length in minutes of this time off marker"},"description":{"type":"string","description":"The description associated with the time off request that this marker corresponds to"},"delete":{"type":"boolean","description":"If marked true for updating an existing full day time off marker, it will be deleted"}}},"UserScheduleShift":{"type":"object","properties":{"weekSchedule":{"description":"The schedule to which this shift belongs","readOnly":true,"$ref":"#/definitions/WeekScheduleReference"},"id":{"type":"string","description":"ID of the schedule shift. This is only for the case of updating and deleting an existing shift"},"startDate":{"type":"string","format":"date-time","description":"Start time in UTC for this shift. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"lengthInMinutes":{"type":"integer","format":"int32","description":"Length of this shift in minutes","readOnly":true},"activities":{"type":"array","description":"List of activities in this shift","items":{"$ref":"#/definitions/UserScheduleActivity"}},"delete":{"type":"boolean","description":"If marked true for updating this schedule shift, it will be deleted"},"manuallyEdited":{"type":"boolean","description":"Whether the shift was set as manually edited"}}},"WeekScheduleReference":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true},"weekDate":{"type":"string","description":"First day of this week schedule in yyyy-MM-dd format"}}},"CurrentUserScheduleRequestBody":{"type":"object","required":["endDate","startDate"],"properties":{"startDate":{"type":"string","format":"date-time","description":"Beginning of the range of schedules to fetch, in ISO-8601 format"},"endDate":{"type":"string","format":"date-time","description":"End of the range of schedules to fetch, in ISO-8601 format"},"loadFullWeeks":{"type":"boolean","description":"Whether to load the full week's schedule (for the current user) of any week overlapping the start/end date query parameters, defaults to false"}}},"TimeOffIntegrationStatusResponse":{"type":"object","required":["integrationStatus","timeOffRequest"],"properties":{"timeOffRequest":{"description":"The time off request associated with this integration status","$ref":"#/definitions/TimeOffRequestReference"},"integrationStatus":{"type":"string","description":"The value of integration status for the time off request","enum":["Processing","Error","AutomaticallyComplete","ManuallyComplete"]}}},"TimeOffIntegrationStatusResponseListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/TimeOffIntegrationStatusResponse"}}}},"CurrentUserTimeOffIntegrationStatusRequest":{"type":"object","required":["timeOffRequestIds"],"properties":{"timeOffRequestIds":{"type":"array","description":"A list of time off request IDs","items":{"type":"string"}}}},"AdherenceExplanationNotification":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"agent":{"description":"The agent for whom the adherence explanation applies","$ref":"#/definitions/UserReference"},"managementUnit":{"description":"The management unit to which the agent belonged at the time the adherence explanation was submitted","$ref":"#/definitions/ManagementUnitReference"},"businessUnit":{"description":"The business unit to which the agent belonged at the time the adherence explanation was submitted","$ref":"#/definitions/BusinessUnitReference"},"startDate":{"type":"string","format":"date-time","description":"The start date of the adherence explanation. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"lengthMinutes":{"type":"integer","format":"int32","description":"The length of the adherence explanation in minutes"},"status":{"type":"string","description":"The status of the adherence explanation","enum":["Pending","Approved","Denied"]},"type":{"type":"string","description":"The type of the adherence explanation","enum":["Late"]},"notes":{"type":"string","description":"Notes about the adherence explanation"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"AlternativeShiftNotification":{"type":"object","required":["granularity","initiatingShiftDate","initiatingUser","weekDate"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"weekDate":{"type":"string","format":"date","description":"The start date of the schedule with which this trade is associated. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"},"granularity":{"type":"string","description":"The granularity of alternative shifts to be traded","enum":["Daily"]},"newState":{"type":"string","description":"The new state of the alternative shift trade, null if there was no change","enum":["Canceled","Denied","Expired","Submitted","Approved"]},"initiatingUser":{"description":"The user who initiated the alternative shift trade","$ref":"#/definitions/UserReference"},"initiatingShiftDate":{"type":"string","format":"date-time","description":"The start date and time of the initiating shift. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"receivingUser":{"description":"The user on the receiving this alternative shift trade","$ref":"#/definitions/UserReference"},"receivingShiftDate":{"type":"string","format":"date-time","description":"The start date and time of the receiving alternative shift. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"NotificationsResponse":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/WfmUserNotification"}}}},"ShiftTradeNotification":{"type":"object","properties":{"weekDate":{"type":"string","description":"The start date of the schedule with which this trade is associated"},"tradeId":{"type":"string","description":"The ID of the shift trade"},"oneSided":{"type":"boolean","description":"Whether this is a one sided shift trade"},"newState":{"type":"string","description":"The new state of the shift trade, null if there was no change","enum":["Unmatched","Matched","Approved","Denied","Expired","Canceled"]},"initiatingUser":{"description":"The user who initiated the shift trade","$ref":"#/definitions/UserReference"},"initiatingShiftDate":{"type":"string","format":"date-time","description":"The start date and time of the initiating shift. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"receivingUser":{"description":"The user on the receiving side of this shift trade (null if not matched)","$ref":"#/definitions/UserReference"},"receivingShiftDate":{"type":"string","format":"date-time","description":"The start date and time of the receiving shift (null if not matched or if one-sided. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"}}},"TimeOffRequestNotification":{"type":"object","properties":{"timeOffRequestId":{"type":"string","description":"The ID of this time off request"},"user":{"description":"The user associated with this time off request","$ref":"#/definitions/UserReference"},"isFullDayRequest":{"type":"boolean","description":"Whether this is a full day request (false means partial day)"},"status":{"type":"string","description":"The status of this time off request","enum":["PENDING","APPROVED","DENIED","CANCELED"]},"partialDayStartDateTimes":{"type":"array","description":"A set of start date-times in ISO-8601 format for partial day requests.  Will be not empty if isFullDayRequest == false","items":{"type":"string","format":"date-time"}},"fullDayManagementUnitDates":{"type":"array","description":"A set of dates in yyyy-MM-dd format.  Should be interpreted in the management unit's configured time zone.  Will be not empty if isFullDayRequest == true","items":{"type":"string"}}}},"WfmUserNotification":{"type":"object","required":["id","markedAsRead","mutableGroupId"],"properties":{"id":{"type":"string","description":"The immutable globally unique identifier for the object."},"mutableGroupId":{"type":"string","description":"The group ID of the notification (mutable, may change  on update)"},"timestamp":{"type":"string","format":"date-time","description":"The timestamp for this notification. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"type":{"type":"string","description":"The type of this notification","readOnly":true,"enum":["AdherenceExplanation","ShiftTrade","TimeOffRequest","AlternativeShift"]},"shiftTrade":{"description":"A shift trade notification.  Only set if type == ShiftTrade","readOnly":true,"$ref":"#/definitions/ShiftTradeNotification"},"timeOffRequest":{"description":"A time off request notification.  Only set if type == TimeOffRequest","readOnly":true,"$ref":"#/definitions/TimeOffRequestNotification"},"adherenceExplanation":{"description":"An adherence explanation notification.  Only set if type == AdherenceExplanation","readOnly":true,"$ref":"#/definitions/AdherenceExplanationNotification"},"alternativeShift":{"description":"An alternative shift trade notification.  Only set if type == AlternativeShift","readOnly":true,"$ref":"#/definitions/AlternativeShiftNotification"},"markedAsRead":{"type":"boolean","description":"Whether this notification has been marked \"read\""},"agentNotification":{"type":"boolean","description":"Whether this notification is for an agent","readOnly":true},"otherNotificationIdsInGroup":{"type":"array","description":"Other notification IDs in group.  This field is only populated in real-time notifications","readOnly":true,"uniqueItems":true,"items":{"type":"string"}}}},"UpdateNotificationResponse":{"type":"object","properties":{"mutableGroupId":{"type":"string","description":"The mutableGroupId of the notification"},"id":{"type":"string","description":"The id of the notification for mapping the potentially new mutableGroupId"}}},"UpdateNotificationsResponse":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/UpdateNotificationResponse"}}}},"UpdateNotificationsRequest":{"type":"object","required":["entities"],"properties":{"entities":{"type":"array","description":"The notifications to update","items":{"$ref":"#/definitions/WfmUserNotification"}}}},"HistoricalImportDeleteJobResponse":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"status":{"type":"string","description":"Property denoting the status of the delete.","readOnly":true,"enum":["InProgress","Success","Failed"]},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"HistoricalImportStatus":{"type":"object","properties":{"requestId":{"type":"string","description":"Request id of the historical import in the organization","readOnly":true},"dateImportEnded":{"type":"string","format":"date-time","description":"The last day of the data you are importing. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"dateImportStarted":{"type":"string","format":"date-time","description":"The first day of the data you are importing. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"status":{"type":"string","description":"Status of the historical import in the organization.","readOnly":true,"enum":["Initiated","InProgress","Pending","Success","Failed","Cancelled","Purged","PurgePending"]},"error":{"type":"string","description":"Error occured if the status of the import is failed","readOnly":true},"dateCreated":{"type":"string","format":"date-time","description":"Date in which the historical import is initiated. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"dateModified":{"type":"string","format":"date-time","description":"Date in which the historical import is modified. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"active":{"type":"boolean","description":"Whether this historical import is active or not","readOnly":true},"type":{"type":"string","description":"Whether this historical import is of type csv or json","readOnly":true,"enum":["Csv","Json"]}}},"HistoricalImportStatusListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/HistoricalImportStatus"}}}},"ValidationServiceRequest":{"type":"object","required":["dateImportEnded","uploadKey"],"properties":{"dateImportEnded":{"type":"string","format":"date-time","description":"The last day of the data you are importing. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"uploadKey":{"type":"string","description":"S3 key for the uploaded file"}}},"AgentIntegrationAssociationResponse":{"type":"object","required":["agentExternalId","integration","locked"],"properties":{"agentExternalId":{"type":"string","description":"ID of the agent in external system"},"integration":{"description":"The integration associated with the agent","$ref":"#/definitions/WfmIntegrationReference"},"locked":{"type":"boolean","description":"Whether agentExternalId should be protected from update by automatic processes"}}},"AgentIntegrationsResponse":{"type":"object","required":["agent","associatedIntegrations"],"properties":{"agent":{"description":"The user associated with the integrations","$ref":"#/definitions/UserReference"},"selectedIntegration":{"description":"The integration selected for the agent. If not set, no integration will be used for the agent","$ref":"#/definitions/WfmIntegrationReference"},"userSelected":{"type":"boolean","description":"Whether the integration association has been manually selected"},"associatedIntegrations":{"type":"array","description":"The list of integrations associated with the agent","items":{"$ref":"#/definitions/AgentIntegrationAssociationResponse"}}}},"WfmIntegrationReference":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"AgentIntegrationAssociationRequest":{"type":"object","required":["agentExternalId","integrationId","locked"],"properties":{"agentExternalId":{"type":"string","description":"The ID of the agent in external system"},"integrationId":{"type":"string","description":"The ID of the integration associated with the agent"},"locked":{"type":"boolean","description":"Whether agentExternalId should be protected from update by automatic processes"}}},"AgentIntegrationsRequest":{"type":"object","required":["associatedIntegrations"],"properties":{"selectedIntegrationId":{"type":"string","description":"The ID of the integration selected for the agent. If not set, no integration will be used for the agent"},"associatedIntegrations":{"type":"array","description":"The list of integrations associated with the agent","items":{"$ref":"#/definitions/AgentIntegrationAssociationRequest"}}}},"AgentsIntegrationsListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/AgentIntegrationsResponse"}}}},"QueryAgentsIntegrationsRequest":{"type":"object","required":["agentIds"],"properties":{"agentIds":{"type":"array","description":"The IDs of the agents to query associated integrations","uniqueItems":true,"items":{"type":"string"}}},"description":"Query integrations for agents request"},"HrisTimeOffTypeResponse":{"type":"object","required":["id","name"],"properties":{"id":{"type":"string","description":"ID of the time off type configured in integration"},"name":{"type":"string","description":"Name of the time off type configured in integration"},"secondaryId":{"type":"string","description":"Secondary ID of the time off type, if configured in integration"}}},"HrisTimeOffTypesJobResponse":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/HrisTimeOffTypeResponse"}},"status":{"type":"string","description":"The status of the time off types job","enum":["Processing","Complete","Error"]}}},"WfmIntegrationListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/WfmIntegrationResponse"}}}},"WfmIntegrationResponse":{"type":"object","required":["active"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"active":{"type":"boolean","description":"Whether integration state is active"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"HrisTimeOffTypesJobReference":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"status":{"type":"string","description":"The status of the job","enum":["Processing","Complete","Error"]},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"HrisTimeOffTypesResponse":{"type":"object","properties":{"job":{"description":"The asynchronous job handling the query","$ref":"#/definitions/HrisTimeOffTypesJobReference"},"entities":{"type":"array","description":"List of time off types. It is available only via notification","items":{"$ref":"#/definitions/HrisTimeOffTypeResponse"}}}},"PerformancePredictionOutputs":{"type":"object","required":["calculationIntervalLengthMinutes","calculationStartDate","planningGroupResults"],"properties":{"calculationStartDate":{"type":"string","format":"date-time","description":"Date as an ISO-8601 string, corresponding to the beginning of the performance prediction results"},"calculationIntervalLengthMinutes":{"type":"integer","format":"int32","description":"Interval length of the response metrics"},"planningGroupResults":{"type":"array","description":"List of planning group level performance prediction results","items":{"$ref":"#/definitions/PlanningGroupOutputs"}}}},"PerformancePredictionResponse":{"type":"object","required":["scheduleId","state","weekDate"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"weekDate":{"type":"string","format":"date","description":"The weekDate of the short term forecast in yyyy-MM-dd format. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"},"scheduleId":{"type":"string","description":"The ID of the schedule this performance prediction is associated with"},"downloadUrl":{"type":"string","description":"The url to GET the results of the performance prediction. This field is populated only if query state is 'Complete'"},"downloadResult":{"description":"Result will always come via downloadUrls; however the schema is included for documentation","$ref":"#/definitions/PerformancePredictionOutputs"},"state":{"type":"string","description":"The state of the performance prediction","enum":["Processing","Complete","Error"]},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"PlanningGroupOutputs":{"type":"object","required":["abandonRatePerInterval","averageSpeedOfAnswerSecondsPerInterval","occupancyPerInterval","planningGroupId","serviceLevelPerInterval"],"properties":{"planningGroupId":{"type":"string","description":"The ID for for the associated planning group result"},"serviceLevelPerInterval":{"type":"array","description":"List of Service Level percentage (0.0-100.0) results per interval","items":{"type":"number","format":"double"}},"occupancyPerInterval":{"type":"array","description":"List of Occupancy percentage (0.0-100.0) results per interval","items":{"type":"number","format":"double"}},"averageSpeedOfAnswerSecondsPerInterval":{"type":"array","description":"List of Average Speed of Answer (in seconds) results per interval","items":{"type":"number","format":"double"}},"abandonRatePerInterval":{"type":"array","description":"List of Abandon rate percentage (0.0-100.0) results per interval","items":{"type":"number","format":"double"}}}},"AgentQueueTimeRequest":{"type":"object","required":["agentId","onQueueLengthMinutesPerInterval","startOffsetMinutes"],"properties":{"agentId":{"type":"string","description":"ID of the agent"},"startOffsetMinutes":{"type":"array","description":"List of offsets in minutes from calculationStartDate","items":{"type":"integer","format":"int32"}},"onQueueLengthMinutesPerInterval":{"type":"array","description":"List of on queue time lengths in minutes per interval of elements in startOffsetMinutes","items":{"type":"integer","format":"int32"}}}},"MuAgentQueueTimeRequest":{"type":"object","required":["agentOnQueueTimes","managementUnitId"],"properties":{"managementUnitId":{"type":"string","description":"ID of the management unit"},"agentOnQueueTimes":{"type":"array","description":"List of Agent queue times within the management unit","items":{"$ref":"#/definitions/AgentQueueTimeRequest"}}}},"PerformancePredictionRecalculationUploadResponse":{"type":"object","properties":{"uploadKey":{"type":"string","description":"The key to pass to the secondary request to start processing of the upload"},"url":{"type":"string","description":"The url to which to PUT the upload body"},"headers":{"type":"object","description":"Required headers for the PUT request to the url","additionalProperties":{"type":"string"}},"uploadBodySchema":{"description":"Always null. Defines the schema of the json body to be PUT to the url. The json body should be gzip encoded before uploading","$ref":"#/definitions/PerformancePredictionUploadSchema"}}},"PerformancePredictionUploadSchema":{"type":"object","required":["calculationStartDate","onQueueTimes"],"properties":{"calculationStartDate":{"type":"string","format":"date-time","description":"Date as an ISO-8601 string, corresponding to the beginning of the performance prediction results"},"onQueueTimes":{"type":"array","description":"List of agent on queue times by management unit","items":{"$ref":"#/definitions/MuAgentQueueTimeRequest"}}}},"PerformancePredictionRecalculationResponse":{"type":"object","required":["operationId","state"],"properties":{"operationId":{"type":"string","description":"The operationId for which to listen"},"downloadUrl":{"type":"string","description":"The url to GET the results of the performance prediction. This field is populated only if query state is 'Complete'"},"downloadResult":{"description":"Result will always come via downloadUrls; however the schema is included for documentation","$ref":"#/definitions/PerformancePredictionOutputs"},"state":{"type":"string","description":"The state of the performance prediction","enum":["Processing","Complete","Error"]}}},"BuScheduleRun":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"schedulerRunId":{"type":"string","description":"The scheduler run ID.  Reference this value for support"},"intradayRescheduling":{"type":"boolean","description":"Whether this is an intraday rescheduling run"},"state":{"type":"string","description":"The state of the generation run","enum":["None","Queued","Scheduling","Canceled","Failed","Complete"]},"weekCount":{"type":"integer","format":"int32","description":"The number of weeks spanned by the schedule"},"percentComplete":{"type":"number","format":"double","description":"Percent completion of the schedule run"},"targetWeek":{"type":"string","format":"date","description":"The start date of the target week. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"},"schedule":{"description":"The generated schedule.  Null unless the schedule run is complete","$ref":"#/definitions/BuScheduleReference"},"scheduleDescription":{"type":"string","description":"The description of the generated schedule"},"schedulingStartTime":{"type":"string","format":"date-time","description":"When the schedule generation run started. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"schedulingStartedBy":{"description":"The user who started the scheduling run","$ref":"#/definitions/UserReference"},"schedulingCanceledBy":{"description":"The user who canceled the scheduling run, if applicable","$ref":"#/definitions/UserReference"},"schedulingCompletedTime":{"type":"string","format":"date-time","description":"When the scheduling run was completed, if applicable. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"messageCount":{"type":"integer","format":"int32","description":"The number of schedule generation messages for this schedule generation run"},"messageSeverityCounts":{"type":"array","description":"The list of schedule generation message counts by severity for this schedule generation run","items":{"$ref":"#/definitions/SchedulerMessageSeverityCount"}},"reschedulingOptions":{"description":"Rescheduling options for this run.  Null unless intradayRescheduling is true","$ref":"#/definitions/ReschedulingOptionsRunResponse"},"reschedulingResultExpiration":{"type":"string","format":"date-time","description":"When the reschedule result will expire.  Null unless intradayRescheduling is true. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"BuScheduleRunListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/BuScheduleRun"}}}},"ReschedulingManagementUnitResponse":{"type":"object","properties":{"managementUnit":{"description":"The management unit","$ref":"#/definitions/ManagementUnitReference"},"applied":{"type":"boolean","description":"Whether the rescheduling run is applied for the given management unit"}}},"ReschedulingOptionsRunResponse":{"type":"object","properties":{"existingSchedule":{"description":"The existing schedule to which this reschedule run applies","$ref":"#/definitions/BuScheduleReference"},"startDate":{"type":"string","format":"date-time","description":"The start date of the period to reschedule. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"endDate":{"type":"string","format":"date-time","description":"The end date of the period to reschedule. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"managementUnits":{"type":"array","description":"Per-management unit rescheduling options","items":{"$ref":"#/definitions/ReschedulingManagementUnitResponse"}},"agentCount":{"type":"integer","format":"int32","description":"The number of agents to be considered in the reschedule"},"activityCodeIds":{"type":"array","description":"The IDs of the activity codes being considered for reschedule","uniqueItems":true,"items":{"type":"string"}},"doNotChangeWeeklyPaidTime":{"type":"boolean","description":"Whether weekly paid time is allowed to be changed"},"doNotChangeDailyPaidTime":{"type":"boolean","description":"Whether daily paid time is allowed to be changed"},"doNotChangeShiftStartTimes":{"type":"boolean","description":"Whether shift start times are allowed to be changed"},"doNotChangeManuallyEditedShifts":{"type":"boolean","description":"Whether manually edited shifts are allowed to be changed"}}},"SchedulerMessageSeverityCount":{"type":"object","properties":{"severity":{"type":"string","description":"The schedule message severity","enum":["Ignore","Information","Warning","Error"]},"count":{"type":"integer","format":"int32","description":"The number of schedule messages with the given severity"}}},"BuAgentScheduleRescheduleResponse":{"type":"object","properties":{"user":{"description":"The user to whom this agent schedule applies","$ref":"#/definitions/UserReference"},"shifts":{"type":"array","description":"The shift definitions for this agent schedule","items":{"$ref":"#/definitions/BuAgentScheduleShift"}},"fullDayTimeOffMarkers":{"type":"array","description":"Full day time off markers which apply to this agent schedule","items":{"$ref":"#/definitions/BuFullDayTimeOffMarker"}},"workPlan":{"description":"The work plan for this user","$ref":"#/definitions/WorkPlanReference"},"workPlansPerWeek":{"type":"array","description":"The work plans per week for this user from the work plan rotation. Null values in the list denotes that user is not part of any work plan for that week","items":{"$ref":"#/definitions/WorkPlanReference"}}}},"BuHeadcountForecast":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/BuPlanningGroupHeadcountForecast"}},"referenceStartDate":{"type":"string","format":"date-time","description":"Reference start date for the interval values in each forecast entity. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"}}},"BuPlanningGroupHeadcountForecast":{"type":"object","properties":{"planningGroup":{"description":"The planning group to which this portion of the headcount forecast applies","$ref":"#/definitions/PlanningGroupReference"},"requiredPerInterval":{"type":"array","description":"Required headcount per interval, referenced against the reference start date","items":{"type":"number","format":"double"}},"requiredWithoutShrinkagePerInterval":{"type":"array","description":"Required headcount per interval without accounting for shrinkage, referenced against the reference start date","items":{"type":"number","format":"double"}}}},"BuRescheduleAgentScheduleResult":{"type":"object","properties":{"managementUnit":{"description":"The management unit to which this part of the result applies","$ref":"#/definitions/ManagementUnitReference"},"downloadResult":{"description":"The agent schedules.  Result will always come via the downloadUrl; however the schema is included for documentation","$ref":"#/definitions/MuRescheduleResultWrapper"},"downloadUrl":{"type":"string","description":"The download URL from which to fetch the result"}}},"BuRescheduleResult":{"type":"object","properties":{"generationResults":{"description":"The generation results.  Note the result will always be delivered via the generationResultsDownloadUrl; however the schema is included for documentation","$ref":"#/definitions/ScheduleGenerationResult"},"generationResultsDownloadUrl":{"type":"string","description":"The download URL from which to fetch the generation results for the rescheduling run"},"headcountForecast":{"description":"The headcount forecast.  Note the result will always be delivered via the headcountForecastDownloadUrl; however the schema is included for documentation","$ref":"#/definitions/BuHeadcountForecast"},"headcountForecastDownloadUrl":{"type":"string","description":"The download URL from which to fetch the headcount forecast for the rescheduling run"},"agentSchedules":{"type":"array","description":"List of download links for agent schedules produced by the rescheduling run","items":{"$ref":"#/definitions/BuRescheduleAgentScheduleResult"}}}},"MuRescheduleResultWrapper":{"type":"object","properties":{"agentSchedules":{"type":"array","description":"The list of agent schedules","items":{"$ref":"#/definitions/BuAgentScheduleRescheduleResponse"}}}},"PlanningGroupReference":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"ScheduleGenerationMessage":{"type":"object","properties":{"type":{"type":"string","description":"The type of the message","enum":["AgentNotFound","AgentNotInSelectedManagementUnit","AgentNotLicensed","AgentWithoutWorkPlan","WorkPlanNotEnabled","WorkPlanNotFound","AgentWithoutCapability","NoNeedDays","UnableToProduceAgentSchedule","UnableToScheduleMaxConsecutiveWorkingDaysFromAgentHistory","UnableToScheduleMaxConsecutiveWorkingWeekendsFromAgentHistory","UnableToScheduleMaxWeeklyPaidTimeFromTimeOff","UnableToScheduleMaxWorkDayPaidTimeFromTimeOff","UnableToScheduleMinIntershiftTimeFromAgentHistory","UnableToScheduleMinIntershiftTimeFromDst","UnableToScheduleMinShiftStartDistanceFromAgentHistory","UnableToScheduleMinShiftStartDistanceFromDst","UnableToScheduleMinWeeklyPaidTimeFromTimeOff","UnableToScheduleMinWeeklyWorkDaysFromTimeOff","UnableToScheduleMinWorkDayPaidTimeFromTimeOff","UnableToSchedulePlanningPeriodMaxDaysOffFromAgentHistory","UnableToSchedulePlanningPeriodMaxDaysOffFromTimeOff","UnableToSchedulePlanningPeriodMaxPaidTimeFromAgentHistory","UnableToSchedulePlanningPeriodMaxPaidTimeFromTimeOff","UnableToSchedulePlanningPeriodMinDaysOffFromAgentHistory","UnableToSchedulePlanningPeriodMinPaidTimeFromAgentHistory","UnableToSchedulePlanningPeriodMinPaidTimeFromTimeOff","UnableToScheduleWorkDayFromTimeOff","UnableToScheduleMaxConsecutiveWorkingDays","UnableToScheduleMaxConsecutiveWorkingWeekends","UnableToScheduleMaxWeeklyPaidTime","UnableToScheduleMaxWeeklyWorkDays","UnableToScheduleMaxWorkDayPaidTime","UnableToScheduleMinConsecutiveNonWorkingTimePerWeek","UnableToScheduleMinIntershiftTime","UnableToScheduleMinShiftStartDistance","UnableToScheduleMinWeeklyPaidTime","UnableToScheduleMinWeeklyWorkDays","UnableToScheduleMinWorkDayPaidTime","UnableToSchedulePlanningPeriodMaxDaysOff","UnableToSchedulePlanningPeriodMaxPaidTime","UnableToSchedulePlanningPeriodMinDaysOff","UnableToSchedulePlanningPeriodMinPaidTime","UnableToScheduleShiftVariance","UnableToScheduleWorkDay"]},"arguments":{"type":"array","description":"The arguments describing the message","items":{"$ref":"#/definitions/SchedulerMessageArgument"}}}},"ScheduleGenerationResult":{"type":"object","properties":{"failed":{"type":"boolean","description":"Whether the schedule generation run failed"},"runId":{"type":"string","description":"The ID of the schedule generation run. Reference this when requesting support"},"messageCount":{"type":"integer","format":"int32","description":"The number of schedule generation messages for this schedule generation run"},"messages":{"type":"array","description":"User facing messages related to the schedule generation run","items":{"$ref":"#/definitions/ScheduleGenerationMessage"}},"messageSeverities":{"type":"array","description":"The list of messages by severity in this schedule generation run","items":{"$ref":"#/definitions/SchedulerMessageTypeSeverity"}}}},"SchedulerMessageArgument":{"type":"object","properties":{"type":{"type":"string","description":"The type of this message parameter","enum":["AgentId","Date"]},"value":{"type":"string","description":"The value of this message parameter"}}},"PatchBuReschedulingOptionsManagementUnitRequest":{"type":"object","required":["managementUnitId"],"properties":{"managementUnitId":{"type":"string","description":"The management unit portion of the rescheduling run to update"},"applied":{"type":"boolean","description":"Whether to mark the run as applied.  Only applies to reschedule runs.  Once applied, a run cannot be un-marked as applied"}}},"PatchBuReschedulingOptionsRequest":{"type":"object","properties":{"managementUnits":{"type":"array","description":"Per-management unit rescheduling options to update","items":{"$ref":"#/definitions/PatchBuReschedulingOptionsManagementUnitRequest"}}}},"PatchBuScheduleRunRequest":{"type":"object","properties":{"reschedulingOptions":{"description":"The rescheduling options to update","$ref":"#/definitions/PatchBuReschedulingOptionsRequest"}}},"BuAgentSchedulesSearchResponse":{"type":"object","properties":{"agentSchedules":{"type":"array","description":"The requested agent schedules","items":{"$ref":"#/definitions/BuAgentScheduleSearchResponse"}},"businessUnitTimeZone":{"type":"string","description":"The time zone configured for the business unit to which this schedule applies"},"publishedSchedules":{"type":"array","description":"References to all published week schedules overlapping the start/end date query parameters","items":{"$ref":"#/definitions/BuAgentSchedulePublishedScheduleReference"}}}},"BuAsyncAgentSchedulesSearchResponse":{"type":"object","properties":{"status":{"type":"string","description":"The status of the operation","enum":["Processing","Complete","Canceled","Error"]},"operationId":{"type":"string","description":"The ID for the operation"},"result":{"description":"The result of the operation.  Null unless status == Complete","$ref":"#/definitions/BuAgentSchedulesSearchResponse"},"progress":{"type":"integer","format":"int32","description":"Percent progress for the operation"},"downloadUrl":{"type":"string","description":"The URL from which to download the result if it is too large to pass directly"}}},"BuSearchAgentSchedulesRequest":{"type":"object","required":["endDate","startDate"],"properties":{"startDate":{"type":"string","format":"date-time","description":"Start date of the range to search. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"endDate":{"type":"string","format":"date-time","description":"End date of the range to search. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"userIds":{"type":"array","description":"IDs of the users for whose schedules to search","items":{"type":"string"}}}},"BuAsyncScheduleResponse":{"type":"object","properties":{"status":{"type":"string","description":"The status of the operation","enum":["Processing","Complete","Canceled","Error"]},"operationId":{"type":"string","description":"The ID for the operation"},"result":{"description":"The result of the operation.  Null unless status == Complete","$ref":"#/definitions/BuScheduleMetadata"}}},"BuManagementUnitScheduleSummary":{"type":"object","properties":{"managementUnit":{"description":"The management unit to which this summary applies","$ref":"#/definitions/ManagementUnitReference"},"agentCount":{"type":"integer","format":"int32","description":"The number of agents from this management unit that are in the schedule"},"startDate":{"type":"string","format":"date-time","description":"The start of the schedule change in the management unit. Only populated in schedule update notifications. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"endDate":{"type":"string","format":"date-time","description":"The end of the schedule change in the management unit. Only populated in schedule update notifications. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"agents":{"type":"array","description":"The agents in the management unit who are part of this schedule, or in schedule change notifications, the agents that were changed. Note this will come back as an empty list unless the appropriate expand query parameter is passed","uniqueItems":true,"items":{"$ref":"#/definitions/UserReference"}}}},"BuScheduleMetadata":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"weekDate":{"type":"string","format":"date","description":"The start week date for this schedule. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"},"weekCount":{"type":"integer","format":"int32","description":"The number of weeks spanned by this schedule"},"description":{"type":"string","description":"The description of this schedule"},"published":{"type":"boolean","description":"Whether this schedule is published"},"shortTermForecast":{"description":"The forecast used for this schedule, if applicable","$ref":"#/definitions/BuShortTermForecastReference"},"generationResults":{"description":"Generation result summary for this schedule, if applicable","$ref":"#/definitions/ScheduleGenerationResultSummary"},"metadata":{"description":"Version metadata for this schedule","$ref":"#/definitions/WfmVersionedEntityMetadata"},"managementUnits":{"type":"array","description":"High level per-management unit schedule metadata","items":{"$ref":"#/definitions/BuManagementUnitScheduleSummary"}},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"ScheduleGenerationResultSummary":{"type":"object","properties":{"failed":{"type":"boolean","description":"Whether the schedule generation run failed"},"runId":{"type":"string","description":"The ID of the schedule generation run. Reference this when requesting support"},"messageCount":{"type":"integer","format":"int32","description":"The number of schedule generation messages for this schedule generation run"},"messageSeverityCounts":{"type":"array","description":"The list of schedule generation message counts by severity for this schedule generation run","items":{"$ref":"#/definitions/SchedulerMessageSeverityCount"}}}},"BuAsyncScheduleRunResponse":{"type":"object","properties":{"status":{"type":"string","description":"The status of the operation","enum":["Processing","Complete","Canceled","Error"]},"operationId":{"type":"string","description":"The ID for the operation"},"result":{"description":"The result of the operation.  Null unless status == Complete","$ref":"#/definitions/BuScheduleRun"}}},"BuRescheduleRequest":{"type":"object","required":["doNotChangeDailyPaidTime","doNotChangeManuallyEditedShifts","doNotChangeShiftStartTimes","doNotChangeWeeklyPaidTime","managementUnitIds"],"properties":{"startDate":{"type":"string","format":"date-time","description":"The start of the range to reschedule.  Defaults to the beginning of the schedule. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"endDate":{"type":"string","format":"date-time","description":"The end of the range to reschedule.  Defaults the the end of the schedule. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"agentIds":{"type":"array","description":"The IDs of the agents to consider for rescheduling.  Omit to consider all agents in the specified management units.Agents not in the specified management units will be ignored","items":{"type":"string"}},"activityCodeIds":{"type":"array","description":"The IDs of the activity codes to consider for rescheduling.  Omit to consider all activity codes","items":{"type":"string"}},"managementUnitIds":{"type":"array","description":"The IDs of the management units to reschedule","items":{"type":"string"}},"doNotChangeWeeklyPaidTime":{"type":"boolean","description":"Instructs the scheduler whether it is allowed to change weekly paid time"},"doNotChangeDailyPaidTime":{"type":"boolean","description":"Instructs the scheduler whether it is allowed to change daily paid time"},"doNotChangeShiftStartTimes":{"type":"boolean","description":"Instructs the scheduler whether it is allowed to change shift start times"},"doNotChangeManuallyEditedShifts":{"type":"boolean","description":"Instructs the scheduler whether it is allowed to change manually edited shifts"}}},"SchedulingTestingOptionsRequest":{"type":"object","properties":{"fastScheduling":{"type":"boolean","description":"Whether to enable fast scheduling"},"delayScheduling":{"type":"boolean","description":"Whether to force delayed scheduling"},"failScheduling":{"type":"boolean","description":"Whether to force scheduling to fail"},"populateWarnings":{"type":"boolean","description":"Whether to populate warnings in the generated schedule"},"populateDeprecatedWarnings":{"type":"boolean","description":"Whether to populate deprecated warnings in the generated schedule"}}},"BuScheduleListItem":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"weekDate":{"type":"string","format":"date","description":"The start week date for this schedule. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"},"weekCount":{"type":"integer","format":"int32","description":"The number of weeks spanned by this schedule"},"description":{"type":"string","description":"The description of this schedule"},"published":{"type":"boolean","description":"Whether this schedule is published"},"shortTermForecast":{"description":"The forecast used for this schedule, if applicable","$ref":"#/definitions/BuShortTermForecastReference"},"generationResults":{"description":"Generation result summary for this schedule, if applicable","$ref":"#/definitions/ScheduleGenerationResultSummary"},"metadata":{"description":"Version metadata for this schedule","$ref":"#/definitions/WfmVersionedEntityMetadata"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"BuScheduleListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/BuScheduleListItem"}}}},"BuCreateBlankScheduleRequest":{"type":"object","required":["description","weekCount"],"properties":{"description":{"type":"string","description":"The description for the schedule"},"shortTermForecast":{"description":"The forecast to use when generating the schedule.  Note that the forecast must fully encompass the schedule's start week + week count","$ref":"#/definitions/BuShortTermForecastReference"},"weekCount":{"type":"integer","format":"int32","description":"The number of weeks in the schedule. One extra day is added at the end"}}},"BuImportAgentScheduleUploadSchema":{"type":"object","required":["userId"],"properties":{"userId":{"type":"string","description":"The ID of the user to whom this agent schedule applies"},"workPlanId":{"description":"The ID of the work plan for this user.  Mutually exclusive with workPlanIdsPerWeek","$ref":"#/definitions/ValueWrapperString"},"workPlanIdsPerWeek":{"description":"The IDs of the work plans per week for this user.  Mutually exclusive with workPlanId","$ref":"#/definitions/ListWrapperString"},"shifts":{"type":"array","description":"The shift definitions for this agent schedule","items":{"$ref":"#/definitions/BuAgentScheduleShift"}},"fullDayTimeOffMarkers":{"type":"array","description":"Any full day time off markers that apply to this agent schedule","items":{"$ref":"#/definitions/BuFullDayTimeOffMarker"}}}},"ImportScheduleUploadResponse":{"type":"object","properties":{"uploadKey":{"type":"string","description":"The key to pass to the secondary request to start processing of the upload"},"url":{"type":"string","description":"The url to which to PUT the upload body"},"headers":{"type":"object","description":"Required headers for the PUT request to the url","additionalProperties":{"type":"string"}},"uploadBodySchema":{"description":"Always null. Defines the schema of the json body to be PUT to the url. The json body should be gzip encoded before uploading","$ref":"#/definitions/ImportScheduleUploadSchema"}}},"ImportScheduleUploadSchema":{"type":"object","required":["description","weekCount"],"properties":{"description":{"type":"string","description":"The description for the imported schedule"},"weekCount":{"type":"integer","format":"int32","description":"The number of weeks the imported schedule will cover"},"published":{"type":"boolean","description":"Whether the imported schedule should be immediately published"},"shortTermForecast":{"description":"The short term forecast to associate with the imported schedule","$ref":"#/definitions/BuShortTermForecastReference"},"headcountForecast":{"description":"The headcount forecast to associate with the imported schedule","$ref":"#/definitions/BuHeadcountForecast"},"agentSchedules":{"type":"array","description":"Individual agent schedules","items":{"$ref":"#/definitions/BuImportAgentScheduleUploadSchema"}}}},"ListWrapperString":{"type":"object","properties":{"values":{"type":"array","items":{"type":"string"}}}},"ScheduleUploadProcessingResponse":{"type":"object","properties":{"status":{"type":"string","description":"The status of the operation","enum":["Processing","Complete","Canceled","Error"]},"operationId":{"type":"string","description":"The ID for the operation"},"result":{"description":"The result of the operation.  Null unless status == Complete","$ref":"#/definitions/BuScheduleMetadata"}}},"BuGenerateScheduleRequest":{"type":"object","required":["description","weekCount"],"properties":{"description":{"type":"string","description":"The description for the schedule"},"shortTermForecast":{"description":"The forecast to use when generating the schedule.  Note that the forecast must fully encompass the schedule's start week + week count","$ref":"#/definitions/BuShortTermForecastReference"},"weekCount":{"type":"integer","format":"int32","description":"The number of weeks in the schedule. One extra day is added at the end"},"options":{"description":"Additional scheduling options","$ref":"#/definitions/SchedulingOptionsRequest"}}},"SchedulingNoForecastOptionsRequest":{"type":"object","properties":{"shiftLength":{"type":"string","description":"The shift length option to apply if no forecast is supplied","enum":["Shortest","Median","Longest","Random"]},"shiftStart":{"type":"string","description":"The shift start option to apply if no forecast is supplied","enum":["Earliest","Median","Latest","Random"]}}},"SchedulingOptionsRequest":{"type":"object","properties":{"noForecastOptions":{"description":"Schedule generation options to apply if no forecast is supplied","$ref":"#/definitions/SchedulingNoForecastOptionsRequest"}}},"BuCopyScheduleRequest":{"type":"object","required":["description","weekDate"],"properties":{"description":{"type":"string","description":"The description for the new schedule"},"weekDate":{"type":"string","format":"date","description":"The start weekDate for the new copy of the schedule. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"}}},"BuHeadcountForecastResponse":{"type":"object","properties":{"result":{"description":"The headcount forecast, null when downloadUrl is provided","$ref":"#/definitions/BuHeadcountForecast"},"downloadUrl":{"type":"string","description":"Download URL.  Null unless the response is too large to pass directly through the api"}}},"BuAgentScheduleQueryResponse":{"type":"object","properties":{"user":{"description":"The user to whom this agent schedule applies","$ref":"#/definitions/UserReference"},"shifts":{"type":"array","description":"The shift definitions for this agent schedule","items":{"$ref":"#/definitions/BuAgentScheduleShift"}},"fullDayTimeOffMarkers":{"type":"array","description":"Full day time off markers which apply to this agent schedule","items":{"$ref":"#/definitions/BuFullDayTimeOffMarker"}},"workPlan":{"description":"The work plan for this user","$ref":"#/definitions/WorkPlanReference"},"workPlansPerWeek":{"type":"array","description":"The work plans per week for this user from the work plan rotation. Null values in the list denotes that user is not part of any work plan for that week","items":{"$ref":"#/definitions/WorkPlanReference"}},"metadata":{"description":"Versioned entity metadata for this agent schedule","$ref":"#/definitions/WfmVersionedEntityMetadata"}}},"BuAgentSchedulesQueryResponse":{"type":"object","properties":{"agentSchedules":{"type":"array","description":"The requested agent schedules","items":{"$ref":"#/definitions/BuAgentScheduleQueryResponse"}},"businessUnitTimeZone":{"type":"string","description":"The time zone configured for the business unit to which these schedules apply"}}},"BuAsyncAgentSchedulesQueryResponse":{"type":"object","properties":{"status":{"type":"string","description":"The status of the operation","enum":["Processing","Complete","Canceled","Error"]},"operationId":{"type":"string","description":"The ID for the operation"},"result":{"description":"The result of the operation.  Null unless status == Complete","$ref":"#/definitions/BuAgentSchedulesQueryResponse"},"progress":{"type":"integer","format":"int32","description":"Percent progress for the operation"},"downloadUrl":{"type":"string","description":"The URL from which to download the result if it is too large to pass directly"}}},"BuQueryAgentSchedulesRequest":{"type":"object","required":["managementUnitId"],"properties":{"managementUnitId":{"type":"string","description":"The ID of the management unit to query"},"userIds":{"type":"array","description":"The IDs of the users to query.  Omit to query all user schedules in the management unit. Note: If teamIds is also specified, only schedules for users in the requested teams will be returned","uniqueItems":true,"items":{"type":"string"}},"teamIds":{"type":"array","description":"The teamIds to request. If null or not set, results will be queried for requested users if applicable or otherwise all users in the management unit","uniqueItems":true,"items":{"type":"string"}}}},"BuAgentScheduleHistoryChange":{"type":"object","properties":{"metadata":{"description":"The metadata of the change, including who and when the change was made","$ref":"#/definitions/BuAgentScheduleHistoryChangeMetadata"},"shifts":{"type":"array","description":"The list of changed shifts","items":{"$ref":"#/definitions/BuAgentScheduleShift"}},"fullDayTimeOffMarkers":{"type":"array","description":"The list of changed full day time off markers","items":{"$ref":"#/definitions/BuFullDayTimeOffMarker"}},"deletes":{"description":"The deleted shifts, full day time off markers, or the entire agent schedule","$ref":"#/definitions/BuAgentScheduleHistoryDeletedChange"}}},"BuAgentScheduleHistoryChangeMetadata":{"type":"object","properties":{"dateModified":{"type":"string","format":"date-time","description":"The timestamp of the schedule change. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"modifiedBy":{"description":"The user that made the schedule change","$ref":"#/definitions/UserReference"}}},"BuAgentScheduleHistoryDeletedChange":{"type":"object","properties":{"shiftIds":{"type":"array","description":"The IDs of deleted shifts","uniqueItems":true,"items":{"type":"string"}},"fullDayTimeOffMarkerDates":{"type":"array","description":"The dates of any deleted full day time off markers","uniqueItems":true,"items":{"type":"string","format":"date"}},"agentSchedule":{"type":"boolean","description":"Whether the entire agent schedule was deleted"}}},"BuAgentScheduleHistoryDroppedChange":{"type":"object","properties":{"metadata":{"description":"The metadata of the change, including who and when the change was made","$ref":"#/definitions/BuAgentScheduleHistoryChangeMetadata"},"shiftIds":{"type":"array","description":"The IDs of deleted shifts","uniqueItems":true,"items":{"type":"string"}},"fullDayTimeOffMarkerDates":{"type":"array","description":"The dates of any deleted full day time off markers","uniqueItems":true,"items":{"type":"string","format":"date"}},"deletes":{"description":"The deleted shifts, full day time off markers, or the entire agent schedule","$ref":"#/definitions/BuAgentScheduleHistoryDeletedChange"}}},"BuAgentScheduleHistoryResponse":{"type":"object","properties":{"priorPublishedSchedules":{"type":"array","description":"The list of previously published schedules","items":{"$ref":"#/definitions/BuScheduleReference"}},"basePublishedSchedule":{"description":"The originally published agent schedules","$ref":"#/definitions/BuAgentScheduleHistoryChange"},"droppedChanges":{"type":"array","description":"The changes dropped from the schedule history. This will happen if the schedule history is too large","items":{"$ref":"#/definitions/BuAgentScheduleHistoryDroppedChange"}},"changes":{"type":"array","description":"The list of changes for the schedule history","items":{"$ref":"#/definitions/BuAgentScheduleHistoryChange"}}}},"BuUpdateAgentScheduleShift":{"type":"object","properties":{"id":{"type":"string","description":"The ID of the shift"},"startDate":{"type":"string","format":"date-time","description":"The start date of this shift. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"lengthMinutes":{"type":"integer","format":"int32","description":"The length of this shift in minutes","readOnly":true},"activities":{"type":"array","description":"The activities associated with this shift","items":{"$ref":"#/definitions/BuAgentScheduleActivity"}},"manuallyEdited":{"type":"boolean","description":"Whether this shift was manually edited. This is only set by clients and is used for rescheduling"},"schedule":{"description":"The schedule to which this shift belongs","readOnly":true,"$ref":"#/definitions/BuScheduleReference"},"delete":{"type":"boolean","description":"Set to true to delete the shift from the agent's schedule"}}},"BuUpdateAgentScheduleUploadSchema":{"type":"object","required":["userId"],"properties":{"userId":{"type":"string","description":"The ID of the user to whom this agent schedule applies"},"workPlanId":{"description":"The ID of the work plan for this user.  Mutually exclusive with workPlanIdsPerWeek","$ref":"#/definitions/ValueWrapperString"},"workPlanIdsPerWeek":{"description":"The IDs of the work plans per week for this user.  Mutually exclusive with workPlanId","$ref":"#/definitions/ListWrapperString"},"shifts":{"type":"array","description":"The shift definitions for this agent schedule","items":{"$ref":"#/definitions/BuUpdateAgentScheduleShift"}},"fullDayTimeOffMarkers":{"type":"array","description":"Any full day time off markers that apply to this agent schedule","items":{"$ref":"#/definitions/BuFullDayTimeOffMarker"}},"metadata":{"description":"Version metadata for this agent schedule. Required if updating or deleting an existing agent schedule, otherwise should be omitted","$ref":"#/definitions/WfmVersionedEntityMetadata"},"delete":{"type":"boolean","description":"Whether to delete this agent's schedule. Defaults to false if not set"}}},"UpdateScheduleUploadResponse":{"type":"object","properties":{"uploadKey":{"type":"string","description":"The key to pass to the secondary request to start processing of the upload"},"url":{"type":"string","description":"The url to which to PUT the upload body"},"headers":{"type":"object","description":"Required headers for the PUT request to the url","additionalProperties":{"type":"string"}},"uploadBodySchema":{"description":"Always null. Defines the schema of the json body to be PUT to the url. The json body should be gzip encoded before uploading","$ref":"#/definitions/UpdateScheduleUploadSchema"}}},"UpdateScheduleUploadSchema":{"type":"object","required":["metadata"],"properties":{"description":{"type":"string","description":"The description to set for the schedule"},"published":{"type":"boolean","description":"Whether to publish the schedule. Note: a schedule cannot be un-published unless another schedule is published over it"},"shortTermForecast":{"description":"The short term forecast to associate with the schedule","$ref":"#/definitions/BuShortTermForecastReference"},"headcountForecast":{"description":"The headcount forecast to associate with the schedule","$ref":"#/definitions/BuHeadcountForecast"},"agentSchedules":{"type":"array","description":"Individual agent schedules","items":{"$ref":"#/definitions/BuUpdateAgentScheduleUploadSchema"}},"metadata":{"description":"Version metadata for this schedule","$ref":"#/definitions/WfmVersionedEntityMetadata"}}},"ProcessScheduleUpdateUploadRequest":{"type":"object","required":["uploadKey"],"properties":{"uploadKey":{"type":"string","description":"The uploadKey provided by the request to get an upload URL"},"teamIds":{"type":"array","description":"The list of teams to which the users being modified belong. Only required if the requesting user has conditional permission to wfm:schedule:edit","uniqueItems":true,"items":{"type":"string"}},"managementUnitIdsForAddedTeamUsers":{"type":"array","description":"The set of muIds to which agents belong if agents are being newly added to the schedule, if the requesting user has conditional permission to wfm:schedule:edit","uniqueItems":true,"items":{"type":"string"}}}},"UserListScheduleRequestBody":{"type":"object","required":["endDate","startDate","userIds"],"properties":{"userIds":{"type":"array","description":"The user ids for which to fetch schedules","items":{"type":"string"}},"startDate":{"type":"string","format":"date-time","description":"Beginning of the range of schedules to fetch, in ISO-8601 format"},"endDate":{"type":"string","format":"date-time","description":"End of the range of schedules to fetch, in ISO-8601 format"},"loadFullWeeks":{"type":"boolean","description":"Whether to load the full week's schedule (for the requested users) of any week overlapping the start/end date query parameters, defaults to false"}}},"ScheduleGenerationWarning":{"type":"object","properties":{"userId":{"type":"string","description":"ID of the user in the warning"},"userNotLicensed":{"type":"boolean","description":"Whether the user does not have the appropriate license to be scheduled"},"unableToMeetMaxDays":{"type":"boolean","description":"Whether the number of scheduled days exceeded the maximum days to schedule defined in the agent work plan"},"unableToScheduleRequiredDays":{"type":"array","description":"Days indicated as required to work in agent work plan where no viable shift was found to schedule","uniqueItems":true,"items":{"type":"string","enum":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]}},"unableToMeetMinPaidForTheWeek":{"type":"boolean","description":"Whether the schedule did not meet the minimum paid time for the week defined in the agent work plan"},"unableToMeetMaxPaidForTheWeek":{"type":"boolean","description":"Whether the schedule exceeded the maximum paid time for the week defined in the agent work plan"},"noNeedDays":{"type":"array","description":"Days agent was scheduled but there was no need to meet. The scheduled days have no effect on service levels","uniqueItems":true,"items":{"type":"string","enum":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]}},"shiftsTooCloseTogether":{"type":"boolean","description":"Whether the schedule did not meet the minimum time between shifts defined in the agent work plan"}}},"ShortTermForecastReference":{"type":"object","required":["weekDate"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true},"weekDate":{"type":"string","description":"The weekDate of the short term forecast in yyyy-MM-dd format"},"description":{"type":"string","description":"The description of the short term forecast"}}},"WeekScheduleGenerationResult":{"type":"object","properties":{"failed":{"type":"boolean","description":"Whether the schedule generation failed"},"runId":{"type":"string","description":"ID of the schedule run"},"agentWarnings":{"type":"array","description":"Warning messages from the schedule run. This will be available only when requesting information for a single week schedule","items":{"$ref":"#/definitions/ScheduleGenerationWarning"}},"agentWarningCount":{"type":"integer","format":"int32","description":"Count of warning messages from the schedule run. This will be available only when requesting multiple week schedules"}}},"WeekScheduleListItemResponse":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true},"weekDate":{"type":"string","description":"First day of this week schedule in yyyy-MM-dd format"},"description":{"type":"string","description":"Description of the week schedule"},"published":{"type":"boolean","description":"Whether the week schedule is published"},"generationResults":{"description":"Summary of the results from the schedule run","$ref":"#/definitions/WeekScheduleGenerationResult"},"shortTermForecast":{"description":"Short term forecast associated with this schedule","$ref":"#/definitions/ShortTermForecastReference"},"metadata":{"description":"Version metadata for this work plan","$ref":"#/definitions/WfmVersionedEntityMetadata"}}},"WeekScheduleListResponse":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/WeekScheduleListItemResponse"}}}},"HeadcountForecast":{"type":"object","required":["required","requiredWithoutShrinkage"],"properties":{"required":{"type":"array","description":"Headcount information with shrinkage","items":{"$ref":"#/definitions/HeadcountInterval"}},"requiredWithoutShrinkage":{"type":"array","description":"Headcount information without shrinkage","items":{"$ref":"#/definitions/HeadcountInterval"}}}},"HeadcountInterval":{"type":"object","required":["interval","value"],"properties":{"interval":{"type":"string","format":"date-time","description":"The start date-time for this headcount interval in ISO-8601 format, must be within the 8 day schedule"},"value":{"type":"number","format":"double","description":"Headcount value for this interval"}}},"WeekSchedule":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true},"weekDate":{"type":"string","description":"First day of this week schedule in yyyy-MM-dd format"},"description":{"type":"string","description":"Description of the week schedule"},"published":{"type":"boolean","description":"Whether the week schedule is published"},"generationResults":{"description":"Summary of the results from the schedule run","$ref":"#/definitions/WeekScheduleGenerationResult"},"shortTermForecast":{"description":"Short term forecast associated with this schedule","$ref":"#/definitions/ShortTermForecastReference"},"metadata":{"description":"Version metadata for this work plan","$ref":"#/definitions/WfmVersionedEntityMetadata"},"userSchedules":{"type":"object","description":"User schedules in the week","additionalProperties":{"$ref":"#/definitions/UserSchedule"}},"headcountForecast":{"description":"Headcount information for the week schedule","$ref":"#/definitions/HeadcountForecast"},"agentSchedulesVersion":{"type":"integer","format":"int32","description":"Version of agent schedules in the week schedule"}}},"WeekScheduleResponse":{"type":"object","properties":{"result":{"description":"The result of the request. The value will be null if response is large","$ref":"#/definitions/WeekSchedule"},"downloadUrl":{"type":"string","description":"The url to fetch the result for large responses. The value is null if result contains the data"}}},"SchedulingProcessingError":{"type":"object","properties":{"internalErrorCode":{"type":"string","description":"An internal code representing the type of error. BadJson for 'Unable to parse json.' NotFound for 'Resource not found.' Fail for 'An unexpected server error occured.'","readOnly":true,"enum":["BadJson","NotFound","Fail"]},"description":{"type":"string","description":"A text description of the error","readOnly":true}}},"SchedulingStatusResponse":{"type":"object","properties":{"id":{"type":"string","description":"The ID generated for the scheduling job.  Use to GET result when job is completed.","readOnly":true},"status":{"type":"string","description":"The status of the scheduling job.","readOnly":true,"enum":["Pending","Success","Failed","Ongoing","PartialFailure"]},"errorDetails":{"type":"array","description":"If the request could not be properly processed, error details will be given here.","readOnly":true,"items":{"$ref":"#/definitions/SchedulingProcessingError"}},"schedulingResultUri":{"type":"string","description":"The uri of the scheduling result. It has a value if the status is 'Success'.","readOnly":true},"percentComplete":{"type":"integer","format":"int32","description":"The percentage of the job that is complete.","readOnly":true}}},"HistoricalShrinkageActivityCategoryResponse":{"type":"object","properties":{"activityCategory":{"type":"string","description":"Activity category for which shrinkage data is provided","enum":["OnQueueWork","Break","Meal","Meeting","OffQueueWork","TimeOff","Training","Unavailable","Unscheduled"]},"shrinkageForActivityCategory":{"description":"Aggregated shrinkage data for the activity category","$ref":"#/definitions/HistoricalShrinkageAggregateResponse"},"shrinkageForActivityCodes":{"type":"array","description":"Shrinkage for the activity codes under this activity category","items":{"$ref":"#/definitions/HistoricalShrinkageActivityCodeResponse"}}}},"HistoricalShrinkageActivityCodeResponse":{"type":"object","properties":{"activityCodeId":{"type":"string","description":"The ID of the activity code for which shrinkage data is provided"},"shrinkageForActivityCode":{"description":"Aggregated shrinkage data for the activity code","$ref":"#/definitions/HistoricalShrinkageAggregateResponse"}}},"HistoricalShrinkageAggregateResponse":{"type":"object","properties":{"scheduledShrinkageSeconds":{"type":"integer","format":"int32","description":"Aggregated shrinkage value in seconds for scheduled activities"},"scheduledShrinkagePercent":{"type":"number","format":"double","description":"Aggregated shrinkage value in percent from 0.0 to 100.0 for scheduled activities"},"actualShrinkageSeconds":{"type":"integer","format":"int32","description":"Aggregated actual value in seconds for scheduled activities"},"actualShrinkagePercent":{"type":"number","format":"double","description":"Aggregated actual value in percent from 0.0 to 100.0 for scheduled activities"},"paidShrinkageSeconds":{"type":"integer","format":"int32","description":"Aggregated shrinkage value in seconds for paid activities"},"unpaidShrinkageSeconds":{"type":"integer","format":"int32","description":"Aggregated shrinkage value in seconds for unpaid activities"},"plannedShrinkageSeconds":{"type":"integer","format":"int32","description":"Aggregated shrinkage value in seconds for planned activities"},"unplannedShrinkageSeconds":{"type":"integer","format":"int32","description":"Aggregated shrinkage value in seconds for unplanned activities"}}},"HistoricalShrinkageResult":{"type":"object","properties":{"startDate":{"type":"string","format":"date-time","description":"Beginning of the date range that was queried, in ISO-8601 format"},"endDate":{"type":"string","format":"date-time","description":"End of the date range that was queried, in ISO-8601 format. If it was not set, end date will be set to the queried time"},"totalScheduledDurationSeconds":{"type":"integer","format":"int32","description":"Total duration in seconds for which agents in the management unit are scheduled"},"totalLoggedInDurationSeconds":{"type":"integer","format":"int32","description":"Total duration in seconds for which agents in the management unit are actually logged-in"},"aggregatedShrinkage":{"description":"Aggregated shrinkage data for all the activity categories","$ref":"#/definitions/HistoricalShrinkageAggregateResponse"},"shrinkageForActivityCategories":{"type":"array","description":"Shrinkage for activity categories","items":{"$ref":"#/definitions/HistoricalShrinkageActivityCategoryResponse"}},"businessUnitIds":{"type":"array","description":"List of all business units of all the agents in response","items":{"type":"string"}}}},"HistoricalShrinkageResultListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/HistoricalShrinkageResult"}}}},"WfmHistoricalShrinkageResponse":{"type":"object","properties":{"operationId":{"type":"string","description":"The operationId for which to listen"},"downloadUrls":{"type":"array","description":"The url list to GET the results of the Historical Shrinkage query. This field is populated only if query state is Complete","items":{"type":"string"}},"downloadResult":{"description":"Result will always come via downloadUrls; however the schema is included for documentation","$ref":"#/definitions/HistoricalShrinkageResultListing"},"state":{"type":"string","description":"The state of the shrinkage query","enum":["Processing","Complete","Error"]}}},"WfmHistoricalShrinkageRequest":{"type":"object","required":["startDate"],"properties":{"startDate":{"type":"string","format":"date-time","description":"Beginning of the date range to query in ISO-8601 format"},"endDate":{"type":"string","format":"date-time","description":"End of the date range to query in ISO-8601 format. If it is not set, end date will be set to current time"},"timeZone":{"type":"string","description":"The time zone, in olson format, to use in defining days when computing shrinkage for requested granularity. If it is not set, the business unit time zone will be used. The results will be returned as UTC timestamps regardless of the time zone input."},"granularity":{"type":"string","description":"Shrinkage aggregation interval granularity.","enum":["Daily","Weekly"]}}},"WfmHistoricalShrinkageTeamsRequest":{"type":"object","required":["startDate","timeZone"],"properties":{"startDate":{"type":"string","format":"date-time","description":"Beginning of the date range to query in ISO-8601 format"},"endDate":{"type":"string","format":"date-time","description":"End of the date range to query in ISO-8601 format. If it is not set, end date will be set to current time"},"timeZone":{"type":"string","description":"The time zone, in olson format, to use in defining days when computing shrinkage for requested granularity. The results will be returned as UTC timestamps regardless of the time zone input."},"granularity":{"type":"string","description":"Shrinkage aggregation interval granularity","enum":["Daily","Weekly"]}}},"TimeOffBalanceJobReference":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"status":{"type":"string","description":"The status of the job","enum":["Processing","Complete","Error"]},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"TimeOffBalanceResponse":{"type":"object","required":["activityCodeId","hrisTimeOffTypeId"],"properties":{"activityCodeId":{"type":"string","description":"The ID for activity code associated with time off balance"},"hrisTimeOffTypeId":{"type":"string","description":"The ID of the time off type configured in HRIS integration"},"hrisTimeOffTypeSecondaryId":{"type":"string","description":"The secondary ID of the time off type configured in HRIS integration"},"startDate":{"type":"string","format":"date","description":"The Start date of the requested date range. The end date is determined by the size of interval list. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"},"balanceMinutesPerDay":{"type":"array","description":"The list of available time off balance values in minutes for each day","items":{"type":"integer","format":"int32"}}}},"TimeOffBalancesResponse":{"type":"object","properties":{"job":{"description":"The asynchronous job handling the query","$ref":"#/definitions/TimeOffBalanceJobReference"},"entities":{"type":"array","description":"The list of time off balances. May come via notification","items":{"$ref":"#/definitions/TimeOffBalanceResponse"}}}},"TimeOffBalanceRequest":{"type":"object","required":["activityCodeIds"],"properties":{"activityCodeIds":{"type":"array","description":"The set of activity code IDs for which to query available time off balances","uniqueItems":true,"items":{"type":"string"}},"dateRanges":{"type":"array","description":"The list of date ranges for which to query time off balance","items":{"$ref":"#/definitions/LocalDateRange"}}}},"TimeOffBalanceJobResponse":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/TimeOffBalanceResponse"}},"status":{"type":"string","description":"The status of the time off balance job","enum":["Processing","Complete","Error"]}}},"BuTimeOffLimitListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/BuTimeOffLimitResponse"}}}},"BuTimeOffLimitResponse":{"type":"object","required":["metadata"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"staffingGroup":{"description":"The staffing group to which this time-off limit is associated. If managementUnit is set, then the staffing group belongs to that management unit.Otherwise, if managementUnit is not set, it is a business unit level staffing group.At least one of managementUnit and staffingGroup must be set","$ref":"#/definitions/StaffingGroupReference"},"managementUnit":{"description":"The management unit to which this time-off limit is associated. If staffingGroup is set, then the limit is associated with that staffing group, which belongs to this management unit.At least one of managementUnit and staffingGroup must be set","$ref":"#/definitions/ManagementUnitReference"},"metadata":{"description":"Version metadata for the time-off limit","$ref":"#/definitions/WfmVersionedEntityMetadata"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"BuCreateTimeOffLimitRequest":{"type":"object","properties":{"staffingGroupId":{"type":"string","description":"The ID of the staffing group to which this time-off limit is associated. It can be either management unit or business unit level staffing group. One of managementUnitId or staffingGroupId must be set. This must not be set if managementUnitId has value"},"managementUnitId":{"type":"string","description":"The ID of the management unit to which this time-off limit is associated. One of managementUnitId or staffingGroupId must be set. This must not be set if staffingGroupId has value"}}},"BuSetTimeOffLimitValuesRequest":{"type":"object","required":["metadata"],"properties":{"values":{"type":"array","items":{"$ref":"#/definitions/BuTimeOffLimitRange"}},"metadata":{"description":"Version metadata for the time-off limit","$ref":"#/definitions/WfmVersionedEntityMetadata"}}},"BuTimeOffLimitRange":{"type":"object","required":["limitMinutesPerDay","startDate"],"properties":{"startDate":{"type":"string","format":"date","description":"Start date of the range. The end date is determined by the size of 'limitMinutesPerDay'. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"},"limitMinutesPerDay":{"type":"array","description":"The list of time-off limit values in minutes per day. If 'null' is specified, then the day-specific value is cleared. Such a day will have a value of 0","items":{"type":"integer","format":"int32"}}}},"BuTimeOffLimitReference":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"BuTimeOffLimitValueRange":{"type":"object","required":["allocatedMinutesPerInterval","granularity","limitMinutesPerInterval","metadata","startDate","timeOffLimit","waitlistedMinutesPerInterval","waitlistedRequestsPerInterval"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"timeOffLimit":{"description":"The ID of the time-off limit","$ref":"#/definitions/BuTimeOffLimitReference"},"startDate":{"type":"string","format":"date","description":"Start date of the requested date range, in ISO-8601 format. The end date is determined by the size of interval lists"},"granularity":{"type":"string","description":"Granularity choice for time-off limit","enum":["Daily"]},"limitMinutesPerInterval":{"type":"array","description":"A list of time-off limit values in minutes per granularity interval","items":{"type":"integer","format":"int32"}},"allocatedMinutesPerInterval":{"type":"array","description":"A list of allocated time-off minutes per granularity interval","items":{"type":"integer","format":"int32"}},"waitlistedMinutesPerInterval":{"type":"array","description":"A list of waitlisted time-off minutes per granularity interval","items":{"type":"integer","format":"int32"}},"waitlistedRequestsPerInterval":{"type":"array","description":"The current number of waitlisted time-off requests for every interval per granularity","items":{"type":"integer","format":"int32"}},"metadata":{"description":"Version metadata for the time-off limit","$ref":"#/definitions/WfmVersionedEntityMetadata"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"BuTimeOffLimitValuesResponse":{"type":"object","properties":{"values":{"type":"array","items":{"$ref":"#/definitions/BuTimeOffLimitValueRange"}}}},"ActivityCodesReference":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"ids":{"type":"array","description":"The IDs of activity codes","uniqueItems":true,"items":{"type":"string"}},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"BuTimeOffPlanListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/BuTimeOffPlanResponse"}},"downloadUrl":{"type":"string","description":"URL from which to fetch results for requests with a large result set. If populated, the downloaded data will conform to the same schema as would normally be returned, excepting downloaded data will never itself contain a downloadUrl"}}},"BuTimeOffPlanResponse":{"type":"object","required":["activityCodeIds","autoApprovalRule","countAgainstTimeOffLimits","daysBeforeStartToExpireFromWaitlist","enabled","metadata","name"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string","description":"The name of this time-off plan"},"activityCodeIds":{"type":"array","description":"The IDs of activity codes associated with this time-off plan","uniqueItems":true,"items":{"type":"string"}},"timeOffLimits":{"type":"array","description":"The IDs of time-off limits associated with this time-off plan","uniqueItems":true,"items":{"$ref":"#/definitions/BuTimeOffLimitReference"}},"autoApprovalRule":{"type":"string","description":"Auto approval rule for this time-off plan","enum":["Never","Always","CheckLimits","CheckActivityCodes","CheckLimitsAndActivityCodes"]},"daysBeforeStartToExpireFromWaitlist":{"type":"integer","format":"int32","description":"The number of days before the time-off request start date for when the request will be expired from the waitlist"},"hrisTimeOffType":{"description":"Time-off type, if this time-off plan is associated with the integration","$ref":"#/definitions/HrisTimeOffType"},"enabled":{"type":"boolean","description":"Whether this time-off plan is currently being used by agents"},"countAgainstTimeOffLimits":{"type":"boolean","description":"Whether this time-off plan counts against time-off limits"},"businessUnitAssociation":{"description":"Business unit association, if the time-off plan belongs to a business unit. managementUnitAssociation must not be set if this is populated","$ref":"#/definitions/TimeOffPlanBusinessUnitAssociation"},"managementUnitAssociation":{"description":"Management Unit association, if the time-off plan belongs to a management unit. businessUnitAssociation must not be set if this is populated","$ref":"#/definitions/TimeOffPlanManagementUnitAssociation"},"metadata":{"description":"Version metadata for the time-off plan","$ref":"#/definitions/WfmVersionedEntityMetadata"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"TimeOffPlanBusinessUnitAssociation":{"type":"object","properties":{"managementUnits":{"type":"array","description":"Management units to which this time-off plan applies. This must not be set if staffingGroups is populated","uniqueItems":true,"items":{"$ref":"#/definitions/ManagementUnitReference"}},"staffingGroups":{"type":"array","description":"Staffing groups to which this time-off plan applies. This must not be set if managementUnits is populated","uniqueItems":true,"items":{"$ref":"#/definitions/StaffingGroupReference"}}}},"TimeOffPlanManagementUnitAssociation":{"type":"object","required":["managementUnit"],"properties":{"managementUnit":{"description":"Management unit to which this time-off plan belongs","$ref":"#/definitions/ManagementUnitReference"},"staffingGroups":{"type":"array","description":"Staffing groups to which this time-off plan applies. If not defined, the plan applies to the management unit","uniqueItems":true,"items":{"$ref":"#/definitions/StaffingGroupReference"}}}},"BuUpdateTimeOffPlanRequest":{"type":"object","required":["metadata"],"properties":{"name":{"type":"string","description":"The name of this time-off plan"},"activityCodeIds":{"description":"The IDs of activity codes to associate with this time-off plan","$ref":"#/definitions/SetWrapperString"},"autoApprovalRule":{"type":"string","description":"Auto approval rule for this time-off plan","enum":["Never","Always","CheckLimits","CheckActivityCodes","CheckLimitsAndActivityCodes"]},"daysBeforeStartToExpireFromWaitlist":{"type":"integer","format":"int32","description":"The number of days before the time-off request start date for when the request will be expired from the waitlist"},"hrisTimeOffType":{"description":"Time-off type, if this time-off plan is associated with the integration","$ref":"#/definitions/ValueWrapperHrisTimeOffType"},"enabled":{"type":"boolean","description":"Whether this time-off plan should be used by agents"},"countAgainstTimeOffLimits":{"type":"boolean","description":"Whether this time-off plan should count against time-off limits"},"businessUnitAssociation":{"description":"Business unit association, if the time-off plan belongs to a business unit. managementUnitAssociation must not be set if this is populated","$ref":"#/definitions/UpdateTimeOffPlanBusinessUnitAssociation"},"managementUnitAssociation":{"description":"Management unit association, if the time-off plan belongs to a management unit. businessUnitAssociation must not be set if this is populated","$ref":"#/definitions/UpdateTimeOffPlanManagementUnitAssociation"},"metadata":{"description":"Version metadata for this time-off plan","$ref":"#/definitions/WfmVersionedEntityMetadata"}}},"UpdateTimeOffPlanBusinessUnitAssociation":{"type":"object","properties":{"managementUnitIds":{"description":"The IDs of management units to which this time-off plan applies. This must not be set if staffingGroupIds is populated","$ref":"#/definitions/SetWrapperString"},"staffingGroupIds":{"description":"The IDs of staffing groups to which this time-off plan applies. This must not be set if managementUnitIds is populated","$ref":"#/definitions/SetWrapperString"}}},"UpdateTimeOffPlanManagementUnitAssociation":{"type":"object","properties":{"staffingGroupIds":{"description":"The IDs of staffing groups to which this time-off plan applies. If not defined, the plan is applied to the management unit","$ref":"#/definitions/SetWrapperString"}}},"BuCreateTimeOffPlanRequest":{"type":"object","required":["name"],"properties":{"name":{"type":"string","description":"The name of this time-off plan"},"activityCodeIds":{"type":"array","description":"The IDs of activity codes to associate with this time-off plan","uniqueItems":true,"items":{"type":"string"}},"autoApprovalRule":{"type":"string","description":"Auto approval rule for this time-off plan. Default is Never","enum":["Never","Always","CheckLimits","CheckActivityCodes","CheckLimitsAndActivityCodes"]},"daysBeforeStartToExpireFromWaitlist":{"type":"integer","format":"int32","description":"The number of days before the time-off request start date for when the request will be expired from the waitlist. Default is 0"},"hrisTimeOffType":{"description":"Time-off type, if this time-off plan is associated with the integration","$ref":"#/definitions/HrisTimeOffType"},"enabled":{"type":"boolean","description":"Whether this time-off plan should be used by agents. Default is true"},"countAgainstTimeOffLimits":{"type":"boolean","description":"Whether this time-off plan should count against time-off limits. Default is false"},"businessUnitAssociation":{"description":"Business unit association, if the time-off plan belongs to a business unit. managementUnitAssociation must not be set if this is populated","$ref":"#/definitions/CreateTimeOffPlanBusinessUnitAssociation"},"managementUnitAssociation":{"description":"Management unit association, if the time-off plan belongs to a management unit. businessUnitAssociation must not be set if this is populated","$ref":"#/definitions/CreateTimeOffPlanManagementUnitAssociation"}}},"CreateTimeOffPlanBusinessUnitAssociation":{"type":"object","properties":{"managementUnitIds":{"type":"array","description":"The IDs of management units to which this time-off plan applies. This must not be set if staffingGroupIds is populated","uniqueItems":true,"items":{"type":"string"}},"staffingGroupIds":{"type":"array","description":"The IDs of staffing groups to which this time-off plan applies. This must not be set if managementUnitIds is populated","uniqueItems":true,"items":{"type":"string"}}}},"CreateTimeOffPlanManagementUnitAssociation":{"type":"object","required":["managementUnitId"],"properties":{"managementUnitId":{"type":"string","description":"The ID of the management unit to which this time-off plan belongs"},"staffingGroupIds":{"type":"array","description":"A IDs of staffing groups to which this time-off plan applies. If not defined, the plan is applied to the management unit","uniqueItems":true,"items":{"type":"string"}}}},"WorkPlanBidGroupSummary":{"type":"object","required":["agentCount","managementUnit","name","planningGroupCount","workPlanCount"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string","description":"The name assigned to this bid group"},"managementUnit":{"description":"The management unit this bid group belongs to","$ref":"#/definitions/ManagementUnitReference"},"agentCount":{"type":"integer","format":"int32","description":"The number of agents in this bid group"},"workPlanCount":{"type":"integer","format":"int32","description":"The number of work plans in this bid group"},"planningGroupCount":{"type":"integer","format":"int32","description":"The number of planning groups in this bid group"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"WorkPlanBidGroupSummaryList":{"type":"object","required":["workPlanBidGroupSummaryList"],"properties":{"workPlanBidGroupSummaryList":{"type":"array","description":"List of work plan bid group summary","items":{"$ref":"#/definitions/WorkPlanBidGroupSummary"}}}},"AgentCountRange":{"type":"object","required":["maximum","minimum"],"properties":{"minimum":{"type":"integer","format":"int32","description":"The minimum value of agent count per work plan"},"maximum":{"type":"integer","format":"int32","description":"The maximum value of agent count per work plan"}}},"BidGroupWorkPlanResponse":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"managementUnit":{"description":"The management unit to which this work plan belongs.  Nullable in some routes","$ref":"#/definitions/ManagementUnitReference"},"overrideAgentCount":{"type":"integer","format":"int32","description":"The modified agent count for this work plan"},"suggestedAgentCount":{"type":"integer","format":"int32","description":"The number of agents needed for this work plan to produce the optimal schedule","readOnly":true},"agentCountRange":{"description":"The range of agent slot count per work plan. The suggested slot count must be in agent count range","readOnly":true,"$ref":"#/definitions/AgentCountRange"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"WorkPlanBidGroup":{"type":"object","required":["agents","managementUnit","name","planningGroups","workPlans"],"properties":{"name":{"type":"string","description":"The name of the work plan bid group"},"managementUnit":{"description":"The management unit this bid group belongs to","$ref":"#/definitions/ManagementUnitReference"},"agents":{"type":"array","description":"The list of agents who participate in this bid group","items":{"$ref":"#/definitions/UserReference"}},"workPlans":{"type":"array","description":"The list of work plans used in this bid group","items":{"$ref":"#/definitions/BidGroupWorkPlanResponse"}},"planningGroups":{"type":"array","description":"The list of planning groups selected in this bid group","items":{"$ref":"#/definitions/PlanningGroupReference"}}}},"WorkPlanBidGroupResponse":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"workPlanBidGroup":{"description":"The work plan bid group","$ref":"#/definitions/WorkPlanBidGroup"},"metadata":{"description":"The meta data of the bid group","$ref":"#/definitions/WorkPlanBidMetadata"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"WorkPlanBidMetadata":{"type":"object","required":["createdBy","createdDate"],"properties":{"createdBy":{"description":"The user who created the associated entity","$ref":"#/definitions/UserReference"},"createdDate":{"type":"string","format":"date-time","description":"The date the entity created. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"modifiedBy":{"description":"The user who modified the entity","$ref":"#/definitions/UserReference"},"modifiedDate":{"type":"string","format":"date-time","description":"The entity last modified date. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"}}},"BidGroupWorkPlanRequest":{"type":"object","required":["workPlanId"],"properties":{"workPlanId":{"type":"string","description":"The ID of the work plan used in the bid group"},"overrideAgentCount":{"type":"integer","format":"int32","description":"The modified agent count for this work plan"},"suggestedAgentCount":{"type":"integer","format":"int32","description":"The number of agents needed for this work plan to produce the optimal schedule","readOnly":true},"agentCountRange":{"description":"The range of agent slot count per work plan. The suggested slot count must be in agent count range","readOnly":true,"$ref":"#/definitions/AgentCountRange"}}},"WorkPlanBidGroupCreate":{"type":"object","required":["agentIds","managementUnitId","name","planningGroupIds","workPlans"],"properties":{"name":{"type":"string","description":"The name of the work plan bid group"},"managementUnitId":{"type":"string","description":"The management unit ID this bid group belongs to"},"agentIds":{"type":"array","description":"Agent IDs who participate in this bid group","items":{"type":"string"}},"workPlans":{"type":"array","description":"The list of work plans used in this bid group","items":{"$ref":"#/definitions/BidGroupWorkPlanRequest"}},"planningGroupIds":{"type":"array","description":"The planning group IDs selected in this bid group","items":{"type":"string"}}}},"ListWrapperBidGroupWorkPlanRequest":{"type":"object","properties":{"values":{"type":"array","items":{"$ref":"#/definitions/BidGroupWorkPlanRequest"}}}},"WorkPlanBidGroupUpdate":{"type":"object","properties":{"name":{"type":"string","description":"The name of the work plan bid group"},"managementUnitId":{"type":"string","description":"The management unit ID used for this work plan bid group"},"agentIds":{"description":"Agent IDs who participate in this bid group","$ref":"#/definitions/ListWrapperString"},"workPlans":{"description":"The list of work plans used in this bid group","$ref":"#/definitions/ListWrapperBidGroupWorkPlanRequest"},"planningGroupIds":{"description":"The planning group IDs selected in this bid group","$ref":"#/definitions/ListWrapperString"}}},"AdminAgentWorkPlanBiddingPreference":{"type":"object","required":["agent","submitted"],"properties":{"agent":{"description":"The agent to whom this work plan bidding preference applies","$ref":"#/definitions/UserReference"},"submitted":{"type":"boolean","description":"Whether the preference is submitted"},"assignedWorkPlan":{"description":"The work plan assigned to the agent by the bid process","$ref":"#/definitions/WorkPlanReference"},"overriddenWorkPlan":{"description":"The work plan that overrides the assigned work plan for the agent","$ref":"#/definitions/WorkPlanReference"},"overrideReason":{"type":"string","description":"The reason why the assigned work plan has been overridden. This must be null without an override work plan","enum":["UnableToBid","ChangeOfCircumstance","NewHire","EmployeeMove"]},"priorities":{"type":"array","description":"The agent priorities for the list of work plans. The index of the priorities should match with the list of work plans that belong to bid group. It contains null if priority is not set for the work plan","items":{"type":"integer","format":"int32"}}}},"AdminAgentWorkPlanPreferenceResponse":{"type":"object","required":["agentWorkPlanBidPreferences","workPlans"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"workPlans":{"type":"array","description":"The list of work plans that belong to this bid group","items":{"$ref":"#/definitions/WorkPlanReference"}},"agentWorkPlanBidPreferences":{"type":"array","description":"The list of agents work plan bidding preferences","items":{"$ref":"#/definitions/AdminAgentWorkPlanBiddingPreference"}},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"AgentBidWorkPlanOverrideRequest":{"type":"object","required":["agentId"],"properties":{"agentId":{"type":"string","description":"The ID of agent"},"overrideWorkPlanId":{"type":"string","description":"The ID of the work plan that overrides the assigned work plan for the agent"},"overrideReason":{"type":"string","description":"The reason for overriding the assigned work plan. This must be null if overrideWorkPlanId is not specified","enum":["UnableToBid","ChangeOfCircumstance","NewHire","EmployeeMove"]}}},"AgentsBidAssignedWorkPlanOverrideRequest":{"type":"object","required":["agentWorkPlanOverrides"],"properties":{"agentWorkPlanOverrides":{"type":"array","description":"The list of agent work plan overrides","items":{"$ref":"#/definitions/AgentBidWorkPlanOverrideRequest"}}}},"BuShortTermForecastWeekReference":{"type":"object","required":["id","weekDate","weekNumber"],"properties":{"id":{"type":"string","description":"Forecast id used in this work plan bid"},"weekDate":{"type":"string","format":"date","description":"The weekDate of the short term forecast in yyyy-MM-dd format. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"},"description":{"type":"string","description":"The description of the short term forecast","readOnly":true},"weekNumber":{"type":"integer","format":"int32","description":"The week number used for this bid. First week starts with number 1"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"WorkPlanBid":{"type":"object","required":["agentRankingType","bidWindowEndDate","bidWindowStartDate","effectiveDate","id","name","rankingTiebreakerType","status","workPlanFieldsVisibleToAgents"],"properties":{"id":{"type":"string","description":"The ID of the work plan bid"},"name":{"type":"string","description":"The name of the work plan bid"},"forecast":{"description":"The selected forecast in this work plan bid","$ref":"#/definitions/BuShortTermForecastWeekReference"},"bidWindowStartDate":{"type":"string","format":"date","description":"The bid start date where agents start participate in work plan bidding. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"},"bidWindowEndDate":{"type":"string","format":"date","description":"The bid end date. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"},"effectiveDate":{"type":"string","format":"date","description":"The date when agents will be assigned to the new work plan. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"},"status":{"type":"string","description":"The state of the bid","enum":["Draft","Locked","Optimized","Scheduled","Open","Closed","Processed","Published"]},"agentRankingType":{"type":"string","description":"The type of agent ranking selected for this bid","enum":["HireDate","Performance"]},"rankingTiebreakerType":{"type":"string","description":"Ranking tiebreaker","enum":["HireDate","Performance","Custom","RandomlyAssign"]},"publishedDate":{"type":"string","format":"date-time","description":"The date the work plan bid published. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"workPlanFieldsVisibleToAgents":{"type":"array","description":"The work plan fields visible to agents whenever work plan preferences are made","items":{"type":"string","enum":["Name","PaidHours"]}},"metadata":{"description":"The meta data of this bid","$ref":"#/definitions/WorkPlanBidMetadata"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}},"description":"Work plan bid response"},"CreateWorkPlanBid":{"type":"object","required":["agentRankingType","bidWindowEndDate","bidWindowStartDate","effectiveDate","name","rankingTiebreakerType","workPlanFieldsVisibleToAgents"],"properties":{"name":{"type":"string","description":"The name of the work plan bid"},"forecast":{"description":"The selected forecast in this work plan bid","$ref":"#/definitions/BuShortTermForecastWeekReference"},"bidWindowStartDate":{"type":"string","format":"date","description":"The bid start date where agents start participate in work plan bidding in yyyy-MM-dd format. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"},"bidWindowEndDate":{"type":"string","format":"date","description":"The bid end date in yyyy-MM-dd format. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"},"effectiveDate":{"type":"string","format":"date","description":"The date when agents will be assigned to the new work plan in yyyy-MM-dd format. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"},"agentRankingType":{"type":"string","description":"The type of agent ranking selected for this bid","enum":["HireDate","Performance"]},"rankingTiebreakerType":{"type":"string","description":"Ranking tiebreaker to be used","enum":["HireDate","Performance","Custom","RandomlyAssign"]},"workPlanFieldsVisibleToAgents":{"type":"array","description":"The work plan fields visible to agents whenever work plan preferences are made","items":{"type":"string","enum":["Name","PaidHours"]}}},"description":"Create work plan bid model"},"WorkPlanBidListResponse":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/WorkPlanBid"}}}},"ListWrapperAgentWorkPlanField":{"type":"object","properties":{"values":{"type":"array","items":{"type":"string","enum":["Name","PaidHours"]}}}},"UpdateWorkPlanBid":{"type":"object","properties":{"name":{"type":"string","description":"The name of the work plan bid"},"forecast":{"description":"The selected forecast in this work plan bid","$ref":"#/definitions/BuShortTermForecastWeekReference"},"bidWindowStartDate":{"type":"string","format":"date","description":"The bid start date where agents start participate in work plan bidding in yyyy-MM-dd format. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"},"bidWindowEndDate":{"type":"string","format":"date","description":"The bid end date in yyyy-MM-dd format. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"},"effectiveDate":{"type":"string","format":"date","description":"The date when agents will be assigned to the new work plan in yyyy-MM-dd format. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"},"agentRankingType":{"type":"string","description":"The type of agent ranking selected for this bid","enum":["HireDate","Performance"]},"rankingTiebreakerType":{"type":"string","description":"Ranking tiebreaker","enum":["HireDate","Performance","Custom","RandomlyAssign"]},"workPlanFieldsVisibleToAgents":{"description":"The work plan fields visible to agents whenever work plan preferences are made","$ref":"#/definitions/ListWrapperAgentWorkPlanField"},"status":{"type":"string","description":"The state of the bid","enum":["Draft","Locked","Optimized","Scheduled","Open","Closed","Processed","Published"]}},"description":"Update work plan bid model"},"CopyWorkPlanBid":{"type":"object","required":["name"],"properties":{"name":{"type":"string","description":"The name of the new work plan bid"}}},"Workbin":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string","description":"Workbin name"},"division":{"description":"The division to which this entity belongs.","$ref":"#/definitions/Division"},"description":{"type":"string","description":"Workbin description"},"dateCreated":{"type":"string","format":"date-time","description":"The creation date of the Workbin. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"dateModified":{"type":"string","format":"date-time","description":"The modified date of the Workbin. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"modifiedBy":{"description":"The id of the User who modified the Workbin.","$ref":"#/definitions/UserReference"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"WorkbinQueryEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/Workbin"}},"nextUri":{"type":"string"},"selfUri":{"type":"string"},"previousUri":{"type":"string"},"after":{"type":"string"},"count":{"type":"integer","format":"int32","description":"Count of items returned by the query. Refer to the \"select\" request parameter for more information."}}},"WorkbinQueryRequest":{"type":"object","required":["filters"],"properties":{"pageSize":{"type":"integer","format":"int32","description":"Limit the number of entities to return. It is not guaranteed that the requested number of entities will be filled in a single request. If an `after` key is returned as part of the response it is possible that more entities that match the filter criteria exist. Maximum of 200."},"select":{"type":"string","description":"Specify the value 'Count' for this parameter in order to return only the record count.","enum":["Count"]},"filters":{"type":"array","description":"List of filter objects to be used in the search.","items":{"$ref":"#/definitions/WorkitemFilter"}},"attributes":{"type":"array","description":"List of entity attributes to be retrieved in the result.","items":{"type":"string"}},"after":{"type":"string","description":"The cursor that points to the end of the set of entities that has been returned."},"sort":{"description":"Sort","$ref":"#/definitions/WorkbinQuerySort"}}},"WorkbinQuerySort":{"type":"object","properties":{"name":{"type":"string","description":"Specify an attribute for sorting. It's possible to use an attribute both for sorting and in the query at the same time, but these restrictions apply: Only the operators EQ, LT, LTE, GT, GTE, BETWEEN and BEGINS_WITH are supported and the attribute can't be present in more than one filter.","enum":["dateModified","name"]},"ascending":{"type":"boolean","description":"Sort Ascending"}}},"WorkitemFilter":{"type":"object","required":["name","operator","type","values"],"properties":{"name":{"type":"string","description":"Attribute name."},"type":{"type":"string","description":"Attribute type.","enum":["String","Int"]},"operator":{"type":"string","description":"Filter operator.","enum":["EQ","NEQ","GT","LT","GTE","LTE","IN","CONTAINS","BETWEEN","BEGINS_WITH"]},"values":{"type":"array","description":"List of values to be used in the filter.","items":{"type":"string"}}}},"WorkbinUpdate":{"type":"object","properties":{"name":{"type":"string","description":"Workbin name. Valid length between 3 and 256 characters."},"description":{"type":"string","description":"Workbin description. Maximum length of 512 characters."}}},"WorkbinCreate":{"type":"object","required":["name"],"properties":{"name":{"type":"string","description":"Workbin name. Valid length between 3 and 256 characters."},"description":{"type":"string","description":"Workbin description. Maximum length of 512 characters."},"divisionId":{"type":"string","description":"The ID of the division the Workbin belongs to. Defaults to home division ID."}}},"AutoStatusTransitionDetail":{"type":"object","properties":{"nextStatus":{"description":"Next status of auto status transition.","$ref":"#/definitions/WorkitemStatusReference"},"dateOfTransition":{"type":"string","format":"date-time","description":"Date at which auto status transition occurs. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"errorDetails":{"description":"This property will be set if auto status transition is failed.","$ref":"#/definitions/TaskManagementErrorDetails"}}},"ExternalContactReference":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object."},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"TaskManagementErrorDetails":{"type":"object","properties":{"code":{"type":"string","description":"System defined error code for the error."},"message":{"type":"string","description":"Error message."}}},"WorkbinReference":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object."},"name":{"type":"string"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"Workitem":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string","description":"The name of the Workitem."},"division":{"description":"The division to which this entity belongs.","$ref":"#/definitions/Division"},"type":{"description":"The Worktype of the Workitem.","$ref":"#/definitions/WorktypeReference"},"description":{"type":"string","description":"The description of the Workitem."},"language":{"description":"The language of the Workitem.","$ref":"#/definitions/LanguageReference"},"utilizationLabel":{"description":"The utilization label of the Workitem.","$ref":"#/definitions/WorkitemUtilizationLabelReference"},"priority":{"type":"integer","format":"int32","description":"The priority of the Workitem. The valid range is between -25,000,000 and 25,000,000."},"dateCreated":{"type":"string","format":"date-time","description":"The creation date of the Workitem. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"dateModified":{"type":"string","format":"date-time","description":"The modified date of the Workitem. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"dateDue":{"type":"string","format":"date-time","description":"The due date of the Workitem. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"dateExpires":{"type":"string","format":"date-time","description":"The expiry date of the Workitem. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"durationSeconds":{"type":"integer","format":"int32","description":"The estimated duration in seconds to complete the workitem."},"ttl":{"type":"integer","format":"int32","description":"The time to live of the Workitem in seconds."},"status":{"description":"The current Status of the Workitem.","$ref":"#/definitions/WorkitemStatusReference"},"statusCategory":{"type":"string","description":"The Category of the current Status of the Workitem.","enum":["Open","InProgress","Waiting","Closed","Unknown"]},"dateStatusChanged":{"type":"string","format":"date-time","description":"The State change date. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"dateClosed":{"type":"string","format":"date-time","description":"The date the Workitem was closed. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"workbin":{"description":"The Workbin that contains the Workitem.","$ref":"#/definitions/WorkbinReference"},"reporter":{"description":"The reporter of the Workitem.","$ref":"#/definitions/UserReferenceWithName"},"assignee":{"description":"The assignee of the Workitem.","$ref":"#/definitions/UserReferenceWithName"},"externalContact":{"description":"The external contact of the Workitem.","$ref":"#/definitions/ExternalContactReference"},"externalTag":{"type":"string","description":"The external tag of the Workitem."},"modifiedBy":{"description":"The User who modified the Workitem.","$ref":"#/definitions/UserReference"},"queue":{"description":"The Workitems queue.","$ref":"#/definitions/WorkitemQueueReference"},"assignmentState":{"type":"string","description":"The assignment state of the workitem.","enum":["Unknown","AcdStarted","Alerting","AlertTimeout","AcdCancelled","Terminated","Idle","Declined","Connected","Disconnected","Parked","Held","AcdExpired"]},"dateAssignmentStateChanged":{"type":"string","format":"date-time","description":"The assignment state change date. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"alertTimeoutSeconds":{"type":"integer","format":"int32","description":"The duration in seconds before an alert will timeout."},"skills":{"type":"array","description":"The skills of the Workitem.","items":{"$ref":"#/definitions/RoutingSkillReference"}},"preferredAgents":{"type":"array","description":"The preferred agents of the Workitem.","items":{"$ref":"#/definitions/UserReference"}},"autoStatusTransition":{"type":"boolean","description":"Set it to false to disable auto status transition. By default, it is enabled."},"schema":{"description":"The schema defining the custom fields of the Workitem. The schema is inherited from the Workitems Worktype at creation time.","$ref":"#/definitions/WorkitemSchema"},"customFields":{"type":"object","description":"Custom fields defined in the schema referenced by the Workitem.","additionalProperties":{"type":"object"}},"autoStatusTransitionDetail":{"description":"Auto status transition details of Workitem.","$ref":"#/definitions/AutoStatusTransitionDetail"},"scoredAgents":{"type":"array","description":"A list of scored agents for the Workitem.","items":{"$ref":"#/definitions/WorkitemScoredAgent"}},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"WorkitemQueueReference":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object."},"name":{"type":"string"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"WorkitemSchema":{"type":"object","required":["version"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"version":{"type":"integer","format":"int32","description":"The version of the Workitem custom attribute schema."},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"WorkitemScoredAgent":{"type":"object","properties":{"agent":{"description":"The agent","$ref":"#/definitions/UserReference"},"score":{"type":"integer","format":"int32","description":"Agent's score for the workitem, from 0 - 100, higher being better"}}},"WorkitemStatusReference":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object."},"name":{"type":"string"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"WorkitemUtilizationLabelReference":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object."},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"WorktypeReference":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object."},"name":{"type":"string"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"WorkitemCreate":{"type":"object","required":["name","typeId"],"properties":{"name":{"type":"string","description":"The name of the Workitem. Valid length between 3 and 256 characters."},"priority":{"type":"integer","format":"int32","description":"The priority of the Workitem. The valid range is between -25,000,000 and 25,000,000."},"dateDue":{"type":"string","format":"date-time","description":"The due date of the Workitem. Can not be greater than 365 days from the current time. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"dateExpires":{"type":"string","format":"date-time","description":"The expiry date of the Workitem. Can not be greater than 365 days from the current time. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"durationSeconds":{"type":"integer","format":"int32","description":"The estimated duration in seconds to complete the Workitem. Maximum of 365 days."},"ttl":{"type":"integer","format":"int32","description":"The epoch timestamp in seconds specifying the time to live for the Workitem. Can not be greater than 365 days from the current time."},"statusId":{"type":"string","description":"The ID of the Status of the Workitem."},"workbinId":{"type":"string","description":"The ID of Workbin that contains the Workitem."},"autoStatusTransition":{"type":"boolean","description":"Set it to false to disable auto status transition. By default, it is enabled."},"description":{"type":"string","description":"The description of the Workitem. Maximum length of 512 characters."},"typeId":{"type":"string","description":"The ID of the Worktype of the Workitem."},"customFields":{"type":"object","description":"Custom fields defined in the schema referenced by the worktype of the workitem.","additionalProperties":{"type":"object"}},"queueId":{"type":"string","description":"The ID of the Workitems queue. Must be a valid UUID."},"assigneeId":{"type":"string","description":"The ID of the assignee of the Workitem. Must be a valid UUID."},"wrapupCode":{"type":"string","description":"The ID of the wrapup. Must be a valid UUID."},"scoredAgents":{"type":"array","description":"A list of scored agents for the Workitem. A workitem can have a maximum of 20 scored agents.","items":{"$ref":"#/definitions/WorkitemScoredAgentRequest"}},"languageId":{"type":"string","description":"The ID of language of the Workitem. Must be a valid UUID."},"utilizationLabelId":{"type":"string","description":"The ID of utilization label of the Workitem. Must be a valid UUID."},"externalContactId":{"type":"string","description":"The ID of the external contact of the Workitem. Must be a valid UUID."},"externalTag":{"type":"string","description":"The external tag of the Workitem."},"skillIds":{"type":"array","description":"The skill IDs of the Workitem. Must be valid UUIDs.","items":{"type":"string"}},"preferredAgentIds":{"type":"array","description":"The preferred agent IDs of the Workitem. Must be valid UUIDs.","items":{"type":"string"}}}},"WorkitemScoredAgentRequest":{"type":"object","properties":{"id":{"type":"string","description":"An agents ID. Must be a valid UUID."},"score":{"type":"integer","format":"int32","description":"Agent's score for the workitem, from 0 - 100, higher being better"}}},"WorkitemQueryJobError":{"type":"object","properties":{"code":{"type":"string","description":"System defined error code for the error."},"message":{"type":"string","description":"Error message for the failed job."}}},"WorkitemQueryJobResponse":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"state":{"type":"string","description":"The state of the query job","enum":["Queued","Running","Succeeded","Failed"]},"dateStarted":{"type":"string","format":"date-time","description":"The date the job was started. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"dateFinished":{"type":"string","format":"date-time","description":"The date the job finished. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"error":{"description":"The error associated with the query job, if the state is Failed","$ref":"#/definitions/WorkitemQueryJobError"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"WorkitemQueryJobCreate":{"type":"object","required":["filters"],"properties":{"pageSize":{"type":"integer","format":"int32","description":"The total page size requested. Default 25","minimum":1,"maximum":200},"pageNumber":{"type":"integer","format":"int32","description":"The page number requested","minimum":1},"filters":{"type":"array","description":"List of filter objects to be used in the search.","items":{"$ref":"#/definitions/WorkitemQueryJobFilter"}},"expands":{"type":"array","description":"List of entity attributes to be expanded in the result.","items":{"type":"string","enum":["type","workbin","status","assignee","reporter","queue"]}},"attributes":{"type":"array","description":"List of entity attributes to be retrieved in the result.","items":{"type":"string"}},"sort":{"description":"Sort","$ref":"#/definitions/WorkitemQueryJobSort"}}},"WorkitemQueryJobFilter":{"type":"object","required":["name","operator","values"],"properties":{"name":{"type":"string","description":"Attribute name."},"operator":{"type":"string","description":"Filter operator.","enum":["EQ","NEQ","GT","LT","GTE","LTE","IN","CONTAINS","BETWEEN","BEGINS_WITH"]},"values":{"type":"array","description":"List of values to be used in the filter.","items":{"type":"string"}}}},"WorkitemQueryJobSort":{"type":"object","properties":{"name":{"type":"string","description":"Specify an attribute for sorting.","enum":["dateDue","priority"]},"ascending":{"type":"boolean","description":"Sort Ascending"}}},"WorkitemPagedEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/Workitem"}},"pageSize":{"type":"integer","format":"int32","description":"The total page size requested"},"pageNumber":{"type":"integer","format":"int32","description":"The page number requested"}}},"WorkitemTerminate":{"type":"object","properties":{"statusId":{"type":"string","description":"The ID of the status the workitem should be updated to when terminating. The status must be a 'Closed' category status."}}},"WorkitemUpdate":{"type":"object","properties":{"name":{"type":"string","description":"The name of the Workitem. Valid length between 3 and 256 characters."},"priority":{"type":"integer","format":"int32","description":"The priority of the Workitem. The valid range is between -25,000,000 and 25,000,000."},"dateDue":{"type":"string","format":"date-time","description":"The due date of the Workitem. Can not be greater than 365 days from the current time. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"dateExpires":{"type":"string","format":"date-time","description":"The expiry date of the Workitem. Can not be greater than 365 days from the current time. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"durationSeconds":{"type":"integer","format":"int32","description":"The estimated duration in seconds to complete the Workitem. Maximum of 365 days."},"ttl":{"type":"integer","format":"int32","description":"The epoch timestamp in seconds specifying the time to live for the Workitem. Can not be greater than 365 days from the current time."},"statusId":{"type":"string","description":"The ID of the Status of the Workitem."},"workbinId":{"type":"string","description":"The ID of Workbin that contains the Workitem."},"autoStatusTransition":{"type":"boolean","description":"Set it to false to disable auto status transition. By default, it is enabled."},"description":{"type":"string","description":"The description of the Workitem. Maximum length of 512 characters."},"dateClosed":{"type":"string","format":"date-time","description":"The closed date of the Workitem. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"assignmentState":{"type":"string","description":"The assignment state of the Workitem.","enum":["Unknown","AcdStarted","Alerting","AlertTimeout","AcdCancelled","Terminated","Idle","Declined","Connected","Disconnected","Parked","Held","AcdExpired"]},"assignmentOperation":{"type":"string","description":"Set this value to AgentAssignmentAlerting and supply an 'assigneeId' to assign the workitem to an agent and alert the agent of the assignment. Set this value to QueueAssignmentAlerting and supply a 'queueId' to route the workitem to an agent who is a member of the queue and alert the agent.","enum":["AgentAssignmentAlerting","QueueAssignmentAlerting"]},"customFields":{"type":"object","description":"Custom fields defined in the schema referenced by the worktype of the workitem. If set to {}, the existing keys and values will be removed.","additionalProperties":{"type":"object"}},"queueId":{"type":"string","description":"The ID of the Workitems queue. Must be a valid UUID."},"assigneeId":{"type":"string","description":"The ID of the assignee of the Workitem. If supplied it must be a valid UUID."},"scoredAgents":{"type":"array","description":"A list of scored agents for the Workitem. A workitem can have a maximum of 20 scored agents.","items":{"$ref":"#/definitions/WorkitemScoredAgentRequest"}},"externalContactId":{"type":"string","description":"The ID of the external contact of the Workitem. Must be a valid UUID."},"externalTag":{"type":"string","description":"The external tag of the Workitem."},"skillIds":{"type":"array","description":"The skill IDs of the Workitem. Must be valid UUIDs.","items":{"type":"string"}},"languageId":{"type":"string","description":"The ID of language of the Workitem. Must be a valid UUID."},"utilizationLabelId":{"type":"string","description":"The ID of the utilization label of the Workitem. Must be a valid UUID."},"preferredAgentIds":{"type":"array","description":"The preferred agent IDs of the Workitem. Must be valid UUIDs.","items":{"type":"string"}}}},"WorkitemManualAssign":{"type":"object","required":["id"],"properties":{"id":{"type":"string","description":"The globally unique identifier for this user."}}},"WorkitemReference":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object."},"name":{"type":"string"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"WorkitemWrapup":{"type":"object","properties":{"workitem":{"description":"Workitem that the wrapup code has been added to.","$ref":"#/definitions/WorkitemReference"},"wrapupCode":{"description":"The wrapup code used in the workitem.","$ref":"#/definitions/WrapupIdReference"},"modifiedBy":{"description":"The user who added the wrapup code to the workitem.","$ref":"#/definitions/UserReference"},"user":{"description":"The user for whom wrapup code was added. This may be the same as modifiedBy.","$ref":"#/definitions/UserReference"},"dateModified":{"type":"string","format":"date-time","description":"The modified date of the Workitem when the wrapup code was added. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"}}},"WrapupIdReference":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object."},"name":{"type":"string"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"WorkitemWrapupUpdate":{"type":"object","required":["action","wrapupCode"],"properties":{"action":{"type":"string","description":"Action to be performed for the wrapup code.","enum":["Add","Remove"]},"wrapupCode":{"type":"string","description":"The wrapup code which will be added/removed."}}},"WorkitemWrapupEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/WorkitemWrapup"}},"nextUri":{"type":"string"},"selfUri":{"type":"string"},"previousUri":{"type":"string"}}},"WorkitemStatus":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"category":{"type":"string","description":"The Category of the Status.","enum":["Open","InProgress","Waiting","Closed","Unknown"]},"destinationStatuses":{"type":"array","description":"The Statuses the Status can transition to.","items":{"$ref":"#/definitions/WorkitemStatusReference"}},"description":{"type":"string","description":"The description of the Status."},"defaultDestinationStatus":{"description":"Default destination status to which this Status will transition to if auto status transition enabled.","$ref":"#/definitions/WorkitemStatusReference"},"statusTransitionDelaySeconds":{"type":"integer","format":"int32","description":"Delay in seconds for auto status transition"},"statusTransitionTime":{"type":"string","format":"local-time","description":"Time is represented as an ISO-8601 string without a timezone. For example: HH:mm:ss.SSS"},"worktype":{"description":"The Worktype containing the Status.","$ref":"#/definitions/WorktypeReference"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"WorkitemStatusUpdate":{"type":"object","properties":{"name":{"type":"string","description":"The name of the Status. Valid length between 3 and 256 characters."},"destinationStatusIds":{"type":"array","description":"A list of destination Statuses where a Workitem with this Status can transition to. If the list is empty Workitems with this Status can transition to all other Statuses defined on the Worktype. A Status can have a maximum of 24 destinations.","items":{"type":"string"}},"description":{"type":"string","description":"The description of the Status. Maximum length of 512 characters."},"defaultDestinationStatusId":{"type":"string","description":"Default destination status to which this Status will transition to if auto status transition enabled."},"statusTransitionDelaySeconds":{"type":"integer","format":"int32","description":"Delay in seconds for auto status transition. Required if defaultDestinationStatusId is provided."},"statusTransitionTime":{"type":"string","format":"local-time","description":"Time is represented as an ISO-8601 string without a timezone. For example: HH:mm:ss.SSS"}}},"Worktype":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string","description":"The name of the Worktype."},"division":{"description":"The division to which this entity belongs.","$ref":"#/definitions/Division"},"description":{"type":"string","description":"The description of the Worktype."},"dateCreated":{"type":"string","format":"date-time","description":"The creation date of the Worktype. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"dateModified":{"type":"string","format":"date-time","description":"The modified date of the Worktype. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"defaultWorkbin":{"description":"The default Workbin for Workitems created from the Worktype.","$ref":"#/definitions/WorkbinReference"},"defaultStatus":{"description":"The default status for Workitems created from the Worktype.","$ref":"#/definitions/WorkitemStatusReference"},"statuses":{"type":"array","description":"The list of possible statuses for Workitems created from the Worktype.","items":{"$ref":"#/definitions/WorkitemStatus"}},"defaultDurationSeconds":{"type":"integer","format":"int32","description":"The default duration in seconds for Workitems created from the Worktype."},"defaultExpirationSeconds":{"type":"integer","format":"int32","description":"The default expiration time in seconds for Workitems created from the Worktype."},"defaultDueDurationSeconds":{"type":"integer","format":"int32","description":"The default due duration in seconds for Workitems created from the Worktype."},"defaultPriority":{"type":"integer","format":"int32","description":"The default priority for Workitems created from the Worktype. The valid range is between -25,000,000 and 25,000,000."},"defaultLanguage":{"description":"The default language for Workitems created from the Worktype.","$ref":"#/definitions/LanguageReference"},"defaultTtlSeconds":{"type":"integer","format":"int32","description":"The default time to time to live in seconds for Workitems created from the Worktype."},"modifiedBy":{"description":"The id of the User who modified the Worktype.","$ref":"#/definitions/UserReference"},"defaultQueue":{"description":"The default queue for Workitems created from the Worktype.","$ref":"#/definitions/WorkitemQueueReference"},"defaultSkills":{"type":"array","description":"The default skills for Workitems created from the Worktype.","items":{"$ref":"#/definitions/RoutingSkillReference"}},"assignmentEnabled":{"type":"boolean","description":"When set to true, Workitems will be sent to the queue of the Worktype as they are created. Default value is false."},"schema":{"description":"The schema defining the custom attributes for Workitems created from the Worktype.","$ref":"#/definitions/WorkitemSchema"},"serviceLevelTarget":{"type":"integer","format":"int32","description":"The target service level for Workitems created from the Worktype. The default value is 100."},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"WorkitemStatusCreate":{"type":"object","required":["category","name"],"properties":{"name":{"type":"string","description":"The name of the Status. Valid length between 3 and 256 characters."},"category":{"type":"string","description":"The Category of the Status.","enum":["Open","InProgress","Waiting","Closed","Unknown"]},"destinationStatusIds":{"type":"array","description":"A list of destination Statuses where a Workitem with this Status can transition to. If the list is empty Workitems with this Status can transition to all other Statuses defined on the Worktype. A Status can have a maximum of 24 destinations.","items":{"type":"string"}},"description":{"type":"string","description":"The description of the Status. Maximum length of 512 characters."},"defaultDestinationStatusId":{"type":"string","description":"Default destination status to which this Status will transition to if auto status transition enabled."},"statusTransitionDelaySeconds":{"type":"integer","format":"int32","description":"Delay in seconds for auto status transition. Required if defaultDestinationStatusId is provided."},"statusTransitionTime":{"type":"string","format":"local-time","description":"Time is represented as an ISO-8601 string without a timezone. For example: HH:mm:ss.SSS"}}},"WorkitemStatusListing":{"type":"object","properties":{"total":{"type":"integer","format":"int64"},"entities":{"type":"array","items":{"$ref":"#/definitions/WorkitemStatus"}},"selfUri":{"type":"string","format":"uri"}}},"WorktypeQueryEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/Worktype"}},"nextUri":{"type":"string"},"selfUri":{"type":"string"},"previousUri":{"type":"string"},"after":{"type":"string"},"count":{"type":"integer","format":"int32","description":"Count of items returned by the query. Refer to the \"select\" request parameter for more information."}}},"WorktypeQueryRequest":{"type":"object","required":["filters"],"properties":{"pageSize":{"type":"integer","format":"int32","description":"Limit the number of entities to return. It is not guaranteed that the requested number of entities will be filled in a single request. If an `after` key is returned as part of the response it is possible that more entities that match the filter criteria exist. Maximum of 200."},"select":{"type":"string","description":"Specify the value 'Count' for this parameter in order to return only the record count.","enum":["Count"]},"filters":{"type":"array","description":"List of filter objects to be used in the search.","items":{"$ref":"#/definitions/WorkitemFilter"}},"attributes":{"type":"array","description":"List of entity attributes to be retrieved in the result.","items":{"type":"string"}},"after":{"type":"string","description":"The cursor that points to the end of the set of entities that has been returned."},"sort":{"description":"Sort","$ref":"#/definitions/WorktypeQuerySort"}}},"WorktypeQuerySort":{"type":"object","properties":{"name":{"type":"string","description":"Specify an attribute for sorting. It's possible to use an attribute both for sorting and in the query at the same time, but these restrictions apply: Only the operators EQ, LT, LTE, GT, GTE, BETWEEN and BEGINS_WITH are supported and the attribute can't be present in more than one filter.","enum":["dateModified","name"]},"ascending":{"type":"boolean","description":"Sort Ascending"}}},"WorktypeUpdate":{"type":"object","properties":{"name":{"type":"string","description":"The name of the Worktype. Valid length between 3 and 256 characters."},"defaultWorkbinId":{"type":"string","description":"The ID of the default Workbin for Workitems created from the Worktype."},"defaultDurationSeconds":{"type":"integer","format":"int32","description":"The default duration in seconds for Workitems created from the Worktype. Maximum of 365 days."},"defaultExpirationSeconds":{"type":"integer","format":"int32","description":"The default expiration time in seconds for Workitems created from the Worktype. Maximum of 365 days."},"defaultDueDurationSeconds":{"type":"integer","format":"int32","description":"The default due duration in seconds for Workitems created from the Worktype. Maximum of 365 days."},"defaultPriority":{"type":"integer","format":"int32","description":"The default priority for Workitems created from the Worktype. The valid range is between -25,000,000 and 25,000,000."},"defaultTtlSeconds":{"type":"integer","format":"int32","description":"The default time to time to live in seconds for Workitems created from the Worktype. The valid range is between 1 and 365 days."},"assignmentEnabled":{"type":"boolean","description":"When set to true, Workitems will be sent to the queue of the Worktype as they are created. Default value is false."},"schemaId":{"type":"string","description":"The ID of the custom attribute schema for Workitems created from the Worktype. Must be a valid UUID."},"serviceLevelTarget":{"type":"integer","format":"int32","description":"The target service level for Workitems created from the Worktype. The default value is 100.","minimum":1,"maximum":100},"description":{"type":"string","description":"The description of the Worktype. Maximum length of 512 characters."},"defaultStatusId":{"type":"string","description":"The ID of the default status for Workitems created from the Worktype."},"schemaVersion":{"type":"integer","format":"int32","description":"The version of the Worktypes custom attribute schema. The latest schema version will be used if this property is not set."},"defaultLanguageId":{"type":"string","description":"The ID of the default language for Workitems created from the Worktype. Must be a valid UUID."},"defaultSkillIds":{"type":"array","description":"The IDs of the default skills for Workitems created from the Worktype. Must be valid UUIDs. Maximum of 20 IDs","items":{"type":"string"}},"defaultQueueId":{"type":"string","description":"The ID of the default queue for Workitems created from the Worktype. Must be a valid UUID."}}},"WorktypeCreate":{"type":"object","required":["defaultWorkbinId","name"],"properties":{"name":{"type":"string","description":"The name of the Worktype. Valid length between 3 and 256 characters."},"defaultWorkbinId":{"type":"string","description":"The ID of the default Workbin for Workitems created from the Worktype."},"defaultDurationSeconds":{"type":"integer","format":"int32","description":"The default duration in seconds for Workitems created from the Worktype. Maximum of 365 days."},"defaultExpirationSeconds":{"type":"integer","format":"int32","description":"The default expiration time in seconds for Workitems created from the Worktype. Maximum of 365 days."},"defaultDueDurationSeconds":{"type":"integer","format":"int32","description":"The default due duration in seconds for Workitems created from the Worktype. Maximum of 365 days."},"defaultPriority":{"type":"integer","format":"int32","description":"The default priority for Workitems created from the Worktype. The valid range is between -25,000,000 and 25,000,000."},"defaultTtlSeconds":{"type":"integer","format":"int32","description":"The default time to time to live in seconds for Workitems created from the Worktype. The valid range is between 1 and 365 days."},"assignmentEnabled":{"type":"boolean","description":"When set to true, Workitems will be sent to the queue of the Worktype as they are created. Default value is false."},"schemaId":{"type":"string","description":"The ID of the custom attribute schema for Workitems created from the Worktype. 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The latest schema version will be used if this property is not set."},"defaultQueueId":{"type":"string","description":"The ID of the default queue for Workitems created from the Worktype. Must be a valid UUID."},"defaultLanguageId":{"type":"string","description":"The ID of the default language for Workitems created from the Worktype. Must be a valid UUID."},"defaultSkillIds":{"type":"array","description":"The IDs of the default skills for Workitems created from the Worktype. Must be valid UUIDs. Maximum of 20 IDs","items":{"type":"string"}}}},"ActionAsyncAggregationQuery":{"type":"object","required":["interval","metrics"],"properties":{"interval":{"type":"string","description":"Behaves like one clause in a SQL WHERE. Specifies the date and time range of data being queried. Intervals are represented as an ISO-8601 string. 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Choosing \"eventTime\" uses the actual time of the data event.","enum":["eventTime"]},"pageSize":{"type":"integer","format":"int32","description":"The number of results per page"}}},"ActionAsyncAggregateQueryResponse":{"type":"object","properties":{"results":{"type":"array","items":{"$ref":"#/definitions/ActionAggregateDataContainer"}},"cursor":{"type":"string","description":"Cursor token to retrieve next page"}}},"AgentCopilotAggregateDataContainer":{"type":"object","properties":{"group":{"type":"object","description":"A mapping from dimension to value","additionalProperties":{"type":"string"}},"data":{"type":"array","items":{"$ref":"#/definitions/StatisticalResponse"}}}},"AgentCopilotAsyncAggregateQueryResponse":{"type":"object","properties":{"results":{"type":"array","items":{"$ref":"#/definitions/AgentCopilotAggregateDataContainer"}},"cursor":{"type":"string","description":"Cursor token to retrieve next page"}}},"AgentCopilotAggregateQueryResponse":{"type":"object","properties":{"results":{"type":"array","items":{"$ref":"#/definitions/AgentCopilotAggregateDataContainer"}}}},"AgentCopilotAggregateQueryClause":{"type":"object","required":["predicates","type"],"properties":{"type":{"type":"string","description":"Boolean operation to apply to the provided predicates","enum":["and","or"]},"predicates":{"type":"array","description":"Like a three-word sentence: (attribute-name) (operator) (target-value).","items":{"$ref":"#/definitions/AgentCopilotAggregateQueryPredicate"}}}},"AgentCopilotAggregateQueryFilter":{"type":"object","required":["type"],"properties":{"type":{"type":"string","description":"Boolean operation to apply to the provided predicates and clauses","enum":["and","or"]},"clauses":{"type":"array","description":"Boolean 'and/or' logic with up to two-levels of nesting","items":{"$ref":"#/definitions/AgentCopilotAggregateQueryClause"}},"predicates":{"type":"array","description":"Like a three-word sentence: (attribute-name) (operator) (target-value).","items":{"$ref":"#/definitions/AgentCopilotAggregateQueryPredicate"}}}},"AgentCopilotAggregateQueryPredicate":{"type":"object","properties":{"type":{"type":"string","description":"Optional type, can usually be inferred","enum":["dimension","property","metric"]},"dimension":{"type":"string","description":"Left hand side for dimension predicates","enum":["agentAssistantId","cannedResponseId","cannedResponseLibraryId","conversationId","engagementType","externalContactId","feedbackRating","knowledgeBaseDocumentId","knowledgeBaseDocumentVersionId","mediaType","messageId","queueId","scriptId","scriptPageId","searchId","state","suggestionId","suggestionType","triggerType","userId","utteranceId"],"x-genesys-entity-type":{"value":"DIMENSION_TYPE"}},"operator":{"type":"string","description":"Optional operator, default is matches","enum":["matches","exists","notExists"]},"value":{"type":"string","description":"Right hand side for dimension predicates","x-genesys-entity-type":{"value":"DIMENSION_SELECTOR"}},"range":{"description":"Right hand side for dimension predicates","$ref":"#/definitions/NumericRange"}}},"AgentCopilotAggregationQuery":{"type":"object","required":["interval","metrics"],"properties":{"interval":{"type":"string","description":"Behaves like one clause in a SQL WHERE. 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Must be distinct from other views and built-in metric names."},"function":{"type":"string","description":"Type of view you wish to create","enum":["rangeBound"]},"range":{"description":"Range of numbers for slicing up data","$ref":"#/definitions/AggregationRange"}}},"AgentCopilotAsyncAggregationQuery":{"type":"object","required":["interval","metrics"],"properties":{"interval":{"type":"string","description":"Behaves like one clause in a SQL WHERE. Specifies the date and time range of data being queried. Intervals are represented as an ISO-8601 string. For example: YYYY-MM-DDThh:mm:ss/YYYY-MM-DDThh:mm:ss"},"granularity":{"type":"string","description":"Granularity aggregates metrics into subpartitions within the time interval specified. The default granularity is the same duration as the interval. Periods are represented as an ISO-8601 string. 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Only named metrics will be retrieved.","items":{"type":"string","enum":["nBotSessionTurns","nBotSessions","oBotIntent","oBotSessionCollection","oBotSessionCollectionSelfServed","oBotSessionQuery","oBotSessionQuerySelfServed","oBotSessionTurn","oBotSlot","tBotDisconnect","tBotExit","tBotRecognitionFailure","tBotSession"]}},"flattenMultivaluedDimensions":{"type":"boolean","description":"Flattens any multivalued dimensions used in response groups (e.g. ['a','b','c']->'a,b,c')"},"views":{"type":"array","description":"Custom derived metric views","items":{"$ref":"#/definitions/BotAggregationView"}},"alternateTimeDimension":{"type":"string","description":"Dimension to use as the alternative timestamp for data in the aggregate.  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This is ANDed with the interval parameter. Expresses boolean logical predicates as well as dimensional filters","$ref":"#/definitions/ConversationAggregateQueryFilter"},"metrics":{"type":"array","description":"Behaves like a SQL SELECT clause. Only named metrics will be retrieved.","items":{"type":"string","enum":["nBlindTransferred","nBotInteractions","nCobrowseSessions","nConnected","nConsult","nConsultTransferred","nError","nOffered","nOutbound","nOutboundAbandoned","nOutboundAttempted","nOutboundConnected","nOverSla","nStateTransitionError","nTransferred","oExternalMediaCount","oMediaCount","oMessageCount","oMessageSegmentCount","oMessageTurn","oServiceLevel","oServiceTarget","tAbandon","tAcd","tActiveCallback","tActiveCallbackComplete","tAcw","tAgentResponseTime","tAlert","tAnswered","tBarging","tCoaching","tCoachingComplete","tConnected","tContacting","tDialing","tFirstConnect","tFirstDial","tFlowOut","tHandle","tHeld","tHeldComplete","tIvr","tMonitoring","tMonitoringComplete","tNotResponding","tPark","tParkComplete","tShortAbandon","tTalk","tTalkComplete","tUserResponseTime","tVoicemail","tWait"]}},"flattenMultivaluedDimensions":{"type":"boolean","description":"Flattens any multivalued dimensions used in response groups (e.g. ['a','b','c']->'a,b,c')"},"views":{"type":"array","description":"Custom derived metric views","items":{"$ref":"#/definitions/ConversationAggregationView"}},"alternateTimeDimension":{"type":"string","description":"Dimension to use as the alternative timestamp for data in the aggregate.  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Only named metrics will be retrieved.","items":{"type":"string","enum":["nEvaluations","nEvaluationsDeleted","nEvaluationsRescored","oTotalCriticalScore","oTotalScore"]}},"flattenMultivaluedDimensions":{"type":"boolean","description":"Flattens any multivalued dimensions used in response groups (e.g. ['a','b','c']->'a,b,c')"},"views":{"type":"array","description":"Custom derived metric views","items":{"$ref":"#/definitions/EvaluationAggregationView"}},"alternateTimeDimension":{"type":"string","description":"Dimension to use as the alternative timestamp for data in the aggregate.  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This is ANDed with the interval parameter. Expresses boolean logical predicates as well as dimensional filters","$ref":"#/definitions/FlowAggregateQueryFilter"},"metrics":{"type":"array","description":"Behaves like a SQL SELECT clause. Only named metrics will be retrieved.","items":{"type":"string","enum":["nFlow","nFlowMilestone","nFlowOutcome","nFlowOutcomeFailed","oFlowMilestone","tFlow","tFlowDisconnect","tFlowExit","tFlowOutcome"]}},"flattenMultivaluedDimensions":{"type":"boolean","description":"Flattens any multivalued dimensions used in response groups (e.g. ['a','b','c']->'a,b,c')"},"views":{"type":"array","description":"Custom derived metric views","items":{"$ref":"#/definitions/FlowAggregationView"}},"alternateTimeDimension":{"type":"string","description":"Dimension to use as the alternative timestamp for data in the aggregate.  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This is ANDed with the interval parameter. Expresses boolean logical predicates as well as dimensional filters","$ref":"#/definitions/JourneyAggregateQueryFilter"},"metrics":{"type":"array","description":"Behaves like a SQL SELECT clause. Only named metrics will be retrieved.","items":{"type":"string","enum":["nDistinctJourneyActions","nDistinctJourneySessions","nJourneyActionsBlocked","nJourneyOutcomesAchieved","nJourneyOutcomesAttributed","nJourneySegmentsAssigned","nJourneySessions","nWebActionsAbandoned","nWebActionsAccepted","nWebActionsEngaged","nWebActionsErrored","nWebActionsFrequencyCapReached","nWebActionsIgnored","nWebActionsOffered","nWebActionsOfferedOutsideSchedule","nWebActionsQualified","nWebActionsQualifiedOutsideSchedule","nWebActionsRejected","nWebActionsStarted","nWebActionsTimedout","oJourneyOutcomeTouchpointValue","oJourneyOutcomeValue"]}},"flattenMultivaluedDimensions":{"type":"boolean","description":"Flattens any multivalued dimensions used in response groups (e.g. ['a','b','c']->'a,b,c')"},"views":{"type":"array","description":"Custom derived metric views","items":{"$ref":"#/definitions/JourneyAggregationView"}},"alternateTimeDimension":{"type":"string","description":"Dimension to use as the alternative timestamp for data in the aggregate.  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Only named metrics will be retrieved.","items":{"type":"string","enum":["nDistinctKnowledgeSessions","nKnowledgeDocumentCopied","nKnowledgeDocumentFeedback","nKnowledgeDocumentPresented","nKnowledgeDocumentSurfaced","nKnowledgeDocumentViewed","nKnowledgeSearch","nKnowledgeSearchAnswered","nKnowledgeSearchFeedback","nKnowledgeSearchUnanswered","nKnowledgeSessions","oKnowledgeDocumentQuery","oKnowledgeDocumentQuerySelfServed","oKnowledgeSearch"]}},"flattenMultivaluedDimensions":{"type":"boolean","description":"Flattens any multivalued dimensions used in response groups (e.g. ['a','b','c']->'a,b,c')"},"views":{"type":"array","description":"Custom derived metric views","items":{"$ref":"#/definitions/KnowledgeAggregationView"}},"alternateTimeDimension":{"type":"string","description":"Dimension to use as the alternative timestamp for data in the aggregate.  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Only applicable for topN query type."},"pageSize":{"type":"integer","format":"int32","description":"The number of results per page"}}},"ResolutionAggregateDataContainer":{"type":"object","properties":{"group":{"type":"object","description":"A mapping from dimension to value","additionalProperties":{"type":"string"}},"data":{"type":"array","items":{"$ref":"#/definitions/StatisticalResponse"}}}},"ResolutionAsyncAggregateQueryResponse":{"type":"object","properties":{"results":{"type":"array","items":{"$ref":"#/definitions/ResolutionAggregateDataContainer"}},"cursor":{"type":"string","description":"Cursor token to retrieve next page"}}},"ResolutionAggregateQueryClause":{"type":"object","required":["predicates","type"],"properties":{"type":{"type":"string","description":"Boolean operation to apply to the provided predicates","enum":["and","or"]},"predicates":{"type":"array","description":"Like a three-word sentence: (attribute-name) (operator) (target-value).","items":{"$ref":"#/definitions/ResolutionAggregateQueryPredicate"}}}},"ResolutionAggregateQueryFilter":{"type":"object","required":["type"],"properties":{"type":{"type":"string","description":"Boolean operation to apply to the provided predicates and clauses","enum":["and","or"]},"clauses":{"type":"array","description":"Boolean 'and/or' logic with up to two-levels of nesting","items":{"$ref":"#/definitions/ResolutionAggregateQueryClause"}},"predicates":{"type":"array","description":"Like a three-word sentence: (attribute-name) (operator) (target-value).","items":{"$ref":"#/definitions/ResolutionAggregateQueryPredicate"}}}},"ResolutionAggregateQueryPredicate":{"type":"object","properties":{"type":{"type":"string","description":"Optional type, can usually be inferred","enum":["dimension","property","metric"]},"dimension":{"type":"string","description":"Left hand side for dimension predicates","enum":["conversationId","mediaType","queueId","requestedRouting","usedRouting","userId"],"x-genesys-entity-type":{"value":"DIMENSION_TYPE"}},"operator":{"type":"string","description":"Optional operator, default is matches","enum":["matches","exists","notExists"]},"value":{"type":"string","description":"Right hand side for dimension predicates","x-genesys-entity-type":{"value":"DIMENSION_SELECTOR"}},"range":{"description":"Right hand side for dimension predicates","$ref":"#/definitions/NumericRange"}}},"ResolutionAggregationView":{"type":"object","required":["function","name","target"],"properties":{"target":{"type":"string","description":"Target metric name","enum":["nNextContactAvoided"]},"name":{"type":"string","description":"A unique name for this view. 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At least one comparator must be defined"},"JourneyViewElementFilterRangeData":{"type":"object","properties":{"duration":{"type":"string","description":"an ISO 8601 time duration.Only one of number or duration must be specified. Periods are represented as an ISO-8601 string. 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Date time is represented as an ISO-8601 string. 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Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"dateModified":{"type":"string","format":"date-time","description":"The modified date of the Worktype. Date time is represented as an ISO-8601 string. 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Allowable values are: %s"}},"401":{"description":"No authentication bearer token specified in authorization header.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"authentication.required":"No authentication bearer token specified in authorization header.","ip.not.authorized":"Requests originating from this IP address are not authorized: [%s]","bad.credentials":"Invalid login credentials."}},"403":{"description":"You are not authorized to perform the requested action.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"missing.division.permission":"Unable to perform the requested action. You are missing the following permission '%s' in the provided division(s).","app.not.authorized.for.scope":"App not authorized to use scope %s","missing.permissions":"Unable to perform the requested action. 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Allowable values are: %s"}},"401":{"description":"No authentication bearer token specified in authorization header.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"authentication.required":"No authentication bearer token specified in authorization header.","ip.not.authorized":"Requests originating from this IP address are not authorized: [%s]","bad.credentials":"Invalid login credentials."}},"403":{"description":"You are not authorized to perform the requested action.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"missing.division.permission":"Unable to perform the requested action. You are missing the following permission '%s' in the provided division(s).","app.not.authorized.for.scope":"App not authorized to use scope %s","missing.permissions":"Unable to perform the requested action. You are missing the following permission(s): %s","not.authorized":"You are not authorized to perform the requested action.","missing.any.permissions":"Unable to perform the requested action. You must have at least one of the following permissions assigned: %s","authz.policy.denied":"Unable to perform the requested action. Your organization's security policies have denied access. Policy ID(s): [%s]","missing.any.division.permissions":"At least one of the required division permissions is missing"}},"404":{"description":"The requested resource was not found.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"not.found":"The requested resource was not found.","resource.not.found":"Specified queue could not be found."}},"408":{"description":"The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"client.timeout":"The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads."}},"413":{"description":"The request is over the size limit. Maximum bytes: %s","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"request.entity.too.large":"The request is over the size limit. Maximum bytes: %s"}},"415":{"description":"Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"unsupported.media.type":"Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header."}},"429":{"description":"Rate limit exceeded the maximum. Retry the request in [%s] seconds","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"too.many.requests.retry.after":"Rate limit exceeded the maximum. Retry the request in [%s] seconds","too.many.requests":"Rate limit exceeded the maximum [%s] requests within [%s] seconds"}},"500":{"description":"The server encountered an unexpected condition which prevented it from fulfilling the request.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"internal.server.error":"The server encountered an unexpected condition which prevented it from fulfilling the request."}},"503":{"description":"Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance).","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"service.unavailable":"Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance)."}},"504":{"description":"The request timed out.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"authentication.request.timeout":"Authentication request timeout.","request.timeout":"The request timed out."}}},"security":[{"PureCloud OAuth":["routing"]}],"x-inin-requires-permissions":{"type":"ANY","permissions":["routing:queue:edit","routing:queueMember:manage"]},"x-purecloud-method-name":"patchRoutingQueueMembers"}},"/api/v2/routing/queues/{queueId}/users/{memberId}":{"delete":{"tags":["Routing"],"summary":"DEPRECATED: use DELETE /routing/queues/{queueId}/members/{memberId}.  Delete queue member.","description":"","operationId":"deleteRoutingQueueUser","produces":["application/json"],"parameters":[{"name":"queueId","in":"path","description":"Queue ID","required":true,"type":"string"},{"name":"memberId","in":"path","description":"Member ID","required":true,"type":"string"}],"responses":{"200":{"description":"Operation was successful."},"400":{"description":"The request could not be understood by the server due to malformed syntax.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"bad.request":"The request could not be understood by the server due to malformed syntax.","response.entity.too.large":"The response is over the size limit. Reduce pageSize or expand list to reduce response size if applicable","invalid.type":"Group-type queue members cannot be individually deleted.","invalid.id":"A non-UUID value was specified for an ID field."}},"401":{"description":"No authentication bearer token specified in authorization header.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"authentication.required":"No authentication bearer token specified in authorization header.","ip.not.authorized":"Requests originating from this IP address are not authorized: [%s]","bad.credentials":"Invalid login credentials."}},"403":{"description":"You are not authorized to perform the requested action.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"missing.division.permission":"Unable to perform the requested action. You are missing the following permission '%s' in the provided division(s).","app.not.authorized.for.scope":"App not authorized to use scope %s","missing.permissions":"Unable to perform the requested action. You are missing the following permission(s): %s","not.authorized":"You are not authorized to perform the requested action.","missing.any.permissions":"Unable to perform the requested action. You must have at least one of the following permissions assigned: %s","authz.policy.denied":"Unable to perform the requested action. Your organization's security policies have denied access. Policy ID(s): [%s]","missing.any.division.permissions":"At least one of the required division permissions is missing"}},"404":{"description":"The requested resource was not found.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"not.found":"The requested resource was not found.","resource.not.found":"The resource could not be found."}},"408":{"description":"The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"client.timeout":"The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads."}},"413":{"description":"The request is over the size limit. Maximum bytes: %s","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"request.entity.too.large":"The request is over the size limit. Maximum bytes: %s"}},"415":{"description":"Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"unsupported.media.type":"Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header."}},"429":{"description":"Rate limit exceeded the maximum. Retry the request in [%s] seconds","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"too.many.requests.retry.after":"Rate limit exceeded the maximum. Retry the request in [%s] seconds","too.many.requests":"Rate limit exceeded the maximum [%s] requests within [%s] seconds"}},"500":{"description":"The server encountered an unexpected condition which prevented it from fulfilling the request.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"internal.server.error":"An internal server error occurred.  Please try again."}},"503":{"description":"Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance).","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"service.unavailable":"Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance)."}},"504":{"description":"The request timed out.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"authentication.request.timeout":"Authentication request timeout.","request.timeout":"The request timed out."}}},"security":[{"PureCloud OAuth":["routing"]}],"deprecated":true,"x-inin-requires-permissions":{"type":"ANY","permissions":["routing:queue:edit","routing:queueMember:manage"]},"x-purecloud-method-name":"deleteRoutingQueueUser"},"patch":{"tags":["Routing"],"summary":"DEPRECATED: use PATCH /routing/queues/{queueId}/members/{memberId}.  Update the ring number OR joined status for a User in a Queue.","description":"","operationId":"patchRoutingQueueUser","produces":["application/json"],"parameters":[{"name":"queueId","in":"path","description":"Queue ID","required":true,"type":"string"},{"name":"memberId","in":"path","description":"Member ID","required":true,"type":"string"},{"in":"body","name":"body","description":"Queue Member","required":true,"schema":{"$ref":"#/definitions/QueueMember"}}],"responses":{"202":{"description":"User update has been accepted"},"400":{"description":"The request could not be understood by the server due to malformed syntax.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"bad.request":"Invalid request data.  Make sure the joined OR ringNumber property is specified.","response.entity.too.large":"The response is over the size limit. Reduce pageSize or expand list to reduce response size if applicable","invalid.date":"Dates must be specified as ISO-8601 strings. For example: yyyy-MM-ddTHH:mm:ss.SSSZ","invalid.query.param.value":"Value [%s] is not valid for parameter [%s]. Allowable values are: %s","client.failed.request":"The client did not produce a request with valid end of stream signaling. This can be caused by poor network connection and/or client behavior.","invalid.property":"Value [%s] is not a valid property for object [%s]","invalid.id":"A non-UUID value was specified for an ID field.","constraint.validation":"%s","invalid.value":"Value [%s] is not valid for field type [%s]. Allowable values are: %s"}},"401":{"description":"No authentication bearer token specified in authorization header.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"authentication.required":"No authentication bearer token specified in authorization header.","ip.not.authorized":"Requests originating from this IP address are not authorized: [%s]","bad.credentials":"Invalid login credentials."}},"403":{"description":"You are not authorized to perform the requested action.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"missing.division.permission":"Unable to perform the requested action. You are missing the following permission '%s' in the provided division(s).","app.not.authorized.for.scope":"App not authorized to use scope %s","missing.permissions":"Unable to perform the requested action. You are missing the following permission(s): %s","not.authorized":"You are not authorized to perform the requested action.","missing.any.permissions":"Unable to perform the requested action. You must have at least one of the following permissions assigned: %s","authz.policy.denied":"Unable to perform the requested action. Your organization's security policies have denied access. Policy ID(s): [%s]","missing.any.division.permissions":"At least one of the required division permissions is missing"}},"404":{"description":"The requested resource was not found.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"not.found":"The requested resource was not found.","resource.not.found":"The resource could not be found."}},"408":{"description":"The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"client.timeout":"The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads."}},"413":{"description":"The request is over the size limit. Maximum bytes: %s","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"request.entity.too.large":"The request is over the size limit. Maximum bytes: %s"}},"415":{"description":"Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"unsupported.media.type":"Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header."}},"429":{"description":"Rate limit exceeded the maximum. Retry the request in [%s] seconds","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"too.many.requests.retry.after":"Rate limit exceeded the maximum. Retry the request in [%s] seconds","too.many.requests":"Rate limit exceeded the maximum [%s] requests within [%s] seconds"}},"500":{"description":"The server encountered an unexpected condition which prevented it from fulfilling the request.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"internal.server.error":"The server encountered an unexpected condition which prevented it from fulfilling the request."}},"503":{"description":"Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance).","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"service.unavailable":"Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance)."}},"504":{"description":"The request timed out.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"authentication.request.timeout":"Authentication request timeout.","request.timeout":"The request timed out."}}},"security":[{"PureCloud OAuth":["routing"]}],"deprecated":true,"x-inin-requires-permissions":{"type":"ANY","permissions":["routing:queue:edit","routing:queueMember:manage"]},"x-purecloud-method-name":"patchRoutingQueueUser"}},"/api/v2/routing/queues/{queueId}/users":{"get":{"tags":["Routing"],"summary":"DEPRECATED: use GET /routing/queues/{queueId}/members.  Get the members of this queue.","description":"","operationId":"getRoutingQueueUsers","produces":["application/json"],"parameters":[{"name":"queueId","in":"path","description":"Queue ID","required":true,"type":"string"},{"name":"pageNumber","in":"query","required":false,"type":"integer","default":1,"format":"int32"},{"name":"pageSize","in":"query","description":"Max value is 100","required":false,"type":"integer","default":25,"format":"int32"},{"name":"sortOrder","in":"query","description":"Note: results are sorted by name.","required":false,"type":"string","default":"asc","enum":["asc","desc"]},{"name":"expand","in":"query","description":"Which fields, if any, to expand.","required":false,"type":"array","items":{"type":"string","enum":["routingStatus","presence","integrationPresence","conversationSummary","outOfOffice","geolocation","station","authorization","lasttokenissued","authorization.unusedRoles","team","workPlanBidRanks","profileSkills","certifications","locations","groups","skills","languages","languagePreference","employerInfo","biography","dateLastLogin"]},"collectionFormat":"multi"},{"name":"joined","in":"query","description":"Filter by joined status","required":false,"type":"boolean"},{"name":"name","in":"query","description":"Filter by queue member name","required":false,"type":"string"},{"name":"profileSkills","in":"query","description":"Filter by profile skill","required":false,"type":"array","items":{"type":"string"},"collectionFormat":"multi"},{"name":"skills","in":"query","description":"Filter by skill","required":false,"type":"array","items":{"type":"string"},"collectionFormat":"multi"},{"name":"languages","in":"query","description":"Filter by language","required":false,"type":"array","items":{"type":"string"},"collectionFormat":"multi"},{"name":"routingStatus","in":"query","description":"Filter by routing status","required":false,"type":"array","items":{"type":"string"},"collectionFormat":"multi"},{"name":"presence","in":"query","description":"Filter by presence","required":false,"type":"array","items":{"type":"string"},"collectionFormat":"multi"}],"responses":{"200":{"description":"successful operation","schema":{"$ref":"#/definitions/QueueMemberEntityListingV1"}},"400":{"description":"The request could not be understood by the server due to malformed syntax.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"bad.request":"The request could not be understood by the server due to malformed syntax.","response.entity.too.large":"The response is over the size limit. Reduce pageSize or expand list to reduce response size if applicable","invalid.date":"Dates must be specified as ISO-8601 strings. For example: yyyy-MM-ddTHH:mm:ss.SSSZ","invalid.query.param.value":"Value [%s] is not valid for parameter [%s]. Allowable values are: %s","invalid.property":"Value [%s] is not a valid property for object [%s]","invalid.id":"A non-UUID value was specified for an ID field.","constraint.validation":"%s","invalid.value":"Value [%s] is not valid for field type [%s]. Allowable values are: %s","invalid.page.number":"Invalid page number specified."}},"401":{"description":"No authentication bearer token specified in authorization header.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"authentication.required":"No authentication bearer token specified in authorization header.","ip.not.authorized":"Requests originating from this IP address are not authorized: [%s]","bad.credentials":"Invalid login credentials."}},"403":{"description":"You are not authorized to perform the requested action.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"missing.division.permission":"Unable to perform the requested action. You are missing the following permission '%s' in the provided division(s).","app.not.authorized.for.scope":"App not authorized to use scope %s","missing.permissions":"Unable to perform the requested action. You are missing the following permission(s): %s","not.authorized":"You are not authorized to perform the requested action.","missing.any.permissions":"Unable to perform the requested action. You must have at least one of the following permissions assigned: %s","authz.policy.denied":"Unable to perform the requested action. Your organization's security policies have denied access. Policy ID(s): [%s]","missing.any.division.permissions":"At least one of the required division permissions is missing"}},"404":{"description":"The requested resource was not found.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"not.found":"The requested resource was not found.","resource.not.found":"The resource could not be found."}},"408":{"description":"The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"client.timeout":"The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads."}},"413":{"description":"The request is over the size limit. Maximum bytes: %s","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"request.entity.too.large":"The request is over the size limit. Maximum bytes: %s"}},"415":{"description":"Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"unsupported.media.type":"Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header."}},"429":{"description":"Rate limit exceeded the maximum. Retry the request in [%s] seconds","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"too.many.requests.retry.after":"Rate limit exceeded the maximum. Retry the request in [%s] seconds","too.many.requests":"Rate limit exceeded the maximum [%s] requests within [%s] seconds"}},"500":{"description":"The server encountered an unexpected condition which prevented it from fulfilling the request.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"internal.server.error":"The server encountered an unexpected condition which prevented it from fulfilling the request."}},"503":{"description":"Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance).","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"external.service.error":"The server is currently unable to handle the request .","service.unavailable":"Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance)."}},"504":{"description":"The request timed out.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"authentication.request.timeout":"Authentication request timeout.","request.timeout":"The request timed out."}}},"security":[{"PureCloud OAuth":["routing","routing:readonly"]}],"deprecated":true,"x-inin-requires-permissions":{"type":"ANY","permissions":["routing:queue:view","routing:queueMember:manage"]},"x-purecloud-method-name":"getRoutingQueueUsers"},"post":{"tags":["Routing"],"summary":"DEPRECATED: use POST /routing/queues/{queueId}/members.  Bulk add or delete up to 100 queue members.","description":"","operationId":"postRoutingQueueUsers","produces":["application/json"],"parameters":[{"name":"queueId","in":"path","description":"Queue ID","required":true,"type":"string"},{"in":"body","name":"body","description":"Queue Members","required":true,"schema":{"type":"array","items":{"$ref":"#/definitions/WritableEntity"}}},{"name":"delete","in":"query","description":"True to delete queue members","required":false,"type":"boolean","default":false}],"responses":{"400":{"description":"The request could not be understood by the server due to malformed syntax.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"bad.request":"Invalid request data.  Make sure you submit a valid number of queue members.","response.entity.too.large":"The response is over the size limit. Reduce pageSize or expand list to reduce response size if applicable","invalid.date":"Dates must be specified as ISO-8601 strings. For example: yyyy-MM-ddTHH:mm:ss.SSSZ","invalid.query.param.value":"Value [%s] is not valid for parameter [%s]. Allowable values are: %s","client.failed.request":"The client did not produce a request with valid end of stream signaling. This can be caused by poor network connection and/or client behavior.","invalid.property":"Value [%s] is not a valid property for object [%s]","queue.size.limit":"Adding all requested members would exceed queue member limit.","invalid.id":"A non-UUID value was specified for an ID field.","constraint.validation":"%s","invalid.value":"Value [%s] is not valid for field type [%s]. Allowable values are: %s"}},"401":{"description":"No authentication bearer token specified in authorization header.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"authentication.required":"No authentication bearer token specified in authorization header.","ip.not.authorized":"Requests originating from this IP address are not authorized: [%s]","bad.credentials":"Invalid login credentials."}},"403":{"description":"You are not authorized to perform the requested action.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"missing.division.permission":"Unable to perform the requested action. You are missing the following permission '%s' in the provided division(s).","app.not.authorized.for.scope":"App not authorized to use scope %s","missing.permissions":"Unable to perform the requested action. You are missing the following permission(s): %s","not.authorized":"You are not authorized to perform the requested action.","missing.any.permissions":"Unable to perform the requested action. You must have at least one of the following permissions assigned: %s","authz.policy.denied":"Unable to perform the requested action. Your organization's security policies have denied access. Policy ID(s): [%s]","missing.any.division.permissions":"At least one of the required division permissions is missing"}},"404":{"description":"The requested resource was not found.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"not.found":"The requested resource was not found.","resource.not.found":"Specified queue could not be found."}},"408":{"description":"The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"client.timeout":"The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads."}},"413":{"description":"The request is over the size limit. Maximum bytes: %s","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"request.entity.too.large":"The request is over the size limit. Maximum bytes: %s"}},"415":{"description":"Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"unsupported.media.type":"Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header."}},"429":{"description":"Rate limit exceeded the maximum. Retry the request in [%s] seconds","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"too.many.requests.retry.after":"Rate limit exceeded the maximum. Retry the request in [%s] seconds","too.many.requests":"Rate limit exceeded the maximum [%s] requests within [%s] seconds"}},"500":{"description":"The server encountered an unexpected condition which prevented it from fulfilling the request.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"internal.server.error":"An internal server error occurred.  Please try again."}},"503":{"description":"Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance).","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"service.unavailable":"Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance)."}},"504":{"description":"The request timed out.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"authentication.request.timeout":"Authentication request timeout.","request.timeout":"The request timed out."}},"default":{"description":"successful operation"}},"security":[{"PureCloud OAuth":["routing"]}],"deprecated":true,"x-inin-requires-permissions":{"type":"ANY","permissions":["routing:queue:edit","routing:queueMember:manage"]},"x-purecloud-method-name":"postRoutingQueueUsers"},"patch":{"tags":["Routing"],"summary":"DEPRECATED: use PATCH /routing/queues/{queueId}/members.  Join or unjoin a set of users for a queue.","description":"","operationId":"patchRoutingQueueUsers","produces":["application/json"],"parameters":[{"name":"queueId","in":"path","description":"Queue ID","required":true,"type":"string"},{"in":"body","name":"body","description":"Queue Members","required":true,"schema":{"type":"array","items":{"$ref":"#/definitions/QueueMember"}}}],"responses":{"200":{"description":"successful operation","schema":{"$ref":"#/definitions/QueueMemberEntityListingV1"}},"400":{"description":"The request could not be understood by the server due to malformed syntax.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"bad.request":"Invalid request data.  Make sure a valid number of queue members was submitted, and all have the joined property specified.","response.entity.too.large":"The response is over the size limit. Reduce pageSize or expand list to reduce response size if applicable","invalid.date":"Dates must be specified as ISO-8601 strings. For example: yyyy-MM-ddTHH:mm:ss.SSSZ","invalid.query.param.value":"Value [%s] is not valid for parameter [%s]. Allowable values are: %s","client.failed.request":"The client did not produce a request with valid end of stream signaling. This can be caused by poor network connection and/or client behavior.","invalid.property":"Value [%s] is not a valid property for object [%s]","invalid.id":"A non-UUID value was specified for an ID field.","constraint.validation":"%s","invalid.value":"Value [%s] is not valid for field type [%s]. 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If nothing is specified, returns all active users. Examples of valid values: \"id eq 857449b0-d9e7-4cd0-acbf-a6adfb9ef1e9\", \"userName eq search@sample.org\", \"manager eq 16e10e2f-1136-43fe-bb84-eac073168a49\", \"email eq search@sample.org\", \"division eq divisionName\", \"externalId eq 167844\", \"active eq false\", \"employeeNumber eq 9876543210\".","required":false,"type":"string"}],"responses":{"200":{"description":"successful operation","schema":{"$ref":"#/definitions/ScimUserListResponse"}},"400":{"description":"The request could not be understood by the server due to malformed syntax.","schema":{"$ref":"#/definitions/ErrorBody"},"x-inin-error-codes":{"bad.request":"The request could not be understood by the server due to malformed syntax.","response.entity.too.large":"The response is over the size limit. Reduce pageSize or expand list to reduce response size if applicable","invalid.date":"Dates must be specified as ISO-8601 strings. 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For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"conversationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this conversation"},"commandId":{"type":"string","description":"The id (V4 UUID) used to identify the transfer already started by the external platform."},"objectCommunicationId":{"type":"string","description":"The id (V4 UUID) of the communication that is being transferred."},"destinationCommunicationId":{"type":"string","description":"The id (V4 UUID) of the communication that is being transferred to."}}},"EmailRoutingEstablishedEvent":{"type":"object","required":["communicationId","conversationId","eventDateTime","eventId","initialConfiguration","queueId","sourceConfiguration"],"properties":{"eventId":{"type":"string","description":"A unique (V4 UUID) eventId for this event"},"eventDateTime":{"type":"string","format":"date-time","description":"A Date Time representing the time this event occurred. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"conversationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this conversation"},"communicationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this communication."},"queueId":{"type":"string","description":"The id of the queue that is routing this conversation."},"skillIds":{"type":"array","description":"The unique identifiers for the skills that should be used to determine the destination for the conversation.","items":{"type":"string"}},"languageId":{"type":"string","description":"The unique identifier for the language that should be used to determine the destination for the conversation."},"label":{"type":"string","description":"An optional label that categorizes the conversation. Max-utilization settings can be configured at a per-label level."},"initialConfiguration":{"description":"Metadata about this communication.","$ref":"#/definitions/EmailInitialConfiguration"},"sourceConfiguration":{"description":"Metadata about the source of this communication's interaction.","$ref":"#/definitions/SourceConfiguration"}}},"EmailRoutingTransferEvent":{"type":"object","required":["commandId","conversationId","destinationQueueId","eventDateTime","eventId","initiatingCommunicationId","objectCommunicationId","targetCommunicationId","transferType"],"properties":{"eventId":{"type":"string","description":"A unique (V4 UUID) eventId for this event"},"eventDateTime":{"type":"string","format":"date-time","description":"A Date Time representing the time this event occurred. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"conversationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this conversation"},"transferType":{"type":"string","description":"Indicates the desired type of transfer.","enum":["Attended","Unattended"]},"commandId":{"type":"string","description":"The id (V4 UUID) used by the external platform to refer to the transfer in subsequent *Transfer events."},"initiatingCommunicationId":{"type":"string","description":"Indicates the desired type of transfer."},"targetCommunicationId":{"type":"string","description":"The id (V4 UUID) of the communication that is being transferred away from. In many cases this will be the same as the `initiatingCommunicationId`."},"objectCommunicationId":{"type":"string","description":"The id (V4 UUID) of the communication that is being transferred."},"destinationQueueId":{"type":"string","description":"The id (V4 UUID) of the desired destination queue that the object communication should be transferred to."},"languageId":{"type":"string","description":"The unique identifier (V4 UUID) for the language that should be used to determine the destination for the conversation."},"skillIds":{"type":"array","description":"The unique identifiers (V4 UUID) for the skills that should be used to determine the destination for the conversation.","items":{"type":"string"}}}},"EmailUserEstablishedEvent":{"type":"object","required":["communicationId","conversationId","eventDateTime","eventId","initialConfiguration","sourceConfiguration","userId"],"properties":{"eventId":{"type":"string","description":"A unique (V4 UUID) eventId for this event"},"eventDateTime":{"type":"string","format":"date-time","description":"A Date Time representing the time this event occurred. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"conversationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this conversation"},"communicationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this communication."},"userId":{"type":"string","description":"A unique Id (V4 UUID) identifying the user this communication belongs to."},"queueId":{"type":"string","description":"A unique Id (V4 UUID) identifying the queue that the user is emailing on behalf of. Applies to outbound emails only."},"afterCallWorkRequired":{"type":"boolean","description":"Indicates whether or not this user will be required to complete after call work."},"initialConfiguration":{"description":"Metadata about this communication.","$ref":"#/definitions/EmailInitialConfiguration"},"sourceConfiguration":{"description":"Metadata about the source of this communication's interaction.","$ref":"#/definitions/SourceConfiguration"}}},"EmailUserTransferEvent":{"type":"object","required":["commandId","conversationId","destinationUserId","eventDateTime","eventId","initiatingCommunicationId","objectCommunicationId","targetCommunicationId","transferType"],"properties":{"eventId":{"type":"string","description":"A unique (V4 UUID) eventId for this event"},"eventDateTime":{"type":"string","format":"date-time","description":"A Date Time representing the time this event occurred. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"conversationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this conversation"},"transferType":{"type":"string","description":"Indicates the desired type of transfer.","enum":["Attended","Unattended"]},"commandId":{"type":"string","description":"The id (V4 UUID) used by the external platform to refer to the transfer in subsequent Transfer events."},"initiatingCommunicationId":{"type":"string","description":"The id (V4 UUID) of the communication representing the participant that is initiating the transfer."},"targetCommunicationId":{"type":"string","description":"The id (V4 UUID) of the communication that is being transferred away from. In many cases this will be the same as the `initiatingCommunicationId`."},"objectCommunicationId":{"type":"string","description":"The id (V4 UUID) of the communication that is being transferred."},"destinationUserId":{"type":"string","description":"The id (V4 UUID) of the desired destination user that the object communication should be transferred to."}}},"EndConsultTransferEvent":{"type":"object","required":["conversationId","eventDateTime","eventId"],"properties":{"eventId":{"type":"string","description":"A unique (V4 UUID) eventId for this event"},"eventDateTime":{"type":"string","format":"date-time","description":"A Date Time representing the time this event occurred. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"conversationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this conversation"}}},"EndTransferEvent":{"type":"object","required":["commandId","conversationId","eventDateTime","eventId","finalState","objectCommunicationId"],"properties":{"eventId":{"type":"string","description":"A unique (V4 UUID) eventId for this event"},"eventDateTime":{"type":"string","format":"date-time","description":"A Date Time representing the time this event occurred. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"conversationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this conversation"},"commandId":{"type":"string","description":"The id (V4 UUID) used to identify the transfer already started by the external platform."},"finalState":{"type":"string","description":"Indicates whether the transfer completed successfully, was cancelled, or failed for some reason.","enum":["Completed","Canceled","Failed"]},"objectCommunicationId":{"type":"string","description":"The id (V4 UUID) of the communication that was being transferred."}}},"ExternalEstablishedEvent":{"type":"object","required":["communicationId","conversationId","eventDateTime","eventId","initialConfiguration","sourceConfiguration"],"properties":{"eventId":{"type":"string","description":"A unique (V4 UUID) eventId for this event"},"eventDateTime":{"type":"string","format":"date-time","description":"A Date Time representing the time this event occurred. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"conversationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this conversation"},"communicationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this communication"},"ani":{"type":"string","description":"The automatic number identification if it is available for this conversation."},"aniName":{"type":"string","description":"The automatic number identification name if it is available for this conversation."},"dnis":{"type":"string","description":"The dialed number identification if it is available for this conversation."},"dnisName":{"type":"string","description":"The dialed number identification name if it is available for this conversation."},"initialConfiguration":{"description":"Metadata about this communication.","$ref":"#/definitions/InitialConfiguration"},"sourceConfiguration":{"description":"Metadata about the source of this communication's interaction.","$ref":"#/definitions/SourceConfiguration"}}},"HoldUpdatedEvent":{"type":"object","required":["communicationId","conversationId","eventDateTime","eventId","held"],"properties":{"eventId":{"type":"string","description":"A unique (V4 UUID) eventId for this event"},"eventDateTime":{"type":"string","format":"date-time","description":"A Date Time representing the time this event occurred. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"conversationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this conversation"},"communicationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this communication"},"held":{"type":"boolean","description":"Indicates whether this communication is held."}}},"InitialConfiguration":{"type":"object","properties":{"audioState":{"description":"Indicates the initial audio state for the communication.","$ref":"#/definitions/AudioState"},"alerting":{"type":"boolean","description":"Indicates that this communication's initial state is alerting. If false, the communication started in a connected state."},"inbound":{"type":"boolean","description":"Indicates the direction of this communication with respect to the contact center. `true` means the communication is INBOUND. `false` means the communication is OUTBOUND."},"invitedBy":{"type":"string","description":"The id of the communication (the \"peer\") that \"invited\" this communication, if this occurred."},"recordingActive":{"type":"boolean","description":"Indicates whether recording is active for this communication at creation."},"additionalInfo":{"type":"object","description":"Additional metadata about this session which should be recorded by the platform but which will not be indexed or searchable. Primarily for diagnostic value. Any information that needs to be accessible through other components like Analytics should be moved to dedicated fields.","additionalProperties":{"type":"string"}}}},"IvrEstablishedEvent":{"type":"object","required":["communicationId","conversationId","eventDateTime","eventId","initialConfiguration","sourceConfiguration"],"properties":{"eventId":{"type":"string","description":"A unique (V4 UUID) eventId for this event"},"eventDateTime":{"type":"string","format":"date-time","description":"A Date Time representing the time this event occurred. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"conversationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this conversation"},"communicationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this communication"},"ivrPhoneNumber":{"type":"string","description":"The phone number for this IVR, if any is known"},"ivrName":{"type":"string","description":"A displayable name for this IVR, if any is known."},"ani":{"type":"string","description":"The automatic number identification if it is available for this conversation."},"dnis":{"type":"string","description":"The dialed number identification if it is available for this conversation."},"initialConfiguration":{"description":"Metadata about this communication.","$ref":"#/definitions/InitialConfiguration"},"sourceConfiguration":{"description":"Metadata about the source of this communication's interaction.","$ref":"#/definitions/SourceConfiguration"}}},"MessagingCommunicationAnsweredEvent":{"type":"object","required":["communicationId","conversationId","eventDateTime","eventId"],"properties":{"eventId":{"type":"string","description":"A unique (V4 UUID) eventId for this event"},"eventDateTime":{"type":"string","format":"date-time","description":"A Date Time representing the time this event occurred. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"conversationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this conversation"},"communicationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this communication"}}},"MessagingCommunicationDispositionAppliedEvent":{"type":"object","required":["communicationId","conversationId","eventDateTime","eventId"],"properties":{"eventId":{"type":"string","description":"A unique (V4 UUID) eventId for this event"},"eventDateTime":{"type":"string","format":"date-time","description":"A Date Time representing the time this event occurred. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"conversationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this conversation"},"communicationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this communication"},"code":{"type":"string","description":"The wrapup-code (V4 UUID) used to disposition this interaction. If this value is not provided the disposition is considered skipped."},"notes":{"type":"string","description":"Text entered by the agent to describe the interaction or disposition. Ignored if the disposition is considered skipped."},"tags":{"type":"array","description":"The list of tags selected by the agent to describe the interaction or disposition. Ignored if the disposition is considered skipped.","items":{"type":"string"}}}},"MessagingCommunicationEndedEvent":{"type":"object","required":["communicationId","conversationId","disconnectType","eventDateTime","eventId"],"properties":{"eventId":{"type":"string","description":"A unique (V4 UUID) eventId for this event"},"eventDateTime":{"type":"string","format":"date-time","description":"A Date Time representing the time this event occurred. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"conversationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this conversation"},"communicationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this communication."},"disconnectType":{"type":"string","description":"Indicates how this communication was ended.","enum":["Unknown","Self","Peer","System","Error","Transfer","TransferACD","TransferUser"]}}},"MessagingEndTransferEvent":{"type":"object","required":["commandId","conversationId","eventDateTime","eventId","finalState","objectCommunicationId"],"properties":{"eventId":{"type":"string","description":"A unique (V4 UUID) eventId for this event"},"eventDateTime":{"type":"string","format":"date-time","description":"A Date Time representing the time this event occurred. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"conversationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this conversation"},"commandId":{"type":"string","description":"The id (V4 UUID) used to identify the transfer already started by the external platform."},"finalState":{"type":"string","description":"Indicates whether the transfer completed successfully, was cancelled, or failed for some reason.","enum":["Completed","Canceled","Failed"]},"objectCommunicationId":{"type":"string","description":"The id (V4 UUID) of the communication that was being transferred."}}},"MessagingExternalEstablishedEvent":{"type":"object","required":["communicationId","conversationId","eventDateTime","eventId","initialConfiguration","sourceConfiguration"],"properties":{"eventId":{"type":"string","description":"A unique (V4 UUID) eventId for this event"},"eventDateTime":{"type":"string","format":"date-time","description":"A Date Time representing the time this event occurred. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"conversationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this conversation"},"communicationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this communication."},"displayName":{"type":"string","description":"A name for the participant if it is available for this conversation."},"initialConfiguration":{"description":"Metadata about this communication.","$ref":"#/definitions/MessagingInitialConfiguration"},"sourceConfiguration":{"description":"Metadata about the source of this communication's interaction.","$ref":"#/definitions/SourceConfiguration"}}},"MessagingFlowEstablishedEvent":{"type":"object","required":["communicationId","conversationId","eventDateTime","eventId","initialConfiguration","sourceConfiguration"],"properties":{"eventId":{"type":"string","description":"A unique (V4 UUID) eventId for this event"},"eventDateTime":{"type":"string","format":"date-time","description":"A Date Time representing the time this event occurred. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"conversationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this conversation"},"communicationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this communication."},"initialConfiguration":{"description":"Metadata about this communication.","$ref":"#/definitions/MessagingInitialConfiguration"},"sourceConfiguration":{"description":"Metadata about the source of this communication's interaction.","$ref":"#/definitions/SourceConfiguration"}}},"MessagingHoldUpdatedEvent":{"type":"object","required":["communicationId","conversationId","eventDateTime","eventId","held"],"properties":{"eventId":{"type":"string","description":"A unique (V4 UUID) eventId for this event"},"eventDateTime":{"type":"string","format":"date-time","description":"A Date Time representing the time this event occurred. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"conversationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this conversation"},"communicationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this communication"},"held":{"type":"boolean","description":"Indicates whether this communication is held."}}},"MessagingInitialConfiguration":{"type":"object","required":["fromAddress","toAddress"],"properties":{"toAddress":{"type":"string","description":"Address for the participant on receiving side of the message conversation. If the address is a phone number, E.164 format is recommended."},"fromAddress":{"type":"string","description":"Address for the participant on the sending side of the message conversation. If the address is a phone number, E.164 format is recommended."},"messageType":{"type":"string","description":"The type of message platform from which the message originated.","enum":["Sms","Twitter","Facebook","Line","WhatsApp","WebMessage","Open","Instagram","Unknown"]},"held":{"type":"boolean","description":"Indicates that this communication's initial state is held."},"alerting":{"type":"boolean","description":"Indicates that this communication's initial state is alerting. If false, the communication started in a connected state."},"inbound":{"type":"boolean","description":"Indicates the direction of this communication with respect to the contact center. `true` means the communication is INBOUND. `false` means the communication is OUTBOUND."},"invitedBy":{"type":"string","description":"The id of the communication (the \"peer\") that \"invited\" this communication, if this occurred."},"additionalInfo":{"type":"object","description":"Additional metadata about this session which should be recorded by the platform but which will not be indexed or searchable. Primarily for diagnostic value. Any information that needs to be accessible through other components like Analytics should be moved to dedicated fields.","additionalProperties":{"type":"string"}}}},"MessagingProgressTransferEvent":{"type":"object","required":["commandId","conversationId","destinationCommunicationId","eventDateTime","eventId","objectCommunicationId"],"properties":{"eventId":{"type":"string","description":"A unique (V4 UUID) eventId for this event"},"eventDateTime":{"type":"string","format":"date-time","description":"A Date Time representing the time this event occurred. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"conversationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this conversation"},"commandId":{"type":"string","description":"The id (V4 UUID) used to identify the transfer already started by the external platform."},"objectCommunicationId":{"type":"string","description":"The id (V4 UUID) of the communication that is being transferred."},"destinationCommunicationId":{"type":"string","description":"The id (V4 UUID) of the communication that is being transferred to."}}},"MessagingRoutingEstablishedEvent":{"type":"object","required":["communicationId","conversationId","eventDateTime","eventId","initialConfiguration","queueId","sourceConfiguration"],"properties":{"eventId":{"type":"string","description":"A unique (V4 UUID) eventId for this event"},"eventDateTime":{"type":"string","format":"date-time","description":"A Date Time representing the time this event occurred. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"conversationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this conversation"},"communicationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this communication."},"queueId":{"type":"string","description":"The id of the queue that is routing this conversation."},"skillIds":{"type":"array","description":"The unique identifiers for the skills that should be used to determine the destination for the conversation.","items":{"type":"string"}},"languageId":{"type":"string","description":"The unique identifier for the language that should be used to determine the destination for the conversation."},"label":{"type":"string","description":"An optional label that categorizes the conversation. Max-utilization settings can be configured at a per-label level."},"initialConfiguration":{"description":"Metadata about this communication.","$ref":"#/definitions/MessagingInitialConfiguration"},"sourceConfiguration":{"description":"Metadata about the source of this communication's interaction.","$ref":"#/definitions/SourceConfiguration"}}},"MessagingRoutingTransferEvent":{"type":"object","required":["commandId","conversationId","destinationQueueId","eventDateTime","eventId","initiatingCommunicationId","objectCommunicationId","targetCommunicationId","transferType"],"properties":{"eventId":{"type":"string","description":"A unique (V4 UUID) eventId for this event"},"eventDateTime":{"type":"string","format":"date-time","description":"A Date Time representing the time this event occurred. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"conversationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this conversation"},"transferType":{"type":"string","description":"Indicates the desired type of transfer.","enum":["Attended","Unattended"]},"commandId":{"type":"string","description":"The id (V4 UUID) used by the external platform to refer to the transfer in subsequent *Transfer events."},"initiatingCommunicationId":{"type":"string","description":"Indicates the desired type of transfer."},"targetCommunicationId":{"type":"string","description":"The id (V4 UUID) of the communication that is being transferred away from. In many cases this will be the same as the `initiatingCommunicationId`."},"objectCommunicationId":{"type":"string","description":"The id (V4 UUID) of the communication that is being transferred."},"destinationQueueId":{"type":"string","description":"The id (V4 UUID) of the desired destination queue that the object communication should be transferred to."},"languageId":{"type":"string","description":"The unique identifier (V4 UUID) for the language that should be used to determine the destination for the conversation."},"skillIds":{"type":"array","description":"The unique identifiers (V4 UUID) for the skills that should be used to determine the destination for the conversation.","items":{"type":"string"}}}},"MessagingUserEstablishedEvent":{"type":"object","required":["communicationId","conversationId","eventDateTime","eventId","initialConfiguration","sourceConfiguration","userId"],"properties":{"eventId":{"type":"string","description":"A unique (V4 UUID) eventId for this event"},"eventDateTime":{"type":"string","format":"date-time","description":"A Date Time representing the time this event occurred. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"conversationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this conversation"},"communicationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this communication."},"userId":{"type":"string","description":"A unique Id (V4 UUID) identifying the user this communication belongs to."},"queueId":{"type":"string","description":"A unique Id (V4 UUID) identifying the queue that the user is messaging on behalf of. Applies to outbound messages only."},"afterCallWorkRequired":{"type":"boolean","description":"Indicates whether or not this user will be required to complete after call work."},"initialConfiguration":{"description":"Metadata about this communication.","$ref":"#/definitions/MessagingInitialConfiguration"},"sourceConfiguration":{"description":"Metadata about the source of this communication's interaction.","$ref":"#/definitions/SourceConfiguration"}}},"MessagingUserTransferEvent":{"type":"object","required":["commandId","conversationId","destinationUserId","eventDateTime","eventId","initiatingCommunicationId","objectCommunicationId","targetCommunicationId","transferType"],"properties":{"eventId":{"type":"string","description":"A unique (V4 UUID) eventId for this event"},"eventDateTime":{"type":"string","format":"date-time","description":"A Date Time representing the time this event occurred. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"conversationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this conversation"},"transferType":{"type":"string","description":"Indicates the desired type of transfer.","enum":["Attended","Unattended"]},"commandId":{"type":"string","description":"The id (V4 UUID) used by the external platform to refer to the transfer in subsequent Transfer events."},"initiatingCommunicationId":{"type":"string","description":"The id (V4 UUID) of the communication representing the participant that is initiating the transfer."},"targetCommunicationId":{"type":"string","description":"The id (V4 UUID) of the communication that is being transferred away from. In many cases this will be the same as the `initiatingCommunicationId`."},"objectCommunicationId":{"type":"string","description":"The id (V4 UUID) of the communication that is being transferred."},"destinationUserId":{"type":"string","description":"The id (V4 UUID) of the desired destination user that the object communication should be transferred to."}}},"PhoneEstablishedEvent":{"type":"object","required":["communicationId","conversationId","eventDateTime","eventId","initialConfiguration","sourceConfiguration"],"properties":{"eventId":{"type":"string","description":"A unique (V4 UUID) eventId for this event"},"eventDateTime":{"type":"string","format":"date-time","description":"A Date Time representing the time this event occurred. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"conversationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this conversation"},"communicationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this communication"},"phoneNumber":{"type":"string","description":"The phone number for this phone."},"ani":{"type":"string","description":"The automatic number identification if it is available for this conversation."},"dnis":{"type":"string","description":"The dialed number identification if it is available for this conversation."},"initialConfiguration":{"description":"Metadata about this communication.","$ref":"#/definitions/InitialConfiguration"},"sourceConfiguration":{"description":"Metadata about the source of this communication's interaction.","$ref":"#/definitions/SourceConfiguration"}}},"PhoneTransferEvent":{"type":"object","required":["commandId","conversationId","destinationPhoneNumber","eventDateTime","eventId","initiatingCommunicationId","objectCommunicationId","targetCommunicationId","transferType"],"properties":{"eventId":{"type":"string","description":"A unique (V4 UUID) eventId for this event"},"eventDateTime":{"type":"string","format":"date-time","description":"A Date Time representing the time this event occurred. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"conversationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this conversation"},"transferType":{"type":"string","description":"Indicates the desired type of transfer.","enum":["Attended","Unattended"]},"commandId":{"type":"string","description":"The id (V4 UUID) used by the external platform to refer to the transfer in subsequent Transfer events."},"initiatingCommunicationId":{"type":"string","description":"The id (V4 UUID) of the communication representing the participant that is initiating the transfer."},"targetCommunicationId":{"type":"string","description":"The id (V4 UUID) of the communication that is being transferred away from. In many cases this will be the same as the `initiatingCommunicationId`."},"objectCommunicationId":{"type":"string","description":"The id (V4 UUID) of the communication that is being transferred."},"destinationPhoneNumber":{"type":"string","description":"The desired destination phone number that the object communication should be transferred to."}}},"ProgressConsultTransferEvent":{"type":"object","required":["conversationId","destinationCommunicationId","eventDateTime","eventId","initiatingCommunicationId","objectCommunicationId"],"properties":{"eventId":{"type":"string","description":"A unique (V4 UUID) eventId for this event"},"eventDateTime":{"type":"string","format":"date-time","description":"A Date Time representing the time this event occurred. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"conversationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this conversation"},"initiatingCommunicationId":{"type":"string","description":"The id (V4 UUID) of the communication representing the participant that is initiating the transfer."},"destinationCommunicationId":{"type":"string","description":"The id (V4 UUID) of the communication that is being transferred to."},"objectCommunicationId":{"type":"string","description":"The id (V4 UUID) of the communication that is being transferred."}}},"ProgressTransferEvent":{"type":"object","required":["commandId","conversationId","destinationCommunicationId","eventDateTime","eventId","objectCommunicationId"],"properties":{"eventId":{"type":"string","description":"A unique (V4 UUID) eventId for this event"},"eventDateTime":{"type":"string","format":"date-time","description":"A Date Time representing the time this event occurred. Date time is represented as an ISO-8601 string. 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Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"conversationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this conversation"},"transferType":{"type":"string","description":"Indicates the desired type of transfer.","enum":["Attended","Unattended"]},"commandId":{"type":"string","description":"The id (V4 UUID) used by the external platform to refer to the transfer in subsequent *Transfer events."},"initiatingCommunicationId":{"type":"string","description":"Indicates the desired type of transfer."},"targetCommunicationId":{"type":"string","description":"The id (V4 UUID) of the communication that is being transferred away from. In many cases this will be the same as the `initiatingCommunicationId`."},"objectCommunicationId":{"type":"string","description":"The id (V4 UUID) of the communication that is being transferred."},"destinationQueueId":{"type":"string","description":"The id (V4 UUID) of the desired destination queue that the object communication should be transferred to."},"languageId":{"type":"string","description":"The unique identifier (V4 UUID) for the language that should be used to determine the destination for the conversation."},"skillIds":{"type":"array","description":"The unique identifiers (V4 UUID) for the skills that should be used to determine the destination for the conversation.","items":{"type":"string"}}}},"SourceConfiguration":{"type":"object","required":["interactionId","sourceId"],"properties":{"sourceId":{"type":"string","description":"Identifies the external platform that is the source of the conversation."},"interactionId":{"type":"string","description":"The customer's unique external identifier associated with the conversation that comes from the external platform."},"tagId":{"type":"string","description":"The customer's external identifier or tag associated with the conversation. If set, it will be used to tag the conversation."}}},"UserEstablishedEvent":{"type":"object","required":["communicationId","conversationId","eventDateTime","eventId","initialConfiguration","sourceConfiguration","userId"],"properties":{"eventId":{"type":"string","description":"A unique (V4 UUID) eventId for this event"},"eventDateTime":{"type":"string","format":"date-time","description":"A Date Time representing the time this event occurred. Date time is represented as an ISO-8601 string. 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Applies to outbound calls only."},"initialConfiguration":{"description":"Metadata about this communication.","$ref":"#/definitions/InitialConfiguration"},"sourceConfiguration":{"description":"Metadata about the source of this communication's interaction.","$ref":"#/definitions/SourceConfiguration"}}},"UserTransferEvent":{"type":"object","required":["commandId","conversationId","destinationUserId","eventDateTime","eventId","initiatingCommunicationId","objectCommunicationId","targetCommunicationId","transferType"],"properties":{"eventId":{"type":"string","description":"A unique (V4 UUID) eventId for this event"},"eventDateTime":{"type":"string","format":"date-time","description":"A Date Time representing the time this event occurred. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"conversationId":{"type":"string","description":"A unique Id (V4 UUID) identifying this conversation"},"transferType":{"type":"string","description":"Indicates the desired type of transfer.","enum":["Attended","Unattended"]},"commandId":{"type":"string","description":"The id (V4 UUID) used by the external platform to refer to the transfer in subsequent Transfer events."},"initiatingCommunicationId":{"type":"string","description":"The id (V4 UUID) of the communication representing the participant that is initiating the transfer."},"targetCommunicationId":{"type":"string","description":"The id (V4 UUID) of the communication that is being transferred away from. In many cases this will be the same as the `initiatingCommunicationId`."},"objectCommunicationId":{"type":"string","description":"The id (V4 UUID) of the communication that is being transferred."},"destinationUserId":{"type":"string","description":"The id (V4 UUID) of the desired destination user that the object communication should be transferred to."}}},"BatchUserRoutingStatusEventRequest":{"type":"object","properties":{"userRoutingStatusEvents":{"type":"array","description":"UserRoutingStatus events for this batch","items":{"$ref":"#/definitions/UserRoutingStatusEvent"}}},"description":"A maximum of 100 events are allowed per request"},"UserRoutingStatusEvent":{"type":"object","required":["agentId","eventDateTime","eventId","sourceId","status"],"properties":{"eventId":{"type":"string","description":"A unique (UUID) eventId for this event"},"eventDateTime":{"type":"string","format":"date-time","description":"A timestamp as epoch representing the time this event occurred. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"agentId":{"type":"string","description":"Unique identifier of the agent."},"status":{"type":"string","description":"The agent's current routing status.","enum":["OffQueue","Idle","Interacting","Communicating","NotResponding"]},"sourceId":{"type":"string","description":"The agent's source platform Id."}}},"BatchUserPresenceEventRequest":{"type":"object","properties":{"userPresenceEvents":{"type":"array","description":"UserPresence events for this batch","items":{"$ref":"#/definitions/UserPresenceEvent"}}},"description":"A maximum of 100 events are allowed per request"},"UserPresenceEvent":{"type":"object","required":["eventDateTime","eventId","sourceId","userId"],"properties":{"eventId":{"type":"string","description":"A unique (V4 UUID) eventId for this event"},"eventDateTime":{"type":"string","format":"date-time","description":"A Date Time representing the time this event occurred. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"userId":{"type":"string","description":"The User ID of the user associated with this UserPresence"},"sourceId":{"type":"string","description":"The id (V4 UUID) of the presence source being updated"},"presenceDefinitionId":{"type":"string","description":"The id (UUID) of the presence definition that the user presence is associated with"},"message":{"type":"string","description":"The message associated with the presence"}}},"AuthzDivision":{"type":"object","required":["description"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"description":{"type":"string","description":"A helpful description for the division."},"homeDivision":{"type":"boolean","description":"A flag indicating whether this division is the \"Home\" (default) division. 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URI for this object","readOnly":true}}},"IdentityProviderEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/IdentityProvider"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"firstUri":{"type":"string","format":"uri"},"lastUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"previousUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"DomainEntityRef":{"type":"object","properties":{"id":{"type":"string"},"name":{"type":"string"},"selfUri":{"type":"string","format":"uri"}}},"OAuthAuthorization":{"type":"object","properties":{"client":{"$ref":"#/definitions/OAuthClient"},"scope":{"type":"array","items":{"type":"string"}},"roles":{"type":"array","items":{"type":"string"}},"resourceOwner":{"$ref":"#/definitions/DomainEntityRef"},"dateCreated":{"type":"string","format":"date-time","description":"Date 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For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"dateModified":{"type":"string","format":"date-time","description":"Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"createdBy":{"$ref":"#/definitions/DomainEntityRef"},"modifiedBy":{"$ref":"#/definitions/DomainEntityRef"},"pending":{"type":"boolean"},"state":{"type":"string","enum":["Unauthorized","Requested","Authorized","Revoked"]},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"OAuthClient":{"type":"object","required":["authorizedGrantType","name"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string","description":"The name of the OAuth client."},"accessTokenValiditySeconds":{"type":"integer","format":"int64","description":"The number of seconds, between 5mins and 48hrs, until tokens created with this client expire. If this field is omitted, a default of 24 hours will be applied."},"description":{"type":"string"},"registeredRedirectUri":{"type":"array","description":"List of allowed callbacks for this client. For example: https://myap.example.com/auth/callback","items":{"type":"string","format":"uri"}},"secret":{"type":"string","description":"System created secret assigned to this client. Secrets are required for code authorization and client credential grants."},"roleIds":{"type":"array","description":"Deprecated. Use roleDivisions instead.","uniqueItems":true,"items":{"type":"string"}},"dateCreated":{"type":"string","format":"date-time","description":"Date this client was created. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"dateModified":{"type":"string","format":"date-time","description":"Date this client was last modified. Date time is represented as an ISO-8601 string. 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Used in browser and mobile apps where the secret can not be secured.\nSAML2-Bearer extension grant type - SAML2 assertion provider for user authentication at the token endpoint.\nClient Credential grant type - Used to created access tokens that are tied only to the client.\n","enum":["CODE","TOKEN","SAML2-BEARER","PASSWORD","CLIENT-CREDENTIALS"]},"scope":{"type":"array","description":"The scope requested by this client. Scopes only apply to clients not using the client_credential grant","items":{"type":"string"}},"roleDivisions":{"type":"array","description":"Set of roles and their corresponding divisions associated with this client. Roles and divisions only apply to clients using the client_credential grant","uniqueItems":true,"items":{"$ref":"#/definitions/RoleDivision"}},"state":{"type":"string","description":"The state of the OAuth client.\nActive: The OAuth client can be used to create access tokens. This is the default state.\nDisabled: Access tokens created by the client are invalid and new ones cannot be created.\nInactive: Access tokens cannot be created with this OAuth client and it will be deleted.","enum":["active","disabled","inactive"]},"dateToDelete":{"type":"string","format":"date-time","description":"The time at which this client will be deleted. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"RoleDivision":{"type":"object","required":["divisionId","roleId"],"properties":{"roleId":{"type":"string","description":"Role to be associated with the given division which forms a grant"},"divisionId":{"type":"string","description":"Division associated with the given role which forms a grant"}}},"OAuthAuthorizationListing":{"type":"object","properties":{"total":{"type":"integer","format":"int64"},"entities":{"type":"array","items":{"$ref":"#/definitions/OAuthAuthorization"}},"selfUri":{"type":"string","format":"uri"}}},"OAuthScope":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"description":{"type":"string"},"selfUri":{"type":"string","format":"uri","description":"The URI for this 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object","readOnly":true}}},"Salesforce":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"disabled":{"type":"boolean"},"issuerURI":{"type":"string"},"ssoTargetURI":{"type":"string"},"sloURI":{"type":"string"},"sloBinding":{"type":"string"},"relyingPartyIdentifier":{"type":"string"},"certificate":{"type":"string"},"certificates":{"type":"array","items":{"type":"string"}},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"EmbeddedIntegration":{"type":"object","properties":{"enableWhitelist":{"type":"boolean"},"domainWhitelist":{"type":"array","items":{"type":"string"}}}},"IpAddressAuthentication":{"type":"object","properties":{"networkWhitelist":{"type":"array","items":{"type":"string"}}}},"OrgWhitelistSettings":{"type":"object","properties":{"enableWhitelist":{"type":"boolean"},"domainWhitelist":{"type":"array","items":{"type":"string"}}}},"OrgAuthSettings":{"type":"object","properties":{"multifactorAuthenticationRequired":{"type":"boolean","description":"Indicates whether multi-factor authentication is required."},"domainAllowlistEnabled":{"type":"boolean","description":"Indicates whether the domain allowlist is enabled."},"domainAllowlist":{"type":"array","description":"The list of domains that will be allowed to embed Genesys Cloud applications.","items":{"type":"string"}},"ipAddressAllowlist":{"type":"array","description":"The list of IP addresses that will be allowed to authenticate with Genesys Cloud.","items":{"type":"string"}},"passwordRequirements":{"description":"The password requirements for the organization.","$ref":"#/definitions/PasswordRequirements"}}},"PasswordRequirements":{"type":"object","properties":{"minimumLength":{"type":"integer","format":"int32"},"minimumDigits":{"type":"integer","format":"int32"},"minimumLetters":{"type":"integer","format":"int32"},"minimumUpper":{"type":"integer","format":"int32"},"minimumLower":{"type":"integer","format":"int32"},"minimumSpecials":{"type":"integer","format":"int32"},"minimumAgeSeconds":{"type":"integer","format":"int32"},"expirationDays":{"type":"integer","format":"int32"}}},"Entity":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true}}},"NamedEntity":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string","description":"The name of the object.","readOnly":true}}},"OrgOAuthClient":{"type":"object","required":["authorizedGrantType","name"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string","description":"The name of the OAuth client."},"dateCreated":{"type":"string","format":"date-time","description":"Date this client was created. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"dateModified":{"type":"string","format":"date-time","description":"Date this client was last modified. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"createdBy":{"description":"User that created this client","$ref":"#/definitions/DomainEntityRef"},"modifiedBy":{"description":"User that last modified this client","$ref":"#/definitions/DomainEntityRef"},"authorizedGrantType":{"type":"string","description":"The OAuth Grant/Client type supported by this client.\nCode Authorization Grant/Client type - Preferred client type where the Client ID and Secret are required to create tokens. Used where the secret can be secured.\nPKCE-Enabled Code Authorization grant type - Code grant type which requires PKCE challenge and verifier to create tokens. Used in public clients for increased security.\nImplicit grant type - Client ID only is required to create tokens. Used in browser and mobile apps where the secret can not be secured.\nSAML2-Bearer extension grant type - SAML2 assertion provider for user authentication at the token endpoint.\nClient Credential grant type - Used to created access tokens that are tied only to the client.\n","enum":["CODE","TOKEN","SAML2-BEARER","PASSWORD","CLIENT-CREDENTIALS"]},"scope":{"type":"array","description":"The scope requested by this client. Scopes only apply to clients not using the client_credential grant","items":{"type":"string"}},"roleDivisions":{"type":"array","description":"Set of roles and their corresponding divisions associated with this client. Roles and divisions only apply to clients using the client_credential grant","uniqueItems":true,"items":{"$ref":"#/definitions/RoleDivision"}},"state":{"type":"string","description":"The state of the OAuth client.\nActive: The OAuth client can be used to create access tokens. 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Mutually exclusive with the address field."},"countryCode":{"type":"string"},"integration":{"type":"string","example":"microsoftteams","description":"Integration tag value if this number is associated with an external integration."}}},"Division":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"DomainRole":{"type":"object","properties":{"id":{"type":"string","description":"The ID of the role"},"name":{"type":"string","description":"The name of the role"}}},"Education":{"type":"object","properties":{"school":{"type":"string"},"fieldOfStudy":{"type":"string"},"notes":{"type":"string","description":"Notes about education has a 2000 character limit"},"dateStart":{"type":"string","format":"date","description":"Dates are represented as an ISO-8601 string. 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Date time is represented as an ISO-8601 string. 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Only used when floorplanImage is set","additionalProperties":{"type":"number","format":"double"}},"notes":{"type":"string","description":"Optional description on the users location"},"locationDefinition":{"$ref":"#/definitions/LocationDefinition"}}},"LocationAddress":{"type":"object","properties":{"city":{"type":"string"},"country":{"type":"string"},"countryName":{"type":"string"},"state":{"type":"string"},"street1":{"type":"string"},"street2":{"type":"string"},"zipcode":{"type":"string"}}},"LocationAddressVerificationDetails":{"type":"object","properties":{"status":{"type":"string","description":"Status of address verification process","enum":["Pending","InProgress","Retry","Complete","Failed"]},"dateFinished":{"type":"string","format":"date-time","description":"Finished time of address verification process. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"dateStarted":{"type":"string","format":"date-time","description":"Time started of address verification process. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"service":{"type":"string","example":"smartystreets-us","description":"Third party service used for address verification"}}},"LocationDefinition":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"contactUser":{"description":"Site contact for the location entity","$ref":"#/definitions/AddressableEntityRef"},"emergencyNumber":{"description":"Emergency number for the location entity","$ref":"#/definitions/LocationEmergencyNumber"},"address":{"$ref":"#/definitions/LocationAddress"},"state":{"type":"string","description":"Current state of the location entity","enum":["active","deleted"]},"notes":{"type":"string","description":"Notes for the location entity"},"version":{"type":"integer","format":"int32","description":"Current version of the location entity, value to be supplied should be retrieved by a GET or on create/update response"},"path":{"type":"array","description":"A list of ancestor IDs in order","readOnly":true,"items":{"type":"string"}},"profileImage":{"type":"array","description":"Profile image of the location entity, retrieved with ?expand=images query parameter","readOnly":true,"items":{"$ref":"#/definitions/LocationImage"}},"floorplanImage":{"type":"array","description":"Floorplan images of the location entity, retrieved with ?expand=images query parameter","readOnly":true,"items":{"$ref":"#/definitions/LocationImage"}},"addressVerificationDetails":{"description":"Address verification information, retrieve dwith the ?expand=addressVerificationDetails query parameter","readOnly":true,"$ref":"#/definitions/LocationAddressVerificationDetails"},"addressVerified":{"type":"boolean","description":"Boolean field which states if the address has been verified as an actual address","readOnly":true},"addressStored":{"type":"boolean","description":"Boolean field which states if the address has been stored for E911","readOnly":true},"images":{"type":"string"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"LocationEmergencyNumber":{"type":"object","properties":{"e164":{"type":"string"},"number":{"type":"string"},"type":{"type":"string","description":"The type of emergency number.","enum":["default","elin"]}}},"LocationImage":{"type":"object","properties":{"resolution":{"type":"string","description":"Height and/or width of image. ex: 640x480 or x128"},"imageUri":{"type":"string"}}},"MediaSummary":{"type":"object","properties":{"contactCenter":{"$ref":"#/definitions/MediaSummaryDetail"},"enterprise":{"$ref":"#/definitions/MediaSummaryDetail"}}},"MediaSummaryDetail":{"type":"object","properties":{"active":{"type":"integer","format":"int32"},"acw":{"type":"integer","format":"int32"}}},"OAuthLastTokenIssued":{"type":"object","properties":{"dateIssued":{"type":"string","format":"date-time","description":"Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"}}},"OutOfOffice":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"user":{"$ref":"#/definitions/User"},"startDate":{"type":"string","format":"date-time","description":"Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"endDate":{"type":"string","format":"date-time","description":"Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"active":{"type":"boolean"},"indefinite":{"type":"boolean"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"PresenceDefinition":{"type":"object","properties":{"id":{"type":"string","description":"description"},"systemPresence":{"type":"string"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"ResourceConditionNode":{"type":"object","properties":{"variableName":{"type":"string"},"conjunction":{"type":"string","enum":["AND","OR"]},"operator":{"type":"string","enum":["EQ","IN","GE","GT","LE","LT"]},"operands":{"type":"array","items":{"$ref":"#/definitions/ResourceConditionValue"}},"terms":{"type":"array","items":{"$ref":"#/definitions/ResourceConditionNode"}}}},"ResourceConditionValue":{"type":"object","properties":{"type":{"type":"string","enum":["SCALAR","VARIABLE","USER","QUEUE"]},"value":{"type":"string"}}},"ResourcePermissionPolicy":{"type":"object","properties":{"id":{"type":"string"},"domain":{"type":"string"},"entityName":{"type":"string"},"policyName":{"type":"string"},"policyDescription":{"type":"string"},"actionSetKey":{"type":"string"},"allowConditions":{"type":"boolean"},"resourceConditionNode":{"$ref":"#/definitions/ResourceConditionNode"},"namedResources":{"type":"array","items":{"type":"string"}},"resourceCondition":{"type":"string"},"actionSet":{"type":"array","uniqueItems":true,"items":{"type":"string"}}}},"RoutingStatus":{"type":"object","properties":{"userId":{"type":"string","description":"The userId of the agent"},"status":{"type":"string","description":"Indicates the Routing State of the agent.  A value of OFF_QUEUE will be returned if the specified user does not exist.","enum":["OFF_QUEUE","IDLE","INTERACTING","NOT_RESPONDING","COMMUNICATING"]},"startTime":{"type":"string","format":"date-time","description":"The timestamp when the agent went into this state. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"}}},"Team":{"type":"object","required":["name"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string","description":"The team name"},"division":{"description":"The division to which this entity belongs.","$ref":"#/definitions/WritableDivision"},"description":{"type":"string","description":"Team information."},"dateCreated":{"type":"string","format":"date-time","description":"Last modified datetime. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"dateModified":{"type":"string","format":"date-time","description":"Last modified datetime. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"memberCount":{"type":"integer","format":"int64","description":"Number of members in a team","readOnly":true},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"User":{"type":"object","required":["version"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"division":{"description":"The division to which this entity belongs.","$ref":"#/definitions/Division"},"chat":{"$ref":"#/definitions/Chat"},"department":{"type":"string"},"email":{"type":"string"},"primaryContactInfo":{"type":"array","description":"Auto populated from addresses.","readOnly":true,"items":{"$ref":"#/definitions/Contact"}},"addresses":{"type":"array","description":"Email addresses and phone numbers for this user","items":{"$ref":"#/definitions/Contact"}},"state":{"type":"string","description":"The current state for this user.","readOnly":true,"enum":["active","inactive","deleted"]},"title":{"type":"string"},"username":{"type":"string"},"manager":{"$ref":"#/definitions/User"},"images":{"type":"array","items":{"$ref":"#/definitions/UserImage"}},"version":{"type":"integer","format":"int32","description":"Required when updating a user, this value should be the current version of the user.  The current version can be obtained with a GET on the user before doing a PATCH."},"certifications":{"type":"array","items":{"type":"string"}},"biography":{"$ref":"#/definitions/Biography"},"employerInfo":{"$ref":"#/definitions/EmployerInfo"},"preferredName":{"type":"string","description":"Preferred full name of the agent"},"routingStatus":{"description":"ACD routing status","readOnly":true,"$ref":"#/definitions/RoutingStatus"},"presence":{"description":"Active presence","readOnly":true,"$ref":"#/definitions/UserPresence"},"integrationPresence":{"description":"Integration presence","readOnly":true,"$ref":"#/definitions/UserPresence"},"conversationSummary":{"description":"Summary of conversion statistics for conversation types.","readOnly":true,"$ref":"#/definitions/UserConversationSummary"},"outOfOffice":{"description":"Determine if out of office is enabled","readOnly":true,"$ref":"#/definitions/OutOfOffice"},"geolocation":{"description":"Current geolocation position","readOnly":true,"$ref":"#/definitions/Geolocation"},"station":{"description":"Effective, default, and last station information","readOnly":true,"$ref":"#/definitions/UserStations"},"authorization":{"description":"Roles and permissions assigned to the user","readOnly":true,"$ref":"#/definitions/UserAuthorization"},"profileSkills":{"type":"array","description":"Profile skills possessed by the user","readOnly":true,"items":{"type":"string"}},"locations":{"type":"array","description":"The user placement at each site location.","readOnly":true,"items":{"$ref":"#/definitions/Location"}},"groups":{"type":"array","description":"The groups the user is a member of","readOnly":true,"items":{"$ref":"#/definitions/Group"}},"team":{"description":"The team the user is a member of","readOnly":true,"$ref":"#/definitions/Team"},"workPlanBidRanks":{"description":"The WFM work plan bid rank settings for the user","readOnly":true,"$ref":"#/definitions/WorkPlanBidRanks"},"skills":{"type":"array","description":"Routing (ACD) skills possessed by the user","readOnly":true,"items":{"$ref":"#/definitions/UserRoutingSkill"}},"languages":{"type":"array","description":"Routing (ACD) languages possessed by the user","readOnly":true,"items":{"$ref":"#/definitions/UserRoutingLanguage"}},"acdAutoAnswer":{"type":"boolean","description":"acd auto answer"},"languagePreference":{"type":"string","description":"preferred language by the user","readOnly":true},"lastTokenIssued":{"$ref":"#/definitions/OAuthLastTokenIssued"},"dateLastLogin":{"type":"string","format":"date-time","description":"The last time the user logged in using username and password. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"UserAuthorization":{"type":"object","properties":{"roles":{"type":"array","items":{"$ref":"#/definitions/DomainRole"}},"unusedRoles":{"type":"array","description":"A collection of the roles the user is not using","readOnly":true,"items":{"$ref":"#/definitions/DomainRole"}},"permissions":{"type":"array","description":"A collection of the permissions granted by all assigned roles","readOnly":true,"items":{"type":"string"}},"permissionPolicies":{"type":"array","description":"The policies configured for assigned permissions.","readOnly":true,"items":{"$ref":"#/definitions/ResourcePermissionPolicy"}}}},"UserConversationSummary":{"type":"object","properties":{"userId":{"type":"string"},"call":{"$ref":"#/definitions/MediaSummary"},"callback":{"$ref":"#/definitions/MediaSummary"},"email":{"$ref":"#/definitions/MediaSummary"},"message":{"$ref":"#/definitions/MediaSummary"},"chat":{"$ref":"#/definitions/MediaSummary"},"socialExpression":{"$ref":"#/definitions/MediaSummary"},"video":{"$ref":"#/definitions/MediaSummary"}}},"UserImage":{"type":"object","properties":{"resolution":{"type":"string","description":"Height and/or width of image. ex: 640x480 or x128"},"imageUri":{"type":"string"}}},"UserPresence":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"source":{"type":"string","description":"Deprecated - The sourceID field should be used as a replacement."},"sourceId":{"type":"string","description":"Represents the ID of a registered source"},"primary":{"type":"boolean","description":"A boolean used to tell whether or not to set this presence source as the primary on a PATCH"},"presenceDefinition":{"$ref":"#/definitions/PresenceDefinition"},"message":{"type":"string"},"modifiedDate":{"type":"string","format":"date-time","description":"Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"UserRoutingLanguage":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"proficiency":{"type":"number","format":"double","description":"A rating from 0.0 to 5.0 that indicates how fluent an agent is in a particular language. ACD interactions are routed to agents with higher proficiency ratings."},"state":{"type":"string","description":"Activate or deactivate this routing language.","enum":["active","inactive","deleted"]},"languageUri":{"type":"string","format":"uri","description":"URI to the organization language used by this user language.","readOnly":true},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}},"description":"Represents an organization language assigned to a user. When assigning to a user specify the organization language id as the id."},"UserRoutingSkill":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"proficiency":{"type":"number","format":"double","description":"A rating from 0.0 to 5.0 that indicates how adept an agent is at a particular skill. When \"Best available skills\" is enabled for a queue in Genesys Cloud, ACD interactions in that queue are routed to agents with higher proficiency ratings."},"state":{"type":"string","description":"Activate or deactivate this routing skill.","enum":["active","inactive","deleted"]},"skillUri":{"type":"string","format":"uri","description":"URI to the organization skill used by this user skill.","readOnly":true},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}},"description":"Represents an organization skill assigned to a user. When assigning to a user specify the organization skill id as the id."},"UserStation":{"type":"object","properties":{"id":{"type":"string","description":"A globally unique identifier for this station","readOnly":true},"name":{"type":"string"},"type":{"type":"string"},"associatedUser":{"$ref":"#/definitions/User"},"associatedDate":{"type":"string","format":"date-time","description":"Date time is represented as an ISO-8601 string. 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For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"formId":{"type":"string","description":"ID of the evaluation form used"},"formName":{"type":"string","description":"Name of the evaluation form used"},"queueId":{"type":"string","description":"The ID of the associated queue"},"released":{"type":"boolean","description":"Whether the evaluation has been released"},"rescored":{"type":"boolean","description":"Whether the evaluation has been rescored at least once"},"userId":{"type":"string","description":"ID of the agent the evaluation was performed against"},"oTotalCriticalScore":{"type":"integer","format":"int64"},"oTotalScore":{"type":"integer","format":"int64"}}},"AnalyticsFlow":{"type":"object","properties":{"endingLanguage":{"type":"string","description":"Flow ending language, e.g. en-us"},"entryReason":{"type":"string","description":"The particular entry reason for this flow, e.g. an address, userId, or flowId"},"entryType":{"type":"string","description":"The entry type for this flow, e.g. dnis, dialer, agent, flow, or direct","enum":["agent","direct","dnis","flow","outbound"]},"exitReason":{"type":"string","description":"The exit reason for this flow, e.g. DISCONNECT"},"flowId":{"type":"string","description":"The unique identifier of this flow"},"flowName":{"type":"string","description":"The name of this flow at the time of flow execution"},"flowType":{"type":"string","description":"The type of this flow","enum":["BOT","COMMONMODULE","DIGITALBOT","INBOUNDCALL","INBOUNDCHAT","INBOUNDEMAIL","INBOUNDSHORTMESSAGE","INQUEUECALL","INQUEUEEMAIL","INQUEUESHORTMESSAGE","OUTBOUNDCALL","SECURECALL","SPEECH","SURVEYINVITE","VOICE","VOICEMAIL","VOICESURVEY","WORKFLOW","WORKITEM"]},"flowVersion":{"type":"string","description":"The version of this flow"},"issuedCallback":{"type":"boolean","description":"Flag indicating whether the flow issued a callback"},"recognitionFailureReason":{"type":"string","description":"The recognition failure reason causing to exit/disconnect"},"startingLanguage":{"type":"string","description":"Flow starting language, e.g. en-us"},"transferTargetAddress":{"type":"string","description":"The address of a flow transfer target, e.g. a phone number, an email address, or a queueId"},"transferTargetName":{"type":"string","description":"The name of a flow transfer target"},"transferType":{"type":"string","description":"The type of transfer for flows that ended with a transfer"},"outcomes":{"type":"array","description":"Flow outcomes","items":{"$ref":"#/definitions/AnalyticsFlowOutcome"}}}},"AnalyticsFlowOutcome":{"type":"object","properties":{"flowOutcome":{"type":"string","description":"Combination of unique flow outcome identifier and its value separated by colon"},"flowOutcomeEndTimestamp":{"type":"string","format":"date-time","description":"The outcome ending timestamp in ISO 8601 format. This may be null if the outcome did not succeed."},"flowOutcomeId":{"type":"string","description":"Unique identifier of a flow outcome"},"flowOutcomeStartTimestamp":{"type":"string","format":"date-time","description":"The outcome starting timestamp in ISO 8601 format"},"flowOutcomeValue":{"type":"string","description":"Flow outcome value, e.g. SUCCESS"}}},"AnalyticsMediaEndpointStat":{"type":"object","properties":{"codecs":{"type":"array","description":"The MIME type(s) of the audio encodings used by the audio streams belonging to this endpoint","items":{"type":"string"}},"discardedPackets":{"type":"integer","format":"int64","description":"The total number of packets received too late or too early, jitter queue overrun or underrun, for all audio streams belonging to this endpoint"},"duplicatePackets":{"type":"integer","format":"int64","description":"The total number of packets received with the same sequence number as another one recently received (window of 64 packets), for all audio streams belonging to this endpoint"},"eventTime":{"type":"string","format":"date-time","description":"Specifies when an event occurred. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"invalidPackets":{"type":"integer","format":"int64","description":"The total number of malformed or not RTP packets, unknown payload type, or discarded probation packets for all audio streams belonging to this endpoint"},"maxLatencyMs":{"type":"integer","format":"int64","description":"The maximum latency experienced by any audio stream belonging to this endpoint, in milliseconds"},"minMos":{"type":"number","format":"double","description":"The lowest estimated average MOS among all the audio streams belonging to this endpoint"},"minRFactor":{"type":"number","format":"double","description":"The lowest R-factor value among all of the audio streams belonging to this endpoint"},"overrunPackets":{"type":"integer","format":"int64","description":"The total number of packets for which there was no room in the jitter queue when it was received, for all audio streams belonging to this endpoint (also counted in discarded)"},"receivedPackets":{"type":"integer","format":"int64","description":"The total number of packets received for all audio streams belonging to this endpoint (includes invalid, duplicate, and discarded packets)"},"underrunPackets":{"type":"integer","format":"int64","description":"The total number of packets received after their timestamp/seqnum has been played out, for all audio streams belonging to this endpoint (also counted in discarded)"}}},"AnalyticsParticipantWithoutAttributes":{"type":"object","properties":{"externalContactId":{"type":"string","description":"External contact identifier"},"externalOrganizationId":{"type":"string","description":"External organization identifier"},"flaggedReason":{"type":"string","description":"Reason for which participant flagged conversation","enum":["general"]},"participantId":{"type":"string","description":"Unique identifier for the participant"},"participantName":{"type":"string","description":"A human readable name identifying the participant"},"purpose":{"type":"string","description":"The participant's purpose","enum":["acd","agent","api","botflow","campaign","customer","dialer","external","fax","group","inbound","ivr","manual","outbound","station","user","voicemail","voicesurveyflow","workflow"]},"screenRecording":{"type":"boolean","description":"Flag determining if a screen recording was started or not"},"teamId":{"type":"string","description":"The team ID the user is a member of"},"userId":{"type":"string","description":"Unique identifier for the user"},"sessions":{"type":"array","description":"List of sessions associated to this participant","items":{"$ref":"#/definitions/AnalyticsSession"}}}},"AnalyticsProperty":{"type":"object","properties":{"property":{"type":"string","description":"User-defined rather than intrinsic system-observed values. These are tagged onto segments by other components within PureCloud or by API users directly.  This is the name of the user-defined property."},"propertyType":{"type":"string","description":"Indicates what the data type is (e.g. integer vs string) and therefore how to evaluate what would constitute a match","enum":["bool","integer","real","date","string","uuid"]},"value":{"type":"string","description":"What property value to match against"}}},"AnalyticsProposedAgent":{"type":"object","properties":{"agentRank":{"type":"integer","format":"int32","description":"Proposed agent rank for this conversation from predictive routing (lower is better)"},"proposedAgentId":{"type":"string","description":"Unique identifier for the agent that was proposed by predictive routing"}}},"AnalyticsResolution":{"type":"object","properties":{"eventTime":{"type":"string","format":"date-time","description":"Specifies when an event occurred. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"queueId":{"type":"string","description":"The ID of the last queue on which the conversation was handled."},"userId":{"type":"string","description":"The ID of the last user who handled the conversation."},"nNextContactAvoided":{"type":"integer","format":"int64"}}},"AnalyticsScoredAgent":{"type":"object","properties":{"agentScore":{"type":"integer","format":"int32","description":"Assigned agent score for this conversation (0 - 100, higher being better)"},"scoredAgentId":{"type":"string","description":"Unique identifier for the agent that was scored for this conversation"}}},"AnalyticsSession":{"type":"object","properties":{"activeSkillIds":{"type":"array","description":"ID(s) of Skill(s) that are active on the conversation","items":{"type":"string"}},"acwSkipped":{"type":"boolean","description":"Marker for an agent that skipped after call work"},"addressFrom":{"type":"string","description":"The address that initiated an action"},"addressOther":{"type":"string","description":"The email address for the participant on the other side of the email conversation"},"addressSelf":{"type":"string","description":"The email address for the participant on this side of the email conversation"},"addressTo":{"type":"string","description":"The address receiving an action"},"agentAssistantId":{"type":"string","description":"Unique identifier of the active virtual agent assistant"},"agentBullseyeRing":{"type":"integer","format":"int32","description":"Bullseye ring of the targeted agent"},"agentOwned":{"type":"boolean","description":"Flag indicating an agent-owned callback"},"ani":{"type":"string","description":"Automatic Number Identification (caller's number)"},"assignerId":{"type":"string","description":"ID of the user that manually assigned a conversation"},"authenticated":{"type":"boolean","description":"Flag that indicates that the identity of the customer has been asserted as verified by the provider."},"bargedParticipantId":{"type":"string","description":"The participantId being barged in on (if someone (e.g. an agent) is being barged in on, this would correspond to one of the other participantIds present in the conversation)"},"bcc":{"type":"array","description":"Blind carbon copy email address(es)","items":{"type":"string"}},"callbackNumbers":{"type":"array","description":"Callback phone number(s)","items":{"type":"string"}},"callbackScheduledTime":{"type":"string","format":"date-time","description":"Scheduled callback date/time. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"callbackUserName":{"type":"string","description":"The name of the user requesting a call back"},"cc":{"type":"array","description":"Carbon copy email address(es)","items":{"type":"string"}},"cleared":{"type":"boolean","description":"Flag that indicates that the conversation has been cleared by the customer"},"coachedParticipantId":{"type":"string","description":"The participantId being coached (if someone (e.g. an agent) is being coached, this would correspond to one of the other participantIds present in the conversation)"},"cobrowseRole":{"type":"string","description":"Describes side of the cobrowse (sharer or viewer)"},"cobrowseRoomId":{"type":"string","description":"A unique identifier for a PureCloud cobrowse room"},"deliveryStatus":{"type":"string","description":"The email or SMS delivery status","enum":["DeliveryFailed","DeliverySuccess","Failed","Published","Queued","Read","Received","Sent"]},"deliveryStatusChangeDate":{"type":"string","format":"date-time","description":"Date and time of the most recent delivery status change. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"destinationAddresses":{"type":"array","description":"Destination address(es) of transfers or consults","items":{"type":"string"}},"detectedSpeechEnd":{"type":"string","format":"date-time","description":"Absolute time when the speech ended. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"detectedSpeechStart":{"type":"string","format":"date-time","description":"Absolute time when the speech started. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"direction":{"type":"string","description":"The direction of the communication","enum":["inbound","outbound"]},"dispositionAnalyzer":{"type":"string","description":"(Dialer) Analyzer (for example speech.person)"},"dispositionName":{"type":"string","description":"(Dialer) Result of the analysis (for example disposition.classification.callable.machine)"},"dnis":{"type":"string","description":"Dialed number identification service (number dialed by the calling party)"},"edgeId":{"type":"string","description":"Unique identifier of the edge device"},"eligibleAgentCounts":{"type":"array","description":"Number of eligible agents for each predictive routing attempt","items":{"type":"integer","format":"int32"}},"extendedDeliveryStatus":{"type":"string","description":"Extended delivery status"},"flowInType":{"type":"string","description":"Type of flow in that occurred when entering ACD."},"flowOutType":{"type":"string","description":"Type of flow out that occurred when emitting tFlowOut."},"journeyActionId":{"type":"string","description":"Identifier of the journey action."},"journeyActionMapId":{"type":"string","description":"Identifier of the journey action map that triggered the action."},"journeyActionMapVersion":{"type":"integer","format":"int32","description":"Version of the journey action map that triggered the action."},"journeyCustomerId":{"type":"string","description":"Primary identifier of the journey customer in the source where the activities originate from."},"journeyCustomerIdType":{"type":"string","description":"Type of primary identifier of the journey customer (e.g. cookie)."},"journeyCustomerSessionId":{"type":"string","description":"Unique identifier of the journey session."},"journeyCustomerSessionIdType":{"type":"string","description":"Type or category of journey sessions (e.g. web, ticket, delivery, atm)."},"mediaBridgeId":{"type":"string","description":"Media bridge ID for the conference session consistent across all participants"},"mediaCount":{"type":"integer","format":"int32","description":"Count of any media (images, files, etc) included in this session"},"mediaType":{"type":"string","description":"The session media type","enum":["callback","chat","cobrowse","email","message","screenshare","unknown","video","voice"]},"messageType":{"type":"string","description":"Message type for messaging services. E.g.: sms, facebook, twitter, line"},"monitoredParticipantId":{"type":"string","description":"The participantId being monitored (if someone (e.g. an agent) is being monitored, this would correspond to one of the other participantIds present in the conversation)"},"outboundCampaignId":{"type":"string","description":"(Dialer) Unique identifier of the outbound campaign"},"outboundContactId":{"type":"string","description":"(Dialer) Unique identifier of the contact"},"outboundContactListId":{"type":"string","description":"(Dialer) Unique identifier of the contact list that this contact belongs to"},"peerId":{"type":"string","description":"This identifies pairs of related sessions on a conversation. E.g. an external session’s peerId will be the session that the call originally connected to, e.g. if an IVR was dialed, the IVR session, which will also have the external session’s ID as its peer. After that point, any transfers of that session to other internal components (acd, agent, etc.) will all spawn new sessions whose peerIds point back to that original external session."},"protocolCallId":{"type":"string","description":"The original voice protocol call ID, e.g. a SIP call ID"},"provider":{"type":"string","description":"The source provider for the communication."},"recording":{"type":"boolean","description":"Flag determining if an audio recording was started or not"},"remote":{"type":"string","description":"Name, phone number, or email address of the remote party."},"remoteNameDisplayable":{"type":"string","description":"Unique identifier for the remote party"},"removedSkillIds":{"type":"array","description":"ID(s) of Skill(s) that have been removed by bullseye routing","items":{"type":"string"}},"requestedRoutings":{"type":"array","description":"Routing type(s) for requested/attempted routing methods.","items":{"type":"string","enum":["Bullseye","Conditional","Direct","Last","Manual","Predictive","Preferred","Standard","Vip"]}},"roomId":{"type":"string","description":"Unique identifier for the room"},"routingRing":{"type":"integer","format":"int32","description":"Routing ring for bullseye or preferred agent routing"},"routingRule":{"type":"string","description":"Routing rule for preferred, conditional and predictive routing type"},"routingRuleType":{"type":"string","description":"Routing rule type","enum":["Bullseye","Conditional","Predictive","Preferred"]},"screenShareAddressSelf":{"type":"string","description":"Direct ScreenShare address"},"screenShareRoomId":{"type":"string","description":"A unique identifier for a PureCloud ScreenShare room"},"scriptId":{"type":"string","description":"A unique identifier for a script"},"selectedAgentId":{"type":"string","description":"Selected agent ID"},"selectedAgentRank":{"type":"integer","format":"int32","description":"Selected agent GPR rank"},"sessionDnis":{"type":"string","description":"Dialed number for the current session; this can be different from dnis, e.g. if the call was transferred"},"sessionId":{"type":"string","description":"The unique identifier of this session"},"sharingScreen":{"type":"boolean","description":"Flag determining if screenShare is started or not (true/false)"},"skipEnabled":{"type":"boolean","description":"(Dialer) Whether the agent can skip the dialer contact"},"timeoutSeconds":{"type":"integer","format":"int32","description":"The number of seconds before PureCloud begins the call for a call back (0 disables automatic calling)"},"usedRouting":{"type":"string","description":"Complete routing method","enum":["Bullseye","Conditional","Direct","Last","Manual","Predictive","Preferred","Standard","Vip"]},"videoAddressSelf":{"type":"string","description":"Direct Video address"},"videoRoomId":{"type":"string","description":"A unique identifier for a PureCloud video room"},"waitingInteractionCounts":{"type":"array","description":"Number of waiting interactions for each predictive routing attempt","items":{"type":"integer","format":"int32"}},"agentGroups":{"type":"array","description":"Conditional group routing agent groups","items":{"$ref":"#/definitions/AnalyticsAgentGroup"}},"proposedAgents":{"type":"array","description":"Proposed agents","items":{"$ref":"#/definitions/AnalyticsProposedAgent"}},"mediaEndpointStats":{"type":"array","description":"MediaEndpointStats associated with this session","items":{"$ref":"#/definitions/AnalyticsMediaEndpointStat"}},"flow":{"description":"IVR flow execution associated with this session","$ref":"#/definitions/AnalyticsFlow"},"metrics":{"type":"array","description":"List of metrics for this session","items":{"$ref":"#/definitions/AnalyticsSessionMetric"}},"segments":{"type":"array","description":"List of segments for this session","items":{"$ref":"#/definitions/AnalyticsConversationSegment"}}}},"AnalyticsSessionMetric":{"type":"object","properties":{"emitDate":{"type":"string","format":"date-time","description":"Metric emission date. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"name":{"type":"string","description":"Unique name of this metric"},"value":{"type":"integer","format":"int64","description":"The metric value"}}},"AnalyticsSurvey":{"type":"object","properties":{"eventTime":{"type":"string","format":"date-time","description":"Specifies when an event occurred. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"queueId":{"type":"string","description":"The ID of the associated queue"},"surveyCompletedDate":{"type":"string","format":"date-time","description":"Completion datetime of the survey in ISO 8601 format"},"surveyFormContextId":{"type":"string","description":"Unique identifier for the survey form, regardless of version"},"surveyFormId":{"type":"string","description":"ID of the survey form used"},"surveyFormName":{"type":"string","description":"Name of the survey form used"},"surveyId":{"type":"string","description":"ID of the survey"},"surveyPartialResponse":{"type":"boolean","description":"Whether the survey was completed with any required questions unanswered."},"surveyPromoterScore":{"type":"integer","format":"int32","description":"Score of the survey used with NPS"},"surveyStatus":{"type":"string","description":"The status of the survey"},"surveyType":{"type":"string","description":"The type of the survey","enum":["Web","Voice"]},"userId":{"type":"string","description":"ID of the agent the survey was performed against"},"oSurveyTotalScore":{"type":"integer","format":"int64"}}},"PropertyIndexRequest":{"type":"object","required":["properties","sessionId","targetDate"],"properties":{"sessionId":{"type":"string","description":"Attach properties to a segment in the indicated session"},"targetDate":{"type":"string","format":"date-time","description":"Attach properties to a segment covering a specific point in time. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"properties":{"type":"array","description":"The list of properties to index","items":{"$ref":"#/definitions/AnalyticsProperty"}}}},"AsyncConversationQuery":{"type":"object","required":["interval"],"properties":{"conversationFilters":{"type":"array","description":"Filters that target conversation-level data","items":{"$ref":"#/definitions/ConversationDetailQueryFilter"}},"segmentFilters":{"type":"array","description":"Filters that target individual segments within a conversation","items":{"$ref":"#/definitions/SegmentDetailQueryFilter"}},"evaluationFilters":{"type":"array","description":"Filters that target evaluations","items":{"$ref":"#/definitions/EvaluationDetailQueryFilter"}},"surveyFilters":{"type":"array","description":"Filters that target surveys","items":{"$ref":"#/definitions/SurveyDetailQueryFilter"}},"resolutionFilters":{"type":"array","description":"Filters that target resolutions","items":{"$ref":"#/definitions/ResolutionDetailQueryFilter"}},"order":{"type":"string","description":"Sort the result set in ascending/descending order. Default is ascending","enum":["asc","desc","unordered"]},"orderBy":{"type":"string","description":"Specify which data element within the result set to use for sorting. The options  to use as a basis for sorting the results: conversationStart, segmentStart, and segmentEnd. If not specified, the default is conversationStart","enum":["conversationStart","conversationEnd","segmentStart","segmentEnd"]},"interval":{"type":"string","description":"Specifies the date and time range of data being queried. Results will include all conversations that had activity during the interval. Intervals are represented as an ISO-8601 string. For example: YYYY-MM-DDThh:mm:ss/YYYY-MM-DDThh:mm:ss"},"limit":{"type":"integer","format":"int32","description":"Specify number of results to be returned"},"startOfDayIntervalMatching":{"type":"boolean","description":"Add a filter to only include conversations that started after the beginning of the interval start date (UTC)"}}},"ConversationDetailQueryClause":{"type":"object","required":["predicates","type"],"properties":{"type":{"type":"string","description":"Boolean operation to apply to the provided predicates","enum":["and","or"]},"predicates":{"type":"array","description":"Like a three-word sentence: (attribute-name) (operator) (target-value).","items":{"$ref":"#/definitions/ConversationDetailQueryPredicate"}}}},"ConversationDetailQueryFilter":{"type":"object","required":["type"],"properties":{"type":{"type":"string","description":"Boolean operation to apply to the provided predicates and clauses","enum":["and","or"]},"clauses":{"type":"array","description":"Boolean 'and/or' logic with up to two-levels of nesting","items":{"$ref":"#/definitions/ConversationDetailQueryClause"}},"predicates":{"type":"array","description":"Like a three-word sentence: (attribute-name) (operator) (target-value).","items":{"$ref":"#/definitions/ConversationDetailQueryPredicate"}}}},"ConversationDetailQueryPredicate":{"type":"object","properties":{"type":{"type":"string","description":"Optional type, can usually be inferred","enum":["dimension","property","metric"]},"dimension":{"type":"string","description":"Left hand side for dimension predicates","enum":["conversationEnd","conversationId","conversationInitiator","conversationStart","customerParticipation","divisionId","externalTag","mediaStatsMinConversationMos","originatingDirection"],"x-genesys-entity-type":{"value":"DIMENSION_TYPE"}},"metric":{"type":"string","description":"Left hand side for metric predicates","enum":["nBlindTransferred","nBotInteractions","nCobrowseSessions","nConnected","nConsult","nConsultTransferred","nError","nFlow","nFlowMilestone","nFlowOutcome","nFlowOutcomeFailed","nOffered","nOutbound","nOutboundAbandoned","nOutboundAttempted","nOutboundConnected","nOverSla","nStateTransitionError","nTransferred","oExternalMediaCount","oFlowMilestone","oMediaCount","oMessageCount","oMessageSegmentCount","oMessageTurn","tAbandon","tAcd","tActiveCallback","tActiveCallbackComplete","tAcw","tAgentResponseTime","tAlert","tAnswered","tBarging","tCoaching","tCoachingComplete","tConnected","tContacting","tConversationDuration","tDialing","tFirstConnect","tFirstDial","tFlow","tFlowDisconnect","tFlowExit","tFlowOut","tFlowOutcome","tHandle","tHeld","tHeldComplete","tIvr","tMonitoring","tMonitoringComplete","tNotResponding","tPark","tParkComplete","tShortAbandon","tTalk","tTalkComplete","tUserResponseTime","tVoicemail"]},"operator":{"type":"string","description":"Optional operator, default is matches","enum":["matches","exists","notExists"]},"value":{"type":"string","description":"Right hand side for dimension or metric predicates","x-genesys-entity-type":{"value":"DIMENSION_SELECTOR"}},"range":{"description":"Right hand side for dimension or metric predicates","$ref":"#/definitions/NumericRange"}}},"EvaluationDetailQueryClause":{"type":"object","required":["predicates","type"],"properties":{"type":{"type":"string","description":"Boolean operation to apply to the provided predicates","enum":["and","or"]},"predicates":{"type":"array","description":"Like a three-word sentence: (attribute-name) (operator) (target-value).","items":{"$ref":"#/definitions/EvaluationDetailQueryPredicate"}}}},"EvaluationDetailQueryFilter":{"type":"object","required":["type"],"properties":{"type":{"type":"string","description":"Boolean operation to apply to the provided predicates and clauses","enum":["and","or"]},"clauses":{"type":"array","description":"Boolean 'and/or' logic with up to two-levels of nesting","items":{"$ref":"#/definitions/EvaluationDetailQueryClause"}},"predicates":{"type":"array","description":"Like a three-word sentence: (attribute-name) (operator) (target-value).","items":{"$ref":"#/definitions/EvaluationDetailQueryPredicate"}}}},"EvaluationDetailQueryPredicate":{"type":"object","properties":{"type":{"type":"string","description":"Optional type, can usually be inferred","enum":["dimension","property","metric"]},"dimension":{"type":"string","description":"Left hand side for dimension predicates","enum":["assigneeApplicable","assigneeId","calibrationId","contextId","deleted","evaluationId","evaluationStatus","evaluatorId","eventTime","formId","formName","queueId","released","rescored","userId"],"x-genesys-entity-type":{"value":"DIMENSION_TYPE"}},"metric":{"type":"string","description":"Left hand side for metric predicates","enum":["oTotalCriticalScore","oTotalScore"]},"operator":{"type":"string","description":"Optional operator, default is matches","enum":["matches","exists","notExists"]},"value":{"type":"string","description":"Right hand side for dimension or metric predicates","x-genesys-entity-type":{"value":"DIMENSION_SELECTOR"}},"range":{"description":"Right hand side for dimension or metric predicates","$ref":"#/definitions/NumericRange"}}},"QueryDivision":{"type":"object","properties":{}},"ResolutionDetailQueryClause":{"type":"object","required":["predicates","type"],"properties":{"type":{"type":"string","description":"Boolean operation to apply to the provided predicates","enum":["and","or"]},"predicates":{"type":"array","description":"Like a three-word sentence: (attribute-name) (operator) (target-value).","items":{"$ref":"#/definitions/ResolutionDetailQueryPredicate"}}}},"ResolutionDetailQueryFilter":{"type":"object","required":["type"],"properties":{"type":{"type":"string","description":"Boolean operation to apply to the provided predicates and 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view","items":{"type":"string"}},"durationsMilliseconds":{"type":"array","description":"The durations in milliseconds used to filter the view","items":{"$ref":"#/definitions/NumericRange"}},"acdDurationsMilliseconds":{"type":"array","description":"The acd durations in milliseconds used to filter the view","items":{"$ref":"#/definitions/NumericRange"}},"talkDurationsMilliseconds":{"type":"array","description":"The talk durations in milliseconds used to filter the view","items":{"$ref":"#/definitions/NumericRange"}},"acwDurationsMilliseconds":{"type":"array","description":"The acw durations in milliseconds used to filter the view","items":{"$ref":"#/definitions/NumericRange"}},"handleDurationsMilliseconds":{"type":"array","description":"The handle durations in milliseconds used to filter the view","items":{"$ref":"#/definitions/NumericRange"}},"holdDurationsMilliseconds":{"type":"array","description":"The hold durations in milliseconds used to filter the view","items":{"$ref":"#/definitions/NumericRange"}},"abandonDurationsMilliseconds":{"type":"array","description":"The abandon durations in milliseconds used to filter the view","items":{"$ref":"#/definitions/NumericRange"}},"evaluationScore":{"description":"The evaluationScore is used to filter the view","$ref":"#/definitions/NumericRange"},"evaluationCriticalScore":{"description":"The evaluationCriticalScore is used to filter the view","$ref":"#/definitions/NumericRange"},"evaluationFormIds":{"type":"array","description":"The evaluation form ids are used to filter the view","items":{"type":"string"}},"evaluatedAgentIds":{"type":"array","description":"The evaluated agent ids are used to filter the view","items":{"type":"string"}},"evaluatorIds":{"type":"array","description":"The evaluator ids are used to filter the view","items":{"type":"string"}},"transferred":{"type":"boolean","description":"Indicates filtering for transfers"},"abandoned":{"type":"boolean","description":"Indicates filtering for abandons"},"answered":{"type":"boolean","description":"Indicates filtering for answered interactions"},"messageTypes":{"type":"array","description":"The message media types used to filter the view","items":{"type":"string","enum":["sms","twitter","line","facebook","whatsapp","webmessaging","open","instagram"]}},"divisionIds":{"type":"array","description":"The divison Ids used to filter the view","items":{"type":"string"},"x-genesys-entity-type":{"value":"DIVISION_ID"}},"surveyFormIds":{"type":"array","description":"The survey form ids used to filter the view","items":{"type":"string"}},"surveyTotalScore":{"description":"The survey total score used to filter the view","$ref":"#/definitions/NumericRange"},"surveyNpsScore":{"description":"The survey NPS score used to filter the view","$ref":"#/definitions/NumericRange"},"mos":{"description":"The desired range for mos values","$ref":"#/definitions/NumericRange"},"surveyQuestionGroupScore":{"description":"The survey question group score used to filter the view","$ref":"#/definitions/NumericRange"},"surveyPromoterScore":{"description":"The survey promoter score used to filter the view","$ref":"#/definitions/NumericRange"},"surveyFormContextIds":{"type":"array","description":"The list of survey form context ids used to filter the view","items":{"type":"string"}},"conversationIds":{"type":"array","description":"The list of conversation ids used to filter the view","items":{"type":"string"}},"sipCallIds":{"type":"array","description":"The list of SIP call ids used to filter the view","items":{"type":"string"}},"isEnded":{"type":"boolean","description":"Indicates filtering for ended"},"isSurveyed":{"type":"boolean","description":"Indicates filtering for survey"},"surveyScores":{"type":"array","description":"The list of survey score ranges used to filter the view","items":{"$ref":"#/definitions/NumericRange"}},"promoterScores":{"type":"array","description":"The list of promoter score ranges used to filter the view","items":{"$ref":"#/definitions/NumericRange"}},"isCampaign":{"type":"boolean","description":"Indicates filtering for campaign"},"surveyStatuses":{"type":"array","description":"The list of survey statuses used to filter the view","items":{"type":"string"}},"conversationProperties":{"description":"A grouping of conversation level filters","$ref":"#/definitions/ConversationProperties"},"isBlindTransferred":{"type":"boolean","description":"Indicates filtering for blind transferred"},"isConsulted":{"type":"boolean","description":"Indicates filtering for consulted"},"isConsultTransferred":{"type":"boolean","description":"Indicates filtering for consult transferred"},"remoteParticipants":{"type":"array","description":"The list of remote participants used to filter the view","items":{"type":"string"}},"flowIds":{"type":"array","description":"The list of flow Ids","items":{"type":"string"}},"flowOutcomeIds":{"type":"array","description":"A list of outcome ids of the flow","items":{"type":"string"}},"flowOutcomeValues":{"type":"array","description":"A list of outcome values of the flow","items":{"type":"string","enum":["SUCCESS","FAILURE"]}},"flowDestinationTypes":{"type":"array","description":"The list of destination types of the flow","items":{"type":"string","enum":["ACD","USER","GROUP","NUMBER","FLOW","SECURE_FLOW","ACD_VOICEMAIL","USER_VOICEMAIL","GROUP_VOICEMAIL","RETURN_TO_AGENT"]}},"flowDisconnectReasons":{"type":"array","description":"The list of reasons for the flow to disconnect","items":{"type":"string","enum":["FLOW_DISCONNECT","FLOW_ERROR_DISCONNECT","DISCONNECT"]}},"flowTypes":{"type":"array","description":"A list of types of the flow","items":{"type":"string","enum":["bot","commonmodule","digitalbot","inboundcall","inboundchat","inboundemail","inboundshortmessage","inqueuecall","inqueueshortmessage","inqueueemail","outboundcall","securecall","surveyinvite","voice","voicemail","voicesurvey","workflow","workitem"]}},"flowEntryTypes":{"type":"array","description":"A list of types of the flow entry","items":{"type":"string","enum":["agent","direct","dnis","flow","outbound"]}},"flowEntryReasons":{"type":"array","description":"A list of reasons of flow entry","items":{"type":"string"}},"flowVersions":{"type":"array","description":"A list of versions of a flow","items":{"type":"string"}},"groupIds":{"type":"array","description":"A list of directory group ids","items":{"type":"string"}},"hasJourneyCustomerId":{"type":"boolean","description":"Indicates filtering for journey customer id"},"hasJourneyActionMapId":{"type":"boolean","description":"Indicates filtering for Journey action map id"},"hasJourneyVisitId":{"type":"boolean","description":"Indicates filtering for Journey visit id"},"hasMedia":{"type":"boolean","description":"Indicates filtering for presence of MMS media"},"roleIds":{"type":"array","description":"The role Ids used to filter the view","items":{"type":"string"}},"reportsTos":{"type":"array","description":"The report to user IDs used to filter the view","items":{"type":"string"}},"locationIds":{"type":"array","description":"The location Ids used to filter the view","items":{"type":"string"}},"flowOutTypes":{"type":"array","description":"A list of flow out types","items":{"type":"string"}},"providerList":{"type":"array","description":"A list of providers","items":{"type":"string"}},"callbackNumberList":{"type":"array","description":"A list of callback numbers or substrings of numbers (ex: [\"317\", \"13172222222\"])","items":{"type":"string"}},"callbackInterval":{"type":"string","description":"An interval of time to filter for scheduled callbacks. Intervals are represented as an ISO-8601 string. For example: YYYY-MM-DDThh:mm:ss/YYYY-MM-DDThh:mm:ss"},"usedRoutingTypes":{"type":"array","description":"A list of routing types used","items":{"type":"string","enum":["Bullseye","Conditional","Direct","Last","Manual","Predictive","Preferred","Standard","Vip"]}},"requestedRoutingTypes":{"type":"array","description":"A list of routing types requested","items":{"type":"string","enum":["Bullseye","Conditional","Direct","Last","Manual","Predictive","Preferred","Standard","Vip"]}},"hasAgentAssistId":{"type":"boolean","description":"Indicates filtering for agent assist id"},"transcripts":{"type":"array","description":"A list of transcript contents requested","items":{"$ref":"#/definitions/Transcripts"}},"transcriptLanguages":{"type":"array","description":"A list of transcript languages requested","items":{"type":"string"}},"participantPurposes":{"type":"array","description":"A list of participant purpose requested","items":{"type":"string","enum":["internal","external"]}},"showFirstQueue":{"type":"boolean","description":"Indicates filtering for first queue data"},"teamIds":{"type":"array","description":"The team ids used to filter the view data","items":{"type":"string"}},"filterUsersByTeamIds":{"type":"array","description":"The team ids are used to fetch associated users for the view","items":{"type":"string"}},"journeyActionMapIds":{"type":"array","description":"The journey action map ids are used to fetch action maps for the associated view","items":{"type":"string"}},"journeyOutcomeIds":{"type":"array","description":"The journey outcome ids are used to fetch outcomes for the associated view","items":{"type":"string"}},"journeySegmentIds":{"type":"array","description":"The journey segment ids are used to fetch segments for the associated view","items":{"type":"string"}},"journeyActionMapTypes":{"type":"array","description":"The journey action map types are used to filter action map data for the associated view","items":{"type":"string","enum":["webchat","webMessagingOffer","contentOffer","integrationAction","architectFlow","openAction"]}},"developmentRoleList":{"type":"array","description":"The list of development roles used to filter agent development view","items":{"type":"string","enum":["Creator","Facilitator","Attendee"]}},"developmentTypeList":{"type":"array","description":"The list of development types used to filter agent development view","items":{"type":"string","enum":["Informational","Coaching","Assessment","AssessedContent","External","Native"]}},"developmentStatusList":{"type":"array","description":"The list of development status used to filter agent development view","items":{"type":"string","enum":["Planned","Scheduled","InvalidSchedule","InProgress","Completed","NotCompleted"]}},"developmentModuleIds":{"type":"array","description":"The list of development moduleIds used to filter agent development view","items":{"type":"string"}},"developmentActivityOverdue":{"type":"boolean","description":"Indicates filtering for development activities"},"customerSentimentScore":{"description":"The customer sentiment score used to filter the view","$ref":"#/definitions/NumericRange"},"customerSentimentTrend":{"description":"The customer sentiment trend used to filter the view","$ref":"#/definitions/NumericRange"},"flowTransferTargets":{"type":"array","description":"The list of transfer targets used to filter flow data","items":{"type":"string"}},"developmentName":{"type":"string","description":"Filter for development name"},"topicIds":{"type":"array","description":"Represents the topics detected in the transcript","items":{"type":"string"}},"externalTags":{"type":"array","description":"The list of external Tags used to filter conversation data","items":{"type":"string"}},"isNotResponding":{"type":"boolean","description":"Indicates filtering for not responding users"},"isAuthenticated":{"type":"boolean","description":"Indicates filtering for the authenticated chat"},"botIds":{"type":"array","description":"The list of bot IDs used to filter bot views","items":{"type":"string"}},"botVersions":{"type":"array","description":"The list of bot versions used to filter bot views","items":{"type":"string"}},"botMessageTypes":{"type":"array","description":"The list of bot message types used to filter bot views","items":{"type":"string","enum":["Unknown","Phone","SMS","GenesysChatWidget","FacebookMessenger","WeChat","Whatsapp","AppleBusinessChat","Telegram","Slack","Signal","Line","Discord","TwitterDirectMessage","Other"]}},"botProviderList":{"type":"array","description":"The list of bot providers used to filter bot views","items":{"type":"string","enum":["Unknown","Genesys","Amazon","Google","Nuance"]}},"botProductList":{"type":"array","description":"The list of bot products used to filter bot views","items":{"type":"string","enum":["Unknown","GenesysDialogEngine","AmazonLex","GoogleDialogFlow","GoogleDialogFlowResell","GenesysBotFlow","NuanceDlg","GoogleDialogFlowCx","GenesysByob","AmazonLexV2","GoogleDialogFlowCxResell","GoogleSttBotFlow","MicrosoftSttBotFlow"]}},"botRecognitionFailureReasonList":{"type":"array","description":"The list of bot recognition failure reasons used to filter bot views","items":{"type":"string","enum":["Unknown","NoInputCollection","NoInputConfirmation","NoInputDisambiguation","NoMatchCollection","NoMatchConfirmation","NoMatchDisambiguation","MaxWrongMatch"]}},"botIntentList":{"type":"array","description":"The list of bot intents used to filter bot views","items":{"type":"string"}},"botFinalIntentList":{"type":"array","description":"The list of bot final intents used to filter bot views","items":{"type":"string"}},"botSlotList":{"type":"array","description":"The list of bot slots used to filter bot views","items":{"type":"string"}},"botResultList":{"type":"array","description":"The list of bot results used to filter bot views","items":{"type":"string","enum":["Unknown","ExitRequestedByUser","ExitRequestedByBot","ExitError","ExitRecognitionFailure","DisconnectRequestedByUser","DisconnectRequestedByBot","DisconnectSessionExpired","DisconnectError","DisconnectRecognitionFailure","TransferToACD"]}},"blockedReasons":{"type":"array","description":"The list of blocked reason used to filter action map constraints views","items":{"type":"string","enum":["PageUrlConditionsNotMatching","AlreadyExistingOffer","TriggerDateInFuture","MultipleSimultaneousOffers","FrequencyCapping","OfferedOutsideSchedule","ServiceLevelThrottling","NoAvailableAgents"]}},"isRecorded":{"type":"boolean","description":"Indicates filtering for recorded"},"hasEvaluation":{"type":"boolean","description":"Indicates filtering for evaluation"},"hasScoredEvaluation":{"type":"boolean","description":"Indicates filtering for scored evaluation"},"emailDeliveryStatusList":{"type":"array","description":"The list of email delivery statuses used to filter views","items":{"type":"string","enum":["DeliveryFailed","DeliverySuccess","Failed","Published","Queued","Read","Received","Sent"]}},"isAgentOwnedCallback":{"type":"boolean","description":"Indicates filtering for agent owned callback interactions"},"agentCallbackOwnerIds":{"type":"array","description":"The list of callback owners used to filter interactions","items":{"type":"string"}},"transcriptTopics":{"type":"array","description":"The list of transcript topics requested in filter","items":{"$ref":"#/definitions/TranscriptTopics"}},"journeyFrequencyCapReasons":{"type":"array","description":"The list of frequency cap reasons to filter offer constraints","items":{"type":"string"}},"journeyBlockingActionMapIds":{"type":"array","description":"The list of blocking action maps to filter offer constraints","items":{"type":"string"}},"journeyActionTargetIds":{"type":"array","description":"The list of action targets to filter offer constraints","items":{"type":"string"}},"journeyBlockingScheduleGroupIds":{"type":"array","description":"The list of blocking schedule groups to filter offer constraints","items":{"type":"string"}},"journeyBlockingEmergencyScheduleGroupIds":{"type":"array","description":"The list of emergency schedule groups to filter offer constraints","items":{"type":"string"}},"journeyUrlEqualConditions":{"type":"array","description":"The list of url equal conditions to filter offer constraints","items":{"type":"string"}},"journeyUrlNotEqualConditions":{"type":"array","description":"The list of url not equal conditions to filter offer constraints","items":{"type":"string"}},"journeyUrlStartsWithConditions":{"type":"array","description":"The list of url starts with conditions to filter offer constraints","items":{"type":"string"}},"journeyUrlEndsWithConditions":{"type":"array","description":"The list of url ends with conditions to filter offer constraints","items":{"type":"string"}},"journeyUrlContainsAnyConditions":{"type":"array","description":"The list of url contains any conditions to filter offer constraints","items":{"type":"string"}},"journeyUrlNotContainsAnyConditions":{"type":"array","description":"The list of url not contains any conditions to filter offer constraints","items":{"type":"string"}},"journeyUrlContainsAllConditions":{"type":"array","description":"The list of url contains all conditions to filter offer constraints","items":{"type":"string"}},"journeyUrlNotContainsAllConditions":{"type":"array","description":"The list of url not contains all conditions to filter offer constraints","items":{"type":"string"}},"flowMilestoneIds":{"type":"array","description":"The list of flow milestones to filter exports","items":{"type":"string"}},"isAssessmentPassed":{"type":"boolean","description":"Filter to indicate if Agent passed assessment or not"},"conversationInitiators":{"type":"array","description":"The list to filter based on Brands (Bot/User/Agent) or End User who initiated the first message in the conversation","items":{"type":"string"}},"hasCustomerParticipated":{"type":"boolean","description":"Indicates if the customer has participated in an initiated conversation"},"isAcdInteraction":{"type":"boolean","description":"Filter to indicate if interaction was ACD or non-ACD"},"hasFax":{"type":"boolean","description":"Filters to indicate if interaction has FAX"},"dataActionIds":{"type":"array","description":"The list of Data Action IDs ","items":{"type":"string"}},"actionCategoryName":{"type":"string","description":"Deprecated - Please use integrationIds instead"},"integrationIds":{"type":"array","description":"The list of integration IDs for Data Action","items":{"type":"string"}},"responseStatuses":{"type":"array","description":"The list of Response codes for Data Action","items":{"type":"string"}},"availableDashboard":{"type":"string","description":"Filter to indicate the availability of the dashboard is public or private.","enum":["Public","Private"]},"favouriteDashboard":{"type":"boolean","description":"Filter to indicate whether the dashboard is favorite or unfavorite."},"myDashboard":{"type":"boolean","description":"Filter to indicate the dashboard owned by the user."},"stationErrors":{"type":"array","description":"The list of agent errors that are related to station","items":{"type":"string"}},"canonicalContactIds":{"type":"array","description":"The canonical contact ids are used to filter the view","items":{"type":"string"}},"alertRuleIds":{"type":"array","description":"The list of Alert Rule IDs","items":{"type":"string"}},"evaluationFormContextIds":{"type":"array","description":"The list of Evaluation Form Context IDs","items":{"type":"string"}},"evaluationStatuses":{"type":"array","description":"The evaluation statuses that are used to filter the view","items":{"type":"string","enum":["Finished","InProgress","InReview","Pending","Retracted"]}},"workbinIds":{"type":"array","description":"The list of Workbin IDs","items":{"type":"string"}},"worktypeIds":{"type":"array","description":"The list of Worktype IDs","items":{"type":"string"}},"workitemIds":{"type":"array","description":"The list of Workitem IDs","items":{"type":"string"}},"workitemAssigneeIds":{"type":"array","description":"The list of Workitem Assignee IDs","items":{"type":"string"}},"workitemStatuses":{"type":"array","description":"The list of Workitem Statuses IDs","items":{"type":"string"}},"isAnalyzedForSensitiveData":{"type":"boolean","description":"Deprecated - Use hasPciData or hasPiiData instead."},"hasSensitiveData":{"type":"boolean","description":"Deprecated. Use hasPciData or hasPiiData instead."},"hasPciData":{"type":"boolean","description":"Filter to indicate the transcript contains Pci data."},"hasPiiData":{"type":"boolean","description":"Filter to indicate the transcript contains Pii data."},"subPath":{"type":"string","description":"Filter for Sub Path"},"userState":{"type":"string","description":"The user supplied state value in the view","enum":["ActiveAndInactive","Active","Inactive","Deleted"]},"isClearedByCustomer":{"type":"boolean","description":"Filter to indicate if the customer cleared the conversation."},"evaluationAssigneeIds":{"type":"array","description":"The evaluation assignee ids that are used to filter the view.","items":{"type":"string"}},"evaluationAssigned":{"type":"boolean","description":"Filter to indicate that the user has no assigned evaluation."},"assistantIds":{"type":"array","description":"The assistant ids that are used to filter the view.","items":{"type":"string"}},"knowledgeBaseIds":{"type":"array","description":"The knowledge base ids that are used to filter the view.","items":{"type":"string"}},"isParked":{"type":"boolean","description":"Filter to indicate if the interactions are parked."},"agentEmpathyScore":{"description":"The agentEmpathyScore is used to filter the view","$ref":"#/definitions/NumericRange"},"surveyTypes":{"type":"array","description":"The surveyTypes is used to filter the view","items":{"type":"string","enum":["Web","Voice"]}},"surveyResponseStatuses":{"type":"array","description":"The list of Survey Response Status","items":{"type":"string","enum":["Unknown","FullResponse","PartialResponse"]}},"botFlowTypes":{"type":"array","description":"The botFlowTypes is used to filter the view","items":{"type":"string","enum":["Unknown","Bot","DigitalBot","VoiceSurvey"]}},"agentTalkDurationMilliseconds":{"type":"array","description":"The agent talk durations in milliseconds used to filter the view","items":{"$ref":"#/definitions/NumericRange"}},"customerTalkDurationMilliseconds":{"type":"array","description":"The customer talk durations in milliseconds used to filter the view","items":{"$ref":"#/definitions/NumericRange"}},"overtalkDurationMilliseconds":{"type":"array","description":"The overtalk durations in milliseconds used to filter the view","items":{"$ref":"#/definitions/NumericRange"}},"silenceDurationMilliseconds":{"type":"array","description":"The silence durations in milliseconds used to filter the view","items":{"$ref":"#/definitions/NumericRange"}},"acdDurationMilliseconds":{"type":"array","description":"The acd durations in milliseconds used to filter the view","items":{"$ref":"#/definitions/NumericRange"}},"ivrDurationMilliseconds":{"type":"array","description":"The ivr durations in milliseconds used to filter the view","items":{"$ref":"#/definitions/NumericRange"}},"otherDurationMilliseconds":{"type":"array","description":"The other (hold/music) durations in milliseconds used to filter the view","items":{"$ref":"#/definitions/NumericRange"}},"agentTalkPercentage":{"description":"The agent talk percentage used to filter the view","$ref":"#/definitions/NumericRange"},"customerTalkPercentage":{"description":"The customer talk percentage used to filter the view","$ref":"#/definitions/NumericRange"},"overtalkPercentage":{"description":"The overtalk percentage used to filter the view","$ref":"#/definitions/NumericRange"},"silencePercentage":{"description":"The silence percentage used to filter the view","$ref":"#/definitions/NumericRange"},"acdPercentage":{"description":"The acd percentage used to filter the view","$ref":"#/definitions/NumericRange"},"ivrPercentage":{"description":"The ivr percentage used to filter the view","$ref":"#/definitions/NumericRange"},"otherPercentage":{"description":"The other (hold/music percentage used to filter the view","$ref":"#/definitions/NumericRange"},"overtalkInstances":{"description":"The overtalk instance range used to filter the view","$ref":"#/definitions/NumericRange"},"isScreenRecorded":{"type":"boolean","description":"Filter to indicate if the screen is recorded"},"screenMonitorUserIds":{"type":"array","description":"The list of Screen Monitor User Ids","items":{"type":"string"}},"dashboardType":{"type":"string","description":"The type of dashboard being filtered","enum":["All","Public","Private","Shared","Favorites"]},"dashboardAccessFilter":{"type":"string","description":"The type of dashboard access being filtered","enum":["OwnedByMe","OwnedByAnyone","NotOwnedByMe"]}}},"Warning":{"type":"object","properties":{"value":{"type":"integer","description":"The value for the warning configuration."},"rangeType":{"type":"string","description":"The range type for the warning configuration.","enum":["OVER","UNDER","BETWEEN"]},"color":{"type":"string","description":"The color for the warning configuration in RGB hexadecimal format (for example \"#FF0000\" represents red)."}}},"Widget":{"type":"object","required":["type"],"properties":{"row":{"type":"integer","description":"The row number for the specific dashboard widget configuration."},"column":{"type":"integer","description":"The column number for the specific dashboard widget configuration."},"title":{"type":"string","description":"The title for the dashboard widget configuration."},"type":{"type":"string","description":"The type of dashboard widget configuration.","enum":["METRIC","CHART","PIE","HEAT_MAP","FREE_TEXT","AGENT_STATUS","REALTIME_ADHERENCE","WEB_CONTENT_URL"]},"metrics":{"type":"array","description":"The list of metrics for the dashboard widget configuration.","items":{"type":"string","enum":["AVG_TALK_TIME","AVG_HOLD_TIME","AVG_ACW_TIME","AVG_WAIT_TIME","AVG_HANDLE_TIME","AVG_ALERT_TIME","AVG_ANSWER_TIME","AVG_ABANDON_TIME","TOTAL_TALK_TIME","TOTAL_HANDLE_TIME","TOTAL_HOLD_TIME","TOTAL_ACW_TIME","TOTAL_ALERT_TIME","MAX_ABANDON_TIME","MAX_WAIT_TIME","MAX_TALK_TIME","MAX_HOLD_TIME","MAX_ACW_TIME","MIN_ABANDON_TIME","MIN_WAIT_TIME","MIN_TALK_TIME","MIN_HOLD_TIME","MIN_ACW_TIME","ALERT_COUNT","OFFERED_COUNT","ABANDONED_COUNT","ABANDONED_PERCENT","SHORT_ABANDONED_COUNT","SHORT_ABANDONED_PERCENT","ABANDONED_NO_SHORT_COUNT","ABANDONED_NO_SHORT_PERCENT","ANSWERED_COUNT","ANSWERED_PERCENT","FLOWOUT_COUNT","FLOWOUT_PERCENT","OUTBOUND_COUNT","OUTBOUND_ATTEMPTED_COUNT","VOICEMAIL_COUNT","HANDLED_COUNT","HELD_COUNT","TRANSFERRED_COUNT","TRANSFERRED_PERCENT","WAITING_CURRENT","INTERACTING_CURRENT","HELD_CURRENT","ALERTING_CURRENT","SERVICE_LEVEL","OVER_SERVICE_LEVEL","ONLINE_AGENTS","AVAILABLE_AGENTS","AWAY_AGENTS","BREAK_AGENTS","MEAL_AGENTS","TRAINING_AGENTS","BUSY_AGENTS","MEETING_AGENTS","SYSTEM_AWAY_AGENTS","OFFLINE_AGENTS","ON_QUEUE_AGENTS","OFF_QUEUE_AGENTS","INTERACTING_AGENTS","ACW_AGENTS","COMMUNICATING_AGENTS","IDLE_AGENTS","NOT_RESPONDING_AGENTS","LONGEST_WAITING","LONGEST_INTERACTING","FLOW_ACTIVE_LONGEST","FLOW_ACTIVE_CURRENT","FLOW_ENTRIES_COUNT","FLOW_TOTAL_DURATION","FLOW_MAX_DURATION","FLOW_AVG_DURATION","FLOW_DISCONNECT_COUNT","FLOW_DISCONNECT_PERCENT","FLOW_TOTAL_DISCONNECT_DURATION","FLOW_AVG_DISCONNECT_DURATION","FLOW_MAX_DISCONNECT_DURATION","FLOW_FLOW_DISCONNECT","FLOW_FLOW_DISCONNECT_PERCENT","FLOW_SYSTEM_ERROR_DISCONNECT","FLOW_SYSTEM_ERROR_DISCONNECT_PERCENT","FLOW_CUSTOMER_DISCONNECT","FLOW_CUSTOMER_DISCONNECT_PERCENT","FLOW_SHORT_DISCONNECT","FLOW_SHORT_DISCONNECT_PERCENT","FLOW_EXIT_COUNT","FLOW_EXIT_PERCENT","FLOW_TOTAL_EXIT_DURATION","FLOW_MAX_EXIT_DURATION","FLOW_AVG_EXIT_DURATION","FLOW_ACD_EXIT_COUNT","FLOW_ACD_EXIT_PERCENT","FLOW_GROUP_EXIT_COUNT","FLOW_GROUP_EXIT_PERCENT","FLOW_NUMBER_EXIT_COUNT","FLOW_NUMBER_EXIT_PERCENT","FLOW_USER_EXIT_COUNT","FLOW_USER_EXIT_PERCENT","FLOW_FLOW_EXIT_COUNT","FLOW_FLOW_EXIT_PERCENT","FLOW_SECURE_FLOW_EXIT_COUNT","FLOW_SECURE_FLOW_EXIT_PERCENT","FLOW_ACD_VOICEMAIL_EXIT_COUNT","FLOW_ACD_VOICEMAIL_EXIT_PERCENT","FLOW_USER_VOICEMAIL_EXIT_COUNT","FLOW_USER_VOICEMAIL_EXIT_PERCENT","FLOW_OUTCOME_COUNT","FLOW_AVG_OUTCOME_DECIMAL","FLOW_OUTCOME_FAILURE_COUNT","FLOW_OUTCOME_FAILURE_PERCENT","FLOW_OUTCOME_SUCCESS_COUNT","FLOW_OUTCOME_SUCCESS_PERCENT","FLOW_OUTCOME_TOTAL_DURATION","FLOW_OUTCOME_MAX_DURATION","FLOW_OUTCOME_AVG_DURATION","FLOW_OUTCOME_MIN_DURATION","OFF_QUEUE_TIME","OFF_QUEUE_PERCENT","AVAILABLE_TIME","AVAILABLE_PERCENT","BUSY_TIME","BUSY_PERCENT","AWAY_TIME","AWAY_PERCENT","BREAK_TIME","BREAK_PERCENT","MEAL_TIME","MEAL_PERCENT","MEETING_TIME","MEETING_PERCENT","TRAINING_TIME","TRAINING_PERCENT","INTERACTING_TIME","INTERACTING_PERCENT","COMMUNICATING_TIME","COMMUNICATING_PERCENT","SYSTEM_AWAY_TIME","SYSTEM_AWAY_PERCENT","ON_QUEUE_TIME","ON_QUEUE_PERCENT","IDLE_TIME","IDLE_PERCENT","NOT_RESPONDING_TIME","NOT_RESPONDING_PERCENT","LOGGED_IN_TIME","OCCUPANCY_PERCENT","MIN_ALERT_TIME","MAX_ALERT_TIME","MIN_HANDLE_TIME","MAX_HANDLE_TIME","MIN_ANSWERED_TIME","MAX_ANSWERED_TIME","MIN_NOT_RESPONDING_TIME","MAX_NOT_RESPONDING_TIME","MET_SERVICE_LEVEL","WFM_ADHERENCE_STATUS","WFM_SCHEDULED_ACTIVITY","WFM_ADHERENCE_DURATION","AGENT_TITLE","AGENT_DEPARTMENT","AGENT_EXTENSION","AGENT_SKILLS","AGENT_LOCATION","AGENT_REPORTS_TO","AGENT_EMAIL","AGENT_ROLE","AGENT_GROUP","AGENT_TIME_IN_STATUS","AGENT_TIME_IN_ROUTING_STATUS","AGENT_STATUS","AGENT_SECONDARY_STATUS","AGENT_ROUTING_STATUS","AGENT_MEDIA_TYPES","ACW_COUNT","ANSWER_TRANSFERRED_PERCENT","FLOW_AVG_MILESTONE_DECIMAL","NOT_RESPONDING_COUNT","AVG_ACW_HANDLED","AVG_CONTACTING_TIME","AVG_DIALING_TIME","AVG_FLOWOUT_TIME","AVG_HOLD_HANDLED","AVG_MONITOR","BLIND_TRANSFER_COUNT","BLIND_TRANSFER_PERCENT","CONNECTED_COUNT","CONSULT_COUNT","CONSULT_TRANSFER_COUNT","CONSULT_TRANSFER_PERCENT","CONTACTING_COUNT","DIALING_COUNT","ERROR_COUNT","EXTERNAL_MEDIA_COUNT","MAX_CONTACTING_TIME","MAX_DIALING_TIME","MAX_FLOWOUT_TIME","FLOW_MILESTONE_COUNT","MIN_FLOWOUT_TIME","MAX_MONITOR","MIN_CONTACTING_TIME","MIN_DIALING_TIME","MIN_MONITOR","MONITOR_COUNT","MEDIA_COUNT","SERVICE_LEVEL_TARGET","SERVICE_LEVEL_TARGET_CURRENT","TALK_COUNT","TOTAL_ABANDON_TIME","TOTAL_NOT_RESPONDING_TIME","TOTAL_CONTACTING","TOTAL_DIALING","TOTAL_MONITOR","TOTAL_WAIT_TIME","WAIT_COUNT","PARK_COUNT","AVG_PARK_TIME","TOTAL_PARK_TIME","MIN_PARK_TIME","MAX_PARK_TIME"]}},"displayText":{"type":"string","description":"The display text for the dashboard widget configuration."},"displayTextColor":{"type":"string","description":"The color of the display text for the dashboard widget configuration in RGB hexadecimal format (for example \"#FF0000\" represents red)."},"webContentUrl":{"type":"string","description":"The external web URL for the dashboard widget configuration."},"splitFilters":{"type":"boolean","description":"Indicates each filter to be displayed individually."},"splitByMediaType":{"type":"boolean","description":"Indicates that data for each media type should be shown individually."},"showLongest":{"type":"boolean","description":"Indicates the display be the longest time."},"displayAsTable":{"type":"boolean","description":"Indicates the widget to be displayed as table."},"showDuration":{"type":"boolean","description":"Indicates the display to include duration."},"sortOrder":{"type":"string","description":"The sort order of the 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For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"message":{"description":"Message describing the event being audited.","$ref":"#/definitions/MessageInfo"},"action":{"type":"string","description":"Action that took place."},"entity":{"description":"Entity that was impacted.","$ref":"#/definitions/DomainEntityRef"},"entityType":{"type":"string","description":"Type of the entity that was impacted."},"status":{"type":"string","description":"Status of the event being audited","enum":["SUCCESS","FAILURE","WARNING"]},"application":{"type":"string","description":"Name of the application used to perform the audit's action"},"initiatingAction":{"description":"Id and action of the audit initiating the transaction","$ref":"#/definitions/InitiatingAction"},"transactionInitiator":{"type":"boolean","description":"Whether the current audit is the initiator of the transaction"},"propertyChanges":{"type":"array","description":"List of properties that were changed and changes made to those properties.","items":{"$ref":"#/definitions/PropertyChange"}},"context":{"type":"object","description":"Additional context for this message.","additionalProperties":{"type":"string"}},"entityChanges":{"type":"array","description":"List of entities that were changed and changes made to those entities.","items":{"$ref":"#/definitions/EntityChange"}}}},"AuditQueryExecutionResultsResponse":{"type":"object","properties":{"id":{"type":"string","description":"Id of the audit query execution request."},"pageSize":{"type":"integer","format":"int32","description":"Number of results in a page."},"cursor":{"type":"string","description":"Optional cursor to indicate where to resume the results."},"entities":{"type":"array","description":"List of audit messages.","items":{"$ref":"#/definitions/AuditLogMessage"}}}},"EntityChange":{"type":"object","properties":{"entityId":{"type":"string","description":"Id of the entity that was changed"},"entityName":{"type":"string","description":"Name of the entity that was changed"},"entityType":{"type":"string","description":"Type of the entity that was changed"},"oldValues":{"type":"array","description":"Previous values for the entity.","items":{"type":"string"}},"newValues":{"type":"array","description":"New values for the entity.","items":{"type":"string"}}}},"InitiatingAction":{"type":"object","properties":{"transactionId":{"type":"string","description":"Id of the audit initiating the transaction"},"actionContext":{"type":"string","description":"Action of the audit initiating the transaction"}}},"MessageInfo":{"type":"object","properties":{"localizableMessageCode":{"type":"string","description":"Key that can be used to localize the message."},"message":{"type":"string","description":"Description of the message."},"messageWithParams":{"type":"string","description":"Message with template fields for variable replacement."},"messageParams":{"type":"object","description":"Map with fields for variable replacement.","additionalProperties":{"type":"string"}}}},"PropertyChange":{"type":"object","properties":{"property":{"type":"string","description":"The property that was changed"},"oldValues":{"type":"array","description":"Previous values for the property.","items":{"type":"string"}},"newValues":{"type":"array","description":"New values for the property.","items":{"type":"string"}}}},"AuditQueryExecutionLargeResultsResponse":{"type":"object","properties":{"id":{"type":"string","description":"Id of the audit query execution request."},"pageSize":{"type":"integer","format":"int32","description":"Number of results in a page."},"cursor":{"type":"string","description":"Optional cursor to indicate where to resume the results."},"downloadUrl":{"type":"string","description":"The presigned url which can be used to download the results."}}},"AuditRealtimeQueryResultsResponse":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/AuditLogMessage"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"pageCount":{"type":"integer","format":"int32"}}},"AuditRealtimeQueryRequest":{"type":"object","required":["interval"],"properties":{"interval":{"type":"string","description":"Date and time range of data to query. Intervals are represented as an ISO-8601 string. For example: YYYY-MM-DDThh:mm:ssZ/YYYY-MM-DDThh:mm:ssZ"},"serviceName":{"type":"string","description":"Name of the service to query audits for."},"filters":{"type":"array","description":"Additional filters for the query.","items":{"$ref":"#/definitions/AuditQueryFilter"}},"sort":{"type":"array","description":"Sort parameter for the query.","items":{"$ref":"#/definitions/AuditQuerySort"}},"pageNumber":{"type":"integer","format":"int32","description":"Page number"},"pageSize":{"type":"integer","format":"int32","description":"Page size"}}},"AuditRealtimeRelatedResultsResponse":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/AuditLogMessage"}}}},"AuditRealtimeRelatedRequest":{"type":"object","required":["auditId"],"properties":{"auditId":{"type":"string","description":"The id of the audit of which related audits will be retrieved."},"trustorOrgId":{"type":"string","description":"The id of the trustor org to which the audit belongs. 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For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"}}},"AuthzGrantPolicy":{"type":"object","properties":{"actions":{"type":"array","uniqueItems":true,"items":{"type":"string"}},"condition":{"type":"string"},"domain":{"type":"string"},"entityName":{"type":"string"}}},"AuthzGrantRole":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"description":{"type":"string"},"policies":{"type":"array","items":{"$ref":"#/definitions/AuthzGrantPolicy"}},"default":{"type":"boolean"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"AuthzSubject":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"grants":{"type":"array","items":{"$ref":"#/definitions/AuthzGrant"}},"version":{"type":"integer","format":"int32"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"RoleDivisionGrants":{"type":"object","required":["grants"],"properties":{"grants":{"type":"array","description":"A list containing pairs of role and division IDs","items":{"$ref":"#/definitions/RoleDivisionPair"}}}},"RoleDivisionPair":{"type":"object","required":["divisionId","roleId"],"properties":{"roleId":{"type":"string","description":"The ID of the role"},"divisionId":{"type":"string","description":"The ID of the division"}}},"UserEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/User"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"firstUri":{"type":"string","format":"uri"},"lastUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"previousUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"AuthzDivisionGrantEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/AuthzGrant"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"pageCount":{"type":"integer","format":"int32"}}},"AuthorizationSettings":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"analysisEnabled":{"type":"boolean","description":"Boolean showing if organization is opted in or not to unused role/perm analysis"},"analysisDays":{"type":"integer","format":"int32","description":"Integer number of days to analyze user usage"},"dateLastCalculated":{"type":"string","format":"date-time","description":"The date and time of the most recent unused role calculation. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"dateLastActive":{"type":"string","format":"date","description":"The date of the most recent org activity used for analysis. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd","readOnly":true},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"RoleSettings":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"backfillEnabled":{"type":"boolean","description":"Boolean showing if organization is opted in or not to role backfills"},"authorizationGrantDivisionAware":{"type":"boolean","description":"Boolean enabling enforcement of division aware for authorization grant add and delete","allowEmptyValue":true},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"Actions":{"type":"object","properties":{"skillsToRemove":{"type":"array","uniqueItems":true,"items":{"$ref":"#/definitions/SkillsToRemove"}}}},"AcwSettings":{"type":"object","properties":{"wrapupPrompt":{"type":"string","description":"This field controls how the UI prompts the agent for a wrapup.","enum":["MANDATORY","OPTIONAL","MANDATORY_TIMEOUT","MANDATORY_FORCED_TIMEOUT","AGENT_REQUESTED"]},"timeoutMs":{"type":"integer","format":"int32","description":"The amount of time the agent can stay in ACW (Min: 1 sec, Max: 60 min).  Can only be used when ACW is AGENT_REQUESTED, MANDATORY_TIMEOUT or MANDATORY_FORCED_TIMEOUT."}}},"AgentOwnedRouting":{"type":"object","properties":{"enableAgentOwnedCallbacks":{"type":"boolean","description":"Indicates if Agent Owned Callbacks are enabled for the queue"},"maxOwnedCallbackHours":{"type":"integer","format":"int32","description":"The max amount of time a callback can be owned (in hours); Allowable range 1 - 168 hour(s) (inclusive)"},"maxOwnedCallbackDelayHours":{"type":"integer","format":"int32","description":"The max amount of time a callback can be scheduled out into the future (in hours); Allowable range 1 - 720 hour(s) (inclusive)"}}},"BaseMediaSettings":{"type":"object","properties":{"enableAutoAnswer":{"type":"boolean","description":"Indicates if auto-answer is enabled for the given media type or subtype (default is false).  Subtype settings take precedence over media type settings."}}},"Bullseye":{"type":"object","properties":{"rings":{"type":"array","description":"The bullseye rings configured for this queue.","items":{"$ref":"#/definitions/Ring"}}}},"CallbackMediaSettings":{"type":"object","properties":{"enableAutoAnswer":{"type":"boolean","description":"Indicates if auto-answer is enabled for the given media type or subtype (default is false).  Subtype settings take precedence over media type settings."},"alertingTimeoutSeconds":{"type":"integer","format":"int32","description":"The alerting timeout for the media type, in seconds"},"serviceLevel":{"description":"The targeted service level for the media type","$ref":"#/definitions/ServiceLevel"},"autoAnswerAlertToneSeconds":{"type":"number","format":"double","description":"How long to play the alerting tone for an auto-answer interaction"},"manualAnswerAlertToneSeconds":{"type":"number","format":"double","description":"How long to play the alerting tone for a manual-answer interaction"},"subTypeSettings":{"type":"object","description":"Map of media subtype to media subtype specific settings.","additionalProperties":{"$ref":"#/definitions/BaseMediaSettings"}},"enableAutoDialAndEnd":{"type":"boolean","description":"Flag to enable Auto-Dial and Auto-End automation for callbacks on this queue."},"autoDialDelaySeconds":{"type":"integer","format":"int32","description":"Time in seconds after agent connects to callback before outgoing call is auto-dialed. Allowable values in range 0 - 1200 seconds. Defaults to 300 seconds."},"autoEndDelaySeconds":{"type":"integer","format":"int32","description":"Time in seconds after agent disconnects from the outgoing call before the encasing callback is auto-ended. Allowable values in range 0 - 1200 seconds. Defaults to 300 seconds."}}},"CannedResponseLibraries":{"type":"object","properties":{"libraryIds":{"type":"array","description":"Set of canned response library IDs associated with the queue only when mode is SelectedOnly.","uniqueItems":true,"items":{"type":"string"}},"mode":{"type":"string","description":"The association mode of canned response libraries to queue","enum":["All","SelectedOnly","None"]}}},"ConditionalGroupRouting":{"type":"object","properties":{"rules":{"type":"array","description":"The set of rules to be executed for each conversation","items":{"$ref":"#/definitions/ConditionalGroupRoutingRule"}}}},"ConditionalGroupRoutingRule":{"type":"object","properties":{"queue":{"description":"The queue being evaluated for this rule.  If null, the current queue will be used.","$ref":"#/definitions/DomainEntityRef"},"metric":{"type":"string","description":"The queue metric being evaluated","enum":["EstimatedWaitTime","ServiceLevel"]},"operator":{"type":"string","description":"The operator that compares the actual value against the condition value","enum":["GreaterThan","GreaterThanOrEqualTo","LessThan","LessThanOrEqualTo"]},"conditionValue":{"type":"number","format":"double","description":"The limit value, beyond which a rule evaluates as true"},"groups":{"type":"array","description":"The group(s) to activate if the rule evaluates as true","uniqueItems":true,"items":{"$ref":"#/definitions/MemberGroup"}},"waitSeconds":{"type":"integer","format":"int32","description":"The number of seconds to wait in this rule, if it evaluates as true, before evaluating the next rule.  For the final rule, this is ignored, so need not be specified."}}},"DirectRouting":{"type":"object","properties":{"callMediaSettings":{"description":"Direct Routing Settings specific to Call media.","$ref":"#/definitions/DirectRoutingMediaSettings"},"emailMediaSettings":{"description":"Direct Routing Settings specific to Email media.","$ref":"#/definitions/DirectRoutingMediaSettings"},"messageMediaSettings":{"description":"Direct Routing Settings specific to Message media.","$ref":"#/definitions/DirectRoutingMediaSettings"},"backupQueueId":{"type":"string","description":"ID of another queue to be used as the default backup if an agent does not have their Backup Settings configured. If not set, the current queue will be used as backup, but with Direct Routing criteria removed from the conversation."},"waitForAgent":{"type":"boolean","description":"Flag indicating if Direct Routing interactions should wait for Direct Routing agent or go immediately to selected backup."},"agentWaitSeconds":{"type":"integer","format":"int32","description":"Time (in seconds) that a Direct Routing interaction will wait for Direct Routing agent before going to selected backup. Valid range [60, 864000]."}}},"DirectRoutingMediaSettings":{"type":"object","properties":{"useAgentAddressOutbound":{"type":"boolean","description":"Toggle that enables using an agent's Direct Routing address outbound on behalf of queue for this media type."}}},"DomainOrganizationRole":{"type":"object","properties":{"id":{"type":"string","description":"role id"},"name":{"type":"string"},"description":{"type":"string"},"defaultRoleId":{"type":"string"},"permissions":{"type":"array","uniqueItems":true,"items":{"type":"string"}},"unusedPermissions":{"type":"array","description":"A collection of the permissions the role is not using","readOnly":true,"uniqueItems":true,"items":{"type":"string"}},"permissionPolicies":{"type":"array","uniqueItems":true,"items":{"$ref":"#/definitions/DomainPermissionPolicy"}},"userCount":{"type":"integer","format":"int32"},"roleNeedsUpdate":{"type":"boolean","description":"Optional unless patch operation."},"base":{"type":"boolean"},"default":{"type":"boolean"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"DomainPermissionPolicy":{"type":"object","properties":{"domain":{"type":"string"},"entityName":{"type":"string"},"policyName":{"type":"string"},"policyDescription":{"type":"string"},"actionSet":{"type":"array","uniqueItems":true,"items":{"type":"string"}},"namedResources":{"type":"array","uniqueItems":true,"items":{"type":"string"}},"allowConditions":{"type":"boolean"},"resourceConditionNode":{"$ref":"#/definitions/DomainResourceConditionNode"}}},"DomainResourceConditionNode":{"type":"object","properties":{"variableName":{"type":"string"},"operator":{"type":"string","enum":["EQ","IN","GE","GT","LE","LT"]},"operands":{"type":"array","items":{"$ref":"#/definitions/DomainResourceConditionValue"}},"conjunction":{"type":"string","enum":["AND","OR"]},"terms":{"type":"array","items":{"$ref":"#/definitions/DomainResourceConditionNode"}}}},"DomainResourceConditionValue":{"type":"object","properties":{"user":{"$ref":"#/definitions/User"},"queue":{"$ref":"#/definitions/Queue"},"value":{"type":"string"},"type":{"type":"string","enum":["SCALAR","VARIABLE","USER","QUEUE"]}}},"EmailAddress":{"type":"object","properties":{"email":{"type":"string"},"name":{"type":"string"}}},"ExpansionCriterium":{"type":"object","properties":{"type":{"type":"string","enum":["TIMEOUT_SECONDS"]},"threshold":{"type":"number","format":"double"}}},"InboundRoute":{"type":"object","required":["fromName","pattern"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"pattern":{"type":"string","description":"The search pattern that the mailbox name should match."},"queue":{"description":"The queue to route the emails to.","$ref":"#/definitions/DomainEntityRef"},"priority":{"type":"integer","format":"int32","description":"The priority to use for routing."},"skills":{"type":"array","description":"The skills to use for routing.","items":{"$ref":"#/definitions/DomainEntityRef"}},"language":{"description":"The language to use for routing.","$ref":"#/definitions/DomainEntityRef"},"fromName":{"type":"string","description":"The sender name to use for outgoing replies."},"fromEmail":{"type":"string","description":"The sender email to use for outgoing replies."},"flow":{"description":"The flow to use for processing the email.","$ref":"#/definitions/DomainEntityRef"},"replyEmailAddress":{"description":"The route to use for email replies.","$ref":"#/definitions/QueueEmailAddress"},"autoBcc":{"type":"array","description":"The recipients that should be automatically blind copied on outbound emails associated with this InboundRoute.","items":{"$ref":"#/definitions/EmailAddress"}},"spamFlow":{"description":"The flow to use for processing inbound emails that have been marked as spam.","$ref":"#/definitions/DomainEntityRef"},"signature":{"description":"The configuration for the canned response signature that will be appended to outbound emails sent via this route","$ref":"#/definitions/Signature"},"historyInclusion":{"type":"string","description":"The configuration to indicate how the history of a conversation has to be included in a draft","enum":["Include","Exclude","Optional"]},"allowMultipleActions":{"type":"boolean","description":"Control if multiple actions are allowed on this route. When true the disconnect has to be done manually. When false a conversation will be disconnected by the system after every action"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"MediaSettings":{"type":"object","properties":{"enableAutoAnswer":{"type":"boolean","description":"Indicates if auto-answer is enabled for the given media type or subtype (default is false).  Subtype settings take precedence over media type settings."},"alertingTimeoutSeconds":{"type":"integer","format":"int32","description":"The alerting timeout for the media type, in seconds"},"serviceLevel":{"description":"The targeted service level for the media type","$ref":"#/definitions/ServiceLevel"},"autoAnswerAlertToneSeconds":{"type":"number","format":"double","description":"How long to play the alerting tone for an auto-answer interaction"},"manualAnswerAlertToneSeconds":{"type":"number","format":"double","description":"How long to play the alerting tone for a manual-answer interaction"},"subTypeSettings":{"type":"object","description":"Map of media subtype to media subtype specific settings.","additionalProperties":{"$ref":"#/definitions/BaseMediaSettings"}}}},"MemberGroup":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object."},"name":{"type":"string"},"division":{"description":"The division to which this entity belongs.","$ref":"#/definitions/WritableDivision"},"type":{"type":"string","description":"The group type","enum":["TEAM","GROUP","SKILLGROUP"]},"memberCount":{"type":"integer","format":"int32","description":"The number of members in this group","readOnly":true},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"Page":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"versionId":{"type":"string"},"createdDate":{"type":"string","format":"date-time","description":"Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"modifiedDate":{"type":"string","format":"date-time","description":"Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"rootContainer":{"type":"object","additionalProperties":{"type":"object"}},"properties":{"type":"object","additionalProperties":{"type":"object"}},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"PredictiveRouting":{"type":"object","properties":{"respectSkills":{"type":"boolean","description":"A switch used to determine if agent skills will be considered."},"enableConversationScoreBiasing":{"type":"boolean","description":"A switch used to determine if conversations are weighted by conversation score when the system attempts to assign an agent a new conversation."}}},"Queue":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"division":{"description":"The division to which this entity belongs.","$ref":"#/definitions/Division"},"description":{"type":"string","description":"The queue description."},"dateCreated":{"type":"string","format":"date-time","description":"The date the queue was created. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"dateModified":{"type":"string","format":"date-time","description":"The date of the last modification to the queue. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"modifiedBy":{"type":"string","description":"The ID of the user that last modified the queue."},"createdBy":{"type":"string","description":"The ID of the user that created the queue."},"memberCount":{"type":"integer","format":"int32","description":"The total number of members in the queue.","readOnly":true},"userMemberCount":{"type":"integer","format":"int32","description":"The number of user members (i.e., non-group members) in the queue.","readOnly":true},"joinedMemberCount":{"type":"integer","format":"int32","description":"The number of joined members in the queue.","readOnly":true},"mediaSettings":{"description":"The media settings for the queue.","$ref":"#/definitions/QueueMediaSettings"},"routingRules":{"type":"array","description":"The routing rules for the queue, used for Preferred Agent Routing.","items":{"$ref":"#/definitions/RoutingRule"}},"conditionalGroupRouting":{"description":"The Conditional Group Routing settings for the queue.","$ref":"#/definitions/ConditionalGroupRouting"},"bullseye":{"description":"The bullseye settings for the queue.","$ref":"#/definitions/Bullseye"},"scoringMethod":{"type":"string","description":"The Scoring Method for the queue","enum":["TimestampAndPriority","PriorityOnly"]},"acwSettings":{"description":"The ACW settings for the queue.","$ref":"#/definitions/AcwSettings"},"skillEvaluationMethod":{"type":"string","description":"The skill evaluation method to use when routing conversations.","enum":["NONE","BEST","ALL"]},"memberGroups":{"type":"array","description":"The groups of agents associated with the queue, if any.  Queue membership will update to match group membership changes.","uniqueItems":true,"items":{"$ref":"#/definitions/MemberGroup"}},"queueFlow":{"description":"The in-queue flow to use for call conversations waiting in queue.","$ref":"#/definitions/DomainEntityRef"},"emailInQueueFlow":{"description":"The in-queue flow to use for email conversations waiting in queue.","$ref":"#/definitions/DomainEntityRef"},"messageInQueueFlow":{"description":"The in-queue flow to use for message conversations waiting in queue.","$ref":"#/definitions/DomainEntityRef"},"whisperPrompt":{"description":"The prompt used for whisper on the queue, if configured.","$ref":"#/definitions/DomainEntityRef"},"onHoldPrompt":{"description":"The audio to be played when calls on this queue are on hold. If not configured, the default on-hold music will play.","$ref":"#/definitions/DomainEntityRef"},"autoAnswerOnly":{"type":"boolean","description":"Specifies whether the configured whisper should play for all ACD calls, or only for those which are auto-answered."},"enableTranscription":{"type":"boolean","description":"Indicates whether voice transcription is enabled for this queue."},"enableAudioMonitoring":{"type":"boolean","description":"Indicates whether audio monitoring is enabled for this queue."},"enableManualAssignment":{"type":"boolean","description":"Indicates whether manual assignment is enabled for this queue."},"agentOwnedRouting":{"description":"The Agent Owned Routing settings for the queue","$ref":"#/definitions/AgentOwnedRouting"},"directRouting":{"description":"The Direct Routing settings for the queue","$ref":"#/definitions/DirectRouting"},"callingPartyName":{"type":"string","description":"The name to use for caller identification for outbound calls from this queue."},"callingPartyNumber":{"type":"string","description":"The phone number to use for caller identification for outbound calls from this queue."},"defaultScripts":{"type":"object","description":"The default script Ids for the communication types.","additionalProperties":{"$ref":"#/definitions/Script"}},"outboundMessagingAddresses":{"description":"The messaging addresses for the queue.","$ref":"#/definitions/QueueMessagingAddresses"},"outboundEmailAddress":{"$ref":"#/definitions/QueueEmailAddress"},"peerId":{"type":"string","description":"The ID of an associated external queue."},"suppressInQueueCallRecording":{"type":"boolean","description":"Indicates whether recording in-queue calls is suppressed for this queue."},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"QueueEmailAddress":{"type":"object","properties":{"domain":{"$ref":"#/definitions/DomainEntityRef"},"route":{"$ref":"#/definitions/InboundRoute"}}},"QueueMediaSettings":{"type":"object","properties":{"call":{"description":"The queue media settings for call interactions.","$ref":"#/definitions/MediaSettings"},"callback":{"description":"The queue media settings for callback interactions.","$ref":"#/definitions/CallbackMediaSettings"},"chat":{"description":"The queue media settings for chat interactions.","$ref":"#/definitions/MediaSettings"},"email":{"description":"The queue media settings for email interactions.","$ref":"#/definitions/MediaSettings"},"message":{"description":"The queue media settings for message interactions.","$ref":"#/definitions/MediaSettings"}}},"QueueMessagingAddresses":{"type":"object","properties":{"smsAddress":{"$ref":"#/definitions/DomainEntityRef"},"openMessagingRecipient":{"$ref":"#/definitions/DomainEntityRef"},"whatsAppRecipient":{"$ref":"#/definitions/DomainEntityRef"}}},"Ring":{"type":"object","properties":{"expansionCriteria":{"type":"array","description":"The conditions that will trigger conversations to move to the next bullseye ring.","items":{"$ref":"#/definitions/ExpansionCriterium"}},"actions":{"description":"The actions that will be performed just before moving conversations to the next bullseye ring.","$ref":"#/definitions/Actions"},"memberGroups":{"type":"array","description":"The groups of agents associated with the ring, if any.  Ring membership will update to match group membership changes.","uniqueItems":true,"items":{"$ref":"#/definitions/MemberGroup"}}}},"RoutingRule":{"type":"object","properties":{"operator":{"type":"string","description":"matching operator.  MEETS_THRESHOLD matches any agent with a score at or above the rule's threshold.  ANY matches all specified agents, regardless of score.","enum":["MEETS_THRESHOLD","ANY"]},"threshold":{"type":"integer","format":"int32","description":"threshold required for routing attempt (generally an agent score).  may be null for operator ANY."},"waitSeconds":{"type":"number","format":"double","description":"seconds to wait in this rule before moving to the next"}}},"Script":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"division":{"description":"The division to which this entity belongs.","$ref":"#/definitions/Division"},"versionId":{"type":"string"},"createdDate":{"type":"string","format":"date-time","description":"Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"modifiedDate":{"type":"string","format":"date-time","description":"Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"publishedDate":{"type":"string","format":"date-time","description":"Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"versionDate":{"type":"string","format":"date-time","description":"Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"startPageId":{"type":"string"},"startPageName":{"type":"string"},"features":{"type":"object"},"variables":{"type":"object"},"customActions":{"type":"object"},"pages":{"type":"array","items":{"$ref":"#/definitions/Page"}},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"ServiceLevel":{"type":"object","properties":{"percentage":{"type":"number","format":"double","description":"The desired Service Level. 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The response aggregation uses this name."},"type":{"type":"string","description":"The type of aggregation to perform","enum":["COUNT","SUM","AVERAGE","TERM","CONTAINS","STARTS_WITH","ENDS_WITH"]},"value":{"type":"string","description":"A value to use for aggregation"},"size":{"type":"integer","format":"int32","description":"The number aggregations results to return out of the entire result set"},"order":{"type":"array","description":"The order in which aggregation results are sorted","items":{"type":"string","enum":["VALUE_DESC","VALUE_ASC","COUNT_DESC","COUNT_ASC"]}}}},"SearchSort":{"type":"object","properties":{"sortOrder":{"type":"string","description":"The sort order for results","enum":["ASC","DESC","SCORE"]},"sortBy":{"type":"string","description":"The field in the resource that you want to sort the results by"}}},"SignedData":{"type":"object","properties":{"jwt":{"type":"string"}}},"ScreenRecordingUserAuthenticatedInfo":{"type":"object","required":["backgroundAssistantId"],"properties":{"backgroundAssistantId":{"type":"string","description":"Id of Genesys Cloud Background Assistant"}}},"UrlResponse":{"type":"object","properties":{"url":{"type":"string"}}},"BillingUsage":{"type":"object","required":["name","resources","totalUsage"],"properties":{"name":{"type":"string","description":"Identifies the billable usage."},"totalUsage":{"type":"string","description":"The total amount of usage, expressed as a decimal number in string format."},"resources":{"type":"array","description":"The resources for which usage was observed (e.g. license users, devices).","items":{"$ref":"#/definitions/BillingUsageResource"}}}},"BillingUsageReport":{"type":"object","required":["endDate","startDate","usages"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"startDate":{"type":"string","format":"date-time","description":"The period start date. 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Examples are active, inactive, deleted.","enum":["active","inactive","deleted"]},"defaultSiteId":{"type":"string"},"supportURI":{"type":"string","description":"Email address where support tickets are sent to."},"voicemailEnabled":{"type":"boolean"},"productPlatform":{"type":"string","description":"Organizations Originating Platform.","readOnly":true,"enum":["GenesysCloud","PureCloud","PureEngage","PureEngageCloud","PureConnect","PureConnectCloud","Unknown"]},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true},"features":{"type":"object","description":"The state of features available for the organization.","readOnly":true,"additionalProperties":{"type":"boolean"}}}},"DomainEntity":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"DomainEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/DomainEntity"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"firstUri":{"type":"string","format":"uri"},"lastUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"previousUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"EntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"type":"object"}}}},"CertificateDetails":{"type":"object","properties":{"issuer":{"type":"string","description":"Information about the issuer of the certificate.  The value of this property is a comma separated key=value format.  Each key is one of the attribute names supported by X.500."},"subject":{"type":"string","description":"Information about the subject of the certificate.  The value of this property is a comma separated key=value format.  Each key is one of the attribute names supported by X.500."},"expirationDate":{"type":"string","format":"date-time","description":"The expiration date of the certificate. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"issueDate":{"type":"string","format":"date-time","description":"The issue date of the certificate. Date time is represented as an ISO-8601 string. 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Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"roomType":{"type":"string","description":"The type of room","enum":["adhoc","acd","group","oneOnOne","supervisorAssistance"]},"description":{"type":"string","description":"Room's description"},"subject":{"type":"string","description":"Room's subject"},"participantLimit":{"type":"integer","format":"int32","description":"Room's size limit"},"owners":{"type":"array","description":"Room's owners","items":{"$ref":"#/definitions/UserReference"}},"pinnedMessages":{"type":"array","description":"Room's pinned messages","items":{"$ref":"#/definitions/AddressableEntityRef"}},"jid":{"type":"string","description":"The jid of the room"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"RoomUpdateRequest":{"type":"object","properties":{"description":{"type":"string","description":"Room's description"},"subject":{"type":"string","description":"Room's subject"},"pinnedMessageIds":{"type":"array","description":"Room's pinned messages","items":{"type":"string"}},"ownerIds":{"type":"array","description":"Room's owners","items":{"type":"string"}}}},"CreateRoomResponse":{"type":"object","required":["jid"],"properties":{"jid":{"type":"string","description":"The jid of the room"}}},"CreateRoomRequest":{"type":"object","required":["subject"],"properties":{"description":{"type":"string","description":"Room's description"},"subject":{"type":"string","description":"Room's subject"},"userIds":{"type":"array","description":"Users to add to the room","items":{"type":"string"}}}},"CobrowseWebMessagingSession":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"joinCode":{"type":"string","description":"Cobrowse session join code","readOnly":true},"websocketUrl":{"type":"string","description":"WebSocket URL for the JS client","readOnly":true},"dateOfferEnds":{"type":"string","format":"date-time","description":"Date when Cobrowse Offer Expires. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"communicationType":{"type":"string","description":"CommunicationType for Cobrowse Session","readOnly":true,"enum":["Call","Message","Unknown"]},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"ExportScriptResponse":{"type":"object","properties":{"url":{"type":"string"}}},"ExportScriptRequest":{"type":"object","properties":{"fileName":{"type":"string","description":"The final file name (no extension) of the script download: <fileName>.script"},"versionId":{"type":"string","description":"The UUID version of the script to be exported.  Defaults to the current editable version."}},"description":"Creating an exported script via Download Service"},"ImportScriptStatusResponse":{"type":"object","properties":{"url":{"type":"string","format":"uri"},"succeeded":{"type":"boolean"},"message":{"type":"string"}}},"ScriptEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/Script"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"firstUri":{"type":"string","format":"uri"},"lastUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"previousUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"PublishScriptRequestData":{"type":"object","required":["scriptId"],"properties":{"scriptId":{"type":"string","description":"The id of the script to publish"},"versionId":{"type":"string"}}},"ConversationEncryptionConfiguration":{"type":"object","required":["keyConfigurationType","url"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"url":{"type":"string","description":"keyConfigurationType is always KmsSymmetric, and should be the arn to the key alias for the master key"},"keyConfigurationType":{"type":"string","description":"Type should be 'KmsSymmetric' when create or update Key configurations, 'None' to disable configuration.","enum":["KmsSymmetric","LocalKeyManager","Native","None"]},"lastError":{"description":"The error message related to the configuration","$ref":"#/definitions/ErrorBody"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"ConversationEncryptionConfigurationListing":{"type":"object","properties":{"total":{"type":"integer","format":"int64"},"entities":{"type":"array","items":{"$ref":"#/definitions/ConversationEncryptionConfiguration"}},"selfUri":{"type":"string","format":"uri"}}},"AiScoringSetting":{"type":"object","properties":{"enabled":{"type":"boolean","description":"True if AI Scoring feature is configured."}}},"AiScoringSettings":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"questionGroupSettings":{"type":"array","items":{"$ref":"#/definitions/QuestionGroupSettings"}},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"AnswerOption":{"type":"object","properties":{"id":{"type":"string"},"text":{"type":"string"},"value":{"type":"integer","format":"int32"},"assistanceConditions":{"type":"array","description":"List of assistance conditions which are combined together with a logical AND operator. 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This must specify the path to where Purecloud can requests decryption"},"apiId":{"type":"string","description":"The api id for Hawk Authentication."},"apiKey":{"type":"string","description":"The api shared symmetric key used for hawk authentication"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"KeyRotationSchedule":{"type":"object","required":["period"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"period":{"type":"string","description":"Value to set schedule to","enum":["DISABLED","DAILY","WEEKLY","MONTHLY","YEARLY"]},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"LocalEncryptionKeyRequest":{"type":"object","required":["configId","keypairId","publicKey"],"properties":{"configId":{"type":"string","description":"The local configuration id that contains metadata on private local service"},"publicKey":{"type":"string","description":"Base 64 encoded public key, generated by the local service."},"keypairId":{"type":"string","description":"The key pair id from the local service."}}},"RecordingEncryptionConfiguration":{"type":"object","required":["keyConfigurationType","url"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"url":{"type":"string","description":"When keyConfigurationType is LocalKeyManager, this should be the url for decryption and must specify the path to where GenesysCloud can requests decryption. When keyConfigurationType is KmsSymmetric, this should be the arn to the key alias for the master key"},"apiId":{"type":"string","description":"The api id for Hawk Authentication. Null if keyConfigurationType is KmsSymmetric"},"apiKey":{"type":"string","description":"The api shared symmetric key used for hawk authentication. Null if keyConfigurationType is KmsSymmetric"},"keyConfigurationType":{"type":"string","description":"Type should be LocalKeyManager or KmsSymmetric when create or update Key configurations; 'Native' for disabling configuration.","enum":["KmsSymmetric","LocalKeyManager","Native","None"]},"lastError":{"description":"The error message related to the configuration","$ref":"#/definitions/ErrorBody"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"RecordingEncryptionConfigurationListing":{"type":"object","properties":{"total":{"type":"integer","format":"int64"},"entities":{"type":"array","items":{"$ref":"#/definitions/RecordingEncryptionConfiguration"}},"selfUri":{"type":"string","format":"uri"}}},"BulkDeleteResponse":{"type":"object","properties":{"results":{"type":"array","items":{"$ref":"#/definitions/BulkResponseResultVoidEntity"}},"errorCount":{"type":"integer","format":"int32"},"errorIndexes":{"type":"array","items":{"type":"integer","format":"int32"}}}},"BulkError":{"type":"object","properties":{"message":{"type":"string","description":"Error message of the bulk operation result."},"code":{"type":"string","description":"Error code of the bulk operation result."}}},"BulkErrorDetail":{"type":"object","properties":{"fieldName":{"type":"string"},"value":{"type":"string"},"message":{"type":"string"}}},"BulkErrorEntity":{"type":"object","properties":{"code":{"type":"string"},"message":{"type":"string"},"status":{"type":"integer","format":"int32"},"retryable":{"type":"boolean"},"entity":{"$ref":"#/definitions/Entity"},"details":{"type":"array","items":{"$ref":"#/definitions/BulkErrorDetail"}}}},"BulkResponseResultVoidEntity":{"type":"object","properties":{"id":{"type":"string"},"success":{"type":"boolean"},"entity":{"$ref":"#/definitions/Void"},"error":{"$ref":"#/definitions/BulkErrorEntity"}}},"Void":{"type":"object"},"BulkIdsRequest":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/ExternalContactsEntity"}}}},"ExternalContactsEntity":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true}}},"BulkContactsResponse":{"type":"object","properties":{"results":{"type":"array","items":{"$ref":"#/definitions/BulkResponseResultExternalContactExternalContact"}},"errorCount":{"type":"integer","format":"int32"},"errorIndexes":{"type":"array","items":{"type":"integer","format":"int32"}}}},"BulkErrorExternalContact":{"type":"object","properties":{"code":{"type":"string"},"message":{"type":"string"},"status":{"type":"integer","format":"int32"},"retryable":{"type":"boolean"},"entity":{"$ref":"#/definitions/ExternalContact"},"details":{"type":"array","items":{"$ref":"#/definitions/BulkErrorDetail"}}}},"BulkResponseResultExternalContactExternalContact":{"type":"object","properties":{"id":{"type":"string"},"success":{"type":"boolean"},"entity":{"$ref":"#/definitions/ExternalContact"},"error":{"$ref":"#/definitions/BulkErrorExternalContact"}}},"ContactAddress":{"type":"object","properties":{"address1":{"type":"string"},"address2":{"type":"string"},"city":{"type":"string"},"state":{"type":"string"},"postalCode":{"type":"string"},"countryCode":{"type":"string"}}},"ContactAddressableEntityRef":{"type":"object","properties":{"id":{"type":"string"},"selfUri":{"type":"string","format":"uri"}}},"ContactIdentifier":{"type":"object","required":["type","value"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"type":{"type":"string","description":"The type of this identifier","enum":["SocialLine","SocialFacebook","SocialTwitter","SocialWhatsapp","Email","Phone","Cookie","ExternalId"]},"value":{"type":"string","description":"The string value of the identifier. 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For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"jsonSchema":{"example":"{\n    \"appliesTo\": [\n        \"CONTACT\"\n    ],\n    \"jsonSchema\": {\n        \"title\": \"Example schema\",\n        \"description\": \"Uses all of the core types for illustrative purposes\",\n        \"properties\": {\n            \"field1_text\": {\n                \"title\": \"Field 1\",\n                \"description\": \"field1\",\n                \"allOf\": [ { \"$ref\": \"#/definitions/text\" } ],\n                \"minLength\": 0,\n                \"maxLength\": 39\n            },\n            \"field2_longtext\": {\n                \"title\": \"Field 2\",\n                \"description\": \"field2\",\n                \"allOf\": [ { \"$ref\": \"#/definitions/longtext\" } ],\n                \"minLength\": 0,\n                \"maxLength\": 1000\n            },\n            \"field3_enum\": {\n                \"title\": \"Field 3\",\n                \"description\": \"Field 3\",\n                \"allOf\": [ { \"$ref\": \"#/definitions/enum\" } ],\n                \"enum\": [\n                    \"enum1\",\n                    \"enum2\"\n                ]\n            },\n            \"field4_identifier\": {\n                \"title\": \"field4\",\n                \"description\": \"Field 4\",\n                \"allOf\": [ { \"$ref\": \"#/definitions/identifier\" } ],\n                \"minLength\": 0,\n                \"maxLength\": 37\n            },\n            \"field5_integer\": {\n                \"title\": \"field5\",\n                \"description\": \"Field 5\",\n                \"allOf\": [ { \"$ref\": \"#/definitions/integer\" } ],\n                \"minimum\": 1,\n                \"maximum\": 24\n            },\n            \"field6_number\": {\n                \"title\": \"field6\",\n                \"description\": \"Field 6\",\n                \"allOf\": [ { \"$ref\": \"#/definitions/number\" } ],\n                \"minimum\": 2.7,\n                \"maximum\": 31.3\n            },\n            \"field7_date\": {\n                \"title\": \"field7\",\n                \"description\": \"Field 7\",\n                \"allOf\": [ { \"$ref\": \"#/definitions/date\"}]\n            },\n            \"field8_datetime\": {\n                \"title\": \"field8\",\n                \"description\": \"Field 8\",\n                \"allOf\": [ { \"$ref\": \"#/definitions/datetime\"}]\n            },\n            \"field9_checkbox\": {\n                \"title\": \"field9\",\n                \"description\": \"Field 9\",\n                \"allOf\": [ { \"$ref\": \"#/definitions/checkbox\"}]\n            },\n            \"field10_tag\": {\n                \"title\": \"field10\",\n                \"description\": \"Field 10\",\n                \"allOf\": [ { \"$ref\": \"#/definitions/tag\" } ],\n                \"items\": {\n                    \"minLength\": 1,\n                    \"maxLength\": 20\n                },\n                \"minItems\": 0,\n                \"maxItems\": 10,\n                \"uniqueItems\": true\n            }\n        },\n        \"$schema\": \"http://json-schema.org/draft-04/schema#\"\n    }\n}","description":"A JSON schema defining the extension to the built-in entity type.","$ref":"#/definitions/JsonSchemaDocument"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"ExternalContact":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object."},"firstName":{"type":"string","description":"The first name of the contact."},"middleName":{"type":"string"},"lastName":{"type":"string","description":"The last name of the contact."},"salutation":{"type":"string"},"title":{"type":"string"},"workPhone":{"$ref":"#/definitions/PhoneNumber"},"cellPhone":{"$ref":"#/definitions/PhoneNumber"},"homePhone":{"$ref":"#/definitions/PhoneNumber"},"otherPhone":{"$ref":"#/definitions/PhoneNumber"},"workEmail":{"type":"string"},"personalEmail":{"type":"string"},"otherEmail":{"type":"string"},"address":{"$ref":"#/definitions/ContactAddress"},"twitterId":{"$ref":"#/definitions/TwitterId"},"lineId":{"$ref":"#/definitions/LineId"},"whatsAppId":{"$ref":"#/definitions/WhatsAppId"},"facebookId":{"$ref":"#/definitions/FacebookId"},"modifyDate":{"type":"string","format":"date-time","description":"Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"createDate":{"type":"string","format":"date-time","description":"Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"externalOrganization":{"$ref":"#/definitions/ExternalOrganization"},"surveyOptOut":{"type":"boolean"},"externalSystemUrl":{"type":"string","description":"A string that identifies an external system-of-record resource that may have more detailed information on the contact. It should be a valid URL (including the http/https protocol, port, and path [if any]). 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Example: a CRM like SALESFORCE.","enum":["SALESFORCE"]},"url":{"type":"string","description":"An URL that links to the source record that contributed data to the associated entity."}},"description":"Describes a link to a record in an external system that contributed data to a Relate record"},"ExternalId":{"type":"object","properties":{"externalSource":{"$ref":"#/definitions/ExternalSource"},"value":{"type":"string"}}},"ExternalOrganization":{"type":"object","required":["name"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object."},"name":{"type":"string","description":"The name of the company."},"companyType":{"type":"string"},"industry":{"type":"string"},"primaryContactId":{"type":"string"},"address":{"$ref":"#/definitions/ContactAddress"},"phoneNumber":{"$ref":"#/definitions/PhoneNumber"},"faxNumber":{"$ref":"#/definitions/PhoneNumber"},"employeeCount":{"type":"integer","format":"int64"},"revenue":{"type":"integer","format":"int64"},"tags":{"type":"array","items":{"type":"string"}},"websites":{"type":"array","items":{"type":"string"}},"tickers":{"type":"array","items":{"$ref":"#/definitions/Ticker"}},"twitterId":{"$ref":"#/definitions/TwitterId"},"externalSystemUrl":{"type":"string","description":"A string that identifies an external system-of-record resource that may have more detailed information on the organization. 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Each scopedId is specific to a page or app that the user interacts with.","uniqueItems":true,"items":{"$ref":"#/definitions/FacebookScopedId"}},"displayName":{"type":"string","description":"The displayName of this person's Facebook account. Roughly translates to user.first_name + ' ' + user.last_name in the Facebook API."}},"description":"User information for a Facebook user interacting with a page or app"},"FacebookScopedId":{"type":"object","properties":{"scopedId":{"type":"string","description":"The unique page/app-specific scopedId for the user"}},"description":"Scoped ID for a Facebook user interacting with a page or app"},"InstagramId":{"type":"object","properties":{"ids":{"type":"array","description":"The set of scopedIds that this person has. Each scopedId is specific to an Instagram page or app that the user interacts with.","uniqueItems":true,"items":{"$ref":"#/definitions/InstagramScopedId"}},"displayName":{"type":"string","description":"The displayName of the person who owns this Instagram account"}},"description":"User information for an Instagram account"},"InstagramScopedId":{"type":"object","properties":{"scopedId":{"type":"string","description":"The unique page/app-specific scopedId for the user"}},"description":"Scoped ID for an Instagram user interacting with a page or app"},"JsonSchemaDocument":{"type":"object","properties":{"id":{"type":"string"},"$schema":{"type":"string"},"title":{"type":"string"},"description":{"type":"string"},"type":{"type":"string"},"required":{"type":"array","items":{"type":"string"}},"properties":{"type":"object","additionalProperties":{"type":"object"}},"additionalProperties":{"type":"object"}},"description":"A JSON Schema document."},"LineId":{"type":"object","properties":{"ids":{"type":"array","description":"The set of Line userIds that this person has. Each userId is specific to the Line channel that the user interacts with.","uniqueItems":true,"items":{"$ref":"#/definitions/LineUserId"}},"displayName":{"type":"string","description":"The displayName of this person's account in Line"}},"description":"User information for a Line account"},"LineUserId":{"type":"object","properties":{"userId":{"type":"string","description":"The unique channel-specific userId for the user"}},"description":"Channel-specific User ID for Line accounts"},"LinkConfiguration":{"type":"object","properties":{"uriTemplate":{"type":"string"}}},"MergeOperation":{"type":"object","properties":{"sourceContact":{"description":"The source contact for the merge operation","readOnly":true,"$ref":"#/definitions/AddressableEntityRef"},"targetContact":{"description":"The target contact for the merge operation","readOnly":true,"$ref":"#/definitions/AddressableEntityRef"},"resultingContact":{"description":"The contact created as a result of the merge operation","readOnly":true,"$ref":"#/definitions/AddressableEntityRef"}}},"OrgUser":{"type":"object","required":["version"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"division":{"description":"The division to which this entity belongs.","$ref":"#/definitions/Division"},"chat":{"$ref":"#/definitions/Chat"},"department":{"type":"string"},"email":{"type":"string"},"primaryContactInfo":{"type":"array","description":"Auto populated from addresses.","readOnly":true,"items":{"$ref":"#/definitions/Contact"}},"addresses":{"type":"array","description":"Email addresses and phone numbers for this user","items":{"$ref":"#/definitions/Contact"}},"state":{"type":"string","description":"The current state for this user.","readOnly":true,"enum":["active","inactive","deleted"]},"title":{"type":"string"},"username":{"type":"string"},"manager":{"$ref":"#/definitions/User"},"images":{"type":"array","items":{"$ref":"#/definitions/UserImage"}},"version":{"type":"integer","format":"int32","description":"Required when updating a user, this value should be the current version of the user.  The current version can be obtained with a GET on the user before doing a PATCH."},"certifications":{"type":"array","items":{"type":"string"}},"biography":{"$ref":"#/definitions/Biography"},"employerInfo":{"$ref":"#/definitions/EmployerInfo"},"preferredName":{"type":"string","description":"Preferred full name of the agent"},"routingStatus":{"description":"ACD routing status","readOnly":true,"$ref":"#/definitions/RoutingStatus"},"presence":{"description":"Active presence","readOnly":true,"$ref":"#/definitions/UserPresence"},"integrationPresence":{"description":"Integration presence","readOnly":true,"$ref":"#/definitions/UserPresence"},"conversationSummary":{"description":"Summary of conversion statistics for conversation types.","readOnly":true,"$ref":"#/definitions/UserConversationSummary"},"outOfOffice":{"description":"Determine if out of office is enabled","readOnly":true,"$ref":"#/definitions/OutOfOffice"},"geolocation":{"description":"Current geolocation position","readOnly":true,"$ref":"#/definitions/Geolocation"},"station":{"description":"Effective, default, and last station information","readOnly":true,"$ref":"#/definitions/UserStations"},"authorization":{"description":"Roles and permissions assigned to the user","readOnly":true,"$ref":"#/definitions/UserAuthorization"},"profileSkills":{"type":"array","description":"Profile skills possessed by the user","readOnly":true,"items":{"type":"string"}},"locations":{"type":"array","description":"The user placement at each site location.","readOnly":true,"items":{"$ref":"#/definitions/Location"}},"groups":{"type":"array","description":"The groups the user is a member of","readOnly":true,"items":{"$ref":"#/definitions/Group"}},"team":{"description":"The team the user is a member of","readOnly":true,"$ref":"#/definitions/Team"},"workPlanBidRanks":{"description":"The WFM work plan bid rank settings for the user","readOnly":true,"$ref":"#/definitions/WorkPlanBidRanks"},"skills":{"type":"array","description":"Routing (ACD) skills possessed by the user","readOnly":true,"items":{"$ref":"#/definitions/UserRoutingSkill"}},"languages":{"type":"array","description":"Routing (ACD) languages possessed by the user","readOnly":true,"items":{"$ref":"#/definitions/UserRoutingLanguage"}},"acdAutoAnswer":{"type":"boolean","description":"acd auto answer"},"languagePreference":{"type":"string","description":"preferred language by the user","readOnly":true},"lastTokenIssued":{"$ref":"#/definitions/OAuthLastTokenIssued"},"dateLastLogin":{"type":"string","format":"date-time","description":"The last time the user logged in using username and password. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"organization":{"$ref":"#/definitions/Organization"}}},"PhoneNumber":{"type":"object","properties":{"display":{"type":"string","description":"The displayed form of the phone number string. Users should input the phone number in this field, but it will be altered by the API on write. If the phone number can be read as E164, the value will be replaced with international formatted-version of the number. If the number cannot be read as E164, the value will be preserved as-is. In both cases, the provided input string will be copied to the userInput field."},"extension":{"type":"integer","format":"int64","description":"An optional extension for the provided phone number."},"acceptsSMS":{"type":"boolean","description":"Whether this phone number can accept SMS messages."},"normalizationCountryCode":{"type":"string","description":"The country code that will be used for E164 conversion of a provided phone number. If the country code is omitted from the provided phone number, the country code provided in this field will be used during the E164 conversion attempt. If this field is left empty, the default country code for any provided phone number that does not explicitly include a country code is assumed to be +1 (North America)."},"userInput":{"type":"string","description":"The user-inputted phone number string that was provided to the display field on write. This field is not user-writeable and will always be set by the system."},"e164":{"type":"string","description":"The E164-formatted form of the provided phone number. This field is not user-writeable and will only be set when the provided phone number could be read as E164."},"countryCode":{"type":"string","description":"The detected country code from the provided phone number. This field is not user-writeable and will only be set when the provided phone number could be read as E164."}}},"Ticker":{"type":"object","required":["exchange","symbol"],"properties":{"symbol":{"type":"string","description":"The ticker symbol for this organization. Example: ININ, AAPL, MSFT, etc."},"exchange":{"type":"string","description":"The exchange for this ticker symbol. 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Will be null until the communication disconnects.","enum":["endpoint","endpoint.donotdisturb","client","system","timeout","transfer","transfer.conference","transfer.consult","transfer.donotdisturb","transfer.forward","transfer.noanswer","transfer.notavailable","transport.failure","error","peer","other","spam","uncallable"]},"startHoldTime":{"type":"string","format":"date-time","description":"The timestamp the call was placed on hold in the cloud clock if the call is currently on hold. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"documentId":{"type":"string","description":"If call is an outbound fax of a document from content management, then this is the id in content management."},"startAlertingTime":{"type":"string","format":"date-time","description":"The timestamp the communication has when it is first put into an alerting state. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"connectedTime":{"type":"string","format":"date-time","description":"The timestamp when this communication was connected in the cloud clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"disconnectedTime":{"type":"string","format":"date-time","description":"The timestamp when this communication disconnected from the conversation in the provider clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"disconnectReasons":{"type":"array","description":"List of reasons that this call was disconnected. This will be set once the call disconnects.","items":{"$ref":"#/definitions/DisconnectReason"}},"faxStatus":{"description":"Extra information on fax transmission.","$ref":"#/definitions/FaxStatus"},"provider":{"type":"string","description":"The source provider for the call."},"scriptId":{"type":"string","description":"The UUID of the script to use."},"peerId":{"type":"string","description":"The id of the peer communication corresponding to a matching leg for this communication."},"uuiData":{"type":"string","description":"User to User Information (UUI) data managed by SIP session application."},"self":{"description":"Address and name data for a call endpoint.","$ref":"#/definitions/Address"},"other":{"description":"Address and name data for a call endpoint.","$ref":"#/definitions/Address"},"wrapup":{"description":"Call wrap up or disposition data.","$ref":"#/definitions/Wrapup"},"afterCallWork":{"description":"After-call work for the communication.","$ref":"#/definitions/AfterCallWork"},"afterCallWorkRequired":{"type":"boolean","description":"Indicates if after-call work is required for a communication. Only used when the ACW Setting is Agent Requested."},"agentAssistantId":{"type":"string","description":"UUID of virtual agent assistant that provide suggestions to the agent participant during the conversation."},"queueMediaSettings":{"description":"Represents the queue settings for this media type.","$ref":"#/definitions/ConversationQueueMediaSettings"},"disposition":{"description":"Call resolution data for Dialer bulk make calls commands.","$ref":"#/definitions/Disposition"}}},"Callback":{"type":"object","properties":{"state":{"type":"string","description":"The connection state of this communication.","enum":["alerting","dialing","contacting","offering","connected","disconnected","terminated","scheduled","none"]},"initialState":{"type":"string","description":"The initial connection state of this communication.","enum":["alerting","dialing","contacting","offering","connected","disconnected","terminated","scheduled","none"]},"id":{"type":"string","description":"A globally unique identifier for this communication."},"segments":{"type":"array","description":"The time line of the participant's callback, divided into activity segments.","items":{"$ref":"#/definitions/Segment"}},"direction":{"type":"string","description":"The direction of the call","enum":["inbound","outbound"]},"held":{"type":"boolean","description":"True if this call is held and the person on this side hears silence."},"disconnectType":{"type":"string","description":"System defined string indicating what caused the communication to disconnect. Will be null until the communication disconnects.","enum":["endpoint","client","system","timeout","transfer","transfer.conference","transfer.consult","transfer.forward","transfer.noanswer","transfer.notavailable","transport.failure","error","peer","other","spam","uncallable"]},"startHoldTime":{"type":"string","format":"date-time","description":"The timestamp the callback was placed on hold in the cloud clock if the callback is currently on hold. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"dialerPreview":{"description":"The preview data to be used when this callback is a Preview.","$ref":"#/definitions/DialerPreview"},"voicemail":{"description":"The voicemail data to be used when this callback is an ACD voicemail.","$ref":"#/definitions/Voicemail"},"callbackNumbers":{"type":"array","description":"The phone number(s) to use to place the callback.","items":{"type":"string"}},"callbackUserName":{"type":"string","description":"The name of the user requesting a callback."},"scriptId":{"type":"string","description":"The UUID of the script to use."},"externalCampaign":{"type":"boolean","description":"True if the call for the callback uses external dialing."},"skipEnabled":{"type":"boolean","description":"True if the ability to skip a callback should be enabled."},"timeoutSeconds":{"type":"integer","format":"int32","description":"The number of seconds before the system automatically places a call for a callback.  0 means the automatic placement is disabled."},"startAlertingTime":{"type":"string","format":"date-time","description":"The timestamp the communication has when it is first put into an alerting state. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"connectedTime":{"type":"string","format":"date-time","description":"The timestamp when this communication was connected in the cloud clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"disconnectedTime":{"type":"string","format":"date-time","description":"The timestamp when this communication disconnected from the conversation in the provider clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"callbackScheduledTime":{"type":"string","format":"date-time","description":"The timestamp when this communication is scheduled in the provider clock. If this value is missing it indicates the callback will be placed immediately. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"automatedCallbackConfigId":{"type":"string","description":"The id of the config for automatically placing the callback (and handling the disposition). If null, the callback will not be placed automatically but routed to an agent as per normal."},"provider":{"type":"string","description":"The source provider for the callback."},"peerId":{"type":"string","description":"The id of the peer communication corresponding to a matching leg for this communication."},"wrapup":{"description":"Call wrap up or disposition data.","$ref":"#/definitions/Wrapup"},"afterCallWork":{"description":"After-call work for the communication.","$ref":"#/definitions/AfterCallWork"},"afterCallWorkRequired":{"type":"boolean","description":"Indicates if after-call work is required for a communication. Only used when the ACW Setting is Agent Requested."},"callerId":{"type":"string","description":"The phone number displayed to recipients of the phone call. The value should conform to the E164 format."},"callerIdName":{"type":"string","description":"The name displayed to recipients of the phone call."},"queueMediaSettings":{"description":"Represents the queue settings for this media type.","$ref":"#/definitions/ConversationQueueMediaSettings"}}},"Cobrowsesession":{"type":"object","properties":{"state":{"type":"string","description":"The connection state of this communication.","enum":["alerting","dialing","contacting","offering","connected","disconnected","terminated","scheduled","none"]},"initialState":{"type":"string","description":"The initial connection state of this communication.","enum":["alerting","dialing","contacting","offering","connected","disconnected","terminated","scheduled","none"]},"id":{"type":"string","description":"A globally unique identifier for this communication."},"disconnectType":{"type":"string","description":"System defined string indicating what caused the communication to disconnect. Will be null until the communication disconnects.","enum":["endpoint","client","system","timeout","transfer","transfer.conference","transfer.consult","transfer.forward","transport.failure","error","peer","other","spam","uncallable"]},"self":{"description":"Address and name data for a call endpoint.","$ref":"#/definitions/Address"},"cobrowseSessionId":{"type":"string","description":"The co-browse session ID."},"cobrowseRole":{"type":"string","description":"This value identifies the role of the co-browse client within the co-browse session (a client is a sharer or a viewer)."},"controlling":{"type":"array","description":"ID of co-browse participants for which this client has been granted control (list is empty if this client cannot control any shared pages).","items":{"type":"string"}},"viewerUrl":{"type":"string","description":"The URL that can be used to open co-browse session in web browser."},"providerEventTime":{"type":"string","format":"date-time","description":"The time when the provider event which triggered this conversation update happened in the corrected provider clock (milliseconds since 1970-01-01 00:00:00 UTC). Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"startAlertingTime":{"type":"string","format":"date-time","description":"The timestamp the communication has when it is first put into an alerting state. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"connectedTime":{"type":"string","format":"date-time","description":"The timestamp when this communication was connected in the cloud clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"disconnectedTime":{"type":"string","format":"date-time","description":"The timestamp when this communication disconnected from the conversation in the provider clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"provider":{"type":"string","description":"The source provider for the co-browse session."},"peerId":{"type":"string","description":"The id of the peer communication corresponding to a matching leg for this communication."},"segments":{"type":"array","description":"The time line of the participant's call, divided into activity segments.","items":{"$ref":"#/definitions/Segment"}},"wrapup":{"description":"Call wrap up or disposition data.","$ref":"#/definitions/Wrapup"},"afterCallWork":{"description":"After-call work for the communication.","$ref":"#/definitions/AfterCallWork"},"afterCallWorkRequired":{"type":"boolean","description":"Indicates if after-call work is required for a communication. Only used when the ACW Setting is Agent Requested."}}},"Conversation":{"type":"object","required":["participants","startTime"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"externalTag":{"type":"string","description":"The external tag associated with the conversation."},"startTime":{"type":"string","format":"date-time","description":"The time when the conversation started. This will be the time when the first participant joined the conversation. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"endTime":{"type":"string","format":"date-time","description":"The time when the conversation ended. This will be the time when the last participant left the conversation, or null when the conversation is still active. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"address":{"type":"string","description":"The address of the conversation as seen from an external participant. For phone calls this will be the DNIS for inbound calls and the ANI for outbound calls. For other media types this will be the address of the destination participant for inbound and the address of the initiating participant for outbound."},"participants":{"type":"array","description":"The list of all participants in the conversation.","items":{"$ref":"#/definitions/Participant"}},"conversationIds":{"type":"array","description":"A list of conversations to merge into this conversation to create a conference. This field is null except when being used to create a conference.","items":{"type":"string"}},"maxParticipants":{"type":"integer","format":"int32","description":"If this is a conference conversation, then this field indicates the maximum number of participants allowed to participant in the conference."},"recordingState":{"type":"string","description":"On update, 'paused' initiates a secure pause, 'active' resumes any paused recordings; otherwise indicates state of conversation recording.","enum":["ACTIVE","PAUSED","NONE"]},"state":{"type":"string","description":"The conversation's state","enum":["alerting","dialing","contacting","offering","connected","disconnected","terminated","converting","uploading","transmitting","parked","none"]},"divisions":{"type":"array","description":"Identifiers of divisions associated with this conversation","items":{"$ref":"#/definitions/ConversationDivisionMembership"}},"recentTransfers":{"type":"array","description":"The list of the most recent 20 transfer commands applied to this conversation.","items":{"$ref":"#/definitions/TransferResponse"}},"securePause":{"type":"boolean","description":"True when the recording of this conversation is in secure pause status."},"utilizationLabelId":{"type":"string","description":"An optional label that categorizes the conversation.  Max-utilization settings can be configured at a per-label level"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"ConversationChat":{"type":"object","properties":{"state":{"type":"string","description":"The connection state of this communication.","enum":["alerting","dialing","contacting","offering","connected","disconnected","terminated","none"]},"initialState":{"type":"string","description":"The initial connection state of this communication.","enum":["alerting","dialing","contacting","offering","connected","disconnected","terminated","none"]},"id":{"type":"string","description":"A globally unique identifier for this communication."},"roomId":{"type":"string","description":"The room id for the chat."},"recordingId":{"type":"string","description":"A globally unique identifier for the recording associated with this chat."},"segments":{"type":"array","description":"The time line of the participant's chat, divided into activity segments.","items":{"$ref":"#/definitions/Segment"}},"held":{"type":"boolean","description":"True if this call is held and the person on this side hears silence."},"direction":{"type":"string","description":"The direction of the chat","enum":["inbound","outbound"]},"disconnectType":{"type":"string","description":"System defined string indicating what caused the communication to disconnect. Will be null until the communication disconnects.","enum":["endpoint","client","system","transfer","transfer.conference","transfer.consult","transfer.forward","error","peer","other","uncallable","timeout"]},"startHoldTime":{"type":"string","format":"date-time","description":"The timestamp the chat was placed on hold in the cloud clock if the chat is currently on hold. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"startAlertingTime":{"type":"string","format":"date-time","description":"The timestamp the communication has when it is first put into an alerting state. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"connectedTime":{"type":"string","format":"date-time","description":"The timestamp when this communication was connected in the cloud clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"disconnectedTime":{"type":"string","format":"date-time","description":"The timestamp when this communication disconnected from the conversation in the provider clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"provider":{"type":"string","description":"The source provider for the email."},"scriptId":{"type":"string","description":"The UUID of the script to use."},"peerId":{"type":"string","description":"The id of the peer communication corresponding to a matching leg for this communication."},"avatarImageUrl":{"type":"string","description":"If available, the URI to the avatar image of this communication."},"journeyContext":{"description":"A subset of the Journey System's data relevant to a part of a conversation (for external linkage and internal usage/context).","$ref":"#/definitions/JourneyContext"},"wrapup":{"description":"Call wrap up or disposition data.","$ref":"#/definitions/Wrapup"},"afterCallWork":{"description":"After-call work for the communication.","$ref":"#/definitions/AfterCallWork"},"afterCallWorkRequired":{"type":"boolean","description":"Indicates if after-call work is required for a communication. Only used when the ACW Setting is Agent Requested."},"queueMediaSettings":{"description":"Represents the queue settings for this media type.","$ref":"#/definitions/ConversationQueueMediaSettings"}}},"ConversationDivisionMembership":{"type":"object","properties":{"division":{"description":"A division the conversation belongs to.","$ref":"#/definitions/DomainEntityRef"},"entities":{"type":"array","description":"The entities on the conversation within the division. These are the users, queues, work flows, etc. that can be on conversations and and be assigned to different divisions.","items":{"$ref":"#/definitions/DomainEntityRef"}}}},"ConversationMessageMetadata":{"type":"object","properties":{"type":{"type":"string","description":"Message type.","enum":["Text","Structured","Receipt","Event","Message","Unknown"]},"events":{"type":"array","description":"List of events metadata","items":{"$ref":"#/definitions/ConversationMessageMetadataEvent"}},"content":{"type":"array","description":"List of message content","items":{"$ref":"#/definitions/ConversationMessageMetadataContent"}}},"description":"Metadata information about a message."},"ConversationMessageMetadataContent":{"type":"object","properties":{"contentType":{"type":"string","description":"Type of this content element.","enum":["Attachment","Location","QuickReply","Notification","ButtonResponse","Story","Mention","Card","Carousel","Text","QuickReplyV2","Unknown"]},"subType":{"type":"string","description":"Content subtype","enum":["Image","Video","Audio","File","Link","Mention","Reply","Button","QuickReply","Postback","Unknown"]}},"description":"Metadata information about a message content."},"ConversationMessageMetadataEvent":{"type":"object","properties":{"eventType":{"type":"string","description":"Type of this event element","enum":["CoBrowse","Typing","Presence","Video","Unknown"]},"subType":{"type":"string","description":"Event subtype","enum":["On","Join","Offering","OfferingExpired","OfferingAccepted","OfferingRejected","Disconnect","Clear","SignIn","Unknown"]}},"description":"Metadata information about a message event."},"ConversationQueueMediaSettings":{"type":"object","properties":{"alertingTimeoutSeconds":{"type":"integer","format":"int32","description":"Specifies how long the agent has to answer an interaction before being marked as not responding."},"autoAnswerAlertToneSeconds":{"type":"number","format":"double","description":"Specifies the duration of the alerting sound to be played for auto answered interactions."},"manualAnswerAlertToneSeconds":{"type":"number","format":"double","description":"Specifies the duration of the alerting sound to be played for manually answered interactions."},"enableAutoAnswer":{"type":"boolean","description":"Flag to indicate if auto answer is enabled for the given media type or media subtype."}}},"ConversationReference":{"type":"object","properties":{"id":{"type":"string"},"selfUri":{"type":"string","format":"uri"}}},"ConversationRoutingData":{"type":"object","properties":{"queue":{"description":"The queue to use for routing decisions","$ref":"#/definitions/AddressableEntityRef"},"language":{"description":"The language to use for routing decisions","$ref":"#/definitions/AddressableEntityRef"},"priority":{"type":"integer","format":"int32","description":"The priority of the conversation to use for routing decisions"},"skills":{"type":"array","description":"The skills to use for routing decisions","items":{"$ref":"#/definitions/AddressableEntityRef"}},"scoredAgents":{"type":"array","description":"A collection of agents and their assigned scores for this conversation (0 - 100, higher being better), for use in routing to preferred agents","items":{"$ref":"#/definitions/ScoredAgent"}},"label":{"type":"string","description":"An optional label that categorizes the conversation.  Max-utilization settings can be configured at a per-label level"}}},"DialerPreview":{"type":"object","properties":{"id":{"type":"string"},"contactId":{"type":"string","description":"The contact associated with this preview data pop"},"contactListId":{"type":"string","description":"The contactList associated with this preview data pop."},"campaignId":{"type":"string","description":"The campaignId associated with this preview data pop."},"phoneNumberColumns":{"type":"array","description":"The phone number columns associated with this campaign","items":{"$ref":"#/definitions/PhoneNumberColumn"}},"callbackAutoAnswer":{"type":"boolean","description":"Whether or not to auto answer the callback"}}},"DisconnectReason":{"type":"object","properties":{"type":{"type":"string","description":"Disconnect reason protocol type.","enum":["q850","sip"]},"code":{"type":"integer","format":"int32","description":"Protocol specific reason code. See the Q.850 and SIP specs."},"phrase":{"type":"string","description":"Human readable English description of the disconnect reason."}}},"Disposition":{"type":"object","required":["name"],"properties":{"name":{"type":"string","description":"Name of the disposition. Either a platform predefined value, or the name of the disposition in the disposition table.."},"analyzer":{"type":"string","description":"The final media analyzer result that triggered the disposition result, if any."},"dispositionParameters":{"description":"Contains various parameters related to call analysis.","$ref":"#/definitions/DispositionParameters"},"detectedSpeechStart":{"type":"string","format":"date-time","description":"Absolute time when the speech started. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"detectedSpeechEnd":{"type":"string","format":"date-time","description":"Absolute time when the speech ended. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"}}},"DispositionParameters":{"type":"object","properties":{"adjustableLiveSpeakerDetection":{"description":"ALSD evaluation inputs and output (isPersonalLikely) of the ALSD detector the last time it ran on the call (could be multiple times)","$ref":"#/definitions/AdjustableLiveSpeakerDetection"}}},"Email":{"type":"object","properties":{"state":{"type":"string","description":"The connection state of this communication.","enum":["alerting","connected","disconnected","none","parked","transmitting"]},"initialState":{"type":"string","description":"The initial connection state of this communication.","enum":["alerting","connected","disconnected","none","parked","transmitting"]},"id":{"type":"string","description":"A globally unique identifier for this communication."},"held":{"type":"boolean","description":"True if this call is held and the person on this side hears silence."},"subject":{"type":"string","description":"The subject for the initial email that started this conversation."},"messagesSent":{"type":"integer","format":"int32","description":"The number of email messages sent by this participant."},"segments":{"type":"array","description":"The time line of the participant's email, divided into activity segments.","items":{"$ref":"#/definitions/Segment"}},"direction":{"type":"string","description":"The direction of the email","enum":["inbound","outbound"]},"recordingId":{"type":"string","description":"A globally unique identifier for the recording associated with this call."},"errorInfo":{"$ref":"#/definitions/ErrorBody"},"disconnectType":{"type":"string","description":"System defined string indicating what caused the communication to disconnect. Will be null until the communication disconnects.","enum":["endpoint","client","system","timeout","transfer","transfer.conference","transfer.consult","transfer.forward","transfer.noanswer","transfer.notavailable","transport.failure","error","peer","other","spam","uncallable"]},"startHoldTime":{"type":"string","format":"date-time","description":"The timestamp the email was placed on hold in the cloud clock if the email is currently on hold. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"startAlertingTime":{"type":"string","format":"date-time","description":"The timestamp the communication has when it is first put into an alerting state. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"connectedTime":{"type":"string","format":"date-time","description":"The timestamp when this communication was connected in the cloud clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"disconnectedTime":{"type":"string","format":"date-time","description":"The timestamp when this communication disconnected from the conversation in the provider clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"autoGenerated":{"type":"boolean","description":"Indicates that the email was auto-generated like an Out of Office reply."},"provider":{"type":"string","description":"The source provider for the email."},"scriptId":{"type":"string","description":"The UUID of the script to use."},"peerId":{"type":"string","description":"The id of the peer communication corresponding to a matching leg for this communication."},"messageId":{"type":"string","description":"A globally unique identifier for the stored content of this communication."},"draftAttachments":{"type":"array","description":"A list of uploaded attachments on the email draft.","items":{"$ref":"#/definitions/Attachment"}},"spam":{"type":"boolean","description":"Indicates if the inbound email was marked as spam."},"wrapup":{"description":"Call wrap up or disposition data.","$ref":"#/definitions/Wrapup"},"afterCallWork":{"description":"After-call work for the communication.","$ref":"#/definitions/AfterCallWork"},"afterCallWorkRequired":{"type":"boolean","description":"Indicates if after-call work is required for a communication. Only used when the ACW Setting is Agent Requested."},"queueMediaSettings":{"description":"Represents the queue settings for this media type.","$ref":"#/definitions/ConversationQueueMediaSettings"},"parkTime":{"type":"string","format":"date-time","description":"Represents the time when an email was put into parked state. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"}}},"Evaluation":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"conversation":{"$ref":"#/definitions/ConversationReference"},"evaluationForm":{"description":"Evaluation form used for evaluation.","$ref":"#/definitions/EvaluationForm"},"evaluator":{"$ref":"#/definitions/User"},"agent":{"$ref":"#/definitions/User"},"calibration":{"$ref":"#/definitions/Calibration"},"status":{"type":"string","enum":["PENDING","INPROGRESS","FINISHED","INREVIEW","RETRACTED"]},"answers":{"$ref":"#/definitions/EvaluationScoringSet"},"agentHasRead":{"type":"boolean"},"assignee":{"$ref":"#/definitions/User"},"assigneeApplicable":{"type":"boolean","description":"Indicates whether an assignee is applicable for the evaluation. Set to false when assignee is not applicable."},"releaseDate":{"type":"string","format":"date-time","description":"Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"assignedDate":{"type":"string","format":"date-time","description":"Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"changedDate":{"type":"string","format":"date-time","description":"Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"revisionCreatedDate":{"type":"string","format":"date-time","description":"Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"queue":{"$ref":"#/definitions/Queue"},"mediaType":{"type":"array","description":"List of different communication types used in conversation.","items":{"type":"string","enum":["CALL","CALLBACK","CHAT","COBROWSE","EMAIL","MESSAGE","SOCIAL_EXPRESSION","VIDEO","SCREENSHARE"]}},"rescore":{"type":"boolean","description":"Is only true when evaluation is re-scored."},"conversationDate":{"type":"string","format":"date-time","description":"Date of conversation. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"conversationEndDate":{"type":"string","format":"date-time","description":"End date of conversation if it had completed before evaluation creation. Null if created before the conversation ended. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"neverRelease":{"type":"boolean","description":"Signifies if the evaluation is never to be released. This cannot be set true if release date is also set."},"assigned":{"type":"boolean","description":"Set to false to unassign the evaluation. This cannot be set to false when assignee is also set."},"dateAssigneeChanged":{"type":"string","format":"date-time","description":"Date when the assignee was last changed. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"resourceId":{"type":"string","description":"Only used for email evaluations. Will be null for all other evaluations."},"resourceType":{"type":"string","description":"The type of resource. Only used for email evaluations. Will be null for evaluations on all other resources.","enum":["EMAIL"]},"redacted":{"type":"boolean","description":"Is only true when the user making the request does not have sufficient permissions to see evaluation"},"agentTeam":{"description":"Team of the evaluation agent","$ref":"#/definitions/Team"},"isScoringIndex":{"type":"boolean"},"authorizedActions":{"type":"array","description":"List of user authorized actions on evaluation. Possible values: assign, edit, editScore, editAgentSignoff, delete, release, viewAudit","items":{"type":"string"}},"hasAssistanceFailed":{"type":"boolean","description":"Is true when evaluation assistance didn't execute successfully"},"evaluationSource":{"description":"The source that created the evaluation.","readOnly":true,"$ref":"#/definitions/EvaluationSource"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"EvaluationQuestionGroupScore":{"type":"object","properties":{"questionGroupId":{"type":"string"},"totalScore":{"type":"number","format":"float","description":"Score of all questions in the group"},"maxTotalScore":{"type":"number","format":"float","description":"Maximum possible score of all questions in the group"},"markedNA":{"type":"boolean","description":"True when the evaluation is submitted with a question group that does not have any answers. Only allowed when naEnabled is true or if set by the system"},"systemMarkedNA":{"type":"boolean","description":"If markedNA is true, systemMarkedNA indicates whether it was marked by a user or by the system due to visibility conditions. Always false if markedNA is false."},"totalCriticalScore":{"type":"number","format":"float","description":"Score of only the critical questions in the group"},"maxTotalCriticalScore":{"type":"number","format":"float","description":"Maximum possible score of only the critical questions in the group"},"totalNonCriticalScore":{"type":"number","format":"float","description":"Score of only the non critical questions in the group"},"maxTotalNonCriticalScore":{"type":"number","format":"float","description":"Maximum possible score of only the non critical questions in the group"},"totalScoreUnweighted":{"type":"number","format":"float","description":"Unweighted score of all questions in the group"},"maxTotalScoreUnweighted":{"type":"number","format":"float","description":"Maximum possible unweighted score of all questions in the group"},"totalCriticalScoreUnweighted":{"type":"number","format":"float","description":"Unweighted score of only the critical questions in the group"},"maxTotalCriticalScoreUnweighted":{"type":"number","format":"float","description":"Maximum possible unweighted score of only the critical questions in the group"},"totalNonCriticalScoreUnweighted":{"type":"number","format":"float","description":"Unweighted score of only the non critical questions in the group"},"maxTotalNonCriticalScoreUnweighted":{"type":"number","format":"float","description":"Maximum possible unweighted score of only the non critical questions in the group"},"questionScores":{"type":"array","items":{"$ref":"#/definitions/EvaluationQuestionScore"}}}},"EvaluationQuestionScore":{"type":"object","properties":{"questionId":{"type":"string"},"answerId":{"type":"string"},"score":{"type":"integer","format":"int32","description":"Unweighted score of the question"},"markedNA":{"type":"boolean","description":"True when the evaluation is submitted with a question that does not have an answer. Only allowed when naEnabled is true or if set by the system"},"systemMarkedNA":{"type":"boolean","description":"If markedNA is true, systemMarkedNA indicates whether it was marked by a user or by the system due to visibility conditions. Always false if markedNA is false."},"assistedAnswerId":{"type":"string","description":"AnswerId found with evaluation assistance conditions"},"failedKillQuestion":{"type":"boolean","description":"Applicable only on fatal questions. Indicates that the answer selected was not the highest score available for the question"},"comments":{"type":"string","description":"Comments from the evaluator specific to this question"}}},"EvaluationReference":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"EvaluationScoringSet":{"type":"object","properties":{"totalScore":{"type":"number","format":"float","description":"Score of all questions"},"totalCriticalScore":{"type":"number","format":"float","description":"Score of only the critical questions"},"totalNonCriticalScore":{"type":"number","format":"float","description":"Score of only the non-critical questions"},"questionGroupScores":{"type":"array","items":{"$ref":"#/definitions/EvaluationQuestionGroupScore"}},"anyFailedKillQuestions":{"type":"boolean","description":"Indicates that at least one fatal question was answered without having the highest score available for the question"},"comments":{"type":"string","description":"Overall comments from the evaluator"},"privateComments":{"type":"string","description":"Overall private comments from the evaluator"},"agentComments":{"type":"string","description":"Comments from the agent while reviewing evaluation results"},"transcriptTopics":{"type":"array","description":"List of topics found within the conversation's transcripts","items":{"$ref":"#/definitions/TranscriptTopic"}}}},"EvaluationSource":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"type":{"type":"string","description":"Type of the evaluation source.","enum":["Policy","User","Unknown"]},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"EvaluationVersion":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"FaxStatus":{"type":"object","properties":{"direction":{"type":"string","description":"The fax direction, either \"send\" or \"receive\"."},"expectedPages":{"type":"integer","format":"int64","description":"Total number of expected pages, if known."},"activePage":{"type":"integer","format":"int64","description":"Active page of the transmission."},"linesTransmitted":{"type":"integer","format":"int64","description":"Number of lines that have completed transmission."},"bytesTransmitted":{"type":"integer","format":"int64","description":"Number of bytes that have competed transmission."},"baudRate":{"type":"integer","format":"int64","description":"Current signaling rate of transmission, baud rate."},"pageErrors":{"type":"integer","format":"int64","description":"Number of page errors."},"lineErrors":{"type":"integer","format":"int64","description":"Number of line errors."}}},"JourneyAction":{"type":"object","required":["actionMap","id"],"properties":{"id":{"type":"string","description":"The ID of an action from the Journey System (an action is spawned from an actionMap)"},"actionMap":{"description":"Details about the action map from the Journey System which triggered this action","$ref":"#/definitions/JourneyActionMap"}}},"JourneyActionMap":{"type":"object","required":["id","version"],"properties":{"id":{"type":"string","description":"The ID of the actionMap in the Journey System which triggered this action"},"version":{"type":"integer","format":"int32","description":"The version number of the actionMap in the Journey System at the time this action was triggered"}}},"JourneyContext":{"type":"object","required":["customer"],"properties":{"customer":{"description":"A subset of the Journey System's customer data at a point-in-time (for external linkage and internal usage/context)","$ref":"#/definitions/JourneyCustomer"},"customerSession":{"description":"A subset of the Journey System's tracked customer session data at a point-in-time (for external linkage and internal usage/context)","$ref":"#/definitions/JourneyCustomerSession"},"triggeringAction":{"description":"A subset of the Journey System's action data relevant to a part of a conversation (for external linkage and internal usage/context)","$ref":"#/definitions/JourneyAction"}}},"JourneyCustomer":{"type":"object","required":["id","idType"],"properties":{"id":{"type":"string","description":"An ID of a customer within the Journey System at a point-in-time.  Note that a customer entity can have multiple customerIds based on the stitching process.  Depending on the context within the PureCloud conversation, this may or may not be mutable."},"idType":{"type":"string","description":"The type of the customerId within the Journey System (e.g. cookie)."}}},"JourneyCustomerSession":{"type":"object","required":["id","type"],"properties":{"id":{"type":"string","description":"An ID of a Customer/User's session within the Journey System at a point-in-time"},"type":{"type":"string","description":"The type of the Customer/User's session within the Journey System (e.g. web, app)"}}},"Message":{"type":"object","properties":{"state":{"type":"string","description":"The connection state of this communication.","enum":["alerting","connected","disconnected"]},"initialState":{"type":"string","description":"The initial connection state of this communication.","enum":["alerting","connected","disconnected"]},"id":{"type":"string","description":"A globally unique identifier for this communication."},"held":{"type":"boolean","description":"True if this call is held and the person on this side hears silence."},"segments":{"type":"array","description":"The time line of the participant's message, divided into activity segments.","items":{"$ref":"#/definitions/Segment"}},"direction":{"type":"string","description":"The direction of the message.","enum":["inbound","outbound"]},"recordingId":{"type":"string","description":"A globally unique identifier for the recording associated with this message."},"errorInfo":{"$ref":"#/definitions/ErrorBody"},"disconnectType":{"type":"string","description":"System defined string indicating what caused the communication to disconnect. Will be null until the communication disconnects.","enum":["endpoint","client","system","timeout","transfer","transfer.conference","transfer.consult","transfer.forward","transfer.noanswer","transfer.notavailable","transport.failure","error","peer","other","spam","uncallable"]},"startHoldTime":{"type":"string","format":"date-time","description":"The timestamp the message was placed on hold in the cloud clock if the message is currently on hold. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"startAlertingTime":{"type":"string","format":"date-time","description":"The timestamp the communication has when it is first put into an alerting state. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"connectedTime":{"type":"string","format":"date-time","description":"The timestamp when this communication was connected in the cloud clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"disconnectedTime":{"type":"string","format":"date-time","description":"The timestamp when this communication disconnected from the conversation in the provider clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"provider":{"type":"string","description":"The source provider for the message."},"authenticated":{"type":"boolean","description":"If true, the participant member is authenticated."},"type":{"type":"string","description":"Indicates the type of message platform from which the message originated.","enum":["unknown","sms","twitter","facebook","line","whatsapp","telegram","kakao","webmessaging","open","instagram"]},"recipientCountry":{"type":"string","description":"Indicates the country where the recipient is associated in ISO 3166-1 alpha-2 format."},"recipientType":{"type":"string","description":"The type of the recipient. Eg: Provisioned phoneNumber is the recipient for sms message type."},"scriptId":{"type":"string","description":"The UUID of the script to use."},"peerId":{"type":"string","description":"The id of the peer communication corresponding to a matching leg for this communication."},"toAddress":{"description":"Address and name data for a call endpoint.","$ref":"#/definitions/Address"},"fromAddress":{"description":"Address and name data for a call endpoint.","$ref":"#/definitions/Address"},"messages":{"type":"array","description":"The messages sent on this communication channel.","items":{"$ref":"#/definitions/MessageDetails"}},"journeyContext":{"description":"A subset of the Journey System's data relevant to a part of a conversation (for external linkage and internal usage/context).","$ref":"#/definitions/JourneyContext"},"wrapup":{"description":"Call wrap up or disposition data.","$ref":"#/definitions/Wrapup"},"afterCallWork":{"description":"After-call work for the communication.","$ref":"#/definitions/AfterCallWork"},"afterCallWorkRequired":{"type":"boolean","description":"Indicates if after-call work is required for a communication. Only used when the ACW Setting is Agent Requested."},"agentAssistantId":{"type":"string","description":"UUID of virtual agent assistant that provide suggestions to the agent participant during the conversation."},"byoSmsIntegrationId":{"type":"string","description":"The internal id representing the customer supplied sms integration message."},"queueMediaSettings":{"description":"Represents the queue settings for this media type.","$ref":"#/definitions/ConversationQueueMediaSettings"}}},"MessageDetails":{"type":"object","properties":{"messageId":{"type":"string","description":"UUID identifying the message media."},"messageURI":{"type":"string","format":"uri","description":"A URI for this message entity."},"messageStatus":{"type":"string","description":"Indicates the delivery status of the message.","enum":["queued","sent","failed","received","delivery-success","delivery-failed","read","removed","published"]},"messageSegmentCount":{"type":"integer","format":"int32","description":"The message segment count, greater than 1 if the message content was split into multiple parts for this message type, e.g. SMS character limits."},"messageTime":{"type":"string","format":"date-time","description":"The time when the message was sent or received. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"media":{"type":"array","description":"The media (images, files, etc) associated with this message, if any","items":{"$ref":"#/definitions/MessageMedia"}},"stickers":{"type":"array","description":"One or more stickers associated with this message, if any","items":{"$ref":"#/definitions/MessageSticker"}},"messageMetadata":{"description":"Information that describes the content of the message, if any","$ref":"#/definitions/ConversationMessageMetadata"},"errorInfo":{"description":"Provider specific error information for a communication.","$ref":"#/definitions/ErrorBody"}}},"MessageMedia":{"type":"object","properties":{"url":{"type":"string","description":"The location of the media, useful for retrieving it"},"mediaType":{"type":"string","description":"The optional internet media type of the the media object.  If null then the media type should be dictated by the url"},"contentLengthBytes":{"type":"integer","format":"int32","description":"The optional content length of the the media object, in bytes."},"name":{"type":"string","description":"The optional name of the the media object."},"id":{"type":"string","description":"The optional id of the the media object."}}},"MessageSticker":{"type":"object","properties":{"url":{"type":"string","description":"The location of the sticker, useful for retrieving it"},"id":{"type":"string","description":"The unique id of the the sticker object."}}},"PagelessDomainEntityListingEvaluationVersion":{"type":"object","properties":{"total":{"type":"integer","format":"int64"},"entities":{"type":"array","items":{"$ref":"#/definitions/EvaluationVersion"}},"selfUri":{"type":"string","format":"uri"}}},"Participant":{"type":"object","properties":{"id":{"type":"string","description":"A globally unique identifier for this conversation."},"startTime":{"type":"string","format":"date-time","description":"The timestamp when this participant joined the conversation in the provider clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"endTime":{"type":"string","format":"date-time","description":"The timestamp when this participant disconnected from the conversation in the provider clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"connectedTime":{"type":"string","format":"date-time","description":"The timestamp when this participant was connected to the conversation in the provider clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"name":{"type":"string","description":"A human readable name identifying the participant."},"userUri":{"type":"string","description":"If this participant represents a user, then this will be an URI that can be used to fetch the user."},"userId":{"type":"string","description":"If this participant represents a user, then this will be the globally unique identifier for the user."},"externalContactId":{"type":"string","description":"If this participant represents an external contact, then this will be the globally unique identifier for the external contact."},"externalOrganizationId":{"type":"string","description":"If this participant represents an external org, then this will be the globally unique identifier for the external org."},"queueId":{"type":"string","description":"If present, the queue id that the communication channel came in on."},"groupId":{"type":"string","description":"If present, group of users the participant represents."},"teamId":{"type":"string","description":"The team id that this participant is a member of when added to the conversation."},"queueName":{"type":"string","description":"If present, the queue name that the communication channel came in on."},"purpose":{"type":"string","description":"A well known string that specifies the purpose of this participant."},"participantType":{"type":"string","description":"A well known string that specifies the type of this participant."},"consultParticipantId":{"type":"string","description":"If this participant is part of a consult transfer, then this will be the participant id of the participant being transferred."},"address":{"type":"string","description":"The address for the this participant. For a phone call this will be the ANI."},"ani":{"type":"string","description":"The address for the this participant. For a phone call this will be the ANI."},"aniName":{"type":"string","description":"The ani-based name for this participant."},"dnis":{"type":"string","description":"The address for the this participant. For a phone call this will be the ANI."},"locale":{"type":"string","description":"An ISO 639 language code specifying the locale for this participant"},"wrapupRequired":{"type":"boolean","description":"True iff this participant is required to enter wrapup for this conversation."},"wrapupPrompt":{"type":"string","description":"This field controls how the UI prompts the agent for a wrapup.","enum":["mandatory","optional","agentRequested","timeout","forcedTimeout"]},"wrapupTimeoutMs":{"type":"integer","format":"int32","description":"Specifies how long a timed ACW session will last."},"wrapupSkipped":{"type":"boolean","description":"The UI sets this field when the agent chooses to skip entering a wrapup for this participant."},"wrapup":{"description":"Call wrap up or disposition data.","$ref":"#/definitions/Wrapup"},"mediaRoles":{"type":"array","description":"List of roles this participant's media has had on the conversation, ie monitor, coach, etc.","items":{"type":"string"}},"conversationRoutingData":{"description":"Information on how a communication should be routed to an agent.","$ref":"#/definitions/ConversationRoutingData"},"alertingTimeoutMs":{"type":"integer","format":"int32","description":"Specifies how long the agent has to answer an interaction before being marked as not responding."},"monitoredParticipantId":{"type":"string","description":"If this participant is a monitor, then this will be the id of the participant that is being monitored."},"coachedParticipantId":{"type":"string","description":"If this participant is a coach, then this will be the id of the participant that is being coached."},"attributes":{"type":"object","description":"Additional participant attributes","additionalProperties":{"type":"string"}},"calls":{"type":"array","items":{"$ref":"#/definitions/Call"}},"callbacks":{"type":"array","items":{"$ref":"#/definitions/Callback"}},"chats":{"type":"array","items":{"$ref":"#/definitions/ConversationChat"}},"cobrowsesessions":{"type":"array","items":{"$ref":"#/definitions/Cobrowsesession"}},"emails":{"type":"array","items":{"$ref":"#/definitions/Email"}},"messages":{"type":"array","items":{"$ref":"#/definitions/Message"}},"screenshares":{"type":"array","items":{"$ref":"#/definitions/Screenshare"}},"socialExpressions":{"type":"array","items":{"$ref":"#/definitions/SocialExpression"}},"videos":{"type":"array","items":{"$ref":"#/definitions/Video"}},"evaluations":{"type":"array","items":{"$ref":"#/definitions/Evaluation"}},"screenRecordingState":{"type":"string","description":"The current screen recording state for this participant.","enum":["requested","active","paused","stopped","error","timeout"]},"flaggedReason":{"type":"string","description":"The reason specifying why participant flagged the conversation.","enum":["general"]},"startAcwTime":{"type":"string","format":"date-time","description":"The timestamp when this participant started after-call work. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"endAcwTime":{"type":"string","format":"date-time","description":"The timestamp when this participant ended after-call work. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"bargedParticipantId":{"type":"string","description":"If this participant barged in a participant's call, then this will be the id of the targeted participant."}}},"PhoneNumberColumn":{"type":"object","properties":{"columnName":{"type":"string"},"type":{"type":"string"}}},"ScoredAgent":{"type":"object","properties":{"agent":{"description":"The agent","$ref":"#/definitions/DomainEntityRef"},"score":{"type":"integer","format":"int32","description":"Agent's score for the current conversation, from 0 - 100, higher being better"}}},"Screenshare":{"type":"object","properties":{"state":{"type":"string","description":"The connection state of this communication.","enum":["alerting","dialing","contacting","offering","connected","disconnected","terminated","none"]},"initialState":{"type":"string","description":"The initial connection state of this communication.","enum":["alerting","dialing","contacting","offering","connected","disconnected","terminated","none"]},"id":{"type":"string","description":"A globally unique identifier for this communication."},"context":{"type":"string","description":"The room id context (xmpp jid) for the conference session."},"sharing":{"type":"boolean","description":"Indicates whether this participant is sharing their screen."},"peerCount":{"type":"integer","format":"int32","description":"The number of peer participants from the perspective of the participant in the conference."},"disconnectType":{"type":"string","description":"System defined string indicating what caused the communication to disconnect. Will be null until the communication disconnects.","enum":["endpoint","client","system","timeout","transfer","transfer.conference","transfer.consult","transfer.forward","transfer.noanswer","transfer.notavailable","transport.failure","error","peer","other","spam","uncallable"]},"startAlertingTime":{"type":"string","format":"date-time","description":"The timestamp the communication has when it is first put into an alerting state. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"connectedTime":{"type":"string","format":"date-time","description":"The timestamp when this communication was connected in the cloud clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"disconnectedTime":{"type":"string","format":"date-time","description":"The timestamp when this communication disconnected from the conversation in the provider clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"provider":{"type":"string","description":"The source provider for the screen share."},"peerId":{"type":"string","description":"The id of the peer communication corresponding to a matching leg for this communication."},"segments":{"type":"array","description":"The time line of the participant's call, divided into activity segments.","items":{"$ref":"#/definitions/Segment"}},"wrapup":{"description":"Call wrap up or disposition data.","$ref":"#/definitions/Wrapup"},"afterCallWork":{"description":"After-call work for the communication.","$ref":"#/definitions/AfterCallWork"},"afterCallWorkRequired":{"type":"boolean","description":"Indicates if after-call work is required for a communication. Only used when the ACW Setting is Agent Requested."}}},"Segment":{"type":"object","required":["endTime","startTime"],"properties":{"startTime":{"type":"string","format":"date-time","description":"The timestamp when this segment began. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"endTime":{"type":"string","format":"date-time","description":"The timestamp when this segment ended. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"type":{"type":"string","description":"The activity taking place for the participant in the segment."},"howEnded":{"type":"string","description":"A description of the event that ended the segment."},"disconnectType":{"type":"string","description":"A description of the event that disconnected the segment"}}},"SocialExpression":{"type":"object","properties":{"state":{"type":"string","description":"The connection state of this communication.","enum":["alerting","dialing","contacting","offering","connected","disconnected","terminated","none"]},"id":{"type":"string","description":"A globally unique identifier for this communication."},"socialMediaId":{"type":"string","description":"A globally unique identifier for the social media."},"socialMediaHub":{"type":"string","description":"The social network of the communication"},"socialUserName":{"type":"string","description":"The user name for the communication."},"previewText":{"type":"string","description":"The text preview of the communication contents"},"recordingId":{"type":"string","description":"A globally unique identifier for the recording associated with this chat."},"segments":{"type":"array","description":"The time line of the participant's chat, divided into activity segments.","items":{"$ref":"#/definitions/Segment"}},"held":{"type":"boolean","description":"True if this call is held and the person on this side hears silence."},"disconnectType":{"type":"string","description":"System defined string indicating what caused the communication to disconnect. Will be null until the communication disconnects.","enum":["endpoint","client","system","timeout","transfer","transfer.conference","transfer.consult","transfer.forward","transfer.noanswer","transfer.notavailable","transport.failure","error","peer","other","spam","uncallable"]},"startHoldTime":{"type":"string","format":"date-time","description":"The timestamp the chat was placed on hold in the cloud clock if the chat is currently on hold. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"startAlertingTime":{"type":"string","format":"date-time","description":"The timestamp the communication has when it is first put into an alerting state. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"connectedTime":{"type":"string","format":"date-time","description":"The timestamp when this communication was connected in the cloud clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"disconnectedTime":{"type":"string","format":"date-time","description":"The timestamp when this communication disconnected from the conversation in the provider clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"provider":{"type":"string","description":"The source provider for the social expression."},"scriptId":{"type":"string","description":"The UUID of the script to use."},"peerId":{"type":"string","description":"The id of the peer communication corresponding to a matching leg for this communication."},"wrapup":{"description":"Call wrap up or disposition data.","$ref":"#/definitions/Wrapup"},"afterCallWork":{"description":"After-call work for the communication.","$ref":"#/definitions/AfterCallWork"},"afterCallWorkRequired":{"type":"boolean","description":"Indicates if after-call work is required for a communication. Only used when the ACW Setting is Agent Requested."}}},"TopicDuration":{"type":"object","properties":{"totalMilliseconds":{"type":"integer","format":"int64","description":"The total duration of the topic phrase within the conversation","readOnly":true}}},"TopicOffset":{"type":"object","properties":{"wordCount":{"type":"integer","format":"int64","description":"Count of words before the topic ","readOnly":true},"characterCount":{"type":"integer","format":"int64","description":"Count of characters before the topic ","readOnly":true}}},"TranscriptTopic":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string","description":"The name of the object.","readOnly":true},"topicPhrase":{"type":"string","description":"The phrase which detected the topic. ","readOnly":true},"transcriptPhrase":{"type":"string","description":"The transcript phrase which detected the topic.","readOnly":true},"confidence":{"type":"integer","format":"int32","description":"The detection confidence of the topic.","readOnly":true},"startTimeMilliseconds":{"type":"integer","format":"int64","description":"The start time of the topic phrase.","readOnly":true},"duration":{"$ref":"#/definitions/TopicDuration"},"offset":{"description":"Location of the phrase","readOnly":true,"$ref":"#/definitions/TopicOffset"},"recordingLocation":{"type":"integer","format":"int64","description":"Location of the phrase in the recording in milliseconds","readOnly":true}}},"TransferDestination":{"type":"object","properties":{"userId":{"type":"string","description":"The id of the user if the command destination is a user."},"address":{"type":"string","description":"The destination address if the command destination is an endpoint."}}},"TransferInitiator":{"type":"object","properties":{"userId":{"type":"string","description":"The id of the user who initiated the command if it was initiated by a user."}}},"TransferResponse":{"type":"object","properties":{"id":{"type":"string","description":"The id of the command."},"state":{"type":"string","description":"The state of the command.","enum":["Pending","Active","Complete","Canceled","Failed","Timeout","Unknown"]},"dateIssued":{"type":"string","format":"date-time","description":"The date/time that this command was issued. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"initiator":{"description":"The initiator of the command.","$ref":"#/definitions/TransferInitiator"},"modifiedBy":{"description":"The user or entity that modified the command.","$ref":"#/definitions/TransferResponseModifiedBy"},"destination":{"description":"The destination of the command.","$ref":"#/definitions/TransferDestination"},"transferType":{"type":"string","description":"The type of transfer to perform.","enum":["Attended","Unattended"]}}},"TransferResponseModifiedBy":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"Video":{"type":"object","properties":{"state":{"type":"string","description":"The connection state of this communication.","enum":["alerting","dialing","contacting","offering","connected","disconnected","terminated","none"]},"initialState":{"type":"string","description":"The initial connection state of this communication.","enum":["alerting","dialing","contacting","offering","connected","disconnected","terminated","none"]},"id":{"type":"string","description":"A globally unique identifier for this communication."},"context":{"type":"string","description":"The room id context (xmpp jid) for the conference session."},"audioMuted":{"type":"boolean","description":"Indicates whether this participant has muted their outgoing audio."},"videoMuted":{"type":"boolean","description":"Indicates whether this participant has muted/paused their outgoing video."},"sharingScreen":{"type":"boolean","description":"Indicates whether this participant is sharing their screen to the session."},"peerCount":{"type":"integer","format":"int32","description":"The number of peer participants from the perspective of the participant in the conference."},"disconnectType":{"type":"string","description":"System defined string indicating what caused the communication to disconnect. Will be null until the communication disconnects.","enum":["endpoint","client","system","timeout","transfer","transfer.conference","transfer.consult","transfer.forward","transfer.noanswer","transfer.notavailable","transport.failure","error","peer","other","spam","uncallable"]},"startAlertingTime":{"type":"string","format":"date-time","description":"The timestamp the communication has when it is first put into an alerting state. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"connectedTime":{"type":"string","format":"date-time","description":"The timestamp when this communication was connected in the cloud clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"disconnectedTime":{"type":"string","format":"date-time","description":"The timestamp when this communication disconnected from the conversation in the provider clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"provider":{"type":"string","description":"The source provider for the video."},"peerId":{"type":"string","description":"The id of the peer communication corresponding to a matching leg for this communication."},"msids":{"type":"array","description":"List of media stream ids","items":{"type":"string"}},"self":{"description":"Address and name data for a call endpoint.","$ref":"#/definitions/Address"},"wrapup":{"description":"Call wrap up or disposition data.","$ref":"#/definitions/Wrapup"},"afterCallWork":{"description":"After-call work for the communication.","$ref":"#/definitions/AfterCallWork"},"afterCallWorkRequired":{"type":"boolean","description":"Indicates if after-call work is required for a communication. Only used when the ACW Setting is Agent Requested."}}},"Voicemail":{"type":"object","properties":{"id":{"type":"string","description":"The voicemail id"},"uploadStatus":{"type":"string","description":"current state of the voicemail upload","enum":["pending","complete","failed","timeout","none"]}}},"Wrapup":{"type":"object","properties":{"code":{"type":"string","description":"The user configured wrap up code id."},"name":{"type":"string","description":"The user configured wrap up code name."},"notes":{"type":"string","description":"Text entered by the agent to describe the call or disposition."},"tags":{"type":"array","description":"List of tags selected by the agent to describe the call or disposition.","items":{"type":"string"}},"durationSeconds":{"type":"integer","format":"int32","description":"The length of time in seconds that the agent spent doing after call work."},"endTime":{"type":"string","format":"date-time","description":"The timestamp when the wrapup was finished. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"provisional":{"type":"boolean","description":"Indicates if this is a pending save and should not require a code to be specified.  This allows someone to save some temporary wrapup that will be used later."}}},"ArrayNode":{"type":"object"},"JsonCursorSearchResponse":{"type":"object","required":["results","types"],"properties":{"types":{"type":"array","description":"Resource types the search was performed against","items":{"type":"string"}},"results":{"description":"Search results","$ref":"#/definitions/ArrayNode"},"aggregations":{"$ref":"#/definitions/ArrayNode"},"cursor":{"type":"string","description":"The page cursor"}}},"ConversationParticipantSearchCriteria":{"type":"object","required":["type"],"properties":{"endValue":{"type":"string","description":"The end value of the range. This field is used for range search types."},"values":{"type":"array","description":"A list of values for the search to match against","items":{"type":"string"}},"startValue":{"type":"string","description":"The start value of the range. This field is used for range search types."},"value":{"type":"string","description":"A value for the search to match against"},"operator":{"type":"string","description":"How to apply this search criteria against other criteria","enum":["AND","OR","NOT"]},"group":{"type":"array","description":"Groups multiple conditions","items":{"$ref":"#/definitions/ConversationParticipantSearchCriteria"}},"dateFormat":{"type":"string","description":"Set date format for criteria values when using date range search type.  Supports Java date format syntax, example yyyy-MM-dd'T'HH:mm:ss.SSSX."},"type":{"type":"string","description":"Search Type","enum":["EXACT","DATE_RANGE"]},"fields":{"type":"array","description":"Field names to search against","items":{"type":"string"}}}},"ConversationParticipantSearchRequest":{"type":"object","properties":{"sortOrder":{"type":"string","description":"The sort order for results","enum":["ASC","DESC","SCORE"]},"sortBy":{"type":"string","description":"The field in the resource that you want to sort the results by"},"sort":{"type":"array","description":"Multi-value sort order, list of multiple sort values","items":{"$ref":"#/definitions/SearchSort"}},"returnFields":{"type":"array","items":{"type":"string"}},"query":{"type":"array","items":{"$ref":"#/definitions/ConversationParticipantSearchCriteria"}},"cursor":{"type":"string"}}},"ConversationUser":{"type":"object","required":["id"],"properties":{"id":{"type":"string","description":"The globally unique identifier for this user."}}},"ConversationTagsUpdate":{"type":"object","required":["externalTag"],"properties":{"externalTag":{"type":"string","description":"The external tag associated with the conversation."}}},"ConversationSecureAttributes":{"type":"object","properties":{"attributes":{"type":"object","description":"The map of attribute keys to values.","additionalProperties":{"type":"string"}},"version":{"type":"integer","format":"int32","description":"The version used to detect conflicting updates when using PUT. Not used for PATCH."}}},"ConversationEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/Conversation"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"firstUri":{"type":"string","format":"uri"},"lastUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"previousUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"FaxSendResponse":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"uploadDestinationUri":{"type":"string","format":"uri"},"uploadMethodType":{"type":"string","enum":["SINGLE_PUT","MULTIPART_POST"]},"headers":{"type":"object","additionalProperties":{"type":"string"}},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"CoverSheet":{"type":"object","properties":{"notes":{"type":"string","description":"Text to be added to the coversheet"},"locale":{"type":"string","description":"Locale, e.g. = en-US"}}},"FaxSendRequest":{"type":"object","required":["addresses"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"addresses":{"type":"array","description":"A list of outbound fax dialing addresses. E.g. +13175555555 or 3175555555","items":{"type":"string"}},"documentId":{"type":"string","description":"DocumentId of Content Management artifact. If Content Management document is not used for faxing, documentId should be null"},"contentType":{"type":"string","description":"The content type that is going to be uploaded. If Content Management document is used for faxing, contentType will be ignored","enum":["application/pdf","image/tiff","application/msword","application/vnd.oasis.opendocument.text","application/vnd.openxmlformats-officedocument.wordprocessingml.document"]},"workspace":{"description":"Workspace in which the document should be stored. If Content Management document is used for faxing, workspace will be ignored","$ref":"#/definitions/Workspace"},"coverSheet":{"description":"Data for coversheet generation.","$ref":"#/definitions/CoverSheet"},"timeZoneOffsetMinutes":{"type":"integer","format":"int32","description":"Time zone offset minutes from GMT"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"Settings":{"type":"object","properties":{"communicationBasedACW":{"type":"boolean","description":"Communication Based ACW"},"includeNonAgentConversationSummary":{"type":"boolean","description":"Display communication summary"},"allowCallbackQueueSelection":{"type":"boolean","description":"Allow Callback Queue Selection"},"callbacksInheritRoutingFromInboundCall":{"type":"boolean","description":"Inherit callback routing data from inbound calls"},"completeAcwWhenAgentTransitionsOffline":{"type":"boolean","description":"Complete ACW When Agent Transitions Offline"},"totalActiveCallback":{"type":"boolean","description":"Exclude the 'interacting' duration from the handle calculations of callbacks"}}},"AfterCallWorkUpdate":{"type":"object","required":["afterCallWorkRequired"],"properties":{"afterCallWorkRequired":{"type":"boolean","description":"Indicates whether or not after-call work must be completed for the communication. Can only be updated for connected communications."}}},"BulkCallbackPatchResponse":{"type":"object","properties":{"results":{"type":"array","description":"A list of the results from the bulk operation.","items":{"$ref":"#/definitions/BulkResult"}},"errorCount":{"type":"integer","format":"int32","description":"The number of errors from the bulk operation."},"errorIndexes":{"type":"array","description":"An index of where the errors are in the listing.","items":{"type":"integer","format":"int32"}}}},"BulkResult":{"type":"object","properties":{"error":{"description":"Error details if the operation failed.","$ref":"#/definitions/BulkError"},"entity":{"type":"object","description":"The result of the operation if it succeeded."}}},"BulkCallbackPatchRequest":{"type":"object","required":["patchCallbackRequests"],"properties":{"patchCallbackRequests":{"type":"array","description":"The list of requests to update callbacks in bulk","items":{"$ref":"#/definitions/PatchCallbackRequest"}}}},"PatchCallbackRequest":{"type":"object","required":["agentId","conversationId"],"properties":{"conversationId":{"type":"string","description":"The conversationId."},"queueId":{"type":"string","description":"The identifier of the queue to be used for the callback."},"agentId":{"type":"string","description":"The agentId."},"callbackScheduledTime":{"type":"string","format":"date-time","example":"2015-01-02T16:59:59.000Z","description":"The scheduled date-time for the callback. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"}}},"BulkCallbackDisconnectRequest":{"type":"object","required":["callbackDisconnectIdentifiers"],"properties":{"callbackDisconnectIdentifiers":{"type":"array","description":"The list of requests to disconnect callbacks in bulk","items":{"$ref":"#/definitions/CallbackDisconnectIdentifier"}}}},"CallbackDisconnectIdentifier":{"type":"object","required":["callbackId","conversationId"],"properties":{"conversationId":{"type":"string","description":"The Conversation Id."},"callbackId":{"type":"string","description":"The callback id."}}},"CallConversation":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"participants":{"type":"array","description":"The list of participants involved in the conversation.","items":{"$ref":"#/definitions/CallMediaParticipant"}},"otherMediaUris":{"type":"array","description":"The list of other media channels involved in the conversation.","items":{"type":"string","format":"uri"}},"recentTransfers":{"type":"array","description":"The list of the most recent 20 transfer commands applied to this conversation.","items":{"$ref":"#/definitions/TransferResponse"}},"utilizationLabelId":{"type":"string","description":"An optional label that categorizes the conversation.  Max-utilization settings can be configured at a per-label level"},"recordingState":{"type":"string","enum":["none","active","paused"]},"maxParticipants":{"type":"integer","format":"int32","description":"If this is a conference conversation, then this field indicates the maximum number of participants allowed to participant in the conference."},"securePause":{"type":"boolean","description":"True when the recording of this conversation is in secure pause status."},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"CallConversationEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/CallConversation"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"firstUri":{"type":"string","format":"uri"},"lastUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"previousUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"CallMediaParticipant":{"type":"object","properties":{"id":{"type":"string","description":"The unique participant ID."},"name":{"type":"string","description":"The display friendly name of the participant."},"address":{"type":"string","description":"The participant address."},"startTime":{"type":"string","format":"date-time","description":"The time when this participant first joined the conversation. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"connectedTime":{"type":"string","format":"date-time","description":"The time when this participant went connected for this media (eg: video connected time). Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"endTime":{"type":"string","format":"date-time","description":"The time when this participant went disconnected for this media (eg: video disconnected time). Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"startHoldTime":{"type":"string","format":"date-time","description":"The time when this participant's hold started. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"purpose":{"type":"string","description":"The participant's purpose.  Values can be: 'agent', 'user', 'customer', 'external', 'acd', 'ivr"},"state":{"type":"string","description":"The participant's state.  Values can be: 'alerting', 'connected', 'disconnected', 'dialing', 'contacting","enum":["alerting","dialing","contacting","offering","connected","disconnected","terminated","converting","uploading","transmitting","parked","none"]},"direction":{"type":"string","description":"The participant's direction.  Values can be: 'inbound' or 'outbound'","enum":["inbound","outbound"]},"disconnectType":{"type":"string","description":"The reason the participant was disconnected from the conversation.","enum":["endpoint","endpoint.donotdisturb","client","system","transfer","transfer.conference","transfer.consult","transfer.donotdisturb","transfer.forward","transfer.noanswer","transfer.notavailable","transport.failure","error","peer","other","spam"]},"held":{"type":"boolean","description":"Value is true when the participant is on hold."},"wrapupRequired":{"type":"boolean","description":"Value is true when the participant requires wrap-up."},"wrapupPrompt":{"type":"string","description":"The wrap-up prompt indicating the type of wrap-up to be performed."},"mediaRoles":{"type":"array","description":"List of roles this participant's media has had on the conversation, ie monitor, coach, etc","items":{"type":"string"}},"user":{"description":"The PureCloud user for this participant.","$ref":"#/definitions/DomainEntityRef"},"queue":{"description":"The PureCloud queue for this participant.","$ref":"#/definitions/DomainEntityRef"},"team":{"description":"The PureCloud team for this participant.","$ref":"#/definitions/DomainEntityRef"},"attributes":{"type":"object","description":"A list of ad-hoc attributes for the participant.","additionalProperties":{"type":"string"}},"errorInfo":{"description":"If the conversation ends in error, contains additional error details.","$ref":"#/definitions/ErrorInfo"},"script":{"description":"The Engage script that should be used by this participant.","$ref":"#/definitions/DomainEntityRef"},"wrapupTimeoutMs":{"type":"integer","format":"int32","description":"The amount of time the participant has to complete wrap-up."},"wrapupSkipped":{"type":"boolean","description":"Value is true when the participant has skipped wrap-up."},"alertingTimeoutMs":{"type":"integer","format":"int32","description":"Specifies how long the agent has to answer an interaction before being marked as not responding."},"provider":{"type":"string","description":"The source provider for the communication."},"externalContact":{"description":"If this participant represents an external contact, then this will be the reference for the external contact.","$ref":"#/definitions/DomainEntityRef"},"externalOrganization":{"description":"If this participant represents an external org, then this will be the reference for the external org.","$ref":"#/definitions/DomainEntityRef"},"wrapup":{"description":"Wrapup for this participant, if it has been applied.","$ref":"#/definitions/Wrapup"},"peer":{"type":"string","description":"The peer communication corresponding to a matching leg for this communication."},"flaggedReason":{"type":"string","description":"The reason specifying why participant flagged the conversation.","enum":["general"]},"journeyContext":{"description":"Journey System data/context that is applicable to this communication.  When used for historical purposes, the context should be immutable.  When null, there is no applicable Journey System context.","$ref":"#/definitions/JourneyContext"},"conversationRoutingData":{"description":"Information on how a communication should be routed to an agent.","$ref":"#/definitions/ConversationRoutingData"},"startAcwTime":{"type":"string","format":"date-time","description":"The timestamp when this participant started after-call work. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"endAcwTime":{"type":"string","format":"date-time","description":"The timestamp when this participant ended after-call work. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"parkTime":{"type":"string","format":"date-time","description":"The time when this participant's communication was last parked.  Does not reset on resume. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"muted":{"type":"boolean","description":"Value is true when the call is muted."},"confined":{"type":"boolean","description":"Value is true when the call is confined."},"recording":{"type":"boolean","description":"Value is true when the call is being recorded."},"recordingState":{"type":"string","description":"The state of the call recording.","enum":["none","active","paused"]},"group":{"description":"The group involved in the group ring call.","$ref":"#/definitions/DomainEntityRef"},"ani":{"type":"string","description":"The call ANI."},"dnis":{"type":"string","description":"The call DNIS."},"documentId":{"type":"string","description":"The ID of the Content Management document if the call is a fax."},"faxStatus":{"description":"Extra fax information if the call is a fax.","$ref":"#/definitions/FaxStatus"},"monitoredParticipantId":{"type":"string","description":"The ID of the participant being monitored when performing a call monitor."},"coachedParticipantId":{"type":"string","description":"The ID of the participant being coached when performing a call coach."},"bargedParticipantId":{"type":"string","description":"If this participant barged in a participant's call, then this will be the id of the targeted participant."},"consultParticipantId":{"type":"string","description":"The ID of the consult transfer target participant when performing a consult transfer."},"uuiData":{"type":"string","description":"User-to-User information which maps to a SIP header field defined in RFC7433. UUI data is used in the Public Switched Telephone Network (PSTN) for use cases described in RFC6567."},"bargedTime":{"type":"string","format":"date-time","description":"The timestamp when this participant was connected to the barge conference in the provider clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"securePause":{"type":"boolean","description":"True when the recording of this call is in secure pause status."},"disposition":{"description":"Call resolution data for Dialer bulk make calls commands.","$ref":"#/definitions/Disposition"}}},"TransferRequest":{"type":"object","properties":{"transferType":{"type":"string","description":"The type of transfer to perform. Attended, where the initiating agent maintains ownership of the conversation until the intended recipient accepts the transfer, or Unattended, where the initiating agent immediately disconnects. Default is Unattended.","enum":["Attended","Unattended"]},"keepInternalMessageAlive":{"type":"boolean","description":"If true, the digital internal message will NOT be terminated."},"userId":{"type":"string","description":"The user ID of the transfer target."},"address":{"type":"string","description":"The user ID or queue ID of the transfer target. Address like a phone number can not be used for callbacks, but they can be used for other forms of communication."},"userName":{"type":"string","description":"The user name of the transfer target."},"queueId":{"type":"string","description":"The queue ID of the transfer target."},"voicemail":{"type":"boolean","description":"If true, transfer to the voicemail inbox of the participant that is being replaced."}}},"CreateCallResponse":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"CreateCallRequest":{"type":"object","properties":{"phoneNumber":{"type":"string","description":"The phone number to dial."},"callerId":{"type":"string","description":"The caller id phone number for this outbound call."},"callerIdName":{"type":"string","description":"The caller id name for this outbound call."},"callFromQueueId":{"type":"string","description":"The queue ID to call on behalf of."},"callQueueId":{"type":"string","description":"The queue ID to call."},"callUserId":{"type":"string","description":"The user ID to call."},"priority":{"type":"integer","format":"int32","description":"The priority to assign to this call (if calling a queue)."},"attributes":{"type":"object","description":"The list of attributes to associate with the customer participant.","additionalProperties":{"type":"string"}},"languageId":{"type":"string","description":"The language skill ID to use for routing this call (if calling a queue)."},"routingSkillsIds":{"type":"array","description":"The skill ID's to use for routing this call (if calling a queue).","items":{"type":"string"}},"conversationIds":{"type":"array","description":"The list of existing call conversations to merge into a new ad-hoc conference.","items":{"type":"string"}},"participants":{"type":"array","description":"The list of participants to call to create a new ad-hoc conference.","items":{"$ref":"#/definitions/Destination"}},"uuiData":{"type":"string","description":"User to User Information (UUI) data managed by SIP session application."},"externalContactId":{"type":"string","description":"The external contact with which to associate the call."},"label":{"type":"string","description":"An optional label that categorizes the conversation.  Max-utilization settings can be configured at a per-label level"}}},"Destination":{"type":"object","required":["address"],"properties":{"address":{"type":"string","description":"Address or phone number."},"name":{"type":"string"},"userId":{"type":"string"},"queueId":{"type":"string"}}},"ConsultTransferResponse":{"type":"object","required":["destinationParticipantId"],"properties":{"destinationParticipantId":{"type":"string","description":"Participant ID to whom the call is being transferred."}}},"ConsultTransferUpdate":{"type":"object","required":["speakTo"],"properties":{"speakTo":{"type":"string","description":"Determines to whom the initiating participant is speaking.","enum":["DESTINATION","OBJECT","BOTH","CONFERENCE"]},"consultingUserId":{"type":"string","description":"The user ID of the person who wants to talk before completing the transfer. Could be the same of the context user ID"}}},"SetRecordingState":{"type":"object","properties":{"recordingState":{"type":"string","description":"On update, 'paused' initiates a secure pause, 'active' resumes any paused recordings.","enum":["ACTIVE","PAUSED","NONE"]}}},"ParticipantAttributes":{"type":"object","properties":{"attributes":{"type":"object","description":"The map of attribute keys to values.","additionalProperties":{"type":"string"}}}},"AssignedWrapupCode":{"type":"object","properties":{"code":{"type":"string","description":"The user configured wrap up code id."},"notes":{"type":"string","description":"Text entered by the agent to describe the call or disposition."},"tags":{"type":"array","description":"List of tags selected by the agent to describe the call or disposition.","items":{"type":"string"}},"durationSeconds":{"type":"integer","format":"int32","description":"The duration in seconds of the wrap-up segment."},"endTime":{"type":"string","format":"date-time","description":"The timestamp when the wrap-up segment ended. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"}}},"MediaParticipantRequest":{"type":"object","properties":{"wrapup":{"description":"Wrap-up to assign to this participant.","$ref":"#/definitions/WrapupInput"},"state":{"type":"string","description":"The state to update to set for this participant's communications.  Possible values are: 'connected' and 'disconnected'.","enum":["alerting","dialing","contacting","offering","connected","disconnected","terminated","converting","uploading","transmitting","parked","none"]},"recording":{"type":"boolean","description":"True to enable recording of this participant, otherwise false to disable recording."},"muted":{"type":"boolean","description":"True to mute this conversation participant."},"confined":{"type":"boolean","description":"True to confine this conversation participant.  Should only be used for ad-hoc conferences"},"held":{"type":"boolean","description":"True to hold this conversation participant."},"wrapupSkipped":{"type":"boolean","description":"True to skip wrap-up for this participant."}}},"WrapupInput":{"type":"object","properties":{"code":{"type":"string","description":"The user configured wrap up code id."},"name":{"type":"string","description":"The user configured wrap up code name."},"notes":{"type":"string","description":"Text entered by the agent to describe the call or disposition."},"tags":{"type":"array","description":"List of tags selected by the agent to describe the call or disposition.","items":{"type":"string"}},"durationSeconds":{"type":"integer","format":"int32","description":"The length of time in seconds that the agent spent doing after call work."},"endTime":{"type":"string","format":"date-time","description":"The timestamp when the wrapup was finished. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"provisional":{"type":"boolean","description":"Indicates if this is a pending save and should not require a code to be specified.  This allows someone to save some temporary wrapup that will be used later."},"disableEndTimeUpdates":{"type":"boolean","description":"Prevent updates to wrapup end time when set to true."}}},"MaxParticipants":{"type":"object","properties":{"maxParticipants":{"type":"integer","format":"int32","description":"The maximum number of participants that are allowed on a conversation."}}},"ConsultTransfer":{"type":"object","required":["destination","speakTo"],"properties":{"speakTo":{"type":"string","description":"Determines to whom the initiating participant is speaking. Defaults to DESTINATION","enum":["DESTINATION","OBJECT","BOTH","CONFERENCE"]},"consultingUserId":{"type":"string","description":"The user ID of the person who wants to talk before completing the transfer. Could be the same of the context user ID"},"destination":{"description":"Destination phone number and name.","$ref":"#/definitions/Destination"}}},"ConsultTransferToAgent":{"type":"object","required":["speakTo"],"properties":{"speakTo":{"type":"string","description":"Determines to whom the initiating participant is speaking. Defaults to DESTINATION","enum":["DESTINATION","OBJECT","BOTH","CONFERENCE"]},"consultingUserId":{"type":"string","description":"The user ID of the person who wants to talk before completing the transfer. Could be the same of the context user ID"},"userId":{"type":"string","description":"The id of the internal user."},"userDisplayName":{"type":"string","description":"The name of the internal user."}}},"ConsultTransferToQueue":{"type":"object","required":["speakTo"],"properties":{"speakTo":{"type":"string","description":"Determines to whom the initiating participant is speaking. Defaults to DESTINATION","enum":["DESTINATION","OBJECT","BOTH","CONFERENCE"]},"consultingUserId":{"type":"string","description":"The user ID of the person who wants to talk before completing the transfer. Could be the same of the context user ID"},"queueId":{"type":"string","description":"The id of the queue."},"queueName":{"type":"string","description":"The name of the queue."}}},"ConsultTransferToExternal":{"type":"object","required":["speakTo"],"properties":{"speakTo":{"type":"string","description":"Determines to whom the initiating participant is speaking. Defaults to DESTINATION","enum":["DESTINATION","OBJECT","BOTH","CONFERENCE"]},"consultingUserId":{"type":"string","description":"The user ID of the person who wants to talk before completing the transfer. Could be the same of the context user ID"},"address":{"type":"string","description":"The address (like phone number) of the external contact."}}},"CallCommand":{"type":"object","required":["callNumber"],"properties":{"callNumber":{"type":"string","description":"The phone number to dial for this call."},"phoneColumn":{"type":"string","description":"For a dialer preview or scheduled callback, the phone column associated with the phone number"}}},"CallHistoryConversation":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"participants":{"type":"array","description":"The list of participants involved in the conversation.","items":{"$ref":"#/definitions/CallHistoryParticipant"}},"direction":{"type":"string","description":"The direction of the call relating to the current user","enum":["inbound","outbound"]},"wentToVoicemail":{"type":"boolean","description":"Did the call end in the current user's voicemail"},"missedCall":{"type":"boolean","description":"Did the user not answer this conversation"},"startTime":{"type":"string","format":"date-time","description":"The time the user joined the conversation. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"wasConference":{"type":"boolean","description":"Was this conversation a conference"},"wasCallback":{"type":"boolean","description":"Was this conversation a callback"},"hadScreenShare":{"type":"boolean","description":"Did this conversation have a screen share session"},"hadCobrowse":{"type":"boolean","description":"Did this conversation have a cobrowse session"},"wasOutboundCampaign":{"type":"boolean","description":"Was this conversation associated with an outbound campaign"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"CallHistoryConversationEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/CallHistoryConversation"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"firstUri":{"type":"string","format":"uri"},"lastUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"previousUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"CallHistoryParticipant":{"type":"object","properties":{"id":{"type":"string","description":"The unique participant ID."},"name":{"type":"string","description":"The display friendly name of the participant."},"address":{"type":"string","description":"The participant address."},"startTime":{"type":"string","format":"date-time","description":"The time when this participant first joined the conversation. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"endTime":{"type":"string","format":"date-time","description":"The time when this participant went disconnected for this media (eg: video disconnected time). Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"purpose":{"type":"string","description":"The participant's purpose.  Values can be: 'agent', 'user', 'customer', 'external', 'acd', 'ivr"},"direction":{"type":"string","description":"The participant's direction.  Values can be: 'inbound' or 'outbound'","enum":["inbound","outbound"]},"ani":{"type":"string","description":"The call ANI."},"dnis":{"type":"string","description":"The call DNIS."},"user":{"description":"The PureCloud user for this participant.","$ref":"#/definitions/User"},"queue":{"description":"The PureCloud queue for this participant.","$ref":"#/definitions/Queue"},"group":{"description":"The group involved in the group ring call.","$ref":"#/definitions/Group"},"disconnectType":{"type":"string","description":"The reason the participant was disconnected from the conversation.","enum":["endpoint","endpoint.donotdisturb","client","system","transfer","transfer.conference","transfer.consult","transfer.donotdisturb","transfer.forward","transfer.noanswer","transfer.notavailable","transport.failure","error","peer","other","spam"]},"externalContact":{"description":"The PureCloud external contact","$ref":"#/definitions/ExternalContact"},"externalOrganization":{"description":"The PureCloud external organization","$ref":"#/definitions/ExternalOrganization"},"didInteract":{"type":"boolean","description":"Indicates whether the contact ever connected"},"sipResponseCodes":{"type":"array","description":"Indicates SIP Response codes associated with the participant","items":{"type":"integer","format":"int64"}},"flaggedReason":{"type":"string","description":"The reason specifying why participant flagged the conversation.","enum":["general"]},"outboundCampaign":{"description":"The outbound campaign associated with the participant","$ref":"#/definitions/Campaign"}}},"Campaign":{"type":"object","required":["callerAddress","callerName","contactList","dialingMode","name","phoneColumns"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string","description":"The name of the Campaign."},"dateCreated":{"type":"string","format":"date-time","description":"Creation time of the entity. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"dateModified":{"type":"string","format":"date-time","description":"Last modified time of the entity. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"version":{"type":"integer","format":"int32","description":"Required for updates, must match the version number of the most recent update"},"contactList":{"description":"The ContactList for this Campaign to dial.","$ref":"#/definitions/DomainEntityRef"},"queue":{"description":"The Queue for this Campaign to route calls to. Required for all dialing modes except agentless.","$ref":"#/definitions/DomainEntityRef"},"dialingMode":{"type":"string","description":"The strategy this Campaign will use for dialing.","enum":["agentless","preview","power","predictive","progressive","external"]},"script":{"description":"The Script to be displayed to agents that are handling outbound calls. Required for all dialing modes except agentless.","$ref":"#/definitions/DomainEntityRef"},"edgeGroup":{"description":"The EdgeGroup that will place the calls. Required for all dialing modes except preview.","$ref":"#/definitions/DomainEntityRef"},"site":{"description":"The identifier of the site to be used for dialing; can be set in place of an edge group.","$ref":"#/definitions/DomainEntityRef"},"campaignStatus":{"type":"string","description":"The current status of the Campaign. A Campaign may be turned 'on' or 'off'. Required for updates.","enum":["on","stopping","off","complete","invalid","forced_off","forced_stopping"]},"phoneColumns":{"type":"array","description":"The ContactPhoneNumberColumns on the ContactList that this Campaign should dial.","items":{"$ref":"#/definitions/PhoneColumn"}},"abandonRate":{"type":"number","format":"double","description":"The targeted compliance abandon rate percentage. Required for power and predictive campaigns."},"dncLists":{"type":"array","description":"DncLists for this Campaign to check before placing a call.","items":{"$ref":"#/definitions/DomainEntityRef"}},"callableTimeSet":{"description":"The callable time set for this campaign to check before placing a call.","$ref":"#/definitions/DomainEntityRef"},"callAnalysisResponseSet":{"description":"The call analysis response set to handle call analysis results from the edge. Required for all dialing modes except preview.","$ref":"#/definitions/DomainEntityRef"},"errors":{"type":"array","description":"A list of current error conditions associated with the campaign.","readOnly":true,"items":{"$ref":"#/definitions/RestErrorDetail"}},"callerName":{"type":"string","description":"The caller id name to be displayed on the outbound call."},"callerAddress":{"type":"string","example":"(555) 555-5555","description":"The caller id phone number to be displayed on the outbound call."},"outboundLineCount":{"type":"integer","format":"int32","description":"The number of outbound lines to be concurrently dialed. Only applicable to non-preview campaigns; only required for agentless."},"ruleSets":{"type":"array","description":"Rule sets to be applied while this campaign is dialing.","items":{"$ref":"#/definitions/DomainEntityRef"}},"skipPreviewDisabled":{"type":"boolean","description":"Whether or not agents can skip previews without placing a call. Only applicable for preview campaigns."},"previewTimeOutSeconds":{"type":"integer","format":"int64","description":"The number of seconds before a call will be automatically placed on a preview. A value of 0 indicates no automatic placement of calls. Only applicable to preview campaigns."},"alwaysRunning":{"type":"boolean","description":"Indicates (when true) that the campaign will remain on after contacts are depleted, allowing additional contacts to be appended/added to the contact list and processed by the still-running campaign. The campaign can still be turned off manually."},"contactSort":{"description":"The order in which to sort contacts for dialing, based on a column.","$ref":"#/definitions/ContactSort"},"contactSorts":{"type":"array","description":"The order in which to sort contacts for dialing, based on up to four columns.","items":{"$ref":"#/definitions/ContactSort"}},"noAnswerTimeout":{"type":"integer","format":"int32","description":"How long to wait before dispositioning a call as 'no-answer'. Default 30 seconds. Only applicable to non-preview campaigns."},"callAnalysisLanguage":{"type":"string","description":"The language the edge will use to analyze the call."},"priority":{"type":"integer","format":"int32","description":"The priority of this campaign relative to other campaigns that are running on the same queue. 5 is the highest priority, 1 the lowest."},"contactListFilters":{"type":"array","description":"Filter to apply to the contact list before dialing. Currently a campaign can only have one filter applied.","items":{"$ref":"#/definitions/DomainEntityRef"}},"division":{"description":"The division this campaign belongs to.","$ref":"#/definitions/DomainEntityRef"},"dynamicContactQueueingSettings":{"description":"Settings for dynamic queueing of contacts.","$ref":"#/definitions/DynamicContactQueueingSettings"},"maxCallsPerAgent":{"type":"integer","format":"int32","description":"The maximum number of calls that can be placed per agent on this campaign"},"callbackAutoAnswer":{"type":"boolean","description":"The option manages the auto-answer callback calls"},"dynamicLineBalancingSettings":{"description":"Dynamic line balancing settings","$ref":"#/definitions/DynamicLineBalancingSettings"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"ContactSort":{"type":"object","properties":{"fieldName":{"type":"string"},"direction":{"type":"string","description":"The direction in which to sort contacts.","enum":["ASC","DESC"]},"numeric":{"type":"boolean","description":"Whether or not the column contains numeric data."}}},"DynamicContactQueueingSettings":{"type":"object","properties":{"sort":{"type":"boolean","description":"Whether to sort contacts dynamically"},"filter":{"type":"boolean","description":"Whether to filter contacts dynamically"}}},"DynamicLineBalancingSettings":{"type":"object","properties":{"enabled":{"type":"boolean","description":"Indicates that this campaign is subject of dynamic line balancing"},"relativeWeight":{"type":"integer","format":"int32","description":"Relative weight of this campaign in dynamic line balancing"}}},"PhoneColumn":{"type":"object","required":["columnName","type"],"properties":{"columnName":{"type":"string","description":"The name of the phone column."},"type":{"type":"string","description":"The type of the phone column. For example, 'cell' or 'home'."}}},"RestErrorDetail":{"type":"object","required":["error"],"properties":{"error":{"type":"string","description":"name of the error","readOnly":true},"details":{"type":"string","description":"additional information regarding the error","readOnly":true}}},"SetUuiDataRequest":{"type":"object","properties":{"uuiData":{"type":"string","description":"The value of the uuiData to set."}}},"CallbackConversation":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"participants":{"type":"array","description":"The list of participants involved in the conversation.","items":{"$ref":"#/definitions/CallbackMediaParticipant"}},"otherMediaUris":{"type":"array","description":"The list of other media channels involved in the conversation.","items":{"type":"string","format":"uri"}},"recentTransfers":{"type":"array","description":"The list of the most recent 20 transfer commands applied to this conversation.","items":{"$ref":"#/definitions/TransferResponse"}},"utilizationLabelId":{"type":"string","description":"An optional label that categorizes the conversation.  Max-utilization settings can be configured at a per-label level"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"CallbackConversationEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/CallbackConversation"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"firstUri":{"type":"string","format":"uri"},"lastUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"previousUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"CallbackMediaParticipant":{"type":"object","properties":{"id":{"type":"string","description":"The unique participant ID."},"name":{"type":"string","description":"The display friendly name of the participant."},"address":{"type":"string","description":"The participant address."},"startTime":{"type":"string","format":"date-time","description":"The time when this participant first joined the conversation. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"connectedTime":{"type":"string","format":"date-time","description":"The time when this participant went connected for this media (eg: video connected time). Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"endTime":{"type":"string","format":"date-time","description":"The time when this participant went disconnected for this media (eg: video disconnected time). Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"startHoldTime":{"type":"string","format":"date-time","description":"The time when this participant's hold started. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"purpose":{"type":"string","description":"The participant's purpose.  Values can be: 'agent', 'user', 'customer', 'external', 'acd', 'ivr"},"state":{"type":"string","description":"The participant's state.  Values can be: 'alerting', 'connected', 'disconnected', 'dialing', 'contacting","enum":["alerting","dialing","contacting","offering","connected","disconnected","terminated","converting","uploading","transmitting","parked","none"]},"direction":{"type":"string","description":"The participant's direction.  Values can be: 'inbound' or 'outbound'","enum":["inbound","outbound"]},"disconnectType":{"type":"string","description":"The reason the participant was disconnected from the conversation.","enum":["endpoint","endpoint.donotdisturb","client","system","transfer","transfer.conference","transfer.consult","transfer.donotdisturb","transfer.forward","transfer.noanswer","transfer.notavailable","transport.failure","error","peer","other","spam"]},"held":{"type":"boolean","description":"Value is true when the participant is on hold."},"wrapupRequired":{"type":"boolean","description":"Value is true when the participant requires wrap-up."},"wrapupPrompt":{"type":"string","description":"The wrap-up prompt indicating the type of wrap-up to be performed."},"mediaRoles":{"type":"array","description":"List of roles this participant's media has had on the conversation, ie monitor, coach, etc","items":{"type":"string"}},"user":{"description":"The PureCloud user for this participant.","$ref":"#/definitions/DomainEntityRef"},"queue":{"description":"The PureCloud queue for this participant.","$ref":"#/definitions/DomainEntityRef"},"team":{"description":"The PureCloud team for this participant.","$ref":"#/definitions/DomainEntityRef"},"attributes":{"type":"object","description":"A list of ad-hoc attributes for the participant.","additionalProperties":{"type":"string"}},"errorInfo":{"description":"If the conversation ends in error, contains additional error details.","$ref":"#/definitions/ErrorInfo"},"script":{"description":"The Engage script that should be used by this participant.","$ref":"#/definitions/DomainEntityRef"},"wrapupTimeoutMs":{"type":"integer","format":"int32","description":"The amount of time the participant has to complete wrap-up."},"wrapupSkipped":{"type":"boolean","description":"Value is true when the participant has skipped wrap-up."},"alertingTimeoutMs":{"type":"integer","format":"int32","description":"Specifies how long the agent has to answer an interaction before being marked as not responding."},"provider":{"type":"string","description":"The source provider for the communication."},"externalContact":{"description":"If this participant represents an external contact, then this will be the reference for the external contact.","$ref":"#/definitions/DomainEntityRef"},"externalOrganization":{"description":"If this participant represents an external org, then this will be the reference for the external org.","$ref":"#/definitions/DomainEntityRef"},"wrapup":{"description":"Wrapup for this participant, if it has been applied.","$ref":"#/definitions/Wrapup"},"peer":{"type":"string","description":"The peer communication corresponding to a matching leg for this communication."},"flaggedReason":{"type":"string","description":"The reason specifying why participant flagged the conversation.","enum":["general"]},"journeyContext":{"description":"Journey System data/context that is applicable to this communication.  When used for historical purposes, the context should be immutable.  When null, there is no applicable Journey System context.","$ref":"#/definitions/JourneyContext"},"conversationRoutingData":{"description":"Information on how a communication should be routed to an agent.","$ref":"#/definitions/ConversationRoutingData"},"startAcwTime":{"type":"string","format":"date-time","description":"The timestamp when this participant started after-call work. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"endAcwTime":{"type":"string","format":"date-time","description":"The timestamp when this participant ended after-call work. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"parkTime":{"type":"string","format":"date-time","description":"The time when this participant's communication was last parked.  Does not reset on resume. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"outboundPreview":{"description":"The outbound preview associated with this callback.","$ref":"#/definitions/DialerPreview"},"voicemail":{"description":"The voicemail associated with this callback.","$ref":"#/definitions/Voicemail"},"callbackNumbers":{"type":"array","description":"The list of phone number to use for this callback.","items":{"type":"string"}},"callbackUserName":{"type":"string","description":"The name of the callback target."},"externalCampaign":{"type":"boolean","description":"True if the call for the callback uses external dialing."},"skipEnabled":{"type":"boolean","description":"If true, the callback can be skipped."},"timeoutSeconds":{"type":"integer","format":"int32","description":"Duration in seconds before the callback will be auto-dialed."},"automatedCallbackConfigId":{"type":"string","description":"The id of the config for automatically placing the callback (and handling the disposition). If absent, the callback will not be placed automatically but routed to an agent as per normal."},"callbackScheduledTime":{"type":"string","format":"date-time","description":"Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"}}},"CallbackIdentifier":{"type":"object","required":["id","type"],"properties":{"type":{"type":"string","description":"The type of the associated callback participant","enum":["ACD","EXTERNAL"]},"id":{"type":"string","description":"The identifier of the callback"}}},"CreateCallbackResponse":{"type":"object","required":["callbackIdentifiers","conversation"],"properties":{"conversation":{"description":"The conversation associated with the callback","$ref":"#/definitions/DomainEntityRef"},"callbackIdentifiers":{"type":"array","description":"The list of communication identifiers for the callback participants","items":{"$ref":"#/definitions/CallbackIdentifier"}}}},"CreateCallbackCommand":{"type":"object","required":["callbackNumbers"],"properties":{"scriptId":{"type":"string","description":"The identifier of the script to be used for the callback"},"queueId":{"type":"string","description":"The identifier of the queue to be used for the callback. Either queueId or routingData is required."},"routingData":{"description":"The routing data to be used for the callback. Either queueId or routingData is required.","$ref":"#/definitions/RoutingData"},"callbackUserName":{"type":"string","description":"The name of the party to be called back."},"callbackNumbers":{"type":"array","description":"A list of phone numbers for the callback.","items":{"type":"string"}},"callbackScheduledTime":{"type":"string","format":"date-time","example":"2015-01-02T16:59:59.000Z","description":"The scheduled date-time for the callback as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"countryCode":{"type":"string","description":"The country code to be associated with the callback numbers."},"validateCallbackNumbers":{"type":"boolean","description":"Whether or not to validate the callback numbers for phone number format."},"data":{"type":"object","description":"A map of key-value pairs containing additional data that can be associated to the callback. These values will appear in the attributes property on the conversation participant. Example: { \"notes\": \"ready to close the deal!\", \"customerPreferredName\": \"Doc\" }","additionalProperties":{"type":"string"}},"callerId":{"type":"string","description":"The phone number displayed to recipients when a phone call is placed as part of the callback. Must conform to the E.164 format. May be overridden by other settings in the system such as external trunk settings. Telco support for \"callerId\" varies."},"callerIdName":{"type":"string","description":"The name displayed to recipients when a phone call is placed as part of the callback. May be overridden by other settings in the system such as external trunk settings. Telco support for \"callerIdName\" varies."}}},"RoutingData":{"type":"object","required":["queueId"],"properties":{"queueId":{"type":"string","description":"The identifier of the routing queue"},"languageId":{"type":"string","description":"The identifier of a language to be considered in routing"},"label":{"type":"string","description":"An optional label that categorizes the conversation.  Max-utilization settings can be configured at a per-label level"},"priority":{"type":"integer","format":"int32","description":"The priority for routing"},"skillIds":{"type":"array","description":"A list of skill identifiers to be considered in routing","items":{"type":"string"}},"preferredAgentIds":{"type":"array","description":"A list of agents to be preferred in routing","items":{"type":"string"}},"scoredAgents":{"type":"array","description":"A list of scored agents for routing decisions. For Agent Owned Callbacks use one scored agent with a score of 100.","items":{"$ref":"#/definitions/ScoredAgent"}},"routingFlags":{"type":"array","description":"An array of flags indicating how the conversation should be routed. Use \"AGENT_OWNED_CALLBACK\" when creating an Agent Owned Callback.","items":{"type":"string"}}}},"PatchCallbackResponse":{"type":"object","required":["callbackIdentifiers","conversation"],"properties":{"conversation":{"description":"The conversation associated with the callback","$ref":"#/definitions/DomainEntityRef"},"callbackIdentifiers":{"type":"array","description":"The list of communication identifiers for the callback participants","items":{"$ref":"#/definitions/CallbackIdentifier"}}}},"WebChatConversation":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"member":{"description":"Chat Member","$ref":"#/definitions/WebChatMemberInfo"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"WebChatMemberInfo":{"type":"object","required":["role"],"properties":{"id":{"type":"string","description":"The communicationId of this member."},"displayName":{"type":"string","description":"The display name of the member."},"firstName":{"type":"string","description":"The first name of the member."},"lastName":{"type":"string","description":"The last name of the member."},"email":{"type":"string","description":"The email address of the member."},"phoneNumber":{"type":"string","description":"The phone number of the member."},"avatarImageUrl":{"type":"string","format":"uri","description":"The url to the avatar image of the member."},"role":{"type":"string","description":"The role of the member, one of [agent, customer, acd, workflow]","enum":["AGENT","CUSTOMER","WORKFLOW","ACD"]},"joinDate":{"type":"string","format":"date-time","description":"The time the member joined the conversation. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"leaveDate":{"type":"string","format":"date-time","description":"The time the member left the conversation, or null if the member is still active in the conversation. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"authenticatedGuest":{"type":"boolean","description":"If true, the guest member is an authenticated guest."},"customFields":{"type":"object","description":"Any custom fields of information pertaining to this member.","additionalProperties":{"type":"string"}},"state":{"type":"string","description":"The connection state of this member.","enum":["CONNECTED","DISCONNECTED","ALERTING"]}}},"WebChatMessage":{"type":"object","required":["body","bodyType","conversation","sender","timestamp"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"conversation":{"description":"The identifier of the conversation","$ref":"#/definitions/WebChatConversation"},"sender":{"description":"The member who sent the message","$ref":"#/definitions/WebChatMemberInfo"},"body":{"type":"string","description":"The message body."},"bodyType":{"type":"string","description":"The purpose of the message within the conversation, such as a standard text entry versus a greeting.","enum":["standard","notice","member-join","member-leave","media-request"]},"timestamp":{"type":"string","format":"date-time","description":"The timestamp of the message, in ISO-8601 format"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"WebChatMessageEntityList":{"type":"object","properties":{"pageSize":{"type":"integer","format":"int32"},"entities":{"type":"array","items":{"$ref":"#/definitions/WebChatMessage"}},"previousPage":{"type":"string"},"next":{"type":"string"},"selfUri":{"type":"string","format":"uri"}}},"CreateWebChatMessageRequest":{"type":"object","required":["body"],"properties":{"body":{"type":"string","description":"The message body. Note that message bodies are limited to 4,000 characters."},"bodyType":{"type":"string","description":"The purpose of the message within the conversation, such as a standard text entry versus a greeting.","enum":["standard","notice","member-join","member-leave","media-request"]}}},"WebChatTyping":{"type":"object","required":["conversation","id","sender","timestamp"],"properties":{"id":{"type":"string","description":"The event identifier of this typing indicator event (useful to guard against event re-delivery"},"conversation":{"description":"The identifier of the conversation","$ref":"#/definitions/WebChatConversation"},"sender":{"description":"The member who sent the message","$ref":"#/definitions/WebChatMemberInfo"},"timestamp":{"type":"string","format":"date-time","description":"The timestamp of the message, in ISO-8601 format"}}},"ChatConversation":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"participants":{"type":"array","description":"The list of participants involved in the conversation.","items":{"$ref":"#/definitions/ChatMediaParticipant"}},"otherMediaUris":{"type":"array","description":"The list of other media channels involved in the conversation.","items":{"type":"string","format":"uri"}},"recentTransfers":{"type":"array","description":"The list of the most recent 20 transfer commands applied to this conversation.","items":{"$ref":"#/definitions/TransferResponse"}},"utilizationLabelId":{"type":"string","description":"An optional label that categorizes the conversation.  Max-utilization settings can be configured at a per-label level"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"ChatConversationEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/ChatConversation"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"firstUri":{"type":"string","format":"uri"},"lastUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"previousUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"ChatMediaParticipant":{"type":"object","properties":{"id":{"type":"string","description":"The unique participant ID."},"name":{"type":"string","description":"The display friendly name of the participant."},"address":{"type":"string","description":"The participant address."},"startTime":{"type":"string","format":"date-time","description":"The time when this participant first joined the conversation. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"connectedTime":{"type":"string","format":"date-time","description":"The time when this participant went connected for this media (eg: video connected time). Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"endTime":{"type":"string","format":"date-time","description":"The time when this participant went disconnected for this media (eg: video disconnected time). Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"startHoldTime":{"type":"string","format":"date-time","description":"The time when this participant's hold started. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"purpose":{"type":"string","description":"The participant's purpose.  Values can be: 'agent', 'user', 'customer', 'external', 'acd', 'ivr"},"state":{"type":"string","description":"The participant's state.  Values can be: 'alerting', 'connected', 'disconnected', 'dialing', 'contacting","enum":["alerting","dialing","contacting","offering","connected","disconnected","terminated","converting","uploading","transmitting","parked","none"]},"direction":{"type":"string","description":"The participant's direction.  Values can be: 'inbound' or 'outbound'","enum":["inbound","outbound"]},"disconnectType":{"type":"string","description":"The reason the participant was disconnected from the conversation.","enum":["endpoint","endpoint.donotdisturb","client","system","transfer","transfer.conference","transfer.consult","transfer.donotdisturb","transfer.forward","transfer.noanswer","transfer.notavailable","transport.failure","error","peer","other","spam"]},"held":{"type":"boolean","description":"Value is true when the participant is on hold."},"wrapupRequired":{"type":"boolean","description":"Value is true when the participant requires wrap-up."},"wrapupPrompt":{"type":"string","description":"The wrap-up prompt indicating the type of wrap-up to be performed."},"mediaRoles":{"type":"array","description":"List of roles this participant's media has had on the conversation, ie monitor, coach, etc","items":{"type":"string"}},"user":{"description":"The PureCloud user for this participant.","$ref":"#/definitions/DomainEntityRef"},"queue":{"description":"The PureCloud queue for this participant.","$ref":"#/definitions/DomainEntityRef"},"team":{"description":"The PureCloud team for this participant.","$ref":"#/definitions/DomainEntityRef"},"attributes":{"type":"object","description":"A list of ad-hoc attributes for the participant.","additionalProperties":{"type":"string"}},"errorInfo":{"description":"If the conversation ends in error, contains additional error details.","$ref":"#/definitions/ErrorInfo"},"script":{"description":"The Engage script that should be used by this participant.","$ref":"#/definitions/DomainEntityRef"},"wrapupTimeoutMs":{"type":"integer","format":"int32","description":"The amount of time the participant has to complete wrap-up."},"wrapupSkipped":{"type":"boolean","description":"Value is true when the participant has skipped wrap-up."},"alertingTimeoutMs":{"type":"integer","format":"int32","description":"Specifies how long the agent has to answer an interaction before being marked as not responding."},"provider":{"type":"string","description":"The source provider for the communication."},"externalContact":{"description":"If this participant represents an external contact, then this will be the reference for the external contact.","$ref":"#/definitions/DomainEntityRef"},"externalOrganization":{"description":"If this participant represents an external org, then this will be the reference for the external org.","$ref":"#/definitions/DomainEntityRef"},"wrapup":{"description":"Wrapup for this participant, if it has been applied.","$ref":"#/definitions/Wrapup"},"peer":{"type":"string","description":"The peer communication corresponding to a matching leg for this communication."},"flaggedReason":{"type":"string","description":"The reason specifying why participant flagged the conversation.","enum":["general"]},"journeyContext":{"description":"Journey System data/context that is applicable to this communication.  When used for historical purposes, the context should be immutable.  When null, there is no applicable Journey System context.","$ref":"#/definitions/JourneyContext"},"conversationRoutingData":{"description":"Information on how a communication should be routed to an agent.","$ref":"#/definitions/ConversationRoutingData"},"startAcwTime":{"type":"string","format":"date-time","description":"The timestamp when this participant started after-call work. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"endAcwTime":{"type":"string","format":"date-time","description":"The timestamp when this participant ended after-call work. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"parkTime":{"type":"string","format":"date-time","description":"The time when this participant's communication was last parked.  Does not reset on resume. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"roomId":{"type":"string","description":"The ID of the chat room."},"avatarImageUrl":{"type":"string","description":"If available, the URI to the avatar image of this communication."}}},"CreateWebChatRequest":{"type":"object","required":["provider","queueId"],"properties":{"queueId":{"type":"string","description":"The ID of the queue to use for routing the chat conversation."},"provider":{"type":"string","description":"The name of the provider that is sourcing the web chat."},"skillIds":{"type":"array","description":"The list of skill ID's to use for routing.","items":{"type":"string"}},"languageId":{"type":"string","description":"The ID of the langauge to use for routing."},"priority":{"type":"integer","format":"int64","description":"The priority to assign to the conversation for routing."},"attributes":{"type":"object","description":"The list of attributes to associate with the customer participant.","additionalProperties":{"type":"string"}},"customerName":{"type":"string","description":"The name of the customer participating in the web chat."}}},"CobrowseConversation":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"participants":{"type":"array","description":"The list of participants involved in the conversation.","items":{"$ref":"#/definitions/CobrowseMediaParticipant"}},"otherMediaUris":{"type":"array","description":"The list of other media channels involved in the conversation.","items":{"type":"string","format":"uri"}},"recentTransfers":{"type":"array","description":"The list of the most recent 20 transfer commands applied to this conversation.","items":{"$ref":"#/definitions/TransferResponse"}},"utilizationLabelId":{"type":"string","description":"An optional label that categorizes the conversation.  Max-utilization settings can be configured at a per-label level"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"CobrowseConversationEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/CobrowseConversation"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"firstUri":{"type":"string","format":"uri"},"lastUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"previousUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"CobrowseMediaParticipant":{"type":"object","properties":{"id":{"type":"string","description":"The unique participant ID."},"name":{"type":"string","description":"The display friendly name of the participant."},"address":{"type":"string","description":"The participant address."},"startTime":{"type":"string","format":"date-time","description":"The time when this participant first joined the conversation. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"connectedTime":{"type":"string","format":"date-time","description":"The time when this participant went connected for this media (eg: video connected time). Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"endTime":{"type":"string","format":"date-time","description":"The time when this participant went disconnected for this media (eg: video disconnected time). Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"startHoldTime":{"type":"string","format":"date-time","description":"The time when this participant's hold started. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"purpose":{"type":"string","description":"The participant's purpose.  Values can be: 'agent', 'user', 'customer', 'external', 'acd', 'ivr"},"state":{"type":"string","description":"The participant's state.  Values can be: 'alerting', 'connected', 'disconnected', 'dialing', 'contacting","enum":["alerting","dialing","contacting","offering","connected","disconnected","terminated","converting","uploading","transmitting","parked","none"]},"direction":{"type":"string","description":"The participant's direction.  Values can be: 'inbound' or 'outbound'","enum":["inbound","outbound"]},"disconnectType":{"type":"string","description":"The reason the participant was disconnected from the conversation.","enum":["endpoint","endpoint.donotdisturb","client","system","transfer","transfer.conference","transfer.consult","transfer.donotdisturb","transfer.forward","transfer.noanswer","transfer.notavailable","transport.failure","error","peer","other","spam"]},"held":{"type":"boolean","description":"Value is true when the participant is on hold."},"wrapupRequired":{"type":"boolean","description":"Value is true when the participant requires wrap-up."},"wrapupPrompt":{"type":"string","description":"The wrap-up prompt indicating the type of wrap-up to be performed."},"mediaRoles":{"type":"array","description":"List of roles this participant's media has had on the conversation, ie monitor, coach, etc","items":{"type":"string"}},"user":{"description":"The PureCloud user for this participant.","$ref":"#/definitions/DomainEntityRef"},"queue":{"description":"The PureCloud queue for this participant.","$ref":"#/definitions/DomainEntityRef"},"team":{"description":"The PureCloud team for this participant.","$ref":"#/definitions/DomainEntityRef"},"attributes":{"type":"object","description":"A list of ad-hoc attributes for the participant.","additionalProperties":{"type":"string"}},"errorInfo":{"description":"If the conversation ends in error, contains additional error details.","$ref":"#/definitions/ErrorInfo"},"script":{"description":"The Engage script that should be used by this participant.","$ref":"#/definitions/DomainEntityRef"},"wrapupTimeoutMs":{"type":"integer","format":"int32","description":"The amount of time the participant has to complete wrap-up."},"wrapupSkipped":{"type":"boolean","description":"Value is true when the participant has skipped wrap-up."},"alertingTimeoutMs":{"type":"integer","format":"int32","description":"Specifies how long the agent has to answer an interaction before being marked as not responding."},"provider":{"type":"string","description":"The source provider for the communication."},"externalContact":{"description":"If this participant represents an external contact, then this will be the reference for the external contact.","$ref":"#/definitions/DomainEntityRef"},"externalOrganization":{"description":"If this participant represents an external org, then this will be the reference for the external org.","$ref":"#/definitions/DomainEntityRef"},"wrapup":{"description":"Wrapup for this participant, if it has been applied.","$ref":"#/definitions/Wrapup"},"peer":{"type":"string","description":"The peer communication corresponding to a matching leg for this communication."},"flaggedReason":{"type":"string","description":"The reason specifying why participant flagged the conversation.","enum":["general"]},"journeyContext":{"description":"Journey System data/context that is applicable to this communication.  When used for historical purposes, the context should be immutable.  When null, there is no applicable Journey System context.","$ref":"#/definitions/JourneyContext"},"conversationRoutingData":{"description":"Information on how a communication should be routed to an agent.","$ref":"#/definitions/ConversationRoutingData"},"startAcwTime":{"type":"string","format":"date-time","description":"The timestamp when this participant started after-call work. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"endAcwTime":{"type":"string","format":"date-time","description":"The timestamp when this participant ended after-call work. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"parkTime":{"type":"string","format":"date-time","description":"The time when this participant's communication was last parked.  Does not reset on resume. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"cobrowseSessionId":{"type":"string","description":"The co-browse session ID."},"cobrowseRole":{"type":"string","description":"This value identifies the role of the co-browse client within the co-browse session (a client is a sharer or a viewer)."},"controlling":{"type":"array","description":"ID of co-browse participants for which this client has been granted control (list is empty if this client cannot control any shared pages).","items":{"type":"string"}},"viewerUrl":{"type":"string","description":"The URL that can be used to open co-browse session in web browser."},"providerEventTime":{"type":"string","format":"date-time","description":"The time when the provider event which triggered this conversation update happened in the corrected provider clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"}}},"EmailMessage":{"type":"object","required":["from","textBody","to"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"to":{"type":"array","description":"The recipients of the email message.","items":{"$ref":"#/definitions/EmailAddress"}},"cc":{"type":"array","description":"The recipients that were copied on the email message.","items":{"$ref":"#/definitions/EmailAddress"}},"bcc":{"type":"array","description":"The recipients that were blind copied on the email message.","items":{"$ref":"#/definitions/EmailAddress"}},"from":{"description":"The sender of the email message.","$ref":"#/definitions/EmailAddress"},"replyTo":{"description":"The receiver of the reply email message.","$ref":"#/definitions/EmailAddress"},"subject":{"type":"string","description":"The subject of the email message."},"attachments":{"type":"array","description":"The attachments of the email message.","items":{"$ref":"#/definitions/Attachment"}},"textBody":{"type":"string","description":"The text body of the email message."},"htmlBody":{"type":"string","description":"The html body of the email message."},"time":{"type":"string","format":"date-time","description":"The time when the message was received or sent. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"historyIncluded":{"type":"boolean","description":"Indicates whether the history of previous emails of the conversation is included within the email bodies of this message."},"state":{"type":"string","description":"The state of the current draft.","enum":["Created","Ready","Edited"]},"draftType":{"type":"string","description":"The type of draft that need to be treated.","enum":["Reply","ReplyAll","Forward"]},"emailSizeBytes":{"type":"integer","format":"int32","description":"Indicates an estimation of the size of the current email as a whole, in its final, ready to be sent form.","readOnly":true},"maxEmailSizeBytes":{"type":"integer","format":"int32","description":"Indicates the maximum allowed size for an email to be send via SMTP server, based on the email domain configuration","readOnly":true},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"EmailConversation":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"participants":{"type":"array","description":"The list of participants involved in the conversation.","items":{"$ref":"#/definitions/EmailMediaParticipant"}},"otherMediaUris":{"type":"array","description":"The list of other media channels involved in the conversation.","items":{"type":"string","format":"uri"}},"recentTransfers":{"type":"array","description":"The list of the most recent 20 transfer commands applied to this conversation.","items":{"$ref":"#/definitions/TransferResponse"}},"utilizationLabelId":{"type":"string","description":"An optional label that categorizes the conversation.  Max-utilization settings can be configured at a per-label level"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"EmailConversationEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/EmailConversation"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"firstUri":{"type":"string","format":"uri"},"lastUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"previousUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"EmailMediaParticipant":{"type":"object","properties":{"id":{"type":"string","description":"The unique participant ID."},"name":{"type":"string","description":"The display friendly name of the participant."},"address":{"type":"string","description":"The participant address."},"startTime":{"type":"string","format":"date-time","description":"The time when this participant first joined the conversation. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"connectedTime":{"type":"string","format":"date-time","description":"The time when this participant went connected for this media (eg: video connected time). Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"endTime":{"type":"string","format":"date-time","description":"The time when this participant went disconnected for this media (eg: video disconnected time). Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"startHoldTime":{"type":"string","format":"date-time","description":"The time when this participant's hold started. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"purpose":{"type":"string","description":"The participant's purpose.  Values can be: 'agent', 'user', 'customer', 'external', 'acd', 'ivr"},"state":{"type":"string","description":"The participant's state.  Values can be: 'alerting', 'connected', 'disconnected', 'dialing', 'contacting","enum":["alerting","dialing","contacting","offering","connected","disconnected","terminated","converting","uploading","transmitting","parked","none"]},"direction":{"type":"string","description":"The participant's direction.  Values can be: 'inbound' or 'outbound'","enum":["inbound","outbound"]},"disconnectType":{"type":"string","description":"The reason the participant was disconnected from the conversation.","enum":["endpoint","endpoint.donotdisturb","client","system","transfer","transfer.conference","transfer.consult","transfer.donotdisturb","transfer.forward","transfer.noanswer","transfer.notavailable","transport.failure","error","peer","other","spam"]},"held":{"type":"boolean","description":"Value is true when the participant is on hold."},"wrapupRequired":{"type":"boolean","description":"Value is true when the participant requires wrap-up."},"wrapupPrompt":{"type":"string","description":"The wrap-up prompt indicating the type of wrap-up to be performed."},"mediaRoles":{"type":"array","description":"List of roles this participant's media has had on the conversation, ie monitor, coach, etc","items":{"type":"string"}},"user":{"description":"The PureCloud user for this participant.","$ref":"#/definitions/DomainEntityRef"},"queue":{"description":"The PureCloud queue for this participant.","$ref":"#/definitions/DomainEntityRef"},"team":{"description":"The PureCloud team for this participant.","$ref":"#/definitions/DomainEntityRef"},"attributes":{"type":"object","description":"A list of ad-hoc attributes for the participant.","additionalProperties":{"type":"string"}},"errorInfo":{"description":"If the conversation ends in error, contains additional error details.","$ref":"#/definitions/ErrorInfo"},"script":{"description":"The Engage script that should be used by this participant.","$ref":"#/definitions/DomainEntityRef"},"wrapupTimeoutMs":{"type":"integer","format":"int32","description":"The amount of time the participant has to complete wrap-up."},"wrapupSkipped":{"type":"boolean","description":"Value is true when the participant has skipped wrap-up."},"alertingTimeoutMs":{"type":"integer","format":"int32","description":"Specifies how long the agent has to answer an interaction before being marked as not responding."},"provider":{"type":"string","description":"The source provider for the communication."},"externalContact":{"description":"If this participant represents an external contact, then this will be the reference for the external contact.","$ref":"#/definitions/DomainEntityRef"},"externalOrganization":{"description":"If this participant represents an external org, then this will be the reference for the external org.","$ref":"#/definitions/DomainEntityRef"},"wrapup":{"description":"Wrapup for this participant, if it has been applied.","$ref":"#/definitions/Wrapup"},"peer":{"type":"string","description":"The peer communication corresponding to a matching leg for this communication."},"flaggedReason":{"type":"string","description":"The reason specifying why participant flagged the conversation.","enum":["general"]},"journeyContext":{"description":"Journey System data/context that is applicable to this communication.  When used for historical purposes, the context should be immutable.  When null, there is no applicable Journey System context.","$ref":"#/definitions/JourneyContext"},"conversationRoutingData":{"description":"Information on how a communication should be routed to an agent.","$ref":"#/definitions/ConversationRoutingData"},"startAcwTime":{"type":"string","format":"date-time","description":"The timestamp when this participant started after-call work. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"endAcwTime":{"type":"string","format":"date-time","description":"The timestamp when this participant ended after-call work. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"parkTime":{"type":"string","format":"date-time","description":"The time when this participant's communication was last parked.  Does not reset on resume. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"subject":{"type":"string","description":"The subject of the email."},"messagesSent":{"type":"integer","format":"int32","description":"The number of messages that have been sent in this email conversation."},"autoGenerated":{"type":"boolean","description":"Indicates that the email was auto-generated like an Out of Office reply."},"draftAttachments":{"type":"array","description":"A list of uploaded attachments on the email draft.","items":{"$ref":"#/definitions/Attachment"}},"spam":{"type":"boolean","description":"Indicates if the inbound email was marked as spam."},"messageId":{"type":"string","description":"A globally unique identifier for the stored content of this communication."}}},"CopyAttachmentsRequest":{"type":"object","required":["attachments","sourceMessage"],"properties":{"sourceMessage":{"description":"A reference to the email message within the current conversation that owns the attachments to be copied","$ref":"#/definitions/DomainEntityRef"},"attachments":{"type":"array","description":"A list of attachments that will be copied from the source message to the current draft","items":{"$ref":"#/definitions/Attachment"}}}},"EmailMessagePreview":{"type":"object","required":["from","to"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"to":{"type":"array","description":"The recipients of the email message.","items":{"$ref":"#/definitions/EmailAddress"}},"cc":{"type":"array","description":"The recipients that were copied on the email message.","items":{"$ref":"#/definitions/EmailAddress"}},"bcc":{"type":"array","description":"The recipients that were blind copied on the email message.","items":{"$ref":"#/definitions/EmailAddress"}},"from":{"description":"The sender of the email message.","$ref":"#/definitions/EmailAddress"},"replyTo":{"description":"The receiver of the reply email message.","$ref":"#/definitions/EmailAddress"},"subject":{"type":"string","description":"The subject of the email message."},"attachments":{"type":"array","description":"The attachments of the email message.","items":{"$ref":"#/definitions/Attachment"}},"textBodyPreview":{"type":"string","description":"A truncated version of the textBody"},"time":{"type":"string","format":"date-time","description":"The time when the message was received or sent. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"historyIncluded":{"type":"boolean","description":"Indicates whether the history of previous emails of the conversation is included within the email bodies of this message."},"state":{"type":"string","description":"The state of the current draft.","enum":["Created","Ready","Edited"]},"draftType":{"type":"string","description":"The type of draft that need to be treated.","enum":["Reply","ReplyAll","Forward"]},"emailSizeBytes":{"type":"integer","format":"int32","description":"Indicates an estimation of the size of the current email as a whole, in its final, ready to be sent form.","readOnly":true},"maxEmailSizeBytes":{"type":"integer","format":"int32","description":"Indicates the maximum allowed size for an email to be send via SMTP server, based on the email domain configuration","readOnly":true},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"EmailMessagePreviewListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/EmailMessagePreview"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"firstUri":{"type":"string","format":"uri"},"lastUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"previousUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"CreateEmailRequest":{"type":"object","required":["provider"],"properties":{"queueId":{"type":"string","description":"The ID of the queue to use for routing the email conversation. This field is mutually exclusive with flowId"},"flowId":{"type":"string","description":"The ID of the flow to use for routing email conversation. This field is mutually exclusive with queueId"},"provider":{"type":"string","description":"The name of the provider that is sourcing the emails. The Provider \"PureCloud Email\" is reserved for native emails."},"skillIds":{"type":"array","description":"The list of skill ID's to use for routing.","items":{"type":"string"}},"languageId":{"type":"string","description":"The ID of the language to use for routing."},"priority":{"type":"integer","format":"int64","description":"The priority to assign to the conversation for routing."},"attributes":{"type":"object","description":"The list of attributes to associate with the customer participant.","additionalProperties":{"type":"string"}},"toAddress":{"type":"string","description":"The email address of the recipient of the email."},"toName":{"type":"string","description":"The name of the recipient of the email."},"fromAddress":{"type":"string","description":"The email address of the sender of the email."},"fromName":{"type":"string","description":"The name of the sender of the email."},"subject":{"type":"string","description":"The subject of the email"},"direction":{"type":"string","description":"Specify OUTBOUND to send an email on behalf of a queue, or INBOUND to create an external conversation. An external conversation is one where the provider is not PureCloud based.","enum":["OUTBOUND","INBOUND"]},"htmlBody":{"type":"string","description":"An HTML body content of the email."},"textBody":{"type":"string","description":"A text body content of the email."},"externalContactId":{"type":"string","description":"The external contact with which the email should be associated. This field is only valid for OUTBOUND email."}}},"EmailsSettings":{"type":"object","properties":{"sendingSizeLimit":{"type":"integer","format":"int32"}}},"DraftManipulationRequest":{"type":"object","properties":{"translate":{"description":"A set of definitions to translate email attributes and correctly display date and time, for a given language","$ref":"#/definitions/HistoryHeadersTranslation"},"draftType":{"type":"string","description":"The kind of draft that as to be treated. Used to prefix response subject or auto-include information","enum":["Reply","ReplyAll","Forward"]}}},"HistoryHeadersTranslation":{"type":"object","required":["cc","forwardPrefix","from","language","replyPrefix","sent","subject","to"],"properties":{"from":{"type":"string","description":"A translation for the word \"from\", for the expected language"},"to":{"type":"string","description":"A translation for the word \"to\", for the expected language"},"cc":{"type":"string","description":"A translation for the word \"cc\", for the expected language"},"subject":{"type":"string","description":"A translation for the word \"subject\", for the expected language"},"replyPrefix":{"type":"string","description":"A translation for the subject prefix \"Reply\", for the expected language"},"forwardPrefix":{"type":"string","description":"A translation for the subject prefix \"Forward\", for the expected language"},"sent":{"type":"string","description":"A translation for the word \"sent\", for the expected language"},"language":{"type":"string","description":"The code of the expected language"},"timeZone":{"type":"string","description":"Timezone used by the agent, used to format the sent email date and time. If not defined, will default to UTC. Time zones are represented as a string of the zone name as found in the IANA time zone database. For example: UTC, Etc/UTC, or Europe/London"}}},"EmailMessageReply":{"type":"object","required":["from","textBody","to"],"properties":{"to":{"type":"array","description":"The recipients of the email message.","items":{"$ref":"#/definitions/EmailAddress"}},"cc":{"type":"array","description":"The recipients that were copied on the email message.","items":{"$ref":"#/definitions/EmailAddress"}},"bcc":{"type":"array","description":"The recipients that were blind copied on the email message.","items":{"$ref":"#/definitions/EmailAddress"}},"from":{"description":"The sender of the email message.","$ref":"#/definitions/EmailAddress"},"replyTo":{"description":"The receiver of the reply email message.","$ref":"#/definitions/EmailAddress"},"subject":{"type":"string","description":"The subject of the email message."},"attachments":{"type":"array","description":"The attachments of the email message.","items":{"$ref":"#/definitions/Attachment"}},"textBody":{"type":"string","description":"The text body of the email message."},"htmlBody":{"type":"string","description":"The html body of the email message."},"time":{"type":"string","format":"date-time","description":"The time when the message was received or sent. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"historyIncluded":{"type":"boolean","description":"Indicates whether the history of previous emails of the conversation is included within the email bodies of this message."},"emailSizeBytes":{"type":"integer","format":"int32","description":"Indicates an estimation of the size of the current email as a whole, in its final, ready to be sent form.","readOnly":true},"maxEmailSizeBytes":{"type":"integer","format":"int32","description":"Indicates the maximum allowed size for an email to be send via SMTP server, based on the email domain configuration","readOnly":true}}},"InboundMessageRequest":{"type":"object","required":["provider"],"properties":{"queueId":{"type":"string","description":"The ID of the queue to use for routing the email conversation. This field is mutually exclusive with flowId"},"flowId":{"type":"string","description":"The ID of the flow to use for routing email conversation. This field is mutually exclusive with queueId"},"provider":{"type":"string","description":"The name of the provider that is sourcing the email such as Oracle, Salesforce, etc."},"skillIds":{"type":"array","description":"The list of skill ID's to use for routing.","items":{"type":"string"}},"languageId":{"type":"string","description":"The ID of the language to use for routing."},"priority":{"type":"integer","format":"int32","description":"The priority to assign to the conversation for routing."},"attributes":{"type":"object","description":"The list of attributes to associate with the customer participant.","additionalProperties":{"type":"string"}},"toAddress":{"type":"string","description":"The email address of the recipient of the email."},"toName":{"type":"string","description":"The name of the recipient of the email."},"fromAddress":{"type":"string","description":"The email address of the sender of the email."},"fromName":{"type":"string","description":"The name of the sender of the email."},"subject":{"type":"string","description":"The subject of the email"}}},"AgentlessEmailSendResponseDto":{"type":"object","required":["conversationId","dateCreated","fromAddress","senderType","toAddresses"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"conversationId":{"type":"string","description":"The identifier of the conversation."},"senderType":{"type":"string","description":"The identifier of the external participant of the given conversation.","enum":["Outbound","Inbound","Integration"]},"fromAddress":{"description":"The sender of the message.","$ref":"#/definitions/EmailAddress"},"toAddresses":{"type":"array","description":"The recipient of the message. We currently support one recipient only.","items":{"$ref":"#/definitions/EmailAddress"}},"replyToAddress":{"description":"The address to use for reply.","$ref":"#/definitions/EmailAddress"},"subject":{"type":"string","description":"The subject of the message."},"dateCreated":{"type":"string","format":"date-time","description":"The message creation timestamp. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"AgentlessEmailSendRequestDto":{"type":"object","required":["fromAddress","senderType","toAddresses"],"properties":{"senderType":{"type":"string","description":"The direction of the message.","enum":["Outbound","Inbound","Integration"]},"conversationId":{"type":"string","description":"The identifier of the conversation. This must be an email interaction."},"fromAddress":{"description":"The sender of the message.","$ref":"#/definitions/EmailAddress"},"toAddresses":{"type":"array","description":"The recipient of the message. We currently support one recipient only.","items":{"$ref":"#/definitions/EmailAddress"}},"replyToAddress":{"description":"The address to use for reply.","$ref":"#/definitions/EmailAddress"},"subject":{"type":"string","description":"The subject of the message."},"textBody":{"type":"string","description":"The Content of the message, in plain text."},"htmlBody":{"type":"string","description":"The Content of the message, in HTML. Links, images and styles are allowed"}}},"EmailSettings":{"type":"object","properties":{"multipleRouteDestinationsOnInboundEmailEnabled":{"type":"boolean","description":"This setting allows a single inbound email that contains multiple routes configured in Genesys Cloud to create a conversation per route. When this setting is disabled only a single conversation will be created"}}},"CachedMediaItem":{"type":"object","properties":{"id":{"type":"string","description":"The unique identifier for the cached media.","readOnly":true},"url":{"type":"string","description":"The URL that represents the external media that has been cached","readOnly":true},"downloadUrl":{"type":"string","description":"A URL to fetch the cached media","readOnly":true},"mediaType":{"type":"string","description":"The media type for the URL","readOnly":true},"contentLengthBytes":{"type":"integer","format":"int32","description":"The content length of the media represented by the URL, in bytes.","readOnly":true},"dateCreated":{"type":"string","format":"date-time","description":"The date the cached item was created. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"dateExpires":{"type":"string","format":"date-time","description":"The date the cached item expires and will be removed from the cache. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}},"description":"Defines an external media that has been ingested and cached by Genesys Cloud for conversation messaging"},"CachedMediaItemEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/CachedMediaItem"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"firstUri":{"type":"string","format":"uri"},"lastUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"previousUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"ConversationChannelMetadata":{"type":"object","properties":{},"description":"Information about the channel."},"ConversationContentAttachment":{"type":"object","required":["mediaType"],"properties":{"id":{"type":"string","description":"Provider specific ID for attachment. For example, a LINE sticker ID."},"mediaType":{"type":"string","description":"The type of attachment this instance represents.","enum":["Image","Video","Audio","File","Link"]},"url":{"type":"string","description":"URL of the attachment."},"mime":{"type":"string","description":"Attachment mime type (https://www.iana.org/assignments/media-types/media-types.xhtml)."},"text":{"type":"string","description":"Text associated with attachment such as an image caption."},"sha256":{"type":"string","description":"Secure hash of the attachment content."},"filename":{"type":"string","description":"Suggested file name for attachment."},"contentSizeBytes":{"type":"integer","format":"int64","description":"Size in bytes of the attachment content."}},"description":"Attachment object."},"ConversationContentButtonResponse":{"type":"object","required":["payload","text"],"properties":{"type":{"type":"string","description":"Describes the button that resulted in the Button Response.","enum":["Button","QuickReply"]},"text":{"type":"string","description":"The response text from the button click."},"payload":{"type":"string","description":"The response payload associated with the clicked button."}},"description":"Button response object representing the click of a structured message button, such as a quick reply."},"ConversationContentCard":{"type":"object","required":["actions","title"],"properties":{"title":{"type":"string","description":"Text to show in the title."},"description":{"type":"string","description":"Text to show in the description."},"image":{"type":"string","description":"URL of an image."},"video":{"type":"string","description":"URL of a video."},"defaultAction":{"description":"The default button action.","$ref":"#/definitions/ConversationContentCardAction"},"actions":{"type":"array","description":"An array of action objects.","items":{"$ref":"#/definitions/ConversationContentCardAction"}}},"description":"Card content object."},"ConversationContentCardAction":{"type":"object","properties":{"type":{"type":"string","description":"Describes the type of action.","enum":["Link","Postback","Unknown"]},"text":{"type":"string","description":"The response text from the button click."},"payload":{"type":"string","description":"Text to be returned as the payload from a ButtonResponse when a button is clicked. The payload and text are a combination which will have to be unique across each card and carousel in order to determine which button was clicked in that card or carousel."},"url":{"type":"string","description":"A URL of a web page to direct the user to."}},"description":"A card action that a user can take."},"ConversationContentCarousel":{"type":"object","required":["cards"],"properties":{"cards":{"type":"array","description":"An array of card objects.","items":{"$ref":"#/definitions/ConversationContentCard"}}},"description":"Carousel content object."},"ConversationContentLocation":{"type":"object","properties":{"url":{"type":"string","description":"URL of the Location."},"address":{"type":"string","description":"Location postal address."},"text":{"type":"string","description":"Location name."},"latitude":{"type":"number","format":"double","description":"Latitude of the location."},"longitude":{"type":"number","format":"double","description":"Longitude of the location."}},"description":"Location object."},"ConversationContentNotificationTemplate":{"type":"object","required":["body"],"properties":{"id":{"type":"string","description":"The identifier of the message template in 'your-namespace@your-template-id/name' format. For External vendor (e.g WhatsApp), 'your-namespace@your-template-name'. For GenesysCloud canned response message template use 'cannedresponse' as your-namespace and use response ID as your-template-id (e.g. response ID=1234 then 'cannedresponse@1234')"},"language":{"type":"string","description":"Template language."},"header":{"description":"The template header.","$ref":"#/definitions/ConversationNotificationTemplateHeader"},"body":{"description":"The template body.","$ref":"#/definitions/ConversationNotificationTemplateBody"},"footer":{"description":"The template footer.","$ref":"#/definitions/ConversationNotificationTemplateFooter"}},"description":"Template notification object."},"ConversationContentQuickReply":{"type":"object","required":["payload","text"],"properties":{"text":{"type":"string","description":"Text to show inside the quick reply. This is also used as the response text after clicking on the quick reply."},"payload":{"type":"string","description":"Content of the payload included in the quick reply response. Could be an ID identifying the quick reply response."},"image":{"type":"string","description":"URL of an image associated with the quick reply."},"action":{"type":"string","description":"Specifies the type of action that is triggered upon clicking the quick reply.","enum":["Message"]}},"description":"Quick reply object."},"ConversationContentQuickReplyV2":{"type":"object","required":["actions","title"],"properties":{"title":{"type":"string","description":"Text to show as the title of the quick reply."},"actions":{"type":"array","description":"An array of quick reply objects.","items":{"$ref":"#/definitions/ConversationContentQuickReply"}}},"description":"Quick reply object V2."},"ConversationContentStory":{"type":"object","properties":{"type":{"type":"string","description":"Type of ephemeral story attachment.","enum":["Mention","Reply"]},"url":{"type":"string","description":"URL to the ephemeral story."},"replyToId":{"type":"string","description":"ID of the ephemeral story being replied to."}},"description":"An ephemeral story."},"ConversationContentText":{"type":"object","required":["body"],"properties":{"type":{"type":"string","description":"Type of text content (Deprecated).","enum":["Text"]},"body":{"type":"string","description":"Text to be shown for this content element."}},"description":"Message content element containing text only."},"ConversationEventCoBrowse":{"type":"object","required":["type"],"properties":{"type":{"type":"string","description":"Describes the type of CoBrowse event.","enum":["Offering","OfferingExpired","OfferingAccepted","OfferingRejected"]},"sessionId":{"type":"string","description":"The CoBrowse session ID."},"sessionJoinToken":{"type":"string","description":"The CoBrowse session join token."}},"description":"A CoBrowse event."},"ConversationEventPresence":{"type":"object","required":["type"],"properties":{"type":{"type":"string","description":"Describes the type of Presence event.","enum":["Join","Disconnect","Clear","SignIn"]}},"description":"A Presence event."},"ConversationEventTyping":{"type":"object","required":["type"],"properties":{"type":{"type":"string","description":"Describes the type of Typing event.","enum":["On"]},"duration":{"type":"integer","format":"int64","description":"The duration of the Typing event in milliseconds.","readOnly":true}},"description":"A Typing event."},"ConversationEventVideo":{"type":"object","required":["type"],"properties":{"type":{"type":"string","description":"Describes the type of Video event.","enum":["Offering","OfferingExpired","OfferingAccepted","OfferingRejected"]},"offeringId":{"type":"string","description":"The Video offering ID."},"jwt":{"type":"string","description":"The Video offering JWT token."}},"description":"A Video event."},"ConversationMessageContent":{"type":"object","required":["contentType"],"properties":{"contentType":{"type":"string","description":"Type of this content element.","enum":["Attachment","Location","QuickReply","Notification","ButtonResponse","Story","Mention","Card","Carousel","Text","QuickReplyV2","Unknown"]},"location":{"description":"Location content.","$ref":"#/definitions/ConversationContentLocation"},"attachment":{"description":"Attachment content.","$ref":"#/definitions/ConversationContentAttachment"},"quickReply":{"description":"Quick reply content.","$ref":"#/definitions/ConversationContentQuickReply"},"buttonResponse":{"description":"Button response content.","$ref":"#/definitions/ConversationContentButtonResponse"},"template":{"description":"Template notification content.","$ref":"#/definitions/ConversationContentNotificationTemplate"},"story":{"description":"Ephemeral story content.","$ref":"#/definitions/ConversationContentStory"},"card":{"description":"Card content","$ref":"#/definitions/ConversationContentCard"},"carousel":{"description":"Carousel content","$ref":"#/definitions/ConversationContentCarousel"},"text":{"description":"Text content.","$ref":"#/definitions/ConversationContentText"},"quickReplyV2":{"description":"Quick reply V2 content.","$ref":"#/definitions/ConversationContentQuickReplyV2"}},"description":"Message content element. If contentType = \"Attachment\" only one item is allowed."},"ConversationMessageEvent":{"type":"object","required":["eventType"],"properties":{"eventType":{"type":"string","description":"Type of this event element","enum":["CoBrowse","Typing","Presence","Video","Unknown"]},"coBrowse":{"description":"CoBrowse event.","$ref":"#/definitions/ConversationEventCoBrowse"},"typing":{"description":"Typing event.","$ref":"#/definitions/ConversationEventTyping"},"presence":{"description":"Presence event.","$ref":"#/definitions/ConversationEventPresence"},"video":{"description":"Video event.","$ref":"#/definitions/ConversationEventVideo"}},"description":"Message event element.  Examples include: system messages, typing indicators, cobrowse offerings."},"ConversationMessagingChannel":{"type":"object","properties":{"id":{"type":"string","description":"The integration ID.","readOnly":true},"platform":{"type":"string","description":"The provider type.","readOnly":true,"enum":["Twitter","Facebook","Instagram","Line","Whatsapp","WebMessaging","Open","Sms"]},"messageId":{"type":"string","description":"Unique provider ID of the message such as a Facebook message ID.","readOnly":true},"to":{"description":"Information about the recipient the message is sent to.","readOnly":true,"$ref":"#/definitions/ConversationMessagingToRecipient"},"from":{"description":"Information about the recipient the message is received from.","readOnly":true,"$ref":"#/definitions/ConversationMessagingFromRecipient"},"time":{"type":"string","format":"date-time","description":"Original time of the event. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"dateModified":{"type":"string","format":"date-time","description":"Time the message was edited. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"dateDeleted":{"type":"string","format":"date-time","description":"Time the message was deleted. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true}},"description":"Channel-specific information that describes the message and the message channel/provider."},"ConversationMessagingFromRecipient":{"type":"object","required":["id"],"properties":{"nickname":{"type":"string","description":"Nickname or display name of the recipient.","readOnly":true},"id":{"type":"string","description":"The recipient ID specific to the provider."},"idType":{"type":"string","description":"The recipient ID type. This is used to indicate the format used for the ID.","readOnly":true,"enum":["Email","Phone","Opaque"]},"image":{"type":"string","description":"URL of an image that represents the recipient."},"firstName":{"type":"string","description":"First name of the recipient."},"lastName":{"type":"string","description":"Last name of the recipient."},"email":{"type":"string","description":"E-mail address of the recipient.","readOnly":true},"additionalIds":{"type":"array","description":"List of recipient additional identifiers","readOnly":true,"items":{"$ref":"#/definitions/ConversationRecipientAdditionalIdentifier"}}},"description":"Information about the recipient the message is received from."},"ConversationMessagingToRecipient":{"type":"object","required":["id"],"properties":{"nickname":{"type":"string","description":"Nickname or display name of the recipient.","readOnly":true},"id":{"type":"string","description":"The recipient ID specific to the provider."},"idType":{"type":"string","description":"The recipient ID type. This is used to indicate the format used for the ID.","readOnly":true,"enum":["Email","Phone","Opaque"]},"image":{"type":"string","description":"URL of an image that represents the recipient.","readOnly":true},"firstName":{"type":"string","description":"First name of the recipient.","readOnly":true},"lastName":{"type":"string","description":"Last name of the recipient.","readOnly":true},"email":{"type":"string","description":"E-mail address of the recipient.","readOnly":true},"additionalIds":{"type":"array","description":"List of recipient additional identifiers","readOnly":true,"items":{"$ref":"#/definitions/ConversationRecipientAdditionalIdentifier"}}},"description":"Information about the recipient the message is sent to."},"ConversationNormalizedMessage":{"type":"object","required":["type"],"properties":{"id":{"type":"string","description":"Unique ID of the message. Message receipts will have the same ID as the message they reference.","readOnly":true},"channel":{"description":"Channel-specific information that describes the message and the message channel/provider.","readOnly":true,"$ref":"#/definitions/ConversationMessagingChannel"},"type":{"type":"string","description":"Message type.","enum":["Text","Structured","Receipt","Event","Message","Unknown"]},"text":{"type":"string","description":"Message text."},"content":{"type":"array","description":"List of content elements.","items":{"$ref":"#/definitions/ConversationMessageContent"}},"events":{"type":"array","description":"List of event elements.","items":{"$ref":"#/definitions/ConversationMessageEvent"}},"status":{"type":"string","description":"Message receipt status, only used with type Receipt.","readOnly":true,"enum":["Sent","Delivered","Read","Failed","Published","Removed"]},"reasons":{"type":"array","description":"List of reasons for a message receipt that indicates the message has failed. Only used with Failed status.","readOnly":true,"items":{"$ref":"#/definitions/ConversationReason"}},"originatingEntity":{"type":"string","description":"Specifies if this message was sent by a human agent or bot. The platform may use this to apply appropriate provider policies.","enum":["Human","Bot"]},"isFinalReceipt":{"type":"boolean","description":"Indicates if this is the last message receipt for this message, or if another message receipt can be expected.","readOnly":true},"direction":{"type":"string","description":"The direction of the message.","readOnly":true,"enum":["Inbound","Outbound"]},"metadata":{"type":"object","description":"Additional metadata about this message.","additionalProperties":{"type":"string"}},"byoSmsIntegrationId":{"type":"string","description":"The internal id representing the customer supplied sms integration message."}},"description":"General rich media message structure with normalized feature support across many messaging channels."},"ConversationNotificationTemplateBody":{"type":"object","required":["parameters"],"properties":{"text":{"type":"string","description":"Body text. For WhatsApp, ignored."},"parameters":{"type":"array","description":"Template parameters for placeholders in template.","items":{"$ref":"#/definitions/ConversationNotificationTemplateParameter"}}},"description":"Template body object."},"ConversationNotificationTemplateFooter":{"type":"object","properties":{"text":{"type":"string","description":"Footer text. For WhatsApp, ignored."}},"description":"Template footer object."},"ConversationNotificationTemplateHeader":{"type":"object","required":["type"],"properties":{"type":{"type":"string","description":"Template header type.","enum":["Text","Media"]},"text":{"type":"string","description":"Header text. For WhatsApp, ignored."},"media":{"description":"Media template header image.","$ref":"#/definitions/ConversationContentAttachment"},"parameters":{"type":"array","description":"Template parameters for placeholders in template.","items":{"$ref":"#/definitions/ConversationNotificationTemplateParameter"}}},"description":"Template header object."},"ConversationNotificationTemplateParameter":{"type":"object","required":["text"],"properties":{"name":{"type":"string","description":"Parameter name."},"text":{"type":"string","description":"Parameter text value."}},"description":"Template parameters for placeholders in template."},"ConversationPublicMetadata":{"type":"object","properties":{"rootId":{"type":"string","description":"The id of the root public message."},"replyToId":{"type":"string","description":"The id of the message this public message is replying to."}},"description":"Information about a public message."},"ConversationReason":{"type":"object","required":["message"],"properties":{"code":{"type":"string","description":"The reason code for the failed message receipt.","enum":["MessageExpired","RateLimited","MessageNotAllowed","GeneralError","UnsupportedMessage","UnknownMessage","InvalidMessageStructure","InvalidDestination","ServerError","MediaTypeNotAllowed","InvalidMediaContentLength","RecipientOptedOut"]},"message":{"type":"string","description":"Description of the reason for the failed message receipt."}},"description":"Reasons for a failed message receipt."},"ConversationRecipientAdditionalIdentifier":{"type":"object","required":["type","value"],"properties":{"type":{"type":"string","description":"Type of the Identifier","readOnly":true,"enum":["Deployment","Subject","Unknown","Topic","IngestionRule","IngestionRuleVersion"]},"value":{"type":"string","description":"The Identifier value.","readOnly":true}},"description":"Additional identifiers for describing messaging recipient."},"MessageData":{"type":"object","required":["status","textBody","timestamp"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"providerMessageId":{"type":"string","description":"The unique identifier of the message from provider"},"timestamp":{"type":"string","format":"date-time","description":"The time when the message was received or sent. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"fromAddress":{"type":"string","description":"The sender of the text message."},"toAddress":{"type":"string","description":"The recipient of the text message."},"direction":{"type":"string","description":"The direction of the message.","enum":["inbound","outbound"]},"messengerType":{"type":"string","description":"Type of text messenger.","enum":["sms","facebook","twitter","whatsapp","webmessaging","instagram","open"]},"textBody":{"type":"string","description":"The body of the text message. (Deprecated - Instead use normalizedMessage.text)"},"status":{"type":"string","description":"The status of the message.","enum":["queued","sent","failed","received","delivery-success","delivery-failed","read","removed","published"]},"media":{"type":"array","description":"The media details associated to a message. (Deprecated - Instead use normalizedMessage.content[index].attachment)","items":{"$ref":"#/definitions/MessageMedia"}},"stickers":{"type":"array","description":"The sticker details associated to a message. (Deprecated - Instead use normalizedMessage.content[index].attachment","items":{"$ref":"#/definitions/MessageSticker"}},"normalizedMessage":{"description":"The message into normalized format","readOnly":true,"$ref":"#/definitions/ConversationNormalizedMessage"},"normalizedReceipts":{"type":"array","description":"The delivery event associated with this message in normalized format, if the message direction was outbound","readOnly":true,"items":{"$ref":"#/definitions/ConversationNormalizedMessage"}},"createdBy":{"description":"User who sent this message.","$ref":"#/definitions/User"},"conversationId":{"type":"string","description":"The id of the conversation of this message."},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"MessageConversation":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"participants":{"type":"array","description":"The list of participants involved in the conversation.","items":{"$ref":"#/definitions/MessageMediaParticipant"}},"otherMediaUris":{"type":"array","description":"The list of other media channels involved in the conversation.","items":{"type":"string","format":"uri"}},"recentTransfers":{"type":"array","description":"The list of the most recent 20 transfer commands applied to this conversation.","items":{"$ref":"#/definitions/TransferResponse"}},"utilizationLabelId":{"type":"string","description":"An optional label that categorizes the conversation.  Max-utilization settings can be configured at a per-label level"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"MessageConversationEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/MessageConversation"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"firstUri":{"type":"string","format":"uri"},"lastUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"previousUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"MessageMediaParticipant":{"type":"object","properties":{"id":{"type":"string","description":"The unique participant ID."},"name":{"type":"string","description":"The display friendly name of the participant."},"address":{"type":"string","description":"The participant address."},"startTime":{"type":"string","format":"date-time","description":"The time when this participant first joined the conversation. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"connectedTime":{"type":"string","format":"date-time","description":"The time when this participant went connected for this media (eg: video connected time). Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"endTime":{"type":"string","format":"date-time","description":"The time when this participant went disconnected for this media (eg: video disconnected time). Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"startHoldTime":{"type":"string","format":"date-time","description":"The time when this participant's hold started. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"purpose":{"type":"string","description":"The participant's purpose.  Values can be: 'agent', 'user', 'customer', 'external', 'acd', 'ivr"},"state":{"type":"string","description":"The participant's state.  Values can be: 'alerting', 'connected', 'disconnected', 'dialing', 'contacting","enum":["alerting","dialing","contacting","offering","connected","disconnected","terminated","converting","uploading","transmitting","parked","none"]},"direction":{"type":"string","description":"The participant's direction.  Values can be: 'inbound' or 'outbound'","enum":["inbound","outbound"]},"disconnectType":{"type":"string","description":"The reason the participant was disconnected from the conversation.","enum":["endpoint","endpoint.donotdisturb","client","system","transfer","transfer.conference","transfer.consult","transfer.donotdisturb","transfer.forward","transfer.noanswer","transfer.notavailable","transport.failure","error","peer","other","spam"]},"held":{"type":"boolean","description":"Value is true when the participant is on hold."},"wrapupRequired":{"type":"boolean","description":"Value is true when the participant requires wrap-up."},"wrapupPrompt":{"type":"string","description":"The wrap-up prompt indicating the type of wrap-up to be performed."},"mediaRoles":{"type":"array","description":"List of roles this participant's media has had on the conversation, ie monitor, coach, etc","items":{"type":"string"}},"user":{"description":"The PureCloud user for this participant.","$ref":"#/definitions/DomainEntityRef"},"queue":{"description":"The PureCloud queue for this participant.","$ref":"#/definitions/DomainEntityRef"},"team":{"description":"The PureCloud team for this participant.","$ref":"#/definitions/DomainEntityRef"},"attributes":{"type":"object","description":"A list of ad-hoc attributes for the participant.","additionalProperties":{"type":"string"}},"errorInfo":{"description":"If the conversation ends in error, contains additional error details.","$ref":"#/definitions/ErrorInfo"},"script":{"description":"The Engage script that should be used by this participant.","$ref":"#/definitions/DomainEntityRef"},"wrapupTimeoutMs":{"type":"integer","format":"int32","description":"The amount of time the participant has to complete wrap-up."},"wrapupSkipped":{"type":"boolean","description":"Value is true when the participant has skipped wrap-up."},"alertingTimeoutMs":{"type":"integer","format":"int32","description":"Specifies how long the agent has to answer an interaction before being marked as not responding."},"provider":{"type":"string","description":"The source provider for the communication."},"externalContact":{"description":"If this participant represents an external contact, then this will be the reference for the external contact.","$ref":"#/definitions/DomainEntityRef"},"externalOrganization":{"description":"If this participant represents an external org, then this will be the reference for the external org.","$ref":"#/definitions/DomainEntityRef"},"wrapup":{"description":"Wrapup for this participant, if it has been applied.","$ref":"#/definitions/Wrapup"},"peer":{"type":"string","description":"The peer communication corresponding to a matching leg for this communication."},"flaggedReason":{"type":"string","description":"The reason specifying why participant flagged the conversation.","enum":["general"]},"journeyContext":{"description":"Journey System data/context that is applicable to this communication.  When used for historical purposes, the context should be immutable.  When null, there is no applicable Journey System context.","$ref":"#/definitions/JourneyContext"},"conversationRoutingData":{"description":"Information on how a communication should be routed to an agent.","$ref":"#/definitions/ConversationRoutingData"},"startAcwTime":{"type":"string","format":"date-time","description":"The timestamp when this participant started after-call work. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"endAcwTime":{"type":"string","format":"date-time","description":"The timestamp when this participant ended after-call work. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"parkTime":{"type":"string","format":"date-time","description":"The time when this participant's communication was last parked.  Does not reset on resume. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"toAddress":{"description":"Address for the participant on receiving side of the message conversation. If the address is a phone number, E.164 format is recommended.","$ref":"#/definitions/Address"},"fromAddress":{"description":"Address for the participant on the sending side of the message conversation. If the address is a phone number, E.164 format is recommended.","$ref":"#/definitions/Address"},"messages":{"type":"array","description":"Message instance details on the communication.","items":{"$ref":"#/definitions/MessageDetails"}},"type":{"type":"string","description":"Indicates the type of message platform from which the message originated.","enum":["unknown","sms","twitter","facebook","line","whatsapp","telegram","kakao","webmessaging","open","instagram"]},"recipientCountry":{"type":"string","description":"Indicates the country where the recipient is associated in ISO 3166-1 alpha-2 format."},"recipientType":{"type":"string","description":"The type of the recipient. Eg: Provisioned phoneNumber is the recipient for sms message type."},"authenticated":{"type":"boolean","description":"If true, the participant member is authenticated."},"monitoredParticipantId":{"type":"string","description":"The ID of the participant being monitored when performing a message monitor."},"monitoredParticipant":{"description":"The participant being monitored when performing a message monitor.","$ref":"#/definitions/AddressableEntityRef"}}},"TextMessageListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/MessageData"}}}},"OpenMessageContent":{"type":"object","required":["contentType"],"properties":{"contentType":{"type":"string","description":"Type of this content element. If contentType = \"Attachment\" only one item is allowed.","enum":["Attachment"]},"attachment":{"description":"Attachment content.","$ref":"#/definitions/ConversationContentAttachment"}},"description":"Message content element."},"OpenMessagingChannel":{"type":"object","required":["from","time","to"],"properties":{"id":{"type":"string","description":"The Messaging Platform integration ID.","readOnly":true},"platform":{"type":"string","description":"The provider type.","readOnly":true,"enum":["Open"]},"type":{"type":"string","description":"Specifies if this message is part of a private or public conversation.","enum":["Private"]},"messageId":{"type":"string","description":"Unique provider ID of the message such as a Facebook message ID."},"to":{"description":"Information about the recipient the message is sent to.","$ref":"#/definitions/OpenMessagingToRecipient"},"from":{"description":"Information about the recipient the message is received from.","$ref":"#/definitions/OpenMessagingFromRecipient"},"time":{"type":"string","format":"date-time","description":"Original time of the event. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"metadata":{"description":"Information about the channel.","$ref":"#/definitions/ConversationChannelMetadata"}},"description":"Channel-specific information that describes the message and the message channel/provider."},"OpenMessagingFromRecipient":{"type":"object","required":["id","idType"],"properties":{"nickname":{"type":"string","description":"Nickname or display name of the recipient."},"id":{"type":"string","description":"The recipient ID specific to the provider."},"idType":{"type":"string","description":"The recipient ID type. This is used to indicate the format used for the ID.","enum":["Email","Phone","Opaque"]},"firstName":{"type":"string","description":"First name of the recipient."},"lastName":{"type":"string","description":"Last name of the recipient."},"image":{"type":"string","description":"URL of an image that represents the recipient.","readOnly":true},"email":{"type":"string","description":"E-mail address of the recipient."}},"description":"Information about the recipient the message is received from."},"OpenMessagingToRecipient":{"type":"object","required":["id"],"properties":{"nickname":{"type":"string","description":"Nickname or display name of the recipient.","readOnly":true},"id":{"type":"string","description":"The recipient ID specific to the provider."},"idType":{"type":"string","description":"The recipient ID type. This is used to indicate the format used for the ID.","readOnly":true,"enum":["Email","Phone","Opaque"]},"firstName":{"type":"string","description":"First name of the recipient.","readOnly":true},"lastName":{"type":"string","description":"Last name of the recipient.","readOnly":true},"image":{"type":"string","description":"URL of an image that represents the recipient.","readOnly":true},"email":{"type":"string","description":"E-mail address of the recipient."}},"description":"Information about the recipient the message is sent to."},"OpenNormalizedMessage":{"type":"object","required":["channel","type"],"properties":{"id":{"type":"string","description":"Unique ID of the message. This ID is generated by Messaging Platform. Message receipts will have the same ID as the message they reference, as such should only be set when sending a message receipt."},"channel":{"description":"Channel-specific information that describes the message and the message channel/provider.","$ref":"#/definitions/OpenMessagingChannel"},"type":{"type":"string","description":"Message type.","enum":["Text","Receipt"]},"text":{"type":"string","description":"Message text."},"content":{"type":"array","description":"List of content elements.","items":{"$ref":"#/definitions/OpenMessageContent"}},"status":{"type":"string","description":"Message receipt status, only used with type Receipt.","enum":["Sent","Delivered","Read","Failed","Published","Removed"]},"reasons":{"type":"array","description":"List of reasons for a message receipt that indicates the message has failed. Only used with Failed status.","items":{"$ref":"#/definitions/ConversationReason"}},"isFinalReceipt":{"type":"boolean","description":"Indicates if this is the last message receipt for this message, or if another message receipt can be expected."},"direction":{"type":"string","description":"The direction of the message.","enum":["Inbound","Outbound"]},"metadata":{"type":"object","description":"Additional metadata about this message.","additionalProperties":{"type":"string"}}},"description":"Open Messaging rich media message structure"},"AdditionalMessage":{"type":"object","required":["textBody"],"properties":{"textBody":{"type":"string","description":"The body of the text message.  Maximum character counts are: SMS - 765 characters, other channels - 2000 characters."},"mediaIds":{"type":"array","description":"The media ids associated with the text message. See https://developer.genesys.cloud/api/rest/v2/conversations/messaging-media-upload for example usage.","items":{"type":"string"}},"stickerIds":{"type":"array","description":"The sticker ids associated with the text message.","items":{"type":"string"}},"messagingTemplate":{"description":"The messaging template use to send a predefined canned response with the message","$ref":"#/definitions/MessagingTemplateRequest"}}},"MessagingTemplateRequest":{"type":"object","properties":{"responseId":{"type":"string","description":"A Response Management response identifier for a messaging template defined response"},"parameters":{"type":"array","description":"A list of Response Management response substitutions for the response's messaging template","items":{"$ref":"#/definitions/TemplateParameter"}}}},"TemplateParameter":{"type":"object","properties":{"id":{"type":"string","description":"Response substitution identifier"},"value":{"type":"string","description":"Response substitution value"}}},"CreateOutboundMessagingConversationResponse":{"type":"object","properties":{"id":{"type":"string","description":"The created outbound messaging conversation ID.","readOnly":true},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"CreateOutboundMessagingConversationRequest":{"type":"object","required":["queueId","toAddress","toAddressMessengerType"],"properties":{"queueId":{"type":"string","description":"The ID of the queue to be associated with the message. This will determine the fromAddress of the message, unless useUserFromAddress is true and the queue is configured to use the agent's Direct Routing address as the fromAddress."},"toAddress":{"type":"string","description":"The messaging address of the recipient of the message. For an SMS messenger type, the phone number address must be in E.164 format. E.g. +13175555555 or +34234234234.  For open messenger type, any string within the outbound.open.messaging.to.address.characters.max limit can be used. For whatsapp messenger type, use a Whatsapp ID of a phone number. E.g for a E.164 formatted phone number `+13175555555`, a Whatsapp ID would be 13175555555"},"toAddressMessengerType":{"type":"string","description":"The messaging address messenger type.","enum":["sms","open","whatsapp"]},"useExistingConversation":{"type":"boolean","description":"An override to use an existing conversation. \nIf set to true, an existing conversation will be used if there is one within the conversation window. \nIf set to false, create request fails if there is a conversation within the conversation window."},"externalContactId":{"type":"string","description":"The external contact with which the message will be associated."},"useUserFromAddress":{"type":"boolean","description":"An override to attempt to use the user's configured direct routing address as the fromAddress. \nIf set to true, users configured address with 'directrouting' integration will be used as fromAddress. \nIf set to false or not set, the queueId will be used for determining fromAddress."}}},"MessageMediaData":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"url":{"type":"string","description":"The location of the media, useful for retrieving it"},"mediaType":{"type":"string","description":"The detected internet media type of the the media object.  If null then the media type should be dictated by the url."},"contentLengthBytes":{"type":"integer","format":"int32","description":"The optional content length of the the media object, in bytes."},"uploadUrl":{"type":"string","description":"The URL returned to upload an attachment"},"status":{"type":"string","description":"The status of the media, indicates if the media is in the process of uploading. If the upload fails, the media becomes invalid","readOnly":true,"enum":["uploading","valid","invalid"]},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"SendAgentlessOutboundMessageResponse":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"conversationId":{"type":"string","description":"The identifier of the conversation."},"fromAddress":{"type":"string","description":"The sender of the message."},"toAddress":{"type":"string","description":"The recipient of the message."},"messengerType":{"type":"string","description":"Type of messenger.","enum":["sms","whatsapp","open"]},"textBody":{"type":"string","description":"The body of the text message."},"messagingTemplate":{"description":"The messaging template sent","$ref":"#/definitions/MessagingTemplateRequest"},"useExistingActiveConversation":{"type":"boolean","description":"Use an existing active conversation to send the agentless outbound message. Set this parameter to 'true' to use active conversation. Default value: false"},"message":{"description":"Sent agentless outbound message in normalized format","$ref":"#/definitions/MessageData"},"timestamp":{"type":"string","format":"date-time","description":"The time when the message was sent. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true},"user":{"description":"Details of the user created the job","readOnly":true,"$ref":"#/definitions/AddressableEntityRef"}}},"SendAgentlessOutboundMessageRequest":{"type":"object","required":["fromAddress","toAddress","toAddressMessengerType"],"properties":{"fromAddress":{"type":"string","description":"The messaging address of the sender of the message. For an SMS messenger type, this must be a currently provisioned SMS phone number. For a WhatsApp messenger type use the provisioned WhatsApp integration’s ID"},"toAddress":{"type":"string","description":"The messaging address of the recipient of the message. For an SMS messenger type, the phone number address must be in E.164 format. E.g. +13175555555 or +34234234234. For WhatsApp messenger type, use a WhatsApp ID of a phone number. E.g for a E.164 formatted phone number `+13175555555`, a WhatsApp ID would be 13175555555"},"toAddressMessengerType":{"type":"string","description":"The recipient messaging address messenger type.","enum":["sms","whatsapp","open"]},"textBody":{"type":"string","description":"The text of the message to send. This field is required in the case of SMS messenger type. Maximum character counts are: SMS - 765 characters, other channels - 2000 characters."},"messagingTemplate":{"description":"The messaging template to use in the case of WhatsApp messenger type. This field is required when using WhatsApp messenger type","$ref":"#/definitions/MessagingTemplateRequest"},"useExistingActiveConversation":{"type":"boolean","description":"Use an existing active conversation to send the agentless outbound message. Set this parameter to 'true' to use active conversation. Default value: false"}}},"OpenEventNormalizedMessage":{"type":"object","required":["channel","type"],"properties":{"id":{"type":"string","description":"Unique ID of the message generated by Messaging Platform."},"channel":{"description":"Channel-specific information that describes the message and the message channel/provider.","$ref":"#/definitions/OpenMessagingChannel"},"type":{"type":"string","description":"Message type.","enum":["Event"]},"events":{"type":"array","description":"List of event elements.","items":{"$ref":"#/definitions/OpenMessageEvent"}}},"description":"Open Messaging rich media message structure"},"OpenMessageEvent":{"type":"object","required":["eventType"],"properties":{"eventType":{"type":"string","description":"Type of this event element","enum":["Typing"]},"typing":{"description":"Typing event.","$ref":"#/definitions/ConversationEventTyping"}},"description":"Message event element."},"OpenEvent":{"type":"object","required":["eventType"],"properties":{"eventType":{"type":"string","description":"Type of this event element","enum":["Typing"]}},"description":"Message event element."},"OpenInboundMessagingChannel":{"type":"object","required":["from","time"],"properties":{"from":{"description":"Information about the recipient the message is received from.","$ref":"#/definitions/OpenMessagingFromRecipient"},"time":{"type":"string","format":"date-time","description":"Original time of the event. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"}},"description":"Open Channel-specific information that describes the message and the message channel/provider."},"OpenInboundNormalizedEvent":{"type":"object","required":["channel","events"],"properties":{"channel":{"description":"Channel-specific information that describes the message and the message channel/provider.","$ref":"#/definitions/OpenInboundMessagingChannel"},"events":{"type":"array","description":"List of event elements.","items":{"$ref":"#/definitions/OpenEvent"}}},"description":"Open Event Messaging rich media message structure"},"OpenMessageNormalizedMessage":{"type":"object","required":["channel","type"],"properties":{"id":{"type":"string","description":"Unique ID of the message generated by Messaging Platform."},"channel":{"description":"Channel-specific information that describes the message and the message channel/provider.","$ref":"#/definitions/OpenMessagingChannel"},"type":{"type":"string","description":"Message type.","enum":["Text"]},"text":{"type":"string","description":"Message text."},"content":{"type":"array","description":"List of content elements.","items":{"$ref":"#/definitions/OpenMessageContent"}},"metadata":{"type":"object","description":"Additional metadata about this message.","additionalProperties":{"type":"string"}}},"description":"Open Messaging rich media message structure"},"OpenContentAttachment":{"type":"object","required":["mediaType","mime","url"],"properties":{"id":{"type":"string","description":"Provider specific ID for attachment. For example, middleware media UUID."},"mediaType":{"type":"string","description":"The type of attachment this instance represents.","enum":["Image","Video","Audio","File","Link"]},"url":{"type":"string","description":"URL of the attachment."},"mime":{"type":"string","description":"Attachment mime type (https://www.iana.org/assignments/media-types/media-types.xhtml)."},"text":{"type":"string","description":"Text associated with attachment such as an image caption."},"sha256":{"type":"string","description":"Secure hash of the attachment content."},"filename":{"type":"string","description":"Suggested file name for attachment."}},"description":"Attachment object."},"OpenInboundMessageContent":{"type":"object","properties":{"attachment":{"description":"Attachment content.","$ref":"#/definitions/OpenContentAttachment"}},"description":"Message content element."},"OpenInboundMessageMessagingChannel":{"type":"object","required":["from","time"],"properties":{"from":{"description":"Information about the recipient the message is received from.","$ref":"#/definitions/OpenMessagingFromRecipient"},"time":{"type":"string","format":"date-time","description":"Original time of the event. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"messageId":{"type":"string","description":"Unique provider ID of the message."},"metadata":{"description":"Additional Custom Information about the channel.","$ref":"#/definitions/ConversationChannelMetadata"}},"description":"Open Channel-specific information that describes the message and the message channel/provider, with additional message information"},"OpenInboundNormalizedMessage":{"type":"object","required":["channel"],"properties":{"channel":{"description":"Channel-specific information that describes the message and the message channel/provider.","$ref":"#/definitions/OpenInboundMessageMessagingChannel"},"text":{"type":"string","description":"Message text."},"content":{"type":"array","description":"List of content elements.","items":{"$ref":"#/definitions/OpenInboundMessageContent"}},"metadata":{"type":"object","description":"Additional metadata about this message to capture non-channel specific data.","additionalProperties":{"type":"string"}}},"description":"Open Messaging rich media message structure"},"ContentButtonResponse":{"type":"object","required":["payload","text","type"],"properties":{"id":{"type":"string","description":"An ID assigned to the button response (Deprecated)."},"type":{"type":"string","description":"Describes the button that resulted in the Button Response.","enum":["Button","DatePicker","QuickReply"]},"text":{"type":"string","description":"The response text from the button click."},"payload":{"type":"string","description":"The response payload associated with the clicked button."}},"description":"Button response object representing the click of a structured message button, such as a quick reply."},"OpenReceiptNormalizedMessage":{"type":"object","required":["channel","direction","id","status","type"],"properties":{"id":{"type":"string","description":"The original unique message Id generated by the messaging platform, that this receipt message is referencing."},"channel":{"description":"Channel-specific information that describes the message and the message channel/provider.","$ref":"#/definitions/OpenMessagingChannel"},"type":{"type":"string","description":"Message type.","enum":["Receipt"]},"status":{"type":"string","description":"Message receipt status.","enum":["Sent","Delivered","Failed","Published","Removed"]},"reasons":{"type":"array","description":"List of reasons for a message receipt that indicates the message has failed. Only used with Failed status.","items":{"$ref":"#/definitions/ConversationReason"}},"isFinalReceipt":{"type":"boolean","description":"Indicates if this is the last message receipt for this message, or if another message receipt can be expected."},"direction":{"type":"string","description":"The direction of the message.","enum":["Inbound","Outbound"]}},"description":"Open Messaging rich media message structure"},"OpenInboundMessagingReceiptChannel":{"type":"object","required":["time","to"],"properties":{"to":{"description":"Information about the recipient the message is intended for.","$ref":"#/definitions/OpenMessagingToRecipient"},"time":{"type":"string","format":"date-time","description":"Original time of the event. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"}},"description":"Open Channel-specific information that describes the message and the message channel/provider."},"OpenInboundNormalizedReceipt":{"type":"object","required":["channel","id","status"],"properties":{"id":{"type":"string","description":"The original unique message Id generated by the messaging platform, that this receipt message is referencing."},"channel":{"description":"Channel-specific information that describes the message and the message channel/provider.","$ref":"#/definitions/OpenInboundMessagingReceiptChannel"},"status":{"type":"string","description":"Message receipt status.","enum":["Sent","Delivered","Failed","Published","Removed"]},"reasons":{"type":"array","description":"List of reasons for a message receipt that indicates the message has failed. Only used with Failed status.","items":{"$ref":"#/definitions/ConversationReason"}},"isFinalReceipt":{"type":"boolean","description":"Indicates if this is the last message receipt for this message, or if another message receipt can be expected."}},"description":"Open Messaging rich media message structure"},"MessageTypingEventRequest":{"type":"object","required":["typing"],"properties":{"typing":{"description":"Typing event","$ref":"#/definitions/ConversationEventTyping"},"dateSent":{"type":"string","format":"date-time","description":"The time when the message typing event was sent. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"}}},"ContentSetting":{"type":"object","properties":{"story":{"description":"Settings relating to facebook and instagram stories feature","$ref":"#/definitions/StorySetting"}}},"EventSetting":{"type":"object","properties":{"typing":{"description":"Settings regarding typing events","$ref":"#/definitions/TypingSetting"}}},"InboundOnlySetting":{"type":"object","properties":{"inbound":{"type":"string","enum":["Enabled","Disabled"]}}},"MediaType":{"type":"object","properties":{"type":{"type":"string","description":"The media type string as defined by RFC 2046. You can define specific types such as 'image/jpeg', 'video/mpeg', or specify wild cards for a range of types, 'image/*', or all types '*/*'. See https://www.iana.org/assignments/media-types/media-types.xhtml for a list of registered media types."}},"description":"Media type definition"},"MediaTypeAccess":{"type":"object","properties":{"inbound":{"type":"array","description":"List of media types allowed for inbound messages from customers. If inbound messages from a customer contain media that is not in this list, the media will be dropped from the outbound message.","items":{"$ref":"#/definitions/MediaType"}},"outbound":{"type":"array","description":"List of media types allowed for outbound messages to customers. If an outbound message is sent that contains media that is not in this list, the message will not be sent.","items":{"$ref":"#/definitions/MediaType"}}},"description":"Media type access definitions"},"MediaTypes":{"type":"object","properties":{"allow":{"description":"Specify allowed media types for inbound and outbound messages. If this field is empty, all inbound and outbound media will be blocked.","$ref":"#/definitions/MediaTypeAccess"}},"description":"Media types"},"MessagingIntegration":{"type":"object","required":["id","messengerType","name","version"],"properties":{"id":{"type":"string","description":"A unique Integration Id","readOnly":true},"name":{"type":"string","description":"The name of the Integration","readOnly":true},"supportedContent":{"description":"Defines the SupportedContent profile configured for an integration","$ref":"#/definitions/SupportedContentReference"},"messagingSetting":{"$ref":"#/definitions/MessagingSettingReference"},"status":{"type":"string","description":"The status of the Integration","readOnly":true,"enum":["Active","Inactive","Error","Starting","Incomplete","Deleting","DeletionFailed"]},"messengerType":{"type":"string","description":"The type of Messaging Integration","readOnly":true,"enum":["sms","facebook","twitter","whatsapp","webmessaging","instagram","open"]},"recipient":{"description":"The recipient associated to the Integration. This recipient is used to associate a flow to an integration","readOnly":true,"$ref":"#/definitions/DomainEntityRef"},"dateCreated":{"type":"string","format":"date-time","description":"Date this Integration was created. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"dateModified":{"type":"string","format":"date-time","description":"Date this Integration was modified. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"createdBy":{"description":"User reference that created this Integration","readOnly":true,"$ref":"#/definitions/DomainEntityRef"},"modifiedBy":{"description":"User reference that last modified this Integration","readOnly":true,"$ref":"#/definitions/DomainEntityRef"},"version":{"type":"integer","format":"int32","description":"Version number required for updates.","readOnly":true},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"MessagingIntegrationEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/MessagingIntegration"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"firstUri":{"type":"string","format":"uri"},"lastUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"previousUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"MessagingSettingReference":{"type":"object","required":["id"],"properties":{"id":{"type":"string","description":"The messaging Setting unique identifier associated with this integration"},"name":{"type":"string","description":"The messaging Setting profile name","readOnly":true},"selfUri":{"type":"string","format":"uri","description":"The messaging Setting profile URI","readOnly":true},"dateCreated":{"type":"string","format":"date-time","description":"Date this messaging Setting was created. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"dateModified":{"type":"string","format":"date-time","description":"Date this messaging Setting was modified. Date time is represented as an ISO-8601 string. 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Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"dateCompleted":{"type":"string","format":"date-time","description":"The timestamp of when the import stopped (either successfully or unsuccessfully). Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"uploadURI":{"type":"string","format":"uri","description":"The URL of the location at which the caller can upload the file to be imported"},"importMode":{"type":"string","description":"The indication of whether the processing should remove rows that don't appear in the import file","enum":["ReplaceAll","Append"]},"errorInformation":{"description":"Any error information, or null of the processing is not in an error state","$ref":"#/definitions/ErrorBody"},"countRecordsUpdated":{"type":"integer","format":"int32","description":"The current count of the number of records processed"},"countRecordsDeleted":{"type":"integer","format":"int32","description":"The current count of the number of records deleted"},"countRecordsFailed":{"type":"integer","format":"int32","description":"The current count of the number of records that failed to import"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}},"description":"State information for an import job of rows to a datatable"},"DataTableImportEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/DataTableImportJob"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"pageCount":{"type":"integer","format":"int32"}}},"DataTablesDomainEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/DataTable"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"firstUri":{"type":"string","format":"uri"},"lastUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"previousUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"DataTableRowEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"type":"object","additionalProperties":{"type":"object"}}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"firstUri":{"type":"string","format":"uri"},"lastUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"previousUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"ServerDate":{"type":"object","properties":{"currentDate":{"type":"string","format":"date-time","description":"Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"}}},"Agent":{"type":"object","properties":{"stage":{"type":"string","description":"The current stage for this agent"}}},"AttemptLimits":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"dateCreated":{"type":"string","format":"date-time","description":"Creation time of the entity. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"dateModified":{"type":"string","format":"date-time","description":"Last modified time of the entity. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"version":{"type":"integer","format":"int32","description":"Required for updates, must match the version number of the most recent update"},"maxAttemptsPerContact":{"type":"integer","format":"int32","description":"The maximum number of times a contact can be called within the resetPeriod. Required if maxAttemptsPerNumber is not defined."},"maxAttemptsPerNumber":{"type":"integer","format":"int32","description":"The maximum number of times a phone number can be called within the resetPeriod. Required if maxAttemptsPerContact is not defined."},"timeZoneId":{"type":"string","description":"If the resetPeriod is TODAY, this specifies the timezone in which TODAY occurs. Required if the resetPeriod is TODAY."},"resetPeriod":{"type":"string","description":"After how long the number of attempts will be set back to 0. Defaults to NEVER.","enum":["NEVER","TODAY"]},"recallEntries":{"type":"object","description":"Configuration for recall attempts.","additionalProperties":{"$ref":"#/definitions/RecallEntry"}},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"RecallEntry":{"type":"object","properties":{"nbrAttempts":{"type":"integer","format":"int32"},"minutesBetweenAttempts":{"type":"integer","format":"int32"}}},"AttemptLimitsEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/AttemptLimits"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"firstUri":{"type":"string","format":"uri"},"lastUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"previousUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"Reaction":{"type":"object","required":["reactionType"],"properties":{"data":{"type":"string","description":"Parameter for this reaction. For transfer_flow, this would be the outbound flow id."},"name":{"type":"string","description":"Name of the parameter for this reaction. For transfer_flow, this would be the outbound flow name."},"reactionType":{"type":"string","description":"The reaction to take for a given call analysis result.","enum":["hangup","transfer","transfer_flow","play_file"]}}},"ResponseSet":{"type":"object","required":["name","responses"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string","description":"The name of the ResponseSet."},"dateCreated":{"type":"string","format":"date-time","description":"Creation time of the entity. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"dateModified":{"type":"string","format":"date-time","description":"Last modified time of the entity. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"version":{"type":"integer","format":"int32","description":"Required for updates, must match the version number of the most recent update"},"responses":{"type":"object","description":"Map of disposition identifiers to reactions. For example: {\"disposition.classification.callable.person\": {\"reactionType\": \"transfer\"}}.","additionalProperties":{"$ref":"#/definitions/Reaction"}},"beepDetectionEnabled":{"type":"boolean","description":"Whether to enable answering machine beep detection"},"amdSpeechDistinguishEnabled":{"type":"boolean","description":"Whether to enable answering machine detection"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"ResponseSetEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/ResponseSet"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"firstUri":{"type":"string","format":"uri"},"lastUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"previousUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"CallableTime":{"type":"object","required":["timeSlots","timeZoneId"],"properties":{"timeSlots":{"type":"array","description":"The time intervals for which it is acceptable to place outbound calls.","items":{"$ref":"#/definitions/CampaignTimeSlot"}},"timeZoneId":{"type":"string","example":"Africa/Abidjan","description":"The time zone for the time slots; for example, Africa/Abidjan"}}},"CallableTimeSet":{"type":"object","required":["callableTimes","name"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string","description":"The name of the CallableTimeSet."},"dateCreated":{"type":"string","format":"date-time","description":"Creation time of the entity. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"dateModified":{"type":"string","format":"date-time","description":"Last modified time of the entity. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"version":{"type":"integer","format":"int32","description":"Required for updates, must match the version number of the most recent update"},"callableTimes":{"type":"array","description":"The list of CallableTimes for which it is acceptable to place outbound calls.","items":{"$ref":"#/definitions/CallableTime"}},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"CampaignTimeSlot":{"type":"object","required":["day","startTime","stopTime"],"properties":{"startTime":{"type":"string","example":"08:00:00","description":"The start time of the interval as an ISO-8601 string, i.e. HH:mm:ss"},"stopTime":{"type":"string","example":"08:00:00","description":"The end time of the interval as an ISO-8601 string, i.e. HH:mm:ss"},"day":{"type":"integer","format":"int32","example":1,"description":"The day of the interval. Valid values: [1-7], representing Monday through Sunday"}}},"CallableTimeSetEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/CallableTimeSet"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"firstUri":{"type":"string","format":"uri"},"lastUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"previousUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"ContactCallbackRequest":{"type":"object","required":["campaignId","contactId","contactListId","phoneColumn","schedule"],"properties":{"campaignId":{"type":"string","description":"Campaign identifier"},"contactListId":{"type":"string","description":"Contact list identifier"},"contactId":{"type":"string","description":"Contact identifier"},"phoneColumn":{"type":"string","description":"Name of the phone column containing the number to be called"},"schedule":{"type":"string","description":"The scheduled time for the callback as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ\", example = \"2016-01-02T16:59:59\""}}},"CampaignDivisionView":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"division":{"description":"The division to which this entity belongs.","$ref":"#/definitions/Division"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"CampaignDivisionViewListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/CampaignDivisionView"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"firstUri":{"type":"string","format":"uri"},"lastUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"previousUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"CallBasic":{"type":"object","properties":{"state":{"type":"string","description":"The connection state of this communication.","enum":["alerting","dialing","contacting","offering","connected","disconnected","terminated","converting","uploading","transmitting","none"]},"initialState":{"type":"string","description":"The initial connection state of this communication.","enum":["alerting","dialing","contacting","offering","connected","disconnected","terminated","converting","uploading","transmitting","none"]},"id":{"type":"string","description":"A globally unique identifier for this communication."},"direction":{"type":"string","description":"The direction of the call","enum":["inbound","outbound"]},"recording":{"type":"boolean","description":"True if this call is being recorded."},"recordingState":{"type":"string","description":"State of recording on this call.","enum":["none","active","paused"]},"muted":{"type":"boolean","description":"True if this call is muted so that remote participants can't hear any audio from this end."},"confined":{"type":"boolean","description":"True if this call is held and the person on this side hears hold music."},"held":{"type":"boolean","description":"True if this call is held and the person on this side hears silence."},"securePause":{"type":"boolean","description":"True when the recording of this call is in secure pause status."},"recordingId":{"type":"string","description":"A globally unique identifier for the recording associated with this call."},"segments":{"type":"array","description":"The time line of the participant's call, divided into activity segments.","items":{"$ref":"#/definitions/Segment"}},"errorInfo":{"$ref":"#/definitions/ErrorInfo"},"disconnectType":{"type":"string","description":"System defined string indicating what caused the communication to disconnect. Will be null until the communication disconnects.","enum":["endpoint","endpoint.donotdisturb","client","system","timeout","transfer","transfer.conference","transfer.consult","transfer.donotdisturb","transfer.forward","transfer.noanswer","transfer.notavailable","transport.failure","error","peer","other","spam","uncallable"]},"startHoldTime":{"type":"string","format":"date-time","description":"The timestamp the call was placed on hold in the cloud clock if the call is currently on hold. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"documentId":{"type":"string","description":"If call is an outbound fax of a document from content management, then this is the id in content management."},"startAlertingTime":{"type":"string","format":"date-time","description":"The timestamp the communication has when it is first put into an alerting state. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"connectedTime":{"type":"string","format":"date-time","description":"The timestamp when this communication was connected in the cloud clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"disconnectedTime":{"type":"string","format":"date-time","description":"The timestamp when this communication disconnected from the conversation in the provider clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"disconnectReasons":{"type":"array","description":"List of reasons that this call was disconnected. This will be set once the call disconnects.","items":{"$ref":"#/definitions/DisconnectReason"}},"faxStatus":{"description":"Extra information on fax transmission.","$ref":"#/definitions/FaxStatus"},"provider":{"type":"string","description":"The source provider for the call."},"scriptId":{"type":"string","description":"The UUID of the script to use."},"peerId":{"type":"string","description":"The id of the peer communication corresponding to a matching leg for this communication."},"uuiData":{"type":"string","description":"User to User Information (UUI) data managed by SIP session application."},"self":{"description":"Address and name data for a call endpoint.","$ref":"#/definitions/Address"},"other":{"description":"Address and name data for a call endpoint.","$ref":"#/definitions/Address"},"wrapup":{"description":"Call wrap up or disposition data.","$ref":"#/definitions/Wrapup"},"afterCallWork":{"description":"After-call work for the communication.","$ref":"#/definitions/AfterCallWork"},"afterCallWorkRequired":{"type":"boolean","description":"Indicates if after-call work is required for a communication. Only used when the ACW Setting is Agent Requested."},"agentAssistantId":{"type":"string","description":"UUID of virtual agent assistant that provide suggestions to the agent participant during the conversation."},"queueMediaSettings":{"description":"Represents the queue settings for this media type.","$ref":"#/definitions/ConversationQueueMediaSettings"},"disposition":{"description":"Call resolution data for Dialer bulk make calls commands.","$ref":"#/definitions/Disposition"}}},"CallbackBasic":{"type":"object","properties":{"state":{"type":"string","description":"The connection state of this communication.","enum":["alerting","dialing","contacting","offering","connected","disconnected","terminated","scheduled","none"]},"initialState":{"type":"string","description":"The initial connection state of this communication.","enum":["alerting","dialing","contacting","offering","connected","disconnected","terminated","scheduled","none"]},"id":{"type":"string","description":"A globally unique identifier for this communication."},"segments":{"type":"array","description":"The time line of the participant's callback, divided into activity segments.","items":{"$ref":"#/definitions/Segment"}},"direction":{"type":"string","description":"The direction of the call","enum":["inbound","outbound"]},"held":{"type":"boolean","description":"True if this call is held and the person on this side hears silence."},"disconnectType":{"type":"string","description":"System defined string indicating what caused the communication to disconnect. Will be null until the communication disconnects.","enum":["endpoint","client","system","timeout","transfer","transfer.conference","transfer.consult","transfer.forward","transfer.noanswer","transfer.notavailable","transport.failure","error","peer","other","spam","uncallable"]},"startHoldTime":{"type":"string","format":"date-time","description":"The timestamp the callback was placed on hold in the cloud clock if the callback is currently on hold. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"dialerPreview":{"description":"The preview data to be used when this callback is a Preview.","$ref":"#/definitions/DialerPreview"},"voicemail":{"description":"The voicemail data to be used when this callback is an ACD voicemail.","$ref":"#/definitions/Voicemail"},"callbackNumbers":{"type":"array","description":"The phone number(s) to use to place the callback.","items":{"type":"string"}},"callbackUserName":{"type":"string","description":"The name of the user requesting a callback."},"scriptId":{"type":"string","description":"The UUID of the script to use."},"externalCampaign":{"type":"boolean","description":"True if the call for the callback uses external dialing."},"skipEnabled":{"type":"boolean","description":"True if the ability to skip a callback should be enabled."},"timeoutSeconds":{"type":"integer","format":"int32","description":"The number of seconds before the system automatically places a call for a callback.  0 means the automatic placement is disabled."},"startAlertingTime":{"type":"string","format":"date-time","description":"The timestamp the communication has when it is first put into an alerting state. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"connectedTime":{"type":"string","format":"date-time","description":"The timestamp when this communication was connected in the cloud clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"disconnectedTime":{"type":"string","format":"date-time","description":"The timestamp when this communication disconnected from the conversation in the provider clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"callbackScheduledTime":{"type":"string","format":"date-time","description":"The timestamp when this communication is scheduled in the provider clock. If this value is missing it indicates the callback will be placed immediately. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"automatedCallbackConfigId":{"type":"string","description":"The id of the config for automatically placing the callback (and handling the disposition). If null, the callback will not be placed automatically but routed to an agent as per normal."},"provider":{"type":"string","description":"The source provider for the callback."},"peerId":{"type":"string","description":"The id of the peer communication corresponding to a matching leg for this communication."},"wrapup":{"description":"Call wrap up or disposition data.","$ref":"#/definitions/Wrapup"},"afterCallWork":{"description":"After-call work for the communication.","$ref":"#/definitions/AfterCallWork"},"afterCallWorkRequired":{"type":"boolean","description":"Indicates if after-call work is required for a communication. Only used when the ACW Setting is Agent Requested."},"callerId":{"type":"string","description":"The phone number displayed to recipients of the phone call. The value should conform to the E164 format."},"callerIdName":{"type":"string","description":"The name displayed to recipients of the phone call."},"queueMediaSettings":{"description":"Represents the queue settings for this media type.","$ref":"#/definitions/ConversationQueueMediaSettings"}}},"CampaignInteraction":{"type":"object","properties":{"id":{"type":"string"},"campaign":{"$ref":"#/definitions/DomainEntityRef"},"agent":{"$ref":"#/definitions/DomainEntityRef"},"contact":{"$ref":"#/definitions/DomainEntityRef"},"destinationAddress":{"type":"string"},"activePreviewCall":{"type":"boolean","description":"Boolean value if there is an active preview call on the interaction"},"lastActivePreviewWrapupTime":{"type":"string","format":"date-time","description":"The time when the last preview of the interaction was wrapped up. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"creationTime":{"type":"string","format":"date-time","description":"The time when dialer created the interaction. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"callPlacedTime":{"type":"string","format":"date-time","description":"The time when the agent or system places the call. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"callRoutedTime":{"type":"string","format":"date-time","description":"The time when the agent was connected to the call. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"previewConnectedTime":{"type":"string","format":"date-time","description":"The time when the customer and routing participant are connected. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"queue":{"$ref":"#/definitions/DomainEntityRef"},"script":{"$ref":"#/definitions/DomainEntityRef"},"disposition":{"type":"string","description":"Describes what happened with call analysis for instance: disposition.classification.callable.person, disposition.classification.callable.noanswer","enum":["DISCONNECT","LIVE_VOICE","BUSY","MACHINE","NO_ANSWER","SIT_CALLABLE","SIT_UNCALLABLE","FAX"]},"callerName":{"type":"string"},"callerAddress":{"type":"string"},"previewPopDeliveredTime":{"type":"string","format":"date-time","description":"Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"conversation":{"$ref":"#/definitions/ConversationBasic"},"dialerSystemParticipantId":{"type":"string","description":"conversation participant id that is the dialer system participant to monitor the call from dialer perspective"},"dialingMode":{"type":"string"},"skills":{"type":"array","description":"Any skills that are attached to the call for routing","uniqueItems":true,"items":{"$ref":"#/definitions/DomainEntityRef"}}}},"CampaignInteractions":{"type":"object","properties":{"campaign":{"$ref":"#/definitions/DomainEntityRef"},"pendingInteractions":{"type":"array","items":{"$ref":"#/definitions/CampaignInteraction"}},"proceedingInteractions":{"type":"array","items":{"$ref":"#/definitions/CampaignInteraction"}},"previewingInteractions":{"type":"array","items":{"$ref":"#/definitions/CampaignInteraction"}},"interactingInteractions":{"type":"array","items":{"$ref":"#/definitions/CampaignInteraction"}},"scheduledInteractions":{"type":"array","items":{"$ref":"#/definitions/CampaignInteraction"}}}},"ConversationBasic":{"type":"object","required":["startTime"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"externalTag":{"type":"string","description":"The external tag associated with the conversation."},"startTime":{"type":"string","format":"date-time","description":"The time when the conversation started. This will be the time when the first participant joined the conversation. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"endTime":{"type":"string","format":"date-time","description":"The time when the conversation ended. This will be the time when the last participant left the conversation, or null when the conversation is still active. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"divisions":{"type":"array","description":"Identifiers of divisions associated with this conversation","items":{"$ref":"#/definitions/ConversationDivisionMembership"}},"securePause":{"type":"boolean","description":"True when the recording of this conversation is in secure pause status."},"utilizationLabelId":{"type":"string","description":"An optional label that categorizes the conversation.  Max-utilization settings can be configured at a per-label level"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true},"participants":{"type":"array","readOnly":true,"items":{"$ref":"#/definitions/ParticipantBasic"}}}},"ParticipantBasic":{"type":"object","properties":{"id":{"type":"string","description":"A globally unique identifier for this conversation."},"startTime":{"type":"string","format":"date-time","description":"The timestamp when this participant joined the conversation in the provider clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"endTime":{"type":"string","format":"date-time","description":"The timestamp when this participant disconnected from the conversation in the provider clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"connectedTime":{"type":"string","format":"date-time","description":"The timestamp when this participant was connected to the conversation in the provider clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"name":{"type":"string","description":"A human readable name identifying the participant."},"userUri":{"type":"string","description":"If this participant represents a user, then this will be an URI that can be used to fetch the user."},"userId":{"type":"string","description":"If this participant represents a user, then this will be the globally unique identifier for the user."},"externalContactId":{"type":"string","description":"If this participant represents an external contact, then this will be the globally unique identifier for the external contact."},"externalOrganizationId":{"type":"string","description":"If this participant represents an external org, then this will be the globally unique identifier for the external org."},"queueId":{"type":"string","description":"If present, the queue id that the communication channel came in on."},"groupId":{"type":"string","description":"If present, group of users the participant represents."},"teamId":{"type":"string","description":"The team id that this participant is a member of when added to the conversation."},"queueName":{"type":"string","description":"If present, the queue name that the communication channel came in on."},"purpose":{"type":"string","description":"A well known string that specifies the purpose of this participant."},"participantType":{"type":"string","description":"A well known string that specifies the type of this participant."},"consultParticipantId":{"type":"string","description":"If this participant is part of a consult transfer, then this will be the participant id of the participant being transferred."},"address":{"type":"string","description":"The address for the this participant. For a phone call this will be the ANI."},"ani":{"type":"string","description":"The address for the this participant. For a phone call this will be the ANI."},"aniName":{"type":"string","description":"The ani-based name for this participant."},"dnis":{"type":"string","description":"The address for the this participant. For a phone call this will be the ANI."},"locale":{"type":"string","description":"An ISO 639 language code specifying the locale for this participant"},"wrapupRequired":{"type":"boolean","description":"True iff this participant is required to enter wrapup for this conversation."},"wrapupPrompt":{"type":"string","description":"This field controls how the UI prompts the agent for a wrapup.","enum":["mandatory","optional","agentRequested","timeout","forcedTimeout"]},"wrapupTimeoutMs":{"type":"integer","format":"int32","description":"Specifies how long a timed ACW session will last."},"wrapupSkipped":{"type":"boolean","description":"The UI sets this field when the agent chooses to skip entering a wrapup for this participant."},"wrapup":{"description":"Call wrap up or disposition data.","$ref":"#/definitions/Wrapup"},"mediaRoles":{"type":"array","description":"List of roles this participant's media has had on the conversation, ie monitor, coach, etc.","items":{"type":"string"}},"conversationRoutingData":{"description":"Information on how a communication should be routed to an agent.","$ref":"#/definitions/ConversationRoutingData"},"alertingTimeoutMs":{"type":"integer","format":"int32","description":"Specifies how long the agent has to answer an interaction before being marked as not responding."},"monitoredParticipantId":{"type":"string","description":"If this participant is a monitor, then this will be the id of the participant that is being monitored."},"coachedParticipantId":{"type":"string","description":"If this participant is a coach, then this will be the id of the participant that is being coached."},"attributes":{"type":"object","description":"Additional participant attributes","additionalProperties":{"type":"string"}},"calls":{"type":"array","items":{"$ref":"#/definitions/CallBasic"}},"callbacks":{"type":"array","items":{"$ref":"#/definitions/CallbackBasic"}},"chats":{"type":"array","items":{"$ref":"#/definitions/ConversationChat"}},"cobrowsesessions":{"type":"array","items":{"$ref":"#/definitions/Cobrowsesession"}},"emails":{"type":"array","items":{"$ref":"#/definitions/Email"}},"messages":{"type":"array","items":{"$ref":"#/definitions/Message"}},"screenshares":{"type":"array","items":{"$ref":"#/definitions/Screenshare"}},"socialExpressions":{"type":"array","items":{"$ref":"#/definitions/SocialExpression"}},"videos":{"type":"array","items":{"$ref":"#/definitions/Video"}},"evaluations":{"type":"array","items":{"$ref":"#/definitions/Evaluation"}},"screenRecordingState":{"type":"string","description":"The current screen recording state for this participant.","enum":["requested","active","paused","stopped","error","timeout"]},"flaggedReason":{"type":"string","description":"The reason specifying why participant flagged the conversation.","enum":["general"]},"startAcwTime":{"type":"string","format":"date-time","description":"The timestamp when this participant started after-call work. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"endAcwTime":{"type":"string","format":"date-time","description":"The timestamp when this participant ended after-call work. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"bargedParticipantId":{"type":"string","description":"If this participant barged in a participant's call, then this will be the id of the targeted participant."}}},"CampaignOutboundLinesAllocation":{"type":"object","properties":{"campaign":{"description":"The Campaign","$ref":"#/definitions/DomainEntityRef"},"campaignWeight":{"type":"integer","format":"int32","description":"The relative weight of the campaign"},"linesAssigned":{"type":"integer","format":"int32","description":"The number of lines dynamically assigned to the campaign"},"legacyWeight":{"type":"boolean","description":"true if relative weight of the campaign is not explicitly specified, false otherwise"}}},"CampaignOutboundLinesDistribution":{"type":"object","properties":{"campaign":{"description":"The Campaign for which dialing group distribution information was requested","$ref":"#/definitions/AddressableEntityRef"},"maxOutboundLineCount":{"type":"integer","format":"int32","description":"Maximum outbound calls that can be placed for Campaign's Edge Group or Site"},"maxLineUtilization":{"type":"number","description":"Maximum ratio of dialer calls to Campaign's Edge Group or Site capacity"},"availableOutboundLines":{"type":"integer","format":"int32","description":"Number of available outbound lines in Campaign's Edge Group or Site"},"reservedLines":{"type":"integer","format":"int32","description":"Number of reserved outbound lines in Campaign's Edge Group or Site"},"campaignsWithReservedLines":{"type":"array","description":"Information about campaigns with reserving lines in Campaign's Edge Group or Site","items":{"$ref":"#/definitions/CampaignOutboundLinesReservation"}},"campaignsWithDynamicallyAllocatedLines":{"type":"array","description":"Information about campaigns using dynamic lines allocation in Campaign's Edge Group or Site","items":{"$ref":"#/definitions/CampaignOutboundLinesAllocation"}}},"description":"Lines distribution information or Campaign's Edge Group or Site"},"CampaignOutboundLinesReservation":{"type":"object","properties":{"campaign":{"description":"The Campaign","$ref":"#/definitions/DomainEntityRef"},"linesReserved":{"type":"integer","format":"int32","description":"The number of lines reserved for the campaign"}}},"CampaignProgress":{"type":"object","required":["campaign","contactList"],"properties":{"campaign":{"description":"Identifier of the campaign","$ref":"#/definitions/DomainEntityRef"},"contactList":{"description":"Identifier of the contact list","$ref":"#/definitions/DomainEntityRef"},"numberOfContactsCalled":{"type":"integer","format":"int64","description":"Number of contacts called during the campaign","readOnly":true},"numberOfContactsMessaged":{"type":"integer","format":"int64","description":"Number of contacts messaged during the campaign","readOnly":true},"totalNumberOfContacts":{"type":"integer","format":"int64","description":"Total number of contacts in the campaign","readOnly":true},"percentage":{"type":"integer","format":"int64","description":"Percentage of contacts processed during the campaign","readOnly":true},"numberOfContactsSkipped":{"type":"object","description":"Number of contacts skipped during the campaign","readOnly":true,"additionalProperties":{"type":"integer","format":"int32"}}}},"CampaignPatchRequest":{"type":"object","properties":{"outboundLineCount":{"type":"integer","format":"int32","description":"The number of outbound lines to be concurrently dialed."},"abandonRate":{"type":"number","description":"The targeted compliance abandon rate percentage"},"maxCallsPerAgent":{"type":"number","description":"The maximum number of calls that can be placed per agent on this campaign"},"dynamicLineBalancingSettings":{"description":"Dynamic line balancing settings","$ref":"#/definitions/DynamicLineBalancingSettingsPatchRequest"},"queue":{"description":"The Queue for this Campaign to route calls to.","$ref":"#/definitions/AddressableEntityRef"}},"description":"Campaign patch request"},"DynamicLineBalancingSettingsPatchRequest":{"type":"object","properties":{"enabled":{"type":"boolean","description":"Indicates that this campaign is subject of dynamic line balancing"},"relativeWeight":{"type":"integer","format":"int32","description":"Relative weight of this campaign in dynamic line balancing"}}},"AgentOwnedMappingPreview":{"type":"object","properties":{"agentOwnedColumn":{"type":"string","description":"The raw value of the agent-owned column","readOnly":true},"email":{"type":"string","description":"The email address of the user, if it exists","readOnly":true},"userId":{"type":"string","description":"The id of the user, if it exists","readOnly":true},"exists":{"type":"boolean","description":"Whether the user exists","readOnly":true},"isQueueMember":{"type":"boolean","description":"Whether the user is a member of the campaign's queue","readOnly":true},"recordCount":{"type":"integer","format":"int32","description":"The number of contact records whose agent-owned column matches the raw value","readOnly":true}}},"AgentOwnedMappingPreviewListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/AgentOwnedMappingPreview"}}}},"CallableContactsDiagnostic":{"type":"object","properties":{"attemptLimits":{"description":"Attempt limits for the campaign's contact list","readOnly":true,"$ref":"#/definitions/DomainEntityRef"},"dncLists":{"type":"array","description":"Do not call lists for the campaign","readOnly":true,"items":{"$ref":"#/definitions/DomainEntityRef"}},"callableTimeSet":{"description":"Callable time sets for the campaign","readOnly":true,"$ref":"#/definitions/DomainEntityRef"},"ruleSets":{"type":"array","description":"Rule sets for the campaign","readOnly":true,"items":{"$ref":"#/definitions/DomainEntityRef"}}}},"CampaignDiagnostics":{"type":"object","properties":{"callableContacts":{"description":"Campaign properties that can impact which contacts are callable","readOnly":true,"$ref":"#/definitions/CallableContactsDiagnostic"},"queueUtilizationDiagnostic":{"description":"Information regarding the campaign's queue","readOnly":true,"$ref":"#/definitions/QueueUtilizationDiagnostic"},"ruleSetDiagnostics":{"type":"array","description":"Information regarding the campaign's rule sets","readOnly":true,"items":{"$ref":"#/definitions/RuleSetDiagnostic"}},"outstandingInteractionsCount":{"type":"integer","format":"int32","description":"Current number of outstanding interactions on the campaign","readOnly":true},"scheduledInteractionsCount":{"type":"integer","format":"int32","description":"Current number of scheduled interactions on the campaign","readOnly":true},"timeZoneRescheduledCallsCount":{"type":"integer","format":"int32","description":"Current number of time zone rescheduled calls on the campaign","readOnly":true},"filteredOutContactsCount":{"type":"integer","format":"int32","description":"Number of contacts that don't match filter. This is currently supported only for Campaigns with dynamic filter on.","readOnly":true},"campaignSkillStatistics":{"description":"Information regarding the campaign's skills","readOnly":true,"$ref":"#/definitions/CampaignSkillStatistics"}}},"CampaignSkillStatistics":{"type":"object","properties":{"skillCombinations":{"type":"integer","format":"int32","description":"Number of available skill combinations for the campaign","readOnly":true},"eligibleSkilledAgents":{"type":"integer","format":"int32","description":"Number of eligible agents with skills for campaign","readOnly":true}}},"QueueUtilizationDiagnostic":{"type":"object","properties":{"queue":{"description":"Identifier of the queue","readOnly":true,"$ref":"#/definitions/DomainEntityRef"},"usersInQueue":{"type":"integer","format":"int32","description":"The number of users joined to the queue","readOnly":true},"activeUsersInQueue":{"type":"integer","format":"int32","description":"The number of users active on the queue","readOnly":true},"usersOnQueue":{"type":"integer","format":"int32","description":"The number of users with a status of on-queue","readOnly":true},"usersNotUtilized":{"type":"integer","format":"int32","description":"The number of users in the queue currently not engaged","readOnly":true},"usersOnQueueWithStation":{"type":"integer","format":"int32","description":"The number of users in the queue with a station","readOnly":true},"usersOnACampaignCall":{"type":"integer","format":"int32","description":"The number of users currently engaged in a campaign call","readOnly":true},"usersOnDifferentEdgeGroup":{"type":"integer","format":"int32","description":"The number of users whose station is homed to an edge different from the campaign","readOnly":true},"usersOnANonCampaignCall":{"type":"integer","format":"int32","description":"The number of users currently engaged in a communication that is not part of the campaign","readOnly":true}}},"RuleSetDiagnostic":{"type":"object","properties":{"ruleSet":{"description":"A campaign rule set","readOnly":true,"$ref":"#/definitions/DomainEntityRef"},"warnings":{"type":"array","description":"Diagnostic warnings for the rule set","readOnly":true,"items":{"type":"string","enum":["WRAPUP_CODE_NOT_IN_QUEUE","CONTACT_ATTRIBUTE_NOT_IN_CONTACT_LIST","NO_DNC_LIST_FOR_APPEND","PHONE_CONDITIONS_WITH_MULTICOLUMN_PREVIEW"]}}}},"CampaignRule":{"type":"object","required":["campaignRuleActions","campaignRuleConditions","campaignRuleEntities","name"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string","description":"The name of the CampaignRule."},"dateCreated":{"type":"string","format":"date-time","description":"Creation time of the entity. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"dateModified":{"type":"string","format":"date-time","description":"Last modified time of the entity. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"version":{"type":"integer","format":"int32","description":"Required for updates, must match the version number of the most recent update"},"campaignRuleEntities":{"description":"The list of entities that this CampaignRule monitors.","$ref":"#/definitions/CampaignRuleEntities"},"campaignRuleConditions":{"type":"array","description":"The list of conditions that are evaluated on the entities.","items":{"$ref":"#/definitions/CampaignRuleCondition"}},"campaignRuleActions":{"type":"array","description":"The list of actions that are executed if the conditions are satisfied.","items":{"$ref":"#/definitions/CampaignRuleAction"}},"matchAnyConditions":{"type":"boolean"},"enabled":{"type":"boolean","description":"Whether or not this CampaignRule is currently enabled. Required on updates."},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"CampaignRuleAction":{"type":"object","required":["actionType","campaignRuleActionEntities"],"properties":{"id":{"type":"string"},"parameters":{"description":"The parameters for the CampaignRuleAction. Required for certain actionTypes.","$ref":"#/definitions/CampaignRuleParameters"},"actionType":{"type":"string","description":"The action to take on the campaignRuleActionEntities.","enum":["turnOnCampaign","turnOffCampaign","turnOnSequence","turnOffSequence","setCampaignPriority","recycleCampaign","setCampaignDialingMode","setCampaignAbandonRate","setCampaignNumberOfLines","setCampaignWeight","setCampaignMaxCallsPerAgent","changeCampaignQueue"]},"campaignRuleActionEntities":{"description":"The list of entities that this action will apply to.","$ref":"#/definitions/CampaignRuleActionEntities"}}},"CampaignRuleActionEntities":{"type":"object","properties":{"campaigns":{"type":"array","description":"The list of campaigns for a CampaignRule to monitor. Required if the CampaignRule has any conditions that run on a campaign.","items":{"$ref":"#/definitions/DomainEntityRef"}},"sequences":{"type":"array","description":"The list of sequences for a CampaignRule to monitor. Required if the CampaignRule has any conditions that run on a sequence.","items":{"$ref":"#/definitions/DomainEntityRef"}},"useTriggeringEntity":{"type":"boolean","description":"If true, the CampaignRuleAction will apply to the same entity that triggered the CampaignRuleCondition."}}},"CampaignRuleCondition":{"type":"object","required":["conditionType","parameters"],"properties":{"id":{"type":"string"},"parameters":{"description":"The parameters for the CampaignRuleCondition.","$ref":"#/definitions/CampaignRuleParameters"},"conditionType":{"type":"string","description":"The type of condition to evaluate.","enum":["campaignProgress","campaignAgents","campaignRecordsAttempted","campaignBusinessSuccess","campaignBusinessFailure","campaignBusinessNeutral","campaignValidAttempts","campaignRightPartyContacts"]}}},"CampaignRuleConditionGroup":{"type":"object","required":["conditions","matchAnyConditions"],"properties":{"matchAnyConditions":{"type":"boolean","description":"Whether or not this condition group should be evaluated as true if any of sub conditions is matched"},"conditions":{"type":"array","description":"The parameters for the CampaignRuleCondition.","items":{"$ref":"#/definitions/CampaignRuleCondition"}}}},"CampaignRuleEntities":{"type":"object","properties":{"campaigns":{"type":"array","description":"The list of campaigns for a CampaignRule to monitor. Required if the CampaignRule has any conditions that run on a campaign.","items":{"$ref":"#/definitions/DomainEntityRef"}},"sequences":{"type":"array","description":"The list of sequences for a CampaignRule to monitor. Required if the CampaignRule has any conditions that run on a sequence.","items":{"$ref":"#/definitions/DomainEntityRef"}}}},"CampaignRuleParameters":{"type":"object","properties":{"operator":{"type":"string","description":"The operator for comparison. Required for a CampaignRuleCondition.","enum":["equals","greaterThan","greaterThanEqualTo","lessThan","lessThanEqualTo"]},"value":{"type":"string","description":"The value for comparison. Required for a CampaignRuleCondition."},"priority":{"type":"string","description":"The priority to set a campaign to. Required for the 'setCampaignPriority' action.","enum":["1","2","3","4","5"]},"dialingMode":{"type":"string","description":"The dialing mode to set a campaign to. Required for the 'setCampaignDialingMode' action.","enum":["agentless","preview","power","predictive","progressive","external"]},"abandonRate":{"type":"number","description":"The abandon rate to set a campaign to. Required for the 'setCampaignAbandonRate' action."},"outboundLineCount":{"type":"integer","format":"int32","description":"The  number of outbound lines to set a campaign to. Required for the 'setCampaignNumberOfLines' action."},"relativeWeight":{"type":"integer","format":"int32","description":"The relative weight to set a campaign to. Required for the 'setCampaignWeight' action."},"maxCallsPerAgent":{"type":"number","description":"The maximum number of calls per agent to set a campaign to. Required for the 'setCampaignMaxCallsPerAgent' action."},"queue":{"description":"The queue a campaign to. Required for the 'changeCampaignQueue' action.","$ref":"#/definitions/DomainEntityRef"}}},"CampaignRuleEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/CampaignRule"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"firstUri":{"type":"string","format":"uri"},"lastUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"previousUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"Alteration":{"type":"object","properties":{"type":{"type":"string","description":"Range type (Exclusion: used to exclude a specific time within the recurrence. Inclusion: used to include a specific time within the recurrence which will execute in addition to the normal recurrence. If both an exclusion and inclusion are specified, the inclusion will take precedence over the exclusion.)","enum":["Exclusion","Inclusion"]},"start":{"type":"string","example":"2023-12-21T16:30:25","description":"The start date of an alteration range as an ISO-8601 string"},"end":{"type":"string","example":"2023-12-21T16:30:25","description":"The end date of an alteration range as an ISO-8601 string"}}},"CampaignSchedule":{"type":"object","required":["campaign","intervals","timeZone"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"dateCreated":{"type":"string","format":"date-time","description":"Creation time of the entity. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"dateModified":{"type":"string","format":"date-time","description":"Last modified time of the entity. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"version":{"type":"integer","format":"int32","description":"Required for updates, must match the version number of the most recent update"},"intervals":{"type":"array","description":"A list of intervals during which to run the associated Campaign.","items":{"$ref":"#/definitions/ScheduleInterval"}},"timeZone":{"type":"string","example":"Africa/Abidjan","description":"The time zone for this CampaignSchedule. For example, Africa/Abidjan."},"campaign":{"description":"The Campaign that this CampaignSchedule is for.","$ref":"#/definitions/DomainEntityRef"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"NextOccurrenceDetails":{"type":"object","properties":{"startOccurrenceDetails":{"description":"The details for the next start occurrence for the recurrence.","$ref":"#/definitions/OccurrenceDetails"},"endOccurrenceDetails":{"description":"The details for the next end occurrence for the recurrence.","$ref":"#/definitions/OccurrenceDetails"}}},"OccurrenceDetails":{"type":"object","properties":{"dateOfNextOccurrence":{"type":"string","format":"date-time","example":"2023-12-21T16:30:25.00Z","description":"The date of the next start or end occurrence for the recurrence as an ISO-8601 string"},"numberOfOccurrences":{"type":"integer","format":"int32","description":"The number of start or end occurrences that have been processed for the recurrence."}}},"Pattern":{"type":"object","required":["interval","type"],"properties":{"type":{"type":"string","description":"Pattern type (Daily/Weekly)","enum":["Daily","Weekly"]},"interval":{"type":"integer","format":"int32","description":"The interval of days between the occurrences for Daily pattern type, and weeks between the occurrences for Weekly"},"daysOfWeek":{"type":"array","description":"The day(s) of week the occurrence should be repeated. Required to set for Weekly pattern type. E.g. [\"Monday\", \"Wednesday\"]","items":{"type":"string","enum":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]}}}},"Range":{"type":"object","required":["type"],"properties":{"type":{"type":"string","description":"Range type (NoEnd: without an end date. EndDate: with an end date. Numbered: with a specific number of occurrences)","enum":["NoEnd","EndDate","Numbered"]},"end":{"type":"string","example":"2023-12-21T16:30:25","description":"The end date time of the last occurrence of the range as an ISO-8601 string. Required for EndDate range type."},"numberOfOccurrences":{"type":"integer","format":"int32","description":"The number of times the schedule will be repeated, e.g: 2. Required to set for Numbered range type."}}},"Reoccurrence":{"type":"object","required":["end","pattern","range","start","timeZone"],"properties":{"id":{"type":"string"},"start":{"type":"string","example":"2023-11-21T16:30:25","description":"The start date time of the initial occurrence as an ISO-8601 string in the format YYYY-MM-DDThh:mm:ss"},"end":{"type":"string","example":"2023-11-21T16:30:25","description":"The end date time of the initial occurrence as an ISO-8601 string in the format YYYY-MM-DDThh:mm:ss"},"timeZone":{"type":"string","example":"America/New_York","description":"The time zone for the recurrence. The time zone of the recurrence is determined by prioritizing the recurrence's time zone if specified, then the schedule's time zone if set, and finally defaulting to UTC if neither defines a time zone."},"pattern":{"description":"The schedule pattern e.g.: Daily/Weekly","$ref":"#/definitions/Pattern"},"range":{"description":"The schedule range e.g.: EndDate/NoEnd/Numbered","$ref":"#/definitions/Range"},"alterations":{"type":"array","description":"Modifications to the original recurrence schedule (Exclusions/Inclusions)","items":{"$ref":"#/definitions/Alteration"}},"nextOccurrenceDetails":{"description":"The next occurrence details for the next start and end occurrences for the recurrence","readOnly":true,"$ref":"#/definitions/NextOccurrenceDetails"}}},"ScheduleInterval":{"type":"object","required":["end","start"],"properties":{"start":{"type":"string","description":"The scheduled start time as an ISO-8601 string, i.e yyyy-MM-ddTHH:mm:ss.SSSZ"},"end":{"type":"string","description":"The scheduled end time as an ISO-8601 string, i.e. yyyy-MM-ddTHH:mm:ss.SSSZ"}}},"CampaignBusinessCategoryMetrics":{"type":"object","properties":{"successCount":{"type":"integer","format":"int32","description":"Number of calls categorized as business success"},"neutralCount":{"type":"integer","format":"int32","description":"Number of calls categorized as business neutral"},"failureCount":{"type":"integer","format":"int32","description":"Number of calls categorized as business failure"}}},"CampaignLinesUtilization":{"type":"object","properties":{"assignedOutboundLines":{"type":"integer","format":"int32","description":"Number of outbound lines assigned to the campaign"},"totalAvailableOutboundLines":{"type":"integer","format":"int32","description":"Total number of available outbound lines in Campaign's Edge Group or Site"}}},"CampaignStats":{"type":"object","properties":{"contactRate":{"description":"Information regarding the campaign's connect rate","readOnly":true,"$ref":"#/definitions/ConnectRate"},"idleAgents":{"type":"integer","format":"int32","description":"Number of available agents not currently being utilized","readOnly":true},"effectiveIdleAgents":{"type":"number","format":"double","description":"Number of effective available agents not currently being utilized","readOnly":true},"adjustedCallsPerAgent":{"type":"number","format":"double","description":"Calls per agent adjusted by pace","readOnly":true},"outstandingCalls":{"type":"integer","format":"int32","description":"Number of campaign calls currently ongoing","readOnly":true},"scheduledCalls":{"type":"integer","format":"int32","description":"Number of campaign calls currently scheduled","readOnly":true},"timeZoneRescheduledCalls":{"type":"integer","format":"int32","description":"Number of campaign calls currently timezone rescheduled","readOnly":true},"filteredOutContactsCount":{"type":"integer","format":"int32","description":"Number of contacts that don't match filter. This is currently supported only for Campaigns with dynamic filter on.","readOnly":true},"linesUtilization":{"description":"Information on the campaign's lines utilization","readOnly":true,"$ref":"#/definitions/CampaignLinesUtilization"}}},"ConnectRate":{"type":"object","properties":{"attempts":{"type":"integer","format":"int64","description":"Number of call attempts made","readOnly":true},"connects":{"type":"integer","format":"int64","description":"Number of calls with a live voice detected","readOnly":true},"connectRatio":{"type":"number","format":"double","description":"Ratio of connects to attempts","readOnly":true}}},"CampaignEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/Campaign"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"firstUri":{"type":"string","format":"uri"},"lastUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"previousUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"CommonCampaignDivisionView":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string","description":"The name of the Campaign."},"division":{"description":"The division to which this entity belongs.","$ref":"#/definitions/Division"},"mediaType":{"type":"string","description":"The media type used for this campaign.","enum":["email","sms","voice"]},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"CommonCampaignDivisionViewEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/CommonCampaignDivisionView"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"firstUri":{"type":"string","format":"uri"},"lastUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"previousUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"CommonCampaign":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string","description":"The name of the Campaign."},"division":{"description":"The division to which this entity belongs.","$ref":"#/definitions/Division"},"mediaType":{"type":"string","description":"The media type used for this campaign.","enum":["email","sms","voice"]},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"CommonCampaignEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/CommonCampaign"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"firstUri":{"type":"string","format":"uri"},"lastUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"previousUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"ContactListDivisionView":{"type":"object","required":["columnNames"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"division":{"description":"The division to which this entity belongs.","$ref":"#/definitions/Division"},"columnNames":{"type":"array","description":"The names of the contact data columns.","items":{"type":"string"}},"phoneColumns":{"type":"array","description":"Indicates which columns are phone numbers.","items":{"$ref":"#/definitions/ContactPhoneNumberColumn"}},"emailColumns":{"type":"array","description":"Indicates which columns are email addresses.","items":{"$ref":"#/definitions/EmailColumn"}},"importStatus":{"description":"The status of the import process.","readOnly":true,"$ref":"#/definitions/ImportStatus"},"size":{"type":"integer","format":"int64","description":"The number of contacts in the ContactList.","readOnly":true},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"ContactPhoneNumberColumn":{"type":"object","required":["columnName","type"],"properties":{"columnName":{"type":"string","description":"The name of the phone column."},"type":{"type":"string","description":"Indicates the type of the phone column. For example, 'cell' or 'home'."},"callableTimeColumn":{"type":"string","description":"A column that indicates the timezone to use for a given contact when checking callable times. Not allowed if 'automaticTimeZoneMapping' is set to true."}}},"EmailColumn":{"type":"object","required":["columnName","type"],"properties":{"columnName":{"type":"string","description":"The name of the email column."},"type":{"type":"string","description":"Indicates the type of the email column. For example, 'work' or 'personal'."},"contactableTimeColumn":{"type":"string","description":"A column that indicates the timezone to use for a given contact when checking contactable times."}}},"ImportStatus":{"type":"object","required":["completedRecords","percentComplete","state","totalRecords"],"properties":{"state":{"type":"string","description":"current status of the import","readOnly":true,"enum":["IN_PROGRESS","FAILED"]},"totalRecords":{"type":"integer","format":"int64","description":"total number of records to be imported","readOnly":true},"completedRecords":{"type":"integer","format":"int64","description":"number of records finished importing","readOnly":true},"percentComplete":{"type":"integer","format":"int32","description":"percentage of records finished importing","readOnly":true},"failureReason":{"type":"string","description":"if the import has failed, the reason for the failure","readOnly":true},"targetContactListIds":{"type":"array","description":"The contact list Ids for target contact lists.","readOnly":true,"items":{"type":"string"}},"listNamePrefix":{"type":"string","description":"The prefix for the contact list name","readOnly":true}}},"ContactListDivisionViewListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/ContactListDivisionView"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"firstUri":{"type":"string","format":"uri"},"lastUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"previousUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"ContactBulkSearchCriteria":{"type":"object","properties":{"clauses":{"type":"array","description":"Groups of conditions to filter the contacts by.","items":{"$ref":"#/definitions/ContactListFilterClause"}},"filterType":{"type":"string","description":"How to join clauses together.","enum":["AND","OR"]}}},"ContactListFilterClause":{"type":"object","properties":{"filterType":{"type":"string","description":"How to join predicates together.","enum":["AND","OR"]},"predicates":{"type":"array","description":"Conditions to filter the contacts by.","items":{"$ref":"#/definitions/ContactListFilterPredicate"}}}},"ContactListFilterPredicate":{"type":"object","properties":{"column":{"type":"string","description":"Contact list column from the ContactListFilter's contactList."},"columnType":{"type":"string","description":"The type of data in the contact column.","enum":["numeric","alphabetic"]},"operator":{"type":"string","description":"The operator for this ContactListFilterPredicate.","enum":["EQUALS","LESS_THAN","LESS_THAN_EQUALS","GREATER_THAN","GREATER_THAN_EQUALS","CONTAINS","BEGINS_WITH","ENDS_WITH","BEFORE","AFTER","BETWEEN","IN"]},"value":{"type":"string","description":"Value with which to compare the contact's data. This could be text, a number, or a relative time. A value for relative time should follow the format PxxDTyyHzzM, where xx, yy, and zz specify the days, hours and minutes. For example, a value of P01DT08H30M corresponds to 1 day, 8 hours, and 30 minutes from now. To specify a time in the past, include a negative sign before each numeric value. For example, a value of P-01DT-08H-30M corresponds to 1 day, 8 hours, and 30 minutes in the past. You can also do things like P01DT00H-30M, which would correspond to 23 hours and 30 minutes from now (1 day - 30 minutes)."},"range":{"description":"A range of values. Required for operators BETWEEN and IN.","$ref":"#/definitions/ContactListFilterRange"},"inverted":{"type":"boolean","description":"Inverts the result of the predicate (i.e., if the predicate returns true, inverting it will return false)."}}},"ContactListFilterRange":{"type":"object","properties":{"min":{"type":"string","description":"The minimum value of the range. Required for the operator BETWEEN."},"max":{"type":"string","description":"The maximum value of the range. Required for the operator BETWEEN."},"minInclusive":{"type":"boolean","description":"Whether or not to include the minimum in the range."},"maxInclusive":{"type":"boolean","description":"Whether or not to include the maximum in the range."},"inSet":{"type":"array","description":"A set of values that the contact data should be in. Required for the IN operator.","uniqueItems":true,"items":{"type":"string"}}}},"ContactsExportRequest":{"type":"object","properties":{"contactListFilterId":{"type":"string","description":"Contact List Filter ID."},"criteria":{"description":"Criteria to filter the contacts by.","$ref":"#/definitions/ContactBulkSearchCriteria"},"contactIds":{"type":"array","description":"Contact IDs to be exported.","items":{"type":"string"}}}},"ExportUri":{"type":"object","properties":{"uri":{"type":"string"},"exportTimestamp":{"type":"string","format":"date-time","description":"Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"}}},"CallRecord":{"type":"object","properties":{"lastAttempt":{"type":"string","format":"date-time","description":"Timestamp of the last attempt to reach this number. Date time is represented as an ISO-8601 string. 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For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"}}},"PhoneNumberStatus":{"type":"object","properties":{"callable":{"type":"boolean","description":"Indicates whether or not a phone number is callable."}}},"ContactListFilter":{"type":"object","required":["name"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string","description":"The name of the list."},"dateCreated":{"type":"string","format":"date-time","description":"Creation time of the entity. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"dateModified":{"type":"string","format":"date-time","description":"Last modified time of the entity. Date time is represented as an ISO-8601 string. 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Only allowed if 'automaticTimeZoneMapping' is set to true."},"columnDataTypeSpecifications":{"type":"array","description":"The settings of the columns selected for dynamic queueing","items":{"$ref":"#/definitions/ColumnDataTypeSpecification"}},"trimWhitespace":{"type":"boolean","description":"Whether to trim white space when importing a contactlist csv file, default value = true"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"ContactListTemplate":{"type":"object","required":["columnNames"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"dateCreated":{"type":"string","format":"date-time","description":"Creation time of the entity. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"dateModified":{"type":"string","format":"date-time","description":"Last modified time of the entity. Date time is represented as an ISO-8601 string. 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Either this property or criteria is required."},"criteria":{"description":"Criteria to filter the contacts by. 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The max that will be returned is 100."},"contactSorts":{"type":"array","description":"The order in which to sort contacts.","items":{"$ref":"#/definitions/ContactSort"}}}},"WritableDialerContact":{"type":"object","required":["contactListId","data"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object."},"contactListId":{"type":"string","description":"The identifier of the contact list containing this contact."},"data":{"type":"object","example":"{ 'firstname': 'name', 'surname': 'name2', 'phone': '123456789'}","description":"An ordered map of the contact's columns and corresponding values.","additionalProperties":{"type":"string"}},"latestSmsEvaluations":{"type":"object","description":"A map of SMS records for the contact phone columns.","readOnly":true,"additionalProperties":{"$ref":"#/definitions/MessageEvaluation"}},"latestEmailEvaluations":{"type":"object","description":"A map of email records for the contact email columns.","readOnly":true,"additionalProperties":{"$ref":"#/definitions/MessageEvaluation"}},"callable":{"type":"boolean","description":"Indicates whether or not the contact can be called."},"phoneNumberStatus":{"type":"object","description":"A map of phone number columns to PhoneNumberStatuses, which indicate if the phone number is callable or not.","additionalProperties":{"$ref":"#/definitions/PhoneNumberStatus"}},"contactableStatus":{"type":"object","description":"A map of media types (Voice, SMS and Email) to ContactableStatus, which indicates if the contact can be contacted using the specified media type.","additionalProperties":{"$ref":"#/definitions/ContactableStatus"}},"dateCreated":{"type":"string","format":"date-time","description":"Timestamp for when the contact was added. Contacts added prior to 2023 September 1 may be missing this value. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true}}},"DncPatchCustomExclusionColumnsRequest":{"type":"object","properties":{"action":{"type":"string","description":"The action to perform","enum":["Add","Remove"]},"customExclusionColumnEntries":{"type":"array","description":"The list of custom exclusion column entries to Add to / Remove from the DNC list ","items":{"type":"string"}},"expirationDateTime":{"type":"string","description":"Expiration date for DNC customExclusionColumnEntries in yyyy-MM-ddTHH:mmZ format"}}},"DncListDivisionView":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"division":{"description":"The division to which this entity belongs.","$ref":"#/definitions/Division"},"importStatus":{"description":"The status of the import process.","readOnly":true,"$ref":"#/definitions/ImportStatus"},"size":{"type":"integer","format":"int64","description":"The number of contacts in the DncList.","readOnly":true},"dncSourceType":{"type":"string","description":"The type of the DncList.","readOnly":true,"enum":["rds","rds_custom","dnc.com","gryphon"]},"contactMethod":{"type":"string","description":"The contact method. Required if dncSourceType is rds.","enum":["Email","Phone","Any"]},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"DncListDivisionViewListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/DncListDivisionView"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"firstUri":{"type":"string","format":"uri"},"lastUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"previousUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"DncPatchEmailsRequest":{"type":"object","properties":{"action":{"type":"string","description":"The action to perform","enum":["Add","Remove"]},"emailAddresses":{"type":"array","description":"The list of email addresses to Add to / Remove from the DNC list ","items":{"type":"string"}},"expirationDateTime":{"type":"string","description":"Expiration date for DNC email addresses in yyyy-MM-ddTHH:mmZ format"}}},"DncPatchPhoneNumbersRequest":{"type":"object","properties":{"action":{"type":"string","description":"The action to perform","enum":["Add","Remove"]},"phoneNumbers":{"type":"array","description":"The list of phone numbers to Add to / Remove from the DNC list ","items":{"type":"string"}},"expirationDateTime":{"type":"string","description":"Expiration date for DNC phone numbers in yyyy-MM-ddTHH:mmZ format"}}},"DncList":{"type":"object","required":["dncSourceType","name"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string","description":"The name of the DncList."},"dateCreated":{"type":"string","format":"date-time","description":"Creation time of the entity. 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Required if dncSourceType is rds.","enum":["Email","Phone","Any"]},"loginId":{"type":"string","description":"A dnc.com loginId. Required if the dncSourceType is dnc.com."},"campaignId":{"type":"string","description":"A dnc.com campaignId. Optional if the dncSourceType is dnc.com."},"dncCodes":{"type":"array","description":"The list of dnc.com codes to be treated as DNC. Required if the dncSourceType is dnc.com.","uniqueItems":true,"items":{"type":"string"}},"licenseId":{"type":"string","description":"A gryphon license number. Required if the dncSourceType is gryphon."},"division":{"description":"The division this DncList belongs to.","$ref":"#/definitions/DomainEntityRef"},"customExclusionColumn":{"type":"string","description":"The column to evaluate exclusion against. Required if the dncSourceType is rds_custom."},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"DncListEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/DncList"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"firstUri":{"type":"string","format":"uri"},"lastUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"previousUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"DncListCreate":{"type":"object","required":["dncSourceType","name"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string","description":"The name of the DncList."},"dateCreated":{"type":"string","format":"date-time","description":"Creation time of the entity. 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Required if dncSourceType is rds.","enum":["Email","Phone","Any"]},"loginId":{"type":"string","description":"A dnc.com loginId. Required if the dncSourceType is dnc.com."},"campaignId":{"type":"string","description":"A dnc.com campaignId. Optional if the dncSourceType is dnc.com."},"dncCodes":{"type":"array","description":"The list of dnc.com codes to be treated as DNC. Required if the dncSourceType is dnc.com.","uniqueItems":true,"items":{"type":"string"}},"licenseId":{"type":"string","description":"A gryphon license number. Required if the dncSourceType is gryphon."},"division":{"description":"The division this DncList belongs to.","$ref":"#/definitions/DomainEntityRef"},"customExclusionColumn":{"type":"string","description":"The column to evaluate exclusion against. Required if the dncSourceType is rds_custom."},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"EventLog":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"errorEntity":{"$ref":"#/definitions/DomainEntityRef"},"relatedEntity":{"$ref":"#/definitions/DomainEntityRef"},"timestamp":{"type":"string","format":"date-time","description":"Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"level":{"type":"string","enum":["INFO","WARNING","ERROR"]},"category":{"type":"string","enum":["CALLBACK","CALL_RESTRICTION","CALL_RULE","CAMPAIGN","CAMPAIGN_RULE","CONTACT","CONTACT_LIST_FILTER","DIGITAL_RULE","DNC_LIST","ENTITY_LIMIT","IMPORT_ERROR","MESSAGE_RESTRICTION","MESSAGING_CAMPAIGN","IMPORT_TEMPLATE","ORGANIZATION_CONFIGURATION","SCHEDULE","MESSAGING_CAMPAIGN_SCHEDULE","EMAIL_CAMPAIGN_SCHEDULE"]},"correlationId":{"type":"string"},"eventMessage":{"$ref":"#/definitions/EventMessage"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"EventMessage":{"type":"object","properties":{"code":{"type":"string","enum":["ACTIVE_CAMPAIGNS_LIMIT_EXCEEDED","ALL_CAMPAIGNS_BLACKLISTED","ANOTHER_CAMPAIGN_STARTING","APPROACHING_CONTACT_LIMIT","APPROACHING_DNC_LIST_PHONE_NUMBER_LIMIT","APPROACHING_DNC_ORGANIZATION_PHONE_NUMBER_LIMIT","APPROACHING_ENTITY_LIMIT","AUTOMATIC_TIME_ZONE_ZIP_CODE_INVALID","CAMPAIGN_BLACKLISTED","CAMPAIGN_CONTENT_TEMPLATE_SUBSTITUTION_MISMATCH","CAMPAIGN_EMAIL_BODY_CHARACTER_LIMIT_EXCEEDED","CAMPAIGN_EMAIL_SUBJECT_CHARACTER_LIMIT_EXCEEDED","CAMPAIGN_INVALIDATED","CAMPAIGN_FORCE_STOPPED","CAMPAIGN_MESSAGE_CHARACTER_LIMIT_EXCEEDED","CAMPAIGN_START_ERROR","CAMPAIGN_RULE_START_ERROR","CAMPAIGN_SET_DIALING_MODE_ERROR","CAMPAIGN_STOPPED","CAMPAIGN_THROTTLED","CAMPAIGN_QUEUE_MEMBERS_LIMIT_EXCEEDED","INVALID_CALLABLE_TIME_ZONE","CALLBACK_CREATION_INVALID_NUMBER","CALL_RULE_INVALID_CONTACT_COLUMN","CALL_RULE_MISSING_DATA_ACTION_INPUT","CALL_RULE_MISMATCH_TYPE","CALL_RULE_INVALID_OPERATOR","CALL_RULE_NO_DNC_LISTS_CONFIGURED","CALL_RULE_UPDATED_PHONE_COLUMN","CONTACT_LIST_FILTER_EVALUATION_FAILED","CONTACT_LIST_FILTER_INTERNAL_ERROR","CONTACT_COLUMNS_LIMIT_EXCEEDED","CONTACT_COLUMN_LENGTH_LIMIT_EXCEEDED","CONTACT_ID_LENGTH_LIMIT_EXCEEDED","CONTACT_DATUM_LENGTH_LIMIT_EXCEEDED","CONTACT_ZIP_CODE_COLUMN_VALUE_INVALID","DATA_ACTION_EXECUTION_FAILED","DATA_ACTION_AUTHENTICATION_FAILURE","DATA_ACTION_NOT_FOUND","DATA_ACTION_TOO_MANY_REQUESTS","DATA_ACTION_TOO_MANY_REQUESTS_REMOTE","ACTION_EXECUTION_FAILED","ACTION_EXECUTION_FAILED_INVALID_PARAMETER","DIGITAL_RULE_EVALUATION_FAILED","DIGITAL_RULE_INTERNAL_ERROR","DIGITAL_RULE_NO_DNC_LISTS_CONFIGURED","DIGITAL_RULE_UPDATED_CONTACT_ADDRESS","DIGITAL_RULE_SMS_PHONE_NUMBER_TYPE_MISMATCH","DIGITAL_RULE_ERROR_SKIPPED","DNC_AUTHENTICATION_FAILURE","EXCEEDED_CONTACT_LIMIT","EXCEEDED_DNC_RECORD_LIMIT","EXCEEDED_DNC_PHONE_NUMBER_LENGTH","INACTIVE_EDGES_FAILED_PLACE_CALLS","INACTIVE_EDGES_TURNED_CAMPAIGN_OFF","INVALID_AGENT","INVALID_EMAIL_ADDRESS","INVALID_PHONE_NUMBER","IMPORT_FAILED_TO_READ_HEADERS","IMPORT_COULD_NOT_PARSE_AN_ENTRY","IMPORT_CONTACT_DOES_NOT_MATCH_LIST_FORMAT","IMPORT_ENTRY_DOES_NOT_ALIGN_WITH_HEADERS","IMPORT_INVALID_CUSTOM_ID","IMPORT_INVALID_DATA","IMPORT_INVALID_EMAIL_ADDRESSES","IMPORT_INVALID_PHONE_NUMBERS","IMPORT_INVALID_EXPIRATION_DATE","IMPORT_EXPIRATION_DATE_EXCEEDS_MAX_DAYS","IMPORT_COLUMN_EXCEEDS_LENGTH_LIMIT","IMPORT_DATUM_EXCEEDS_LENGTH_LIMIT","IMPORT_MISSING_CUSTOM_ID","IMPORT_NO_COLUMNS_DEFINED","IMPORT_COLUMNS_DO_NOT_EXIST_ON_LIST","IMPORT_LIST_NO_LONGER_EXISTS","IMPORT_NO_LISTS_CREATED_NO_CONTACTS_MATCH_FILTER","IMPORT_TARGET_CONTACT_LIST_NAME_EXISTS","IMPORT_FAILED_CONTACT_ZIP_CODE_COLUMN_VALUE_INVALID","IMPORT_FAILED_CONTACT_DATA_GREATER_THAN_MAX_LENGTH","IMPORT_FAILED_CONTACT_DATA_NOT_WITHIN_MIN_MAX_RANGE","IMPORT_FAILED_CONTACT_DATA_INVALID_DATATYPE","IMPORT_TOO_MANY_COLUMNS","IMPORT_TOO_MANY_EXTRA_COLUMNS","IMPORT_CONTACT_LIST_NAME_LENGTH_EXCEEDED","ORGANIZATION_HAS_NO_DOMAIN_SET","QUEUE_NOT_FOUND","RECYCLE_CAMPAIGN","SCHEDULED_CAMPAIGN_INVALID","SCHEDULE_UNKNOWN_ERROR","SMS_CONTENT_TEMPLATE_NOT_FOUND","RECURRING_SCHEDULE_NEXT_OCCURRENCE_FAILURE","RECURRING_SCHEDULE_ENDED","RECURRING_SCHEDULE_MISSED_OCCURRENCES","VERSION_CONFLICT"]},"message":{"type":"string"},"messageWithParams":{"type":"string"},"messageParams":{"type":"object","additionalProperties":{"type":"object"}},"documentationUri":{"type":"string"},"resourceURIs":{"type":"array","items":{"type":"string"}}}},"DialerEventEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/EventLog"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"firstUri":{"type":"string","format":"uri"},"lastUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"previousUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"Column":{"type":"object","properties":{"columnName":{"type":"string","description":"Column name. Mandatory for Fixed position/length file format."},"columnNumber":{"type":"integer","format":"int32","description":"0 based column number in delimited file format"},"startPosition":{"type":"integer","format":"int32","description":"Zero-based position of the first column's character. Mandatory for Fixed position/length file format."},"length":{"type":"integer","format":"int32","description":"Column width. Mandatory for Fixed position/length file format."}}},"FileSpecificationTemplate":{"type":"object","required":["format","name"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string","description":"The name of the File Specification template."},"dateCreated":{"type":"string","format":"date-time","description":"Creation time of the entity. Date time is represented as an ISO-8601 string. 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For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"version":{"type":"integer","format":"int32","description":"Required for updates, must match the version number of the most recent update"},"description":{"type":"string","description":"Description of the file specification template"},"format":{"type":"string","description":"File format","enum":["FixedLength","Delimited"]},"numberOfHeadingLinesSkipped":{"type":"integer","format":"int32","description":"Number of heading lines to be skipped"},"numberOfTrailingLinesSkipped":{"type":"integer","format":"int32","description":"Number of trailing lines to be skipped"},"header":{"type":"boolean","description":"If true indicates that delimited file has a header row, which can provide column names"},"delimiter":{"type":"string","description":"Kind of delimiter","enum":["Comma","Pipe","Colon","Tab","Semicolon","Custom"]},"delimiterValue":{"type":"string","description":"Delimiter character, used only when delimiter=\"Custom\""},"columnInformation":{"type":"array","description":"Columns specification","items":{"$ref":"#/definitions/Column"}},"preprocessingRules":{"type":"array","description":"Preprocessing rules","items":{"$ref":"#/definitions/PreprocessingRule"}},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"PreprocessingRule":{"type":"object","properties":{"find":{"type":"string","description":"The regular expression to which file lines are to be matched."},"replaceWith":{"type":"string","description":"The string to be substituted for each match."},"global":{"type":"boolean","description":"Replaces all matching substrings in every line."},"ignoreCase":{"type":"boolean","description":"Enables case-insensitive matching"}}},"FileSpecificationTemplateEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/FileSpecificationTemplate"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"firstUri":{"type":"string","format":"uri"},"lastUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"previousUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"ImportTemplate":{"type":"object","required":["contactListTemplate"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string","description":"The name of the import template."},"dateCreated":{"type":"string","format":"date-time","description":"Creation time of the entity. 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Available tokens: %N: ListNamePrefix; %P: Part number; %F: Filter name; %C: Column value; YYYY: year; MM: month; DD: day; hh: hour; mm: minute; ss: second."},"importStatus":{"description":"The status of the import process.","readOnly":true,"$ref":"#/definitions/ImportStatus"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"SplittingInformation":{"type":"object","properties":{"criteria":{"type":"string","description":"The splitting criteria type","enum":["Percentage","Quantity","Column","Custom"]},"criteriaValue":{"type":"string","description":"The criteria value for the specified criteria type"},"createRemainderContactList":{"type":"boolean","description":"Whether to create remainder contact list"},"useWaterfallRule":{"type":"boolean","description":"Whether to use waterfall rule"}}},"ImportTemplateEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/ImportTemplate"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"firstUri":{"type":"string","format":"uri"},"lastUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"previousUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"AtzmTimeSlot":{"type":"object","properties":{"earliestCallableTime":{"type":"string","example":"08:00","description":"The earliest time to dial a contact. Valid format is HH:mm"},"latestCallableTime":{"type":"string","example":"21:00","description":"The latest time to dial a contact. Valid format is HH:mm"}}},"AtzmTimeSlotWithTimeZone":{"type":"object","properties":{"earliestCallableTime":{"type":"string","example":"08:00","description":"The earliest time to dial a contact. Valid format is HH:mm"},"latestCallableTime":{"type":"string","example":"21:00","description":"The latest time to dial a contact. Valid format is HH:mm"},"timeZoneId":{"type":"string","example":"America/New York","description":"The time zone to use for contacts that cannot be mapped."}}},"AutomaticTimeZoneMappingSettings":{"type":"object","properties":{"callableWindows":{"type":"array","description":"The time intervals to use for automatic time zone mapping.","items":{"$ref":"#/definitions/CallableWindow"}},"supportedCountries":{"type":"array","description":"The countries that are supported for automatic time zone mapping.","items":{"type":"string"}}}},"CallableWindow":{"type":"object","properties":{"mapped":{"description":"The time interval to place outbound calls, for contacts that can be mapped to a time zone.","$ref":"#/definitions/AtzmTimeSlot"},"unmapped":{"description":"The time interval and time zone to place outbound calls, for contacts that cannot be mapped to a time zone.","$ref":"#/definitions/AtzmTimeSlotWithTimeZone"}}},"OutboundSettings":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"dateCreated":{"type":"string","format":"date-time","description":"Creation time of the entity. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"dateModified":{"type":"string","format":"date-time","description":"Last modified time of the entity. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"version":{"type":"integer","format":"int32","description":"Required for updates, must match the version number of the most recent update"},"maxCallsPerAgent":{"type":"integer","format":"int32","description":"The maximum number of calls that can be placed per agent on any campaign"},"maxConfigurableCallsPerAgent":{"type":"integer","format":"int32","description":"The maximum number of calls that can be configured to be placed per agent on any campaign","readOnly":true},"maxLineUtilization":{"type":"number","format":"double","description":"The maximum percentage of lines that should be used for Outbound, expressed as a decimal in the range [0.0, 1.0]"},"abandonSeconds":{"type":"number","format":"double","description":"The number of seconds used to determine if a call is abandoned"},"complianceAbandonRateDenominator":{"type":"string","description":"The denominator to be used in determining the compliance abandon rate","enum":["ALL_CALLS","CALLS_THAT_REACHED_QUEUE"]},"automaticTimeZoneMapping":{"description":"The settings for automatic time zone mapping. Note that changing these settings will change them for both voice and messaging campaigns.","$ref":"#/definitions/AutomaticTimeZoneMappingSettings"},"rescheduleTimeZoneSkippedContacts":{"type":"boolean","description":"Whether or not to reschedule time-zone blocked contacts"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"Condition":{"type":"object","properties":{"type":{"type":"string","description":"The type of the condition.","enum":["wrapupCondition","systemDispositionCondition","contactAttributeCondition","phoneNumberCondition","phoneNumberTypeCondition","callAnalysisCondition","contactPropertyCondition","dataActionCondition"]},"inverted":{"type":"boolean","description":"If true, inverts the result of evaluating this Condition. Default is false."},"attributeName":{"type":"string","description":"An attribute name associated with this Condition. Required for a contactAttributeCondition."},"value":{"type":"string","description":"A value associated with this Condition. This could be text, a number, or a relative time. Not used for a DataActionCondition."},"valueType":{"type":"string","description":"The type of the value associated with this Condition. Not used for a DataActionCondition.","enum":["STRING","NUMERIC","DATETIME","PERIOD"]},"operator":{"type":"string","description":"An operation with which to evaluate the Condition. Not used for a DataActionCondition.","enum":["EQUALS","LESS_THAN","LESS_THAN_EQUALS","GREATER_THAN","GREATER_THAN_EQUALS","CONTAINS","BEGINS_WITH","ENDS_WITH","BEFORE","AFTER","IN"]},"codes":{"type":"array","description":"List of wrap-up code identifiers. Required for a wrapupCondition.","items":{"type":"string"}},"property":{"type":"string","description":"A value associated with the property type of this Condition. Required for a contactPropertyCondition."},"propertyType":{"type":"string","description":"The type of the property associated with this Condition. Required for a contactPropertyCondition.","enum":["LAST_ATTEMPT_BY_COLUMN","LAST_ATTEMPT_OVERALL","LAST_WRAPUP_BY_COLUMN","LAST_WRAPUP_OVERALL"]},"dataAction":{"description":"The Data Action to use for this condition. Required for a dataActionCondition.","$ref":"#/definitions/DomainEntityRef"},"dataNotFoundResolution":{"type":"boolean","description":"The result of this condition if the data action returns a result indicating there was no data. Required for a DataActionCondition."},"contactIdField":{"type":"string","description":"The input field from the data action that the contactId will be passed to for this condition. Valid for a dataActionCondition."},"callAnalysisResultField":{"type":"string","description":"The input field from the data action that the callAnalysisResult will be passed to for this condition. Valid for a wrapup dataActionCondition."},"agentWrapupField":{"type":"string","description":"The input field from the data action that the agentWrapup will be passed to for this condition. Valid for a wrapup dataActionCondition."},"contactColumnToDataActionFieldMappings":{"type":"array","description":"A list of mappings defining which contact data fields will be passed to which data action input fields for this condition. Valid for a dataActionCondition.","items":{"$ref":"#/definitions/ContactColumnToDataActionFieldMapping"}},"predicates":{"type":"array","description":"A list of predicates defining the comparisons to use for this condition. 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Default is false."},"outputFieldMissingResolution":{"type":"boolean","description":"The result of this predicate if the requested output field is missing from the data action's result"}}},"DialerAction":{"type":"object","required":["actionTypeName","type"],"properties":{"type":{"type":"string","description":"The type of this DialerAction.","enum":["Action","modifyContactAttribute","dataActionBehavior"]},"actionTypeName":{"type":"string","description":"Additional type specification for this DialerAction.","enum":["DO_NOT_DIAL","MODIFY_CONTACT_ATTRIBUTE","SWITCH_TO_PREVIEW","APPEND_NUMBER_TO_DNC_LIST","APPEND_CUSTOM_ENTRY_TO_DNC_LIST","SCHEDULE_CALLBACK","CONTACT_UNCALLABLE","NUMBER_UNCALLABLE","SET_CALLER_ID","SET_SKILLS","DATA_ACTION"]},"updateOption":{"type":"string","description":"Specifies how a contact attribute should be updated. Required for MODIFY_CONTACT_ATTRIBUTE.","enum":["SET","INCREMENT","DECREMENT","CURRENT_TIME"]},"properties":{"type":"object","description":"A map of key-value pairs pertinent to the DialerAction. Different types of DialerActions require different properties. MODIFY_CONTACT_ATTRIBUTE with an updateOption of SET takes a contact column as the key and accepts any value. SCHEDULE_CALLBACK takes a key 'callbackOffset' that specifies how far in the future the callback should be scheduled, in minutes. SET_CALLER_ID takes two keys: 'callerAddress', which should be the caller id phone number, and 'callerName'. For either key, you can also specify a column on the contact to get the value from. To do this, specify 'contact.Column', where 'Column' is the name of the contact column from which to get the value. SET_SKILLS takes a key 'skills' with an array of skill ids wrapped into a string (Example: {'skills': '['skillIdHere']'} ).","additionalProperties":{"type":"string"}},"dataAction":{"description":"The Data Action to use for this action. Required for a dataActionBehavior.","$ref":"#/definitions/DomainEntityRef"},"contactColumnToDataActionFieldMappings":{"type":"array","description":"A list of mappings defining which contact data fields will be passed to which data action input fields for this condition. Valid for a dataActionBehavior.","items":{"$ref":"#/definitions/ContactColumnToDataActionFieldMapping"}},"contactIdField":{"type":"string","description":"The input field from the data action that the contactId will be passed to for this condition. Valid for a dataActionBehavior."},"callAnalysisResultField":{"type":"string","description":"The input field from the data action that the callAnalysisResult will be passed to for this condition. Valid for a wrapup dataActionBehavior."},"agentWrapupField":{"type":"string","description":"The input field from the data action that the agentWrapup will be passed to for this condition. Valid for a wrapup dataActionBehavior."}}},"DialerRule":{"type":"object","required":["category","conditions","name"],"properties":{"id":{"type":"string","description":"The identifier of the rule.","readOnly":true},"name":{"type":"string","description":"The name of the rule."},"order":{"type":"integer","format":"int32","description":"The ranked order of the rule. Rules are processed from lowest number to highest."},"category":{"type":"string","description":"The category of the rule.","enum":["DIALER_PRECALL","DIALER_WRAPUP"]},"conditions":{"type":"array","description":"A list of Conditions. All of the Conditions must evaluate to true to trigger the actions.","items":{"$ref":"#/definitions/Condition"}},"actions":{"type":"array","description":"The list of actions to be taken if the conditions are true.","items":{"$ref":"#/definitions/DialerAction"}}}},"RuleSet":{"type":"object","required":["name","rules"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string","description":"The name of the RuleSet."},"dateCreated":{"type":"string","format":"date-time","description":"Creation time of the entity. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"dateModified":{"type":"string","format":"date-time","description":"Last modified time of the entity. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"version":{"type":"integer","format":"int32","description":"Required for updates, must match the version number of the most recent update"},"contactList":{"description":"A ContactList to provide user-interface suggestions for contact columns on relevant conditions and actions.","$ref":"#/definitions/DomainEntityRef"},"queue":{"description":"A Queue to provide user-interface suggestions for wrap-up codes on relevant conditions and actions.","$ref":"#/definitions/DomainEntityRef"},"rules":{"type":"array","description":"The list of rules.","items":{"$ref":"#/definitions/DialerRule"}},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"RuleSetEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/RuleSet"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"firstUri":{"type":"string","format":"uri"},"lastUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"previousUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"CampaignSequence":{"type":"object","required":["campaigns","currentCampaign","status"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"dateCreated":{"type":"string","format":"date-time","description":"Creation time of the entity. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"dateModified":{"type":"string","format":"date-time","description":"Last modified time of the entity. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"version":{"type":"integer","format":"int32","description":"Required for updates, must match the version number of the most recent update"},"campaigns":{"type":"array","description":"The ordered list of Campaigns that this CampaignSequence will run.","items":{"$ref":"#/definitions/DomainEntityRef"}},"currentCampaign":{"type":"integer","format":"int32","description":"A zero-based index indicating which Campaign this CampaignSequence is currently on.","readOnly":true},"status":{"type":"string","description":"The current status of the CampaignSequence. A CampaignSequence can be turned 'on' or 'off'.","enum":["on","off","complete"]},"stopMessage":{"type":"string","description":"A message indicating if and why a CampaignSequence has stopped unexpectedly.","readOnly":true},"repeat":{"type":"boolean","description":"Indicates if a sequence should repeat from the beginning after the last campaign completes. Default is false."},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"SequenceSchedule":{"type":"object","required":["intervals","sequence","timeZone"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"dateCreated":{"type":"string","format":"date-time","description":"Creation time of the entity. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"dateModified":{"type":"string","format":"date-time","description":"Last modified time of the entity. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"version":{"type":"integer","format":"int32","description":"Required for updates, must match the version number of the most recent update"},"intervals":{"type":"array","description":"A list of intervals during which to run the associated CampaignSequence.","items":{"$ref":"#/definitions/ScheduleInterval"}},"timeZone":{"type":"string","example":"Africa/Abidjan","description":"The time zone for this SequenceSchedule. For example, Africa/Abidjan."},"sequence":{"description":"The CampaignSequence that this SequenceSchedule is for.","$ref":"#/definitions/DomainEntityRef"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"CampaignSequenceEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/CampaignSequence"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"firstUri":{"type":"string","format":"uri"},"lastUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"previousUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"WrapUpCodeMapping":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"dateCreated":{"type":"string","format":"date-time","description":"Creation time of the entity. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"dateModified":{"type":"string","format":"date-time","description":"Last modified time of the entity. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"version":{"type":"integer","format":"int32","description":"Required for updates, must match the version number of the most recent update"},"defaultSet":{"type":"array","description":"The default set of wrap-up flags. These will be used if there is no entry for a given wrap-up code in the mapping.","uniqueItems":true,"items":{"type":"string","enum":["CONTACT_UNCALLABLE","NUMBER_UNCALLABLE","RIGHT_PARTY_CONTACT","BUSINESS_SUCCESS","BUSINESS_FAILURE","BUSINESS_NEUTRAL"]}},"mapping":{"type":"object","description":"A map from wrap-up code identifiers to a set of wrap-up flags.","additionalProperties":{"type":"array","uniqueItems":true,"items":{"type":"string","enum":["CONTACT_UNCALLABLE","NUMBER_UNCALLABLE","RIGHT_PARTY_CONTACT","BUSINESS_SUCCESS","BUSINESS_FAILURE","BUSINESS_NEUTRAL"]}}},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"AppendToDncActionSettings":{"type":"object","required":["expire"],"properties":{"expire":{"type":"boolean","description":"Whether to expire the record appended to the DNC list."},"expirationDuration":{"type":"string","example":"P19DT15H13M","description":"If 'expire' is set to true, how long to keep the record."},"listType":{"type":"string","description":"The Dnc List Type to append entries to","enum":["Rds","RdsCustom"]}}},"ContactAddressConditionSettings":{"type":"object","required":["operator","value"],"properties":{"operator":{"type":"string","description":"The operator to use when comparing address values.","enum":["Equals","Contains","BeginsWith","EndsWith"]},"value":{"type":"string","example":"+1555, outlook.com","description":"The value to compare against the contact's address."}}},"ContactAddressTypeConditionSettings":{"type":"object","required":["operator","value"],"properties":{"operator":{"type":"string","description":"The operator to use when comparing the address types.","enum":["Equals","Contains","BeginsWith","EndsWith"]},"value":{"type":"string","description":"The type value to compare against the contact column type."}}},"ContactColumnConditionSettings":{"type":"object","required":["columnName","operator","value","valueType"],"properties":{"columnName":{"type":"string","description":"The name of the contact list column to evaluate."},"operator":{"type":"string","description":"The operator to use when comparing values.","enum":["Equals","LessThan","LessThanEquals","GreaterThan","GreaterThanEquals","Contains","BeginsWith","EndsWith","Before","After"]},"value":{"type":"string","example":"For Numeric: '1234', '1234.56', '$1,234.56'. For DateTime: '2022-01-01T12:01:23.456-0000'. For Period: 'P1DT1H1M'. ","description":"The value to compare against the contact's data."},"valueType":{"type":"string","description":"The data type the value should be treated as.","enum":["DateTime","Numeric","Period","String"]}}},"DataActionConditionSettings":{"type":"object","required":["dataActionId","dataNotFoundResolution"],"properties":{"dataActionId":{"type":"string","description":"The Data Action Id to use for this condition."},"contactIdField":{"type":"string","description":"The input field from the data action that the contactId will be passed into."},"dataNotFoundResolution":{"type":"boolean","description":"The result of this condition if the data action returns a result indicating there was no data."},"predicates":{"type":"array","description":"A list of predicates defining the comparisons to use for this condition.","items":{"$ref":"#/definitions/DigitalDataActionConditionPredicate"}},"contactColumnToDataActionFieldMappings":{"type":"array","description":"A list of mappings defining which contact data fields will be passed to which data action input fields.","items":{"$ref":"#/definitions/DataActionContactColumnFieldMapping"}}}},"DataActionContactColumnFieldMapping":{"type":"object","required":["contactColumnName","dataActionField"],"properties":{"contactColumnName":{"type":"string","description":"The name of a contact column whose data will be passed to the data action"},"dataActionField":{"type":"string","description":"The name of an input field from the data action that the contact column data will be passed to"}}},"DigitalAction":{"type":"object","properties":{"updateContactColumnActionSettings":{"description":"The settings for an 'update contact column' action.","$ref":"#/definitions/UpdateContactColumnActionSettings"},"doNotSendActionSettings":{"description":"The settings for a 'do not send' action.","$ref":"#/definitions/DoNotSendActionSettings"},"appendToDncActionSettings":{"description":"The settings for an 'Append to DNC' action.","$ref":"#/definitions/AppendToDncActionSettings"},"markContactUncontactableActionSettings":{"description":"The settings for a 'mark contact uncontactable' action.","$ref":"#/definitions/MarkContactUncontactableActionSettings"},"markContactAddressUncontactableActionSettings":{"description":"The settings for an 'mark contact address uncontactable' action.","$ref":"#/definitions/MarkContactAddressUncontactableActionSettings"},"setContentTemplateActionSettings":{"description":"The settings for a 'Set content template' action.","$ref":"#/definitions/SetContentTemplateActionSettings"},"setSmsPhoneNumberActionSettings":{"description":"The settings for a 'set sms phone number' action.","$ref":"#/definitions/SetSmsPhoneNumberActionSettings"}}},"DigitalCondition":{"type":"object","properties":{"inverted":{"type":"boolean","description":"If true, inverts the result of evaluating this condition. Default is false."},"contactColumnConditionSettings":{"description":"The settings for a 'contact list column' condition.","$ref":"#/definitions/ContactColumnConditionSettings"},"contactAddressConditionSettings":{"description":"The settings for a 'contact address' condition.","$ref":"#/definitions/ContactAddressConditionSettings"},"contactAddressTypeConditionSettings":{"description":"The settings for a 'contact address type' condition.","$ref":"#/definitions/ContactAddressTypeConditionSettings"},"lastAttemptByColumnConditionSettings":{"description":"The settings for a 'last attempt by column' condition.","$ref":"#/definitions/LastAttemptByColumnConditionSettings"},"lastAttemptOverallConditionSettings":{"description":"The settings for a 'last attempt overall' condition.","$ref":"#/definitions/LastAttemptOverallConditionSettings"},"lastResultByColumnConditionSettings":{"description":"The settings for a 'last result by column' condition.","$ref":"#/definitions/LastResultByColumnConditionSettings"},"lastResultOverallConditionSettings":{"description":"The settings for a 'last result overall' condition.","$ref":"#/definitions/LastResultOverallConditionSettings"},"dataActionConditionSettings":{"description":"The settings for a 'data action' condition.","$ref":"#/definitions/DataActionConditionSettings"}}},"DigitalDataActionConditionPredicate":{"type":"object","required":["comparisonValue","inverted","outputField","outputFieldMissingResolution","outputOperator"],"properties":{"outputField":{"type":"string","description":"The name of an output field from the data action's output to use for this condition"},"outputOperator":{"type":"string","description":"The operation with which to evaluate this condition","enum":["Equals","LessThan","LessThanEquals","GreaterThan","GreaterThanEquals","Contains","BeginsWith","EndsWith","Before","After"]},"comparisonValue":{"type":"string","description":"The value to compare against for this condition"},"inverted":{"type":"boolean","description":"If true, inverts the result of evaluating this Predicate. Default is false."},"outputFieldMissingResolution":{"type":"boolean","description":"The result of this predicate if the requested output field is missing from the data action's result"}}},"DigitalRule":{"type":"object","required":["actions","category","conditions","name","order"],"properties":{"id":{"type":"string","description":"The identifier of the rule.","readOnly":true},"name":{"type":"string","description":"The name of the rule."},"order":{"type":"integer","format":"int32","description":"The ranked order of the rule. Rules are processed from lowest number to highest."},"category":{"type":"string","description":"The category of the rule.","enum":["PreContact","PostContact"]},"conditions":{"type":"array","description":"A list of conditions to evaluate. All of the Conditions must evaluate to true to trigger the actions.","items":{"$ref":"#/definitions/DigitalCondition"}},"actions":{"type":"array","description":"The list of actions to be taken if all conditions are true.","items":{"$ref":"#/definitions/DigitalAction"}}}},"DigitalRuleSet":{"type":"object","required":["rules"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"dateCreated":{"type":"string","format":"date-time","description":"Creation time of the entity. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"dateModified":{"type":"string","format":"date-time","description":"Last modified time of the entity. Date time is represented as an ISO-8601 string. 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A messaging campaign may be turned 'on' or 'off'.","enum":["on","stopping","off","complete","invalid","forced_off"]},"callableTimeSet":{"description":"The callable time set for this messaging campaign.","$ref":"#/definitions/DomainEntityRef"},"contactList":{"description":"The contact list that this messaging campaign will send messages for.","$ref":"#/definitions/DomainEntityRef"},"dncLists":{"type":"array","description":"The dnc lists to check before sending a message for this messaging campaign.","items":{"$ref":"#/definitions/DomainEntityRef"}},"alwaysRunning":{"type":"boolean","description":"Whether this messaging campaign is always running"},"contactSorts":{"type":"array","description":"The order in which to sort contacts for dialing, based on up to four columns.","items":{"$ref":"#/definitions/ContactSort"}},"messagesPerMinute":{"type":"integer","format":"int32","description":"How many messages this messaging campaign will send per minute."},"ruleSets":{"type":"array","description":"Rule Sets to be applied while this campaign is sending messages","items":{"$ref":"#/definitions/DomainEntityRef"}},"contactListFilters":{"type":"array","description":"The contact list filter to check before sending a message for this messaging campaign.","items":{"$ref":"#/definitions/DomainEntityRef"}},"errors":{"type":"array","description":"A list of current error conditions associated with this messaging campaign.","items":{"$ref":"#/definitions/RestErrorDetail"}},"dynamicContactQueueingSettings":{"description":"Indicates (when true) that the campaign supports dynamic queueing of the contact list at the time of a request for contacts.","$ref":"#/definitions/DynamicContactQueueingSettings"},"emailConfig":{"description":"Configuration for this messaging campaign to send Email messages.","$ref":"#/definitions/EmailConfig"},"smsConfig":{"description":"Configuration for this messaging campaign to send SMS messages.","$ref":"#/definitions/SmsConfig"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"ReplyToEmailAddress":{"type":"object","required":["domain","route"],"properties":{"domain":{"description":"The InboundDomain used for the email address.","$ref":"#/definitions/DomainEntityRef"},"route":{"description":"The InboundRoute used for the email address.","$ref":"#/definitions/DomainEntityRef"}}},"SmsConfig":{"type":"object","required":["messageColumn","phoneColumn","senderSmsPhoneNumber"],"properties":{"messageColumn":{"type":"string","description":"The Contact List column specifying the message to send to the contact."},"phoneColumn":{"type":"string","description":"The Contact List column specifying the phone number to send a message to."},"senderSmsPhoneNumber":{"description":"A reference to the SMS Phone Number that will be used as the sender of a message.","$ref":"#/definitions/SmsPhoneNumberRef"},"contentTemplate":{"description":"The content template used to formulate the message to send to the contact.","$ref":"#/definitions/DomainEntityRef"}}},"SmsPhoneNumberRef":{"type":"object","required":["phoneNumber"],"properties":{"phoneNumber":{"type":"string","description":"A phone number provisioned for SMS communications in E.164 format. E.g. +13175555555 or +34234234234"},"selfUri":{"type":"string","format":"uri"}}},"MessagingCampaignDiagnostics":{"type":"object","properties":{"timeZoneRescheduledContactsCount":{"type":"integer","format":"int32","description":"Current number of time zone rescheduled messages on the campaign","readOnly":true},"filteredOutContactsCount":{"type":"integer","format":"int32","description":"Number of contacts that don't match filter. This is currently supported only for Campaigns with dynamic filter on.","readOnly":true}}},"MessagingCampaignEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/MessagingCampaign"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"firstUri":{"type":"string","format":"uri"},"lastUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"previousUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"EmailCampaignSchedule":{"type":"object","required":["emailCampaign","intervals"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"dateCreated":{"type":"string","format":"date-time","description":"Creation time of the entity. 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list of allowed criteria to query on.","items":{"$ref":"#/definitions/QueryCriteria"}},"flowTypes":{"type":"array","description":"The is a list of flow types the organization has access to.","items":{"type":"string","enum":["bot","commonmodule","digitalbot","inboundcall","inboundchat","inboundemail","inboundshortmessage","inqueuecall","inqueueshortmessage","inqueueemail","outboundcall","securecall","surveyinvite","voice","voicemail","voicesurvey","workflow","workitem"]}},"actionTypes":{"type":"array","description":"The is a list of action types the organization has access 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For example, if you have FlowExecutionInputOutputs and a Call Data Action ran in a flow, if FlowExecutionItems was enabled you'd see the fact a Call Data Action ran and the output path it took but nothing about which Data Action it ran, the input data sent to it at flow runtime and the data returned from it.  If you enable this characteristic, execution data will contain this additional detail."},"communications":{"type":"boolean","description":"Communications are either audio or digital communications sent to or received from a participant.  An example here would be the initial greeting in an inbound call flow where it plays a greeting message to the participant."},"eventError":{"type":"boolean","description":"Whether to report flow error events."},"eventWarning":{"type":"boolean","description":"Whether to report flow warning events."},"eventOther":{"type":"boolean","description":"Whether to report events other than errors or warnings such as a language change, loop event."},"variables":{"type":"boolean","description":"Whether to report assignment of values to variables in flow execution data. It's important to remember there is a difference between variable value assignments and output data from an action.  If you have a Call Digital Bot flow action in an Inbound Message flow and there is no variable bound to the Exit Reason output but FlowExecutionInputOutputs is enabled, you will still be able to see the exit reason from the digital bot flow in execution data even though it is not bound to a variable."},"names":{"type":"boolean","description":"This characteristic specifies whether or not name information should be emitted in execution data such as action, task, state or even the flow name itself.  Names are very handy from a readability standpoint but they do take up additional space in flow execution data instances."}},"description":"This is a set of enabled characteristics for the loglevel"},"FlowLogLevel":{"type":"object","properties":{"level":{"type":"string","description":"The logLevel for this characteristics set","enum":["Unknown","Disabled","Base","Notes","VerboseNotes","All"]},"characteristics":{"description":"Shows what characteristics are enabled for this log level","$ref":"#/definitions/FlowCharacteristics"}},"description":"This is a table of settings per a loglevel that define what will be logged in executionData when enabled (true)"},"FlowSettingsResponse":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"type":{"type":"string","description":"The Flow Type","enum":["bot","commonmodule","digitalbot","inboundcall","inboundchat","inboundemail","inboundshortmessage","inqueuecall","inqueueshortmessage","inqueueemail","outboundcall","securecall","surveyinvite","voice","voicemail","voicesurvey","workflow","workitem"]},"modifiedBy":{"description":"User that last changed the log level setting.","$ref":"#/definitions/UserReference"},"modifiedByClient":{"description":"OAuth client that last changed the log level setting.","$ref":"#/definitions/DomainEntityRef"},"dateModified":{"type":"string","format":"date-time","description":"The time this log level was set. 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This value is read only for Function Integrations and will be set when a draft is created."},"requestTemplate":{"type":"string","description":"Velocity template to define request body sent to 3rd party service."},"requestTemplateUri":{"type":"string","description":"URI to retrieve requestTemplate"},"requestType":{"type":"string","description":"HTTP method to use for request"},"headers":{"type":"object","description":"Headers to include in request in (Header Name, Value) pairs.","additionalProperties":{"type":"string"}}},"description":"Defines response components of the Action Request."},"ResponseConfig":{"type":"object","properties":{"translationMap":{"type":"object","description":"Map 'attribute name' and 'JSON path' pairs used to extract data from REST response.","additionalProperties":{"type":"string"}},"translationMapDefaults":{"type":"object","description":"Map 'attribute name' and 'default value' pairs used as fallback values if JSON path extraction fails for specified key.","additionalProperties":{"type":"string"}},"successTemplate":{"type":"string","description":"Velocity template to build response to return from Action."},"successTemplateUri":{"type":"string","description":"URI to retrieve success template."}},"description":"Defines response components of the Action Request."},"TestExecutionOperationResult":{"type":"object","properties":{"step":{"type":"integer","format":"int32","description":"The step number to indicate the order in which the operation was performed"},"name":{"type":"string","description":"Name of the operation performed"},"success":{"type":"boolean","description":"Indicated whether or not the operation was successful"},"result":{"type":"object","description":"The result of the operation"},"error":{"description":"Error that occurred during the operation","$ref":"#/definitions/ErrorBody"}}},"TestExecutionResult":{"type":"object","properties":{"operations":{"type":"array","description":"Execution operations performed as part of the test","items":{"$ref":"#/definitions/TestExecutionOperationResult"}},"error":{"description":"The final error encountered during the test that resulted in test failure","$ref":"#/definitions/ErrorBody"},"finalResult":{"type":"object","description":"The final result of the test. 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EG 'en-us' or 'es', etc; These language codes are W3C language identification tags (ISO 639-1 for the language name and ISO 3166 for the country code)","items":{"type":"string"}},"intents":{"type":"array","description":"A list of potential intents this bot will return, limit of 50","items":{"$ref":"#/definitions/BotIntent"}}},"description":"A version description for a botConnector bot."},"BotIntent":{"type":"object","required":["name"],"properties":{"name":{"type":"string","description":"The name of this intent.  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The valid values in hex color code representation. For example black color - #000000"},"align":{"type":"string","description":"The align type for the list item.","enum":["Center","Left","Right","Justify"]},"indentation":{"type":"number","format":"float","description":"The indentation property for the list item. The valid values in 'em'."},"fontSize":{"type":"string","description":"The font size for the list item. The valid values in 'em'.","enum":["XxSmall","XSmall","Small","Medium","Large","XLarge","XxLarge","XxxLarge"]},"fontType":{"type":"string","description":"The font type for the list item.","enum":["Paragraph","Heading1","Heading2","Heading3","Heading4","Heading5","Heading6","Preformatted"]},"textColor":{"type":"string","description":"The text color for the list item. The valid values in hex color code representation. For example black color - #000000"},"unorderedType":{"type":"string","description":"The type of icon for the unordered list.","enum":["Normal","Square","Circle","None"]},"orderedType":{"type":"string","description":"The type of icon for the ordered list.","enum":["Number","LowerAlpha","LowerGreek","LowerRoman","UpperAlpha","UpperRoman","None"]}}},"DocumentBodyParagraph":{"type":"object","required":["blocks"],"properties":{"blocks":{"type":"array","description":"The list of blocks for the paragraph.","items":{"$ref":"#/definitions/DocumentContentBlock"}},"properties":{"description":"The properties for the paragraph.","$ref":"#/definitions/DocumentBodyParagraphProperties"}}},"DocumentBodyParagraphProperties":{"type":"object","properties":{"fontSize":{"type":"string","description":"The font size for the paragraph. The valid values in 'em'.","enum":["XxSmall","XSmall","Small","Medium","Large","XLarge","XxLarge","XxxLarge"]},"fontType":{"type":"string","description":"The font type for the paragraph.","enum":["Paragraph","Heading1","Heading2","Heading3","Heading4","Heading5","Heading6","Preformatted"]},"textColor":{"type":"string","description":"The text color for the paragraph. The valid values in hex color code representation. For example black color - #000000"},"backgroundColor":{"type":"string","description":"The background color for the paragraph. The valid values in hex color code representation. For example black color - #000000"},"align":{"type":"string","description":"The align type for the paragraph.","enum":["Center","Left","Right","Justify"]},"indentation":{"type":"number","format":"float","description":"The indentation color for the paragraph. The valid values in 'em'."}}},"DocumentBodyParagraphWithHighlight":{"type":"object","required":["blocks"],"properties":{"blocks":{"type":"array","description":"The list of blocks for the paragraph.","items":{"$ref":"#/definitions/DocumentContentBlockWithHighlight"}},"properties":{"description":"The properties for the paragraph.","$ref":"#/definitions/DocumentBodyParagraphProperties"}}},"DocumentBodyTable":{"type":"object","required":["rows"],"properties":{"rows":{"type":"array","description":"The list of rows for the table.","items":{"$ref":"#/definitions/DocumentBodyTableRowBlock"}},"properties":{"description":"The properties for the table.","$ref":"#/definitions/DocumentBodyTableProperties"}}},"DocumentBodyTableCaptionBlock":{"type":"object","required":["blocks"],"properties":{"blocks":{"type":"array","description":"The list of building blocks for the caption property.","items":{"$ref":"#/definitions/DocumentBodyTableCaptionItem"}}}},"DocumentBodyTableCaptionItem":{"type":"object","required":["type"],"properties":{"type":{"type":"string","description":"The type of the caption item.","enum":["Text","Paragraph","Image","Video","OrderedList","UnorderedList"]},"text":{"description":"Text. It must contain a value if the type of the block is Text.","$ref":"#/definitions/DocumentText"},"paragraph":{"description":"Paragraph. It must contain a value if the type of the block is Paragraph.","$ref":"#/definitions/DocumentBodyParagraph"},"image":{"description":"Image. It must contain a value if the type of the block is Image.","$ref":"#/definitions/DocumentBodyImage"},"video":{"description":"Video. It must contain a value if the type of the block is Video.","$ref":"#/definitions/DocumentBodyVideo"},"list":{"description":"List. It must contain a value if the type of the block is UnorderedList or OrderedList.","$ref":"#/definitions/DocumentBodyList"}}},"DocumentBodyTableCellBlock":{"type":"object","required":["blocks"],"properties":{"blocks":{"type":"array","description":"The list of content blocks for the table.","items":{"$ref":"#/definitions/DocumentTableContentBlock"}},"properties":{"description":"The properties for the table cell.","$ref":"#/definitions/DocumentBodyTableCellBlockProperties"}}},"DocumentBodyTableCellBlockProperties":{"type":"object","properties":{"cellType":{"type":"string","description":"The type of the table cell.","enum":["Cell","HeaderCell"]},"width":{"type":"number","format":"float","description":"The width of the table cell converted to em unit."},"height":{"type":"number","format":"float","description":"The height for the table cell."},"horizontalAlign":{"type":"string","description":"The horizontal alignment for the table cell.","enum":["Center","Left","Right"]},"verticalAlign":{"type":"string","description":"The vertical alignment for the table cell.","enum":["Top","Middle","Bottom"]},"borderWidth":{"type":"number","format":"float","description":"The border width for the table cell. The valid values in 'em'"},"borderStyle":{"type":"string","description":"The border style for the table cell.","enum":["Solid","Dotted","Dashed","Double","Groove","Ridge","Inset","Outset","Hidden","None"]},"borderColor":{"type":"string","description":"The border color for the table cell. For example black color - #000000"},"backgroundColor":{"type":"string","description":"The background color for the table cell. For example black color - #000000"},"scope":{"type":"string","description":"The scope for the table cell.","enum":["Row","Column","RowGroup","ColumnGroup","None"]},"colSpan":{"type":"integer","format":"int32","description":"The colSpan for the table cell."},"rowSpan":{"type":"integer","format":"int32","description":"The rowSpan for the table cell."}}},"DocumentBodyTableProperties":{"type":"object","properties":{"width":{"type":"number","format":"float","description":"The width of the table converted to em unit."},"height":{"type":"number","format":"float","description":"The height for the table."},"cellSpacing":{"type":"number","format":"float","description":"The cell spacing for the table. The valid values in 'em'."},"cellPadding":{"type":"number","format":"float","description":"The cell padding for the table. The valid values in 'em'."},"borderWidth":{"type":"number","format":"float","description":"The border width for the table. The valid values in 'em'"},"alignment":{"type":"string","description":"The alignment for the table.","enum":["Center","Left","Right"]},"borderStyle":{"type":"string","description":"The border style for the table.","enum":["Solid","Dotted","Dashed","Double","Groove","Ridge","Inset","Outset","Hidden","None"]},"borderColor":{"type":"string","description":"The border color for the table. The valid values in hex color code representation. For example black color - #000000"},"backgroundColor":{"type":"string","description":"The background color for the table. The valid values in hex color code representation. For example black color - #000000"},"caption":{"description":"The caption for the table. The valid values in hex color code representation. For example black color - #000000","$ref":"#/definitions/DocumentBodyTableCaptionBlock"}}},"DocumentBodyTableRowBlock":{"type":"object","required":["cells"],"properties":{"cells":{"type":"array","description":"The list of cells for the table.","items":{"$ref":"#/definitions/DocumentBodyTableCellBlock"}},"properties":{"description":"The properties for the table rows.","$ref":"#/definitions/DocumentBodyTableRowBlockProperties"}}},"DocumentBodyTableRowBlockProperties":{"type":"object","properties":{"rowType":{"type":"string","description":"The type of the table row.","enum":["Header","Footer","Body"]},"alignment":{"type":"string","description":"The alignment for the table row.","enum":["Center","Left","Right"]},"height":{"type":"number","format":"float","description":"The height for the table row."},"borderStyle":{"type":"string","description":"The border style for the table row.","enum":["Solid","Dotted","Dashed","Double","Groove","Ridge","Inset","Outset","Hidden","None"]},"borderColor":{"type":"string","description":"The border color for the table row. For example black color - #000000"},"backgroundColor":{"type":"string","description":"The background color for the table row. For example black color - #000000"}}},"DocumentBodyVideo":{"type":"object","required":["url"],"properties":{"url":{"type":"string","description":"The URL for the video."},"properties":{"description":"The properties for the video.","$ref":"#/definitions/DocumentBodyVideoProperties"}}},"DocumentBodyVideoProperties":{"type":"object","properties":{"backgroundColor":{"type":"string","description":"The background color for the video. The valid values in hex color code representation. For example black color - #000000"},"align":{"type":"string","description":"The align type for the video.","enum":["Center","Left","Right","Justify"]},"indentation":{"type":"number","format":"float","description":"The indentation for the video. The valid values in 'em'."}}},"DocumentBodyWithHighlight":{"type":"object","required":["blocks"],"properties":{"blocks":{"type":"array","description":"The list of building blocks for the document body.","items":{"$ref":"#/definitions/DocumentBodyBlockWithHighlight"}}}},"DocumentContentBlock":{"type":"object","required":["type"],"properties":{"type":{"type":"string","description":"The type of the paragraph block.","enum":["Text","Image","Video"]},"text":{"description":"Text. It must contain a value if the type of the block is Text.","$ref":"#/definitions/DocumentText"},"image":{"description":"Image. It must contain a value if the type of the block is Image.","$ref":"#/definitions/DocumentBodyImage"},"video":{"description":"Video. It must contain a value if the type of the block is Video.","$ref":"#/definitions/DocumentBodyVideo"}}},"DocumentContentBlockWithHighlight":{"type":"object","required":["type"],"properties":{"type":{"type":"string","description":"The type of the paragraph block.","enum":["Text","Image","Video"]},"text":{"description":"Text. It must contain a value if the type of the block is Text.","$ref":"#/definitions/DocumentText"},"image":{"description":"Image. It must contain a value if the type of the block is Image.","$ref":"#/definitions/DocumentBodyImage"},"video":{"description":"Video. It must contain a value if the type of the block is Video.","$ref":"#/definitions/DocumentBodyVideo"},"answerHighlight":{"description":"The block highlight data.","$ref":"#/definitions/DocumentContentHighlightIndex"}}},"DocumentContentHighlightIndex":{"type":"object","properties":{"startIndex":{"type":"integer","format":"int32","description":"Highlight text start index."},"endIndex":{"type":"integer","format":"int32","description":"Highlight text end index."}}},"DocumentElementLength":{"type":"object","required":["unit","value"],"properties":{"value":{"type":"number","format":"float","description":"The length value of the element in the selected unit."},"unit":{"type":"string","description":"The unit of length.","enum":["Em","Percentage","Px"]}}},"DocumentListContentBlock":{"type":"object","required":["type"],"properties":{"type":{"type":"string","description":"The type of the list block.","enum":["Text","Image","OrderedList","UnorderedList","Video"]},"text":{"description":"Text. It must contain a value if the type of the block is Text.","$ref":"#/definitions/DocumentText"},"image":{"description":"Image. It must contain a value if the type of the block is Image.","$ref":"#/definitions/DocumentBodyImage"},"list":{"description":"List. It must contain a value if the type of the block is UnorderedList or OrderedList.","$ref":"#/definitions/DocumentBodyList"},"video":{"description":"Video. It must contain a value if the type of the block is Video.","$ref":"#/definitions/DocumentBodyVideo"}}},"DocumentTableContentBlock":{"type":"object","required":["type"],"properties":{"type":{"type":"string","description":"The type of the block for the table cell. This determines which body block object (paragraph, list, video, image or table) would have a value.","enum":["Paragraph","Text","Image","Video","OrderedList","UnorderedList","Table"]},"paragraph":{"description":"Paragraph. It must contain a value if the type of the block is Paragraph.","$ref":"#/definitions/DocumentBodyParagraph"},"text":{"description":"Text. It must contain a value if the type of the block is Text.","$ref":"#/definitions/DocumentText"},"image":{"description":"Image. It must contain a value if the type of the block is Image.","$ref":"#/definitions/DocumentBodyImage"},"video":{"description":"Video. It must contain a value if the type of the block is Video.","$ref":"#/definitions/DocumentBodyVideo"},"list":{"description":"List. It must contain a value if the type of the block is UnorderedList or OrderedList.","$ref":"#/definitions/DocumentBodyList"},"table":{"description":"Table. It must contain a value if the type of the block is Table.","$ref":"#/definitions/DocumentBodyTable"}}},"DocumentText":{"type":"object","required":["text"],"properties":{"text":{"type":"string","description":"Text."},"marks":{"type":"array","description":"The unique list of marks (whether it is bold and/or underlined etc.) for the text.","uniqueItems":true,"items":{"type":"string","enum":["Bold","Italic","Underline","Strikethrough","Subscript","Superscript"]}},"hyperlink":{"type":"string","description":"The URL of the page OR an email OR the reference to the knowledge article that the hyperlink goes to. Possible URL value types are https://<url link> | mailto:<email> | grn:knowledge:::documentVariation/<knowledgeBaseId>/<documentId>/<variationId> | grn:knowledge:::document/<knowledgeBaseId>/<documentId> | grn:knowledge:::category/<knowledgeBaseId>/<categoryId> | grn:knowledge:::label/<knowledgeBaseId>/<labelId>"},"properties":{"description":"The properties for the text.","$ref":"#/definitions/DocumentTextProperties"}}},"DocumentTextProperties":{"type":"object","properties":{"fontSize":{"type":"string","description":"The font size for the text. The valid values in 'em'.","enum":["XxSmall","XSmall","Small","Medium","Large","XLarge","XxLarge","XxxLarge"]},"textColor":{"type":"string","description":"The text color for the text. The valid values in hex color code representation. For example black color - #000000"},"backgroundColor":{"type":"string","description":"The background color for the text. The valid values in hex color code representation. For example black color - #000000"}}},"DocumentVariationAnswer":{"type":"object","required":["contexts"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the variation.","readOnly":true},"dateCreated":{"type":"string","format":"date-time","description":"The creation date-time for the document variation. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"dateModified":{"type":"string","format":"date-time","description":"The last modification date-time for the document variation. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"documentVersion":{"description":"The version of the document.","$ref":"#/definitions/AddressableEntityRef"},"contexts":{"type":"array","description":"The context values associated with the variation.","items":{"$ref":"#/definitions/DocumentVariationContext"}},"document":{"description":"The reference to document to which the variation is associated.","readOnly":true,"$ref":"#/definitions/KnowledgeDocumentReference"},"priority":{"type":"integer","format":"int32","description":"The priority of the variation."},"name":{"type":"string","description":"The name of the variation."},"body":{"description":"The content for the variation.","$ref":"#/definitions/DocumentBodyWithHighlight"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"DocumentVariationContext":{"type":"object","required":["context","values"],"properties":{"context":{"description":"The knowledge context associated with the variation.","$ref":"#/definitions/KnowledgeContextReference"},"values":{"type":"array","description":"The list of knowledge context values associated with the variation.","items":{"$ref":"#/definitions/KnowledgeContextValueReference"}}}},"KnowledgeAnswerDocumentResponse":{"type":"object","properties":{"id":{"type":"string","description":"The document id."},"title":{"type":"string","description":"The document title."},"answer":{"type":"string","description":"The answer found inside a variationContent."},"variation":{"description":"The variation with the answer's highlight data.","$ref":"#/definitions/DocumentVariationAnswer"}}},"KnowledgeAnswerDocumentsResponse":{"type":"object","properties":{"results":{"type":"array","description":"The results with answers if the answerMode request property is not set or contains \"AnswerHighlight\". Empty array otherwise.","items":{"$ref":"#/definitions/KnowledgeAnswerDocumentResponse"}},"answerGeneration":{"description":"The results with AI-generated answer if the answerMode request property contains \"AnswerGeneration\".","$ref":"#/definitions/KnowledgeAnswerGenerationResponse"}}},"KnowledgeAnswerGenerationResponse":{"type":"object","properties":{"answer":{"type":"string","description":"The AI-generated answer."},"documents":{"type":"array","description":"The documents used for answer generation.","items":{"$ref":"#/definitions/AnswerGenerationDocument"}}}},"KnowledgeContextReference":{"type":"object","required":["id"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the knowledge context."},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"KnowledgeContextValueReference":{"type":"object","required":["id"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the knowledge context value."},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"KnowledgeDocumentReference":{"type":"object","required":["id","knowledgeBase"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the document."},"knowledgeBase":{"description":"The knowledge base that the document belongs to.","$ref":"#/definitions/KnowledgeBaseReference"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"KnowledgeDocumentsAnswerFilter":{"type":"object","required":["variationIds"],"properties":{"query":{"type":"string","description":"The search query."},"language":{"type":"string","description":"The language of the documents.","enum":["en-US","en-UK","en-AU","en-CA","en-HK","en-IN","en-IE","en-NZ","en-PH","en-SG","en-ZA","de-DE","de-AT","de-CH","es-AR","es-CO","es-MX","es-US","es-ES","fr-FR","fr-BE","fr-CA","fr-CH","pt-BR","pt-PT","nl-NL","nl-BE","it-IT","ca-ES","tr-TR","sv-SE","fi-FI","nb-NO","da-DK","ja-JP","ar-AE","zh-CN","zh-TW","zh-HK","ko-KR","pl-PL","hi-IN","th-TH","hu-HU","vi-VN","uk-UA"]},"appType":{"type":"string","description":"The appType","enum":["Assistant","BotFlow","MessengerKnowledgeApp","SmartAdvisor","SupportCenter"]},"queryType":{"type":"string","description":"The query type","enum":["Unknown","Article","AutoSearch","Category","ManualSearch","Recommendation","Suggestion"]},"searchId":{"type":"string","description":"The search id."},"insertHighlightIntoVariationContent":{"type":"boolean","description":"If specified - insert highlight data into the variation content."},"answerMode":{"type":"array","description":"Allows extracted answers from an article (AnswerHighlight) and/or AI-generated answers (AnswerGeneration). Default mode: AnswerHighlight","items":{"type":"string","enum":["AnswerHighlight","AnswerGeneration"]}},"variationIds":{"type":"array","description":"The variation Ids to answer.","items":{"type":"string"},"maxItems":10,"minItems":1}}},"DocumentBody":{"type":"object","required":["blocks"],"properties":{"blocks":{"type":"array","description":"The list of building blocks for the document body.","items":{"$ref":"#/definitions/DocumentBodyBlock"}}}},"DocumentBodyBlock":{"type":"object","required":["type"],"properties":{"type":{"type":"string","description":"The type of the block for the body. This determines which body block object (paragraph, list, video, image or table) would have a value.","enum":["Paragraph","Image","Video","OrderedList","UnorderedList","Table"]},"image":{"description":"Image. It must contain a value if the type of the block is Image.","$ref":"#/definitions/DocumentBodyImage"},"video":{"description":"Video. It must contain a value if the type of the block is Video.","$ref":"#/definitions/DocumentBodyVideo"},"list":{"description":"List. It must contain a value if the type of the block is UnorderedList or OrderedList.","$ref":"#/definitions/DocumentBodyList"},"table":{"description":"Table. It must contain a value if type of the block is Table.","$ref":"#/definitions/DocumentBodyTable"},"paragraph":{"description":"Paragraph. It must contain a value if the type of the block is Paragraph.","$ref":"#/definitions/DocumentBodyParagraph"}}},"DocumentVariation":{"type":"object","required":["contexts"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the variation.","readOnly":true},"dateCreated":{"type":"string","format":"date-time","description":"The creation date-time for the document variation. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"dateModified":{"type":"string","format":"date-time","description":"The last modification date-time for the document variation. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"documentVersion":{"description":"The version of the document.","$ref":"#/definitions/AddressableEntityRef"},"contexts":{"type":"array","description":"The context values associated with the variation.","items":{"$ref":"#/definitions/DocumentVariationContext"}},"document":{"description":"The reference to document to which the variation is associated.","readOnly":true,"$ref":"#/definitions/KnowledgeDocumentReference"},"priority":{"type":"integer","format":"int32","description":"The priority of the variation."},"name":{"type":"string","description":"The name of the variation."},"body":{"description":"The content for the variation.","$ref":"#/definitions/DocumentBody"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"KnowledgeDocumentAlternative":{"type":"object","required":["autocomplete","phrase"],"properties":{"phrase":{"type":"string","description":"Alternate phrasing to the document title, having a limit of 500 words."},"autocomplete":{"type":"boolean","description":"Autocomplete enabled for the alternate phrase."}}},"KnowledgeDocumentResponse":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"title":{"type":"string","description":"Document title, having a limit of 500 words."},"visible":{"type":"boolean","description":"Indicates if the knowledge document should be included in search results."},"alternatives":{"type":"array","description":"List of alternate phrases related to the title which improves search results.","items":{"$ref":"#/definitions/KnowledgeDocumentAlternative"}},"state":{"type":"string","description":"State of the document.","enum":["Draft","Published","Archived"]},"dateCreated":{"type":"string","format":"date-time","description":"Document creation date-time. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"dateModified":{"type":"string","format":"date-time","description":"Document last modification date-time. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"dateImported":{"type":"string","format":"date-time","description":"Document import date-time, or null if was not imported. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"lastPublishedVersionNumber":{"type":"integer","format":"int32","description":"The last published version number of the document."},"datePublished":{"type":"string","format":"date-time","description":"The date on which the document was last published. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"createdBy":{"description":"The user who created the document.","readOnly":true,"$ref":"#/definitions/UserReference"},"modifiedBy":{"description":"The user who modified the document.","readOnly":true,"$ref":"#/definitions/UserReference"},"documentVersion":{"description":"The version of the document.","$ref":"#/definitions/AddressableEntityRef"},"category":{"description":"The reference to category associated with the document.","$ref":"#/definitions/CategoryResponse"},"labels":{"type":"array","description":"The references to labels associated with the document.","items":{"$ref":"#/definitions/LabelResponse"}},"knowledgeBase":{"description":"Knowledge base to which the document belongs to.","$ref":"#/definitions/KnowledgeBaseReference"},"externalId":{"type":"string","description":"The reference to external id associated with the document."},"externalUrl":{"type":"string","description":"The URL to external document."},"source":{"description":"The reference to source associated with the document.","$ref":"#/definitions/AddressableEntityRef"},"readonly":{"type":"boolean","description":"Whether the document is read-only."},"variations":{"type":"array","description":"Variations of the document.","items":{"$ref":"#/definitions/DocumentVariation"}},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"KnowledgeDocumentReq":{"type":"object","required":["title"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"title":{"type":"string","description":"Document title."},"visible":{"type":"boolean","description":"Indicates if the knowledge document should be included in search results."},"alternatives":{"type":"array","description":"List of alternate phrases related to the title which improves search results.","items":{"$ref":"#/definitions/KnowledgeDocumentAlternative"}},"categoryId":{"type":"string","description":"The category associated with the document."},"labelIds":{"type":"array","description":"The ids of labels associated with the document.","items":{"type":"string"}},"externalId":{"type":"string","description":"The external id associated with the document."},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"KnowledgeDocumentVersion":{"type":"object","required":["restoreFromVersionId"],"properties":{"id":{"type":"string","description":"Globally unique identifier for the document version.","readOnly":true},"datePublished":{"type":"string","format":"date-time","description":"Published date of document version. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"document":{"description":"The document which is versioned.","readOnly":true,"$ref":"#/definitions/KnowledgeDocumentResponse"},"restoreFromVersionId":{"type":"string","description":"The globally unique identifier for the document version. If the value is provided, the document is restored to the given version. If not, it publishes the draft changes as a new version of the document."},"versionNumber":{"type":"integer","format":"int32","description":"Version Number of the document.","readOnly":true},"dateExpires":{"type":"string","format":"date-time","description":"Expiry date of document version, applicable only to the 'Archived' version of the document. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"KnowledgeDocumentVersionListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/KnowledgeDocumentVersion"}},"nextUri":{"type":"string"},"selfUri":{"type":"string"},"previousUri":{"type":"string"}}},"KnowledgeDocumentResponseListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/KnowledgeDocumentResponse"}},"nextUri":{"type":"string"},"selfUri":{"type":"string"},"previousUri":{"type":"string"}}},"BulkResponse":{"type":"object","properties":{"results":{"type":"array","description":"A list of the results from the bulk operation.","items":{"$ref":"#/definitions/BulkResult"}},"errorCount":{"type":"integer","format":"int32","description":"The number of errors from the bulk operation."},"errorIndexes":{"type":"array","description":"An index of where the errors are in the listing.","items":{"type":"integer","format":"int32"}}}},"DocumentVariationListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/DocumentVariation"}},"nextUri":{"type":"string"},"selfUri":{"type":"string"},"previousUri":{"type":"string"}}},"KnowledgeDocumentVersionVariation":{"type":"object","required":["contexts"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the variation.","readOnly":true},"dateCreated":{"type":"string","format":"date-time","description":"The creation date-time for the document variation. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"dateModified":{"type":"string","format":"date-time","description":"The last modification date-time for the document variation. Date time is represented as an ISO-8601 string. 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Article: Full article was shown. Snippet: A snippet from the article was shown. 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Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd","readOnly":true},"dateCompleted":{"type":"string","format":"date-time","example":"2020-05-20T23:56:07.268","description":"Date when the mining process was completed. Date time is represented as an ISO-8601 string. 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Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"dateModified":{"type":"string","format":"date-time","example":"2020-04-30T23:56:07.268","description":"Date when the miner was last modified. Date time is represented as an ISO-8601 string. 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Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"},"dateEnd":{"type":"string","format":"date","example":"2020-04-01","description":"End date for the date range to mine. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"},"uploadKey":{"type":"string","example":"intent-miner/raw-utterances/imports/org_id/request_id.mine_id.json","description":"Location of input conversations."},"mediaType":{"type":"string","description":"Media type for filtering conversations.","enum":["Chat","Call","Message","Email"]},"participantType":{"type":"string","description":"Type of the participant, either agent, customer or both.","enum":["Customer","Agent","Both"]},"queueIds":{"type":"array","example":"[ \"7fe8a4ce-7435-4c78-a83f-47c3943e53eb\", \"18c744bf-34d5-452a-b6d6-9af95628aa50\"]","description":"List of queue IDs for filtering conversations.","items":{"type":"string"}}}},"MinerListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/Miner"}},"nextUri":{"type":"string"},"selfUri":{"type":"string"},"previousUri":{"type":"string"}}},"MinerTopic":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the 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Article: Full article was shown. Snippet: A snippet from the article was shown. 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Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"dateModified":{"type":"string","format":"date-time","description":"Document last modification date-time. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"dateImported":{"type":"string","format":"date-time","description":"Document import date-time, or null if was not imported. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"lastPublishedVersionNumber":{"type":"integer","format":"int32","description":"The last published version number of the document."},"datePublished":{"type":"string","format":"date-time","description":"The date on which the document was last published. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"createdBy":{"description":"The user who created the document.","readOnly":true,"$ref":"#/definitions/UserReference"},"modifiedBy":{"description":"The user who modified the document.","readOnly":true,"$ref":"#/definitions/UserReference"},"documentVersion":{"description":"The version of the document.","$ref":"#/definitions/AddressableEntityRef"},"sessionId":{"type":"string","description":"ID of the guest session.","readOnly":true},"category":{"description":"The reference to category associated with the document.","readOnly":true,"$ref":"#/definitions/GuestCategoryReference"},"variations":{"type":"array","description":"Variations of the document.","items":{"$ref":"#/definitions/KnowledgeGuestDocumentVariationAnswer"}},"answer":{"type":"string","description":"The answer to the query."},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"KnowledgeDocumentGuestSearchRequest":{"type":"object","required":["query"],"properties":{"query":{"type":"string","description":"Query to search content in the knowledge base. 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Can range from 1-5.","minimum":1,"maximum":5},"includeDraftDocuments":{"type":"boolean","description":"Indicates whether the search results would also include draft documents."}}},"KnowledgeGuestDocumentSuggestion":{"type":"object","required":["query"],"properties":{"query":{"type":"string","description":"Query to get autocomplete suggestions for the matching knowledge documents."},"pageSize":{"type":"integer","format":"int32","description":"Page size of the returned results."},"sessionId":{"type":"string","description":"Session ID of the guest suggestions.","readOnly":true},"results":{"type":"array","description":"Suggestions matching the query.","readOnly":true,"items":{"$ref":"#/definitions/KnowledgeGuestDocumentSuggestionResult"}}}},"KnowledgeGuestDocumentSuggestionResult":{"type":"object","properties":{"matchedPhrase":{"type":"string","description":"Matched phrase to the autocomplete suggestions query."}}},"KnowledgeGuestDocumentSuggestionRequest":{"type":"object","required":["query"],"properties":{"query":{"type":"string","description":"Query to get autocomplete suggestions for the matching knowledge documents."},"pageSize":{"type":"integer","format":"int32","description":"Page size of the returned results."},"includeDraftDocuments":{"type":"boolean","description":"Indicates whether the suggestion results would also include draft documents."}}},"KnowledgeGuestSession":{"type":"object","required":["app","customerId"],"properties":{"id":{"type":"string","description":"Session ID.","readOnly":true},"app":{"description":"The app where the session is started.","$ref":"#/definitions/KnowledgeGuestSessionApp"},"customerId":{"type":"string","description":"An arbitrary ID for the customer starting the session. Used to track multiple sessions started by the same customer."},"pageUrl":{"type":"string","description":"URL of the page where the session is started."},"contexts":{"type":"array","description":"The session contexts.","items":{"$ref":"#/definitions/KnowledgeGuestSessionContext"}}}},"KnowledgeGuestSessionApp":{"type":"object","required":["deploymentId","type"],"properties":{"deploymentId":{"type":"string","description":"App deployment ID."},"type":{"type":"string","description":"App type.","enum":["MessengerKnowledgeApp","SupportCenter"]}}},"KnowledgeGuestSessionContext":{"type":"object","required":["id","values"],"properties":{"id":{"type":"string","description":"The context id associated with the session."},"values":{"type":"array","description":"The list of knowledge context values associated with the session.","items":{"$ref":"#/definitions/Entity"}}}},"DomainEntityListingSurveyForm":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/SurveyForm"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"firstUri":{"type":"string","format":"uri"},"lastUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"previousUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"ScorableSurvey":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"surveyForm":{"description":"Survey form used for this survey.","$ref":"#/definitions/SurveyForm"},"status":{"type":"string","enum":["Pending","Sent","InProgress","Finished","OptOut","Error","Expired"]},"answers":{"$ref":"#/definitions/SurveyScoringSet"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"SurveyForm":{"type":"object","required":["contextId","language","name"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string","description":"The survey form name"},"modifiedDate":{"type":"string","format":"date-time","description":"Last modified date. 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Currently localized languages: da, de, en-US, es, fi, fr, it, ja, ko, nl, no, pl, pt-BR, sv, th, tr, zh-CH, zh-TW"},"header":{"type":"string","description":"Markdown text for the top of the form."},"footer":{"type":"string","description":"Markdown text for the bottom of the form."},"questionGroups":{"type":"array","description":"A list of question groups","items":{"$ref":"#/definitions/SurveyQuestionGroup"}},"publishedVersions":{"description":"List of published version of this form","readOnly":true,"$ref":"#/definitions/DomainEntityListingSurveyForm"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"SurveyQuestion":{"type":"object","properties":{"id":{"type":"string"},"text":{"type":"string"},"helpText":{"type":"string"},"type":{"type":"string","enum":["multipleChoiceQuestion","freeTextQuestion","npsQuestion","readOnlyTextBlockQuestion"]},"naEnabled":{"type":"boolean"},"visibilityCondition":{"$ref":"#/definitions/VisibilityCondition"},"answerOptions":{"type":"array","description":"Options from which to choose an answer for this question. Only used by Multiple Choice type questions.","items":{"$ref":"#/definitions/AnswerOption"}},"maxResponseCharacters":{"type":"integer","format":"int32","description":"How many characters are allowed in the text response to this question. Used by NPS and Free Text question types."},"explanationPrompt":{"type":"string","description":"Prompt for details explaining the chosen NPS score. Used by NPS questions."}}},"SurveyQuestionGroup":{"type":"object","properties":{"id":{"type":"string"},"name":{"type":"string"},"type":{"type":"string"},"naEnabled":{"type":"boolean"},"questions":{"type":"array","items":{"$ref":"#/definitions/SurveyQuestion"}},"visibilityCondition":{"$ref":"#/definitions/VisibilityCondition"}}},"SurveyQuestionGroupScore":{"type":"object","properties":{"questionGroupId":{"type":"string"},"totalScore":{"type":"number","format":"float","description":"Score of all questions in the group"},"maxTotalScore":{"type":"number","format":"float","description":"Maximum possible score of all questions in the group"},"markedNA":{"type":"boolean","description":"True when the evaluation is submitted with a question group that does not have any answers. Only allowed when naEnabled is true or if set by the system"},"systemMarkedNA":{"type":"boolean","description":"If markedNA is true, systemMarkedNA indicates whether it was marked by a user or by the system due to visibility conditions. Always false if markedNA is false."},"questionScores":{"type":"array","items":{"$ref":"#/definitions/SurveyQuestionScore"}}}},"SurveyQuestionScore":{"type":"object","properties":{"questionId":{"type":"string"},"answerId":{"type":"string"},"score":{"type":"integer","format":"int32","description":"Unweighted score of the question"},"markedNA":{"type":"boolean","description":"True when the evaluation is submitted with a question that does not have an answer. Only allowed when naEnabled is true or if set by the system"},"systemMarkedNA":{"type":"boolean","description":"If markedNA is true, systemMarkedNA indicates whether it was marked by a user or by the system due to visibility conditions. Always false if markedNA is false."},"assistedAnswerId":{"type":"string","description":"AnswerId found with evaluation assistance conditions"},"npsScore":{"type":"integer","format":"int32"},"npsTextAnswer":{"type":"string"},"freeTextAnswer":{"type":"string"}}},"SurveyScoringSet":{"type":"object","properties":{"totalScore":{"type":"number","format":"float"},"npsScore":{"type":"integer","format":"int32"},"questionGroupScores":{"type":"array","items":{"$ref":"#/definitions/SurveyQuestionGroupScore"}}}},"DocumentationResult":{"type":"object","required":["id"],"properties":{"id":{"type":"integer","format":"int32","description":"The globally unique identifier for the object."},"categories":{"type":"array","description":"The category of the documentation entity. Will be returned in responses for certain entities.","items":{"type":"integer","format":"int32"}},"description":{"type":"string","description":"The description of the documentation entity. Will be returned in responses for certain entities."},"content":{"type":"string","description":"The text or html content for the documentation entity. Will be returned in responses for certain entities."},"excerpt":{"type":"string","description":"The excerpt of the documentation entity. Will be returned in responses for certain entities."},"link":{"type":"string","description":"URL link for the documentation entity. Will be returned in responses for certain entities."},"modified":{"type":"string","format":"date-time","description":"The modified date for the documentation entity. Will be returned in responses for certain entities. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"name":{"type":"string","description":"The name of the documentation entity. Will be returned in responses for certain entities."},"service":{"type":"array","description":"The service of the documentation entity. Will be returned in responses for certain entities.","items":{"type":"integer","format":"int32"}},"slug":{"type":"string","description":"The slug of the documentation entity. Will be returned in responses for certain entities."},"title":{"type":"string","description":"The title of the documentation entity. Will be returned in responses for certain entities."},"get_type":{"type":"string","description":"The search type. Will be returned in responses for certain entities."},"facet_feature":{"type":"array","description":"The facet feature of the documentation entity. Will be returned in responses for certain entities.","items":{"type":"integer","format":"int32"}},"facet_role":{"type":"array","description":"The facet role of the documentation entity. Will be returned in responses for certain entities.","items":{"type":"integer","format":"int32"}},"facet_service":{"type":"array","description":"The facet service of the documentation entity. Will be returned in responses for certain entities.","items":{"type":"integer","format":"int32"}},"faq_categories":{"type":"array","description":"The faq categories of the documentation entity. Will be returned in responses for certain entities.","items":{"type":"integer","format":"int32"}},"releasenote_category":{"type":"array","description":"The releasenote category of the documentation entity. Will be returned in responses for certain entities.","items":{"type":"integer","format":"int32"}},"releasenote_tag":{"type":"array","description":"The releasenote tag of the documentation entity. Will be returned in responses for certain entities.","items":{"type":"integer","format":"int32"}},"service-area":{"type":"array","description":"The service area of the documentation entity. Will be returned in responses for certain entities.","items":{"type":"integer","format":"int32"}},"video_categories":{"type":"array","description":"The video categories of the documentation entity. Will be returned in responses for certain entities.","items":{"type":"integer","format":"int32"}}}},"DocumentationSearchResponse":{"type":"object","required":["pageCount","pageNumber","pageSize","results","total","types"],"properties":{"total":{"type":"integer","format":"int64","description":"The total number of results found"},"pageCount":{"type":"integer","format":"int32","description":"The total number of pages"},"pageSize":{"type":"integer","format":"int32","description":"The current page size"},"pageNumber":{"type":"integer","format":"int32","description":"The current page number"},"previousPage":{"type":"string","description":"Q64 value for the previous page of results"},"currentPage":{"type":"string","description":"Q64 value for the current page of results"},"nextPage":{"type":"string","description":"Q64 value for the next page of results"},"types":{"type":"array","description":"Resource types the search was performed against","items":{"type":"string"}},"results":{"type":"array","description":"Search results","items":{"$ref":"#/definitions/DocumentationResult"}}}},"DocumentationSearchCriteria":{"type":"object","required":["type"],"properties":{"endValue":{"type":"string","description":"The end value of the range. This field is used for range search types."},"values":{"type":"array","description":"A list of values for the search to match against","items":{"type":"string"}},"startValue":{"type":"string","description":"The start value of the range. This field is used for range search types."},"value":{"type":"string","description":"A value for the search to match against"},"operator":{"type":"string","description":"How to apply this search criteria against other criteria","enum":["AND","OR","NOT"]},"group":{"type":"array","description":"Groups multiple conditions","items":{"$ref":"#/definitions/DocumentationSearchCriteria"}},"dateFormat":{"type":"string","description":"Set date format for criteria values when using date range search type.  Supports Java date format syntax, example yyyy-MM-dd'T'HH:mm:ss.SSSX."},"type":{"type":"string","description":"Search Type","enum":["EXACT","STARTS_WITH","CONTAINS","TERM","TERMS","MATCH_ALL","SIMPLE","QUERY_STRING","MULTI_MATCH"]},"fields":{"type":"array","description":"Field names to search against","items":{"type":"string"},"x-genesys-search-fields":{"value":["title","content"]}}}},"DocumentationSearchRequest":{"type":"object","properties":{"sortOrder":{"type":"string","description":"The sort order for results","enum":["ASC","DESC","SCORE"]},"sortBy":{"type":"string","description":"The field in the resource that you want to sort the results by"},"pageSize":{"type":"integer","format":"int32","description":"The number of results per page"},"pageNumber":{"type":"integer","format":"int32","description":"The page of resources you want to retrieve"},"sort":{"type":"array","description":"Multi-value sort order, list of multiple sort values","items":{"$ref":"#/definitions/SearchSort"}},"query":{"type":"array","items":{"$ref":"#/definitions/DocumentationSearchCriteria"}}}},"JsonNodeSearchResponse":{"type":"object","required":["pageCount","pageNumber","pageSize","results","total","types"],"properties":{"total":{"type":"integer","format":"int64","description":"The total number of results found"},"pageCount":{"type":"integer","format":"int32","description":"The total number of pages"},"pageSize":{"type":"integer","format":"int32","description":"The current page size"},"pageNumber":{"type":"integer","format":"int32","description":"The current page number"},"previousPage":{"type":"string","description":"Q64 value for the previous page of results"},"currentPage":{"type":"string","description":"Q64 value for the current page of results"},"nextPage":{"type":"string","description":"Q64 value for the next page of results"},"types":{"type":"array","description":"Resource types the search was performed against","items":{"type":"string"}},"results":{"description":"Search results","$ref":"#/definitions/ArrayNode"},"aggregations":{"$ref":"#/definitions/ArrayNode"}}},"GKNDocumentationResult":{"type":"object","required":["_type"],"properties":{"content":{"type":"string","description":"The text or html content for the documentation entity. Will be returned in responses for certain entities."},"link":{"type":"string","description":"URL link for the documentation entity. Will be returned in responses for certain entities."},"title":{"type":"string","description":"The title of the documentation entity. Will be returned in responses for certain entities."},"_type":{"type":"string","description":"The search type. Will be returned in responses for certain entities."}}},"GKNDocumentationSearchResponse":{"type":"object","required":["pageCount","pageNumber","pageSize","results","total","types"],"properties":{"total":{"type":"integer","format":"int64","description":"The total number of results found"},"pageCount":{"type":"integer","format":"int32","description":"The total number of pages"},"pageSize":{"type":"integer","format":"int32","description":"The current page size"},"pageNumber":{"type":"integer","format":"int32","description":"The current page number"},"previousPage":{"type":"string","description":"Q64 value for the previous page of results"},"currentPage":{"type":"string","description":"Q64 value for the current page of results"},"nextPage":{"type":"string","description":"Q64 value for the next page of results"},"types":{"type":"array","description":"Resource types the search was performed against","items":{"type":"string"}},"results":{"type":"array","description":"Search results","items":{"$ref":"#/definitions/GKNDocumentationResult"}}}},"GKNDocumentationSearchCriteria":{"type":"object","required":["type"],"properties":{"endValue":{"type":"string","description":"The end value of the range. This field is used for range search types."},"values":{"type":"array","description":"A list of values for the search to match against","items":{"type":"string"}},"startValue":{"type":"string","description":"The start value of the range. This field is used for range search types."},"value":{"type":"string","description":"A value for the search to match against"},"operator":{"type":"string","description":"How to apply this search criteria against other criteria","enum":["AND","OR","NOT"]},"group":{"type":"array","description":"Groups multiple conditions","items":{"$ref":"#/definitions/GKNDocumentationSearchCriteria"}},"dateFormat":{"type":"string","description":"Set date format for criteria values when using date range search type.  Supports Java date format syntax, example yyyy-MM-dd'T'HH:mm:ss.SSSX."},"type":{"type":"string","description":"Search Type","enum":["SIMPLE"]},"fields":{"type":"array","description":"Field names to search against","items":{"type":"string"},"x-genesys-search-fields":{"value":["title","content"]}}}},"GKNDocumentationSearchRequest":{"type":"object","properties":{"sortOrder":{"type":"string","description":"The sort order for results","enum":["ASC","DESC","SCORE"]},"sortBy":{"type":"string","description":"The field in the resource that you want to sort the results by"},"pageSize":{"type":"integer","format":"int32","description":"The number of results per page"},"pageNumber":{"type":"integer","format":"int32","description":"The page of resources you want to retrieve"},"sort":{"type":"array","description":"Multi-value sort order, list of multiple sort values","items":{"$ref":"#/definitions/SearchSort"}},"query":{"type":"array","items":{"$ref":"#/definitions/GKNDocumentationSearchCriteria"}}}},"CreateWebChatConversationResponse":{"type":"object","properties":{"id":{"type":"string","description":"Chat Conversation identifier"},"jwt":{"type":"string","description":"The JWT that you can use to identify subsequent calls on this conversation"},"eventStreamUri":{"type":"string","format":"uri","description":"The URI which provides the conversation event stream."},"member":{"description":"Chat Member","$ref":"#/definitions/WebChatMemberInfo"}}},"CreateWebChatConversationRequest":{"type":"object","required":["deploymentId","memberInfo","organizationId","routingTarget"],"properties":{"organizationId":{"type":"string","description":"The organization identifier."},"deploymentId":{"type":"string","description":"The web chat Deployment ID which contains the appropriate settings for this chat conversation."},"routingTarget":{"description":"The routing information to use for the new chat conversation.","$ref":"#/definitions/WebChatRoutingTarget"},"memberInfo":{"description":"The guest member info to use for the new chat conversation.","$ref":"#/definitions/GuestMemberInfo"},"memberAuthToken":{"type":"string","description":"If the guest member is an authenticated member (ie, not anonymous) his JWT is provided here. The token will have been previously generated with the \"POST /api/v2/signeddata\" resource."},"journeyContext":{"description":"A subset of the Journey System's data relevant to this conversation/session request (for external linkage and internal usage/context).","$ref":"#/definitions/JourneyContext"}}},"GuestMemberInfo":{"type":"object","required":["displayName"],"properties":{"displayName":{"type":"string","description":"The display name to use for the guest member in the conversation."},"firstName":{"type":"string","description":"The first name to use for the guest member in the conversation."},"lastName":{"type":"string","description":"The last name to use for the guest member in the conversation."},"email":{"type":"string","description":"The email address to use for the guest member in the conversation."},"phoneNumber":{"type":"string","description":"The phone number to use for the guest member in the conversation."},"avatarImageUrl":{"type":"string","format":"uri","description":"The URL to the avatar image to use for the guest member in the conversation, if any."},"customFields":{"type":"object","description":"Any custom fields of information, in key-value format, to attach to the guest member in the conversation.","additionalProperties":{"type":"string"}}}},"WebChatRoutingTarget":{"type":"object","required":["targetAddress","targetType"],"properties":{"targetType":{"type":"string","description":"The target type of the routing target, such as 'QUEUE'.","enum":["QUEUE"]},"targetAddress":{"type":"string","description":"The target of the route, in the format appropriate given the 'targetType'."},"skills":{"type":"array","description":"The list of skill names to use for routing.","items":{"type":"string"}},"language":{"type":"string","description":"The language name to use for routing."},"priority":{"type":"integer","format":"int64","description":"The priority to assign to the conversation for routing."}}},"WebDeploymentsRefreshJWTRequest":{"type":"object","required":["deploymentId","refreshToken"],"properties":{"refreshToken":{"type":"string","description":"Refresh token used to issue a new JWT."},"deploymentId":{"type":"string","description":"The WebDeployment ID"}}},"WebDeploymentsAuthorizationResponse":{"type":"object","properties":{"refreshToken":{"type":"string","description":"Refresh token used to issue a new JWT."},"jwt":{"type":"string"}}},"WebDeploymentsJourneyContext":{"type":"object","properties":{"journeyAction":{"description":"A subset of the Journey System's action data relevant to a part of a conversation (for external linkage and internal usage/context)","$ref":"#/definitions/JourneyAction"},"customer":{"description":"Journey customer information. Used for linking the authenticated customer with the journey. ","$ref":"#/definitions/JourneyCustomer"},"customerSession":{"description":"Contains the Journey System's customer session details.","$ref":"#/definitions/JourneyCustomerSession"}}},"WebDeploymentsOAuthExchangeRequest":{"type":"object","required":["deploymentId"],"properties":{"deploymentId":{"type":"string","description":"The WebDeployment ID"},"journeyContext":{"description":"A Customer journey context.","$ref":"#/definitions/WebDeploymentsJourneyContext"},"oauth":{"$ref":"#/definitions/WebDeploymentsOAuthRequestParameters"}}},"WebDeploymentsOAuthRequestParameters":{"type":"object","required":["code","redirectUri"],"properties":{"code":{"type":"string","description":"The authorization code to be sent to the authentication server during the token request.\n Refer to https://openid.net/specs/openid-connect-core-1_0.html#AuthRequest"},"redirectUri":{"type":"string","description":"Redirect URI sent in the \"Authentication Request\"Refer to https://openid.net/specs/openid-connect-core-1_0.html#AuthRequest"},"nonce":{"type":"string","description":"Required if provided in the \"Authentication Request\". Otherwise should be empty.String value used to associate a Client session with an ID Token, and to mitigate replay attacks. The value is passed through unmodified from the Authentication Request to the ID Token. Refer to https://openid.net/specs/openid-connect-core-1_0.html#AuthRequest"},"maxAge":{"type":"integer","format":"int32","description":"Required if provided in the  \"Authentication Request\". Otherwise should be empty.Specifies the allowable elapsed time in seconds since the last time the End-User was actively authenticated.Refer to https://openid.net/specs/openid-connect-core-1_0.html#AuthRequest"},"codeVerifier":{"type":"string","description":"Required if authorizing using Proof Key for Code Exchange (PKCE). Otherwise should be empty.Random URL-safe string with a minimum length of 43 characters generated at start of authorization flow to mitigate the threat of having the authorization code intercepted. Refer to https://datatracker.ietf.org/doc/html/rfc7636"},"iss":{"type":"string","description":"Optional parameter. Set it if authorization server discovery metadata authorization_response_iss_parameter_supported is enabled.\nRefer to https://datatracker.ietf.org/doc/html/rfc9207"}}},"AvailableTopic":{"type":"object","properties":{"description":{"type":"string"},"id":{"type":"string"},"permissionDetails":{"type":"array","description":"Full detailed permissions required to subscribe to the topic","items":{"$ref":"#/definitions/PermissionDetails"}},"requiresPermissions":{"type":"array","description":"Permissions required to subscribe to the topic","items":{"type":"string"}},"requiresDivisionPermissions":{"type":"boolean","description":"True if the subscribing user must belong to the same division as the topic object ID"},"requiresAnyValidator":{"type":"boolean","description":"If multiple permissions are required for this topic, such as both requiresCurrentUser and requiresDivisionPermissions, then true here indicates that meeting any one condition will satisfy the requirements; false indicates all conditions must be met."},"enforced":{"type":"boolean","description":"Whether or not the permissions on this topic are enforced"},"visibility":{"type":"string","description":"Visibility of this topic (Public or Preview)","enum":["Public","Preview"]},"schema":{"type":"object","additionalProperties":{"type":"object"}},"requiresCurrentUser":{"type":"boolean","description":"True if the topic user ID is required to match the subscribing user ID"},"requiresCurrentUserOrPermission":{"type":"boolean","description":"True if permissions are only required when the topic user ID does not match the subscribing user ID"},"transports":{"type":"array","description":"Transports that support events for the topic","items":{"type":"string","enum":["All","Websocket","EventBridge","ProcessAutomation"]}},"publicApiTemplateUriPaths":{"type":"array","items":{"type":"string"}},"topicParameters":{"type":"array","description":"Parameters in the topic name that can be substituted, in the order they appear in the topic name","items":{"type":"string"}}}},"AvailableTopicEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/AvailableTopic"}}}},"PermissionDetails":{"type":"object","properties":{"type":{"type":"string","description":"The type of permission requirement","enum":["requiresCurrentUser","requiresPermissions","requiresDivisionPermissions","requiresAnyDivisionPermissions","requiresUserBeConversationParticipant"]},"permissions":{"type":"array","description":"List of required permissions","items":{"type":"string"}},"allowsCurrentUser":{"type":"boolean","description":"Whether the current user can subscribe, when division permissions are otherwise required"},"enforced":{"type":"boolean","description":"Whether or not this permission requirement is enforced"}}},"Channel":{"type":"object","properties":{"connectUri":{"type":"string","format":"uri"},"id":{"type":"string"},"expires":{"type":"string","format":"date-time","description":"Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"}}},"ChannelEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/Channel"}}}},"ChannelTopic":{"type":"object","properties":{"id":{"type":"string"},"state":{"type":"string","enum":["Permitted","Rejected"]},"rejectionReason":{"type":"string"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"ChannelTopicEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/ChannelTopic"}}}},"OAuthClientRequest":{"type":"object","required":["authorizedGrantType","name"],"properties":{"name":{"type":"string","description":"The name of the OAuth client."},"accessTokenValiditySeconds":{"type":"integer","format":"int64","description":"The number of seconds, between 5mins and 48hrs, until tokens created with this client expire. If this field is omitted, a default of 24 hours will be applied."},"description":{"type":"string"},"registeredRedirectUri":{"type":"array","description":"List of allowed callbacks for this client. For example: https://myap.example.com/auth/callback","items":{"type":"string","format":"uri"}},"roleIds":{"type":"array","description":"Deprecated. Use roleDivisions instead.","uniqueItems":true,"items":{"type":"string"}},"authorizedGrantType":{"type":"string","description":"The OAuth Grant/Client type supported by this client.\nCode Authorization Grant/Client type - Preferred client type where the Client ID and Secret are required to create tokens. Used where the secret can be secured.\nPKCE-Enabled Code Authorization grant type - Code grant type which requires PKCE challenge and verifier to create tokens. Used in public clients for increased security.\nImplicit grant type - Client ID only is required to create tokens. Used in browser and mobile apps where the secret can not be secured.\nSAML2-Bearer extension grant type - SAML2 assertion provider for user authentication at the token endpoint.\nClient Credential grant type - Used to created access tokens that are tied only to the client.\n","enum":["CODE","TOKEN","SAML2-BEARER","PASSWORD","CLIENT-CREDENTIALS"]},"scope":{"type":"array","description":"The scope requested by this client. Scopes only apply to clients not using the client_credential grant","items":{"type":"string"}},"roleDivisions":{"type":"array","description":"Set of roles and their corresponding divisions associated with this client. Roles and divisions only apply to clients using the client_credential grant","uniqueItems":true,"items":{"$ref":"#/definitions/RoleDivision"}},"state":{"type":"string","description":"The state of the OAuth client.\nActive: The OAuth client can be used to create access tokens. This is the default state.\nDisabled: Access tokens created by the client are invalid and new ones cannot be created.\nInactive: Access tokens cannot be created with this OAuth client and it will be deleted.","enum":["active","disabled","inactive"]},"dateToDelete":{"type":"string","format":"date-time","description":"The time at which this client will be deleted. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"}}},"UsageExecutionResult":{"type":"object","properties":{"executionId":{"type":"string","description":"The id of the query execution"},"resultsUri":{"type":"string","description":"URI where the query results can be retrieved"}}},"ApiUsageClientQuery":{"type":"object","required":["interval"],"properties":{"interval":{"type":"string","description":"Behaves like one clause in a SQL WHERE. Specifies the date and time range of data being queried. Intervals are represented as an ISO-8601 string. For example: YYYY-MM-DDThh:mm:ss/YYYY-MM-DDThh:mm:ss"},"granularity":{"type":"string","description":"Date granularity of the results","enum":["Day","Week","Month"]},"metrics":{"type":"array","description":"Behaves like a SQL SELECT clause. Enables retrieving only named metrics. If omitted, all metrics that are available will be returned (like SELECT *).","items":{"type":"string","enum":["Status200","Status300","Status400","Status500","Status429","Requests"]}},"groupBy":{"type":"array","description":"Behaves like a SQL GROUPBY. Allows for multiple levels of grouping as a list of dimensions. Partitions resulting aggregate computations into distinct named subgroups rather than across the entire result set as if it were one group.","items":{"type":"string","enum":["OAuthClientId","OrganizationId","TemplateUri","HttpMethod"]}}}},"ApiUsageQueryResult":{"type":"object","properties":{"results":{"type":"array","description":"Query results","items":{"$ref":"#/definitions/ApiUsageRow"}},"queryStatus":{"type":"string","description":"Query status","enum":["Complete","Failed","Running"]},"cursors":{"description":"Cursor tokens to be used for navigating paginated results","$ref":"#/definitions/Cursors"}}},"ApiUsageRow":{"type":"object","properties":{"clientId":{"type":"string","description":"Client Id associated with this query result"},"clientName":{"type":"string","description":"Client Name associated with this query result"},"organizationId":{"type":"string","description":"Organization Id associated with this query result"},"userId":{"type":"string","description":"User Id associated with this query result"},"templateUri":{"type":"string","description":"Template Uri associated with this query result"},"httpMethod":{"type":"string","description":"HTTP Method associated with this query result"},"status200":{"type":"integer","format":"int64","description":"Number of requests resulting in a 2xx HTTP status code"},"status300":{"type":"integer","format":"int64","description":"Number of requests resulting in a 3xx HTTP status code"},"status400":{"type":"integer","format":"int64","description":"Number of requests resulting in a 4xx HTTP status code"},"status500":{"type":"integer","format":"int64","description":"Number of requests resulting in a 5xx HTTP status code"},"status429":{"type":"integer","format":"int64","description":"Number of requests resulting in a 429 HTTP status code, this is a subset of the count returned with status400"},"requests":{"type":"integer","format":"int64","description":"Total number of requests"},"date":{"type":"string","format":"date-time","description":"Date of requests, based on granularity. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"}}},"OAuthClientEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/OAuthClientListing"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"firstUri":{"type":"string","format":"uri"},"lastUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"previousUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"OAuthClientListing":{"type":"object","required":["name"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string","description":"The name of the OAuth client."},"accessTokenValiditySeconds":{"type":"integer","format":"int64","description":"The number of seconds, between 5mins and 48hrs, until tokens created with this client expire. If this field is omitted, a default of 24 hours will be applied."},"description":{"type":"string"},"registeredRedirectUri":{"type":"array","description":"List of allowed callbacks for this client. For example: https://myap.example.com/auth/callback","items":{"type":"string","format":"uri"}},"secret":{"type":"string","description":"System created secret assigned to this client. Secrets are required for code authorization and client credential grants."},"roleIds":{"type":"array","description":"Deprecated. Use roleDivisions instead.","uniqueItems":true,"items":{"type":"string"}},"dateCreated":{"type":"string","format":"date-time","description":"Date this client was created. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"dateModified":{"type":"string","format":"date-time","description":"Date this client was last modified. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"createdBy":{"description":"User that created this client","$ref":"#/definitions/DomainEntityRef"},"modifiedBy":{"description":"User that last modified this client","$ref":"#/definitions/DomainEntityRef"},"scope":{"type":"array","description":"The scope requested by this client. Scopes only apply to clients not using the client_credential grant","items":{"type":"string"}},"roleDivisions":{"type":"array","description":"Set of roles and their corresponding divisions associated with this client. Roles and divisions only apply to clients using the client_credential grant","uniqueItems":true,"items":{"$ref":"#/definitions/RoleDivision"}},"state":{"type":"string","description":"The state of the OAuth client.\nActive: The OAuth client can be used to create access tokens. This is the default state.\nDisabled: Access tokens created by the client are invalid and new ones cannot be created.\nInactive: Access tokens cannot be created with this OAuth client and it will be deleted.","enum":["active","disabled","inactive"]},"dateToDelete":{"type":"string","format":"date-time","description":"The time at which this client will be deleted. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"EventDefinition":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string","description":"The name of the object.","readOnly":true},"description":{"type":"string","description":"description","readOnly":true}}},"EventDefinitionListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/EventDefinition"}}}},"AuditQueryResponse":{"type":"object"},"Facet":{"type":"object","required":["name","type"],"properties":{"name":{"type":"string","description":"The name of the field on which to facet."},"type":{"type":"string","description":"The type of the facet, DATE or STRING."}}},"Filter":{"type":"object","required":["name","operator","type","values"],"properties":{"name":{"type":"string","description":"The name of the field by which to filter."},"type":{"type":"string","description":"The type of the filter, DATE or STRING."},"operator":{"type":"string","description":"The operation that the filter performs."},"values":{"type":"array","description":"The values to make the filter comparison against.","items":{"type":"string"}}}},"TrusteeAuditQueryRequest":{"type":"object","required":["trusteeOrganizationIds","trusteeUserIds"],"properties":{"trusteeOrganizationIds":{"type":"array","description":"Limit returned audits to these trustee organizationIds.","items":{"type":"string"}},"trusteeUserIds":{"type":"array","description":"Limit returned audits to these trustee userIds.","items":{"type":"string"}},"startDate":{"type":"string","format":"date-time","description":"Starting date/time for the audit search. ISO-8601 formatted date-time, UTC."},"endDate":{"type":"string","format":"date-time","description":"Ending date/time for the audit search. ISO-8601 formatted date-time, UTC."},"queryPhrase":{"type":"string","description":"Word or phrase to look for in audit bodies."},"facets":{"type":"array","description":"Facet information to be returned with the query results.","items":{"$ref":"#/definitions/Facet"}},"filters":{"type":"array","description":"Additional custom filters to be applied to the query.","items":{"$ref":"#/definitions/Filter"}}}},"TrustEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/Trustee"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"firstUri":{"type":"string","format":"uri"},"lastUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"previousUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"Trustee":{"type":"object","required":["enabled"],"properties":{"id":{"type":"string","description":"Organization Id for this trust.","readOnly":true},"enabled":{"type":"boolean","description":"If disabled no trustee user will have access, even if they were previously added."},"usesDefaultRole":{"type":"boolean","description":"Denotes if trustee uses admin role by default."},"hasFullAccess":{"type":"boolean","description":"Denotes if trustee uses full access role by default."},"isTrustedUser":{"type":"boolean","description":"Denotes if trustee is given Trusted User access by default."},"dateCreated":{"type":"string","format":"date-time","description":"Date Trust was created. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"dateExpired":{"type":"string","format":"date-time","description":"The expiration date of the trust. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"createdBy":{"description":"User that created trust.","readOnly":true,"$ref":"#/definitions/OrgUser"},"organization":{"description":"Organization associated with this trust.","readOnly":true,"$ref":"#/definitions/Organization"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"ClonedUser":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"trustor":{"description":"The ID of the trustor organization this clone exists in.","readOnly":true,"$ref":"#/definitions/DomainEntityRef"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}},"description":"Represents a cloned user in a trustor organization."},"ClonedUserEntityListing":{"type":"object","properties":{"total":{"type":"integer","format":"int64"},"entities":{"type":"array","items":{"$ref":"#/definitions/ClonedUser"}},"selfUri":{"type":"string","format":"uri"}}},"TrustGroup":{"type":"object","required":["name","rulesVisible","type","visibility"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string","description":"The group name."},"description":{"type":"string"},"dateModified":{"type":"string","format":"date-time","description":"Last modified date/time. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"memberCount":{"type":"integer","format":"int64","description":"Number of members.","readOnly":true},"state":{"type":"string","description":"Active, inactive, or deleted state.","readOnly":true,"enum":["active","inactive","deleted"]},"version":{"type":"integer","format":"int32","description":"Current version for this resource.","readOnly":true},"type":{"type":"string","description":"Type of group.","enum":["official","social"]},"images":{"type":"array","items":{"$ref":"#/definitions/UserImage"}},"addresses":{"type":"array","items":{"$ref":"#/definitions/GroupContact"}},"rulesVisible":{"type":"boolean","description":"Are membership rules visible to the person requesting to view the group"},"visibility":{"type":"string","description":"Who can view this group","enum":["public","owners","members"]},"rolesEnabled":{"type":"boolean","description":"Allow roles to be assigned to this group"},"owners":{"type":"array","description":"Owners of the group","items":{"$ref":"#/definitions/User"}},"dateCreated":{"type":"string","format":"date-time","description":"The date on which the trusted group was added. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"createdBy":{"description":"The user that added trusted group.","readOnly":true,"$ref":"#/definitions/OrgUser"}}},"TrustRequest":{"type":"object","required":["trustee"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"createdBy":{"description":"User who created this request.","readOnly":true,"$ref":"#/definitions/OrgUser"},"dateCreated":{"type":"string","format":"date-time","description":"Date request was created. There is a 48 hour expiration on all requests. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"trustee":{"description":"Trustee organization who generated this request.","readOnly":true,"$ref":"#/definitions/Organization"},"users":{"type":"array","description":"The list of trustee users that are requesting access.","readOnly":true,"items":{"$ref":"#/definitions/OrgUser"}},"groups":{"type":"array","description":"The list of trustee groups that are requesting access.","readOnly":true,"items":{"$ref":"#/definitions/TrustGroup"}},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"TrustRequestCreate":{"type":"object","properties":{"userIds":{"type":"array","description":"The list of trustee users that are requesting access. If no users are specified, at least one group is required.","items":{"type":"string"}},"groupIds":{"type":"array","description":"The list of trustee groups that are requesting access. If no groups are specified, at least one user is required.","items":{"type":"string"}}}},"TrustMemberCreate":{"type":"object","required":["id"],"properties":{"id":{"type":"string","description":"Trustee User or Group Id"},"roleIds":{"type":"array","description":"The list of roles to be granted to this user or group. Roles will be granted in all divisions.","items":{"type":"string"}},"roleDivisions":{"description":"The list of trustor organization roles granting this user or group access paired with the divisions for those roles.","$ref":"#/definitions/RoleDivisionGrants"}}},"TrustGroupEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/TrustGroup"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"firstUri":{"type":"string","format":"uri"},"lastUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"previousUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"TrustUpdate":{"type":"object","required":["enabled"],"properties":{"enabled":{"type":"boolean","description":"If disabled no trustee user will have access, even if they were previously added."},"dateExpired":{"type":"string","format":"date-time","description":"The expiration date of the trust. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"}}},"TrustUser":{"type":"object","required":["version"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"division":{"description":"The division to which this entity belongs.","$ref":"#/definitions/Division"},"chat":{"$ref":"#/definitions/Chat"},"department":{"type":"string"},"email":{"type":"string"},"primaryContactInfo":{"type":"array","description":"Auto populated from addresses.","readOnly":true,"items":{"$ref":"#/definitions/Contact"}},"addresses":{"type":"array","description":"Email addresses and phone numbers for this user","items":{"$ref":"#/definitions/Contact"}},"state":{"type":"string","description":"The current state for this user.","readOnly":true,"enum":["active","inactive","deleted"]},"title":{"type":"string"},"username":{"type":"string"},"manager":{"$ref":"#/definitions/User"},"images":{"type":"array","items":{"$ref":"#/definitions/UserImage"}},"version":{"type":"integer","format":"int32","description":"Required when updating a user, this value should be the current version of the user.  The current version can be obtained with a GET on the user before doing a PATCH."},"certifications":{"type":"array","items":{"type":"string"}},"biography":{"$ref":"#/definitions/Biography"},"employerInfo":{"$ref":"#/definitions/EmployerInfo"},"preferredName":{"type":"string","description":"Preferred full name of the agent"},"routingStatus":{"description":"ACD routing status","readOnly":true,"$ref":"#/definitions/RoutingStatus"},"presence":{"description":"Active presence","readOnly":true,"$ref":"#/definitions/UserPresence"},"integrationPresence":{"description":"Integration presence","readOnly":true,"$ref":"#/definitions/UserPresence"},"conversationSummary":{"description":"Summary of conversion statistics for conversation types.","readOnly":true,"$ref":"#/definitions/UserConversationSummary"},"outOfOffice":{"description":"Determine if out of office is enabled","readOnly":true,"$ref":"#/definitions/OutOfOffice"},"geolocation":{"description":"Current geolocation position","readOnly":true,"$ref":"#/definitions/Geolocation"},"station":{"description":"Effective, default, and last station information","readOnly":true,"$ref":"#/definitions/UserStations"},"authorization":{"description":"Roles and permissions assigned to the user","readOnly":true,"$ref":"#/definitions/UserAuthorization"},"profileSkills":{"type":"array","description":"Profile skills possessed by the user","readOnly":true,"items":{"type":"string"}},"locations":{"type":"array","description":"The user placement at each site location.","readOnly":true,"items":{"$ref":"#/definitions/Location"}},"groups":{"type":"array","description":"The groups the user is a member of","readOnly":true,"items":{"$ref":"#/definitions/Group"}},"team":{"description":"The team the user is a member of","readOnly":true,"$ref":"#/definitions/Team"},"workPlanBidRanks":{"description":"The WFM work plan bid rank settings for the user","readOnly":true,"$ref":"#/definitions/WorkPlanBidRanks"},"skills":{"type":"array","description":"Routing (ACD) skills possessed by the user","readOnly":true,"items":{"$ref":"#/definitions/UserRoutingSkill"}},"languages":{"type":"array","description":"Routing (ACD) languages possessed by the user","readOnly":true,"items":{"$ref":"#/definitions/UserRoutingLanguage"}},"acdAutoAnswer":{"type":"boolean","description":"acd auto answer"},"languagePreference":{"type":"string","description":"preferred language by the user","readOnly":true},"lastTokenIssued":{"$ref":"#/definitions/OAuthLastTokenIssued"},"dateLastLogin":{"type":"string","format":"date-time","description":"The last time the user logged in using username and password. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"trustUserDetails":{"$ref":"#/definitions/TrustUserDetails"}}},"TrustUserDetails":{"type":"object","properties":{"dateCreated":{"type":"string","format":"date-time","description":"Date Trust User was added. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"createdBy":{"description":"User that added trusted user.","readOnly":true,"$ref":"#/definitions/OrgUser"}}},"TrustUserEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/TrustUser"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"firstUri":{"type":"string","format":"uri"},"lastUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"previousUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"TrustorAuditQueryRequest":{"type":"object","required":["trusteeUserIds","trustorOrganizationId"],"properties":{"trustorOrganizationId":{"type":"string","description":"Limit returned audits to this trustor organizationId."},"trusteeUserIds":{"type":"array","description":"Limit returned audits to these trustee userIds.","items":{"type":"string"}},"startDate":{"type":"string","format":"date-time","description":"Starting date/time for the audit search. ISO-8601 formatted date-time, UTC."},"endDate":{"type":"string","format":"date-time","description":"Ending date/time for the audit search. ISO-8601 formatted date-time, UTC."},"queryPhrase":{"type":"string","description":"Word or phrase to look for in audit bodies."},"facets":{"type":"array","description":"Facet information to be returned with the query results.","items":{"$ref":"#/definitions/Facet"}},"filters":{"type":"array","description":"Additional custom filters to be applied to the query.","items":{"$ref":"#/definitions/Filter"}}}},"TrustorEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/Trustor"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"firstUri":{"type":"string","format":"uri"},"lastUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"previousUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"TrustCreate":{"type":"object","required":["enabled"],"properties":{"pairingId":{"type":"string","description":"The pairing Id created by the trustee. This is required to prove that the trustee agrees to the relationship.  Not required when creating a default pairing with Customer Care."},"enabled":{"type":"boolean","description":"If disabled no trustee user will have access, even if they were previously added."},"users":{"type":"array","description":"The list of users and their roles to which access will be granted. The users are from the trustee and the roles are from the trustor. If no users are specified, at least one group is required.","items":{"$ref":"#/definitions/TrustMemberCreate"}},"groups":{"type":"array","description":"The list of groups and their roles to which access will be granted. The groups are from the trustee and the roles are from the trustor. If no groups are specified, at least one user is required.","items":{"$ref":"#/definitions/TrustMemberCreate"}},"dateExpired":{"type":"string","format":"date-time","description":"The expiration date of the trust. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"}}},"EstimatedWaitTimePredictions":{"type":"object","required":["results"],"properties":{"results":{"type":"array","description":"Returned upon a successful estimated wait time request.","items":{"$ref":"#/definitions/PredictionResults"}}}},"PredictionResults":{"type":"object","required":["estimatedWaitTimeSeconds","formula"],"properties":{"intent":{"type":"string","description":"Indicates the media type scope of this estimated wait time","enum":["ALL","CALL","CALLBACK","CHAT","EMAIL","SOCIALEXPRESSION","VIDEOCOMM","MESSAGE"]},"formula":{"type":"string","description":"Indicates the estimated wait time Formula","enum":["BEST","SIMPLE","ABANDON","PATIENCE_ABANDON"]},"estimatedWaitTimeSeconds":{"type":"integer","format":"int32","description":"Estimated wait time in seconds"}}},"UcUserPresence":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"userId":{"type":"string","description":"User ID of the associated Genesys Cloud user."},"source":{"type":"string","description":"Deprecated - The sourceID field should be used as a replacement."},"sourceId":{"type":"string","description":"The registered source ID from where the presence was set"},"presenceDefinition":{"$ref":"#/definitions/PresenceDefinition"},"message":{"type":"string"},"modifiedDate":{"type":"string","format":"date-time","description":"Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}},"description":"Presence from a given source for a user"},"MutableUserPresence":{"type":"object","properties":{"id":{"type":"string","description":"The user's id"},"name":{"type":"string"},"source":{"type":"string","description":"Deprecated - The sourceID field should be used as a replacement."},"sourceId":{"type":"string","description":"Represents the ID of a registered source"},"primary":{"type":"boolean","description":"A boolean used to tell whether or not to set this presence source as the primary on a PATCH"},"presenceDefinition":{"$ref":"#/definitions/PresenceDefinition"},"message":{"type":"string"},"modifiedDate":{"type":"string","format":"date-time","description":"Date time is represented as an ISO-8601 string. 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For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"recoveredTime":{"type":"string","format":"date-time","description":"Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"providerType":{"type":"string","enum":["EDGE","CHAT","EMAIL","SCREEN_RECORDING","PUREENGAGE","PURECONNECT"]},"mediaSizeBytes":{"type":"integer","format":"int64"},"mediaType":{"type":"string","enum":["CALL","CHAT","EMAIL","SCREEN"]},"mediaSubtype":{"type":"string","enum":["Trunk","Station","Consult","Screen"]},"mediaSubject":{"type":"string"},"fileState":{"type":"string","enum":["ARCHIVED","AVAILABLE","DELETED","RESTORED","RESTORING","UPLOADING"]},"providerEndpoint":{"$ref":"#/definitions/Endpoint"},"recording":{"$ref":"#/definitions/Recording"},"orphanStatus":{"type":"string","description":"The status of the orphaned recording's conversation.","enum":["NO_CONVERSATION","UNKNOWN_CONVERSATION","CONVERSATION_NOT_COMPLETE","CONVERSATION_NOT_EVALUATED","EVALUATED"]},"sourceOrphaningId":{"type":"string","description":"An identifier used during recovery operations by the supplying hybrid platform to track back and determine which interaction this recording is associated with"},"region":{"type":"string","enum":["af-south-1","ap-east-1","ap-northeast-1","ap-northeast-2","ap-northeast-3","ap-south-1","ap-southeast-1","ap-southeast-2","ap-southeast-3","ca-central-1","eu-central-1","eu-central-2","eu-west-1","eu-west-2","eu-west-3","me-central-1","sa-east-1","us-east-1","us-west-2"]},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"OrphanUpdateRequest":{"type":"object","properties":{"archiveDate":{"type":"string","format":"date-time","description":"The orphan recording's archive date. Must be greater than 1 day from now if set. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"deleteDate":{"type":"string","format":"date-time","description":"The orphan recording's delete date. Must be greater than archiveDate and exportDate if set, otherwise one day from now. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"exportDate":{"type":"string","format":"date-time","description":"The orphan recording's export date. Must be greater than 1 day from now if set. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"integrationId":{"type":"string","description":"IntegrationId to access AWS S3 bucket for export. This field is required if exportDate is set."},"conversationId":{"type":"string","description":"A conversation Id that this orphan's recording is to be attached to. If not present, the conversationId will be deduced from the recording media."}}},"OrphanRecordingListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/OrphanRecording"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"firstUri":{"type":"string","format":"uri"},"lastUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"previousUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"PublishForm":{"type":"object","required":["id","published"],"properties":{"published":{"type":"boolean","description":"Is this form published"},"id":{"type":"string","description":"Unique Id for this version of this form"}}},"SurveyFormEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/SurveyForm"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"firstUri":{"type":"string","format":"uri"},"lastUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"previousUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"RecordingMetadata":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"conversationId":{"type":"string"},"path":{"type":"string"},"startTime":{"type":"string","description":"The start time of the recording for screen recordings. Null for other types."},"endTime":{"type":"string"},"media":{"type":"string","description":"The type of media that the recording is. At the moment that could be audio, chat, email, or message."},"mediaSubtype":{"type":"string","description":"The recording media subtype.","enum":["Trunk","Station","Consult","Screen"]},"mediaSubject":{"type":"string","description":"The recording media subject."},"annotations":{"type":"array","description":"Annotations that belong to the recording. Populated when recording filestate is AVAILABLE.","items":{"$ref":"#/definitions/Annotation"}},"fileState":{"type":"string","description":"Represents the current file state for a recording. Examples: Uploading, Archived, etc","enum":["ARCHIVED","AVAILABLE","DELETED","RESTORED","RESTORING","UPLOADING","ERROR"]},"restoreExpirationTime":{"type":"string","format":"date-time","description":"The amount of time a restored recording will remain restored before being archived again. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"archiveDate":{"type":"string","format":"date-time","description":"The date the recording will be archived. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"archiveMedium":{"type":"string","description":"The type of archive medium used. Example: CloudArchive","enum":["CLOUDARCHIVE"]},"deleteDate":{"type":"string","format":"date-time","description":"The date the recording will be deleted. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"exportDate":{"type":"string","format":"date-time","description":"The date the recording will be exported. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"exportedDate":{"type":"string","format":"date-time","description":"The date the recording was exported. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"maxAllowedRestorationsForOrg":{"type":"integer","format":"int32","description":"How many archive restorations the organization is allowed to have."},"remainingRestorationsAllowedForOrg":{"type":"integer","format":"int32","description":"The remaining archive restorations the organization has."},"sessionId":{"type":"string","description":"The session id represents an external resource id, such as email, call, chat, etc"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"RecordingRetention":{"type":"object","properties":{"conversationId":{"type":"string"},"recordingId":{"type":"string"},"archiveDate":{"type":"string","format":"date-time","description":"The date the recording will be archived. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"archiveMedium":{"type":"string","description":"The type of archive medium used. Example: CloudArchive","enum":["CLOUDARCHIVE"]},"deleteDate":{"type":"string","format":"date-time","description":"The date the recording will be deleted. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"exportDate":{"type":"string","format":"date-time","description":"The date the recording will be exported. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"exportedDate":{"type":"string","format":"date-time","description":"The date the recording was exported. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"creationTime":{"type":"string","format":"date-time","description":"The creation time of the recording. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"}}},"RecordingRetentionCursorEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/RecordingRetention"}},"nextUri":{"type":"string"},"selfUri":{"type":"string"},"previousUri":{"type":"string"}}},"FailedRecordingEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/RecordingJobFailedRecording"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"firstUri":{"type":"string","format":"uri"},"lastUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"previousUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"RecordingJobFailedRecording":{"type":"object","properties":{"conversation":{"description":"Conversation","readOnly":true,"$ref":"#/definitions/AddressableEntityRef"},"recording":{"description":"Recording","readOnly":true,"$ref":"#/definitions/AddressableEntityRef"}}},"RecordingJob":{"type":"object","required":["state"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"state":{"type":"string","description":"The current state of the job.","enum":["FULFILLED","PENDING","READY","PROCESSING","CANCELLED","FAILED"]},"recordingJobsQuery":{"description":"Original query of the job.","readOnly":true,"$ref":"#/definitions/RecordingJobsQuery"},"dateCreated":{"type":"string","format":"date-time","description":"Date when the job was created. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"totalConversations":{"type":"integer","format":"int32","description":"Total number of conversations affected.","readOnly":true},"totalRecordings":{"type":"integer","format":"int32","description":"Total number of recordings affected.","readOnly":true},"totalSkippedRecordings":{"type":"integer","format":"int32","description":"Total number of recordings that have been skipped.","readOnly":true},"totalFailedRecordings":{"type":"integer","format":"int32","description":"Total number of recordings that the bulk job failed to process.","readOnly":true},"totalProcessedRecordings":{"type":"integer","format":"int32","description":"Total number of recordings have been processed.","readOnly":true},"percentProgress":{"type":"integer","format":"int32","description":"Progress in percentage based on the number of recordings","readOnly":true},"errorMessage":{"type":"string","description":"Error occurred during the job execution","readOnly":true},"failedRecordings":{"type":"string","description":"Get IDs of recordings that the bulk job failed for","readOnly":true},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true},"user":{"description":"Details of the user created the job","readOnly":true,"$ref":"#/definitions/AddressableEntityRef"}}},"RecordingJobsQuery":{"type":"object","required":["action"],"properties":{"action":{"type":"string","description":"Operation to perform bulk task. If the operation will cause the delete date of a recording to be older than the export date, the export date will be adjusted to the delete date.","enum":["ARCHIVE","DELETE","EXPORT"]},"actionDate":{"type":"string","format":"date-time","description":"The date when the action will be performed. If screenRecordingActionDate is also provided, this value is only used for non-screen recordings. Otherwise this value is used for all recordings. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"actionAge":{"type":"integer","format":"int32","description":"The number of days after each recording's creation date when the action will be performed. If screenRecordingActionAge is also provided, this value is only used for non-screen recordings. Otherwise this value is used for all recordings."},"screenRecordingActionDate":{"type":"string","format":"date-time","description":"The date when the action will be performed for screen recordings. If this is provided then includeScreenRecordings must be true. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"screenRecordingActionAge":{"type":"integer","format":"int32","description":"The number of days after each screen recording's creation date when the action will be performed. If this is provided then includeScreenRecordings must be true."},"integrationId":{"type":"string","description":"IntegrationId to Access AWS S3 bucket for bulk recording exports. This field is required and used only for EXPORT action."},"includeRecordingsWithSensitiveData":{"type":"boolean","description":"Whether to include recordings with PCI DSS and/or PII data, default value = false "},"includeScreenRecordings":{"type":"boolean","description":"Whether to include Screen recordings for the action, default value = true "},"clearExport":{"type":"boolean","description":"For DELETE action, setting this to true will clear any pending exports for recordings. This field is only used for DELETE action. Default value = false"},"conversationQuery":{"description":"Conversation Query. Note: After the recording is created, it might take up to 48 hours for the recording to be included in the submitted job query.  This result depends on the analytics data lake job completion. See also: https://developer.genesys.cloud/analyticsdatamanagement/analytics/jobs/conversation-details-job#data-availability.This is supported only when querying for conversations up to and including 5 years old.","$ref":"#/definitions/AsyncConversationQuery"},"agedConversationInterval":{"type":"string","description":"As an alternative to conversationQuery, specify the date and time range of conversations that are older than 5 years to query.Results will include all conversations that had activity during the interval. This is supported only when querying for conversations older than 5 years;conversationQuery must not be provided when this is provided. Intervals are represented as an ISO-8601 string. For example: YYYY-MM-DDThh:mm:ss/YYYY-MM-DDThh:mm:ss.Interval duration must not exceed 6 months. Intervals are represented as an ISO-8601 string. For example: YYYY-MM-DDThh:mm:ss/YYYY-MM-DDThh:mm:ss"}}},"ExecuteRecordingJobsQuery":{"type":"object","required":["state"],"properties":{"state":{"type":"string","description":"The desired state for the job to be set to.","enum":["PROCESSING"]}}},"RecordingJobEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/RecordingJob"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"firstUri":{"type":"string","format":"uri"},"lastUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"previousUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"RecordingSettings":{"type":"object","properties":{"maxSimultaneousStreams":{"type":"integer","format":"int32","description":"Maximum number of simultaneous screen recording streams"},"maxConfigurableScreenRecordingStreams":{"type":"integer","format":"int32","description":"Upper limit that maxSimultaneousStreams can be configured"},"regionalRecordingStorageEnabled":{"type":"boolean","description":"Store call recordings in the region where they are intended to be recorded, otherwise in the organization's home region"}}},"RecordingUploadReport":{"type":"object","properties":{"id":{"type":"string","description":"The report id."},"name":{"type":"string"},"state":{"type":"string","description":"The current status of the upload report.","enum":["InProgress","Completed","Failed"]},"signedUrl":{"type":"string","description":"For COMPLETED tasks, the signed url to download the report."},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"RecordingUploadReportRequest":{"type":"object","required":["dateSince"],"properties":{"dateSince":{"type":"string","format":"date-time","description":"Report will include uploads since this date. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"uploadStatus":{"type":"string","description":"Report will include uploads with this status","enum":["Pending","Success","Failure","WaitForConversation"]}}},"ScreenRecordingMetaData":{"type":"object","properties":{"trackId":{"type":"string"},"mediaId":{"type":"string"},"screenId":{"type":"string"},"originX":{"type":"integer","format":"int32"},"originY":{"type":"integer","format":"int32"},"primary":{"type":"boolean"},"main":{"type":"boolean"}}},"ScreenRecordingMetaDataRequest":{"type":"object","properties":{"participantJid":{"type":"string"},"roomId":{"type":"string"},"metaData":{"type":"array","items":{"$ref":"#/definitions/ScreenRecordingMetaData"}}}},"ScreenRecordingSessionRequest":{"type":"object","properties":{"state":{"type":"string","description":"The screen recording session's state.  Values can be: 'stopped'","enum":["STOPPED"]},"archiveDate":{"type":"string","format":"date-time","description":"The screen recording session's archive date. Must be greater than 1 day from now if set. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"deleteDate":{"type":"string","format":"date-time","description":"The screen recording session's delete date. Must be greater than archiveDate if set, otherwise one day from now. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"}}},"AcknowledgeScreenRecordingRequest":{"type":"object","properties":{"participantJid":{"type":"string"},"roomId":{"type":"string"},"conversationId":{"type":"string"}}},"ScreenRecordingSession":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"user":{"$ref":"#/definitions/User"},"communicationId":{"type":"string","description":"The id of the communication that is being recorded on the conversation"},"conversation":{"$ref":"#/definitions/Conversation"},"startTime":{"type":"string","format":"date-time","description":"Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"ScreenRecordingSessionListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/ScreenRecordingSession"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"firstUri":{"type":"string","format":"uri"},"lastUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"previousUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"ScreenRecordingActiveSessions":{"type":"object","properties":{"count":{"type":"integer","format":"int32","description":"Current concurrent active screen recordings count for organization"}}},"SurveyFormAndScoringSet":{"type":"object","properties":{"surveyForm":{"$ref":"#/definitions/SurveyForm"},"answers":{"$ref":"#/definitions/SurveyScoringSet"}}},"AlertingUnreadStatus":{"type":"object","required":["unread"],"properties":{"unread":{"type":"boolean","description":"True is alert is unread, false if it has not been."}}},"AlertNotification":{"type":"object","required":["notificationTypes","recipient"],"properties":{"recipient":{"type":"string","description":"The entity to receive the notification."},"notificationTypes":{"type":"array","description":"The notification types the user will receive.","uniqueItems":true,"items":{"type":"string","enum":["Sms","Device","Email","Push"]}},"locale":{"type":"string","description":"The locale whose language will be used when sending alerts.  Locale should be in theformat language_COUNTRY where language is always lower case and country is always upper case."}}},"AlertRuleProperties":{"type":"object","required":["type"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string","description":"The name of the object.","readOnly":true},"type":{"type":"string","description":"The type of rule being alerted.","readOnly":true,"enum":["ConversationMetrics","UserPresence","WorkforceManagement","Unknown"]}}},"AlertSummary":{"type":"object","required":["entities","entitiesAreTeamMembers","metricType"],"properties":{"entities":{"type":"array","description":"The entities who violated the rule condition over the duration of the alert.","items":{"$ref":"#/definitions/AlertSummaryEntity"}},"conversation":{"description":"The id of the conversation that triggered the alert.  Only used for alerts based on instance-based conversation metrics.","$ref":"#/definitions/AddressableEntityRef"},"metricType":{"type":"string","description":"The metric type that is monitored.","enum":["Interval","Instance"]},"entitiesAreTeamMembers":{"type":"boolean","description":"Flag that indicated whether or not the alert is for a rule with a condition for all members of a team."}}},"AlertSummaryEntity":{"type":"object","required":["alerting","entityType"],"properties":{"entityType":{"type":"string","description":"Specifies the type of entity being evaluated","enum":["User","Group","Queue","Team","TeamMembers"]},"user":{"description":"User id of the entity being monitored","$ref":"#/definitions/AddressableEntityRef"},"group":{"description":"Group id of the entity being monitored","$ref":"#/definitions/AddressableEntityRef"},"queue":{"description":"Queue id of the entity being monitored","$ref":"#/definitions/AddressableEntityRef"},"team":{"description":"Team id of the entity being monitored","$ref":"#/definitions/AddressableEntityRef"},"alerting":{"type":"boolean","description":"Flag that indicated if the entity is current causing the alert to be triggered"}}},"CommonAlert":{"type":"object","required":["active","conditions","dateMutedUntil","dateSnoozedUntil","dateStart","muted","notifications","rule","snoozed","unread","user","waitBetweenNotificationMs"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"user":{"description":"The user who created the rule that triggered the alert.","$ref":"#/definitions/UserReference"},"rule":{"description":"The properties of the rule that triggered the alert.","$ref":"#/definitions/AlertRuleProperties"},"notifications":{"type":"array","description":"The collection of notification methods and the ids of users who were notified by those methods.","uniqueItems":true,"items":{"$ref":"#/definitions/AlertNotification"}},"dateStart":{"type":"string","format":"date-time","description":"The timestamp of when the alert was created. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"dateEnd":{"type":"string","format":"date-time","description":"The timestamp of when the alert ended. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"active":{"type":"boolean","description":"Indicates if an alert is currently active."},"unread":{"type":"boolean","description":"Indicates if an alert has not been read."},"waitBetweenNotificationMs":{"type":"integer","format":"int64","description":"The amount of time to wait between notification. Time is in milliseconds."},"muted":{"type":"boolean","description":"Flag indicating if the alert is in a muted state."},"snoozed":{"type":"boolean","description":"Flag indicating if the alert is in a snoozed state."},"dateMutedUntil":{"type":"string","format":"date-time","description":"Timestamp of when the mute status of the alert should end. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"dateSnoozedUntil":{"type":"string","format":"date-time","description":"Timestamp of when the snooze status of the alert should end. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"conditions":{"description":"The conditions that make up the rule.","$ref":"#/definitions/CommonRuleConditions"},"conversationId":{"type":"string","description":"The id of the conversation instance that caused the alert to trigger."},"alertSummary":{"description":"Summary of the alert status of the entities defined in the conditions.  Is set when rule has instance-based or team member based rule predicates","$ref":"#/definitions/AlertSummary"},"ruleUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"CommonRuleConditions":{"type":"object","required":["predicates","type"],"properties":{"clauses":{"type":"array","description":"The list of predicates groups to be evaluated","items":{"$ref":"#/definitions/CommonRuleConditions"}},"predicates":{"type":"array","description":"The list of rule metric predicates to be evaluated.","items":{"$ref":"#/definitions/CommonRulePredicate"}},"type":{"type":"string","description":"the logic operator performed.","enum":["And","Or","Not"]},"id":{"type":"string","description":"The id."}}},"CommonRulePredicate":{"type":"object","required":["comparisonOperator","entity","metric","metricType","metricValueType","value"],"properties":{"metricType":{"type":"string","description":"The type of metric being evaluated.","enum":["Interval","Instance"]},"metricValueType":{"type":"string","description":"The type of metric value being evaluated.","enum":["Count","Min","Timer","Max","Percentage","Average","Observation"]},"comparisonOperator":{"type":"string","description":"The comparison operator being performed on the metric.","enum":["Gt","Gte","Lt","Lte","Eq","Ne"]},"value":{"type":"number","format":"double","description":"The value the metric will be compared to."},"status":{"type":"string","description":"The status of the entity corresponding to the metric."},"entity":{"description":"The entity whose metric is being represented.","$ref":"#/definitions/CommonRulePredicateEntity"},"mediaType":{"type":"string","description":"The media type of the conversation the metric describes.","enum":["Voice","Chat","Email","Callback","Message"]},"metric":{"type":"string","description":"The metric being evaluated.","enum":["nAbandon","nConnected","nInteractions","nOffered","nOutbound","nTransferred","serviceLevel","oServiceLevel","oWaiting","tAbandon","tAcw","tAlert","tAnswered","tHandle","tHeldComplete","tTalkComplete","tWait","tTalk","tHeld","tOrganizationPresence","tSystemPresence","tAgentRoutingStatus","oUserRoutingStatuses","oUserPresences","oInteracting","tFlowOut","tAdherenceStatus"]}}},"CommonRulePredicateEntity":{"type":"object","required":["entityType"],"properties":{"entityType":{"type":"string","description":"Specifies the type of entity being evaluated","enum":["User","Group","Queue","Team","TeamMembers"]},"user":{"description":"User id of the entity being monitored","$ref":"#/definitions/AddressableEntityRef"},"group":{"description":"Group id of the entity being monitored","$ref":"#/definitions/AddressableEntityRef"},"queue":{"description":"Queue id of the entity being monitored","$ref":"#/definitions/AddressableEntityRef"},"team":{"description":"Team id of the entity being monitored","$ref":"#/definitions/AddressableEntityRef"}}},"AlertRequest":{"type":"object","required":["type"],"properties":{"type":{"type":"string","description":"The action being taken on the alert.","enum":["Mute","Snooze","Unread"]},"dateStart":{"type":"string","format":"date-time","description":"The start date of the mute/snooze period. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"dateEnd":{"type":"string","format":"date-time","description":"The end date of the mute/snooze period. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"unread":{"description":"The fields need for an unread update requests","$ref":"#/definitions/UnreadFields"},"validRequest":{"type":"boolean"}}},"UnreadFields":{"type":"object","required":["state"],"properties":{"state":{"type":"boolean","description":"The new unread state of the alert"}}},"CommonAlertBulkUpdateRequest":{"type":"object","required":["alertIds","type"],"properties":{"type":{"type":"string","description":"The action to take","enum":["Mute","Snooze","Unread"]},"alertIds":{"type":"array","description":"The user supplied alert ids to be muted","uniqueItems":true,"items":{"type":"string"}},"muteSnooze":{"description":"The fields need for a mute or snooze requests","$ref":"#/definitions/MuteSnoozeFields"},"unread":{"description":"The fields need for an unread update requests","$ref":"#/definitions/UnreadFields"}}},"MuteSnoozeFields":{"type":"object","required":["dateEnd","dateStart"],"properties":{"dateStart":{"type":"string","format":"date-time","description":"The start date of the mute/snooze period. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"dateEnd":{"type":"string","format":"date-time","description":"The end date of the mute/snooze period. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"}}},"AlertListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/CommonAlert"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"firstUri":{"type":"string","format":"uri"},"lastUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"previousUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"GetAlertQuery":{"type":"object","required":["queryType","ruleType"],"properties":{"ruleType":{"type":"string","description":"The rule type of the alerts the query will return","enum":["Conversation","Presence","All"]},"queryType":{"type":"string","description":"The type of query being performed.","enum":["Info","Count"]},"alertStatus":{"type":"string","description":"The status of the alerts the query will return.","enum":["Active","Inactive","All"]},"viewedStatus":{"type":"string","description":"The view status of the alerts the query will return.","enum":["Unread","Read","All"]},"pageNumber":{"type":"integer","format":"int32","description":"The page number of the queried response"},"pageSize":{"type":"integer","format":"int32","description":"The number of entities to return of the queried response.  The max is 25"},"sortBy":{"type":"string","description":"The field to sort responses by.  The accepted choices are Name and DateStart","enum":["Name","DateStart"]},"sortOrder":{"type":"string","description":"The order in which response will be sorted.  The accepted choices are Asc and Desc","enum":["Asc","Desc"]}}},"CommonRule":{"type":"object","required":["name","type"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string","description":"Name of the rule"},"description":{"type":"string","description":"The description of the rule."},"enabled":{"type":"boolean","description":"Indicates if the rule is enabled."},"notifications":{"type":"array","description":"The alert notification types to trigger when alarm state changes as well as the users they will be sent to.","uniqueItems":true,"items":{"$ref":"#/definitions/AlertNotification"}},"sendExitingAlarmNotifications":{"type":"boolean","description":"Indicates if the alert will send a notification when it is closed."},"waitBetweenNotificationMs":{"type":"integer","format":"int64","description":"The amount of time in milliseconds to wait between notification."},"conditions":{"description":"The set of metric conditions that would trigger an alert.","$ref":"#/definitions/CommonRuleConditions"},"type":{"type":"string","description":"The type of the rule.","enum":["ConversationMetrics","UserPresence","WorkforceManagement","Unknown"]},"inAlarm":{"type":"boolean","description":"Indicates if the rule is in alarm state."},"user":{"description":"The entity that created the rule.","$ref":"#/definitions/UserReference"},"version":{"type":"integer","format":"int32","description":"The current version number of the rule."},"dateCreated":{"type":"string","format":"date-time","description":"The creation date of the rule when the rule was created. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"dateLastModified":{"type":"string","format":"date-time","description":"The timestamp of the last update to the rule. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"ModifiableRuleProperties":{"type":"object","required":["name"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string","description":"Name of the rule"},"description":{"type":"string","description":"The description of the rule."},"enabled":{"type":"boolean","description":"Indicates if the rule is enabled."},"notifications":{"type":"array","description":"The alert notification types to trigger when alarm state changes as well as the users they will be sent to.","uniqueItems":true,"items":{"$ref":"#/definitions/AlertNotification"}},"sendExitingAlarmNotifications":{"type":"boolean","description":"Indicates if the alert will send a notification when it is closed."},"waitBetweenNotificationMs":{"type":"integer","format":"int64","description":"The amount of time in milliseconds to wait between notification."},"conditions":{"description":"The set of metric conditions that would trigger an alert.","$ref":"#/definitions/CommonRuleConditions"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"CommonRuleBulkUpdateNotificationsRequest":{"type":"object","required":["ruleIds"],"properties":{"ruleIds":{"type":"array","description":"The user supplied rules ids to be updated","uniqueItems":true,"items":{"type":"string"}},"properties":{"description":"The rule properties to be updated","$ref":"#/definitions/ModifiableRuleProperties"},"typesToAdd":{"type":"array","description":"Collection of alerting notification types to add for all entities in the rules","uniqueItems":true,"items":{"type":"string","enum":["Sms","Device","Email","Push"]}},"typesToRemove":{"type":"array","description":"Collection of alerting notification types to remove for all entities in the rules","uniqueItems":true,"items":{"type":"string","enum":["Sms","Device","Email","Push"]}}}},"CommonRuleBulkDeleteRequest":{"type":"object","required":["ruleIds"],"properties":{"ruleIds":{"type":"array","description":"The user supplied rule ids to be deleted","items":{"type":"string"}}}},"CommonRuleContainer":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/CommonRule"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"firstUri":{"type":"string","format":"uri"},"lastUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"previousUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"GetRulesQuery":{"type":"object","required":["queryType","ruleType"],"properties":{"ruleType":{"type":"string","description":"The rule type of the alerts the query will return","enum":["Conversation","Presence","All"]},"queryType":{"type":"string","description":"The type of query being performed.","enum":["Info","Count"]},"enabledType":{"type":"string","description":"The state of the rule the query will return.  The accepted choices are Enabled, Disabled, or All","enum":["Enabled","Disabled","All"]},"pageNumber":{"type":"integer","format":"int32","description":"The page number of the queried response"},"pageSize":{"type":"integer","format":"int32","description":"The number of entities to return of the queried response.  The max is 25"},"sortBy":{"type":"string","description":"The field to sort responses by.  The accepted choices are Name and DateStart","enum":["Name","DateCreated"]},"sortOrder":{"type":"string","description":"The order in which response will be sorted.  The accepted choices are Asc and Desc","enum":["Asc","Desc"]},"ruleName":{"type":"string","description":"The name of the rule being queries."},"nameSearchType":{"type":"string","description":"Specifies how strict the name search needs to be. Expected values are Exact and Contains if querying by name.","enum":["Exact","Contains","Unknown"]}}},"Library":{"type":"object","required":["name"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string","description":"The library name."},"version":{"type":"integer","format":"int32","description":"Current version for this resource."},"createdBy":{"description":"User that created the library.","readOnly":true,"$ref":"#/definitions/User"},"dateCreated":{"type":"string","format":"date-time","description":"The date and time the response was created. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"responseType":{"type":"string","description":"This value is deprecated. Responses representing message templates may be added to any library.","enum":["MessagingTemplate","CampaignSmsTemplate","CampaignEmailTemplate","Footer"]},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"LibraryEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/Library"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"firstUri":{"type":"string","format":"uri"},"lastUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"previousUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"LibraryBatchRequest":{"type":"object","required":["libraryIds"],"properties":{"libraryIds":{"type":"array","description":"List of Library IDs","items":{"type":"string"}}}},"FooterTemplate":{"type":"object","properties":{"type":{"type":"string","description":"Specifies the type represented by Footer.","enum":["Signature"]},"applicableResources":{"type":"array","description":"Specifies the canned response template where the footer can be used.","items":{"type":"string","enum":["Campaign"]}}},"description":"The Footer template identifies the Footer type and its footerUsage"},"MessagingTemplate":{"type":"object","properties":{"whatsApp":{"description":"Defines a messaging template for a WhatsApp messaging channel","$ref":"#/definitions/WhatsAppDefinition"}},"description":"The messaging template identifies a structured message templates supported by a messaging channel."},"Response":{"type":"object","required":["libraries","texts"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"version":{"type":"integer","format":"int32","description":"Version number required for updates."},"libraries":{"type":"array","description":"One or more libraries response is associated with.","items":{"$ref":"#/definitions/DomainEntityRef"}},"texts":{"type":"array","description":"One or more texts associated with the response.","items":{"$ref":"#/definitions/ResponseText"}},"createdBy":{"description":"User that created the response","readOnly":true,"$ref":"#/definitions/User"},"dateCreated":{"type":"string","format":"date-time","description":"The date and time the response was created. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"interactionType":{"type":"string","description":"The interaction type for this response.","enum":["chat","email","twitter"]},"substitutions":{"type":"array","description":"Details about any text substitutions used in the texts for this response.","items":{"$ref":"#/definitions/ResponseSubstitution"}},"substitutionsSchema":{"description":"Metadata about the text substitutions in json schema format.","$ref":"#/definitions/JsonSchemaDocument"},"responseType":{"type":"string","description":"The response type represented by the response.","enum":["MessagingTemplate","CampaignSmsTemplate","CampaignEmailTemplate","Footer"]},"messagingTemplate":{"description":"An optional messaging template definition for responseType.MessagingTemplate.","$ref":"#/definitions/MessagingTemplate"},"assets":{"type":"array","description":"Assets used in the response","items":{"$ref":"#/definitions/AddressableEntityRef"}},"footer":{"description":"Footer template definition for responseType.Footer.","$ref":"#/definitions/FooterTemplate"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}},"description":"Contains information about a response."},"ResponseEntityList":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/Response"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"firstUri":{"type":"string","format":"uri"},"lastUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"previousUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}},"description":"Query result list"},"ResponseQueryResults":{"type":"object","required":["results"],"properties":{"results":{"description":"Contains the query results","$ref":"#/definitions/ResponseEntityList"}},"description":"Used to return response query results"},"ResponseSubstitution":{"type":"object","required":["id"],"properties":{"id":{"type":"string","description":"Response substitution identifier."},"description":{"type":"string","description":"Response substitution description."},"defaultValue":{"type":"string","description":"Response substitution default value."}},"description":"Contains information about the substitutions associated with a response."},"ResponseText":{"type":"object","required":["content"],"properties":{"content":{"type":"string","description":"Response text content."},"contentType":{"type":"string","description":"Response text content type.","enum":["text/plain","text/html"]},"type":{"type":"string","description":"Response text type.","enum":["body","subject"]}},"description":"Contains information about the text associated with a response."},"WhatsAppDefinition":{"type":"object","required":["language","name","namespace"],"properties":{"name":{"type":"string","description":"The messaging template name."},"namespace":{"type":"string","description":"The messaging template namespace."},"language":{"type":"string","description":"The messaging template language configured for this template. This is a WhatsApp specific value. For example, 'en_US'"}},"description":"A WhatsApp messaging template definition as defined in the WhatsApp Business Manager"},"ResponseFilter":{"type":"object","required":["name","operator","values"],"properties":{"name":{"type":"string","description":"Field to filter on. Allowed values are 'name', 'libraryId', 'text.contentType', 'messagingTemplate' and 'responseType'"},"operator":{"type":"string","description":"Filter operation: IN, EQUALS, NOTEQUALS.","enum":["IN","EQUALS","NOTEQUALS"]},"values":{"type":"array","description":"Values to filter on. If name is 'responseType' then allowed values are 'CampaignSmsTemplate', 'CampaignEmailTemplate', 'Footer' and 'Signature'","items":{"type":"string"}}},"description":"Used to filter response queries"},"ResponseQueryRequest":{"type":"object","properties":{"queryPhrase":{"type":"string","description":"Query phrase to search response text and name. If not set will match all."},"pageSize":{"type":"integer","format":"int32","description":"The maximum number of hits to return. Default: 25, Maximum: 500."},"pageNumber":{"type":"integer","format":"int32","description":"Page Number"},"filters":{"type":"array","description":"Filter the query results.","items":{"$ref":"#/definitions/ResponseFilter"}}},"description":"Used to query for responses"},"ResponseEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/Response"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"firstUri":{"type":"string","format":"uri"},"lastUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"previousUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"ResponseAsset":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"division":{"description":"The division to which this entity belongs.","$ref":"#/definitions/Division"},"contentLength":{"type":"integer","format":"int64","description":"response asset size in bytes"},"contentLocation":{"type":"string","description":"response asset location."},"contentType":{"type":"string","description":"MIME type of response asset"},"dateCreated":{"type":"string","format":"date-time","description":"Created date of the response asset. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"createdBy":{"description":"User who created the response asset","$ref":"#/definitions/DomainEntityRef"},"dateModified":{"type":"string","format":"date-time","description":"Last modified date of the response asset. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"modifiedBy":{"description":"User who last modified the response asset","$ref":"#/definitions/DomainEntityRef"},"responses":{"type":"array","description":"Canned responses actively using this asset","items":{"$ref":"#/definitions/DomainEntityRef"}},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"ResponseAssetRequest":{"type":"object","required":["name"],"properties":{"name":{"type":"string","description":"Name of the file to upload. It must not start with a dot and not end with a forward slash. Whitespace and the following characters are not allowed: \\{^}%`]\">[~<#|"},"divisionId":{"type":"string","description":"Division to associate to this asset. Can only be used with this division."}}},"ResponseAssetStatus":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"status":{"type":"string","description":"Upload status of the asset","readOnly":true,"enum":["InProgress","Uploaded","Failed"]},"errorCode":{"type":"string","description":"Error code. Used for localization","readOnly":true},"errorMessage":{"type":"string","description":"Error message that explains upload failure status ","readOnly":true}}},"CreateResponseAssetResponse":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"url":{"type":"string","description":"Pre-signed URL to PUT the file to","readOnly":true},"headers":{"type":"object","description":"Required headers when uploading a file through PUT request to the URL","readOnly":true,"additionalProperties":{"type":"string"}}}},"CreateResponseAssetRequest":{"type":"object","required":["name"],"properties":{"name":{"type":"string","description":"Name of the file to upload. It must not start with a dot and not end with a forward slash. Whitespace and the following characters are not allowed: \\{^}%`]\">[~<#|"},"divisionId":{"type":"string","description":"Division to associate to this asset. Can only be used with this division."},"contentMd5":{"type":"string","description":"Content MD-5 of the file to upload"}}},"ResponseAssetSearchResults":{"type":"object","properties":{"total":{"type":"integer","format":"int64","description":"The total number of results found"},"pageCount":{"type":"integer","format":"int32","description":"The total number of pages"},"pageSize":{"type":"integer","format":"int32","description":"The current page size"},"pageNumber":{"type":"integer","format":"int32","description":"The current page number"},"results":{"type":"array","description":"Search results","items":{"$ref":"#/definitions/ResponseAsset"}}}},"ResponseAssetFilter":{"type":"object","properties":{"endValue":{"type":"string","description":"The end value of the range. This field is used for range search types. Accepts numbers and date in ISO8601 format"},"values":{"type":"array","description":"A list of values for the search to match against","items":{"type":"string"}},"startValue":{"type":"string","description":"The start value of the range. This field is used for range search types. Accepts numbers and date in ISO8601 format"},"fields":{"type":"array","description":"Field name to search against. Allowed Values: divisionId, name, contentLength, contentType, dateCreated","items":{"type":"string"}},"value":{"type":"string","description":"A value for the search to match against"},"type":{"type":"string","description":"How to apply this search criteria against other criteria. Filter type supported for each field:- name:[STARTS_WITH, TERM], divisionId:[TERM, TERMS], contentLength:[RANGE, GREATER_THAN_EQUAL_TO, LESS_THAN_EQUAL_TO], contentType:[STARTS_WITH, TERM] dateCreated:[DATE_RANGE]","enum":["TERM","TERMS","STARTS_WITH","RANGE","GREATER_THAN_EQUAL_TO","LESS_THAN_EQUAL_TO","DATE_RANGE"]}}},"ResponseAssetSearchRequest":{"type":"object","required":["query"],"properties":{"pageSize":{"type":"integer","format":"int32","description":"The number of results per page. Default: 25, Maximum: 100."},"pageNumber":{"type":"integer","format":"int32","description":"The page of resources you want to retrieve"},"sortOrder":{"type":"string","description":"The sort order for results","enum":["ASC","DESC"]},"sortBy":{"type":"string","description":"The field in the resource that you want to sort the results by"},"query":{"type":"array","description":"Filter the query results.","items":{"$ref":"#/definitions/ResponseAssetFilter"}}}},"AvailableMediaType":{"type":"object","properties":{"mediaType":{"type":"string","description":"Name of the available media type"},"availableSubTypes":{"type":"array","description":"List of available subtypes for this media type","items":{"type":"string"}}}},"AvailableMediaTypeEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/AvailableMediaType"}}}},"ComparisonPeriod":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"kpi":{"type":"string","description":"Key Performance Indicator optimised during the comparison period.","readOnly":true},"dateStarted":{"type":"string","format":"date-time","description":"Start date of the comparison period. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"dateEnded":{"type":"string","format":"date-time","description":"End date of the comparison period. Date time is represented as an ISO-8601 string. 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Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"dateModified":{"type":"string","format":"date-time","description":"The date of the last modification to the queue. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"modifiedBy":{"type":"string","description":"The ID of the user that last modified the queue."},"createdBy":{"type":"string","description":"The ID of the user that created the queue."},"memberCount":{"type":"integer","format":"int32","description":"The total number of members in the queue.","readOnly":true},"userMemberCount":{"type":"integer","format":"int32","description":"The number of user members (i.e., non-group members) in the queue.","readOnly":true},"joinedMemberCount":{"type":"integer","format":"int32","description":"The number of joined members in the queue.","readOnly":true},"mediaSettings":{"description":"The media settings for the queue.","$ref":"#/definitions/QueueMediaSettings"},"routingRules":{"type":"array","description":"The routing rules for the queue, used for Preferred Agent Routing.","items":{"$ref":"#/definitions/RoutingRule"}},"conditionalGroupRouting":{"description":"The Conditional Group Routing settings for the queue.","$ref":"#/definitions/ConditionalGroupRouting"},"bullseye":{"description":"The bullseye settings for the queue.","$ref":"#/definitions/Bullseye"},"scoringMethod":{"type":"string","description":"The Scoring Method for the queue","enum":["TimestampAndPriority","PriorityOnly"]},"acwSettings":{"description":"The ACW settings for the queue.","$ref":"#/definitions/AcwSettings"},"skillEvaluationMethod":{"type":"string","description":"The skill evaluation method to use when routing conversations.","enum":["NONE","BEST","ALL"]},"memberGroups":{"type":"array","description":"The groups of agents associated with the queue, if any.  Queue membership will update to match group membership changes.","uniqueItems":true,"items":{"$ref":"#/definitions/MemberGroup"}},"queueFlow":{"description":"The in-queue flow to use for call conversations waiting in queue.","$ref":"#/definitions/DomainEntityRef"},"emailInQueueFlow":{"description":"The in-queue flow to use for email conversations waiting in queue.","$ref":"#/definitions/DomainEntityRef"},"messageInQueueFlow":{"description":"The in-queue flow to use for message conversations waiting in queue.","$ref":"#/definitions/DomainEntityRef"},"whisperPrompt":{"description":"The prompt used for whisper on the queue, if configured.","$ref":"#/definitions/DomainEntityRef"},"onHoldPrompt":{"description":"The audio to be played when calls on this queue are on hold. If not configured, the default on-hold music will play.","$ref":"#/definitions/DomainEntityRef"},"autoAnswerOnly":{"type":"boolean","description":"Specifies whether the configured whisper should play for all ACD calls, or only for those which are auto-answered."},"enableTranscription":{"type":"boolean","description":"Indicates whether voice transcription is enabled for this queue."},"enableAudioMonitoring":{"type":"boolean","description":"Indicates whether audio monitoring is enabled for this queue."},"enableManualAssignment":{"type":"boolean","description":"Indicates whether manual assignment is enabled for this queue."},"agentOwnedRouting":{"description":"The Agent Owned Routing settings for the queue","$ref":"#/definitions/AgentOwnedRouting"},"directRouting":{"description":"The Direct Routing settings for the queue","$ref":"#/definitions/DirectRouting"},"callingPartyName":{"type":"string","description":"The name to use for caller identification for outbound calls from this queue."},"callingPartyNumber":{"type":"string","description":"The phone number to use for caller identification for outbound calls from this queue."},"defaultScripts":{"type":"object","description":"The default script Ids for the communication types.","additionalProperties":{"$ref":"#/definitions/Script"}},"outboundMessagingAddresses":{"description":"The messaging addresses for the queue.","$ref":"#/definitions/QueueMessagingAddresses"},"outboundEmailAddress":{"$ref":"#/definitions/QueueEmailAddress"},"peerId":{"type":"string","description":"The ID of an associated external queue."},"suppressInQueueCallRecording":{"type":"boolean","description":"Indicates whether recording in-queue calls is suppressed for this queue."},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"WrapupCodeEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/WrapupCode"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"firstUri":{"type":"string","format":"uri"},"lastUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"previousUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"WrapUpCodeReference":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object."}}},"UserQueue":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object."},"name":{"type":"string"},"division":{"description":"The division to which this entity belongs.","$ref":"#/definitions/Division"},"description":{"type":"string","description":"The queue description."},"dateCreated":{"type":"string","format":"date-time","description":"The date the queue was created. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"dateModified":{"type":"string","format":"date-time","description":"The date of the last modification to the queue. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"modifiedBy":{"type":"string","description":"The ID of the user that last modified the queue."},"createdBy":{"type":"string","description":"The ID of the user that created the queue."},"memberCount":{"type":"integer","format":"int32","description":"The total number of members in the queue.","readOnly":true},"userMemberCount":{"type":"integer","format":"int32","description":"The number of user members (i.e., non-group members) in the queue.","readOnly":true},"joinedMemberCount":{"type":"integer","format":"int32","description":"The number of joined members in the queue.","readOnly":true},"mediaSettings":{"description":"The media settings for the queue.","$ref":"#/definitions/QueueMediaSettings"},"routingRules":{"type":"array","description":"The routing rules for the queue, used for Preferred Agent Routing.","items":{"$ref":"#/definitions/RoutingRule"}},"conditionalGroupRouting":{"description":"The Conditional Group Routing settings for the queue.","$ref":"#/definitions/ConditionalGroupRouting"},"bullseye":{"description":"The bullseye settings for the queue.","$ref":"#/definitions/Bullseye"},"scoringMethod":{"type":"string","description":"The Scoring Method for the queue","enum":["TimestampAndPriority","PriorityOnly"]},"acwSettings":{"description":"The ACW settings for the queue.","$ref":"#/definitions/AcwSettings"},"skillEvaluationMethod":{"type":"string","description":"The skill evaluation method to use when routing conversations.","enum":["NONE","BEST","ALL"]},"memberGroups":{"type":"array","description":"The groups of agents associated with the queue, if any.  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Set by the service provider. \"caseExact\" is set to \"true\". \"mutability\" is set to \"readOnly\". \"returned\" is set to \"always\".","readOnly":true},"schemas":{"type":"array","description":"The list of supported schemas.","readOnly":true,"items":{"type":"string"}},"name":{"type":"string","description":"The name of the resource type.","readOnly":true},"description":{"type":"string","description":"The description of the resource type.","readOnly":true},"schema":{"type":"string","description":"The URI of the primary or base schema for the resource type.","readOnly":true},"schemaExtensions":{"type":"array","description":"The list of schema extensions for the resource type.","readOnly":true,"items":{"$ref":"#/definitions/ScimConfigResourceTypeSchemaExtension"}},"endpoint":{"type":"string","description":"The HTTP-addressable endpoint of the resource type. Appears after the base URL.","readOnly":true},"meta":{"description":"The metadata of the SCIM resource. 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See section 3.4.2.2 \"Filtering\" in RFC 7644 for details.","readOnly":true},"mutability":{"type":"string","description":"The circumstances under which an attribute can be defined or redefined. The default is \"readWrite\".","readOnly":true,"enum":["readWrite","readOnly","immutable","writeOnly"]},"returned":{"type":"string","description":"The circumstances under which an attribute and its values are returned in response to a GET, PUT, POST, or PATCH request.","readOnly":true,"enum":["always","never","default","request"]},"uniqueness":{"type":"string","description":"The method by which the service provider enforces the uniqueness of an attribute value. A server can reject a value by returning the HTTP response code 400 (Bad Request). A client can enforce uniqueness to a greater degree than the server provider enforces. 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Only \"location\" and \"resourceType\" are set for \"Schema\" resources.","readOnly":true,"$ref":"#/definitions/ScimMetadata"}},"description":"Defines a SCIM schema."},"ScimV2SchemaListResponse":{"type":"object","properties":{"schemas":{"type":"array","description":"The list of supported schemas.","items":{"type":"string"}},"totalResults":{"type":"integer","format":"int64","description":"The total number of results.","readOnly":true},"startIndex":{"type":"integer","format":"int64","description":"The 1-based index of the first result returned by this request. 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Metadata is defined as immutable per SCIM RFC.","readOnly":true,"$ref":"#/definitions/ScimMetadata"}},"description":"Defines a SCIM group."},"ScimV2MemberReference":{"type":"object","properties":{"type":{"type":"string","description":"The type of SCIM resource.","readOnly":true,"enum":["User","Group","ServiceProviderConfig","ResourceType","Schema"]},"value":{"type":"string","description":"The ID of the group member. Can be \"userId\" or \"groupId\"."},"$ref":{"type":"string","format":"uri","description":"The reference URI of the SCIM resource.","readOnly":true}},"description":"Defines a reference to SCIM group members."},"ScimError":{"type":"object","properties":{"schemas":{"type":"array","description":"The list of schemas for the SCIM error.","readOnly":true,"items":{"type":"string"}},"status":{"type":"string","description":"The HTTP status code returned for the SCIM error.","readOnly":true},"scimType":{"type":"string","description":"The type of SCIM error when httpStatus is a \"400\" error.","readOnly":true,"enum":["invalidFilter","tooMany","uniqueness","mutability","invalidSyntax","invalidPath","noTarget","invalidValue","invalidVers","sensitive"]},"detail":{"type":"string","description":"The detailed description of the SCIM error.","readOnly":true}},"description":"Defines a SCIM error."},"ScimV2PatchOperation":{"type":"object","required":["op"],"properties":{"op":{"type":"string","description":"The PATCH operation to perform.","enum":["add","replace","remove"]},"path":{"type":"string","description":"The attribute path that describes the target of the operation. 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See section 3.5.2 \"Modifying with PATCH\" in RFC 7644 for details."},"ScimServiceProviderConfig":{"type":"object","properties":{"schemas":{"type":"array","description":"The list of supported schemas.","readOnly":true,"items":{"type":"string"}},"documentationUri":{"type":"string","format":"uri","description":"The HTTP-addressable URL that points to the service provider's documentation.","readOnly":true},"patch":{"description":"The \"patch\" configuration options.","readOnly":true,"$ref":"#/definitions/ScimServiceProviderConfigSimpleFeature"},"filter":{"description":"The \"filter\" configuration options.","readOnly":true,"$ref":"#/definitions/ScimServiceProviderConfigFilterFeature"},"etag":{"description":"The \"etag\" configuration options.","readOnly":true,"$ref":"#/definitions/ScimServiceProviderConfigSimpleFeature"},"sort":{"description":"The \"sort\" configuration options.","readOnly":true,"$ref":"#/definitions/ScimServiceProviderConfigSimpleFeature"},"bulk":{"description":"The \"bulk\" configuration options.","readOnly":true,"$ref":"#/definitions/ScimServiceProviderConfigBulkFeature"},"changePassword":{"description":"The \"changePassword\" configuration options.","readOnly":true,"$ref":"#/definitions/ScimServiceProviderConfigSimpleFeature"},"authenticationSchemes":{"type":"array","description":"The list of supported authentication schemes.","readOnly":true,"items":{"$ref":"#/definitions/ScimServiceProviderConfigAuthenticationScheme"}},"meta":{"description":"The metadata of the SCIM resource. Metadata is defined as immutable per SCIM RFC.","readOnly":true,"$ref":"#/definitions/ScimMetadata"}},"description":"Defines a SCIM service provider's configuration."},"ScimServiceProviderConfigAuthenticationScheme":{"type":"object","required":["description","name","type"],"properties":{"name":{"type":"string","description":"The name of the authentication scheme, for example, HTTP Basic.","readOnly":true},"description":{"type":"string","description":"The description of the authentication scheme.","readOnly":true},"specUri":{"type":"string","format":"uri","description":"The HTTP-addressable URL that points to the authentication scheme's specification.","readOnly":true},"documentationUri":{"type":"string","format":"uri","description":"The HTTP-addressable URL that points to the authentication scheme's usage documentation.","readOnly":true},"type":{"type":"string","description":"The type of authentication scheme.","readOnly":true,"enum":["oauth","oauth2","oauthbearertoken","httpbasic","httpdigest"]},"primary":{"type":"boolean","description":"Indicates whether this authentication scheme is the primary method of authentication.","readOnly":true}},"description":"Defines an authentication scheme in the SCIM service provider's configuration."},"ScimServiceProviderConfigBulkFeature":{"type":"object","properties":{"supported":{"type":"boolean","description":"Indicates whether configuration options are supported.","readOnly":true},"maxOperations":{"type":"integer","format":"int32","description":"The maximum number of operations for each bulk request.","readOnly":true},"maxPayloadSize":{"type":"integer","format":"int32","description":"The maximum payload size.","readOnly":true}},"description":"Defines a \"bulk\" request in the SCIM service provider's configuration."},"ScimServiceProviderConfigFilterFeature":{"type":"object","properties":{"supported":{"type":"boolean","description":"Indicates whether configuration options are supported.","readOnly":true},"maxResults":{"type":"integer","format":"int32","description":"The maximum number of results returned from a filtered query.","readOnly":true}},"description":"Defines a \"filter\" request in the SCIM service provider's configuration."},"ScimServiceProviderConfigSimpleFeature":{"type":"object","properties":{"supported":{"type":"boolean","description":"Indicates whether configuration options are supported.","readOnly":true}},"description":"Defines a request in the SCIM service provider's configuration."},"Manager":{"type":"object","properties":{"value":{"type":"string","description":"The ID of the manager."},"$ref":{"type":"string","format":"uri","description":"The reference URI of the manager's user record.","readOnly":true}},"description":"Defines a SCIM manager."},"ScimEmail":{"type":"object","properties":{"value":{"type":"string","description":"The email address. Is immutable if \"type\" is set to \"other\"."},"type":{"type":"string","description":"The type of email address. \"value\" is immutable if \"type\" is set to \"other\".","enum":["work","other"]},"primary":{"type":"boolean","description":"Indicates whether the email address is the primary email address."}},"description":"Defines a SCIM email address."},"ScimGenesysUserExternalId":{"type":"object","required":["authority","value"],"properties":{"authority":{"type":"string","description":"Authority, or scope, of \"externalId\". Allows multiple external identifiers to be defined. Represents the source of the external identifier."},"value":{"type":"string","description":"Identifier of the user in an external system."}},"description":"External Identifiers of user. The external identifier must be unique within the organization and the 'authority'"},"ScimPhoneNumber":{"type":"object","properties":{"value":{"type":"string","description":"The phone number in E.164 or tel URI format, for example, tel:+nnnnnnnn; ext=xxxxx."},"type":{"type":"string","description":"The type of phone number.","enum":["work","work2","work3","work4","home","mobile","other","microsoftteams","zoomphone","eightbyeight"]},"primary":{"type":"boolean","description":"Indicates whether the phone number is the primary phone number."}},"description":"Defines a SCIM phone number."},"ScimUserExtensions":{"type":"object","properties":{"routingSkills":{"type":"array","description":"The list of routing skills assigned to a user. Maximum 50 skills.","items":{"$ref":"#/definitions/ScimUserRoutingSkill"}},"routingLanguages":{"type":"array","description":"The list of routing languages assigned to a user. Maximum 50 languages.","items":{"$ref":"#/definitions/ScimUserRoutingLanguage"}},"externalIds":{"type":"array","description":"The list of external identifiers assigned to user. Always includes an immutable SCIM authority prefixed with \"x-pc:scimv2:v1\". 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ACD interactions are routed to agents with higher proficiency ratings."}},"description":"The routing language assigned to a user."},"ScimUserRoutingSkill":{"type":"object","required":["name"],"properties":{"name":{"type":"string","description":"The case-sensitive name of a routing skill configured in Genesys Cloud."},"proficiency":{"type":"number","format":"double","description":"A rating from 0.0 to 5.0 that indicates how adept an agent is at a particular skill. 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When assigning to a user specify the organization skill id as the id."},"UserSkillEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/UserRoutingSkill"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"firstUri":{"type":"string","format":"uri"},"lastUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"previousUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"UserSkillGroupEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/SkillGroup"}},"nextUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"previousUri":{"type":"string","format":"uri"}}},"UserState":{"type":"object","properties":{"state":{"type":"string","description":"User's current state.","enum":["active","inactive","deleted"]},"version":{"type":"integer","format":"int32","description":"Version of this user."},"stateChangeReason":{"type":"string","description":"Reason for a change in the user's state.","enum":["Voluntary","Seasonal","Leave","Performance","Conduct","Unknown"]},"stateChangeDate":{"type":"string","format":"date-time","description":"Date that the state was last changed. 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For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true}}},"PatchUser":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object."},"preferredName":{"type":"string","description":"Preferred full name of agent"},"acdAutoAnswer":{"type":"boolean","description":"The value that denotes if acdAutoAnswer is set on the user"}}},"CreateUser":{"type":"object","required":["divisionId","email","name"],"properties":{"name":{"type":"string","description":"User's full name"},"department":{"type":"string"},"email":{"type":"string","description":"User's email and username"},"addresses":{"type":"array","description":"Email addresses and phone numbers for this user","items":{"$ref":"#/definitions/Contact"}},"title":{"type":"string"},"password":{"type":"string","description":"User's password"},"divisionId":{"type":"string","description":"The division to which this user will belong"},"state":{"type":"string","description":"Optional initialized state of the user. If not specified, state will be Active if invites are sent, otherwise Inactive.","enum":["active","inactive","deleted"]}}},"UsersSearchResponse":{"type":"object","required":["pageCount","pageNumber","pageSize","results","total","types"],"properties":{"total":{"type":"integer","format":"int64","description":"The total number of results found"},"pageCount":{"type":"integer","format":"int32","description":"The total number of pages"},"pageSize":{"type":"integer","format":"int32","description":"The current page size"},"pageNumber":{"type":"integer","format":"int32","description":"The current page number"},"previousPage":{"type":"string","description":"Q64 value for the previous page of results"},"currentPage":{"type":"string","description":"Q64 value for the current page of results"},"nextPage":{"type":"string","description":"Q64 value for the next page of results"},"types":{"type":"array","description":"Resource types the search was performed against","items":{"type":"string"}},"results":{"type":"array","description":"Search results","items":{"$ref":"#/definitions/User"}}}},"UserSearchCriteria":{"type":"object","required":["type"],"properties":{"endValue":{"type":"string","description":"The end value of the range. This field is used for range search types."},"values":{"type":"array","description":"A list of values for the search to match against","items":{"type":"string"}},"startValue":{"type":"string","description":"The start value of the range. This field is used for range search types."},"value":{"type":"string","description":"A value for the search to match against"},"operator":{"type":"string","description":"How to apply this search criteria against other criteria","enum":["AND","OR","NOT"]},"group":{"type":"array","description":"Groups multiple conditions","items":{"$ref":"#/definitions/UserSearchCriteria"}},"dateFormat":{"type":"string","description":"Set date format for criteria values when using date range search type.  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This parameter will only be used when presence is provided as an \"expand\". When using this parameter the maximum number of users that can be returned is 100.","enum":["MicrosoftTeams","ZoomPhone","EightByEight"]},"enforcePermissions":{"type":"boolean","description":"This property only applies to api/v2/user/search; when set to true add additional search criteria to filter users by: directory:user:view"}}},"VoicemailCopyRecord":{"type":"object","properties":{"user":{"description":"The user that the voicemail message was copied to/from","readOnly":true,"$ref":"#/definitions/User"},"group":{"description":"The group that the voicemail message was copied to/from","readOnly":true,"$ref":"#/definitions/Group"},"date":{"type":"string","format":"date-time","description":"The date when the voicemail was copied. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true}}},"VoicemailMessage":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"conversation":{"description":"The conversation that the voicemail message is associated with","readOnly":true,"$ref":"#/definitions/Conversation"},"read":{"type":"boolean","description":"Whether the voicemail message is marked as read"},"audioRecordingDurationSeconds":{"type":"integer","format":"int32","description":"The voicemail message's audio recording duration in seconds","readOnly":true},"audioRecordingSizeBytes":{"type":"integer","format":"int64","description":"The voicemail message's audio recording size in bytes","readOnly":true},"transcription":{"type":"string","description":"The transcription of the voicemail's audio","readOnly":true},"createdDate":{"type":"string","format":"date-time","description":"The date the voicemail message was created. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"modifiedDate":{"type":"string","format":"date-time","description":"The date the voicemail message was last modified. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"deletedDate":{"type":"string","format":"date-time","description":"The date the voicemail message deleted property was set to true. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"callerAddress":{"type":"string","description":"The caller address","readOnly":true},"callerName":{"type":"string","description":"Optionally the name of the caller that left the voicemail message if the caller was a known user","readOnly":true},"callerUser":{"description":"Optionally the user that left the voicemail message if the caller was a known user","readOnly":true,"$ref":"#/definitions/User"},"deleted":{"type":"boolean","description":"Whether the voicemail message has been marked as deleted"},"note":{"type":"string","description":"An optional note"},"user":{"description":"The user that the voicemail message belongs to or null which means the voicemail message belongs to a group or queue","readOnly":true,"$ref":"#/definitions/User"},"group":{"description":"The group that the voicemail message belongs to or null which means the voicemail message belongs to a user or queue","readOnly":true,"$ref":"#/definitions/Group"},"queue":{"description":"The queue that the voicemail message belongs to or null which means the voicemail message belongs to a user or group","readOnly":true,"$ref":"#/definitions/Queue"},"copiedFrom":{"description":"Represents where this voicemail message was copied from","readOnly":true,"$ref":"#/definitions/VoicemailCopyRecord"},"copiedTo":{"type":"array","description":"Represents where this voicemail has been copied to","readOnly":true,"items":{"$ref":"#/definitions/VoicemailCopyRecord"}},"deleteRetentionPolicy":{"description":"The retention policy for this voicemail when deleted is set to true","$ref":"#/definitions/VoicemailRetentionPolicy"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"VoicemailMessageEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/VoicemailMessage"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"firstUri":{"type":"string","format":"uri"},"lastUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"previousUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"VoicemailRetentionPolicy":{"type":"object","properties":{"voicemailRetentionPolicyType":{"type":"string","description":"The retention policy type","enum":["RETAIN_INDEFINITELY","RETAIN_WITH_TTL","IMMEDIATE_DELETE"]},"numberOfDays":{"type":"integer","format":"int32","description":"If retentionPolicyType == RETAIN_WITH_TTL, then this value represents the number of days for the TTL"}},"description":"Governs how the voicemail is retained"},"VoicemailGroupPolicy":{"type":"object","properties":{"name":{"type":"string"},"group":{"description":"The group associated with the policy","readOnly":true,"$ref":"#/definitions/Group"},"enabled":{"type":"boolean","description":"Whether voicemail is enabled for the group"},"sendEmailNotifications":{"type":"boolean","description":"Whether email notifications are sent to group members when a new voicemail is received"},"disableEmailPii":{"type":"boolean","description":"Removes any PII from group emails. This is overridden by the analogous organization configuration value. This is always true if HIPAA is enabled or unknown for an organization."},"includeEmailTranscriptions":{"type":"boolean","description":"Whether to include the voicemail transcription in a group notification email"},"languagePreference":{"type":"string","description":"The language preference for the group.  Used for group voicemail transcription"},"rotateCallsSecs":{"type":"integer","format":"int32","description":"How many seconds to ring before rotating to the next member in the group"},"stopRingingAfterRotations":{"type":"integer","format":"int32","description":"How many rotations to go through"},"overflowGroupId":{"type":"string","description":"A fallback group to contact when all of the members in this group did not answer the call."},"groupAlertType":{"type":"string","description":"Specifies if the members in this group should be contacted randomly, in a specific order, or by round-robin.","enum":["RANDOM","ROUND_ROBIN","SEQUENTIAL"]},"interactiveResponsePromptId":{"type":"string","description":"The prompt to use when connecting a user to a Group Ring call"},"interactiveResponseRequired":{"type":"boolean","description":"Whether user should be prompted with a confirmation prompt when connecting to a Group Ring call"}}},"VoicemailMailboxInfo":{"type":"object","properties":{"usageSizeBytes":{"type":"integer","format":"int64","description":"The total number of bytes for all voicemail message audio recordings","readOnly":true},"totalCount":{"type":"integer","format":"int32","description":"The total number of voicemail messages","readOnly":true},"unreadCount":{"type":"integer","format":"int32","description":"The total number of voicemail messages marked as unread","readOnly":true},"deletedCount":{"type":"integer","format":"int32","description":"The total number of voicemail messages marked as deleted","readOnly":true},"createdDate":{"type":"string","format":"date-time","description":"The date of the oldest voicemail message. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"modifiedDate":{"type":"string","format":"date-time","description":"The date of the most recent voicemail message. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"newestUnreadDate":{"type":"string","format":"date-time","description":"The date of the most recent unread voicemail message. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"oldestUnreadDate":{"type":"string","format":"date-time","description":"The date of the most oldest unread voicemail message. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"newestReadDate":{"type":"string","format":"date-time","description":"The date of the most recent read voicemail message. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"oldestReadDate":{"type":"string","format":"date-time","description":"The date of the most oldest read voicemail message. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true}}},"VoicemailUserPolicy":{"type":"object","properties":{"enabled":{"type":"boolean","description":"Whether the user has voicemail enabled","readOnly":true},"alertTimeoutSeconds":{"type":"integer","format":"int32","description":"The number of seconds to ring the user's phone before a call is transfered to voicemail"},"pin":{"type":"string","description":"The user's PIN to access their voicemail. This property is only used for updates and never provided otherwise to ensure security"},"modifiedDate":{"type":"string","format":"date-time","description":"The date the policy was last modified. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"sendEmailNotifications":{"type":"boolean","description":"Whether email notifications are sent to the user when a new voicemail is received"}}},"VoicemailMediaInfo":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"mediaFileUri":{"type":"string","format":"uri"},"mediaImageUri":{"type":"string","format":"uri"},"waveformData":{"type":"array","items":{"type":"number","format":"float"}}}},"CopyVoicemailMessage":{"type":"object","required":["voicemailMessageId"],"properties":{"voicemailMessageId":{"type":"string","description":"The id of the VoicemailMessage to copy"},"userId":{"type":"string","description":"The id of the User to copy the VoicemailMessage to"},"groupId":{"type":"string","description":"The id of the Group to copy the VoicemailMessage to"}},"description":"Used to copy a VoicemailMessage to either a User or a Group"},"PINConfiguration":{"type":"object","properties":{"minimumLength":{"type":"integer","format":"int32"},"maximumLength":{"type":"integer","format":"int32"}}},"VoicemailOrganizationPolicy":{"type":"object","properties":{"enabled":{"type":"boolean","description":"Whether voicemail is enabled for this organization","readOnly":true},"alertTimeoutSeconds":{"type":"integer","format":"int32","description":"The organization's default number of seconds to ring a user's phone before a call is transferred to voicemail"},"pinConfiguration":{"description":"The configuration for user PINs to access their voicemail from a phone","$ref":"#/definitions/PINConfiguration"},"voicemailExtension":{"type":"string","description":"The extension for voicemail retrieval.  The default value is *86."},"pinRequired":{"type":"boolean","description":"If this is true, a PIN is required when accessing a user's voicemail from a phone."},"interactiveResponseRequired":{"type":"boolean","description":"Whether user should be prompted with a confirmation prompt when connecting to a Group Ring call"},"sendEmailNotifications":{"type":"boolean","description":"Whether email notifications are sent for new voicemails in the organization. If false, new voicemail email notifications are not be sent for the organization overriding any user or group setting."},"includeEmailTranscriptions":{"type":"boolean","description":"Whether to include the voicemail transcription in the notification email"},"disableEmailPii":{"type":"boolean","description":"Removes any PII from emails. This overrides any analogous group configuration value. This is always true if HIPAA is enabled or unknown for an organization."},"maximumRecordingTimeSeconds":{"type":"integer","format":"int32","description":"Default value for the maximum length of time in seconds of a recorded voicemail"},"modifiedDate":{"type":"string","format":"date-time","description":"The date the policy was last modified. Date time is represented as an ISO-8601 string. 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For example: yyyy-MM-dd"},"durationMinutes":{"type":"integer","format":"int32","description":"An estimation of time off request length in minutes"},"payableMinutes":{"type":"integer","format":"int32","description":"An estimation of payable part of time off request in minutes"},"flexible":{"type":"boolean","description":"Whether there is flexibility for a user to choose different hours than the system estimated"}}},"EstimateAvailablePartialDayTimeOffResponse":{"type":"object","required":["date","durationMinutes","flexible","payableMinutes"],"properties":{"date":{"type":"string","format":"date-time","description":"Start date-time in ISO-8601 format for partial day request"},"durationMinutes":{"type":"integer","format":"int32","description":"An estimation of time off request length in minutes"},"payableMinutes":{"type":"integer","format":"int32","description":"An estimation of payable part of time off request in minutes"},"flexible":{"type":"boolean","description":"Whether there is flexibility for a user to choose different hours than the system estimated"}}},"EstimateAvailableTimeOffResponse":{"type":"object","required":["activityCodeId","paid","user"],"properties":{"fullDayDates":{"type":"array","description":"Full day dates. partialDayDates must be empty if this field is populated","items":{"$ref":"#/definitions/EstimateAvailableFullDayTimeOffResponse"}},"partialDayDates":{"type":"array","description":"Partial day dates. fullDayDates must be empty if this field is populated","items":{"$ref":"#/definitions/EstimateAvailablePartialDayTimeOffResponse"}},"user":{"description":"The user to whom the time off request belongs","$ref":"#/definitions/UserReference"},"activityCodeId":{"type":"string","description":"The ID of the activity code associated with the time off request. Activity code must be of the TimeOff category"},"paid":{"type":"boolean","description":"Whether this estimate is for a paid time off request"}}},"EstimateAvailableFullDayTimeOffRequest":{"type":"object","required":["date"],"properties":{"date":{"type":"string","format":"date","description":"Date in yyyy-MM-dd format for full day request. Should be interpreted in the business unit's configured time zone. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"},"requestedDurationMinutes":{"type":"integer","format":"int32","description":"A requested length of time off request in minutes. If the value is null, then the system will use activity code length setting"}}},"EstimateAvailablePartialDayTimeOffRequest":{"type":"object","required":["date"],"properties":{"date":{"type":"string","format":"date-time","description":"Start date-time in ISO-8601 format for partial day request"},"requestedDurationMinutes":{"type":"integer","format":"int32","description":"A requested length of time off request in minutes. If the value is null, then the system will use activity code length setting"}}},"EstimateAvailableTimeOffRequest":{"type":"object","required":["activityCodeId","paid"],"properties":{"fullDayDates":{"type":"array","description":"Full day dates. partialDayDates must be empty if this field is populated","items":{"$ref":"#/definitions/EstimateAvailableFullDayTimeOffRequest"}},"partialDayDates":{"type":"array","description":"Partial day dates. fullDayDates must be empty if this field is populated","items":{"$ref":"#/definitions/EstimateAvailablePartialDayTimeOffRequest"}},"activityCodeId":{"type":"string","description":"The ID of the activity code associated with the time off request. Activity code must be of the TimeOff category"},"paid":{"type":"boolean","description":"Whether this estimate is for a paid time off request"}}},"BusinessUnitActivityCode":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"active":{"type":"boolean","description":"Whether this activity code is active or has been deleted"},"defaultCode":{"type":"boolean","description":"Whether this is a default activity code"},"category":{"type":"string","description":"The category of the activity code","enum":["OnQueueWork","Break","Meal","Meeting","OffQueueWork","TimeOff","Training","Unavailable","Unscheduled"]},"lengthInMinutes":{"type":"integer","format":"int32","description":"The default length of the activity in minutes"},"countsAsPaidTime":{"type":"boolean","description":"Whether an agent is paid while performing this activity"},"countsAsWorkTime":{"type":"boolean","description":"Indicates whether or not the activity should be counted as contiguous work time for calculating daily constraints"},"agentTimeOffSelectable":{"type":"boolean","description":"Whether an agent can select this activity code when creating or editing a time off request. Null if the activity's category is not time off."},"countsTowardShrinkage":{"type":"boolean","description":"Whether or not this activity code counts toward shrinkage calculations"},"plannedShrinkage":{"type":"boolean","description":"Whether this activity code is considered planned or unplanned shrinkage"},"interruptible":{"type":"boolean","description":"Whether this activity code is considered interruptible"},"secondaryPresences":{"type":"array","description":"The secondary presences of this activity code","items":{"$ref":"#/definitions/SecondaryPresence"}},"metadata":{"description":"Version metadata of this activity code","$ref":"#/definitions/WfmVersionedEntityMetadata"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"SecondaryPresence":{"type":"object","required":["id"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object."},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"CreateActivityCodeRequest":{"type":"object","required":["category","name"],"properties":{"name":{"type":"string","description":"The name of the activity code"},"category":{"type":"string","description":"The activity code's category","enum":["OnQueueWork","Break","Meal","Meeting","OffQueueWork","TimeOff","Training","Unavailable","Unscheduled"]},"lengthInMinutes":{"type":"integer","format":"int32","description":"The default length of the activity in minutes"},"countsAsPaidTime":{"type":"boolean","description":"Whether an agent is paid while performing this activity"},"countsAsWorkTime":{"type":"boolean","description":"Indicates whether or not the activity should be counted as work time"},"agentTimeOffSelectable":{"type":"boolean","description":"Whether an agent can select this activity code when creating or editing a time off request"},"countsTowardShrinkage":{"type":"boolean","description":"Whether or not this activity code counts toward shrinkage calculations"},"plannedShrinkage":{"type":"boolean","description":"Whether this activity code is considered planned or unplanned shrinkage"},"interruptible":{"type":"boolean","description":"Whether this activity code is considered interruptible"},"secondaryPresences":{"type":"array","description":"The secondary presences of this activity code","items":{"$ref":"#/definitions/SecondaryPresence"}}}},"ListWrapperSecondaryPresence":{"type":"object","properties":{"values":{"type":"array","items":{"$ref":"#/definitions/SecondaryPresence"}}}},"UpdateActivityCodeRequest":{"type":"object","required":["metadata"],"properties":{"name":{"type":"string","description":"The name of the activity code"},"category":{"type":"string","description":"The activity code's category. Attempting to change the category of a default activity code will return an error","enum":["OnQueueWork","Break","Meal","Meeting","OffQueueWork","TimeOff","Training","Unavailable","Unscheduled"]},"lengthInMinutes":{"type":"integer","format":"int32","description":"The default length of the activity in minutes"},"countsAsPaidTime":{"type":"boolean","description":"Whether an agent is paid while performing this activity"},"countsAsWorkTime":{"type":"boolean","description":"Indicates whether or not the activity should be counted as work time"},"agentTimeOffSelectable":{"type":"boolean","description":"Whether an agent can select this activity code when creating or editing a time off request"},"countsTowardShrinkage":{"type":"boolean","description":"Whether or not this activity code counts toward shrinkage calculations"},"plannedShrinkage":{"type":"boolean","description":"Whether this activity code is considered planned or unplanned shrinkage"},"interruptible":{"type":"boolean","description":"Whether this activity code is considered interruptible"},"secondaryPresences":{"description":"The secondary presences of this activity code","$ref":"#/definitions/ListWrapperSecondaryPresence"},"metadata":{"description":"Version metadata for the associated business unit's list of activity codes","$ref":"#/definitions/WfmVersionedEntityMetadata"}}},"BusinessUnitActivityCodeListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/BusinessUnitActivityCode"}},"downloadUrl":{"type":"string","description":"URL from which to fetch results for requests with a large result set. If populated, the downloaded data will conform to the same schema as would normally be returned, excepting downloaded data will never itself contain a downloadUrl"}}},"ForecastAbandonRateResponse":{"type":"object","properties":{"percent":{"type":"integer","format":"int32","description":"The target percent abandon rate goal"}}},"ForecastAverageSpeedOfAnswerResponse":{"type":"object","properties":{"seconds":{"type":"integer","format":"int32","description":"the average speed of answer goal in seconds"}}},"ForecastPlanningGroupResponse":{"type":"object","properties":{"id":{"type":"string","description":"The ID of the planning group"},"name":{"type":"string","description":"The name of the planning group"},"routePaths":{"type":"array","description":"Route path configuration for this planning group","items":{"$ref":"#/definitions/RoutePathResponse"}},"serviceGoalTemplate":{"description":"Service goals for this planning group","$ref":"#/definitions/ForecastServiceGoalTemplateResponse"}}},"ForecastServiceGoalTemplateImpactOverrideResponse":{"type":"object","properties":{"serviceLevel":{"description":"Allowed service level percent increase and decrease; undefined if the goal is not enabled","$ref":"#/definitions/WfmServiceGoalImpact"},"averageSpeedOfAnswer":{"description":"Allowed average speed of answer percent increase and decrease; undefined if the goal is not enabled","$ref":"#/definitions/WfmServiceGoalImpact"},"abandonRate":{"description":"Allowed abandon rate percent increase and decrease; undefined if the goal is not enabled","$ref":"#/definitions/WfmServiceGoalImpact"}}},"ForecastServiceGoalTemplateResponse":{"type":"object","properties":{"serviceLevel":{"description":"The service level goal for this forecast","$ref":"#/definitions/ForecastServiceLevelResponse"},"averageSpeedOfAnswer":{"description":"The average speed of answer goal for this forecast","$ref":"#/definitions/ForecastAverageSpeedOfAnswerResponse"},"abandonRate":{"description":"The abandon rate goal for this forecast","$ref":"#/definitions/ForecastAbandonRateResponse"},"impactOverride":{"description":"The service goal impact overrides for this forecast","$ref":"#/definitions/ForecastServiceGoalTemplateImpactOverrideResponse"}}},"ForecastServiceLevelResponse":{"type":"object","properties":{"percent":{"type":"integer","format":"int32","description":"The percent of calls to answer in the number of seconds defined"},"seconds":{"type":"integer","format":"int32","description":"The number of seconds to define for the percent of calls to be answered"}}},"LanguageReference":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object."},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"RoutePathResponse":{"type":"object","properties":{"queue":{"description":"The ID of the queue associated with the route path","$ref":"#/definitions/QueueReference"},"mediaType":{"type":"string","description":"The media type of the given queue associated with the route path","enum":["Voice","Chat","Email","Callback","Message"]},"language":{"description":"The ID of the language associated with the route path","$ref":"#/definitions/LanguageReference"},"skills":{"type":"array","description":"The set of skills associated with the route path","uniqueItems":true,"items":{"$ref":"#/definitions/RoutingSkillReference"}}}},"RoutingSkillReference":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object."},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"WfmIntradayPlanningGroupListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/ForecastPlanningGroupResponse"}},"noDataReason":{"type":"string","description":"The reason there was no data for the request","enum":["NoPublishedSchedule","NoSourceForecast"]}}},"WfmServiceGoalImpact":{"type":"object","required":["decreaseByPercent","increaseByPercent"],"properties":{"increaseByPercent":{"type":"number","format":"double","description":"The maximum allowed percent increase from the configured goal"},"decreaseByPercent":{"type":"number","format":"double","description":"The maximum allowed percent decrease from the configured goal"}}},"AsyncIntradayResponse":{"type":"object","properties":{"status":{"type":"string","description":"The status of the operation","enum":["Processing","Complete","Canceled","Error"]},"operationId":{"type":"string","description":"The ID for the operation"},"result":{"description":"The result of the operation.  Null unless status == Complete","$ref":"#/definitions/BuIntradayResponse"}}},"BuIntradayDataGroup":{"type":"object","properties":{"mediaType":{"type":"string","description":"The media type associated with this intraday group","enum":["Voice","Chat","Email","Callback","Message"]},"forecastDataSummary":{"description":"Forecast data summary for this date range","$ref":"#/definitions/BuIntradayForecastData"},"forecastDataPerInterval":{"type":"array","description":"Forecast data per interval for this date range","items":{"$ref":"#/definitions/BuIntradayForecastData"}},"scheduleDataSummary":{"description":"Schedule data summary for this date range","$ref":"#/definitions/BuIntradayScheduleData"},"scheduleDataPerInterval":{"type":"array","description":"Schedule data per interval for this date range","items":{"$ref":"#/definitions/BuIntradayScheduleData"}},"performancePredictionDataSummary":{"description":"Performance prediction data summary for this date range","$ref":"#/definitions/IntradayPerformancePredictionData"},"performancePredictionDataPerInterval":{"type":"array","description":"Performance prediction data per interval for this date range","items":{"$ref":"#/definitions/IntradayPerformancePredictionData"}}}},"BuIntradayForecastData":{"type":"object","properties":{"offered":{"type":"number","format":"double","description":"The number of interactions routed into the queues in the selected planning groups for the given media type for an agent to answer"},"averageHandleTimeSeconds":{"type":"number","format":"double","description":"The average handle time in seconds an agent spent handling interactions"}}},"BuIntradayResponse":{"type":"object","properties":{"startDate":{"type":"string","format":"date-time","description":"The start of the date range for which this data applies.  This is also the start reference point for the intervals represented in the various arrays. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"endDate":{"type":"string","format":"date-time","description":"The end of the date range for which this data applies. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"intervalLengthMinutes":{"type":"integer","format":"int32","description":"The aggregation period in minutes, which determines the interval duration of the returned data"},"noDataReason":{"type":"string","description":"If not null, the reason there was no data for the request","enum":["NoPublishedSchedule","NoSourceForecast"]},"categories":{"type":"array","description":"The categories to which this data corresponds","items":{"type":"string","enum":["ForecastData","ScheduleData","PerformancePredictionData"]}},"shortTermForecast":{"description":"Short term forecast reference","$ref":"#/definitions/BuShortTermForecastReference"},"schedule":{"description":"Schedule reference","$ref":"#/definitions/BuScheduleReference"},"intradayDataGroupings":{"type":"array","description":"Intraday data grouped by a single media type and set of planning group IDs","items":{"$ref":"#/definitions/BuIntradayDataGroup"}}}},"BuIntradayScheduleData":{"type":"object","properties":{"onQueueTimeSeconds":{"type":"integer","format":"int64","description":"The total on-queue time in seconds for all agents in this group"}}},"BuScheduleReference":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"weekDate":{"type":"string","format":"date","description":"The start week date for this schedule. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"BuShortTermForecastReference":{"type":"object","required":["weekDate"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object."},"weekDate":{"type":"string","format":"date","description":"The weekDate of the short term forecast in yyyy-MM-dd format. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"},"description":{"type":"string","description":"The description of the short term forecast","readOnly":true},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"IntradayPerformancePredictionData":{"type":"object","properties":{"serviceLevelPercent":{"type":"number","format":"double","description":"Percentage of interactions that meets service level target as defined in the matching service goal templates"},"averageSpeedOfAnswerSeconds":{"type":"number","format":"double","description":"Predicted average time in seconds it takes to answer an interaction once the interaction becomes available to be routed"},"occupancyPercent":{"type":"number","format":"double","description":"Percentage of on-queue time for all agents in this group that are occupied handling interactions"}}},"IntradayPlanningGroupRequest":{"type":"object","required":["businessUnitDate","categories"],"properties":{"businessUnitDate":{"type":"string","format":"date","description":"Requested date in yyyy-MM-dd format. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"},"categories":{"type":"array","description":"The metric categories","items":{"type":"string","enum":["ForecastData","ScheduleData","PerformancePredictionData"]}},"planningGroupIds":{"type":"array","description":"The IDs of the planning groups for which to fetch data.  Omitting or passing an empty list will return all available planning groups","items":{"type":"string"}},"intervalLengthMinutes":{"type":"integer","format":"int32","description":"The period/interval in minutes for which to aggregate the data. Required, defaults to 15"}}},"BuImportShortTermForecastSchema":{"type":"object","required":["description","planningGroups","weekCount"],"properties":{"description":{"type":"string","description":"The description for the forecast"},"weekCount":{"type":"integer","format":"int32","description":"The number of weeks covered by the forecast"},"planningGroups":{"type":"array","description":"The short term planning group data","items":{"$ref":"#/definitions/ForecastPlanningGroupData"}},"longTermPlanningGroups":{"type":"array","description":"The long term planning group data","items":{"$ref":"#/definitions/LongTermForecastPlanningGroupData"}},"canUseForScheduling":{"type":"boolean","description":"Whether this forecast can be used for scheduling"}}},"ForecastPlanningGroupData":{"type":"object","required":["averageHandleTimeSecondsPerInterval","offeredPerInterval","planningGroupId"],"properties":{"planningGroupId":{"type":"string","description":"The ID of the planning group to which this data applies. Note this is a snapshot of the planning group at the time of forecast creation and may not correspond to the current configuration"},"offeredPerInterval":{"type":"array","description":"Forecast offered counts per 15 minute interval for this week of the forecast","items":{"type":"number","format":"double"}},"averageHandleTimeSecondsPerInterval":{"type":"array","description":"Forecast average handle time per 15 minute interval in seconds","items":{"type":"number","format":"double"}}}},"ImportForecastUploadResponse":{"type":"object","properties":{"uploadKey":{"type":"string","description":"The key to pass to the secondary request to start processing of the upload"},"url":{"type":"string","description":"The url to which to PUT the upload body"},"headers":{"type":"object","description":"Required headers for the PUT request to the url","additionalProperties":{"type":"string"}},"uploadBodySchema":{"description":"Always null. Defines the schema of the json body to be PUT to the url. The json body should be gzip encoded before uploading","$ref":"#/definitions/BuImportShortTermForecastSchema"}}},"LongTermForecastPlanningGroupData":{"type":"object","required":["averageHandleTimeSecondsPerDay","offeredPerDay","planningGroupId"],"properties":{"planningGroupId":{"type":"string","description":"The ID of the planning group to which this data applies. Note this is a snapshot of the planning group at the time of forecast creation and may not correspond to the current configuration"},"offeredPerDay":{"type":"array","description":"Forecast offered counts per day for this planning group","items":{"type":"number","format":"double"}},"averageHandleTimeSecondsPerDay":{"type":"array","description":"Forecast average handle time per day in seconds","items":{"type":"number","format":"double"}}}},"UploadUrlRequestBody":{"type":"object","required":["contentLengthBytes"],"properties":{"contentLengthBytes":{"type":"integer","format":"int64","description":"The expected content length (in bytes) of the gzip-encoded data that will be PUT to the returned signed URL"}}},"BuForecastGenerationPlanningGroupResult":{"type":"object","properties":{"planningGroupId":{"type":"string","description":"The ID of the planning group"},"metricResults":{"type":"array","description":"The generation results for the associated planning group","items":{"$ref":"#/definitions/BuForecastTimeSeriesResult"}}}},"BuForecastGenerationResult":{"type":"object","properties":{"planningGroupResults":{"type":"array","description":"Generation results, broken down by planning group","items":{"$ref":"#/definitions/BuForecastGenerationPlanningGroupResult"}}}},"BuForecastModificationResponse":{"type":"object","required":["displayGranularity","enabled","granularity","metric","planningGroupIds","type","values"],"properties":{"type":{"type":"string","description":"The type of the modification","enum":["MinimumPerInterval","MaximumPerInterval","SetValuePerInterval","ChangeValuePerInterval","ChangePercentPerInterval","SetValueOverRange","ChangeValueOverRange","SetValuesForIntervalSet","SetMultiGranularityValuesForIntervalSet"]},"startIntervalIndex":{"type":"integer","format":"int32","description":"The number of intervals past referenceStartDate representing the first interval to which this modification applies"},"endIntervalIndex":{"type":"integer","format":"int32","description":"The number of intervals past referenceStartDate representing the last interval to which this modification applies"},"metric":{"type":"string","description":"The metric to which this modification applies","enum":["Offered","AverageHandleTimeSeconds"]},"legacyMetric":{"type":"string","description":"The legacy metric to which this modification applies if applicable","enum":["AverageAfterCallWorkTimeSeconds","AverageHandleTimeSeconds","AverageTalkTimeSeconds","Offered"]},"value":{"type":"number","format":"double","description":"The value of the modification"},"values":{"type":"array","description":"The list of modification values. Only applicable for grid-type modifications","items":{"$ref":"#/definitions/WfmForecastModificationIntervalOffsetValue"}},"secondaryValues":{"type":"array","description":"The list of modification secondary values. Only applicable for multi granularity modifications","items":{"$ref":"#/definitions/WfmForecastModificationIntervalOffsetValue"}},"displayGranularity":{"type":"string","description":"The client side display granularity of the modification, expressed in the ISO-8601 duration format. Periods are represented as an ISO-8601 string. For example: P1D or P1DT12H"},"granularity":{"type":"string","description":"The actual granularity of the modification as stored behind the scenes, expressed in the ISO-8601 duration format. Periods are represented as an ISO-8601 string. For example: P1D or P1DT12H"},"secondaryGranularity":{"type":"string","description":"The granularity of the 'secondaryValues' modification as stored behind the scenes, expressed in the ISO-8601 duration format. Periods are represented as an ISO-8601 string. For example: P1D or P1DT12H"},"enabled":{"type":"boolean","description":"Whether the modification is enabled for the forecast"},"planningGroupIds":{"type":"array","description":"The IDs of the planning groups to which this forecast modification applies","uniqueItems":true,"items":{"type":"string"}}}},"BuForecastTimeSeriesResult":{"type":"object","properties":{"metric":{"type":"string","description":"The metric this result applies to","enum":["Offered","AverageHandleTimeSeconds"]},"forecastingMethod":{"type":"string","description":"The forecasting method that was used for this metric","enum":["AutoRegressiveIntegratedMovingAverage","MovingAverage","SingleExponentialSmoothing","RandomWalk","DecompositionUsingAdditiveSeasonality","DecompositionUsingMultiplicativeSeasonality","HoltWintersAdditiveSeasonality","HoltWintersAdditiveSeasonalityWithDampedTrend","HoltWintersMultiplicativeSeasonality","HoltWintersMultiplicativeSeasonalityWithDampedTrend","DampedLinearExponentialSmoothing","DoubleExponentialSmoothing","DoubleMovingAverage","LinearExponentialSmoothing","LinearWeightedMovingAverage","PointEstimateUsingDampedLinearExponentialSmoothing","PointEstimateUsingDoubleExponentialSmoothing","PointEstimateUsingLatestWeek","PointEstimateUsingLinearExponentialSmoothing","PointEstimateUsingWeightedAverage","CurveFit","MultiLinearRegression","DynamicHarmonicRegression","Theta","Ensemble","Other"]},"forecastType":{"type":"string","description":"The forecasting type in this forecast result","enum":["LongTerm","ShortTerm"]}}},"BuShortTermForecast":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"weekDate":{"type":"string","format":"date","description":"The start week date of this forecast in yyyy-MM-dd.  Must fall on the start day of week for the associated business unit. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"},"weekCount":{"type":"integer","format":"int32","description":"The number of weeks this forecast covers"},"creationMethod":{"type":"string","description":"The method by which this forecast was created","enum":["Import","ImportedHistoricalWeightedAverage","HistoricalWeightedAverage","Advanced"]},"description":{"type":"string","description":"The description of this forecast"},"legacy":{"type":"boolean","description":"Whether this forecast contains modifications on legacy metrics","readOnly":true},"metadata":{"description":"Metadata for this forecast","$ref":"#/definitions/WfmVersionedEntityMetadata"},"canUseForScheduling":{"type":"boolean","description":"Whether this forecast can be used for scheduling"},"referenceStartDate":{"type":"string","format":"date-time","description":"The reference start date for interval-based data for this forecast. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"sourceDays":{"type":"array","description":"The source day pointers for this forecast","items":{"$ref":"#/definitions/ForecastSourceDayPointer"}},"modifications":{"type":"array","description":"Any manual modifications applied to this forecast","items":{"$ref":"#/definitions/BuForecastModificationResponse"}},"generationResults":{"description":"Generation result metadata","$ref":"#/definitions/BuForecastGenerationResult"},"timeZone":{"type":"string","description":"The time zone for this forecast"},"planningGroupsVersion":{"type":"integer","format":"int32","description":"The version of the planning groups that was used for this forecast"},"planningGroups":{"description":"A snapshot of the planning groups used for this forecast as of the version number indicated","$ref":"#/definitions/ForecastPlanningGroupsResponse"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"ForecastPlanningGroupsResponse":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/ForecastPlanningGroupResponse"}},"businessUnitServiceGoalImpact":{"description":"A snapshot of a business unit’s service goal impact settings taken at forecast generation time.","$ref":"#/definitions/WfmServiceGoalImpactSettings"}}},"ForecastSourceDayPointer":{"type":"object","properties":{"dayOfWeek":{"type":"string","description":"The forecast day of week for this source data","enum":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday","EighthDay"]},"weight":{"type":"integer","format":"int32","description":"The relative weight to apply to this source data item for weighted averages"},"date":{"type":"string","description":"The date this source data represents, in yyyy-MM-dd format"},"fileName":{"type":"string","description":"The name of the source file this data came from if it originated from a data import"},"dataKey":{"type":"string","description":"The key to look up the forecast source data for this source day"}}},"ImportForecastResponse":{"type":"object","properties":{"status":{"type":"string","description":"The status of the operation","enum":["Processing","Complete","Canceled","Error"]},"operationId":{"type":"string","description":"The ID for the operation"},"result":{"description":"The result of the operation. Always null, result will come via notification","$ref":"#/definitions/BuShortTermForecast"}}},"WfmForecastModificationIntervalOffsetValue":{"type":"object","required":["intervalIndex","value"],"properties":{"intervalIndex":{"type":"integer","format":"int32","description":"The number of intervals past referenceStartDate to which to apply this modification"},"value":{"type":"number","format":"double","description":"The value to set for the given interval"}}},"WfmServiceGoalImpactSettings":{"type":"object","required":["abandonRate","averageSpeedOfAnswer","serviceLevel"],"properties":{"serviceLevel":{"description":"Allowed service level percent increase and decrease","$ref":"#/definitions/WfmServiceGoalImpact"},"averageSpeedOfAnswer":{"description":"Allowed average speed of answer percent increase and decrease","$ref":"#/definitions/WfmServiceGoalImpact"},"abandonRate":{"description":"Allowed abandon rate percent increase and decrease","$ref":"#/definitions/WfmServiceGoalImpact"}}},"WfmProcessUploadRequest":{"type":"object","required":["uploadKey"],"properties":{"uploadKey":{"type":"string","description":"The uploadKey provided by the request to get an upload URL"}}},"BuShortTermForecastListItem":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"weekDate":{"type":"string","format":"date","description":"The start week date of this forecast in yyyy-MM-dd.  Must fall on the start day of week for the associated business unit. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"},"weekCount":{"type":"integer","format":"int32","description":"The number of weeks this forecast covers"},"creationMethod":{"type":"string","description":"The method by which this forecast was created","enum":["Import","ImportedHistoricalWeightedAverage","HistoricalWeightedAverage","Advanced"]},"description":{"type":"string","description":"The description of this forecast"},"legacy":{"type":"boolean","description":"Whether this forecast contains modifications on legacy metrics","readOnly":true},"metadata":{"description":"Metadata for this forecast","$ref":"#/definitions/WfmVersionedEntityMetadata"},"canUseForScheduling":{"type":"boolean","description":"Whether this forecast can be used for scheduling"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"BuShortTermForecastListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/BuShortTermForecastListItem"}}}},"AsyncForecastOperationResult":{"type":"object","properties":{"status":{"type":"string","description":"The status of the operation","enum":["Processing","Complete","Canceled","Error"]},"operationId":{"type":"string","description":"The ID for the operation"},"result":{"description":"The result of the operation.  Null unless status == Complete","$ref":"#/definitions/BuShortTermForecast"},"progress":{"type":"integer","format":"int32","description":"Percent progress for the operation"}}},"GenerateBuForecastRequest":{"type":"object","required":["description"],"properties":{"description":{"type":"string","description":"The description for the forecast"},"weekCount":{"type":"integer","format":"int32","description":"The number of weeks this forecast covers"},"canUseForScheduling":{"type":"boolean","description":"Whether this forecast can be used for scheduling"}}},"BuForecastResult":{"type":"object","properties":{"referenceStartDate":{"type":"string","format":"date-time","description":"The reference start date for interval-based data for this forecast. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"planningGroups":{"type":"array","description":"The forecast data broken up by planning group","items":{"$ref":"#/definitions/ForecastPlanningGroupData"}},"weekNumber":{"type":"integer","format":"int32","description":"The week number represented by this response"},"weekCount":{"type":"integer","format":"int32","description":"The number of weeks in this forecast"}}},"BuForecastResultResponse":{"type":"object","properties":{"result":{"description":"The result of the operation.  Populated whenever the result is small enough to pass through the api directly","$ref":"#/definitions/BuForecastResult"},"downloadUrl":{"type":"string","description":"The download url to fetch the result.  Only populated if the result is too large to pass through the api directly"}}},"BuForecastStaffingRequirementsResult":{"type":"object","required":["downloadUrl","downloadUrlExpirationDate","weekNumber"],"properties":{"weekNumber":{"type":"integer","format":"int32","description":"The week number represented by this response"},"downloadUrl":{"type":"string","description":"The url to get the requirements results for this week"},"downloadUrlExpirationDate":{"type":"string","format":"date-time","description":"The expiration date of the download url, as an ISO-8601 string"},"planningGroupStaffingRequirements":{"type":"array","description":"Results will always come via downloadUrl, however the schema is included for documentation","items":{"$ref":"#/definitions/StaffingRequirementsPlanningGroupData"}}}},"BuForecastStaffingRequirementsResultResponse":{"type":"object","required":["businessUnitId","forecast","intervalLengthMinutes","referenceStartDate","state","weekCount"],"properties":{"businessUnitId":{"type":"string","description":"The ID of the business unit to which the forecast staffing requirements belongs"},"forecast":{"description":"The forecast reference","$ref":"#/definitions/BuShortTermForecastReference"},"referenceStartDate":{"type":"string","format":"date-time","description":"The reference start date for interval-based data for this forecast as an ISO-8601 string"},"weekCount":{"type":"integer","format":"int32","description":"The number of weeks in this forecast"},"intervalLengthMinutes":{"type":"integer","format":"int32","description":"The period/interval in minutes for which to aggregate the data"},"state":{"type":"string","description":"The state of the staffing requirements generation","enum":["Processing","Complete","Error"]},"results":{"type":"array","description":"The forecast staffing requirement results, Will be populated when state == 'Complete'","items":{"$ref":"#/definitions/BuForecastStaffingRequirementsResult"}}}},"StaffingRequirementsPlanningGroupData":{"type":"object","required":["planningGroupId","staffingRequirementsPerInterval"],"properties":{"planningGroupId":{"type":"string","description":"The ID of the planning group to which this data applies"},"staffingRequirementsPerInterval":{"type":"array","description":"Staffing requirements per interval for this week forecast","items":{"type":"number","format":"double"}}}},"LongTermForecastResult":{"type":"object","properties":{"planningGroups":{"type":"array","description":"The forecast data broken up by planning group","items":{"$ref":"#/definitions/LongTermForecastPlanningGroupData"}},"referenceStartDate":{"type":"string","format":"date","description":"The reference start date relative to the business unit time zone in this forecast. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"},"weekCount":{"type":"integer","format":"int32","description":"The number of weeks in this forecast"}}},"LongTermForecastResultResponse":{"type":"object","properties":{"result":{"description":"The result of the operation.  Populated whenever the result is small enough to pass through the api directly","$ref":"#/definitions/LongTermForecastResult"},"downloadUrl":{"type":"string","description":"The download url to fetch the result.  Only populated if the result is too large to pass through the api directly"}}},"CopyBuForecastRequest":{"type":"object","required":["description","weekDate"],"properties":{"description":{"type":"string","description":"The description for the forecast"},"weekDate":{"type":"string","format":"date","description":"The start date of the new forecast to create from the existing forecast. Must correspond to the start day of week for the business unit. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"}}},"ActivityCodeReference":{"type":"object","required":["id"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object."},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"BuActivitySettingsResponse":{"type":"object","properties":{"defaultActivityCode":{"description":"Default Activity Code settings","$ref":"#/definitions/ActivityCodeReference"}}},"BuNotificationSettingsResponse":{"type":"object","properties":{"scheduling":{"description":"Schedule notification settings","$ref":"#/definitions/BuScheduleNotificationsSettingsResponse"}}},"BuScheduleNotificationsCategorySettings":{"type":"object","required":["activityCategory","earlyReminderEnabled","onTimeReminderEnabled"],"properties":{"activityCategory":{"type":"string","description":"The activity category","enum":["OnQueueWork","Break","Meal","Meeting","OffQueueWork","TimeOff","Training","Unavailable","Unscheduled"]},"earlyReminderEnabled":{"type":"boolean","description":"Indicates if agents should receive early schedule reminder notifications."},"onTimeReminderEnabled":{"type":"boolean","description":"Indicates if agents should receive out of adherence notifications."}}},"BuScheduleNotificationsSettingsResponse":{"type":"object","required":["activityCategorySettings","earlyReminderMinutes"],"properties":{"earlyReminderMinutes":{"type":"integer","format":"int32","description":"The number of minutes prior to the scheduled event to display an early reminder notification"},"activityCategorySettings":{"type":"array","description":"List of activity category notification settings","items":{"$ref":"#/definitions/BuScheduleNotificationsCategorySettings"}}}},"BuSchedulingSettingsResponse":{"type":"object","properties":{"messageSeverities":{"type":"array","description":"Schedule generation message severity configuration","items":{"$ref":"#/definitions/SchedulerMessageTypeSeverity"}},"syncTimeOffProperties":{"type":"array","description":"Synchronize set of time off properties from scheduled activities to time off requests when the schedule is published.","uniqueItems":true,"items":{"type":"string","enum":["PayableMinutes"]}},"serviceGoalImpact":{"description":"Configures the max percent increase and decrease of service goals for this business unit","$ref":"#/definitions/WfmServiceGoalImpactSettings"},"allowWorkPlanPerMinuteGranularity":{"type":"boolean","description":"Indicates whether or not per minute granularity for scheduling will be enabled for this business unit. Defaults to false."}}},"BuShortTermForecastingSettings":{"type":"object","properties":{"defaultHistoryWeeks":{"type":"integer","format":"int32","description":"The number of historical weeks to consider when creating a forecast. This setting is only used for legacy weighted average forecasts"}}},"BusinessUnitResponse":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"settings":{"description":"Settings for this business unit","$ref":"#/definitions/BusinessUnitSettingsResponse"},"division":{"description":"The division to which this entity belongs.","$ref":"#/definitions/DivisionReference"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"BusinessUnitSettingsResponse":{"type":"object","required":["metadata","startDayOfWeek","timeZone"],"properties":{"startDayOfWeek":{"type":"string","description":"The start day of week for this business unit","enum":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"timeZone":{"type":"string","description":"The time zone for this business unit, using the Olsen tz database format"},"shortTermForecasting":{"description":"Short term forecasting settings","$ref":"#/definitions/BuShortTermForecastingSettings"},"scheduling":{"description":"Scheduling settings","$ref":"#/definitions/BuSchedulingSettingsResponse"},"metadata":{"description":"Version metadata for this business unit","$ref":"#/definitions/WfmVersionedEntityMetadata"}}},"SchedulerMessageTypeSeverity":{"type":"object","properties":{"type":{"type":"string","description":"The type of the message","enum":["AgentNotFound","AgentNotInSelectedManagementUnit","AgentNotLicensed","AgentWithoutWorkPlan","WorkPlanNotEnabled","WorkPlanNotFound","AgentWithoutCapability","NoNeedDays","UnableToProduceAgentSchedule","UnableToScheduleMaxConsecutiveWorkingDaysFromAgentHistory","UnableToScheduleMaxConsecutiveWorkingWeekendsFromAgentHistory","UnableToScheduleMaxWeeklyPaidTimeFromTimeOff","UnableToScheduleMaxWorkDayPaidTimeFromTimeOff","UnableToScheduleMinIntershiftTimeFromAgentHistory","UnableToScheduleMinIntershiftTimeFromDst","UnableToScheduleMinShiftStartDistanceFromAgentHistory","UnableToScheduleMinShiftStartDistanceFromDst","UnableToScheduleMinWeeklyPaidTimeFromTimeOff","UnableToScheduleMinWeeklyWorkDaysFromTimeOff","UnableToScheduleMinWorkDayPaidTimeFromTimeOff","UnableToSchedulePlanningPeriodMaxDaysOffFromAgentHistory","UnableToSchedulePlanningPeriodMaxDaysOffFromTimeOff","UnableToSchedulePlanningPeriodMaxPaidTimeFromAgentHistory","UnableToSchedulePlanningPeriodMaxPaidTimeFromTimeOff","UnableToSchedulePlanningPeriodMinDaysOffFromAgentHistory","UnableToSchedulePlanningPeriodMinPaidTimeFromAgentHistory","UnableToSchedulePlanningPeriodMinPaidTimeFromTimeOff","UnableToScheduleWorkDayFromTimeOff","UnableToScheduleMaxConsecutiveWorkingDays","UnableToScheduleMaxConsecutiveWorkingWeekends","UnableToScheduleMaxWeeklyPaidTime","UnableToScheduleMaxWeeklyWorkDays","UnableToScheduleMaxWorkDayPaidTime","UnableToScheduleMinConsecutiveNonWorkingTimePerWeek","UnableToScheduleMinIntershiftTime","UnableToScheduleMinShiftStartDistance","UnableToScheduleMinWeeklyPaidTime","UnableToScheduleMinWeeklyWorkDays","UnableToScheduleMinWorkDayPaidTime","UnableToSchedulePlanningPeriodMaxDaysOff","UnableToSchedulePlanningPeriodMaxPaidTime","UnableToSchedulePlanningPeriodMinDaysOff","UnableToSchedulePlanningPeriodMinPaidTime","UnableToScheduleShiftVariance","UnableToScheduleWorkDay"]},"severity":{"type":"string","description":"The severity of the message","enum":["Ignore","Information","Warning","Error"]}}},"BuActivitySettingsRequest":{"type":"object","properties":{"defaultActivityCodeId":{"type":"string","description":"Default Activity Code ID settings"}}},"BuNotificationSettingsRequest":{"type":"object","properties":{"scheduling":{"description":"Schedule notification settings","$ref":"#/definitions/BuScheduleNotificationsSettingsRequest"}}},"BuScheduleNotificationsSettingsRequest":{"type":"object","properties":{"earlyReminderMinutes":{"type":"integer","format":"int32","description":"The number of minutes prior to the scheduled event to display an early reminder notification"},"activityCategorySettings":{"type":"array","description":"List of activity category notification settings","items":{"$ref":"#/definitions/BuScheduleNotificationsCategorySettings"}}}},"BuSchedulingSettingsRequest":{"type":"object","properties":{"messageSeverities":{"type":"array","description":"Schedule generation message severity configuration","items":{"$ref":"#/definitions/SchedulerMessageTypeSeverity"}},"syncTimeOffProperties":{"description":"Synchronize set of time off properties from scheduled activities to time off requests when the schedule is published.","$ref":"#/definitions/SetWrapperSyncTimeOffProperty"},"serviceGoalImpact":{"description":"Configures the max percent increase and decrease of service goals for this business unit","$ref":"#/definitions/WfmServiceGoalImpactSettings"},"allowWorkPlanPerMinuteGranularity":{"type":"boolean","description":"Indicates whether or not per minute granularity for scheduling will be enabled for this business unit. Defaults to false."}}},"SetWrapperSyncTimeOffProperty":{"type":"object","properties":{"values":{"type":"array","uniqueItems":true,"items":{"type":"string","enum":["PayableMinutes"]}}}},"UpdateBusinessUnitRequest":{"type":"object","properties":{"name":{"type":"string","description":"The name of the business unit"},"divisionId":{"type":"string","description":"The ID of the division to which the business unit should be moved"},"settings":{"description":"Configuration for the business unit","$ref":"#/definitions/UpdateBusinessUnitSettingsRequest"}}},"UpdateBusinessUnitSettingsRequest":{"type":"object","required":["metadata"],"properties":{"startDayOfWeek":{"type":"string","description":"The start day of week for this business unit","readOnly":true,"enum":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"timeZone":{"type":"string","description":"The time zone for this business unit, using the Olsen tz database format","readOnly":true},"shortTermForecasting":{"description":"Short term forecasting settings","$ref":"#/definitions/BuShortTermForecastingSettings"},"scheduling":{"description":"Scheduling settings","$ref":"#/definitions/BuSchedulingSettingsRequest"},"metadata":{"description":"Version metadata for this business unit","$ref":"#/definitions/WfmVersionedEntityMetadata"}}},"AdherenceSettings":{"type":"object","properties":{"severeAlertThresholdMinutes":{"type":"integer","format":"int32","description":"The threshold in minutes where an alert will be triggered when an agent is considered severely out of adherence"},"adherenceTargetPercent":{"type":"integer","format":"int32","description":"Target adherence percentage"},"adherenceExceptionThresholdSeconds":{"type":"integer","format":"int32","description":"The threshold in seconds for which agents should not be penalized for being momentarily out of adherence"},"nonOnQueueActivitiesEquivalent":{"type":"boolean","description":"Whether to treat all non-on-queue activities as equivalent for adherence purposes"},"trackOnQueueActivity":{"type":"boolean","description":"Whether to track on-queue activities"},"ignoredActivityCategories":{"description":"Activity categories that should be ignored for adherence purposes","$ref":"#/definitions/IgnoredActivityCategories"}}},"BusinessUnitReference":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"IgnoredActivityCategories":{"type":"object","properties":{"values":{"type":"array","description":"Activity categories list","items":{"type":"string","enum":["OnQueueWork","Break","Meal","Meeting","OffQueueWork","TimeOff","Training","Unavailable","Unscheduled"]}}}},"ManagementUnit":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"businessUnit":{"description":"The business unit to which this management unit belongs","$ref":"#/definitions/BusinessUnitReference"},"startDayOfWeek":{"type":"string","description":"Start day of week for scheduling and forecasting purposes. Moving to Business Unit","enum":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"timeZone":{"type":"string","description":"The time zone for the management unit in standard Olson format.  Moving to Business Unit"},"settings":{"description":"The configuration settings for this management unit","$ref":"#/definitions/ManagementUnitSettingsResponse"},"metadata":{"description":"Version info metadata for this management unit. Deprecated, use settings.metadata","$ref":"#/definitions/WfmVersionedEntityMetadata"},"division":{"description":"The division to which this entity belongs.","$ref":"#/definitions/DivisionReference"},"version":{"type":"integer","format":"int32","description":"The version of the underlying entity.  Deprecated, use field from settings.metadata instead","readOnly":true},"dateModified":{"type":"string","format":"date-time","description":"The date and time at which this entity was last modified.  Deprecated, use field from settings.metadata instead. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"modifiedBy":{"description":"The user who last modified this entity.  Deprecated, use field from settings.metadata instead","readOnly":true,"$ref":"#/definitions/UserReference"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"ManagementUnitListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/ManagementUnit"}},"pageSize":{"type":"integer","format":"int32","description":"Deprecated, paging is not supported"},"pageNumber":{"type":"integer","format":"int32","description":"Deprecated, paging is not supported"},"total":{"type":"integer","format":"int64","description":"Deprecated, paging is not supported"},"firstUri":{"type":"string","format":"uri","description":"Deprecated, paging is not supported"},"lastUri":{"type":"string","format":"uri","description":"Deprecated, paging is not supported"},"nextUri":{"type":"string","format":"uri","description":"Deprecated, paging is not supported"},"pageCount":{"type":"integer","format":"int32","description":"Deprecated, paging is not supported"},"previousUri":{"type":"string","format":"uri","description":"Deprecated, paging is not supported"},"selfUri":{"type":"string","format":"uri"}}},"ManagementUnitSettingsResponse":{"type":"object","required":["metadata"],"properties":{"adherence":{"description":"Adherence settings for this management unit","$ref":"#/definitions/AdherenceSettings"},"shortTermForecasting":{"description":"Short term forecasting settings for this management unit","$ref":"#/definitions/ShortTermForecastingSettings"},"timeOff":{"description":"Time off request settings for this management unit","$ref":"#/definitions/TimeOffRequestSettings"},"scheduling":{"description":"Scheduling settings for this management unit. These settings are only available if you have the permission wfm:managementUnit:view","$ref":"#/definitions/SchedulingSettingsResponse"},"shiftTrading":{"description":"Shift trade settings for this management unit","$ref":"#/definitions/ShiftTradeSettings"},"metadata":{"description":"Version info metadata for the associated management unit","$ref":"#/definitions/WfmVersionedEntityMetadata"}}},"PlanningPeriodSettings":{"type":"object","required":["startDate","weekCount"],"properties":{"weekCount":{"type":"integer","format":"int32","description":"Planning period length in weeks"},"startDate":{"type":"string","format":"date","description":"Start date of the planning period in yyyy-MM-dd format. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"}}},"SchedulingSettingsResponse":{"type":"object","properties":{"maxOccupancyPercentForDeferredWork":{"type":"integer","format":"int32","description":"Max occupancy percent for deferred work"},"defaultShrinkagePercent":{"type":"number","format":"double","description":"Default shrinkage percent for scheduling"},"shrinkageOverrides":{"description":"Shrinkage overrides for scheduling","$ref":"#/definitions/ShrinkageOverrides"},"planningPeriod":{"description":"Planning period settings for scheduling","$ref":"#/definitions/PlanningPeriodSettings"},"startDayOfWeekend":{"type":"string","description":"Start day of weekend for scheduling","enum":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]}}},"ShiftTradeActivityRule":{"type":"object","required":["action","activityCategory"],"properties":{"activityCategory":{"type":"string","description":"The activity category to which to apply this rule","enum":["OnQueueWork","Break","Meal","Meeting","OffQueueWork","TimeOff","Training","Unavailable","Unscheduled"]},"action":{"type":"string","description":"The action this rule invokes","enum":["Replace","DoNotAllowTrade","KeepWithSchedule"]},"activityCodeIdReplacement":{"type":"string","description":"The activity code ID with which to replace activities belonging to the original category if applicable (required if action == Replace, must be a default activity code ID)"}}},"ShiftTradeSettings":{"type":"object","properties":{"enabled":{"type":"boolean","description":"Whether shift trading is enabled for this management unit"},"autoReview":{"type":"boolean","description":"Whether automatic shift trade review is enabled according to the rules defined in for this management unit"},"allowDirectTrades":{"type":"boolean","description":"Whether direct shift trades between agents are allowed"},"minHoursInFuture":{"type":"integer","format":"int32","description":"The minimum number of hours in the future shift trades are allowed"},"unequalPaid":{"type":"string","description":"How to handle shift trades which involve unequal paid times","enum":["Allow","Disallow","AdminReview"]},"oneSided":{"type":"string","description":"How to handle one-sided shift trades","enum":["Allow","Disallow","AdminReview"]},"weeklyMinPaidViolations":{"type":"string","description":"How to handle shift trades which result in violations of weekly minimum paid time constraint","enum":["Allow","Disallow","AdminReview"]},"weeklyMaxPaidViolations":{"type":"string","description":"How to handle shift trades which result in violations of weekly maximum paid time constraint","enum":["Allow","Disallow","AdminReview"]},"requiresMatchingQueues":{"type":"boolean","description":"Whether to constrain shift trades to agents with matching queues"},"requiresMatchingLanguages":{"type":"boolean","description":"Whether to constrain shift trades to agents with matching languages"},"requiresMatchingSkills":{"type":"boolean","description":"Whether to constrain shift trades to agents with matching skills"},"requiresMatchingPlanningGroups":{"type":"boolean","description":"Whether to constrain shift trades to agents with matching planning groups"},"activityCategoryRules":{"type":"array","description":"Rules that specify what to do with activity categories that are part of a shift defined in a trade","items":{"$ref":"#/definitions/ShiftTradeActivityRule"}}}},"ShortTermForecastingSettings":{"type":"object","properties":{"defaultHistoryWeeks":{"type":"integer","format":"int32","description":"The number of weeks to consider by default when generating a volume forecast"}}},"ShrinkageOverride":{"type":"object","required":["intervalIndex"],"properties":{"intervalIndex":{"type":"integer","format":"int32","description":"Index of shrinkage override interval. Starting index is 0 and indexes are based on 15 minute intervals for a 7 day week"},"shrinkagePercent":{"type":"number","format":"double","description":"Shrinkage override percent. Setting a null value will reset the interval to the default"}}},"ShrinkageOverrides":{"type":"object","properties":{"clear":{"type":"boolean","description":"Set true to clear the shrinkage interval overrides"},"values":{"type":"array","description":"List of interval shrinkage overrides","items":{"$ref":"#/definitions/ShrinkageOverride"}}}},"TimeOffRequestSettings":{"type":"object","properties":{"submissionRangeEnforced":{"type":"boolean","description":"Whether to enforce a submission range for agent time off requests"},"submissionEarliestDaysFromNow":{"type":"integer","format":"int32","description":"The earliest number of days from now for which an agent can submit a time off request.  Use negative numbers to indicate days in the past"},"submissionLatestDaysFromNow":{"type":"integer","format":"int32","description":"The latest number of days from now for which an agent can submit a time off request"}}},"CreateBusinessUnitRequest":{"type":"object","required":["divisionId","name","settings"],"properties":{"name":{"type":"string","description":"The name of the business unit"},"divisionId":{"type":"string","description":"The ID of the division to which the business unit should be added"},"settings":{"description":"Configuration for the business unit","$ref":"#/definitions/CreateBusinessUnitSettingsRequest"}}},"CreateBusinessUnitSettingsRequest":{"type":"object","required":["startDayOfWeek","timeZone"],"properties":{"startDayOfWeek":{"type":"string","description":"The start day of week for this business unit","enum":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"timeZone":{"type":"string","description":"The time zone for this business unit, using the Olsen tz database format"},"shortTermForecasting":{"description":"Short term forecasting settings","$ref":"#/definitions/BuShortTermForecastingSettings"},"scheduling":{"description":"Scheduling settings","$ref":"#/definitions/BuSchedulingSettingsRequest"}}},"BusinessUnitListItem":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"authorized":{"type":"boolean","description":"Whether the user has authorization to interact with this business unit","readOnly":true},"division":{"description":"The division to which this entity belongs.","$ref":"#/definitions/DivisionReference"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"BusinessUnitListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/BusinessUnitListItem"}}}},"ManagementUnitSettingsRequest":{"type":"object","required":["metadata"],"properties":{"adherence":{"description":"Adherence settings for this management unit","$ref":"#/definitions/AdherenceSettings"},"shortTermForecasting":{"description":"Short term forecasting settings for this management unit.  Moving to Business Unit","$ref":"#/definitions/ShortTermForecastingSettings"},"timeOff":{"description":"Time off request settings for this management unit","$ref":"#/definitions/TimeOffRequestSettings"},"scheduling":{"description":"Scheduling settings for this management unit","$ref":"#/definitions/SchedulingSettingsRequest"},"shiftTrading":{"description":"Shift trade settings for this management unit","$ref":"#/definitions/ShiftTradeSettings"},"metadata":{"description":"Version info metadata for the associated management unit","$ref":"#/definitions/WfmVersionedEntityMetadata"}}},"SchedulingSettingsRequest":{"type":"object","properties":{"maxOccupancyPercentForDeferredWork":{"type":"integer","format":"int32","description":"Max occupancy percent for deferred work"},"defaultShrinkagePercent":{"type":"number","format":"double","description":"Default shrinkage percent for scheduling"},"shrinkageOverrides":{"description":"Shrinkage overrides for scheduling","$ref":"#/definitions/ShrinkageOverrides"},"planningPeriod":{"description":"Planning period settings for scheduling","$ref":"#/definitions/ValueWrapperPlanningPeriodSettings"},"startDayOfWeekend":{"type":"string","description":"Start day of weekend for scheduling","enum":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]}}},"UpdateManagementUnitRequest":{"type":"object","properties":{"name":{"type":"string","description":"The new name of the management unit"},"divisionId":{"type":"string","description":"The new division id for the management unit"},"settings":{"description":"Updated settings for the management unit","$ref":"#/definitions/ManagementUnitSettingsRequest"}}},"ValueWrapperPlanningPeriodSettings":{"type":"object","properties":{"value":{"description":"The value for the associated field","$ref":"#/definitions/PlanningPeriodSettings"}}},"MoveManagementUnitResponse":{"type":"object","properties":{"businessUnit":{"description":"The new business unit","$ref":"#/definitions/BusinessUnitReference"},"status":{"type":"string","description":"The status of the move.  Will always be 'Processing' unless the Management Unit is already in the requested Business Unit in which case it will be 'Complete'","enum":["Processing","Complete","Canceled","Error"]}}},"MoveManagementUnitRequest":{"type":"object","required":["businessUnitId"],"properties":{"businessUnitId":{"type":"string","description":"The ID of the business unit to which to move the management unit"}}},"CreateManagementUnitApiRequest":{"type":"object","required":["businessUnitId","name"],"properties":{"name":{"type":"string","description":"The name of the management unit"},"timeZone":{"type":"string","description":"The default time zone to use for this management unit.  Moving to Business Unit"},"startDayOfWeek":{"type":"string","description":"The configured first day of the week for scheduling and forecasting purposes. Moving to Business Unit","enum":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"settings":{"description":"The configuration for the management unit.  If omitted, reasonable defaults will be assigned","$ref":"#/definitions/CreateManagementUnitSettingsRequest"},"divisionId":{"type":"string","description":"The id of the division to which this management unit belongs.  Defaults to home division ID"},"businessUnitId":{"type":"string","description":"The id of the business unit to which this management unit belongs"}}},"CreateManagementUnitSettingsRequest":{"type":"object","properties":{"adherence":{"description":"Adherence settings for this management unit","$ref":"#/definitions/AdherenceSettings"},"shortTermForecasting":{"description":"Short term forecasting settings for this management unit.  Moving to Business Unit","$ref":"#/definitions/ShortTermForecastingSettings"},"timeOff":{"description":"Time off request settings for this management unit","$ref":"#/definitions/TimeOffRequestSettings"},"scheduling":{"description":"Scheduling settings for this management unit","$ref":"#/definitions/SchedulingSettingsRequest"},"shiftTrading":{"description":"Shift trade settings for this management unit","$ref":"#/definitions/ShiftTradeSettings"}}},"BuScheduleReferenceForMuRoute":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"weekDate":{"type":"string","format":"date","description":"The start week date for this schedule. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"},"businessUnit":{"description":"The start week date for this schedule","$ref":"#/definitions/BusinessUnitReference"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"ShiftTradeListResponse":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/ShiftTradeResponse"}}}},"ShiftTradeResponse":{"type":"object","properties":{"id":{"type":"string","description":"The ID of this shift trade"},"weekDate":{"type":"string","format":"date","description":"The start week date of the associated schedule in yyyy-MM-dd format. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"},"schedule":{"description":"A reference to the associated schedule","$ref":"#/definitions/BuScheduleReferenceForMuRoute"},"state":{"type":"string","description":"The state of this shift trade","enum":["Unmatched","Matched","Approved","Denied","Expired","Canceled"]},"initiatingUser":{"description":"The user who initiated this trade","$ref":"#/definitions/UserReference"},"initiatingShiftId":{"type":"string","description":"The ID of the shift offered for trade by the initiating user"},"initiatingShiftStart":{"type":"string","format":"date-time","description":"The start date/time of the shift being offered for trade. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"initiatingShiftEnd":{"type":"string","format":"date-time","description":"The end date/time of the shift being offered for trade. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"receivingUser":{"description":"The user matching the trade, or if the state is not Matched, the user to whom the trade request was sent","$ref":"#/definitions/UserReference"},"receivingShiftId":{"type":"string","description":"The ID of the shift being exchanged for the initiating shift, null if the receiving user is picking up a shift"},"receivingShiftStart":{"type":"string","format":"date-time","description":"The start date/time of the receiving shift. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"receivingShiftEnd":{"type":"string","format":"date-time","description":"The end date/time of the receiving shift. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"expiration":{"type":"string","format":"date-time","description":"When this shift trade offer will expire if not matched or approved. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"oneSided":{"type":"boolean","description":"Whether this is a one-sided shift trade (e.g. the initiating user is not asking for a shift in return)"},"acceptableIntervals":{"type":"array","description":"Time frames when the initiating user is willing to accept trades.  Empty means giving up the shift. Intervals are represented as an ISO-8601 string. For example: YYYY-MM-DDThh:mm:ss/YYYY-MM-DDThh:mm:ss","items":{"type":"string","description":"Intervals are represented as an ISO-8601 string. For example: YYYY-MM-DDThh:mm:ss/YYYY-MM-DDThh:mm:ss"}},"reviewedBy":{"description":"The user who reviewed this shift trade","$ref":"#/definitions/UserReference"},"reviewedDate":{"type":"string","format":"date-time","description":"The timestamp when this shift trade was reviewed. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"metadata":{"description":"Version data for this trade","$ref":"#/definitions/WfmVersionedEntityMetadata"}}},"ManagementUnitReference":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"WfmAgent":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"user":{"description":"The user associated with this data","$ref":"#/definitions/UserReference"},"workPlan":{"description":"The work plan associated with this agent, if applicable","$ref":"#/definitions/WorkPlanReference"},"workPlanRotation":{"description":"The work plan rotation associated with this agent, if applicable","$ref":"#/definitions/WorkPlanRotationReference"},"acceptDirectShiftTrades":{"type":"boolean","description":"Whether the agent accepts direct shift trade requests"},"workPlanOverrides":{"type":"array","description":"The work plan overrides associated with this agent. Populate with expand=workPlanOverrides","items":{"$ref":"#/definitions/WorkPlanOverride"}},"queues":{"type":"array","description":"List of queues to which this agent is capable of handling","items":{"$ref":"#/definitions/QueueReference"}},"languages":{"type":"array","description":"The list of languages this agent is capable of handling","items":{"$ref":"#/definitions/LanguageReference"}},"skills":{"type":"array","description":"The list of skills this agent is capable of handling","items":{"$ref":"#/definitions/RoutingSkillReference"}},"schedulable":{"type":"boolean","description":"Whether the agent can be included in schedule generation"},"metadata":{"description":"Metadata for this agent","$ref":"#/definitions/WfmVersionedEntityMetadata"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"WorkPlanOverride":{"type":"object","required":["startDate","weekCount","workPlan"],"properties":{"startDate":{"type":"string","format":"date","description":"The start date in yyyy-MM-dd format of the work plan override. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"},"weekCount":{"type":"integer","format":"int32","description":"Number of weeks for the work plan override"},"workPlan":{"description":"The work plan reference associated with this override","$ref":"#/definitions/WorkPlanReference"}}},"WorkPlanReference":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"managementUnit":{"description":"The management unit to which this work plan belongs.  Nullable in some routes","$ref":"#/definitions/ManagementUnitReference"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"WorkPlanRotationReference":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"UpdateMuAgentRequest":{"type":"object","required":["userId"],"properties":{"schedulable":{"type":"boolean","description":"Whether the agent can be included in schedule generation"},"userId":{"type":"string","description":"User to be updated"}}},"UpdateMuAgentsRequest":{"type":"object","properties":{"entities":{"type":"array","description":"List of agents to update","items":{"$ref":"#/definitions/UpdateMuAgentRequest"}}}},"ValueWrapperString":{"type":"object","properties":{"value":{"type":"string","description":"The value for the associated field"}}},"WfmUserEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/UserReference"}}}},"PlanningGroup":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"serviceGoalTemplate":{"description":"The ID of the service goal template associated with this planning group","$ref":"#/definitions/ServiceGoalTemplateReference"},"routePaths":{"type":"array","description":"Set of route paths associated with the planning group","uniqueItems":true,"items":{"$ref":"#/definitions/RoutePathResponse"}},"metadata":{"description":"Version metadata for the planning group","$ref":"#/definitions/WfmVersionedEntityMetadata"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"ServiceGoalTemplateReference":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"RoutePathRequest":{"type":"object","required":["mediaType","queueId"],"properties":{"queueId":{"type":"string","example":"f27450c9-c1a0-451a-804c-2579b268b273","description":"The ID of the queue to associate with the route path"},"mediaType":{"type":"string","example":"Email","description":"The media type of the given queue to associate with the route path","enum":["Voice","Chat","Email","Callback","Message"]},"languageId":{"type":"string","example":"e3d65f6a-c0d2-41da-8152-82d3f075d77c","description":"The ID of the language to associate with the route path"},"skillIds":{"type":"array","example":"[\"33d29376-4267-4968-8042-dcabdf2c1d98\"]","description":"The set of skill IDs to associate with the route path","uniqueItems":true,"items":{"type":"string"}},"sourcePlanningGroup":{"description":"The planning group from which to take route paths. This property is only needed if a route path already exists in another planning group.Note that taking a route path from another planning group will modify the other planning group","$ref":"#/definitions/SourcePlanningGroupRequest"}}},"SetWrapperRoutePathRequest":{"type":"object","properties":{"values":{"type":"array","uniqueItems":true,"items":{"$ref":"#/definitions/RoutePathRequest"}}}},"SourcePlanningGroupRequest":{"type":"object","required":["id","metadata"],"properties":{"id":{"type":"string","description":"The ID of the planning group"},"metadata":{"description":"Version metadata for the planning group","$ref":"#/definitions/WfmVersionedEntityMetadata"}}},"UpdatePlanningGroupRequest":{"type":"object","required":["metadata"],"properties":{"name":{"type":"string","description":"The name of the planning group"},"routePaths":{"description":"Set of route paths to associate with the planning group","$ref":"#/definitions/SetWrapperRoutePathRequest"},"serviceGoalTemplateId":{"type":"string","description":"The ID of the service goal template to associate with this planning group"},"metadata":{"description":"Version metadata for the planning group","$ref":"#/definitions/WfmVersionedEntityMetadata"}}},"PlanningGroupList":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/PlanningGroup"}},"metadata":{"description":"Version metadata for the planning groups","$ref":"#/definitions/WfmVersionedEntityMetadata"}}},"BuAbandonRate":{"type":"object","required":["include"],"properties":{"include":{"type":"boolean","description":"Whether to include abandon rate in the associated configuration"},"percent":{"type":"integer","format":"int32","description":"Abandon rate percent goal. Required if include == true"}}},"BuAverageSpeedOfAnswer":{"type":"object","required":["include"],"properties":{"include":{"type":"boolean","description":"Whether to include average speed of answer (ASA) in the associated configuration"},"seconds":{"type":"integer","format":"int32","description":"The target average speed of answer (ASA) in seconds. Required if include == true"}}},"BuServiceLevel":{"type":"object","required":["include"],"properties":{"include":{"type":"boolean","description":"Whether to include service level targets in the associated configuration"},"percent":{"type":"integer","format":"int32","description":"Service level target percent answered. Required if include == true"},"seconds":{"type":"integer","format":"int32","description":"Service level target answer time. Required if include == true"}}},"ServiceGoalTemplate":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"serviceLevel":{"description":"Service level targets for this service goal template","$ref":"#/definitions/BuServiceLevel"},"averageSpeedOfAnswer":{"description":"Average speed of answer targets for this service goal template","$ref":"#/definitions/BuAverageSpeedOfAnswer"},"abandonRate":{"description":"Abandon rate targets for this service goal template","$ref":"#/definitions/BuAbandonRate"},"metadata":{"description":"Version metadata for the service goal template","$ref":"#/definitions/WfmVersionedEntityMetadata"},"impactOverride":{"description":"Settings controlling max percent increase and decrease of service goals for this service goal template","$ref":"#/definitions/ServiceGoalTemplateImpactOverride"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"ServiceGoalTemplateImpactOverride":{"type":"object","required":["enabled","impact"],"properties":{"enabled":{"type":"boolean","description":"Whether service goal overrides are enabled for this service goal template"},"impact":{"description":"Settings controlling max percent increase and decrease of service goals for this service goal template","$ref":"#/definitions/WfmServiceGoalImpactSettings"}}},"CreatePlanningGroupRequest":{"type":"object","required":["name","routePaths","serviceGoalTemplateId"],"properties":{"name":{"type":"string","description":"The name of the planning group"},"routePaths":{"type":"array","description":"Set of route paths to associate with the planning group","uniqueItems":true,"items":{"$ref":"#/definitions/RoutePathRequest"}},"serviceGoalTemplateId":{"type":"string","description":"The ID of the service goal template to associate with this planning group"}}},"UpdateServiceGoalTemplate":{"type":"object","required":["metadata"],"properties":{"name":{"type":"string","description":"The name of the service goal template."},"serviceLevel":{"description":"Service level targets for this service goal template","$ref":"#/definitions/BuServiceLevel"},"averageSpeedOfAnswer":{"description":"Average speed of answer targets for this service goal template","$ref":"#/definitions/BuAverageSpeedOfAnswer"},"abandonRate":{"description":"Abandon rate targets for this service goal template","$ref":"#/definitions/BuAbandonRate"},"metadata":{"description":"Version metadata for the service goal template","$ref":"#/definitions/WfmVersionedEntityMetadata"},"impactOverride":{"description":"Settings controlling max percent increase and decrease of service goals for this service goal template","$ref":"#/definitions/ServiceGoalTemplateImpactOverride"}}},"ServiceGoalTemplateList":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/ServiceGoalTemplate"}},"metadata":{"description":"Version metadata for the service goal templates","$ref":"#/definitions/WfmVersionedEntityMetadata"}}},"CreateServiceGoalTemplate":{"type":"object","required":["name"],"properties":{"name":{"type":"string","description":"The name of the service goal template."},"serviceLevel":{"description":"Service level targets for this service goal template","$ref":"#/definitions/BuServiceLevel"},"averageSpeedOfAnswer":{"description":"Average speed of answer targets for this service goal template","$ref":"#/definitions/BuAverageSpeedOfAnswer"},"abandonRate":{"description":"Abandon rate targets for this service goal template","$ref":"#/definitions/BuAbandonRate"},"impactOverride":{"description":"Settings controlling max percent increase and decrease of service goals for this service goal template","$ref":"#/definitions/ServiceGoalTemplateImpactOverride"}}},"ShiftTradeMatchesSummaryResponse":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/WeekShiftTradeMatchesSummaryResponse"}}}},"WeekShiftTradeMatchesSummaryResponse":{"type":"object","properties":{"weekDate":{"type":"string","format":"date","description":"The schedule week date in yyyy-MM-dd format. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"},"count":{"type":"integer","format":"int32","description":"The number of trades in the Matched state for the given week"}}},"StaffingGroupResponse":{"type":"object","required":["metadata","name"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string","description":"The name of the staffing group"},"users":{"type":"array","description":"The list of users that belong to the staffing group","uniqueItems":true,"items":{"$ref":"#/definitions/UserReference"}},"managementUnit":{"description":"The ID of the management unit to which the staffing group users belong. If undefined the staffing group can include users from the entire business unit","$ref":"#/definitions/ManagementUnitReference"},"metadata":{"description":"Version metadata for the staffing group","$ref":"#/definitions/WfmVersionedEntityMetadata"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"CreateStaffingGroupRequest":{"type":"object","required":["name"],"properties":{"name":{"type":"string","description":"The name of the staffing group"},"userIds":{"type":"array","description":"The set of user IDs to associate with the staffing group","uniqueItems":true,"items":{"type":"string"}},"managementUnitId":{"type":"string","description":"The ID of the management unit to which the staffing group users belong. If undefined the staffing group can include users from the entire business unit"}}},"SetWrapperString":{"type":"object","properties":{"values":{"type":"array","uniqueItems":true,"items":{"type":"string"}}}},"UpdateStaffingGroupRequest":{"type":"object","required":["metadata"],"properties":{"name":{"type":"string","description":"The name of the staffing group"},"userIds":{"description":"The set of user Ids to associate with the staffing group","$ref":"#/definitions/SetWrapperString"},"metadata":{"description":"Version metadata for the staffing group","$ref":"#/definitions/WfmVersionedEntityMetadata"}}},"StaffingGroupListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/StaffingGroupResponse"}}}},"TimeOffLimit":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"granularity":{"type":"string","description":"Granularity choice for the time off limit","enum":["Daily"]},"defaultLimitMinutes":{"type":"integer","format":"int32","description":"The default time off limit value in minutes per granularity interval"},"metadata":{"description":"Version metadata for the time off limit","$ref":"#/definitions/WfmVersionedEntityMetadata"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"TimeOffLimitListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/TimeOffLimit"}}}},"CreateTimeOffLimitRequest":{"type":"object","properties":{"granularity":{"type":"string","description":"Granularity choice for time off limit. If not specified, 'Daily' is assumed","enum":["Daily"]},"defaultLimitMinutes":{"type":"integer","format":"int32","description":"The default limit value in minutes per granularity. If not specified, then 0 is assumed, which means there are no time off minutes available"}}},"SetTimeOffLimitValuesRequest":{"type":"object","required":["metadata"],"properties":{"values":{"type":"array","items":{"$ref":"#/definitions/TimeOffLimitRange"}},"metadata":{"description":"Version metadata for the time off limit","$ref":"#/definitions/WfmVersionedEntityMetadata"}}},"TimeOffLimitRange":{"type":"object","required":["granularity","limitMinutesPerInterval","startDate"],"properties":{"startDate":{"type":"string","format":"date","description":"Start date of the range. The end date is determined by 'granularity' and the size of 'limitMinutesPerInterval'. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"},"granularity":{"type":"string","description":"Granularity choice for the time off limit","enum":["Daily"]},"limitMinutesPerInterval":{"type":"array","description":"The list of time off limit values in minutes per granularity interval. If 'null' is specified, then interval specific value is cleared. Such interval will have 'defaultLimitMinutes' value","items":{"type":"integer","format":"int32"}}}},"QueryTimeOffLimitValuesResponse":{"type":"object","properties":{"values":{"type":"array","items":{"$ref":"#/definitions/TimeOffLimitValueRange"}}}},"TimeOffLimitReference":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"TimeOffLimitValueRange":{"type":"object","required":["granularity","startDate"],"properties":{"timeOffLimit":{"description":"The ID of the time off limit","$ref":"#/definitions/TimeOffLimitReference"},"startDate":{"type":"string","format":"date","description":"Start date of the requested date range, in ISO-8601 format. The end date is determined by the size of interval lists"},"granularity":{"type":"string","description":"Granularity choice for time off limit","enum":["Daily"]},"limitMinutesPerInterval":{"type":"array","description":"A list of time off limit values in minutes per granularity interval","items":{"type":"integer","format":"int32"}},"allocatedMinutesPerInterval":{"type":"array","description":"A list of allocated time off minutes per granularity interval","items":{"type":"integer","format":"int32"}},"waitlistedMinutesPerInterval":{"type":"array","description":"A list of waitlisted time off minutes per granularity interval","items":{"type":"integer","format":"int32"}},"waitlistedRequestsPerInterval":{"type":"array","description":"The current number of waitlisted time off requests for every interval per granularity","items":{"type":"integer","format":"int32"}},"metadata":{"description":"Version metadata for the time off limit","$ref":"#/definitions/WfmVersionedEntityMetadata"}}},"LocalDateRange":{"type":"object","properties":{"startDate":{"type":"string","format":"date","description":"The inclusive start of a date range in yyyy-MM-dd format. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"},"endDate":{"type":"string","format":"date","description":"The inclusive end of a date range in yyyy-MM-dd format. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"}}},"QueryTimeOffLimitValuesRequest":{"type":"object","required":["dateRanges"],"properties":{"timeOffLimitId":{"type":"string","description":"The time off limit object id to retrieve values for. Required if activityCodeId is not specified"},"activityCodeId":{"type":"string","description":"The activity code id to filter the affected limit objects by. Required if timeOffLimitId is not specified"},"dateRanges":{"type":"array","description":"The list of the date ranges to return time off limit, allocated and waitlisted minutes. The valid number of date ranges is between 1 and 30. Maximum total number of days in all ranges in 366.","items":{"$ref":"#/definitions/LocalDateRange"}}}},"UpdateTimeOffLimitRequest":{"type":"object","required":["metadata"],"properties":{"defaultLimitMinutes":{"type":"integer","format":"int32","description":"The default time off limit value in minutes per granularity"},"metadata":{"description":"Version metadata for the time off limit","$ref":"#/definitions/WfmVersionedEntityMetadata"}}},"HrisTimeOffType":{"type":"object","required":["hrisIntegrationId","id","name"],"properties":{"id":{"type":"string","description":"The ID of the time off type configured in integration."},"name":{"type":"string","description":"The name of the time off type configured in integration."},"hrisIntegrationId":{"type":"string","description":"The ID of the integration."},"secondaryId":{"type":"string","description":"Secondary ID of the time off type, if configured in integration."}}},"TimeOffPlan":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string","description":"The name of this time off plan."},"activityCodeIds":{"type":"array","description":"The set of activity code IDs associated with this time off plan.","uniqueItems":true,"items":{"type":"string"}},"timeOffLimits":{"type":"array","description":"The set of time off limit IDs associated with this time off plan.","uniqueItems":true,"items":{"$ref":"#/definitions/TimeOffLimitReference"}},"autoApprovalRule":{"type":"string","description":"Auto approval rule for this time off plan","enum":["Never","Always","CheckLimits","CheckActivityCodes","CheckLimitsAndActivityCodes"]},"daysBeforeStartToExpireFromWaitlist":{"type":"integer","format":"int32","description":"The number of days before the time off request start date for when the request will be expired from the waitlist."},"hrisTimeOffType":{"description":"Time off type, if this time off plan is associated with the integration.","$ref":"#/definitions/HrisTimeOffType"},"active":{"type":"boolean","description":"Whether this time off plan is currently being used by agents."},"metadata":{"description":"Version metadata for the time off plan.","$ref":"#/definitions/WfmVersionedEntityMetadata"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"TimeOffPlanListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/TimeOffPlan"}}}},"CreateTimeOffPlanRequest":{"type":"object","required":["active","autoApprovalRule","name"],"properties":{"name":{"type":"string","description":"The name of this time off plan."},"activityCodeIds":{"type":"array","description":"The set of activity code IDs to associate with this time off plan.","uniqueItems":true,"items":{"type":"string"}},"timeOffLimitIds":{"type":"array","description":"The set of time off limit IDs to associate with this time off plan.","uniqueItems":true,"items":{"type":"string"}},"autoApprovalRule":{"type":"string","description":"Auto approval rule for the time off plan.","enum":["Never","Always","CheckLimits","CheckActivityCodes","CheckLimitsAndActivityCodes"]},"daysBeforeStartToExpireFromWaitlist":{"type":"integer","format":"int32","description":"The number of days before the time off request start date for when the request will be expired from the waitlist."},"hrisTimeOffType":{"description":"Time off type, if this time off plan is associated with the integration.","$ref":"#/definitions/HrisTimeOffType"},"active":{"type":"boolean","description":"Whether this time off plan should be used by agents."}}},"UpdateTimeOffPlanRequest":{"type":"object","required":["metadata"],"properties":{"name":{"type":"string","description":"The name of this time off plan."},"activityCodeIds":{"description":"The set of activity code IDs to associate with this time off plan.","$ref":"#/definitions/SetWrapperString"},"timeOffLimitIds":{"description":"The set of time off limit IDs to associate with this time off plan.","$ref":"#/definitions/SetWrapperString"},"autoApprovalRule":{"type":"string","description":"Auto approval rule for the time off plan.","enum":["Never","Always","CheckLimits","CheckActivityCodes","CheckLimitsAndActivityCodes"]},"daysBeforeStartToExpireFromWaitlist":{"type":"integer","format":"int32","description":"The number of days before the time off request start date for when the request will be expired from the waitlist."},"hrisTimeOffType":{"description":"Time off type, if this time off plan is associated with the integration.","$ref":"#/definitions/ValueWrapperHrisTimeOffType"},"active":{"type":"boolean","description":"Whether this time off plan should be used by agents."},"metadata":{"description":"Version metadata for the time off plan","$ref":"#/definitions/WfmVersionedEntityMetadata"}}},"ValueWrapperHrisTimeOffType":{"type":"object","properties":{"value":{"description":"The value for the associated field","$ref":"#/definitions/HrisTimeOffType"}}},"TimeOffRequestReference":{"type":"object","properties":{"id":{"type":"string","description":"The id of the time off request"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"UserTimeOffIntegrationStatusResponse":{"type":"object","required":["integrationStatus","timeOffRequest","user"],"properties":{"timeOffRequest":{"description":"The time off request associated with this integration status","$ref":"#/definitions/TimeOffRequestReference"},"integrationStatus":{"type":"string","description":"The value of integration status for the time off request","enum":["Processing","Error","AutomaticallyComplete","ManuallyComplete"]},"user":{"description":"The user to whom the time off request belongs","$ref":"#/definitions/UserReference"}}},"UserTimeOffIntegrationStatusResponseListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/UserTimeOffIntegrationStatusResponse"}}}},"QueryTimeOffIntegrationStatusRequest":{"type":"object","required":["timeOffRequestLookups"],"properties":{"timeOffRequestLookups":{"type":"array","description":"A list of time off request lookups","items":{"$ref":"#/definitions/TimeOffRequestLookup"}}}},"TimeOffRequestLookup":{"type":"object","required":["timeOffRequestId","userId"],"properties":{"timeOffRequestId":{"type":"string","description":"The ID of the time off request"},"userId":{"type":"string","description":"The ID of the user to whom the time off request belongs"}}},"SetTimeOffIntegrationStatusRequest":{"type":"object","required":["integrationStatus"],"properties":{"integrationStatus":{"type":"string","description":"The integration status value for the time off request","enum":["Processing","Error","AutomaticallyComplete","ManuallyComplete"]}}},"TimeOffRequestList":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"timeOffRequests":{"type":"array","items":{"$ref":"#/definitions/TimeOffRequestResponse"}},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"TimeOffRequestResponse":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"user":{"description":"The user associated with this time off request","$ref":"#/definitions/UserReference"},"isFullDayRequest":{"type":"boolean","description":"Whether this is a full day request (false means partial day)"},"markedAsRead":{"type":"boolean","description":"Whether this request has been marked as read by the agent"},"activityCodeId":{"type":"string","description":"The ID of the activity code associated with this time off request. Activity code must be of the TimeOff category"},"paid":{"type":"boolean","description":"Whether this is a paid time off request"},"status":{"type":"string","description":"The status of this time off request","enum":["PENDING","APPROVED","DENIED","CANCELED"]},"substatus":{"type":"string","description":"The substatus of this time off request","enum":["AdvanceTimeElapsed","AutoApproved","InsufficientBalance","InvalidDailyDuration","OutsideShift","RemovedFromWaitlist","Waitlisted","OverlapsRestrictedActivityCode"]},"partialDayStartDateTimes":{"type":"array","description":"A set of start date-times in ISO-8601 format for partial day requests. Will be not empty if isFullDayRequest == false","items":{"type":"string","format":"date-time"}},"fullDayManagementUnitDates":{"type":"array","description":"A set of dates in yyyy-MM-dd format.  Should be interpreted in the management unit's configured time zone. Will be not empty if isFullDayRequest == true","items":{"type":"string"}},"dailyDurationMinutes":{"type":"integer","format":"int32","description":"The daily duration of this time off request in minutes"},"durationMinutes":{"type":"array","description":"Daily durations for each day of this time off request in minutes","items":{"type":"integer","format":"int32"}},"payableMinutes":{"type":"array","description":"Payable minutes for each day of this time off request","items":{"type":"integer","format":"int32"}},"notes":{"type":"string","description":"Notes about the time off request"},"submittedBy":{"description":"The user who submitted this time off request","$ref":"#/definitions/UserReference"},"submittedDate":{"type":"string","format":"date-time","description":"The timestamp when this request was submitted. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"reviewedBy":{"description":"The user who reviewed this time off request","$ref":"#/definitions/UserReference"},"reviewedDate":{"type":"string","format":"date-time","description":"The timestamp when this request was reviewed. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"modifiedBy":{"description":"The user who last modified this TimeOffRequestResponse","$ref":"#/definitions/UserReference"},"modifiedDate":{"type":"string","format":"date-time","description":"The timestamp when this request was last modified. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"syncVersion":{"type":"integer","format":"int32","description":"The sync version of this time off request for which the scheduled activity is associated"},"metadata":{"description":"The version metadata of the time off request","$ref":"#/definitions/WfmVersionedEntityMetadata"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"CreateAdminTimeOffRequest":{"type":"object","required":["activityCodeId","dailyDurationMinutes","status","users"],"properties":{"status":{"type":"string","description":"The status of this time off request","enum":["PENDING","APPROVED"]},"users":{"type":"array","description":"A set of IDs for users to associate with this time off request","uniqueItems":true,"items":{"$ref":"#/definitions/UserReference"}},"activityCodeId":{"type":"string","description":"The ID of the activity code associated with this time off request. Activity code must be of the TimeOff category"},"notes":{"type":"string","description":"Notes about the time off request"},"fullDayManagementUnitDates":{"type":"array","description":"A set of dates in yyyy-MM-dd format.  Should be interpreted in the management unit's configured time zone.","items":{"type":"string"}},"partialDayStartDateTimes":{"type":"array","description":"A set of start date-times in ISO-8601 format for partial day requests.","items":{"type":"string","format":"date-time"}},"dailyDurationMinutes":{"type":"integer","format":"int32","description":"The daily duration of this time off request in minutes"},"durationMinutes":{"type":"array","description":"Daily durations for each day of this time off request in minutes","items":{"type":"integer","format":"int32"}},"payableMinutes":{"type":"array","description":"Payable minutes for each day of this time off request","items":{"type":"integer","format":"int32"}},"paid":{"type":"boolean","description":"Whether this is a paid time off request"}}},"AdminTimeOffRequestPatch":{"type":"object","required":["metadata"],"properties":{"status":{"type":"string","description":"The status of this time off request","enum":["PENDING","APPROVED","DENIED"]},"activityCodeId":{"type":"string","description":"The ID of the activity code associated with this time off request. Activity code must be of the TimeOff category"},"paid":{"type":"boolean","description":"Whether this is a paid time off request"},"notes":{"type":"string","description":"Notes about the time off request"},"fullDayManagementUnitDates":{"type":"array","description":"A set of dates in yyyy-MM-dd format. Should be interpreted in the management unit's configured time zone.","items":{"type":"string"}},"partialDayStartDateTimes":{"type":"array","description":"A set of start date-times in ISO-8601 format for partial day requests.","items":{"type":"string","format":"date-time"}},"dailyDurationMinutes":{"type":"integer","format":"int32","description":"The daily duration of this time off request in minutes"},"durationMinutes":{"type":"array","description":"Daily durations for each day of this time off request in minutes","items":{"type":"integer","format":"int32"}},"payableMinutes":{"type":"array","description":"Payable minutes for each day of this time off request","items":{"type":"integer","format":"int32"}},"metadata":{"description":"Version metadata for the time off request","$ref":"#/definitions/WfmVersionedEntityMetadata"}}},"TimeOffRequest":{"type":"object","required":["id","user"],"properties":{"id":{"type":"string","description":"The id of the time off request"},"user":{"description":"The user that the time off request belongs to","$ref":"#/definitions/UserReference"},"isFullDayRequest":{"type":"boolean","description":"Whether this is a full day request (false means partial day)"},"markedAsRead":{"type":"boolean","description":"Whether this request has been marked as read by the agent"},"activityCodeId":{"type":"string","description":"The ID of the activity code associated with this time off request. Activity code must be of the TimeOff category"},"paid":{"type":"boolean","description":"Whether this is a paid time off request"},"status":{"type":"string","description":"The status of this time off request","enum":["PENDING","APPROVED","DENIED","CANCELED"]},"substatus":{"type":"string","description":"The substatus of this time off request","enum":["AdvanceTimeElapsed","AutoApproved","InsufficientBalance","InvalidDailyDuration","OutsideShift","RemovedFromWaitlist","Waitlisted","OverlapsRestrictedActivityCode"]},"partialDayStartDateTimes":{"type":"array","description":"A set of start date-times in ISO-8601 format for partial day requests.  Will be not empty if isFullDayRequest == false","items":{"type":"string","format":"date-time"}},"fullDayManagementUnitDates":{"type":"array","description":"A set of dates in yyyy-MM-dd format.  Should be interpreted in the management unit's configured time zone.  Will be not empty if isFullDayRequest == true","items":{"type":"string"}},"dailyDurationMinutes":{"type":"integer","format":"int32","description":"The daily duration of this time off request in minutes"},"durationMinutes":{"type":"array","description":"Daily durations for each day of this time off request in minutes","items":{"type":"integer","format":"int32"}},"payableMinutes":{"type":"array","description":"Payable minutes for each day of this time off request","items":{"type":"integer","format":"int32"}},"notes":{"type":"string","description":"Notes about the time off request"},"submittedBy":{"description":"The user who submitted this time off request","$ref":"#/definitions/UserReference"},"submittedDate":{"type":"string","format":"date-time","description":"The timestamp when this request was submitted. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"reviewedBy":{"description":"The user who reviewed this time off request","$ref":"#/definitions/UserReference"},"reviewedDate":{"type":"string","format":"date-time","description":"The timestamp when this request was reviewed. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"syncVersion":{"type":"integer","format":"int32","description":"The sync version of this time off request for which the scheduled activity is associated"},"metadata":{"description":"The version metadata of the time off request","$ref":"#/definitions/WfmVersionedEntityMetadata"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"TimeOffRequestListing":{"type":"object","required":["entities"],"properties":{"entities":{"type":"array","description":"List of time off requests","items":{"$ref":"#/definitions/TimeOffRequest"}},"downloadUrl":{"type":"string","description":"URL from which to fetch results for requests with a large result set. If populated, the downloaded data will conform to the same schema as would normally be returned, excepting downloaded data will never itself contain a downloadUrl"}}},"DateRange":{"type":"object","properties":{"startDate":{"type":"string","description":"The inclusive start of a date range in yyyy-MM-dd format. Should be interpreted in the management unit's configured time zone."},"endDate":{"type":"string","description":"The inclusive end of a date range in yyyy-MM-dd format. Should be interpreted in the management unit's configured time zone."}}},"TimeOffRequestQueryBody":{"type":"object","properties":{"ids":{"type":"array","description":"The set of ids to filter time off requests","uniqueItems":true,"items":{"type":"string"}},"userIds":{"type":"array","description":"The set of user ids to filter time off requests","uniqueItems":true,"items":{"type":"string"}},"statuses":{"type":"array","description":"The set of statuses to filter time off requests","uniqueItems":true,"items":{"type":"string","enum":["PENDING"]}},"substatuses":{"type":"array","description":"The set of substatuses to filter time off requests","uniqueItems":true,"items":{"type":"string","enum":["AdvanceTimeElapsed","AutoApproved","InsufficientBalance","InvalidDailyDuration","OutsideShift","RemovedFromWaitlist","Waitlisted","OverlapsRestrictedActivityCode"]}},"dateRange":{"description":"The inclusive range of dates to filter time off requests","$ref":"#/definitions/DateRange"}}},"WaitlistPosition":{"type":"object","properties":{"timeOffRequest":{"description":"The time off request for this wait list position","$ref":"#/definitions/TimeOffRequestReference"},"timeOffLimit":{"description":"The time off limit for which time off request is waitlisted","$ref":"#/definitions/TimeOffLimitReference"},"date":{"type":"string","format":"date","description":"The date to which this wait list position applies, as defined by the time zone of the business unit. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"},"waitlistPosition":{"type":"integer","format":"int32","description":"The time off request's position in the waitlist on the date. 1 means time off is the first in the waitlist"}}},"WaitlistPositionListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/WaitlistPosition"}}}},"QueryWaitlistPositionsRequest":{"type":"object","required":["timeOffRequests"],"properties":{"timeOffRequests":{"type":"array","description":"The list of the time off request ids for which to fetch the daily waitlist positions","items":{"$ref":"#/definitions/UserTimeOffRequestReference"}}}},"UserTimeOffRequestReference":{"type":"object","required":["user"],"properties":{"id":{"type":"string","description":"The id of the time off request"},"user":{"description":"The ID of the user to whom the time off request applies","$ref":"#/definitions/UserReference"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"StaffingGroupReference":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"UserStaffingGroupListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/UserStaffingGroupResponse"}}}},"UserStaffingGroupResponse":{"type":"object","properties":{"user":{"description":"The user associated with the staffing group","$ref":"#/definitions/UserReference"},"staffingGroup":{"description":"The staffing group","$ref":"#/definitions/StaffingGroupReference"}}},"QueryUserStaffingGroupListRequest":{"type":"object","required":["userIds"],"properties":{"userIds":{"type":"array","description":"The set of user IDs to fetch associated staffing groups","uniqueItems":true,"items":{"type":"string"}}}},"SearchShiftTradeResponse":{"type":"object","properties":{"trade":{"description":"A trade which matches search criteria","$ref":"#/definitions/ShiftTradeResponse"},"matchingReceivingShiftIds":{"type":"array","description":"IDs of shifts which match the search criteria","items":{"type":"string"}},"preview":{"description":"A preview of what the shift trade would look like if matched","$ref":"#/definitions/ShiftTradePreviewResponse"}}},"SearchShiftTradesResponse":{"type":"object","properties":{"trades":{"type":"array","description":"The shift trades that match the search criteria","items":{"$ref":"#/definitions/SearchShiftTradeResponse"}},"downloadUrl":{"type":"string","description":"URL from which to fetch results for requests with a large result set. If populated, the downloaded data will conform to the same schema as would normally be returned, excepting downloaded data will never itself contain a downloadUrl"}}},"ShiftTradeActivityPreviewResponse":{"type":"object","properties":{"startDate":{"type":"string","format":"date-time","description":"The start date and time of this activity. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"lengthMinutes":{"type":"integer","format":"int32","description":"The length in minutes of this activity"},"activityCodeId":{"type":"string","description":"The ID of the activity code for this activity"},"countsAsPaidTime":{"type":"boolean","description":"Whether this activity counts as paid time"},"payableMinutes":{"type":"integer","format":"int32","description":"Payable minutes for this activity"}}},"ShiftTradePreviewResponse":{"type":"object","properties":{"activities":{"type":"array","description":"List of activities that will make up the new shift if this shift trade is approved","items":{"$ref":"#/definitions/ShiftTradeActivityPreviewResponse"}}}},"SearchShiftTradesRequest":{"type":"object","required":["receivingScheduleId"],"properties":{"receivingScheduleId":{"type":"string","description":"The ID of the schedule for which to search for available shift trades"},"receivingShiftIds":{"type":"array","description":"The IDs of shifts that the receiving user would potentially be willing to trade. If empty, only returns one sided trades (pick up a shift)","uniqueItems":true,"items":{"type":"string"}}}},"ShiftTradeMatchReviewResponse":{"type":"object","properties":{"initiatingUser":{"description":"Details for the initiatingUser side of the shift trade","$ref":"#/definitions/ShiftTradeMatchReviewUserResponse"},"receivingUser":{"description":"Details for the receivingUser side of the shift trade","$ref":"#/definitions/ShiftTradeMatchReviewUserResponse"},"violations":{"type":"array","description":"Constraint violations introduced after being matched that would normally disallow a trade, but which can still be overridden by the shift trade administrator","items":{"$ref":"#/definitions/ShiftTradeMatchViolation"}},"adminReviewViolations":{"type":"array","description":"Constraint violations associated with this shift trade which require shift trade administrator review","items":{"$ref":"#/definitions/ShiftTradeMatchViolation"}}}},"ShiftTradeMatchReviewUserResponse":{"type":"object","properties":{"weeklyMinimumPaidMinutes":{"type":"integer","format":"int32","description":"The minimum weekly paid minutes for this user per the work plan tied to the agent schedule"},"weeklyMaximumPaidMinutes":{"type":"integer","format":"int32","description":"The maximum weekly paid minutes for this user per the work plan tied to the agent schedule"},"preTradeSchedulePaidMinutes":{"type":"integer","format":"int32","description":"The paid minutes on the week schedule for this user prior to the shift trade"},"postTradeSchedulePaidMinutes":{"type":"integer","format":"int32","description":"The paid minutes on the week schedule for this user if the shift trade is approved"},"postTradeNewShift":{"description":"Preview of what the shift will look like for the opposite side of this trade after the match is approved","$ref":"#/definitions/ShiftTradePreviewResponse"}}},"ShiftTradeMatchViolation":{"type":"object","properties":{"type":{"type":"string","description":"The type of constraint violation","enum":["AgentCapabilityMismatch","CannotTradeWithYourself","DirectTradeForOtherUser","InitiatingAgentScheduleDoesNotExist","InitiatingShiftDisallowedActivityCategory","InitiatingShiftDoesNotExist","InitiatingShiftHasExternalActivities","InitiatingShiftOverlapsExisting","InitiatingShiftStartTooClose","InitiatingShiftTimesChanged","InitiatingWeeklyMaxPaidTime","InitiatingWeeklyMinPaidTime","InvalidState","OneSidedTradeCreation","ReceivingAgentScheduleDoesNotExist","ReceivingShiftDisallowedActivityCategory","ReceivingShiftDoesNotExist","ReceivingShiftForOneSidedTrade","ReceivingShiftHasExternalActivities","ReceivingShiftMissingForTwoSidedTrade","ReceivingShiftOutsideAcceptableIntervals","ReceivingShiftOverlapsExisting","ReceivingShiftStartTooClose","ReceivingShiftTimesChanged","ReceivingWeeklyMaxPaidTime","ReceivingWeeklyMinPaidTime","ShiftTradingNotEnabled","UnequalPaidTime","WeekScheduleDifferent","WeekScheduleDoesNotExist","WeekScheduleUnpublished"]},"params":{"type":"object","description":"Clarifying user params for constructing helpful error messages","additionalProperties":{"type":"string"}}}},"WeekShiftTradeListResponse":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/WeekShiftTradeResponse"}},"downloadUrl":{"type":"string","description":"URL from which to fetch results for requests with a large result set. If populated, the downloaded data will conform to the same schema as would normally be returned, excepting downloaded data will never itself contain a downloadUrl"}}},"WeekShiftTradeResponse":{"type":"object","properties":{"trade":{"description":"The shift trade details","$ref":"#/definitions/ShiftTradeResponse"},"matchReview":{"description":"A preview of what the schedule would look like if the shift trade is approved plus any violations","$ref":"#/definitions/ShiftTradeMatchReviewResponse"}}},"AddShiftTradeRequest":{"type":"object","required":["initiatingShiftId","scheduleId"],"properties":{"scheduleId":{"type":"string","description":"The ID of the schedule to which the initiating and receiving shifts belong"},"initiatingShiftId":{"type":"string","description":"The ID of the shift that the initiating user wants to give up"},"receivingUserId":{"type":"string","description":"The ID of the user to whom to send the request (for use in direct trade requests)"},"expiration":{"type":"string","format":"date-time","description":"When this shift trade request should expire. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"acceptableIntervals":{"type":"array","description":"The acceptable intervals the initiating user is willing to accept in trade.  Empty indicates the user is giving up the shift. Intervals are represented as an ISO-8601 string. For example: YYYY-MM-DDThh:mm:ss/YYYY-MM-DDThh:mm:ss","items":{"type":"string","description":"Intervals are represented as an ISO-8601 string. For example: YYYY-MM-DDThh:mm:ss/YYYY-MM-DDThh:mm:ss"}}}},"BulkUpdateShiftTradeStateResponse":{"type":"object","properties":{"status":{"type":"string","description":"The status of the operation","enum":["Processing","Complete","Canceled","Error"]},"operationId":{"type":"string","description":"The ID for the operation"},"result":{"description":"The result of the operation.  Null unless status == Complete","$ref":"#/definitions/BulkUpdateShiftTradeStateResult"}}},"BulkUpdateShiftTradeStateResult":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/BulkUpdateShiftTradeStateResultItem"}}}},"BulkUpdateShiftTradeStateResultItem":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"state":{"type":"string","description":"The state of the shift trade after the update request is processed","enum":["Unmatched","Matched","Approved","Denied","Expired","Canceled"]},"reviewedBy":{"description":"The user who reviewed the request, if applicable","$ref":"#/definitions/UserReference"},"reviewedDate":{"type":"string","format":"date-time","description":"The date the request was reviewed, if applicable. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"failureReason":{"type":"string","description":"The reason the update failed, if applicable","enum":["InitiatingAgentScheduleNotFound","InitiatingAgentShiftHasExternalActivities","InitiatingAgentShiftNotFound","ReceivingAgentNotFound","ReceivingAgentScheduleNotFound","ReceivingAgentShiftHasExternalActivities","ReceivingAgentShiftNotFound","ScheduleNotPublished","TransitionNotAllowed"]},"metadata":{"description":"Version metadata for the shift trade","$ref":"#/definitions/WfmVersionedEntityMetadata"}}},"BulkShiftTradeStateUpdateRequest":{"type":"object","required":["entities"],"properties":{"entities":{"type":"array","description":"The shift trades to update","items":{"$ref":"#/definitions/BulkUpdateShiftTradeStateRequestItem"}}}},"BulkUpdateShiftTradeStateRequestItem":{"type":"object","required":["metadata","state"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object."},"state":{"type":"string","description":"The new state to set on the shift trade","enum":["Unmatched","Matched","Approved","Denied","Expired","Canceled"]},"metadata":{"description":"Version metadata for the shift trade","$ref":"#/definitions/WfmVersionedEntityMetadata"}}},"ListWrapperInterval":{"type":"object","properties":{"values":{"type":"array","description":"Intervals are represented as an ISO-8601 string. For example: YYYY-MM-DDThh:mm:ss/YYYY-MM-DDThh:mm:ss","items":{"type":"string","description":"Intervals are represented as an ISO-8601 string. For example: YYYY-MM-DDThh:mm:ss/YYYY-MM-DDThh:mm:ss"}}}},"PatchShiftTradeRequest":{"type":"object","required":["metadata"],"properties":{"receivingUserId":{"description":"Update the ID of the receiving user to direct the request at a specific user, or set the wrapped id to null to open up a trade to be matched by any user.","$ref":"#/definitions/ValueWrapperString"},"expiration":{"description":"Update the expiration time for this shift trade.","$ref":"#/definitions/ValueWrapperDate"},"acceptableIntervals":{"description":"Update the acceptable intervals the initiating user is willing to accept in trade. Setting the enclosed list to empty will make this a one sided trade request","$ref":"#/definitions/ListWrapperInterval"},"metadata":{"description":"Version metadata","$ref":"#/definitions/WfmVersionedEntityMetadata"}}},"ValueWrapperDate":{"type":"object","properties":{"value":{"type":"string","format":"date-time","description":"The value for the associated field. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"}}},"MatchShiftTradeResponse":{"type":"object","properties":{"trade":{"description":"The associated shift trade","$ref":"#/definitions/ShiftTradeResponse"},"violations":{"type":"array","description":"Constraint violations which disallow this shift trade","items":{"$ref":"#/definitions/ShiftTradeMatchViolation"}},"adminReviewViolations":{"type":"array","description":"Constraint violations for this shift trade which require shift trade administrator review","items":{"$ref":"#/definitions/ShiftTradeMatchViolation"}}}},"MatchShiftTradeRequest":{"type":"object","required":["metadata","receivingScheduleId"],"properties":{"receivingScheduleId":{"type":"string","description":"The ID of the schedule with which the shift trade is associated"},"receivingShiftId":{"type":"string","description":"The ID of the shift the receiving user is giving up in trade, if applicable"},"metadata":{"description":"Version metadata for the shift trade","$ref":"#/definitions/WfmVersionedEntityMetadata"}}},"MoveAgentResponse":{"type":"object","properties":{"user":{"description":"The user associated with the move","$ref":"#/definitions/UserReference"},"result":{"type":"string","description":"The result of the move","enum":["AlreadyMoved","DestinationBusinessUnitAgentLimitExceeded","DestinationManagementUnitAgentLimitExceeded","DestinationManagementUnitDoesNotExist","MoveSuccessful","MovingToDifferentManagementUnit","NothingToDo","SourceManagementUnitNotAuthorized"]}}},"MoveAgentsResponse":{"type":"object","properties":{"requestingUser":{"description":"The user that made the request","$ref":"#/definitions/UserReference"},"destinationManagementUnit":{"description":"The management unit specified on the request","$ref":"#/definitions/ManagementUnitReference"},"results":{"type":"array","description":"The list containing the agent and result of the move operation","items":{"$ref":"#/definitions/MoveAgentResponse"}}}},"MoveAgentsRequest":{"type":"object","required":["userIds"],"properties":{"userIds":{"type":"array","description":"The list of user ids to move","uniqueItems":true,"items":{"type":"string"}},"destinationManagementUnitId":{"type":"string","description":"The id of the management unit for which the move will be performed. To remove users from their management unit this should be set to null."}}},"AgentManagementUnitReference":{"type":"object","properties":{"user":{"description":"The user (agent) for whom the management unit was requested","$ref":"#/definitions/UserReference"},"managementUnit":{"description":"The management to which the user (agent) belongs","$ref":"#/definitions/ManagementUnitReference"},"businessUnit":{"description":"The business unit to which the user (agent) belongs. Populate with expand=businessUnit","$ref":"#/definitions/BusinessUnitReference"}}},"ConstraintConflictMessage":{"type":"object","properties":{"message":{"description":"Message for how to resolve a set of conflicted work plan constraints","$ref":"#/definitions/WorkPlanConstraintConflictMessage"},"conflictedConstraintMessages":{"type":"array","description":"Messages for the set of conflicted work plan constraints. Each element indicates the message of a work plan constraint that is conflicted in the set","items":{"$ref":"#/definitions/WorkPlanConstraintMessage"}}}},"ValidateWorkPlanMessages":{"type":"object","properties":{"violationMessages":{"type":"array","description":"Messages for work plan violating some rules such as no shifts in a work plan","items":{"$ref":"#/definitions/WorkPlanConfigurationViolationMessage"}},"constraintConflictMessage":{"description":"This field is not null when there is a set of work plan constraints that conflict thus agent schedules cannot be generated","$ref":"#/definitions/ConstraintConflictMessage"}}},"ValidateWorkPlanResponse":{"type":"object","properties":{"workPlan":{"description":"The work plan reference associated with this response","$ref":"#/definitions/WorkPlanReference"},"valid":{"type":"boolean","description":"Whether the work plan is valid or not"},"messages":{"description":"Validation messages for this work plan","$ref":"#/definitions/ValidateWorkPlanMessages"}}},"WorkPlanConfigurationViolationMessage":{"type":"object","properties":{"type":{"type":"string","description":"Type of configuration violation message for this work plan","enum":["ActivitiesOverlap","ActivityEndGreaterThanShiftStop","ActivityPaidTimeGreaterThanShiftPaidTime","ActivityStartBeforeShiftStart","ActivityStartGreaterThanEqualToShiftStop","ActivityStartIncrementMinutesNotDivisibleByScheduleIntervalMinutes","DailyExactPaidMinutes","DailyMaxTotalLessThanWeeklyMin","DailyMaxTotalLessThanWeeklyMinWithOptional","DailyMaxTotalLessThanWeeklyMinWithoutOptional","DailyMinTotalGreaterThanWeeklyMax","DailyMinTotalGreaterThanWeeklyMaxWithOptional","DailyMinTotalGreaterThanWeeklyMaxWithoutOptional","DailyRequiredDaysGreaterThanWeeklyMaxDays","DailyShiftHasNoDaysSelected","DailyShiftMaxPossibilitiesViolated","EarliestShiftStopIsTooLate","ExactPaidTimeNotDivisibleByGranularity","MaxConsecutiveWorkingDaysNoMoreThanDoubleMaxWorkingDaysPerWeek","MaxDaysOffPerPlanningPeriodNotCorrect","MaxPaidTimeIsMoreThanShiftLength","MaxPaidTimeNotDivisibleByGranularity","MaxPaidTimePerPlanningPeriod","MaxShifts","MinPaidTimeNotDivisibleByGranularity","MinPaidTimePerPlanningPeriod","NoShifts","PaidTimeGreaterThanMaxWorkTime","PaidTimeLessThanMinWorkTime","PaidTimeNotMetByShiftStartStop","ShiftDaysSelectMoreThanMinWorkingDays","ShiftStopEarlierThanStart","ShiftVarianceCannotBeMet","WeeklyExactPaidMinutes"]},"arguments":{"type":"array","description":"Arguments of the message that provide information about the misconfigured value or the threshold that is exceeded by the misconfigured value","items":{"$ref":"#/definitions/WorkPlanValidationMessageArgument"}},"severity":{"type":"string","description":"Severity of the message. A message with Error severity indicates the scheduler won't be able to produce schedules and thus the work plan is invalid.","enum":["Information","Warning","Error"]}}},"WorkPlanConstraintConflictMessage":{"type":"object","properties":{"type":{"type":"string","description":"Type of constraint conflict that can be resolved by clients in order to generate agent schedules","enum":["UnknownFix","WithPotentialFixes"]},"arguments":{"type":"array","description":"The arguments to the type of the message that can help clients resolve validation issues","items":{"$ref":"#/definitions/WorkPlanValidationMessageArgument"}}}},"WorkPlanConstraintMessage":{"type":"object","properties":{"type":{"type":"string","description":"Type of the work plan constraint in this message","enum":["ActivityEarliestStartTimeMinutesFromMidnight","ActivityEarliestStartTimeMinutesFromShiftStart","ActivityLatestStartTimeMinutesFromMidnight","ActivityLatestStartTimeMinutesFromShiftStart","ActivityMinimumLengthFromShiftEndMinutes","ActivityMinimumLengthFromShiftStartMinutes","ActivityStartTimeIncrementInMinutes","PlanningPeriodMaximumDaysOff","PlanningPeriodMaximumPaidTimeMinutes","PlanningPeriodMinimumDaysOff","PlanningPeriodMinimumPaidTimeMinutes","ShiftDayOffRule","ShiftEarliestStartTimeMinutesFromMidnight","ShiftEarliestStopTimeMinutesFromMidnight","ShiftLatestStartTimeMinutesFromMidnight","ShiftLatestStopTimeMinutesFromMidnight","ShiftMaximumContiguousTimeMinutes","ShiftMaximumPaidTimeMinutes","ShiftMinimumContiguousTimeMinutes","ShiftMinimumPaidTimeMinutes","ShiftStartTimeIncrementInMinutes","ShiftStartVarianceMaximumVarianceMinutes","ShiftStartVariancePaidDuration","WorkPlanMaximumConsecutiveWorkingDays","WorkPlanMaximumConsecutiveWorkingWeekends","WorkPlanMaximumWeeklyPaidTimeMinutes","WorkPlanMaximumWorkingDaysPerWeek","WorkPlanMinimumConsecutiveNonWorkingTimePerWeekMinutes","WorkPlanMinimumInterShiftTimeMinutes","WorkPlanMinimumShiftStartDistanceMinutes","WorkPlanMinimumWeeklyPaidTimeMinutes","WorkPlanMinimumWorkingDaysPerWeek","WorkPlanOptionalDays","WorkPlanPaidTimeGranularityMinutes"]},"arguments":{"type":"array","description":"Arguments of the message that provide information about the constraint that is being conflicted with, such as the value of the constraint","items":{"$ref":"#/definitions/WorkPlanValidationMessageArgument"}}}},"WorkPlanValidationMessageArgument":{"type":"object","properties":{"type":{"type":"string","description":"The type of the argument associated with violation messages","enum":["ActivityId","ActivityId2","ActivityPaidTimeMinutes","ActivityStartTimeMinutes","ActivityValidationId","ActivityValidationId2","ApplicableDays","Count","DailyPaidTimeMinutes","MaximumDays","MaxShiftCount","Minutes","PaidTimeGranularityMinutes","RequiredDays","ShiftId","ShiftPaidTimeMinutes","ShiftStartTimeMinutes","ShiftStopTimeMinutes","ShiftValidationId","WeeklyPaidTimeMinutes","Weeks","WorkTimeMinutes"]},"value":{"type":"string","description":"The value of the argument"}}},"DeletableUserReference":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object."},"delete":{"type":"boolean","description":"If marked true, the user will be removed an associated entity"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"ListWrapperShiftStartVariance":{"type":"object","properties":{"values":{"type":"array","items":{"$ref":"#/definitions/ShiftStartVariance"}}}},"SetWrapperDayOfWeek":{"type":"object","properties":{"values":{"type":"array","uniqueItems":true,"items":{"type":"string","enum":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]}}}},"ShiftStartVariance":{"type":"object","required":["applicableDays","maxShiftStartVarianceMinutes"],"properties":{"applicableDays":{"type":"array","description":"Days for which shift start variance is configured","uniqueItems":true,"items":{"type":"string","enum":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]}},"maxShiftStartVarianceMinutes":{"type":"integer","format":"int32","description":"Maximum variance in minutes across shift starts"}}},"WorkPlanActivity":{"type":"object","properties":{"activityCodeId":{"type":"string","description":"ID of the activity code associated with this activity"},"description":{"type":"string","description":"Description of the activity"},"lengthMinutes":{"type":"integer","format":"int32","description":"Length of the activity in minutes"},"startTimeIsRelativeToShiftStart":{"type":"boolean","description":"Whether the start time of the activity is relative to the start time of the shift it belongs to"},"flexibleStartTime":{"type":"boolean","description":"Whether the start time of the activity is flexible"},"earliestStartTimeMinutes":{"type":"integer","format":"int32","description":"Earliest activity start in offset minutes relative to shift start time if startTimeIsRelativeToShiftStart == true else its based on midnight. Used if flexibleStartTime == true"},"latestStartTimeMinutes":{"type":"integer","format":"int32","description":"Latest activity start in offset minutes relative to shift start time if startTimeIsRelativeToShiftStart == true else its based on midnight. Used if flexibleStartTime == true"},"exactStartTimeMinutes":{"type":"integer","format":"int32","description":"Exact activity start in offset minutes relative to shift start time if startTimeIsRelativeToShiftStart == true else its based on midnight. Used if flexibleStartTime == false"},"startTimeIncrementMinutes":{"type":"integer","format":"int32","description":"Increment in offset minutes that would contribute to different possible start times for the activity"},"countsAsPaidTime":{"type":"boolean","description":"Whether the activity is paid"},"countsAsContiguousWorkTime":{"type":"boolean","description":"Whether the activity duration is counted towards contiguous work time"},"minimumLengthFromShiftStartMinutes":{"type":"integer","format":"int32","description":"The minimum duration between shift start and shift item (e.g., break or meal) start in minutes"},"minimumLengthFromShiftEndMinutes":{"type":"integer","format":"int32","description":"The minimum duration between shift item (e.g., break or meal) end and shift end in minutes"},"id":{"type":"string","description":"ID of the activity. This is required only for the case of updating an existing activity"},"delete":{"type":"boolean","description":"If marked true for updating an existing activity, the activity will be permanently deleted"},"validationId":{"type":"string","description":"ID of the activity in the context of work plan validation"}}},"WorkPlanShift":{"type":"object","required":["name"],"properties":{"name":{"type":"string","description":"Name of the shift"},"days":{"description":"Days of the week applicable for this shift","$ref":"#/definitions/SetWrapperDayOfWeek"},"flexibleStartTime":{"type":"boolean","description":"Whether the start time of the shift is flexible"},"exactStartTimeMinutesFromMidnight":{"type":"integer","format":"int32","description":"Exact start time of the shift defined as offset minutes from midnight. Used if flexibleStartTime == false"},"earliestStartTimeMinutesFromMidnight":{"type":"integer","format":"int32","description":"Earliest start time of the shift defined as offset minutes from midnight. Used if flexibleStartTime == true"},"latestStartTimeMinutesFromMidnight":{"type":"integer","format":"int32","description":"Latest start time of the shift defined as offset minutes from midnight. Used if flexibleStartTime == true"},"constrainStopTime":{"type":"boolean","description":"Whether the latest stop time constraint for the shift is enabled.  Deprecated, use constrainLatestStopTime instead"},"constrainLatestStopTime":{"type":"boolean","description":"Whether the latest stop time constraint for the shift is enabled"},"latestStopTimeMinutesFromMidnight":{"type":"integer","format":"int32","description":"Latest stop time of the shift defined as offset minutes from midnight. Used if constrainStopTime == true"},"constrainEarliestStopTime":{"type":"boolean","description":"Whether the earliest stop time constraint for the shift is enabled"},"earliestStopTimeMinutesFromMidnight":{"type":"integer","format":"int32","description":"This is the earliest time a shift can end"},"startIncrementMinutes":{"type":"integer","format":"int32","description":"Increment in offset minutes that would contribute to different possible start times for the shift. Used if flexibleStartTime == true"},"flexiblePaidTime":{"type":"boolean","description":"Whether the paid time setting for the shift is flexible"},"exactPaidTimeMinutes":{"type":"integer","format":"int32","description":"Exact paid time in minutes configured for the shift. Used if flexiblePaidTime == false"},"minimumPaidTimeMinutes":{"type":"integer","format":"int32","description":"Minimum paid time in minutes configured for the shift. Used if flexiblePaidTime == true"},"maximumPaidTimeMinutes":{"type":"integer","format":"int32","description":"Maximum paid time in minutes configured for the shift. Used if flexiblePaidTime == true"},"constrainContiguousWorkTime":{"type":"boolean","description":"Whether the contiguous time constraint for the shift is enabled"},"minimumContiguousWorkTimeMinutes":{"type":"integer","format":"int32","description":"Minimum contiguous time in minutes configured for the shift. Used if constrainContiguousWorkTime == true"},"maximumContiguousWorkTimeMinutes":{"type":"integer","format":"int32","description":"Maximum contiguous time in minutes configured for the shift. Used if constrainContiguousWorkTime == true"},"constrainDayOff":{"type":"boolean","description":"Whether day off rule is enabled"},"dayOffRule":{"type":"string","description":"The day off rule for agents to have next day off or previous day off. used if constrainDayOff = true","enum":["NextDayOff","PreviousDayOff"]},"activities":{"type":"array","description":"Activities configured for this shift","items":{"$ref":"#/definitions/WorkPlanActivity"}},"id":{"type":"string","description":"ID of the shift. This is required only for the case of updating an existing shift"},"delete":{"type":"boolean","description":"If marked true for updating an existing shift, the shift will be permanently deleted"},"validationId":{"type":"string","description":"ID of shift in the context of work plan validation"}}},"WorkPlanValidationRequest":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"enabled":{"type":"boolean","description":"Whether the work plan is enabled for scheduling"},"valid":{"type":"boolean","description":"Whether the work plan is valid or not","readOnly":true},"constrainWeeklyPaidTime":{"type":"boolean","description":"Whether the weekly paid time constraint is enabled for this work plan"},"flexibleWeeklyPaidTime":{"type":"boolean","description":"Whether the weekly paid time constraint is flexible for this work plan"},"weeklyExactPaidMinutes":{"type":"integer","format":"int32","description":"Exact weekly paid time in minutes for this work plan. Used if flexibleWeeklyPaidTime == false"},"weeklyMinimumPaidMinutes":{"type":"integer","format":"int32","description":"Minimum weekly paid time in minutes for this work plan. Used if flexibleWeeklyPaidTime == true"},"weeklyMaximumPaidMinutes":{"type":"integer","format":"int32","description":"Maximum weekly paid time in minutes for this work plan. Used if flexibleWeeklyPaidTime == true"},"constrainPaidTimeGranularity":{"type":"boolean","description":"Whether paid time granularity is constrained for this work plan"},"paidTimeGranularityMinutes":{"type":"integer","format":"int32","description":"Granularity in minutes allowed for shift paid time in this work plan. Used if constrainPaidTimeGranularity == true"},"constrainMinimumTimeBetweenShifts":{"type":"boolean","description":"Whether the minimum time between shifts constraint is enabled for this work plan"},"minimumTimeBetweenShiftsMinutes":{"type":"integer","format":"int32","description":"Minimum time between shifts in minutes defined in this work plan. Used if constrainMinimumTimeBetweenShifts == true"},"maximumDays":{"type":"integer","format":"int32","description":"Maximum number days in a week allowed to be scheduled for this work plan"},"minimumConsecutiveNonWorkingMinutesPerWeek":{"type":"integer","format":"int32","description":"Minimum amount of consecutive non working minutes per week that agents who are assigned this work plan are allowed to have off"},"constrainMaximumConsecutiveWorkingWeekends":{"type":"boolean","description":"Whether to constrain the maximum consecutive working weekends"},"maximumConsecutiveWorkingWeekends":{"type":"integer","format":"int32","description":"The maximum number of consecutive weekends that agents who are assigned to this work plan are allowed to work"},"minimumWorkingDaysPerWeek":{"type":"integer","format":"int32","description":"The minimum number of days that agents assigned to a work plan must work per week"},"constrainMaximumConsecutiveWorkingDays":{"type":"boolean","description":"Whether to constrain the maximum consecutive working days"},"maximumConsecutiveWorkingDays":{"type":"integer","format":"int32","description":"The maximum number of consecutive days that agents assigned to this work plan are allowed to work. Used if constrainMaximumConsecutiveWorkingDays == true"},"minimumShiftStartDistanceMinutes":{"type":"integer","format":"int32","description":"The time period in minutes for the duration between the start times of two consecutive working days"},"minimumDaysOffPerPlanningPeriod":{"type":"integer","format":"int32","description":"Minimum days off in the planning period"},"maximumDaysOffPerPlanningPeriod":{"type":"integer","format":"int32","description":"Maximum days off in the planning period"},"minimumPaidMinutesPerPlanningPeriod":{"type":"integer","format":"int32","description":"Minimum paid minutes in the planning period"},"maximumPaidMinutesPerPlanningPeriod":{"type":"integer","format":"int32","description":"Maximum paid minutes in the planning period"},"optionalDays":{"description":"Optional days to schedule for this work plan","$ref":"#/definitions/SetWrapperDayOfWeek"},"shiftStartVarianceType":{"type":"string","description":"This constraint ensures that an agent starts each workday within a user-defined time threshold","enum":["ShiftStart","ShiftStartAndPaidDuration"]},"shiftStartVariances":{"description":"Variance in minutes among start times of shifts in this work plan","$ref":"#/definitions/ListWrapperShiftStartVariance"},"shifts":{"type":"array","description":"Shifts in this work plan","items":{"$ref":"#/definitions/WorkPlanShift"}},"agents":{"type":"array","description":"Agents in this work plan","items":{"$ref":"#/definitions/DeletableUserReference"}},"agentCount":{"type":"integer","format":"int32","description":"Number of agents in this work plan"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"WorkPlanListItemResponse":{"type":"object","required":["metadata"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"enabled":{"type":"boolean","description":"Whether the work plan is enabled for scheduling"},"valid":{"type":"boolean","description":"Whether the work plan is valid or not","readOnly":true},"constrainWeeklyPaidTime":{"type":"boolean","description":"Whether the weekly paid time constraint is enabled for this work plan"},"flexibleWeeklyPaidTime":{"type":"boolean","description":"Whether the weekly paid time constraint is flexible for this work plan"},"weeklyExactPaidMinutes":{"type":"integer","format":"int32","description":"Exact weekly paid time in minutes for this work plan. Used if flexibleWeeklyPaidTime == false"},"weeklyMinimumPaidMinutes":{"type":"integer","format":"int32","description":"Minimum weekly paid time in minutes for this work plan. Used if flexibleWeeklyPaidTime == true"},"weeklyMaximumPaidMinutes":{"type":"integer","format":"int32","description":"Maximum weekly paid time in minutes for this work plan. Used if flexibleWeeklyPaidTime == true"},"constrainPaidTimeGranularity":{"type":"boolean","description":"Whether paid time granularity is constrained for this work plan"},"paidTimeGranularityMinutes":{"type":"integer","format":"int32","description":"Granularity in minutes allowed for shift paid time in this work plan. Used if constrainPaidTimeGranularity == true"},"constrainMinimumTimeBetweenShifts":{"type":"boolean","description":"Whether the minimum time between shifts constraint is enabled for this work plan"},"minimumTimeBetweenShiftsMinutes":{"type":"integer","format":"int32","description":"Minimum time between shifts in minutes defined in this work plan. Used if constrainMinimumTimeBetweenShifts == true"},"maximumDays":{"type":"integer","format":"int32","description":"Maximum number days in a week allowed to be scheduled for this work plan"},"minimumConsecutiveNonWorkingMinutesPerWeek":{"type":"integer","format":"int32","description":"Minimum amount of consecutive non working minutes per week that agents who are assigned this work plan are allowed to have off"},"constrainMaximumConsecutiveWorkingWeekends":{"type":"boolean","description":"Whether to constrain the maximum consecutive working weekends"},"maximumConsecutiveWorkingWeekends":{"type":"integer","format":"int32","description":"The maximum number of consecutive weekends that agents who are assigned to this work plan are allowed to work"},"minimumWorkingDaysPerWeek":{"type":"integer","format":"int32","description":"The minimum number of days that agents assigned to a work plan must work per week"},"constrainMaximumConsecutiveWorkingDays":{"type":"boolean","description":"Whether to constrain the maximum consecutive working days"},"maximumConsecutiveWorkingDays":{"type":"integer","format":"int32","description":"The maximum number of consecutive days that agents assigned to this work plan are allowed to work. Used if constrainMaximumConsecutiveWorkingDays == true"},"minimumShiftStartDistanceMinutes":{"type":"integer","format":"int32","description":"The time period in minutes for the duration between the start times of two consecutive working days"},"minimumDaysOffPerPlanningPeriod":{"type":"integer","format":"int32","description":"Minimum days off in the planning period"},"maximumDaysOffPerPlanningPeriod":{"type":"integer","format":"int32","description":"Maximum days off in the planning period"},"minimumPaidMinutesPerPlanningPeriod":{"type":"integer","format":"int32","description":"Minimum paid minutes in the planning period"},"maximumPaidMinutesPerPlanningPeriod":{"type":"integer","format":"int32","description":"Maximum paid minutes in the planning period"},"optionalDays":{"description":"Optional days to schedule for this work plan. Populate with expand=details","$ref":"#/definitions/SetWrapperDayOfWeek"},"shiftStartVarianceType":{"type":"string","description":"This constraint ensures that an agent starts each workday within a user-defined time threshold","enum":["ShiftStart","ShiftStartAndPaidDuration"]},"shiftStartVariances":{"description":"Variance in minutes among start times of shifts in this work plan. Populate with expand=details","$ref":"#/definitions/ListWrapperShiftStartVariance"},"shifts":{"type":"array","description":"Shifts in this work plan. Populate with expand=details (defaults to empty list)","items":{"$ref":"#/definitions/WorkPlanShift"}},"agents":{"type":"array","description":"Agents in this work plan. Populate with expand=details (defaults to empty list)","items":{"$ref":"#/definitions/DeletableUserReference"}},"agentCount":{"type":"integer","format":"int32","description":"Number of agents in this work plan.  Populate with expand=agentCount"},"metadata":{"description":"Version metadata for this work plan","$ref":"#/definitions/WfmVersionedEntityMetadata"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"WorkPlanListResponse":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/WorkPlanListItemResponse"}}}},"WorkPlan":{"type":"object","required":["metadata"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"enabled":{"type":"boolean","description":"Whether the work plan is enabled for scheduling"},"valid":{"type":"boolean","description":"Whether the work plan is valid or not","readOnly":true},"constrainWeeklyPaidTime":{"type":"boolean","description":"Whether the weekly paid time constraint is enabled for this work plan"},"flexibleWeeklyPaidTime":{"type":"boolean","description":"Whether the weekly paid time constraint is flexible for this work plan"},"weeklyExactPaidMinutes":{"type":"integer","format":"int32","description":"Exact weekly paid time in minutes for this work plan. Used if flexibleWeeklyPaidTime == false"},"weeklyMinimumPaidMinutes":{"type":"integer","format":"int32","description":"Minimum weekly paid time in minutes for this work plan. Used if flexibleWeeklyPaidTime == true"},"weeklyMaximumPaidMinutes":{"type":"integer","format":"int32","description":"Maximum weekly paid time in minutes for this work plan. Used if flexibleWeeklyPaidTime == true"},"constrainPaidTimeGranularity":{"type":"boolean","description":"Whether paid time granularity is constrained for this work plan"},"paidTimeGranularityMinutes":{"type":"integer","format":"int32","description":"Granularity in minutes allowed for shift paid time in this work plan. Used if constrainPaidTimeGranularity == true"},"constrainMinimumTimeBetweenShifts":{"type":"boolean","description":"Whether the minimum time between shifts constraint is enabled for this work plan"},"minimumTimeBetweenShiftsMinutes":{"type":"integer","format":"int32","description":"Minimum time between shifts in minutes defined in this work plan. Used if constrainMinimumTimeBetweenShifts == true"},"maximumDays":{"type":"integer","format":"int32","description":"Maximum number days in a week allowed to be scheduled for this work plan"},"minimumConsecutiveNonWorkingMinutesPerWeek":{"type":"integer","format":"int32","description":"Minimum amount of consecutive non working minutes per week that agents who are assigned this work plan are allowed to have off"},"constrainMaximumConsecutiveWorkingWeekends":{"type":"boolean","description":"Whether to constrain the maximum consecutive working weekends"},"maximumConsecutiveWorkingWeekends":{"type":"integer","format":"int32","description":"The maximum number of consecutive weekends that agents who are assigned to this work plan are allowed to work"},"minimumWorkingDaysPerWeek":{"type":"integer","format":"int32","description":"The minimum number of days that agents assigned to a work plan must work per week"},"constrainMaximumConsecutiveWorkingDays":{"type":"boolean","description":"Whether to constrain the maximum consecutive working days"},"maximumConsecutiveWorkingDays":{"type":"integer","format":"int32","description":"The maximum number of consecutive days that agents assigned to this work plan are allowed to work. Used if constrainMaximumConsecutiveWorkingDays == true"},"minimumShiftStartDistanceMinutes":{"type":"integer","format":"int32","description":"The time period in minutes for the duration between the start times of two consecutive working days"},"minimumDaysOffPerPlanningPeriod":{"type":"integer","format":"int32","description":"Minimum days off in the planning period"},"maximumDaysOffPerPlanningPeriod":{"type":"integer","format":"int32","description":"Maximum days off in the planning period"},"minimumPaidMinutesPerPlanningPeriod":{"type":"integer","format":"int32","description":"Minimum paid minutes in the planning period"},"maximumPaidMinutesPerPlanningPeriod":{"type":"integer","format":"int32","description":"Maximum paid minutes in the planning period"},"optionalDays":{"description":"Optional days to schedule for this work plan","$ref":"#/definitions/SetWrapperDayOfWeek"},"shiftStartVarianceType":{"type":"string","description":"This constraint ensures that an agent starts each workday within a user-defined time threshold","enum":["ShiftStart","ShiftStartAndPaidDuration"]},"shiftStartVariances":{"description":"Variance in minutes among start times of shifts in this work plan","$ref":"#/definitions/ListWrapperShiftStartVariance"},"shifts":{"type":"array","description":"Shifts in this work plan","items":{"$ref":"#/definitions/WorkPlanShift"}},"agents":{"type":"array","description":"Agents in this work plan","items":{"$ref":"#/definitions/DeletableUserReference"}},"agentCount":{"type":"integer","format":"int32","description":"Number of agents in this work plan"},"metadata":{"description":"Version metadata for this work plan","$ref":"#/definitions/WfmVersionedEntityMetadata"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"CreateWorkPlan":{"type":"object","required":["name"],"properties":{"name":{"type":"string","description":"Name of this work plan"},"enabled":{"type":"boolean","description":"Whether the work plan is enabled for scheduling"},"constrainWeeklyPaidTime":{"type":"boolean","description":"Whether the weekly paid time constraint is enabled for this work plan"},"flexibleWeeklyPaidTime":{"type":"boolean","description":"Whether the weekly paid time constraint is flexible for this work plan"},"weeklyExactPaidMinutes":{"type":"integer","format":"int32","description":"Exact weekly paid time in minutes for this work plan. Used if flexibleWeeklyPaidTime == false"},"weeklyMinimumPaidMinutes":{"type":"integer","format":"int32","description":"Minimum weekly paid time in minutes for this work plan. Used if flexibleWeeklyPaidTime == true"},"weeklyMaximumPaidMinutes":{"type":"integer","format":"int32","description":"Maximum weekly paid time in minutes for this work plan. Used if flexibleWeeklyPaidTime == true"},"constrainPaidTimeGranularity":{"type":"boolean","description":"Whether paid time granularity should be constrained for this workplan"},"paidTimeGranularityMinutes":{"type":"integer","format":"int32","description":"Granularity in minutes allowed for shift paid time in this work plan. Used if constrainPaidTimeGranularity == true"},"constrainMinimumTimeBetweenShifts":{"type":"boolean","description":"Whether the minimum time between shifts constraint is enabled for this work plan"},"minimumTimeBetweenShiftsMinutes":{"type":"integer","format":"int32","description":"Minimum time between shifts in minutes defined in this work plan. Used if constrainMinimumTimeBetweenShifts == true"},"maximumDays":{"type":"integer","format":"int32","description":"Maximum number days in a week allowed to be scheduled for this work plan"},"minimumConsecutiveNonWorkingMinutesPerWeek":{"type":"integer","format":"int32","description":"Minimum amount of consecutive non working minutes per week that agents who are assigned this work plan are allowed to have off"},"constrainMaximumConsecutiveWorkingWeekends":{"type":"boolean","description":"Whether to constrain the maximum consecutive working weekends"},"maximumConsecutiveWorkingWeekends":{"type":"integer","format":"int32","description":"The maximum number of consecutive weekends that agents who are assigned to this work plan are allowed to work"},"minimumWorkingDaysPerWeek":{"type":"integer","format":"int32","description":"The minimum number of days that agents assigned to a work plan must work per week"},"constrainMaximumConsecutiveWorkingDays":{"type":"boolean","description":"Whether to constrain the maximum consecutive working days"},"maximumConsecutiveWorkingDays":{"type":"integer","format":"int32","description":"The maximum number of consecutive days that agents assigned to this work plan are allowed to work. Used if constrainMaximumConsecutiveWorkingDays == true"},"minimumShiftStartDistanceMinutes":{"type":"integer","format":"int32","description":"The time period in minutes for the duration between the start times of two consecutive working days"},"minimumDaysOffPerPlanningPeriod":{"type":"integer","format":"int32","description":"Minimum days off in the planning period"},"maximumDaysOffPerPlanningPeriod":{"type":"integer","format":"int32","description":"Maximum days off in the planning period"},"minimumPaidMinutesPerPlanningPeriod":{"type":"integer","format":"int32","description":"Minimum paid minutes in the planning period"},"maximumPaidMinutesPerPlanningPeriod":{"type":"integer","format":"int32","description":"Maximum paid minutes in the planning period"},"optionalDays":{"description":"Optional days to schedule for this work plan","$ref":"#/definitions/SetWrapperDayOfWeek"},"shiftStartVarianceType":{"type":"string","description":"This constraint ensures that an agent starts each workday within a user-defined time threshold","enum":["ShiftStart","ShiftStartAndPaidDuration"]},"shiftStartVariances":{"description":"Variance in minutes among start times of shifts in this work plan","$ref":"#/definitions/ListWrapperShiftStartVariance"},"shifts":{"type":"array","description":"Shifts in this work plan","items":{"$ref":"#/definitions/CreateWorkPlanShift"}},"agents":{"type":"array","description":"Agents in this work plan","items":{"$ref":"#/definitions/UserReference"}}}},"CreateWorkPlanActivity":{"type":"object","properties":{"activityCodeId":{"type":"string","description":"ID of the activity code associated with this activity"},"description":{"type":"string","description":"Description of the activity"},"lengthMinutes":{"type":"integer","format":"int32","description":"Length of the activity in minutes"},"startTimeIsRelativeToShiftStart":{"type":"boolean","description":"Whether the start time of the activity is relative to the start time of the shift it belongs to"},"flexibleStartTime":{"type":"boolean","description":"Whether the start time of the activity is flexible"},"earliestStartTimeMinutes":{"type":"integer","format":"int32","description":"Earliest activity start in offset minutes relative to shift start time if startTimeIsRelativeToShiftStart == true else its based on midnight. Used if flexibleStartTime == true"},"latestStartTimeMinutes":{"type":"integer","format":"int32","description":"Latest activity start in offset minutes relative to shift start time if startTimeIsRelativeToShiftStart == true else its based on midnight. Used if flexibleStartTime == true"},"exactStartTimeMinutes":{"type":"integer","format":"int32","description":"Exact activity start in offset minutes relative to shift start time if startTimeIsRelativeToShiftStart == true else its based on midnight. Used if flexibleStartTime == false"},"startTimeIncrementMinutes":{"type":"integer","format":"int32","description":"Increment in offset minutes that would contribute to different possible start times for the activity"},"countsAsPaidTime":{"type":"boolean","description":"Whether the activity is paid"},"countsAsContiguousWorkTime":{"type":"boolean","description":"Whether the activity duration is counted towards contiguous work time"},"minimumLengthFromShiftStartMinutes":{"type":"integer","format":"int32","description":"The minimum duration between shift start and shift item (e.g., break or meal) start in minutes"},"minimumLengthFromShiftEndMinutes":{"type":"integer","format":"int32","description":"The minimum duration between shift item (e.g., break or meal) end and shift end in minutes"}}},"CreateWorkPlanShift":{"type":"object","required":["name"],"properties":{"name":{"type":"string","description":"Name of the shift"},"days":{"description":"Days of the week applicable for this shift","$ref":"#/definitions/SetWrapperDayOfWeek"},"flexibleStartTime":{"type":"boolean","description":"Whether the start time of the shift is flexible"},"exactStartTimeMinutesFromMidnight":{"type":"integer","format":"int32","description":"Exact start time of the shift defined as offset minutes from midnight. Used if flexibleStartTime == false"},"earliestStartTimeMinutesFromMidnight":{"type":"integer","format":"int32","description":"Earliest start time of the shift defined as offset minutes from midnight. Used if flexibleStartTime == true"},"latestStartTimeMinutesFromMidnight":{"type":"integer","format":"int32","description":"Latest start time of the shift defined as offset minutes from midnight. Used if flexibleStartTime == true"},"constrainStopTime":{"type":"boolean","description":"Whether the latest stop time constraint for the shift is enabled.  Deprecated, use constrainLatestStopTime instead"},"constrainLatestStopTime":{"type":"boolean","description":"Whether the latest stop time constraint for the shift is enabled"},"latestStopTimeMinutesFromMidnight":{"type":"integer","format":"int32","description":"Latest stop time of the shift defined as offset minutes from midnight. Used if constrainStopTime == true"},"constrainEarliestStopTime":{"type":"boolean","description":"Whether the earliest stop time constraint for the shift is enabled"},"earliestStopTimeMinutesFromMidnight":{"type":"integer","format":"int32","description":"This is the earliest time a shift can end"},"startIncrementMinutes":{"type":"integer","format":"int32","description":"Increment in offset minutes that would contribute to different possible start times for the shift. Used if flexibleStartTime == true"},"flexiblePaidTime":{"type":"boolean","description":"Whether the paid time setting for the shift is flexible"},"exactPaidTimeMinutes":{"type":"integer","format":"int32","description":"Exact paid time in minutes configured for the shift. Used if flexiblePaidTime == false"},"minimumPaidTimeMinutes":{"type":"integer","format":"int32","description":"Minimum paid time in minutes configured for the shift. Used if flexiblePaidTime == true"},"maximumPaidTimeMinutes":{"type":"integer","format":"int32","description":"Maximum paid time in minutes configured for the shift. Used if flexiblePaidTime == true"},"constrainContiguousWorkTime":{"type":"boolean","description":"Whether the contiguous time constraint for the shift is enabled"},"minimumContiguousWorkTimeMinutes":{"type":"integer","format":"int32","description":"Minimum contiguous time in minutes configured for the shift. Used if constrainContiguousWorkTime == true"},"maximumContiguousWorkTimeMinutes":{"type":"integer","format":"int32","description":"Maximum contiguous time in minutes configured for the shift. Used if constrainContiguousWorkTime == true"},"constrainDayOff":{"type":"boolean","description":"Whether day off rule is enabled"},"dayOffRule":{"type":"string","description":"The day off rule for agents to have next day off or previous day off. used if constrainDayOff = true","enum":["NextDayOff","PreviousDayOff"]},"activities":{"type":"array","description":"Activities configured for this shift","items":{"$ref":"#/definitions/CreateWorkPlanActivity"}}}},"CopyWorkPlan":{"type":"object","required":["name"],"properties":{"name":{"type":"string","description":"Name of the copied work plan"}}},"DateRangeWithOptionalEnd":{"type":"object","required":["startBusinessUnitDate"],"properties":{"startBusinessUnitDate":{"type":"string","format":"date","description":"The start date for work plan rotation or an agent, interpreted in the business unit's time zone. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"},"endBusinessUnitDate":{"type":"string","format":"date","description":"The end date for work plan rotation or an agent, interpreted in the business unit's time zone. Null denotes open ended date range. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"}}},"WorkPlanPatternResponse":{"type":"object","properties":{"workPlans":{"type":"array","description":"List of work plans in order of rotation on a weekly basis","items":{"$ref":"#/definitions/WorkPlanReference"}}}},"WorkPlanRotationAgentResponse":{"type":"object","properties":{"user":{"description":"The user associated with this work plan rotation","$ref":"#/definitions/UserReference"},"dateRange":{"description":"The date range to which this agent is effective in the work plan rotation","$ref":"#/definitions/DateRangeWithOptionalEnd"},"position":{"type":"integer","format":"int32","description":"Start position of the work plan in the pattern for this agent in the work plan rotation. Position value starts from 0"}}},"WorkPlanRotationResponse":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"enabled":{"type":"boolean","description":"Whether the work plan rotation is enabled for scheduling"},"dateRange":{"description":"The date range to which this work plan rotation applies","$ref":"#/definitions/DateRangeWithOptionalEnd"},"pattern":{"description":"Pattern with ordered list of work plans that rotate on a weekly basis","$ref":"#/definitions/WorkPlanPatternResponse"},"agentCount":{"type":"integer","format":"int32","description":"Number of agents in this work plan rotation"},"agents":{"type":"array","description":"Agents in this work plan rotation. Populate with expand=agents for GET WorkPlanRotationsList (defaults to empty list)","items":{"$ref":"#/definitions/WorkPlanRotationAgentResponse"}},"metadata":{"description":"Version metadata for this work plan rotation","$ref":"#/definitions/WfmVersionedEntityMetadata"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"AddWorkPlanRotationAgentRequest":{"type":"object","required":["dateRange","position","userId"],"properties":{"userId":{"type":"string","description":"The ID of an agent in this work plan rotation"},"dateRange":{"description":"The date range to which this agent is effective in the work plan rotation","$ref":"#/definitions/DateRangeWithOptionalEnd"},"position":{"type":"integer","format":"int32","description":"Start position of the work plan in the pattern for this agent in the work plan rotation. Position value starts from 0"}}},"AddWorkPlanRotationRequest":{"type":"object","required":["dateRange","name","pattern"],"properties":{"name":{"type":"string","description":"Name of this work plan rotation"},"dateRange":{"description":"The date range to which this work plan rotation applies","$ref":"#/definitions/DateRangeWithOptionalEnd"},"agents":{"type":"array","description":"Agents in this work plan rotation","items":{"$ref":"#/definitions/AddWorkPlanRotationAgentRequest"}},"pattern":{"description":"Pattern with list of work plan IDs that rotate on a weekly basis","$ref":"#/definitions/WorkPlanPatternRequest"}}},"WorkPlanPatternRequest":{"type":"object","required":["workPlanIds"],"properties":{"workPlanIds":{"type":"array","description":"List of work plan IDs in order of rotation on a weekly basis. Values in the list cannot be null or empty","items":{"type":"string"}}}},"WorkPlanRotationListResponse":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/WorkPlanRotationResponse"}}}},"CopyWorkPlanRotationRequest":{"type":"object","required":["name"],"properties":{"name":{"type":"string","description":"Name to apply to the new copy of the work plan rotation"}}},"UpdateWorkPlanRotationAgentRequest":{"type":"object","required":["userId"],"properties":{"userId":{"type":"string","description":"The ID of an agent in this work plan rotation"},"dateRange":{"description":"The date range to which this agent is effective in the work plan rotation","$ref":"#/definitions/DateRangeWithOptionalEnd"},"position":{"type":"integer","format":"int32","description":"Start position of the work plan in the pattern for this agent in the work plan rotation. Position value starts from 0"},"delete":{"type":"boolean","description":"If marked true for this agent when updating, then this agent will be removed from this work plan rotation"}}},"UpdateWorkPlanRotationRequest":{"type":"object","required":["metadata"],"properties":{"name":{"type":"string","description":"Name of this work plan rotation"},"enabled":{"type":"boolean","description":"Whether the work plan rotation is enabled for scheduling"},"dateRange":{"description":"The date range to which this work plan rotation applies","$ref":"#/definitions/DateRangeWithOptionalEnd"},"agents":{"type":"array","description":"Agents in this work plan rotation","items":{"$ref":"#/definitions/UpdateWorkPlanRotationAgentRequest"}},"pattern":{"description":"Pattern with list of work plan IDs that rotate on a weekly basis","$ref":"#/definitions/WorkPlanPatternRequest"},"metadata":{"description":"Version metadata for this work plan rotation","$ref":"#/definitions/WfmVersionedEntityMetadata"}}},"ActivityPlanJobException":{"type":"object","required":["exceptionType","occurrences"],"properties":{"exceptionType":{"type":"string","description":"The type of error","enum":["UnscheduledAttendees","SessionsNotDeleted"]},"occurrences":{"type":"array","description":"The occurrences in which this error occurred","items":{"$ref":"#/definitions/ActivityPlanOccurrenceReference"}}}},"ActivityPlanJobListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/ActivityPlanJobResponse"}}}},"ActivityPlanJobResponse":{"type":"object","required":["activityPlan","exceptions","status","type"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"activityPlan":{"description":"The activity plan associated with this job","$ref":"#/definitions/ActivityPlanReference"},"status":{"type":"string","description":"The status of the job","enum":["Processing","Complete","Error"]},"exceptions":{"type":"array","description":"The list of exceptions that occurred while running this activity plan job. These are exceptions that affect individual occurrences but didn't prevent the job from completing","items":{"$ref":"#/definitions/ActivityPlanJobException"}},"error":{"description":"Error details if status == 'Error'. These are errors that caused the job to fail to complete","$ref":"#/definitions/ErrorBody"},"occurrence":{"description":"The occurrence associated with this job if type == 'DeleteOccurrence'","$ref":"#/definitions/ActivityPlanOccurrenceReference"},"type":{"type":"string","description":"The type of the job","enum":["RunPlan","DeleteOccurrence"]},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"ActivityPlanOccurrenceReference":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"ActivityPlanReference":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"ActivityPlanListItem":{"type":"object","required":["activityCode","createdBy","createdDate","description","modifiedBy","modifiedDate","name","optimizationObjective","state","type"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string","description":"The name of the activity plan"},"managementUnits":{"type":"array","description":"The management units to which this activity plan applies. Empty list or null means this activity plan applies to all management units in the business unit","items":{"$ref":"#/definitions/ManagementUnitReference"}},"description":{"type":"string","description":"The description of this activity plan"},"activityCode":{"description":"The activity code to which this activity plan applies. Note: It is recommended to load and cache the entire list of activity codes rather than look up individual codes","$ref":"#/definitions/ActivityCodeReference"},"type":{"type":"string","description":"The type of the activity plan","enum":["Individual","Group"]},"optimizationObjective":{"type":"string","description":"The optimization objective of this activity plan","enum":["FavorServiceGoals","FavorSchedulingAll"]},"recurrenceSettings":{"description":"Recurrence settings for this activity plan","$ref":"#/definitions/RecurrenceSettings"},"state":{"type":"string","description":"The state of this activity plan","enum":["Active","Inactive"]},"lastRunDate":{"type":"string","format":"date-time","description":"The date the activity plan was last run, in ISO-8601 format"},"lastRunBy":{"description":"The last user to run this activity plan","$ref":"#/definitions/UserReference"},"createdDate":{"type":"string","format":"date-time","description":"The date the activity plan was created, in ISO-8601 format"},"createdBy":{"description":"The user who created this activity plan","$ref":"#/definitions/UserReference"},"modifiedDate":{"type":"string","format":"date-time","description":"The date the activity plan was modified, in ISO-8601 format"},"modifiedBy":{"description":"The last user to modify this activity plan","$ref":"#/definitions/UserReference"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"ActivityPlanListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/ActivityPlanListItem"}}}},"RecurrenceEndSettings":{"type":"object","properties":{"lastDate":{"type":"string","format":"date-time","description":"The end date of the recurrence for the activity plan, in ISO-8601 format. Only one of lastDate or noEndDate may be set"},"noEndDate":{"type":"boolean","description":"Whether this activity plan should continue indefinitely. If set to true, lastDate must not be set"}}},"RecurrencePeriod":{"type":"object","required":["granularity","magnitude"],"properties":{"magnitude":{"type":"integer","format":"int32","description":"The period of the activity plan in granularity units"},"granularity":{"type":"string","description":"The granularity unit to interpret the period of this activity plan","enum":["Days","Weeks"]}}},"RecurrenceSettings":{"type":"object","required":["endAfter","minimumTimeBetweenOccurrences","recurrencePeriod"],"properties":{"recurrencePeriod":{"description":"The recurrence period of the activity plan","$ref":"#/definitions/RecurrencePeriod"},"minimumTimeBetweenOccurrences":{"description":"Constraint indicating the minimum time in hours between recurrences of the activity plan","$ref":"#/definitions/RecurrencePeriod"},"endAfter":{"description":"Settings controlling when to end the recurrence for the activity plan","$ref":"#/definitions/RecurrenceEndSettings"}}},"ActivityPlanAbandonRateImpactOverride":{"type":"object","required":["increaseByPercent"],"properties":{"increaseByPercent":{"type":"number","format":"double","description":"Allowed abandon rate increase percent, from 0.0 to 100.0"}}},"ActivityPlanAsaImpactOverride":{"type":"object","required":["increaseByPercent"],"properties":{"increaseByPercent":{"type":"number","format":"double","description":"Allowed average speed of answer increase percent, from 0.0 to 100.0"}}},"ActivityPlanResponse":{"type":"object","required":["activityCode","countsAsPaidTime","createdBy","createdDate","description","facilitated","initialSchedulePeriod","lengthMinutes","modifiedBy","modifiedDate","name","optimizationObjective","state","transitionTimeMinutes","type"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string","description":"The name of the activity plan"},"managementUnits":{"type":"array","description":"The management units to which this activity plan applies. Empty list or null means this activity plan applies to the entire business unit","items":{"$ref":"#/definitions/ManagementUnitReference"}},"description":{"type":"string","description":"The description of this activity plan"},"activityCode":{"description":"The activity code associated with this activity plan. It is recommended to load and cache the entire list of activity codes rather than look up individual codes","$ref":"#/definitions/ActivityCodeReference"},"type":{"type":"string","description":"The type of the activity plan","enum":["Individual","Group"]},"initialSchedulePeriod":{"description":"The initial schedule period of the activity plan","$ref":"#/definitions/SchedulingPeriod"},"lengthMinutes":{"type":"integer","format":"int32","description":"The length of the activity in minutes"},"groupSettings":{"description":"Group settings for this activity plan","$ref":"#/definitions/GroupSettings"},"recurrenceSettings":{"description":"Recurrence settings for this activity plan","$ref":"#/definitions/RecurrenceSettings"},"attendeesSearchRule":{"description":"Attendee search rule for this activity plan","$ref":"#/definitions/UserSearchRule"},"facilitated":{"type":"boolean","description":"Whether the sessions created by this activity plan should be facilitated"},"facilitatorsSearchRule":{"description":"Facilitator search rule for this activity plan","$ref":"#/definitions/UserSearchRule"},"transitionTimeMinutes":{"type":"integer","format":"int32","description":"Transition time in minutes between facilitated sessions"},"serviceGoalImpactOverrides":{"description":"Allowable service goal impact override settings for this activity plan","$ref":"#/definitions/ActivityPlanServiceGoalImpactOverrides"},"optimizationObjective":{"type":"string","description":"The optimization objective of this activity plan","enum":["FavorServiceGoals","FavorSchedulingAll"]},"fixedAvailability":{"type":"array","description":"Fixed availability configuration for this activity plan","items":{"$ref":"#/definitions/FixedAvailability"}},"state":{"type":"string","description":"The state of this activity plan","enum":["Active","Inactive"]},"countsAsPaidTime":{"type":"boolean","description":"Whether the activity should count as paid time"},"createdDate":{"type":"string","format":"date-time","description":"The date the activity plan was created, in ISO-8601 format"},"createdBy":{"description":"The user who created this activity plan","$ref":"#/definitions/UserReference"},"modifiedDate":{"type":"string","format":"date-time","description":"The date the activity plan was modified, in ISO-8601 format"},"modifiedBy":{"description":"The last user to modify this activity plan","$ref":"#/definitions/UserReference"},"lastRunDate":{"type":"string","format":"date-time","description":"The date the activity plan was last run, in ISO-8601 format"},"lastRunBy":{"description":"The last user to run this activity plan","$ref":"#/definitions/UserReference"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"ActivityPlanServiceGoalImpactOverrides":{"type":"object","required":["abandonRate","averageSpeedOfAnswer","serviceLevel"],"properties":{"abandonRate":{"description":"Abandon rate service goal override for the associated activity plan","$ref":"#/definitions/ActivityPlanAbandonRateImpactOverride"},"serviceLevel":{"description":"Service level goal override for the associated activity plan","$ref":"#/definitions/ActivityPlanServiceLevelImpactOverride"},"averageSpeedOfAnswer":{"description":"Average speed of answer service goal override for the associated activity plan","$ref":"#/definitions/ActivityPlanAsaImpactOverride"}}},"ActivityPlanServiceLevelImpactOverride":{"type":"object","required":["decreaseByPercent"],"properties":{"decreaseByPercent":{"type":"number","format":"double","description":"Allowed service level decrease percent, from 0.0 to 100.0"}}},"AvailabilityRange":{"type":"object","required":["earliestStartMinutesFromMidnight","latestEndMinutesFromMidnight"],"properties":{"earliestStartMinutesFromMidnight":{"type":"integer","format":"int32","description":"The earliest time of day the activity can be scheduled to begin, in minutes from midnight in the configured time zone of the business unit"},"latestEndMinutesFromMidnight":{"type":"integer","format":"int32","description":"The latest time of day the activity can be scheduled to end, in minutes from midnight in the configured time zone of the business unit"}}},"FixedAvailability":{"type":"object","properties":{"availabilityRange":{"description":"The range of time of day the activity can be scheduled","$ref":"#/definitions/AvailabilityRange"},"dateRange":{"description":"The range of date for which the activity plan could be scheduled","$ref":"#/definitions/RequiredLocalDateRange"},"daysOfWeek":{"type":"array","description":"The days of week available for scheduling. Empty list or null means daysOfWeek is not considered","items":{"type":"string","enum":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]}}}},"GroupSettings":{"type":"object","properties":{"minimumGroupSize":{"type":"integer","format":"int32","description":"The minimum size of a group for a session"},"maximumGroupSize":{"type":"integer","format":"int32","description":"The maximum size of a group for a session"},"maximumTotalSessions":{"type":"integer","format":"int32","description":"The maximum total number of sessions"},"maximumConcurrentSessions":{"type":"integer","format":"int32","description":"The maximum number of sessions that can be scheduled concurrently"}}},"RequiredLocalDateRange":{"type":"object","required":["endDate","startDate"],"properties":{"startDate":{"type":"string","format":"date","description":"The inclusive start of a date range in yyyy-MM-dd format. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"},"endDate":{"type":"string","format":"date","description":"The inclusive end of a date range in yyyy-MM-dd format. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"}}},"SchedulingPeriod":{"type":"object","required":["earliestStartDate","latestEndDate"],"properties":{"earliestStartDate":{"type":"string","format":"date","description":"The earliest date the associated activity plan can begin, in YYYY-MM-DD format. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"},"latestEndDate":{"type":"string","format":"date","description":"The latest date the associated activity plan can end, in YYYY-MM-DD format. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"}}},"UserSearchRule":{"type":"object","required":["parts"],"properties":{"parts":{"type":"array","description":"The parts of this rule; the results of these are ANDed together.","items":{"$ref":"#/definitions/UserSearchRulePart"}}}},"UserSearchRulePart":{"type":"object","required":["ids","operation","selector"],"properties":{"operation":{"type":"string","description":"The operation for this part","enum":["Include","Exclude"]},"selector":{"type":"string","description":"The type of item being selected by this part","enum":["AcdSkill","User","Group","Queue","Division","ManagementUnit"]},"ids":{"type":"array","description":"The ids for the selector; the results of these are ORed together","uniqueItems":true,"items":{"type":"string"}}}},"CreateActivityPlanRequest":{"type":"object","required":["activityCodeId","countsAsPaidTime","initialSchedulePeriod","lengthMinutes","name","optimizationObjective","state","transitionTimeMinutes","type"],"properties":{"name":{"type":"string","description":"The name of the activity plan"},"managementUnitIds":{"type":"array","description":"The management units to which this activity plan applies. Empty list or null means this activity plan applies to the entire business unit","items":{"type":"string"}},"description":{"type":"string","description":"The description of the activity plan"},"activityCodeId":{"type":"string","description":"The activity code associated with the activity plan"},"type":{"type":"string","description":"The type of the activity plan","enum":["Individual","Group"]},"lengthMinutes":{"type":"integer","format":"int32","description":"The length in minutes of the activity plan"},"initialSchedulePeriod":{"description":"The initial scheduling period for the activity plan","$ref":"#/definitions/SchedulingPeriod"},"groupSettings":{"description":"Group settings for the activity plan","$ref":"#/definitions/GroupSettings"},"recurrenceSettings":{"description":"Settings controlling recurrence for the activity plan. If not set the activity plan will only occur once","$ref":"#/definitions/RecurrenceSettings"},"attendeesSearchRule":{"description":"Attendee search rule for this activity plan","$ref":"#/definitions/UserSearchRule"},"facilitated":{"type":"boolean","description":"Whether the sessions created by this activity plan should be facilitated"},"facilitatorsSearchRule":{"description":"Facilitator search rule for this activity plan","$ref":"#/definitions/UserSearchRule"},"transitionTimeMinutes":{"type":"integer","format":"int32","description":"Transition time in minutes between facilitated sessions"},"serviceGoalImpactOverrides":{"description":"Allowable service goal impact override settings for this activity plan. If not set the business unit setting will be used","$ref":"#/definitions/ActivityPlanServiceGoalImpactOverrides"},"optimizationObjective":{"type":"string","description":"The optimization objective of this activity plan","enum":["FavorServiceGoals","FavorSchedulingAll"]},"state":{"type":"string","description":"The state of this activity plan","enum":["Active","Inactive"]},"countsAsPaidTime":{"type":"boolean","description":"Whether the activity should count as paid time"},"fixedAvailability":{"type":"array","description":"Fixed availability configuration for the activity plan","items":{"$ref":"#/definitions/FixedAvailability"}}}},"ListWrapperFixedAvailability":{"type":"object","properties":{"values":{"type":"array","items":{"$ref":"#/definitions/FixedAvailability"}}}},"UpdateActivityPlanRequest":{"type":"object","properties":{"name":{"type":"string","description":"The name of the activity plan"},"description":{"type":"string","description":"The description of the activity plan"},"groupSettings":{"description":"Group settings for the activity plan","$ref":"#/definitions/ValueWrapperGroupSettings"},"attendeesSearchRule":{"description":"Attendee search rule for this activity plan","$ref":"#/definitions/ValueWrapperUserSearchRule"},"facilitatorsSearchRule":{"description":"Facilitator search rule for this activity plan","$ref":"#/definitions/ValueWrapperUserSearchRule"},"transitionTimeMinutes":{"type":"integer","format":"int32","description":"Transition time in minutes between facilitated sessions"},"serviceGoalImpactOverrides":{"description":"Allowable service goal impact override settings for this activity plan","$ref":"#/definitions/ValueWrapperActivityPlanServiceGoalImpactOverrides"},"optimizationObjective":{"type":"string","description":"The optimization objective of this activity plan","enum":["FavorServiceGoals","FavorSchedulingAll"]},"state":{"type":"string","description":"The state of this activity plan","enum":["Active","Inactive"]},"fixedAvailability":{"description":"Fixed availability configuration for the activity plan","$ref":"#/definitions/ListWrapperFixedAvailability"}}},"ValueWrapperActivityPlanServiceGoalImpactOverrides":{"type":"object","properties":{"value":{"description":"The value for the associated field","$ref":"#/definitions/ActivityPlanServiceGoalImpactOverrides"}}},"ValueWrapperGroupSettings":{"type":"object","properties":{"value":{"description":"The value for the associated field","$ref":"#/definitions/GroupSettings"}}},"ValueWrapperUserSearchRule":{"type":"object","properties":{"value":{"description":"The value for the associated field","$ref":"#/definitions/UserSearchRule"}}},"ActivityPlanRunJobResponse":{"type":"object","required":["activityPlan","exceptions","status"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"activityPlan":{"description":"The activity plan associated with this job","$ref":"#/definitions/ActivityPlanReference"},"status":{"type":"string","description":"The status of the job","enum":["Processing","Complete","Error"]},"exceptions":{"type":"array","description":"The list of exceptions that occurred while running this activity plan job. These are exceptions that affect individual occurrences but didn't prevent the job from completing","items":{"$ref":"#/definitions/ActivityPlanJobException"}},"error":{"description":"Error details if status == 'Error'. These are errors that caused the job to fail to complete","$ref":"#/definitions/ErrorBody"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"AdherenceExplanationJob":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"type":{"type":"string","description":"The type of the adherence explanation job","enum":["AddExplanation","UpdateExplanation","QueryAgentExplanations","QueryBuExplanations"]},"status":{"type":"string","description":"The status of the adherence explanation job","enum":["Processing","Complete","Error"]},"adherenceExplanation":{"description":"The adherence explanation added or modified by the job once complete; may be null if status == 'Error'. Used if type is in [ 'AddExplanation', 'UpdateExplanation' ]","$ref":"#/definitions/AdherenceExplanationResponse"},"downloadUrl":{"type":"string","description":"A URL to fetch results of the job. Only set if status == 'Complete' and type is in [ 'QueryAgentExplanations', 'QueryBuExplanations' ]"},"error":{"description":"Error details if status == 'Error'","$ref":"#/definitions/ErrorBody"},"agentQueryResponseTemplate":{"description":"Schema template for deserializing data returned from the downloadUrl. Use if type == 'QueryAgentExplanations'","$ref":"#/definitions/AdherenceExplanationListingAgentQueryResponse"},"buQueryResponseTemplate":{"description":"Schema template for deserializing data returned from the downloadUrl. Use if type == 'QueryBuExplanations'","$ref":"#/definitions/AdherenceExplanationListingBuQueryResponse"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"AdherenceExplanationListingAgentQueryResponse":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/AdherenceExplanationResponse"}}}},"AdherenceExplanationListingBuQueryResponse":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/AdherenceExplanationResponse"}}}},"AdherenceExplanationResponse":{"type":"object","required":["agent","businessUnit","lengthMinutes","managementUnit","startDate","status","type"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"agent":{"description":"The agent to whom this adherence explanation applies","$ref":"#/definitions/UserReference"},"managementUnit":{"description":"The management unit to which the agent belonged at the time the adherence explanation was submitted","$ref":"#/definitions/ManagementUnitReference"},"businessUnit":{"description":"The business unit to which the agent belonged at the time the adherence explanation was submitted","$ref":"#/definitions/BusinessUnitReference"},"type":{"type":"string","description":"The type of the adherence explanation","enum":["Late"]},"status":{"type":"string","description":"The status of the adherence explanation","enum":["Pending","Approved","Denied"]},"startDate":{"type":"string","format":"date-time","description":"The start timestamp of the adherence explanation in ISO-8601 format"},"lengthMinutes":{"type":"integer","format":"int32","description":"The length of the adherence explanation in minutes"},"notes":{"type":"string","description":"Notes about the adherence explanation"},"reviewedBy":{"description":"The user who reviewed the adherence explanation, if applicable","$ref":"#/definitions/UserReference"},"reviewedDate":{"type":"string","format":"date-time","description":"The timestamp for when the adherence explanation was reviewed, if applicable. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"AdherenceExplanationAsyncResponse":{"type":"object","properties":{"job":{"description":"A reference to the job that was started by the request","$ref":"#/definitions/AdherenceExplanationJobReference"}}},"AdherenceExplanationJobReference":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"type":{"type":"string","description":"The type of the adherence explanation job","enum":["AddExplanation","UpdateExplanation","QueryAgentExplanations","QueryBuExplanations"]},"status":{"type":"string","description":"The status of the adherence explanation job","enum":["Processing","Complete","Error"]},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"AddAdherenceExplanationAdminRequest":{"type":"object","required":["lengthMinutes","startDate","type"],"properties":{"type":{"type":"string","description":"The type of the adherence explanation","enum":["Late"]},"startDate":{"type":"string","format":"date-time","description":"The start timestamp of the adherence explanation in ISO-8601 format"},"lengthMinutes":{"type":"integer","format":"int32","description":"The length of the adherence explanation in minutes"},"notes":{"type":"string","description":"Notes about the adherence explanation"},"status":{"type":"string","description":"The status of the adherence explanation","enum":["Pending","Approved","Denied"]}}},"AgentQueryAdherenceExplanationsResponse":{"type":"object","properties":{"job":{"description":"The asynchronous job handling the query","$ref":"#/definitions/AdherenceExplanationJobReference"},"result":{"description":"The result of the query. May come via notification","$ref":"#/definitions/AdherenceExplanationListingAgentQueryResponse"},"downloadUrl":{"type":"string","description":"The URL from which to download the result. May come via notification"}}},"AgentQueryAdherenceExplanationsRequest":{"type":"object","required":["endDate","startDate"],"properties":{"startDate":{"type":"string","format":"date-time","description":"The start date of the range to query. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"endDate":{"type":"string","format":"date-time","description":"The end date of the range to query. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"}}},"UpdateAdherenceExplanationStatusRequest":{"type":"object","properties":{"status":{"type":"string","description":"The status of the adherence explanation","enum":["Pending","Approved","Denied"]}}},"BuQueryAdherenceExplanationsResponse":{"type":"object","properties":{"job":{"description":"The asynchronous job handling the query","$ref":"#/definitions/AdherenceExplanationJobReference"},"result":{"description":"The result of the query. May come via notification","$ref":"#/definitions/AdherenceExplanationListingBuQueryResponse"},"downloadUrl":{"type":"string","description":"The URL from which to download the result. May come via notification"}}},"BuQueryAdherenceExplanationsRequest":{"type":"object","required":["endDate","startDate"],"properties":{"startDate":{"type":"string","format":"date-time","description":"The start date of the range to query. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"endDate":{"type":"string","format":"date-time","description":"The end date of the range to query. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"managementUnitIds":{"type":"array","description":"A filter for which management units to query. Leave empty or omit entirely for all management units in the business unit","items":{"type":"string"}},"agentIds":{"type":"array","description":"A filter for which agents within the business unit to query. Leave empty or omit entirely for all agents in the business unit (or management units if specified)","items":{"type":"string"}}}},"AddAdherenceExplanationAgentRequest":{"type":"object","required":["lengthMinutes","startDate","type"],"properties":{"type":{"type":"string","description":"The type of the adherence explanation","enum":["Late"]},"startDate":{"type":"string","format":"date-time","description":"The start timestamp of the adherence explanation in ISO-8601 format"},"lengthMinutes":{"type":"integer","format":"int32","description":"The length of the adherence explanation in minutes"},"notes":{"type":"string","description":"Notes about the adherence explanation"}}},"AdherenceExplanationListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/AdherenceExplanationResponse"}}}},"QueryAdherenceExplanationsResponse":{"type":"object","properties":{"job":{"description":"The asynchronous job handling the query","$ref":"#/definitions/AdherenceExplanationJobReference"},"result":{"description":"The result of the query. May come via notification","$ref":"#/definitions/AdherenceExplanationListing"},"downloadUrl":{"type":"string","description":"The URL from which to download the result. May come via notification"}}},"HistoricalAdherenceActuals":{"type":"object","properties":{"actualActivityCategory":{"type":"string","description":"Activity in which the user is actually engaged","enum":["OnQueueWork","Break","Meal","Meeting","OffQueueWork","TimeOff","Training","Unavailable","Unscheduled"]},"actualSecondaryPresenceLookupId":{"type":"string","description":"The lookup ID used to retrieve the actual secondary status from map of lookup ID to corresponding secondary presence ID"},"startOffsetSeconds":{"type":"integer","format":"int32","description":"Actual start offset in seconds relative to query start time"},"endOffsetSeconds":{"type":"integer","format":"int32","description":"Actual end offset in seconds relative to query start time"}}},"HistoricalAdherenceExceptionInfo":{"type":"object","properties":{"startOffsetSeconds":{"type":"integer","format":"int32","description":"Exception start offset in seconds relative to query start time"},"endOffsetSeconds":{"type":"integer","format":"int32","description":"Exception end offset in seconds relative to query start time"},"scheduledActivityCodeId":{"type":"string","description":"The ID of the scheduled activity code for this user"},"scheduledActivityCategory":{"type":"string","description":"Activity for which the user is scheduled","enum":["OnQueueWork","Break","Meal","Meeting","OffQueueWork","TimeOff","Training","Unavailable","Unscheduled"]},"scheduledSecondaryPresenceLookupIds":{"type":"array","description":"The lookup IDs used to retrieve the scheduled secondary statuses from map of lookup ID to corresponding secondary presence ID","uniqueItems":true,"items":{"type":"string"}},"actualActivityCodeId":{"type":"string","description":"The ID of the actual activity code for this user"},"actualActivityCategory":{"type":"string","description":"Activity for which the user is actually engaged","enum":["OnQueueWork","Break","Meal","Meeting","OffQueueWork","TimeOff","Training","Unavailable","Unscheduled"]},"systemPresence":{"type":"string","description":"Actual underlying system presence value","enum":["Available","Away","Busy","Offline","Idle","OnQueue","Meal","Training","Meeting","Break"]},"routingStatus":{"type":"string","description":"Actual underlying routing status, used to determine whether a user is actually in adherence when OnQueue","enum":["OFF_QUEUE","IDLE","INTERACTING","NOT_RESPONDING","COMMUNICATING"]},"impact":{"type":"string","description":"The impact of the current adherence state for this user","enum":["Positive","Negative","Neutral","Unknown"]},"secondaryPresenceLookupId":{"type":"string","description":"The lookup ID used to retrieve the actual secondary status from map of lookup ID to corresponding secondary presence ID"}}},"WfmHistoricalAdherenceBulkJobReference":{"type":"object","properties":{"id":{"type":"string","description":"The ID of the historical adherence bulk job to listen for via notification or query using the jobs route"},"status":{"type":"string","description":"The status of the historical adherence bulk job","enum":["Processing","Complete","Error"]},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"WfmHistoricalAdherenceBulkResponse":{"type":"object","properties":{"job":{"description":"A reference to the job that was started by the request","$ref":"#/definitions/WfmHistoricalAdherenceBulkJobReference"},"downloadUrls":{"type":"array","description":"The uri list to GET the results of the Historical Adherence query. This field is populated only if query state is Complete","items":{"type":"string"}},"downloadResult":{"description":"Results will always come via downloadUrls; however the schema is included for documentation","$ref":"#/definitions/WfmHistoricalAdherenceBulkResult"}}},"WfmHistoricalAdherenceBulkResult":{"type":"object","properties":{"startDate":{"type":"string","format":"date-time","description":"Beginning of the date range for this result in ISO-8601 format"},"endDate":{"type":"string","format":"date-time","description":"End of the date range for this result in ISO-8601 format"},"managementUnitId":{"type":"string","description":"The ID of the management unit for this result"},"userResults":{"type":"array","description":"The individual results for each user","items":{"$ref":"#/definitions/WfmHistoricalAdherenceBulkUserResult"}},"lookupIdToSecondaryPresenceId":{"type":"object","description":"Map of secondary presence lookup ID to corresponding secondary presence ID","additionalProperties":{"type":"string"}}}},"WfmHistoricalAdherenceBulkUserDayMetrics":{"type":"object","properties":{"dayStartOffsetSeconds":{"type":"integer","format":"int32","description":"Start of day offset in seconds relative to query start time"},"adherenceScheduleSeconds":{"type":"integer","format":"int32","description":"Duration of schedule in seconds included for adherence percentage calculation"},"conformanceScheduleSeconds":{"type":"integer","format":"int32","description":"Total scheduled duration in seconds for OnQueue activities"},"conformanceActualSeconds":{"type":"integer","format":"int32","description":"Total actually worked duration in seconds for OnQueue activities"},"exceptionCount":{"type":"integer","format":"int32","description":"Total number of adherence exceptions for this user"},"exceptionDurationSeconds":{"type":"integer","format":"int32","description":"Total duration in seconds of adherence exceptions for this user"},"impactSeconds":{"type":"integer","format":"int32","description":"The impact duration in seconds of current adherence state for this user"},"scheduleLengthSeconds":{"type":"integer","format":"int32","description":"Total duration in seconds for all scheduled activities"},"actualLengthSeconds":{"type":"integer","format":"int32","description":"Total duration in seconds for all actually worked activities"},"adherencePercentage":{"type":"number","format":"double","description":"Total adherence percentage for this user, in the scale of 0 - 100"},"conformancePercentage":{"type":"number","format":"double","description":"Total conformance percentage for this user, in the scale of 0 - 100. Conformance percentage can be greater than 100 when the actual on queue time is greater than the scheduled on queue time for the same period."}}},"WfmHistoricalAdherenceBulkUserResult":{"type":"object","properties":{"userId":{"type":"string","description":"The ID of the user for whom the adherence is queried"},"adherencePercentage":{"type":"number","format":"double","description":"Adherence percentage for this user, in the scale of 0 - 100"},"conformancePercentage":{"type":"number","format":"double","description":"Conformance percentage for this user, in the scale of 0 - 100. Conformance percentage can be greater than 100 when the actual on queue time is greater than the scheduled on queue time for the same period."},"impact":{"type":"string","description":"The impact of the current adherence state for this user","enum":["Positive","Negative","Neutral","Unknown"]},"exceptionInfo":{"type":"array","description":"List of adherence exceptions for this user","items":{"$ref":"#/definitions/HistoricalAdherenceExceptionInfo"}},"actuals":{"type":"array","description":"List of adherence actuals for this user","items":{"$ref":"#/definitions/HistoricalAdherenceActuals"}},"dayMetrics":{"type":"array","description":"Adherence and conformance metrics for days in query range","items":{"$ref":"#/definitions/WfmHistoricalAdherenceBulkUserDayMetrics"}}}},"WfmHistoricalAdherenceBulkItem":{"type":"object","required":["endDate","managementUnitId","startDate"],"properties":{"managementUnitId":{"type":"string","description":"The ID of the management unit to query"},"startDate":{"type":"string","format":"date-time","description":"Beginning of the date range to query in ISO-8601 format"},"endDate":{"type":"string","format":"date-time","description":"End of the date range to query in ISO-8601 format"},"userIds":{"type":"array","description":"The IDs of the users to query. If not included, will query every user in the management unit","uniqueItems":true,"items":{"type":"string"}},"includeExceptions":{"type":"boolean","description":"Whether user exceptions should be returned as part of the results. Defaults to false if not specified."},"includeActuals":{"type":"boolean","description":"Whether user actual activities should be returned as part of the results. Defaults to false if not specified."}}},"WfmHistoricalAdherenceBulkQuery":{"type":"object","required":["items","timeZone"],"properties":{"items":{"type":"array","description":"The historical adherence items to query","items":{"$ref":"#/definitions/WfmHistoricalAdherenceBulkItem"}},"timeZone":{"type":"string","description":"The time zone, in olson format, to use in defining days when computing adherence. The results will be returned as UTC timestamps regardless of the time zone input."}}},"HistoricalAdherenceDayMetrics":{"type":"object","properties":{"dayStartOffsetSecs":{"type":"integer","format":"int32","description":"Start of day offset in seconds relative to query start time"},"adherenceScheduleSecs":{"type":"integer","format":"int32","description":"Duration of schedule in seconds included for adherence percentage calculation"},"conformanceScheduleSecs":{"type":"integer","format":"int32","description":"Total scheduled duration in seconds for OnQueue activities"},"conformanceActualSecs":{"type":"integer","format":"int32","description":"Total actually worked duration in seconds for OnQueue activities"},"exceptionCount":{"type":"integer","format":"int32","description":"Total number of adherence exceptions for this user"},"exceptionDurationSecs":{"type":"integer","format":"int32","description":"Total duration in seconds of adherence exceptions for this user"},"impactSeconds":{"type":"integer","format":"int32","description":"The impact duration in seconds of current adherence state for this user"},"scheduleLengthSecs":{"type":"integer","format":"int32","description":"Total duration in seconds for all scheduled activities"},"actualLengthSecs":{"type":"integer","format":"int32","description":"Total duration in seconds for all actually worked activities"},"adherencePercentage":{"type":"number","format":"double","description":"Total adherence percentage for this user, in the scale of 0 - 100"},"conformancePercentage":{"type":"number","format":"double","description":"Total conformance percentage for this user, in the scale of 0 - 100. Conformance percentage can be greater than 100 when the actual on queue time is greater than the scheduled on queue time for the same period."}}},"HistoricalAdherenceQueryResult":{"type":"object","properties":{"userId":{"type":"string","description":"The ID of the user for whom the adherence is queried"},"managementUnitId":{"type":"string","description":"The ID of the management unit of the user for whom the adherence is queried"},"startDate":{"type":"string","format":"date-time","description":"Beginning of the date range that was queried, in ISO-8601 format"},"endDate":{"type":"string","format":"date-time","description":"End of the date range that was queried, in ISO-8601 format. If it was not set, end date will be set to the queried time"},"adherencePercentage":{"type":"number","format":"double","description":"Adherence percentage for this user, in the scale of 0 - 100"},"conformancePercentage":{"type":"number","format":"double","description":"Conformance percentage for this user, in the scale of 0 - 100. Conformance percentage can be greater than 100 when the actual on queue time is greater than the scheduled on queue time for the same period."},"impact":{"type":"string","description":"The impact of the current adherence state for this user","enum":["Positive","Negative","Neutral","Unknown"]},"exceptionInfo":{"type":"array","description":"List of adherence exceptions for this user","items":{"$ref":"#/definitions/HistoricalAdherenceExceptionInfo"}},"dayMetrics":{"type":"array","description":"Adherence and conformance metrics for days in query range","items":{"$ref":"#/definitions/HistoricalAdherenceDayMetrics"}},"actualsEndDate":{"type":"string","format":"date-time","description":"The end date of the actual activities in ISO-8601 format."},"actuals":{"type":"array","description":"List of actual activity with offset for this user","items":{"$ref":"#/definitions/HistoricalAdherenceActuals"}}}},"WfmHistoricalAdherenceResponse":{"type":"object","properties":{"id":{"type":"string","description":"The query ID to listen for"},"downloadUrl":{"type":"string","description":"Deprecated. Use downloadUrls instead."},"downloadResult":{"description":"Result will always come via downloadUrls; however the schema is included for documentation","$ref":"#/definitions/WfmHistoricalAdherenceResultWrapper"},"downloadUrls":{"type":"array","description":"The uri list to GET the results of the Historical Adherence query. For notification purposes only","items":{"type":"string"}},"queryState":{"type":"string","description":"The state of the adherence query","enum":["Processing","Complete","Error"]}}},"WfmHistoricalAdherenceResultWrapper":{"type":"object","properties":{"entityId":{"type":"string","description":"The operation ID of the historical adherence query"},"data":{"type":"array","description":"The list of historical adherence query results","items":{"$ref":"#/definitions/HistoricalAdherenceQueryResult"}},"lookupIdToSecondaryPresenceId":{"type":"object","description":"Map of secondary presence lookup ID to corresponding secondary presence ID","additionalProperties":{"type":"string"}}}},"WfmHistoricalAdherenceQueryForUsers":{"type":"object","required":["startDate","timeZone","userIds"],"properties":{"startDate":{"type":"string","format":"date-time","description":"Beginning of the date range to query in ISO-8601 format"},"endDate":{"type":"string","format":"date-time","description":"End of the date range to query in ISO-8601 format. If it is not set, end date will be set to current time"},"timeZone":{"type":"string","description":"The time zone, in olson format, to use in defining days when computing adherence. The results will be returned as UTC timestamps regardless of the time zone input."},"userIds":{"type":"array","description":"The userIds to report on","uniqueItems":true,"items":{"type":"string"}},"includeExceptions":{"type":"boolean","description":"Whether user exceptions should be returned as part of the results"}}},"WfmHistoricalAdherenceQuery":{"type":"object","required":["startDate"],"properties":{"startDate":{"type":"string","format":"date-time","description":"Beginning of the date range to query in ISO-8601 format"},"endDate":{"type":"string","format":"date-time","description":"End of the date range to query in ISO-8601 format. If it is not set, end date will be set to current time"},"timeZone":{"type":"string","description":"The time zone, in olson format, to use in defining days when computing adherence. The results will be returned as UTC timestamps regardless of the time zone input."},"userIds":{"type":"array","description":"The userIds to report on. If null or not set, adherence will be computed for all the users in management unit or requested teamIds","uniqueItems":true,"items":{"type":"string"}},"includeExceptions":{"type":"boolean","description":"Whether user exceptions should be returned as part of the results"},"teamIds":{"type":"array","description":"The teamIds to report on. If null or not set, adherence will be computed for requested users if applicable or otherwise all users in the management unit. Note: If teamIds is also specified, only adherence for users in the requested teams will be returned","uniqueItems":true,"items":{"type":"string"}}}},"WfmHistoricalAdherenceQueryForTeams":{"type":"object","required":["startDate","timeZone"],"properties":{"startDate":{"type":"string","format":"date-time","description":"Beginning of the date range to query in ISO-8601 format"},"endDate":{"type":"string","format":"date-time","description":"End of the date range to query in ISO-8601 format. If it is not set, end date will be set to current time"},"timeZone":{"type":"string","description":"The time zone, in olson format, to use in defining days when computing adherence. The results will be returned as UTC timestamps regardless of the time zone input."},"userIds":{"type":"array","description":"The userIds to report on. If null or not set, adherence will be computed for all the users in management unit or requested teamIds","uniqueItems":true,"items":{"type":"string"}},"includeExceptions":{"type":"boolean","description":"Whether user exceptions should be returned as part of the results"}}},"ActivityCodeSummary":{"type":"object","required":["id"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object."},"name":{"type":"string"},"secondaryPresences":{"type":"array","description":"The secondary presences of this activity code.","items":{"$ref":"#/definitions/SecondaryPresence"}},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"RealTimeAdherenceExplanation":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"startDate":{"type":"string","format":"date-time","description":"The start timestamp of the adherence explanation in ISO-8601 format"},"lengthMinutes":{"type":"integer","format":"int32","description":"The length of the adherence explanation in minutes"},"status":{"type":"string","description":"The status of the adherence explanation","enum":["Pending","Approved","Denied"]},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"TeamReference":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"UserScheduleAdherence":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"user":{"description":"The user for whom this status applies","readOnly":true,"$ref":"#/definitions/UserReference"},"businessUnit":{"description":"The business unit to which this user belongs","readOnly":true,"$ref":"#/definitions/BusinessUnitReference"},"managementUnit":{"description":"The management unit to which this user belongs","readOnly":true,"$ref":"#/definitions/ManagementUnitReference"},"team":{"description":"The team to which this user belongs","readOnly":true,"$ref":"#/definitions/TeamReference"},"scheduledActivityCategory":{"type":"string","description":"Activity for which the user is scheduled","readOnly":true,"enum":["OnQueueWork","Break","Meal","Meeting","OffQueueWork","TimeOff","Training","Unavailable","Unscheduled"]},"scheduledActivityCode":{"description":"Activity code for which the user is currently scheduled","readOnly":true,"$ref":"#/definitions/ActivityCodeSummary"},"systemPresence":{"type":"string","description":"Actual underlying system presence value","readOnly":true,"enum":["Available","Away","Busy","Offline","Idle","OnQueue","Meal","Training","Meeting","Break"]},"organizationSecondaryPresenceId":{"type":"string","description":"Organization Secondary Presence Id.","readOnly":true},"routingStatus":{"type":"string","description":"Actual underlying routing status, used to determine whether a user is actually in adherence when OnQueue","readOnly":true,"enum":["OFF_QUEUE","IDLE","INTERACTING","NOT_RESPONDING","COMMUNICATING"]},"actualActivityCategory":{"type":"string","description":"Activity in which the user is actually engaged","readOnly":true,"enum":["OnQueueWork","Break","Meal","Meeting","OffQueueWork","TimeOff","Training","Unavailable","Unscheduled"]},"isOutOfOffice":{"type":"boolean","description":"Whether the user is marked OutOfOffice","readOnly":true},"adherenceState":{"type":"string","description":"The user's current adherence state","readOnly":true,"enum":["InAdherence","OutOfAdherence","Unscheduled","Unknown","Ignored","Explained"]},"impact":{"type":"string","description":"The impact of the user's current adherenceState","readOnly":true,"enum":["Positive","Negative","Neutral","Unknown"]},"adherenceExplanation":{"description":"Currently applicable explanation for the adherence state","readOnly":true,"$ref":"#/definitions/RealTimeAdherenceExplanation"},"timeOfAdherenceChange":{"type":"string","format":"date-time","description":"Time when the user entered the current adherenceState in ISO-8601 format","readOnly":true},"presenceUpdateTime":{"type":"string","format":"date-time","description":"Time when presence was last updated. Used to calculate time in current status. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"activeQueues":{"type":"array","description":"The list of queues to which this user is joined","readOnly":true,"items":{"$ref":"#/definitions/QueueReference"}},"activeQueuesModifiedTime":{"type":"string","format":"date-time","description":"Time when the list of active queues for this user was last updated. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"removedFromManagementUnit":{"type":"boolean","description":"For notification purposes. Used to indicate that a user was removed from the management unit","readOnly":true},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"UserScheduleAdherenceListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/UserScheduleAdherence"}},"downloadUrl":{"type":"string","description":"The downloadUrl if the response is too large to send directly via http response","readOnly":true}}},"AgentPossibleWorkShiftsResponse":{"type":"object","properties":{"weekStartDate":{"type":"string","format":"date","description":"Start date of requested effective work plan. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"},"pattern":{"type":"array","description":"Each element is the ID of an effective work plan for a specific week","items":{"type":"integer","format":"int32"}},"weeklyPossibleWorkShifts":{"type":"array","description":"Each element is a weekly effective work plan that can be used for multiple weeks","items":{"$ref":"#/definitions/PossibleWorkShiftsForWeek"}},"schedulerIntervalLengthMinutes":{"type":"integer","format":"int32","description":"Number of minutes in each interval in the intervalScheduleProbabilities"},"timeZone":{"type":"string","description":"The time zone of the business unit"}}},"DailyPossibleShift":{"type":"object","properties":{"dayOfWeek":{"type":"string","description":"Day of the shift","enum":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"earliestShiftStartMinutesFromMidnight":{"type":"integer","format":"int32","description":"Minutes of the earliest shift start from midnight. Note that midnight is 12:00 am in the time zone specified in the timeZone field (in the top level of the response)"},"required":{"type":"boolean","description":"Whether this is a required shift"},"minimumPaidTimeMinutes":{"type":"integer","format":"int32","description":"Minimum paid time in minutes of this daily shift"},"maximumPaidTimeMinutes":{"type":"integer","format":"int32","description":"Maximum paid time in minutes of this daily shift"},"intervalScheduleProbabilities":{"type":"array","description":"The percentage of being scheduled in each interval between the earliest shift start and latest shift end. Range of the values: [0, 100].","items":{"type":"integer","format":"int32"}}}},"PossibleWorkShiftsForWeek":{"type":"object","properties":{"id":{"type":"integer","format":"int32","description":"ID of this possible weekly shift"},"dailyPossibleShifts":{"type":"array","description":"Daily shifts in this possible weekly shift","items":{"$ref":"#/definitions/DailyPossibleShift"}}}},"AgentPossibleWorkShiftsRequest":{"type":"object","required":["weekCount","weekStartDate"],"properties":{"weekStartDate":{"type":"string","format":"date","description":"Start date of requested effective work plan, day of week will be in line with business unit start day of week. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"},"weekCount":{"type":"integer","format":"int32","description":"Number of weeks for which to return possible work shifts"}}},"AlternativeShiftBuSettingsResponse":{"type":"object","required":["enabledGranularities","metadata","minMinutesBeforeStartTime","retainedActivityCategories"],"properties":{"enabledGranularities":{"type":"array","description":"The granularity at which alternative shifts is allowed. An empty list means Alternative Shifts is disabled","items":{"type":"string","enum":["Daily"]}},"minMinutesBeforeStartTime":{"type":"integer","format":"int32","description":"The minimum number of minutes before the start of a shift that an alternative shift can be automatically approved"},"retainedActivityCategories":{"type":"array","description":"Categories of activities that are required to remain at the same time slot for the alternative shifts offered. An empty list represents no retained activities","items":{"type":"string","enum":["Break","Meal","Meeting","OffQueueWork","TimeOff","Training","Unavailable"]}},"metadata":{"description":"Version metadata for this business unit's alternative shift settings","$ref":"#/definitions/WfmVersionedEntityMetadata"}}},"ListWrapperAlternativeShiftBuSettingsActivityCategory":{"type":"object","properties":{"values":{"type":"array","items":{"type":"string","enum":["Break","Meal","Meeting","OffQueueWork","TimeOff","Training","Unavailable"]}}}},"ListWrapperAlternativeShiftBuSettingsGranularity":{"type":"object","properties":{"values":{"type":"array","items":{"type":"string","enum":["Daily"]}}}},"UpdateAlternativeShiftBuSettingsRequest":{"type":"object","required":["metadata"],"properties":{"enabledGranularities":{"description":"The granularity at which alternative shifts is allowed. An empty list as the wrapped value will indicate alternative shifts is disabled","$ref":"#/definitions/ListWrapperAlternativeShiftBuSettingsGranularity"},"minMinutesBeforeStartTime":{"type":"integer","format":"int32","description":"The minimum number of minutes before the start of a shift that an alternative shift can be automatically approved"},"retainedActivityCategories":{"description":"Categories of activities that are required to remain at the same time slot for the alternative shifts offered. An empty list indicates no retained activities","$ref":"#/definitions/ListWrapperAlternativeShiftBuSettingsActivityCategory"},"metadata":{"description":"Version metadata for this business unit's alternative shift settings","$ref":"#/definitions/WfmVersionedEntityMetadata"}}},"AlternativeShiftAgentScheduledShift":{"type":"object","required":["activities","dayIndex","lengthMinutes","referenceKey","startDate"],"properties":{"dayIndex":{"type":"integer","format":"int32","description":"The number of days since start of schedule"},"referenceKey":{"type":"string","description":"A key generated for an offer to help facilitate alternative shift trading"},"startDate":{"type":"string","format":"date-time","description":"The start date of this shift in ISO-8601 format"},"lengthMinutes":{"type":"integer","format":"int32","description":"The length of this shift in minutes"},"activities":{"type":"array","description":"A list of activities in this shift","items":{"$ref":"#/definitions/BuAgentScheduleActivity"}}}},"AlternativeShiftBulkUpdateTradesResponseTemplate":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/AlternativeShiftTradeBulkUpdateTemplateItem"}}}},"AlternativeShiftOffersViewResponseTemplate":{"type":"object","required":["agentId","alternativeDays","businessUnitId","jobId","managementUnitId","offerWeekDate","schedule","shifts"],"properties":{"jobId":{"type":"string","description":"The unique identifier of the async list job that created this file"},"businessUnitId":{"type":"string","description":"The unique identifier of the business unit to which the user (agent) belongs at the time the offer is created"},"agentId":{"type":"string","description":"The unique identifier of the agent for whom the offer was made"},"managementUnitId":{"type":"string","description":"The unique identifier of the management unit to which the user (agent) belongs at the time the offer is created"},"schedule":{"description":"The existing schedule information associated with the offer","$ref":"#/definitions/AlternativeShiftScheduleLookup"},"offerWeekDate":{"type":"string","format":"date","description":"The first date of the week for the schedule we are querying in yyyy-MM-dd format. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"},"shifts":{"type":"array","description":"The shifts the agent is scheduled for at the time the offer is created","items":{"$ref":"#/definitions/AlternativeShiftAgentScheduledShift"}},"alternativeDays":{"type":"array","description":"The offered alternative shift days in this week at the time the offer is created","items":{"$ref":"#/definitions/AlternativeShiftAgentScheduledShift"}}}},"AlternativeShiftScheduleLookup":{"type":"object","required":["id","weekDate"],"properties":{"id":{"type":"string","description":"The unique identifier of the schedule"},"weekDate":{"type":"string","format":"date","description":"The start date for this schedule in yyyy-MM-dd. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"}}},"AlternativeShiftTradeBulkUpdateTemplateItem":{"type":"object","required":["metadata","state","tradeId"],"properties":{"tradeId":{"type":"string","description":"The ID of this alternative shift trade"},"state":{"type":"string","description":"The current state of this alternative shift trade request","enum":["Canceled","Denied","Expired","Submitted","Approved"]},"failureReason":{"type":"string","description":"The reason the update failed, if applicable","enum":["TransitionNotAllowed","NotAuthorized"]},"adminDateReviewed":{"type":"string","format":"date-time","description":"The timestamp of when the trade request was manually reviewed by an admin in ISO-8601 format"},"adminReviewedBy":{"description":"The admin who manually reviewed this alternative shift trade after system denial","$ref":"#/definitions/UserReference"},"metadata":{"description":"Version metadata for this alternative shift trade","$ref":"#/definitions/WfmVersionedEntityMetadata"}}},"AlternativeShiftTradeListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/AlternativeShiftTradeResponse"}}}},"AlternativeShiftTradeResponse":{"type":"object","required":["existingShifts","managementUnit","metadata","offeredShifts","schedule","shiftOfferJobId","state","user","violations"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"shiftOfferJobId":{"type":"string","description":"The job ID of the alternative shift offer listing, from which the trade was chosen"},"existingShifts":{"type":"array","description":"The existing shifts from the offer, may be empty","items":{"$ref":"#/definitions/AlternativeShiftAgentScheduledShift"}},"offeredShifts":{"type":"array","description":"The offered shifts from the offer, may be empty","items":{"$ref":"#/definitions/AlternativeShiftAgentScheduledShift"}},"schedule":{"description":"The existing schedule information associated with the trade","$ref":"#/definitions/AlternativeShiftScheduleLookup"},"managementUnit":{"description":"The management unit of this alternative shift trade request","$ref":"#/definitions/ManagementUnitReference"},"user":{"description":"The user who submitted the trade request","$ref":"#/definitions/UserReference"},"weekDate":{"type":"string","format":"date","description":"The start week date of the associated schedule in yyyy-MM-dd format. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"},"expirationDate":{"type":"string","format":"date-time","description":"The date when the trade will expire in ISO-8601 format. The trade cannot be approved after expiration"},"state":{"type":"string","description":"The state of this alternative shift trade","enum":["Canceled","Denied","Expired","Submitted","Approved"]},"processingStatus":{"type":"string","description":"The processing status of this alternative shift trade","enum":["Error","WaitingForScheduleUpdate","ScheduleUpdating","ScheduleUpdated","WaitingForReview","Reviewing"]},"systemDateReviewed":{"type":"string","format":"date-time","description":"The timestamp of when the trade request was reviewed by the system in ISO-8601 format"},"adminDateReviewed":{"type":"string","format":"date-time","description":"The timestamp of when the trade request was reviewed by an admin in ISO-8601 format"},"adminReviewedBy":{"description":"The admin who reviewed this alternative shift trade after system denial","$ref":"#/definitions/UserReference"},"violations":{"type":"array","description":"A list of trade match violations","items":{"type":"string","enum":["ServiceGoalsNotMet"]}},"metadata":{"description":"Version metadata for this alternative shift trade","$ref":"#/definitions/WfmVersionedEntityMetadata"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"AlternativeShiftTradesViewResponseTemplate":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/AlternativeShiftTradeResponse"}}}},"BuAgentScheduleActivity":{"type":"object","properties":{"startDate":{"type":"string","format":"date-time","description":"The start date/time of this activity. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"lengthMinutes":{"type":"integer","format":"int32","description":"The length of this activity in minutes"},"description":{"type":"string","description":"The description of this activity"},"activityCodeId":{"type":"string","description":"The ID of the activity code associated with this activity"},"paid":{"type":"boolean","description":"Whether this activity is paid"},"payableMinutes":{"type":"integer","format":"int32","description":"Payable minutes for this activity"},"timeOffRequestId":{"type":"string","description":"The ID of the time off request associated with this activity, if applicable"},"timeOffRequestSyncVersion":{"type":"integer","format":"int32","description":"The sync version of the partial day time off request for which the scheduled activity is associated, if applicable"},"externalActivityId":{"type":"string","description":"The ID of the external activity associated with this activity, if applicable"},"externalActivityType":{"type":"string","description":"The type of the external activity associated with this activity, if applicable","enum":["ActivityPlan","Coaching","Learning"]}}},"BuAlternativeShiftJobResponse":{"type":"object","required":["status","type"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"status":{"type":"string","description":"The status of the alternative shift job","enum":["Processing","Complete","Error"]},"type":{"type":"string","description":"The type of job","enum":["ListOffers","SearchOffers","ListUserTrades","SearchTrades","BulkUpdateTrades"]},"downloadUrl":{"type":"string","description":"The URL where completed results are available, only set if status == 'Complete'"},"error":{"description":"Any error information, only set if the status == 'Error'","$ref":"#/definitions/ErrorBody"},"viewOffersResults":{"description":"Schema template for deserializing data returned from the downloadUrl. Use if type == 'ListOffers' or 'SearchOffers'","$ref":"#/definitions/AlternativeShiftOffersViewResponseTemplate"},"viewTradesResults":{"description":"Schema template for deserializing data returned from the downloadUrl. Use if type == 'ListUserTrades' or 'SearchTrades'","$ref":"#/definitions/AlternativeShiftTradesViewResponseTemplate"},"bulkUpdateTradesResults":{"description":"Schema template for deserializing data returned from the downloadUrl. Use if type == 'BulkUpdateTrades'","$ref":"#/definitions/AlternativeShiftBulkUpdateTradesResponseTemplate"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"BuListAlternativeShiftTradesResponse":{"type":"object","properties":{"job":{"description":"The asynchronous job handling the request. Null if result returns synchronously","$ref":"#/definitions/BuAlternativeShiftJobResponse"},"result":{"description":"The result of the request. May come via notification. Null if job is populated","$ref":"#/definitions/AlternativeShiftTradeListing"}}},"SearchAlternativeShiftTradesRequest":{"type":"object","properties":{"managementUnitIds":{"type":"array","description":"The list of management unit IDs for this alternative shift trade search. Either managementUnitIds or agentIds is required","items":{"type":"string"}},"agentIds":{"type":"array","description":"The list of agent IDs for this alternative shift trade search. Either managementUnitIds or agentIds is required","items":{"type":"string"}}}},"AlternativeShiftAsyncResponse":{"type":"object","required":["job"],"properties":{"job":{"description":"The job related to the async request","$ref":"#/definitions/AlternativeShiftJobReference"}}},"AlternativeShiftJobReference":{"type":"object","required":["status","type"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"status":{"type":"string","description":"The status of the alternative shift job","enum":["Processing","Complete","Error"]},"type":{"type":"string","description":"The type of alternative shift asynchronous job","enum":["ListOffers","SearchOffers","ListUserTrades","SearchTrades","BulkUpdateTrades"]},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"AlternativeShiftOffersRequest":{"type":"object","required":["queryWeekDate","schedule"],"properties":{"schedule":{"description":"The existing schedule being used to find alternative shift offers","$ref":"#/definitions/AlternativeShiftScheduleLookup"},"queryWeekDate":{"type":"string","format":"date","description":"The start date for the week in this schedule in yyyy-MM-dd format. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"}}},"AlternativeShiftJobResponse":{"type":"object","required":["status","type"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"status":{"type":"string","description":"The status of the alternative shift job","enum":["Processing","Complete","Error"]},"type":{"type":"string","description":"The type of job","enum":["ListOffers","SearchOffers","ListUserTrades","SearchTrades","BulkUpdateTrades"]},"downloadUrl":{"type":"string","description":"The URL where completed results are available, only set if status == 'Complete'"},"error":{"description":"Any error information, only set if the status == 'Error'","$ref":"#/definitions/ErrorBody"},"viewOffersResults":{"description":"Schema template for deserializing data returned from the downloadUrl. Use if type == 'ListOffers' or 'SearchOffers'","$ref":"#/definitions/AlternativeShiftOffersViewResponseTemplate"},"viewTradesResults":{"description":"Schema template for deserializing data returned from the downloadUrl. Use if type == 'ListUserTrades' or 'SearchTrades'","$ref":"#/definitions/AlternativeShiftTradesViewResponseTemplate"},"bulkUpdateTradesResults":{"description":"Schema template for deserializing data returned from the downloadUrl. Use if type == 'BulkUpdateTrades'","$ref":"#/definitions/AlternativeShiftBulkUpdateTradesResponseTemplate"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"AlternativeShiftSearchOffersRequest":{"type":"object","required":["initiatingShift","queryWeekDate","schedule"],"properties":{"schedule":{"description":"The existing schedule being used to find alternative shift offers","$ref":"#/definitions/AlternativeShiftScheduleLookup"},"queryWeekDate":{"type":"string","format":"date","description":"The start date for the week in this schedule in yyyy-MM-dd format. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"},"initiatingShift":{"description":"The shift a user puts up for alternative shift offers","$ref":"#/definitions/InitiatingAlternativeShift"},"acceptableIntervals":{"type":"array","description":"The acceptable intervals in offers. Intervals are represented as an ISO-8601 string. For example: YYYY-MM-DDThh:mm:ss/YYYY-MM-DDThh:mm:ss","items":{"type":"string","description":"Intervals are represented as an ISO-8601 string. For example: YYYY-MM-DDThh:mm:ss/YYYY-MM-DDThh:mm:ss"}}}},"InitiatingAlternativeShift":{"type":"object","required":["id","startDate"],"properties":{"id":{"type":"string","description":"The ID of the shift from a user's schedule"},"startDate":{"type":"string","format":"date-time","description":"The start date for the shift in the user's schedule in ISO-8601 format. For example: YYYY-MM-DDThh:mm:ss.SSSZ"}}},"CreateAlternativeShiftTradeRequest":{"type":"object","required":["alternativeShiftTradeGranularity","jobId"],"properties":{"jobId":{"type":"string","description":"The ID of this alternative shift job"},"dropShiftReferenceKeys":{"type":"array","description":"A list of offered shift reference keys an agent wants to drop","items":{"type":"string"}},"pickupShiftReferenceKeys":{"type":"array","description":"A list of offered shift reference keys an agent wants to pick up","items":{"type":"string"}},"alternativeShiftTradeGranularity":{"type":"string","description":"The granularity of alternative shifts to be traded","enum":["Daily"]},"expirationDate":{"type":"string","format":"date-time","description":"The date when the trade will expire in ISO-8601 format. The trade cannot be approved after expiration"}}},"ListAlternativeShiftTradesResponse":{"type":"object","properties":{"job":{"description":"The asynchronous job handling the request. Null if result returns synchronously","$ref":"#/definitions/AlternativeShiftJobResponse"},"result":{"description":"The result of the request. May come via notification. Null if job is populated","$ref":"#/definitions/AlternativeShiftTradeListing"}}},"AgentUpdateAlternativeShiftTradeRequest":{"type":"object","required":["metadata"],"properties":{"state":{"type":"string","description":"The new state of this alternative shift trade","enum":["Canceled"]},"metadata":{"description":"Version metadata for this alternative shift trade","$ref":"#/definitions/WfmVersionedEntityMetadata"}}},"AdminBulkUpdateAlternativeShiftTradeState":{"type":"object","required":["metadata","state","tradeId"],"properties":{"tradeId":{"type":"string","description":"The ID of the trade for this alternative shift trade"},"state":{"type":"string","description":"The new alternative shift trade state","enum":["Approved","Denied"]},"metadata":{"description":"Version metadata for this alternative shift trade","$ref":"#/definitions/WfmVersionedEntityMetadata"}}},"AdminBulkUpdateAlternativeShiftTradeStateRequest":{"type":"object","required":["managementUnitId"],"properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/AdminBulkUpdateAlternativeShiftTradeState"}},"managementUnitId":{"type":"string","description":"The ID of the management unit for this alternative shift bulk trade update"}}},"CalendarUrlResponse":{"type":"object","properties":{"calendarUrl":{"type":"string","description":"The calendar url for the user to subscribe with supported clients"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"AvailableTimeOffRange":{"type":"object","properties":{"timeOffLimit":{"description":"The time off limit","$ref":"#/definitions/TimeOffLimitReference"},"startDate":{"type":"string","format":"date","description":"Start date of the requested date range. The end date is determined by the size of interval list. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"},"granularity":{"type":"string","description":"Granularity choice for time off limit","enum":["Daily"]},"availableMinutesPerInterval":{"type":"array","description":"The list of available time off values in minutes per granularity interval","items":{"type":"integer","format":"int32"}},"waitlistedRequestsPerInterval":{"type":"array","description":"The current number of waitlisted time off requests for every interval per granularity","items":{"type":"integer","format":"int32"}},"waitlistEnabled":{"type":"boolean","description":"Whether the time off request can be waitlisted"}}},"AvailableTimeOffResponse":{"type":"object","properties":{"values":{"type":"array","items":{"$ref":"#/definitions/AvailableTimeOffRange"}}}},"AvailableTimeOffRequest":{"type":"object","required":["activityCodeId"],"properties":{"activityCodeId":{"type":"string","description":"The ID for activity code to query available time off minutes"},"dateRanges":{"type":"array","description":"A list of date ranges of available time off minutes. A maximum number of date ranges is 30. The maximum total number of days in all ranges is 366. If no ranges are specified, then only the presence of the associated time off limit object will be checked. In such case, if the association exists, then the response will contain a list with of a single element filled with timeOffLimitId only.","items":{"$ref":"#/definitions/LocalDateRange"}}}},"CreateAgentTimeOffRequest":{"type":"object","required":["activityCodeId","dailyDurationMinutes"],"properties":{"activityCodeId":{"type":"string","description":"The ID of the activity code associated with this time off request. Activity code must be of the TimeOff category"},"notes":{"type":"string","description":"Notes about the time off request"},"fullDayManagementUnitDates":{"type":"array","description":"A set of dates in yyyy-MM-dd format.  Should be interpreted in the management unit's configured time zone.","items":{"type":"string"}},"partialDayStartDateTimes":{"type":"array","description":"A set of start date-times in ISO-8601 format for partial day requests.","items":{"type":"string","format":"date-time"}},"dailyDurationMinutes":{"type":"integer","format":"int32","description":"The daily duration of this time off request in minutes"},"durationMinutes":{"type":"array","description":"Daily durations for each day of this time off request in minutes","items":{"type":"integer","format":"int32"}},"payableMinutes":{"type":"array","description":"Payable minutes for each day of this time off request","items":{"type":"integer","format":"int32"}}}},"AgentTimeOffRequestPatch":{"type":"object","properties":{"markedAsRead":{"type":"boolean","description":"Whether this request has been read by the agent"},"status":{"type":"string","description":"The status of this time off request. Can only be canceled if the requested date has not already passed","enum":["CANCELED"]},"notes":{"type":"string","description":"Notes about the time off request. Can only be edited while the request is still pending"}}},"AgentWorkPlanBid":{"type":"object","required":["bidWindowEndDate","bidWindowStartDate","effectiveDate","id","status","workPlanFieldsVisibleToAgents"],"properties":{"id":{"type":"string","description":"The ID of the work plan bid"},"name":{"type":"string"},"bidWindowStartDate":{"type":"string","format":"date","description":"The date when agents can start participating in work plan bidding. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"},"bidWindowEndDate":{"type":"string","format":"date","description":"The inclusive end date of a bid window. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"},"effectiveDate":{"type":"string","format":"date","description":"The date when agents will be assigned to the new work plan. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"},"status":{"type":"string","description":"The state of the bid","enum":["Draft","Locked","Optimized","Scheduled","Open","Closed","Processed","Published"]},"workPlanFieldsVisibleToAgents":{"type":"array","description":"The work plan fields visible to agents whenever work plan preferences are made","items":{"type":"string","enum":["Name","PaidHours"]}},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}},"description":"Work plan bid reference"},"AgentWorkPlanBids":{"type":"object","required":["agentWorkPlanBids"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"businessUnit":{"description":"The business unit to which the bids belong","$ref":"#/definitions/BusinessUnitReference"},"agentWorkPlanBids":{"type":"array","description":"Work plan bid summaries associated with this agent","items":{"$ref":"#/definitions/AgentWorkPlanBid"}},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"AgentWorkPlanBiddingPreference":{"type":"object","required":["workPlan"],"properties":{"workPlan":{"description":"The work plan that belongs to the agent's bid group","$ref":"#/definitions/WorkPlanReference"},"priority":{"type":"integer","format":"int32","description":"The agent's priority for this work plan, with 1 being the best priority. Null if priority is not set for the work plan"}}},"AgentWorkPlanBiddingPreferenceResponse":{"type":"object","required":["agentWorkPlanBidPreferences","submitted"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"submitted":{"type":"boolean","description":"Whether the preference is submitted"},"assignedWorkPlan":{"description":"The work plan assigned to the agent by the bid process","$ref":"#/definitions/WorkPlanReference"},"overriddenWorkPlan":{"description":"The work plan that overrides the assigned work plan for the agent","$ref":"#/definitions/WorkPlanReference"},"overrideReason":{"type":"string","description":"The reason why the assigned work plan has been overridden. This must be null without an override work plan","enum":["UnableToBid","ChangeOfCircumstance","NewHire","EmployeeMove"]},"agentWorkPlanBidPreferences":{"type":"array","description":"The list of work plan bidding preferences","items":{"$ref":"#/definitions/AgentWorkPlanBiddingPreference"}},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"AgentWorkPlanBiddingPreferenceRequest":{"type":"object","required":["workPlanId"],"properties":{"workPlanId":{"type":"string","description":"The ID of the work plan that belongs to agent's bid group"},"priority":{"type":"integer","format":"int32","description":"The agent's priority for this work plan, with 1 being the best priority. Null if priority is not set for the work plan"}}},"UpdateAgentWorkPlanBiddingPreference":{"type":"object","required":["agentWorkPlanBidPreferences","submitted"],"properties":{"submitted":{"type":"boolean","description":"Whether the preference is submitted"},"agentWorkPlanBidPreferences":{"type":"array","description":"The list of work plan bidding preferences","items":{"$ref":"#/definitions/AgentWorkPlanBiddingPreferenceRequest"}}}},"AgentWorkPlan":{"type":"object","required":["constrainWeeklyPaidTime","flexibleWeeklyPaidTime","shifts","weeklyExactPaidMinutes","weeklyMaximumPaidMinutes","weeklyMinimumPaidMinutes"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"constrainWeeklyPaidTime":{"type":"boolean","description":"Whether the weekly paid time constraint is enabled for this work plan"},"flexibleWeeklyPaidTime":{"type":"boolean","description":"Whether the weekly paid time constraint is flexible for this work plan"},"weeklyExactPaidMinutes":{"type":"integer","format":"int32","description":"Exact weekly paid time in minutes for this work plan. Used if flexibleWeeklyPaidTime == false"},"weeklyMinimumPaidMinutes":{"type":"integer","format":"int32","description":"Minimum weekly paid time in minutes for this work plan. Used if flexibleWeeklyPaidTime == true"},"weeklyMaximumPaidMinutes":{"type":"integer","format":"int32","description":"Maximum weekly paid time in minutes for this work plan. Used if flexibleWeeklyPaidTime == true"},"optionalDays":{"description":"Optional days to schedule for this work plan","$ref":"#/definitions/SetWrapperDayOfWeek"},"shifts":{"type":"array","description":"Shifts in this work plan","items":{"$ref":"#/definitions/AgentWorkPlanShift"}},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"AgentWorkPlanActivity":{"type":"object","required":["countsAsPaidTime","lengthMinutes"],"properties":{"lengthMinutes":{"type":"integer","format":"int32","description":"Length of the activity in minutes"},"countsAsPaidTime":{"type":"boolean","description":"Whether the activity is paid"}}},"AgentWorkPlanListResponse":{"type":"object","required":["managementUnit"],"properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/AgentWorkPlan"}},"managementUnit":{"description":"The management unit of the work plans","$ref":"#/definitions/ManagementUnitReference"}}},"AgentWorkPlanShift":{"type":"object","required":["activities","constrainLatestStopTime","days","earliestStartTimeMinutesFromMidnight","earliestStopTimeMinutesFromMidnight","exactPaidTimeMinutes","exactStartTimeMinutesFromMidnight","flexiblePaidTime","flexibleStartTime","latestStartTimeMinutesFromMidnight","latestStopTimeMinutesFromMidnight","maximumPaidTimeMinutes","minimumPaidTimeMinutes"],"properties":{"days":{"description":"Days of the week applicable for this shift","$ref":"#/definitions/SetWrapperDayOfWeek"},"flexibleStartTime":{"type":"boolean","description":"Whether the start time of the shift is flexible"},"exactStartTimeMinutesFromMidnight":{"type":"integer","format":"int32","description":"Exact start time of the shift defined as offset minutes from midnight. Used if flexibleStartTime == false"},"earliestStartTimeMinutesFromMidnight":{"type":"integer","format":"int32","description":"Earliest start time of the shift defined as offset minutes from midnight. Used if flexibleStartTime == true"},"latestStartTimeMinutesFromMidnight":{"type":"integer","format":"int32","description":"Latest start time of the shift defined as offset minutes from midnight. Used if flexibleStartTime == true"},"earliestStopTimeMinutesFromMidnight":{"type":"integer","format":"int32","description":"This is the earliest time a shift can end"},"constrainLatestStopTime":{"type":"boolean","description":"Whether the latest stop time constraint for the shift is enabled"},"latestStopTimeMinutesFromMidnight":{"type":"integer","format":"int32","description":"Latest stop time of the shift defined as offset minutes from midnight. Used if constrainStopTime == true"},"flexiblePaidTime":{"type":"boolean","description":"Whether the paid time setting for the shift is flexible"},"exactPaidTimeMinutes":{"type":"integer","format":"int32","description":"Exact paid time in minutes configured for the shift. Used if flexiblePaidTime == false"},"minimumPaidTimeMinutes":{"type":"integer","format":"int32","description":"Minimum paid time in minutes configured for the shift. Used if flexiblePaidTime == true"},"maximumPaidTimeMinutes":{"type":"integer","format":"int32","description":"Maximum paid time in minutes configured for the shift. Used if flexiblePaidTime == true"},"activities":{"type":"array","description":"Activities configured for this shift","items":{"$ref":"#/definitions/AgentWorkPlanActivity"}}}},"BuAgentSchedulePublishedScheduleReference":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"weekDate":{"type":"string","format":"date","description":"The start week date for this schedule. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"},"weekCount":{"type":"integer","format":"int32","description":"The number of weeks encompassed by the schedule"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"BuAgentScheduleSearchResponse":{"type":"object","properties":{"user":{"description":"The user to whom this agent schedule applies","$ref":"#/definitions/UserReference"},"shifts":{"type":"array","description":"The shift definitions for this agent schedule","items":{"$ref":"#/definitions/BuAgentScheduleShift"}},"fullDayTimeOffMarkers":{"type":"array","description":"Full day time off markers which apply to this agent schedule","items":{"$ref":"#/definitions/BuFullDayTimeOffMarker"}}}},"BuAgentScheduleShift":{"type":"object","properties":{"id":{"type":"string","description":"The ID of the shift"},"startDate":{"type":"string","format":"date-time","description":"The start date of this shift. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"lengthMinutes":{"type":"integer","format":"int32","description":"The length of this shift in minutes","readOnly":true},"activities":{"type":"array","description":"The activities associated with this shift","items":{"$ref":"#/definitions/BuAgentScheduleActivity"}},"manuallyEdited":{"type":"boolean","description":"Whether this shift was manually edited. This is only set by clients and is used for rescheduling"},"schedule":{"description":"The schedule to which this shift belongs","readOnly":true,"$ref":"#/definitions/BuScheduleReference"}}},"BuAgentScheduleUpdate":{"type":"object","properties":{"type":{"type":"string","description":"The type of update","enum":["Added","Edited","Deleted"]},"shiftStartDates":{"type":"array","description":"The start date for the affected shifts","items":{"type":"string","format":"date-time"}}}},"BuCurrentAgentScheduleSearchResponse":{"type":"object","properties":{"agentSchedules":{"type":"array","description":"The requested agent schedules","items":{"$ref":"#/definitions/BuAgentScheduleSearchResponse"}},"businessUnitTimeZone":{"type":"string","description":"The time zone configured for the business unit to which this schedule applies"},"publishedSchedules":{"type":"array","description":"References to all published week schedules overlapping the start/end date query parameters","items":{"$ref":"#/definitions/BuAgentSchedulePublishedScheduleReference"}},"startDate":{"type":"string","format":"date-time","description":"The start date of the schedules. Only populated on notifications. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"endDate":{"type":"string","format":"date-time","description":"The end date of the schedules. Only populated on notifications. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"updates":{"type":"array","description":"The list of updates for the schedule. Only used in notifications","items":{"$ref":"#/definitions/BuAgentScheduleUpdate"}}}},"BuFullDayTimeOffMarker":{"type":"object","properties":{"businessUnitDate":{"type":"string","format":"date","description":"The date of the time off marker, interpreted in the business unit's time zone. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"},"lengthMinutes":{"type":"integer","format":"int32","description":"The length of the time off marker in minutes"},"description":{"type":"string","description":"The description of the time off marker"},"activityCodeId":{"type":"string","description":"The ID of the activity code associated with the time off marker"},"paid":{"type":"boolean","description":"Whether the time off marker is paid"},"payableMinutes":{"type":"integer","format":"int32","description":"Payable minutes for the time off marker"},"timeOffRequestId":{"type":"string","description":"The ID of the time off request"},"timeOffRequestSyncVersion":{"type":"integer","format":"int32","description":"The sync version of the full day time off request for which the scheduled activity is associated"}}},"BuGetCurrentAgentScheduleRequest":{"type":"object","required":["endDate","startDate"],"properties":{"startDate":{"type":"string","format":"date-time","description":"Start date of the range to search. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"endDate":{"type":"string","format":"date-time","description":"End date of the range to search. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"}}},"UserSchedule":{"type":"object","required":["metadata"],"properties":{"shifts":{"type":"array","description":"The shifts that belong to this schedule","items":{"$ref":"#/definitions/UserScheduleShift"}},"fullDayTimeOffMarkers":{"type":"array","description":"Markers to indicate a full day time off request, relative to the management unit time zone","items":{"$ref":"#/definitions/UserScheduleFullDayTimeOffMarker"}},"delete":{"type":"boolean","description":"If marked true for updating an existing user schedule, it will be deleted"},"metadata":{"description":"Version metadata for this schedule","$ref":"#/definitions/WfmVersionedEntityMetadata"},"workPlanId":{"type":"string","description":"ID of the work plan associated with the user during schedule creation","readOnly":true}}},"UserScheduleActivity":{"type":"object","properties":{"activityCodeId":{"type":"string","description":"The id for the activity code.  Look up a map of activity codes with the activities route"},"startDate":{"type":"string","format":"date-time","description":"Start time in UTC for this activity, in ISO-8601 format"},"lengthInMinutes":{"type":"integer","format":"int32","description":"Length in minutes for this activity"},"description":{"type":"string","description":"Description for this activity"},"countsAsPaidTime":{"type":"boolean","description":"Whether this activity is paid"},"isDstFallback":{"type":"boolean","description":"Whether this activity spans a DST fallback"},"timeOffRequestId":{"type":"string","description":"Time off request id of this activity"}}},"UserScheduleContainer":{"type":"object","properties":{"managementUnitTimeZone":{"type":"string","description":"The reference time zone used for the management unit"},"publishedSchedules":{"type":"array","description":"References to all published week schedules overlapping the start/end date query parameters","items":{"$ref":"#/definitions/WeekScheduleReference"}},"userSchedules":{"type":"object","description":"Map of user id to user schedule","additionalProperties":{"$ref":"#/definitions/UserSchedule"}}}},"UserScheduleFullDayTimeOffMarker":{"type":"object","properties":{"managementUnitDate":{"type":"string","description":"The date associated with the time off request that this marker corresponds to.  Date only, in ISO-8601 format."},"activityCodeId":{"type":"string","description":"The id for the activity code.  Look up a map of activity codes with the activities route"},"isPaid":{"type":"boolean","description":"Whether this is paid time off"},"lengthInMinutes":{"type":"integer","format":"int32","description":"The length in minutes of this time off marker"},"description":{"type":"string","description":"The description associated with the time off request that this marker corresponds to"},"delete":{"type":"boolean","description":"If marked true for updating an existing full day time off marker, it will be deleted"}}},"UserScheduleShift":{"type":"object","properties":{"weekSchedule":{"description":"The schedule to which this shift belongs","readOnly":true,"$ref":"#/definitions/WeekScheduleReference"},"id":{"type":"string","description":"ID of the schedule shift. This is only for the case of updating and deleting an existing shift"},"startDate":{"type":"string","format":"date-time","description":"Start time in UTC for this shift. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"lengthInMinutes":{"type":"integer","format":"int32","description":"Length of this shift in minutes","readOnly":true},"activities":{"type":"array","description":"List of activities in this shift","items":{"$ref":"#/definitions/UserScheduleActivity"}},"delete":{"type":"boolean","description":"If marked true for updating this schedule shift, it will be deleted"},"manuallyEdited":{"type":"boolean","description":"Whether the shift was set as manually edited"}}},"WeekScheduleReference":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true},"weekDate":{"type":"string","description":"First day of this week schedule in yyyy-MM-dd format"}}},"CurrentUserScheduleRequestBody":{"type":"object","required":["endDate","startDate"],"properties":{"startDate":{"type":"string","format":"date-time","description":"Beginning of the range of schedules to fetch, in ISO-8601 format"},"endDate":{"type":"string","format":"date-time","description":"End of the range of schedules to fetch, in ISO-8601 format"},"loadFullWeeks":{"type":"boolean","description":"Whether to load the full week's schedule (for the current user) of any week overlapping the start/end date query parameters, defaults to false"}}},"TimeOffIntegrationStatusResponse":{"type":"object","required":["integrationStatus","timeOffRequest"],"properties":{"timeOffRequest":{"description":"The time off request associated with this integration status","$ref":"#/definitions/TimeOffRequestReference"},"integrationStatus":{"type":"string","description":"The value of integration status for the time off request","enum":["Processing","Error","AutomaticallyComplete","ManuallyComplete"]}}},"TimeOffIntegrationStatusResponseListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/TimeOffIntegrationStatusResponse"}}}},"CurrentUserTimeOffIntegrationStatusRequest":{"type":"object","required":["timeOffRequestIds"],"properties":{"timeOffRequestIds":{"type":"array","description":"A list of time off request IDs","items":{"type":"string"}}}},"AdherenceExplanationNotification":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"agent":{"description":"The agent for whom the adherence explanation applies","$ref":"#/definitions/UserReference"},"managementUnit":{"description":"The management unit to which the agent belonged at the time the adherence explanation was submitted","$ref":"#/definitions/ManagementUnitReference"},"businessUnit":{"description":"The business unit to which the agent belonged at the time the adherence explanation was submitted","$ref":"#/definitions/BusinessUnitReference"},"startDate":{"type":"string","format":"date-time","description":"The start date of the adherence explanation. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"lengthMinutes":{"type":"integer","format":"int32","description":"The length of the adherence explanation in minutes"},"status":{"type":"string","description":"The status of the adherence explanation","enum":["Pending","Approved","Denied"]},"type":{"type":"string","description":"The type of the adherence explanation","enum":["Late"]},"notes":{"type":"string","description":"Notes about the adherence explanation"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"AlternativeShiftNotification":{"type":"object","required":["granularity","initiatingShiftDate","initiatingUser","weekDate"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"weekDate":{"type":"string","format":"date","description":"The start date of the schedule with which this trade is associated. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"},"granularity":{"type":"string","description":"The granularity of alternative shifts to be traded","enum":["Daily"]},"newState":{"type":"string","description":"The new state of the alternative shift trade, null if there was no change","enum":["Canceled","Denied","Expired","Submitted","Approved"]},"initiatingUser":{"description":"The user who initiated the alternative shift trade","$ref":"#/definitions/UserReference"},"initiatingShiftDate":{"type":"string","format":"date-time","description":"The start date and time of the initiating shift. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"receivingUser":{"description":"The user on the receiving this alternative shift trade","$ref":"#/definitions/UserReference"},"receivingShiftDate":{"type":"string","format":"date-time","description":"The start date and time of the receiving alternative shift. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"NotificationsResponse":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/WfmUserNotification"}}}},"ShiftTradeNotification":{"type":"object","properties":{"weekDate":{"type":"string","description":"The start date of the schedule with which this trade is associated"},"tradeId":{"type":"string","description":"The ID of the shift trade"},"oneSided":{"type":"boolean","description":"Whether this is a one sided shift trade"},"newState":{"type":"string","description":"The new state of the shift trade, null if there was no change","enum":["Unmatched","Matched","Approved","Denied","Expired","Canceled"]},"initiatingUser":{"description":"The user who initiated the shift trade","$ref":"#/definitions/UserReference"},"initiatingShiftDate":{"type":"string","format":"date-time","description":"The start date and time of the initiating shift. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"receivingUser":{"description":"The user on the receiving side of this shift trade (null if not matched)","$ref":"#/definitions/UserReference"},"receivingShiftDate":{"type":"string","format":"date-time","description":"The start date and time of the receiving shift (null if not matched or if one-sided. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"}}},"TimeOffRequestNotification":{"type":"object","properties":{"timeOffRequestId":{"type":"string","description":"The ID of this time off request"},"user":{"description":"The user associated with this time off request","$ref":"#/definitions/UserReference"},"isFullDayRequest":{"type":"boolean","description":"Whether this is a full day request (false means partial day)"},"status":{"type":"string","description":"The status of this time off request","enum":["PENDING","APPROVED","DENIED","CANCELED"]},"partialDayStartDateTimes":{"type":"array","description":"A set of start date-times in ISO-8601 format for partial day requests.  Will be not empty if isFullDayRequest == false","items":{"type":"string","format":"date-time"}},"fullDayManagementUnitDates":{"type":"array","description":"A set of dates in yyyy-MM-dd format.  Should be interpreted in the management unit's configured time zone.  Will be not empty if isFullDayRequest == true","items":{"type":"string"}}}},"WfmUserNotification":{"type":"object","required":["id","markedAsRead","mutableGroupId"],"properties":{"id":{"type":"string","description":"The immutable globally unique identifier for the object."},"mutableGroupId":{"type":"string","description":"The group ID of the notification (mutable, may change  on update)"},"timestamp":{"type":"string","format":"date-time","description":"The timestamp for this notification. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"type":{"type":"string","description":"The type of this notification","readOnly":true,"enum":["AdherenceExplanation","ShiftTrade","TimeOffRequest","AlternativeShift"]},"shiftTrade":{"description":"A shift trade notification.  Only set if type == ShiftTrade","readOnly":true,"$ref":"#/definitions/ShiftTradeNotification"},"timeOffRequest":{"description":"A time off request notification.  Only set if type == TimeOffRequest","readOnly":true,"$ref":"#/definitions/TimeOffRequestNotification"},"adherenceExplanation":{"description":"An adherence explanation notification.  Only set if type == AdherenceExplanation","readOnly":true,"$ref":"#/definitions/AdherenceExplanationNotification"},"alternativeShift":{"description":"An alternative shift trade notification.  Only set if type == AlternativeShift","readOnly":true,"$ref":"#/definitions/AlternativeShiftNotification"},"markedAsRead":{"type":"boolean","description":"Whether this notification has been marked \"read\""},"agentNotification":{"type":"boolean","description":"Whether this notification is for an agent","readOnly":true},"otherNotificationIdsInGroup":{"type":"array","description":"Other notification IDs in group.  This field is only populated in real-time notifications","readOnly":true,"uniqueItems":true,"items":{"type":"string"}}}},"UpdateNotificationResponse":{"type":"object","properties":{"mutableGroupId":{"type":"string","description":"The mutableGroupId of the notification"},"id":{"type":"string","description":"The id of the notification for mapping the potentially new mutableGroupId"}}},"UpdateNotificationsResponse":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/UpdateNotificationResponse"}}}},"UpdateNotificationsRequest":{"type":"object","required":["entities"],"properties":{"entities":{"type":"array","description":"The notifications to update","items":{"$ref":"#/definitions/WfmUserNotification"}}}},"HistoricalImportDeleteJobResponse":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"status":{"type":"string","description":"Property denoting the status of the delete.","readOnly":true,"enum":["InProgress","Success","Failed"]},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"HistoricalImportStatus":{"type":"object","properties":{"requestId":{"type":"string","description":"Request id of the historical import in the organization","readOnly":true},"dateImportEnded":{"type":"string","format":"date-time","description":"The last day of the data you are importing. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"dateImportStarted":{"type":"string","format":"date-time","description":"The first day of the data you are importing. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"status":{"type":"string","description":"Status of the historical import in the organization.","readOnly":true,"enum":["Initiated","InProgress","Pending","Success","Failed","Cancelled","Purged","PurgePending"]},"error":{"type":"string","description":"Error occured if the status of the import is failed","readOnly":true},"dateCreated":{"type":"string","format":"date-time","description":"Date in which the historical import is initiated. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"dateModified":{"type":"string","format":"date-time","description":"Date in which the historical import is modified. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"active":{"type":"boolean","description":"Whether this historical import is active or not","readOnly":true},"type":{"type":"string","description":"Whether this historical import is of type csv or json","readOnly":true,"enum":["Csv","Json"]}}},"HistoricalImportStatusListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/HistoricalImportStatus"}}}},"ValidationServiceRequest":{"type":"object","required":["dateImportEnded","uploadKey"],"properties":{"dateImportEnded":{"type":"string","format":"date-time","description":"The last day of the data you are importing. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"uploadKey":{"type":"string","description":"S3 key for the uploaded file"}}},"AgentIntegrationAssociationResponse":{"type":"object","required":["agentExternalId","integration","locked"],"properties":{"agentExternalId":{"type":"string","description":"ID of the agent in external system"},"integration":{"description":"The integration associated with the agent","$ref":"#/definitions/WfmIntegrationReference"},"locked":{"type":"boolean","description":"Whether agentExternalId should be protected from update by automatic processes"}}},"AgentIntegrationsResponse":{"type":"object","required":["agent","associatedIntegrations"],"properties":{"agent":{"description":"The user associated with the integrations","$ref":"#/definitions/UserReference"},"selectedIntegration":{"description":"The integration selected for the agent. If not set, no integration will be used for the agent","$ref":"#/definitions/WfmIntegrationReference"},"userSelected":{"type":"boolean","description":"Whether the integration association has been manually selected"},"associatedIntegrations":{"type":"array","description":"The list of integrations associated with the agent","items":{"$ref":"#/definitions/AgentIntegrationAssociationResponse"}}}},"AgentsIntegrationsListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/AgentIntegrationsResponse"}}}},"WfmIntegrationReference":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"QueryAgentsIntegrationsRequest":{"type":"object","required":["agentIds"],"properties":{"agentIds":{"type":"array","description":"The IDs of the agents to query associated integrations","uniqueItems":true,"items":{"type":"string"}}},"description":"Query integrations for agents request"},"AgentIntegrationAssociationRequest":{"type":"object","required":["agentExternalId","integrationId","locked"],"properties":{"agentExternalId":{"type":"string","description":"The ID of the agent in external system"},"integrationId":{"type":"string","description":"The ID of the integration associated with the agent"},"locked":{"type":"boolean","description":"Whether agentExternalId should be protected from update by automatic processes"}}},"AgentIntegrationsRequest":{"type":"object","required":["associatedIntegrations"],"properties":{"selectedIntegrationId":{"type":"string","description":"The ID of the integration selected for the agent. If not set, no integration will be used for the agent"},"associatedIntegrations":{"type":"array","description":"The list of integrations associated with the agent","items":{"$ref":"#/definitions/AgentIntegrationAssociationRequest"}}}},"HrisTimeOffTypeResponse":{"type":"object","required":["id","name"],"properties":{"id":{"type":"string","description":"ID of the time off type configured in integration"},"name":{"type":"string","description":"Name of the time off type configured in integration"},"secondaryId":{"type":"string","description":"Secondary ID of the time off type, if configured in integration"}}},"HrisTimeOffTypesJobResponse":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/HrisTimeOffTypeResponse"}},"status":{"type":"string","description":"The status of the time off types job","enum":["Processing","Complete","Error"]}}},"WfmIntegrationListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/WfmIntegrationResponse"}}}},"WfmIntegrationResponse":{"type":"object","required":["active"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"active":{"type":"boolean","description":"Whether integration state is active"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"HrisTimeOffTypesJobReference":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"status":{"type":"string","description":"The status of the job","enum":["Processing","Complete","Error"]},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"HrisTimeOffTypesResponse":{"type":"object","properties":{"job":{"description":"The asynchronous job handling the query","$ref":"#/definitions/HrisTimeOffTypesJobReference"},"entities":{"type":"array","description":"List of time off types. It is available only via notification","items":{"$ref":"#/definitions/HrisTimeOffTypeResponse"}}}},"PerformancePredictionOutputs":{"type":"object","required":["calculationIntervalLengthMinutes","calculationStartDate","planningGroupResults"],"properties":{"calculationStartDate":{"type":"string","format":"date-time","description":"Date as an ISO-8601 string, corresponding to the beginning of the performance prediction results"},"calculationIntervalLengthMinutes":{"type":"integer","format":"int32","description":"Interval length of the response metrics"},"planningGroupResults":{"type":"array","description":"List of planning group level performance prediction results","items":{"$ref":"#/definitions/PlanningGroupOutputs"}}}},"PerformancePredictionResponse":{"type":"object","required":["scheduleId","state","weekDate"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"weekDate":{"type":"string","format":"date","description":"The weekDate of the short term forecast in yyyy-MM-dd format. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"},"scheduleId":{"type":"string","description":"The ID of the schedule this performance prediction is associated with"},"downloadUrl":{"type":"string","description":"The url to GET the results of the performance prediction. This field is populated only if query state is 'Complete'"},"downloadResult":{"description":"Result will always come via downloadUrls; however the schema is included for documentation","$ref":"#/definitions/PerformancePredictionOutputs"},"state":{"type":"string","description":"The state of the performance prediction","enum":["Processing","Complete","Error"]},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"PlanningGroupOutputs":{"type":"object","required":["abandonRatePerInterval","averageSpeedOfAnswerSecondsPerInterval","occupancyPerInterval","planningGroupId","serviceLevelPerInterval"],"properties":{"planningGroupId":{"type":"string","description":"The ID for for the associated planning group result"},"serviceLevelPerInterval":{"type":"array","description":"List of Service Level percentage (0.0-100.0) results per interval","items":{"type":"number","format":"double"}},"occupancyPerInterval":{"type":"array","description":"List of Occupancy percentage (0.0-100.0) results per interval","items":{"type":"number","format":"double"}},"averageSpeedOfAnswerSecondsPerInterval":{"type":"array","description":"List of Average Speed of Answer (in seconds) results per interval","items":{"type":"number","format":"double"}},"abandonRatePerInterval":{"type":"array","description":"List of Abandon rate percentage (0.0-100.0) results per interval","items":{"type":"number","format":"double"}}}},"AgentQueueTimeRequest":{"type":"object","required":["agentId","onQueueLengthMinutesPerInterval","startOffsetMinutes"],"properties":{"agentId":{"type":"string","description":"ID of the agent"},"startOffsetMinutes":{"type":"array","description":"List of offsets in minutes from calculationStartDate","items":{"type":"integer","format":"int32"}},"onQueueLengthMinutesPerInterval":{"type":"array","description":"List of on queue time lengths in minutes per interval of elements in startOffsetMinutes","items":{"type":"integer","format":"int32"}}}},"MuAgentQueueTimeRequest":{"type":"object","required":["agentOnQueueTimes","managementUnitId"],"properties":{"managementUnitId":{"type":"string","description":"ID of the management unit"},"agentOnQueueTimes":{"type":"array","description":"List of Agent queue times within the management unit","items":{"$ref":"#/definitions/AgentQueueTimeRequest"}}}},"PerformancePredictionRecalculationUploadResponse":{"type":"object","properties":{"uploadKey":{"type":"string","description":"The key to pass to the secondary request to start processing of the upload"},"url":{"type":"string","description":"The url to which to PUT the upload body"},"headers":{"type":"object","description":"Required headers for the PUT request to the url","additionalProperties":{"type":"string"}},"uploadBodySchema":{"description":"Always null. Defines the schema of the json body to be PUT to the url. The json body should be gzip encoded before uploading","$ref":"#/definitions/PerformancePredictionUploadSchema"}}},"PerformancePredictionUploadSchema":{"type":"object","required":["calculationStartDate","onQueueTimes"],"properties":{"calculationStartDate":{"type":"string","format":"date-time","description":"Date as an ISO-8601 string, corresponding to the beginning of the performance prediction results"},"onQueueTimes":{"type":"array","description":"List of agent on queue times by management unit","items":{"$ref":"#/definitions/MuAgentQueueTimeRequest"}}}},"PerformancePredictionRecalculationResponse":{"type":"object","required":["operationId","state"],"properties":{"operationId":{"type":"string","description":"The operationId for which to listen"},"downloadUrl":{"type":"string","description":"The url to GET the results of the performance prediction. This field is populated only if query state is 'Complete'"},"downloadResult":{"description":"Result will always come via downloadUrls; however the schema is included for documentation","$ref":"#/definitions/PerformancePredictionOutputs"},"state":{"type":"string","description":"The state of the performance prediction","enum":["Processing","Complete","Error"]}}},"BuScheduleRun":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"schedulerRunId":{"type":"string","description":"The scheduler run ID.  Reference this value for support"},"intradayRescheduling":{"type":"boolean","description":"Whether this is an intraday rescheduling run"},"state":{"type":"string","description":"The state of the generation run","enum":["None","Queued","Scheduling","Canceled","Failed","Complete"]},"weekCount":{"type":"integer","format":"int32","description":"The number of weeks spanned by the schedule"},"percentComplete":{"type":"number","format":"double","description":"Percent completion of the schedule run"},"targetWeek":{"type":"string","format":"date","description":"The start date of the target week. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"},"schedule":{"description":"The generated schedule.  Null unless the schedule run is complete","$ref":"#/definitions/BuScheduleReference"},"scheduleDescription":{"type":"string","description":"The description of the generated schedule"},"schedulingStartTime":{"type":"string","format":"date-time","description":"When the schedule generation run started. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"schedulingStartedBy":{"description":"The user who started the scheduling run","$ref":"#/definitions/UserReference"},"schedulingCanceledBy":{"description":"The user who canceled the scheduling run, if applicable","$ref":"#/definitions/UserReference"},"schedulingCompletedTime":{"type":"string","format":"date-time","description":"When the scheduling run was completed, if applicable. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"messageCount":{"type":"integer","format":"int32","description":"The number of schedule generation messages for this schedule generation run"},"messageSeverityCounts":{"type":"array","description":"The list of schedule generation message counts by severity for this schedule generation run","items":{"$ref":"#/definitions/SchedulerMessageSeverityCount"}},"reschedulingOptions":{"description":"Rescheduling options for this run.  Null unless intradayRescheduling is true","$ref":"#/definitions/ReschedulingOptionsRunResponse"},"reschedulingResultExpiration":{"type":"string","format":"date-time","description":"When the reschedule result will expire.  Null unless intradayRescheduling is true. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"BuScheduleRunListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/BuScheduleRun"}}}},"ReschedulingManagementUnitResponse":{"type":"object","properties":{"managementUnit":{"description":"The management unit","$ref":"#/definitions/ManagementUnitReference"},"applied":{"type":"boolean","description":"Whether the rescheduling run is applied for the given management unit"}}},"ReschedulingOptionsRunResponse":{"type":"object","properties":{"existingSchedule":{"description":"The existing schedule to which this reschedule run applies","$ref":"#/definitions/BuScheduleReference"},"startDate":{"type":"string","format":"date-time","description":"The start date of the period to reschedule. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"endDate":{"type":"string","format":"date-time","description":"The end date of the period to reschedule. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"managementUnits":{"type":"array","description":"Per-management unit rescheduling options","items":{"$ref":"#/definitions/ReschedulingManagementUnitResponse"}},"agentCount":{"type":"integer","format":"int32","description":"The number of agents to be considered in the reschedule"},"activityCodeIds":{"type":"array","description":"The IDs of the activity codes being considered for reschedule","uniqueItems":true,"items":{"type":"string"}},"doNotChangeWeeklyPaidTime":{"type":"boolean","description":"Whether weekly paid time is allowed to be changed"},"doNotChangeDailyPaidTime":{"type":"boolean","description":"Whether daily paid time is allowed to be changed"},"doNotChangeShiftStartTimes":{"type":"boolean","description":"Whether shift start times are allowed to be changed"},"doNotChangeManuallyEditedShifts":{"type":"boolean","description":"Whether manually edited shifts are allowed to be changed"}}},"SchedulerMessageSeverityCount":{"type":"object","properties":{"severity":{"type":"string","description":"The schedule message severity","enum":["Ignore","Information","Warning","Error"]},"count":{"type":"integer","format":"int32","description":"The number of schedule messages with the given severity"}}},"BuAgentScheduleRescheduleResponse":{"type":"object","properties":{"user":{"description":"The user to whom this agent schedule applies","$ref":"#/definitions/UserReference"},"shifts":{"type":"array","description":"The shift definitions for this agent schedule","items":{"$ref":"#/definitions/BuAgentScheduleShift"}},"fullDayTimeOffMarkers":{"type":"array","description":"Full day time off markers which apply to this agent schedule","items":{"$ref":"#/definitions/BuFullDayTimeOffMarker"}},"workPlan":{"description":"The work plan for this user","$ref":"#/definitions/WorkPlanReference"},"workPlansPerWeek":{"type":"array","description":"The work plans per week for this user from the work plan rotation. Null values in the list denotes that user is not part of any work plan for that week","items":{"$ref":"#/definitions/WorkPlanReference"}}}},"BuHeadcountForecast":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/BuPlanningGroupHeadcountForecast"}},"referenceStartDate":{"type":"string","format":"date-time","description":"Reference start date for the interval values in each forecast entity. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"}}},"BuPlanningGroupHeadcountForecast":{"type":"object","properties":{"planningGroup":{"description":"The planning group to which this portion of the headcount forecast applies","$ref":"#/definitions/PlanningGroupReference"},"requiredPerInterval":{"type":"array","description":"Required headcount per interval, referenced against the reference start date","items":{"type":"number","format":"double"}},"requiredWithoutShrinkagePerInterval":{"type":"array","description":"Required headcount per interval without accounting for shrinkage, referenced against the reference start date","items":{"type":"number","format":"double"}}}},"BuRescheduleAgentScheduleResult":{"type":"object","properties":{"managementUnit":{"description":"The management unit to which this part of the result applies","$ref":"#/definitions/ManagementUnitReference"},"downloadResult":{"description":"The agent schedules.  Result will always come via the downloadUrl; however the schema is included for documentation","$ref":"#/definitions/MuRescheduleResultWrapper"},"downloadUrl":{"type":"string","description":"The download URL from which to fetch the result"}}},"BuRescheduleResult":{"type":"object","properties":{"generationResults":{"description":"The generation results.  Note the result will always be delivered via the generationResultsDownloadUrl; however the schema is included for documentation","$ref":"#/definitions/ScheduleGenerationResult"},"generationResultsDownloadUrl":{"type":"string","description":"The download URL from which to fetch the generation results for the rescheduling run"},"headcountForecast":{"description":"The headcount forecast.  Note the result will always be delivered via the headcountForecastDownloadUrl; however the schema is included for documentation","$ref":"#/definitions/BuHeadcountForecast"},"headcountForecastDownloadUrl":{"type":"string","description":"The download URL from which to fetch the headcount forecast for the rescheduling run"},"agentSchedules":{"type":"array","description":"List of download links for agent schedules produced by the rescheduling run","items":{"$ref":"#/definitions/BuRescheduleAgentScheduleResult"}}}},"MuRescheduleResultWrapper":{"type":"object","properties":{"agentSchedules":{"type":"array","description":"The list of agent schedules","items":{"$ref":"#/definitions/BuAgentScheduleRescheduleResponse"}}}},"PlanningGroupReference":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"ScheduleGenerationMessage":{"type":"object","properties":{"type":{"type":"string","description":"The type of the message","enum":["AgentNotFound","AgentNotInSelectedManagementUnit","AgentNotLicensed","AgentWithoutWorkPlan","WorkPlanNotEnabled","WorkPlanNotFound","AgentWithoutCapability","NoNeedDays","UnableToProduceAgentSchedule","UnableToScheduleMaxConsecutiveWorkingDaysFromAgentHistory","UnableToScheduleMaxConsecutiveWorkingWeekendsFromAgentHistory","UnableToScheduleMaxWeeklyPaidTimeFromTimeOff","UnableToScheduleMaxWorkDayPaidTimeFromTimeOff","UnableToScheduleMinIntershiftTimeFromAgentHistory","UnableToScheduleMinIntershiftTimeFromDst","UnableToScheduleMinShiftStartDistanceFromAgentHistory","UnableToScheduleMinShiftStartDistanceFromDst","UnableToScheduleMinWeeklyPaidTimeFromTimeOff","UnableToScheduleMinWeeklyWorkDaysFromTimeOff","UnableToScheduleMinWorkDayPaidTimeFromTimeOff","UnableToSchedulePlanningPeriodMaxDaysOffFromAgentHistory","UnableToSchedulePlanningPeriodMaxDaysOffFromTimeOff","UnableToSchedulePlanningPeriodMaxPaidTimeFromAgentHistory","UnableToSchedulePlanningPeriodMaxPaidTimeFromTimeOff","UnableToSchedulePlanningPeriodMinDaysOffFromAgentHistory","UnableToSchedulePlanningPeriodMinPaidTimeFromAgentHistory","UnableToSchedulePlanningPeriodMinPaidTimeFromTimeOff","UnableToScheduleWorkDayFromTimeOff","UnableToScheduleMaxConsecutiveWorkingDays","UnableToScheduleMaxConsecutiveWorkingWeekends","UnableToScheduleMaxWeeklyPaidTime","UnableToScheduleMaxWeeklyWorkDays","UnableToScheduleMaxWorkDayPaidTime","UnableToScheduleMinConsecutiveNonWorkingTimePerWeek","UnableToScheduleMinIntershiftTime","UnableToScheduleMinShiftStartDistance","UnableToScheduleMinWeeklyPaidTime","UnableToScheduleMinWeeklyWorkDays","UnableToScheduleMinWorkDayPaidTime","UnableToSchedulePlanningPeriodMaxDaysOff","UnableToSchedulePlanningPeriodMaxPaidTime","UnableToSchedulePlanningPeriodMinDaysOff","UnableToSchedulePlanningPeriodMinPaidTime","UnableToScheduleShiftVariance","UnableToScheduleWorkDay"]},"arguments":{"type":"array","description":"The arguments describing the message","items":{"$ref":"#/definitions/SchedulerMessageArgument"}}}},"ScheduleGenerationResult":{"type":"object","properties":{"failed":{"type":"boolean","description":"Whether the schedule generation run failed"},"runId":{"type":"string","description":"The ID of the schedule generation run. Reference this when requesting support"},"messageCount":{"type":"integer","format":"int32","description":"The number of schedule generation messages for this schedule generation run"},"messages":{"type":"array","description":"User facing messages related to the schedule generation run","items":{"$ref":"#/definitions/ScheduleGenerationMessage"}},"messageSeverities":{"type":"array","description":"The list of messages by severity in this schedule generation run","items":{"$ref":"#/definitions/SchedulerMessageTypeSeverity"}}}},"SchedulerMessageArgument":{"type":"object","properties":{"type":{"type":"string","description":"The type of this message parameter","enum":["AgentId","Date"]},"value":{"type":"string","description":"The value of this message parameter"}}},"PatchBuReschedulingOptionsManagementUnitRequest":{"type":"object","required":["managementUnitId"],"properties":{"managementUnitId":{"type":"string","description":"The management unit portion of the rescheduling run to update"},"applied":{"type":"boolean","description":"Whether to mark the run as applied.  Only applies to reschedule runs.  Once applied, a run cannot be un-marked as applied"}}},"PatchBuReschedulingOptionsRequest":{"type":"object","properties":{"managementUnits":{"type":"array","description":"Per-management unit rescheduling options to update","items":{"$ref":"#/definitions/PatchBuReschedulingOptionsManagementUnitRequest"}}}},"PatchBuScheduleRunRequest":{"type":"object","properties":{"reschedulingOptions":{"description":"The rescheduling options to update","$ref":"#/definitions/PatchBuReschedulingOptionsRequest"}}},"BuAgentSchedulesSearchResponse":{"type":"object","properties":{"agentSchedules":{"type":"array","description":"The requested agent schedules","items":{"$ref":"#/definitions/BuAgentScheduleSearchResponse"}},"businessUnitTimeZone":{"type":"string","description":"The time zone configured for the business unit to which this schedule applies"},"publishedSchedules":{"type":"array","description":"References to all published week schedules overlapping the start/end date query parameters","items":{"$ref":"#/definitions/BuAgentSchedulePublishedScheduleReference"}}}},"BuAsyncAgentSchedulesSearchResponse":{"type":"object","properties":{"status":{"type":"string","description":"The status of the operation","enum":["Processing","Complete","Canceled","Error"]},"operationId":{"type":"string","description":"The ID for the operation"},"result":{"description":"The result of the operation.  Null unless status == Complete","$ref":"#/definitions/BuAgentSchedulesSearchResponse"},"progress":{"type":"integer","format":"int32","description":"Percent progress for the operation"},"downloadUrl":{"type":"string","description":"The URL from which to download the result if it is too large to pass directly"}}},"BuSearchAgentSchedulesRequest":{"type":"object","required":["endDate","startDate"],"properties":{"startDate":{"type":"string","format":"date-time","description":"Start date of the range to search. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"endDate":{"type":"string","format":"date-time","description":"End date of the range to search. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"userIds":{"type":"array","description":"IDs of the users for whose schedules to search","items":{"type":"string"}}}},"BuAsyncScheduleResponse":{"type":"object","properties":{"status":{"type":"string","description":"The status of the operation","enum":["Processing","Complete","Canceled","Error"]},"operationId":{"type":"string","description":"The ID for the operation"},"result":{"description":"The result of the operation.  Null unless status == Complete","$ref":"#/definitions/BuScheduleMetadata"}}},"BuManagementUnitScheduleSummary":{"type":"object","properties":{"managementUnit":{"description":"The management unit to which this summary applies","$ref":"#/definitions/ManagementUnitReference"},"agentCount":{"type":"integer","format":"int32","description":"The number of agents from this management unit that are in the schedule"},"startDate":{"type":"string","format":"date-time","description":"The start of the schedule change in the management unit. Only populated in schedule update notifications. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"endDate":{"type":"string","format":"date-time","description":"The end of the schedule change in the management unit. Only populated in schedule update notifications. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"agents":{"type":"array","description":"The agents in the management unit who are part of this schedule, or in schedule change notifications, the agents that were changed. Note this will come back as an empty list unless the appropriate expand query parameter is passed","uniqueItems":true,"items":{"$ref":"#/definitions/UserReference"}}}},"BuScheduleMetadata":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"weekDate":{"type":"string","format":"date","description":"The start week date for this schedule. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"},"weekCount":{"type":"integer","format":"int32","description":"The number of weeks spanned by this schedule"},"description":{"type":"string","description":"The description of this schedule"},"published":{"type":"boolean","description":"Whether this schedule is published"},"shortTermForecast":{"description":"The forecast used for this schedule, if applicable","$ref":"#/definitions/BuShortTermForecastReference"},"generationResults":{"description":"Generation result summary for this schedule, if applicable","$ref":"#/definitions/ScheduleGenerationResultSummary"},"metadata":{"description":"Version metadata for this schedule","$ref":"#/definitions/WfmVersionedEntityMetadata"},"managementUnits":{"type":"array","description":"High level per-management unit schedule metadata","items":{"$ref":"#/definitions/BuManagementUnitScheduleSummary"}},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"ScheduleGenerationResultSummary":{"type":"object","properties":{"failed":{"type":"boolean","description":"Whether the schedule generation run failed"},"runId":{"type":"string","description":"The ID of the schedule generation run. Reference this when requesting support"},"messageCount":{"type":"integer","format":"int32","description":"The number of schedule generation messages for this schedule generation run"},"messageSeverityCounts":{"type":"array","description":"The list of schedule generation message counts by severity for this schedule generation run","items":{"$ref":"#/definitions/SchedulerMessageSeverityCount"}}}},"BuAsyncScheduleRunResponse":{"type":"object","properties":{"status":{"type":"string","description":"The status of the operation","enum":["Processing","Complete","Canceled","Error"]},"operationId":{"type":"string","description":"The ID for the operation"},"result":{"description":"The result of the operation.  Null unless status == Complete","$ref":"#/definitions/BuScheduleRun"}}},"BuRescheduleRequest":{"type":"object","required":["doNotChangeDailyPaidTime","doNotChangeManuallyEditedShifts","doNotChangeShiftStartTimes","doNotChangeWeeklyPaidTime","managementUnitIds"],"properties":{"startDate":{"type":"string","format":"date-time","description":"The start of the range to reschedule.  Defaults to the beginning of the schedule. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"endDate":{"type":"string","format":"date-time","description":"The end of the range to reschedule.  Defaults the the end of the schedule. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"agentIds":{"type":"array","description":"The IDs of the agents to consider for rescheduling.  Omit to consider all agents in the specified management units.Agents not in the specified management units will be ignored","items":{"type":"string"}},"activityCodeIds":{"type":"array","description":"The IDs of the activity codes to consider for rescheduling.  Omit to consider all activity codes","items":{"type":"string"}},"managementUnitIds":{"type":"array","description":"The IDs of the management units to reschedule","items":{"type":"string"}},"doNotChangeWeeklyPaidTime":{"type":"boolean","description":"Instructs the scheduler whether it is allowed to change weekly paid time"},"doNotChangeDailyPaidTime":{"type":"boolean","description":"Instructs the scheduler whether it is allowed to change daily paid time"},"doNotChangeShiftStartTimes":{"type":"boolean","description":"Instructs the scheduler whether it is allowed to change shift start times"},"doNotChangeManuallyEditedShifts":{"type":"boolean","description":"Instructs the scheduler whether it is allowed to change manually edited shifts"}}},"SchedulingTestingOptionsRequest":{"type":"object","properties":{"fastScheduling":{"type":"boolean","description":"Whether to enable fast scheduling"},"delayScheduling":{"type":"boolean","description":"Whether to force delayed scheduling"},"failScheduling":{"type":"boolean","description":"Whether to force scheduling to fail"},"populateWarnings":{"type":"boolean","description":"Whether to populate warnings in the generated schedule"},"populateDeprecatedWarnings":{"type":"boolean","description":"Whether to populate deprecated warnings in the generated schedule"}}},"BuScheduleListItem":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"weekDate":{"type":"string","format":"date","description":"The start week date for this schedule. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"},"weekCount":{"type":"integer","format":"int32","description":"The number of weeks spanned by this schedule"},"description":{"type":"string","description":"The description of this schedule"},"published":{"type":"boolean","description":"Whether this schedule is published"},"shortTermForecast":{"description":"The forecast used for this schedule, if applicable","$ref":"#/definitions/BuShortTermForecastReference"},"generationResults":{"description":"Generation result summary for this schedule, if applicable","$ref":"#/definitions/ScheduleGenerationResultSummary"},"metadata":{"description":"Version metadata for this schedule","$ref":"#/definitions/WfmVersionedEntityMetadata"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"BuScheduleListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/BuScheduleListItem"}}}},"BuCreateBlankScheduleRequest":{"type":"object","required":["description","weekCount"],"properties":{"description":{"type":"string","description":"The description for the schedule"},"shortTermForecast":{"description":"The forecast to use when generating the schedule.  Note that the forecast must fully encompass the schedule's start week + week count","$ref":"#/definitions/BuShortTermForecastReference"},"weekCount":{"type":"integer","format":"int32","description":"The number of weeks in the schedule. One extra day is added at the end"}}},"BuImportAgentScheduleUploadSchema":{"type":"object","required":["userId"],"properties":{"userId":{"type":"string","description":"The ID of the user to whom this agent schedule applies"},"workPlanId":{"description":"The ID of the work plan for this user.  Mutually exclusive with workPlanIdsPerWeek","$ref":"#/definitions/ValueWrapperString"},"workPlanIdsPerWeek":{"description":"The IDs of the work plans per week for this user.  Mutually exclusive with workPlanId","$ref":"#/definitions/ListWrapperString"},"shifts":{"type":"array","description":"The shift definitions for this agent schedule","items":{"$ref":"#/definitions/BuAgentScheduleShift"}},"fullDayTimeOffMarkers":{"type":"array","description":"Any full day time off markers that apply to this agent schedule","items":{"$ref":"#/definitions/BuFullDayTimeOffMarker"}}}},"ImportScheduleUploadResponse":{"type":"object","properties":{"uploadKey":{"type":"string","description":"The key to pass to the secondary request to start processing of the upload"},"url":{"type":"string","description":"The url to which to PUT the upload body"},"headers":{"type":"object","description":"Required headers for the PUT request to the url","additionalProperties":{"type":"string"}},"uploadBodySchema":{"description":"Always null. Defines the schema of the json body to be PUT to the url. The json body should be gzip encoded before uploading","$ref":"#/definitions/ImportScheduleUploadSchema"}}},"ImportScheduleUploadSchema":{"type":"object","required":["description","weekCount"],"properties":{"description":{"type":"string","description":"The description for the imported schedule"},"weekCount":{"type":"integer","format":"int32","description":"The number of weeks the imported schedule will cover"},"published":{"type":"boolean","description":"Whether the imported schedule should be immediately published"},"shortTermForecast":{"description":"The short term forecast to associate with the imported schedule","$ref":"#/definitions/BuShortTermForecastReference"},"headcountForecast":{"description":"The headcount forecast to associate with the imported schedule","$ref":"#/definitions/BuHeadcountForecast"},"agentSchedules":{"type":"array","description":"Individual agent schedules","items":{"$ref":"#/definitions/BuImportAgentScheduleUploadSchema"}}}},"ListWrapperString":{"type":"object","properties":{"values":{"type":"array","items":{"type":"string"}}}},"ScheduleUploadProcessingResponse":{"type":"object","properties":{"status":{"type":"string","description":"The status of the operation","enum":["Processing","Complete","Canceled","Error"]},"operationId":{"type":"string","description":"The ID for the operation"},"result":{"description":"The result of the operation.  Null unless status == Complete","$ref":"#/definitions/BuScheduleMetadata"}}},"BuGenerateScheduleRequest":{"type":"object","required":["description","weekCount"],"properties":{"description":{"type":"string","description":"The description for the schedule"},"shortTermForecast":{"description":"The forecast to use when generating the schedule.  Note that the forecast must fully encompass the schedule's start week + week count","$ref":"#/definitions/BuShortTermForecastReference"},"weekCount":{"type":"integer","format":"int32","description":"The number of weeks in the schedule. One extra day is added at the end"},"options":{"description":"Additional scheduling options","$ref":"#/definitions/SchedulingOptionsRequest"}}},"SchedulingNoForecastOptionsRequest":{"type":"object","properties":{"shiftLength":{"type":"string","description":"The shift length option to apply if no forecast is supplied","enum":["Shortest","Median","Longest","Random"]},"shiftStart":{"type":"string","description":"The shift start option to apply if no forecast is supplied","enum":["Earliest","Median","Latest","Random"]}}},"SchedulingOptionsRequest":{"type":"object","properties":{"noForecastOptions":{"description":"Schedule generation options to apply if no forecast is supplied","$ref":"#/definitions/SchedulingNoForecastOptionsRequest"}}},"BuCopyScheduleRequest":{"type":"object","required":["description","weekDate"],"properties":{"description":{"type":"string","description":"The description for the new schedule"},"weekDate":{"type":"string","format":"date","description":"The start weekDate for the new copy of the schedule. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"}}},"BuHeadcountForecastResponse":{"type":"object","properties":{"result":{"description":"The headcount forecast, null when downloadUrl is provided","$ref":"#/definitions/BuHeadcountForecast"},"downloadUrl":{"type":"string","description":"Download URL.  Null unless the response is too large to pass directly through the api"}}},"BuAgentScheduleQueryResponse":{"type":"object","properties":{"user":{"description":"The user to whom this agent schedule applies","$ref":"#/definitions/UserReference"},"shifts":{"type":"array","description":"The shift definitions for this agent schedule","items":{"$ref":"#/definitions/BuAgentScheduleShift"}},"fullDayTimeOffMarkers":{"type":"array","description":"Full day time off markers which apply to this agent schedule","items":{"$ref":"#/definitions/BuFullDayTimeOffMarker"}},"workPlan":{"description":"The work plan for this user","$ref":"#/definitions/WorkPlanReference"},"workPlansPerWeek":{"type":"array","description":"The work plans per week for this user from the work plan rotation. Null values in the list denotes that user is not part of any work plan for that week","items":{"$ref":"#/definitions/WorkPlanReference"}},"metadata":{"description":"Versioned entity metadata for this agent schedule","$ref":"#/definitions/WfmVersionedEntityMetadata"}}},"BuAgentSchedulesQueryResponse":{"type":"object","properties":{"agentSchedules":{"type":"array","description":"The requested agent schedules","items":{"$ref":"#/definitions/BuAgentScheduleQueryResponse"}},"businessUnitTimeZone":{"type":"string","description":"The time zone configured for the business unit to which these schedules apply"}}},"BuAsyncAgentSchedulesQueryResponse":{"type":"object","properties":{"status":{"type":"string","description":"The status of the operation","enum":["Processing","Complete","Canceled","Error"]},"operationId":{"type":"string","description":"The ID for the operation"},"result":{"description":"The result of the operation.  Null unless status == Complete","$ref":"#/definitions/BuAgentSchedulesQueryResponse"},"progress":{"type":"integer","format":"int32","description":"Percent progress for the operation"},"downloadUrl":{"type":"string","description":"The URL from which to download the result if it is too large to pass directly"}}},"BuQueryAgentSchedulesRequest":{"type":"object","required":["managementUnitId"],"properties":{"managementUnitId":{"type":"string","description":"The ID of the management unit to query"},"userIds":{"type":"array","description":"The IDs of the users to query.  Omit to query all user schedules in the management unit. Note: If teamIds is also specified, only schedules for users in the requested teams will be returned","uniqueItems":true,"items":{"type":"string"}},"teamIds":{"type":"array","description":"The teamIds to request. If null or not set, results will be queried for requested users if applicable or otherwise all users in the management unit","uniqueItems":true,"items":{"type":"string"}}}},"BuAgentScheduleHistoryChange":{"type":"object","properties":{"metadata":{"description":"The metadata of the change, including who and when the change was made","$ref":"#/definitions/BuAgentScheduleHistoryChangeMetadata"},"shifts":{"type":"array","description":"The list of changed shifts","items":{"$ref":"#/definitions/BuAgentScheduleShift"}},"fullDayTimeOffMarkers":{"type":"array","description":"The list of changed full day time off markers","items":{"$ref":"#/definitions/BuFullDayTimeOffMarker"}},"deletes":{"description":"The deleted shifts, full day time off markers, or the entire agent schedule","$ref":"#/definitions/BuAgentScheduleHistoryDeletedChange"}}},"BuAgentScheduleHistoryChangeMetadata":{"type":"object","properties":{"dateModified":{"type":"string","format":"date-time","description":"The timestamp of the schedule change. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"modifiedBy":{"description":"The user that made the schedule change","$ref":"#/definitions/UserReference"}}},"BuAgentScheduleHistoryDeletedChange":{"type":"object","properties":{"shiftIds":{"type":"array","description":"The IDs of deleted shifts","uniqueItems":true,"items":{"type":"string"}},"fullDayTimeOffMarkerDates":{"type":"array","description":"The dates of any deleted full day time off markers","uniqueItems":true,"items":{"type":"string","format":"date"}},"agentSchedule":{"type":"boolean","description":"Whether the entire agent schedule was deleted"}}},"BuAgentScheduleHistoryDroppedChange":{"type":"object","properties":{"metadata":{"description":"The metadata of the change, including who and when the change was made","$ref":"#/definitions/BuAgentScheduleHistoryChangeMetadata"},"shiftIds":{"type":"array","description":"The IDs of deleted shifts","uniqueItems":true,"items":{"type":"string"}},"fullDayTimeOffMarkerDates":{"type":"array","description":"The dates of any deleted full day time off markers","uniqueItems":true,"items":{"type":"string","format":"date"}},"deletes":{"description":"The deleted shifts, full day time off markers, or the entire agent schedule","$ref":"#/definitions/BuAgentScheduleHistoryDeletedChange"}}},"BuAgentScheduleHistoryResponse":{"type":"object","properties":{"priorPublishedSchedules":{"type":"array","description":"The list of previously published schedules","items":{"$ref":"#/definitions/BuScheduleReference"}},"basePublishedSchedule":{"description":"The originally published agent schedules","$ref":"#/definitions/BuAgentScheduleHistoryChange"},"droppedChanges":{"type":"array","description":"The changes dropped from the schedule history. This will happen if the schedule history is too large","items":{"$ref":"#/definitions/BuAgentScheduleHistoryDroppedChange"}},"changes":{"type":"array","description":"The list of changes for the schedule history","items":{"$ref":"#/definitions/BuAgentScheduleHistoryChange"}}}},"BuUpdateAgentScheduleShift":{"type":"object","properties":{"id":{"type":"string","description":"The ID of the shift"},"startDate":{"type":"string","format":"date-time","description":"The start date of this shift. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z","readOnly":true},"lengthMinutes":{"type":"integer","format":"int32","description":"The length of this shift in minutes","readOnly":true},"activities":{"type":"array","description":"The activities associated with this shift","items":{"$ref":"#/definitions/BuAgentScheduleActivity"}},"manuallyEdited":{"type":"boolean","description":"Whether this shift was manually edited. This is only set by clients and is used for rescheduling"},"schedule":{"description":"The schedule to which this shift belongs","readOnly":true,"$ref":"#/definitions/BuScheduleReference"},"delete":{"type":"boolean","description":"Set to true to delete the shift from the agent's schedule"}}},"BuUpdateAgentScheduleUploadSchema":{"type":"object","required":["userId"],"properties":{"userId":{"type":"string","description":"The ID of the user to whom this agent schedule applies"},"workPlanId":{"description":"The ID of the work plan for this user.  Mutually exclusive with workPlanIdsPerWeek","$ref":"#/definitions/ValueWrapperString"},"workPlanIdsPerWeek":{"description":"The IDs of the work plans per week for this user.  Mutually exclusive with workPlanId","$ref":"#/definitions/ListWrapperString"},"shifts":{"type":"array","description":"The shift definitions for this agent schedule","items":{"$ref":"#/definitions/BuUpdateAgentScheduleShift"}},"fullDayTimeOffMarkers":{"type":"array","description":"Any full day time off markers that apply to this agent schedule","items":{"$ref":"#/definitions/BuFullDayTimeOffMarker"}},"metadata":{"description":"Version metadata for this agent schedule. Required if updating or deleting an existing agent schedule, otherwise should be omitted","$ref":"#/definitions/WfmVersionedEntityMetadata"},"delete":{"type":"boolean","description":"Whether to delete this agent's schedule. Defaults to false if not set"}}},"UpdateScheduleUploadResponse":{"type":"object","properties":{"uploadKey":{"type":"string","description":"The key to pass to the secondary request to start processing of the upload"},"url":{"type":"string","description":"The url to which to PUT the upload body"},"headers":{"type":"object","description":"Required headers for the PUT request to the url","additionalProperties":{"type":"string"}},"uploadBodySchema":{"description":"Always null. Defines the schema of the json body to be PUT to the url. The json body should be gzip encoded before uploading","$ref":"#/definitions/UpdateScheduleUploadSchema"}}},"UpdateScheduleUploadSchema":{"type":"object","required":["metadata"],"properties":{"description":{"type":"string","description":"The description to set for the schedule"},"published":{"type":"boolean","description":"Whether to publish the schedule. Note: a schedule cannot be un-published unless another schedule is published over it"},"shortTermForecast":{"description":"The short term forecast to associate with the schedule","$ref":"#/definitions/BuShortTermForecastReference"},"headcountForecast":{"description":"The headcount forecast to associate with the schedule","$ref":"#/definitions/BuHeadcountForecast"},"agentSchedules":{"type":"array","description":"Individual agent schedules","items":{"$ref":"#/definitions/BuUpdateAgentScheduleUploadSchema"}},"metadata":{"description":"Version metadata for this schedule","$ref":"#/definitions/WfmVersionedEntityMetadata"}}},"ProcessScheduleUpdateUploadRequest":{"type":"object","required":["uploadKey"],"properties":{"uploadKey":{"type":"string","description":"The uploadKey provided by the request to get an upload URL"},"teamIds":{"type":"array","description":"The list of teams to which the users being modified belong. Only required if the requesting user has conditional permission to wfm:schedule:edit","uniqueItems":true,"items":{"type":"string"}},"managementUnitIdsForAddedTeamUsers":{"type":"array","description":"The set of muIds to which agents belong if agents are being newly added to the schedule, if the requesting user has conditional permission to wfm:schedule:edit","uniqueItems":true,"items":{"type":"string"}}}},"UserListScheduleRequestBody":{"type":"object","required":["endDate","startDate","userIds"],"properties":{"userIds":{"type":"array","description":"The user ids for which to fetch schedules","items":{"type":"string"}},"startDate":{"type":"string","format":"date-time","description":"Beginning of the range of schedules to fetch, in ISO-8601 format"},"endDate":{"type":"string","format":"date-time","description":"End of the range of schedules to fetch, in ISO-8601 format"},"loadFullWeeks":{"type":"boolean","description":"Whether to load the full week's schedule (for the requested users) of any week overlapping the start/end date query parameters, defaults to false"}}},"ScheduleGenerationWarning":{"type":"object","properties":{"userId":{"type":"string","description":"ID of the user in the warning"},"userNotLicensed":{"type":"boolean","description":"Whether the user does not have the appropriate license to be scheduled"},"unableToMeetMaxDays":{"type":"boolean","description":"Whether the number of scheduled days exceeded the maximum days to schedule defined in the agent work plan"},"unableToScheduleRequiredDays":{"type":"array","description":"Days indicated as required to work in agent work plan where no viable shift was found to schedule","uniqueItems":true,"items":{"type":"string","enum":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]}},"unableToMeetMinPaidForTheWeek":{"type":"boolean","description":"Whether the schedule did not meet the minimum paid time for the week defined in the agent work plan"},"unableToMeetMaxPaidForTheWeek":{"type":"boolean","description":"Whether the schedule exceeded the maximum paid time for the week defined in the agent work plan"},"noNeedDays":{"type":"array","description":"Days agent was scheduled but there was no need to meet. The scheduled days have no effect on service levels","uniqueItems":true,"items":{"type":"string","enum":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]}},"shiftsTooCloseTogether":{"type":"boolean","description":"Whether the schedule did not meet the minimum time between shifts defined in the agent work plan"}}},"ShortTermForecastReference":{"type":"object","required":["weekDate"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true},"weekDate":{"type":"string","description":"The weekDate of the short term forecast in yyyy-MM-dd format"},"description":{"type":"string","description":"The description of the short term forecast"}}},"WeekScheduleGenerationResult":{"type":"object","properties":{"failed":{"type":"boolean","description":"Whether the schedule generation failed"},"runId":{"type":"string","description":"ID of the schedule run"},"agentWarnings":{"type":"array","description":"Warning messages from the schedule run. This will be available only when requesting information for a single week schedule","items":{"$ref":"#/definitions/ScheduleGenerationWarning"}},"agentWarningCount":{"type":"integer","format":"int32","description":"Count of warning messages from the schedule run. This will be available only when requesting multiple week schedules"}}},"WeekScheduleListItemResponse":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true},"weekDate":{"type":"string","description":"First day of this week schedule in yyyy-MM-dd format"},"description":{"type":"string","description":"Description of the week schedule"},"published":{"type":"boolean","description":"Whether the week schedule is published"},"generationResults":{"description":"Summary of the results from the schedule run","$ref":"#/definitions/WeekScheduleGenerationResult"},"shortTermForecast":{"description":"Short term forecast associated with this schedule","$ref":"#/definitions/ShortTermForecastReference"},"metadata":{"description":"Version metadata for this work plan","$ref":"#/definitions/WfmVersionedEntityMetadata"}}},"WeekScheduleListResponse":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/WeekScheduleListItemResponse"}}}},"HeadcountForecast":{"type":"object","required":["required","requiredWithoutShrinkage"],"properties":{"required":{"type":"array","description":"Headcount information with shrinkage","items":{"$ref":"#/definitions/HeadcountInterval"}},"requiredWithoutShrinkage":{"type":"array","description":"Headcount information without shrinkage","items":{"$ref":"#/definitions/HeadcountInterval"}}}},"HeadcountInterval":{"type":"object","required":["interval","value"],"properties":{"interval":{"type":"string","format":"date-time","description":"The start date-time for this headcount interval in ISO-8601 format, must be within the 8 day schedule"},"value":{"type":"number","format":"double","description":"Headcount value for this interval"}}},"WeekSchedule":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true},"weekDate":{"type":"string","description":"First day of this week schedule in yyyy-MM-dd format"},"description":{"type":"string","description":"Description of the week schedule"},"published":{"type":"boolean","description":"Whether the week schedule is published"},"generationResults":{"description":"Summary of the results from the schedule run","$ref":"#/definitions/WeekScheduleGenerationResult"},"shortTermForecast":{"description":"Short term forecast associated with this schedule","$ref":"#/definitions/ShortTermForecastReference"},"metadata":{"description":"Version metadata for this work plan","$ref":"#/definitions/WfmVersionedEntityMetadata"},"userSchedules":{"type":"object","description":"User schedules in the week","additionalProperties":{"$ref":"#/definitions/UserSchedule"}},"headcountForecast":{"description":"Headcount information for the week schedule","$ref":"#/definitions/HeadcountForecast"},"agentSchedulesVersion":{"type":"integer","format":"int32","description":"Version of agent schedules in the week schedule"}}},"WeekScheduleResponse":{"type":"object","properties":{"result":{"description":"The result of the request. The value will be null if response is large","$ref":"#/definitions/WeekSchedule"},"downloadUrl":{"type":"string","description":"The url to fetch the result for large responses. The value is null if result contains the data"}}},"SchedulingProcessingError":{"type":"object","properties":{"internalErrorCode":{"type":"string","description":"An internal code representing the type of error. BadJson for 'Unable to parse json.' NotFound for 'Resource not found.' Fail for 'An unexpected server error occured.'","readOnly":true,"enum":["BadJson","NotFound","Fail"]},"description":{"type":"string","description":"A text description of the error","readOnly":true}}},"SchedulingStatusResponse":{"type":"object","properties":{"id":{"type":"string","description":"The ID generated for the scheduling job.  Use to GET result when job is completed.","readOnly":true},"status":{"type":"string","description":"The status of the scheduling job.","readOnly":true,"enum":["Pending","Success","Failed","Ongoing","PartialFailure"]},"errorDetails":{"type":"array","description":"If the request could not be properly processed, error details will be given here.","readOnly":true,"items":{"$ref":"#/definitions/SchedulingProcessingError"}},"schedulingResultUri":{"type":"string","description":"The uri of the scheduling result. It has a value if the status is 'Success'.","readOnly":true},"percentComplete":{"type":"integer","format":"int32","description":"The percentage of the job that is complete.","readOnly":true}}},"HistoricalShrinkageActivityCategoryResponse":{"type":"object","properties":{"activityCategory":{"type":"string","description":"Activity category for which shrinkage data is provided","enum":["OnQueueWork","Break","Meal","Meeting","OffQueueWork","TimeOff","Training","Unavailable","Unscheduled"]},"shrinkageForActivityCategory":{"description":"Aggregated shrinkage data for the activity category","$ref":"#/definitions/HistoricalShrinkageAggregateResponse"},"shrinkageForActivityCodes":{"type":"array","description":"Shrinkage for the activity codes under this activity category","items":{"$ref":"#/definitions/HistoricalShrinkageActivityCodeResponse"}}}},"HistoricalShrinkageActivityCodeResponse":{"type":"object","properties":{"activityCodeId":{"type":"string","description":"The ID of the activity code for which shrinkage data is provided"},"shrinkageForActivityCode":{"description":"Aggregated shrinkage data for the activity code","$ref":"#/definitions/HistoricalShrinkageAggregateResponse"}}},"HistoricalShrinkageAggregateResponse":{"type":"object","properties":{"scheduledShrinkageSeconds":{"type":"integer","format":"int32","description":"Aggregated shrinkage value in seconds for scheduled activities"},"scheduledShrinkagePercent":{"type":"number","format":"double","description":"Aggregated shrinkage value in percent from 0.0 to 100.0 for scheduled activities"},"actualShrinkageSeconds":{"type":"integer","format":"int32","description":"Aggregated actual value in seconds for scheduled activities"},"actualShrinkagePercent":{"type":"number","format":"double","description":"Aggregated actual value in percent from 0.0 to 100.0 for scheduled activities"},"paidShrinkageSeconds":{"type":"integer","format":"int32","description":"Aggregated shrinkage value in seconds for paid activities"},"unpaidShrinkageSeconds":{"type":"integer","format":"int32","description":"Aggregated shrinkage value in seconds for unpaid activities"},"plannedShrinkageSeconds":{"type":"integer","format":"int32","description":"Aggregated shrinkage value in seconds for planned activities"},"unplannedShrinkageSeconds":{"type":"integer","format":"int32","description":"Aggregated shrinkage value in seconds for unplanned activities"}}},"HistoricalShrinkageResult":{"type":"object","properties":{"startDate":{"type":"string","format":"date-time","description":"Beginning of the date range that was queried, in ISO-8601 format"},"endDate":{"type":"string","format":"date-time","description":"End of the date range that was queried, in ISO-8601 format. If it was not set, end date will be set to the queried time"},"totalScheduledDurationSeconds":{"type":"integer","format":"int32","description":"Total duration in seconds for which agents in the management unit are scheduled"},"totalLoggedInDurationSeconds":{"type":"integer","format":"int32","description":"Total duration in seconds for which agents in the management unit are actually logged-in"},"aggregatedShrinkage":{"description":"Aggregated shrinkage data for all the activity categories","$ref":"#/definitions/HistoricalShrinkageAggregateResponse"},"shrinkageForActivityCategories":{"type":"array","description":"Shrinkage for activity categories","items":{"$ref":"#/definitions/HistoricalShrinkageActivityCategoryResponse"}},"businessUnitIds":{"type":"array","description":"List of all business units of all the agents in response","items":{"type":"string"}}}},"HistoricalShrinkageResultListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/HistoricalShrinkageResult"}}}},"WfmHistoricalShrinkageResponse":{"type":"object","properties":{"operationId":{"type":"string","description":"The operationId for which to listen"},"downloadUrls":{"type":"array","description":"The url list to GET the results of the Historical Shrinkage query. This field is populated only if query state is Complete","items":{"type":"string"}},"downloadResult":{"description":"Result will always come via downloadUrls; however the schema is included for documentation","$ref":"#/definitions/HistoricalShrinkageResultListing"},"state":{"type":"string","description":"The state of the shrinkage query","enum":["Processing","Complete","Error"]}}},"WfmHistoricalShrinkageRequest":{"type":"object","required":["startDate"],"properties":{"startDate":{"type":"string","format":"date-time","description":"Beginning of the date range to query in ISO-8601 format"},"endDate":{"type":"string","format":"date-time","description":"End of the date range to query in ISO-8601 format. If it is not set, end date will be set to current time"},"timeZone":{"type":"string","description":"The time zone, in olson format, to use in defining days when computing shrinkage for requested granularity. If it is not set, the business unit time zone will be used. The results will be returned as UTC timestamps regardless of the time zone input."},"granularity":{"type":"string","description":"Shrinkage aggregation interval granularity.","enum":["Daily","Weekly"]}}},"WfmHistoricalShrinkageTeamsRequest":{"type":"object","required":["startDate","timeZone"],"properties":{"startDate":{"type":"string","format":"date-time","description":"Beginning of the date range to query in ISO-8601 format"},"endDate":{"type":"string","format":"date-time","description":"End of the date range to query in ISO-8601 format. If it is not set, end date will be set to current time"},"timeZone":{"type":"string","description":"The time zone, in olson format, to use in defining days when computing shrinkage for requested granularity. The results will be returned as UTC timestamps regardless of the time zone input."},"granularity":{"type":"string","description":"Shrinkage aggregation interval granularity","enum":["Daily","Weekly"]}}},"TimeOffBalanceJobReference":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"status":{"type":"string","description":"The status of the job","enum":["Processing","Complete","Error"]},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"TimeOffBalanceResponse":{"type":"object","required":["activityCodeId","hrisTimeOffTypeId"],"properties":{"activityCodeId":{"type":"string","description":"The ID for activity code associated with time off balance"},"hrisTimeOffTypeId":{"type":"string","description":"The ID of the time off type configured in HRIS integration"},"hrisTimeOffTypeSecondaryId":{"type":"string","description":"The secondary ID of the time off type configured in HRIS integration"},"startDate":{"type":"string","format":"date","description":"The Start date of the requested date range. The end date is determined by the size of interval list. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"},"balanceMinutesPerDay":{"type":"array","description":"The list of available time off balance values in minutes for each day","items":{"type":"integer","format":"int32"}}}},"TimeOffBalancesResponse":{"type":"object","properties":{"job":{"description":"The asynchronous job handling the query","$ref":"#/definitions/TimeOffBalanceJobReference"},"entities":{"type":"array","description":"The list of time off balances. May come via notification","items":{"$ref":"#/definitions/TimeOffBalanceResponse"}}}},"TimeOffBalanceRequest":{"type":"object","required":["activityCodeIds"],"properties":{"activityCodeIds":{"type":"array","description":"The set of activity code IDs for which to query available time off balances","uniqueItems":true,"items":{"type":"string"}},"dateRanges":{"type":"array","description":"The list of date ranges for which to query time off balance","items":{"$ref":"#/definitions/LocalDateRange"}}}},"TimeOffBalanceJobResponse":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/TimeOffBalanceResponse"}},"status":{"type":"string","description":"The status of the time off balance job","enum":["Processing","Complete","Error"]}}},"BuTimeOffLimitListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/BuTimeOffLimitResponse"}}}},"BuTimeOffLimitResponse":{"type":"object","required":["metadata"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"staffingGroup":{"description":"The staffing group to which this time-off limit is associated. If managementUnit is set, then the staffing group belongs to that management unit.Otherwise, if managementUnit is not set, it is a business unit level staffing group.At least one of managementUnit and staffingGroup must be set","$ref":"#/definitions/StaffingGroupReference"},"managementUnit":{"description":"The management unit to which this time-off limit is associated. If staffingGroup is set, then the limit is associated with that staffing group, which belongs to this management unit.At least one of managementUnit and staffingGroup must be set","$ref":"#/definitions/ManagementUnitReference"},"metadata":{"description":"Version metadata for the time-off limit","$ref":"#/definitions/WfmVersionedEntityMetadata"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"BuCreateTimeOffLimitRequest":{"type":"object","properties":{"staffingGroupId":{"type":"string","description":"The ID of the staffing group to which this time-off limit is associated. It can be either management unit or business unit level staffing group. One of managementUnitId or staffingGroupId must be set. This must not be set if managementUnitId has value"},"managementUnitId":{"type":"string","description":"The ID of the management unit to which this time-off limit is associated. One of managementUnitId or staffingGroupId must be set. This must not be set if staffingGroupId has value"}}},"BuSetTimeOffLimitValuesRequest":{"type":"object","required":["metadata"],"properties":{"values":{"type":"array","items":{"$ref":"#/definitions/BuTimeOffLimitRange"}},"metadata":{"description":"Version metadata for the time-off limit","$ref":"#/definitions/WfmVersionedEntityMetadata"}}},"BuTimeOffLimitRange":{"type":"object","required":["limitMinutesPerDay","startDate"],"properties":{"startDate":{"type":"string","format":"date","description":"Start date of the range. The end date is determined by the size of 'limitMinutesPerDay'. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"},"limitMinutesPerDay":{"type":"array","description":"The list of time-off limit values in minutes per day. If 'null' is specified, then the day-specific value is cleared. Such a day will have a value of 0","items":{"type":"integer","format":"int32"}}}},"BuTimeOffLimitReference":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"BuTimeOffLimitValueRange":{"type":"object","required":["allocatedMinutesPerInterval","granularity","limitMinutesPerInterval","metadata","startDate","timeOffLimit","waitlistedMinutesPerInterval","waitlistedRequestsPerInterval"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"timeOffLimit":{"description":"The ID of the time-off limit","$ref":"#/definitions/BuTimeOffLimitReference"},"startDate":{"type":"string","format":"date","description":"Start date of the requested date range, in ISO-8601 format. The end date is determined by the size of interval lists"},"granularity":{"type":"string","description":"Granularity choice for time-off limit","enum":["Daily"]},"limitMinutesPerInterval":{"type":"array","description":"A list of time-off limit values in minutes per granularity interval","items":{"type":"integer","format":"int32"}},"allocatedMinutesPerInterval":{"type":"array","description":"A list of allocated time-off minutes per granularity interval","items":{"type":"integer","format":"int32"}},"waitlistedMinutesPerInterval":{"type":"array","description":"A list of waitlisted time-off minutes per granularity interval","items":{"type":"integer","format":"int32"}},"waitlistedRequestsPerInterval":{"type":"array","description":"The current number of waitlisted time-off requests for every interval per granularity","items":{"type":"integer","format":"int32"}},"metadata":{"description":"Version metadata for the time-off limit","$ref":"#/definitions/WfmVersionedEntityMetadata"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"BuTimeOffLimitValuesResponse":{"type":"object","properties":{"values":{"type":"array","items":{"$ref":"#/definitions/BuTimeOffLimitValueRange"}}}},"ActivityCodesReference":{"type":"object","properties":{"ids":{"type":"array","description":"The IDs of activity codes","uniqueItems":true,"items":{"type":"string"}},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"BuTimeOffPlanListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/BuTimeOffPlanResponse"}},"downloadUrl":{"type":"string","description":"URL from which to fetch results for requests with a large result set. If populated, the downloaded data will conform to the same schema as would normally be returned, excepting downloaded data will never itself contain a downloadUrl"}}},"BuTimeOffPlanResponse":{"type":"object","required":["activityCodeIds","autoApprovalRule","countAgainstTimeOffLimits","daysBeforeStartToExpireFromWaitlist","enabled","metadata","name"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string","description":"The name of this time-off plan"},"activityCodeIds":{"type":"array","description":"The IDs of activity codes associated with this time-off plan","uniqueItems":true,"items":{"type":"string"}},"timeOffLimits":{"type":"array","description":"The IDs of time-off limits associated with this time-off plan","uniqueItems":true,"items":{"$ref":"#/definitions/BuTimeOffLimitReference"}},"autoApprovalRule":{"type":"string","description":"Auto approval rule for this time-off plan","enum":["Never","Always","CheckLimits","CheckActivityCodes","CheckLimitsAndActivityCodes"]},"daysBeforeStartToExpireFromWaitlist":{"type":"integer","format":"int32","description":"The number of days before the time-off request start date for when the request will be expired from the waitlist"},"hrisTimeOffType":{"description":"Time-off type, if this time-off plan is associated with the integration","$ref":"#/definitions/HrisTimeOffType"},"enabled":{"type":"boolean","description":"Whether this time-off plan is currently being used by agents"},"countAgainstTimeOffLimits":{"type":"boolean","description":"Whether this time-off plan counts against time-off limits"},"businessUnitAssociation":{"description":"Business unit association, if the time-off plan belongs to a business unit. managementUnitAssociation must not be set if this is populated","$ref":"#/definitions/TimeOffPlanBusinessUnitAssociation"},"managementUnitAssociation":{"description":"Management Unit association, if the time-off plan belongs to a management unit. businessUnitAssociation must not be set if this is populated","$ref":"#/definitions/TimeOffPlanManagementUnitAssociation"},"metadata":{"description":"Version metadata for the time-off plan","$ref":"#/definitions/WfmVersionedEntityMetadata"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"TimeOffPlanBusinessUnitAssociation":{"type":"object","properties":{"managementUnits":{"type":"array","description":"Management units to which this time-off plan applies. This must not be set if staffingGroups is populated","uniqueItems":true,"items":{"$ref":"#/definitions/ManagementUnitReference"}},"staffingGroups":{"type":"array","description":"Staffing groups to which this time-off plan applies. This must not be set if managementUnits is populated","uniqueItems":true,"items":{"$ref":"#/definitions/StaffingGroupReference"}}}},"TimeOffPlanManagementUnitAssociation":{"type":"object","required":["managementUnit"],"properties":{"managementUnit":{"description":"Management unit to which this time-off plan belongs","$ref":"#/definitions/ManagementUnitReference"},"staffingGroups":{"type":"array","description":"Staffing groups to which this time-off plan applies. If not defined, the plan applies to the management unit","uniqueItems":true,"items":{"$ref":"#/definitions/StaffingGroupReference"}}}},"BuCreateTimeOffPlanRequest":{"type":"object","required":["name"],"properties":{"name":{"type":"string","description":"The name of this time-off plan"},"activityCodeIds":{"type":"array","description":"The IDs of activity codes to associate with this time-off plan","uniqueItems":true,"items":{"type":"string"}},"autoApprovalRule":{"type":"string","description":"Auto approval rule for this time-off plan. Default is Never","enum":["Never","Always","CheckLimits","CheckActivityCodes","CheckLimitsAndActivityCodes"]},"daysBeforeStartToExpireFromWaitlist":{"type":"integer","format":"int32","description":"The number of days before the time-off request start date for when the request will be expired from the waitlist. Default is 0"},"hrisTimeOffType":{"description":"Time-off type, if this time-off plan is associated with the integration","$ref":"#/definitions/HrisTimeOffType"},"enabled":{"type":"boolean","description":"Whether this time-off plan should be used by agents. Default is true"},"countAgainstTimeOffLimits":{"type":"boolean","description":"Whether this time-off plan should count against time-off limits. Default is false"},"businessUnitAssociation":{"description":"Business unit association, if the time-off plan belongs to a business unit. managementUnitAssociation must not be set if this is populated","$ref":"#/definitions/CreateTimeOffPlanBusinessUnitAssociation"},"managementUnitAssociation":{"description":"Management unit association, if the time-off plan belongs to a management unit. businessUnitAssociation must not be set if this is populated","$ref":"#/definitions/CreateTimeOffPlanManagementUnitAssociation"}}},"CreateTimeOffPlanBusinessUnitAssociation":{"type":"object","properties":{"managementUnitIds":{"type":"array","description":"The IDs of management units to which this time-off plan applies. This must not be set if staffingGroupIds is populated","uniqueItems":true,"items":{"type":"string"}},"staffingGroupIds":{"type":"array","description":"The IDs of staffing groups to which this time-off plan applies. This must not be set if managementUnitIds is populated","uniqueItems":true,"items":{"type":"string"}}}},"CreateTimeOffPlanManagementUnitAssociation":{"type":"object","required":["managementUnitId"],"properties":{"managementUnitId":{"type":"string","description":"The ID of the management unit to which this time-off plan belongs"},"staffingGroupIds":{"type":"array","description":"A IDs of staffing groups to which this time-off plan applies. If not defined, the plan is applied to the management unit","uniqueItems":true,"items":{"type":"string"}}}},"BuUpdateTimeOffPlanRequest":{"type":"object","required":["metadata"],"properties":{"name":{"type":"string","description":"The name of this time-off plan"},"activityCodeIds":{"description":"The IDs of activity codes to associate with this time-off plan","$ref":"#/definitions/SetWrapperString"},"autoApprovalRule":{"type":"string","description":"Auto approval rule for this time-off plan","enum":["Never","Always","CheckLimits","CheckActivityCodes","CheckLimitsAndActivityCodes"]},"daysBeforeStartToExpireFromWaitlist":{"type":"integer","format":"int32","description":"The number of days before the time-off request start date for when the request will be expired from the waitlist"},"hrisTimeOffType":{"description":"Time-off type, if this time-off plan is associated with the integration","$ref":"#/definitions/ValueWrapperHrisTimeOffType"},"enabled":{"type":"boolean","description":"Whether this time-off plan should be used by agents"},"countAgainstTimeOffLimits":{"type":"boolean","description":"Whether this time-off plan should count against time-off limits"},"businessUnitAssociation":{"description":"Business unit association, if the time-off plan belongs to a business unit. managementUnitAssociation must not be set if this is populated","$ref":"#/definitions/UpdateTimeOffPlanBusinessUnitAssociation"},"managementUnitAssociation":{"description":"Management unit association, if the time-off plan belongs to a management unit. businessUnitAssociation must not be set if this is populated","$ref":"#/definitions/UpdateTimeOffPlanManagementUnitAssociation"},"metadata":{"description":"Version metadata for this time-off plan","$ref":"#/definitions/WfmVersionedEntityMetadata"}}},"UpdateTimeOffPlanBusinessUnitAssociation":{"type":"object","properties":{"managementUnitIds":{"description":"The IDs of management units to which this time-off plan applies. This must not be set if staffingGroupIds is populated","$ref":"#/definitions/SetWrapperString"},"staffingGroupIds":{"description":"The IDs of staffing groups to which this time-off plan applies. This must not be set if managementUnitIds is populated","$ref":"#/definitions/SetWrapperString"}}},"UpdateTimeOffPlanManagementUnitAssociation":{"type":"object","properties":{"staffingGroupIds":{"description":"The IDs of staffing groups to which this time-off plan applies. If not defined, the plan is applied to the management unit","$ref":"#/definitions/SetWrapperString"}}},"WorkPlanBidGroupSummary":{"type":"object","required":["agentCount","managementUnit","name","planningGroupCount","workPlanCount"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string","description":"The name assigned to this bid group"},"managementUnit":{"description":"The management unit this bid group belongs to","$ref":"#/definitions/ManagementUnitReference"},"agentCount":{"type":"integer","format":"int32","description":"The number of agents in this bid group"},"workPlanCount":{"type":"integer","format":"int32","description":"The number of work plans in this bid group"},"planningGroupCount":{"type":"integer","format":"int32","description":"The number of planning groups in this bid group"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"WorkPlanBidGroupSummaryList":{"type":"object","required":["workPlanBidGroupSummaryList"],"properties":{"workPlanBidGroupSummaryList":{"type":"array","description":"List of work plan bid group summary","items":{"$ref":"#/definitions/WorkPlanBidGroupSummary"}}}},"AgentCountRange":{"type":"object","required":["maximum","minimum"],"properties":{"minimum":{"type":"integer","format":"int32","description":"The minimum value of agent count per work plan"},"maximum":{"type":"integer","format":"int32","description":"The maximum value of agent count per work plan"}}},"BidGroupWorkPlanResponse":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"managementUnit":{"description":"The management unit to which this work plan belongs.  Nullable in some routes","$ref":"#/definitions/ManagementUnitReference"},"overrideAgentCount":{"type":"integer","format":"int32","description":"The modified agent count for this work plan"},"suggestedAgentCount":{"type":"integer","format":"int32","description":"The number of agents needed for this work plan to produce the optimal schedule","readOnly":true},"agentCountRange":{"description":"The range of agent slot count per work plan. The suggested slot count must be in agent count range","readOnly":true,"$ref":"#/definitions/AgentCountRange"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"WorkPlanBidGroup":{"type":"object","required":["agents","managementUnit","name","planningGroups","workPlans"],"properties":{"name":{"type":"string","description":"The name of the work plan bid group"},"managementUnit":{"description":"The management unit this bid group belongs to","$ref":"#/definitions/ManagementUnitReference"},"agents":{"type":"array","description":"The list of agents who participate in this bid group","items":{"$ref":"#/definitions/UserReference"}},"workPlans":{"type":"array","description":"The list of work plans used in this bid group","items":{"$ref":"#/definitions/BidGroupWorkPlanResponse"}},"planningGroups":{"type":"array","description":"The list of planning groups selected in this bid group","items":{"$ref":"#/definitions/PlanningGroupReference"}}}},"WorkPlanBidGroupResponse":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"workPlanBidGroup":{"description":"The work plan bid group","$ref":"#/definitions/WorkPlanBidGroup"},"metadata":{"description":"The meta data of the bid group","$ref":"#/definitions/WorkPlanBidMetadata"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"WorkPlanBidMetadata":{"type":"object","required":["createdBy","createdDate"],"properties":{"createdBy":{"description":"The user who created the associated entity","$ref":"#/definitions/UserReference"},"createdDate":{"type":"string","format":"date-time","description":"The date the entity created. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"modifiedBy":{"description":"The user who modified the entity","$ref":"#/definitions/UserReference"},"modifiedDate":{"type":"string","format":"date-time","description":"The entity last modified date. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"}}},"BidGroupWorkPlanRequest":{"type":"object","required":["workPlanId"],"properties":{"workPlanId":{"type":"string","description":"The ID of the work plan used in the bid group"},"overrideAgentCount":{"type":"integer","format":"int32","description":"The modified agent count for this work plan"},"suggestedAgentCount":{"type":"integer","format":"int32","description":"The number of agents needed for this work plan to produce the optimal schedule","readOnly":true},"agentCountRange":{"description":"The range of agent slot count per work plan. The suggested slot count must be in agent count range","readOnly":true,"$ref":"#/definitions/AgentCountRange"}}},"WorkPlanBidGroupCreate":{"type":"object","required":["agentIds","managementUnitId","name","planningGroupIds","workPlans"],"properties":{"name":{"type":"string","description":"The name of the work plan bid group"},"managementUnitId":{"type":"string","description":"The management unit ID this bid group belongs to"},"agentIds":{"type":"array","description":"Agent IDs who participate in this bid group","items":{"type":"string"}},"workPlans":{"type":"array","description":"The list of work plans used in this bid group","items":{"$ref":"#/definitions/BidGroupWorkPlanRequest"}},"planningGroupIds":{"type":"array","description":"The planning group IDs selected in this bid group","items":{"type":"string"}}}},"ListWrapperBidGroupWorkPlanRequest":{"type":"object","properties":{"values":{"type":"array","items":{"$ref":"#/definitions/BidGroupWorkPlanRequest"}}}},"WorkPlanBidGroupUpdate":{"type":"object","properties":{"name":{"type":"string","description":"The name of the work plan bid group"},"managementUnitId":{"type":"string","description":"The management unit ID used for this work plan bid group"},"agentIds":{"description":"Agent IDs who participate in this bid group","$ref":"#/definitions/ListWrapperString"},"workPlans":{"description":"The list of work plans used in this bid group","$ref":"#/definitions/ListWrapperBidGroupWorkPlanRequest"},"planningGroupIds":{"description":"The planning group IDs selected in this bid group","$ref":"#/definitions/ListWrapperString"}}},"AdminAgentWorkPlanBiddingPreference":{"type":"object","required":["agent","submitted"],"properties":{"agent":{"description":"The agent to whom this work plan bidding preference applies","$ref":"#/definitions/UserReference"},"submitted":{"type":"boolean","description":"Whether the preference is submitted"},"assignedWorkPlan":{"description":"The work plan assigned to the agent by the bid process","$ref":"#/definitions/WorkPlanReference"},"overriddenWorkPlan":{"description":"The work plan that overrides the assigned work plan for the agent","$ref":"#/definitions/WorkPlanReference"},"overrideReason":{"type":"string","description":"The reason why the assigned work plan has been overridden. This must be null without an override work plan","enum":["UnableToBid","ChangeOfCircumstance","NewHire","EmployeeMove"]},"priorities":{"type":"array","description":"The agent priorities for the list of work plans. The index of the priorities should match with the list of work plans that belong to bid group. It contains null if priority is not set for the work plan","items":{"type":"integer","format":"int32"}}}},"AdminAgentWorkPlanPreferenceResponse":{"type":"object","required":["agentWorkPlanBidPreferences","workPlans"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"workPlans":{"type":"array","description":"The list of work plans that belong to this bid group","items":{"$ref":"#/definitions/WorkPlanReference"}},"agentWorkPlanBidPreferences":{"type":"array","description":"The list of agents work plan bidding preferences","items":{"$ref":"#/definitions/AdminAgentWorkPlanBiddingPreference"}},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"AgentBidWorkPlanOverrideRequest":{"type":"object","required":["agentId"],"properties":{"agentId":{"type":"string","description":"The ID of agent"},"overrideWorkPlanId":{"type":"string","description":"The ID of the work plan that overrides the assigned work plan for the agent"},"overrideReason":{"type":"string","description":"The reason for overriding the assigned work plan. This must be null if overrideWorkPlanId is not specified","enum":["UnableToBid","ChangeOfCircumstance","NewHire","EmployeeMove"]}}},"AgentsBidAssignedWorkPlanOverrideRequest":{"type":"object","required":["agentWorkPlanOverrides"],"properties":{"agentWorkPlanOverrides":{"type":"array","description":"The list of agent work plan overrides","items":{"$ref":"#/definitions/AgentBidWorkPlanOverrideRequest"}}}},"BuShortTermForecastWeekReference":{"type":"object","required":["id","weekDate","weekNumber"],"properties":{"id":{"type":"string","description":"Forecast id used in this work plan bid"},"weekDate":{"type":"string","format":"date","description":"The weekDate of the short term forecast in yyyy-MM-dd format. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"},"description":{"type":"string","description":"The description of the short term forecast","readOnly":true},"weekNumber":{"type":"integer","format":"int32","description":"The week number used for this bid. First week starts with number 1"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"WorkPlanBid":{"type":"object","required":["agentRankingType","bidWindowEndDate","bidWindowStartDate","effectiveDate","id","name","rankingTiebreakerType","status","workPlanFieldsVisibleToAgents"],"properties":{"id":{"type":"string","description":"The ID of the work plan bid"},"name":{"type":"string","description":"The name of the work plan bid"},"forecast":{"description":"The selected forecast in this work plan bid","$ref":"#/definitions/BuShortTermForecastWeekReference"},"bidWindowStartDate":{"type":"string","format":"date","description":"The bid start date where agents start participate in work plan bidding. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"},"bidWindowEndDate":{"type":"string","format":"date","description":"The bid end date. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"},"effectiveDate":{"type":"string","format":"date","description":"The date when agents will be assigned to the new work plan. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"},"status":{"type":"string","description":"The state of the bid","enum":["Draft","Locked","Optimized","Scheduled","Open","Closed","Processed","Published"]},"agentRankingType":{"type":"string","description":"The type of agent ranking selected for this bid","enum":["HireDate","Performance"]},"rankingTiebreakerType":{"type":"string","description":"Ranking tiebreaker","enum":["HireDate","Performance","Custom","RandomlyAssign"]},"publishedDate":{"type":"string","format":"date-time","description":"The date the work plan bid published. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"workPlanFieldsVisibleToAgents":{"type":"array","description":"The work plan fields visible to agents whenever work plan preferences are made","items":{"type":"string","enum":["Name","PaidHours"]}},"metadata":{"description":"The meta data of this bid","$ref":"#/definitions/WorkPlanBidMetadata"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}},"description":"Work plan bid response"},"CreateWorkPlanBid":{"type":"object","required":["agentRankingType","bidWindowEndDate","bidWindowStartDate","effectiveDate","name","rankingTiebreakerType","workPlanFieldsVisibleToAgents"],"properties":{"name":{"type":"string","description":"The name of the work plan bid"},"forecast":{"description":"The selected forecast in this work plan bid","$ref":"#/definitions/BuShortTermForecastWeekReference"},"bidWindowStartDate":{"type":"string","format":"date","description":"The bid start date where agents start participate in work plan bidding in yyyy-MM-dd format. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"},"bidWindowEndDate":{"type":"string","format":"date","description":"The bid end date in yyyy-MM-dd format. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"},"effectiveDate":{"type":"string","format":"date","description":"The date when agents will be assigned to the new work plan in yyyy-MM-dd format. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"},"agentRankingType":{"type":"string","description":"The type of agent ranking selected for this bid","enum":["HireDate","Performance"]},"rankingTiebreakerType":{"type":"string","description":"Ranking tiebreaker to be used","enum":["HireDate","Performance","Custom","RandomlyAssign"]},"workPlanFieldsVisibleToAgents":{"type":"array","description":"The work plan fields visible to agents whenever work plan preferences are made","items":{"type":"string","enum":["Name","PaidHours"]}}},"description":"Create work plan bid model"},"WorkPlanBidListResponse":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/WorkPlanBid"}}}},"ListWrapperAgentWorkPlanField":{"type":"object","properties":{"values":{"type":"array","items":{"type":"string","enum":["Name","PaidHours"]}}}},"UpdateWorkPlanBid":{"type":"object","properties":{"name":{"type":"string","description":"The name of the work plan bid"},"forecast":{"description":"The selected forecast in this work plan bid","$ref":"#/definitions/BuShortTermForecastWeekReference"},"bidWindowStartDate":{"type":"string","format":"date","description":"The bid start date where agents start participate in work plan bidding in yyyy-MM-dd format. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"},"bidWindowEndDate":{"type":"string","format":"date","description":"The bid end date in yyyy-MM-dd format. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"},"effectiveDate":{"type":"string","format":"date","description":"The date when agents will be assigned to the new work plan in yyyy-MM-dd format. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd"},"agentRankingType":{"type":"string","description":"The type of agent ranking selected for this bid","enum":["HireDate","Performance"]},"rankingTiebreakerType":{"type":"string","description":"Ranking tiebreaker","enum":["HireDate","Performance","Custom","RandomlyAssign"]},"workPlanFieldsVisibleToAgents":{"description":"The work plan fields visible to agents whenever work plan preferences are made","$ref":"#/definitions/ListWrapperAgentWorkPlanField"},"status":{"type":"string","description":"The state of the bid","enum":["Draft","Locked","Optimized","Scheduled","Open","Closed","Processed","Published"]}},"description":"Update work plan bid model"},"CopyWorkPlanBid":{"type":"object","required":["name"],"properties":{"name":{"type":"string","description":"The name of the new work plan bid"}}},"Workbin":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string","description":"Workbin name"},"division":{"description":"The division to which this entity belongs.","$ref":"#/definitions/Division"},"description":{"type":"string","description":"Workbin description"},"dateCreated":{"type":"string","format":"date-time","description":"The creation date of the Workbin. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"dateModified":{"type":"string","format":"date-time","description":"The modified date of the Workbin. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"modifiedBy":{"description":"The id of the User who modified the Workbin.","$ref":"#/definitions/UserReference"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"WorkbinQueryEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/Workbin"}},"nextUri":{"type":"string"},"selfUri":{"type":"string"},"previousUri":{"type":"string"},"after":{"type":"string"},"count":{"type":"integer","format":"int32","description":"Count of items returned by the query. Refer to the \"select\" request parameter for more information."}}},"WorkbinQueryRequest":{"type":"object","required":["filters"],"properties":{"pageSize":{"type":"integer","format":"int32","description":"Limit the number of entities to return. It is not guaranteed that the requested number of entities will be filled in a single request. If an `after` key is returned as part of the response it is possible that more entities that match the filter criteria exist. Maximum of 200."},"select":{"type":"string","description":"Specify the value 'Count' for this parameter in order to return only the record count.","enum":["Count"]},"filters":{"type":"array","description":"List of filter objects to be used in the search.","items":{"$ref":"#/definitions/WorkitemFilter"}},"attributes":{"type":"array","description":"List of entity attributes to be retrieved in the result.","items":{"type":"string"}},"after":{"type":"string","description":"The cursor that points to the end of the set of entities that has been returned."},"sort":{"description":"Sort","$ref":"#/definitions/WorkbinQuerySort"}}},"WorkbinQuerySort":{"type":"object","properties":{"name":{"type":"string","description":"Specify an attribute for sorting. It's possible to use an attribute both for sorting and in the query at the same time, but these restrictions apply: Only the operators EQ, LT, LTE, GT, GTE, BETWEEN and BEGINS_WITH are supported and the attribute can't be present in more than one filter.","enum":["dateModified","name"]},"ascending":{"type":"boolean","description":"Sort Ascending"}}},"WorkitemFilter":{"type":"object","required":["name","operator","type","values"],"properties":{"name":{"type":"string","description":"Attribute name."},"type":{"type":"string","description":"Attribute type.","enum":["String","Int"]},"operator":{"type":"string","description":"Filter operator.","enum":["EQ","NEQ","GT","LT","GTE","LTE","IN","CONTAINS","BETWEEN","BEGINS_WITH"]},"values":{"type":"array","description":"List of values to be used in the filter.","items":{"type":"string"}}}},"WorkbinUpdate":{"type":"object","properties":{"name":{"type":"string","description":"Workbin name. Valid length between 3 and 256 characters."},"description":{"type":"string","description":"Workbin description. Maximum length of 512 characters."}}},"WorkbinCreate":{"type":"object","required":["name"],"properties":{"name":{"type":"string","description":"Workbin name. Valid length between 3 and 256 characters."},"description":{"type":"string","description":"Workbin description. Maximum length of 512 characters."},"divisionId":{"type":"string","description":"The ID of the division the Workbin belongs to. Defaults to home division ID."}}},"AutoStatusTransitionDetail":{"type":"object","properties":{"nextStatus":{"description":"Next status of auto status transition.","$ref":"#/definitions/WorkitemStatusReference"},"dateOfTransition":{"type":"string","format":"date-time","description":"Date at which auto status transition occurs. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"errorDetails":{"description":"This property will be set if auto status transition is failed.","$ref":"#/definitions/TaskManagementErrorDetails"}}},"ExternalContactReference":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object."},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"TaskManagementErrorDetails":{"type":"object","properties":{"code":{"type":"string","description":"System defined error code for the error."},"message":{"type":"string","description":"Error message."}}},"WorkbinReference":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object."},"name":{"type":"string"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"Workitem":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string","description":"The name of the Workitem."},"division":{"description":"The division to which this entity belongs.","$ref":"#/definitions/Division"},"type":{"description":"The Worktype of the Workitem.","$ref":"#/definitions/WorktypeReference"},"description":{"type":"string","description":"The description of the Workitem."},"language":{"description":"The language of the Workitem.","$ref":"#/definitions/LanguageReference"},"utilizationLabel":{"description":"The utilization label of the Workitem.","$ref":"#/definitions/WorkitemUtilizationLabelReference"},"priority":{"type":"integer","format":"int32","description":"The priority of the Workitem. The valid range is between -25,000,000 and 25,000,000."},"dateCreated":{"type":"string","format":"date-time","description":"The creation date of the Workitem. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"dateModified":{"type":"string","format":"date-time","description":"The modified date of the Workitem. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"dateDue":{"type":"string","format":"date-time","description":"The due date of the Workitem. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"dateExpires":{"type":"string","format":"date-time","description":"The expiry date of the Workitem. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"durationSeconds":{"type":"integer","format":"int32","description":"The estimated duration in seconds to complete the workitem."},"ttl":{"type":"integer","format":"int32","description":"The time to live of the Workitem in seconds."},"status":{"description":"The current Status of the Workitem.","$ref":"#/definitions/WorkitemStatusReference"},"statusCategory":{"type":"string","description":"The Category of the current Status of the Workitem.","enum":["Open","InProgress","Waiting","Closed","Unknown"]},"dateStatusChanged":{"type":"string","format":"date-time","description":"The State change date. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"dateClosed":{"type":"string","format":"date-time","description":"The date the Workitem was closed. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"workbin":{"description":"The Workbin that contains the Workitem.","$ref":"#/definitions/WorkbinReference"},"reporter":{"description":"The reporter of the Workitem.","$ref":"#/definitions/UserReferenceWithName"},"assignee":{"description":"The assignee of the Workitem.","$ref":"#/definitions/UserReferenceWithName"},"externalContact":{"description":"The external contact of the Workitem.","$ref":"#/definitions/ExternalContactReference"},"externalTag":{"type":"string","description":"The external tag of the Workitem."},"modifiedBy":{"description":"The User who modified the Workitem.","$ref":"#/definitions/UserReference"},"queue":{"description":"The Workitems queue.","$ref":"#/definitions/WorkitemQueueReference"},"assignmentState":{"type":"string","description":"The assignment state of the workitem.","enum":["Unknown","AcdStarted","Alerting","AlertTimeout","AcdCancelled","Terminated","Idle","Declined","Connected","Disconnected","Parked","Held","AcdExpired"]},"dateAssignmentStateChanged":{"type":"string","format":"date-time","description":"The assignment state change date. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"alertTimeoutSeconds":{"type":"integer","format":"int32","description":"The duration in seconds before an alert will timeout."},"skills":{"type":"array","description":"The skills of the Workitem.","items":{"$ref":"#/definitions/RoutingSkillReference"}},"preferredAgents":{"type":"array","description":"The preferred agents of the Workitem.","items":{"$ref":"#/definitions/UserReference"}},"autoStatusTransition":{"type":"boolean","description":"Set it to false to disable auto status transition. By default, it is enabled."},"schema":{"description":"The schema defining the custom fields of the Workitem. The schema is inherited from the Workitems Worktype at creation time.","$ref":"#/definitions/WorkitemSchema"},"customFields":{"type":"object","description":"Custom fields defined in the schema referenced by the Workitem.","additionalProperties":{"type":"object"}},"autoStatusTransitionDetail":{"description":"Auto status transition details of Workitem.","$ref":"#/definitions/AutoStatusTransitionDetail"},"scoredAgents":{"type":"array","description":"A list of scored agents for the Workitem.","items":{"$ref":"#/definitions/WorkitemScoredAgent"}},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"WorkitemQueueReference":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object."},"name":{"type":"string"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"WorkitemSchema":{"type":"object","required":["version"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"version":{"type":"integer","format":"int32","description":"The version of the Workitem custom attribute schema."},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"WorkitemScoredAgent":{"type":"object","properties":{"agent":{"description":"The agent","$ref":"#/definitions/UserReference"},"score":{"type":"integer","format":"int32","description":"Agent's score for the workitem, from 0 - 100, higher being better"}}},"WorkitemStatusReference":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object."},"name":{"type":"string"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"WorkitemUtilizationLabelReference":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object."},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"WorktypeReference":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object."},"name":{"type":"string"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"WorkitemCreate":{"type":"object","required":["name","typeId"],"properties":{"name":{"type":"string","description":"The name of the Workitem. Valid length between 3 and 256 characters."},"priority":{"type":"integer","format":"int32","description":"The priority of the Workitem. The valid range is between -25,000,000 and 25,000,000."},"dateDue":{"type":"string","format":"date-time","description":"The due date of the Workitem. Can not be greater than 365 days from the current time. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"dateExpires":{"type":"string","format":"date-time","description":"The expiry date of the Workitem. Can not be greater than 365 days from the current time. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"durationSeconds":{"type":"integer","format":"int32","description":"The estimated duration in seconds to complete the Workitem. Maximum of 365 days."},"ttl":{"type":"integer","format":"int32","description":"The epoch timestamp in seconds specifying the time to live for the Workitem. Can not be greater than 365 days from the current time."},"statusId":{"type":"string","description":"The ID of the Status of the Workitem."},"workbinId":{"type":"string","description":"The ID of Workbin that contains the Workitem."},"autoStatusTransition":{"type":"boolean","description":"Set it to false to disable auto status transition. By default, it is enabled."},"description":{"type":"string","description":"The description of the Workitem. Maximum length of 512 characters."},"typeId":{"type":"string","description":"The ID of the Worktype of the Workitem."},"customFields":{"type":"object","description":"Custom fields defined in the schema referenced by the worktype of the workitem.","additionalProperties":{"type":"object"}},"queueId":{"type":"string","description":"The ID of the Workitems queue. Must be a valid UUID."},"assigneeId":{"type":"string","description":"The ID of the assignee of the Workitem. Must be a valid UUID."},"wrapupCode":{"type":"string","description":"The ID of the wrapup. Must be a valid UUID."},"scoredAgents":{"type":"array","description":"A list of scored agents for the Workitem. A workitem can have a maximum of 20 scored agents.","items":{"$ref":"#/definitions/WorkitemScoredAgentRequest"}},"languageId":{"type":"string","description":"The ID of language of the Workitem. Must be a valid UUID."},"utilizationLabelId":{"type":"string","description":"The ID of utilization label of the Workitem. Must be a valid UUID."},"externalContactId":{"type":"string","description":"The ID of the external contact of the Workitem. Must be a valid UUID."},"externalTag":{"type":"string","description":"The external tag of the Workitem."},"skillIds":{"type":"array","description":"The skill IDs of the Workitem. Must be valid UUIDs.","items":{"type":"string"}},"preferredAgentIds":{"type":"array","description":"The preferred agent IDs of the Workitem. Must be valid UUIDs.","items":{"type":"string"}}}},"WorkitemScoredAgentRequest":{"type":"object","properties":{"id":{"type":"string","description":"An agents ID. Must be a valid UUID."},"score":{"type":"integer","format":"int32","description":"Agent's score for the workitem, from 0 - 100, higher being better"}}},"WorkitemQueryJobError":{"type":"object","properties":{"code":{"type":"string","description":"System defined error code for the error."},"message":{"type":"string","description":"Error message for the failed job."}}},"WorkitemQueryJobResponse":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"state":{"type":"string","description":"The state of the query job","enum":["Queued","Running","Succeeded","Failed"]},"dateStarted":{"type":"string","format":"date-time","description":"The date the job was started. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"dateFinished":{"type":"string","format":"date-time","description":"The date the job finished. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"error":{"description":"The error associated with the query job, if the state is Failed","$ref":"#/definitions/WorkitemQueryJobError"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"WorkitemPagedEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/Workitem"}},"pageSize":{"type":"integer","format":"int32","description":"The total page size requested"},"pageNumber":{"type":"integer","format":"int32","description":"The page number requested"}}},"WorkitemQueryJobCreate":{"type":"object","required":["filters"],"properties":{"pageSize":{"type":"integer","format":"int32","description":"The total page size requested. Default 25","minimum":1,"maximum":200},"pageNumber":{"type":"integer","format":"int32","description":"The page number requested","minimum":1},"filters":{"type":"array","description":"List of filter objects to be used in the search.","items":{"$ref":"#/definitions/WorkitemQueryJobFilter"}},"expands":{"type":"array","description":"List of entity attributes to be expanded in the result.","items":{"type":"string","enum":["type","workbin","status","assignee","reporter","queue"]}},"attributes":{"type":"array","description":"List of entity attributes to be retrieved in the result.","items":{"type":"string"}},"sort":{"description":"Sort","$ref":"#/definitions/WorkitemQueryJobSort"}}},"WorkitemQueryJobFilter":{"type":"object","required":["name","operator","values"],"properties":{"name":{"type":"string","description":"Attribute name."},"operator":{"type":"string","description":"Filter operator.","enum":["EQ","NEQ","GT","LT","GTE","LTE","IN","CONTAINS","BETWEEN","BEGINS_WITH"]},"values":{"type":"array","description":"List of values to be used in the filter.","items":{"type":"string"}}}},"WorkitemQueryJobSort":{"type":"object","properties":{"name":{"type":"string","description":"Specify an attribute for sorting.","enum":["dateDue","priority"]},"ascending":{"type":"boolean","description":"Sort Ascending"}}},"WorkitemTerminate":{"type":"object","properties":{"statusId":{"type":"string","description":"The ID of the status the workitem should be updated to when terminating. The status must be a 'Closed' category status."}}},"WorkitemUpdate":{"type":"object","properties":{"name":{"type":"string","description":"The name of the Workitem. Valid length between 3 and 256 characters."},"priority":{"type":"integer","format":"int32","description":"The priority of the Workitem. The valid range is between -25,000,000 and 25,000,000."},"dateDue":{"type":"string","format":"date-time","description":"The due date of the Workitem. Can not be greater than 365 days from the current time. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"dateExpires":{"type":"string","format":"date-time","description":"The expiry date of the Workitem. Can not be greater than 365 days from the current time. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"durationSeconds":{"type":"integer","format":"int32","description":"The estimated duration in seconds to complete the Workitem. Maximum of 365 days."},"ttl":{"type":"integer","format":"int32","description":"The epoch timestamp in seconds specifying the time to live for the Workitem. Can not be greater than 365 days from the current time."},"statusId":{"type":"string","description":"The ID of the Status of the Workitem."},"workbinId":{"type":"string","description":"The ID of Workbin that contains the Workitem."},"autoStatusTransition":{"type":"boolean","description":"Set it to false to disable auto status transition. By default, it is enabled."},"description":{"type":"string","description":"The description of the Workitem. Maximum length of 512 characters."},"dateClosed":{"type":"string","format":"date-time","description":"The closed date of the Workitem. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"assignmentState":{"type":"string","description":"The assignment state of the Workitem.","enum":["Unknown","AcdStarted","Alerting","AlertTimeout","AcdCancelled","Terminated","Idle","Declined","Connected","Disconnected","Parked","Held","AcdExpired"]},"assignmentOperation":{"type":"string","description":"Set this value to AgentAssignmentAlerting and supply an 'assigneeId' to assign the workitem to an agent and alert the agent of the assignment. Set this value to QueueAssignmentAlerting and supply a 'queueId' to route the workitem to an agent who is a member of the queue and alert the agent.","enum":["AgentAssignmentAlerting","QueueAssignmentAlerting"]},"customFields":{"type":"object","description":"Custom fields defined in the schema referenced by the worktype of the workitem. If set to {}, the existing keys and values will be removed.","additionalProperties":{"type":"object"}},"queueId":{"type":"string","description":"The ID of the Workitems queue. Must be a valid UUID."},"assigneeId":{"type":"string","description":"The ID of the assignee of the Workitem. If supplied it must be a valid UUID."},"scoredAgents":{"type":"array","description":"A list of scored agents for the Workitem. A workitem can have a maximum of 20 scored agents.","items":{"$ref":"#/definitions/WorkitemScoredAgentRequest"}},"externalContactId":{"type":"string","description":"The ID of the external contact of the Workitem. Must be a valid UUID."},"externalTag":{"type":"string","description":"The external tag of the Workitem."},"skillIds":{"type":"array","description":"The skill IDs of the Workitem. Must be valid UUIDs.","items":{"type":"string"}},"languageId":{"type":"string","description":"The ID of language of the Workitem. Must be a valid UUID."},"utilizationLabelId":{"type":"string","description":"The ID of the utilization label of the Workitem. Must be a valid UUID."},"preferredAgentIds":{"type":"array","description":"The preferred agent IDs of the Workitem. Must be valid UUIDs.","items":{"type":"string"}}}},"WorkitemManualAssign":{"type":"object","required":["id"],"properties":{"id":{"type":"string","description":"The globally unique identifier for this user."}}},"WorkitemReference":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object."},"name":{"type":"string"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"WorkitemWrapup":{"type":"object","properties":{"workitem":{"description":"Workitem that the wrapup code has been added to.","$ref":"#/definitions/WorkitemReference"},"wrapupCode":{"description":"The wrapup code used in the workitem.","$ref":"#/definitions/WrapupIdReference"},"modifiedBy":{"description":"The user who added the wrapup code to the workitem.","$ref":"#/definitions/UserReference"},"user":{"description":"The user for whom wrapup code was added. This may be the same as modifiedBy.","$ref":"#/definitions/UserReference"},"dateModified":{"type":"string","format":"date-time","description":"The modified date of the Workitem when the wrapup code was added. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"}}},"WrapupIdReference":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object."},"name":{"type":"string"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"WorkitemWrapupUpdate":{"type":"object","required":["action","wrapupCode"],"properties":{"action":{"type":"string","description":"Action to be performed for the wrapup code.","enum":["Add","Remove"]},"wrapupCode":{"type":"string","description":"The wrapup code which will be added/removed."}}},"WorkitemWrapupEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/WorkitemWrapup"}},"nextUri":{"type":"string"},"selfUri":{"type":"string"},"previousUri":{"type":"string"}}},"WorkitemStatus":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"category":{"type":"string","description":"The Category of the Status.","enum":["Open","InProgress","Waiting","Closed","Unknown"]},"destinationStatuses":{"type":"array","description":"The Statuses the Status can transition to.","items":{"$ref":"#/definitions/WorkitemStatusReference"}},"description":{"type":"string","description":"The description of the Status."},"defaultDestinationStatus":{"description":"Default destination status to which this Status will transition to if auto status transition enabled.","$ref":"#/definitions/WorkitemStatusReference"},"statusTransitionDelaySeconds":{"type":"integer","format":"int32","description":"Delay in seconds for auto status transition"},"statusTransitionTime":{"type":"string","format":"local-time","description":"Time is represented as an ISO-8601 string without a timezone. For example: HH:mm:ss.SSS"},"worktype":{"description":"The Worktype containing the Status.","$ref":"#/definitions/WorktypeReference"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"WorkitemStatusUpdate":{"type":"object","properties":{"name":{"type":"string","description":"The name of the Status. Valid length between 3 and 256 characters."},"destinationStatusIds":{"type":"array","description":"A list of destination Statuses where a Workitem with this Status can transition to. If the list is empty Workitems with this Status can transition to all other Statuses defined on the Worktype. A Status can have a maximum of 24 destinations.","items":{"type":"string"}},"description":{"type":"string","description":"The description of the Status. Maximum length of 512 characters."},"defaultDestinationStatusId":{"type":"string","description":"Default destination status to which this Status will transition to if auto status transition enabled."},"statusTransitionDelaySeconds":{"type":"integer","format":"int32","description":"Delay in seconds for auto status transition. Required if defaultDestinationStatusId is provided."},"statusTransitionTime":{"type":"string","format":"local-time","description":"Time is represented as an ISO-8601 string without a timezone. For example: HH:mm:ss.SSS"}}},"WorkitemStatusListing":{"type":"object","properties":{"total":{"type":"integer","format":"int64"},"entities":{"type":"array","items":{"$ref":"#/definitions/WorkitemStatus"}},"selfUri":{"type":"string","format":"uri"}}},"WorkitemFlowReference":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object."},"name":{"type":"string"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"WorkitemRuleSettings":{"type":"object","properties":{}},"Worktype":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string","description":"The name of the Worktype."},"division":{"description":"The division to which this entity belongs.","$ref":"#/definitions/Division"},"description":{"type":"string","description":"The description of the Worktype."},"dateCreated":{"type":"string","format":"date-time","description":"The creation date of the Worktype. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"dateModified":{"type":"string","format":"date-time","description":"The modified date of the Worktype. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z"},"defaultWorkbin":{"description":"The default Workbin for Workitems created from the Worktype.","$ref":"#/definitions/WorkbinReference"},"defaultStatus":{"description":"The default status for Workitems created from the Worktype.","$ref":"#/definitions/WorkitemStatusReference"},"statuses":{"type":"array","description":"The list of possible statuses for Workitems created from the Worktype.","items":{"$ref":"#/definitions/WorkitemStatus"}},"defaultDurationSeconds":{"type":"integer","format":"int32","description":"The default duration in seconds for Workitems created from the Worktype."},"defaultExpirationSeconds":{"type":"integer","format":"int32","description":"The default expiration time in seconds for Workitems created from the Worktype."},"defaultDueDurationSeconds":{"type":"integer","format":"int32","description":"The default due duration in seconds for Workitems created from the Worktype."},"defaultPriority":{"type":"integer","format":"int32","description":"The default priority for Workitems created from the Worktype. The valid range is between -25,000,000 and 25,000,000."},"defaultLanguage":{"description":"The default language for Workitems created from the Worktype.","$ref":"#/definitions/LanguageReference"},"defaultTtlSeconds":{"type":"integer","format":"int32","description":"The default time to time to live in seconds for Workitems created from the Worktype."},"modifiedBy":{"description":"The id of the User who modified the Worktype.","$ref":"#/definitions/UserReference"},"defaultQueue":{"description":"The default queue for Workitems created from the Worktype.","$ref":"#/definitions/WorkitemQueueReference"},"defaultSkills":{"type":"array","description":"The default skills for Workitems created from the Worktype.","items":{"$ref":"#/definitions/RoutingSkillReference"}},"assignmentEnabled":{"type":"boolean","description":"When set to true, Workitems will be sent to the queue of the Worktype as they are created. Default value is false."},"schema":{"description":"The schema defining the custom attributes for Workitems created from the Worktype.","$ref":"#/definitions/WorkitemSchema"},"serviceLevelTarget":{"type":"integer","format":"int32","description":"The target service level for Workitems created from the Worktype. The default value is 100."},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"WorkitemStatusCreate":{"type":"object","required":["category","name"],"properties":{"name":{"type":"string","description":"The name of the Status. Valid length between 3 and 256 characters."},"category":{"type":"string","description":"The Category of the Status.","enum":["Open","InProgress","Waiting","Closed","Unknown"]},"destinationStatusIds":{"type":"array","description":"A list of destination Statuses where a Workitem with this Status can transition to. If the list is empty Workitems with this Status can transition to all other Statuses defined on the Worktype. A Status can have a maximum of 24 destinations.","items":{"type":"string"}},"description":{"type":"string","description":"The description of the Status. Maximum length of 512 characters."},"defaultDestinationStatusId":{"type":"string","description":"Default destination status to which this Status will transition to if auto status transition enabled."},"statusTransitionDelaySeconds":{"type":"integer","format":"int32","description":"Delay in seconds for auto status transition. Required if defaultDestinationStatusId is provided."},"statusTransitionTime":{"type":"string","format":"local-time","description":"Time is represented as an ISO-8601 string without a timezone. For example: HH:mm:ss.SSS"}}},"WorktypeQueryEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/Worktype"}},"nextUri":{"type":"string"},"selfUri":{"type":"string"},"previousUri":{"type":"string"},"after":{"type":"string"},"count":{"type":"integer","format":"int32","description":"Count of items returned by the query. Refer to the \"select\" request parameter for more information."}}},"WorktypeQueryRequest":{"type":"object","required":["filters"],"properties":{"pageSize":{"type":"integer","format":"int32","description":"Limit the number of entities to return. It is not guaranteed that the requested number of entities will be filled in a single request. If an `after` key is returned as part of the response it is possible that more entities that match the filter criteria exist. Maximum of 200."},"select":{"type":"string","description":"Specify the value 'Count' for this parameter in order to return only the record count.","enum":["Count"]},"filters":{"type":"array","description":"List of filter objects to be used in the search.","items":{"$ref":"#/definitions/WorkitemFilter"}},"attributes":{"type":"array","description":"List of entity attributes to be retrieved in the result.","items":{"type":"string"}},"after":{"type":"string","description":"The cursor that points to the end of the set of entities that has been returned."},"sort":{"description":"Sort","$ref":"#/definitions/WorktypeQuerySort"}}},"WorktypeQuerySort":{"type":"object","properties":{"name":{"type":"string","description":"Specify an attribute for sorting. It's possible to use an attribute both for sorting and in the query at the same time, but these restrictions apply: Only the operators EQ, LT, LTE, GT, GTE, BETWEEN and BEGINS_WITH are supported and the attribute can't be present in more than one filter.","enum":["dateModified","name"]},"ascending":{"type":"boolean","description":"Sort Ascending"}}},"WorktypeUpdate":{"type":"object","properties":{"name":{"type":"string","description":"The name of the Worktype. Valid length between 3 and 256 characters."},"defaultWorkbinId":{"type":"string","description":"The ID of the default Workbin for Workitems created from the Worktype."},"defaultDurationSeconds":{"type":"integer","format":"int32","description":"The default duration in seconds for Workitems created from the Worktype. Maximum of 365 days."},"defaultExpirationSeconds":{"type":"integer","format":"int32","description":"The default expiration time in seconds for Workitems created from the Worktype. Maximum of 365 days."},"defaultDueDurationSeconds":{"type":"integer","format":"int32","description":"The default due duration in seconds for Workitems created from the Worktype. Maximum of 365 days."},"defaultPriority":{"type":"integer","format":"int32","description":"The default priority for Workitems created from the Worktype. The valid range is between -25,000,000 and 25,000,000."},"defaultTtlSeconds":{"type":"integer","format":"int32","description":"The default time to time to live in seconds for Workitems created from the Worktype. The valid range is between 1 and 365 days."},"assignmentEnabled":{"type":"boolean","description":"When set to true, Workitems will be sent to the queue of the Worktype as they are created. Default value is false."},"schemaId":{"type":"string","description":"The ID of the custom attribute schema for Workitems created from the Worktype. Must be a valid UUID."},"serviceLevelTarget":{"type":"integer","format":"int32","description":"The target service level for Workitems created from the Worktype. The default value is 100.","minimum":1,"maximum":100},"description":{"type":"string","description":"The description of the Worktype. Maximum length of 512 characters."},"defaultStatusId":{"type":"string","description":"The ID of the default status for Workitems created from the Worktype."},"schemaVersion":{"type":"integer","format":"int32","description":"The version of the Worktypes custom attribute schema. The latest schema version will be used if this property is not set."},"defaultLanguageId":{"type":"string","description":"The ID of the default language for Workitems created from the Worktype. Must be a valid UUID."},"defaultSkillIds":{"type":"array","description":"The IDs of the default skills for Workitems created from the Worktype. Must be valid UUIDs. Maximum of 20 IDs","items":{"type":"string"}},"defaultQueueId":{"type":"string","description":"The ID of the default queue for Workitems created from the Worktype. Must be a valid UUID."}}},"WorktypeCreate":{"type":"object","required":["defaultWorkbinId","name"],"properties":{"name":{"type":"string","description":"The name of the Worktype. Valid length between 3 and 256 characters."},"defaultWorkbinId":{"type":"string","description":"The ID of the default Workbin for Workitems created from the Worktype."},"defaultDurationSeconds":{"type":"integer","format":"int32","description":"The default duration in seconds for Workitems created from the Worktype. Maximum of 365 days."},"defaultExpirationSeconds":{"type":"integer","format":"int32","description":"The default expiration time in seconds for Workitems created from the Worktype. Maximum of 365 days."},"defaultDueDurationSeconds":{"type":"integer","format":"int32","description":"The default due duration in seconds for Workitems created from the Worktype. Maximum of 365 days."},"defaultPriority":{"type":"integer","format":"int32","description":"The default priority for Workitems created from the Worktype. The valid range is between -25,000,000 and 25,000,000."},"defaultTtlSeconds":{"type":"integer","format":"int32","description":"The default time to time to live in seconds for Workitems created from the Worktype. The valid range is between 1 and 365 days."},"assignmentEnabled":{"type":"boolean","description":"When set to true, Workitems will be sent to the queue of the Worktype as they are created. Default value is false."},"schemaId":{"type":"string","description":"The ID of the custom attribute schema for Workitems created from the Worktype. Must be a valid UUID."},"serviceLevelTarget":{"type":"integer","format":"int32","description":"The target service level for Workitems created from the Worktype. The default value is 100.","minimum":1,"maximum":100},"description":{"type":"string","description":"The description of the Worktype. Maximum length of 512 characters."},"divisionId":{"type":"string","description":"The ID of the division the Worktype belongs to. Defaults to the default Workbin division ID. The Worktype must be in the same division as its default Workbin."},"disableDefaultStatusCreation":{"type":"boolean","description":"Set to true to disable default status creation. Default statuses are created with the Worktype by default"},"schemaVersion":{"type":"integer","format":"int32","description":"The version of the Worktypes custom attribute schema. The latest schema version will be used if this property is not set."},"defaultQueueId":{"type":"string","description":"The ID of the default queue for Workitems created from the Worktype. Must be a valid UUID."},"defaultLanguageId":{"type":"string","description":"The ID of the default language for Workitems created from the Worktype. Must be a valid UUID."},"defaultSkillIds":{"type":"array","description":"The IDs of the default skills for Workitems created from the Worktype. Must be valid UUIDs. Maximum of 20 IDs","items":{"type":"string"}}}},"ActionAsyncAggregationQuery":{"type":"object","required":["interval","metrics"],"properties":{"interval":{"type":"string","description":"Behaves like one clause in a SQL WHERE. Specifies the date and time range of data being queried. Intervals are represented as an ISO-8601 string. 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Partitions resulting aggregate computations into distinct named subgroups rather than across the entire result set as if it were one group.","items":{"type":"string","enum":["actionCategory","actionId","actionName","correlationId","errorType","integrationId","integrationName","responseStatus"]}},"filter":{"description":"Behaves like a SQL WHERE clause. This is ANDed with the interval parameter. Expresses boolean logical predicates as well as dimensional filters","$ref":"#/definitions/ActionAggregateQueryFilter"},"metrics":{"type":"array","description":"Behaves like a SQL SELECT clause. Only named metrics will be retrieved.","items":{"type":"string","enum":["tTotalExecution"]}},"flattenMultivaluedDimensions":{"type":"boolean","description":"Flattens any multivalued dimensions used in response groups (e.g. ['a','b','c']->'a,b,c')"},"views":{"type":"array","description":"Custom derived metric views","items":{"$ref":"#/definitions/ActionAggregationView"}},"alternateTimeDimension":{"type":"string","description":"Dimension to use as the alternative timestamp for data in the aggregate.  Choosing \"eventTime\" uses the actual time of the data event.","enum":["eventTime"]},"pageSize":{"type":"integer","format":"int32","description":"The number of results per page"}}},"ActionAsyncAggregateQueryResponse":{"type":"object","properties":{"results":{"type":"array","items":{"$ref":"#/definitions/ActionAggregateDataContainer"}},"cursor":{"type":"string","description":"Cursor token to retrieve next page"}}},"AgentCopilotAsyncAggregationQuery":{"type":"object","required":["interval","metrics"],"properties":{"interval":{"type":"string","description":"Behaves like one clause in a SQL WHERE. Specifies the date and time range of data being queried. Intervals are represented as an ISO-8601 string. For example: YYYY-MM-DDThh:mm:ss/YYYY-MM-DDThh:mm:ss"},"granularity":{"type":"string","description":"Granularity aggregates metrics into subpartitions within the time interval specified. The default granularity is the same duration as the interval. 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Partitions resulting aggregate computations into distinct named subgroups rather than across the entire result set as if it were one group.","items":{"type":"string","enum":["agentAssistantId","cannedResponseId","cannedResponseLibraryId","conversationId","engagementType","externalContactId","feedbackRating","knowledgeBaseDocumentId","knowledgeBaseDocumentVersionId","mediaType","messageId","queueId","scriptId","scriptPageId","searchId","state","suggestionId","suggestionType","triggerType","userId","utteranceId"]}},"filter":{"description":"Behaves like a SQL WHERE clause. This is ANDed with the interval parameter. Expresses boolean logical predicates as well as dimensional filters","$ref":"#/definitions/AgentCopilotAggregateQueryFilter"},"metrics":{"type":"array","description":"Behaves like a SQL SELECT clause. Only named metrics will be retrieved.","items":{"type":"string","enum":["nCannedResponseSuggestions","nDistinctSuggestions","nKnowledgeArticleSuggestions","nKnowledgeSearchSuggestions","nScriptSuggestions"]}},"flattenMultivaluedDimensions":{"type":"boolean","description":"Flattens any multivalued dimensions used in response groups (e.g. ['a','b','c']->'a,b,c')"},"views":{"type":"array","description":"Custom derived metric views","items":{"$ref":"#/definitions/AgentCopilotAggregationView"}},"alternateTimeDimension":{"type":"string","description":"Dimension to use as the alternative timestamp for data in the aggregate.  Choosing \"eventTime\" uses the actual time of the data event.","enum":["eventTime"]},"queryType":{"type":"string","description":"Query type to use. Use groupBy for all matching results, and topN for just top N results for the requested metric (group by exactly 1 dimension)","enum":["groupBy","topN"]},"limit":{"type":"integer","format":"int32","description":"How many results you want in the topN list. Only applicable for topN query type."},"pageSize":{"type":"integer","format":"int32","description":"The number of results per page"}}},"AgentCopilotAsyncAggregateQueryResponse":{"type":"object","properties":{"results":{"type":"array","items":{"$ref":"#/definitions/AgentCopilotAggregateDataContainer"}},"cursor":{"type":"string","description":"Cursor token to retrieve next page"}}},"BotAsyncAggregationQuery":{"type":"object","required":["interval","metrics"],"properties":{"interval":{"type":"string","description":"Behaves like one clause in a SQL WHERE. Specifies the date and time range of data being queried. Intervals are represented as an ISO-8601 string. 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Partitions resulting aggregate computations into distinct named subgroups rather than across the entire result set as if it were one group.","items":{"type":"string","enum":["askActionId","askActionResult","askActionType","botFinalIntent","botFlowSubType","botFlowType","botId","botIntent","botProduct","botProvider","botRecognitionFailureReason","botResult","botSessionId","botSlot","botVersion","conversationId","externalContactId","intermediateIntentName","knowledgeBaseId","languageCode","lastActionId","lastInputActionId","mediaType","messageType","previewMode","selfServed"]}},"filter":{"description":"Behaves like a SQL WHERE clause. This is ANDed with the interval parameter. Expresses boolean logical predicates as well as dimensional filters","$ref":"#/definitions/BotAggregateQueryFilter"},"metrics":{"type":"array","description":"Behaves like a SQL SELECT clause. Only named metrics will be retrieved.","items":{"type":"string","enum":["nBotSessionTurns","nBotSessions","oBotIntent","oBotSessionCollection","oBotSessionCollectionSelfServed","oBotSessionQuery","oBotSessionQuerySelfServed","oBotSessionTurn","oBotSlot","tBotDisconnect","tBotExit","tBotRecognitionFailure","tBotSession"]}},"flattenMultivaluedDimensions":{"type":"boolean","description":"Flattens any multivalued dimensions used in response groups (e.g. ['a','b','c']->'a,b,c')"},"views":{"type":"array","description":"Custom derived metric views","items":{"$ref":"#/definitions/BotAggregationView"}},"alternateTimeDimension":{"type":"string","description":"Dimension to use as the alternative timestamp for data in the aggregate.  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This is ANDed with the interval parameter. Expresses boolean logical predicates as well as dimensional filters","$ref":"#/definitions/ConversationAggregateQueryFilter"},"metrics":{"type":"array","description":"Behaves like a SQL SELECT clause. Only named metrics will be retrieved.","items":{"type":"string","enum":["nBlindTransferred","nBotInteractions","nCobrowseSessions","nConnected","nConsult","nConsultTransferred","nError","nOffered","nOutbound","nOutboundAbandoned","nOutboundAttempted","nOutboundConnected","nOverSla","nStateTransitionError","nTransferred","oExternalMediaCount","oMediaCount","oMessageCount","oMessageSegmentCount","oMessageTurn","oServiceLevel","oServiceTarget","tAbandon","tAcd","tActiveCallback","tActiveCallbackComplete","tAcw","tAgentResponseTime","tAlert","tAnswered","tBarging","tCoaching","tCoachingComplete","tConnected","tContacting","tDialing","tFirstConnect","tFirstDial","tFlowOut","tHandle","tHeld","tHeldComplete","tIvr","tMonitoring","tMonitoringComplete","tNotResponding","tPark","tParkComplete","tShortAbandon","tTalk","tTalkComplete","tUserResponseTime","tVoicemail","tWait"]}},"flattenMultivaluedDimensions":{"type":"boolean","description":"Flattens any multivalued dimensions used in response groups (e.g. ['a','b','c']->'a,b,c')"},"views":{"type":"array","description":"Custom derived metric views","items":{"$ref":"#/definitions/ConversationAggregationView"}},"alternateTimeDimension":{"type":"string","description":"Dimension to use as the alternative timestamp for data in the aggregate.  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Only named metrics will be retrieved.","items":{"type":"string","enum":["nEvaluations","nEvaluationsDeleted","nEvaluationsRescored","oTotalCriticalScore","oTotalScore"]}},"flattenMultivaluedDimensions":{"type":"boolean","description":"Flattens any multivalued dimensions used in response groups (e.g. ['a','b','c']->'a,b,c')"},"views":{"type":"array","description":"Custom derived metric views","items":{"$ref":"#/definitions/EvaluationAggregationView"}},"alternateTimeDimension":{"type":"string","description":"Dimension to use as the alternative timestamp for data in the aggregate.  Choosing \"eventTime\" uses the actual time of the data event.","enum":["conversationStart","evaluationCreatedDate","evaluationReleaseDate","eventTime"]},"pageSize":{"type":"integer","format":"int32","description":"The number of results per page"}}},"EvaluationAsyncAggregateQueryResponse":{"type":"object","properties":{"results":{"type":"array","items":{"$ref":"#/definitions/EvaluationAggregateDataContainer"}},"cursor":{"type":"string","description":"Cursor token to retrieve next page"}}},"FlowExecutionAsyncAggregationQuery":{"type":"object","required":["interval","metrics"],"properties":{"interval":{"type":"string","description":"Behaves like one clause in a SQL WHERE. Specifies the date and time range of data being queried. Intervals are represented as an ISO-8601 string. For example: YYYY-MM-DDThh:mm:ss/YYYY-MM-DDThh:mm:ss"},"granularity":{"type":"string","description":"Granularity aggregates metrics into subpartitions within the time interval specified. 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Choosing \"eventTime\" uses the actual time of the data event.","enum":["eventTime"]},"pageSize":{"type":"integer","format":"int32","description":"The number of results per page"}}},"FlowExecutionAsyncAggregateQueryResponse":{"type":"object","properties":{"results":{"type":"array","items":{"$ref":"#/definitions/FlowExecutionAggregateDataContainer"}},"cursor":{"type":"string","description":"Cursor token to retrieve next page"}}},"FlowAsyncAggregationQuery":{"type":"object","required":["interval","metrics"],"properties":{"interval":{"type":"string","description":"Behaves like one clause in a SQL WHERE. Specifies the date and time range of data being queried. Intervals are represented as an ISO-8601 string. For example: YYYY-MM-DDThh:mm:ss/YYYY-MM-DDThh:mm:ss"},"granularity":{"type":"string","description":"Granularity aggregates metrics into subpartitions within the time interval specified. The default granularity is the same duration as the interval. 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This is ANDed with the interval parameter. Expresses boolean logical predicates as well as dimensional filters","$ref":"#/definitions/FlowAggregateQueryFilter"},"metrics":{"type":"array","description":"Behaves like a SQL SELECT clause. Only named metrics will be retrieved.","items":{"type":"string","enum":["nFlow","nFlowMilestone","nFlowOutcome","nFlowOutcomeFailed","oFlowMilestone","tFlow","tFlowDisconnect","tFlowExit","tFlowOutcome"]}},"flattenMultivaluedDimensions":{"type":"boolean","description":"Flattens any multivalued dimensions used in response groups (e.g. ['a','b','c']->'a,b,c')"},"views":{"type":"array","description":"Custom derived metric views","items":{"$ref":"#/definitions/FlowAggregationView"}},"alternateTimeDimension":{"type":"string","description":"Dimension to use as the alternative timestamp for data in the aggregate.  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This is ANDed with the interval parameter. Expresses boolean logical predicates as well as dimensional filters","$ref":"#/definitions/JourneyAggregateQueryFilter"},"metrics":{"type":"array","description":"Behaves like a SQL SELECT clause. Only named metrics will be retrieved.","items":{"type":"string","enum":["nDistinctJourneyActions","nDistinctJourneySessions","nJourneyActionsBlocked","nJourneyOutcomesAchieved","nJourneyOutcomesAttributed","nJourneySegmentsAssigned","nJourneySessions","nWebActionsAbandoned","nWebActionsAccepted","nWebActionsEngaged","nWebActionsErrored","nWebActionsFrequencyCapReached","nWebActionsIgnored","nWebActionsOffered","nWebActionsOfferedOutsideSchedule","nWebActionsQualified","nWebActionsQualifiedOutsideSchedule","nWebActionsRejected","nWebActionsStarted","nWebActionsTimedout","oJourneyOutcomeTouchpointValue","oJourneyOutcomeValue"]}},"flattenMultivaluedDimensions":{"type":"boolean","description":"Flattens any multivalued dimensions used in response groups (e.g. ['a','b','c']->'a,b,c')"},"views":{"type":"array","description":"Custom derived metric views","items":{"$ref":"#/definitions/JourneyAggregationView"}},"alternateTimeDimension":{"type":"string","description":"Dimension to use as the alternative timestamp for data in the aggregate.  Choosing \"eventTime\" uses the actual time of the data event.","enum":["eventTime"]},"pageSize":{"type":"integer","format":"int32","description":"The number of results per page"}}},"JourneyAsyncAggregateQueryResponse":{"type":"object","properties":{"results":{"type":"array","items":{"$ref":"#/definitions/JourneyAggregateDataContainer"}},"cursor":{"type":"string","description":"Cursor token to retrieve next page"}}},"KnowledgeAsyncAggregateQueryResponse":{"type":"object","properties":{"results":{"type":"array","items":{"$ref":"#/definitions/KnowledgeAggregateDataContainer"}},"cursor":{"type":"string","description":"Cursor token to retrieve next page"}}},"KnowledgeAsyncAggregationQuery":{"type":"object","required":["interval","metrics"],"properties":{"interval":{"type":"string","description":"Behaves like one clause in a SQL WHERE. Specifies the date and time range of data being queried. Intervals are represented as an ISO-8601 string. 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Expresses boolean logical predicates as well as dimensional filters","$ref":"#/definitions/KnowledgeAggregateQueryFilter"},"metrics":{"type":"array","description":"Behaves like a SQL SELECT clause. Only named metrics will be retrieved.","items":{"type":"string","enum":["nDistinctKnowledgeSessions","nKnowledgeDocumentCopied","nKnowledgeDocumentFeedback","nKnowledgeDocumentPresented","nKnowledgeDocumentSurfaced","nKnowledgeDocumentViewed","nKnowledgeSearch","nKnowledgeSearchAnswered","nKnowledgeSearchFeedback","nKnowledgeSearchUnanswered","nKnowledgeSessions","oKnowledgeDocumentQuery","oKnowledgeDocumentQuerySelfServed","oKnowledgeSearch"]}},"flattenMultivaluedDimensions":{"type":"boolean","description":"Flattens any multivalued dimensions used in response groups (e.g. ['a','b','c']->'a,b,c')"},"views":{"type":"array","description":"Custom derived metric views","items":{"$ref":"#/definitions/KnowledgeAggregationView"}},"alternateTimeDimension":{"type":"string","description":"Dimension to use as the alternative timestamp for data in the aggregate.  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Only applicable for topN query type."},"pageSize":{"type":"integer","format":"int32","description":"The number of results per page"}}},"ResolutionAggregateDataContainer":{"type":"object","properties":{"group":{"type":"object","description":"A mapping from dimension to value","additionalProperties":{"type":"string"}},"data":{"type":"array","items":{"$ref":"#/definitions/StatisticalResponse"}}}},"ResolutionAggregateQueryClause":{"type":"object","required":["predicates","type"],"properties":{"type":{"type":"string","description":"Boolean operation to apply to the provided predicates","enum":["and","or"]},"predicates":{"type":"array","description":"Like a three-word sentence: (attribute-name) (operator) (target-value).","items":{"$ref":"#/definitions/ResolutionAggregateQueryPredicate"}}}},"ResolutionAggregateQueryFilter":{"type":"object","required":["type"],"properties":{"type":{"type":"string","description":"Boolean operation to apply to the provided predicates and clauses","enum":["and","or"]},"clauses":{"type":"array","description":"Boolean 'and/or' logic with up to two-levels of nesting","items":{"$ref":"#/definitions/ResolutionAggregateQueryClause"}},"predicates":{"type":"array","description":"Like a three-word sentence: (attribute-name) (operator) (target-value).","items":{"$ref":"#/definitions/ResolutionAggregateQueryPredicate"}}}},"ResolutionAggregateQueryPredicate":{"type":"object","properties":{"type":{"type":"string","description":"Optional type, can usually be inferred","enum":["dimension","property","metric"]},"dimension":{"type":"string","description":"Left hand side for dimension predicates","enum":["conversationId","mediaType","queueId","requestedRouting","usedRouting","userId"],"x-genesys-entity-type":{"value":"DIMENSION_TYPE"}},"operator":{"type":"string","description":"Optional operator, default is matches","enum":["matches","exists","notExists"]},"value":{"type":"string","description":"Right hand side for dimension predicates","x-genesys-entity-type":{"value":"DIMENSION_SELECTOR"}},"range":{"description":"Right hand side for dimension predicates","$ref":"#/definitions/NumericRange"}}},"ResolutionAggregationView":{"type":"object","required":["function","name","target"],"properties":{"target":{"type":"string","description":"Target metric name","enum":["nNextContactAvoided"]},"name":{"type":"string","description":"A unique name for this view. Must be distinct from other views and built-in metric names."},"function":{"type":"string","description":"Type of view you wish to create","enum":["rangeBound"]},"range":{"description":"Range of numbers for slicing up data","$ref":"#/definitions/AggregationRange"}}},"ResolutionAsyncAggregationQuery":{"type":"object","required":["interval","metrics"],"properties":{"interval":{"type":"string","description":"Behaves like one clause in a SQL WHERE. Specifies the date and time range of data being queried. Intervals are represented as an ISO-8601 string. For example: YYYY-MM-DDThh:mm:ss/YYYY-MM-DDThh:mm:ss"},"granularity":{"type":"string","description":"Granularity aggregates metrics into subpartitions within the time interval specified. The default granularity is the same duration as the interval. Periods are represented as an ISO-8601 string. 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Expresses boolean logical predicates as well as dimensional filters","$ref":"#/definitions/ResolutionAggregateQueryFilter"},"metrics":{"type":"array","description":"Behaves like a SQL SELECT clause. Only named metrics will be retrieved.","items":{"type":"string","enum":["nNextContactAvoided"]}},"flattenMultivaluedDimensions":{"type":"boolean","description":"Flattens any multivalued dimensions used in response groups (e.g. ['a','b','c']->'a,b,c')"},"views":{"type":"array","description":"Custom derived metric views","items":{"$ref":"#/definitions/ResolutionAggregationView"}},"alternateTimeDimension":{"type":"string","description":"Dimension to use as the alternative timestamp for data in the aggregate.  Choosing \"eventTime\" uses the actual time of the data event.","enum":["eventTime"]},"pageSize":{"type":"integer","format":"int32","description":"The number of results per page"}}},"ResolutionAsyncAggregateQueryResponse":{"type":"object","properties":{"results":{"type":"array","items":{"$ref":"#/definitions/ResolutionAggregateDataContainer"}},"cursor":{"type":"string","description":"Cursor token to retrieve next page"}}},"SurveyAsyncAggregateQueryResponse":{"type":"object","properties":{"results":{"type":"array","items":{"$ref":"#/definitions/SurveyAggregateDataContainer"}},"cursor":{"type":"string","description":"Cursor token to retrieve next page"}}},"SurveyAsyncAggregationQuery":{"type":"object","required":["interval","metrics"],"properties":{"interval":{"type":"string","description":"Behaves like one clause in a SQL WHERE. Specifies the date and time range of data being queried. Intervals are represented as an ISO-8601 string. 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Only named metrics will be retrieved.","items":{"type":"string","enum":["nSurveyErrors","nSurveyFullResponses","nSurveyNpsDetractors","nSurveyNpsPromoters","nSurveyNpsResponses","nSurveyPartialResponses","nSurveyQuestionGroupResponses","nSurveyQuestionResponses","nSurveyResponses","nSurveysAbandoned","nSurveysDeleted","nSurveysExpired","nSurveysSent","nSurveysStarted","nVoiceSurveys","nWebSurveys","oSurveyQuestionGroupScore","oSurveyQuestionScore","oSurveyTotalScore"]}},"flattenMultivaluedDimensions":{"type":"boolean","description":"Flattens any multivalued dimensions used in response groups (e.g. ['a','b','c']->'a,b,c')"},"views":{"type":"array","description":"Custom derived metric views","items":{"$ref":"#/definitions/SurveyAggregationView"}},"alternateTimeDimension":{"type":"string","description":"Dimension to use as the alternative timestamp for data in the aggregate.  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Only named metrics will be retrieved.","items":{"type":"string","enum":["nWorkitemsAcdCancelled","nWorkitemsAcdExpired","nWorkitemsAcdStarted","nWorkitemsAgentTransferred","nWorkitemsCreated","nWorkitemsDeclined","nWorkitemsDeleted","nWorkitemsDisconnected","nWorkitemsOffered","nWorkitemsOverSla","nWorkitemsPurged","nWorkitemsQueueTransferred","nWorkitemsStatusChanged","nWorkitemsTerminated","nWorkitemsTimedout","nWorkitemsTransferred","nWorkitemsWrapupAdded","nWorkitemsWrapupRemoved","oWorkitemsServiceLevel","tWorkitemsAgentFocusComplete","tWorkitemsAlert","tWorkitemsAnswered","tWorkitemsDirectAnswered","tWorkitemsFocus","tWorkitemsFocusComplete","tWorkitemsHandled","tWorkitemsHeld","tWorkitemsHeldComplete","tWorkitemsNotResponding","tWorkitemsParked","tWorkitemsQueueAnswered","tWorkitemsStatus"]}},"flattenMultivaluedDimensions":{"type":"boolean","description":"Flattens any multivalued dimensions used in response groups (e.g. ['a','b','c']->'a,b,c')"},"views":{"type":"array","description":"Custom derived metric views","items":{"$ref":"#/definitions/TaskManagementAggregationView"}},"alternateTimeDimension":{"type":"string","description":"Dimension to use as the alternative timestamp for data in the aggregate.  Choosing \"eventTime\" uses the actual time of the data event.","enum":["eventTime"]}}},"TaskManagementAggregationView":{"type":"object","required":["function","name","target"],"properties":{"target":{"type":"string","description":"Target metric name","enum":["nWorkitemsAcdCancelled","nWorkitemsAcdExpired","nWorkitemsAcdStarted","nWorkitemsAgentTransferred","nWorkitemsCreated","nWorkitemsDeclined","nWorkitemsDeleted","nWorkitemsDisconnected","nWorkitemsOffered","nWorkitemsOverSla","nWorkitemsPurged","nWorkitemsQueueTransferred","nWorkitemsStatusChanged","nWorkitemsTerminated","nWorkitemsTimedout","nWorkitemsTransferred","nWorkitemsWrapupAdded","nWorkitemsWrapupRemoved","oWorkitemsServiceLevel","tWorkitemsAgentFocusComplete","tWorkitemsAlert","tWorkitemsAnswered","tWorkitemsDirectAnswered","tWorkitemsFocus","tWorkitemsFocusComplete","tWorkitemsHandled","tWorkitemsHeld","tWorkitemsHeldComplete","tWorkitemsNotResponding","tWorkitemsParked","tWorkitemsQueueAnswered","tWorkitemsStatus"]},"name":{"type":"string","description":"A unique name for this view. Must be distinct from other views and built-in metric names."},"function":{"type":"string","description":"Type of view you wish to create","enum":["rangeBound"]},"range":{"description":"Range of numbers for slicing up data","$ref":"#/definitions/AggregationRange"}}},"TaskManagementAsyncAggregationQuery":{"type":"object","required":["interval","metrics"],"properties":{"interval":{"type":"string","description":"Behaves like one clause in a SQL WHERE. Specifies the date and time range of data being queried. Intervals are represented as an ISO-8601 string. For example: YYYY-MM-DDThh:mm:ss/YYYY-MM-DDThh:mm:ss"},"granularity":{"type":"string","description":"Granularity aggregates metrics into subpartitions within the time interval specified. The default granularity is the same duration as the interval. Periods are represented as an ISO-8601 string. For example: P1D or P1DT12H"},"timeZone":{"type":"string","description":"Time zone context used to calculate response intervals (this allows resolving DST changes). The interval offset is used even when timeZone is specified. Default is UTC. Time zones are represented as a string of the zone name as found in the IANA time zone database. For example: UTC, Etc/UTC, or Europe/London"},"groupBy":{"type":"array","description":"Behaves like a SQL GROUPBY. Allows for multiple levels of grouping as a list of dimensions. Partitions resulting aggregate computations into distinct named subgroups rather than across the entire result set as if it were one group.","items":{"type":"string","enum":["assigneeId","divisionId","externalTag","queueId","reporterId","requestedLanguageId","requestedRouting","requestedRoutingSkillId","statusCategory","statusId","typeId","usedRouting","userId","workbinId","workitemId","wrapUpCode"]}},"filter":{"description":"Behaves like a SQL WHERE clause. This is ANDed with the interval parameter. Expresses boolean logical predicates as well as dimensional filters","$ref":"#/definitions/TaskManagementAggregateQueryFilter"},"metrics":{"type":"array","description":"Behaves like a SQL SELECT clause. Only named metrics will be retrieved.","items":{"type":"string","enum":["nWorkitemsAcdCancelled","nWorkitemsAcdExpired","nWorkitemsAcdStarted","nWorkitemsAgentTransferred","nWorkitemsCreated","nWorkitemsDeclined","nWorkitemsDeleted","nWorkitemsDisconnected","nWorkitemsOffered","nWorkitemsOverSla","nWorkitemsPurged","nWorkitemsQueueTransferred","nWorkitemsStatusChanged","nWorkitemsTerminated","nWorkitemsTimedout","nWorkitemsTransferred","nWorkitemsWrapupAdded","nWorkitemsWrapupRemoved","oWorkitemsServiceLevel","tWorkitemsAgentFocusComplete","tWorkitemsAlert","tWorkitemsAnswered","tWorkitemsDirectAnswered","tWorkitemsFocus","tWorkitemsFocusComplete","tWorkitemsHandled","tWorkitemsHeld","tWorkitemsHeldComplete","tWorkitemsNotResponding","tWorkitemsParked","tWorkitemsQueueAnswered","tWorkitemsStatus"]}},"flattenMultivaluedDimensions":{"type":"boolean","description":"Flattens any multivalued dimensions used in response groups (e.g. ['a','b','c']->'a,b,c')"},"views":{"type":"array","description":"Custom derived metric views","items":{"$ref":"#/definitions/TaskManagementAggregationView"}},"alternateTimeDimension":{"type":"string","description":"Dimension to use as the alternative timestamp for data in the aggregate.  Choosing \"eventTime\" uses the actual time of the data event.","enum":["eventTime"]},"pageSize":{"type":"integer","format":"int32","description":"The number of results per page"}}},"TaskManagementAsyncAggregateQueryResponse":{"type":"object","properties":{"results":{"type":"array","items":{"$ref":"#/definitions/TaskManagementAggregateDataContainer"}},"cursor":{"type":"string","description":"Cursor token to retrieve next page"}}},"TranscriptAsyncAggregationQuery":{"type":"object","required":["interval","metrics"],"properties":{"interval":{"type":"string","description":"Behaves like one clause in a SQL WHERE. Specifies the date and time range of data being queried. Intervals are represented as an ISO-8601 string. For example: YYYY-MM-DDThh:mm:ss/YYYY-MM-DDThh:mm:ss"},"granularity":{"type":"string","description":"Granularity aggregates metrics into subpartitions within the time interval specified. The default granularity is the same duration as the interval. 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This is ANDed with the interval parameter. Expresses boolean logical predicates as well as dimensional filters","$ref":"#/definitions/TranscriptAggregateQueryFilter"},"metrics":{"type":"array","description":"Behaves like a SQL SELECT clause. Only named metrics will be retrieved.","items":{"type":"string","enum":["nTopicCommunications","oCustomerSentiment","oOverTalkSpeechInstances","oSentimentScore","tAgentSpeech","tCustomerSpeech","tOtherAudio","tOverTalkSpeech","tSilence","tTotalSpeechAndSilence"]}},"flattenMultivaluedDimensions":{"type":"boolean","description":"Flattens any multivalued dimensions used in response groups (e.g. ['a','b','c']->'a,b,c')"},"views":{"type":"array","description":"Custom derived metric views","items":{"$ref":"#/definitions/TranscriptAggregationView"}},"alternateTimeDimension":{"type":"string","description":"Dimension to use as the alternative timestamp for data in the aggregate.  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Only named metrics will be retrieved.","items":{"type":"string","enum":["tAgentRoutingStatus","tOrganizationPresence","tSystemPresence"]}},"flattenMultivaluedDimensions":{"type":"boolean","description":"Flattens any multivalued dimensions used in response groups (e.g. ['a','b','c']->'a,b,c')"},"views":{"type":"array","description":"Custom derived metric views","items":{"$ref":"#/definitions/UserAggregationView"}},"alternateTimeDimension":{"type":"string","description":"Dimension to use as the alternative timestamp for data in the aggregate.  Choosing \"eventTime\" uses the actual time of the data event.","enum":["eventTime"]},"pageSize":{"type":"integer","format":"int32","description":"The number of results per page"}}},"OneOnOne":{"type":"object","properties":{"pinnedMessages":{"type":"array","description":"Room's pinned messages","items":{"$ref":"#/definitions/AddressableEntityRef"}}}},"CursorExternalSourceListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/ExternalSource"}},"nextUri":{"type":"string"},"selfUri":{"type":"string"},"previousUri":{"type":"string"},"cursors":{"description":"The cursor that points to the next set of entities being returned.","$ref":"#/definitions/Cursors"}}},"ConversationUtilizationLabelUpdate":{"type":"object","properties":{"utilizationLabelId":{"type":"string","description":"The utilization label associated with the conversation."}}},"ParkingStateRequest":{"type":"object","required":["state"],"properties":{"state":{"type":"string","description":"State to set the participant.","enum":["alerting","dialing","contacting","offering","connected","disconnected","terminated","converting","uploading","transmitting","parked","none"]}}},"MeetingIdRecord":{"type":"object","required":["ephemeral"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"ephemeral":{"type":"boolean","description":"Boolean flag for ephemeral status of the created record"},"conferenceId":{"type":"string","description":"The conferenceId used to generate a meetingId"},"dateExpired":{"type":"string","format":"date-time","description":"Instant at which the meetingId record will no longer be considered active. 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Retry the request in [%s] seconds","schema":{"$ref":"#/definitions/ErrorBody"}},"500":{"description":"The server encountered an unexpected condition which prevented it from fulfilling the request.","schema":{"$ref":"#/definitions/ErrorBody"}},"503":{"description":"Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance).","schema":{"$ref":"#/definitions/ErrorBody"}},"504":{"description":"The request timed out.","schema":{"$ref":"#/definitions/ErrorBody"}}},"externalDocs":{"description":"PureCloud API Documentation","url":"https://developer.genesys.cloud"}}
\ No newline at end of file
diff --git a/version.json b/version.json
index cc1d29f14..09b016ac6 100644
--- a/version.json
+++ b/version.json
@@ -1,9 +1,9 @@
 {
-  "major": 210,
+  "major": 211,
   "minor": 0,
   "point": 0,
   "prerelease": "",
   "apiVersion": 0,
-  "display": "210.0.0",
-  "displayFull": "210.0.0"
+  "display": "211.0.0",
+  "displayFull": "211.0.0"
 }
\ No newline at end of file