diff --git a/app/helpers/application_helper/button/ems_refresh.rb b/app/helpers/application_helper/button/ems_refresh.rb
index e45c74b05a5..a7ab862b557 100644
--- a/app/helpers/application_helper/button/ems_refresh.rb
+++ b/app/helpers/application_helper/button/ems_refresh.rb
@@ -3,6 +3,7 @@ class ApplicationHelper::Button::EmsRefresh < ApplicationHelper::Button::Basic
 
   def disabled?
     super
+    @error_message ||= _("Unable to refresh the provider while it is suspended") unless @record.enabled?
     @error_message ||= _("Credentials must be valid to refresh a provider") unless @record.authentication_status.downcase == "valid"
     @error_message.present?
   end
diff --git a/spec/helpers/application_helper/buttons/ems_refresh_spec.rb b/spec/helpers/application_helper/buttons/ems_refresh_spec.rb
index c4491e5f3d5..df31d2639e5 100644
--- a/spec/helpers/application_helper/buttons/ems_refresh_spec.rb
+++ b/spec/helpers/application_helper/buttons/ems_refresh_spec.rb
@@ -6,13 +6,22 @@
   describe '#disabled?' do
     subject { button[:title] }
     before { allow(record).to receive(:authentication_status).and_return(auth_status) }
+    before { allow(record).to receive(:enabled?).and_return(enabled) }
+
+    context 'provider is suspended' do
+      let(:enabled) { false }
+      let(:auth_status) { "Valid" }
+      it { expect(button.disabled?).to be_truthy }
+    end
 
     context 'and record authentication status is valid' do
+      let(:enabled) { true }
       let(:auth_status) { "Valid" }
       it { expect(button.disabled?).to be_falsey }
     end
 
     context 'and record authentication status is not valid' do
+      let(:enabled) { true }
       let(:auth_status) { "Invalid" }
       it { expect(button.disabled?).to be_truthy }
     end