LEDVANCE 4058075729025: update firmware available but "Images currently unavailable"

[somar05]

What happened?

Control panel (OTA) show a firmware update available:

But the update fail showing this log message:

Info 2024-01-07 15:19:02MQTT publish: topic 'zigbee2mqtt/bridge/response/device/ota_update/update', payload '{"data":{"id":"luz_salita"},"error":"Update of 'luz_salita' failed (Images currently unavailable)","status":"error","transaction":"bi8ek-1"}'

Error 2024-01-07 15:19:02Update of 'luz_salita' failed (Images currently unavailable)

What did you expect to happen?

Image available

How to reproduce it (minimal and precise)

Just use the update button

Zigbee2MQTT version

1.35.1

Adapter firmware version

20220219

Adapter

Sonoff Zigbee 3.0 USB Dongle Plus

Debug log

Info 2024-01-07 15:19:02MQTT publish: topic 'zigbee2mqtt/bridge/response/device/ota_update/update', payload '{"data":{"id":"luz_salita"},"error":"Update of 'luz_salita' failed (Images currently unavailable)","status":"error","transaction":"bi8ek-1"}'

Error 2024-01-07 15:19:02Update of 'luz_salita' failed (Images currently unavailable)

[andarotajo]

I'm experiencing the same problem but with a different LEDVANCE product: https://www.zigbee2mqtt.io/devices/4058075729384.html#ledvance-4058075729384

OTA: Images currently unavailable for device 'FLEX RGBW T', hardwareVersion '0', manufacturerName LEDVANCE, {"fieldControl":0,"manufacturerCode":4489,"imageType":193,"fileVersion":52442740}'

[Gorouk]

Same with Gledopto GL-C-006P

[mircolino]

Same issue with a Ledvance Compact Outdoor Plug EU

info 2024-01-07 16:57:16: MQTT publish: topic 'z2mground/Outdoor Plug Yard', payload '{"last_seen":"2024-01-07T16:57:16+01:00","linkquality":87,"state":"OFF","update":{"installed_version":51263090,"latest_version":-1,"state":"idle"},"update_available":null}'

[Koterak]

Probably problem with more devices - I have update info for most of gledopto devices. Device report for example firmware version 11, newest -1

[fv71]

Same with all Gledopto GL-B-007P

[jpkessler]

Same for these ledvance devices:

Jan  7 17:31:51 hassos ZigbeeOBBE OTA: Images currently unavailable for device 'FLEX RGBW T', hardwareVersion '0', manufacturerName LEDVANCE, {"fieldControl":0,"manufacturerCode":4489,"imageType":193,"fileVersion":52442740}'/n
Jan  7 17:31:59 hassos ZigbeeOBBE OTA: Images currently unavailable for device 'FLEX RGBW T', hardwareVersion '0', manufacturerName LEDVANCE, {"fieldControl":0,"manufacturerCode":4489,"imageType":193,"fileVersion":52442740}'/n
Jan  7 17:33:19 hassos ZigbeeOBBE OTA: Images currently unavailable for device 'A60 RGBW T', hardwareVersion '0', manufacturerName LEDVANCE, {"fieldControl":0,"manufacturerCode":4489,"imageType":182,"fileVersion":52573812}'/n
Jan  7 17:33:55 hassos ZigbeeOBBE OTA: Images currently unavailable for device 'OUTDOOR FLEX RGBW T', hardwareVersion '0', manufacturerName LEDVANCE, {"fieldControl":0,"manufacturerCode":4489,"imageType":197,"fileVersion":52442740}'/n
Jan  7 17:34:06 hassos ZigbeeOBBE OTA: Images currently unavailable for device 'FLEX RGBW T', hardwareVersion '0', manufacturerName LEDVANCE, {"fieldControl":0,"manufacturerCode":4489,"imageType":193,"fileVersion":52442740}'/n
Jan  7 17:35:19 hassos ZigbeeOBBE OTA: Images currently unavailable for device 'A60 RGBW T', hardwareVersion '0', manufacturerName LEDVANCE, {"fieldControl":0,"manufacturerCode":4489,"imageType":182,"fileVersion":52573812}'/n
Jan  7 17:36:28 hassos ZigbeeOBBE OTA: Images currently unavailable for device 'FLEX RGBW T', hardwareVersion '0', manufacturerName LEDVANCE, {"fieldControl":0,"manufacturerCode":4489,"imageType":193,"fileVersion":52442740}'/n
Jan  7 18:34:23 hassos ZigbeeOBBE OTA: Images currently unavailable for device 'FLEX RGBW T', hardwareVersion '0', manufacturerName LEDVANCE, {"fieldControl":0,"manufacturerCode":4489,"imageType":193,"fileVersion":52442740}'/n
Jan  8 12:43:14 hassos ZigbeeOBBE OTA: Images currently unavailable for device 'FLEX RGBW T', hardwareVersion '0', manufacturerName LEDVANCE, {"fieldControl":0,"manufacturerCode":4489,"imageType":193,"fileVersion":52442740}'/n

[recklezz]

Same with EcoDim-Zigbee 3.0

[JordiPF]

Same for me with Develco KEYZB-110 (https://www.zigbee2mqtt.io/devices/KEYZB-110.html).

Here is the report:

Debug 2024-01-08 16:00:10Received MQTT message on 'zigbee2mqtt/bridge/request/device/ota_update/update' with data '{"id":"Teclado alarma","transaction":"ytgm6-1"}'
Info 2024-01-08 16:00:10Updating 'Teclado alarma' to latest firmware
Info 2024-01-08 16:00:10MQTT publish: topic 'zigbee2mqtt/bridge/log', payload '{"message":"Updating 'Teclado alarma' to latest firmware","meta":{"device":"Teclado alarma","status":"update_in_progress"},"type":"ota_update"}'
Debug 2024-01-08 16:00:14Received Zigbee message from 'Teclado alarma', type 'readResponse', cluster 'genBasic', data '{"dateCode":"2022-04-20 21:10"}' from endpoint 44 with groupID 0
Debug 2024-01-08 16:00:14Received Zigbee message from 'Teclado alarma', type 'commandQueryNextImageRequest', cluster 'genOta', data '{"fieldControl":1,"fileVersion":67082,"imageType":915,"manufacturerCode":4117}' from endpoint 44 with groupID 0
Debug 2024-01-08 16:00:14Update of 'Teclado alarma' failed (AssertionError [ERR_ASSERTION]: Images currently unavailable)
Info 2024-01-08 16:00:14MQTT publish: topic 'zigbee2mqtt/Teclado alarma', payload '{"action":null,"action_code":null,"action_transaction":null,"action_zone":null,"battery":100,"battery_low":false,"linkquality":222,"tamper":false,"update":{"installed_version":67082,"latest_version":-1,"state":"available"},"update_available":true,"voltage":6300}'
Info 2024-01-08 16:00:14MQTT publish: topic 'zigbee2mqtt/bridge/log', payload '{"message":"Update of 'Teclado alarma' failed (Images currently unavailable)","meta":{"device":"Teclado alarma","status":"update_failed"},"type":"ota_update"}'
Info 2024-01-08 16:00:14MQTT publish: topic 'zigbee2mqtt/bridge/response/device/ota_update/update', payload '{"data":{"id":"Teclado alarma"},"error":"Update of 'Teclado alarma' failed (Images currently unavailable)","status":"error","transaction":"ytgm6-1"}'
Error 2024-01-08 16:00:14Update of 'Teclado alarma' failed (Images currently unavailable)
Debug 2024-01-08 16:00:17Received Zigbee message from 'Teclado alarma', type 'commandQueryNextImageRequest', cluster 'genOta', data '{"fieldControl":1,"fileVersion":67082,"imageType":915,"manufacturerCode":4117}' from endpoint 44 with groupID 0
Debug 2024-01-08 16:00:17Device 'Teclado alarma' requested OTA
Debug 2024-01-08 16:00:20Received Zigbee message from 'Teclado alarma', type 'commandQueryNextImageRequest', cluster 'genOta', data '{"fieldControl":1,"fileVersion":67082,"imageType":915,"manufacturerCode":4117}' from endpoint 44 with groupID 0
Debug 2024-01-08 16:00:20Device 'Teclado alarma' requested OTA
Debug 2024-01-08 16:00:23Received Zigbee message from 'Teclado alarma', type 'commandQueryNextImageRequest', cluster 'genOta', data '{"fieldControl":1,"fileVersion":67082,"imageType":915,"manufacturerCode":4117}' from endpoint 44 with groupID 0
Debug 2024-01-08 16:00:23Device 'Teclado alarma' requested OTA
Debug 2024-01-08 16:00:27Received Zigbee message from 'Teclado alarma', type 'commandQueryNextImageRequest', cluster 'genOta', data '{"fieldControl":1,"fileVersion":67082,"imageType":915,"manufacturerCode":4117}' from endpoint 44 with groupID 0
Debug 2024-01-08 16:00:27Device 'Teclado alarma' requested OTA

Thanks for help.

[Scialla]

same here with ikea device (battery and acdc)

[Koenkk]

Please check if this is fixed in the latest dev branch.

Changes will be available in the dev branch in a few hours from now.

[andarotajo]

Looks good to me. Had one light strip showing -1 in HA and with the latest dev it vanished after checking for updates.

{
    "brightness": 254,
    "color": {
        "x": 0.699,
        "y": 0.301
    },
    "color_mode": "xy",
    "color_temp": 165,
    "last_seen": "2024-01-10T22:35:08+01:00",
    "linkquality": 87,
    "state": "OFF",
    "update": {
        "installed_version": 52442740,
        "latest_version": 52442740,
        "state": "idle"
    },
    "update_available": null
}

[vient41]

When will this PR pushed on stable please ?

[Koenkk]

Yes, next release is on 1 Feb

[sirjmann92]

EDIT: I noticed this issue is closed - opening a new issue.

[vient41]

@sirjmann92 , I am still facing the issue after 1st feb release and you mentionned opening a new issue, can you provide with new ticket number please ?

[sirjmann92]

@vient41 - It's here: #20983