Bluetooth not connecting after latest firmware flash

[sansari]

I just flashed my Kinesis 360 Pro to the latest firmware as of today. Upon doing so, I noticed two issues:

1. Flashing Error: The flashing process seems to now show more errors than before. It still succeeds, but it looks like a failure and not particularly comforting to see this every time. Was this change intentional?

2. Bluetooth No Longer Connects: I can't get the keyboard to connect over Bluetooth anymore. I see the keyboard show up in the Bluetooth options, but tapping it just makes a spinner appear next to it and then it never actually connects. The user profile light indicating it's not connected to Bluetooth just keeps flashing. I've tried restarting computer, unplug/replugging, and of course I had just flashed the keyboards so they've been reset.

I'm on an M2 Macbook Air with macOS Sonoma 14.1.2.

Thanks for your help!

[ReFil]

Hi, thanks for reporting these issues and I'm sorry you're having problems getting it to connect.

1: this is not the fault of the board, this is a known artifact of the newer macOS updates, unfortunately nothing can be done about this

2: is the Bluetooth led flashing slowly or quickly, by "reset" do you mean you flashed the "settings-reset.uf2" file onto it?

[sansari]

Thanks for the fast response! Re: #2, it seems to be flashing slowly, it's set on profile 1 but if I set it to 2 (with Mod+2) it flashes quickly. Does that mean it's previously connected on 1 but is unable to connect right now?

By reset I actually just meant I updated the configuration (i.e. replaced left.uf2 and right.uf2). I did not do a full settings reset.

[ReFil]

Ok, since some Bluetooth settings changed in this recent update can I suggest pressing mod+windows to unpair on the keyboard, unpairing the keyboard on your computer and trying to pair it again?

[sansari]

Can you clarify which key is "windows" in this case? I'm on a Mac, so do you mean Mod+Command? I did try hitting that, disconnecting and reconnecting, same issue. Basically when you hit "Connect" it just tries and fails.

[ReFil]

Please hold down key highlighted in green and then tap key highlighted in blue, the bluetooth light should start flashing rapidly

[sansari]

Thank you! That did it. Bluetooth is working again 🎉 I have my Delete key remapped to Command, so I was trying to use that one, but I'm realizing that when hitting in combo with Mod, you have to use the original Windows key location.

[ReFil]

Glad to hear it's all working now :)

[lbtrace]

I just flashed my Kinesis 360 Pro to the latest firmware as of today. Upon doing so, I noticed two issues:

1. Flashing Error: The flashing process seems to now show more errors than before. It still succeeds, but it looks like a failure and not particularly comforting to see this every time. Was this change intentional?

2. Bluetooth No Longer Connects: I can't get the keyboard to connect over Bluetooth anymore. I see the keyboard show up in the Bluetooth options, but tapping it just makes a spinner appear next to it and then it never actually connects. The user profile light indicating it's not connected to Bluetooth just keeps flashing. I've tried restarting computer, unplug/replugging, and of course I had just flashed the keyboards so they've been reset.

I'm on an M2 Macbook Air with macOS Sonoma 14.1.2.

Thanks for your help!

@sansari how do you resolve issue 1? I meet same issue can't flash firmware

[KinesisCorporation]

That is a "faux" error from macOS because the bootloader drive automatically disconnects after completion. The firmware is still being installed. Use the Mod + V macro to print to screen your version number to confirm.

[MrMoovf]

This thread saved me! I was having the exact same issue. Currently writing happily from my newly remapped keyboard!