diff --git a/core/models/msgs.go b/core/models/msgs.go
index b2cdfc003..fb2c6648a 100644
--- a/core/models/msgs.go
+++ b/core/models/msgs.go
@@ -95,6 +95,7 @@ type Msg struct {
 		// origin
 		BroadcastID BroadcastID `db:"broadcast_id"`
 		FlowID      FlowID      `db:"flow_id"`
+		TicketID    TicketID    `db:"ticket_id"`
 		CreatedByID UserID      `db:"created_by_id"`
 
 		// content
@@ -165,6 +166,7 @@ func (m *Msg) URN() urns.URN                 { return m.m.URN }
 func (m *Msg) URNAuth() null.String          { return m.m.URNAuth }
 func (m *Msg) OrgID() OrgID                  { return m.m.OrgID }
 func (m *Msg) FlowID() FlowID                { return m.m.FlowID }
+func (m *Msg) TicketID() TicketID            { return m.m.TicketID }
 func (m *Msg) ContactID() ContactID          { return m.m.ContactID }
 func (m *Msg) ContactURNID() *URNID          { return m.m.ContactURNID }
 
@@ -270,26 +272,32 @@ func NewOutgoingIVR(cfg *runtime.Config, orgID OrgID, call *Call, out *flows.Msg
 
 // NewOutgoingFlowMsg creates an outgoing message for the passed in flow message
 func NewOutgoingFlowMsg(rt *runtime.Runtime, org *Org, channel *Channel, session *Session, flow *Flow, out *flows.MsgOut, createdOn time.Time) (*Msg, error) {
-	return newOutgoingTextMsg(rt, org, channel, session.Contact(), out, createdOn, session, flow, NilBroadcastID, NilUserID)
+	return newOutgoingTextMsg(rt, org, channel, session.Contact(), out, createdOn, session, flow, NilBroadcastID, NilTicketID, NilUserID)
 }
 
 // NewOutgoingBroadcastMsg creates an outgoing message which is part of a broadcast
 func NewOutgoingBroadcastMsg(rt *runtime.Runtime, org *Org, channel *Channel, contact *flows.Contact, out *flows.MsgOut, createdOn time.Time, bb *BroadcastBatch) (*Msg, error) {
-	return newOutgoingTextMsg(rt, org, channel, contact, out, createdOn, nil, nil, bb.BroadcastID, bb.CreatedByID)
+	return newOutgoingTextMsg(rt, org, channel, contact, out, createdOn, nil, nil, bb.BroadcastID, NilTicketID, bb.CreatedByID)
+}
+
+// NewOutgoingTicketMsg creates an outgoing message from a ticket
+func NewOutgoingTicketMsg(rt *runtime.Runtime, org *Org, channel *Channel, contact *flows.Contact, out *flows.MsgOut, createdOn time.Time, ticketID TicketID, userID UserID) (*Msg, error) {
+	return newOutgoingTextMsg(rt, org, channel, contact, out, createdOn, nil, nil, NilBroadcastID, ticketID, userID)
 }
 
 // NewOutgoingChatMsg creates an outgoing message from chat
 func NewOutgoingChatMsg(rt *runtime.Runtime, org *Org, channel *Channel, contact *flows.Contact, out *flows.MsgOut, createdOn time.Time, userID UserID) (*Msg, error) {
-	return newOutgoingTextMsg(rt, org, channel, contact, out, createdOn, nil, nil, NilBroadcastID, userID)
+	return newOutgoingTextMsg(rt, org, channel, contact, out, createdOn, nil, nil, NilBroadcastID, NilTicketID, userID)
 }
 
-func newOutgoingTextMsg(rt *runtime.Runtime, org *Org, channel *Channel, contact *flows.Contact, out *flows.MsgOut, createdOn time.Time, session *Session, flow *Flow, broadcastID BroadcastID, userID UserID) (*Msg, error) {
+func newOutgoingTextMsg(rt *runtime.Runtime, org *Org, channel *Channel, contact *flows.Contact, out *flows.MsgOut, createdOn time.Time, session *Session, flow *Flow, broadcastID BroadcastID, ticketID TicketID, userID UserID) (*Msg, error) {
 	msg := &Msg{}
 	m := &msg.m
 	m.UUID = out.UUID()
 	m.OrgID = org.ID()
 	m.ContactID = ContactID(contact.ID())
 	m.BroadcastID = broadcastID
+	m.TicketID = ticketID
 	m.Text = out.Text()
 	m.QuickReplies = out.QuickReplies()
 	m.Locale = out.Locale()
@@ -427,8 +435,10 @@ func GetMsgRepetitions(rp *redis.Pool, contact *flows.Contact, msg *flows.MsgOut
 var loadMessagesSQL = `
 SELECT 
 	id,
+	uuid,	
 	broadcast_id,
-	uuid,
+	flow_id,
+	ticket_id,
 	text,
 	attachments,
 	quick_replies,
@@ -465,8 +475,10 @@ func GetMessagesByID(ctx context.Context, db Queryer, orgID OrgID, direction Msg
 var loadMessagesForRetrySQL = `
 SELECT 
 	m.id,
-	m.broadcast_id,
 	m.uuid,
+	m.broadcast_id,
+	m.flow_id,
+	m.ticket_id,
 	m.text,
 	m.attachments,
 	m.quick_replies,
@@ -566,10 +578,10 @@ const sqlInsertMsgSQL = `
 INSERT INTO
 msgs_msg(uuid, text, attachments, quick_replies, locale, high_priority, created_on, modified_on, queued_on, sent_on, direction, status, metadata,
 		 visibility, msg_type, msg_count, error_count, next_attempt, failed_reason, channel_id,
-		 contact_id, contact_urn_id, org_id, flow_id, broadcast_id, created_by_id)
+		 contact_id, contact_urn_id, org_id, flow_id, broadcast_id, ticket_id, created_by_id)
   VALUES(:uuid, :text, :attachments, :quick_replies, :locale, :high_priority, :created_on, now(), now(), :sent_on, :direction, :status, :metadata,
 		 :visibility, :msg_type, :msg_count, :error_count, :next_attempt, :failed_reason, :channel_id,
-		 :contact_id, :contact_urn_id, :org_id, :flow_id, :broadcast_id, :created_by_id)
+		 :contact_id, :contact_urn_id, :org_id, :flow_id, :broadcast_id, :ticket_id, :created_by_id)
 RETURNING 
 	id AS id, 
 	modified_on AS modified_on,
diff --git a/core/msgio/courier.go b/core/msgio/courier.go
index 5bc2d3e0c..aa9b1e472 100644
--- a/core/msgio/courier.go
+++ b/core/msgio/courier.go
@@ -38,7 +38,8 @@ type MsgOrigin string
 const (
 	MsgOriginFlow      MsgOrigin = "flow"
 	MsgOriginBroadcast MsgOrigin = "broadcast"
-	MsgOriginHuman     MsgOrigin = "human"
+	MsgOriginTicket    MsgOrigin = "ticket"
+	MsgOriginChat      MsgOrigin = "chat"
 )
 
 // Msg is the format of a message queued to courier
@@ -72,7 +73,7 @@ type Msg struct {
 
 // NewCourierMsg creates a courier message in the format it's expecting to be queued
 func NewCourierMsg(oa *models.OrgAssets, m *models.Msg, channel *models.Channel) (*Msg, error) {
-	origin := MsgOriginHuman
+	origin := MsgOriginChat
 	var flowRef *assets.FlowReference
 
 	if m.FlowID() != models.NilFlowID {
@@ -85,6 +86,8 @@ func NewCourierMsg(oa *models.OrgAssets, m *models.Msg, channel *models.Channel)
 		flowRef = flow.Reference()
 	} else if m.BroadcastID() != models.NilBroadcastID {
 		origin = MsgOriginBroadcast
+	} else if m.TicketID() != models.NilTicketID {
+		origin = MsgOriginTicket
 	}
 
 	return &Msg{
diff --git a/core/msgio/courier_test.go b/core/msgio/courier_test.go
index b05d2b1eb..fc817e74e 100644
--- a/core/msgio/courier_test.go
+++ b/core/msgio/courier_test.go
@@ -20,7 +20,6 @@ import (
 	"github.com/nyaruka/mailroom/testsuite"
 	"github.com/nyaruka/mailroom/testsuite/testdata"
 	"github.com/nyaruka/null/v2"
-
 	"github.com/stretchr/testify/assert"
 	"github.com/stretchr/testify/require"
 )
diff --git a/mailroom_test.dump b/mailroom_test.dump
index 575aa119f..66a765049 100644
Binary files a/mailroom_test.dump and b/mailroom_test.dump differ
diff --git a/services/tickets/utils.go b/services/tickets/utils.go
index e2c184c94..0d3366008 100644
--- a/services/tickets/utils.go
+++ b/services/tickets/utils.go
@@ -108,7 +108,7 @@ func SendReply(ctx context.Context, rt *runtime.Runtime, ticket *models.Ticket,
 	}
 
 	out, ch := models.NewMsgOut(oa, contact, text, attachments, nil, contact.Locale(oa.Env()))
-	msg, err := models.NewOutgoingChatMsg(rt, oa.Org(), ch, contact, out, dates.Now(), models.NilUserID)
+	msg, err := models.NewOutgoingTicketMsg(rt, oa.Org(), ch, contact, out, dates.Now(), ticket.ID(), models.NilUserID)
 	if err != nil {
 		return nil, errors.Wrap(err, "error creating outgoing message")
 	}
diff --git a/web/msg/send.go b/web/msg/send.go
index d9a2f1a76..300273e7a 100644
--- a/web/msg/send.go
+++ b/web/msg/send.go
@@ -54,7 +54,14 @@ func handleSend(ctx context.Context, rt *runtime.Runtime, r *sendRequest) (any,
 	}
 
 	out, ch := models.NewMsgOut(oa, contact, r.Text, r.Attachments, nil, contact.Locale(oa.Env()))
-	msg, err := models.NewOutgoingChatMsg(rt, oa.Org(), ch, contact, out, dates.Now(), r.UserID)
+	var msg *models.Msg
+
+	if r.TicketID != models.NilTicketID {
+		msg, err = models.NewOutgoingTicketMsg(rt, oa.Org(), ch, contact, out, dates.Now(), r.TicketID, r.UserID)
+	} else {
+		msg, err = models.NewOutgoingChatMsg(rt, oa.Org(), ch, contact, out, dates.Now(), r.UserID)
+	}
+
 	if err != nil {
 		return nil, 0, errors.Wrap(err, "error creating outgoing message")
 	}