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Raise a service request

The TechBiz Service Desk is available on the SGTS Customer portal. If users experiencing issues with TechBiz, they can raise a support request via the new TechBiz Service Desk.

This topic guides you how to raise a support request via the TechBiz Service Desk.

Audience

  • Users who require assistance with their TechBiz Subscription Accounts.

Submit service request

Based on the below conditions, choose the appropriate flow to submit a service request.

Action User status
Sign up for SGTS customer portal account If you are a user without SHIP-HATS subscription and no SGTS customer portal account.
Log in to SGTS Customer portal account If you are a user with SGTS customer portal account.
Submit Service request (SR) via Atlassian account If you are SHIP-HATS user with an Atlassian account.

Sign up for SGTS customer portal account

  1. Click here. The Help Center page is displayed.

    Help Center

  2. Enter your Email address based on the following conditions:

  • If you have a TechPass account, enter the Email address associated with your TechPass account.
  • If you do not have a TechPass account, use your official corporate Email address.

  1. Click Next.

    If you see the following page, it indicates that you do not yet have an SGTS customer portal account. Please proceed to sign up for one.

    sign-up-for-customer-portal-acct

  2. Click Sign up with password.

    You will receive a confirmation email at the provided Email address.

  3. Check your email for a confirmation link and click Sign up.

  4. Enter your Full name and Choose a password. Remember this Email address and password for future logins.

  5. Click Sign up to complete the account setup.

    Once your customer portal account is created, you will be able to access the TechBiz Service Desk.

  6. Provide the required details and submit the SR or issue.

Log in to SGTS customer portal account

  1. Click here. The Help Center page is displayed.

    Help Center

  2. Enter the Email address associated with your TechPass account and click Next.

  3. Enter your SGTS customer portal account Password and click Continue.

    You will be able to access the TechBiz Service Desk.

  4. Provide the required details and submit the SR.

Submit SR via Atlassian account

  1. Click here. The Help Center page is displayed.

    Help Center

  2. Enter the Email address associated with your TechPass and click Next.

    • If you are experiencing access issues, such as needing to reconfigure Multi-Factor Authentication (MFA) due to a device change and your TechPass account is tied to Atlassian but you cannot access it, enter your personal email address.

  3. Click Continue with Atlassian account.

  4. Click Continue.

  1. Enter your Atlassian Account password and click Log in.

  2. Click Verify to authenticate your login using TechPass.

  3. Click Log in to proceed with the TechPass authentication.

  4. Select your TechPass account.

  5. Provide the required details and submit the SR or issue.

For direct support or further clarification, contact [email protected].