Troubleshooting

Make sure to read the installation manual first, it covers the most basic prerequisites that are absolutely mandatory.

I can't connect to my toy

Make sure you have at least the Windows version recommented in the installation manual, check if your bluetooth dongle supports BT 4.0 Low Energy and is not listed under the chipsets known to cause issues.

I can connect my toy but it doesn't move

Make sure you have the latest version of ScriptPlayer, Buttplug (for devices other than the Fleshlight Launch) and your device's firmware (Launch can be updated with the FeelConnect app). Select "Source" - "Slow" in the settings menu to make sure it's not just a faulty script.

Manual movement works, but I can't playback scripts

Make sure the script loaded successfully by enabling "Show Heatmap" in the settings panel. If the progressbar at the bottom stays black, the script was not loaded correctly.

It works for a while and suddenly stops

Make sure your BLE dongle is not overheating and plugged into the correct type of port (e.g. if it's USB 2.0 don't use a 3.0 even though common sense says it should work).