[HOLD 56169] "An Error Occurred" Android 13 Expensify Classic mobile app #56383

Christinadobrzyn · 2025-02-04T22:19:10Z

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Version Number: 9.0.91.2
Reproducible in staging?: NA
Reproducible in production?: Yes
If this was caught on HybridApp, is this reproducible on New Expensify Standalone?: NA
If this was caught during regression testing, add the test name, ID and link from TestRail: NA
Email or phone of affected tester (no customers): mentioned in Expensify/Expensify issue
Logs: https://www.expensify.com/_devportal/tools/logSearch/#sort=desc&size=10000&query=blob%3A%22nynke.krans%40protochips.com%22%20AND%20timestamp%3A%5B2025-01-20T00%3A00%20TO%202025-01-28T23%3A59%5D
Expensify/Expensify Issue URL: https://github.com/Expensify/Expensify/issues/458830
Issue reported by: Christina/Customer
Slack conversation (hyperlinked to channel name): NA

Action Performed:

Device Model name: SM-G981B/DS
Device Model: Galaxy S20 5G
Open the Expensify Classic mobile app for Android
Enter email
When they try to sign in they are getting an "An Error Occurred" message

Expected Result:

They should be able to sign into the mobile app linked to their email
They can sign into an Expensify account linked to their phone number
They can sign into the account on the web
They have reinstalled the Expensify app
They have ensured no other apps are downloaded
They have downloaded the most recent app
They made sure the app was up-to-date

Actual Result:

They are getting a "An Error Occurred" message and can't sign into the app

Workaround:

Use the web app

Platforms:

Which of our officially supported platforms is this issue occurring on?

Screenshots/Videos

View all open jobs on GitHub

melvin-bot · 2025-02-04T22:19:15Z

Current assignee @Christinadobrzyn is eligible for the Bug assigner, not assigning anyone new.

NJ-2020 · 2025-02-05T13:09:09Z

Similar error happens to me when installing the Expensify classic on my mobile app

It doesn't show any errors but the app is crashing while I started to type the email in the input

Device: Samsung A13

cc: @Christinadobrzyn

Christinadobrzyn · 2025-02-05T18:42:19Z

Awesome, thank you for posting that @NJ-2020 - checking with QA to see if they can reproduce this - https://expensify.slack.com/archives/C9YU7BX5M/p1738707906591089

NJ-2020 · 2025-02-06T01:17:48Z

But it only happens to me when open the app for the first time after around 2-3 weeks I didn't open the app

jnowakow · 2025-02-06T14:13:06Z

I'm observing this as well when running hybrid app on emulator. I was able to grab those logs from Android Studio:

2025-02-05 15:44:04.519 32586-32586 libc                    org.me.mobiexpensifyg.dev            A  Fatal signal 11 (SIGSEGV), code 1 (SEGV_MAPERR), fault addr 0xa08799ff24541430 in tid 32586 (iexpensifyg.dev), pid 32586 (iexpensifyg.dev)
2025-02-05 15:44:05.457  1041-1041  DEBUG                   crash_dump64                         A  Cmdline: org.me.mobiexpensifyg.dev
2025-02-05 15:44:05.457  1041-1041  DEBUG                   crash_dump64                         A  pid: 32586, tid: 32586, name: iexpensifyg.dev  >>> org.me.mobiexpensifyg.dev <<<
2025-02-05 15:44:05.457  1041-1041  DEBUG                   crash_dump64                         A        #00 pc 0000000000eb1258  /data/app/~~0mI_8N_ggGI5uWgE9y3mRA==/org.me.mobiexpensifyg.dev-Wqg2LCkOdaPkMVqTQ2oe8g==/lib/arm64/libreactnative.so (std::__ndk1::pair<std::__ndk1::__hash_iterator<std::__ndk1::__hash_node<std::__ndk1::__hash_value_type<std::__ndk1::basic_string<char, std::__ndk1::char_traits<char>, std::__ndk1::allocator<char>>, std::__ndk1::shared_ptr<facebook::react::IAsyncEventEmitter>>, void*>*>, bool> std::__ndk1::__hash_table<std::__ndk1::__hash_value_type<std::__ndk1::basic_string<char, std::__ndk1::char_traits<char>, std::__ndk1::allocator<char>>, std::__ndk1::shared_ptr<facebook::react::IAsyncEventEmitter>>, std::__ndk1::__unordered_map_hasher<std::__ndk1::basic_string<char, std::__ndk1::char_traits<char>, std::__ndk1::allocator<char>>, std::__ndk1::__hash_value_type<std::__ndk1::basic_string<char, std::__ndk1::char_traits<char>, std::__ndk1::allocator<char>>, std::__ndk1::shared_ptr<facebook::react::IAsyncEventEmitter>>, std::__ndk1::hash<std::__ndk1::basic_string<char, std::__ndk1::char_traits<char>, std::__ndk1::allocator<char>>>, std::__ndk1::equal_to<std::__ndk1::basic_string<char, std::__ndk1::char_traits<char>, std::__ndk1::allocator<char>>>, true>, std::__ndk1::__unordered_map_equal<std::__ndk1::basic_string<char, std::__ndk1::char_traits<char>, std::__ndk1::allocator<char>>, std::__ndk1::__hash_value_type<std::__ndk1::basic_string<char, std::__ndk1::char_traits<char>, std::__ndk1::allocator<char>>, std::__ndk1::shared_ptr<facebook::react::IAsyncEventEmitter>>, std::__ndk1::equal_to<std::__ndk1::basic_string<char, std::__ndk1::char_traits<char>, std::__ndk1::allocator<char>>>, std::__ndk1::hash<std::__ndk1::basic_string<char, std::__ndk1::char_traits<char>, std::__ndk1::allocator<char>>>, true>, std::__ndk1::allocator<std::__ndk1::__hash_value_type<std::__ndk1::basic_string<char, std::__ndk1::char_traits<char>, std::__ndk1::allocator<char>>, std::__ndk1::shared_ptr<facebook::react::IAsyncEventEmitter>>>>::__emplace_unique_key_args<std::__ndk1::basic_string<char, std::__ndk1::char_traits<char>, std::__ndk1::allocator<char>>, std::__ndk1::piecewise_construct_t const&, std::__ndk1::tuple<std::__ndk1::basic_string<char, std::__ndk1::char_traits<char>, std::__ndk1::allocator<char>> const&>, std::__ndk1::tuple<>>(std::__ndk1::basic_string<char, std::__ndk1::char_traits<char>, std::__ndk1::allocator<char>> const&, std::__ndk1::piecewise_construct_t const&, std::__ndk1::tuple<std::__ndk1::basic_string<char, std::__ndk1::char_traits<char>, std::__ndk1::allocator<char>> const&>&&, std::__ndk1::tuple<>&&)+148) (BuildId: e88833dd25d120a8)
2025-02-05 15:44:05.457  1041-1041  DEBUG                   crash_dump64                         A        #01 pc 0000000000eb1160  /data/app/~~0mI_8N_ggGI5uWgE9y3mRA==/org.me.mobiexpensifyg.dev-Wqg2LCkOdaPkMVqTQ2oe8g==/lib/arm64/libreactnative.so (std::__ndk1::unordered_map<std::__ndk1::basic_string<char, std::__ndk1::char_traits<char>, std::__ndk1::allocator<char>>, std::__ndk1::shared_ptr<facebook::react::IAsyncEventEmitter>, std::__ndk1::hash<std::__ndk1::basic_string<char, std::__ndk1::char_traits<char>, std::__ndk1::allocator<char>>>, std::__ndk1::equal_to<std::__ndk1::basic_string<char, std::__ndk1::char_traits<char>, std::__ndk1::allocator<char>>>, std::__ndk1::allocator<std::__ndk1::pair<std::__ndk1::basic_string<char, std::__ndk1::char_traits<char>, std::__ndk1::allocator<char>> const, std::__ndk1::shared_ptr<facebook::react::IAsyncEventEmitter>>>>::operator[](std::__ndk1::basic_string<char, std::__ndk1::char_traits<char>, std::__ndk1::allocator<char>> const&)+88) (BuildId: e88833dd25d120a8)
2025-02-05 15:44:05.457  1041-1041  DEBUG                   crash_dump64                         A        #02 pc 0000000000eb0f88  /data/app/~~0mI_8N_ggGI5uWgE9y3mRA==/org.me.mobiexpensifyg.dev-Wqg2LCkOdaPkMVqTQ2oe8g==/lib/arm64/libreactnative.so (BuildId: e88833dd25d120a8)
2025-02-05 15:44:05.457  1041-1041  DEBUG                   crash_dump64                         A        #03 pc 0000000000eb0e80  /data/app/~~0mI_8N_ggGI5uWgE9y3mRA==/org.me.mobiexpensifyg.dev-Wqg2LCkOdaPkMVqTQ2oe8g==/lib/arm64/libreactnative.so (BuildId: e88833dd25d120a8)
2025-02-05 15:44:05.457  1041-1041  DEBUG                   crash_dump64                         A        #04 pc 0000000000eb0d54  /data/app/~~0mI_8N_ggGI5uWgE9y3mRA==/org.me.mobiexpensifyg.dev-Wqg2LCkOdaPkMVqTQ2oe8g==/lib/arm64/libreactnative.so (BuildId: e88833dd25d120a8)
2025-02-05 15:44:05.457  1041-1041  DEBUG                   crash_dump64                         A        #05 pc 0000000000eb0ce0  /data/app/~~0mI_8N_ggGI5uWgE9y3mRA==/org.me.mobiexpensifyg.dev-Wqg2LCkOdaPkMVqTQ2oe8g==/lib/arm64/libreactnative.so (BuildId: e88833dd25d120a8)
2025-02-05 15:44:05.457  1041-1041  DEBUG                   crash_dump64                         A        #06 pc 0000000000eb0cb4  /data/app/~~0mI_8N_ggGI5uWgE9y3mRA==/org.me.mobiexpensifyg.dev-Wqg2LCkOdaPkMVqTQ2oe8g==/lib/arm64/libreactnative.so (BuildId: e88833dd25d120a8)
2025-02-05 15:44:05.457  1041-1041  DEBUG                   crash_dump64                         A        #07 pc 0000000000eafd70  /data/app/~~0mI_8N_ggGI5uWgE9y3mRA==/org.me.mobiexpensifyg.dev-Wqg2LCkOdaPkMVqTQ2oe8g==/lib/arm64/libreactnative.so (BuildId: e88833dd25d120a8)
2025-02-05 15:44:05.457  1041-1041  DEBUG                   crash_dump64                         A        #08 pc 0000000000dd6db0  /data/app/~~0mI_8N_ggGI5uWgE9y3mRA==/org.me.mobiexpensifyg.dev-Wqg2LCkOdaPkMVqTQ2oe8g==/lib/arm64/libreactnative.so (BuildId: e88833dd25d120a8)
2025-02-05 15:44:05.457  1041-1041  DEBUG                   crash_dump64                         A        #09 pc 0000000000dd6bc0  /data/app/~~0mI_8N_ggGI5uWgE9y3mRA==/org.me.mobiexpensifyg.dev-Wqg2LCkOdaPkMVqTQ2oe8g==/lib/arm64/libreactnative.so (std::__ndk1::function<void (folly::dynamic)>::operator()(folly::dynamic) const+20) (BuildId: e88833dd25d120a8)
2025-02-05 15:44:05.457  1041-1041  DEBUG                   crash_dump64                         A        #10 pc 000000000113aa1c  /data/app/~~0mI_8N_ggGI5uWgE9y3mRA==/org.me.mobiexpensifyg.dev-Wqg2LCkOdaPkMVqTQ2oe8g==/lib/arm64/libreactnative.so (facebook::react::JCxxCallbackImpl::invoke(facebook::react::NativeArray*)+68) (BuildId: e88833dd25d120a8)
2025-02-05 15:44:05.457  1041-1041  DEBUG                   crash_dump64                         A        #11 pc 000000000113ac90  /data/app/~~0mI_8N_ggGI5uWgE9y3mRA==/org.me.mobiexpensifyg.dev-Wqg2LCkOdaPkMVqTQ2oe8g==/lib/arm64/libreactnative.so (facebook::jni::detail::MethodWrapper<void (facebook::react::JCxxCallbackImpl::*)(facebook::react::NativeArray*), &facebook::react::JCxxCallbackImpl::invoke(facebook::react::NativeArray*), facebook::react::JCxxCallbackImpl, void, facebook::react::NativeArray*>::dispatch(facebook::jni::alias_ref<facebook::jni::detail::JTypeFor<facebook::jni::HybridClass<facebook::react::JCxxCallbackImpl, facebook::react::JCallback>::JavaPart, facebook::react::JCallback, void>::_javaobject*>, facebook::react::NativeArray*&&)+220) (BuildId: e88833dd25d120a8)
2025-02-05 15:44:05.457  1041-1041  DEBUG                   crash_dump64                         A        #12 pc 000000000113ad80  /data/app/~~0mI_8N_ggGI5uWgE9y3mRA==/org.me.mobiexpensifyg.dev-Wqg2LCkOdaPkMVqTQ2oe8g==/lib/arm64/libreactnative.so (facebook::jni::detail::CallWithJniConversions<void (*)(facebook::jni::alias_ref<facebook::jni::detail::JTypeFor<facebook::jni::HybridClass<facebook::react::JCxxCallbackImpl, facebook::react::JCallback>::JavaPart, facebook::react::JCallback, void>::_javaobject*>, facebook::react::NativeArray*&&), void, facebook::jni::detail::JTypeFor<facebook::jni::HybridClass<facebook::react::JCxxCallbackImpl, facebook::react::JCallback>::JavaPart, facebook::react::JCallback, void>::_javaobject*, facebook::react::NativeArray*>::call(facebook::jni::detail::JTypeFor<facebook::jni::HybridClass<facebook::react::JCxxCallbackImpl, facebook::react::JCallback>::JavaPart, facebook::react::JCallback, void>::_javaobject*, facebook::jni::detail::JTypeFor<facebook::jni::HybridClass<facebook::react::NativeArray, facebook::jni::detail::BaseHybridClass>::JavaPart, facebook::jni::JObject, void>::_javaobject*, void (*)(facebook::jni::alias_ref<facebook::jni::detail::JTypeFor<facebook::jni::HybridClass<facebook::react::JCxxCallbackImpl, facebook::react::JCallback>::JavaPart, facebook::react::JCallback, void>::_javaobject*>, facebook::react::NativeArray*&&))+92) (BuildId: e88833dd25d120a8)
2025-02-05 15:44:05.457  1041-1041  DEBUG                   crash_dump64                         A        #13 pc 000000000113aad4  /data/app/~~0mI_8N_ggGI5uWgE9y3mRA==/org.me.mobiexpensifyg.dev-Wqg2LCkOdaPkMVqTQ2oe8g==/lib/arm64/libreactnative.so (facebook::jni::detail::FunctionWrapper<void (*)(facebook::jni::alias_ref<facebook::jni::detail::JTypeFor<facebook::jni::HybridClass<facebook::react::JCxxCallbackImpl, facebook::react::JCallback>::JavaPart, facebook::react::JCallback, void>::_javaobject*>, facebook::react::NativeArray*&&), facebook::jni::detail::JTypeFor<facebook::jni::HybridClass<facebook::react::JCxxCallbackImpl, facebook::react::JCallback>::JavaPart, facebook::react::JCallback, void>::_javaobject*, void, facebook::react::NativeArray*>::call(_JNIEnv*, _jobject*, facebook::jni::detail::JTypeFor<facebook::jni::HybridClass<facebook::react::NativeArray, facebook::jni::detail::BaseHybridClass>::JavaPart, facebook::jni::JObject, void>::_javaobject*, void (*)(facebook::jni::alias_ref<facebook::jni::detail::JTypeFor<facebook::jni::HybridClass<facebook::react::JCxxCallbackImpl, facebook::react::JCallback>::JavaPart, facebook::react::JCallback, void>::_javaobject*>, facebook::react::NativeArray*&&))+64) (BuildId: e88833dd25d120a8)
2025-02-05 15:44:05.457  1041-1041  DEBUG                   crash_dump64                         A        #14 pc 000000000113a9c8  /data/app/~~0mI_8N_ggGI5uWgE9y3mRA==/org.me.mobiexpensifyg.dev-Wqg2LCkOdaPkMVqTQ2oe8g==/lib/arm64/libreactnative.so (facebook::jni::detail::MethodWrapper<void (facebook::react::JCxxCallbackImpl::*)(facebook::react::NativeArray*), &facebook::react::JCxxCallbackImpl::invoke(facebook::react::NativeArray*), facebook::react::JCxxCallbackImpl, void, facebook::react::NativeArray*>::call(_JNIEnv*, _jobject*, facebook::jni::detail::JTypeFor<facebook::jni::HybridClass<facebook::react::NativeArray, facebook::jni::detail::BaseHybridClass>::JavaPart, facebook::jni::JObject, void>::_javaobject*)+44) (BuildId: e88833dd25d120a8)
2025-02-05 15:44:05.542 15722-1044  ActivityTaskManager     system_server                        W    Force finishing activity org.me.mobiexpensifyg.dev/org.me.mobiexpensifyg.ExpensifyActivityBase

And even catch that moment in debugger:

I think it may be related to ReactNativeBackgroundTask module 🤔
@szymonrybczak can you have look at it?

gedu · 2025-02-06T17:43:34Z

I'm taking a look at a crash related to background task. I created a PR: #56169
Do you have any reproduction steps? So I can double check if my PR fix this

Christinadobrzyn · 2025-02-06T22:57:15Z

Thank you so much @gedu! I haven't been able to reproduce but this is what the customer is reporting:

Prerequisites:

Device Model name: SM-G981B/DS
Device Model: Galaxy S20 5G

Steps to reproduce:

Open the Expensify Classic mobile app for Android
Enter the Email
When they try to sign in they are getting an "An Error Occurred" message

If those don't work, @NJ-2020 might have steps they are doing to reproduce a similar crash.

NJ-2020 · 2025-02-07T02:38:58Z

I can consistently reproduce the error app crash here

Reproduction steps:

Uninstall Expensify classic mobile app
Install Expensify classic mobile app
Open the app
When requested to push notifications, click allow
Click login with email
Click the input
Start typing fast like this asdasdasdasdsad until the app is crashing

Demo:

WhatsApp.Video.2025-02-07.at.09.11.34.1.mp4

cc: @gedu @Christinadobrzyn

Christinadobrzyn · 2025-02-07T21:58:56Z

Thank you @NJ-2020! @gedu Can you please let us know if those steps help with investigating the issue? TY!

gedu · 2025-02-08T01:31:41Z

@Christinadobrzyn @NJ-2020 Thank you for clarifying, I will try it

melvin-bot · 2025-02-11T09:27:57Z

@Christinadobrzyn Whoops! This issue is 2 days overdue. Let's get this updated quick!

gedu · 2025-02-11T10:53:48Z

I'm testing on my Android device, and I'm not able to reproduce it yet

Christinadobrzyn · 2025-02-11T15:15:11Z

I'm not quite sure what to do for this case - should we keep testing?

Christinadobrzyn · 2025-02-12T22:50:58Z

@NJ-2020 is there any more insight you can provide on how to reproduce this? Is it still occurring for you?

NJ-2020 · 2025-02-12T23:16:10Z

@Christinadobrzyn Yes, I can still reproduce the crash using this steps

WhatsApp.Video.2025-02-13.at.06.13.46.mp4

I can help debugging this issue if u don't mind

gedu · 2025-02-13T15:36:18Z

Ok I will double check, I don't mind, you can check given that is hard for me to replicate and probably is device specific

Is that one the Standalone app or Hybrid app? I though that white logo and flow is from Hybrid

NJ-2020 · 2025-02-14T03:05:19Z

Ok I will double check, I don't mind,

Upps, I think hybrid repo is only accessible to agencies/c+, while I am not a C+

you can check given that is hard for me to replicate and probably is device specific

Yes my device is a little bit specific like there's some bugs like only reproducible on my device and not others

Is that one the Standalone app or Hybrid app? I though that white logo and flow is from Hybrid

Hybrid app

cc: @gedu

gedu · 2025-02-14T15:30:30Z

I tried on my OnePlus, on different emulators and still couldn't reproduce it, hopefully this PR will fix it: #56169

Christinadobrzyn · 2025-02-14T17:29:44Z

Ah thank you @gedu - we'll hold for that PR and then I'll ask the customer to test again. Thanks!

Christinadobrzyn · 2025-02-20T23:48:10Z

watching #56169

Christinadobrzyn added Bug Something is broken. Auto assigns a BugZero manager. Daily KSv2 labels Feb 4, 2025

Christinadobrzyn self-assigned this Feb 4, 2025

melvin-bot bot added the Overdue label Feb 10, 2025

melvin-bot bot removed the Overdue label Feb 11, 2025

Christinadobrzyn changed the title ~~"An Error Occurred" Android 13 Expensify Classic mobile app~~ [HOLD 56169] "An Error Occurred" Android 13 Expensify Classic mobile app Feb 14, 2025

Christinadobrzyn added this to [#whatsnext] #quality Feb 14, 2025

Christinadobrzyn added Weekly KSv2 and removed Daily KSv2 labels Feb 14, 2025

mallenexpensify moved this to LOW in [#whatsnext] #quality Feb 16, 2025

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[HOLD 56169] "An Error Occurred" Android 13 Expensify Classic mobile app #56383

[HOLD 56169] "An Error Occurred" Android 13 Expensify Classic mobile app #56383

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[HOLD 56169] "An Error Occurred" Android 13 Expensify Classic mobile app #56383

[HOLD 56169] "An Error Occurred" Android 13 Expensify Classic mobile app #56383

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Christinadobrzyn commented Feb 4, 2025 • edited Loading

Action Performed:

Expected Result:

Actual Result:

Workaround:

Platforms:

Screenshots/Videos

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