[$250] Hybrid - Switch Accounts - The button is no interactable after switching to OD & back to ND.

[mitarachim]

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Version Number: v9.0.87-0
Reproducible in staging?: Yes
Reproducible in production?: Yes
If this was caught on HybridApp, is this reproducible on New Expensify Standalone?: No, reproducible on hybrid only
If this was caught during regression testing, add the test name, ID and link from TestRail: #54296
Email or phone of affected tester (no customers): [email protected]
Issue reported by: Applause Internal Team
Device used: Hybrid.
App Component: Other

Action Performed:

1. Open Hybrid app.
2. Log in.
3. Tap on Settings > Security > Add copilot > Enter the email address
4. Tap on Full > Add copilot > Insert the MC.
5. Log out. Log in with the full copilot account.
6. Tap on Settings > Switch to Expensify Classic. Switch back to ND
7. Tap on Settings

Expected Result:

After the user tap on settings, the button to Switch Accounts is interactive.

Actual Result:

After the user tap on settings, the button to Swtich Accounts is no longer interactive.

Workaround:

Unknown

Platforms:

• Android: Standalone
• Android: HybridApp
• Android: mWeb Chrome
• iOS: Standalone
• iOS: HybridApp
• iOS: mWeb Safari
• MacOS: Chrome / Safari
• MacOS: Desktop

Screenshots/Videos

Bug6717196_1737157040341.28.mp4

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Upwork Automation - Do Not Edit

• Upwork Job URL: https://www.upwork.com/jobs/~021881341449502354612
• Upwork Job ID: 1881341449502354612
• Last Price Increase: 2025-01-27

Issue Owner

Current Issue Owner: @brunovjk

[melvin-bot]

Triggered auto assignment to @dylanexpensify (Bug), see https://stackoverflow.com/c/expensify/questions/14418 for more details. Please add this bug to a GH project, as outlined in the SO.

[dylanexpensify]

Reviewing!

[melvin-bot]

Job added to Upwork: https://www.upwork.com/jobs/~021881341449502354612

[melvin-bot]

Triggered auto assignment to Contributor-plus team member for initial proposal review - @brunovjk (External)

[dylanexpensify]

Pending proposals

[melvin-bot]

@dylanexpensify, @brunovjk Whoops! This issue is 2 days overdue. Let's get this updated quick!

[dylanexpensify]

Same

[brunovjk]

Not overdue

[brunovjk]

I can't reproduce. Any specific action to get past step 6 - Tap on Settings > Switch to Expensify Classic. Switch back to ND? Thanks in advance.

Screen.Recording.2025-01-27.at.10.07.38.mov

[melvin-bot]

📣 It's been a week! Do we have any satisfactory proposals yet? Do we need to adjust the bounty for this issue? 💸

[VickyStash]

Hi, I'm Viktoryia from Callstack - expert contributor group - and I would like to work on this issue.

[dylanexpensify]

@mitarachim can you confirm reproducibility?

[VickyStash]

The issue isn't reproduced for me as well!

[mitarachim]

Let me check in our side and give feedback here , thanks

[mitarachim]

@dylanexpensify not reproducible in Build 9.0.91-0

iOS.18.3.Hybrid.app.v.9.0.91-0.mp4