Android/Moto G7 - Attaching picture directly from camera will crash the app

[kavimuru]

If you haven’t already, check out our contributing guidelines for onboarding and email [email protected] to request to join our Slack channel!

---

Action Performed:

1. Open app and login
2. Open any chat
3. Tap on + > Add Attachment > Take Photo
4. Take a picture and confirm

Expected Result:

User is able to attach taken picture to the conversation

Actual Result:

Accepting the picture on camera will crash the app

Workaround:

Unknown

Platform:

Where is this issue occurring?

• Android ✔️

Version Number:
1.0.88
Logs: https://stackoverflow.com/c/expensify/questions/4856
Notes/Photos/Videos:
Issue was only reproducible in Motorola Moto G7 Play - Android 10, we tried on other devices and the crash was not reproducible.

Crash logs

Bug5210378_crash-fresh.mp4

View all open jobs on GitHub

[MelvinBot]

Triggered auto assignment to @thienlnam (Engineering), see https://stackoverflow.com/c/expensify/questions/4319 for more details.

[MelvinBot]

Triggered auto assignment to @NicMendonca (External), see https://stackoverflow.com/c/expensify/questions/8582 for more details.

[NicMendonca]

@thienlnam just confirming if you were able to reproduce this? (I don't have an Android)

[thienlnam]

I also don't have an android and didn't try to reproduce - how about this, @kavimuru, can you let us know if this comes up in the next retest and if it does we'll continue to create an upwork job for it?

[parasharrajat]

It's really hard to test. The best thing here is to see the crash report sent to the backend for this device.

[isagoico]

Issue not reproducible during KI retests (It was tested on other devices). If needed I can ask the tester to record the crash logs again.

[NicMendonca]

@kavimuru as per @isagoico last message ☝️ Can you please see if you can reproduce/ record the crash logs again?

[kavimuru]

@NicMendonca Tester is able to reproduce 1 out of 10 times in the latest build (1.0.91.0)
Video and logs are attached.

Screen.Recording.9-1-2021.3-56-19.PM.mp4

bugreport-channel-QPYS30.52-22-5-2021-09-01-15-56-24.zip

[thienlnam]

@NicMendonca We should still just make this an external issue and then just have a contributor investigate

[MelvinBot]

Triggered auto assignment to @AndrewGable (Exported), see https://stackoverflow.com/c/expensify/questions/7972 for more details.

[NicMendonca]

Upwork job posting here.

[AndrewGable]

Probably just have to update a library to fix this one I would imagine, since QA can verify the fix pretty easily the proposal should be pretty straightforward.

[isagoico]

Issue not reproducible during KI retests. Also, tester who raised the issue confirmed he was unable to reproduce this anymore.

[mananjadhav]

I had an issue attaching an image from the OnePlus 6. It didn't crash the app, it just hangs up.

[AndrewGable]

Only on the OnePlus 6?

[mananjadhav]

I only have OnePlus to test in Android.

[AndrewGable]

Can you try attaching a smaller image and seeing if it ever uploads (e.g. after 15 or 30 seconds)? I know those phones take large photos and can take a while to upload.

[mananjadhav]

Gallery upload worked fine. Camera it didn’t and I must’ve waited for about 2-3 mins. I uploaded a 2.18 mb image from iOS during the same test

[AndrewGable]

@mananjadhav - Do you want to explore this issue and propose a fix once we have more information?

[mananjadhav]

@AndrewGable I am not sure if I raised a false alarm or that it worked earlier and now stopped working? I downloaded the app from Playstore and it seems to be working.

This was the app running with USB connected. If you look at the video from 00:30s you'll see the behavior that I experienced.

android-recorder.mp4

[AndrewGable]

Weird for sure. Let's close this issue for now and reopen if we can reproduce reliably.