[$250] Sign up - Not here page opens instead of Concierge after creating a new account

[izarutskaya]

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Version Number: 9.0.8-0
Reproducible in staging?: Y
Reproducible in production?: N
Logs: https://stackoverflow.com/c/expensify/questions/4856
Issue reported by: Applause-Internal team

Action Performed:

1. Go to staging.new.expensify.com
2. Log in with a new Expensifail account.

Expected Result:

Concierge chat opens.

Actual Result:

Not here page opens.

Workaround:

Unknown

Platforms:

Which of our officially supported platforms is this issue occurring on?

• Android: Native
• Android: mWeb Chrome
• iOS: Native
• iOS: mWeb Safari
• MacOS: Chrome / Safari
• MacOS: Desktop

Screenshots/Videos

Bug6544668_1721192241999.20240717_125530.mp4

View all open jobs on GitHub

Upwork Automation - Do Not Edit

• Upwork Job URL: https://www.upwork.com/jobs/~0167a324c0a8b8f5a2
• Upwork Job ID: 1813601728342001608
• Last Price Increase: 2024-07-24

Issue Owner

Current Issue Owner: @fedirjh

[melvin-bot]

Triggered auto assignment to @youssef-lr (DeployBlockerCash), see https://stackoverflowteams.com/c/expensify/questions/9980/ for more details.

[melvin-bot]

Triggered auto assignment to @lschurr (Bug), see https://stackoverflow.com/c/expensify/questions/14418 for more details. Please add this bug to a GH project, as outlined in the SO.

[github-actions]

👋 Friendly reminder that deploy blockers are time-sensitive ⏱ issues! Check out the open `StagingDeployCash` deploy checklist to see the list of PRs included in this release, then work quickly to do one of the following:

1. Identify the pull request that introduced this issue and revert it.
2. Find someone who can quickly fix the issue.
3. Fix the issue yourself.

[izarutskaya]

We think this issue might be related to the #vip-vsb

[izarutskaya]

Production

bandicam.2024-07-17.08-31-48-172.mp4

[youssef-lr]

I can reproduce as well. Adding External in case this is an issue in App. I'll continue investigation meanwhile.

[melvin-bot]

Job added to Upwork: https://www.upwork.com/jobs/~0167a324c0a8b8f5a2

[melvin-bot]

Triggered auto assignment to Contributor-plus team member for initial proposal review - @fedirjh (External)

[youssef-lr]

This seems to be an issue specifically with expensifail and perhaps any validated domain. I couldn't reproduce with a new gmail account.

[thienlnam]

With the above context, doesn't look like this is a blocker

[melvin-bot]

@youssef-lr, @lschurr, @fedirjh Huh... This is 4 days overdue. Who can take care of this?

[lschurr]

Any update on this one @youssef-lr - Is this reproducible?

[melvin-bot]

📣 It's been a week! Do we have any satisfactory proposals yet? Do we need to adjust the bounty for this issue? 💸

[madmax330]

We have a similar issue here, could it be related to this one @fedirjh

#45561

[melvin-bot]

@youssef-lr, @lschurr, @fedirjh 6 days overdue. This is scarier than being forced to listen to Vogon poetry!

[lschurr]

@youssef-lr @fedirjh - Could you take a look?

[fedirjh]

I was not able to replicate both bugs on staging.

[lschurr]

Ok, it seems like we can close this one. Correct me if I'm wrong @fedirjh @madmax330