[$500] Android - Notifications - Notifications not cleared after opening chat

[lanitochka17]

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Version Number: 1.4.15-4
Reproducible in staging?: Y
Reproducible in production?: Y
If this was caught during regression testing, add the test name, ID and link from TestRail:
Email or phone of affected tester (no customers):
Logs: https://stackoverflow.com/c/expensify/questions/4856
Expensify/Expensify Issue URL:
Issue reported by: Applause - Internal Team
Slack conversation:

Issue found when executing PR #33254

Action Performed:

1. Open the app and log in
2. Allow notifications
3. Open the concierge chat
4. Send 3 messages to the user logged into the main device
5. Open the chat
6. Background the app
7. Send 3 messages to the user logged into the main device
8. Open the app

Expected Result:

The notifications are cleared every time the user opens the chat (step 6 and 9)

Actual Result:

The notifications are not cleared even though messages are read

Workaround:

Unknown

Platforms:

Which of our officially supported platforms is this issue occurring on?

• Android: Native
• Android: mWeb Chrome
• iOS: Native
• iOS: mWeb Safari
• MacOS: Chrome / Safari
• MacOS: Desktop

Screenshots/Videos

Add any screenshot/video evidence

Bug6323068_1703183945773.video_2023-12-21_13-38-21.mp4

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Upwork Automation - Do Not Edit

• Upwork Job URL: https://www.upwork.com/jobs/~01fc6f6adb93b4c53b
• Upwork Job ID: 1737941956691775488
• Last Price Increase: 2024-01-18

[melvin-bot]

Job added to Upwork: https://www.upwork.com/jobs/~01fc6f6adb93b4c53b

[melvin-bot]

Triggered auto assignment to @kevinksullivan (Bug), see https://stackoverflow.com/c/expensify/questions/14418 for more details.

[melvin-bot]

Bug0 Triage Checklist (Main S/O)

• This "bug" occurs on a supported platform (ensure Platforms in OP are ✅)
• This bug is not a duplicate report (check E/App issues and #expensify-bugs)
  • If it is, comment with a link to the original report, close the issue and add any novel details to the original issue instead
• This bug is reproducible using the reproduction steps in the OP. S/O
  • If the reproduction steps are clear and you're unable to reproduce the bug, check with the reporter and QA first, then close the issue.
  • If the reproduction steps aren't clear and you determine the correct steps, please update the OP.
• This issue is filled out as thoroughly and clearly as possible
  • Pay special attention to the title, results, platforms where the bug occurs, and if the bug happens on staging/production.
• I have reviewed and subscribed to the linked Slack conversation to ensure Slack/Github stay in sync

[melvin-bot]

Triggered auto assignment to Contributor-plus team member for initial proposal review - @sobitneupane (External)

[LekeMarkaj]

If the issue is specific to a particular app, clearing its cache may help. Go to your device settings, find the app in question, and clear its cache.
Occasionally, glitches or bugs in the operating system or specific applications can cause delays in processing notifications. Updating your apps and operating system to the latest versions may help resolve such issues.
Ensure that your operating system and all relevant apps are up to date. Developers regularly release updates to fix bugs and improve performance.

[melvin-bot]

📣 @LekeMarkaj! 📣
Hey, it seems we don’t have your contributor details yet! You'll only have to do this once, and this is how we'll hire you on Upwork.
Please follow these steps:

1. Make sure you've read and understood the contributing guidelines.
2. Get the email address used to login to your Expensify account. If you don't already have an Expensify account, create one here. If you have multiple accounts (e.g. one for testing), please use your main account email.
3. Get the link to your Upwork profile. It's necessary because we only pay via Upwork. You can access it by logging in, and then clicking on your name. It'll look like this. If you don't already have an account, sign up for one here.
4. Copy the format below and paste it in a comment on this issue. Replace the placeholder text with your actual details.
   
   Format:

Contributor details
Your Expensify account email: <REPLACE EMAIL HERE>
Upwork Profile Link: <REPLACE LINK HERE>

[LekeMarkaj]

Contributor details
Your Expensify account email: [email protected]
Upwork Profile Link: https://www.upwork.com/freelancers/~016ae1a10f7a27fd92
If the issue is specific to a particular app, clearing its cache may help. Go to your device settings, find the app in question, and clear its cache.
Occasionally, glitches or bugs in the operating system or specific applications can cause delays in processing notifications. Updating your apps and operating system to the latest versions may help resolve such issues.
Ensure that your operating system and all relevant apps are up to date. Developers regularly release updates to fix bugs and improve performance.

[melvin-bot]

✅ Contributor details stored successfully. Thank you for contributing to Expensify!

[melvin-bot]

@kevinksullivan, @sobitneupane Uh oh! This issue is overdue by 2 days. Don't forget to update your issues!

[melvin-bot]

@kevinksullivan, @sobitneupane Huh... This is 4 days overdue. Who can take care of this?

[melvin-bot]

📣 It's been a week! Do we have any satisfactory proposals yet? Do we need to adjust the bounty for this issue? 💸

[melvin-bot]

@kevinksullivan, @sobitneupane Still overdue 6 days?! Let's take care of this!

[melvin-bot]

@kevinksullivan, @sobitneupane 10 days overdue. Is anyone even seeing these? Hello?

[melvin-bot]

📣 It's been a week! Do we have any satisfactory proposals yet? Do we need to adjust the bounty for this issue? 💸

[melvin-bot]

@kevinksullivan @sobitneupane this issue was created 2 weeks ago. Are we close to approving a proposal? If not, what's blocking us from getting this issue assigned? Don't hesitate to create a thread in #expensify-open-source to align faster in real time. Thanks!

[melvin-bot]

@kevinksullivan, @sobitneupane 12 days overdue now... This issue's end is nigh!

[melvin-bot]

This issue has not been updated in over 14 days. @kevinksullivan, @sobitneupane eroding to Weekly issue.

[melvin-bot]

📣 It's been a week! Do we have any satisfactory proposals yet? Do we need to adjust the bounty for this issue? 💸

[melvin-bot]

@kevinksullivan @sobitneupane this issue is now 3 weeks old. There is one more week left before this issue breaks WAQ and will need to go internal. What needs to happen to get a PR in review this week? Please create a thread in #expensify-open-source to discuss. Thanks!

[melvin-bot]

@kevinksullivan, @sobitneupane Eep! 4 days overdue now. Issues have feelings too...

[melvin-bot]

📣 It's been a week! Do we have any satisfactory proposals yet? Do we need to adjust the bounty for this issue? 💸

[melvin-bot]

@kevinksullivan @sobitneupane this issue is now 4 weeks old and preventing us from maintaining WAQ, can you:

• Decide whether any proposals currently meet our guidelines and can be approved as-is today
• If no proposals meet that standard, please take this issue internal and treat it as one of your highest priorities
• If you have any questions, don't hesitate to start a discussion in #expensify-open-source

Thanks!

[melvin-bot]

Current assignee @sobitneupane is eligible for the Internal assigner, not assigning anyone new.

[melvin-bot]

@kevinksullivan, @sobitneupane Still overdue 6 days?! Let's take care of this!

[sobitneupane]

@kevinksullivan Is this still reproducible? I don't have android device with me now, so I won't be able to test it.

[kevinksullivan]

@lanitochka17 are you able to reproduce this?

[lanitochka17]

Issue is still reproducible on IOS

screen-20240125-114439.mp4

[melvin-bot]

@kevinksullivan, @sobitneupane Huh... This is 4 days overdue. Who can take care of this?

[melvin-bot]

@kevinksullivan, @sobitneupane 6 days overdue. This is scarier than being forced to listen to Vogon poetry!

[melvin-bot]

@kevinksullivan, @sobitneupane 10 days overdue. I'm getting more depressed than Marvin.

[melvin-bot]

@kevinksullivan, @sobitneupane 12 days overdue now... This issue's end is nigh!

[melvin-bot]

This issue has not been updated in over 14 days. @kevinksullivan, @sobitneupane eroding to Weekly issue.

[kevinksullivan]

Hm @sobitneupane catching up here. Should this be marked internal?

[sobitneupane]

@kevinksullivan I could not reproduce the issue. I tested it on IOS 17.

[kevinksullivan]

Alright, going to close out then.