Licensing issues with Caldera Form plugin

[Nextgen-Marketing]

Do You Need Immediate Help?

• If so, please open a support ticket at https://CalderaForms.com/support

Yes, i have already put in 2 support ticket requests in the lastcouploe of weeks and no-one has come back to me

Is This A Feature Request? No

• If so, that's fine, please describe your desired featured and delete the rest of this template.

What Version Of Caldera Forms, WordPress and PHP Are You Using?

*You can copy the "Short Debug" line from the Caldera Forms support menu's debug tab

Short Debug Information
WordPress Version: 5.6.2PHP Version: 7.3.26MySQL Version: 5.5.5Caldera Forms Version: 1.9.3WP_DEBUG: 1
Full Debug Information
WordPress Version: 5.6.2

PHP Version: 7.3.26

MySQL Version: 5.5.5

Server Software: Apache

Your User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/88.0.4324.190 Safari/537.36

Session Save Path: /tmp

Session Save Path Exists: Yes

Session Save Path Writeable: Yes

Session Max Lifetime: 1440

Opcode Cache:

Apc: No
Memcached: No
Redis: No
Object Cache:

Apc: No
Apcu: No
Memcache: No
Memcached: No
Redis: No
WPDB Prefix: ukl_

WP Multisite Mode: No

WP Memory Limit: 6648M

Currently Active Theme: Ukala rebuild: 1.1.0

Plugins:

Advanced Custom Fields PRO: 5.9.5 Active
Advanced Editor Tools (previously TinyMCE Advanced): 5.6.0 Active
All-in-One WP Migration With Import: 6.77 Active
Better Search Replace: 1.3.4 Active
Caldera Forms: 1.9.3 Active
Caldera Forms Users: 1.3.10 Active
CalderaWP License Manager: 1.2.11 Active
CF CiviCRM: 1.0.5 Active
CiviCRM: 5.25.0 Active
CiviCRM Admin Utilities: 0.8.2 Active
CiviCRM WordPress Member Sync: 0.4.7 Active
CiviCRM WordPress Profile Sync: 0.3.3 Active
Classic Editor: 1.6 Active
Contact Form 7: 5.4 Active
Contact Form 7 Captcha: 0.0.8 Active
Contact Form 7 Multi-Step Forms: 4.1.2 Active
Contact Form CFDB7: 1.2.5.9 Active
Duplicator: 1.3.40.1 Active
Easy WP SMTP: 1.4.5 Active
Enable jQuery Migrate Helper: 1.3.0 Active
Filester - File Manager Pro: 1.6 Active
Hide Admin Bar From Front End: 2.3.0 Active
Honeypot for Contact Form 7: 1.14.1 Not Active
Max Mega Menu: 2.9.2 Active
Members: 3.1.3 Active
Redirection: 5.0.1 Active
Regenerate Thumbnails: 3.1.4 Active
Toolset Types: 2.3.5 Active
TP Cookies - EU Cookie Law Compliance: 1.0.3 Active
User Role Editor: 4.58.2 Not Active
User Switching: 1.5.6 Active
WordPress Importer: 0.7 Active
WP-PageNavi: 2.93.4 Active
WP All Export: 1.2.7 Not Active
WP All Import: 3.5.6 Not Active
WP Migrate DB: 1.0.17 Active
XML Sitemap & Google News: 5.2.7 Active
Yoast SEO: 15.9 Active

Does Your Issue Persist When You Disable All Other Plugins and Switch To The Default Theme?

N/A

What Is The Unexpected Behaviour?

• Please explain what you did, what you expected to happen, and what happened instead.

When a user signs up it is not creating them a new account. When checking the licensing details of the Caldera Forms Extension it states it has and expiry date of 1st January 1970, yet says that it is an active license. When checking the licence within the Caldera Account, it shows that the license is valid and has a lifetime expiration

What PHP Errors Have You Logged While Reproducing This Bug?

• See: https://calderaforms.com/2016/05/wordpress-debug-logging/

N/A

What JavaScript Errors Have You Seen While Reproducing This Bug?

• See: http://webmasters.stackexchange.com/questions/8525/how-to-open-the-javascript-console-in-different-browsers

N/A

Please can somone come back to me asap on this as we have a new site ready and waiting to be launched. My email address is [email protected]