Understand ReportStream Incident Classification

[JohnNKing]

Backlog Task

Understand how ReportStream classifies production support issues, incidents, etc., so we can decide how/if we want to align with them and so we can communicate effectively with them.

Completion Criteria

• Our incident process has been updated to better align with how ReportStream classifies production incidents or issues.

Tasks

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Other Notes

• Any other notes to help clarify this task for the team

[jbiskie]

Notes from chat with @brick-green and @GilmoreA6:

• I only remember an incident being declared in the event that PHI was leaked otherwise everything was considered a production support issue
• The only other times we declared incidents were when RS was down entirely and unable to process any messages