get_storage_info_for_blob returns ClientError, TooManyDevicesError

[lmazuel]

@BillmanH commented on Tue Sep 14 2021

Using the method described in this doc, and reviewing the throttle limits here

There is only one single device for this use case no other devices registered in my IoT Hub. I'm using the same devices every time. And I'm only uploading one file at a time (or at least I think I am). However once you get this message you can never use that device connection string again and you must get a new device. Am I missing some kind of disconnect and is there really no way to repair the device once you get this message?

Here is the full source code I'm using for upload:
https://github.com/BillmanH/learn-iothub/blob/main/devices/camera.py

This notebook shows the framework of the issue:
https://github.com/BillmanH/learn-iothub/blob/main/notebooks/Using%20the%20IoTHubDeviceClient.ipynb

Full Stack trace:

ClientError: ClientError('Unexpected failure') caused by ServiceError('HTTP operation returned: 403 TooManyDevicesError(Error: Forbidden)')
---------------------------------------------------------------------------
ServiceError                              Traceback (most recent call last)
~\anaconda3\envs\azure-iot\lib\site-packages\azure\iot\device\iothub\sync_clients.py in handle_result(callback)
     33     try:
---> 34         return callback.wait_for_completion()
     35     except pipeline_exceptions.ConnectionDroppedError as e:

~\anaconda3\envs\azure-iot\lib\site-packages\azure\iot\device\common\evented_callback.py in wait_for_completion(self, *args, **kwargs)
     69         if self.exception:
---> 70             raise self.exception
     71         else:

ServiceError: ServiceError('HTTP operation returned: 403 TooManyDevicesError(Error: Forbidden)')

The above exception was the direct cause of the following exception:

ClientError                               Traceback (most recent call last)
C:\Users\WILLIA~1.HAR\AppData\Local\Temp/ipykernel_4496/1912816677.py in <module>
----> 1 blob_info = client.get_storage_info_for_blob("camera-images")
      2 sas_url = "https://{}/{}/{}{}".format(
      3             blob_info["hostName"],
      4             blob_info["containerName"],
      5             blob_info["blobName"],

~\anaconda3\envs\azure-iot\lib\site-packages\azure\iot\device\iothub\sync_clients.py in get_storage_info_for_blob(self, blob_name)
    587         callback = EventedCallback(return_arg_name="storage_info")
    588         self._http_pipeline.get_storage_info_for_blob(blob_name, callback=callback)
--> 589         storage_info = handle_result(callback)
    590         logger.info("Successfully retrieved storage_info")
    591         return storage_info

~\anaconda3\envs\azure-iot\lib\site-packages\azure\iot\device\iothub\sync_clients.py in handle_result(callback)
     54         raise exceptions.ClientError(message="Client has already been shut down", cause=e)
     55     except Exception as e:
---> 56         raise exceptions.ClientError(message="Unexpected failure", cause=e)
     57 
     58 

ClientError: ClientError('Unexpected failure') caused by ServiceError('HTTP operation returned: 403 TooManyDevicesError(Error: Forbidden)')

---

Document Details

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• ID: ea385b9e-e74a-e94a-00d0-eab29d39973f
• Version Independent ID: 0e514420-4600-ab36-7922-b70007ac2bfb
• Content: azure.iot.device.IoTHubDeviceClient class
• Content Source: docs-ref-autogen/azure-iot-device/azure.iot.device.IoTHubDeviceClient.yml
• Product: azure-iot
• GitHub Login: @lmazuel
• Microsoft Alias: lmazuel

[danhellem]

@lmazuel thanks for reporting this. We will take a look and get back to you in a few days

Also, have you tried running the sample here?

[danhellem]

@lmazuel we have not heard from you in few days. We will be closing this issue if we don't hear back by 10/1.

[L-PDS]

I am experiencing the same issue. Was there a solutions for this?

[BillmanH]

Neither of these two issues were addressed by either team. Just copied here and then closed. Sorry.

[yk8329]

@danhellem facing the same issue. Please look into this asap.