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Gutenberg 15.9: Infinite loading on Site Editor when using Safari #77663

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retnonindya opened this issue Jun 1, 2023 · 7 comments
Closed

Gutenberg 15.9: Infinite loading on Site Editor when using Safari #77663

retnonindya opened this issue Jun 1, 2023 · 7 comments
Labels
[Platform] Atomic [Pri] Normal Schedule for the next available opportuinity. [Status] Needs Author Reply [Type] Bug When a feature is broken and / or not performing as intended

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@retnonindya
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Quick summary

When the plugin Gutenberg is active, the Site Editor will keep showing a spinning circle/loading indicator on the Safari browser. Deactivating the plugin resolves the issue.

Steps to reproduce

  1. Access WordPress.com using the Safari browser
  2. Ensure plugin Gutenberg 15.9 is active
  3. Access Site Editor
  4. See the infinite loading indicator

What you expected to happen

Site Editor should open, and the plugin Gutenberg should stay active

What actually happened

The Site Editor keeps loading. Please see the GIF below. On the right is the CLI, indicating the plugin Gutenberg is active. On the left is the Site Editor still spinning.

Jun-01-2023 18-03-21

Impact

Most (> 50%)

Available workarounds?

Yes, easy to implement

Platform (Simple and/or Atomic)

Atomic

Logs or notes

Workaround: Deactivate plugin Gutenberg


Happens on Safari browser. My browser's version is:
Version 16.5 (18615.2.9.11.4)
MacOS Ventura 13.4


No significant error on CLI. Error message from Console log referring to Error 404 and 428.
Screenshot 2023-06-01 at 6 08 18 PM

Screenshot 2023-06-01 at 6 08 47 PM

@retnonindya retnonindya added [Type] Bug When a feature is broken and / or not performing as intended User Report labels Jun 1, 2023
@github-actions github-actions bot added [Platform] Atomic [Pri] Normal Schedule for the next available opportuinity. labels Jun 1, 2023
@tyxla
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tyxla commented Jun 1, 2023

The fact that the editor keeps loading indefinitely in the case of an error is unfortunate, but we have suggested a fix for it in Gutenberg already, and it's pending code review:

WordPress/gutenberg#51049

The error here seems to be caused by another issue though, all those 404s are unexpected and I'm unable to reproduce on any of my atomic sites.

@retnonindya
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Thanks, @tyxla! It's great knowing a fix is ready 🎉

As for the Error 404, yeah, I'm not sure what's happening. I'm planning to wait for the fix, test it again, and see how it goes. I really appreciate you looking into this. Thank you!

@tyxla
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tyxla commented Jun 1, 2023

Sure thing, no worries @retnonindya!

Just something to keep in mind is that those intermittent 404s usually indicate a bigger issue on the particular WordPress installation and not a bug with Gutenberg or WordPress in particular.

@annezazu
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annezazu commented Jun 1, 2023

Noting for good measure that I can't replicate in a self hosted site with Safari using GB 15.9 and WP 6.2.2 with no additional plugins installed. Thanks for tracking this down and surfacing!

@cuemarie
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cuemarie commented Jun 1, 2023

📌 SCRUBBING : RESULT - Replicated / Could Not Replicate / Uncertain

  • Tested on Atomic – Could Not Replicate

📌 FINDINGS/SCREENSHOTS/VIDEO

  • I'm unable to replicate this problem. On my test AT site with Gutenberg 15.9.0 active, the site editor loads as expected in Safari 16.5.

Screenshots/Recordings

fZSyh9.mp4

That said, I am seeing lots of 404 errors in my console. Many of those go away if I deactivate WordPress.com Editing Toolkit. Deactivating Gutenberg and refreshing does not resolve the remaining 404 errors related to the block editor, but loading times speed up a bit.

Markup on 2023-06-01 at 15:33:57

WordPress.com Editing Toolkit disabled, Gutenberg still active

Sym0LY.mp4

Both WordPress.com Editing Toolkit and Gutenberg deactivated

EbTW0S.mp4

📌 ACTIONS

  • Awaiting author reply

📌 Message to Author

  • @retnonindya is your site editor still failing to load at all with Gutenberg active?

@cuemarie
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cuemarie commented Jun 1, 2023

The 404s connected to the WordPress.com Editing Toolkit are in discussion here: p1685550995632009-slack-C03N25JPCE4

@retnonindya
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@cuemarie I just tested it, and the Editor now loads! 🎉 Thanks for checking on this, folks! Also, I don't see any reports other than mine and another HE, so it might be something isolated/cache-related. I'm going to close this. Thanks again!

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Labels
[Platform] Atomic [Pri] Normal Schedule for the next available opportuinity. [Status] Needs Author Reply [Type] Bug When a feature is broken and / or not performing as intended
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