AdGuard for Mac conflict with Avast premium security for mac can't connect internet

[maprangsoft]

Please answer the following questions for yourself before submitting an issue

• Filters were updated before reproducing an issue
• I checked the knowledge base and found no answer
• I checked to make sure that this issue has not already been filed

AdGuard version

Version 2.15.2.1734 release

Browser version

all browser

OS version

macOS Monterey 12.7.6 (21H1320)

Ad Blocking

No response

Privacy

No response

Social

No response

Annoyances

No response

Security

No response

Other

No response

Language-specific

No response

Which DNS server do you use?

System default DNS

DNS protocol

None

Custom DNS

No response

What Stealth Mode options do you have enabled?

No response

Support ticket ID

997572

No response

Issue Details

AdGuard for Mac conflict with Avast premium security for mac can't connect internet when avast for mac protection and enable protection AdGuard for Mac no problem when disable AdGuard protection.
help me.

Expected Behavior

No response

Actual Behavior

can connect internet when disable AdGuard protection and enable Avast premium security protection

Screenshots

video

video for detail: https://www.loom.com/share/ef25aed44d594da0b4c53f5fe1fe2f07

Additional Information

No response

[AlexandrPkhm]

@maprangsoft Hello!

In order to troubleshoot this issue, we need to get your application logs.
Here's what we need you to do:

1. Click AdGuard icon in the menu bar → Gear → Advanced → Logging → Logging level → Debug.
2. Reproduce the problem, then remember the exact time it happened.
3. Menu → Advanced → Logging → Export Logs and System Info.….
4. Send this file to [email protected]:
   — include [mac] keyword and ISSUE_NUMBER in the subject of your email
   — specify the exact time when the issue occurred

[maprangsoft]

ok i send log file to email completed.

[AlexandrPkhm]

@maprangsoft We have examined the logs and unfortunately, due to the specifics of macOS, we are unable to resolve this issue on our end. Please contact Avast support so that they can resolve this issue on their end.