05. Make sure everyone can use the service
Provide a service that everyone can use, including people with disabilities or other legally protected characteristics. And people who don’t have access to the internet or lack the skills or confidence to use it.
Government services must work for everyone who needs to use them. Public sector organisations have a legal duty to consider everyone’s needs when they’re designing and delivering services.
Inclusive, accessible services are better for everyone. For example, using simple words helps people who are in a hurry as well as people who have a learning disability.
Service teams should:
- meet accessibility standards, including both online and offline parts
- avoid excluding any groups within the audience they’re intended to serve
- carry out research with participants who represent the potential audience for the service, including people with access needs
- make sure that people aren’t excluded from being able to use the service because they lack digital skills or internet access, providing appropriate assisted digital support to cover any gaps
- High Contrast mode toggle for users with vision impairement
- Website being testing with WAVE (Web Accessibility Evaluation Tool) Current Results listed below. Work is in progress to correct Contract issues
